Best Businesses in Austin, TX

Called Brad this morning due to a self-inflicted plumbing issue that i needed a quick resolution to.  Brad was able to schedule us in within a couple of hours and quickly resolved the issue and got our bathroom up and running again!

Tried booking on yelp and providing info requested on 11/14.  Chased them for confirmation.  They gave me runaround this morning and excuses why I was not confirmed.  Peter then told me Yelp is not good to book services and gave me lecture on how they are not obligated to provide service.  Clearly, Peter doesn't understand principles of capitalism or customer service.  Business must be good for them to treat potential customers poorly.

=========================================
Update

Louis called me within the hour, apologized for miscommunication, and was on-site personally to handle the matter.  Upgrading to 5 stars for exceptional service from owner who resolved matter immediately.

Update 6/3/19

Finally got a chance to get some work done by Blue Dragon, after having a good experience with customer service a couple of years ago. These guys were very responsive, and even managed to get the job done earlier than we originally estimated.

The job was to lower a gas line for my new range. In order for it to back flush against the kitchen wall we had to lower the gas pipe connection about a foot or so. Pricing was fair and competitive based on the bids I received for this job, communication was excellent, and work was done professionally.

Note: This is not a negative, just an FYI for anyone planning this type of work. They had to cut out a piece of sheet rock to lower the plumbing, however they do not do sheet rock repair. You'll have to have someone else patch up any openings. They did refer me to a handyman though.

I'm going to keep this short and sweet.
David with Rooter Man is fantastic.

He fought a difficult  (putting lightly) battle against a 40 some odd foot run of limestone nearly two feet thick. His phone was killed, my neighbors complained (the rock saw is loud), he at all times faced the certain dangers of a golf ball strike, and he just kept plugging away. We are finally off of septic, all thanks to SUPER Rooter Man.

Highly highly highly recommend!!!

Shawn is awesome!  It took 4 plumbers to find the actual problem-which was Shawn!  I live in a rental and have the worst management company in Texas (RPM-Reliable Property Management). We've had plumbing problems since we moved in last December. They kept sending plumbers out that would just patch it, but Shawn was determined & actually found ALL the problems there really were. Thanks so much!

All I need to say is that this place has earned every single one of their five star reviews.

I came home from a trip and found out two of our sinks were backed up. I sent EZ Flow a message at 6pm on Labor Day and amazingly, received a message from Bill 5 mins later saying they could be here first thing in the morning.

Bill and Nick showed up at 9am the next morning and fixed the problem within the hour.  Nick was incredibly professional and able to diagnose both sink issues without any problem.  

This was my first plumber experience in Austin and I can definitely say, EZ Flow will be my go to moving forward.

Update 3: They reached out to explain it was an invoicing issue and refunded the difference. Thank you.

Update 2: @Pierre: we were told that is your standard flat rate for the job. Nothing out of the ordinary for the job that was done.

Update 1: Had them over twice. They do a good job. However, felt that this time around they were a bit pricey - charged 240$ for a one hour faucet replacement job (I was expecting around 165$).

Also I feel we did not do a good job with our quote request - learning for me for next time. Partly because we had a good experience with pricing the first time we thought it will be fair this time around too.

While I will keep them in mind for future jobs I will also make sure to shop around for other options.

My husband and I just recently bought a house and did some extensive remodeling, including all the bathrooms. We later found out that one of the bathrooms only had hot water to it. I'm talking toilet, shower and faucet. We had 3 plumbers come by to figure out what the issue was and give us a quote. They all came back around $1k-$2k where they would have to tear up the brick outside and run lines to the bathroom or run new lines from the attic through the wall, etc. What a nightmare!
After reading Dave's reviews on Yelp I decided to call him for a quote. He came over and after an hour of problem solving, figured out a way to do it without tearing anything up. He came back out today and the bathroom is fixed...and at 1/3 of the price of the other guys! I highly recommend him and will definitely be calling him next time we need a plumber.

I've worked with Abel twice now and have had great experiences both times! I had some pipes burst after the freeze last year and had Abel replace all of my pipes with PEX. At one point he had to use a sawzall to cut through a piece of wall and he said, I bet you didn't think a plumber could do that! Ha! :)

Abel is knowledgeable, reliable, friendly and a good communicator. I will gladly work with Abel again in the future and recommend him to anyone who is looking for a great plumber.

Our water heater started leaking. Very fast response from Braulio! He helped me over phone to troubleshoot and diagnose where the leak may be coming from. He went over what options I had and even recommended following up with manufacturer to check if any warranty was left on the old heater.  He provided a detailed quote of the work he would provide and when he would be able to perform the job.  He also informed me of available city rebates that I could submit. He arrived when he said he would, on time!  Braulio is always very friendly and courteous.  The job was completed successfully and I am very satisfied with the work he did.

Came across a small water leak on the main line coming into the house...I was happy to see that Jamie lives in my neighborhood, I mean...how much more local can you get...He showed up in about 30 minutes, gave me what I thought was a very fair quote and got to work...job was wrapped up in about 4-5 hours and was please with the whole process...Looks like we have a new Plumber that I wouldnt hesitate to call for my needs.

