Best Businesses in Charlotte, NC

**  IMPORTANT UPDATE 1 & 2 at the bottom: Concerns were addressed and I'm now a happy customer giving the thumbs up  **

Pros:  
They answered the phone when I called and were at my house within a couple hours, which was great. The plumber who came out (Jason) was very friendly, fast, and skilled.  

Cons:  
Cost was quite a bit higher than I expected for a sprung leak under the kitchen sink. Cost was $363 and he was only here for 30 minutes (be sure to see my note related to time below).  Also, instead of repairing the existing line, he bypassed it and added another line and connected to another existing line, drilling a hole through the bottom of my sink cabinet floor. While this was another way to solve the problem, I would've appreciated if he would've discussed it with me before he did it, as we lost a little more floor space under the sink for storage. Not really that big of a deal, though. However, most disappointing (surprising), is he just left the existing broken line sticking out of the wall, such that the job looks unfinished-- when it would've taken him less than 5 minutes more to clip it and cap it flush with the wall, just to tidy things up.  I still gave them 3 stars, but feel a bit disappointed as I don't feel they really finished the job.

Lastly, would I recommend them or use them again?  While being fast, friendly, and skilled does go a long way with me, and should for you, too, I think that if you're going to charge rates on the higher end of the spectrum, then you also need to make sure you go the extra mile and provide a complete/solid customer experience. I also need a plumber to install a water softener, and was hoping these guys would be the right ones to do it, but am kind of on the fence if I should use Julian's Plumbing to do that or not.

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UPDATE 1: Just got a call from Jason who already saw my review and said he wanted to address it - very cool!  He was very professional and courteous, and we discussed everything; he said it would be no problem for him to come back out next week to cut & cap off the old pipe to clean things up a bit.  I have to say, it was nice getting a call to say that he wanted to make me a fully satisfied customer.  I'll provide a 2nd update once the job is complete.
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UPDATE 2: Turns out Jason was unexpectedly in my area (same day) and made the effort to drop by and did a great job tidying up the pipe -- looks great.  We are planning to connect again after Thanksgiving to discuss an estimate on connecting a water softener.
Just wanted everyone to have the complete picture here. Glad that Jason is a stand-up guy who cares enough to make the extra effort to make things right.

All Hours Plumbing saved my weekend. 2 broken toilets and a broken disposal the day after Thanksgiving!  Yikes!  Very courteous on the phone and had the guys out within hours. They even had to run out and get a part. Reasonable rates and very professional. They will be the top of my list to call for plumbing next time.

My fiancé and I bought an older home 6 months ago and realized there was a baseball sized leak in some of the sewage piping leaking under the crawl space. They responded almost immediately and said they would come out that day to give a quote. Once they looked under the house, they gave tiered options so that we could pick the option that worked for us. Lundon was nice and easy to work with. He came out the next day with a partner and stayed until 8:30 pm to get the job done because the piping in the crawl space was a mess. He was prompt, easy to work with, and did everything he could to make sure we had a good experience. We will use them again!

Had a leak near the water meter in the yard.  The first plumber that came out advised the leak was on the street side of the meter. I did some further investigation myself and saw evidence of the leak on the customer side.  I called them back and setup a return visit.  The second plumber did a very good job locating the leak quickly with the video I had taken.  

Why the low score? The plumber was on-site for 1 hour and the task charge was $625.  This seems excessive.  I'm willing to pay for their training and expertise, but $625 for a 15 min fix, 15 min of troubleshooting and 30 min to make sure it was fixed / documentation

Also, I was never provided a repair estimate before the work was done. This was quite the sticker shock.

I was replacing a bathroom vanity on the 1st floor.  I ordered the vanity and bathroom faucet and attempted to install but was having difficulty with the connections as it wasn't reaching.  They came out and fixed the issue.  I really thought their team was professional and even adjusted to an earlier time.  Only drawback was the pricing was steeper than I would have expected.

SUPER SUPER SUPER Service. Great guy, fantastic work, excellent problem solver and very very fair price. ( much better than anybody)!  You can't go wrong!!!

We had a leak coming from our garbage disposal.  Called Service Pro and they promptly came out within a few hours to promptly fix the problem.  Their fees seem fair and maybe even a little lower than the big guys.  They have a $59 service fee so be sure to ask up front if you know what you are having done that this does not include labor or parts.  They seem very honest which I can appreciate and even offer a one year guarantee.  I will keep their name on file in case something comes up again.

It was my first time using Pure Flow plumbing. After calling 12 other companies for an emergency repair they were the only ones to come right out. The guys Taylor Bridges and Corey  that came out to do the repairs were extremely knowledgeable and professional. They cleaned up after themselves when the work was done, and even went the extra mile of pressure washing the road from where mud  had ran off from where they had to dig a pipe up before they left. Highly recommend them if your in a pinch and want it fixed ASAP

My goodness!  I have had two entirely different plumbing issues in the past month.  Josh was efficient and professional.  He showed me the problem and repaired the stopped toilet at a fair price.  So when my hot water was emptying water through the drain valve I called Charlotte Plumbing again.  Richard was equally as knowledgeable and quickly diagnosed the problem and repaired it on the spot.  I am so pleased to find someone I can trust and is also fairly priced.
Would I hire them again??  I hope I don't have to for a long time BUT YES, I did and I will.  Thank you Charlotte Plumbing

Shane was awesome! Thanks again!

