Best Businesses in Charlotte, NC

Good luck finding a more honest and reliable plumber. I've used Winn's twice now. The first time I was so impressed with his work that I kept his number not knowing when I might need a plumber again. 2 years later now, when my water heater went out this week, I knew exactly who to call for quality work. Adam came when he said he would and replaced our water heater the next day.

Finding reliable and honest companies is not easy so when you find one, you hold onto their number.

Jim at Lowery Brothers Plumbing responded quickly and helped us with a disconnect, repipe, and reconnect around a new kitchen countertop installation. He was professional, thoughtful, knowledgeable, and tidy. He thoughtfully accommodated scheduling around countertop installation. We will definitely consider working with this company for future jobs.

Best plumbing service around! Very punctual, friendly, very efficient! Needed a hot water heater replaced & a new vanity installed..Jim & Russ know their stuff & back their work! Will definitely be calling them again if another problem comes up! Great guys! Great company! Highly recommend!!!

I am disappointed in Terry's Plumbing. I had a main line drain backup. He put the snake in (rodding) and expected to open the line in 15 minutes. After 2 hours of repeating the same failing technique, he billed me. Then he told me that it would cost another $380 to try another method

I appreciate the hard work Russ and his crew have done for me.  I have extremely high iron in my water and Russ has worked with me to correct the problem.  It has required (so far) 3 different types of filters and him out here several times.  I am very impressed with the fact that he's working with me until the problem is solved and not just throwing up his hands.  Great local company that cares about the work they do.

I would like to give them a good review because I have used them in the past and was pleased, but I called them over 2 weeks ago to get an estimate on some work for a bathroom renovation project.  Still waiting for someone to show up.  Called again on a Friday and was told someone would reach out to me beginning of the following week.  Have yet to hear from anyone.  Would have been nice to know they had no intention of showing up so I could have gotten some other estimates and moved on with my project.  Very frustrating.

We had a TERRIBLE experience with this company.  We were charged $295 for less than half an hour of work to snake a line when we were having a backup into our house. The receipt stated that the work is covered by a 60 day guaranty.  A little over a month later we had the exact same issue.  We called the company back and told them it should be covered under a 60 day warranty. They agreed and came back out. However, after they had snaked the line again (once again less than half an hour of work) they handed my husband a bill for $275. My husband explained that we shouldn't be receiving a bill as they were performing work under a warranty.  The man (Joe) then told him that he had performed additional work that was not covered by the warranty when he put a camera in the line to determine what the problem was. We informed the company that we would not be paying the second bill as 1) it was our understanding there would be no charge for the second service call, 2) if any work outside the scope or the warranty was going to be performed, they should have notified us, and 3) the actual problem was never fixed. Our communication from the company has been extremely hostile and threatening.  At this point, we will likely be taking them to court.  Worst experience EVER with a service provider and would give them zero stars if I could. Do not use this company.

Had a leak in my house, called the answering service.  Call was returned and plumber said he would be at my house the next afternoon.  Never showed up, never called to say he wasn't coming.  Stayed in my house waiting from 12 noon until 7:30 pm.  He is now fired!

Round #2.  I decided to suck it up and have Mike and Transou's re-fit my bathtub/shower combo.  I would say, all things considered, it went far better than I would have hoped.  I really don't have much to compare it to, price-wise because I didn't bother to shop around.  I think, in the long run, even when things get slightly tense over details... I would prefer to go thru it with a company that I have come to trust.  Consistency is key with me and I am now convinced that Transou's can be trusted.  Which is a big deal for anyone with trust issues.  Capice?  My bathroom looks less like shit than it did when they started.  I'm sure I could have had them re-do the whole thing, but I didn't... .and nobody made me feel like a cheap-ass for not going with the works.  And... they will wear those shoe covers to protect your carpet.  Most of the time.  It was kind of like having two Great Danes going up and down the stairs.  So, call 'em.

We called at 9:30 am for service on Saturday June 1st.  They kept calling to let us know the service tech was running late.  He didn't show up until 10:30pm.  That's 13 hours later.  He said he was really tired and asked if he could just cap the leak off and call it good.  Five minutes later he was done and charged me $200.00.

He also gave me an estimate to re-plumb my entire home due to faulty fittings.  He quoted me $9,100.00.   Thank fully I got a second opinion.  The job is done at $5,600.00.  

This vendor needs to learn about customer service and fair pricing practices.  Good luck to you if you need a plumber!

After scheduling an appt last week that was cancelled same day, I tried again. Today the technicians showed up for a few electrical issues and when they couldn't quick fix them (they tried for about 5 mins) , they said their manager needed them to install a generator for someone else so they had to leave. When I asked when they could come back he said they were really busy and it could be weeks and suggested I call another company. And then he wanted $111 for the gas/trip fee.  WHAT?!?!

I asked to be placed BACK on their schedule and if/when they show back up and fix the problems, I'll happily update this review (and pay them the one time $111 gas/trip fee).

I called Best Rate because they advertise 24/7 service.  I called at 9:30 PM and was told no one could come out until sometime the next day.  When I said that I thought they offered 24/7 service the man said he was one man down and I don't want to know what the quote would be for them to come out that night.  My emergency was not at all important to him, in fact he seemed as if he thought it was humorous.  Some choice words come to mind about this man that I won't put on the internet

$875.00 for a 2 hour job unclogging a drain pipe. Really? If a  person promotes themselves as a Christian that is a moral and fair minded person, as Randy Scribner did to me, they are not. Learn from my expensive mistake and move on to another service provider. Buyer beware. Dave Cope, Stanley, NC