Best Businesses in Austin, TX

He found it!  My wife & I caught a slab leak in our garage the moment it started, literally. The wall was a little damp after we came back from dinner there was a tiny puddle.  Uh-oh.  The plumber came out and recommended Kevin @ Precision Leak so we wouldn't jackhammer the garage slab on an expensive wild goose chase.  That was back in March 2018 and the leak was so small Kevin couldn't find it.  I really appreciated his thoroughness and troubleshooting with me right there.  But alas, we were defeated.  Fast forward 3 months and he came out again.  The leak increased in volume, so now he could hear it with his super sonar.  He very quickly narrowed it down, and now the pipes are exposed and labeled for the plumber to do his work.  Kevin is an all around nice guy.  I really appreciated the time he took to explain things to me and let me add to the troubleshooting conversation.  The irony is if I would've ignored it and let it get worse I could've saved him a trip!  Thanks Kevin ;)

Reliable, reasonably priced and solid workmanship. Has done multiple jobs from simple faucet install to complex repair (reconnected bath drain in the slab requiring jack hammering to make a difficult reconnect to fix the leak. Also replaced water heater and replaced copper pipe after a freeze. Highly recommende!

Great service!  Raul was so friendly and responsive.  I had a need water pressure meter installed.  He made sure I was getting strong pressure in all of my faucets and shower heads.

Ross Plumbing is 1000% committed and determined to fix your problem. They are very responsive and always show up on time. They are high-quality plumbers who are amazing people.
Ross Plumbing was recommended to me by the folks at Glass Well and I'm glad they did. Cody and Clint have taken care of several fairly routine plumbing issues for me and have been prompt, courteous, and reasonable.
More recently I've had a water heater problem. They replaced it but there were still issues. Over a couple of weeks they came out several times (no charge) and tired different solutions. When I mentioned I had a high flow rate on my water softener but no one could find a leak, even the plumbers with fancy technology, Clint ruled out other issues and finally discovered that yes, there was a slab leak from the water heater. We had all been stumped for months, but using reason and the process of elimination, plus his plumbing knowledge, Clint nailed it. Although it will be costly to fix this, at least now I know what the problem is and we can work around it till it's fixed. And if this ends up being a job beyond the scope of what Cody Ross Plumbing does, I will use Leroy Ross (Cody's father), who does construction plumbing.
In summary, they're the best around on all fronts. I cannot rate them high enough for what they've done.

Ruben is our friendly neighborhood plumber. Over the years, he has helped us replace toilets, repair toilets, replace entire plumbing lines, install water heaters - you name it! Ruben charges a fair price (and sometimes hasn't charged us at all for repairs) and does excellent work.

Needed a backflow test done so I texted Lauren and she replied promptly with the price. After checking with a few other businesses, this was the best price so I texted back to move forward with the test. They emailed me an invoice, did the test the same day. They emailed once it was completed, I paid online and received a receipt and copy of the report. The entire process was excellent and convenient!

This was our first time dealing with the Greenshire Handyman service and will definitely use them again. AJ was professional, knowledgeable, and patient with us on ensuring our projects would get completed as we expected. Additionally, he took the time to explain the entire scope of work and absolutely made sure we were happy with the final outcome. He even touched up some items that needed some attention. The customer service was pleasant and attentive to leaving our home as clean as possible. Great to have this business be local to us and will definitely use them again!

Don't spend money advertising on the radio inviting me to come into your showroom for you to tell me about your Toto fixtures and then have a person just yell at me from an adjacent room with the prices. I expected someone to show me the fixtures and explain the different options and availability, like they did at your competitor's down the street. I was very surprised by the lack of service given the description in your radio ad.

Danny showed up early, fixed one of my problems far quicker than I could have imagined, and took an on entire secondary project that we originally only talked about planning for and finished it the same day.  Awesome to have a handyman that knew what he was doing be so motivated to just get it all done so quickly.  If you need something done right and quickly call A List Handyman!

