Plumb Doctors

The Good:
 :: it's a local business!
 :: they offer regular and emergency plumbing services
 :: they are very professional in communications
 :: they text you with confirmation of your appointment
 :: they are very effective at their jobs
 :: they are licensed and insured, not some fly-by-night operation
 :: the fee charged for after-hours service is reasonable (less than $200)
 :: Mark/Marc (my plumber) was fantastic--very friendly, very effective at fixing the leak that happened with the line feeding into my tankless. He not only fixed the leak but improved the component that was the connector between tankless and water line so that it was a more secure, modern fitting. He also took time to explain things to me, which I always appreciate!
 :: they take credit cards
 :: they send you photos of the job with your receipt for good recordkeeping purposes

The Bad:
 :: none

The Ugly:
 :: none

Would I use them again? Absolutely yes...they are now my go-to for emergency plumbing needs, hands down. Put these guys on speed dial in your phones so when something goes awry, you don't need to look for who to use--you'll have these guys ready to go!

This place is IN.

Alexander Matej with Plumb Doctors is the best! He is super knowledgeable and extremely hard working. He installed a new toilet and two new faucets and replaced our old, broken shower handles.  He was upfront about the cost and cleaned up everything afterwards. We are very happy with Alex's work and highly recommend Plumb Docors

They responded to my message extremely quickly and were able to send someone out soon after. My water heater wasn't working. The plumber identified the problem as being my gas being turned off but also gave me good advice about getting spare parts for the water heater. He fixed a few other things.

Positively fantastic crews, work and all at a reasonable price. Tenant reported gas smell, Texas Gas came out to confirm last night then turned off the gas. By 8:30am this morning I had already scheduled with Mark to identify the leak and do the repair. He was there at 3pm. On a day when Austin was under a flood watch he crawled into a tiny crawl space under an old home, found the leak, repaired it and by 5:30pm was finished! Thanks very much, Plumb Doctors.

I told them before they came that I had a water leak. Technician came without any water leak investigation equipment.
He blindly dug in my front yard and was unable to find the leak. Charged me $400 for that, knocked off $100 when he couldn't find it. Then Said his boss had sonar equipment but would charge another $895 to bring it. I obviously declined bc thats absurd to charge almost $1200-$1300 just to find a water leak on my property.

I ended paying just $150 for another company (who had more experience) to find where my water pipe leak was and didnt want to charge a crazy $1300 just to find the leak in the first place (without actually even fixing anything yet).

I spoke with a representative on the phone regarding the fees that were going to be applied to fixing our water heater.

They specifically told that there would be an $89 fee for coming out, NO diagnostics fee, and that they would quote me for a repair once they were out here.

I chose this company because they specifically told me that there would be no diagnostics fee, because I only wanted to pay for fixing the issue, not only diagnosing the issue. I made sure to triple check on the phone that there would be no diagnostics fee.

Once they got out here, they charged me $350 for diagnosis. So frustrating. Ended up turning them away.

They came out quickly and diagnosed the problem and took the time to give me recommendations on how to control the roots growing in the pipes. They also gave me a quote on having everything dug up and re-piped. They were very knowledgeable and professional.

Josh with Plumb Doctors came out twice for separate issues on a bathroom sink.  Scheduling was very quick.  Josh was very knowledgeable and knew exactly what to do on both trips.  I was charged a fair price and will call them when I need service.  VERY pleased with this company.

Plumb Doctors was able to respond quickly on a Saturday morning and remove a clog in my aging pipes. While not cheap, the relief after a week trying to fix it myself was a big deal. Thanks Alex.

I'm very confused about my experience today.

The issue is my water heater won't turn on. The water heater is fine, with no leaks and no gas smell; it's the electric control box that won't work. We did make sure our breaker in the house works, and the electricity everywhere else works. Water heaters aren't like phones or computers, and you can't just plug them in somewhere else to test them.

