Proven Plumbing

My experience with them was great. Great communication from initial call. Someone came out same day for a free estimate, and we booked them to fix our water pressure problem. From initial call to completed service it took 3 days, I loved this. The work was quick and efficient. Also they back their work with a 1 yr warranty.

Definitely will call them for any other plumbing needs in the future.

Asked for a quote for a water heater replacement, send someone out very quickly, received a lot of good information and reasonable quote. Scheduling for the actual work was fast and professional, they got a permit and had the inspector come out in a week for an inspection. Overall a great experience!

Got slow water flow on faucets & toilet tanks. Skylar came to do free inspection and provided straightforward quote. Replaced all faucets filter and toilet valves. Took time to clean shower head which I told him I cleaned already. It turned out he did a better job. My shower head sprays water like brand new again. 2nd time he came prepared with shoes cover since the 1st visit I asked him to take off his shoes. Like people who take your concern seriously. Thank you! Will use again for future needs.

Great service, they came earlier than expected and told me upfront the repair costs, they fixed it in a snap!

Good communication, on time and competent. I can't speak knowledgeably to the pricing. It seemed high but I really don't know. They did what I needed when I needed it, so I was happy.

Responsive and arrived right when they said they would. Good pricing and the initial quote (understandably a guess) over the phone was accurate and no surprise charges. They will be my go to plumbers from now on. Can't say enough good things about them.

I am so glad I found these guys! I had given up hope trying to find a contractor that I was confident could fix my issue and who wasn't trying to rip me off. These guys are honest, straightforward and good at what they do. I can't recommend them enough!

Our very old water heater began leaking so I checked my neighborhood FB page for recommendations. Proven Plumbing came highly recommended, so I did a quick Yelp! search & requested a quote. Response was quick & Skylar was out to give a quote within hours. Pricing was very competitive & they were able to come out the next day to do the replacement. Skylar was prompt & he & his partner worked quickly & did a great job. I'm so happy to have hot water again!

Proven Plumbing installed a new water heater at a rental property that we own. We had gotten bids from other plumbers, but Proven Plumbing was chosen because we had used them before and were  very satisfied with their work. The water heater was installed as scheduled , the old one hauled away, and they left the area clean. Water heater running great and we will use them again for any plumbing issues.

Was responsive to my request and was able to come by the next day. I liked that they quoted everything before the work was done but I was charged $25 over the quoted price out of nowhere.

The repairman that came to my home was very friendly and I thought did a good job of explaining things to me.  I was not thrilled that he made a mess of my bathroom.  My bathroom trash can was used as a bucket and left with nasty stuff in it.  There was also significant splatter on my bathroom cabinet doors after the work that was performed.  

Not bad but could improve.

I NEVER, repeat, NEVER leave reviews. I'm an old school person that just expects quality service and fair prices and if I don't feel I receive that, I don't use them again.

I want to give a shout out to Louis and his team at Proven Plumbing. They took my call in the afternoon and came out right away even though their schedule seemed very busy.

The owner drove out himself!

It was just a simple fix on our water softener that I didn't know how to fix. The best part was he took the time to explain everything to us and help us take better care of our equipment. I always value when contractors educate me.

Only cost was the service charge which was very reasonable considering it was a 20min+ drive one way.

They've got a repeat customer in me!

Great company. Honest, competent with first rate customer service. Plumbing issues suck. Dealing with unethical plumbing companies suck. You won't be disappointed with these folks.

I was facing the issue where water was coming out from both my spout and my shower head at the same time so I reached out to a few places on Yelp. Proven plumbing asked that I filled out their online contact form but it didn't work, so I gave them a call instead. Once I described the issue over the phone they immediately knew what the issue was and gave me a quote. I was able to schedule something within the next week and they came by within the time frame given (between 1-3pm). There was some miscommunication as I was told that they were going to bring the spout but the person who came thought I was to purchase the spout beforehand for him, but that was quickly rectified as he went to to the store to get one. I also had my shower heads and faucet knobs changed out in a short amount of time and was quoted a very very good price for it. I  extremely satisfied with their service. Needless to say, I have them saved in my contact for future works!

Had couple issues recently that Proven plumbing helped me with... toilet fill valve replacement and a garbage disposal that was humming. Both times, they were prompt to schedule an appointment and answered my questions in a friendly manner while fixing the issues. Would definitely recommend and contact them again.

Quick response to my communications, quoted a reasonable price and work was finished in the time estimated. Was happy with the overall experience and will definitely be a repeat customer in the future.

Arrived within minutes of placing my call and replaced a warrantied part on my water heater.
Tech was informative and helpful.
Knowledgeable about quick install of the WH part.
Thank you Proven. You have proven yourselves time and time again.

