Best Plumbing Services in Austin, TX

I called Doug's to install a new faucet/drain set (which my wife had already purchased) for the bathroom sink and also to repair a leaky kitchen faucet. Jason was the plumber sent to handle this call, and he handled those problems in an entirely professional manner. In particular: for the installation he explained the cost and then, upon our approval, took his time (though it was more than he had anticipated) to make sure that it was done not just properly but also optimally.  He then examined the leaky faucet and pointed out that installing an entirely new unit would cost little more than repairing the old one; he recommended that we forgo the repair, get a new faucet set, and call back later to have it installed -- advice for which we were grateful and that we followed. Throughout, Jason was friendly and helpful; he also cleaned up the work area thoroughly upon completion and, while inside the house, even covered his shoes with protective booties to help preserve our floors.
    Hence I do not hesitate to recommend Doug's for plumbing service. The only caveat is that, instead of charging by the hour for labor, that cost is set *in advance* by their book. This means the fee may end up being *more* than that with a plumber who simply charges an hourly rate; in that sense, a book-style pricing policy is to the vendor's advantage. At the same time, though, the resulting fixed prices are an advantage for the customer whenever (as happened with our bathroom faucet installation) the project takes *longer* than the book's pricing would predict.

I've been meaning to post this review for awhile. I'm an owner of a bar/restaurant in South Austin. Our plumbing is a bit on the older side, to say the least. Anytime we have a plumbing emergency (which always seems to be Friday's and Saturdays) these gentlemen get to us quick. When they say what time they'll be there, that's when they'll be there (usually earlier) Long story short, these are our go to guys. They've done really big jobs for us and they'll also come out for small ones. They've definitely saved us. Thanks Lakeway Plumbing.

Tony has only ONE level of service. . . EXCELLENCE.  He returned my call.  He came to look and quote.  He returned to install a new gas water heater ASAP.  He was mindful that we have young children, and did not want us to be without hot water to take a shower.

If you want someone who cares, and does quality work, call Tony at One Call Plumbing.

Me. Plumber did an outstanding job today for an extremely reasonable price.  I am very satisfied with the quality of their work and the care they took with my house.  Very highly recommend these guys.  Formerly Steve's Plumbing!  Rosendo and his helper are awesome for sure.

Overall, unimpressive for $6000.  Brian in sales was fine, but the techs/installers were mediocre and as far as customer service, I've had more attention given by my hair stylist.  Below is some more detail:

History:
In 2007, my original Carrier a/c evaporator coil was leaking freon after 5 years (thanks, Capital Pacific) and after 3 freon fills and the phasing out of R22 to 410, I began looking into new units.  In 2010, decided to go with this company after calling and comparing 5 companies.  The discussions were fine, warranty seemed decent, and pricing was comparable to others.  I went with a Carrier 16.5 SEER 3 ton unit for just under $6k.

Installers:
Installation day came and I kept the guys hydrated with water.  There were about 4-5 of them and only 1 seemed to speak some English.  They eventually got it up and running, but not without some issues.  They had to remove some trim from the attic opening and didn't put it back together correctly.  The installation in the attic was a mess with wires hanging and just overall sloppy.  The outside area was the same with a handfull of wire nuts lying all around the unit.  It took them a while to figure out how to install the digital thermostat, but eventually got it working.  Inside sounded like a wind tunnel so I called and had to have someone come out to check.  After 2 visits, they figured out that the installers had a setting incorrect and corrected it.  

Performance/Customer Service:
Since then, the unit has been working fine.  Never had a follow up by the company in 4 years, which is disappointing for the amount of money spent.  Hopefully this unit will last.

Savings:
Comparing 1/2005  - 6/2010 vs 7/2010 - 8/2014, here are some numbers.  Total kWh savings per year average 4220 or 21%.  At $.10/kWh, that's $422, which gives me an ROI of 14 years, excluding the annual $160 of freon refill on the old unit.  Including that charge and assuming it would not increase, the ROI would drop to 10 years.  Other considerations:  habits have mostly been the same and the average Austin annual temperature difference between those two periods had increased 0.56 degrees (srh.noaa.gov & usclimatedata.com).

Summary:
The company is unimpressive so I would probably look around some more before spending that kind of money.  With comparable prices and warranties, there is nothing that makes them stand out.  And based on the quality of the installers, I would definitely look elsewhere.  If the unit lasts 20-30 years, as they used to and should, I will be pleased.

