Description
Rooter-Man of Austin, TX is a plumbing and drain cleaning company that's locally owned and operated by The Coucke Family. We service all of Austin, TX and surrounding communities, and strive to provide the best customer service experience you will find. Whether your service is as simple as routine preventative maintenance, or is as urgent and complicated as emergency plumbing repairs, Rooter-Man is here to solve your plumbing, sewer, and drain problems with as little as a phone call.
HISTORY
Established in 1973.
We are a locally owned Franchise which started in the Greater Boston area and has locations throughout US and Canada.
ABOUT BUSINESS OWNER
David has been running service companies in Plumbing and HVAC since 1996. David was a Engineer for Tyler Refrigeration Corporation and Bayer Pharma. He has been a licensed Master Plumber and HVAC contractor in Texas, Ohio and Kentucky. He received his MBA from Indiana Wesleyan University in 1993 and believes that providing great customer service and always doing the right thing is the best way to grow a business.
SERVICES
Emergency Services, Pipe Repair, Bathtub & Shower Repair, Toilet Installation, Water Heater Repair, Septic System Maintenance, Faucet Repair, Bathtub & Shower Installat…, Septic Tank Services, Garbage Disposal Installat…, Ejector Pump Repair, Septic Tank Repair, Pipe Installation, Septic Tank Installation &… , Sewer Services , Distribution Box Installation & Replac…, Drain Field Inspection, Drain Field Repair, Drip Septic System Repair, Electric Water Heater Repair, Gas Water Heater Repair, Gravity Septic System Repair, Hot Water Recirculation Pump Installat…, Mound Septic System Installation & Rep…, Pump Pit Installation & Replacement, Septic Tank Cleaning, Sewer Line Installation & Replacement, Sump Pump Installation, Tankless Water Heater Repair, Water Filter Services, Toilet Repair, Water Heater Installation, Drain Cleaning, Sink Repair, Leak Detection, Faucet Installation, Drain Installation, Garbage Disposal Repair, Sink Installation, Gas Line Services, Electric Water Heater Inst…, Tankless Water Heater Inst…, Septic System Inspection , Septic Tank Pumping , Backflow Services, Distribution Box Repair, Drain Field Installation & Replacement, Drip Septic System Installation & Repl…, Ejector Pump Installation & Replacemen…, Gas Water Heater Installation, Gravity Septic System Installation & R…, Grease Trap Pumping, Hot Water Recirculation Pump Repair, Mound Septic System Repair, Pump Pit Repair, Sewer Line Hydrojetting, Sewer Line Repair, Sump Pump Repair, Water Heater Leak Repair, ,
Reviews
Matt B.
03/06/2023 12:00:00 SA
Curtis Kurka from Rooter-Man has always taking great care of us. We've been using Rooter-Man for over five years, and have always had great service. Just recently we had a pipe burst in the ceiling on a Sunday and Curtis was able to come over to assess the situation, fix the problem, and even clean up this mess on his way out.
I highly recommend Rooter-Man for your plumbing needs
Curtis K. is THE BEST! Curtis goes ABOVE AAND BEYOND!!! Our family is so thankful for him!!! He has helped us in our previous home and now our new home!! He always gives us the estimate of the expected cost BEFORE beginning--most servicemen+servicewomen just start on the problem, THEN the client is shocked by the price afterwards. Our family is very grateful for Curtis-- we are able to budget for repairs that will be needed in the near future!
We are always so very thankful for Curtis K. and we continue to refer him to our friends and family. Thank you Curtis!
James D.
05/01/2023 12:00:00 SA
Review update- After seeing my review the owner of the company addressed my concerns, came out to address what the problems were, and reduced the charges to a reasonable amount. Although my initial review was poor, I would give them 4 stars after they came to an equitable resolution with me.
I have used this company many times over the last 5 years at my home and business. This will be the last time. The tech that came to diagnose a plugged sewer line wasted a bunch of time walking around and then billed me for 3 hours when he actually only spent about an hour working. They basically charged me $900 to snake a drain. If you want an honest company that will do a good job for a reasonable price you should look elsewhere.
I had a couple months of high water bills and couldn't isolate the leak. Called Rooterman to take care of the issue largely based on their website. I definitely made the right decision! Misty (the sweetest person ever) answered and took care of the scheduling and had the guys out to see me quickly and efficiently handled the billing.
Curtis Kurka was the tech who showed up and his years of experience made obvious the he was the right man for the job. He took his time diagnosing my issues and went through every potential culprit prior to telling me that I needed a new main line to the house. I knew what I was in for, so I called Misty back and requested Curtis to do the work.
Curtis and his apprentice Shane Walters showed up the next business day to do the work. They use this cool text system notifying you the guys are enroute, shows a photo of the tech, a bit about themselves, and even tracking. Curtis and Shane got to work straight away and didn't waste any time. They made sure to manage expectations and kept a very clean work area.
I had the chance to talk with Curtis and Shane a bit while they were on the job and I can tell you that not only are they great guys, but these are the pros you want working on your property. I was very impressed with Shane's knowledge, work ethic, and his desire to progress in the field. Curtis knowledge is just awesome and feels like a buddy from minute one.
As I know a bit about plumbing and construction, I can tell you the work was done very well and at or above code. I wouldn't hesitate to call Rooterman again, but certainly would be asking for Curtis and Shane.
Donna M.
01/12/2023 12:00:00 SA
Collen did A+ work for me a few months ago and I called Rooter-Man Austin again and was delighted that Collen was available! He was right on time, communicated with me clearly, gave me 2 options and explained the brand's warranty for the product I chose. I trust his recommendations and that means a lot!
Having a super reliable plumbing company is essential to any homeowner and I feel fortunate to have discovered Rooter-Man Austin. NO more worries about finding a plumber!
Gray G.
11/09/2022 12:00:00 SA
I originally asked for a quote for tankless water heaters. rooterman instead talked me into tanked water heaters because they have less maintenance issues. 1 year in the control valve failed.
I had to pay rooterman almost $300 to install a warranty covered part.
A year later the same part failed, and I was informed by another plumber that these were known defective parts. Rooterman wants another $300 to install this part. This part btw is an easy install, 30 minutes of labor tops.
This isn't the only scam rooterman runs- they wanted $500 for a shower cartridge install. this takes all of 10 minutes of labor and a $60 part.
Rooterman love To upcharge, scam, and install defective equipment that will require regular warranty labor expenses. Find someone else!
Megan S.
10/04/2022 12:00:00 SA
Our entire guest bathroom was clogged and not functioning - after conveniently making an appointment online, I had a plumber at my door the next day. He was very professional, knowledgeable, and kind. The staff who called to confirm was also very friendly. They got the job done all at a reasonable price and saved our bathroom! Nothing but good things to say.
I had another outstanding experience with Rooterman again today. I called this morning and by 2pm they had a technician out to fix my broken toilet. As usual David was extremely professional, proficient, and courteous. He was in and out within an hour and completely fixed the issue.
Their level of integrity and competence is stellar, I could not be happier with my experience. I would recommend them every day of the week and twice on Sunday...
Many thanks to the entire staff of Rooterman Austin! Every single person there is caring and helpful and I have only one entry in my rolodex for plumbers... These guys are great!
I had been told by another company with a similar name that I needed thousands of dollars of additions to my tankless water heater in order to get hot water to my shower. The first thing David did was unscrew the sprayer head and remove pipe debris that was clogging the outlet. and I immediately had hot water to the shower. Then he thoroughly checked out the cause of other plumbing issues, crawling under my house, then coming to another simple solution. My bill was a fraction of the cost of any other plumbers visit I have had. I will always call Rooter-Man and ask for David if time allows a choice of plumbers!
Our sink in the kitchen was clogged. Water backed up. Curtis came on time and did a great job. We liked him and asked him to investigate a potential water leak. He was very professional. Ask for Curtis!
Shamira J.
01/03/2023 12:00:00 SA
Three great experiences with Rooterman of Austin. Most recently, Collen was extremely professional, super quick to find our leak, took care of it with minimal damage to our wall and gave us great advice along the process. All the while being friendly and understanding. We would highly recommend him and hope we can use his services anytime we need help with plumbing.
I'll be a returning customer!
Curtis came out just after a Christmas freeze (when everyone else couldn't fit us in) for a number of plumbing issues - clogged line, leak under the sink, low water pressure. He fixed them all -efficiently and professionally.
Great experience. Best plumber we've had.
Curtis Kurka is just one of the best plumbers. He installed a water heater when the old one started leaking and since the house water pressure was too high, he also came back and installed a new water pressure valve on the house line. And a new turn-off handle. The old one required a special tool but the new one doesn't and is much easier. He's a great plumber!
Also, if you need septic service, get Byron! He is the absolute best in town!
Dave E.
07/07/2022 12:00:00 SA
I was very impressed with Rooter-Man of Austin's handling of a gas line repair I needed. Gas issues are particularly critical and they were very responsive, on-time and nailed the results.
Communication was safe and secure. They send you the name, picture and information of the serviceperson before arrival.
My service technician, Collen, was perfect. He was a straight shooter who could both tell you the basics as well as discuss things at a higher-level when prompting him. My particular gas repair (a broken valve on an emergency shut off line) had a couple of options to go with. He delineated them well and gave a recommendation which I felt very good going with.
I will call on them if any need were to arise again.
Once again Curtis bailed us out! (haha, see what I did there?) Fast, friendly, fair priced plumber. Respectful of our property. Checked the prv and cleared out a clogged drain. Happy customer!
April 2022
Second call placed for other drains. This is a brand new service.
Same amazing service. We had Allen out again, he worked diligently to clean my wife's shower pipe and sink pipe, fixed the detached stopper, and cleaned our kitchen sink pipe in the add-on building.
Obviously it was more expensive, but like the last service, this was well worth it on pipes that probably haven't been serviced since they were installed decades ago. There is a reason why Rooter-Man is highly rated, they DO THE JOB RIGHT THE FIRST TIME. Highly recommend, still 5 stars.
July 2021
Allen came out exactly on time. We have a 54-year-old house that has the original cast iron drain and the washroom. For years we've been unable to use the washroom due to the pipe not draining.
Also our kitchen sink drained poorly because there was a vacuum created by the clogged pipe in the washroom. Allen used the camera and a snake and determined that there were two large clogs he got rid of those in about 45 minutes and also fixed an exterior faucet. Everything seems to work great now and we are extremely pleased with this company.
The best part is it was only $147 to fix everything. We highly recommend using this company.
Stacy D.
11/11/2022 12:00:00 SA
Curtis is awesome!!! I thought that he needed to fix a check valve that one of his co-workers did but it ended up being something that would be covered with my waterline insurance. He went above & beyond to help me understand what the insurance company will need to do. Very helpful!
Thank you Curtis & Rooter Man! I'm glad that I'm a member because I wasn't charged for the service fee!
We had one question about our toilet that ended up becoming two or three other questions, and the more we thought to talk through things, the more seemed to come up... so we called for help, and Collen at Rooter Maan was awesome at answering all of our questions and wrapping them all up with a terrific job at getting our bathroom up and running again. I totally recommend him to anyone in need of good plumbing!
Shout out to Curtis for coming out and fixing a clogged sink drain. Very knowledgeable and friendly guy. I learned a lot of stuff I probably should have already known about my house. Pricing is straight forward and he lets you know up front. They document everything very well. Seems like a very well run business.
Mark G.
08/01/2022 12:00:00 SA
Our usual plumber couldn't get to us for several days so I yelped and found Rooter-Man. The good reviews were reflected in an A+ experience. Got an appointment within hours rather than days, and our plumber Landen was fast and friendly. Plus, I paid a bit less than the regular plumber was going to charge. What's not to like about that?
SERVICE STAR HERO DAY
Here is a review for my #servicestarhero!
I found myself in a quandary recently. Our water pressure had been fluctuating for a few days and we thought maybe our water was being rationed during prime use hours. (Well every other weird thing has happened over the past year so why not?)
Anyhoo -Saturday it went from a slow stream to a trickle to no water at all -and it was affecting all sinks, commodes and bathing facilities in our home. We are so clueless we still thought it must be a worldwide event! (Ok-maybe a neighborhood event...) so we polled our neighbors only to find they all had water!!
What to do? Decided a plumber was in order. I began my research on Yelp of course and there were many agencies that had great reviews.
I was drawn to Rooter Man as it had an abundance of 4&5 Star Reviews. Was family and veteran owned and operated.
Being the frugals we waited until Monday to call. The call was picked up by the 4 th ring and Catherine had me describe our plumbing problem. She reviewed their schedule and offered an appointment Tuesday afternoon between 2-4pm. She advised that whomever was assigned would text me when they headed our way. She then advised the fee for the service call was $79, but said if we opted to have them repair the problem tomorrow that fee would be waived.
I appreciated her being forthright with their processes. She was very professional and had a smile in her voice.
The next day I missed a call from Catherine and when I called her back she advised they had a cancellation and could arrive between 12-2p if we wanted to take the earlier appointment. That was fine with us. She reviewed their process of having the plumber text us when on their way.
Before too long I received a text from Byron with his picture- a great way of identifying who would be coming. There was also a phone number given should we have any questions.
A text also came when he arrived at our home. Byron introduced himself. We described our issues with the lack of water.
After listening he began removing the kitchen sink faucet head. I was telling him that in my restroom something resembling sand was coming out of one of the sink faucets. He asked us about our water heater and if we had a traditional style water softener. When we said we did he diagnosed the problem immediately. Evidently the softener had broken and was spilling tiny silicone grains out into our water pipes. He then began to run the water and sure enough out they came. He explained it was best to use the larger faucets to discharge the contaminated water. He opened the faucets in both tubs... wooo -E there was a lot of that stuff from inside the water softener. He told us that since we had a Moen Faucet at the kitchen sink - they had such faith in their product they would likely send us a new head free-no shipping-no nothing...what a great tip!! He said to simply email them. I told him I was concerned about the fridge too so he told us what to do about that to avoid using any tainted ice or water.
He offered to replace the toilet tank innards or saud that we could do it as well to make sure they continued to function. He then tidied up the areas he had made repairs to. He was able to give us the invoice- we paid the amount due. After thanking us for choosing Rooter Man he said goodbye- and to call if any further problems developed.
Byron was professional, and offered us some great tips. He was neat and clean. He was respectful of us as his customers.
Should you need help with your plumbing we highly recommend Rooter Man Plumbing.
Rooter-Man has serviced multiple clogged drains for me and they are always fast and fairly priced. Nick was just here today and was professional and super fast. Don't waste your time calling anyone else. These guys are the best.
Collen came by in a timely fashion and fixed my bathroom leak. He was very professional and courteous. I would definitely call him again if I had another plumbing issue.
Plumbing had backed up on one side of our house and were told by a plumber that we had a sewage line break under our house. We contacted multiple companies for estimates and Rooter-Man came out the next morning (an hour earlier than scheduled!). Luke & Collin located a blockage and checked/cleared from multiple trap entrances. Once they cleared the blockage they confirmed it there was NO break! They saved us $15-$20k in unnecessary repairs! Fast and efficient. Thanks Luke & Collin!
Ritu R.
02/12/2023 12:00:00 SA
Highly recommended- we had a leak detection and Curtis came in to check what the issue might be. He was so knowledgeable and patient. We asked him quite a few questions drive it was our first time- not once did we see him get impatient or in a rush to complete the job. We highly recommend rooter and Curtis.
Ashley B.
02/11/2023 12:00:00 SA
Rooter-Man came to our house to diagnose a handful of plumbing issues we've been having. We ended up having one problem fixed (a leaky outdoor water spout) and got estimates for several larger projects that we'll need to save up for. Byron was our technician and he was great! He efficiently fixed our water spout and also educated us on our home's plumbing so we could make more informed decisions. We plan to use Rooter-Man going forward for the larger fixes once we have budgeted for them.
Nicole B.
06/02/2021 12:00:00 SA
I'm torn. As a new homeowner, I want to turn to experts and have them teach me new info. However, I often don't know where to begin explaining the problem and have a lot of appreciation for companies that try to meet me halfway.
I noticed a leak on the outside foundation of my home each time I ran the dishwasher. Naturally, anything involving leaks or water freaks me out and a general consensus led me to think perhaps the drain pipe leaked. I called Rooter-Man to come out and take a look. The tech stayed for about 7 minutes, and said the dishwasher had a crack in a valve, and left. $79 just for that.
I hire someone else to come haul away the dishwasher, expecting mountains of mold and puddles that Rooter-Man tech predicted would be waiting behind the faulty machine. There was nothing. The dishwasher hual-away guy (who is a dishwasher professional; not a junk-removal service) told me it had no leak in it!
So now here I am. No dishwasher. No mold. No leak. No backed up pipes. No one to help advise. I called Rooter-Man and asked if they could come back out and diagnose if there was a pipe problem now that the dishwasher was gone. After consulting with management, they said they would not come out for free unless I found more water. Well...kind of hard to find more water if the plumbing attached to a dishwasher is the plumbing with a leak and I have no dishwasher to run to test it again.
What a mess. Anyway, I write this whole long thing to illustrate that I don't think it's entirely Rooter-Man's fault, however I rely on them for professional and accurate diagnostics. And it seems the fact of the matter is that their diagnosis was wrong. It still may be something that they're unable to fix; but it definitely wasn't the cracked dishwasher part.
Mr. Kurka did a wonderful job installing a gas line for my new stove to be installed. The stove is from Best Buy, but the installers refused to install it because they said there was no room to get behind the (22 year old) stove to install the gas line. Mr. Kurka looked at it and saw that the shut off was beside the gas stove under a cabinet and was already turned off. He said BB should've been able to find it and install the line. It was a pleasure working with Mr. Kurka and I will definitely call and ask for him for future plumbing needs.
Stephen B.
02/08/2023 12:00:00 SA
Curtis fixed our sink that wasn't draining. He gave us some helpful information on how to avoid issues like this coming up again and some tips about our house's old plumbing. Was courteous and respectful in our home, friendly, and showed up on time. Will absolutely call again next time!
We had a clogged kitchen sink. Curtis Kurka was the tech that was sent after hours. He was responsive, clean, and knowledgeable. He quickly resolved the issue and was a pleasure to work with. I highly recommend Rooter-Man.
My water heater went out the day after Thanksgiving and I wasn't expecting to find an available plumber let alone one offering good service. Thankfully Rooter-Man was a able to come out the same day. Curtis was great. He was friendly, professional and was able to identify and fix my problem immediately. I would recommend them to anyone.
W W.
01/10/2022 12:00:00 SA
Over the phone I was given a rough estimate of a couple hundred dollars so I agreed to have a technician arrive between 2-4pm. The technician arrived close to 5pm and let me know the quote was going to be for over $600 for a basic sewage line clear with camera (which was necessary). My house was new construction so I decided to just try calling the builder plumber but they close at 5 so I'm hoping their after hours emergency line will get back to me
The technician was really nice and didn't charge me for the visit. But the company's failure to provide an estimate even close to the final quote and the technician arriving 1 hour after the time window made today a difficult day as a customer.
Fred W.
09/08/2022 12:00:00 SA
Several projects successfully completed by Router-Man Austin.
Jobs included external freeze-proof faucets, addition of outside faucet, interior drain vent, installation of tankless water heater, replacement of toilets, drain cleaning, and other plumbing work. Product and service recommendations have always been spot-on!
Router-Man's Dustin has been efficient and friendly on my projects. I will not use another plumber in Austin!
The areas that they serve are inaccurately represented on their website. I wonder if that is all, that is inaccurately represented.
They do not serve the Liberty Hill area.
Update:
Mr. David called me personally to explain the situation as they (potentially) expand into the 78642 area code. They attended to my plumbing issue, and I thank the Roto-Man team for the attentive, professional, and adept service. Mr. Karl was wonderful while taking care of the issue. A job well done.
Thank you,
V.
- technician wasnt able to find the source to the problem and did a wrong diagnosis when called in to detect a water leak from the bathroom shower.
- the technician wasnt able to detect the leak ,but instead said the leak is due to the missing gasket to the shower door.
- charged over 130$ to come out and to do an ignorant trouble shooting.
- the wrong troubleshooting pointed us in the wrong direction leading to severe delay in finding the actual issue, all along while the leak was active.
- The actual issue was due to the broken shower drain beneath the shower stall, which was found out by a different plumber.
- waste of time and money going with rooterman plumbing despite the high 5 start reviews.
DC K.
01/12/2022 12:00:00 SA
Second time using Rooter-Man and once again we are completely satisfied and very impressed with their responsiveness and ability to troubleshoot and remedy issues.
As a veteran, I always consider veteran-owned businesses first when vetting for any service. Rooter-Man was competitively priced but offered far better service response times.
Quick shout-out to Byron who was here both times and exceeded expectations while being remarkably attentive and respectful.
Well done!
DCKemper
Leander
Curtis K. did a terrific job and his experience and pride in his work shows. Highly recommended!
I noticed our water bills had been steadily creeping up over the last few months. I chalked it up to COVID keeping us home and using more water, but when two bills were almost double what we normally use in the winter (which goes into Austin's wastewater averaging), I knew I had to investigate more. This is the kind of thing that drives me crazy (and my poor spouse who has to listen to me ranting about a leak SOMEWHERE).
Looking at the water meter, I noticed the leak detector spinning slowly. Took readings over 24 hours, over the course of a few weeks, and noticed about 6-7 gallons an hour going out even when no water was used inside (all valves off). City confirmed and I knew I'd have to call a leak detection specialist.
I called Rooter-Man based on these Yelp reviews and I'm glad I did. Unlike a leak detection-only business, Rooter-Man diagnoses and fixes in one go. After examining the fittings in the house, and determingin no leak there, Eddie began investigating places outside where a leak might exist. He suspected it was a cracked fitting where the main line connects to the house line, and he was right. But he had to work for it! The leak was small, and the pipe was buried 2 feet down, not the normal 12 to 18 inches. Without the sonar equipment Eddie used, it would have been impossible to spot the leak since it was so deep there was no wet spot in the yard. Turns out tree roots had cracked the fitting - guess my landscaper is getting the next call to get rid of that tree!
Once discovered, Eddie got to work fixing the leak, which took a while because he had to be extra careful of the gas line buried in the same trench as the water line. Then the fitting was almost impossible to get off, requiring some clever use of a propane blowtorch. Finally it was fixed with a Chicago loop style fitting to allow for some flex. He tested everything before filling the hole and we flushed the lines. After turning off the water valves, we checked again - no leaks. The leak indicator is not spinning at all.
Leak detection is not inexpensive, especially when specialized equipment is needed to discern and diagnose the leak location. It might seem a big outlay of cash to fix this small leak, but the thing about leaks is that they never go away, they only get worse. I'd rather have this fixed now when it was only leaking 6 gallons an hour than to have it fixed in the summer when it might be leaking 6 gallons a minute!
Eddie was a consummate professional and really a pleasure to have working on this. He has an irrepressible attitude and is a real character. I enjoyed listening to him as he gave me the blow-by-blow of what he was doing and why he was doing it, and I appreciated his professionalism. Well done Eddie, and thanks to Rooter-Man for helping me sleep at night.
Collen came to replace our water heater and toliet, which ended up being a lot more involved than originally thought due to the age of the house. He did a great job of laying out our options and gave us a pretty clear path forward. We had some preventive work we were planning on holding off for but we decided to just take care of it now given how easy this whole thing was.