Very upsetting.  Hate even having to give you 1 star!  I called on Saturday and made an appointment for Sunday at 9:00am..... at 9:30am I called to find out if someone was on their way, the person on the phone tells me that they would let me know when someone was available, I just have to WAIT!  Huh?!?  What kind of business is this, horrible service, so now I'll seek business elsewhere.

After having 2 other plumbers tell me that my hot water heater needed to be replaced (one of them did so without even coming to look at it, just assumed that since it was 10 years old the problem would be solved by replacing it). When I called San Marcos Plumbing, I was frustrated and felt like these other plumbers were trying to take advantage of me and explained as much. I immediately trusted them as they explained that my frustration was completely warranted.  The woman I was working with to schedule the appointment called my tenant and was actually able to talk him through the issue over the phone and saved everyone time and money while completely fixing the problem. As I suspected, and had explained to the other plumbers to no avail,  it was a pilot light issue. San Marcos Plumbing was the only company who took the time to follow up and resolve the problem without scamming me out of hundreds of dollars to replace something that didn't need it.  They even followed up with me after to let me know they had spoken with my tenant and between the two of them fixed the pilot light. Great customer service!

This is the best plumbing company we have ever used, they are quick and responsive. I called them and they were at my front door ready to fix my plumbing problem in less than a hour.
 Pair Plumbing  & Septic not only provide great service they also provide great pricing and friendly staff. I have never had such a great experience with a plumbing company.. I will highly recommend this company to anyone that needs plumbing and septic work done. You guys are awesome, thanks again!!

Best plumbing experience we have ever had. We have used them for a few years and have always had a good experience. Andres was awesome very detailed oriented and knowledgeable. Thanks guys!

I highly recommend Highland Lakes Plumbing. Shannon did a great job on a difficult bathroom job. He is very fair priced and is a very hard worker and efficient with his time. I will definitely be hiring him for any other plumbing jobs.

I had a technician at my home 3 or 4 weeks before today. He told me everything that was wrong with my HVAC unit. I have had maintenance service, twice a year, since I had the unit installed 8 years ago. How could so much be wrong? He really gave me an uneasy feeling the second he walked in my door. I talked to several managers since then and all of them dropped the ball on their communication. I even called the manufacturer to see if I could move my warranty to a new company.

Today, I had a new technician come out, to look at what the last technician stated was wrong with my HVAC. What a difference a technician makes. It started with his knock on the door. He picked up all the advertisements that companies had put on my door step/left on my door. He handed them to me. That was a nice thing to do. He then did his thing and when he was done he showed me all the pictures of my unit. The things the last technician stated were wrong, this technician said they are fine. He gave his suggestions to make the unit work better but none needed anything done at this time. He gave me suggestions of what I can do to keep my unit working.

He then closed up my attic door. The spring falls off and can't put it flush to the ceiling. However, he temporarily fixed it so he could shut the attic door. Again, he didn't have to, but he said I like to treat customers like I want people to treat my family

So this one technician changed my feeling about this company for now.

I just read other reviews. My gosh, I am having the same issues. I was told the same thing about my warranty, they won't honor it even though I have a piece of paper that says I have Parts and Labor warranty for another 4 years. This is something I am going to research with the manufacturer. Does not seem right at al

I called Jon Wayne on Sat, Dec 24th after I had a outside spigot burst. They scheduled me for Wed, Dec 28th from noon to 4pm - which I get because of the freeze. I told them I didn't have water, due to the pipe burst. Took a day off of work to make sure I was home when they were available.

The date prior to the appointment I confirmed via text and the date of the appointment I called at 11:32am to reconfirm - they told me everything was great and a plumber would be coming from noon to 4pm.

At 1:38pm on the days of the appointment, a guy called and said they needed to reschedule me to Jan 11th. I asked him why the change and he said the people answering the phone only booked the appointment, but he was actually in scheduling and that was the first available appointment. I reminded him that I didn't have water and took they day off of work - his responses that I wasn't in their loyalty program and the 11th was the first available.

I booked another plumber for Friday the 30th and they showed up at 8:30 and completed the project by 10am.

How can this be the great service Jon Wayne promises and how can they run a company this way?

Ray was very polite. Arrive when they say they will arrive. Let you know what the issue is and price before starting work.

