Best Businesses in Charlotte, NC

The three star rating is in regards to their pricing and lack of Covid precautions.  Neither of the service techs wore masks even though I answered my door wearing one (and Yelp info states that they wear them).  The invoice was for $275 which was listed as a service call (unclog kitchen sink drain).  After receiving the invoice I checked with a few other local plumbers and the max estimate they quoted for the job was $140.  The team was prompt and they completed the job in under 10 minutes and I have not had any issues since so their work was 5 star quality.  I just didn't want anyone else to have the sticker shock that I did and if you are taking Covid seriously you may want to confirm/insist they wear masks ahead of time (I felt awkward saying something once they were already there even though I had my own mask on).  Update - I changed my rating to four stars after Jason reached out to me personally to discuss my concerns.  He was very apologetic about the no masks and he explained the cost which had been communicated to the owner of my condo upfront (they had not communicated it to me and I was the one paying for the work).  I appreciated his concern for his customers satisfaction.

Three toilets needed various repairs.  We called Monday morning before 9 am, and the plumber arrived early and had completed the repairs by noon, for what seemed a very fair price.

Like many plumbers, there is a standard flat fee for the visit itself--BUT--unlike a lot of organizations (my HVAC company, for example), All Hours credits the visit charge toward any repairs. In effect, then, the visit itself costs nothing, as long you have repairs made.

Best of all--there was no up-selling.  He fixed what was broken, and didn't try to run any scare tactics about other things that might break down in months to come.

I wouldn't use or recommend this company. Had a water pipe burst on Christmas Eve & I was informed it would cost $800 just to come out for service. The $800 wouldn't go towards the repair, but just to come out for service due to it being a Holiday. I find it unethical to charge such a large amount regardless of the time & for the fee not to be used at all towards the cost of repair. Someone is in an emergency situation & this company finds it acceptable to rob them as well.

This would be a five star rating if they would have taken their coupon. E.R. Plumbing had a $50  off your $200 repair web coupon. My bill was over $280 dollars. The plumber had to call his boss to see if they would take the coupon. They would not take the coupon because the repair part of the bill was only $195.00. Refusing the coupon was not a great way to gain customer loyalty.  If the repair was 5 more dollars I would have been able to use the coupon. What stops them from always setting the repair price just below the coupon price. This is my second time using E.R. Despite the plumbers great service and work I will think twice before calling them next time I have plumbing need. Because by them not taking the coupon it just left me with bad feeling.

Professional and efficient! I am so happy to have Carolina Plumbing Pros in my back yard. Thank you for consulting a few projects in my home and assisting with a valve repair. The plumber was courteous, professional, and trustworthy. It's been a few weeks, and everything is holding up great.

Nick was awesome! We just bought an older house so there were quite a few plumbing issues and past 'handyman' fixes to be repaired.

We had cast iron, copper, pex, pvc and he did it all! We removed a wall in our bathroom and he redirected our plumbing to go down a different wall and even crawled up in our tiny attic to secure the cast iron that was falling down.  He also moved our water heater, plumbed in our vanities, set up our shower/handheld valves/diverters.

Can't recommend him and his partner, Burke, enough! Super responsive, punctual, and clean up well after themselves. Plus they were very sweet to our dog who is very curious and all up in their business. We will definitely be using them when we get around to doing our other bathroom!

I just want to thank Service Pro for coming out and fixing my hot water today. I was 11 days without hot water trying to go through my warranty and the owners along with John who fixed my water heater saved the day! I highly recommend this company. My family can now enjoy Thanksgiving! Thanks Service Pro. You have a new customer!!

I had an obvious underground water leak in the front of my property. The sidewalk, that divides the the grass along my front curb from the lawn on my property was showing (leaking) water. Angelo from Pure Flow Plumbing in Cover, SC immediately diagnosed the problem. He said it most likely was the main water line that feeds into the house and that a tree root probably damaged the line. He was right. Unfortunately this line was under the concrete sidewalk. Angelo did a great job cutting a narrow path through the concrete, locating the broken section of water line and replacing that section. He then repaired the side walk by poring concrete and smoothing it out. Had it not been for rain, he would have finished the entire job in one day. It was great having an obviously experienced, knowledgeable person who was able to do both repairs. As a bonus, Angelo was also prompt, courteous and professional. I highly recommend Pure Flow!  (Al. Ft. Mill, SC)

My goodness!  I have had two entirely different plumbing issues in the past month.  Josh was efficient and professional.  He showed me the problem and repaired the stopped toilet at a fair price.  So when my hot water was emptying water through the drain valve I called Charlotte Plumbing again.  Richard was equally as knowledgeable and quickly diagnosed the problem and repaired it on the spot.  I am so pleased to find someone I can trust and is also fairly priced.
Would I hire them again??  I hope I don't have to for a long time BUT YES, I did and I will.  Thank you Charlotte Plumbing

We had a pipe leak inside of our walls that all affected our floors.  The person that was initially supposed to come out was stuck on a job so the owner, Justin, came out.  Joe was there for the rest of the project.  They were professional, straightforward, polite and fixed the issue without trouble.  I definitely recommend this company and will continue to use them for any issues in the future.