You will not be disappointed with Rooterman! Our whole house was stopped up, and they were here within an hour! Our technician/plumber, Landen, was highly skilled and quickly resolved the clog. He also took pictures and diagnosed the cause of the issue...tree roots in the sewer line! He was very nice and made sure the issue was completely resolved. Thanks, Landen and Rooterman!
WOW...I had a HORRIBLE experience trying to get a competitor company with a similar name come out to look at our hot water heaters. Reluctantly I wrote a bad review so people would avoid my experience. Problem is, I wrote the review on the WRONG business page (this one).
The owner reached out to inform me about my mistake and offered to send someone out SAME DAY to address our problem.
Within 2 hours the problem was fixed!
Props to Rooter Man for taking notice of a bad situation and capitalizing on the poor performance of a competitor to earn our business moving forward!
I got a leak between water meter box and main valve on Friday. Rooter man sent Dustin over. He is on time, courteous and professional. He did great job on the big repair job in short amount time. we are back leak free in 1 hour. This is 1st time i use them but i'm certainly going to come back in the future.
Cathey R.
09/02/2022 12:00:00 SA
Collen McBride is the plumber Rooter Man sent to for repair a water leak under my sink. He found a hole in the hose that had been cheeed by rats and looked at the hoses to my dishwasher and washing machine. He advised me to replace the dishwasher as wiring had been chewed as well. He was thorough and efficient and helpful. He found an exposed wire to the garbage disposal and told me I needed an electrician to fix that. He was pleasant, considerate and punctual.
Nancy R.
03/09/2022 12:00:00 SA
We have an ongoing leak on our property. I asked for 2 service people, because that's the only way to find leaks. They sent one and all he could find was a faulty pressure valve. He changed that. Importantly, it doesn't work; it didn't change anything.
On his invoice he said he needed to come back with TWO people....what I asked for in the beginning. Bottom line, I paid $897.00 for a pressure valve that doesn't work! I'm still looking for a solution to my leak!
David and his team are top notch. Trying to deal with American Home Shield was a hot mess. So, I decided to just bypass AHS and go straight to the best. I'd used Rooter-Man in the past and was very pleased. They did NOT disappoint. The grinder pump issue is now on its way to being back to where it needs to be. You can only imagine how much anxiety a family can have when it comes to a grinder pump. David and his team put our minds at ease, and things are up and running thanks to their diligence and skill. Thank y'all so much.
Evan P.
08/04/2022 12:00:00 SA
We had some miscommunications up front, but Landon did a great job and Jason came out personally to make things right. Highly recommend Rooter-Man and plan to use them for all my plumbing needs moving forward!
Pricing model is confusing and expensive. $214 for two $5 parts and 20 min of a technicians time. Tech got defensive when I questioned the total cost after he was finished.
Eddie with Rooter man was great, he added a outdoor hose bib for us within a hour and insulated it for us, would definitely recommend!
They have great communications. They follow up with text and or email providing updates on your appointment and who will arrive and when. The 2 guys that fixed our drain pipe worked hard and got it fixed that day. They had to dig about 4-5 feet down, cut out the cracked pipe, remove the roots, replace the pipe, bed the pipe and add copper sulfate to keep the roots from returning.
I V.
11/09/2022 12:00:00 SA
Great, quick service! I realized at around 10pm that we had no hot water. Called Rooter-Man and got a real human representative, even at that time of night. They put us on the call list for the next day, and we got a call back at 8am confirming that a tech would be out that day. We got a text with a map and live-updating ETA. Curtis K. arrived, took a look at our water heater, and knew right away that it was the gas control valve. He had a new one in his truck and installed it within the hour. Easy as that!
Katie B.
10/03/2022 12:00:00 SA
Needed leak detection done in a hurry to address a leak that was racking up some HUGE water bills. Rooterman sent someone over right away to help ID the issue. Curtis sent me a text to let me know he was on his way and when he arrived got right to work. He quickly identified the issue (which a plumber who visited the house earlier failed to ID) and explained what to do. Because the leak is connected to our irrigation system, rm couldn't repair themselves, but at least I now know where the leak is coming from and Curtis turned off the water to that system to avoid further costs! Thank you Curtis!
G T.
02/11/2022 12:00:00 SA
VERY satisfied. They gave a quote to repair a leak from my main water line yesterday and the work is completed as of today. It is a 2 inch pipe and those are rare. The work was harder than they thought it would be but they stuck with the original quote and made no attempt to change the price. THAT is what a good company does.
Paul T.
03/11/2021 12:00:00 SA
I made a next day appointment with Rooter-Man Austin and am satisfied with my service. Eddie came out and did a great job. He was on time and texted when he was on his way.
I had a broken water heater in the house and he explained to me what was going on. He broke down the cost for two options and let me decide. He wasn't pressuring.
He went back to the office to pick up a water heater and installed it for me. He cleaned up and explained to me how to use the heater if need be.
He also gave me a sweet discount on the water heater. I highly recommend Eddie and Rooter-Man Austin for any plumbing needs.
Milan P.
12/09/2021 12:00:00 SA
Alan T. the assigned plumber to my appointment was on time, professional, and quite knowledgeable. He confirmed that while the hoses to my single faucet were installed properly, the deck plate cover however, could be adjusted. Again, he was most informative when I inquired about replacing/improving my water softener and provided an estimate. I told Alan that after the holidays I will contact Rooter-Man to schedule an upgrade and installation. Thank you Alan and thank you Brittany for your office professionalism as well.
Debbie M.
09/07/2022 12:00:00 SA
We knew we had a water leak but didn't know where it was. Curtis discovered the leak and fixed it quickly. First, he informed us of what repairs were needed, the cost, and the timeframe. We are very happy with the job he did and will be glad to work with Rooterman (and Curtis) next time we need a plumber.
Patrick D.
11/01/2021 12:00:00 SA
Quoted $300-500 to screw my gas grill into the gas spigot on my patio. This is a 5 minute job that I've had done before. While I get they'd have a minimum of an hour charge of something, this is an outrageous estimate.
Rebecca G.
01/12/2022 12:00:00 SA
Awesome! They did a fantastic job. Mike was super helpful, and went above and beyond. Will definitely be using them again!!
April P.
03/03/2022 12:00:00 SA
My tech was Alan Thompson. He was super nice. Easy to communicate with and advised me of the issue and the process of getting my water heater back up and running! Also made sure to alert me and provide steps to clear the air from the water lines after the repair! Texted when on the way and arrived when promised. SUPER BONUS -- THIS PLACE IS VETERAN OWNED!
Great coordination, showed up on time, performed the repairs quickly and with high quality. What else do you need?
What a great experience...from making the appointment to getting us taken care of! We had a gas leak after a new range install, and David came to the rescue! He was so professional, courteous, friendly and had us properly fixed so fast! So happy I called!!
After calling 4 other plumbers and getting 4d+ expectations for a Plumber Rooter-Man answered and was able to have someone out immediately for a leak we found that day. I didn't have a complex issue but it was still great service, quick, professional, and thorough review of what happened and how to prevent. Would recommend and use in the future.
Great job and very Thorough.. I will use them in the future for any plumbing issues..
Thanks Bryan
We recently became homeowners and moved in. Lo and behold, not too long after, we started having a mysterious leak into our garage after one of the showers (said to have had a leak and been repaired before we bought the home) started dripping. Plumbing issues only tend to get worse over time as you ignore it, so we decided to nip it in the bud before it was bad. Turned out not to be as bad as I was worried it'd be; our tech, Collen, showed up. Super friendly guy, very funny and professional-- he was able to pinpoint the issue pretty much as soon as he took a look at the leak and then the 'recently repaired' tub. Collen McBride was very honest and to the point, explained the issue clearly, and what he'd have to do to assess the problem and then fix it. This is one of those cases where I am more than happy to pay a little bit more for a professional who can do it right the first time. I'll have to replace my water heater probably later this year or next year, and so I know I'll be requesting Collen again.
Kimberly K.
12/03/2019 12:00:00 SA
Curtis was awesome! Called Rooter-Man on a Saturday to come out and fix 2 leaking sinks and stabilize a toilet -it wasn't an emergency but I was happy that David picked up the phone on the weekend.
Curtis communicated to me what was wrong with the sinks, and let me know how he would stabilize the toilet before doing the work. He worked quickly and was reasonable with final price. When he sent the invoice, he included pictures of the repairs which was great to have for records.
He also helped me figure out what to do for a leak causing high water bill, checking the meter to see what might be the cause which he said was from the sprinkler system and not in the house, and since he does not repair sprinkler systems, he advised me to call a leak detection service.
I like that he knew his limits and he did a great job doing what he did. Highly recommend!
Great, timely, affordable service. Byron was amazing and really took the time to explain all my options to me.
Attn: Manager of Excavation Services
I'm happy to report I have received Rooter Man's top-notch services throughout the years.
My latest experience included the use of the excavation team, Warren Johnson, and Mario Serna.
These guys are the true definition of teamwork. They were wonderful to work with. Always had a smile on their faces and listened to the customer. You don't want to lose them.
THEY DESERVE A RAISE !!!
Customer: Les Logar
PS: I have also given Rooter Man's Yelp Account 5 stars
From the moment I made the phone call to Rooter-Man Austin, to Curtis calling me back, to picking up and replacing my water heater (everything done in less than 4 hours) the service was top notch...
I would literally give them 10 (like I mention previously)... this is the second time I called them and they save my life twice! Im so impressed by the staff and quality... Thank you Curtis for your expertise, knowledge, honesty but mostly for your awesomeness!!!
Simply excellence!
Was looking for a rough estimate for a basic toilet swap installation but the response is for a $79 estimate. I am afraid to see what the actual installation price is now. $$$$$
Emily B.
08/11/2021 12:00:00 SA
Collin was amazing and a lifesaver! After 3 other plumbers came to our house and couldn't find the source of the bad smell in our bathroom and yard he found the issue and solved it in 5 minutes flat! He was professional, courteous and extremely nice. I am so grateful he found the source of an issue we've been having for 3 years and that all other companies missed! I also love and respect that this is a veteran run company. I will definitely be using them again!
Steven N.
12/01/2021 12:00:00 SA
Neutral rating...needed emergency repair and they could get to me until later in the week
Rooter-Man is an exceptional company when it comes to communication, quality, and professionalism. We called Rooter-Man to come perform one task at our house, but due to unforeseen existing conditions, we had complications pop up left and right. Fortunately, we had Don helping us. Not only was he dedicated to working through those complications, but also he was very knowledgable, transparent, patient, and friendly throughout the entire visit. We feel we got top quality service and feel confident in the work which we ultimately had performed on our house. Thank you Don and thank you Rooter-Man.
Eddie showed up today 8/19 on time with good text communication of when to expect him. He fixed the leak and let me know not to use bleach tablets which was causing the continued issue (years of this). I have had many plumbers over the years fix the deteriorated part but never explain what was causing the problem. Really appreciate that Eddie asked if I was using bleach tablets because that can cause the problem. YEARS of this. Thanks Eddie! He was friendly, professional, quick and on time. 5 stars for Eddie.
Ridiculous prices!! I got Rooter Man to come round as I had a water leak out the front of the house. The guy on the phone said someone would be round as quickly as possible, which is awesome. He failed to mention that for them just to show up at my house was $80. The guy literally did NOTHING, he just looked at the pathetic hole I'd already tried digging myself, said what it MIGHT be and pulled some number out around $1200-1300 as a quote. The problem was a cracked valve on the pipe. When I said no to the price he quoted, he then informed me I owed him $80. When I say nothing was done, literally nothing, I find it ludicrous to charge $80!
I went with another company who came out just as quick, looked into the problem for free and then quoted me a price one quarter of the price!
I would definitely recommend Rooter-Man. Placed an appointment request this morning and had someone at our home within a few hours. Byron was assigned to our job (water heater issue), and was very knowledgeable on what was going wrong and next steps we needed to take. We needed to replace our water heater and he got it done same day, was gone by the early afternoon. Will definitely use Rooter-Man again with any future issues
I requested an appointment this morning and Rooter-Man was able to get me on the schedule, same day. I received a text from Eddie, letting me know that he was on his way. Eddie showed up on time and was efficient, professional and friendly. I would totally recommend Rooter-Man for any plumbing needs.
Today was the second great experience I had with Rooter-Man. I have had mixed to bad results with other plumbers, but both times R-M set up appointments quickly, showed up on time, got their work done quick and efficiently, and charged a very reasonable price for the quality and professionalism of their services.
Today I was really pleased with Eddie's service because I am concerned with people coming in my house during the Covid-19 pandemic. Eddie was respectful, professional, wore his mask/PPE and kept a distance while making me feel like a valued Customer.
Companies build bonds in moments like this, and I will always be a fan of R-M plumbing for their great service; especially during weird times like these. A+++
Walt R.
01/02/2021 12:00:00 SA
I called another company when my high water alarm went off on my septic system. They replaced a pump and said it was fixed. A day later, we noticed the alarm going off and the pump running continuously. When I called the other company, they said they could not come back for four days because it was New Years weekend.
This is when I called Rooter-Man. Minutes after speaking to their call center, I received a call from the owner who trouble-shooted the problem over the phone and resolved my problem. Septic system and alarm are back in service. All this on New Years Day! Now that is customer service!
Rooter-Man will be my first choice for future septic or plumbing problems!
I had another great visit from Rooter-Man Austin for a different plumbing issue. Our plumber was Collen, who was wonderful and very knowledgeable. He's fully capable of doing the hard, icky jobs - crawling in tight spaces, spiders, rats, roaches, sewage, he's got you covered! I'm so happy to finally have a quality plumbing company in my back pocket. I had to try another company during the Big Freeze of 2021 and let's just say I'm not going to review them cause I've got nothing nice to say.
Cindy B.
03/07/2022 12:00:00 SA
We have been having many plumbing issues lately. Alan helped us again. He continued to be professional and knowledgeable. We will be calling rooter-man austin again!
HT T.
09/08/2020 12:00:00 SA
Rooter Man Austin are the heroes in our household today! If they weren't so fast in coming out, we might of not been able to shower today. I called today and Eddie came out in 2 hours to help. Explained everything thoroughly and fixed my shower and 2 toilets. Totally professional and fast. Made sure everything was tracked on repairs and walked me through again and how to prevent the next break downs.
I would definitely use Rooter Man again and my trust is in Eddie! Great jobs guys and thank you!
We called Rooter-Man Austin for a second opinion after our home warranty provided contractor quoted us $2400.00 to repair a broken toilet flange. The first plumber quickly assessed that he would need to jackhammer our floor to fix the flange and we would be left to take care of repairing the floor ourselves. What? NO thank you!
Jason with Rooter-Man Austin came out the following day and told us what he needed to do to fix the issue. We approved the work and around 45 minutes later, he was done with the job. Jason was courteous, friendly, and knowledgable.
We're happy we found Rooter-Man Austin. Not only did they save us $1900.00, we now feel like we have an honest plumber to work with in the future, and one we can refer to our friends and neighbors.
Kohji O.
06/04/2021 12:00:00 SA
Honest, professional and work in a timely fashion, what more can you ask for? David and his crew tackled a challenging job replacing a sewer main on a 50+ year old house in a tight location compounded by torrential rain. Dealt with multiple issues along the way and Rooter-man handled them well. 2 thumbs up!
Absolutely the best plumber I have ever used. Eddie saved the day!
After a DIY Water heater replacement, I had water pressure issues in kitchen sink and the shower, so clearly something went wrong. I messaged via the online system at 6:30 pm and got a call first thing in the morning saying they could come that day. They gave me a 2 hour window (not 6 like other places!) Eddie arrived and he was knowledgable, extremely friendly, down to earth and definitely knew his stuff. He diagnosed the issue thoroughly and gave us a solution and a very fair quote in less than an hour. All while wearing gloves, booties and a facemask to ensure his protection and ours during COVID.
When he came back to do the work, it was done perfectly and professionally. We had to replace the tub/shower, pipes and all. Not only was his work done well, but he even said, I don't like this one, I'll go get you a better one and went to get a different tub spout that looked better and was better quality. It was so nice to have someone care how something looked and worked in MY house.
In a world where contractors seem to want to do the bare minimum to get the job done, Eddie is a diamond in the rough. I have been a homeowner for 15 years and have had quite a few things replaced. This was by far my best experience. THANK YOU EDDIE and Rooter-Man!
Update......
The customer service of Rooter man plumbing is good. Their customer service manager contacted me to understand what my concern was. His attitude on solving the concern I had was good. They do care about their customer I'm sure now, and I will recommend Root man plumbing to my friends if my friends need help on plumbing stuff.
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What I experienced was that I was told the price range should be around $1500~$1800 over a phone call for replacing a water heater based on the area I live and how old water heater I had. So I agreed to let them send their plumber to my house for the replacement even though my old water heater was still functioning.
However, the quotation the plumber gave me was $1937 after his quick assessment in my garage. I was surprised to the quote the plumber gave me, so I told him what the price range their representative told me. But it did not resolve the price issue and the plumber said I have to pay his company $79 if I did not let him work on the water heater replacement.
If the plumber quoted me $1800 for replacing my water heater and I did not let him work on the replacement, I would pay the $79 for the service call without any question.
Finally I paid $1937 to this company for the water heater replacement but I do feel very uncomfortable about the incorrect information their representative provided. This just happened last week.
Lynda J.
02/02/2022 12:00:00 SA
Big shout out to Jordan Donner. Had a plumbing issue and got that fixed. Along the way we discovered a water line leak outside. Looked at it and it was a small one. Well called and asked if he could come on out a repair thar leak do to Austin crazy weather. Called and scheduled for him and looked up and he was here. Fixed. He even put protectors on my water spouts. Always great service with Jordan Donner. Thank you!
Updating the review because the manager called me back and explained. They're unable to perform work on high-rises because their insurance doesn't cover them. That's fine with me, but it's a pity that I wasn't able to work with them.
El Jefe B.
07/09/2020 12:00:00 SA
I can't say enough good things about Rooter Man Plumbing, and especially Curtis who just came to our rescue. He was on time, straight to the point, and solved my shower cartridge issue quick. (it was broken inside the housing)
I'm pretty much a do-it yourselfers. But, I know when to call in a pro. Thanks Curtis! Truly appreciate your service today!!
Gus M.
01/11/2021 12:00:00 SA
We had a water leak that had let out 30K gallons of water and we were totally unaware until the city came in and told us. Thanks to Rooter-Man Austin and Eddie, they got out there that day and got us completely fixed up. If you are in a bind, you simply need to get with Rooter-Man Austin to get all of your plumbing needs met!!!
Ryan C.
05/11/2020 12:00:00 SA
Fixed my main issue but left me with this....now I have to try and fix piping so lids actually sit on....called back and fixed issue.
S. Chris H.
05/05/2020 12:00:00 SA
My grinder pump alarm was activated, so I needed to call a professional out to see what the problem was. I made the mistake of calling a different company first, and wasting $89 for them to do nothing. I called Rooter Man next. A plumber showed up an hour later. They fixed my grinder pump an hour after that. I paid them money. They did a good job. Highly recommended.
I'll also add, they're super professional. I had to leave the house, and when I got back they were already gone. They took photos of the issue, gave a synopsis of what was wrong and how it was fixed, and then sent me the bill. Very easy and stress free. Thank you!
I don't write many reviews but this company deserves 5 stars. I had a grinder pump issue, basically it quit working. Dustin diagnosed the issue, got the parts and fixed the pump super fast. Was very impressed. Dustin explained the problem and solution in detail. Thanks, I sure appreciate your help!
They charge me $239 for clearing some debris in the septic system. It didn't fix the problem and they reimburse me. If you are looking for help with septic tanks they deal with small issues and pumping the septic tank system.
As the most recent hurdle in trying to get my property ready for resale, my pipes decided to spring a leak right at the edge of the sidewalk. After seeing the excellent reviews, I reached out to Rooter-Man to get it looked at.
They had someone out to me the same day, he found out what the problem was and told me what was involved in the repair. He was completely transparent with what needed to be done, pricing and the estimate and the problem was fixed roughly 5 hours later.
They were definitely the right people for the job.
Paula K.
09/04/2021 12:00:00 SA
We expected company later this evening (Labor Day weekend), but discovered a leak under the kitchen sink. I worried that I would need to cancel our plans, but called Rooter-Man Austin and they were able to send a technician to help us out. Collen was able to put us on his schedule and even came early! He was very friendly, professional and accommodated our needs. He fixed the leak in no time and we were able to keep our plans. I have not used Rooter-Man Austin before, but will definitely use them again in the future. Thanks, Collen!
Eddie did a great job. He actually was able to show up early. He explained everything he was doing and showed me how everything fit together and why we were having a leaking issue. Would definitely recommend this company.
Helen C.
11/09/2020 12:00:00 SA
I am a renter and this is the company my landlord chose. THANK GOD!! They represent service in the way anyone should receive it. Everyone that works for them is, well, a sweetheart. The owner-David-is a really fun guy that knows exactly what he is doing and checks the city work. His employees are clearly treated well as they are all really polite, hard workers, respectful of each other, and knowledgeable. Colin and Allen worked here today and we're still cheerful after 8 hours of digging: clearly people who love what they do! I could say so much more but I just hope anyone who reads this hires this company. Many thanks David, Colin, and Allen!!
Eddie did a great job fixing our toilets! I called them this morning for toilet repair and he was at our place within a few hours. Had both toilets fixed within the hour. Eddie also checked out our garbage disposal free of charge! We will definitely be using Rooter-Man Austin again in the future :-)
I called to have the septic pumped and was able to get an appointment fast. Byron was great. I had no idea where the access was to get to the tank, but he took care of everything. He found the access, and had the job done in no time. He also answered all the questions I had, he's extremely knowledgeable, and was patient - I kept thinking of more things to ask, but he didn't mind.
He told me about a process called hydro jetting, that clears old pipes of debris, and since my house is old, I'm going to make an appointment for that coming up.
Highly recommend Rooter-Man Austin.
We had RooterMan come over the morning of Black Friday after a night of water flooding our house, coming out of three toilets and two showers.
technician Edward P. identified the problem in a few minutes, and fixed the sewer line to allow us to use the fixtures.
Highly recommend this professional, and the Company.
Robert T.
07/05/2020 12:00:00 SA
Update - 7-1-2020 - Curtis continues to uphold the reputation of this company! I had him fix a leaking bathtub. He did it quickly and efficiently. He even made it so that I felt completely safe, doing most of the communication and payment over the phone and email. In these crazy times, it's great to see a high quality plumber who is adapting to the environment we live in. And of course, I rest easy knowing the plumbing is now in top notch shape!
Old Review: Eddie and Allen were fantastic! They're very professional, yet friendly. When they entered my home, they removed their shoes and made sure all their work tools didn't bang against anything. I had two toilets installed, as well as a drain snaked and everything is still working great, two weeks later.
Curtis was professional and extremely helpful. He quickly addressed my issue and didn't over complicate things. He gave me tips on how to maintain my sink, garbage disposal, and dish washer. Extremely happy with the service. They had the wrong address for me, but David quickly responded to my call and resolved it. I also really appreciate the text communication and photo of who will be arriving. That little detail really adds a lot of trust.
Thanks again! Curtis is awesome!
I came home to the smell of sewage in my home and noticed residue in my tubs and dirty water on the floor. I called Rooter-Man and the wonderful woman who answered the phone encouraged me to find and open my clean out so that no more backflow would take place into my home. One of their techs, Byron, had just finished up and would be over in 30 minutes.