I went to yelp! I had seen the yelp reviews were good; I went to the website and put in a web request. I didn't want the emergency plumbing appointment, and I did not call. But it was early in the morning when I put the web request in.

First positive, I got a great response back in an email. It was cheerful, had great information, gave me a number to call, and said, 'we only do onsite quotes' and 'let's schedule you for a quote. Perfect! This is great!

So I called. I was on hold for a long time. Then a woman answered, and I told her what was going on, I explained I put in a web request, and I got an email response to schedule for it, and I needed the quote and what was wrong with the water heater.

Now, it's very possible, and I'll contend this, that I said that quickly and she didn't understand me. That's why I'm giving this rating 3 stars and not 1 for the situation. This could be my fault for not speaking more carefully initially. Yet, whatever it was, I didn't get any probing questions, or What's your name, ma'am or anything to see if I put in a request.

Her response was, Ummmm, hmmm, let me see if we even do that, I was on hold a long time again. When she returned, she sounded more confused than I felt as I wrote this.

Well, we only go out to the property, and we would have to look at it, and then we would determine if we could even fix it or if it has to be replaced.

I know that. At the beginning of the call, I told her I had gotten the email. I was calling to schedule as the email said. Why is she confused? Why doesn't she know how it works if she works there?

I said, Yeah, I figured that's what you would do.

She says, again sounding completely confused, Well, um, let's schedule you, but um, I have to tell you something to make sure you understand.

Okay.

We can only come out during the emergency hours, so it's going to be more money.

I did explain that I didn't want the emergency hours; that's why I put in the request. She told me they might be able to maybe see me sometime next week.  She did it with the tone of someone about to tell you, no, we can't, the next second. Are they that busy, or is it me?

I don't get it. The reviews are great, the email was great, and the owner looks great, but if the person taking the orders isn't sure how to do an order or how the order works, how do I know it will be booked correctly?

I told her I'd call back, but I'm unsure if I will. I was left confused and unsure after that call. I thought I'd leave this review, at least. Maybe it's a weird day. Anyway, that's my experience.

We had a burst pipe on Christmas Eve, in the middle of the winter freeze, and Plumb Doctors answered their phone, showed up within a few hours (at midnight), and did a great job. We couldn't get other plumbing companies to pick up the phone, much less give us a reasonable expectation of when they could help us- one company told us it would be a week! We were so grateful for the emergency service and the price was fair for the timeframe and issue. I would definitely call them again.

We had a leak in our home owner water shutoff valve, and Manny was extremely thorough, checking the water pressure to see if our pressure moderator was functioning correctly, checking whether our water heater had an overflow tank, he even discovered we needed a new back-flow valve on the outdoor spigot and replaced that (for a reasonable fee of course). His workmanship on the spigot and the water shutoff valve was superb! I'll definitely be calling up Plumb Doctors again in the future.

Our master toilet's seal blew & then our shower backed up. Then it happened on our main bathroom too! Jordan came & took care of it for us. Root strangled pipe was helping to clog up the pipes. Jordan got rid of our clog!

I was referred to Plumb Doctors by Lanier Plumbing as Lanier no longer does renovations. These days, it's tough to find a tradesman who has integrity, and shows up on the day they say they're going to. Andrew K. was very clear in communicating he would call before he headed over.

I thought his prices were reasonable. He charged $218 for fifty minutes of labor including parts, and re - seated my toilet which my handyman had improperly installed ten months ago. Andrew K. was very thorough, as my toilet was now planar, cut the long screws, and secured the screw covers. He even gave me a free consultation on my upcoming renovation so I was able to kill two birds with one stone.

He plans on purchasing a scanner for rebar and tension poles next year so I won't have to go through Texas Curb Cut.

Had a plumbing emergency at 10pm, they responded 7am the next day and were fixing the problem by 8am that day. Reasonably priced and knowledgeable.

