Best Businesses in Austin, TX

Called to inquire about changing the water pressure at my house and the person I spoke with was incredibly rude. He told me over and over I didn't know what I was talking about and didn't bother to give an explanation. No idea the quality of work because I couldn't get past the bad attitude.

Tried booking on yelp and providing info requested on 11/14.  Chased them for confirmation.  They gave me runaround this morning and excuses why I was not confirmed.  Peter then told me Yelp is not good to book services and gave me lecture on how they are not obligated to provide service.  Clearly, Peter doesn't understand principles of capitalism or customer service.  Business must be good for them to treat potential customers poorly.

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Update

Louis called me within the hour, apologized for miscommunication, and was on-site personally to handle the matter.  Upgrading to 5 stars for exceptional service from owner who resolved matter immediately.

Absolutely top notch service. They came out 15 minutes after I called them, on a Sunday! Andrew was extremely knowledgeable, polite, and helpful.

I will be calling Blue Dragon for all of my plumbing needs from here on out.

Curtis really came through for me today, showing up early, digging out my drain pipe, and fixing the break, all while racing against the clock with a massive storm looming. He beat the storm and we have a working drain again! Most others would have made us wait until the rain passed before even scheduling a repair, but Curtis went above and beyond to give us amazing customer service! Highly recommend!

Capital City Plumbing has fair pricing and great people. They helped me updating some plumbing in my front bathroom. I will definitely call them for future needs!

I called with clogged sink problem at our business that i needed a quick response on. It was Friday afternoon at 1pm and the plumber showed up in 2 hours (as quoted) and got it working in 30 minutes.

Very easy to work with, they did the job well, and I would call them again.

I needed someone to come out within 24 hours to identify a problem and A&T responded quickly and professionally. Chris came out, was able tp identify the issue, and clearly explained what needed to be done. They were kind, professional, and quick. Thanks A&T, we will be calling y'all again.

I had a leak outside in my yard. I called a lot of plumbers and either didn't get the courtesy of a returned call or was told they could come a week to ten days later. Dave called me back promptly and was able to come out the next day. Dave arrived on time and fixed my broken pipe quickly. His price was fair, and the service was excellent. I would highly recommend him to anyone who needs a plumber.

Abel is a fantastic plumber.  He was very responsive when I had a plumbing emergency and has been my go to plumber ever since.  (Old house, what can I say?)

Braulio did an amazing job with my plumbing work. He was very responsive to text, prompt, and on-time. He is an expert and very knowledgeable. He also alerted me about my water filtration system that was fully missing insulation (not done by him).  I chatted with vendor to get the issue hopefully resolved.

Overall great and super friendly guy. Will work with again soon.

Garbage disposal stopped working and sink was backed up over the Labor Day weekend.  I couldn't cook or run the dishwasher.  Called, left a VM on Sunday and Jaime texted me back within 30 minutes.  He said he could drop by the next day at 10:30-11:00. Mind you, that was the Labor Day Monday!  He showed up on time and got to work replacing the broken disposal with another one I had bought from one of the big box stores.  Unplanned but he was also able to fix an old toilet at the same visit.  All for a reasonable price.  

Very grateful for his responsiveness and professionalism.  I've found my go to plumber now and I know my old house will have something for him come back for another visit...hopefully not soon.

Hands down the best and fairest plumber in Austin and surrounding area.  Jim worked long and hard to repair our sewer line and was priced 20% below the next lowest competitor. He does excellent work and is always smiling. He showed up on time and finished ahead of schedule.

The technicians are professional, knowledgeable, prompt and complete repairs quickly. The administrative staff is pleasant and very responsive.
This review is based upon my disappointment with the way Stan's bills for their services.

When my home was built, Stan's installed the heating and A/C units, so our warranty is with them. Our A/C unit that was installed is a Carrier model with a long history of known capacitor issues, notably failing frequently in hotter regions. My first A/C unit's capacitor failed 2.5 years into service. When I called Stan's I was under the impression that the entire service call and repair would be under warranty. I was very frustrated to learn that they charged me $350: $90 for the service call, $120 to replace the capacitor and $140 to fill the unit with Freon. Stan's did agree to reimburse me for the Freon since it should have been completely full when they installed it.

Now, 10 months later, the capacitor on my second A/C unit failed. I was charged $200 for a $90 service fee and $120 in labor for a job that took 15 mins. The technician who repaired it said they fail every 3 to 4 years due to the extreme Texas heat. The warranty for both repairs only covered a $25 part. Other appliance repair companies roll the service fee into the repair costs. Stan's does not.

So despite being in business since 1954, Stan's is selecting Carrier models to put in new homes that have known design/failure issues to include capacitors that fail at known and predictable times early in the life of the unit. This is a great example of planned obsolescence IMO. I frankly feel frustrated because despite being loyal to this company, I believe that they have a business model that takes advantage of customers who believe that they will have warranty coverage for their units.

Although I've had excellent experiences with their staff, technicians and repair process, I feel compelled to share my concerns on this issue with BBB and Carrier.

It was 6 months ago now - but they came quickly and even offered a slot the evening before my appt. My issue was a bit complex so the owner came by after the 1st teammate looked at. Id call them again anytime. They offered many options - honestly and w kindness.

I was referred to Plumb and Order from another plumber who was not available.  They were quick to respond, courteous and professional.  They came in and quickly diagnosed the issue which was just a loose fixture.  He explained everything he was doing to us which was nice.  He fixed the problem quickly and was on his way.  He will definitely use them should we have future needs.

Was at my house inspecting my water heater within an hour of when I called to see if i could get someone out.  We both agreed it was due to be replaced due to age of unit & cost of repair to just try and eek a few more months out of it.  Jeff ran to get a new unit from his shop & started installing it while i ran back to work.  Jeff did a great job installing the unit and gave me a more than fair price.  He even pointed me to a rebate I might be eligible for to reduce my out of pocket cost.  Very pleased with service & friendliness from Thunderbird, definitely calling them the next time we have any sort of plumbing issue.

Mark was very helpful in a) getting me set up for the freeze and b) quickly replacing my ancient hose bibs.

They showed up on time. Great communication. A couple mistakes that were promptly corrected. Olvin was very nice and followed through with everything he said. I'd recommend again. Thank you.

We discovered a leak after coming back from vacation. I contacted Scott from Spot-On Plumbing after the water mitigation company found the source and he came the same day, diagnosed the problem, and fixed it promptly. He was knowledgable, upfront, and was able to identify other major and minor issues that were the cause of the leak. I'd highly recommend Scott to anyone who needs repairs done efficiently!

Overly honest and no nonsense guy. Every time we have had issues he has been able to correctly diagnose the problem and give us an estimate on parts and labor.

He also always gives us the option to pick up the parts ourselves.

Can't say enough good things about Union Jack.