Chad was great - responsive, reliable, thorough. Friendly and gave me a few extra pointers before he left. Would definitely recommend.

I cannot say enough wonderful things about Mike Garvey Plumbing.  I have called on Mike two times in the past 2 months for work I needed done at my home.  Mike is very prompt, professional and knowledgeable.  I work full time so it's crucial that I can make an appointment and have the service person show up when they say they are going to so my whole day workwise is not shot (on top of a plumbing bill to boot!!)  Mike has been here exactly when he says he will be - And he always calls prior to the appointment letting me know he is on his way which is an added bonus.  He is very friendly (not intimidating) and very knowledgeable and explains things so 'a woman can understand'!  Being a woman -not knowing much about plumbing I always worry service folks will take me to the cleaners as I do not know when something can or can't be fixed or to what extreme the repair should be - aka $$$!   Do not hesitate to call on Mike Garvey Plumbing - no matter how big or small your request is.  He is AMAZING!   And at a very fair price!

Very overpriced bid for what I needed. I knew when the huge truck showed up with expensive advertising I was in trouble. I thought this was a small family company. Did not hire them after a really, really high bid for repairing a small length of pipe in my front yard.

I called Brian Long Plumbing for a plumbing problem with my toilet. Best call I made! My toilet tank had cracked and I needed a new installation. This company is a hidden gem! I had made a dozen calls, starting with the most highly rated. None could help. Brian is extremely busy but squeezed me in for a 24 hour turnaround time. Extremely knowledgeable and honest to a fault. He has been in business for a decade. He was able to uninstall and install a new toilet in under 90 minutes, was the most reasonably priced and takes extreme pride in his work. I would absolutely recommend Brian to anyone needing a plumber and he will be my first call if ever needed again.

Very professional. Provided cost savings ideas and suggestions for how to maximize our budget for future projects. I would highly recommend this firm.

I had a real plumbing emergency upon returning from vacation. My upstairs toilet overflowed severely. Justin provided excellent customer service via the telephone. Walking me through how to shut off my water in my home and advising me that he would be to me immediately to help me get to the bottom of what was going on. He was very polite, helpful, and he educated me on what exactly transpired, very quick and efficient. I definitely would highly recommend this company. Should you experienced any plumbing emergencies highly recommended.

I was calling to get a RFP for swapping out a black flow preventer. Would not give an estimate unless came out to the sight for a 90 dollar estimate fee.
It's an above ground device which is standard. Have two other companies who gave estimates and one of which is coming without a fee.

I don't know where to start than other than i feel sscammed, disappointed and dirty. I believed the sweet man in the commercials and saw good  google rating. I never thought to check yelp which is the only real rating system. Long story short, MJ came out to check my ac/ heat pump and told me it was bad. They could fix it it for 1k but probably wouldn't last. My wife and I made a life changing decision to trust them and replace it with them for $12k.  Holy moly it hurt. In December when it got cold we noticed our gas ran out in  no time   It never runs out much because heat pump never fails over unless it's below 32 degrees. I call MJ to find out what was wrong with thermostat. They said oh, you have a separate unit now, not a heat pump. What???  Not only that, they said it would help to upgrade to a programmable thermostat. Even my last jack leg ac company provided nest units.

I don't usually fall for scam companies but I did this time. I just feel like an idiot. Please do your research and go with word of mouth over internet ratings. Ive talked to two friends since that had the same experience with Mr  Jenkins and will not even call them back to service the units. Sad but I guess that is the current scam environment  

Thanks for nothing

Jim Dickerson is a helluva guy. I worked there for nearly four years, and was never asked to do anything illegal or unethical.  You get what you pay for, and the prices we charged were fair by market standards.  I left after a major contract cancelled, but would have stayed otherwise. I hope that the family has continued with his vision since he has stepped back in terms of management.

I felt that the technician was more interested in upselling instead of listening and diagnosing problem.  We had a clog/blockage in drainage piping under house that was causing backup of septic into house (we believe due to construction materials getting into drain from remodel we had just had done in bathroom). We were wanting likes snakes/scoped to make sure clog was resolved and no further issues.  Technician tried to convince us that we needed to repipe drainage pipe for whole house which was not wanted or needed.  We had lived in house three plus years and no issues prior to bathroom remodel.