I had an interesting plumber come out. I called because my tankless water heater is not heating and the technician who came out, clearly didn't know how to work on tankless heaters. He then said in order to simply troubleshoot it, he'll charge $450 because he has to call tech support to do whatever they tell him to do. I called a plumber so that I wouldn't have to call tech support for the water heater and troubleshoot. To make things better, he offered to simply replace the tankless water heater at a price tag of $8,000. Keep in mind the new tankless water heater only costs $1,300, so he wants to charge $6,700 for labor to replace the water heater. Never have I ever heard of such craziness. Consider this a warning, since the technician did absolutely nothing, and still charged me $89 to come out.

We used Plumb Doctors recently and had a great experience with Andrew Alexander. He did a great job replacing our faucet in spite of suffering through a recently broken hand!. He was on time and finished the job very quickly for being injured.
Andrew has an old school work ethic that you don't see much anymore.
I highly recommend Plumb Doctors (Andrew Alexander) for you next plumbing job.

I just had Julio & Juan here from Plumb Doctors.  I did not know why our toilet was leaking between the floor & toilet.   Julio quickly figured it out.  They handled it efficiently & well.   Both young men were so patient, kind & helpful.  I'm blown away by how such professionalism can make your whole day....or week!  The bathroom looks better than before.  They even got me a new toilet that covered the stains (rust looking) that had appeared on the tile around the toilet.

I know who to call if I ever have a plumbing issue!  Thanks guys!

Called Monday repairs/replacements completed Tuesday. (I was not a prefered customer.) Fast friendly service. This was for toilet, supply line and cutoff valve replacement. They cleaned the work area and hauled off the old. While here, other areas were inspected, recommendations and quotes to follow.
Pros from the get go.

Good luck trying to get a reasonable and reliable estimate out these guys. It keeps changing. They quote quote you one thing in person, then another by email, yet another by phone. Got damn, stick to one estimate will you?

Graham helped me out with a toilet that started acting up recently.

He called to let me know he was heading my way early in the service window.
And when he got here, he quickly assessed the options. He was straight-forward and clear about repairing versus replacing.

I decided to replace the toilet. He mentioned he could pick up the replacement just five minutes away. So I was a little surprised when he didn't quickly return. Turns out though his first stop didn't have the clear caulk I had requested, so he made another stop to pick that up!

He was friendly and good with our pets, too.

I'll definitely continue to use Plumb Doctors.

We called these guys to find a leak in my dad's bathroom, they came out, quickly said they found the leak, didn't fix the leak and said they needed to call another company to start drying things. Why would you not fix the leak first. Suspicious.  Pretty sure this business is not legit.

Had a guest bath toilet replaced. Marc was friendly, knowledgeable, and did replacement in no time. These will be my go to plumbers from now on!

It was 6 months ago now - but they came quickly and even offered a slot the evening before my appt. My issue was a bit complex so the owner came by after the 1st teammate looked at. Id call them again anytime. They offered many options - honestly and w kindness.

One of our bathroom sinks backed up. We ran a snake down the pipe but it kept going into the roof vent path. We called Blue Dragon and they said that it sounded like we needed a drain camera and they did not have one but referred us to Plumb Doctors. I scheduled and was told that there was an $89 service call fee but it would be waived if we went ahead with service. Marc and Gabe came and after I signed for the $337 drain opening service they brought in a large power auger. They said their drain camera could not make the turns in the pipe. They tried several times to use the big snake but could not get it to go through. Marc said it looked like the pipe was collapsed or rusted shut and said we would need to tunnel under the house at a cost of $18,000. He knocked $50 off the service since they did not get the drain clear so I was charged $287 for no results. After they left we tried our little wire snake again, got it into the correct pipe and snagged the hair clog and cleared the drain. I called and asked about getting reimbursed for some of the $287 since it was obviously a wrong diagnosis. I was told I would get a call today from the operations manager but no call. I would not recommend this company.

