E.R. Plumbing Services

YOU WANNA KNOW about Nick Hunter from E.R. Services?
I'LL TELL YOU about Nick -- Effective. Efficient. Competent. Methodical. Calm. Professional. Polite. OH AND I said Effective, right? YEAH, EFFECTIVE!
All of that with a remarkable SENSE OF HUMOR!
WHAT ELSE do you want man, a medal like Sam Breakstone? Fine. Here ya go:  
My only suggestion? Pair another promising young plumber with Nick to learn from him, and repeat. Nick is a shining example of the BEST in professional service workers. THANK YOU NICK!

I said so here:

facebook.com/reel/188868…

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Today was my first experience with this company and it will not be my last.  I appreciate friendly professionalism.  Josh provided stellar service!  Not only do I appreciate the fantastic job he did, but it sure was nice that he left my house spotless.  E.R. Services just gained another customer! Thank you, Josh!

Highly recommend E.R. Services! Their plumbers are highly trained and experienced. Customer service is second to none! Will be using them for life and will recommend them to everyone!

Had a leak near the water meter in the yard.  The first plumber that came out advised the leak was on the street side of the meter. I did some further investigation myself and saw evidence of the leak on the customer side.  I called them back and setup a return visit.  The second plumber did a very good job locating the leak quickly with the video I had taken.  

Why the low score? The plumber was on-site for 1 hour and the task charge was $625.  This seems excessive.  I'm willing to pay for their training and expertise, but $625 for a 15 min fix, 15 min of troubleshooting and 30 min to make sure it was fixed / documentation

Also, I was never provided a repair estimate before the work was done. This was quite the sticker shock.

First time using E.R. Services on one of my rental properties, and Josh from E.R. Services knocked it out of the park!!!

I was incredibly happy with Josh's analysis of the issue, walking me through the expected solution and potential outcomes and cost if Plan A or B didn't work and that I would be alerted directly if anything should escalate resulting in additional costs.

On top of what needed to be done, he went the extra way without asking to fix the little nuance things just because he was there.

I'm clearly going to directly ask for Josh going forward on any future call.  Assuming that Josh is a direct representation for the rest of E.R. Services, they are my goto plumbing company from here on out!!!

Taylor arrived on time and with a mask on. Not only was he super knowledgeable but he was also friendly. He took his tome to really troubleshoot my issue without trying to upsell me things I didn't need. I thought the estimate was fair and I believe the diagnostic was done with a sense of, this is how I would want to be treated. I appreciated the work he did and would highly recommend this company. The customer service was fantastic; they communicated throughout the whole process. I also like how they send a photo and brief bio if the technician coming to your home prior to their arrival.

ER plumbing services came through and sent a master plumber Tuesday, who rebuilt the stops on all 3 leaks. They also rebuilt the kitchen sink plumbing to fix that larger issue. The bathtub leak still needs to be resolved but they state it must be completed by a bathroom renovation Bathtub installation contractor.  They will also refund the site visit fee, so we're just awaiting that.  They eventually came through for us with some further escalation and seasoned eyes.

Previous post for context and due diligence.

I only give it 2 stars instead of 1 because the receptionist Melissa is extremely polite, courteous and professional.  the plumber Mr Helms was also polite, but I think he missed quite a few glaring issues.

Very disappointed with the level of troubleshooting skills.  I called in citing a few plumbing issues for my mom, who speaks broken English but doesn't make her naive nor ignorant.  Something about the plumbing visit next day at 10am was amiss.  1. The plumber claimed the dishwasher was the root cause of the kitchen sink leak and heple sop up the water and referred her to carolina appliances.   2. He stated since my mom was visibly remodeling the upstairs hallway bathroom, he suspected the hot water faucet was dripping and not tight and just closed it without further troubleshooting nor looking why there are water stains in the area directly below.

Talking with contractor/ handyman onsite... way more information.  I need to ask ER plumbing to come back again cause it's 1. The pvc pipe leading to dishwasher that's the root cause, may need to replace with copper. not the dishwasher appliance as root cause.  and 2. upstairs bathroom faucet not closed is not the issue.  The contractor also opened up to see the bathtub pipe drain is leaking... and rusted. They recommend a licensed plumber to come back out to resolve. My cousin is now onsite and we found a 3rd issue. There's indication that the master bathroom upstairs is also leaking as there's water spots over the half bath on the main floor indicating that.