Very responsive and knowledgeable.
Good work at a fair price.
I would recommend them to my neighbors.

I want to have someone to check my PRV (pressure regulator valve) to see if it needs to fix and get a quote for the cost.
Proven Plumbing respond to me very quick on the same day and schedule to come in next day for free estimate.

They quote me for a good price for replacement of PRV

And I decided to do the replacement and they scheduled 2 days later for the work.

Job was nicely done and quick. My irrigation sprinklers are all able to pop up after the replacement!

I'm highly recommend Proven plumbing, responsive and efficient and reliable.

Had some leaking pipes on top of my electric water heater due to rust, so reached out to Proven on Yelp. Peter responded within 20 minutes, and Cody and Griffith showed up for a free quote about an hour or so later. They had everything in their truck and made the repairs the same day. Cost was reasonable and I will call them again for other plumbing projects. Great work and customer service!

Peter is terrific, and the gentleman they sent out was truly professional. My water heater was not working and I couldn't get the pilot light to stay and they were able to fix the pilot light mechanism on the spot and even handle my warranty claim and deduct it from my bill. They were truly professional and very courteous and these people are going to be the first I call whenever I need a plumbing issue.

On time. High quality work.  Fast. Fair price.

I cannot say enough good things about Richard and Proven Plumbing. We had them install a new toilet, the toilet leaked, Richard found a crack in the toilet, and installed a new one.  The customer service has been excellent, Richard is a great employee and we are very grateful for his diligence.

Thank you Proven plumbing!

These guys are fantastic!  We lost water pressure after having to turn off our water to do a repair. They came out same day, replaced the shutoff valve and pressure regulator for a very reasonable price and left the work area safe and clean. The invoice was received with in an hour, exactly what was quoted, and they take Apple Pay.

Highly recommend!

We had a water leak in the slab, and were worried about the repair cost and finding a good plumbing company. I am glad I chose Proven Plumbing. The customer service was friendly and professional. The owner Louis called and let us know that Richard's team will take care of the problem. Richard and Bryan did a great job installing the new hot water line. This was a big job as they had to cut out areas of the walls. They were very professional and considerate of our home while working here. It was efficient, clean and professional installation at a fair price.
I appreciate Proven Plumbing's work ethic, honesty, fair price, and professionalism. We would highly recommend them!

Exceptional service. They arrived ahead of time, efficiently fixed the issue. Highly recommend.

Great service - fast, showed up when he said, would definitely recommend and reasonable price.  THANK YOU.

Phone call answered promptly & in friendly manner. Received estimate over the phone & scheduled installation of water softener within 2 business days of call. Notified via text of arrival time day of installation. Professional & friendly plumbers (Skylar & assistant) - spent time to show me controls & hardness levels. Two bags of salt were included in my installation - bonus! Will use Proven Plumbing again & highly recommend.

Tried booking on yelp and providing info requested on 11/14.  Chased them for confirmation.  They gave me runaround this morning and excuses why I was not confirmed.  Peter then told me Yelp is not good to book services and gave me lecture on how they are not obligated to provide service.  Clearly, Peter doesn't understand principles of capitalism or customer service.  Business must be good for them to treat potential customers poorly.

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Update

Louis called me within the hour, apologized for miscommunication, and was on-site personally to handle the matter.  Upgrading to 5 stars for exceptional service from owner who resolved matter immediately.

We had an issue with a drain that wasn't draining. The guys came out and their equipment was too big to fit in the drain. They came out right away, were super friendly, helpful and did not charge us since they couldn't help. I would definitely call them again.

Extremely fast response, had a plumber at my house soon after I called. The plumber they sent was very friendly, and he went above and beyond to fix my issue. Appreciate the great work!

Quick response. Timely visit. Clear explained what was the issue and what was needed to fix. And they fixed the issue in short time. Very happy with the service and results.

I needed a new natural gas line connection for a generator, and requested quotes from the best of Yelp.  I ended up working with Peter and Jacob at Proven Plumbing, and I'm very glad I did - they were great.  Fast quote, fair price, no pressure.  Scheduled the work quick and got it done earlier than expected. After seeing the job they did my neighbor ended up hiring them  as well.  Proven Plumbing will be our first call for any future work we need.  Highly recommended.

This is the second time I've used Proven Plumbing in the past month. The first time was for water softener installation, this time for a toilet install. Fast, professional, and reasonably priced. I will definitely call them for any future plumbing needs.