We had a problem on a Friday afternoon that could have caused a lot of damage to our house.  Was able to schedule Friday night service and the cost was pretty good considering it was weekend, after hours service.  The plumber did a great job and was very careful to explain to me what he did and why.  After completion, he again went over what was done and made sure all my questions were answered.  Thorough, excellent service.   I'm seriously considering making these guys my regular plumbing service.

Marc Lamb came out on 2 separate and different instances.  Shower leaks and toilet issue. Each service call was handled beautifully and we are happy with the service.  Highly recommend Marc at Plumb doctors!

They were responsive and were able to schedule an appointment pretty quickly. I'm a new home owner, and the man that came by helped educate about some maintenance and showed me how to take care of the problem on my next time. It was nice that he took the time to do that.

I had a backed up sink that my 10' snake couldn't get to. I was busy with other stuff and decided to use the Plumb Doctors, knowing they would have a longer snake. They guy who came out was really nice and helpful. He snaked the line and was done in 25 minutes. I was charged $378.00 to snake a kitchen sink line. In my opinion this is way over priced. I was expecting to pay $200, at most. Service was great but the price was way over the top.

Price to install a $40-70 water heater expansion tank, $451. Price to install a $30-50 water heater drip pan, $406. Neither involves much more work than turning a bolt. Maybe this is par for the course in Austin, but either way it's a screw job. I'd strongly advise driving by Home Depot and furnishing these items yourself. The installation work itself was fine.

After another company did a quick job to fix a leak from a pipe fitting underground near our water supply, we began to experience severe water pressure fluctuations. I called Plumb Doctors because of their good ratings. Master Plumber Josh was very nice, knowledgeable and was able to accurately diagnose our probable difficulty. He returned the next day and did a great job replacing our water pressure regulator and checking out and fixing other smaller problems he found. I would gladly use Plumb Doctors again for any future plumbing problems.

Plumb Doctors are very responsive and the office was able to schedule next day service when I needed to repair the temperature and pressure relief valve on my tankless water heater.

They sent Sam to work on this particular problem and he is very knowledgeable. He even pointed out a few deficiencies in the original installation of the water heater that may have caused the issue in the first place and corrected them during this visit. Additionally, he performed a descaling of the tankless water heater and the heating efficiency has markedly improved -- it takes much less time for water to heat up than before.

The only downside is the price, but it's worth it for quality materials and workmanship that will withstand the test of time and avoid costly re-work (will update this review if anything changes).

Will use Plumb Doctors for future plumbing emergencies and maintenance!

We first used Plumb Doctors (then called Plumb Masters) two years ago when the toilet started backing up at our previous house. Joe came out, did a thorough assessment, and found we had root intrusion from a nearby live oak. Joe turned what was looking like a $50K+ problem (tunneling under the slab foundation) into $2K through a creative (and code-compliant) solution. Joe's honesty, professionalism, and skill made him our go-to plumber.

When we were looking to buy a new house last year, we had Joe come out to do a thorough inspection. He found that the main sewer line had settled and no longer ran at the right slope, causing sections to be completely flooded. He provided a reasonable quote as well as a video of the issue that we provided to the sellers who agreed to split the cost.

We had the work completed last month, and it was completely seamless. Joe and his team came early and stayed late to ensure we weren't without water for any more time than was needed. They were always in close contact so we knew the status of each stage of work as well as the inspection. Andrew also got involved along the way who is also fantastic.

Finally, we had Joe and Andrew (of course) replace our water heater a few weeks ago which was also a great experience. They provided a quote in range of other similar shops and had the installation down to a science. In and out.

We hope we're at the end of our plumbing needs for a while, but if anything comes up, we know we're in good hands!

Nothing like a mainline stoppage at 10pm on a Friday night. I reached our first thing Saturday morning and they were able to send a tech out. He was able to get our line open, but there was a break in the line at the city connection. He told us how to reach the city and didn't try to scam us for the repair. Not cheap but worth it in the end. Thanks!