Byron was absolutely amazing! He waded through the mess and got setup to unblock the pipe. After the water resided he got out the video camera to inspect the pipe and ensure the blockage was removed. He noted several areas of the pipe that had been broken due to tree roots. He also noticed that there was a piece of PVC pipe that was lodged inside so he retrieve the previous tool he used to unblock the pipe and worked until he was able to successfully follow the pipe with the video camera to ensure it was clear to the city connection.
I was so impressed at his work ethic as he could've easily stopped once the water dropped, but he continued on ensuring that i had ample time to get the problem fixed. Excellent customer service, integrity and value!
I would certainly call them again and am so grateful i did!
Tony M.
04/01/2021 12:00:00 SA
We were having trouble with tree roots in our sewer line. My line is buried under a composite gravel driveway. Estimates for a conventional repair were over $6000. I found out about Rooter Man's trench less pipe relining. David came out personally to diagnose the problem and offer a solution. He also performed the repair. With his 20 years of experience I was very confident in his abilities. I saved a bunch of money, didn't have to dig up my driveway, and my sewer line is good as new. Would definitely call him for any plumbing needs.
Oly O.
11/04/2019 12:00:00 SA
Had to call someone to finally fix a slow drain. Came equipped with a camera, snake, and pressure washing jet. He showed me with the camera how plugged up it was with grease, snaked the drain, showed me again with the camera that it was still in bad shape.
We agreed to jet it and he showed me again with the camera. Yes it costs extra but so does the four other trips from the others that never really fixed the problem.
Totally worth it!
Colleen S.
02/07/2020 12:00:00 SA
We rent and needed to have our toilet replaced, and despite a frustrating situation of working in the middle with our landlord, Eddie did great work. He was honest and efficient and even offered direct on-call contact for Saturday in the event we weren't able to get the go ahead we needed to have the work done today (Friday).
Once we had the go ahead, Eddie was quick to get a toilet purchased and installed for us. He was friendly, personable, and thorough. In general our experience with Rooter-Man was great, and I would absolutely recommend their work
Eric B.
07/06/2018 12:00:00 SA
Eddie came by and fixed a shower issue I was having. Got a same day appointment after inquiring over the phone. He did a great job, explained everything he did along the way, and as an added bonus was just a super nice guy. He also let me know that I should have my tankless water heater flushed (new home owner, I have no idea about these things) and I'm going to be using them again for that.
100% satisfied!
Water heater (thermocouple) went out so called rooter-man to come fix it. Was happy to hear they could come later in the day (I called when they first opened). Person that came out did the same thing I had already done- tried to light the pilot light, and it shocker, would not light. He then called his master plumber who said we have too old of a water heater and it would need to be fully replaced at $1800. I told them I would get a second opinion as we have had zero issues with our heater until that point.
Called another plumber and our water heater is UNDER WARRANTY and we got it fixed (the thermocouple like I had said) for free. FOR FREE.
I will be reporting this company to BBB. They charged me $79 to tell me that my in warranty water heater was too old and needed to be fully replaced.
Update:
David the master plumber reached out and explained that the technician that came out was new and did not troubleshoot correctly. He also offered to make it right by refunding the charge. I appreciate taking ownership of the mistake and using this as a learning moment for the new technician.
This is by far the best experience I have had using a plumbing service. After having been lied to by another company(Strand Brothers) for two days and being strung along, I was desperately looking for a plumber. I called Rooter-Man on a Friday afternoon and explained my frustration with the previously mentioned company and they showed up today at 8am. I got a text message that my plumber was heading our way, and also a message that they arrived(right on time). The plumber was quick, thorough, professional and did an excellent job. I was in the know, the entire process, which is not something I ever had when I booked Strand Brothers(Never use them!) previously. Thank you Rooter-Man for your excellent service, communication and professionalism. I would give y'all 10x stars if I could on yelp. I highly recommend everyone use Rooter-Man!!!
These guys were amazing during the Winter Storm. We had multiple burst pipes and a dead water heater. Eddie is super knowledgeable, was there to help us out even on a weekend, made sure everything was working and cleaned up before leaving. We've also used them in them past for routine inspections and minor plumbing issues, never had a complaint.
Steve H.
08/12/2021 12:00:00 SA
I owe Rooter-Man an apology for not calling them first. Alan showed up on time, carefully listened to my explanation of the problem, then went to work. Inside of 30 minutes cleared up a sewer drainage issue that had been lingering for two weeks. Their 3-lettered competitor not only failed to correct the problem but charged me a substantial fee and wanted a grand to keep trying. I highly recommend calling Rooter-Man first. Thank you Rooter-Man!
Fast, friendly, and effective! I was able to get a same day appointment to fix my shower, and he showed up on time and was able to find and fix the problem quickly.
A rare service that identifies & fixes the core problems and provides cost-efficient solutions. Bryan, our technician, was absolutely amazing in his professionalism and problem-solving capability. Kudos.
Curtis from Rooter Man provided me with outstanding service from start-to-finish. Replaced my bathroom faucet and tub spout and did an excellent job.
I am extremely satisfied with the service I received with Eddie from Rooter-Man Austin. He was able to come out immediately when I called after I had difficulty scheduling with another plumber I had already received a quote from. The previous plumber told me that to replace my tub spout he would have to open up my wall, and quoted me $750 for the job. Eddie completed the repair in 20 minutes without opening the wall for less than 25% of the cost. He was honest, dependable and timely. He will be my go to plumber from now on!
I am a repeat customer to Rooter Man. Recently I had some plumbing issues that were more complicated than I bargained for. Byron came out quickly to help me out. His work was fast and expertly done. He was able to troubleshoot the issues and fix them with no problems. I can't give them enough stars, I never have to worry about bad workmanship or overpriced services.
Thanks!
Shawn
We just finished a full bathroom remodel and immediately had issues with slow to no draining of water from any of the fixtures. I was able to make a next day appointment and am so glad I did. Eddie came by and was able to diagnose the problem and resolve it within hours. Not only that he was able to show me on camera what the problem was. It turns out the contractors did not cover the toilet flange hole when they did the floor demolition and several of the tiles were clearly visible after he busted out the blockage. Not only did he do the job for what I consider a very reasonable rate I will now be holding back the repair cost from the retainer on the remodel job. Rooter-Man Austin is definitely going to be my go to plumbers for any future jobs.
In the past I've had a frustrating track record with plumbers--they can be hard to schedule and the quality of the work can be questionable. Rooter-man definitely deserves a five-star rating, and I'm glad I chose them when we suddenly found ourselves with a backed-up sewer line.
From the very beginning, calling their scheduling/dispatch line was smooth and pleasant. When Curtis showed up, he was diligent in helping us explore the issue (which ended up being more than a simple pipe-unplugging) and figure out a resolution plan. While under the house, he brought another frightening issue to our attention and helped us get it fixed quickly. I feel that he cared a lot about getting our problems resolved, doing quality work, leaving everything clean and tidy, and keeping our costs down.
It's good to know that I now have a plumber service that I can trust in case we run into anything in the future.
Andy L.
11/03/2020 12:00:00 SA
I just moved in and needed to get my water heater replaced per inspection report. Eddie was sent to do the job. He did a great work from carefully explaining what kind of water heater I needed to installing and how the new water heater works. Additionally, he was very knowledgeable in answering the questions that I had about the water heater. The Rooter-Man office was very good with communication and organizing appointments. I would definitely call him and Rooter-Man again for plumbing work.
Mike P.
09/06/2020 12:00:00 SA
I had a super simple quick plumbing repair job, replacement of a broken lavatory faucet shut off valve. Something I could hav3 ESI,y done myself but for the condo association not allowing m3 to shut off the water to the building even for a few minutes. The good news is that the service was great...made the appointment on time and completed the repairs quickly and satisfactorily. The surprising and bad news is that 5hey charged me $250 for a job that took 30-40 minutes. I did not know this until after the repairs had been completed.
Byron is my hero today!!!! First I couldn't get an appointment anywhere in town until I found Rooter Man. They can out so fast and snaked my husbands toilet. Byron was professional and knowledgeable. Thank you so much Byron!!!
Great service! They booked us the next day and texted when they were in their way with a picture. The plumber had a mask, kept his distance, switch shoes at the door and wore shoe liners in the house.
He diagnosed the problem, fixed it and was done less than an hour later. I paid on his IPad, no contact, receipt by email.
Perfect service, he was very polite, and made the whole process painless. We will use them again! Thank you
These guys were great! Everything from fast friendly booking process, keeping you updated on arrival times ,to Curtis who came out to handle my plumbing needs. Pricing was extremely fair and I learned a thing or two about what fixing toilets and low water pressure.
Unfortunately, I had to call a plumber again as my water heater was leaking. I figured I'd call Rooter-man since they did such a great job with my shower repair last month.
First, they went out of their way to help me on short notice-- it was Friday afternoon and they could have just let me risk it until Monday (or do without hot water). They didn't. They sent Jason who came promptly, addressed the problem, and immediately set me up for a new water heater. Professional, courteous, and efficient.
I have had some bad experiences in the past with contractors and other repair groups which is why I am really grateful. Two awesome experiences within a month of each other. Thanks, Rooter-Man!
I am one of hundreds that had busted pipes during this 2021 winter storm. My pipes busted on Monday, I called every plumber on Mon and Tuesday and left VMs and emails. I knew it was going to be tough to get an appt for a plumber due to the crisis. On Wednesday evening, Rooterman called and we set an appt for Thursday morning.
Eddie arrived on time, was courteous of my floors and took his shoes off as he entered, he quoted prices up front, wore his mask, was very polite and social distanced himself. He found the leaks and fixed my pipes in a timely matter.
Thank you, Rooterman and Eddie
I had clog in Kitchen sink again, seems first time job was not done well. But Eddie came and fixed it. Showed the line with camera. Excellent service by Eddie, but I really hope this was done right at the first place.
The whole experience with Rooter-Man was as pleasant as these things can be. Scheduling was easy and fast, and my technician Eddie showed up exactly when scheduled.
Eddie quickly confirmed my fears that I needed to replace a water heater, and had it all done within a few hours. He was professional, friendly and informative.
I'm very happy with the work and professionalism displayed by Rooter-Man Austin, and they will be our go-to plumbers from now on.
Jane W.
11/06/2020 12:00:00 SA
I woke up to a strange smell coming from my bathroom and a puddle behind my toilet. So grateful for Karl's availability to come out the same morning! The issue was a defective wax seal, which he replaced, along with tightening the toilet tank and seat. He also helped diagnose a dripping bath faucet. I really appreciate Karl's expertise, efficiency and professionalism and I'm delighted to have this resolved so quickly!
Nick X.
06/08/2020 12:00:00 SA
Excellent customer service, appointment setup fast and easy! Notifications/billing all mobile and easy. Jason was out to our house same morning we called and was very friendly and helpful. Will definitely use again and recommend!
David came out and not only fixed my stopped up kitchen sink but one of my toilets too, for half the price another company had quoted me earlier today.
He has experience and is a good man to assist you.
Amanda M.
01/06/2021 12:00:00 SA
Curtis came to help me after I smelled some gas around my hot water heater. He was prompt, courteous and professional. Best of all, he fixed the leak at a very low cost. He seemed experienced and really garnered a lot of trust from me. Home repairs give me serious anxiety, and it's so hard to find the right places when you need work done. Luckily I found Rooter-Man, Curtis will be my go-to from now on.
Terri J.
01/03/2015 12:00:00 SA
David has been here twice now for two completely separate issues. First - a jammed garbage disposal & faucet issue. Second - a total nightmare job in the cold and rain,
I received a $900 water bill. Yup, there's a leak somewhere. :(. After the City of Austin water people came out to investigate and shut my water off, I called Rooter Man and explained my rather desperate situation. They said they'd be out within the hour. And they were.
David showed up and started investigating the work to be completed. He showed me exactly what was wrong, what needed to be done, and explained what caused it. It was a difficult job because of the way the pipes were initially installed (stupid cheapo builder) and right under the fence line next to a post. Yikes. To top it off, it was a muddy mess not only because of the leak, but it was also 36* & raining. Fun!
A few hours later, my leak is fixed, I have water, and he even replaced my exterior spigots without gouging me. All in all, a fair price in a fairly desperate situation. Excellent work and customer service. I felt bad that he was covered in mud, but then I thought about it. Plumbers probably don't mind that. I don't know...maybe...maybe not...
What an amazing customer experience I was provided today! Exceeded my expectations! We had a water heater go out and Eddie, the plumber, was quick to diagnose the problem, show us what was wrong and make recommendations. He needed to have two water heaters delivered and I was really impressed to find out that the owner of the company took it upon himself to bring the units and help install the quickly. Much appreciated!
Eddie also noticed her water pressure was lower than he had expected it to be. He quickly diagnosed that the water softener had gone out and was constricting our water pressure!
Best customer service I've ever had from a plumbing company!
Oh my gosh! Day after Christmas and we have no water due to a leak somewhere. Rooter man to the rescue! Eddie came to help us out, found the leak (a huge challenge in itself) got the pipe fixed and made some recommendations to keep this from happening again. Absolutely great job!
Chance W.
08/06/2020 12:00:00 SA
David was great and very friendly. He got the job done quickly and kept us informed with what he was doing the entire time. Will likely use them in the future!
Susan A.
12/10/2020 12:00:00 SA
After waiting for over 24 hours for a return call from another plumber, I called Rooter-Man and got an immediate answer. Technician arrived within an hour and promptly replaced my 25 year old kitchen faucet valves. In the process, Eddie, polite and informative, showed me two more future repairs and prioritized them for me. He also advised me in solving a longtime flow problem with my kitchen faucet. Shortly after he left, I received emails with pictures of needed repairs parts and the costs. Prompt, polite, informative, thorough and work completed at quoted price. I would call Rooter-Man again!
William C.
07/06/2020 12:00:00 SA
I appreciate the professional service Curtis provided us by explaining to us what to expect. Thank you Lisa for your follow-up calls and updates.
Westin M.
01/03/2019 12:00:00 SA
Curtis & crew were able to come out next day, investigate and install a new toilet flange (same day) onto a sewer inlet that was 6 inches below my concrete sub floor. Tough job as he was able to remove cement around the buried sewer inlet, without destroying my tile, install a offset PVC flange, quick-dry cement it back, and install a new toilet and carry away the old. I wasn't even home, wife was, they shared pictures and she said they were very professional. Would recommend.
Had a main line stoppage and found Rooter-Man on Yelp. Eddie was able to make it out quickly and diagnosed the issue and got things working again quickly. He also found a carbon monoxide leak in my water heater which could have been a much worse issue.
I had a home warranty and Eddie stuck around while we waited on hold just to help me out in dealing with these people. I really appreciate the extra service and his time in looking out to make sure they took of my issues. Highly recommend Eddie and the company he works for.
Eddie came out to check our water heater and he did a wonderful job. I would highly recommend these folks.
This was my second time calling Rooter-Man Austin and was once again impressed with the responsiveness, clarity, and workmanship.
Curtis did an outstanding job installing a new water heater to upgrade my house to the current plumbing code. His strong work ethic and pride in customer service showed in how meticulously he fitted the new unit, required piping, and insulation. His attention to detail and positive attitude was a joy to observe and learn from. Great job, Rooter-Man Austin team!
Eddie at Rooter man was incredible! The service was fast and efficient and he proactively took time to educate and what he was doing and why it was important. Highly recommend!
Michael Y.
02/08/2019 12:00:00 SA
I read many of the reviews and was impressed by the number of positive reviews. My upstairs bathtub leaked through the kitchen ceiling so I decide to give a try on this company. The appointment was set on the same day between 2pm and 4pm. The dispatcher called around noon and said the repair person can come early and He did. It was Curtis who came to my home and I told him I read many recommendations about him. Curtis is good he quickly ruled out many possibilities and found the overflow drainage cover was loose and caused the leakage. He cut a hole in the ceiling and removed the sheetrock and insulation that have mold. And help me get in touch with the Dry Force to handle the mold and drying. The service charge is very reasonable and I am very happy with the company.
Michael Y
Curtis came out to my place to do a diagnostic and attempted to rip me off for services that I did not want. Fortunately, his service manager interjected and honored the price $79 diagnostic fee that they originally agreed on with me. He did nothing that I couldn't do myself and I feel that
the money spent with him was wasted. Plumbers are just so slimy.
The funny thing is that I was taken aback so much that I didn't even look at the quote they gave me which would have actually been ok with me, but I was so discombobulated by their blatant attempt to rip me off.
I cannot imagine this being the first time they did this and i am starting to lose faith in YELP, being that YELP gives this place 5 stars. What a joke!! There must be tons of company or fake reviews out there.
Eddie is amazing, he's come out for a few things and has improved our lives, water-wise. On his first visit to reinstall a sink and disposal during some renovations, he noticed our water pressure wasn't great (the sink work was fantastic, by the way, I'd had to leave town unexpectedly and he saved my wife from a kitchen-sinkless existence). He also installed a toilet for us during the same renovation. And today, he came and fixed that water pressure issue he'd noticed at the start. It's amazing, I guess the pressure had reduced for so long we didn't notice it at first. Now, pressure. Shower doesn't drop if the washing machine runs or a toilet flushes. We are back in the modern world thanks to Eddie and Rooter-Man (a shout out to the people who answer the phone there, as well, so friendly and professional).
It was so nice not to have these guys start preaching about how to do this and not to do that.
They were prompt, identified two problems (I was only aware of one) and showed me the estimate.
For the work they did, they were prompt, efficient and professional. They came the same day and time they said they would.
Very happy with this company and I still have both of my arms and legs!
Owen B.
11/10/2020 12:00:00 SA
We had a pressure control valve issue with our new house. I submitted the quote request on Yelp and the next day had Eddie come out, exactly on time and fix the issue.
He was very transparent about the issue, and the fix. He quoted the price on the spot and then all payment and invoicing was done digitally.
Eddie was in and out quickly, and the valve was fixed!
10/10 would hire again, thanks Eddie!
Curtis was prompt and courteous. He discussed all options available and left no trace of his presence behind.
Ju R.
11/06/2020 12:00:00 SA
We are repeat Rooter-Man Austin customers, and satisfied as always. Curtis was very friendly and efficient. We had an unexpectedly big issue to address, but we trusted his recommendations and got a very fair price considering the work involved. He took Covid precautions seriously as well, which is important to my family. Issues often pop up in a 40-year-old home, and Rooter-Man is the first Austin plumbing company I've trusted to help me budget and prioritize appropriately.
Rooter-Man was quick to show up and resolve the leak that had sprung from our kitchen renovations. When we realized afterwords that a valve that was installed needed to be adjusted, they made sure to rectify the issue in minutes. By the time I hung up the phone with them, they showed up at my door.
Impressed with the commitment to customer satisfaction. I'll be using Rooter-Man for future plumbing projects.
I had a pipe burst during the terrible Austin winter storm last week and Rooter-Man allowed me to email them to request being put on their list, as so many homes and businesses were needing a plumbers help. They arrived Saturday night and Karl did an amazing job. This is the 4th time I have used them and all my experiences have been Great! Thank you so much Rooter-Man and Karl.
Fred M.
09/04/2020 12:00:00 SA
I just found myself a plumber with excellent ethics. My neighbor Jay recommended David and Rooter-man to our church for a job required by the city. And to my surprise the man (David) himself came to us and completely the job. Everything about our experience with David and Root-man was top notch. Blessing to David and Rooter-man.
Pastor F. Moore
Geesala G.
06/10/2020 12:00:00 SA
David came to our house to give an estimate for our pipes to be rebuilt. He was extremely professionally and his customer service is exceptional. I would absolutely recommend working with him.
Robert F.
04/12/2018 12:00:00 SA
I had a small leak and a clogged disposal so it's not like it was a real disaster to say but very annoying rather and starting to stink up my kitchen. I decided to trust the reviews on yelp and give Rooter Man plumbing company a chance I had already been through the bigger name guys and always have to wait a day or two for response unless it's a flood . I was pleasantly surprised when I called Rooter-Man they gave me a 30-40 min time frame and made it to my house on time . Eddie was the responder who arrived and was very pleasant and polite he promptly pin pointed the issues and fixed them immediately. He also demonstrated multiple times that there would be no more leak and also instructed me on how to properly unclog and cleans disposal. Good response time, polite, got the job done correctly and in decent time . Nothing to complain about give them a shot I had an excellent experience therefore I give five stars.
Colleen B.
07/08/2021 12:00:00 SA
I had the pleasure of having Byron fix a pipe leak caused by an incorrect replacement water valve for my refrigerator. He was courteous, patient, and diligent. He possesses stellar skill sets! Going forward this is my go to plumbing company .
Eddie just left. Did great work. Replaced pressure regulator. Got here on time and job was quick. We tested it before and after and my irrigation system is working again. When that was done he had a quick look at one of my toilets that's having problems and gave me an estimate to replace. Also advised me to pay attention to water heater, which is nearing end of useful life and is in the attic. I'll definitely call Rooter-Man back and I like that they are vet-owned.
Michael S.
04/09/2020 12:00:00 SA
These guys are consistently solid and honest. We had a plugged drain, with a very long line and Eddie was great in persevering for us. His auger definitely got a workout! He showed me camera footage of the cleared line and warned us about disposal use. Nice guy, communicative, on time and very reasonable cost. Excellent experience by Rooter Man yet again.
We have used Eddie at Rooter man twice now. We had a drain clogged and he came out and fixed it super quick. Then our 20 year old toliet started leaking. Again, same day service, replaced the toliet right away. I appreciate his fast response time and professional attitude. He practiced social distancing precautions for Covid-19. We won't hesitate to use Eddie again.
Eddie was absolutely amazing. I had a water line burst outside my house. Not only did Eddie show up ahead of schedule, but he managed to dig up the pipe and replace the faulty connections in lightning fast speed. Eddie did a great job of explaining the situation to me ahead of time and explained any possible extra costs based on what he might discover. Thankfully the price was on the lower end of the spectrum! Excellent customer service ability and always had a sense of honesty from Eddie's demeanor. Thanks for everything guys! Will absolutely be recommending and using you again!
Jon W.
02/09/2020 12:00:00 SA
This was my first time using Rooter Man and I was really impressed. I called on a Saturday night around 10:30 pm, and a very kind person answered the phone and took my information. She relayed this to the technician, Eddie, who called me back in about 5 mins to understand more about the job, schedule it, and give me an estimate. It was a routine job, so it was nice to have a dollar figure in mind before he showed up. He arrived on Sunday morning around 9 am and called to let me know he was on his way. He listened while I explained the issue and then quickly solved the problem. He then made other preventive recommendations, in a very no-pressure way. It was clear that he was all about helping me manage my issue in a cost effective way and not selling me something. I will definitely be calling Eddie again for my plumbing needs!
Tracy S.
04/01/2020 12:00:00 SA
In the midst of this crazy coronavirus pandemic my daughter's toilet clogged. Thank GOODNESS for this VERY ESSENTIAL business. Eddie arrived right on time, was very courteous and fixed her toilet in less than 15 minutes. He was especially cautious with all of the social distancing regulations in place. He even had me read my debit card info to him so he wouldn't have to touch it! If I could I would give Eddie and Rooter Man 6 starts if I could. A+ professionalism and superb service!
James S.
11/08/2019 12:00:00 SA
Eddie from Rooter Man came by yesterday to help us with a clogged sink. The previous owner of our home had done the plumbing himself and to put it lightly it was a mess. Eddie was able to help us dislodge a clog that was so bad that the water pressure alone was causing the garbage disposal's engine to bind. Scheduling was super easy and Eddie was fast, extremely professional and didn't charge an arm and a leg for the service. If you need work done try to request him!
