Best Businesses in Austin, TX

I called Brad to get an estimate on installing some bathroom faucets. He did call me back right away, so that is a plus.  I said I had one faucet I got from Lowes, but I'm ordering the others from Amazon and right away he lamented about the poor quality of Amazon faucets and that he couldn't warranty anything he installs from Amazon (they were the same make/model faucets).  He didn't come out to give an estimate just gave me a ballpark hourly rate.  I called some other plumbers who came out to look at the job and realized we needed to replace the valves/lines (why the one I tried to install leaked) so they gave me a more realistic estimate of what it would cost.

Arrived within minutes of placing my call and replaced a warrantied part on my water heater.
Tech was informative and helpful.
Knowledgeable about quick install of the WH part.
Thank you Proven. You have proven yourselves time and time again.

Gilbert is fast, responsive, kind and efficient. Excellent work and customer service - highly recommend!!! Thanks, Blue Dragon + Gilbert!

To the rescue! Rooter man (Curtis to be exact) came to my house just an hour after I called. I had a water main burst and woke up to a yard full of water. Curtis had the problem diagnosed rather quickly, even though my main line was really really deep in my yard. The work was great and the price was fair. I'll definitely use them in the future

Shawn is awesome!  It took 4 plumbers to find the actual problem-which was Shawn!  I live in a rental and have the worst management company in Texas (RPM-Reliable Property Management). We've had plumbing problems since we moved in last December. They kept sending plumbers out that would just patch it, but Shawn was determined & actually found ALL the problems there really were. Thanks so much!

Theo and his colleague are the best! Very professional and helpful with their insights! Highly recommend !!!

This Wednesday evening, my bathtub was draining super slowly, and when I tried to plunge it, I discovered that both of my toilets were backing up as well.  First thing Thursday morning, I called A&T, and they were able to fit me in on the schedule for the same day.  Dalton and helper arrived with their drain cleaning machine and camera, opened the cleanout near the street, and got right to work.  After working persistently, they were able to get the clog in the main line removed, and then they ran the camera down the main line and showed me the state of things  -- thankfully, although there were a couple of bellies, there were no breaks, cracks, or roots.  While they didn't have the right tools on the truck to clean out the clog in the bathtub trap, I was able to get that fixed separately.

Recommended -- quick service, super nice guys, and great prices!

I found Dave Henderson to be honest, quick, professional, and helpful.  We are picky customers and he was patient with our search for the perfect toilet.  He steered us clear of some sketchy deals and got us good prices on what we needed.

An extra bonus of working with him was the contacts he gave us for the additional work we needed fixing our leak damage.  I now know more honest, hard working men to help me with carpentry, electrical work, painting . . . anything!  I am very happy with my new service relationships in Henderson, and the men he introduced me to.

Abel and his assistant were direct, honest, and hard working.  Abel came through to fix a part that other plumbers in my neighborhood have bypassed or replaced.  The price was more than fair, and his customer service was great.  The assistant on the phone listened well and set expectations accurately.  Such a fresh relief to find people who conduct business ethically and directly.

I was so impressed with Braulio!  He responded right away on Yelp and came out the next day.  My water heater needed to be replaced, a couple tub spouts connected and a toilet installed.  He did it all that morning and was done by early afternoon.  He was incredibly friendly, professional and efficient.  He explained everything I'd need to know for the future and double checked everything I was having issues with to make sure everything was in order when he left.  I would 100% hire him again for any plumbing needs.  I highly, highly recommend!  I'm so happy to have had such a hassle-free experience.  :)

Came across a small water leak on the main line coming into the house...I was happy to see that Jamie lives in my neighborhood, I mean...how much more local can you get...He showed up in about 30 minutes, gave me what I thought was a very fair quote and got to work...job was wrapped up in about 4-5 hours and was please with the whole process...Looks like we have a new Plumber that I wouldnt hesitate to call for my needs.

I found Jim on yelp after 6 other plumbers were unavailable on a Saturday.  He was at the house in less than 2 hours and got the drain problem solved.  He is also noticed a crack in the drain piping and is coming back to get that fixed.  Reasonable rates and good work, will use again.

Stan's came to help me install a Nest thermostat. I tried doing it myself, but it wasn't as simple as the instructions made it out to be. A technician came to my house the next day after making an appointment. He did a good job of installing the thermostat, but my unit is apparently a two stage model. The wiring installed in my house only allows for a single stage to be in use. The technician told me he would contact me the next week to help install another wire so that I could make use of the two stages. I waited the next week and received no call. It would've been fine with me if he would've said, please call our office next week. But I'm always irritated when people say they'll do something and then don't. Maybe it's an old fashion way to think.

I'm very confused about my experience today.