Mike has been my plumber for years except for a period when I lost his phone number and tried the number posted on Yelp.  His business is NOT closed.  It was just my good luck that I ran into him one day and got his number again.  As great a plumber as he is, he simply does not advertise beyond having a business card.  His phone number is 512-626-8036.  Do yourself a favor and hang onto that number.

They showed up on time, did a great job.  I owuld recommend them and will hire them again if needed.

Jimmy showed up right on time and answered all questions I had.  Quality workmanship on our plumbing needs.

German gets the work done nicely! I'm glad to recommend Mill Hill construction to everyone on the home improvement projects / construction projects.

Updated to two stars as they did, eventually (four days after the job was completed), provide an estimate. They did actually show up to look at the problem, which is more than I can say for some other companies. That said, their estimate was more than twice as much as the company that did the job.

Wonderful service and very thorough. Andrew my technician did an excellent job he was very knowledgeable and patient answering all my questions. He walked me through every step of the process and took the time to make sure I was happy with every detail of the installation. This is by far the best quality water softner and an amazing family owned business!

I've had to call Jon at American Eagle twice: once for an emergency leaking kitchen sink valve that wouldn't shut off, and last week for two leaking sinks and a rusted On/Off sprinkler valve. Twenty-one year old house, everything has an expiry date. All three issues required new sections of pipe and new valves. Jon also spotted a couple of other issues and wrote everything up, explained the charges to me, and then I picked the most immediate problems for him to fix.

I wasn't prepared to get a new hot water heater but it's good to know I need to watch it. Jon is quick, responsive, careful, professional, and cleans everything up. I highly recommend American Eagle.

Disappointing as I reached out multiple times for an estimate but never received.  Tony visited on a Thursday to view the project and said he could probably have the estimate to me either that same day or the next.  I received a text from Ann the next day (Friday) asking for me email to send the estimate.  I responded with the information but never heard anything back.  I followed up on Monday asking for the estimate and again never received anything.  It's been over a week now with no response so I have moved forward with another professional and responsive company.

They charged me $89 to do absolutely nothing. The only reason I'm giving them 2 stars is because they responded quickly, and they have nice people on the phone. I requested them out because I live at the bottom of a hill, and my grinder pump alarm was activated. You would think a plumber would bring the appropriate tools to fix such a thing, otherwise they would say they're not capable of completing the job. Instead, they come out, realize they can't access it because they need to pump sewage out. The two employees that came here recommended a guy that can pump it for me, and then they can come back and finish the work at a later time. $89 just to come out here for a total of five minutes and tell me that they can't do the work. Sounds like something they could've told me over the phone instead of sending someone out, and wasting my time and money. They made a quick and easy $89 off of me for a dispatch fee. Complete bull. Meanwhile, I can't use the water or toilet until that's completed, I don't think so...

I called Rooter Man Plumbing, and they got out here in an hour. They said they could pump it using a transfer pump to see what was going on. They fixed it in an hour, and left. Should've called them to begin with.

We had a sewer line back up in our front yard - pretty gross.  They came out the same day and the plumber told me that it was the city's line.  He suggested that I call 311 and that the city would fix it for us for free.  Nice, professional and very honest!

Late Saturday night, my kitchen sink and laundry line backed up. I tried the stuff to unclogged drains that I bought at Home Depot. I woke up Sunday morning, to find that it did not work. I called C&K Plumbing and left a voice message. Right away, they called me back. Claude was at my house in less than 45 minutes. He cleaned the line and did a test to make sure that I was good. Claude did an amazing job and I would highly recommend C&K Plumbing anyone.

I didn't use Supreme plumbing for my hot water heater emergency. They contacted me within 2 hours of me texting. This was on a Sunday morning at 7a. They were the 2nd plumber to contact me. Went with the first, which responded in one hour. I will have them at the top of my list for any future plumbing emergencies.

This company did the plumbing install on our new house. We had problems from the start. We had out clean out clogged several times. Finally the city came out and ran a camera through the pipe. Their report was shocking and acurate.

The pipe had unnecessary bends, was crushed with a large rock and root, and had a blocked off y fitting in the section. What a joke. Totally Inane...

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