Thank you Rooter-Man for the excellent service! Our service man, Eddie was very thorough and reassuring. He had a big job ahead of him upgrading and installing our new water heater and bringing us up to code, without make us feel judged for all the DIYs we had done over the years. He did a great job of breaking everything down for us and the cost. He worked all afternoon and had us all enjoying hot showers that evening. We found our new plumbing service.
Curtis fixed a horrible shower clog within 10 minutes, such a relief! Another company had said that the entire floor of the bathroom was going to have to be ripped out and pipes replaced.
Curtis is awesome!
We thought we were going to need our entire washer outlet box replaced, but Eddie fixed the problem and saved us a lot of money! He worked efficiently and had our best interests in mind. We really appreciated him ensuring everything worked properly after! He also followed all covid precautions. We will happily use rooter-man again for any problems.
With all of the craziness going on with COVID-19 I wasn't sure what to expect when our drain backed up this weekend. However, these concerns were alleviated as soon as I checked the website and the company's policies was clearly stated. True to their word, the technician called within a few minutes and was on-site in about half an hour. Rooter-man even texted me before his arrival and sent a picture for identification. Eddie fixed the immediate issue and took the time to explain what would be needed for a permanent fix, all the while adhering to social distancing policies. I really appreciate Eddie's level of professionalism throughout the whole visit. 5 stars all the way!
Blah B.
03/07/2020 12:00:00 SA
A pipe burst on Thursday and flooded part of our house before we could turn the main water supply off. We did not know the source of the burst. Was it a water pipe running underneath the foundation? Was it something inside the house? Needless to say, dealing with a flooded house and no water supply (what with coronavirus circulating around and all those hand washing guidelines to adhere to) was stressful.
Come Friday, we called 5 different plumbing companies around Austin. None had time. Everyone was booked solid until the following week. No way we could carry on using bottled water until then. Rooter-Man was an exception. They said they could come take a look. Jason from Rooter-Man came on time and within 5 minutes had the problem diagnosed. It turned out to be a connecting pipe inside our hot tub that had come apart. Jason fixed it within 15 minutes and water supply was back on! This is an example of outstanding work. When people say 'He/She is good at what they do' this is what they mean.
Exceptional service delivered on time with knowledgeable personnel. The definition of an exemplary business!!
Josiane Z.
03/05/2020 12:00:00 SA
Curtis was very professional and persistent on getting the job done. He also did a great job of cleaning up afterwards. Very impressed and satisfied with the result.
Dustin D.
04/05/2021 12:00:00 SA
$300 to tighten my ptrap. And my kitchen sink is still clogged. Never again in my life time will I ever use you guys again. Then you want to excavate estimate. Rob me once shame on you. Rob me twice shame on me. No thanks.
Matt P.
04/01/2020 12:00:00 SA
Recently experienced a slight plumbing emergency, and Rooter-Man was the first to make it out AND had the best prices. Once we signed off on everything, our technician Curtis showed up early and knocked everything out in no time. Couldn't ask for more than that.
Let me just start with these guys are honest, effective, personable, and responsive.
That said, I first contacted them over 5 years ago when I was told my septic tank would need to be replaced as it was too old to repair.
David at Rooter Man was not convinced, and he was able to completely restore the septic tank's functionality!
Not only did this save me as much as $20k for a new septic system, it also prevented the disruption of having to move out of the house for 2 weeks or more while the new system would have been installed and inspected.
5 years later, still working like a champ.
They were out this morning (again, very responsive) for routine maintenance, and Byron took great care of my system. He told me the system looks great and gave me a few pointers to keep it that way.
Do yourself a favor and call these guys FIRST for any septic needs!
My septic alarm was going off (very annoying). Six months ago I had experienced the same problem and called a different plumber / septic company. I wanted to use someone else this time and, after searching through reviews, was fortunate enough to find Rooter-Man. From the Scheduler to the two plumbers who arrived the next day I couldn't be happier. If I could give them six stars I would. My lead plumber was Byron and I'm now a customer for life. I'm going to use them for all of my plumbing and septic needs, from now on!
Stefanie N.
10/09/2019 12:00:00 SA
Although slightly over priced for the work, I have to give them 5 stars. Jason, our tech, came out and took care of our sink install job with ease. Also caught a leak and electrical issue with our current disposal. Probably saved us from a fire! Very satisfied with the work. This after our terrible experience with ARS/Home Depot's contractors. Pics of the before and after.
Nadia K.
07/05/2018 12:00:00 SA
Eddie and Mike came out to today to provide an estimate of a water heater replacement. They were honest and clear with what needed to be done, providing cost effective recommendations. They were punctual and even finished ahead of schedule, cleaning up and explaining what was done and how to use the new water heater. Thanks so much for your hard work! We will definitely call you guys out again!
Wish I could give more stars!
Wow!
I got up this morning and my wife heard some gurgling when she took her shower...
I had Brown water backing up into the bathtub...
I picked up the phone and started looking for plumbers on Yelp...
I left messages at 3 different plumbing companies...
In less than 5 minutes I got a callback from Rooter-Man...
Within 30 minutes Eddie was here...
And within less than 45 minutes from the time I picked up the phone the problem was solved and he was on his way!
Oh and it was a couple hours before I got any kind of a call back from the other two companies!!!
This is the way plumbing services are meant to work!
Curtis is a great plumber - he did a great job with our remodel, working around half a dozen surprise issues. We really appreciate how much care he puts into everything.
My kitchen sink clogged on a Saturday evening - couldn't wash dishes by hand, couldn't run the dishwasher. Not an emergency, but definitely a huge inconvenience. Tried plunging and snaking it myself but no luck - figure the clog must be further down or just too much for the little, manual snake that I used. I called Rooter-Man and provided details to their answering service. Got a call back within an hour - they could have someone out first thing Sunday morning - sold!
Eddie showed up on time and did a great job of clearing the clog. Super nice guy - very professional and conscientious about cleaning up and making sure there were no drips, etc. I got to watch as he ran the camera down after clearing the blockage. Grease was the culprit - too much for the little snake I used and in a section of drain that was a bit off slope. We never put grease down the drain so it must have been the previous owners and/or tenants - thanks guys!
Anyway, sink is now draining and we can once again do dishes thanks to Eddie and Rooter-Man. Will definitely call Rooter-Man for all future plumbing needs.
Eddie was great. Showed up right away and took care of a draining problem we were having. Wore a mask and gloves the entire time. Would definitely recommend.
very good service. When I said the it's too expensive, the plumber keep yelling and saying my ass blablabla, mother fucker blablabla
Robbie B.
05/11/2021 12:00:00 SA
Eddie was just the plumber we needed. He arrived early (on short notice), was helpful and courteous, had all the skills and parts necessary to complete our faucet install and reconnection of disposal and dishwasher. He noticed our low water pressure and took it upon himself to rectify by heading out into the yard, digging up and adjusting our pressure valve. We have 30+ more pounds of pressure because of his efforts!
I'm going to keep this short and sweet.
David with Rooter Man is fantastic.
He fought a difficult (putting lightly) battle against a 40 some odd foot run of limestone nearly two feet thick. His phone was killed, my neighbors complained (the rock saw is loud), he at all times faced the certain dangers of a golf ball strike, and he just kept plugging away. We are finally off of septic, all thanks to SUPER Rooter Man.
Highly highly highly recommend!!!
Jim K.
05/03/2021 12:00:00 SA
When our old water heater went out, I contacted Rooter-Man based on their great Yelp reviews. I was informed that one of their plumbers, Curtis Kurka, was available. He arrived soon after, gave me a quote on a new water heater, and suggested other changes to bring it up to code. Upon my approval he had it all installed that same afternoon. I appreciate Curtis and Rooter-Man for the great work, and will use them again in the future.
Rick W.
02/05/2020 12:00:00 SA
Jason, the plumber attending to our call, diagnosed, repaired, and QAed our problem in less then 20 minutes. He was polite and professional. I really wish every service person would meet his standards.
The company itself was responsive and sent Jason out about one hour after I called. Customer Service was friendly.
If I encounter plumbing issues in the future these are the folks I will call.
We had no water to our house due to a shut off valve that broke.
We called Rooter-Man at 5:30 pm and had water back on by 7:30 pm thanks to Eddie. In addition, he saved us hundreds of dollars with his approach to the repair. Can't say enough about how grateful we are for the response and performance. (We had called two other numbers with very poor results prior to calling Rooter-Man!)
We have used Rooter-Man a couple of times now, and they are definitely our go-to plumber from here on in. Eddie arrived on time, quickly identified the problem with our shower, explained it to us very clearly, and got it all fixed. He also gave us some good info about how to avoid a similar problem in the the future. He is super polite, very thorough and professional, and does great work.
If you want a plumber you can trust, and who will do the job right, look no further than Rooter-Man.
Quick note to say I had a very good experience. Called at 8:30am, they were here by 2pm and Curtis was excellent. Had a hose fixed and troubleshot an issue in the heater in no time and couldn't be friendlier. I'll use them again for sure.
Eddie came out on a weekend when we suddenly had no hot water and the pilot light wouldn't start and there was water leaking. He already had a replacement water heater waiting in case it came to that (which it did) and he had it installed the same day. He was courteous and helpful.
This was the experience I have had. I had sewer line break on 12/23/2017. Made an appointment for 4-8 p.m.
They called and moved the appointment to 9:30 12/24. Technician called and said I needed to spend $525 to pump out grinder pump. I told them I would put it out myself. 30 minutes later called and told them come on. Tech said he was on another call. Called dispatch and she said he would come as soon as he finished in Round Rock. Called again and he was in Bastrop. Dispatch called at 6:00 and said Tech was in route. Called back at 8 pm. No answer. Dispatch called at 8:00 am was told they were running behind but would be there ASAP. Called after 9:00 Dispatch informed me they did not have the parts. This the worst FUBAR in my life.
MERRY CHRISTMAS AND NO STARS
I am so thankful for Rooter-Man. We had a leak under one of our faucets. I called another plumber and they said I needed to buy a new fixture and have it installed for over $500 with a total out of pocket increase of likely $800+. We called Rooter-Man and they said they could simply replace the part that failed. My current plumber didn't want to do that. It turned out the part was under warranty and they ordered it and replaced it for under $150. So I saved around $750 or more by calling Rooter-Man. Thank you!
Bob K.
12/06/2020 12:00:00 SA
Curtis came out on a Sunday morning to fix some leaks I had in the kitchen. He fixed everything and cleaned up afterwards. Punctual and courteous. Great experience.
MolecularLaser H.
6/26/2019
Do Not Recommend. Had leaking valve inside toilet. Jason said part might take weeks to order so we needed to replace the toilet. Verbally quoted us $268 to replace if we purchase the toilet and have it at our location when we rescheduled him to come back. When we got his email for the quote, it was $468, just to replace the toilet! Home Depot plumbers do it for $169! Jason wanted the $79 fee so we asked him to swap out the flush handle on 2nd toilet (we already had new handle we purchased from Home Depot). Jason said he couldn't get old flush handle off, so he adjusted it to work better. $79 for that. Well, we stupidly ordered toilet, ($172) but in the meantime, we called Ferguson's Plumbing Supply. They had at least 2 on the shelf at All of their locations! One location within 2 miles of our house. Jason never even checked!! So I picked one up for $25!! Shut off water to toilet, easily, again, easily replaced fill valve in less than an hour, had perfectly working toilet! Now have to cancel ordered toilet which is supposed to be arriving on Friday, 06/28/19.
Something wrong here, thought we were having a qualified, honest plumbing company come out! Being a Vietnam Vet, thought a veteran owned company might do better, but we see now that it's just a ploy to get business. Will never call this company ever again! What a joke! Really a no star company.
Craig B.
09/03/2019 12:00:00 SA
Our house had fluctuating water temperature and the visiting technician guessed that it was probably just because of the TX heat. He then tested the water pressure and adjusted the Pressure Regulator Valve (PRV). The total time at the house was maybe 10 minutes, and the bill was $220. He did NOT mention the cost before adjusting the PRV, which took maybe 30-45 seconds. After doing some research, most estimates say that a PRV adjustment should cost $103.53-$125.49. The cost, coupled with not being told about the cost upfront, felt a bit misleading.
Edit: I spoke with someone from the company and they adjusted the cost down to $125. This strong customer service definitely changed my mind about the overall rating.
Ann M.
04/11/2021 12:00:00 SA
I had Rooter-Man out not quite a year ago to replace a water heater, they did a great job over Memorial Day weekend. When I woke up to no hot water I again gave them a call. Curtis came out on Sunday, replaced the thermocouple and got it up and running again. Curtis was great answering my question and I really appreciate that he came out on Sunday!
Rob R.
06/03/2020 12:00:00 SA
Very pleased with the quick and efficient response with same-day service I received the other day. Curtis was our technician assigned to us and to my pleasant surprise, he came in earlier than expected. Curtis was very nice and I found him to be thorough and detailed- oriented. I like that. He got the job done in a reasonable fashion and we were very pleased with the results. Thank you for everything!
Eddie came out and had my stubborn tub drain cleared in no time. He showed me how to clear it myself in the future. He also found a problem with my over flow that probably saved me some major repairs. Excellent experience!
Robert S.
01/11/2021 12:00:00 SA
Dennis came out on a Sunday, in the snow, along with his supervisor, to install a water heater on the coldest day of the year. He was professional and responsive to say the least. I would highly recommend Rooter-Man to anyone needing service.
Curtis was great, replaced my water heater quickly and efficiently. Did a great job being on time as well as finishing right when he said he would. He also honored an agreement and was flexible when I had to reschedule multiple times.
Thanks to Curtis and Rooterman!
Christy K.
07/02/2019 12:00:00 SA
Curtis came out today (early; thank you) and installed a new toilet. Did a great job and the price was fair. He listened to all my past issues with this bathroom and had good recommendations. Highly recommend.
Jerry G.
04/01/2021 12:00:00 SA
We would definitely recommend Rooter-Man for your plumbing issues. They were able to come out within a day or two when others were quoting weeks. Eddie followed all the accepted Covid practices. He went above and beyond when diagnosing the problem and talking about options. Very happy with their service!
John K.
08/04/2017 12:00:00 SA
Finally decided to fix the plumbing at my condo. Had a tub that drained slow and two toilets that needed the tank bolts replaced due to rust that kept coming out everytime I flushed. I searched yelp and called up some plumbers, but most of them were very busy. Finally Rooterman picked up the phone and a receptionist answered.
I got a quote to clear the drain, but the plumber would have to see the toilets in person to give me a quote for the rusted tank bolt replacement. Surprisingly they had someone available the next day and I made the appointment.
Curtis gave me a call before heading there and showed up when he said he would. He checked out the tub and toilets. The quotes were expensive but reasonable.
The shower tub drain turned out to be slow draining so there was no need to clear it. I had used a plastic drain cleaning strip before and put a hairstopper on it so it was fine. As for the tank bolts, Curtis got them out and replaced both of them. Took about 2 hours.
I wish I could say everything was well after that, but the hose connecting to the tank was leaking after he left. I texted him and he said he would come back the next day and look at it. The following day he tightened the hose, but it was still leaking. He then came back for a third trip and replaced the hose and other part. Not sure what was wrong, but it was observed that one of the rubber washers had hardened and could have been causing the leak after it was disturbed. After that, the toilet didn't leak. Third time was the charm.
Overall, I had a good experience wth rooterman and I would definitely hire them again if I have any plumbing issues. Curtis was amazing!
Everything was great when working with Rooter-Man Austin. We were squeezed in and taken care of that same day. Eddie came out and helped us unclog a main backup issue. Our home was functional again, but we still have additional plumbing work to do. That day he not only cleared the problem in less than an hour he saved us from buying a new toilet. We had scratched ours using a plumbing snake and thought we had ruined it. However, we learned that a pumice stone will most likely take the scratches out and it did. Thanks Eddie and Rooter-Man Austin staff for making this experience a positive one.
Steven E.
02/12/2018 12:00:00 SA
To the rescue! Rooter man (Curtis to be exact) came to my house just an hour after I called. I had a water main burst and woke up to a yard full of water. Curtis had the problem diagnosed rather quickly, even though my main line was really really deep in my yard. The work was great and the price was fair. I'll definitely use them in the future
We were in the middle of having a dryer vent unblocked under the house when much to our horror and surprise, we found out that we also had a water leak under the house! We checked around, and determined that Rooter-Man could get to us the fastest...so we hollered HELP! Eddie came to our rescue on the double. Not only did he repair the original leak, but he showed us two other pinpoint leaks we had missed altogether! Scary...I wondered why my water bill had been so high! Eddie worked very quickly, with no wasted time; he was highly capable of explaining to us what the problem was, how it got that way, and what needed to be done to fix it. I would definitely call these guys back if/when future plumbing problems arise, and Eddie is my professional of choice on the job.
Also, in case it matters to you, the business owner is a vet; and I am honored to give my business to an American who has made the sacrifice to serve his country. Thank you, Rooter-Man!
Hans S.
11/08/2019 12:00:00 SA
Professional service. They go above and beyond to take care of customer needs. After not receiving an invoice after the job was completed, I called them and they fixed the issue immediately. It turned out to be a typo in the email. Although it was after-hours, they immediately corrected the issue. I'd highly recommend them.
Kevin C.
05/07/2020 12:00:00 SA
We had an emergency issue on a Saturday. We live in a 50-year old two-story home and when we came downstairs we found that the entire downstairs had flooded. Apparently we had a main-line clog and after several showers upstairs, the water simply ran out of the downstairs shower drain.
I called our usual plumber (small plumbing tasks) and he said that a mainline clog was a little out of his league. He had heard good things about Rooter-Man and suggested that we give them a call.
Eddie was out within 2 hours - something that I figured was ridiculously quick for a weekend. We don't have a cleanout (old home) so Eddie dropped his camera down the shower drain and found the clog. He was even able to snake the clog out through the shower drain instead of having to pull the toilet - something he wasn't sure he could do, but it worked and saved us a ton of money. Hopefully we will never need their services again, but Rooter-Man is the first number in our book.
Steven H.
03/08/2021 12:00:00 SA
Outstanding customer Service. Booked Rooter-Man Austin last week to move a gas supply line in my kitchen today 03.08.21. Eddie sent me a text 30 minutes prior to his arrival. Was here on time, courteous and most professional. Appreciate the fine timely work. Would absolutely recommend this company!
We needed our drains cleared in a bad way...with Christmas coming up, and lots of company, I wanted it done! Eddie came on a Saturday sooner than he had said he would be there, cleaned the drains (girls hair is a killer!) and was very friendly and happy to help us out. We had called other companies and told we would have to wait until next week. Eddie came and took care of us. Will definitely call them again!
Sarah F.
12/09/2020 12:00:00 SA
Curtis came out to help with a clogged kitchen sink and a leaky faucet. I was able to get booked and have him come out within 2 hours! Curtis was friendly, efficient and super helpful. Answered all my questions, got everything taken care of, and sent me a quote for some work I will need done in a month or two. Really appreciated the help!
Kris A.
03/03/2020 12:00:00 SA
Professional business from first contact through completion... this is how a business should be run, but rarely is nowadays. I was able to schedule my appointment on the first call (actually talked to a person), Eddie showed up on time, communicated well and fixed the issue (broken hot water line in the foundation) for the price quoted. Added bonus, he was friendly and tidy. Highly recommend!
Marigold-Gateway I.
05/06/2019 12:00:00 SA
I am giving them one star because they did come out quickly. A few weeks the alarm on the septic system in my house went off. Two guys came out and worked on the pump. The following was their report Pull Grinder or Ejector out of Pit for cleaning or troubleshooting for which they charged me $306.76. Exactly two days later, the alarm went off again! This time I called someone else since I did not trust Rooter-Man. What the other company did to resolve the issue was completely different and charged me substantially less. The alarm has not gone off since. I did call Rooter Man to complain but they refused to acknowledge their mistake and flooded me with technical jargon which of course I did not understand. Next time I will not be so quick to fall for someone just because they have 5 starts on Yelp.
From the time I called until their arrival was about 45 min!! Professional and friendly, Eddy and Dillon were positive but explained worst case with confidence I believed in. They had to dig to fix my problem and could have said.. well it's 4p and we can return another day, but knowing this is a house with kids... they pushed on and completed my repair! This morning we are bathing and flushing with joy!!
Thank you guys for being our salvation last night!! Seriously thank you! Your efforts are greatly appreciated
We had two stopped-up sinks in our kids' rooms that were causing a massive inconvenience. Called Rooter Man and Curtis was out same day. He was personable, polite, and like a ninja. Eliminated the problem without any amount of disruption to our lives! He's definitely our new guy for any plumbing related issues!
Although I had to call them for the same problem twice, I'm still rating them 5 stars. They are prompt and professional and seem caring for the most part. The first attempt did not resolve the problem but the plumber told me that ahead of time I appreciated that. Apparently I needed a more major fix and Curtis came when the problem reappeared and hopefully it's good forever now.
We had a clog that was causing water to backup in the downstairs bathtub and toilet. I tried to fix it myself with a 25 foot auger but no success. I called Rooter Man and had an appointment set up for the following morning.
Eddie came out and knew immediately the clog was in the main line. He showed me where the main cleanout was (buried in the front yard), I had looked all over for it. The clog ended up being way more difficult to remove, but Eddie got it cleared out. He even ran a camera down as I watched to make sure we didn't have any breaks. Eddie had to get dirty and definitely went the extra mile. I appreciate his fast and friendly service and will go back to this business in the future.
We had a sewage line backup outside our house last Saturday. Rooter Man was able to get a technician to our house within a couple of hours. Curtis cleared the line and showed us that we had root intrusion into part of the sewage line (yaaaaay).
Curtis really went the extra mile. He spent some extra time with the camera and found a second break right where our drain meets the city line and gave us advice on how to handle that with the city.
Curtis was friendly, professional, and easy to work with. We would use Rooter Man again, and we'd ask for Curtis.
I'd highly recommend rooter-man and definitely ask for Curtis Kurka. He was extremely helpful, walked us through step by step of what he was doing and happily answered all our questions. I really appreciated the levell of service!
Olivia Z.
09/06/2020 12:00:00 SA
Rooter-Man was able to come out quickly to fix a pipe in our kitchen. The plumber arrived within the window provided, was efficient, polite and talked us through his process. Would be happy to use them again!
Eddie was wonderful. He arrived promptly, assessed the problem, fixed it, and double and triple checked everything before leaving! Thank you Eddie!
John J.
02/12/2019 12:00:00 SA
Rooter-Man came out today to fix what turned out to be a clogged drain. I've had plumbers out with cameras, rooters, we've tried everything. Rooter-Man took care of it. Curtis was personable, knowledgeable, professional. He was efficient, and cleaned up the mess!
He also gave me a quote on a couple of other repairs while he was here. I highly recommend Rooter-Man if you need it done right!
Jessica S.
01/10/2021 12:00:00 SA
Curtis to the rescue! Curtis is super knowledgeable, fast, professional and courteous. Thank you for helping us in replacing our water heater on this cold and snowy Texas day!
Eddie at Rooter-Man saved the day! A neighbor alerted me to a sewage leak on the side of our property. The first plumber came out and quoted me $600 just to get started running a line, he warned me it may be $5,000 at the end of the day (if they have to dig out and replace the whole sewer line.)
