Best Businesses in Austin, TX

Kevin was very responsive to my text messages. Upon his arrival, he was very thorough conducting testing to determine the source of my leak/ break. He was honest as well. He heard my insurance company indicate they would pay a higher price, but he didn't increase his price.

Reliable, reasonably priced and solid workmanship. Has done multiple jobs from simple faucet install to complex repair (reconnected bath drain in the slab requiring jack hammering to make a difficult reconnect to fix the leak. Also replaced water heater and replaced copper pipe after a freeze. Highly recommende!

Great service!  Raul was so friendly and responsive.  I had a need water pressure meter installed.  He made sure I was getting strong pressure in all of my faucets and shower heads.

I'm a new client of Ross Plumbing.  Clint replaced a damaged copper line with PEX - supporting a recirculating hot water pump attached to my water heater.  Ross Plumbing scheduled me quickly, and the repair is awesome.  Clint was knowledgable, super friendly and the price was fair.  Ross Plumbing is my go-to plumber moving forward.  Thank you again Clint!

Ruben is our friendly neighborhood plumber. Over the years, he has helped us replace toilets, repair toilets, replace entire plumbing lines, install water heaters - you name it! Ruben charges a fair price (and sometimes hasn't charged us at all for repairs) and does excellent work.

Needed a backflow test done so I texted Lauren and she replied promptly with the price. After checking with a few other businesses, this was the best price so I texted back to move forward with the test. They emailed me an invoice, did the test the same day. They emailed once it was completed, I paid online and received a receipt and copy of the report. The entire process was excellent and convenient!

Great communication, on-time service, beyond satisfactory work, fair pricing, left zero mess behind, very efficient and will reach out for any other handyman needs.

Very helpful guys and took the time to help me find the correct part even though is was only $7.  It's good to know businesses like this are available instead of the big box stores.

Danny was the right handyman for my job!  After my dishwasher died I was desperate to replace it. I needed a problem solver who could figure out how to take the old dishwasher out (that had been tiled up to) while saving my granite countertops. Danny cut the tile in front of my dishwasher to get the dead dishwasher out and install the new one. While doing the install he found a rat's nest in the open lath. EEK! At my request, ​he was happy to clean it out and wall up the whole underneath​ of my kitchen sink to prevent it from​ happening again. He is very solution oriented and doesn't give up easily. If you need someone who's up for a challenge, Danny is your guy!

I have used AAA Auger for almost 25 years and will continue to do so. I called for an appointment and they said, Would now be okay?  I was thrilled.  Rudy came to my house today and installed my new faucets. There was a problem with turning off the water under the sinks. The knobs were stuck. Even I tried. He was very informative and kept me aware of everything he was doing.  He got everything fixed beautifully. He was professional and very polite.  He even gave me a discount. AAA Auger always sends me coupons for discounts.  
I highly recommend this company.

I would not recommend this plumbing company. The men that were sent out from this company were unskilled and seemed lost about how plumbing works in a home.

Bill and Diane Pair with Pair Plumbing & Septic have provided me with excellent customer service and work.  My farm is located about 20 miles from Cameron and recently all of my pipes froze and and broke due to the freeze.  The guys they sent to asses the damage were very professional and quickly identified the problem. The Pair's  were responsive and sympathetic to my needs and repaired my pipes.  This was not the first time we have had them service the farm, really good people.  Diane is a really sweet lady, more of a peach than a Pair!

I've used these guys for decades and can't recommend them enough.  Barry's always been the guy who shows up.  They answer the phone, they send someone as quickly as possible, the job gets done.  Love these guys.  Highly, highly recommended.

Excellent service and detailed work.  Shannon was ready and willing to help us with our clogged system on a Saturday morning, which we appreciated very much!

Very experienced and attentive to all details at our brand new house.

Highly recommended for all plumbing services!  Six Stars

Tech came out and diagnosed a bunch of problems and quoted us $9k in repairs but, of course, recommended we replace the entire system for around $19k.  
Thankfully we got a second opinion.  The tech from the second company came out, diagnosed a single point of failure and made the effort to find out that the part was under warranty; $350 total for the repair.  System has been running great since.  The tech said he had no idea what the first tech was talking about when I showed him the first quote for repairs and that we definitely shouldn't replace our entire 7 year old system.
Absolutely shameless.
I can't speak to the quality of their work, but before you find out, I'd recommend getting a second opinion to make sure the work they want to do even needs to be done.

Our A/C system froze up a couple of times (the basic freeze, turn it off for an hour or so and it starts working again). We called John Wayne out to come look at it even though it was working fine other than the two couple of freeze ups since we thought some maintenance would be beneficial. He said it was likely our filter, but then did the whole salesman speech on the laundry list of ways a new unit would be better, etc. We told him we were fine without one for now and would just replace the filter, but would consider a new unit down the road. Then he went back outside before he left and we went and ran an errand. He calls us and says I don't know what I did, but all of a sudden your breaker won't stop flipping. Then when we get back 10 min later, our compressor (which was only 2 years old) is now grounded and fried to the point of not being fixable, so our entire system is dead.

