Best Businesses in Charlotte, NC

Did a fantastic job with my water heater. Quick response and did a quality and fast install. Highly recommended.

We all know that there are certain phone calls that just get our palms all sweaty and make our heart race like the episode of The Wonder Years when Kevin Arnold spent the entire show trying to muster up the courage to call Lisa Berlini (yes, I know I am dating myself but man that was an awesome show, but I digress LOL).  

One of those types of calls is when we begin the search for a plumber as often times we make that phone call at a time when we have very little leverage and are almost to the point of desperation, so we are almost over a barrel before we even begin, so often times without a personal reference, we are often left to cross our fingers and simply hope for the best...but thankfully with the assistance of Yelp, I was able to find All Hours Plumbing and all I can say is WOW, as the 5-star reviews were definitely 100% spot-on and I am so thankful that I found these guys!

From start to finish, Brett was great to work with.  He took the time to walk me through the issue and didn't do it in a condescending fashion like many others do.  He actually was very patient, friendly, personable, and most of all HONEST!  He explained to me in a clear and easy to understand fashion what the issue was, how long it would take to fix, and what the cost would be.  He was very flexible with regard to scheduling and didn't give me any of those silly 4hr windows like the cable company does.  He was there on-time when he said he was going to be there and he completed the work on schedule and then took the time to walk me through everything from start to finish and told me to give him a call if I had any questions.  

There were no hidden charges, no double talk, nothing like that, just good old fashioned superior customer service backed by expertise and a written guarantee of his work along with being an overall great value, as the quality of work, flexibility in scheduling and total cost was nothing short of amazing.

It is rare in this day and age to find a service provider who truly takes pride in his work, but Brett at All Hours Plumbing is a true professional in every sense of the word and while I don't give out 5-star reviews very often, this one is definitely well earned.  I would definitely recommend All Hours Plumbing to anyone is looking for a plumber and doesn't know where to turn.  Welcome to the 5-star club!

Had a handyman do some work on our pipes/disposal-he did not solve our problem. Wife then reached out to Option One, they came the same day. Plumber was friendly and I felt like he knew what he was doing. He quoted me, fixed the problem, charged me the quoted price. Told me some helpful things. Should have just called a plumber in the first place.

He asked if I had any other issues he could look at, and provided me a quote on another project I'd been thinking about.

YOU WANNA KNOW about Nick Hunter from E.R. Services?
I'LL TELL YOU about Nick -- Effective. Efficient. Competent. Methodical. Calm. Professional. Polite. OH AND I said Effective, right? YEAH, EFFECTIVE!
All of that with a remarkable SENSE OF HUMOR!
WHAT ELSE do you want man, a medal like Sam Breakstone? Fine. Here ya go:  
My only suggestion? Pair another promising young plumber with Nick to learn from him, and repeat. Nick is a shining example of the BEST in professional service workers. THANK YOU NICK!

I said so here:

facebook.com/reel/188868…

facebook.com/reel/152143…

Destiny was very helpful and Jordan did a great job installing my new shower valve and brining everything up to code, will definitely use them again!

Easy and fast install of the tankless water heater.  Price was reasonable, and he helped out with our basement grinder too!  Thanks!

I needed a plumber on a Saturday.  Will came highly recommended. Ordinarily he wouldn't came out to Gastonia but I'm glad that he did this for us. He worked quick and got my outdoor line fixed properly.  I would recommend him to anyone and definitely would use again myself! Thanks for the great service Will!

It was my first time using Pure Flow plumbing. After calling 12 other companies for an emergency repair they were the only ones to come right out. The guys Taylor Bridges and Corey  that came out to do the repairs were extremely knowledgeable and professional. They cleaned up after themselves when the work was done, and even went the extra mile of pressure washing the road from where mud  had ran off from where they had to dig a pipe up before they left. Highly recommend them if your in a pinch and want it fixed ASAP

Let me start by saying... NEVER DO BUSINESS WITH THIS COMPANY! This was one of the most unprofessional and disorganized contractors I've ever had the displeasure of interacting with. The first tech was just plain LAZY and didn't want to work past 5pm (at least that's what his co-workers told me.)

Office personnel over the phone was unprofessional from the start. Talking too quickly and over me. Hung up on me. Did not tell me until 10 min before the tech was going to be at my house that they were going to replace the water heater.

First tech arrived on time at 3pm on Friday (of the 1-3pm time they gave). Was in a really big hurry. Nearly hit my wife's car parked in the driveway as he came in. Dropped the water heater off and left bc he said he had 30 min to do the job and wasn't going to be able to finish in time. Still no clue why. It was 3pm... why couldn't he do my job?

