Best Businesses in Charlotte, NC

this was our first time using this company, very professional,very knowledgeable. He
went above our expection of what was needed , went the extra mile  to get job done .
we had  water leaks under the house and in a wall, other company i had used for 15 yrs  said it would take 2 days or more to fix. Adam Skiscim did all the work in 31/2 hrs, he never stop moving and kept us informed  about the jobs the whole time. I would recommend him highly and will be using him again .

Jim at Lowery Brothers Plumbing responded quickly and helped us with a disconnect, repipe, and reconnect around a new kitchen countertop installation. He was professional, thoughtful, knowledgeable, and tidy. He thoughtfully accommodated scheduling around countertop installation. We will definitely consider working with this company for future jobs.

This company was a no-show TWICE for scheduled appointments....not even a courtesy call to explain why.  I called and complained on business voicemail....no one even bothered to call me back.  I called again and office lady assured me plumber would call....never happened.  Steer clear, folks.

Called Terry's for a second opinion on some work that was quoted to me that I felt was high and wasn't sure if it was really needed as I am by no means a plumber. Had some backup in sewer that competitor said beyond snaking out the drain, I would need to dig up part of driveway and replace pipe. We were talking $3000. I allowed the guy to snake out the drain which took less than a minute and paid him but held off on the major repair which he said was needed without using a camera to investigate. Terry came out himself and he was a great guy. Told me that the work that the other guy said needed done was bogus. Terry ran his camera 45' out through our pipe to find nothing wrong with my pipe. The crack in the pipe right above the trap was most common among many homes and may only require a quick snake job each year at most. He said even if he had to replace that pipe it would only cost me about $600 instead of the $3000 that was quoted by the other guy. Terry came out and did this inspection FREE of charge in the rain. I offered to pay him but he insisted no charge. I will give my business in the future to Terry no doubt. He is honest and I know I can trust him after this visit.

A++++
Fantastic service.
Responded to my emergency the same day I called.
Did the Job another company turned down.
You should use Thompson Plumbing & Pump Service Inc.
Quality work, Great Service, Great price! They go above and beyond.
Awesome!

Honest, reliable, and reasonable.  And as if that isn't enough...I called in a panic because the water heater in my rental property (located in attic) was leaking through ceiling according to tenant.  I called and they immediately cleared a space in their schedule to come out.  They were at my rental property within an hour.  We will only use Spencer's Plumbing!

We had a TERRIBLE experience with this company.  We were charged $295 for less than half an hour of work to snake a line when we were having a backup into our house. The receipt stated that the work is covered by a 60 day guaranty.  A little over a month later we had the exact same issue.  We called the company back and told them it should be covered under a 60 day warranty. They agreed and came back out. However, after they had snaked the line again (once again less than half an hour of work) they handed my husband a bill for $275. My husband explained that we shouldn't be receiving a bill as they were performing work under a warranty.  The man (Joe) then told him that he had performed additional work that was not covered by the warranty when he put a camera in the line to determine what the problem was. We informed the company that we would not be paying the second bill as 1) it was our understanding there would be no charge for the second service call, 2) if any work outside the scope or the warranty was going to be performed, they should have notified us, and 3) the actual problem was never fixed. Our communication from the company has been extremely hostile and threatening.  At this point, we will likely be taking them to court.  Worst experience EVER with a service provider and would give them zero stars if I could. Do not use this company.

These guys have been my go-to plumbers for repairs and emergencies for some time now. Not cheap, but quick, quality work.

Property Management Company used Transou's for day time visit on a rental property reporting discolored and grainy water. Technician legitimately checked a few things PSI, existing filter, etc. Then they wrote up a quote for a 3 system filtration system and sent a bill for $240 with no repairs performed.

Called a different plumber who replaced the filter for $80. Turns out because the house is on a well and sat for 2 months it just needed to run the water.

On the industry this is common and just taking advantage of the minimum pre-approved repair limit. No more business going here.

I called on a Thursday when my water heater went out. They scheduled a tech to go out to my house the following day. They gave me a quote for a new water heater and installation and had it installed the same day customer service by the tech was great.

After scheduling an appt last week that was cancelled same day, I tried again. Today the technicians showed up for a few electrical issues and when they couldn't quick fix them (they tried for about 5 mins) , they said their manager needed them to install a generator for someone else so they had to leave. When I asked when they could come back he said they were really busy and it could be weeks and suggested I call another company. And then he wanted $111 for the gas/trip fee.  WHAT?!?!

I asked to be placed BACK on their schedule and if/when they show back up and fix the problems, I'll happily update this review (and pay them the one time $111 gas/trip fee).

I called Best Rate because they advertise 24/7 service.  I called at 9:30 PM and was told no one could come out until sometime the next day.  When I said that I thought they offered 24/7 service the man said he was one man down and I don't want to know what the quote would be for them to come out that night.  My emergency was not at all important to him, in fact he seemed as if he thought it was humorous.  Some choice words come to mind about this man that I won't put on the internet

$875.00 for a 2 hour job unclogging a drain pipe. Really? If a  person promotes themselves as a Christian that is a moral and fair minded person, as Randy Scribner did to me, they are not. Learn from my expensive mistake and move on to another service provider. Buyer beware. Dave Cope, Stanley, NC

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