Best Businesses in Austin, TX

We started with another company that couldn't get to our water main leak for a full week.  We are now glad they were so busy, as it prompted us to keep searching, and we stumbled onto PLD.  Kevin, the owner, was responsive, prompt, professional, and honest.  Using sound waves he traced the water flow from the water main to the house, to quickly isolate and expose a segment of cracked PVC (2 ft deep), all the while taking time to discuss his methods for locating the leak.  Turns out Kevin is actually an engineer that just really enjoys this business.  Lastly, as for the cost, I'm pretty sure the other leak company would have charged us 20-25% more, plus Kevin recommended an affordable plumber to make the repair, saving us some more money.

Reliable, reasonably priced and solid workmanship. Has done multiple jobs from simple faucet install to complex repair (reconnected bath drain in the slab requiring jack hammering to make a difficult reconnect to fix the leak. Also replaced water heater and replaced copper pipe after a freeze. Highly recommende!

I spoke with three plumbers and chose Butch at Marshall Plumbing for his knowledge over the other two highly recommended plumbers.  He was the lowest bid on a job involving 13 individually owned condos.  He was on time, very professional and all of the owners were very satisfied with his work on an older property.  He did such a good job he was asked back the next week to install four additional toilets.  He charged us a lower rate than expected and actually provided some parts and much knowledge at no extra charge.  I will use him again on larger commercial or small residential jobs.

My Water Heater went out 12/27/2021. I called Ross Plumbing as recommended by a friend and the recording asked me to text the number with my information and the issue.  Cody contacted me that evening. I sent him a few pictures and explained the issue. He gave me a fair price and said he would move things around and get to it the next day if i approved of the price. I agreed.
He and a helper were at my house the next morning at around nine with the new Water Heater and were finished in very short order. My wife and I were impressed with his willingness and professionalism to answer any questions we had about the current job and any other questions we had about other issues in the house. I highly recommend Cody and Ross Plumbing.

Ruben is our friendly neighborhood plumber. Over the years, he has helped us replace toilets, repair toilets, replace entire plumbing lines, install water heaters - you name it! Ruben charges a fair price (and sometimes hasn't charged us at all for repairs) and does excellent work.

Needed a backflow test done so I texted Lauren and she replied promptly with the price. After checking with a few other businesses, this was the best price so I texted back to move forward with the test. They emailed me an invoice, did the test the same day. They emailed once it was completed, I paid online and received a receipt and copy of the report. The entire process was excellent and convenient!

This was our first time dealing with the Greenshire Handyman service and will definitely use them again. AJ was professional, knowledgeable, and patient with us on ensuring our projects would get completed as we expected. Additionally, he took the time to explain the entire scope of work and absolutely made sure we were happy with the final outcome. He even touched up some items that needed some attention. The customer service was pleasant and attentive to leaving our home as clean as possible. Great to have this business be local to us and will definitely use them again!

It's going to happen to you eventually--you're going to have a problem with your plumbing. And guess what? If you're trying to DIY the problem (like me), Lowe's, Home Depot, or any of those other big-box, home improvement stores WON'T always have the part you're looking for.

Josco Plumbing Supply is one of many parts supply shops wedged on to the dusty, and always busy, Industrial Blvd in South Austin. Did I mention they're small? If you're driving by and you blink, you'll miss it.

Don't let that sweat you, though. When I walked in to the store, with only a picture of the part (an American Standard faucet stem) on my cell phone, an employee quickly replied That's American Standard...Yeah, we have that.

All the parts on my list? They had them. Silicone grease? Got it. Extra washers? Done. Everything was competitively priced, too. The entire process only took a couple of minutes and couldn't have been easier.

I hope to never use them again (because that means I'll be fixing something else!), but knowing that I will, it's good to know a place like Josco Plumbing Supply exists.

Danny is a rad human with some serious handiman superpowers!. I kept calling him Sherlock Holmes, because I hired him to figure out what was wrong with my water system.

It was one mystery after another, and he solved them gracefully. Excellent problem solving and execution of solutions!

Danny is so committed to being a badass ninja handiman and getting the job done right, that he seriously sucked the water out of a sink tube and spit it out, to pull out the debris blockage:

I mean - what??? Who does that? That is some serious commitment to a job well done! And some serious old school wisdom and know-how - to trouble shoot such a quirky and mysterious circumstance.

Add to that the fact that Danny is pretty much a human leprochaun / magical elf, and his daughters are like walking faeries , you've got yourself a rad and helpful human who can help you with nearly everything!

Thanks Danny!

Did a great job today. Came over right away and solved the issue without charging an arm and a leg. Which is very rate these days. Thank you guys!!

Recently we called San Marcos Plumbing for help with a hot water heater. The tech came and gave his advice without charging. We then called to have a sink replaced in the bathroom. They were prompt, courteous and successful. Can't ask for more than that!

Bill and Diane Pair with Pair Plumbing & Septic have provided me with excellent customer service and work.  My farm is located about 20 miles from Cameron and recently all of my pipes froze and and broke due to the freeze.  The guys they sent to asses the damage were very professional and quickly identified the problem. The Pair's  were responsive and sympathetic to my needs and repaired my pipes.  This was not the first time we have had them service the farm, really good people.  Diane is a really sweet lady, more of a peach than a Pair!

This is the second time they have responded after a big freeze.  My water pipes froze and broke.  I'm guessing this happened on Thursday.  Today I noticed water running out from under my house, across my yard and down the alley several hundred yards.  They came within an hour of my calling.  There must be hundreds of broken pipes in Austin now beginning to thaw and leak.

Excellent service and detailed work.  Shannon was ready and willing to help us with our clogged system on a Saturday morning, which we appreciated very much!

