Best Businesses in Austin, TX

Where there is smoke .. there has to be fire.  All the Five Star reviews are spot on and the consensus is that Brad B. is a homeowners best friend.  

I've received quotes on replacing two hot water heaters - one downstairs in the garage and the other in the attic.  Brad told me straight away that he could not do the attic but could do the garage.  I appreciated his straight forward no bullsh1t message and had him to the house.  He is honest and ethical which I value beyond price.  I want the job done right but I dislike getting taken advantage of.

Brad showed up right on time and quickly assessed what I needed and offered to save me money by letting me buy the parts (with him) at the DIY store.  This knocked off unnecessary costs that neither of us would benefit from.  The work was done well and the price came in substantially lower then the other bids so it is a win-win.  

Overall I can't say enough about how pleased I was with the experience and recommend him to anyone who values a professional operating with integrity.

-Dan

Had couple issues recently that Proven plumbing helped me with... toilet fill valve replacement and a garbage disposal that was humming. Both times, they were prompt to schedule an appointment and answered my questions in a friendly manner while fixing the issues. Would definitely recommend and contact them again.

As a first-time homeowner, I was concerned about finding honest and trustworthy businesses for maintenance and repair work. Blue Dragon was recommended to me by a friend, and they have been absolutely wonderful! Gilbert is incredibly kind and responsive to emails and phone calls.

Andrew came out and fixed the toilet that wasn't flushing when I bought the house. He then took the time to walk through the whole house with my boyfriend and check the rest of the plumbing, offering honest advice and doing some minor repairs like adjusting the sink stoppers.

I had Andrew come out again about six months later to install two new toilets (even though the repaired toilet was working fine. What can I say, I'm picky!) He remembered us and asked how all our DIY projects were going. He installed the new toilets in no time at all and explained everything he did and how to keep them in tip-top shape.

I'm so grateful for Blue Dragon. They have earned a customer for life!

Best. Plumbers. Ever.

I got a huge water bill on Friday and Aaron came Saturday morning and explained that I had a bunch of smaller leaks. He fixed my running toilets right then, and said he could buy me a new faucet or install one I bought.

He came back and installed the new faucet for exactly the price that he quoted me, even though he had to redo some of the plumbing under the sink. He answered all of my questions and let me know what I could easily do myself and what I would need a professional to do for other upgrades I have in mind.

He even caught some out of code work another plumber had done (I verified and he was absolutely right) and fixed it for a very reasonable price.

I will absolutely call Rooter Man again next time I need a plumber.

UPDATE:
I need to respond to each point this company has made:

1. Our owner has reached out to you multiple times to discuss with no return call.

REPLY: Correct, there is nothing to discuss. When you are hired that is when you have an opportunity to discuss, not afterwards. I don't need to talk to anyone now. Nothing left to say.

2. We do not sell certain versions or old models based off of stock. We purchase directly from a local supplier. The model offered is not an older model. I'm afraid there is confusion. What is the new version your referring to?

REPLY: You are incorrect. You offered me the Navien 240A, some plumbers and plumbing supply stores still have that old model. I wanted, and got, the Navien 240A2. This is the new version of the Navien 240A. Call Navien and get schooled if you need help on their products.

3. We would of been happy to break down your estimate, no problem. We do it all the time. Dispatch notified your technician (we have proof) but he was provided your work number and when we called they stated you no longer work there. We apologize typically our technicians call back promptly but this was an unfortunate situation. It was an honest mistake.

REPLY: You are being dishonest and trying to cover yourselves. We communicated by text, email and phone. You were well versed in how to get in touch with me not only by phone, but also text and email. If you dialed a work #, which I find impossible because I have not had a work # since 1998, you could have connected in other ways if you wanted to. I had to call in to you 3 times asking for the breakdown. Why you don't do that right up front is odd at a minimum, and dishonest at most. I shouldn't have to chase you to get the breakdown I asked for. You dropped the ball, dd not get back to me when you had multiple ways to do so, and left me without hot showers or the ability to use my dishwasher, for a long time.

4. Troubleshooting with the manufacturer is the most commonly used method for determining the issue. Had we not determined the unit needed to be replaced, another company would of and they would have charged for their time as well. They would of called the manufacturer too. It is the best practice. It is frustrating that the wait times are extremely long but that is NOT our fault and YES we do charge for our time. We do know what we are doing. Some issues we can solve right away and other times for more complex issue we need to go through the process of troubleshoot

REPLY: the plumber that eventually fixed everything did so immediately, with no need to hold on long hold times with the manufacturer, and also pointed out something else that you missed that needed to be fixed. I did not tell them what the problem was, I just asked them to come and look at the issue cold, to see if they performed any differently than you.

Sometimes we all make mistakes, but for some reason no one wants to admit to their mistakes. They spin, lie or make up stories. You dropped the ball, period. Take the bad review like an adult, and learn from it, and move on. You have lots of good reviews, hopefully you'll alter your methods and do better going forward, and this will just be a lesson learned.

These folks are amazing - I called them when another plumber recommended them for my particular situation and not only did they answer right off the bat they came within an hour or so - it was awesome! They fixed the issue, explained what was going on, and were as personable, on time and professional as all get out. Heavily recommended!

Called this morning about a busy pipe due to the winter storm. The owner answered right away and got on a video call to show me how to shut off the water to my house. He stated that he was not having his employees out on the roads currently because they do not have four wheel drive, but that his personal vehicle does and he would be going around the area helping people cut off the water to their houses. Amazing person, would highly recommend this company!

