Best Businesses in Charlotte, NC

Good luck finding a more honest and reliable plumber. I've used Winn's twice now. The first time I was so impressed with his work that I kept his number not knowing when I might need a plumber again. 2 years later now, when my water heater went out this week, I knew exactly who to call for quality work. Adam came when he said he would and replaced our water heater the next day.

Finding reliable and honest companies is not easy so when you find one, you hold onto their number.

Both my bathrooms clogged overnight, and the emergency plumber I called came out and quoted me nearly $800 to dig up my septic tank lid and clear the main drain line. I said no thanks. Contacted Lowery Brothers for a quote the next morning, and got a response in less than 10 minutes saying they'd be able to be there that evening. They contacted me later in the day confirming they would be there when they said, and they arrived right on schedule (and wearing masks, which was appreciated). They ended up pulling off one toilet and snaking the drain, clearing the clog, then reseating the toilet, which had a leak at the base. Their price was less than half of the other quote, and they were professional, friendly, and fast. I am going to be calling these guys for all plumbing services I'll need in the future, and will be recommending them as well.

Called them out to fix a plugged toilet. Plunging did nothing. They also took the time to check the rarely used toilet. I had to purchase 2 new toilets. They were pleasant and professional to deal with. Areas were clean when they were done. House call and work prices were reasonable. Very happy with their work. Hope I don't have to call them, but I wouldn't hesitate to have to use them for again

Our incoming water service line was leaking, seeping water into our basement utility room.  Our service line comes in from the street, under our two car garage, and under and up into our utility room.  We initially got an estimate from a plumber that was sent by our home warranty.  This plumber wanted to dig up our utility room to try and find the leak, and if they couldn't find it there, would then replace the line and also said this would not be covered by our home warranty.  We felt uncomfortable with this recommendation and decided to call Terry's Plumbing because they are well known and have a good reputation.

Kathy, their phone scheduler, was friendly and pleasant.  She put Terry on the line and he said he would be out first thing in the morning to look at it.  Terry came as promised on a Saturday morning and reviewed the various options, recommending that the line be replaced.  He said they would use a method in which the pull the new line through by attaching it to the old line and pulling it out through the street, rather than having to dig up our entire basement and garage.  He did caution us that it was not without risk, but that they do it often and that it works well.  We agreed to the work.

After a day delay because the water company had to first come and repair the street valve that was found to be not working, Terry's four man crew arrived the next morning and successfully pulled out the old line, putting the new line in place.  We watched them work the whole time and the whole process was quite impressive.  The backhoe operator, Rege, used amazing precision to carefully pull the line out, which was about 75 feet long I'd guess.  The crew spent about 7 hours on site and cleaned up the job site spotlessly when done.

We were so thankful that this procedure worked and that we did not have to dig up inside.  Plus, Terry really spent time with us making sure we understood the options, pros and cons, and generally reassuring us that his team would take care of the problem and not to worry.  He made numerous calls to me throughout the weekend to help coordinate and advise on the water company involvement and logistics that were needed.  In a nutshell these are good people.  

I will use Terry for all my plumbing needs without a doubt.

A++++
Fantastic service.
Responded to my emergency the same day I called.
Did the Job another company turned down.
You should use Thompson Plumbing & Pump Service Inc.
Quality work, Great Service, Great price! They go above and beyond.
Awesome!

I have used these guys a couple times and have been very pleased on both occasions.  Both times I had a list of things to do and they knocked them out very quickly.  More importantly it been a while and all the work is holding up nicely.  There are no fancy trucks and uniforms or advertising with this company so you are not paying for all that stuff.  Very reasonable straight forward pricing.

We had a TERRIBLE experience with this company.  We were charged $295 for less than half an hour of work to snake a line when we were having a backup into our house. The receipt stated that the work is covered by a 60 day guaranty.  A little over a month later we had the exact same issue.  We called the company back and told them it should be covered under a 60 day warranty. They agreed and came back out. However, after they had snaked the line again (once again less than half an hour of work) they handed my husband a bill for $275. My husband explained that we shouldn't be receiving a bill as they were performing work under a warranty.  The man (Joe) then told him that he had performed additional work that was not covered by the warranty when he put a camera in the line to determine what the problem was. We informed the company that we would not be paying the second bill as 1) it was our understanding there would be no charge for the second service call, 2) if any work outside the scope or the warranty was going to be performed, they should have notified us, and 3) the actual problem was never fixed. Our communication from the company has been extremely hostile and threatening.  At this point, we will likely be taking them to court.  Worst experience EVER with a service provider and would give them zero stars if I could. Do not use this company.

I tried multiple times to call to have a leaked repaired. Every time I call I am asked to hold and then immediately hung up on. Obviously they don't need any work. Keep looking somewhere else because they don't care about customers.

Micheal came through for me again. He is a Transou's tech that has helped me before. I will sleep tonight knowing that the job was done right. And he is why I will continue to use Transou's!

Excellent!  Shawn is an awesome plumber.  He came in and immediately went to work trying to figure out the weird sound coming from the pipes in my house.  He figured out the problem and fixed it very quickly.  If you need a skilled and professional plumber, Shawn, is the best!

After scheduling an appt last week that was cancelled same day, I tried again. Today the technicians showed up for a few electrical issues and when they couldn't quick fix them (they tried for about 5 mins) , they said their manager needed them to install a generator for someone else so they had to leave. When I asked when they could come back he said they were really busy and it could be weeks and suggested I call another company. And then he wanted $111 for the gas/trip fee.  WHAT?!?!

I asked to be placed BACK on their schedule and if/when they show back up and fix the problems, I'll happily update this review (and pay them the one time $111 gas/trip fee).

I called Best Rate because they advertise 24/7 service.  I called at 9:30 PM and was told no one could come out until sometime the next day.  When I said that I thought they offered 24/7 service the man said he was one man down and I don't want to know what the quote would be for them to come out that night.  My emergency was not at all important to him, in fact he seemed as if he thought it was humorous.  Some choice words come to mind about this man that I won't put on the internet

$875.00 for a 2 hour job unclogging a drain pipe. Really? If a  person promotes themselves as a Christian that is a moral and fair minded person, as Randy Scribner did to me, they are not. Learn from my expensive mistake and move on to another service provider. Buyer beware. Dave Cope, Stanley, NC