Charlotte Plumbing

James from Charlotte Plumbing fixed all of my problems in one visit and he did it right THE FIRST TIME.

At first, there was a strange smell in the house. I thought it might've been a natural gas leak.
I bought a meter on Amazon but it wasn't detecting any gas.
As we all know, buying a product like that on Amazon is a hit or miss.
Just to be safe, I called the fire department to have someone come out and make sure everything was alright.
They used a gas meter to try to detect if there was a gas leak, and they couldn't find ANYTHING.
They agreed there was still a strange smell, so I had a company come out and take a look for me.

The gas company that came out turned the gas off to my fireplace since the smell seemed to be concentrated mostly in one area of the house right next to the fireplace.
They said if the smell goes away in a couple of days then that must've been the culprit.
The smell never went away, so they came back to the house to turn the gas back on about 5 days later.

The smell started getting worse.
I was already having migraines everyday, and now I was starting to get nose bleeds.
I asked them if it could be sewer gas since the smell seemed to be worse when I was using the water.
They told me that I should go ahead and call a plumber.

Before I called the Charlotte Plumbing, I looked opened up the door to the crawl space of the house.
It had no smell, and the crawl space is in great shape.
I'm not a professional in gas or plumbing, but I wanted to make sure this plumbing company knew I did my due diligence to narrow the problem down.

I mentioned the fact that the crawl space seemed perfectly fine, and that the smell seemed to be coming from the baseboard downstairs next to the gas fireplace, but also when I ran a lot of water like laundry.

As soon as James stepped in the house, he immediately agreed that the smell was off.
Within 5 minutes he detected a gas leak and opened up the wall.
He said that the gas leak was so bad the whole house could've blown if I lit a candle or anything in the house.
He said the reason why the plumbing seemed tied to it was because the pipes have little vents that suck in air from the crawl space to operate properly.

Within 4 hours he fixed the gas leak entirely, and even fixed 3 of my slow running drains in the house.
James said, That surprises me that the gas company couldn't figure this out. They're usually a really good company that's really cautious. The guy that came over must've been new or something. All you have to do is actually listen to the customer and they'll tell you exactly what and where the problem is.

I am so impressed by Charlotte Plumbing. James was courteous, respectful, clean (he even wore little protectors over his shoes to protect my wood floors), punctual (they gave me a window of 8:00 AM - 9:00 AM) and James was knocking on my front door at 8:02 AM), and he is a real pro.

TLDR: I recommend this company to everyone. 10/10 experience.if you want the job done right the first time, call these  guys. They'll save you money, your house, and in my case my life!

Excellent service on a blocked main-line.  Showed up on time, dispatch called me 30 minutes ahead of time. Team had the right equipment (camera, power snake, wax rings, etc...) on-hand and got the job done.  They were straight forward with the job, pulled the toilet, ran the camera, ran the snake, cleared the line, re-installed the toilet, cleaned-up and left me with a smile on my cheeks!

We have had Charlotte Plumbing visit us 2x in the last 8 months, the first time was for ROOT intrusion on our main line, the second was for blocked main for flushed products.  In both instances we had the work done quickly and cleanly.  

The root-intrusion required them to dig up the front yard and replace the pipes.  They showed up at 8am and were done by 4pm. Flushing toilets and taking showers by 5pm.

The team members that arrived were clean and picked up after themselves, if they dropped something on the floor they picked it up.

The only work I had to do was give the house a mop afterwards for good sanity!

Let me start by saying... NEVER DO BUSINESS WITH THIS COMPANY! This was one of the most unprofessional and disorganized contractors I've ever had the displeasure of interacting with. The first tech was just plain LAZY and didn't want to work past 5pm (at least that's what his co-workers told me.)

Office personnel over the phone was unprofessional from the start. Talking too quickly and over me. Hung up on me. Did not tell me until 10 min before the tech was going to be at my house that they were going to replace the water heater.

First tech arrived on time at 3pm on Friday (of the 1-3pm time they gave). Was in a really big hurry. Nearly hit my wife's car parked in the driveway as he came in. Dropped the water heater off and left bc he said he had 30 min to do the job and wasn't going to be able to finish in time. Still no clue why. It was 3pm... why couldn't he do my job?

