Description
Option One Plumbing has been serving the Charlotte area for over 30+ years. We offer variety of plumbing services to residents and business owners. If you have a plumbing issue that needs to be fixed, we offer Same-Day services to all customers of Option One Plumbing. Call and Schedule Your Appointment Today! Most Plumbing issues that occur are: Clogged Drains, Septic Tank, Sink Repair, Water Heater, Shower Valves and More!
HISTORY
Established in 1989.
We offer a full range of plumbing services. Whether it is a small job or large, our technicians are fully trained and available. We offer free estimates on all replacements or installations. We Provide the Following Plumbing Services Water and Gas Leaks Copper Re-piping Slab Leaks Electronic Leak Detection Drain and Sewer Stoppages High Pressure Hydro Jetting Inline Video Inspection Trenchless sewer replacement Circulating Pumps Low Water Pressure Problems Toilet Repairs and Replacements Water Softener / Filtration Systems Water Heater Tankless Water Heater Water Heater Repair and Replacement Garbage Disposal Repair and Replacement Repair or Replacement of Drain and Sewer Lines
ABOUT BUSINESS OWNER
Why Choose Option One Plumbing & Rooter?
When you choose Option One Plumbing & Rooter, rest assured you're getting a high level of service at a great price. Here are ten reasons for you to call Option One Plumbing & Rooter today.
Respect for your time: You have a busy schedule, so choose a plumbing company that respects your time. You make an appointment, and we will stick to it.
FREE estimates and second opinions. We have saved our customers hundreds and sometimes thousands of dollars by providing them with a second opinion. We have technology and solutions that other plumbing companies don't have. We will provide you with options that may save you money and inconvenience.
24 hours, 7 days: When you need service, you can count on us to be there for you.
Flat rate price: When you choose Option One Plumbing & Rooter, you know the price up front. We take the uncertainty of cost out of the equation. It's peace of mind for you.
Guaranteed repairs: Option One Plumbing can do anything.
SERVICES
Faucet Repair, Pipe Repair, Faucet Installation, Bathtub & Shower Installation, Garbage Disposal Repair, Sink Repair, Drain Installation, Electric Water Heater Installation, Gas Water Heater Installation, Hot Water Recirculation Pump Installat…, Sump Pump Installation, Tankless Water Heater Installation, Water Heater Leak Repair, Leak Detection, Sewer Services, Solar Water Heater Installation, Toilet Installation, Water Filter Services, Emergency Services, Bathtub & Shower Repair, Water Heater Repair, Drain Cleaning, Gas Line Services, Backflow Services, Garbage Disposal Installation, Electric Water Heater Repair, Gas Water Heater Repair, Hot Water Recirculation Pump Repair, Sump Pump Repair, Tankless Water Heater Repair, Pipe Installation, Septic Tank Services, Sink Installation, Solar Water Heater Repair, Toilet Repair, Water Heater Installation, ,
Reviews
These guys are prompt, through, professional, I would highly recommend them! Extremely fair pricing!
I have used Option One on several occasions now and I have yet to be dissatisfied with a single aspect of anything they have done for me!!! They have responded late at night and early morning, and they respond quickly!!
Their work is quality and they are efficient! Always friendly and above all HONEST!! I'm looking at you Timothy, thank you!
Cannot say enough about Option One!!
Highly recommend them!!
They say that they are plumbers but they aren't. A real plumber doesn't put shower fixtures on backwards and can install a hot water heater without having the city inspector fail it.
Had a handyman do some work on our pipes/disposal-he did not solve our problem. Wife then reached out to Option One, they came the same day. Plumber was friendly and I felt like he knew what he was doing. He quoted me, fixed the problem, charged me the quoted price. Told me some helpful things. Should have just called a plumber in the first place.
He asked if I had any other issues he could look at, and provided me a quote on another project I'd been thinking about.
They provided quotes that were totally ridiculous. Beware of someone that comes to your house for a consultation this means up sell at over prices. They wanted $7k to replace our main pipe. I got it done by someone else for $1k. Don't waste your time with them.
Broc J.
02/10/2023 12:00:00 SA
They came just as they said. Super friendly fair and did great work. I said what I had to say, but yelp is forcing me to write more than I wanted to to leave this great review.
I wouldn't use or recommend this company. Had a water pipe burst on Christmas Eve & I was informed it would cost $800 just to come out for service. The $800 wouldn't go towards the repair, but just to come out for service due to it being a Holiday. I find it unethical to charge such a large amount regardless of the time & for the fee not to be used at all towards the cost of repair. Someone is in an emergency situation & this company finds it acceptable to rob them as well.
Pedro M.
12/12/2022 12:00:00 SA
They sent a guy out same day to give a free estimate to fix a problem with my septic tank. Problem is, the estimate was ridiculous. Guy was a fast-talking wheeler dealer and I suspected their estimate was WAY too high and even then they hinted it could possibly go higher. Called two other places to get comparable estimates and ended up getting the same repair done for exactly HALF of what this company wanted to charge me. Saved thousands of dollars by not dealing with Option One.
