Description
Jim Dickerson Company is a family owned and operated business serving the Charlotte and surrounding areas. Jim, a Charlotte native, learned the plumbing trade from his father-in-law, Chester H. Creed, and worked with him for many years before starting his own company. Jim, along with his wife Judy, formed Jim Dickerson Plumbing in 1977. What began as a one truck operation has grown steadily over the years, and today we have a large fleet of service vehicles ready to serve you. Over the years, due to customer demand, we added Electrical and Heating and Air divisions to our company. This has allowed our thousands of customers to receive the same reliable, honest service for their Electrical and HVAC needs that they've become accustomed to with their Plumbing service. Swing In 2005, we moved to our current 11,000 square foot location. This facility includes a 7,000 square foot warehouse that allows us to stock many commonly used parts, water heaters, fixtures, and equipment which helps us in providing prompt service, even after normal business hours and on weekends. Jim's daughters, Debbie and Angie, decided to join the company after college and they currently manage the day-to-day operations of the office, including Customer Service, Sales and Marketing, and Accounting. If you have a Plumbing, Electrical, or Heating and Air question, or would like to schedule a service call, please call us and experience first-hand our warm, friendly customer service.
HISTORY
Established in 1977.
Jim Dickerson Company is a family owned and operated business serving the Charlotte and surrounding areas. Jim, a Charlotte native, learned the plumbing trade from his father-in-law, Chester H. Creed, and worked with him for many years before starting his own company. Jim, along with his wife Judy, formed Jim Dickerson Plumbing in 1977. What began as a one truck operation has grown steadily over the years, and today we have a large fleet of service vehicles ready to serve you. Over the years, due to customer demand, we added Electrical and Heating and Air divisions to our company. This has allowed our thousands of customers to receive the same reliable, honest service for their Electrical and HVAC needs that they've become accustomed to with their Plumbing service. Jim's daughters, Debbie and Angie, decided to join the company after college and they currently manage the day-to-day operations of the office, including Customer Service, Sales and Marketing, and Accounting.
ABOUT BUSINESS OWNER
Jim Dickerson Company is a family owned and operated business serving the Charlotte and surrounding areas. Jim, a Charlotte native, learned the plumbing trade from his father-in-law, Chester H. Creed, and worked with him for many years before starting his own company.
Jim, along with his wife Judy, formed Jim Dickerson Plumbing in 1977. What began as a one truck operation has grown steadily over the years, and today we have a large fleet of service vehicles ready to serve you.
Over the years, due to customer demand, we added Electrical and Heating and Air divisions to our company. This has allowed our thousands of customers to receive the same reliable, honest service for their Electrical and HVAC needs that they've become accustomed to with their Plumbing service.
SERVICES
Bathtub & Shower Repair, Sink Repair, Toilet Installation, A/C Installation, Backflow Services, Electric Furnace Installation, Electrical Panel Installation, Faucet Installation, Flame Sensor Repair, Garbage Disposal Repair, Gas Furnace Repair, Heater Installation, Lighting Repair, Circuit Breaker Repair, Sump Pump Installation, System Maintenance, Outlet Repair, Pipe Repair, Sewer Services, Smoke Detector Installation, Toilet Repair, Wiring Installation, Drain Cleaning, Heater Repair, Water Heater Repair, A/C Repair, Drain Installation, Electric Furnace Repair, Electrical Panel Repair, Faucet Repair, Garbage Disposal Installation, Gas Furnace Installation, Gas Line Services, Lighting Installation, Circuit Breaker Installation & Replace…, Doorbell Installation & Replacement, Sump Pump Repair, Outlet Installation, Pipe Installation, Residential Services, Sink Installation, Thermostat Repair, Water Heater Installation, Wiring Repair, ,
Reviews
Chip B.
10/07/2021 12:00:00 SA
I have had two recent instances that needed an electrician quickly. I called Jim Dickerson Co. And they were Johnny on the Spot. I had appointments within 48 hours both times. They are great to work with. Their reps in the office and in the field are both so professional, friendly, and courteous. They send reminder emails not only about your appointment, but when the rep/tech is on their way to your residence so you can be prepared for them.
One of the best things is their pricing. Pricing is in line with others or better. You certainly get what you pay for, and they do not try to up sell you to items/work you don't need. Their work is thorough and in my opinion, up to anyone's standards.
I would recommend them to anyone looking for a first class experience.
Cody B.
