Best Businesses in Austin, TX

I called Lantz's plumbing from LakeTravisPlumbing.com and left a message on a Friday afternoon, and someone called me back Saturday morning (he called me from a noisy location and I couldn't hear the name of whoever called) and I set up an appointment for 1pm, as we had two faucets leaking.

At 1pm, two very young men pulled up in Lantz's plumbing van.  I'm guessing they were about 20 years old.  They came in and got to work.  The bathroom faucet was leaking because it had the wrong type of plastic pea trap installed.  I don't know why the kitchen faucet was leaking, but I believe it was missing a part (in retrospect, I should have exchanged the faucet).

These two young men spent THREE HOURS messing around with the plumbing.  One of them stood around cussing in our kitchen.  The two of them were having loud conversations that mostly went, F--- this and F---ing that.  Lots of bad language, and after three hours I was frantic for them to leave.

They presented me with a bill for $409 for fixing the leak at two faucets and checking the existing plumbing connections.  This job would have taken a competent plumber less than an hour.

I asked the boys if they thought that was fair, if they'd done $409 worth of work, and they shrugged and said yes, and that I could contact their boss.

I sent Lantz's plumbing an email (using the contact form on their website at LakeTravisPlumbing.com) and it's been 4 days and no one has replied.  Obviously, I'm very upset, and would recommend that you NOT ever use this company for your plumbing needs.

Nicole (customer service) and Jared O (technician) were great to work with.  Jared inspected our broken garbage disposal and determined we have an electrical problem.  We were not charged any trip fee.  I will not hesitate to call them in the future when I need plumbing work done.

David and his team are excellent. They arrived quickly and assessed the situation honestly. They were able to find the leak and replace all the necessary parts at very reasonable prices. I highly recommend this company!

I have used M1 twice. M1 beat other estimates I received on both instances. I experienced quality service with a water heater replacement and faucet leak. They were out at my house within 24 hours of my initial call. Great family business who aren't out to hit your wallet. I highly recommend them.

We called New Earth Plumbing  to fix a broken water main. Andre was very thorough and saved the day for us as this happened on a weekend.  We were very pleased with the work he did so we then had him install a pressure relief valve. Fantastic work also! Now he is going to  repair a pipe this weekend that is attached to an outside spigot.  We have total faith in his plumbing skills and wished we would have found him long ago. Honest and fastidious, Andre is everything you should look for in a plumber. We highly recommend him!

New toilets installed which needed piping changed.  Appointment was easy to make and he arrived as expected.
Work was completed without any issues.
Recommend

Thank you Cowboy Plumbing Services!!! You saved the day after the nightmare of dealing with trying to get a different plumbing company to even come out. The gentlemen that came we're very nice and professional. They arrived when they said they would and worked quickly and got our toilet fix. Will def be using y'all again.

Rick and team have been my go-to for my plumbing needs and questions.  Rick has always answered my phone calls and texts, and given much needed advice when the project wouldn't need his company's services (rooter services).  Highly recommend Austin's Best next time you have an issue or a project!

Patrick S. was very professional and courteous. He answered all my questions and repaired my clogged reverse osmosis water line in a reasonable timeframe. I highly recommend A&A Plumbing and if your able to request Patrick S. Please do so you will not be disappointed. Great service without a doubt.

Collie was my service rep and he is great. He helped troubleshoot our water heater problems and even guided us through warranty coverage. They were also there to help us through the lake floods last fall. Highly recommend them.

City of Killeen replaced my shut off valve a couple of months ago. This month I go to pay my water bill and noticed that I have used 3X my normal water usage. I checked the main valve and it's under water. I call the city. Of course the water leak is on my side of the meter and could not be caused by them replacing the shut off valve. Called A to Z plumbing. Was quoted 450.00 to repair. Got the impression the guy didn't really want the job. Called My Plumbing.  He showed me where the new shut off valve sat higher than my water line and was connected in a downward slant which cause the stress and subsequent leak in the water line. He replaced and raised my water line connection so that is level again. Total cost 285.00. Same day service and more reasonably priced. Will definitely recommend to family and friends.

This guy was great! My spigot popped off about midnight last night. I requested emergency quotes. A&D backflow  responded within 20 minutes. He even requested an immediate phone consult to determine if he would be able to fix it right then! Unfortunately it couldn't be as the wall needed to be cut into. Anyway, he showed up bright and early. He had everything fixed and back to normal in no time. He answered all the questions I had and explained various reasons why it might have happened and how to avoid it happening again. He was very professional and friendly. I will most definitely be using this company again and HIGHLY RECOMMEND!!

Our plumber arrived on the early side of the timeframe given, was pleasant and professional, and got the damaged toilet switched out for a new one in less than 30 minutes. He asked me to inspect the job, I saw that the seat was a little crooked, and he adjusted that in about 2 minutes.

This is our second experience with Mr. Rooter of New Braunfels, and both have been great.

Top Notch Service and Professionalism. Leon and his team helped us through a difficult time, and even after the job was done has always been there to help and answer questions. We are brand new to Austin and trusted them, very glad we found them first. This is the team you want.  Paul W

Had foundation water leak.  They came out quickly.  Owner said that he had coordinated with Insurance before work started.  After I paid them, the insurance adjuster said they overcharged me significantly.  Insurance paid less than 1/2 of the $5K bill based upon comparable local plumber's rates.   Informed owner who said he never actually spoke to adjuster or received official approval.  Said he would get back and never did.

I have to echo the other excellent reviews.  Joaquin is not only a super-nice guy, he went way out of his way to get our water heater repaired and did an excellent job.  He takes his time and makes sure the job is done right, is honest, and the charges were extremely reasonable.  He also returns calls promptly and clearly takes as much pride in the customer service that he provides as he does in the quality of his work.  I simply cannot say enough good things and am thrilled to have found him.  Having a plumber you can really trust brings peace of mind, and that's the best thing of all.

If I could give a -5 rating I would.  Worst communication ever!  They left open trenches on a property that caused major flooding and almost washed away our new AC unit.  They put a drain in the wrong spot and had to be moved After it was stubbed out.  Cracked tiles in master bath when they put in the tub and tried to hid it.....too many things to mention!  RUN!  We are paying customers ON TIME (almost $20,000) and don't want to pay for any of the repairs for their mistakes.

whew! I'm so glad I called Reliant. I'm out of town and get a call from a tenant about hearing gas hissing, smelling gas, fire department called. A property managers nightmare (and a tenant's too!)  I saw Reliant Plumbing's emergency number and called. They were so nice! After explaining the situation she promised me she would try to get someone there immediately- and she did! Dillon was right there (he was great about keeping me and the tenant updated for arrival) and was great to work with. I'm very relieved with crisis averted and would totally recommend Reliant to anyone. Thank you- Lynn

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