Kathy P.
11/09/2022 12:00:00 SA
They really are Option 1! Contact them for advice, replacement, repairs or new installation. From Celebrity customers to people like little ol' me, everyone is treated like Gold. Seriously, I felt that. Anyway, Tim came out with a colleague and they both evaluated each of my concerns with both short-and-long term solutions. Consultation and guidance go a long way toward making the best decision for my family. I learned a lot from them and got all my needs taken care of. So glad for their full-service and quick solutions. I have a child with special needs and made some extraordinary requests -- Tim met every challenge with his expertise and became my point-person. I truly am happy, even after paying for new plumbing throughout my home and the tankless water heater and carbon filter. The ability to enjoy my home worry-free is worth all the pennies!!
Came out very quick for a drainage blockage. Daniel was very professional and gave me a very competitive price. Work was done quickly,no concerns.
Michael B.
04/12/2022 12:00:00 SA
Really friendly and good people but had a bit of a rough experience with them. Made an appointment to have my disposal looked
at because it was making a terrible noise. They waited all day to tell me actually we can't make it out today. Which is fine, things come up.
But Then when they finally did come the next Monday , the tech seemed incredibly confused as to what was going on, disappeared for 10 minutes and then said my supervisor said we can't fix your disposal but i can put a new one in for $500. I said no thank you and decided to just watch a YouTube video and see if i could do it myself. I found a metal toothpick wrapped around the blade and got it out and everything is fine now.
Kind of feel like they tried to upsell me. The tech didn't even look inside the disposal. Just turned it on once and then left to make a phone call.
Daniel J is one of the best plumpers I have hired. He came in on a holiday weekend and got the work done right and even fixed up work that a different employee did wrong before. He is a great technician from option one.
Thank you!
Daniel Jennings was great. Replaced hot water heater and fixed other issues from a prior plumber. Highly recommend.
Got quoted on 5/11, service scheduled for 5/13. Plumber had to leave early on 5/13 due to family emergency, which is understandable. Came back on 5/16 and worked all day but couldn't finish because he didn't have all the parts he needed because of a truck swap; said he'd come back 5/17 @ 8:30am. As of 10am he's still not here and not answering his phone. Three trips and unresponsive for a simple job? C'mon now, had high hopes because of the glowing reviews.
Edit: They went the extra mile to make it right.
Reached out to Option One for some plumbing work we needed done. Our technician, Christian, came and checked on everything in our house to make sure everything was in working order which it was (didn't try to sell me services I didn't need and assured me that everything was in good shape). He provided three quotes, one of which I asked if he could do same day which he did and started work immediately. Price was best out of three local quotes we have received prior. He got our garbage disposal running and even checked all piping was connected correctly, excellent service. Will be back for the other projects they quoted us on based on the great work,
Anita R.
12/12/2022 12:00:00 SA
I really appreciated the excellent service that Timothy provided us with. His patience and expertise was a plus. He was determined to make sure we were satisfied with his work. Because of Timothy, I will be contacting Option One again. Thank you for your personal touch and professionalism Timothy!
Quick to respond, very knowledgable and kind! Called on a Sunday night when our sink stopped working, and had someone at our house by Monday morning!
My fiancé and I bought an older home 6 months ago and realized there was a baseball sized leak in some of the sewage piping leaking under the crawl space. They responded almost immediately and said they would come out that day to give a quote. Once they looked under the house, they gave tiered options so that we could pick the option that worked for us. Lundon was nice and easy to work with. He came out the next day with a partner and stayed until 8:30 pm to get the job done because the piping in the crawl space was a mess. He was prompt, easy to work with, and did everything he could to make sure we had a good experience. We will use them again!
Ryan M.
07/12/2022 12:00:00 SA
I needed a gas line moved in order to install a new gas range. The guys did a great job and stood behind their work.
Jeff M.
06/03/2022 12:00:00 SA
Tim came out to feel with overall low water pressure and loss of temperature. After some sleuthing, it was discovered the pressure reduction valve needed to be replaced and that solved both problems. Tim had one in his truck and took care of everything late on a Friday with speed and care. Option One is a great option having worked with some of the larger Charlotte plumbers and gotten the hard sell and high up front costs. He did the job politely and efficiently. Highly recommend.
Daniel came out right away, diagnosed the problem & was able to fix and update the toilet at the same time! Yay!!
My faucet was spurting water but Option One fixed it fast! I was amazed at how quickly they came to my house and took care of the problem with fairness and honesty! I will be using them again for sure! THANKS
Wow! This was very special above and beyond service. I called to have my gas line connected and was only in town for the evening. While they were on site I realized that our washing machine which was in a very hard to reach place also needed to be hooked up. However, we didn't have all the materials. Ted stayed late while I went to store to get materials and helped me hook everything up. Incredible friendly service that saved the day! Thank you Ted! 5 stars!