08/01/2022 12:00:00 SA
Was told needed new ac unit but was only a $165 dollar part when I got a second opinion also was told that the freon was to low but the inside unit was never on to actually check it and when the other guy came out and checked it it was completely fine but bc they didn't have the inside unit on it wouldn't read right called and asked why they said I needed a new unit and was told that when a units so many years old they just replace rather then fix
Jim Dickerson has been handling ALL my plumbing need since late 70's early 80's. They are always professional, prompt and efficient. They just spent 4 hours at my house today cleaning up a problem that was covered up by the people I bought my townhome from. I cannot imagine calling another plumbing company. His daughters are wonderful and so friendly and professional. You will be happy you called them!!!. I SING THEM PRAISES
Randy R.
10/02/2018 12:00:00 SA
Dickerson plumbing just came to my house and unclogged a sink drain in about 15 minutes.
The technician told me pricing has changed to a fixed cost of $250 + a $55 service call to unclog a drain, all drains, any drain, 1 fixed price. That comes to over $300 for 15 minutes. I called and complained and they reduced the bill to $210. There are lots of plumbing companies in Charlotte. Ask yourself would you call Dickerson again for service ?
BTW, I also needed a toilet handle replaced, you know that $10 thing from Walmart. The price was $155 to install, about 5 minutes work and a $10 part.
Awful experience!! The technician did not provide an estimate for replacing a fill valve in my guest bathroom. He went ahead and put one in the toilet while I was talking with a customer on the phone. He did not give me an estimate and I did not authorize that price. He charged me $145.00 for labor plus a $65.00 service fee for 10 minutes of work. Then he put owner supplied materials and no warranty on the receipt. I never gave him a fill valve!! I called the company and spoke with Debbie. She was argumentative, disrespectful and did not listen to what I had to say!! They're the worst!!
Jim Dickerson came out and said I needed a part they did not have on truck or in stock (1st pm of work off), they come and install that part (2nd pm of work off) and say if that doesnt work I will need another part. I advise it did not work and will need that other part, so I arranged an appt and took time (3rd pm off work). Same technician that told me I needed that part shows up and when I ask I hope you have that part I need No he replies...why did they send you out here then? I ask?? His response I have no idea
True story of incompetence and now will need to take 4th pm off literally within 2 weeks, and yes it will be with another company.
Michael H.
03/11/2018 12:00:00 SA
Jim Dickerson is a helluva guy. I worked there for nearly four years, and was never asked to do anything illegal or unethical. You get what you pay for, and the prices we charged were fair by market standards. I left after a major contract cancelled, but would have stayed otherwise. I hope that the family has continued with his vision since he has stepped back in terms of management.
Came out quickly to repair a broken water line, which was the only positive.
Negatives:
1. Lost the lock key to my crawl space so I have to buy a new lock.
2. Did not even attempt to fix landscaping they removed. They removed lighting, a plant, and a small rock wall and left it scattered in the yard.
Extremely disappointed with their aftercare for the price I paid for them to come out.
A friend of mine used North Meck Plumming. I didn't just because they could not get out here as early because we had been without water for 2 weeks. They completely restored his landscaping as close to the original as possible.
I called this company because I had issues with water in my tub and coming from the floor of my bathroom toilet. Along with other companies called, I decided to go with them because the rep on the phone said they we very honest people and do not charge for services that were not needed. This was their pitch for charging hourly vs flat rate. Seemed to make sense so I had them come out.
Now what did I actually get for my money? A whole bunch of nothing and a huge waste of time.
The plumber showed up at 2:50pm and had difficulty locating my sewage drain so he could snake it out. Mind you, he took the time out to view my neighbors yards and where their sewage drains were located. The sewage is also marked on the concrete, so finding it should have been all of 10 minutes. But, no....it took him 1 hour and 15 minutes to find the drain.
After he finally found it and popped open the drain, he informed me that this is a city issue and I should have called them, not the plumbing company. He also informed me that I would be charged for the full time he was there, even though some of the time he was smoking, walking in neighbors yards, and calling his office to get someone else to come help him look for the drain.
As you can imagine, I was upset to find that I had to pay almost $200 for him to do absolutely nothing. He did offer to snake the drain for me since he was already there, and since I still had the plumbing issues. I figured, why not? If I HAVE to pay him, at least I'd make him WORK for it. So, 25 minuteslater he tells me that his snake isn't long enough and that the city has to come do it afterall. Awesome!! What CAN this company actually do, besides rip people off?