Please refund the site visit as we are going to be forced to find another plumber to resolve these 3 clear plumbing issues. These are all active leaks!  I don't trust that we would get a fair assessment nor a fair quote for full plumbing and water remediation at this point.  If ER Plumbing proves me wrong I'll update this post!

I greatly respect contractors that take pride in their work and go the extra mile.  This is not one of those businesses I'd recommend so far. I just wish i could post the pictures to really convey the appalling missed issues.

First let's remember I love good customer service,  E.R. Plumbing  had superb customer service in my recent email inquiry.

I reached out to several local plumbing companies with my dilemma and they were the first to respond out of 10 . I like that they stated there would be a service call fee of $69, I had to ask other companies because they didn't disclose this with their email responses .  The $69 doesn't sound too bad  when you're getting  $89 quotes from others.  What prompted me to write this review with 5stars was because I was asked if I tried plunging my kitchen sink first before utilizing plumbing services . In my mind I was thinking , liquid plumber hasn't worked , hot water with salt, vinegar and baking soda ... you know all the home remedies you see on Google. Why didn't I think of plunging my sink?   Dave was detailed in his email and even listed services  and what I could expect in cost .

First impressions are everything. Definitely adding this business to my contacts

Received excellent service from Reggie.  He was the first plumber in 5 that found the clean out in our front yard.  Backup was quickly fixed.   I would highly recommend ER services.   And thanks to Reggie.

The customer service was great and they came out the same night to look at a water heater.    I can't give them a better review because their cost was outrageous.   $2,000 to replace a water heater in the garage was twice what it should have been.   I was out of town and it was for one of my rental properties so I was in a bind.   I would suggest finding someone cheaper if you have time to shop around.

My review is based largely on the level of E.R. Plumbing's customer service.

My water heater was leaking badly from the top of the tank and I was able to figure out that the expansion tank that sits between the water heater and my water supply was punctured. I could've done the repair myself using a $40 replacement tank from a big box store, but ultimately I decided I didn't want to overlook anything.

A technician was able to come out that afternoon. I explained my issue and that I wanted them to install a new expansion tank (I did end up purchasing one myself) and also inspect the system in case there were other problems. I was told that there was a minimum fee of $110, even though it was probably going to take only 20 minutes. I cared more about the peace of mind though, and I was thankful they were willing to use the tank I bought -- after tax and the service call fee, I'd end up paying over $200 for labor.

By the end of the visit, I felt like the service didn't measure up to the price. I wrote a review about it here and the owner (Dave Parker) replied right away. I went for the afternoon but by the time I got back, I had a couple of emails and missed calls too. I emailed back and forth with Dave throughout the next day and he went way above my expectations to make things right again.

I chose to remove my original review because I believe my experience was uncharacteristic of the service that the company wants to provide. They might not always hit the mark on the first try, but they're willing to hear genuine feedback and they'll go out of their way to make sure that you can rely on them again.

One note about the phone number on Yelp -- it might take you directly to a voice mailbox. If you need to get someone on the phone right away, try calling the number on E.R.'s website.

Dave answered my Yelp quote request for a plumbing issue in under 10 minutes. Reggie came within a couple hours on a Sunday evening and tried his best to diagnose the problem. Travis came out the next day with a bigger machine to try a different approach and was here for almost four hours. His sense of humor made the process much more enjoyable! He talked me through every approach he tried to clear the blockage and was very clear in explaining that we would ultimately need to replace a section of cast iron pipe with PVC. Travis came out with a team the following day and did the job mess-free, and we didn't have to take off work while they did the job. Thanks to ER Plumbing we are flowing freely again, and I definitely know who we'll call in the future for our plumbing needs.

The owner, Dave P, did reach out to me.  After a brief discussion he agreed with me that the initial charge was excessive for the particular situation,  and he sent me a partial refund for our agreed amount.  

it speaks very well for the company to have the interest to follow up and then to have an open mind about the issue and then to make a reasonable adjustment.