When your searching for a plumber stop right here. These people will handle all your plumbing needs with no pressure up sales. Tim arrived on time . Was very professional & got right to the problem & did just what he said it needed to start. This is a very reasonable priced & reliable company. This will be the only plumber you need. Call them you'll see.
Norman S.
01/04/2022 12:00:00 SA
I denoted a problem with a slow leak from the tank to the bowl. Of several responses , Option One was the only company that could come out same day. Moreover, they offered free estimates.
Upon working on the problem, Randy saw a second faulty part that may well have caused a leak from the bowl to the floor. Had I attempted a do-it-yourself on the first problem, I might well have suffered floor damage in a couple of months.
I would have preferred an itemized invoice,
separating parts and labor, but, bottom line, I paid exactly what Randy quoted me.
Shannon J.
05/02/2022 12:00:00 SA
Business was very professional and responsive! From quote to completion the process was seamless and expedient.
Initial communication through yelp seemed promising from 'Larry- owner. I was provided a quote in person by a plumber. On the day of scheduled work a different plumber shows up 1.25 hours into the 2 hour window they were supposed to show up in and says the old quote is invalid and they need to write up a new one. Keep in mind this is after I had to go through a lengthy process to have water shut off in my building, during which I called Option One numerous times to touchbase and/ or reschedule. They never mentioned ONCE that the old qoute was invalid. I am of the opinion that this was a bait and switch. I do not recommend this company AT ALL. To change the quote at the start of service on the day of a scheduled service without any notification is completely wrong. It's bad business practice. The lack of communication ahead of time and the drastic change in price, meant that all my other dependent projects and the listing of my property was delayed. I wish I would have never reached out to this company.
Gina J.
08/08/2022 12:00:00 SA
The plumber arrived on time. He was able to assess the problem and give me a breakdown of the cost. It took about 2 hours for him to replace the piping under the kitchen sink. He cleaned up after the job was completed. Plumbing is expensive no matter which company you select. This place was no exception but they get the work done
James L.
11/03/2021 12:00:00 SA
I thought I had a great plumber, and then I met Ted from Option One. He is awesome! And will be my new go to guy. He was professional, knowledgeable!, and not only got our clog issue fixed, but also explained what was likely causing it, which my last plumber didn't do in four visits. Ted is BY FAR the BEST plumber I have ever had the pleasure to hire (yes, hiring him was a pleasure, that's how good he is). If you need a good plumber, Ted's your guy!
Network A.
12/11/2021 12:00:00 SA
I hired them to give me a quote for plumbing and moving some gas lines, since I was going from electrical stove to gas range and going from water heater to gas tankless system. I didn't hire them for the plumbing side after all but they did my gas lines the very next day after they came out to give me the quote. The tech was professional and didn't try to upsell me anything at all. He showed up on-time and communicated with me throughout the process. I'm very happy with the outcome!
David G.
03/05/2022 12:00:00 SA
Option One Plumbing was excellent in every respect! Ted, their tech, was efficient, professional, and even friendly late on a Saturday after what must have been a long day. I really appreciate the work of the entire team, from the initial scheduling, regular updates throughout the day to let me know of changes in the tech's ETA, and ultimately fix my tankless water heater without trying to upsell me something I didn't need. They initially quoted me a $99 fee for the after-hours weekend visit, and in the end that is all they charged since Ted was able to fix the heater without additional parts. Thank you, Ted and Option One!
Option One Plumbing helped me with a clogged drain in my kitchen sink and I am very happy with the service. From arranging the visit to the actual work, the whole process went very well. Daniel performed the service and was very professional and unfailingly courteous. I highly recommend Option One Plumbing.
After managing with low water pressure, ongoing shower faucet issues and a kitchen faucet that was letting out a trickle of water, I called around and found Option One. I am so glad that I did! Ted came out the next day, diagnosed the kitchen faucet issue (not a leak, but a likely replacement), addressed water pressure issues while there and gave me options on the shower faucet issue. What most impressed me is that Ted took the time to explain options, gave me a recommendation on the kitchen faucet and wanted to answer questions. Did I mention that they give a FREE estimate (no trip fee) and held to it. There were no surprises, and the work was done quickly and professionally! What I most appreciated is that before the technician shows up, they text you a picture and name, along with their estimated time of arrival. After many years trying to find a consistent plumber that provides good service at a reasonable price, I've found Option One!
Beverly S.
11/02/2021 12:00:00 SA
Ted worked diligently on my long list of repairs - fixing drains, fixing faucets, and replacing a toilet. I am thankful for his identification and repair of a gas leak in my hot water heater. I am a repeat customer for this business and would hire them again.
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