5:30pm second tech arrived. Spent about an hour removing our original tank which was still functioning, just leaking minimally.  New water heater the first tech dropped was the wrong one, too short and didn't have a stand or vent piping. He didnt have another one. He left at 6:30pm on Friday night leaving my wife and baby without hot water. Said another tech will be out tomorrow some time. They closed our work order with our landlord (Invitation Homes)

Saturday - wife and baby went to stay with family out of town so they could have hot water but I was stuck at home all day praying a plumber would show up to install the water heater. There was ZERO communication from the office that day. Thankfully the 3rd tech just showed up at around 2:30pm and I was there. Mid way through the job he realized he didnt have the proper tools (pex crimper) and had to drive to Lowes. Came back, got most of the job finished but at the end couldn't get the burner to light. At around 4:30pm he installed a new part and was able to make it work. It was not properly installed even though it was functioning. He was a super nice guy and I'm glad he showed up. But nothing could salvage the level of unprofessionalism we experienced.

I am so excited to write this review. We have tried to get HOT water in our house for several years. We bought a new gas hot water heater over a year ago. Still, the water was just warm. We have paid a few thousand dollars for the water heater and several companies to come out to get HOt water. I found Charlotte Plumbing by researching online. They had lgood ratings. We talked to them on Monday and Tuesday morning Nick showed up. In about two hours, which included Nick's trip to Lowe's, we have HOT water. We had to turn the thermastat down, and I wear gloves to wash dishes!
Don't waste money and time calling other companies
And if you get Nick, consider yourself blessed. He is the best plumber you can get!

My goodness!  I have had two entirely different plumbing issues in the past month.  Josh was efficient and professional.  He showed me the problem and repaired the stopped toilet at a fair price.  So when my hot water was emptying water through the drain valve I called Charlotte Plumbing again.  Richard was equally as knowledgeable and quickly diagnosed the problem and repaired it on the spot.  I am so pleased to find someone I can trust and is also fairly priced.
Would I hire them again??  I hope I don't have to for a long time BUT YES, I did and I will.  Thank you Charlotte Plumbing

Minor work done regarding hammer noise from pipes in wall. PRV install. Technician Josh is an absolute Rockstar. He loves his job and takes major pride in his work. If I was to use Charlotte Plumbing in the future, and I will, I will certainly request Josh. Never let this guy go! Give him a raise...whatever. super friendly and knowledgeable. A+++

I bought an income property in Charlotte North Carolina area and we live in Los Angeles. Our real estate agent recommended Charlotte plumbing. I follow through with all the work that they said they would do and everything turned out awesome, thank you for your services

Very happy with Charlotte plumbing. They answered the phone, which is rare at 6pm, and we're very helpful in getting my situation under control until a plumber could come the following morning.

Ricky was the plumber who arrived on time and answered all my questions courteously while working. The problem has been resolved for a very reasonable rate.

Will continue to call them when I have plumbing issues

Had an excellent experience with Charlotte Plumbing. They came out today, the day after Thanksgiving, and our plumber, James, was fantastic and fixed my toilet and replace the entire valve within an hour for an extremely reasonable price. Excellent service, great quality.

James showed up on time and did a wonderful job replacing my shower valve!  He cleaned up the whole work area and left the bathroom better than he found it.  Please don't hesitate to call this honest and clear pricing company for any of your plumbing needs.  They called ahead and let us know James was on his way. Thank you Charlotte Plumbing!

Charlotte Plumbing did a great job fixing my leaky toilet! 7R my technician did a great job, place was spotless when he was done. Would highly recommend them.

Highly recommend! Quality service and the best price in town. After our hot water heater went out a week ago I started price quoting different companies and having them come look at the situation to evaluate themselves. My hot water heater being in the attic of a two story home, I started getting extra $ quoted for this that and the other as necessary or up to worst case scenario. Charlotte Plumbing did not. Staff was very upfront about pricing and possible needs without gouging me. The job ended up costing a whole $1000+ less than what I was quoted by one of the Top Guys in Charlotte!!!!!! From the beginning to the end of my experience, the quality of customer service provided by Damien, Christina, James and Justin should be the industry standard. Great job guys, and thank you!

-Christian and Jen

Charlotte Plumbing has done a great job for us on a replacement of our hot water heater a few months ago and today with a repair to a gas line. Damien is extremely professional, and we've trusted all of the work being done on our home. They also are very thorough and patient answering all of my questions. Their pricing is reasonable and fair. I would definitely recommend them.

Charlotte Plumbing fix my problem in one day. They did not waste time, did not have to call and see if something match something else. They came to my house (on time) yanked out the thing that was broken and brought back a new unbroken thing and installed said thing.The job was done quick and the plumber was courteous, taking off his shoes before entering without being asked! Charlotte plumbing operates with attention to detail, these people are the real deal!

I truly enjoyed have Marty working on my kitchen sink. The job was done to perfection! Awesome company to have working for you.

We used this company a couple of times, the most recent being to flush a line and reset a toilet.  Each time our plumber (Guitar) was courteous, possessed outstanding communication skills and most important - did a thorough and professional job.  Highly recommended!