Best Businesses in Austin, TX

By far world class. Kevin has been beyond attentive and helpful in helping detect or foundation leak. He confirms everything with us as well as with the plumbing company we are using. It's hard to find a genuine company with outstanding work ethics- but this is definitely one of them. Highly recommended.

Reliable, reasonably priced and solid workmanship. Has done multiple jobs from simple faucet install to complex repair (reconnected bath drain in the slab requiring jack hammering to make a difficult reconnect to fix the leak. Also replaced water heater and replaced copper pipe after a freeze. Highly recommende!

Butch Marshall and his team are amazing. Reasonably priced, knowledgeable and professional! I have had them do work on my home and referred them several times. Everyone that I know that has had them come out was very pleased with their work. Even had someone contact me to get their number again after all their phone contacts were lost 'just in case' they need a plumber again. Highly recommend!

I'm a new client of Ross Plumbing.  Clint replaced a damaged copper line with PEX - supporting a recirculating hot water pump attached to my water heater.  Ross Plumbing scheduled me quickly, and the repair is awesome.  Clint was knowledgable, super friendly and the price was fair.  Ross Plumbing is my go-to plumber moving forward.  Thank you again Clint!

Ruben is our friendly neighborhood plumber. Over the years, he has helped us replace toilets, repair toilets, replace entire plumbing lines, install water heaters - you name it! Ruben charges a fair price (and sometimes hasn't charged us at all for repairs) and does excellent work.

Needed a backflow test done so I texted Lauren and she replied promptly with the price. After checking with a few other businesses, this was the best price so I texted back to move forward with the test. They emailed me an invoice, did the test the same day. They emailed once it was completed, I paid online and received a receipt and copy of the report. The entire process was excellent and convenient!

I moved to the area recently and was happy to find Greenshire Handyman. AJ was very responsive, arrived on time and installed my front storm door quickly.  I'm very happy with the results and will definitely reach out to for assistance with other home projects I need completed!

Josco sure is not professional on the phone.  I just gave up trying to speak with the parts man they had answering the phone.  He mumbled some sort of answer, so I asked again, he mumbled something again, so the third time I said, I did not understand your name, who is this?  And on the third try, he again mumbles a name I cannot understand.    So, I gave up, even though I *really* needed to find this part...

Danny was amazing! We originally called him in to install a couple deadbolts on 2 doors in the house. At first I thought I would do it myself, but once I realized it was a lot more work than I had anticipated, we called in Danny. He was very courteous and friendly and quoted us for 1 hour worth of work. Not only did he install the deadbolts like we asked, he also fixed problems on both doors (one was not closing all the way and one was jamming) so they would close properly. He also patched up several areas around the door where paint has been chipped off throughout the years.

Once he was wrapping up, we were talking and I mentioned how one of the bathtubs in the house was not draining anymore so we couldn't use it. It turns out he is a plumbing expert too. Withing 15 minutes, the drain was back in working condition!

I live in a very old house so there are a lot of issues that need to be addressed. Finding a friendly, honest, and trustworthy handyman like Danny is rare, so we are very glad to have met him. I will definitely be calling him back when we are ready to tackle some of the other issues in the house. A List is a company I'd feel confident recommending to my friends and family. Thanks again Danny!

We called at 8 with water pouring out of our shower, so we turned off the water to the whole house. They said they'd be out by 9:30, called at 9:40 no one answered so I left a message. Called again at 10 was told plumber had difficulty at previous job couldn't show up until some time between 12-1, still no one shows up and no one calls, so we call again and they had pushed us back to 7:30 AM. All this waiting and no water and no call from them and they aren't willing to help they just say, well sorry. So much for 24 hour service or any service for that matter.

This is easily the rudest plumbing company I've ever dealt with. The point of contact stepped away for 30 minutes during the service window and I get having to move on in that case but the customer service trying to reschedule was unprofessional at best. Liars and extremely condescending. Literally laughed at me. I work as a purchasing agent for a builder and will shout from the root tops to NEVER use this company for any service.

Pair Plumbing and Septic came out and identified both of my plumbing problems that no one else could find. Their service and expertise was A+. They also cleaned out my septic at a reasonable price in a timely manner. Thank you Pair Plumbing for your customer care and professional service. I will use you again and refer you friends and family. I think the bad review they got sounds more personal than the actual service they provide.

This is the second time they have responded after a big freeze.  My water pipes froze and broke.  I'm guessing this happened on Thursday.  Today I noticed water running out from under my house, across my yard and down the alley several hundred yards.  They came within an hour of my calling.  There must be hundreds of broken pipes in Austin now beginning to thaw and leak.

We asked for help with some stuff that we just couldn't fix on our own.
Came out when he said he would, was right on time.  Professional and courteous gentleman.  Helped us get our water system back on line after some serious freeze damage from URI 2021.  He knows how to fix stuff.  We would use his services again if needed.