Very experienced and attentive to all details at our brand new house.

Highly recommended for all plumbing services!  Six Stars

My experience with Dayton A/C & Heating was so terrible that I filed a complaint with the Texas Department of Licensing and Regulation. The TDLR Enforcement Division considered the complaint significant enough to open an investigation (ACR20170023315). As of the writing of this review, the investigation is ongoing.

I filed the complaint with TDLR because, when I questioned the quality of Dayton's installation work in process, Dayton became hostile and threatened me. Also, I had the work inspected by several experts who said the work does not comply with standards, and it violates building code. Details are provided below.

During the first day of work, Dayton employees began installing the line sets for the proposed HVAC equipment. After that first day of work, they did not return for a week. During that time, I examined their work, and became concerned over quality. I called to voice my concerns, and Dayton employees became aggressive, including Winston Coy Dayton, the company owner (TACLB00010288E). When he threatened to put a lien on my home, I ended the call. Coy immediately sent me several texts that claimed: I have no legal position to defend myself; he owns a large company with many lawyers who have never lost a lawsuit; and I cannot have an inspection performed on the work so far. Ironically, he even accused me of being a bully.

In the days following, I had the work inspected by two inspection companies, the lead instructor at a local HVAC training and certification school, and a professional engineer. I also discussed the work with various individuals representing the manufacturer, relevant regulatory agencies, reputable HVAC service companies, and legal counsel.

Those who personally inspected the work onsite described it as unprofessional, poor workmanship, not educated, messy, and unskilled. In addition, numerous contractors for other trades were onsite for our renovation project, and they invariably said the work was terrible.

While the professional engineer was performing his inspection, he observed writing on the lines that was not relevant to this job, paint smears, along with the extensive damage. He wondered aloud whether these lines were not new but rather old material salvaged from a previous job.

The various experts made the following claims: the work was not performed in compliance with manufacturer specifications or industry best practices; the work commits numerous building code violations; if the installation were completed, the system will not operate properly, and the lines will leak condensation water inside the drywall, causing property damage and creating a health risk; the only viable correction to the installed line sets is to completely remove and replace them. Also, Dayton's planned method for installing drain lines would not comply with building code. In addition, the way Dayton chose to install their line sets makes installation for other components difficult to comply with building code, requiring more complex and expensive solutions.

After receiving written reports from the experts, I sent to Dayton a letter that contained a summary of events, photos of the work, and the 56-page report by the professional engineer, which referenced the other two inspection reports. I provided those documents to TDLR for the complaint process.

As suggested by my lawyer, I included with the letter a release that Dayton would sign to terminate the agreement and prevent him from harassing me further.

A couple of hours after receiving the letter with expert written reports, Dayton signed and returned the release. One of his employees then called to ask when Dayton could come over and show me how the lines were in fact NOT damaged, and when his personnel could come take down the lines so they would not be damaged.

Shocked at this outrageous behavior and anticipating that Dayton would treat other consumers so badly, and also fearing that Dayton would reuse these lines in yet another job, I filed the complaint with TDLR.

Note that this work was performed in The Hills, TX. Unlike Austin, The Hills does not require permits or inspections for this type of work. Coming from Austin, Dayton knew this and apparently took advantage of the situation by sending unqualified employees to do unacceptable work.

I would not recommend any one else use this company. We finally bit the bullet and replaced our 20 year old system. Nothing but regrets in choosing this company. First, as several other reviewers have stated, they constantly try to upsell you on additional services.  Today I noticed that my system seems to be constantly running at the same temperature all the time. I wasn't able to log-in through the site to check the schedule. When I called customer service I was informed it was because we did not renew our contract with them for service. So on top of the thousands we are paying for the system, these leeches want us to pay hundreds more a year in order to be able to access our own system!? I will be replacing their bottom of the line thermostat with something I own and control ASAP!

The icing on the cake for me was during the winter storms when the power was out for days, every time the power was restored we had to wait 5 minutes for surge protection, we couldn't even get emergency heat (which should be a crime!). So if we only got 5 minutes of power, we got nothing. People are freezing and there is nothing you could do about it.

Do NOT buy from this business!

He did fix my initial problem, but then he talked me into more.  At which point the accounting started getting Really strange.  send me money became a refrain alternated with but I'm saving you so much  I ended up over paying him $1297.  And in stead of just mailing me that money, he wanted to give me a check for the entire amount I had paid and then I woud give him a check for what I owed.  When I told him his check would have to clear before I could give him another check, he has quit calling.  

This seems like a scam to me

DO NOT USE THIS PLUMBER!!!!
These guys do not know what he is doing! He attempted to replace a recirculation pump w/ timer at our house. He arrives at the house without a long ladder and has to borrow it. He left the old sump pump sitting in the attic and left a pool of water. He also never turned it on before he left and the timer was not working. We were only able to find out about this matter when we had a different plumber stop by to give us a quote about adding a gas line. He went up to the attic to check on the BTU of the heater only to find out the mess the prior plumber had left. Our system would have burnt out had we not had discovered this in time!
They are unprofessional and terrible plumbers!

We have a vintage stove we needed repaired and someone suggested we called L&M.  We did, explained we needed someone to repair our vintage gas stove and asked if that was something they could do.  Absolutely was the response, so we scheduled a service call.  

After the guy they sent checked the gas lines to the stove, he said he was a plumber who knew nothing about stoves (even how to light a pilot) and we had to pay $150 for the service call.  We called L&M and were told basically too bad for you, give us our money - oh and make the check out to Lucy Moreno personally (not the business).  Since the plumber had to stay until he got paid and he was stuck in the middle, we paid him the money.

AVOID.

AVOID.

AVOID.

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