I must say that this company is exactly what all the reviews say... Excellent customer service so far, especially from Peter the dispatcher who has been so patient with me rescheduling my appointments and taking the time to explain several options of what I am looking for and answering all my weird questions. For a dispatcher he knows his stuff about water.
Keep you all updated on my service and possible installation. Everything is a go so far. This company understands the need for clean drinking/bathing water and is not pushy... update soon!

We have used Proven twice now and on both occasions they have proved to be far better than the rest we have worked with. They have the perfect combination of professional and accommodating folks for booking/cancellations, and some really skilled and reasonable techs who would much rather keep your business in the long term than make a quick buck off of you. This last Dec 2022 winter storm, we had a water heater (the only one in the home) give up on our renters in sub-zero weather. Proven was busy, so we had another plumbing service (probably among the worst we have come across) come by. Another review awaits them; they insisted on replacing the heater, claiming 25 year of experience to be behind that decision. Well, thankfully Proven called back shortly after, offered to treat it as an emergency, came out the next day, found out the faulty part and that it was under warranty (heater was 2 years old), and what's more they put in a temp fix so hot water could start immediately. Then they came back the next day and replaced the part. They took care of the warranty and all we paid was the trip fee, which by the way was $40 less than the other plumbing service person who was clearly out to make a quick buck off the winter storm.
TL;DR: Proven is top notch, without a doubt. We plan to stick with them for our home and our rental property as well.

Fast service and great work.  Emailed a request for an estimate to change out a faucet in the bathroom.  They called within the hour with the estimate.  Then they called again in about 30 minutes saying they could have a plumber here in 30 minutes.

He arrived in time and was very engaging and went right to work.  He even had to make a tool to get to a hard to reach connection behind the sink.  He had the old faucet off and the new one installed with new supply lines he supplied in about an hour.

He cleaned up the area and took away the old faucet and packaging.  I could not have been happier with their service.  And here's the best part: the job came in under his estimate.

You can be sure that Proven Plumbing's phone number is now in my contacts list!

Proven plumbing communicated everything they intended to do to repair the leak in my foundation.  They were very careful with my house and they minimized the walls they needed to cut into.  They gave me a few options along the way and completed the work within the time frame they stated.  These guys are my new plumbers!

My first experience with them was rather positive. They responded to my over weekend request first thing Monday morning, were able to get someone to me quick. Guys came in, were were pleasant and knowledgeable. The second crew came in two days later right on time, finished the job in 3 hours, cleaned up, explained everything. I received a scheduling call within 10 min after I approved the estimate.
I have to give it to them, so far so good.

By FAR the best experience we have ever had with a plumber. Responsive, upfront, quality work. If you need a plumber in the Cedar Park area - zero reason to call anyone else.

Reasonable prices, fast and easy scheduling and payment.

A bit of a rough stuff start. But ended up being a fantastic experience.

We had an issue on our drainage that seemed to start with the big freeze. We had a couple toilets that wouldn't flush or that would back up. Yeah, not a fun problem.

Anyway, we called to book an appointment. Simple process and it took a few days to get them out here.
While scheduling, I explained the issue and would like the system looked at with a camera. It's an older home, so was thinking the freeze caused some issue.

Anyway, on the day if their original appointment the were late because they forgot the camera that I had asked for.  They arrived about an hour later than they had planned. On arrival, Jacob listened to our concerns and did some investigating. He couldn't dig into the problem because he was concerned about his follow up appointment. He asked if we could reschedule. I wasn't happy or excited about it, but thought not much I can do.  I could call another plumber and wait another few days anyways. So, I agreed to the rescheduling and Jacob didn't feel right charging me fir this visit.

Fast forward a few days, Jacob comes back on time and with camera. He starts looking into the problem and notices a couple small bellies that could have been our problem( flushing backs up into shower). Now, this seemed so start right around the hard freeze.

I'm guessing the bellies froze and caused some extra backup.

Anyway, he was able to snake out the problem and fix the issue. Also, since the toilet leaked we knew wax ring was bad. That is where he started the snake and camera process.

He also noticed that the flange was fine, but it was not anchored to slab so he threw a couple of concrete screws in there to make sure it would never be an issue. See, when you are tightening down a toilet, you are pulling up hard in the flange - and since the flange was not anchored down properly he help anchor it down.

All in all, he was super cool and patient.

These are the best plumbers in town without a doubt. Fair, honest, and capable. I never get up sold.

Replaced our water heater and set up the City inspection as well. Great company turnkey project for us.

Same day service located here in Cedar Park.  Quick.  Ran 75 foot snake to clear kitchin sink.  I had tried a whole bottle if draino and my own 25 ft snake and sink still stopped up. These guys cleared it for $195.  Did not shop just called this company.

