Best Businesses in Charlotte, NC

Jason is my go-to plumber for all our properties.  His work is excellent, his prices are reasonable, and he is unfailingly reliable. Recently my electric water heater failed (because, of course it would in the middle of a pandemic). I looked at having a big box store provide the new unit and also install it.  Not only was it going to cost me twice as much as the unit, but they were booked up and I'd be looking at many days without hot water.  Fast forward to calling Jason and he very kindly squeezed me into his super packed schedule.  We did all the prep and haul off and he did the installation and modifications.  Both he and his helper were using safe practices, worked fast and efficiently, and the charge was equal to my phone quote.

No one wants to need a plumber, but if you do, call this guy.  You'll thank me later.

Even before David came out to my house, he had spent probably an hour on the phone with me, over the course of a few different phone calls. He took time to understand the issue with my water heater, and was willing to help however he could. In order to help me with my particular situation, Dave gave me advice on using my manufacturer warranty, came to my house to remove the unit, drove with me to Home Depot to make the swap for the new unit, and then came back to my house to install the new heater. His business partner Matt was fantastic too. Friendly, respectful, and really knowledgeable. Both of them helped to turn an unpleasant repair into an enjoyable afternoon. Fair-priced and service-oriented! Def recommend.

They are the best ! It is a family owned company and worth mention that Christopher is a U.S. Veteran . Twice I had called on them and both times I had been very satisfied with Christopher service and fees . I highly recommend this Plumbing company . After the second visit ; my neighbor asked for a contact number , and she ,also, was very satisfied with their service . Happy Holidays Roses !

Have used Ron Cunningham's service 3 or 4 times over the past 20 years. Prompt and reliable service. Reasonable rates also.

Having new shower installed old copper pipes were a mess even found leaks. Had water shut off and called All About Drains. Came over and capped the pipes returned and installed all new flex pipes. Service was fantastic and done in professional friendly manner. Inspected all water lines to make sure the job was done properly and in a timely manner and very affordable.

Every time I've used them they are prompt, professional, courteous, knowledge and affordable!  And are available 24:7.  Awesome job !  Will continue to call on them !

I have used Albert for a number of years now and always had a good experience.   However, last week I put too many things down the disposal at once (my goof) and his son came out to fix it when I was out of town. The disposal was working fine but there was a clog somewhere in the pipes that prevented the water from draining.

The clog was fixed when I returned but clogged again a few days later without putting anything down the disposal.  Precisely the same problem as before.   Albert came out to fix it and cleaned out a good sized clog in the pipes.  When I reminded him his son came the week before for the same problem, Albert checked with him and he was told the disposal was clogged and not the pipes (which were not cleaned).  

To make matters worse, he insinuated that I was playing his son against him to get the work for free.  I reminded him of all the work he has done for me over the years and this seemed rather petty to try now.  And of course it wasn't true to begin with.  We went round and round but settled for a smaller amount.  

This whole experience is very disappointing given the number of times I have used him in the past.  Not sure I will use him in the future.

I would not use this company if I were you.  My wife had set up bi-annual inspections with Brother's Heating and Air approximately 2 years ago.  Twice a year they would come out and spend about a half hour inspecting the HVAC units.  We thought this would be a good idea to do this to prevent more serious expenses later.  Brother's charges your credit card each month for this service.  Last August, 2021 a representative from their company came out.  They are very respectful and professional in their delivery.  But, don't let that fool you.  You see, the technician left 2 of the 3 vents open on the handlers, which I found a couple months later after the inspection.  I personally started changing the filters myself, since their fees for installing the 3 filters were over $500 each visit.  Now, this takes us to today's visit, April 7, 2022.  The purpose for this visit was to address the hot air upstairs where the kids sleep.  The call was made the day prior, and the tech arrived on a scheduled next day visit.  I followed Jamal outside to the 3 ac units.  He noticed this piece which was on top of one the electrical boxes and inserted it into the box.  The unit started right up.  I asked him what was that piece you just put into the electrical box?  He told me it was a disconnect.  Which as he described was like a light switch.  The unit started right up and I thought, hey that was easy.  Jamal, said he wanted to inspect the unit which had only been inspected 4 weeks earlier and received a clean bill of health.    Nevertheless, Jamal found a leaking coil and an almost dead capacitor.  He fixed these items which came to $722.  I asked him while we were settling up, if the disconnect had been inserted in the box, would he even have needed to come out?   He said probably not, but the low Freon from the leak and weak capacitor would have eventually needed service.  I asked if there was anything he could do for me for the prior technician not reinstalling the disconnect?  Jamal said he would have to address this next Monday morning since he was off the next day Friday.