The issue is my water heater won't turn on. The water heater is fine, with no leaks and no gas smell; it's the electric control box that won't work. We did make sure our breaker in the house works, and the electricity everywhere else works. Water heaters aren't like phones or computers, and you can't just plug them in somewhere else to test them.

I went to yelp! I had seen the yelp reviews were good; I went to the website and put in a web request. I didn't want the emergency plumbing appointment, and I did not call. But it was early in the morning when I put the web request in.

First positive, I got a great response back in an email. It was cheerful, had great information, gave me a number to call, and said, 'we only do onsite quotes' and 'let's schedule you for a quote. Perfect! This is great!

So I called. I was on hold for a long time. Then a woman answered, and I told her what was going on, I explained I put in a web request, and I got an email response to schedule for it, and I needed the quote and what was wrong with the water heater.

Now, it's very possible, and I'll contend this, that I said that quickly and she didn't understand me. That's why I'm giving this rating 3 stars and not 1 for the situation. This could be my fault for not speaking more carefully initially. Yet, whatever it was, I didn't get any probing questions, or What's your name, ma'am or anything to see if I put in a request.

Her response was, Ummmm, hmmm, let me see if we even do that, I was on hold a long time again. When she returned, she sounded more confused than I felt as I wrote this.

Well, we only go out to the property, and we would have to look at it, and then we would determine if we could even fix it or if it has to be replaced.

I know that. At the beginning of the call, I told her I had gotten the email. I was calling to schedule as the email said. Why is she confused? Why doesn't she know how it works if she works there?

I said, Yeah, I figured that's what you would do.

She says, again sounding completely confused, Well, um, let's schedule you, but um, I have to tell you something to make sure you understand.

Okay.

We can only come out during the emergency hours, so it's going to be more money.

I did explain that I didn't want the emergency hours; that's why I put in the request. She told me they might be able to maybe see me sometime next week.  She did it with the tone of someone about to tell you, no, we can't, the next second. Are they that busy, or is it me?

I don't get it. The reviews are great, the email was great, and the owner looks great, but if the person taking the orders isn't sure how to do an order or how the order works, how do I know it will be booked correctly?

I told her I'd call back, but I'm unsure if I will. I was left confused and unsure after that call. I thought I'd leave this review, at least. Maybe it's a weird day. Anyway, that's my experience.

Had 3 toilets installed, they were professional and did a great job. Very responsive as well. Highly recommend!

The five star reviews are not a joke. Since you have now found Thunderbird Plumbing Co. you literally do not have to look any further.

I determined I had a slab leak on the hot water line. Spent a good portion of my day internet stalking and calling around different plumbing companies. A few didn't have time in the schedule for at least a week and a few didn't do slab leak jobs but made some referrals. This is how I found Thunderbird, another company suggested I call them.

Called them up and got Ted on the phone. He gave me a quote over the phone but said his earliest availability was next week as well...bummer.  He answered all my questions, talked me off  the ledge of a whole house re-pipe and I felt pretty comfortable with going with them given the Yelp reviews, if only they could get it done sooner. Not less than 10 mins after getting off the phone with Ted he called me back and said they can come out the next day and get it taken care of.  Score!

Long story short, these guys came in, found the issue, stayed on the job a really long time as mine was one of the trickiest they had seen, let me hang around and learn some of the tips and tricks they use on a day to day basis, and after all that and after the sun had gone down for a couple of hours they gave me an invoice that matched the phone quote from the day before ( I wanted to pay more after seeing what they went through ..if you can believe that?)  and for a kicker came with a 1yr parts and labor warranty.

In my eyes the job looked to be a total pain but Ted and Jeff just kept rolling with the punches and figured out the puzzle that my crazy bathroom and plumbing presented.

They are coming back ( if this first job didn't scare them off ) when I do said bathroom's remodel.

Thank you Jeff & Ted.  Keep up the good fight!

Our tech person Mr. Jordan Blaine come to our restaurant on time and
did professional job also make sure everything is cleared and clean!
we will call this company again and will highly recommend to other restaurant too!

store manager
Sherry K.

They showed up on time. Great communication. A couple mistakes that were promptly corrected. Olvin was very nice and followed through with everything he said. I'd recommend again. Thank you.

We've had hot water leaks in the past and I was afraid we had another one since we didn't have much hot water. Spot-On sent people out the same day as my inquiry. Turns out we needed a new hot water heater, which they came back and installed the next day. Fast, reliable and seemed cost effective too

Very responsive, quick to show up and on time, very knowledgable and communicative about what he saw and what he was doing, was able to tweak multiple aspects of a toilet replacement, had all the spare parts needed with him, checked and double checked the seals and function of the newly installed equipment, compensated for issues with the flooring not being totally level, the foundation not being real solid at the anchor points, etc.  Not the least expensive job, but apparently very well done.