Best Businesses in Austin, TX

I called Lantz's plumbing from LakeTravisPlumbing.com and left a message on a Friday afternoon, and someone called me back Saturday morning (he called me from a noisy location and I couldn't hear the name of whoever called) and I set up an appointment for 1pm, as we had two faucets leaking.

At 1pm, two very young men pulled up in Lantz's plumbing van.  I'm guessing they were about 20 years old.  They came in and got to work.  The bathroom faucet was leaking because it had the wrong type of plastic pea trap installed.  I don't know why the kitchen faucet was leaking, but I believe it was missing a part (in retrospect, I should have exchanged the faucet).

These two young men spent THREE HOURS messing around with the plumbing.  One of them stood around cussing in our kitchen.  The two of them were having loud conversations that mostly went, F--- this and F---ing that.  Lots of bad language, and after three hours I was frantic for them to leave.

They presented me with a bill for $409 for fixing the leak at two faucets and checking the existing plumbing connections.  This job would have taken a competent plumber less than an hour.

I asked the boys if they thought that was fair, if they'd done $409 worth of work, and they shrugged and said yes, and that I could contact their boss.

I sent Lantz's plumbing an email (using the contact form on their website at LakeTravisPlumbing.com) and it's been 4 days and no one has replied.  Obviously, I'm very upset, and would recommend that you NOT ever use this company for your plumbing needs.

Fair warning, these guys are crazy expensive. Called them out to replace a 12 gal. water heater when our regular plumber couldn't make it this week. Quote was $1,500. I should have suspected when they showed up in a Mercedes panel van. Service tech was very professional and polite, but wow were they expensive. Obviously, I went with someone else.

We loved working with these guys. So friendly, so ready to help, personable, great attitudes, and did a great job quickly fixing our water heater.

Austin Plumbery was contacted by our warranty insurance from our home purchase after we called in a claim because our hot water heater stopped working. We were in a bit of a panic as we found this issue Tuesday night ahead of a houseful of visitors arriving on Sunday. I contacted the warranty company first thing Wednesday morning and very shortly thereafter Austin Plumbery called to schedule an appointment. My work keeps me in meetings on the phone most of the day and when I wasn't able to answer their call, they very quickly texted me and I was able to arrange for their first available appointment (Friday morning) while still running my meeting (YAY TECHNOLOGY!) Fretting a bit (and smelling a lot) about a Friday consultation, I was completely prepared for the worst - buying a new heater and having an emergency installation on Saturday. However, I got a call midday today (Thursday) that Travis, our technician, had a cancellation and was in my area in case I wanted him to come over then instead of waiting until tomorrow. HECK YEA I DID! Not only did he come over, but he fixed a broken part while he was there and we are back in business! How awesome is he? LOVE THIS COMPANY! Thanks Austin Plumbery and Travis!!! Can't wait to post this review and take a hot shower!!!

Andre at New Earth Plumbing did an amazing job on our bathtub and toilet repair.He has very friendly demeanor, always on time and reliable, not to mention very reasonable pricing. I highly recommend his plumbing services! 5 Stars.

Our clothes washer was stopped up. In no time about 30 min tops. RC got his machine out snaked the line ran the clothes washer thru a drain cycle and has his machine put up.  I can say RC knew his stuff. I had a state plumbing license for years.

Had Cowboy Plumbing out again to repair a toilet.  Were very accommodating to my work schedule!  Fixed the problem in no time.  Very honest and professional.

You won't find a more honest and capable plumber.  Hands down.  Rick is fantastic, fair, and efficient.  I had several bad plumbing experiences until I took a neighbor's recommendation and called Rick.  I will never call another plumber as long as Rick is in business.  He even remembers issues from previous calls to my house, though they might be many months apart.  Austin's Best Plumbing is not a boastful or hyperbolic misnomer.  It really is Austin's best plumbing service.

Let me tell you why Ryan H. and A&A Plumbing will be our sole providers of any service needed:

Came home from vacation to see a leak coming through our laundry room ceiling as well as our water softener stuck in service constantly draining.  My initial reaction was to run around like Macaulay Culkin in Home Alone.  Called A&A and they sent Ryan out.

First, customer service is top notch. Not only do they stick to their times, they text you with a picture of your technician along with a link to track them.  

