Best Businesses in Austin, TX

We started with another company that couldn't get to our water main leak for a full week.  We are now glad they were so busy, as it prompted us to keep searching, and we stumbled onto PLD.  Kevin, the owner, was responsive, prompt, professional, and honest.  Using sound waves he traced the water flow from the water main to the house, to quickly isolate and expose a segment of cracked PVC (2 ft deep), all the while taking time to discuss his methods for locating the leak.  Turns out Kevin is actually an engineer that just really enjoys this business.  Lastly, as for the cost, I'm pretty sure the other leak company would have charged us 20-25% more, plus Kevin recommended an affordable plumber to make the repair, saving us some more money.

Reliable, reasonably priced and solid workmanship. Has done multiple jobs from simple faucet install to complex repair (reconnected bath drain in the slab requiring jack hammering to make a difficult reconnect to fix the leak. Also replaced water heater and replaced copper pipe after a freeze. Highly recommende!

Butch Marshall and his team are amazing. Reasonably priced, knowledgeable and professional! I have had them do work on my home and referred them several times. Everyone that I know that has had them come out was very pleased with their work. Even had someone contact me to get their number again after all their phone contacts were lost 'just in case' they need a plumber again. Highly recommend!

My Water Heater went out 12/27/2021. I called Ross Plumbing as recommended by a friend and the recording asked me to text the number with my information and the issue.  Cody contacted me that evening. I sent him a few pictures and explained the issue. He gave me a fair price and said he would move things around and get to it the next day if i approved of the price. I agreed.
He and a helper were at my house the next morning at around nine with the new Water Heater and were finished in very short order. My wife and I were impressed with his willingness and professionalism to answer any questions we had about the current job and any other questions we had about other issues in the house. I highly recommend Cody and Ross Plumbing.

Would definitely recommend the services of Ruben. He answered all my questions over the phone first and even asked if I could take a picture of the issue, then quoted me over the phone. I knew what to expect and what I was going to pay before he even came out. He worked with my work schedule and met me at my apartment exactly when he said he would, even called/text to confirm.

Very nice gentleman. He retrieved my grandmother's necklace that was gifted to me 19 years ago. I don't know what I would do without him. He gave me some plumbing tips and even cleaned up the area he worked on.

Looking for a family plumbing business? Call Ruben!!

Very impressed at the knowledge and corrections made to my irrigation system. Thank you so much

This was our first time dealing with the Greenshire Handyman service and will definitely use them again. AJ was professional, knowledgeable, and patient with us on ensuring our projects would get completed as we expected. Additionally, he took the time to explain the entire scope of work and absolutely made sure we were happy with the final outcome. He even touched up some items that needed some attention. The customer service was pleasant and attentive to leaving our home as clean as possible. Great to have this business be local to us and will definitely use them again!

Buyer Beware - Josco in Austin, TX
Terrible Customer Service Experience and watch your wallet.

Called Josco before I went as I needed to replace a 25 year old pressure valve attached to a 3 foot piece of old copper pipe.  Explained I had done 4 hours of work digging it out of  the dried rocky caliche clay that is my front yard and asked if they would help me figure out a replacement setup.  Josco assured me they would be happy to help and to come on in.  

When I got to Josco I was met by a youngish, dark haired sales guy who was busy chatting with two younger plumbers and seemed to be pissed off that another customer came in.  I spent 5 minutes or so listening to them discuss everything but plumbing or parts, but that is part of what customer service is all about so I didn't think twice about it.  When it came to my turn, I let him know I was the one that called and showed him the 3' piece of pipe and pressure valve that I needed to replace.

One of the Josco salesman's buddies, (the visiting plumber) immediately took interest in my project as he and his friend were walking out the door and advised me that the only way to replace the pipe was to use a 3' pex pipe adapter that he would be glad to fabricate for me for just $600.  Both he and the sales guy had a nice laugh as did I, until they informed me that they were serious about the price for him to fabricate the 3 foot piece.

The sales guy and the plumber exchanged a look and both agreed that it was the only way to fix the situation.  I inquired about using PVC, or a similar piece of copper or perhaps a short piece of galvanized pipe for the part.  

The sales guy begrudginly brought out a piece of pvc with an elbow to show me that it just could not be done any other way other than the $600 option his buddy proposed.  He went on to advise me that they did not carry anything similar to the pressure valve but that he might be able find me one.

At that point I did not even wait for the inevitable and additionally price gouge quote for the pressure valve and explained I had to step out to take a call.  Fortunately for me, and unfortunately for Josco, I have a background in construction although I had just come from a business meeting and my dress code may have thrown them off.  Otherwise an unsuspecting and trusting customer might have indeed paid Josco nearly $1000 for a 3' piece of pex pipe, a ball joint and a pressure valve.  

Not sure how these guys do business, but unsuspecting customers should know that the seemingly complete lack of ethics and integrity and the sales guy's blatant attempt to find the next mark while they rip off a customer is amazing to me.

From Josco I went right down the street to another plumbing supply house and solved the entire problem, with pex pipe adapter, ball joint, new pressure meter, nice and honorable people and a great experience for less than $125.

My opinion of Josco Plumbing Supply is less that 1 star, but that is not an option.  Yet another Buyer Beware type of situation.

Danny is the man! He's a handyman you can trust and won't try to rip you off. Awesome guy.

Always use these guys for my plumbing needs, and recommend them to friends whenever someone is looking for a plumber.

Horrible service. Terrible customer service. Their representative was rude and did not help at all. I would never recommend them as a professional plumbing company.