Had an issue with the pressure relief valve and they came out same day and gave me a fair estimate to fix it.  They followed through on the appointment date and the service was great.  Their plumber tech is a veteran and a solid and knowledgeable guy.  I had a follow up issue and they responded same day again and gave me options.  Great service and the prices were fair.  Thank you.

Unbelievable response and service. Had a kitchen sink leak with a flooded floor. Andrew responded on a Saturday afternoon within 40 minutes and repaired a loose fixture problem.

We had an interior and exterior leak but weren't sure where it was coming from. Marc showed us the extent of the leak (worse than we thought, explained the possible sources and how he could find them, and took every step to avoid drastic measures (e.g. cutting drywall), and quickly diagnosed the problem.

Thanks to his quick work, we got a water removal company out later that day and were able to fix everything before serious damage/mold could occur.

Needed a new hose bib installed as it snapped off. They completed the job in less than an hour after arriving the same morning I called.

They come when you need them the most and are punctual. Costs are a little higher but service is good. I have been happy with them.

Our tankless water heater had been neglected for years. Another company said it would have to be replaced (even though it was working fine). Graham came out and assessed the situation and realized that it could be repaired and flushed instead of replacing. He saved us a great of money. Beyond that, it was a joy to work with him. He was even very kind with our dogs.

Graham and Ollie helped me out when I couldn't get my old faucet off.  They removed and replaced it for me with one I bought and they found a valve problem and fixed it too. Very courteous, efficient, and a job well done. Thanks!

Josh was very knowledgeable. He knew exactly was was clogging the sewer line and handled it quickly and efficiently. Also told us how to correct the problem. Will call him from on now with plumbing issues. Thank you Josh!!!

We needed a replacement for our leaking water heater. Joe came by the same day and installed one, gathering parts from two or three locations to get the job done on a Saturday. Friendly, informative and helpful at all times. Just what we needed.

So I called these guys at 9pm on a Saturday b/c that seems to be when leaks happen.  They gave me a 1am arrival time, but were willing to come that night.  They arrived at 10pm, were super friendly and professional (despite having a 12+ hour day so far), quickly assessed the immediate issues and stopped the leak.  They identified a root cause analysis, consulted me on how to find replacement fixtures, and quickly scheduled the follow up to do the replacements once the fixtures arrived.

My shower stopped working and they came in a timely manner and fixed it right the first time just when company was coming for the holidays! Thank you so much!

Andrew and team were very responsive and helpful to get our shower and  bathroom back into working order. Highly recommend

Plumb Doctors came out and replaced our bathroom sink fixture.  The next day we noticed a slow leak from sink pipe underneath and also the stopper was flaky/quickly broke. Now the stopper is not functional at all.  The water pressure was also lower than it was previously. We were not impressed and decided rather than have them come out again, we will fix it ourselves or call another plumber.

Made an emergency call to Plumb Doctors for a leaking pipe in our foundation. They were able to send someone out that morning. Jamie arrived and quickly assessed the situation. Andrew brought in a leak detector and they located the manifolds and the leak. Jamie stayed until late that Friday evening with another tech to open up two spots in the wall and cap off the leaking connections. Thanks to them we had water service in our house for the weekend and the leaks were stopped. They also scheduled a follow up visit to reroute the leaking pipes. A friend recommended Plumb Doctors and we're glad we called them. They were very professional and diagnosed and solved the problem quickly and efficiently.

Amazing experience all around.  Fast, knowledgeable, and did it the right way.  We had an urgent issue and Sam was out within hours.  He did a perfect job and went above and beyond to do the job right.  He also helped flush the pipes after his work.  I would highly recommend this company and Sam our plumber.

The company was very responsive and kind. Jami was very knowledgeable and was able to get our repair done very quickly. He explained everything that he was doing, as well as provided recommendations for products to improve our system. However, there was no pressure to purchase. Jami also showed us an emergency switch by the water heater. This would allow us to shut the water off to the water heater while allowing the water to stay on in our house if a pipe were to break in the future. This is definitely our plumbing company for life.

