Best Businesses in Charlotte, NC

I had a leaking faucet in the kitchen and a drainage issue with our dishwasher. Ralph and AJ visited and fixed both. Professional and friendly - I recommend. Total damage with taxes was $300.

Even before David came out to my house, he had spent probably an hour on the phone with me, over the course of a few different phone calls. He took time to understand the issue with my water heater, and was willing to help however he could. In order to help me with my particular situation, Dave gave me advice on using my manufacturer warranty, came to my house to remove the unit, drove with me to Home Depot to make the swap for the new unit, and then came back to my house to install the new heater. His business partner Matt was fantastic too. Friendly, respectful, and really knowledgeable. Both of them helped to turn an unpleasant repair into an enjoyable afternoon. Fair-priced and service-oriented! Def recommend.

Solid company, and Chris is upfront, honest, comes prepared, and is very knowledgeable. Highly recommend.

Have used Ron Cunningham's service 3 or 4 times over the past 20 years. Prompt and reliable service. Reasonable rates also.

Having new shower installed old copper pipes were a mess even found leaks. Had water shut off and called All About Drains. Came over and capped the pipes returned and installed all new flex pipes. Service was fantastic and done in professional friendly manner. Inspected all water lines to make sure the job was done properly and in a timely manner and very affordable.

Strongly recommend very friendly and fast service.  Very reasonable pricing also. I had my pipe crack before Christmas and someone came out at 1 am in the morning.  He was very nice and didn't act like he hated being here !!  Thanks yaro!!

Our bathroom sink started leaking so bad we had to shut off water to entire house.  Call Albert & Son Plumbing Thursday night and they were able to fit me in on Friday.   Fixed the plumbing quickly.   Very pleased with their work.  I would highly recommend them.

Our water started releasing water through the discharge valve and on 6/1/21 it was spewing out about a gallon per hour. Fortunately, it was in my garage, easily accessible and setting on concrete. I decided to replace it so I went to Home Depot and purchased a new unit at 9:45AM. The sales representative indicated that he could arrange for same day installation and would have a Brothers' representative call me.

Later, I received a call from Brothers indicating that a service person would be out on the last call of the day for a consult. I replied that I had the new water setting heater in my garage, and just wanted it installed and no consult. I reluctantly agreed, but nobody from Brothers showed up that day. The next morning I called Brothers early and was told that a service representative would be there by 8:30AM. Around 9:30AM a service plumber arrived to give me an estimate. The estimate was higher than I expected, but by this time water was coming out of the unit much faster. So, after a thorough review of the estimate details, I agreed to have him go ahead with the install. Unfortunately, he indicated he was just there for the estimate and would schedule an installation the next day at 8:30 AM. Once again, I consented since I did not want to go through this process again.

The next day the Brothers plumber and arrived around 9:00AM followed by the electrician. They did a nice job on the installation, and while the plumber was finishing I checked the circuit box and found that my circuit breakers for the water heater had not been replaced as provided in the estimate. They are the original breakers, about 38 years old, and the service plumber who did the estimate assured me that they should be replaced to which I agreed. I had to leave for my Grandson's preschool graduation just as the electrician pulled away from my driveway. When I mentioned this shortcoming to the plumber, he said the  electrician decided replacement was not necessary even though this was included in the estimate and having no idea as to their age. As I was leaving, the plumber said he would follow up with the electrician. I thanked and indicated that the installation otherwise looked great.

The next morning, I called Brothers to give them the credit card information in payment for the installation and mentioned the failure to replace the breakers. I was told they would follow up and send someone out the finish the Job. Regrettably, I actually paid the full estimate assuming they would follow through.

Today is 9/19/21, more than 3 months after the original installation and still no new breakers. During the past several weeks I have called Brothers at least 6 times reminding them, the job was not complete. Each time I was told they would have someone call me to schedule the breaker installation. No has called, and on one of my calls they actually suggested that they give me a refund of of $15 per breaker and I could go purchase and install them -convenient for Brothers, probably saving them at least $300, but not for me. On my last call with them, I was told that someone was going to call me and schedule the breaker installation the next day. This did not work for me so I suggested they call and schedule an alternative time. Once again nobody has called - obviously they got their payment in full so they just do not care. Extremely unprofessional and unacceptable.

I plan to follow up with Home Depot Customer Service and the BBB regarding my experience.

Gunai is the worst customer rep I have ever encountered.
 
Got the appointment via the warranty company. Absolutely worst customer service possible. My appointment was for a water heater made two days in advance, and in the middle of a extremely cold week. Right in the middle of my appointment slot I get a call from the company that I have an appointment for the following Monday, with  no reference to the fact that I was supposed to have a technician at my place at that particular moment. When questioned regarding the existing appointment, the customer service representative Gunai said Well things happen. No apology whatsoever. And when I insisted that I need her name and my new appointment slot for the following Monday she BANGED THE PHONE ON ME and said you can call the warranty company. After multiple calls back to the office based on the call in number I was able to get her name and the owner's contact and my appointment confirmation for Monday. I am yet to contact the owners as they are out!! Will update accordingly.