Best Businesses in Austin, TX

We called Lantz Lakeside Plumbing for service on a Thursday, man came out on Friday. Great!  He said he'd work up a quote over the weekend.  Great!  We waited until Wednesday to call (figured he was busy, job not an emergency). Receptionist said that day & 6 more days when we called that he was working on the quote & kept promising he'd call back. Several times she said  he'd call in 30 minutes.  After two weeks we gave up.  A month later, my husband was in the area.  Still perplexed about the situation (& in need of a plumber) he went into the Lago Vista office.  A man who said he was the Comptroller said some one would call the next day. No one ever called.  Fair warning to yelpers.

I've used S&D plumbers for several issues with my home (tub, water meter, water heater) and they've always been very good. The people on the phone are very nice, the plumbers are very respectful and informative.  I really like when I kind of know what I am paying for and they are patient and willing to do this.

I would like a more detailed breakdown of what I am paying for---the quote was vague, but they are accommodating me by giving more detail after the fact.

We bought a home and needed several plumbing items.  David was prompt to meet our availability to give a bid to install items we had purchased and to perform repairs.  We accepted that bid and set a date.  Circumstances forced me to reschedule twice, and David was accommodating.  His two guys, Jimmy and Tony, arrived when expected and installed a new kitchen sink, disposal, reverse osmosis system and dishwasher.  And repaired a shower mixer valve.  And replaced a toilet.  And made provisions in the garage for a refrigerator ice maker.  Jimmy and Tony obviously knew their trade and worked steadily and cheerfully to complete all tasks.  I recommend them to anyone needing plumbing work.

Two of Austin plumbers' team members arrived after our tankless water heater broke during the big storm. We had been without electricity and now water, so were so pleased they were able to see us so quickly to diagnose the issue. Because of their diagnosis, we saved hours of time looking for a specialist that could fix the issue with these specialty parts. These team members reminded me of doctors. They were empathetic, clear and direct about what the issue was, and were honest that they did not have the parts or certificate to fix the issue, so referred us to a specialist. Real professionals.

I was remodeling a house the last two weeks of the year, in a rush, during the holidays, and Andre was always responsive and completely competent and helped me get everything ready for move-in on time. He's completely knowledgeable, a hard worker, and a heck of a nice guy. Now I'm going to have him back to talk about an outdoor shower I've dreamed up.  I can't recommend him enough for any and all plumbing jobs!

Our clothes washer was stopped up. In no time about 30 min tops. RC got his machine out snaked the line ran the clothes washer thru a drain cycle and has his machine put up.  I can say RC knew his stuff. I had a state plumbing license for years.

Jared and Randolph were great.  I called Jared and told him my kitchen sink was clogged and within 30 minutes Randolph was at my home and within 30 minutes my sink was unclogged!  Great fast service, professional, courteous and very protective over Covid Procedures!!

We've been using Austin's Best Plumbing for the last few years for various jobs and each and every time we've been more than happy with Rick's service and very reasonable rates.  Two days ago the hot water heater stopped working and Rick and Co. were able to come out the same day to see if the thing could be salvaged. (I always appreciate Rick's willingness to try and repair items if at all possible). A long time leak had left it rusted out but they were able to get a new one and install it the very next day.  This involved no small amount of wrangling on their part and we're endlessly appreciative of them bending over backwards to help us out. Since it was Saturday, Rick was not available but I can tell you that Glenn and Joe do wonderful work. They arrived on time  and were willing to answer all of our questions.  I can't recommend them more highly!

This was probably the best customer service experience I have had in a decade! We were told by 2 other companies we had a major issue with our kitchen line that would cost 10k or more. Ryan came out, explained everything, was friendly to my dogs and actually showed us that we needed minimal work. And only 300$ later we we had no stoppage and even scheduled for maintenances and other improvements with Ryan since he was so honest and sincere. I will ONLY call Ryan Huff and A&A for plumbing needs. Thank you soo much y'all for a pleasant and educational experience. Please use their service, you would never regret it!

Had issue with a shower not being able to shut of completely, called Hill Country Plumbing, made an appointment, thecame out, changed a part that they already had on with them on the truck, were on their way in less than an hour. Paid my bill over the phone simple easy and efficient - all handled very professionally and reasonable priced. Will use them for my next plumbing needs. Thanks for running a great company.

I had a service call that was processed through my rental company. I was ultimately responsible for the invoice, and I contacted Mike to see what the charges were for. He was rude and talked down on me, because I didn't understand why I was charged $89 twice. To which he replied service calls can be anywhere from $89-$400. I just don't think it's fair to be charged $89 for a young kid to come out, and then $89 for the 'diagnostic slab leak test'. Turns out someone had entered my yard and turned my water hose on. So i was charged $178 for this young boy to turn off the water hose.

I thought his customer service was lacking, and his employee was unskilled. I don't recommend this company all in all.

I contacted my father, who is a realtor and also has three rental houses himself. He is use to dealing with different plumbing companies, and even he thought the charges were outrageous.

I needed someone to fix a toilet leak at my house and also check the water pressure of my shower because it was too strong. Honest and fast service. He went to get a part to fix the toilet and didn't charge extra. Very reasonable price, would hire again.

Our plumber arrived on the early side of the timeframe given, was pleasant and professional, and got the damaged toilet switched out for a new one in less than 30 minutes. He asked me to inspect the job, I saw that the seat was a little crooked, and he adjusted that in about 2 minutes.

This is our second experience with Mr. Rooter of New Braunfels, and both have been great.

Top Notch Service and Professionalism. Leon and his team helped us through a difficult time, and even after the job was done has always been there to help and answer questions. We are brand new to Austin and trusted them, very glad we found them first. This is the team you want.  Paul W

Highly professional individuals. Fit me into their busy schedule for a minor home repair emergency. Very reasonable, take great pride in their work. Highly recommended.

Excellent service.  Quick, effective, and affordable.  Highly recommend Andre's Pro Plumbing to fix your plumbing issues.

09/27 - Update... the owner came out the next day and worked on the shower faucet.  He apologized for the issues that we encountered and ensured that we weren't charged for the last service call.  Net/net he made things right and everything is working properly now.  He assured that adjustments were going to be made with technician and front office staff so I am confident that this is a one-off deal.

Bathroom sinks stopped up.  Called on a Friday afternoon and got an appointment for the next day (Sat)!  Amazing.  Totally transparent.  Great communication prior to appointment with emails and text messages. Even called on Sat am to offer earlier appt if I wanted.  McKinley (plumber) came out and on-time.  Friendly, professional, explained everything.  Was able to unstop the sinks and offered suggestions before he left about maintenance.  We now have a go-to plumbing company for our future needs!  Highly, highly recommend these guys.

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