I cannot brag enough about how amazing Jim was in a moment of crisis! I called another company and they came out and gave me a ridiculously inflated estimate, while they attempted to re-work the pricing, I got a hold of Jim and he gave me a fair price and came out to fix my hot water heater that day. Jim stayed late to make sure that I would be taken care of and didn't have to take another cold shower! Jim is very knowledgeable, kind and clearly puts a lot of hard work and care into what he does. If you are looking for an honest plumber, you can't go wrong with Republic Pipeworks!!

We had a tune-up on our gas furnace today and I am so pleased with the service provided.  Anastasia was the technician and she was professional, knowledgeable, thorough, and gave me good suggestions about filters and information about the Texas Gas Rebate Program.  Great company!

I'm very confused about my experience today.

The issue is my water heater won't turn on. The water heater is fine, with no leaks and no gas smell; it's the electric control box that won't work. We did make sure our breaker in the house works, and the electricity everywhere else works. Water heaters aren't like phones or computers, and you can't just plug them in somewhere else to test them.

I went to yelp! I had seen the yelp reviews were good; I went to the website and put in a web request. I didn't want the emergency plumbing appointment, and I did not call. But it was early in the morning when I put the web request in.

First positive, I got a great response back in an email. It was cheerful, had great information, gave me a number to call, and said, 'we only do onsite quotes' and 'let's schedule you for a quote. Perfect! This is great!

So I called. I was on hold for a long time. Then a woman answered, and I told her what was going on, I explained I put in a web request, and I got an email response to schedule for it, and I needed the quote and what was wrong with the water heater.

Now, it's very possible, and I'll contend this, that I said that quickly and she didn't understand me. That's why I'm giving this rating 3 stars and not 1 for the situation. This could be my fault for not speaking more carefully initially. Yet, whatever it was, I didn't get any probing questions, or What's your name, ma'am or anything to see if I put in a request.

Her response was, Ummmm, hmmm, let me see if we even do that, I was on hold a long time again. When she returned, she sounded more confused than I felt as I wrote this.

Well, we only go out to the property, and we would have to look at it, and then we would determine if we could even fix it or if it has to be replaced.

I know that. At the beginning of the call, I told her I had gotten the email. I was calling to schedule as the email said. Why is she confused? Why doesn't she know how it works if she works there?

I said, Yeah, I figured that's what you would do.

She says, again sounding completely confused, Well, um, let's schedule you, but um, I have to tell you something to make sure you understand.

Okay.

We can only come out during the emergency hours, so it's going to be more money.

I did explain that I didn't want the emergency hours; that's why I put in the request. She told me they might be able to maybe see me sometime next week.  She did it with the tone of someone about to tell you, no, we can't, the next second. Are they that busy, or is it me?

I don't get it. The reviews are great, the email was great, and the owner looks great, but if the person taking the orders isn't sure how to do an order or how the order works, how do I know it will be booked correctly?

I told her I'd call back, but I'm unsure if I will. I was left confused and unsure after that call. I thought I'd leave this review, at least. Maybe it's a weird day. Anyway, that's my experience.

They replaced a water heater in my attic which was not an easy task--especially considering I have a low ceiling in my attic and you have to crawl to move around it! They took their time and were very careful moving the tanks in and out. They were professional, friendly and did an excellent job. Also reasonably priced. Highly recommend these guys!

I have used Jeff twice at Thunderbird plumbing and he was great!

He did not even mention yelp or ask me to submit a review.  I called him because he was physically close to me (one block over).  The first incident was we were selling our house and the home inspector for the buyer said we had insanely high pressure in the house and needed to have a pressure regulator installed.

I called 5 plumbers.  4 of the 5 wanted to charge me over the range of 500 to 800 dollars to either install a pressure regulator or some other code thing that we are probably missing and needed to be installed.  The house was built in 2005 by a top notch builder so I questioned that there was no regulator or other contraption that needed.

Jeff came out last minute, checked our pressure which was well within normal ranges and wrote us a note for the buyer stating that the pressure was fine.  He didn't try to over charge us other plumbing companies.

The second job I had him come out for was to install new drains under our sink.  He ended up charging me LESS than what he quoted me on the phone.  He was incredibly reasonable.  He was a little bit late due to an emergency call he went out to early morning and didn't realize how long it would take.  He still called and explained the situation which I was ok with.  I am willing to be reasonable as long as they are open with me.

Jeff is a great honest plumber and had two opportunities to swindle me but he didn't.  Both times he was open and honest and charged a reasonable rate for his work.  He is my plumber now and I will not hesitate to use him again if I need a good plumber.

Prompt, friendly, got the job done.  Sink shutoff valve and cartridge replacement.

We highly recommended Olvin and his right-hand man Ramon.  We hired them to demo our old ceramic tiles and install new wood like tile (6x36) throughout our entire house. They were very accommodating, polite and pleasant during the entire process. They showed up on time every day and their quality of workmanship is excellent.  If you are looking for fair pricing, excellent quality and a trustworthy service, Fuentes Tile won't disappoint!

Scott was great! So helpful, friendly, and fast. Our bathtub hadn't been draining properly for months he fixed it quickly! He cleaned the bathtub, explained future maintenance suggestions, and was extremely polite!

Great service, told me what I needed on the phone.
Had the water feed for the house break and he was able to fix without me getting rid of the tree in the way first.
I've used him before and would recommended to anyone. He is very honest and easy going.