I called them for a broken AC after hearing their we do things the right way commercials on the radio. They set an appt the next day from 3-5pm. I planned my day accordingly. I received a call the next day at 3:30 informing me they would be here closer to 5pm. By 6pm, no Goettl repairman. I called to find out where they were. I was told this is their busiest time of the year.  (The first week in April?) I guess their (potential) customers are not busy-we have nothing to do but clear our schedules and wait around all day for technicians who fail to show up. I called another, well-known AC company.

They did not hit the window of time that they designated. When called no consolation was given as a result of the missed schedule.

Update:  After seeing post I was promptly followed up and offered consolation because of the time I waited.

He did fix my initial problem, but then he talked me into more.  At which point the accounting started getting Really strange.  send me money became a refrain alternated with but I'm saving you so much  I ended up over paying him $1297.  And in stead of just mailing me that money, he wanted to give me a check for the entire amount I had paid and then I woud give him a check for what I owed.  When I told him his check would have to clear before I could give him another check, he has quit calling.  

This seems like a scam to me

This was the plumber that is contracted with our homeowner's warranty company.  I made a claim for a tankless water heater on 6/29/13 mid-afternoon.  Here it is 7/1/13, mid-afternoon and no contact has been made by Big Jon Plumbing Service.  

I have since cancelled the claim and utilized the plumber that the previous homeowner's used to install the tankless water heater.  Guess Big Jon Plumbing Service doesn't like earning money or positive reviews...

After dealing with Lucy Moreno and her business I think I have a pretty good idea of what it is like to go through a terrible divorce: I trusted the wrong person who repeatedly broke their promises to me and ultimately I spent a lot of money and needed legal counsel to make an awful person leave my life while praying they don't destroy my house in the process.
I contracted with this business to remodel my kitchen. In the beginning the initial project manager (Tom Estes) warned me that I would have to get tough with Lucy and basically kiss her butt if I was going to get her to perform all the stuff she promised to do. That was insane to me, I was baffled that her own sub was undermining his boss, and I shouldn't have to get tough with anyone who I was paying to provide services they enthusiastically agreed to do.  Tom also said that the comment Lucy hears most often from her clients is You lied to me! Lucy assured me that there would be no cost overruns, they wouldn't do anything we didn't agree to do in writing, I'd be happy with their quality work, etc.  
It turns out this business wrote the book on dirty contractor tricks. Every other day I was getting messages that work was cancelled and they'd have to start up another day. My favorite excuse was that when work couldn't start on a Monday for whatever reason, she claimed that it was easier to work a full five day week then to get started mid-week and only work a couple of days in a row so progress was pushed off until the following Monday. Sure, her crew totally isn't sitting around not making any money on another smaller project she didn't want to turn down in favor of my project because working a 3 or 4 day week is so complicated.
Even though our contract was fixed-price Lucy constantly hit me up for the cost of items she either forgot to include in the price or she didn't want to pay for.  Seemed like it was always a pushy, high-pressure sell to get me to agree to something now now now, the guy is here he can do it or he'll have to come back later type of thing. I always said no, and when I'd ask her why she doesn't think the contract means she has to cover it she'd throw up her hands and say hey, I won't  fight you on this one. I didn't want to fight either, I just wanted my contractor to do what they said they would do!
When I found substandard work in progress and complained I was told to relax and stop bringing these things to her attention because they're not finished and there's nothing to worry about. When I called her attention to inferior work upon completion I was blamed for not catching the poor quality work in progress and directing the sub to fix it (which under agreement I could not even do, the homeowner cannot direct subs). Everything was blame the homeowner, including the fact that I was trying to turn an old carport into a kitchen, something that was abundantly clear to this business when they bid on the project.
The previous reviewer totally nailed it: Lucy is a bully, and with a volatile combination of arrogance and stubbornness to the point of being surreal.  While standing in my kitchen as her subs ripped up parts of my new wood floor to redo it for the second time (and only after bitter complaining on my part) she refused to acknowledge that there had been any problems on my job and that we do quality work, we get nothing but compliments. Say what?!?  I had to hear that's the best that can be done until I argued, and argued, and argued, and argued to get things fixed. The project suffered from lack of oversight and management, with Lucy and much of her subs apparently incapable of applying logic or common sense to the work.  I spent more than one evening surveying what was supposed to be my fabulous new kitchen completely in tears trying to comprehend the insane mind that could think this kind of work was acceptable.  I must admit that a couple of her subs were honest, hardworking guys who obviously cared more about quality and customer service than Lucy did.
When the project failed to pass the electrical inspection Lucy doubled-down and refused to do any more work until I gave her the final payment, which clearly is not due by contract until all the work is done and the liabilities are cleared.  Lucy literally stated she did not care about the terms of our contract, she just wanted to be paid (greatest email ever, got it in writing, thank you!). Never mind the fact that it didn't pass the city inspection or that a sub (who had been fired early in the project before demo even started) had attempted to file an invalid lien on my property. She makes up the rules as she goes along and I don't think she ever even actually read the contract that we signed.  Her work ethic reminds me of a drug-addict: lie and do whatever it takes to get the money and always deny any problems exist.

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