Highly recommend! Fast service, nice guy, good price, quick service! Thanks!

Chad did a fantastic job of fixing a patio door that was very difficult to open.   He responded to texts and emails promptly, and showed up on time for the job.  It was a pleasure doing business with him.   Chad will be the first person I call for any future home jobs.

Loved that they show up in masks!  Mike and his son are great at what they do and very thoughtful.  I would highly recommend them to anyone needing a plumber!  On time and reasonable prices.

Prompt, courteous, neat, friendly but a bit expensive for installing thee bathroom faucets

HIGHLY recommend Brian Long Plumbing! I live in an older house and needed major plumbing work done. The first company I called quoted me $2000.  I asked friends for recommendation and they recommended Brian Long.  I called and am so glad I did! They were able to complete the work at a fraction of the quote I received and did it so quickly! Top notch service and professionalism! I had a leak under my kitchen and put a bucket there to catch the water - Hugh was kind enough to dump the bucket of water out for me!

We called Cain's a few months ago to re-pitch the sewage line in our crawl space so that our chronically backed up toilet would function properly. They were quick to respond, completed the work in FAR less time than I expected and came in a couple hundred $ less than a large name plumbing company. We called Cain's because we suspected that other company was trying to gauge us saying it would cost $1,000. We were so glad to get a second estimate . It cost around $600 with Cain's.

Now to today, we had our disposal clog after hours Tuesday night and also noticed that the sink was leaking when it was filled with the backed up water from the disposal. They weren't able to make it out Wednesday and we were fine with that. Ours wasn't an emergency. Yes it was plugged up and inconvenient but we understood that there were more urgent jobs than ours. We scooped the water out of the sink and put a bucket under it and were fine.

Before they arrived, we realized that there was a loose hot water handle on our bathroom spigot and that the tub was draining slowly. I know plumbers must roll their eyes that one request turns into multiple issues by the time they get there but since we have to pay the expense, we might as well get it all fixed rather than pay for another visit.

Cain's guys were awesome about the extra requests. No attitude, no acting like it was a problem. They were totally professional.  Their plumber and another plumber in training came out Thursday around 11:45 and were gone by 1pm. In just over an hour they
- cleared the jam in the disposal
- had to replumb under that sink to fix the leak
-cleared the hair out of the slow draining tub (I blame my husband)
- tightened a hot water handle
- secured a tub handle

All in just over an hour and it cost around $211. Absolutely reasonable and their guys are great. It's such a relief to have a company that we can call in a pinch.

And they came in wearing masks without us having to ask. I am an immune suppressed person and was stressed that it would be awkward if I had to ask them to wear a mask but they were already masked when they arrived. THANKS GUYS!!!

I had a real plumbing emergency upon returning from vacation. My upstairs toilet overflowed severely. Justin provided excellent customer service via the telephone. Walking me through how to shut off my water in my home and advising me that he would be to me immediately to help me get to the bottom of what was going on. He was very polite, helpful, and he educated me on what exactly transpired, very quick and efficient. I definitely would highly recommend this company. Should you experienced any plumbing emergencies highly recommended.

My girlfriend called these guys and the people are polite, capable and courteous, but their pricing for a simple sink drain cleanout is insane.  $89 for a trip charge (not credited into the job) + $473 to snake the drain for a pre tax total of $562; with tax a total of  $602.75. This job was less than an hour onsite.  
They claim upfront pricing, but do not give even rough pricing over the phone and will tell you that a knowledgable technician will call you and schedule an appointment.  The upfront pricing comes when they are on site and the clock is running with, in our case, an intimidated lady feeling trapped into the deal.
I have over 25 years in the construction industry as a licensed general contractor/remodeler/inspector and while I appreciate trade work and the cost to value as it relates to skill and overhead expense, there are some things that are way out of line. I would have done this myself, but my girlfriend was trying not to worry me with a simple problem leaving me to find out after the fact when I saw the invoice.

Once again these guys get the job done, but for a simple drain cleanout it would be in your best interest to shop elsewhere.

Showed up on time and did the job correctly. If money is not an issue this is a good choice. We were shocked when our bill was at least twice the going rate for our simple sink connect. I feel we were taken advantage of and would not recommend this company.

Awful experience!! The technician did not provide an estimate for replacing a fill valve in my guest bathroom. He went ahead and put one in the toilet while I was talking with a customer on the phone. He did not give me an estimate and I did not authorize that price. He charged me $145.00 for labor plus a $65.00 service fee for 10 minutes of work. Then he put owner supplied materials and no warranty on the receipt. I never gave him a fill valve!! I called the company and spoke with Debbie. She was argumentative, disrespectful and did not listen to what I had to say!! They're the worst!!

I felt that the technician was more interested in upselling instead of listening and diagnosing problem.  We had a clog/blockage in drainage piping under house that was causing backup of septic into house (we believe due to construction materials getting into drain from remodel we had just had done in bathroom). We were wanting likes snakes/scoped to make sure clog was resolved and no further issues.  Technician tried to convince us that we needed to repipe drainage pipe for whole house which was not wanted or needed.  We had lived in house three plus years and no issues prior to bathroom remodel.