5:30pm second tech arrived. Spent about an hour removing our original tank which was still functioning, just leaking minimally.  New water heater the first tech dropped was the wrong one, too short and didn't have a stand or vent piping. He didnt have another one. He left at 6:30pm on Friday night leaving my wife and baby without hot water. Said another tech will be out tomorrow some time. They closed our work order with our landlord (Invitation Homes)

Saturday - wife and baby went to stay with family out of town so they could have hot water but I was stuck at home all day praying a plumber would show up to install the water heater. There was ZERO communication from the office that day. Thankfully the 3rd tech just showed up at around 2:30pm and I was there. Mid way through the job he realized he didnt have the proper tools (pex crimper) and had to drive to Lowes. Came back, got most of the job finished but at the end couldn't get the burner to light. At around 4:30pm he installed a new part and was able to make it work. It was not properly installed even though it was functioning. He was a super nice guy and I'm glad he showed up. But nothing could salvage the level of unprofessionalism we experienced.

We had a pipe leak inside of our walls that all affected our floors.  The person that was initially supposed to come out was stuck on a job so the owner, Justin, came out.  Joe was there for the rest of the project.  They were professional, straightforward, polite and fixed the issue without trouble.  I definitely recommend this company and will continue to use them for any issues in the future.

Chad was great! It's so hard to find people who know what they're doing and who actually communicate. Chad was in touch regularly about our job. He showed up on time. Did excellent work. And was just generally a pleasure. There is a good reason he has Professional in the name of his business.

Loved that they show up in masks!  Mike and his son are great at what they do and very thoughtful.  I would highly recommend them to anyone needing a plumber!  On time and reasonable prices.

I am an out-of-state owner, and needed a plumber to work on a house I own in Gastonia.  I contacted WyattWorks, and they stated someone would call my tenant to set up an appointment.  Jeremy Wallace was assigned to the case, and he arrived promptly at the agreed upon time.  He took a look at the plumbing issues, drew up an invoice, and called me to advise what he found, and the cost to repair.  We gave the go-ahead.  The office emailed the invoice to me, I was able to sign, scan and email back for Jeremy to begin the work.  Jeremy called when he was finished, emailed photos of before and after, and took the payment over the phone.  First rate service from start to finish.  Excellent repairs and items replaced were top quality.  I would definitely recommend WyattWorks.

HIGHLY recommend Brian Long Plumbing! I live in an older house and needed major plumbing work done. The first company I called quoted me $2000.  I asked friends for recommendation and they recommended Brian Long.  I called and am so glad I did! They were able to complete the work at a fraction of the quote I received and did it so quickly! Top notch service and professionalism! I had a leak under my kitchen and put a bucket there to catch the water - Hugh was kind enough to dump the bucket of water out for me!

They capped the 1/2 water line in our basement and rebuilt our upstairs shower faucet, all for a reasonable price.

This company installed a water heater for us. Part of their sales pitch is to service and clean/flush for the life of the unit.  Is the heater is having some problems and needs it's first service and this company won't call me back. I have texted Dustin Williams and called, he hangs up on me and tells us we have the wrong number. Don't do business with this company unless you don't care about service after the install. Any implied warranty from them is useless.

Ask for Tom. A real pro and you don't see that very much these days. He is very knowledgeable and friendly.

We signed up for a year service contract.  When it came time to check out our furnace for the winter, the first tech was polite and very efficient he noted our furnace was very old and needed to be replaced at some point (no surprise to us).  The first tech checked the furnace before leaving and it ran just fine.  The next day we tried to fire it back up, and it wouldn't turn back on.  We called them back out, and another tech showed up, he was up in the attic for awhile.  Per the tech the door wasn't shut completed, which prevented it from firing up (odd).  He said we have very big problems and excused himself to go to his truck, again this took awhile.  He comes back with an Ipad that has a bunch of pictures on it.  He claimed it was our furnace not so sure it was.  He said its not safe to fire back up (firmly) and wanted to give us a quote on a new unit.  There is no doubt he was trying to pressure us in buying a new unit urgently.  He was so pushy and when looking at him it clearly led us to believe this is a pressure to buy tactic.  We canceled our annual check up and made note (verbally) to the company as to why.  We haven't heard back on our complaint which is why I am taking the time to write this review.  Oddly enough a few months later the same guy in on the new commercial!!!!!

We had a true EMERGENCY tonight and the woman who answered the phone not only seemed disinterested but she was annoyed. She first quoted me $150 an hour (which I wrote down amongst all of my notes from trying to reach a reputable plumber) but then as I was trying to see if she was going to get someone here faster than another company who gave me a 3 hour window, she told me it would be $175/hour. Now that's dishonest, tacky and inexcusable. I would have paid whatever. I found a great company who came directly out and helped us. No thanks to Dickerson....

I felt that the technician was more interested in upselling instead of listening and diagnosing problem.  We had a clog/blockage in drainage piping under house that was causing backup of septic into house (we believe due to construction materials getting into drain from remodel we had just had done in bathroom). We were wanting likes snakes/scoped to make sure clog was resolved and no further issues.  Technician tried to convince us that we needed to repipe drainage pipe for whole house which was not wanted or needed.  We had lived in house three plus years and no issues prior to bathroom remodel.