The bottom line is, they do not care about their customers.  Two hours later, a manager named Jason called me and o explained the situation to him.  He only responded saying that it was an honest mistake by his technician, which I do agree.  But, his remark saying there is nothing more he can do.  

This company has no regard for their customers.   There pricing is also very exorbitant.  Stay away from them.  The night time girl answering the phone, Sienna(?) was very snarky as well.

_textComplaint ID: 17467142

Complaint Information

Complaint ID:

17467142

Date Filed:

6/23/2022

Complaint Type:

Service Issues

Filed with:

BBB
9719 Northeast Parkway
Matthews, NC 28105
Phone: (704) 927-8611
Fax: (704) 927-8615
Email: [email protected]
URL: charlotte.bbb.org

Consumer Information

Name:

Ms. Montana VanHook

Address:

214 FAIRWAY DR
SHELBY, NC 28150

Daytime Phone:

(760) 808-1332

Evening Phone:

None Provided

Fax:

None Provided

Email:

Familyvanhook2010@gmail.…

Business Information

Business Name:

Accent Comfort Services, LLC

Address:

Charlotte, NC 28269

Phone:

(704) 509-1200

Complaint Details

BE WARE!!!! THIS COMPANY IS FRAUDULENT ! MY WARRANTY SENT THEM TO REPLACE AN A.C UNIT. MY FIRST CONCERN WAS THE VERY YOUNG MEN ONE WHO COULD HARDLY GET A WORD OUT WITH RED EYES. I WAS TOLD THE JOB WOULD TAKE 8 HOURS. AFTER 3.5 HOURS THEY WERE GONE. IMMEDIATELY I NOTICED MY NEW UNIT WAS NOT COOLING AND NOW A SEPERATE UNIT THAT WAS FINE WAS NOW NOT WORKING. WHILE GOING TO THE BOILER ROOM I WAS HIT WITH SHOCK. LEAKS CVC PIPES HANGING ON BY MY HUSBAND'S TAPE THEY GOT OUT OF HIS TOOL BOX FROZEN PIPES SCREWS FILTERS BASICALLY EVERYTHING LEFT IN SHAMBLES . NOW I HAVE NO AC AT ALL. I CALLED MULTIPLE.TIMES AS THE LEAKS WERE GOING INTO MY FINISHED BASEMENT . FINALLY, AFTER TWO DAYS I WAS UPSET THEY TRANSFERED ME TO THE owner WHO INSISTED I WAS LYING. THEN WHEN I LET HIM KNOW I WOULD BE FILING A COMPLAINT WITH THE BBB-sueing him unless they fixed the issue that day , he said he would not send anyone here because I was threatening him all the while he was screaming and cursing at me a mom with small children in a house with no AC after 8,000$ . I just had another verified company come out to access the damage and his team set up the coils on a unit that was not supposed to be touched and because they left all the parts off it froze up the perfectly good unit. DILLINGS HEATING AND AIR saved the day . They came out that morning  spent hours redoing all of accent comforts backwards wrong work, repiped everything,  put all the parts back together  unfroze the coil before it broke and only charged me their diagnostic fee of 80$ ! My suggestion is call Dillings heating and air where their fair and know what their doing , NOT accent air where the owner yells at woman  calls you a phyco for being mad about your property left damaged and both ac units not working after 8k! They stand behind their brand take your money go through your personal stuff and break what's there. Here are the photos of how accent air left my home..p.s yelp reviews don't lie look at this clowns reviews compared to Dillings who has 5 stars

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