Next, Ryan showed up with Joe to check everything out. Everything they do is quoted and shown via their iPad. All pricing and services. Well bad news is my Master Bathroom flange was broken causing the leak. Good news is Ryan saved the day and explained what happened and what needed to happen. The water softener was a Kenmore UltraSoft 275 and beyond repair. Ryan showed me options and was not pushy.  He said I could go to Home Depot and grab a softener off the shelf and install it, or have them put a system in. Explained the pros and cons of each without being biased. He really puts the ball in your court while making professional recommendations.

Ryan and Joe left with the intention of coming back for the toilet flange fix later in the week.  I called A&A back and said I'd like to do the water softener as well. Not a problem, we'll take care of it was the response from dispatch. I cannot emphasize how customer service oriented this company is.  Thank you, please, may I, etc. They are just complete professionals.

Now, we weren't planning on replacing the water softener at the same time, but they really do have great pricing.  That on top of having a real system in place versus a throwaway softener in place made the decision easier.  

Two days later Ryan and Joe show up right away per our appointment.  Joe immediately started work on my toilet flange while Ryan replaced the softener.  My old softener was put in as if I (minimal to zero experience) installed it. Ryan reworked the valves and pipes and it now looks like it's part of the house instead of some haphazard addition.  Joe knocked out the new flange and everything was cleaned up.  Ryan debriefed me on everything and what was next. Explained and pointed out potential issues that may arise that they saw when working. Not plumbing issues, but when I redo to master bathroom, I'd need to replace the subfloor due to water damage, etc.  Ryan immediately set up an appointment to come out in two weeks to make any adjustments to the softener if needed.  Awesome!  I have other things that need to be done and am excited to have someone that can take care of it quickly, professionally, and at a great price.

My experience echoes many of the reviews and I stand by this being a 5 Star company.  It is so often we feel we get 'taken' when plumbing problems arise. A&A Plumbing is what companies should strive to be like. They keep you informed without feeling dumb. Everything is competitively priced and their #1 goal is your satisfaction.  Although I do not want any emergencies or issues to come up, but if they do, I know who's number is saved in my contacts.

Why haven't I reviewed these folks yet? Seriously had the best service last year with Colie putting in a Loop. He was hard working, fast, efficient and not painful on the checkbook! I will use these guys every time!

Mike came through with his crew and got my shower working again. Highly recommend. Honest hardworking local business.

Awesome service!  We had a backflow problem over the Christmas weekend, and they were able to come out and fix the problem the Monday after Christmas.  Mike took the time to explain what happened and how we can prevent the problem from happening again.  They have my highest recommendation!

I was in need of a plumber because my water line that goes into my hot water tank broke and the pipe is welded into the house. Josh came within 2 hours on Saturday late afternoon, during this Corona Virus shutdown!! Excellent service and fast service!

Leon is our plumber and always will be. We met him when our foundations were bring totally redone, and I would happily recommend him to anyone who wants an honest, experienced professional.

They are responsive via calls and texts, on time (even arrived early), and really competitive and fair pricing. Polite to boot - oh and there is a 3 year warrantly on their labor. Highly recommended.

Matthew came out to help us and he was outstanding.  He fixed 2 problems we had with sinks.  They are a little pricey but that is because they don't mess around!  They will come out on time and fix the problem.  I recommend them their services especially if you are working in real estate and need someone reliable and trustworthy.

I was very pleased with the two gentlemen that came out to fix our toilet. Very knowledgeable, thorough, pleasant and fast workers. Very happy with the toilet they purchased to replace ours, although I had never heard of the brand, it has the feel of quality materials, and I think it will last us for quite sometime. Price was very reasonable, will be using this company in the future and will tell all my neighbors about them! Thanks guys, I appreciate it!

This Reliant Plumbing is horrible and will take advantage of you.

I never write reviews, but this company has so fired up. We had a shower that wouldn't turn off because the cartridge needed to be replaced. They charged $450 to replace it and it took 10 minutes for the plumber to complete the job. The part costs $50 at Lowes and when I asked for a price break down on what the other $400 was for, they couldn't provide it too me.

When quoted a $450 job, you assume that it would be labor intensive than a 10 minute task. We called a complain to the manager and it sounded like he received these phone calls all the time. He didn't care. They have no problem ripping off consumers.

After this ordeal we did call around and asked for estimates from other companies. The price ranged from $150 to $250.  

Avoid this company.

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