Great work on a multiple toilet install could not recommend them highly enough. Even let us buy the toilets off Amazon for installation.

Company is excellent.   They responded quickly and fixed the water valve behind the refrigerator for the ice maker before our new renter moved into the house.  I highly recommend their professionalism and thoroughness.

I have nothing but great things to say about Proven Plumbing. I have used the multiple times and they have installed new bathroom Reno's and even corrected previous plumbers poor work. I am so grateful to be able to contact Proven and know that the work will be done right.

Technicians showed up on time ... completed the removal and replacement of 2 toilets. The guys did a superb job ... kept everything clean and kept us informed about their progress

Both of our water heaters (connected in parallel) started leaking and the pilot light would not stay on. I reached out to Proven Plumbing for a quote.

The first thing that stuck me about this company is their professional and polite attitude - this is one of the best I have ever experienced. I spoke to Peter and he immediately sent their team members to my house to inspect the current water heater and then they sent me a quote to replace both water heaters. It was very easy to talk to anyone at the company - special kudos to Peter and Louis. What I loved was that they took the time to calmly explain to me what was wrong and what they would be doing. They also answered any questions I had about my quote.

On the day of install, they sent Mr. Richard and Mr. Brian. Both of them were super professional and answered the numerous questions I had :-) It was a true pleasure talking to them. They did an amazing job of installing the new water heaters, expansion tanks and all the insulation (important due to the unpredictable weather in Austin/Round Rock. )

This is a trustworthy company, reliable and knowable with a professional crew. I highly recommend them.

We were moving into a new build home that we had the water softener loop put in during the build and the Rainsoft company ripped us off so much and wanted $$$ to install it in the new home so I was like oh no we found Proven Plumbing and the worked with us since Rainsoft did not send all the parts with the system when they disconnected the system from our old home. Proven showed me exactly what I needed to order and made a 2nd trip out to install when parts came in and still chat less than 1/2 of what Rainsoft wanted so Proven Plumbing Thank You for being a honest reliable company.

Patrick arrived when scheduled, provided honest feedback about if a repair was wven needed, said he wouldn't charge if he couldn't fix the problem (read further), and provided the best price out of 3 places i called for phone estimates. I had a quick connect fitting on and wanted it replaced for threads. PATRICK was very honest in saying trying to remove it could cause more problems than with if he had to cut it off. He said he's try to pop it off and replace the line, but wouldn't charge me at all if he couldn't pop it off. I thought that was very generous considering his time trying! When he did get it off, he had the repair done very quickly at a great price.

Had a stubborn kitchen drain clogged.  They were out very fast and did an excellent job getting us back up and running.  Their communication was great and Ruben was very professional and made sure everything was working perfectly before wrapping up.  Companies need more guys like Ruben.

Fantastic business. I was happy to give them my money for their quality work. I'm not sure even 24 hours passed between the initial contact and completed repair. Just top quality service and super polite and professional.

So far so good. Out of the blue, hot water in my house stopped working. I relit the pilot light but it went out after a few days. I thought the issue was a wire (I believe it's called a thermocouple), which would have been an easy fix. Before doing sell, I reached out to Proven Plumbing to see if they can consult on what they think I should do. I found this business from a neighborhood Facebook group. Apparently someone else in the neighborhood had the same issue a while back and they had recommended this company. If you have no hot water then you understand you'd like to move pretty quickly on a decision. Proven plumbing was extremely responsive and very professional. They came out after a few hours and scheduled an appointment with me the next day to replace the entire water tank. It turns out that the water heater was about 14 years old so this is about the end of the useful life. I wasn't expecting to pay a little bit north of $1,400 but that's what it took. I am very pleased with my investment. A week later the city came out to perform an inspection and, it passed with flying colors.

Proven plumbing told me that I have a year warranty and then a few years after that the manufacture gives a warranty. However, if anything were to happen then my contact would be proven plumbing and then they would reach out to the manufacturer on my behalf. This all happened last month. So far so good. Hopefully I never have to use the warranty.

Cody came out to take a look at our slab leak. He knew his stuff right off the bat! Very efficient, knowledgeable, punctual, very honest. I would no doubt highly recommend Proven Plumbing no doubt! Thank you Cody and Proven Plumbing!

Vent holes needed to be cut in door.  I did the work evening prior to install.  Placed vent covers.  They arrived 1 hour late, told me he was calling his boss to see if my vent covers were ok.  He did not let me know boss said he should use his vent covers. He enlarged my holes and placed vent covers and then showed me.  The cover would not screw down because the hole was too big. And then charged me $250.  Ridiculous. I could have covered me holes with chicken wire and it would be ok. Price gouging.  After I speak to inspector, and ask a few questions, I'll be calling owner.  This is horrible customer service and somewhat underhanded.