Pair Plumbing and Septic came out and identified both of my plumbing problems that no one else could find. Their service and expertise was A+. They also cleaned out my septic at a reasonable price in a timely manner. Thank you Pair Plumbing for your customer care and professional service. I will use you again and refer you friends and family. I think the bad review they got sounds more personal than the actual service they provide.

I've used these guys for decades and can't recommend them enough.  Barry's always been the guy who shows up.  They answer the phone, they send someone as quickly as possible, the job gets done.  Love these guys.  Highly, highly recommended.

Excellent service and detailed work.  Shannon was ready and willing to help us with our clogged system on a Saturday morning, which we appreciated very much!

Very experienced and attentive to all details at our brand new house.

Highly recommended for all plumbing services!  Six Stars

Had our AC unit go out for a couple of days. Brian from Dayton Services came out and gave a fair quote for a new system. He didn't try and sell us something we didn't need. 12 year parts and labor warranty was hard to beat plus the level of professionalism was great.

Called Friday to get a water heater checked out. Spoke with the customer rep Allison. She was SUPER NICE! We can have someone call you today and have someone out today. Can I get a back up number to try if the first one doesn't work? Super nice.
Fast forward to Saturday-still no contact from Jon Wayne. Now I have wasted an entire day waiting on a call that never came for a technician that never showed up. If I ran my business like they do, I would be bankrupt. I would strongly advise you forgo this group of unprofessional people and keep searching. I have.

Horrible service! This man left in the middle of doing the job supposedly to go get a part he needed and never came back. I do not recommend this company or this person.

Big John was referred to my by my home warranty company for a broken water heater after the first company couldn't take my call to even schedule an appointment.  He arrived within 2hrs, clearly explained my options, worked out the details with the warranty company, and had the replacement installed the next morning.   I really appreciate the prompt and professional service.   I compared prices for comparable plumbing services and he was competitive.

For starters, Doing one job at a time like their website claims, is absolute crap.  I lost count of how many times Lucy & Tom (master plumber & proj mgr) actually told us they had too many jobs to keep up with & were so busy; I really need to get over to this one in Westlake Hills, so yours HAS to be finished tomorrow even though there were SO MANY problems left unaddressed! We chose L&M based on the reviews & photos on their site & regret it. To be told straight to her face that this is not a job we want to take photos of for our website by Lucy herself blew my roommate away & proved their true work ethic. She wasn't talking about design, colors, etc. the work is so poor & shoddy she didn't want to take credit for it! Fortunately, I work in Facilities & have had many opportunities to share the experience with other coworkers & industry professionals and refer them elsewhere. I will be the first to say my roommate's house has a lot of problems, its run down, but this bathroom was remodeled by people who didn't care about their workmanship & its abundantly clear in the photos taken the day Tom left after arguing this was as good as anyone would do. 3 times my roommate had to demand the painters come back because they did such a crappy job. If you saw it yourself (contact me, I'll be happy to share pictures & offer better referrals), you would think my friends painted it & say, man, yall should have hired some professionals! On the tub, there were two different colors of caulk used. It's messy & my roommate confronted Tom about it several times-he told her it was the best they could do & anyone who does this would have the same results. You can barely push on the shower wall but hear it cave in, stick to the hardy plank behind it & pop back up. She pointed that out too & Tom actually told her don't worry it's glued down real good around the edges. I'm not takin' it off now! Seriously?! I will give credit that they came up w/some solutions to the walls being uneven around the vanity & chose good quality parts, but the actual work they did is just embarrassing. We feel like we were ripped off in the worst way & taken advantage of since we did complain repeatedly, send photos of our concerns to Lucy & were basically bullied into backing down because they were just too busy to deal with our small project! When Lucy came & did the initial quote my roommate told her she didn't want it painted or tiled and that money was an issue. Lucy pushed & insisted on including the costs in the quote anyway-we asked for a breakdown & couldn't get one; Lucy guaranteed we'd be happier having them do it. We both really wish we'd not backed down to her bullying & done it ourselves! Tom again said after the 3rd time the painters came back that nobody would cut a line straighter than this! There's paint on shower walls (he says, well, just scrape it off  Um, I'm sorry, I shouldn't have to scrape it off!), paint running over the line where the tile meets the wall, door frame/ceiling look horrendous. But L&M will no doubt be quick to tell you they use contractors for that & can't control them...Lucy had to come out herself to fix some plumbing issues because they were so busy (doing one job at a time HA!) that she couldn't get her go-to guy to come do it for her. He had to come anyway the next day. Nobody who visits sees that work though, they see the tacky paint lines, the messy caked on caulk that's different colors, the gaping openings where the side panels of the shower should meet. You can't convince me water's not getting in there like Tom claimed. There are huge gaps where two of the walls meet that weren't caulked at all, much less in different colors! L&M overcharges for the quality, doesn't care about their actual customers wants/requests & steamrollers you into paying for what L&M will get the most money for, adding on extra things you specifically said you didn't want while talking down to you like you're a complete moron until you give in & agree stupidly thinking that, as professionals, they must know best. They rush through jobs without taking care of the things that are most noticeable cosmetically.My roommate actually asked Tom point blank: Tom! If this were in your home, would you leave it like this? he sheepishly said, Well, no I wouldn't so she said, ok, then don't expect me to accept it in mine! She complained & let him know she was not happy, she'd already emailed Lucy several times about concerns, including photos (we still have the emails too) & everytime it was just pushed off. They made her feel so inferior that it just became easier to get them out!Having the messes & carelessness fixed doesn't even matter anymore but we are both making absolutely sure to share this with everyone we meet & let them know this is not the place they want to take their business to. I'm glad I've had the opportunity to keep at least 4 people from taking business here simply by showing them the photos.

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