So, as he is packing up getting ready to leave, I go inside and write the check for the time he was there. But wait....there's more. I'm hit with an additional 15 minute charge, which is right around $37, for his drive time!! WHAT???? This was never mentioned to me when I called in with my issue, nor was it brought up when he arrived. I went back inside and wrote another check. At this point, I just wanted this guy and his company GONE!!!
PLEASE, SAVE YOURSELF A HEADACHE AND GET A DIFFERENT PLUMBER!!!!
I have had to use a plumber before for this same issue and not only did they locate the drain in less time, but they were able to snake the drain, pack up, and be gone in less time than these theives took to do a bunch of nothing. I will NEVER use this company again!
After paying them $300 to repair a hot water heater that is only 6 years old I was still having the same issue shortly after the plumber left. I was then told when I spoke with them that the plumber would be back the next day, a Saturday. When he never showed I called them and they told me he didn't work that day and he could come on Monday and replace the entire unit. I asked about the $300 in parts and labor that I already paid and they said that was paid for the work they did and not relevant to replacing the unit. I refused and decided to look at the unit myself. I discovered that the unit was not getting any air as the intake was covered with dust and dirt. The plumber had said he cleaned this area out and DID NOT. After cleaning it myself I am back up and running but still out the $300 in un-needed repairs that they performed.
I have used Jim Dickerson plumbing over the years, however will not use their services any longer. They over charge for labor and the cost of repairs. I had someone come out for 2 plumbing issues.. A leaking sink and tub. I was charged 3 hours of labor for sealing a leak under the kitchen sink and an attempt to repair the tub leak. The tub leak was not able to be fixed because of the need to replace a valve. The technician spent hours trying to find the water source in the house and then left to go get parts to attempt to repair the tub leak. I was charged 441.00 for labor and the cost of repairing the leak under the sink which was sealed.
After sending a request to speak with the technician to find out exact details of the work, their accounting department sent a return email only that stated they overcharged for the work done and credited 200.00. The total cost still remained at 288.00. I was charged for the time the tech left and attempted to find a part for work that was not completed. After knowing their inconsistency in their work, I will no longer use their services. Very disappointed.
Mary O.
02/02/2014 12:00:00 SA
We had a true EMERGENCY tonight and the woman who answered the phone not only seemed disinterested but she was annoyed. She first quoted me $150 an hour (which I wrote down amongst all of my notes from trying to reach a reputable plumber) but then as I was trying to see if she was going to get someone here faster than another company who gave me a 3 hour window, she told me it would be $175/hour. Now that's dishonest, tacky and inexcusable. I would have paid whatever. I found a great company who came directly out and helped us. No thanks to Dickerson....
Six months ago, our hot water heater died one cold night in February. When I called Jim Dickerson Plumbing in the morning, they were able to replace the unit that afternoon. Although they may not have claimed to be the least expensive in the area, they were able to provide same day service in an emergency situation. Also, they provided a few case scenarios over the phone to tell me why the competitors cheaper 'quotes' might be such low estimates and that the end result may be a higher price. What they provided over the phone already took into account certain additional items, assuming no major problems, so we'd have less of a surprise bill in the end. Therefore, we went with Jim Dickerson Plumbing and were quite pleased with the service. Just last week, the water heater began working incorrectly. All issues related to the heater pointed to the manufacturer, not the plumber. After numerous service calls, reordered parts, and additional problems spanning almost a week with the manufacturer, Jim Dickerson Plumbing came through with excellent customer service, same day service calls in each situation, and technical expertise. In the end, the majority of this was handled on a Saturday. I realize the business has 'on call' office staff and technicians, but we feel they went above and beyond their duties to ensure our house had hot water THAT DAY after the debacle we had experienced for almost a week. Again, we seemed to get a 'lemon' of a product, by no fault of Jim Dickerson Plumbing. The manufacturer State was horrible in providing assistance or solutions or accurate information to Jim Dickerson. The plumbing company, on the other hand, transported an entire water heater to my house to use for 'spare parts' if need be. The technicians [all of them that had been to our house: Branden, Clayton, Cooper, Jason] and Marti and Debbie in the office were great. Marti spent a lot of effort and energy trying to determine why the manufacturer did not deliver what was promised so that Jim Dickerson Plumbing could continue to do their job as they promised. Not only was she diligent, but she was very empathetic and that helped us remain calm in a very frustrating situation. We will recommend them highly whenever the opportunity arises.
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