Wanting a second opinion we had rooter-men out. These guys immediately tried to clear the line, looked under the house to make sure there wasn't water there too. They worked at it for a while, with none of the doom forecast the other plumber had, and then Eddie came by and cleared the line after hours. I'm so impressed with the whole team and their dedication to doing the job despite all its obvious difficulties, not to mention Eddie coming by late afternoon just to make sure we are not worried about flushing toilets tonight!!
I was impressed with the service. They were able to help me out on a Sunday and were polite, diligent, and knowledgeable. I would use their services again.
Eddie provided a straight forward, easy to understand estimate and expert recommendations on replacing a water heater. He and Warren went above and beyond the day of installation, even completing extra work in an efficient and neat manner. This team is knowledgeable, professional and reliable. Do yourself a favor and call Eddie for all your plumbing needs!
Eddie with Rooter man plumbing was knowledgeable and super helpful! He came on time and quickly made repairs. Highly recommend!
I had Eddie out to my house today to fix my garbage disposal which had completely stopped working. He did a great job! Scheduling with this company was super easy, and I would definitely go back to them for my future plumbing needs. I was able to get an appointment within a few days of my initial request without issue. Eddie was very professional and knowledgeable.
Curtis was super helpful and made sure we were able to use our utilities before he left. He wore his mask the whole time which was greatly appreciated.
I've found a plumbing company that I can trust, who does great work and who doesn't try to rip you off. I've used them twice and couldn't be more impressed with both technicians (Jason and David). Thank you, Rooter-Man!
Plumbers did a great job. Came out same day for a break in main water line to the house. Eddie and Alan were polite and efficient. The whole job took less than 1.5 hours.
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I question the cost. They charged what is standard in the Austin area for a main water line break, $585. That's a little less than $400/hr in this case. There are other costs, I know. The company van, time to and from, office, insurance. If the break were in the sprinkler system the charge would have been significantly less BUT the fix would have been almost identical, just 12 closer to the surface. I think I'll fix it myself the next time it breaks. Figure it will take me 4 hours. I'm 57, 120lbs and female.
I will call Rooter-Man again, they were great. But not for a main line break because all the companies charge double what is fair for the repair.
Just wanted to give a shout out to Curtis for taking care of our leaking kitchen faucet. We had a major leak going on and he was there earlier than expected and took care of it quickly. We got notifications letting us know exactly when he'd be there. Great service and very professional. Thank you!
Tiffany W.
12/07/2020 12:00:00 SA
Alan handled our washer/dryer de-install and re-install after our move across town. He was on-time, friendly, and professional. Very smooth process. I would happily use them again.
I am a real big fan of the Rooter-Man! We've used these folks for repairs on our very old house for the last five years, and they are always game to deal with whatever surprises it throws at them (scary crawlspace, old pipes, etc). They are not especially cheap but the customer service is excellent. They are always on time and knowledgeable.
Cindy Y.
12/10/2018 12:00:00 SA
My experience today was top notch!
Eddie came and snaked my clogged kitchen sink very patiently.After several attempts with the snake, it wasn't budging and started looking hopeless.
Then Eddie said he could try a high pressure water blow-out, but it doesn't always work.
But it did!!
I was beyond thrilled.On top of all this , he cleaned up and swept the floor!
Thanks Rooter-Man and thanks Eddie for going at it, until it was a success!
Rooter Man Plumbing absolutely exceeded our expectations. We had a plumbing emergency which they responded to very quickly. David, Eddie, and Dean were polite, professional, and knowledgeable about how to facilitate the needed repair. They completed their work in a timely manner and cleaned up afterward.
We would definitely recommend Rooter-Man Plumbing.
Chris G.
06/01/2019 12:00:00 SA
Had a booking issue but they called and made it right. Very friendly plumber that came out. Highly recommend and will definitely use them for any future issues.
Curtis came out last week for our water heater. Realized the problem and all the code violations instantly. Got a new one installed the same day. Was very knowledgeable and professional. Would highly recommend
Curtis at Rooter Man Plumbing to the rescue! A Rooterific experience: Professional, knowledgeable, courteous and fair. He took all the COVID precautions and pride in his work. Curtis got the job done.
Everett T.
10/12/2016 12:00:00 SA
As good as everyone says it is. Byron was prompt, pristine and professional. Our septic service was quick, taking just over an hour. Byron explained all the paperwork thoroughly, gave me a few helpful tips, and even closed the side gate afterwards! Really impressed and highly recommended.
Shah T.
06/06/2019 12:00:00 SA
Came home from vacation to find out we got a water leak in the front yard! After doing some research, called these guys. Eddy came out not too long after to look at the problem. After digging up the ground he provided update- line was cracked under the sidewalk and called for back up. It didn't look too good. David came out and they dug more, ran new line and finally fixed the leak! They were great- kept us informed and more so professional and knowledgeable.
We had such a good experience with Rooter-Man coming to fix a leak in our guest bath. It was easy to book an appointment and Curtis was great! He was on time and he diagnosed the problem, provided us with options, and fixed it all in one afternoon. He was conscious of social distancing and wore a mask the whole time. Will definitely be using this company in the future!
Cameron C.
11/02/2020 12:00:00 SA
Eddie was awesome! Great customer service and helped us out with a clogged line after hours! He was friendly, knowledgeable and fixed the issue! Thank you Eddie! You're Awesome!
Called Rooter-Man with an underground water leak on my side of the City of Austin water meter. Ed came to fix my problem on the next business day. He was professional and seemed to fix the problem right. He pointed out the problem and explained how it might have happened. It was likely a problem caused by sloppy work of a previous plumber who took some short cuts. Cost was about 600 to dig it all out and fix. He also adjusted my water pressure to the house at no charge. Also gave me advice on a water heater issue of concern. I'm pretty happy and believe my problem was solved by someone who knew what he was doing. That gives me comfort. Never hire a fly-by-night plumber. It will end up costing you more than doing it right the first time. That's a life lesson. You get what you pay for in most things. I can recommend this company.
I went with Rooter-Mann based on Yelp stars and they did not disappoint! Same day appointment, confirmed by text when I hung up, and then got another text 45min out from the tech's ETA w/his photo. Eddie did a great job diagnosing the issue and making sure it wasn't our septic system before unclogging a toilet at the opposite end of the cleanout. We'll use them again!
Had another great experience with this company. Called about a toilet leak and was able to get a same day appointment (no rush charge). Eddie and Alan came out near the end of their window and had everything explained and fixed within the hour. They will be my only plumber call from now on.
Matt C.
10/08/2020 12:00:00 SA
Curtis provided excellent service. Rooter-Man sent a text with his picture to let you know who would be arriving. He showed up on time, was courteous, and quickly diagnosed a leaking hot water pipe. Each step of the way, he explained what he proposed to do and the line item cost and was very careful to minimize damage to a wall. Before he left, Curtis placed a call with a water restoration specialist and followed up the next day to see how everything went. Very happy with the professionalism and customer service.
Alex N.
07/05/2019 12:00:00 SA
I had a drain clog in my bathroom sink, unfortunately, my AC drains into this sink so it was creating more of a problem than I would have liked. I called Rooter-Man because I've used them in the past and had a good experience.
The plumber, Eddie, came by exactly when they said he would and fixed the problem quickly, he had great customer service and his work was of great quality. I'd use this company again and would definitely recommend Eddie.
Ali-Abogwa T.
07/05/2019 12:00:00 SA
I had a water valve break underneath my kitchen sink. It created a mess and on top of that the faucet was broken. Eddie came by and explained to me what the problem was, and the various options. He fixed it quickly and the quality was top notch. When he was done he even showed me how to prevent damage in the future.
I highly recommend this company and plumber!
Steven B.
05/08/2019 12:00:00 SA
Curtis really came through for me today, showing up early, digging out my drain pipe, and fixing the break, all while racing against the clock with a massive storm looming. He beat the storm and we have a working drain again! Most others would have made us wait until the rain passed before even scheduling a repair, but Curtis went above and beyond to give us amazing customer service! Highly recommend!
Jason was great. Came out and explained the option and did the work the same day. Sent 3 emails about arriving.
Came back next day to make sure everything was working and check to see if there were any problems.
Fast and friendly. Eddie did a great job and was super personable. Cost less than I'd anticipated. Great work all around... Will call again!
Curtis did a fantastic job fixing a small bathroom lavatory problem. On time, professional and friendly. Great Service; highly recommended.
Jesus S.
09/02/2020 12:00:00 SA
Tech came out the same day and diagnosed the issue right away. Left to pick up the part and came back the same day and finish the repairs. Even gave me some tips to help my grinder pump out some.
Once again Rooter-Man Plumbing has come to my rescue!
After watching our laundry drain back up, we contacted our home warranty company. They sent 2 different plumbers who proceeded to not show up on time, not communicate at all and then tell us we had a $8K-$10K job involving digging up our slab to get to the pipes.
Something didn't sit right with us and since the warranty company wasn't going to cover the work we contacted a plumber we trusted, Rooter-Man. Aaron came out and brought way more tools and tests than the other companies. He diagnosed that it wasn't a break but a major clog and all they needed to do was water jet it to clear the pipe. Less than $500 later, my pipes are cleared and everything is running correctly.
Aaron was friendly and constantly contacted us to let us know when he was going to arrive. He worked hard and I felt very comfortable with him in my home. He and his assistant quickly fixed the issue, ran our washer to make sure everything was running smoothly, told me what he did and what to expect in the future.
I will never ever use another plumber. Rooter-Man has now taken care of us in 2 different occasions where other plumbers let us down. They are reasonably priced and do the job right the first time. They also told us they would work with both our home warranty and our insurance company should the need arise. SO pleased I trusted my gut and contacted true professionals instead of taking out a loan for unneeded work.
Heather S.
04/11/2018 12:00:00 SA
We had a horrible experience with a plumber here named Curtis! I don't like posting negative reviews but this incident was shocking, very upsetting and too much drama!
We contacted Rooter-Man based on the great reviews. What a mistake! We are still in shock at what he did in front of us & how he behaved. Plus he increased the price by $300 after the initial price quote was established! I'm still very upset over what happened in our bathroom & what this plumber said & what he did in front of us. He was so unprofessional & extremely rude! It was absolutely horrible!! Curtis hooked up our new bathtub & fixtures. After he was done we were shocked it was installed crooked! It wasn't straight & we asked him to please straighten it. Well he went ballistic! You won't believe what he did. He got into our bathtub with his dirty boots on & he started shaking it back & forth while saying, This bathtub is a piece of junk it's just a piece of crap! He kept saying it over & over! I thought he was going to hurt us he was so angry & upset! I was scared & I almost called the police! We were in absolute shock & couldn't believe it! And our bathtub is still crooked! This plumber needs to get help fast! We are still very upset with the whole matter. He should not be working with the public! We couldn't wait for him to get out of our house! If the owner is not happy with this review, tough beans! We are traumatized by what happened & have to live with this horrible memory forever. Your employee needs serious help!
I had to call Rooter-Man due to my toilet not flushing properly -- come to find out, my kid flushed TWO small toys down the toilet and they had become lodged in the trap. Eddie and Alan showed up to my house on-time and quickly diagnosed and fixed the issue! They were very professional and all around good guys. I will definitely call Rooter-Man in the future for all my plumbing needs!
Curtis and Alan just left my house after providing impeccable service and workmanship on the main drain from my house. Scheduling was highly responsive. Curtis explained everything each step of the way and gave me all my options. Both gentlemen were extremely kind and polite and never cussed, even when they might have wanted to. We had two other plumbers make a mess of our drain in the past year, but I finally feel like I'm in good hands with Rooterman! Will definitely call them again in the future.
Eddie was fantastic, provided very thorough service in a professional manner, arrived on time, educated me on the plumbing issue in the bathroom, and on possible future issues that could surface.
Marc B.
05/10/2019 12:00:00 SA
Friendly, efficient, and honest...and on time. Expectations were set and met. Curtis did a great job on numerous little projects. Pricing is flat rate...a plus.
Had Rooterman come out to install tankless water heater and new pipes. Eddie was very hepful in explaining options on his first visit and was dilligent in his work throughout the remainder of the process. Will definitely be calling these guys for plumbing needs in the future.
Eddie at Rooter-Man came through for me. I have a 50 year old house and there was so much grease in the sewer pipes the drains we're backed up in three locations. They are super friendly and went above and beyond to get the house draining again. I can't thank him enough. They also had great communication and very timely.
Drew, the guy who came to replace the toilet did a great job. He called ahead and gave me all the details. I ended up changing my mind on what brand toilet to install and bought my own. He gladly installed it and they had pre established price for customer supplied toilet and had told me that before and installed with necessarynprts and charged exactly what they told me. No surprise. Job well done. I will call them again.
Curtis replaced the Pressure Reducer Valve, replaced the kitchen faucet with one we had bought, and replaced the cartridge in the master shower, pleasantly handling the hurdles that pop up along the way. Great job!
The shutoff valve for my bath tub got stuck open last Sunday. I had some trouble finding a plumber to come out and help on short notice until I was connected with Eddie from Rooter-Man. Eddie arrived at my house within 2 hours and had the problem solved shortly after arriving. I was very pleased to see the measures taken to keep Eddie and my family safe from COVID-19. The final price was quite reasonable. I'm very satisfied and would definitely recommend Eddie! (Not sure why this review says I live in San Francisco. This was for Austin residents)
Christine P.
06/11/2020 12:00:00 SA
I had a terrific experience with Curtis at Rooter Man today. He quickly determined the problem wasn't even our plumbing but the a/c! However during his inspection he determined that a recently installed tankless hot water heater was done poorly and was a ticking time bomb. In a short amount of time he replaced two parts on the unit with brass fittings, potentially saving us a flooded house one day! Curtis was friendly and was properly outfitted for these times in quarantine. I'm even having him back next week to install a new kitchen faucet!
Woke up to water flowing out of my ceiling. Called 3 places who's said they would come out the next evening! One call to rooter man and Eddie was at my house by 2pm installing a new water heater in 125 degree attic. Love this company!!!
I call them for every issue (which is a lot due to our 90s home). They are always out the same day, even when not an emergency. Never had any issues. Very friendly. I actually wish I had found them earlier for one particular issue with our sump pump, but lesson learned. These guys are the best.
Bryan M.
08/01/2019 12:00:00 SA
Big thank you to Eddie. We feared the worst when we woke up to a geyser shooting up in the the middle of our yard. Eddie came out, was super nice and walked me through everything he was doing and what the costs were going to be. Very honest and straight forward, can't thank him enough. Rooter Man is my go to now for plumbing all because of Eddie.
I rarely write reviews but this service is definitely worth sharing about. I called Rooter-Man on a Friday afternoon with an emergency plumbing issue. David had a plumber to my house within an hour! I couldn't believe it. The plumber, Curtis, who showed up was professional, diagnosed the problems quickly and got straight to work on the repairs. The service was prompt, very fairly priced and Curtis even called several hours after leaving to make sure everything was still going ok! I definitely recommend Rooter-Man!
Eddie has done 2 excellent jobs: one finding a rag in the main line, and the other replacing a toilet. Polite, efficient, effective.
Talented service technicians are hard to find and when you do find a GREAT one you stick with them. I'm speaking of Pierre Dupreez of course and I'll follow him the ends of the earth if I have to. Speaking of ends of the earth Pierre has help plumbing licenses on several continents so he has experience dealing with all kinds of plumbing problems.
What I like about Pierre is that he instills trust and integrity with any project he's working on. I know this because he recently helped us with a leak in our slab. He is a solution finder and was able to take the new pipe up the wall, thru the attic and down to the fixture to the farthest point in our house.
Call and ask for Pierre and PLEASE make fun of his accent!
Matt R.
09/02/2019 12:00:00 SA
Eddie and Warren did really good work at my house to fix a problem with the kitchen sink. It took some time-consuming line flushing, but they didn't give up and kept going so that we could back to our kitchen work. They taught me something I could do to help maintain the line and prevent future blockages. They also took the time to give me an estimate for work that might be covered under my home warranty (i.e., that they might not get the business for). Thanks Rooter-Man!
Manda R.
05/03/2018 12:00:00 SA
Curtis at Rooter-Man took care of a plumbing problem in my 60 year-old house last month. He showed me what parts needed repair and/or replacement, then explained how he would make the repair. He then looked up the job cost, explained that the cost was by the job, not the hour. Supplies were procured, repairs were made and he cleaned up after himself. We will use Rooter-Man for any plumbing needs that come up in the future. Thank you Curtis!
Rooter-Man's pricing was totally reasonable and they were happy to give me an exact quote for my particular plumbing issue before the appointment. Curtis came out and performed the fix, and was able to help us out with an additional small plumbing job that we've been putting off. He was courteous, professional, and a really nice guy, and didn't complain at all despite having to work in the rain today. I'm really happy with the service.
Eddie showed up on time, was extremely professional, quickly solved the problem and then even fixed another major issue that day that wasn't part of the original call. I have found my plumbing go-to company!
Another excellent service from Rooter-Man. There's always some new problem with my old plumbing and they fix it right. Curtis K. came and replaced my bathroom valve and fixtures and did a stellar job! Thank you Curtis!
Michelle C.
09/03/2019 12:00:00 SA
Arrived quickly and on the same day for the estimate, but was priced higher than I personally expected, so didn't continue with their services.
Michele C.
10/09/2018 12:00:00 SA
Thank you Curtis for coming to our rescue once again! We called with a clogged line on two occasions and Curtis was there within 24 hours! He is very professional and knowledgeable and spends the extra time explaining the problem and all options of how to resolve it. We also had Curtis install our plumbing for our kitchen and bathroom remodel and were extremely happy with the outcome. Curtis is our Rooter-Man!
Eddie did a great job with my shower drain, arrived on time, had it done in minutes. Very professional.
Briefly, they came on Sunday hours after I made a call and fixed the plugged line. Great job guys.
Stuart B.
06/07/2018 12:00:00 SA
Curtis showed up on time with phone notice ahead of time. His knowledge of plumbing was astounding. Our (new to us) old home came with no guidebook. The sewer pipes looked good. But if there was a problem, I know Curtis, and the other Rooter-People, would fix it to the best standards.
Curtis was great! Arrived on time, was friendly, listened to my issues, and made solid recommendations based on his findings. Everything was fixed in a timely manner, even when he had to pick up parts. And he cleaned up, so it doesn't even look like major work was done. Will call again if there's more issues.
Had a leaking water heater that required replacement. Communication was excellent from the initial phone call and through the entire process. When the tech Eddie arrived, he quickly diagnosed the problem, provided a quote and began the work. Great (same day) service at a great price! I highly recommend.
It's been 2 months since the initial install of my water heater, so I feel an update on my earlier review is due. First, the water heater that was installed has functioned well, and I've seen a slight drop in my gas bill, for which I'm grateful. However, I've also spoken with several people who've had tankless water heaters installed, like I originally wanted, and they were astounded at how complex Rooter-Man would have made that installation. The individuals I spoke with had theirs quickly, easily and efficiently installed onto existing gas lines, and have loved the products' performance and their lowered gas bills.
Second, I think it's fair to mention that after having my water heater and HVAC system replaced within 2 weeks of each other I discovered mold in a small closet immediately below these two units. I contacted both service companies, and both stated the other company had lost water in my attic while replacing their respective units, and neither agreed to assume responsibility for the problem.
I was fortunate the damage was contained to a 3' x 4' closet, and that the majority of the items in the closet were stored in boxes and/or plastic, so little was lost. I'm grateful for that.
I should also mentioned that while inspecting the attic to discover the water damage with one of the companies, I found a few garbage bags worth of debris from the jobs left behind by the service technicians. I can't begin to say how angry I was that their service technicians had used my attic as a garbage dumping ground. Unfortunately, I have a bad knee and injured it while stooping under duct work and balanced on beams to gather all the garbage. I mention this because this injury prevented me from doing the mold remediation myself, and I had to pay a young man $100 to clean my 3 ' x 4' closet. I'm still under a doctor's care to restore my knee to normal functioning, and I've had to lose time from work to address this injury. Needless to say, I'm not happy about this either.
I give them 3 stars, because Emilio was courteous and professional, and the water heater they installed works well.
Their services are overpriced. The dispatch fee was $79 just to look around and get us a quote. They did not used any tools at all and did nothing more than look around the drain. The actual work was estimated at 16K; fortunately we got other quotes and did the installation with another company for almost a third of their estimate.
I would give six stars if I could! I had a water main break in my yard. I called a rival company who gave me a window of four hours. The guy got here, took a look at the problem and quoted me $850. I told them to take a hike.
Then I asked around and someone recommended David Coucke with Rooter-man. He came over, grabbed the shovel and started poking around and said it would be easy and inexpensive. An hour later he was done and charged me $230 which is not exactly cheap but considering the other guys tried to jack up the price three times higher I am very happy. I know who to call next time!
Had a stopped up toilet emergency right before the holidays. The person who took the call was super nice, told me how much to expect and the window of time to expect the plumber, which was two hours. Curtis showed up on the early side and promptly took care of the problem. Would definitely use this company again.
We were preparing our house for sale when we discovered a water leak above the kitchen ceiling, coming from the Master Bath upstairs. Curtis and Alan came to discover the source of the leak, gave us a couple of options to repair the shower drain ( the source of the leak.) They recommended one of the options as being the best repair and that would last the longest.
Both men were friendly and professional, and completed the work more quickly than we expected. They also made a point of cleaning up the dust from the ceiling's drywall residue, and gave us a referral for a drywall specialist to patch the hole. I would recommend Curtis, Alan and Rooter-Man to anyone who needs professional plumbing that is both affordable and done well.
Thank you.
Tom Y
South Austin
Good service and prompt. Aaron came out to do a complicated sink and disposal install. I appreciated his efforts to attempt a less costly alternative to save me the cost of a more costly job. Actually saw him try to make it work before having to go the more costly out. Got the work done and made it fit as it should. He even brought some plumbing fixtures up to code that were not as they should be. Not sure how the builder got away with their work, but my plumbing was not up to code.
Good to work with them and this job helped me find a go to place for plumbing work in the future.
Eddy & Allen were great! They unclogged a stopped up kitchen sink drain that I was unable to fix myself. They were very professional and took the time to make sure they got it right. They even checked the water pressure at the house as a courtesy. Will definitely call again if I need help in the future.
Rich M.
10/03/2015 12:00:00 SA
Pierre was awesome! Thanks so much for the quick check of my refrigerator feeder line and for taking care of my simple fix at no charge. Blessings sir,
Rich
Eddie provided excellent service this morning. Next time I need a plumber, I'll remember Eddie's professionalism and competence, and seek him out. Thanks again!
Jacob G.
12/07/2019 12:00:00 SA
Eddy from Rooter-Man came out to fix an exterior leak by my water meter. Eddy was awesome. He was here within an hour after calling on a Saturday morning with no notice, diagnosed the leak quickly, fixed it and was out of here within 2.5 hours. Would definitely use Rooter-man again for any future needs!!
Flynn K.
12/04/2018 12:00:00 SA
Curtis and Dru did a fantastic job helping me with the roots in my shower pipe.
Curtis had to snake down 17 feet to rip out a good amount of roots to get my shower draining again.
He did an excellent job, was very thorough and answered all of my questions.
Had an issue with bathroom sink faucet loosing pressure. Ended up being galvanized line fitted to brass/copper, causing electrolysis. Curtis from Rooter-Man came by and was awesome. Prompt, courteous, and knowledgeable. Was able to fix the issue quickly and at a fair price. Will be calling Rooter-man again when I need it.
