Best Businesses in Austin, TX

He found it!  My wife & I caught a slab leak in our garage the moment it started, literally. The wall was a little damp after we came back from dinner there was a tiny puddle.  Uh-oh.  The plumber came out and recommended Kevin @ Precision Leak so we wouldn't jackhammer the garage slab on an expensive wild goose chase.  That was back in March 2018 and the leak was so small Kevin couldn't find it.  I really appreciated his thoroughness and troubleshooting with me right there.  But alas, we were defeated.  Fast forward 3 months and he came out again.  The leak increased in volume, so now he could hear it with his super sonar.  He very quickly narrowed it down, and now the pipes are exposed and labeled for the plumber to do his work.  Kevin is an all around nice guy.  I really appreciated the time he took to explain things to me and let me add to the troubleshooting conversation.  The irony is if I would've ignored it and let it get worse I could've saved him a trip!  Thanks Kevin ;)

Reliable, reasonably priced and solid workmanship. Has done multiple jobs from simple faucet install to complex repair (reconnected bath drain in the slab requiring jack hammering to make a difficult reconnect to fix the leak. Also replaced water heater and replaced copper pipe after a freeze. Highly recommende!

Butch Marshall and his team are amazing. Reasonably priced, knowledgeable and professional! I have had them do work on my home and referred them several times. Everyone that I know that has had them come out was very pleased with their work. Even had someone contact me to get their number again after all their phone contacts were lost 'just in case' they need a plumber again. Highly recommend!

My Water Heater went out 12/27/2021. I called Ross Plumbing as recommended by a friend and the recording asked me to text the number with my information and the issue.  Cody contacted me that evening. I sent him a few pictures and explained the issue. He gave me a fair price and said he would move things around and get to it the next day if i approved of the price. I agreed.
He and a helper were at my house the next morning at around nine with the new Water Heater and were finished in very short order. My wife and I were impressed with his willingness and professionalism to answer any questions we had about the current job and any other questions we had about other issues in the house. I highly recommend Cody and Ross Plumbing.

Ruben is our friendly neighborhood plumber. Over the years, he has helped us replace toilets, repair toilets, replace entire plumbing lines, install water heaters - you name it! Ruben charges a fair price (and sometimes hasn't charged us at all for repairs) and does excellent work.

Needed a backflow test done so I texted Lauren and she replied promptly with the price. After checking with a few other businesses, this was the best price so I texted back to move forward with the test. They emailed me an invoice, did the test the same day. They emailed once it was completed, I paid online and received a receipt and copy of the report. The entire process was excellent and convenient!

I moved to the area recently and was happy to find Greenshire Handyman. AJ was very responsive, arrived on time and installed my front storm door quickly.  I'm very happy with the results and will definitely reach out to for assistance with other home projects I need completed!

Went to get an unusual diverted valve cartridge for a Pioneer valve. They immediately recognized what it was and had it in stock. They also recommended that I replace the seals. They had these as well. When I explained that I was not a plumber, he explained how to take out the old seals. The reason I am giving five stars is because if the price. Cost me less than $16 which I figure is 1/10 the coat of a plumber if I knew a good one.

Perfect experience. Danny is smart, experienced, a truly good guy, and gets the jobs done.

Very poor service. Waited 3 days for appointment. On the day they were supposed to come they called four times...but never showed up. Wasted a day waiting for them. All this to snake a shower drain.

I had a small laundry list of plumbing services I needed done. They arrived on time and addressed all my plumbing problems, including installing a new toliet. The two gentlemen were courteous and professional, I would definitely recommend this company again.

Bill is awesome. We had a 911 plumbing situation on THANKSGIVING day! He saved the day right before all the guests arrived. We greatly appreciate his prompt service!!!

Had a great experience with your company this morning nice to have a great plumber who's honest

I highly recommend Highland Lakes Plumbing. Shannon did a great job on a difficult bathroom job. He is very fair priced and is a very hard worker and efficient with his time. I will definitely be hiring him for any other plumbing jobs.

We have a ComfortNet™ CTK04 Communicating Thermostat, and this morning the Outdoor Temperature was not right:  reading 84 deg F vs. actual ambient of 72 deg F.  Certainly not a catastrophic situation, but I called, and they said that a service technician would have to come out in a day or so.  We set the appointment, but I asked to have a technician call me, and maybe we can troubleshoot or solve over the phone.  Sure enough, that is what we did, as Bobby called and we solved by rebooting the unit.  Simple enough!  Thanks Bobby!  I called later to cancel the appt.

We had to have a water line rerouted. They had to go crawling around in both of our attic spaces and cut multiple holes in sheetrock to do this. They were so good at explaining everything they did, and they kept the holes to the minimum they could get by with. They were very professional and neat with their work. I would highly recommend Jon Wayne!