We had an emergency with our water heater, leaking down the wall. After calling eight plumbers who couldnt fit us in their schedule, they were the one who came out the same day with a new water heater and replaced it! So grateful, since we had a house full of guests arriving the next day and needed hot water for showers. They were friendly and responsive throughout the process.

I called Plumb Doctors to get a second opinion on a big plumbing repair that another plumber told me was needed.  Plumb Doctors' normal business appointments were booked for the next week so I agreed to the extra cost of an after-hours appointment and they came out the same day - in the evening.  As he arrived, Marc called me to get the background info (I couldn't be there) then he went to work.  He called back later with the news that he couldn't complete the job due to broken equipment.  However, between the two of us, we had enough information to discuss the situation and make an educated plan of action that avoided the big repair the other plumber had recommended.  Even with the broken equipment, I got exactly what I was hoping for: a professional second opinion that helped me manage the situation in a more reasonable way saving me time, money and inconvenience.  I would have gladly paid for the service but to my surprise, Marc said there would be no charge because of the equipment issue.  What more could I ask for?  Five stars!

I had a leaking 2nd floor shower.     Plumb doctors came out, diagnosed within 10 minutes and gave me a fair quote.    1 hour later, I could shower again without a puddle on the floor.   He's my new go to plumber.

I had a gas pipe relocation work and started by getting quotes from professionals on Yelp. Plumb Doctors was very quick and responsive and after sharing photos of my work and the job site, we agreed on a base price. Andrew came to my home and very quickly understood what I needed. What he did was beyond the quality that I expected. He relocated my gas outlet very quick and safe and answered all my questions patiently. Since we are still in Covid era, he was wearing face mask and shoe covering that I really appreciate. I recommend their services strongly!

Not only did these fine folks do a great job the first time, when I needed a follow up they came back out quickly and once again provided great service at a reasonable price. Strongly recommend this team of experts for any plumbing job!! THEY ARE AWESOME!!

Graham, Andrew, Ollie and crew are exceptionally professional.  They responded quickly to a slab leak and were able to make the repair the same day.  Graham explained the details as he moved through the repair process.  Highly recommend these gentlemen.

So happy to have found Plumb Doctors! We came home after Thanksgiving travels to find our kitchen sink backed up and totally out of service. Plum Doctors scheduled us for the very next day. They showed up a little early as I was coming from work and started looking into the problem from the outside. So by the time I drove up, they were pretty sure what the problem was. Fixed quickly and very affordable. Graham snaked the pipe and found the problem pretty far down the line. He also showed me how to easily check the p trap under the sink without having to open it. A good life-hack! Because we have additional issues, they sent a quote within a few minutes which gave us lots of options. Thank you, Graham, for taking care of our emergency and offering suggestions for other areas in our home. We will definitely use them, again.

We had a job that involved a radiant floor heating system that most plumbers wouldn't touch (and the ones that had, messed it up) but the Plumb Doctors were able to trouble-shoot and get to the bottom of an issue that had been plaguing us for months! Thank you again!!

I recently discovered that my hot water tank was rusting on the outside, and I was probably days away from a catastrophic damage event, which would have surely cost me thousands of dollars if it had burst.  I reached out to several plumbers via Yelp, and Andrew with Plumb Doctors was the first to respond.  Andrew let me know that he could be there the same day.  Mind you, it was getting late in the day, and Andrew was on a job in South Austin.  Nevertheless, Andrew was true to his word, and kept me posted on his arrival time.  He showed up at about 7:00 p.m., quickly assessed the situation, and called in reinforcements to get the job job quickly and efficiently.  Andrew and his team quickly went to work, and had a new water tank installed, and working flawlessly in short order.  This type of service is rare, and I commend Andrew and his team at Plumb Doctors.  They have earned my future business.