After leaving messages for a few other plumbers, we called Rooter-Man and they answered our call right away. Curtis showed up on time, quickly located the leak in our wall, and replaced our damaged pipe all on his first trip out. Highly recommend Rooter-Man and will be calling them again!
Curtis was awesome! He came out right away on a Saturday morning when our toilets all clogged and sewage was coming out of our bathtub drains. He fixed everything efficiently and was such a nice guy.
Dorothy B.
02/05/2020 12:00:00 SA
Eddy with Rooterman was efficient, polite, smart, and gave us great advice for what we need to do going forward as well! Well worth the price. They came out today because it was an emergency!
Was expecting to schedule for my slow drain later in the week, but when I called was told that someone would be out within an hour on Monday morning! Curtis was prompt, courteous, professional and cleared my drain. Gave options and recommendations for keeping it clear running. Happy with the service and would certainly refer others to Rooter-Man Austin!
We just had a new kitchen sink installed at the same time as having new countertops. We thought we just needed the waste disposal reattaching but when Eddie came it was apparent that the sink wasn't even attached and the new faucet was loose. So a small job turned into a larger one but Eddie just rolled with it and was informative and professional and great to be around. He even offered to take away a lot of the packaging and various other bits and pieces left from the original install. I am so happy we went with Rooterman and had the good fortune to work with Eddie.
All businesses, regardless of their area of expertise, should aspire to match the impeccable professionalism, staff expertise, and reasonable rates provided by this company. Thank you Chrissy for your courtesy and professionalism in setting up my appointment, and thank you Curtis and Warren for your incredibly extensive knowledge and for fixing a nightmare plumbing issue in my home! You are all amazing, and I'll most definitely call on you if/when the need arises, and I highly recommend you. Thank you again!
Pamela F.
10/09/2017 12:00:00 SA
Hey, what can I say Curtis came out and really knows his stuff. He came out to see that my salon needed the correct flow I have 3 sinks that I'll tell you what's wrong the people who did it was busted that put it in (confidence plumbing**) but needless to say I'm repaying for a service I thought was good. I thought Confidence plumbing gave me a good service but I'm bring told and shown all of the botchy eorkmanship.!!! But thanks to Curtis I am able to have my sink properly working. Maan I feel so bad he opened a whole can of worms to get me going not to mention they had another customer dedicated to a time in which I'm making them run over. Curtis stayed until the job was done. No matter what he fixed the work from the other company has cost me. Please note that if they are running late to your appointment, they will take the time to service you without a raincheck once they are started. They also did my water heater too two years ago, no complaint. This is an old build in Pflugerville and the pipes n everything needed updates. Christi is good customer service on the phone she can make it happen and get them out to you just be a little lenient on the time because of snaffud they may get on another job....trust me it's thier intent to get to you in a timely manner they just don't believe in rush jobs, half doing things for a $ they make sure it's a job well done. Curtis tells me they have a good thing going they are like family they've been working together for years...they have the glue it takes to keep good business...do I'm staying stuck like their plumbers glue on my pipes and work on my water heater. He even hung my salon sinks with my service which he didn't have to do. Best Journey man every boy did he have a journey of a life time give this Guy Curtis 6 stars he's very innovative and patient. And cares about your needs and doing it right.
Sincerely Restorationhairsalonands…
Our bathtub faucet failed and we could not turn water off at tub. We did shut the water off at main near street so we were without water. Roto-Rooter sent a plumber same day and had it fixed in no time. The faucet needed a valve replacement. We were very grateful. Amazing service
In early February 2019, we called on Rooter-Man to service a water heater that was in need of de-scaling, which went perfectly fine. About two weeks later, early on a Sunday morning of course, we had an unrelated emergency when we discovered an underground pipe on our property burst and started spewing huge amounts of water downstream toward our neighbors. We couldn't turn off the water, and initially, we couldn't reach any plumbers. I called Rooter-Man first and left a message, but then called a few more because of the rather desperate circumstances. Rooter-Man called me back within about 10 minutes of my first message, and was the only one of the plumbers I called that was able and willing to help on a Sunday morning, so my gratitude is endless. They tried to help us shut off the water with over-the-phone instructions and got us help within about an hour. Deep, deep appreciation for this immediate help!
Rooter Man came to my house quickly and found a solution to my unique problem, and made the repair for a reasonable price.
I have 3/8 Pex plastic Manabloc pipes in my house and one plumber quoted prices around 1k to fix it and wanted to cut holes in walls.
Rooter Man did the work for far less and didn't cut holes.
Aaron M.
10/12/2017 12:00:00 SA
Curtis came out on the day I called with a faulty water heater. He replaced it with speed and care. The price was fantastic, especially for same day service! Great work! Thank you guys.
Seriously, these folks and Kyle SPECIFICALLY are awesome!
highly recommend.
We had another company come out and bid a job to replace Pex Pipe bathtub filler... bid comes back with replace pex pipe 1 to 5 ft, $732!!! and they wanted to be paid in advance of work.
called Rooter-Man and asked if that seemed high... Kyle reviewed bid, said that the bid was terrible and he could do it for much less.... he came out next day, replaced the line and we were back in business - $300.00 flat. and he replaced the faucet as well.
awesome sauce!
Really pleased with all aspects of the experience, from the option to come on a weekend to my serviceman Eddie's great job both doing the heavy work & answering my uninformed questions about what I could do myself. Will call them next time we have a problem (though with eddie's advice that hopefully won't be for a while)
So I work out of town for two weeks at a time and I was gearing up for my next hitch when I received a rather exorbitant gas bill. We had previously called Ferrell Gas to come out and investigate for a leak due to the smell of natural gas permeating our back patio area. They came out and tested for leaks to no avail, not once but twice in a one month span. They informed me that my leak may possibly be within the walls of the home and that it was not their territory. Their suggestion was to contact a plumber to come out and conduct yet another leak test.
Thus came my main man Curtis. I contacted Rooterman and they sent out Curtis the next day. Curtis was kind and informative. I am an engineer by profession so I was very curious as to how we were going to detect a leak. Curtis allowed me to join him throughout the process and taught me about the natural gas distribution system in my home. We isolated several valves and finally found that the valve at the service loop leading to the stove had a small leak. Ferrell gas had missed this twice. On top of that the stove that we had was also leaking on the rear burner. While the system was pressured with air we found that the burner would actually ignite when a flame was presented due to residual gas being pushed out by the air.
Once we found the leak Curtis had another appointment he had to make so he went to fulfill his obligation and returned at a later time to complete the work on the leaking gas line. Once the line was repaired I ordered a replacement stove but the smell of gas still lingered outside. I turned on the furnace investigate and Curtis showed me how there was black ash on the burner area and also that there was too much smoke being released from the flue on the roof. He recommended I contact the company that had just recently installed the unit as it may have been set up for natural gas rather than propane. The difference in orifice size could cause the fuel source to burn inefficiently. This actually posed a danger to my family and I.
I contacted the company and had them send out a tech thanks to a helpful tip from Curtis. When the tech arrived and opened up the unit he said he had never seen anything like that in all his years of working in the industry. He condemned the unit and called his supervisor. The company did what was necessary and replaced the unit rather than just washing the damaged coils.
Once I received my stove I even had Curtis come back and perform the conversion from natural gas to propane with the kit provided by the Home Depot. I was not at home for this, but from my wife's testimony, Curtis once again did an amazing job.
Rooterman, I have worked in customer service for many years prior to my current career and I have never come across a gentleman like Curtis. Because of this man you have earned yourself another customer as long as we are in Austin. Give that man, Curtis, a raise!
BTW this review is long overdue and I apologize for that. This work was done back at the beginning of the year. The recognition is well deserved as there was a lot learned through this experience thanks to someone who was willing to explain and teach. I appreciate you Curtis!
Merriman S.
08/09/2018 12:00:00 SA
Had an issue with the sewer line. Called Rooter-Man and booked an appointment for following morning. An hour later they called and said they could come same day. (Yay!) Eddie and Drew showed up, quickly and efficiently diagnosed the problem, and fixed it quickly and professionally. It was a bit expensive but given the rapid response this company made and the quick work these two fellows did, it was worth every penny. Go Rooter-Man! Go Eddie and Drew!
Abby F.
04/11/2015 12:00:00 SA
My husband and I were doing landscaping work last Saturday when we hit and ruptured the main water line to our house. It was 4pm and our yard was flooding! We called several plumbers who either didn't answer their phone or wanted us to wait until Monday. We have a baby at home and going the weekend without water wasn't an option.
When I called Rooter Man they picked up on the first ring, the dispatcher took all my info and said she'd call me back. She called back within 5 minutes and said Aaron would be on his way within an hour. Aaron was here within 30 minutes!
Aaron was professional, friendly, and worked tirelessly to fix our pipe before nightfall. I cannot say enough good things about Aaron and my entire experience with Rooter Man. They will definitely be our first call the next time we have plumbing issues.
Just had a great experience with this company. I called them on Friday for an all day job and they were able to arrive on Tuesday and take care of everything very nicely. Our plumber was Curtis and he was very accommodating and helpful in clarifying everything. I would definitely use this company again.
Extremely pleased! Curtis was friendly, knowledgeable, and efficient. Had a mystery leak somewhere underground in the main line to the house. He found it quickly, told me what my options were, and what surprises might still be lurking if it wasn't what he expected. Repair was completed much quicker than expected even though it was deeper than anticipated. Curtis also took the time to explain how to work with the City to get the water bill adjusted. HP (the scheduler) was easy to work with and explained how billing would be handled. Rooter-man made a bad situation a lot less painful.
Mohammad D.
08/03/2017 12:00:00 SA
I had a water leak in my front lawn. The leak was close to a tree and 2 feet deep. Eddie and Kyle dug through 2 feet of dirt and tree roots and fixed the leak. It was a lot of hard work but they persevered. I highly recommend them for all your plumbing needs.
Curtis was able to diagnosis and FIX a problem with my water heater OVER THE PHONE! Incredibly nice and knowledgeable!! Will definitely refer everyone I know to this company!
Overall great experience! My fiance and I recently bought a house and it was noted on the inspection the water heater was not properly installed. We chose Rooter Man Plumbing to help us with this based on excellent reviews online. The technician who helped us (Curtis) was very professional, knowledgeable and did a fantastic job. He was diligent about wearing his mask and social distancing, which I really appreciated during this pandemic. He took the time to show me the issues which needed addressed and informed me about why these changes were important. He had all the equipment to complete the work and showed me the costs of each component so I understood my bill. At the end he walked me through the changes he had made and it was easy to appreciate the improvements. He made sure everything was connected properly and safely, which gave me peace of mind. I would highly recommend Curtis and Rooter Man Plumbing!
We were dealing with an emergency sewer issue with our grinder pump. Eddie came out first thing the next morning and immediately figured out that our starter capacitor was not working well. This was the third time I had a plumber out in 5 months and the last 2 times a different outfit just unjammed the pump but missed the real issue, yet charged us huge dollars to get it working (30 mins was all they stayed for $800). I about was leave for an out of the country trip and a proper fix was critical for my wife. The bill was about half of what I had paid before, and that included the new part and a proper fix!
Thanks to them for the great job!
Oddett W.
11/06/2019 12:00:00 SA
David and Daniella came to take a look at a slow drain in kitchen and bathroom. Rooter-Man scheduling was easy and fast! Very happy with the overall experience with them! Very easy to work with
Called with an issue and they came out to fix our problem the same morning. Curtis was professional and did a great job. I never felt rushed, and he even cleaned up afterwards. Will definitely use them again.
Eugene M.
08/06/2019 12:00:00 SA
I had a leak somewhere under my kitchen sink, so I called Rooter Man, and they were able to get someone to me in a timely manner at a time convenient for me. Curtis was out here a little earlier than scheduled, which was already impressive considering that a lot of places that give you a time slot seem to always run late. He diagnosed the problem with my garbage disposal quickly and had a new one up and running in 30 minutes. I hope I don't have any additional plumbing issues, but if I do, they'll be the ones I call first.
JP C.
02/07/2019 12:00:00 SA
I had a suspected main line water leak after I noticed a large increase in my water usage. I called Rooter-Man Austin at 8am and they said they could have someone there at the noon-2pm slot that day. 15 mins prior they called to say they were en-route and at around noon, Eddie and Blake arrived. After explaining the problem they quickly ruled out any potential leaks inside the home, such as the water heater etc. Since nothing was visible outside they started probing the ground with shovels and quickly found the location of the leak. They gave me a reasonable estimate and said they could fix it there and then. They had to dig down over 2 feet to find the problem which was actually an incorrectly done repair by someone previously. They promptly fixed the leak and filled in the hole. All this was done within 2 hours. These guys don't mess around, are hard working and friendly too! Recommended.
We had a horrible clog in our 70 year old sink. We had already one plumber turn the job down. Curtis showed up on time, friendly and solved the problem within an hour. Thanks Rooter-Man!!!
Curtis inspected the plumbing on me for a new home and did a fantastic job! He was thorough, thoughtful, and gave me a great run down of everything I needed to know. When I ever have plumbing issues again, I'll be calling Rooter-Man and asking for Curtis!
I had a clogged kitchen drain that I couldn't get with a 25' auger. They came out same day, unclogged the drain, and rebuild my trap and dishwasher connection. Jason was my plumber. He was polite and professional. I will call them again if the need arises. Thanks y'all!
Kathryn B.
07/01/2016 12:00:00 SA
So Kyle came out and installed our water heater, wow I can't believe it's been 6 month already! He was very professional and certainly made me glad that my water heater is in a closet in my garage.
People that have the water heater in the attic sure can end up with some big problems or end up having to get a tank less water heater which can be so much more expensive. It actually makes me happy to have a house built in the late 80's, when lots were still big enough in Round Rock.
Anyway, I digress. The job was done in a very professional manner and I finally have a water heater up to code, don't have to worry about flooding into my family room anymore. The water is so hot, which is so good, especially for the dishes.
Fast, professional service at a fair price is what I experienced
We had 2 blockades on opposite ends of the castle; The Cook's Disposer and the Master Rain Maker. Eddie and Dean came swiftly to the rescue. They executed the Divide and Conquer strategy and vanquished those Disruptive Clogs with valor, speed and a reasonable purse. Huzzah!
We just moved into a house with a 10 month old baby and the water heater was acting up. We called RooterMan and they can out the same day at no extra charge. They also called to confirm the appointment and call before they headed over (LOVE the notice!) and were very pleasant to deal with the whole time.
My husband was at work and during the service call, our old water heater spewed some water in the garage and Aaron, the tech, immediately shut it off, vacuumed up the water and found some fans in our garage (amongst the boxes) and set up a drying system to make sure there would be no water damage.
He gave us tips on how to maintain the old unit to get the most out of it and let me know about upcoming regulation changes that will effect the cost of replacement in the future. He was very knowledgeable and showed us how to save money.
THAT'S AWESOME. :)
Leslie B.
12/04/2019 12:00:00 SA
I didn't actually use Rooter-Man's services after all, but wanted to compliment Curtis. We needed a plumber to come out immediately to fix some plumbing issues. I had calls in to a lot of different plumbers, and somehow, I got my wires crossed with who was actually coming to the house and when. As soon as the repairing plumber left, Curtis pulled up in his van ready to do the work. I explained the situation and apologized for his inconvenience. Normally, they charge a $79 dispatch fee, but Curtis understood and was very kind to waive the fee for me! Thanks, Curtis! I won't forget this.
I own a duplex up north that I try to keep in great shape throughout the year, so when my tenant lets me know something is wrong I'm quick to call up someone I can trust to get the problem solved.
I've been through plenty of plumbers in the past, with inconsistent results. I decided to give these guys a chance a few months ago and have had nothing but great experiences. They're usually very quick to respond, same-day or next day, reasonably priced, and the work is solid.
I had a tenant tell me that their kitchen disposal was leaking, so I called up Rooter man for ASAP service. From what I hear, they were at his place within 2 hours, and the disposal was replaced by the next day at a good price.
I highly recommend them, they always answer the phone (nothing more frustrating than calling someone during a leak and it going to voicemail) and they get someone out there quick, which is more than I can say for many plumbing guys here in town.
I recently moved back into my house after renting it to tenants for the past 5 years and discovered several plumbing issues that needed attention (clogged pipes, toilet not filling up, new disposal needed installation, etc). Each and every time I've called, Curtis comes to the rescue! He is great. Always calls to let you know when he is on his way, super knowledgeable, friendly and quick. I definitely recommend Rooter-Man and Curtis and will definitely call on him again for any other plumbing issues that will likely arise in my 78 year old house.
Gayathri B.
02/02/2017 12:00:00 SA
We had a leak in the water line in our backyard! Got a huge water bill and thats how we noticed. We immediately shut off the waterline and tried calling plumber after plumber to get this emergency resolved. Majority of the plumbers went to voicemail. We got one company out who gave us an exorbitant quote. I am glad we didn't go with them. We got through Rooter-man and they were able to get someone out within the hour! Their rates are very reasonable! They charge a service fee but that goes towards the total cost if they do the repair. And they don't charge by the hour - they have a price book and charge a rate for a type of issue. I liked that! It was straightforward and they were very cordial and competent. Thanks for the fast service and will definitely be recommending you to friends!!
Bernard N.
09/08/2016 12:00:00 SA
I am retracting my previous review since the owner, David, actually took the extra time to complete the job which did require additional work and even brought several other issues to my attention. I really appreciate the professionalism of this company and they definitely do stand behind their work. The response time was almost immediate and I will certainly be using them in the future. Finally a plumbing company you can trust and depend on.
Came to fix our urinal (I own a preschool) and then instead of leaving afterwards, as every other plumbing company has done in the past, he suggested a way to PREVENT if from happening again! We cannot use a screen, like most commercial places, because the children can pick it up and out. But he suggested using something that is child proof. Who knew? And then as he was leaving, he said he would do some checking for us since he figures it will be a little hard for us to locate it. You guys have my business from now on. THANK YOU!
Eddie from Rooter Man came out within 30 minutes in an emergency situation and got us up and running in no time. Super grateful for his incredible last minute service. Thanks, Eddie!
Our hot water heater stopped working one day and the timing was really terrible. I called early in the morning and spoke to a call service. The company called me back very promptly and set up an appointment that same day. Our repairman Curtis was friendly, efficient, and conscientious. He called to let me know where he was before he arrived. He immediately diagnosed and repaired the problematic part (thermocoupler in our case). He also cleaned some of the other parts to help the heater keep running as long as possible into the future. It was an old heater and he easily could have told us to replace the whole thing. He did what was best for us and our budget instead. Very happy with the service.
Today was the second time in 4 months I had to call for service. The first time was on Thanksgiving Day and Eddie came to the rescue for a clogged sewer pipe. We called and he came within a hour and took care of the issue before my company showed up for dinner. Being that it was a holiday I expected outrageous prices but it was very reasonable. Because of the good service we received we called for service again for a gas leak and Curtis came and took care of it. He was very knowledgeable and professional. Again the price was a fair price. I have spoken to both the office person and to David the service manager on the phone and both very friendly. I will not hesitate to call again.
I had a water leak issue at my house that resulted in a major water loss damage. We initially had called in a plumber who incorrectly concluded that it was a leak coming from the bathroom cabinet. We left the dry walls opened to test and confirm the theory. However, after 3 months of waiting and checking, we sealed the walls back. Unfortunately the leak showed up again and that's when we contacted David. David and Eddie showed up and worked for a few hours to isolate and identify the leak. The successfully traced it to a supply line and found a hole punctured by nail in the drywall. Apparently this leak has existed since the house was built. I was very impressed by David, Eddie and Tad's professionalism in tackling the issue. The replaced the leaking line and checked the pressure again to verify. I am thankful to them and highly recommend them. I will surely hire them again when needed.
In the meanwhile I will keep the walls open to ensure that there are no more leaks.
Thank you David, Eddie, and Tadpole.
Curtis was wonderful, came in on time, called me to tell me he was on his way, was very careful with my floors, and got it all running smoothly with a one month guarantee on the work. Great company!
Called Friday evening after spending some time putting a bandaid on a leak. Being Easter weekend was not sure what to expect for timing. Got a call back within 10min that they could dispatch someone on Saturday morning. Eddie showed up after texting his arrival time and jumped right on assessing the problem and getting it fixed. He was very personable as we talked about the problem and what he was going to replace the section of pipe with, along with some good banter about sports and being transplant here in Texas. Had a great experience with Eddie and Rooter-Man overall and would highly recommend. My kudos and appreciation for everything guys.
Not sure what all the high ratings for this place are about. We called to get an estimate on a replacement gas water heater. Were told that the estimate would cost $79 but that was deductible from the job should we follow through. An appointment was set, but no one showed nor called. Given the high ratings these guys had, We called them back the next day to see what was up. They said that they had a computer problem. We reset the date. Te guy shows up. Takes a look see at the water heater. Asks us the size we wanted. Worked some screens on his computer and gave us a number. I asked fro a print out but he said he could not do that. So, I asked him to email me the estimate. so I could see what they were including for the number and have a record of the estimate I paid for. I frankly cannot recall what he responded or whether he did respond.
We paid the bill and he emailed us a receipt for the payment BUT not a written estimate. I responded requesting the written estimate explaining what his bid included (the heater to be included and what others items) and the final price. Never heard back. I paid for an usable estimate. $79 for a number that is not documented to include items not specified in writing means nothing.
We'll never use these people again.
When we realized we had a leak on the side of the house, we reached out to a plumber we had used in the past and were told that it would take over a week for them to come out and fix it. I looked on Yelp to see if there were any nearby plumbers who might be available and found Rooter-Man. When I called them to request assistance they were very responsive to both the urgency of the situation and to my stress about the leak. I had great customer service from both the office staff and the plumber who came out to fix the situation. The plumber came out within an hour and then cheerfully spent several hours digging up our yard to fix the the broken pipe. We were only without water for a few hours. In addition to the great customer service and the timely repair, I was very pleasantly surprised at the cost of the service. I would highly recommend this company!
Eddie and Allen checked in with me and arrived early. They diagnosed the problem and repaired it. They checked in with me about another issue they noticed, but they were never pushy. They were honest, knowledgeable, and professional at all times. I will definitely call Rooter-Man when I need a plumber.
Eddie came yesterday and replaced our water heater and went above and beyond. He saved us a lot of money and did the job the correct way. I feel great knowing we got a fair price and a job done right!
Our water line broke last April, and the Rooter-man guys fixed us all up. Unfortunately for us, the coupling that fixed the problem broke. Thankfully we noticed the water pressure drop last night along with wet spots in the yard and shut off the water before our yard flooded. Called Rooter-Man back this morning, and by noon they were out to diagnose the issue. Found the break and repaired it with a different joint which should hopefully prevent this issue in the future. Throughout the process they were friendly, professional, and went above and beyond to get us fixed. And because it was under warranty, it didn't cost a dime. Sorry, any other plumbing company in Austin, but you just lost any future business I might need because these guys will be my first call for anything. I only regret that I can only give them 5 stars - they deserve at least 10.
Nice initial phone call, serviceman Ed was out within a couple of hours. Fixed my problem and cleaned up the work area. I'll use them again if necessary!
I've used this company twice and have done me well both times with fast efficient service and a friendly voice on the phone. The prices are reasonable and have done quality work. I would recommend this company to anyone. Thank you Aaron for taking care of business and getting me my new toilet
Slightly expensive, but great service and respectful plumber. Fixed our problem with a mainline clog.