He did fix my initial problem, but then he talked me into more.  At which point the accounting started getting Really strange.  send me money became a refrain alternated with but I'm saving you so much  I ended up over paying him $1297.  And in stead of just mailing me that money, he wanted to give me a check for the entire amount I had paid and then I woud give him a check for what I owed.  When I told him his check would have to clear before I could give him another check, he has quit calling.  

This seems like a scam to me

This was the plumber that is contracted with our homeowner's warranty company.  I made a claim for a tankless water heater on 6/29/13 mid-afternoon.  Here it is 7/1/13, mid-afternoon and no contact has been made by Big Jon Plumbing Service.  

I have since cancelled the claim and utilized the plumber that the previous homeowner's used to install the tankless water heater.  Guess Big Jon Plumbing Service doesn't like earning money or positive reviews...

For starters, Doing one job at a time like their website claims, is absolute crap.  I lost count of how many times Lucy & Tom (master plumber & proj mgr) actually told us they had too many jobs to keep up with & were so busy; I really need to get over to this one in Westlake Hills, so yours HAS to be finished tomorrow even though there were SO MANY problems left unaddressed! We chose L&M based on the reviews & photos on their site & regret it. To be told straight to her face that this is not a job we want to take photos of for our website by Lucy herself blew my roommate away & proved their true work ethic. She wasn't talking about design, colors, etc. the work is so poor & shoddy she didn't want to take credit for it! Fortunately, I work in Facilities & have had many opportunities to share the experience with other coworkers & industry professionals and refer them elsewhere. I will be the first to say my roommate's house has a lot of problems, its run down, but this bathroom was remodeled by people who didn't care about their workmanship & its abundantly clear in the photos taken the day Tom left after arguing this was as good as anyone would do. 3 times my roommate had to demand the painters come back because they did such a crappy job. If you saw it yourself (contact me, I'll be happy to share pictures & offer better referrals), you would think my friends painted it & say, man, yall should have hired some professionals! On the tub, there were two different colors of caulk used. It's messy & my roommate confronted Tom about it several times-he told her it was the best they could do & anyone who does this would have the same results. You can barely push on the shower wall but hear it cave in, stick to the hardy plank behind it & pop back up. She pointed that out too & Tom actually told her don't worry it's glued down real good around the edges. I'm not takin' it off now! Seriously?! I will give credit that they came up w/some solutions to the walls being uneven around the vanity & chose good quality parts, but the actual work they did is just embarrassing. We feel like we were ripped off in the worst way & taken advantage of since we did complain repeatedly, send photos of our concerns to Lucy & were basically bullied into backing down because they were just too busy to deal with our small project! When Lucy came & did the initial quote my roommate told her she didn't want it painted or tiled and that money was an issue. Lucy pushed & insisted on including the costs in the quote anyway-we asked for a breakdown & couldn't get one; Lucy guaranteed we'd be happier having them do it. We both really wish we'd not backed down to her bullying & done it ourselves! Tom again said after the 3rd time the painters came back that nobody would cut a line straighter than this! There's paint on shower walls (he says, well, just scrape it off  Um, I'm sorry, I shouldn't have to scrape it off!), paint running over the line where the tile meets the wall, door frame/ceiling look horrendous. But L&M will no doubt be quick to tell you they use contractors for that & can't control them...Lucy had to come out herself to fix some plumbing issues because they were so busy (doing one job at a time HA!) that she couldn't get her go-to guy to come do it for her. He had to come anyway the next day. Nobody who visits sees that work though, they see the tacky paint lines, the messy caked on caulk that's different colors, the gaping openings where the side panels of the shower should meet. You can't convince me water's not getting in there like Tom claimed. There are huge gaps where two of the walls meet that weren't caulked at all, much less in different colors! L&M overcharges for the quality, doesn't care about their actual customers wants/requests & steamrollers you into paying for what L&M will get the most money for, adding on extra things you specifically said you didn't want while talking down to you like you're a complete moron until you give in & agree stupidly thinking that, as professionals, they must know best. They rush through jobs without taking care of the things that are most noticeable cosmetically.My roommate actually asked Tom point blank: Tom! If this were in your home, would you leave it like this? he sheepishly said, Well, no I wouldn't so she said, ok, then don't expect me to accept it in mine! She complained & let him know she was not happy, she'd already emailed Lucy several times about concerns, including photos (we still have the emails too) & everytime it was just pushed off. They made her feel so inferior that it just became easier to get them out!Having the messes & carelessness fixed doesn't even matter anymore but we are both making absolutely sure to share this with everyone we meet & let them know this is not the place they want to take their business to. I'm glad I've had the opportunity to keep at least 4 people from taking business here simply by showing them the photos.

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