We called for service over the weekend, and Jon was out first thing Monday morning. He was professional and speedy - our problem was fixed within an hour!

Best of all, he was straight with us about what the problem was and what it would take to fix it - no up-selling or add-ons at all, which I REALLY appreciate.

I absolutely would recommend him, and will call on him again in the future if needed.  Five stars for sure. Thanks, Jon!

After dealing with Lucy Moreno and her business I think I have a pretty good idea of what it is like to go through a terrible divorce: I trusted the wrong person who repeatedly broke their promises to me and ultimately I spent a lot of money and needed legal counsel to make an awful person leave my life while praying they don't destroy my house in the process.
I contracted with this business to remodel my kitchen. In the beginning the initial project manager (Tom Estes) warned me that I would have to get tough with Lucy and basically kiss her butt if I was going to get her to perform all the stuff she promised to do. That was insane to me, I was baffled that her own sub was undermining his boss, and I shouldn't have to get tough with anyone who I was paying to provide services they enthusiastically agreed to do.  Tom also said that the comment Lucy hears most often from her clients is You lied to me! Lucy assured me that there would be no cost overruns, they wouldn't do anything we didn't agree to do in writing, I'd be happy with their quality work, etc.  
It turns out this business wrote the book on dirty contractor tricks. Every other day I was getting messages that work was cancelled and they'd have to start up another day. My favorite excuse was that when work couldn't start on a Monday for whatever reason, she claimed that it was easier to work a full five day week then to get started mid-week and only work a couple of days in a row so progress was pushed off until the following Monday. Sure, her crew totally isn't sitting around not making any money on another smaller project she didn't want to turn down in favor of my project because working a 3 or 4 day week is so complicated.
Even though our contract was fixed-price Lucy constantly hit me up for the cost of items she either forgot to include in the price or she didn't want to pay for.  Seemed like it was always a pushy, high-pressure sell to get me to agree to something now now now, the guy is here he can do it or he'll have to come back later type of thing. I always said no, and when I'd ask her why she doesn't think the contract means she has to cover it she'd throw up her hands and say hey, I won't  fight you on this one. I didn't want to fight either, I just wanted my contractor to do what they said they would do!
When I found substandard work in progress and complained I was told to relax and stop bringing these things to her attention because they're not finished and there's nothing to worry about. When I called her attention to inferior work upon completion I was blamed for not catching the poor quality work in progress and directing the sub to fix it (which under agreement I could not even do, the homeowner cannot direct subs). Everything was blame the homeowner, including the fact that I was trying to turn an old carport into a kitchen, something that was abundantly clear to this business when they bid on the project.
The previous reviewer totally nailed it: Lucy is a bully, and with a volatile combination of arrogance and stubbornness to the point of being surreal.  While standing in my kitchen as her subs ripped up parts of my new wood floor to redo it for the second time (and only after bitter complaining on my part) she refused to acknowledge that there had been any problems on my job and that we do quality work, we get nothing but compliments. Say what?!?  I had to hear that's the best that can be done until I argued, and argued, and argued, and argued to get things fixed. The project suffered from lack of oversight and management, with Lucy and much of her subs apparently incapable of applying logic or common sense to the work.  I spent more than one evening surveying what was supposed to be my fabulous new kitchen completely in tears trying to comprehend the insane mind that could think this kind of work was acceptable.  I must admit that a couple of her subs were honest, hardworking guys who obviously cared more about quality and customer service than Lucy did.
When the project failed to pass the electrical inspection Lucy doubled-down and refused to do any more work until I gave her the final payment, which clearly is not due by contract until all the work is done and the liabilities are cleared.  Lucy literally stated she did not care about the terms of our contract, she just wanted to be paid (greatest email ever, got it in writing, thank you!). Never mind the fact that it didn't pass the city inspection or that a sub (who had been fired early in the project before demo even started) had attempted to file an invalid lien on my property. She makes up the rules as she goes along and I don't think she ever even actually read the contract that we signed.  Her work ethic reminds me of a drug-addict: lie and do whatever it takes to get the money and always deny any problems exist.

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