Ryan C.
12/03/2018 12:00:00 SA
Curtis and Alan were awesome. I called every place looking for someone to unclog my kitchen drain the day before Thanksgiving. Curtis arrived on time, took care of the clog, and taught me a few techniques for keeping it from happening again. Curtis is a pro!
Quick response and arrival on a Saturday for a clogged toilet drain. The service was prompt, professional, and reasonable in cost. What more can I say?
Eddie got my issue squared away and was great to work with. The tree roots in my yard broke the main water line going from the meter to my house...water everywhere, fun stuff. Eddie was able to get there super quick and worked his butt off digging through the roots, around the irrigation system, cable lines, and so forth to find and fix the leak. He ended up replacing that section of line with PEX, a much better solution than traditional PVC. He also allowed me (at my request) to help with some of the digging and grunt work to keep the cost as low as possible. It still wasn't cheap but quite fair for the amount of work involved and severity of the problem. Two thumbs up.
Had a busted pipe under the foundation after the house got hit by lightning. American Leak Detection identified that it was a leaking hot water pipe but was unable to determine where it went into the foundation. After calling a couple of plumbers who weren't interested, I talked to David at Rooter-Man. He had two crews (Kyle, Eddie, Alan and Dru) at the house the next working day. They used a FLIR to find the other end of the leaking hot water pipe which was in a totally unexpected location. I am very grateful that they didn't give up when the pipe proved not to be at any of the places where a normal plumber would have put it. Thanks guys for the time, energy and (slightly crazy!) can-do attitude.
Jayma V.
07/07/2016 12:00:00 SA
Clogged up pipe past the point where we could fix it. Called a local plumber who came out, seemed confused by our plumbing, said best he could do was put some acid down it.
Called Rooterman this morning and they came this afternoon. David was awesome! Said it was just a matter of running his line down it. 30 minutes later he's cleaned the line and run the washing cycle twice to insure it's good to go.
Wonderful service, great price. Thanks!
Eddie from Rooter Man came on time on short notice and was excellent. He was extremely professional, knowledgeable and willing to share his expertise on a home improvement project I am working on. He completed the work quickly and to full satisfaction. Highly recommended
Exceptional customer service. I woke up on a Monday morning to our water heater flashing the sensor failure light. After attempting to relight the pilot (only to have it turn off, again), I knew I needed to call a pro. I spoke with Kyle. He was very informative - looked up our model number and was able to pinpoint what was wrong with our unit. He provided me with all of the options that I needed to make an informed decision. I was even able to get a same-day appointment. He came to our home and was finished in about 25 minutes. No pressure and extremely friendly and knowledgeable. I definitely recommend their services.
Randyf V.
03/11/2019 12:00:00 SA
I know nothing about plumbing and am very cautious/paranoid about being taken advantage of. My first impression of Eddie was confident and likable but I was still cautious. My caution increased when my problem became more involved. My lower shower pressure was not due a bad cartridge (the easier fix) but more likely involved a bad shower value. Adding more complication was that this couldn't be repaired from the back side due to interfering duct work. My tile had to be cut in the shower. I was warned about possible damage that might require someone skilled in tilt repair. My caution grew. Called another 4.5 star company with a quote for the same job that was $450 more. In addition I didn't have the same level of confidence in the technician.
Eddie came out the following day and did the repair. No issues with tile cut and all is well. If I have another issue again and will be calling Rooter- man and will probably ask for Eddie
I have company coming this evening and while doing the dishes and laundry I heard the toilet girgling and went in the bathroom and noticed the water was backing up into the bathtub! My house was backed up! I called Rooter-Man and within the hour two highly professional people arrived and fixed the problem for a very reasonable fee. They explained why the problem occurred and how to prevent it. Very responsive and knowledgeable and I will call Rooter-Man in the future! Plus, now I will be ready for my company this evening - phew!
pete w.
04/10/2018 12:00:00 SA
Nobody likes having to call the plumber, but I had as good an experience as can be expected. Curtis Kurka did good work.
Incredibly fast response, even after I told them that it was not an emergency. More friendly attention is not to be found
Richard Y.
04/03/2020 12:00:00 SA
The other day my toilet started to leak at the base of my master bathroom toilet. This was the last thing I needed while I was already balancing work, homeschooling, and keeping supplies stocked. I called Rooter-Man and because I was a past customer they already had all my info at the ready. I just had to tell them what my problem was and in less than an hour a technician was at my house! The technician quickly diagnosed that I had a crack at the base of my toilet and I needed it replaced. I grew worried starting to think about all the effort of researching, shopping, shipping, etc. a new toilet. After speaking with the Technician, he assured me he could get me a similar toilet and have it installed same day. Sure enough, he was true to his word and took care of everything while I was able to keep focused on my responsibilities. I am very satisfied with how everything turned out and I can't recommend this company enough for your plumbing needs.
I called Rooter Man at 8:00 a.m., and a friendly receptionist answered the phone promptly. I explained that our septic alarm went off late last night, and I needed someone to come out asap. She said she would have a technician contact me immediately. By 8:15 a.m. I had spoken with the technician who was scheduled to arrive between 9 and 11 a.m. At 9:30 a.m., the technician (his name was Curtis) arrived at my house, and even though no one was home he was able to explain clearly what the problem was and fix it in a timely manner. Curtis provided excellent service, and the receptionist was friendly and professional. From start to finish the entire process took no more than 2 hours. I would definitely use them again.
Jessica H.
08/03/2018 12:00:00 SA
Thank you to Curtis for the great job! This company is easy to work with, friendly, and does a good job.
Curtis Kurka of Rooter-Man just left my house. I would give 10 stars if that was an option. I am hosting a party at my house tonight, saw a drip behind the pedestal sink in the guest bathroom and when I tried to tighten the handle, it started REALLY coming out. Curtis was here within 30 minutes and replaced everything quickly and efficiently. He only had my water off about 20 minutes. Bonus....he cleaned off the little metal wall piece that he couldn't replace! Call them!
Ev C.
12/05/2018 12:00:00 SA
I rarely write a review but felt like Rooter-man deserves one. I had an issue with re-curring flooding in my garage from water softener pipe. Upon seeing great reviews online, I called Rooter-man and they came out the very next day and were perfectly on time. Eddie was the technician and he was very professional, friendly and experienced. Initially I was told by the builder that issue is with drainage termination point but Eddie had his doubts and guessed that the issue was with vent in the attic pitching wrong way and full. He was right! He saved me a lot of money for not having to dig out the pipes in my backyard! I ended up paying $285 for about 45 mins of work, which I thought was expensive but I am still giving 5 star because of Eddie's attitude and given that they found and fixed the issue so fast!
Greg L.
10/09/2015 12:00:00 SA
I have never trusted nor liked plumbers. Until today. Thanks to a faulty fill valve, I came into contact with Kyle of Rooter-Man Plumbing, who fixed my toilet issue while keeping me thoroughly captivated and entertained during the process. This is no small achievement, considering the fact that I am a professional author of dark comedic fiction. Kyle is a genius. I not only got my toilet fixed, but also the idea for my next novel. I almost hope some pipe explodes or another toilet goes on the fritz, just so I can have another intriguing conversation with Kyle. The best plumber I have ever known. And so much more. Thank you, Rooter-Man.
Curtis was wonderful he came on time & fixed our water heater very quickly. He was very professional & so polite will definitely use him in the future! Highly recommend
We had a leaky toilet this morning and they sent someone out within 2 hours of us calling. Curtis was great and was able to fix the issue quickly. On-time, professional, and efficient. I will definitely use them again.
John C.
11/07/2016 12:00:00 SA
Wake up this morning to no Hot Water. I found a flex line broken. I called this morning and had someone at the house before 10am. The service tech was great. He was able to fixed the line and I am back up and running again. Thank you for your service.
John
Eddie came out to clear out the kitchen drain. He was very prompt and courteous. Would call them again
I had a backed up septic tank and was worried about the cost of opening it up. Curtis came to the house within a few hours and walked me through the least invasive and most affordable diagnostics. He snaked the line and had me all fixed up in less than an hour! Thanks Curtis!
Jill M.
04/12/2018 12:00:00 SA
I just had Curtis out to replace a water heater. He was so incredibly helpful! Very knowledgeable and respectful. I highly recommend this company...same day service, great work and reasonable prices.
Same day service. In fact, called to come early. Quoted the work, but problems found but they honored the original quote. Curtis did a great job.
Judith K.
09/06/2018 12:00:00 SA
I was disappointed in this company. Telephone person very nice and helpful. Although the technician came within the promised time, he was not really friendly. He took a quick look, which is what I was expecting, and said they would be back the next day to test for the leak, which I was also expecting. What I did not expect was a call the next day saying the technician was unable to come out and nobody else was available. I had already taken the day off work. I called another company and I am now awaiting their arrival.
The person scheduling the appointment was pleasant and helpful. The plumber arrived exactly at the scheduled time, gave me a clear estimate for the work, and completed the job quickly. In addition he fixed an additional minor problem that he discovered along the way. I will use Rooter-Man again.
Gamble N.
12/07/2015 12:00:00 SA
Kyle and Byron did an awesome (and fast!) job of replacing my 20 year old water heater. They were punctual, professional, and extremely patient with all of my incessant questions! The price I was quoted was comparable to everywhere else I was asking around. I'd originally considered trying to buy a new water heater myself and just getting two dudes to hook it up for me, but I couldn't be more happy with my decision to go with these guys. Well worth the money! Plus Kyle and Byron were just cool guys to hang with for this morning's water heater adventure. Thank you!
Kate J.
03/08/2018 12:00:00 SA
Kyle was the guy who came over, and he was the perfect plumber. They scheduled me the day after I called, he arrived exactly on time, he spotted the problem, gave me a fair estimate, had the parts, did the fix, done. He even cleaned up the mess the leak made under my sink! He was nice and competent and prompt. Great service, five stars all the way.
Kyle was very honest and very thorough in explaining his recommendations. Will definitely call them again when I'm ready to do the suggested replacements. More importantly, they showed up after another company jerked me around and ultimately flaked at nearly 4 on a Friday. I was extremely impressed and highly recommend these guys.
Jason J.
06/01/2015 12:00:00 SA
Had a serious plumbing issue - called around and finally rolled the dice on these guys. What a role it was ... Emilio Hidrogo came out to service us. He was on time and very knowledgeable. I recommend him and the company. I am very impressed.
Zarna D.
09/07/2017 12:00:00 SA
We had our kitchen sink clogged. We tried everything we could but nothing worked. So we decided to call a plumber. We called RooterMan this morning, they were very prompt in scheduling an appointment. Curtis called us that he was 30 min away. He came and inspected everything and got to work. He was very professional and very helpful. He made sure everything worked perfectly before he left. Would highly recommend Curtis and RooterMan.
Emilio came to my home for a clogged drain and he was such a pleasure. He was professional, quick, and detailed. It was a great experience. He fixed the clogged sink and changed out the garbage disposal. I would most definitely recommend Rooter Man for your plumbing needs. Emilio was a pleasure to have in my home. Thanks for coming early and being SUPER PROFESSIONAL!!!!
Ben L.
08/03/2017 12:00:00 SA
I called at 3pm to schedule an appointment and Curtis was at my home less than an hour later. I needed a gas line capped off, which he did expertly. He also made sure that all of my gas appliances were working normally which was appreciated. Both Curtis and the woman I spoke to on the phone were incredibly nice. Hands down the best plumber I've worked with. Y'all are on my speed-dial now :)
Rented a new home that had a toilet issue. Realtor had to go through the owners home warranty people and I was assigned Rooterman. THANK GOODNESS! They were on time, called ahead, diagnosed the problem, notified the home warranty people and was back out the next morning to replace the entire toilet. Service was quick and most of all, super friendly. Emilio was our plumber and I would request him for all my future plumbing needs.
Thanks Emilio!
Here's the deal...I wasn't hoping to find a plumber, but I guess when you least expect it, that's when it happens and you need one. It was a Sunday, late afternoon and I had just finished putting dinner together into the crock pot (it was cold outside, but I digress) and I was in kitchen cleanup mode. I turned on my garbage disposal and instead of things getting sucked down the sink, both sides of the sink filled with murky water. Hmmm, not quite how the clean up should have gone. Given I haven't had the need for a plumber previously, I didn't have a plumber of choice to turn to, so I went no further than Yelp since my plunging efforts were not having an impact. I did a search for plumbers and narrowed it down by those open now (a trusty tip for when you need a service provider same day!). To be honest, Rooter-Man wasn't my first call, mainly because they didn't show 24 hours operation. The place I won't name had an answering service and they promised a prompt return call. After 15 minutes, and reading the Rooter-Man reviews, I thought I would call. Thankfully I did as the other place never ended up returning my call (I called them after David called that he was 5 minutes away and told them to cancel my request). The woman who answered at Rooter-Man put me on hold and came back saying David could come before 6 pm that day...I was thrilled with the 2.5 hour wait time and even more pleased when David arrived in under an hour. He was professional and efficient and readily applied the coupon I had printed from their website (another insider tip for you!). My sink is back to normal working order thanks to Rooter-Man.
I needed our ancient toilet replaced and some repairs to our kitchen sink. Emilio came out and fixed everything in an efficient manner. I couldn't be more pleased with Rooter Man. Their prices are reasonable and their work is always spot on. I would not hesitate to recommend them to friends and family.
Andrew P.
06/01/2015 12:00:00 SA
Its been a while since I last wrote a review but these guys deserve a compliment.
My brother's septic tank filled up during the May (2015) floods, making his house uninhabitable. Everyone else was booked up for days and days but Rooter-Man was available for next day service. They came out on time and got the job done. They also made a recommendation to prevent future flooding issues before leaving and were told the family had to think about it. Well, it was supposed to rain the next day so after an hour or so of discussion we called and asked if they could fit it into the schedule. They had to get back to us but were able to make it out late in the day and made the recommended changes (which also brought the tank up to code).
Everything was done well and for a reasonable price. The fact that they were able to make it out for the return trip at a time when they were already busy was much appreciated.
I had over 10 plumbers come and bid on my somewhat complicated plumbing issue. Only 4 of them followed through with an actual estimate which ranged from $800-$7000 (no kidding!)
I was trying to put a WD connection in a tight closet on the second floor of a condo. I could tell that once they say the closet most plumbers thought it just couldn't be done.
David came in and had a clear vision of how it needed to be done. He also suggested i get a flood stop device that no one else mentioned at all. they came in did the job. cleaned up after themselves, and came in at the low end on the bid ranges. ... what more can you ask for?
These guys were absolutely great. They were able to remove a plastic cap from a shaving cream canister out of my shower drain (my kid popped off the drain grate and threw it in there) when other plumbers had come out and recommended we rip up our floor (!). They were here for about 20 minutes and were able to remove the obstruction, and I got out under $200 (compared to the $5k-$10k it would've cost to tear up my shower floor). On top of that, they were able to fix the drain grate to make sure it doesn't pop off so easily in the future. These guys were awesome and I recommend them to anyone looking for a quick fix or second opinion.
Eddie came out and fixed a very tenacious kitchen drain line clog. On time, efficient and friendly. Verified all was well post clog removal via auger and jetting with camera inspection all the way to main drain line.
Kit K.
04/11/2018 12:00:00 SA
Called these guys for my commercial property, and they answered the phone, Chrissy was polite, they checked to see if they could see us the same day, and Curtis arrived at the scheduled time. He was great - found the issue quickly, was polite as well, and asked the right questions about the issue and my company, so he was familiar enough to ascertain what was going on. Would ask Curtis and Rooter-Man back again soon, and hope they work out well to become our regular commercial plumbing service. Thank you.
Rebecca K.
05/03/2017 12:00:00 SA
Your company continues to amaze me with prompt service and quality work. Kyle Spencer is a talented plumber who truly loves what he does. It shows in his attention to detail and his thorough explanation of the process. I would recommend him to any of my friends without hesitation. Keep up the great work!
Zena R.
02/09/2017 12:00:00 SA
We used Rooter-Man for septic problems and a clogged pipe and were very pleased with the service. They arrived when stated and quickly got the job done, cleaning up after as well. David Coucke is such a pleasure to work with. He came out several times and explained everything, answering all of our questions. Byron Lewis came to pump out our septic and again when we needed a new septic pump. He was very informative and personable, too.
I had a leak I wanted fixed ASAP and Eddie was at my house in under an hour. He fixed a complicated copper pluming leak within 45 minutes with rain pouring down! I would definitely call them again.
Rooter-Man is responsive, professional, helpful and reasonably priced! It just doesn't get much better than that! I needed to get an estimate for a tankless hot water system and to have a gas valve installed in my kitchen. I called this morning at 8am, and by 10 am one of their professionals was at the house taking care of business! I will call them again and will certainly, and confidently, refer them to my real estate clients.
VERY happy with David. He came out the same day and fixed my problem. Price was reasonable.
So we just moved into our new house and sure enough, my water heater decides to act up the first night we spent in the house. The grandkids of course refused to stay with Nana cause they knew they'd be stuck taking a cold shower after taking a dip in the pool. Well, to make a long story short, Rooter-Man came to the rescue. The technician quickly discovered the heating element had gone out. He had the parts on hand and was able to get us warm/hot water in a jiffy. The prices were exactly what I expected to pay, they arrived as promised, no surprises and the best part is , Nana's grand baby's are here with no worries about cold water. Thanks Rooter-Man, you saved the day!
Our water heater sprung a leak at the drain valve on Sunday afternoon. We called three other plumbers and got no results or call backs. Called Rooter Man at 8 am on MLK day. They called us back within 30 minutes and sent Eddie and Dean out that morning. They were very honest, letting me know about the repair options. They replaced the valve, but said any other leak would require them replacing our 15 year old water heater. After they left, we called them back because we suspected it was leaking from else where. They came back in within an hour and a half, replaced it and credited the first fee to the price of the new heater. Thanks to Eddie and Dean, we have hot water again. Especially today with 20 degree weather.
David M.
04/04/2017 12:00:00 SA
I'm in real estate and needed a plumber to look at a drain line for me on a property I had under contract. I called several other plumbers and they couldn't get out for several days and one guy had such an attitude on the phone I wouldn't have used him anyway. I called Rooter-Man and the lady on the phone was very professional and pleasant. She told me Kyle would be my service guy and would be at the property between 3:00 and 5:00 with a phone call to me about 45 minutes before he headed that way. He called and I met him there about 45 minutes later. He was very through, quick and professional. This is the kind of service that you don't find very often. They will definitely be my go to plumber in the future
never thought i would write a review on a plumbing service.. but i took advantage of yelp by using it these guys, and i should pass that on.
i found them on yelp with good rating. called him, a lady answered the phone, she took time to hear my problem, and give me some information and set a proper expectation. (i had a water leak and she said i may have to hire additional people to remove bathroom stuff.. this was much better than 'yah, we can do it'.. and come tell me that they can't fix it).
so i felt good that she took time to set a realistic expectation. she gave me an appointment time the next days. she calls me 10 minutes prior and tells me guys are on the way.. and two guys show up right on time.
they take a look at the situation, and found the leak, fixed the leak, and told me my next steps on what i should do to further improved the situation.
great service... i know who to go next time!
Emilio was great. Came by on a simple warranty call, and not only fixed the issue, but showed me what he did and how I could do it myself, since it had been a recurring problem. Real patient and friendly, and generous with his expertise. I've only owned a home for a few months now, but I officially have a plumber.
Chad J.
09/07/2012 12:00:00 SA
Well done! David just left our house. He came our the rescue just hours after we called him... late on Friday afternoon. He diagnosed our water leak quickly, took care of the repair and saved us from wasting a lot of money on a leak detection company. (We had an appointment to use another company that were going to have us wait 4 days for a service call). Highly recommend to anyone!
Called again 9/17/12 because of low water pressure in my shower and knocking in my pipes. David came by and cleaned out my shower head (extra deposits had accumulated in the head after the repair that was causing the problem) and it fixed the water pressure and cured the pipe knocking at the same time. NO CHARGE!
Geri C.
10/06/2014 12:00:00 SA
I had an issue with my garbage disposal and a couple of toilets and a leaky faucet. I called Rooter-Man on Sunday inquiring about repair. I have a Home Warranty policy and that company had assigned Rooter-Man in 2011. I verified that they still work with the warranty company. I requested service with the warranty company and asked them to assign Rooter-Man to handle the issues, which they did. I received the call back from Rooter-Man on Sunday set the appt for the next day 10/6. I was the first appt for the day. David C called first, showed up 15 minutes later, resolved my issues quickly. Everything was covered by the warranty company except the faucet, which David fixed and charged me a small fee. In the future, if I have any more plumbing problems, I will request Rooter-Man through my home warranty company. This is the best plumbing service company I have ever used and would recommend them to anybody in the area. I am aware they are a franchise and I only speak about Rooter-Man in Austin..
I called, spoke with a pleasant guy who managed to get me on the schedule the same day. Lots of communication, they make it easy to know what you are getting/ responsible for. The plumber arrived at the time they were supposed to, and listened to my explanation of the problem (running the washer was making the master bath toilet gurgle and the master shower drain would back up). He got right to work, after providing an initial quote. Everything was pretty much as I expected, and he even generously fixed my leaky shower head! Then came time for payment.... and to my surprise, when the plumber came back in with the final bill, he explained that the initial quote was incorrect, as it was based on the kitchen sink, which is a whole different animal. I wouldn't have known better, but he was honest, and my bill was way less than I expected to pay. I'm very grateful for the honesty and integrity! They also provided an explanation of what would need to be done next if the problem recurred. Seriously full service, knowledgeable,friendly and honest. I have already given this company's name to family and friends- really impressed!
Curtis was the plumber that worked at my house. He was on time; called 30 minutes ahead of time as well. He worked efficiently, checked his work twice and made sure the job was done.He also cleaned up after himself. Charges were reasonable, especially in light of the fact I only called the day before for service. I highly recommend Curtis and the Rooter Man services.
This morning, as we were making breakfast for 9, we noticed water pouring out of one of our kitchen drawers. To make matters worse, it's Memorial Day weekend. We called Rooter-Man based on their stellar Yelp reviews, and before the end of the day, Kyle came out, diagnosed the problem and traced it to its source, and managed to unclog a large mass in one of our downstairs pipes. We are now clog-free, happy campers, and can enjoy the rest of our holiday weekend. Thank you, Rooter-Man, and thank you, Kyle!
Bill S.
03/11/2015 12:00:00 SA
Tried for the first time. Timely and courteous but SUPER EXPENSIVE compared to other services I have used.
Ann H.
11/10/2014 12:00:00 SA
A simple job, and a quick simple process...Chris at Rooter-Man rocks! He took care of our drain issues in record time, and gave us a fair price without shooting for add-ons....and was courteous and professional from start to finish. You feel comfortable having these guys in your home.
Andrea W.
02/05/2015 12:00:00 SA
Called and made a service request and they came the same day!! Courteous, professional and quick. Recommended
Sharon Info Z.
10/11/2016 12:00:00 SA
Great service by Rooter-Man! The technician, Wyatt, was fast, professional and able to solve all 3 of my plumbing issues in a quick, efficient manner. I will definitely use them again in the future if plumbing issues arise and would highly recommend them to others.
Eric F.
