Best Businesses in Austin, TX

Excellent service from office staff and Tim. He was available for questions after hours. Installed shower fixtures in one hour. Answered all my questions thoroughly. Office staff responsive and friendly.

Im not quite sure how the are reciving good review, slow to respond, plumber didnt know what he is doing. Tried to upsell me.

I would go even lower if they would let me.

Without a doubt MR. David you are awesome!! David came by a few days ago (after have called 2 other plumbers early in the day that by the way never showed up) I called David at about 4:30pm and showed up within the hour. He fixed our problem or problemsss within Maybe an hour or so. He was fast reliable and just all around PERFECT!! For any future problems we may encounter this is where we are going first and last!! Thank you!!!

Imagine the dumbest person in plumbing school graduating, somehow becoming a master plumber and starting his own business. Sounds harsh? Then do read on...

I don't take pleasure in writing this kind of review for small businesses but what transpired was nothing short of a horror show performed by Joe the resident master plumber. Imagine a plumber so bad, or unfortunate, in his skills that he causes more leaks than he fixes. I wish this were a Chaplin comedy so at least then we could laugh afterwards.

(his work almost caused a fire and was got caught stealing something from our property)

Austin Plumbery was hired for a relatively small commercial job in 2019 with a 5 figure quote. To their credit, the work order on the contract was clearly written out. Joe, the owner & plumber, came to take on this job. At first, things were going swimmingly but slowly his attitude changed and everything he did couldn't pass muster in a biblical flood.

I will let the pictures speak but here's a quick rundown of what happened from my memory... (in order of inconveniences to a downright dangerous)

BATHROOM
- Joe ordered the wrong strainer for the 2 bathroom sinks. (I researched and called many local commercial suppliers, drove to several locations and finally brought him the last two stainers)
- Then Joe precedes to break one of them during installation (I locate another one, which takes a week to arrive and hand it to him)
- Joe complains about not having the right drill bit for acrylic tiles (we buy it and give him one)
- Joe installs both bathroom sinks at the wrong height and w/o any real support (which we fixed ourselves!) -- see pic
- Both bathrooms have had a leaking problem ever since

OUTSIDE
- Joe can't get the manholes to line up and asks us how it should be done (really?)
- Joe doesn't pour enough dirt to pack the grease trap before the asphalt work. (We lost at least a month fixing this, costing us $10k+ and further upsetting the landlord) -- see pic
- Joe decides to leave the roof exposed to rain after pulling in the gas lines -- see pic

KITCHEN
- Joe manages a major leak on the ceiling while installing a water pump (damaging the LED lighting fixture and panels) -- see pic
- Joe installs RPZ (for CO2 lines) in a manner that it fails an RPZ inspection (costing additional $95) -- see pic
- All 4 brand new kitchen sinks leaked at one point or another after Joe installed them. (More weeks go by trying to get them fixed) -- see pic

Other bullshit & theft:
- Joe's sidekick pretends to not speak English
- Before leaving one day, Joe decides to grab and throw a box of lighting fixtures in their blue van. Then make up a story of how someone told them it was okay to take. (classy Joe)
- Trying to get a hold of Deborah (owner/daughter) to response to Joe's poor workmanship and shenanigans

*If this wasn't bad enough, it gets dangerously Joe*
Joe thought it would be a fantastic idea to connect the GAS LINE to a piece of cooking equipment by *simply* hand tightening and saying a prayer. He couldn't be bothered putting any additional material (tape or sealant) to make sure that GAS DOES NOT LEAK CAUSING A FIRE BALL.

Guess what? Yup, almost caused a massive fire -- SEE PIC

Thankfully, quick action prevented serious injuries and a major disaster
to the building. Lost a day of business and have lived in anxiety ever since.

Can this much dangerously incompetence work be willful ignorance or simply unfortunate series of mishaps laid at the feet of one Joe the Plumber? We shall never know.

The only comforting note I can add is two other young men who came to fix Joe's work seemed more professional and knowledgeable. But when Joe the master plumber and his sister run the company, I wouldn't let him come turn my faucet off.

Quickly came and diagnosed the problem. Got the problem leak taken care of and educated me on further repairs I should take. Price was more than fair. Would highly recommend reaching out to New Earth plumbing

New toilets installed which needed piping changed.  Appointment was easy to make and he arrived as expected.
Work was completed without any issues.
Recommend

Thank you Cowboy Plumbing Services!!! You saved the day after the nightmare of dealing with trying to get a different plumbing company to even come out. The gentlemen that came we're very nice and professional. They arrived when they said they would and worked quickly and got our toilet fix. Will def be using y'all again.

Upon noticing a drip adjacent to an exterior door I called upon Rick for some assistance. He promptly sent the very capable Len over to analyze the situation. This leak apparently stemmed from the February freeze at a weak point where the copper pipe leading to an outdoor spigot which had been krimped when the house was built over 40 years ago had been weakened by the freeze. Len admitted that this would be a challenge but within an hour and a quarter he had soldered in a new section and corrected the problem. Austin's Best Plumbing...an appropriate name for an exemplary company!!

Chris Green was my plumber twice now, and has done a good job. Quality is good, and they have a very efficient process. Very professional.

Had issue with a shower not being able to shut of completely, called Hill Country Plumbing, made an appointment, thecame out, changed a part that they already had on with them on the truck, were on their way in less than an hour. Paid my bill over the phone simple easy and efficient - all handled very professionally and reasonable priced. Will use them for my next plumbing needs. Thanks for running a great company.

Mike came through with his crew and got my shower working again. Highly recommend. Honest hardworking local business.

Awesome service!  We had a backflow problem over the Christmas weekend, and they were able to come out and fix the problem the Monday after Christmas.  Mike took the time to explain what happened and how we can prevent the problem from happening again.  They have my highest recommendation!

Very professional service. They responded quickly to my request and completed it with great craftsmanship.  I will use them for all of my plumbing needs going forward.

Had a major water leak in the crawlspace in a 50's home. The water was a foot deep in crawlspace! First we got the water pumped out and let it dry out for 2 weeks. Longhorn Plumbing was available, showed up on time, and made the repair quickly. They also suggested we insulated the pipes on the exterior walls while they were there. They did all this work at reasonable costs and were very professional.
I highly recommend them and will use them again myself!

A neighbor recommended Connley Cannon while I was out of town. The house was being painted and the crew noticed water in the laundry room. Turns out the washer valves/bibs were leaking. Connley did the work and recommended some other much-needed upgrades to the home's plumbing. Once I got home, he came back to demonstrate all that was done and make sure I understood fully what was done and that I felt comfortable operating the water shut-offs, too. My new plumber is very reliable and personable!

The proposal process was great. I just sent them a picture of the job side.
Joaquin came on time as agreed. Very professional, took any precaution you can think off to keep my our house clean and safe.
The job was done in no time. And the best part, they stayed within the original estimate. Great job, well done and very competitive pricing.

Had a leak under my trailer, the guys came out and not only found the leak, they went above and beyond to fix it and make some modifications to the plumbing of my 40 year old trailer that will last for a good long time.  Great work,will always use them in the future

These guys are timely, professional and really nice. They took their time and explained what we need and helped described everything. We like that friendliness and appreciate that extra time. Our tech Asa was especially helpful and knowledge! Thank you!