The only recourse the JWC tech offered was, in his words, he replaced the breaker free of charge, because I'm not sure what I did there. And then pulled up his lengthy price sheet again. $3-5k to replace the compressor that was now fried, or $11-15k for a new unit. I had a expert with over 30 years in the business come out for a second opinion and he told me what happened to the system, and he was appalled that they did this to us.

I attempted to escalate to JWC, but they offered zero in the way of assisting to make it right. Said not their fault, nothing they would do other than come out and give us price options to replace our system.

Not sure if it was merely grossly negligent, or malicious and intentional, but I do know that our AC worked when they showed up, was completely dead by the time they left, and they offered nothing other than extremely expensive options to at least put me back in the position I was in when they got there.

Would avoid at all costs unless you want employees to damage your systems, and the company deny it and tell you it is not their problem. They could have made it right at a negligible cost to their massive company, but instead left us to fend for ourselves.

Ray was very polite. Arrive when they say they will arrive. Let you know what the issue is and price before starting work.

Is there a star under 1?
Do not use this plumber if you value your home, money or service.
I will not even give the satisfaction to explain how unprofessional and unreliable he is.
If your Home warranty company gives you his name for work, call them immediately and refuse!

avoid l&m at all costs and tell everyone to do the same. i can say, without a doubt, that was one of the most horrible experiences of my life. never in my life have i worked with a team so completely unprofessional, no consideration for the customer, constantly shifting blame to the customer and the worst work ethic (or lack thereof rather) ever.

* lucy lies #1 and 2: work would take 2-3 weeks and that her workers would be sensitive to the fact that someone was living in the house while work was being done.
* lucy lie #3: saying i don't get the final check until you are satisfied twice to which we nodded and replied, okay.
* lucy lie #4: she listed the projects spread out over 3 phases showing work to be completed in 2 weeks (we BOTH have this written out).
* painting needed to be completed BEFORE carpet was put in, so the carpet installation had to be pushed back due to painting taking longer than expected.
* the day of carpet installation was a state holiday, so we were home. the painters arrived at 9am to finish up painting before carpet installer arrived at 10am. we pointed out all area of concern re: paint. they agreed that work needed to be done and seem to be rushing to complete it before carpet installation.
* although carpet was installed, we continued to see areas of concern re: the painting.
* on a DAILY basis, we marked areas of concern with blue painter's tape per lucy's instruction. this continued until the beginning of week 3 at which time lucy asked us to stop placing tape on the walls because it was taking off the paint. i then texted her photos of the areas of concern instead. that day, our blue painter's tape disappeared.
* areas of concern continued to be ignored, so i chose to work from home to PHYSICALLY point out areas of concern.
* lucy lie #5: she said the painters said they had been working at our house every day. i told her i worked from home 2 days and they in fact had not worked at all one of those days. her reply was, oh.
* horrible work ethic example: i'd estimate around 40-50% of the painter's time was spent on the phone; working 2.5 hours was considered a full day; the painter sent his WIFE and DAUGHTER to finish other painting tasks.
* i have photos of an exacto blade on the kitchen table; fast food cups left around the house; nails all over the floor of the garage (which we have to enter multiple times daily since it's been serving as our storage area and we've had to live out of boxes this entire time while they work); photos showing work areas ignore time and time again; the instance in which they placed 50-60 pounds of wooden and metal bunk bed parts against 2 pieces of art worth over $200,00 (this was another horrible story).
* in our countless walk-throughs, lucy never took notes. her replies would be verbal affirmations of uh huh. okay. yes. right. etc.
* lucy lie #6: when it came to painting the doors, the painters only painted the outside panel of the door; not the inside. i confirmed with lucy that they were in fact supposed to paint both sides of every door. she confirmed yes stating she'd let them know. when i asked the painter if lucy had told them they were to paint both sides of the doors, they replied no. we were just supposed to paint the outside. for confirmation i asked again. the painter replied that lucy had not told him to paint both sides. i told him what lucy had told us, to which he replied okay.
* after the first day of painting, i witnessed the painter's son place the shower curtain rod back on the wall that had been primed that day. i assumed there was some painting-professional reason for this and i didn't not question it as it's not my area of expertise. the next day, i saw that the curtain rod remained on the wall and they painted around it. i then removed the rod so that they could paint the entire area.
* lucy lie #7: she said they would remove switch plates and tape over hinges before painting. switch plates were not removed, but instead, being painted on around the edges. i then decided to remove the switch plates.
* lucy lie #8: she said window treatment hardware would be removed from the walls before painting began. i saw they were not removed before painting began, so we removed them from the entire house
* at one point they filled our trash and recycle bins completely leaving no room for us to dispose of our trash and recyclables.

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