03/12/2016 12:00:00 SA
Mea Culpa... I cut our main water inlet while removing a root ball from an old holly bush. 3:00 PM on a Saturday, First day of Spring Break and my regular plumber was gone on vacation. I turned to Yelp for help, and came across DAVID at Rooterman plumbing. I reached the answering service first, and I was concerned no one would call me back. However, I had a return call within 45 seconds, and David said he would be there within the hour. 40 minutes later he pulled up in his truck. We had already cleared the mud and debris from the area and the inlet pipe was exposed. The cut was very close to the house, and He had to work some tricks to get a coupling on to make the repair. He stayed at it and was able to get us all set. He was fast, efficient, and went out if his way to make me feel better about my idiotic cutting of the line. I was also thrilled with the price. No extra charge for the weekend or time of day, and there was no up selling or sneaky charges. My regular guy may never get another call again!
I called 2 other 5 star plumbers on Yelp and they did not want to come look at a possible under house leak. One of them recommended me to a 1 star plumber. I did not call them. I called Rooter-Man. David spoke with me on the phone, came out the next day, diagnosed the problem (which turned out not to be under the house), and fixed it in about 30-45 minutes AND put in a shower head for me for free. He was very pleasant to have in the house and did a superb job. I won't have to wonder who to call from now on!!!! Rooter-man is THE MAN!!!!
David F.
06/01/2015 12:00:00 SA
Best. Plumbers. Ever.
I got a huge water bill on Friday and Aaron came Saturday morning and explained that I had a bunch of smaller leaks. He fixed my running toilets right then, and said he could buy me a new faucet or install one I bought.
He came back and installed the new faucet for exactly the price that he quoted me, even though he had to redo some of the plumbing under the sink. He answered all of my questions and let me know what I could easily do myself and what I would need a professional to do for other upgrades I have in mind.
He even caught some out of code work another plumber had done (I verified and he was absolutely right) and fixed it for a very reasonable price.
I will absolutely call Rooter Man again next time I need a plumber.
Kyle from Rooter-Man came out today and fixed my bathtub leak and hot water pressure. He gave me some quick plumbing 101 tips and was very personable. I highly recommend this company for plumbing issues. I have a home warranty so I only had to pay a set fee and he did not try to sell me anything extra. Kyle also showed me how the cartridge the previous company said they replaced was used or did not get replaced at all.
Rude and unprofessional!! I have never sent anyone away before a problem was fixed, but Emilio was just so belligerent and obnoxious that I wasn't about to give him any business. He had been trying to convince me to replace my water heater for $1400 instead of just replacing the thermocouple for $150. I was already thinking he was unprofessional in his tone and attitude. I asked why the water heater price was so high when I could buy one at Sears for $400. He said, because you wouldn't be able to find a plumber that would come out for a week. I said that wasn't true and I was calling around yesterday and...that's when he cut me off and said/sneered, and how did that work out for you? huh? huh? That's when I walked back in my house and said, You can leave now thanks for coming out without looking back. I then called someone off Craigslist to replace my thermocouple for $100. I also called Rooter-Man to let them know about the awful customer service. The woman who answered apologized and said they had excellent reviews on Yelp. This made me think the reviews are fake. I was then contacted by a manager who also apologized and offered to send someone else out, but I'm done with this place
Sharon B.
03/10/2014 12:00:00 SA
This is a really great plumbing company. I should know, I am in commercial property management and I have used them all - each and every single one. This company is not only professional, but, they sincerely care. Their word is truly their bond. I have been having plumbing issues for some time at my home, had others come out and put band aides on issues that always came back. Finally, my insurance company called Rooter Man and I have had Rooter Man here the past two times for separate issues.....everything is repaired and back to normal.
My technician was Kirk and to me, he is a rock star.......always very polite, concerned and is spot on with his diagnosis. Kirk is an extraordinary young man and an exceptional plumber. I recommend Rooter Man Plumbing to everyone......and Kirk if you want the absolute BEST! Thank you Rooter Man!
Sharon Brumley
Austin, TX
Rooter-man was the only company willing/able to help me out when a leak occurred and was flooding one of my bedrooms. They were efficient and timely. I really appreciated their responsiveness. The only thing that really bothered me and was offensive was that one of the team members made a sexist comment to me before leaving. As a young professional woman who owns her home, I do not appreciate anyone telling me 'I need a man' to take care of things. I appreciated their plumbing expertise but the team could use some work on their interpersonal skills.
Excellent. They were available on short notice, came out on time, and he plumber was knowledgeable, friendly, and very helpful. The price was very reasonable ($180 for the same job that some plumbers wanted over $400 for).
I've had a lot of bad experiences with plumbers (there are a lot of bad plumbers out there apparently), but this one was excellent. The photos on their Yelp page and website look cheesy, but the company is legit.
We've had a terrible history with plumbers and dreaded having to call in a professional but these guys are worth every penny! Called them late on a Saturday and they came out to resolve our issue the same evening. They were very professional and walked us through the process from start to finish. They'll have our business when we have any further plumbing needs. We highly recommend them!
Jen S.
05/10/2016 12:00:00 SA
I have had TERRIBLE luck hiring any kind of contractor since moving to Austin. Rooter man is officially my new plumber! Kyle came and terminated a VERY old leaky spigot. He was fast, friendly and professional. They're service is affordable and I will use them again in the future!!
Excellent service. This is as good as it gets. Emilio from Rooter Man, swung by Home Depot to pick up the water heater, pan, and water expansion tank; except I told him to go to the wrong Home Depot; so he had to deal with that and then travelled to another Home Depot and get the parts; Home Depot doesn't allow you to change the pick up location. After travelling around he installed the water heater and delivered top notch professional service. The installation was reasonably priced and of high quality work.
I have had to use Rooterman on numerous occasions. I have a few rental properties and there is always some sort of plumbing issue. They respond immediately with with decent prices. I definitely recommend them
Krista G.
08/01/2014 12:00:00 SA
My bathtub was draining slow so I had them come out to take a look at it. Emilio Hidrogo came out and fixed the problem in no time! There wasn't a major issues with my bathtub just slow drainage but Emilio was super friendly, helpful and informative. It was a very seamless process that barely took any time out of my day.
Deidra C.
12/05/2012 12:00:00 SA
I've also had the unfortunate experience of having to go through Rooter-Man. I had to since they contract with American Home Shield. The Rooter-Man technician was called out to look at a leaky upstairs faucet and discovered that he didn't have the parts to fix it and left without ever coming back or ordering the parts to fix it, even though I paid the service call fee. He even had the gall to tell me that unless his company makes $140 off their visit, it's a wash for them. I even overheard him on the phone with his manager (?) or supervisor asking about fixing the leak and the manager confirmed that I would need to be charged for it (even though my warranty likely covered it). Absolute worst customer service ever, they lied about even looking at my leak . . . I would highly discourage using Rooter-Man in the future for anything.
Girl said I was on the edge of their service area and they would not drive an extra mile to my Austin address to help with my plumbing emergency. Ok, fair enough, I suppose, but then, she told me that I should buy another house, inside their acceptable service area!! Seriously?!!.wtf?
The sewer at a rental property backed up on a Friday afternoon. The first place I called told me they couldn't make it until Saturday morning. Rooter-Man came out to the house within a couple of hours and correctly diagnosed the problem, which was on the city side of the lines. He even interviewed a neighbor to see if they had sewage problems, probably due to the same issue. He then advised me to call the city and ask them to clear the obstruction that was causing the problem. The city came out on Saturday morning and cleared the obstruction. Thank you so much for great service!
I'd give 6 stars if I could. These guys were professional, on time, and most importantly, knowledgable. I called AHS back and asked specifically for Rooter-Man after being assigned a one-star competitor. Emilio was the tech, and he went over and beyond my expectations. The problem wasn't easily discernible, and he didn't stop until he figured it out. It turns out it wasn't even a plumbing problem, but an AC line. Emilio was fantastic, and answered all my questions, including giving me the low down about water softener installation (which I asked about, he wasn't trying to sell anything). I plan on having them back out to install a water softener for us
I can't thank Rooter-Man enough for their service. Today was the last day of my lease, and I'm moving to a new house, but I needed a repair done before the end of the lease to 'make good' with my landlords - my boyfriend had accidentally broken the handle on the water valve that goes to the toilet, and we didn't realize it needed to be fixed until *last night.* Desperate, we reached out to several 24-hour plumbers in NW Austin. Few answered the phone, and those who did didn't have much in the way of availability (which is completely understandable - we knew it was a last-minute request, and a long shot, especially for something non-emergent). Luckily, Lisa answered the phone at 8:30PM and told us that she had someone available to see us at 11AM today. Kyle arrived on-time and worked very expediently. He replaced the water valve in under 30 minutes, including the time it took to shut off the water to the house and turn it back on. He was courteous, to boot, and we can't appreciate him enough for helping us out when we were in a lurch. We've got a new plumber for life!
Would definitely recommend! They were able to come out quicker than any of the other 20 plumbers I called. When the plumber arrived, he was friendly and quick to solve our problem. He even taught us what to look for if we experience this type of issue again. Also, the price was definitely reasonable. I also was happy with the phone service I received when I called - everyone I encountered was pleasant and helpful.
Kyle was GREAT! We had a problem in the morning, and Kyle came out in a couple of hours. He was polite, helpful, found the problem and fixed it promptly. I checked reviews of the other companies and was surprised at how negative and inconsistent most of them were, and then found Rooter-Man. I agree with the many 5-star reviews. EXCELLENT!!!! Thank you, Kyle.
A backed-up toilet is gross but when it's the only toilet for an office-full, it's a nightmare. After calling five or more plumbers, I called Rooter-Man and they sent Emilio out within two hours to open up our sewer line. Their communication was unmatched, Emilio was super friendly and the cost came in hundreds less than the competition. Yes, hundreds. We had the same problem about a year ago and paid much more. Thanks to everyone at Rooter-Man Plumbing. You'll be hearing from us again!
Fifty C.
12/12/2015 12:00:00 SA
The folks at Rooter Man are awesome. Not only did they fit me in right away (since water was leaking onto my floor), but they also went ahead and made all of the repairs that were needed according to my home inspection report when I bought my fixer upper. As it happened, the same repaired toilet had another part that was cracked but not broken and leaked slowly over the next few days. I called Rooter Man back and they returned and took the whole toilet apart to get to the tiny leak in the middle. And as a bonus, Kyle unclogged my tub (the clog showed up *after * the first guy left) all at no additional charge. These guys are one of the few service companies who still know what good customer service is! I highly recommend them.
Matt M.
12/03/2013 12:00:00 SA
David and Kirk were a great help. Things got off to a rocky start, but David (the owner) was accountable and made everything right at no additional cost. As a homeowner for many years, I've run into my fair share of issues with contractors of this nature and haven't had favorable results in taking ownership the way David did. The value of them to come through on their word is HUGE.
Our water heater went out overnight. We placed a service call to our home warranty and they sent out Rooter-Man. They were on time and very professional. It took less time to get the new one installed then they estimated. Emilio was great. He answered all of our questions. Will use them again.
American home shield sent this company to fix garbage disposal in our house. The plumber came and since it needs replacing he showed me low quality garbage disposal than we currently have and said that American shield will pay them only for that to be replaced which is a lie in the first place. Because after I called American Home Shield they said the technician have to call in and we will discuss with them. Once he called they agreed to pay for the same brand to be replaced. He said he does not have that in his truck and have to go and buy. He mentioned he has a 3/4 HP one and so I asked him what the difference that I have to pay to get the upgraded one. He mentioned I have to pay $450 extra + 75 trip charge ($525 total out of my pocket). This is on the top of what AHS (Warranty company) is paying them for labor + the cost of 1/3 HP garbage disposal. Even if we take the lowest cost for labor and price of original garbage disposal for which AHS is paying them they are charging a total of $775 ($450 from me + around $250 from AHS + $75 trip charge) which is atrocious. BTW the cost of Badger 3/4 HP garbage disposal cost is $139. So basically they are charging $636 for the installation of garbage disposal. I called blue dragon company in Austin and they said have the new garbage disposal ready for them and they will charge $150 to install it meaning even with AHS not paying I will be done with $300 out of my pocket verses $525 out of my pocket even with AHS paying then more on the top of it. BTW blue dragon company is a very reputed company they do not have a single bad review, look it up. When I showed the plumber the cost of original garbage disposal for which he is charging me so much in internet, he was so rude talking all some nonsense and that the price is in store but we have to stock it so we charge extra. Come on is it rocket science for customers to believe what they say. If I could give 0 stars I would. Please beware of companies that rip you off and are rude when you point out the truth.
An update, AHS warranty sent an other company to fix the garbage disposal after the issue with Rooter man and the new plumber used the same brand badger and instead of using 1/3 HP which is what we currently have they replaced with badger 5, 1/2 HP without any extra charge to us. Where as Rooter man plumbing said it would be $400 out of pocket for 3/4 HP and $200 out of pocket for 1/2 HP to replace 1/3 HP that we have. It does not make sense at all because if you look up online in Home Depot, the badger 1/2 HP is $5 more than badger 1/3 HP and badger 3/4 HP is $15 more than badger 1/3 HP. So for a $5 upgrade equipment Rooter man was charging us $200 extra and for $15 upgrade equipment Rooter man was charging us $400 extra. But with the new company they did not charge us any extra for the upgrade equipment which makes sense because it is only $5 cost difference. I think Rooterman thinks the customers are ignorant and can charge them what they like.
One more important thing to analyze how they operate. They prefer spending 1hr time talking back and forth with AHS instead of just installing the 1/2 HP upgrade which is only $5 cost difference that he already have in his truck. Basically the plumber went back to his truck spent an hour of time on phone and came back to tell me AHS agreed to pay for the same brand same 1/3HP but he does not have that in his trunk and so only 1/2 HP ($200 extra) and 3/4 HP ($400 extra). Basically he must be thinking I will go with one of the upgrade options which I did not. They spent almost two hours on this job talking on phone and arguing and finally did not get any money out of this job. Who is at loss here not me but them by loosing their hours. I know they would not care for that anyway because they are charging such high prices and I am sure they are getting that money back from some other customers who are willing to pay those high prices.
V W.
07/12/2016 12:00:00 SA
We arrived back home from being away for a few days to find my sink was clogged, and filling up with water. We called Rooterman based on the Yelp reviews. Kyle showed up the same day, with no emergency charge and went above and beyond in figuring out what was causing the clog and water issue. They exceeded my expectations! I highly recommend them.
Karmon H.
07/09/2018 12:00:00 SA
As the water started dripping at a rate of a gallon a minute through the smoke detector in my son's bedroom and the paint started buckling on the walls/ceiling, and the floor was soaked, it became slightly apparent that we had a problem. I contacted Rooter-Man based upon reviews, and sure enough, people were right. When I asked if they did emergencies, Christy quickly said Sure, we'll be there in half an hour. (whaaaaaat?) Eddie arrived and was super knowledgeable and helpful, told us this hot water heater we have is known for having these issues (but also told us it's under warranty--appreciate honesty). Before he left to go get us a new one (same day--whaaat?), he also referred me to Tracy at Dry Force (water removal specialist) who promptly came over to assess the damage in order to get things dried up. Awesome guy, explained exactly what was needed and took care of the insurance part. Excellent, prompt experience from both companies thus far!!
Laura P.
12/11/2013 12:00:00 SA
came were on time I use AHS so I don't know about there charges per hour. Emillio Hidrogo was our plummer. He was clean pleasant and got the job done. It was a water heater and it took him about 30 min Great service
Rooter man was very quick to show up when my toes suddenly started getting wet while doing dishes. Turns out I just had a quick-clip loose from a 'fly by night' plumber who had installed my sink a few months earlier.
Emilio Hidrogo was very nice and quick and I was impressed with his customer service.
Thank you for your quick response to my very minor emergency :)
I was out of town and in need of emergency service. Out of all the people listed on Yelp, they were the only ones that answered my call on a Sunday. Not only were they able to come to my home the following morning, Dave gave me an accurate assessment of the emergency and charged me fairly. Luckily I ended not having an active leak and they relieved my stress most efficiently.
We just bought our house and found a shower, toilet and sink leak.
Emilio H. came to our house for our service. He called on his way out and arrived ontime. Emilio H. was very helpful, solved our problems as he was efficient and helpful. Emlio H. not only took care of my immediate problems but he also took the time to educate me on safety issues that may be present at my water heater.
I couldn't believe my inspector had missed that my pressure reliefe valve wasn't properly installed. He left me know about what needs to be done when it's time fo rme to replace my water heater.
I know more know about water heater safety than I did before he arrived.
I would recommend Emilio H. and Rooter-Man to anyone.
Called Rooter-Man for a sewer clean-out because our house plumbing had backed up the night before. They sent someone to my house within a few hours. The service tech was Aaron and he was polite, courteous and did a good job with the clean-out. This was the second time in 6 months we had to call a plumber to because of a sewer back-up. First time we called RotoRooter - they cleared the block but charged a boatload for the service call. Aaron also discovered a root issue in in the sewer pipe between our house and the street, which is why it backed up again. His boss, David, is coming out today to give me an estimate to get that fixed. Also, the price of the Rooter-Man service call was significantly less than RotoRooter. Aaron's a pro and I'm very happy with Rooter-Man so far,
Josh J.
08/04/2013 12:00:00 SA
Easy. Fast. Friendly and Fair. I'm having work done at my house and one of the crew of workers clipped the water line. They wanted a quick fix--avoiding the timely and expensive plumber. Rooter-man got right out to my house, had the thing fixed the right way in no time, and did so for a fraction of the cost that the other experts on my job site told me that a plumber was going to charge me.
Just had a difficult drain stoppage (old 1935 house, bathroom sink) taken care of by Kyle with Rooter-Man. Courteous and efficient. Price was reasonable.
Kirk and David worked on replacing my entire sewer line. their dig crew worked Saturday/Sunday and they showed up and ran the pipe sunday afternoon. I could have been more thankful as I had guests in town that were in a hotel during the issue. Everything works fine; the dig crew took all the debris away and even repoured my concrete. wow. great guys.
Peggy D.
08/12/2015 12:00:00 SA
Can't say enough good things about the service and Kirk who came to my home to fix a partially blocked sewer line and replace hot water cartridges on faucets. He called to let me know he was on his way and was on-time. He had what he needed to get the jobs finished and was friendly and professional. He offered me some great tips on maintaining the faucets and helping to keep the lines clear. I had used another Round Rock plumber in the past and was over-charged, and the person that showed up seemed irritated to have to be here so Kirk was a welcome change! Very highly recommended!
Aaron came out to check our water pressure. He was very knowledgeable, patient with all of my questions and worked quickly. He originally thought the repairs would be more extensive but was able to fix it faster than he thought and saved us over $200. After he drove away I remembered something I wanted him to check out in another room and he quickly returned after I called the office and they told him. The lady who answered the phone was also very nice and helpful. Aaron was so pleasant when he returned and found a big flood hazard that could have cost us a lot more had it gone undetected. He was so thorough with his inspection. He will be coming back out tomorrow to finish the repairs! I highly recommend these guys!
Leylah G.
09/05/2013 12:00:00 SA
I am reviewing the company not their expertise at plumbing as we never got that far. As with some other bad reviews, this company is one of two plumbing companies used for Landmark home warranty. I made an awkward 2-4 pm appt time (max time away from work with travel before and not sufficient time after to go back in) but really needed sink which I called in before Labor Day. I took off work and went to wait, and wait, and wait. A little before 5, I called the Rooter-Man (note, no one had bothered to contact me re delay), they said I was next on the schedule. I asked how long it would be, (had to pick up a child). They said about 30 mins. When I called again a little after 6pm, they said they would check and get back with me. Finally at 6:40, the serviceman called to say he was on his way; he did apologize when I said I was no longer there. Still no working disposal and a wasted half-day. I am not sure of the cause here, but sometime before 5pm, someone had an idea my appt. would be late , maybe even much earlier in the day. A call would have allowed me to a) put Hours at work - wish like H_____ I could bill them for my time, b) run some of the millions of really urgent errands I have, and c) it would have been polite. I feel pretty sorry for those scheduled AFTER me.
To Rooter-Man: This was not 15 mins late or EVEN an hour, it was 2 1/2 hours late, professional conduct would be to notify your client (preferably to avoid having them sit wasting their time which you obviously consider of no value), and see what you can do to accommodate them. The call to reschedule SHOULD have said, we are so sorry, there was a huge plumbing emergency, so and so was up to his elbows in sewage and couldn't call. Let us send our best tech out to meet you at a time convenient for YOU tomorrow. ..just a thought
Christie B.
02/03/2015 12:00:00 SA
I had Rooter-Man plumbing assigned to me by my AHS warranty. Emilio came out and addressed some concerns I had with possible leaks. He was very thorough and was here for almost an hour looking at every area I was concerned with. Turns out it was a dishwasher leak and not a plumbing issue. Thanks Emilio and Rooter-Man! I will ask for them again if I have any other plumbing issues!
Thanks Rooterman for a great job installing my new water heater!! I will use you again in the future..Hopefully not to soon!!
Lillian B.
11/07/2014 12:00:00 SA
I got Rooter-Man through my home warranty company--boy did I get lucky! Kirk and Wyatt were able to come out on the same day I called, diagnosed my problem (new toilet needed), found me a good toilet, and got it installed that same day. They were courteous, helpful, and thorough. I'll definitely use them again!
I would give ten stars if I could. I called these guys to fix my outside hose faucet. The first thing I noticed is how friendly they were compared other plumbing services I had tried. Our technician David arrived at my house within five minutes of a callback even though I was late. He was friendly, professional, and informative. Our outside hose was fixed in about ten minutes. I strongly recommend you use Rooter-Man for your plumbing service. You won't be disappointed!
David, the owner of Rooter-Man, has been to my house 3 times in the past few months. We live in a WWII era house with very old plumbing so we've slowly been fixing the leaks as they arise. I called him for the first time after hours and he was able to come out first thing the next morning to pump our septic tank. He cautioned that it would likely need a more involved cleaning/derooting within the entire septic field if problems persisted, and he was right. He came out a week later, again in a very timely manner, and spent hours getting everything in tip top shape. He also made sure to come out as soon as possible after this to fix a toilet issue that could interfere with the septic cleaning, and in the same visit he replaced my sink faucet/fixed a kitchen sink leak at a discounted rate - even with a badly injured hand. The receptionists at Rooter-Man are incredibly friendly and helpful, and David has proven to be a competent and professional tradesman time and again. I will certainly be using Rooter-Man again in the future.
We had a twisted copper pipe the afternoon of the day before Easter. I called Rooter-Man and asked for Kirk because he had done an outstanding job on a water heater repair last May. He wasn't on call but agreed to do the job. It was a tough job but he got his tools together and went to work. The job was done quickly, efficiently and professionally. The original bid was for $375. When he was finished in about two hours, the charge was $300. We were delighted that he came on a holiday weekend so quickly and got the job done. I can't say enough good things about the man or his employer. If you need a plumber, these are your guys.
We had a slow draining kitchen sink and started looking for a good reliable plumbing company. Rooter-Man Plumbing answered the phone on a Saturday and we booked the service call for a Monday. They called me on Sunday morning and said they were available and in the area and was it convenient for them to come by. They arrived shortly, assessed the problem, brought the drain cleaning machine in the house (with shoe booties on the wheels to protect the floor), cleaned the line and spent some time making sure it was clear. David the plumber could not have been more pleasant or professional. They charged me at the regular service hours rate (because they made themselves available on a Sunday - rather than the Monday that was scheduled). David also changed out my clean-out cap (no charge) that was easier to access. My wife and I were very impressed and will use them for future plumbing needs.
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