Called on Tuesday while tackling a renovation and left a message. Spoke to Dave later that day and he diagnosed the problem and gave me a quote! Set a time for that Thursday at 9AM. He showed up a 9:05 (which I thought was pretty great for any professional service) and apologized for being late. Dave answered all my novice questions and let me watch over his shoulder as he made the repair; even played with the dog for a bit. Top of my list.

I contacted Abel through Yelp for help with a leaky kitchen sink. He responded right away and came out the next day. He's a super nice guy and very knowledgeable. I'd definitely recommend him and will use him again!

Braulio came and replaced a few 40 year old shutoff valves in my bathroom.  Everything turned out great and the price was fair.  Thanks!

Came across a small water leak on the main line coming into the house...I was happy to see that Jamie lives in my neighborhood, I mean...how much more local can you get...He showed up in about 30 minutes, gave me what I thought was a very fair quote and got to work...job was wrapped up in about 4-5 hours and was please with the whole process...Looks like we have a new Plumber that I wouldnt hesitate to call for my needs.

Jim is amazing. I've used him on numerous occasions and he has always been fair, courteous and quickly gets the job done. We originally used another plumber to install our tub, but he did a terrible job, so we contacted Jim who was able to fix the previous plumber's work. Then we got a flood in our kitchen and Jim was able to come quickly to turn off the water and then returned later to fix the complicated leak issue. We only trust him for all our plumbing needs. I highly recommend him!!

Hi Roland
just kicked on the AC for the first time and it works great. Thank you for your personal involvement in getting the unit back to performance. You did an awesome job of turning a frustrating situation into one that you and you team should be proud of.  It is no small task in regaining someones trust and it shows that you know that too.  your responsiveness and approach was exactly what was needed to end this visit with success. very well done, sir

One of our bathroom sinks backed up. We ran a snake down the pipe but it kept going into the roof vent path. We called Blue Dragon and they said that it sounded like we needed a drain camera and they did not have one but referred us to Plumb Doctors. I scheduled and was told that there was an $89 service call fee but it would be waived if we went ahead with service. Marc and Gabe came and after I signed for the $337 drain opening service they brought in a large power auger. They said their drain camera could not make the turns in the pipe. They tried several times to use the big snake but could not get it to go through. Marc said it looked like the pipe was collapsed or rusted shut and said we would need to tunnel under the house at a cost of $18,000. He knocked $50 off the service since they did not get the drain clear so I was charged $287 for no results. After they left we tried our little wire snake again, got it into the correct pipe and snagged the hair clog and cleared the drain. I called and asked about getting reimbursed for some of the $287 since it was obviously a wrong diagnosis. I was told I would get a call today from the operations manager but no call. I would not recommend this company.

I used their services twice in the past couple of weeks. They were able to come to my house both times within hours of calling them. They were very professional. They quoted a fair price and performed exemplary work.  I will definitely call them again for my next plumbing issue.

Raymond came out to troubleshoot our Navien condensing tankless water heater. It was a little bit tricky to troubleshoot because it was not heating consistently at low flow rates. The temperature would fluctuate up and down but never reach the setpoint. Raymond was patient and found how to reproduce the problem, and after a quick call to Navien tech-support he replaced the diverter valve (he had one in his bag already) and it was fixed. This is my first experience with Thunderbird plumbing and it was great!

Mark was on time and checked out our hot water heater, providing information, possible life of water heater and an estimate to replace. Mark was honest, courteous and reasonably priced. We will be using Mark for any plumbing issues/projects.

Having been previously screwed over by myriad con artists and incompetents in the Austin area, I now ask these professionals if they're bonded, licensed and insured. I messaged Olvin to see if he could help fix the tile job that had been botched by one such incompetent and this was his response. Looks like I found another one.

We discovered a leak after coming back from vacation. I contacted Scott from Spot-On Plumbing after the water mitigation company found the source and he came the same day, diagnosed the problem, and fixed it promptly. He was knowledgable, upfront, and was able to identify other major and minor issues that were the cause of the leak. I'd highly recommend Scott to anyone who needs repairs done efficiently!

Nick is knowledgeable, nice and efficient.  I will only use another plumber if Nick tells me he can't/won't do something that I need done.  Here's why:

I screwed up, it was my fault.  There was a leak from the faucet of the bathtub and we thought we could fix it ourselves so we didn't call anyone.  We bought replacement parts, opened it up, quickly realized it was beyond us so we called a plumber who came out, told us we had the wrong parts.  We bought the right parts but he couldn't come out for a couple of weeks so we just left it.  We were going on vacation, so we told the plumber we'd set something up for the days right after we got back.  It was a small leak, we figured it would be fine for a week.  No.  Fail.

The day before we left I woke up to start cleaning and packing, went downstairs and saw 3 large bubbles in the ceiling which were leaking - the ceiling was bowing down.  The leak was minor from the faucet but was hellabig in the wall.

I immediately jumped on Yelp and found Nick/Union Jack Plumbing.  I left 2 frantic messages for him: one with my name and number, the second actually describing the problem and sense of urgency.  I really thought we were going to have to cancel our trip.  He called me back very quickly and initially gave me the name of someone else I could call for immediate service but we began talking and he offered to come by after 2pm.  He came to the house with replacement parts, was SUPER nice and friendly, didn't mind my dog hanging out watching him and was gracious to answer my questions (I found what he was doing kind of fascinating).  Within 2 hours the problem was solved.  He even fixed another minor problem for me at the same time.  So, house saved, water bill saved, vacation saved and I will be eternally grateful for his help.

I can't say enough nice things.  If Yelp were the Academy Awards and we yelpers the panel, Nick would have my vote for the Oscar.