The best experience I have had with a plumber. I have had 3 different companies out in the last 2 years for clogs. These guys were the cheapest and were friendly. They did a great job.

Super friendly, knowledgeable and really fast service.  Not looking foresto having plumbing issues in the future, but if something happened now I know who to contact.  Would definitely use them again.

I have a ancient shower faucet that leaked like crazy. After watching several YouTube videos, I attempted - and utterly failed - to disassemble it for repair. Having seen Proven Plumbing's glowing reviews on Yelp and Nextdoor, I called for help and Jacob and Joseph came out the next day.

Jacob is an amazing! While internet plumbers suggested extreme remedies ranging from blow torch to Sawzall, it took him mere seconds to take the stuck on fixture apart with nothing but channel locks. He then meticulously installed the replacement, checked it for leaks, and put sealant around it. I am also grateful to Joseph for helping me locate my buried property owner shutoff valve. I am super happy with my experience and would definitely work with Proven Plumbing again!

Did a great job and fairly priced.  I will definitely use them again!!!  I recommend their service.

Got everything I wanted done rather promptly and within my budget.  I only had a toilet installation job for them to do and I had zero problems with the job they did.

Proven is amazing! Very responsive, excellent rates and go above and beyond. I had to a replace pressure regulator and check valve and a flush valve in hallway bathroom. I haven't had good water pressure in YEARS, now it's amazing! I definitely won't be calling anyone else for my plumbing needs going forward.

Water heater pilot kept going out. Proven informed me hvac water line was draining to my water heater pan! They were patient while I made that repair, obtained a new started under warranty and came right back out so tenant could get hvac back on. Will definitely use them again. Also amazing communication.

Quick response, good price, no charge for estimate (even if I had someone else do the job), friendly, professional. Replaced the push/pull valve on our bath/shower in about 10 minutes. Love these guys!

Proven Plumbing is absolutely the best. Their plumbers arrive on time (sometimes even early), do the necessary work and don't overcharge. My only regret is that I didn't know about them before 2020.
You can't go wrong with Proven Plumbing.

Noticed a very minor leak outside that wasn't currently even effecting my water bill. Cody came out, took a look and gave me his honest opinion even though it meant them not getting my business right away. I appreciated it tremendously being a single parent/income household and now knowing it'll be a costly fix. I will definitely be giving them a call back once I'm ready to handle the fix.

Fixed the problem efficiently and priced fairly. I hope I don't need their services again but thats wishful thinking. Would recommend them.

Proven plumbing replaced a bathtub, shower valve, and toilet for us and they were fantastic. They quickly arranged to come out and give a quote (and they showed up)! The quote was very reasonable compared to some of the outrageous quotes we were getting. They weren't the cheapest, but were knowledgeable and seemed reliable, so we went with them. The work required some rework of the pipes under the tub once they got it out and the 2 guys were quick to run to Home Depot and rework what they needed to. The job took longer and an extra trip to HD, but they didn't charge more and the guys communicated exactly what they were doing and showed us. They quoted and were okay coming out twice as the fixtures and toilet can't be installed until tile is done. Very happy we hired Proven and will definitely contact them for future work.

I noticed a steady and slow leak coming from under my kitchen sink, naturally, on a Saturday, and after watching a YouTube video showing me how Incredibly Easy It Is To Fix a Leak In 5 Minutes! I did nothing but turn the hot water shut off valve under the sink, and that somehow made it substantially worse. The leak turned out to be coming from the valve itself, so trying to shut it off made water spray everywhere. Time to call an expert.

I consulted about 8 plumbers on Yelp with really high reviews to see who had availability (basically all of the top ones in the area), and none could come out over the weekend for a non-emergency, which I was fine with. Some of them gave me quotes based on my description.

Proven had some of the best communication and $0 service fees to come out and give an estimate. They let me know right away on Saturday that they would need to check availability on Monday, and they called me Monday morning to let me know they could come out that afternoon. Peter the dispatcher was great!

Ruben was my plumber and he arrived ON TIME and was super nice and polite. The price I was charged was LESS than all of the other prices I was quoted by at least 25% if not more. The work was done quickly and cleanly, and he even noticed my janky garbage disposal was loose and jiggling around and fixed it for me in like 30 seconds! He also showed me (on my request) how to turn the water on and off to the house just in case of another freeze.

10/10 plumber, will absolutely contact them again if I need anything!

They were able to face someone come out the same day. Both individuals who arrived were helpful and explained everything!