I will use again.  My only reason for not giving 5 stars is that it took my time and the owners extra time to reach a satisfactory price for the work done.  

Again...the work was excellent!

I used this company for a new water heater and they were outstanding across the board. They made a service call within 24 hours of my call and replaced the heater the same day. The price was very reasonable and the technician a complete professional. I've installed water heaters before and was impressed by their work.

This would be a five star rating if they would have taken their coupon. E.R. Plumbing had a $50  off your $200 repair web coupon. My bill was over $280 dollars. The plumber had to call his boss to see if they would take the coupon. They would not take the coupon because the repair part of the bill was only $195.00. Refusing the coupon was not a great way to gain customer loyalty.  If the repair was 5 more dollars I would have been able to use the coupon. What stops them from always setting the repair price just below the coupon price. This is my second time using E.R. Despite the plumbers great service and work I will think twice before calling them next time I have plumbing need. Because by them not taking the coupon it just left me with bad feeling.

I had my hot water heater quit working and it was out of warranty, so, I looked on Yelp and found this company.  I called them up and they had somebody out within a couple of hours.  They also did a call back to let me know the technician was on his way.

My technician, Jeff, was very friendly and knowledgeable.  He checked over the water heater, explained the issue very thoroughly and gave me my options.  

I was very happy to do business w this company and will use them again next time.

Dave is honest and a is a top notch professional. I had a plumbing issue in the middle of the night and he is very responsive and got me up and going within a few hours.

I was kind of disappointed to receive an estimate to repair a main line water leak in my front yard with no investigation or even looking for the leak. The leak was near the water meter in the lower part of my yard; 5FT x 5FT square area. With a shovel, I found the leak in about an hour digging up a 2FT x 2FT square area and spending $25 in parts to repair the leak myself. I will say the technician was very friendly, listened to my concerns and arrived when he said he would. I did receive a call from they office to inform me the technician was on his way. Customer service was good, but I suggest you get more than one estimate before proceeding with your repairs.

NOTE: Owner Dave Parker contacted me early the morning after this review. He apologized and explained the reasoning for their what I considered to be a high estimate. After the explanation I felt better about the estimated cost. Even though the technician was very nice and very attentive, I feel that with the estimate that he was providing should have come with a more in-depth explanation. When the owner of a relatively large company like Dave's reaches out to your personally, It shows that he cares about his customers and his business. Thank you for taking the time Dave.

I submitted a request for quotes (via Yelp) to multiple services in the area. E R Plumbing was the first to reply and were completely in line with the other, eventual quotes I received (or lower in some cases). The owner of the company, David, remained in contact with me via Yelp message until I could speak to someone in the office. It was after hours so I was unsure what our options were but they were willing to send someone out as late as 9pm to get our problem fixed, and our water back on. Unfortunately, as the evening wouldn't work for us, we asked what they could do the next day. At first the earliest available time was 1-3 but Deborah worked with the schedule and made an appointment for 8:00-8:30am because she knew we were without water.

Reggie arrived right on time and got to work quickly. We had our water back on in 30-minutes and all was once again right with the world. He was pleasant and personable and went over everything to make sure we were satisfied.

This situation has been incredibly stressful but the service we received from E R Plumbing made things so much better. We will definitely use this company for any future plumbing needs we may have!

No free estimates. $69 to get a simple estimate. No thanks pal. In the age of competitiveness, that's not at all competitive. I don't have to know anything else about the company. If you start by charging what should be your company trying to get more business and customers, that's a very bad start. I'm definitely going somewhere else and keeping my $69 just for you to show up to my house and NOT do anything.

Woke up to a flooded kitchen after washing clothes. My mother used ER in the past and she said to give them a call. I was connected to a plumber within 10 mins of my call. Jason H immediately knew what the issue was and was at my house in an hour. He spent about 20 minutes at my house and recommended some treatments to help assist me in the future. He also gave me pricing/estimates if they needed to come back out and fix what he thought were tree vines growing into the septic line. He was super friendly in my time of crisis and it was much appreciated. Being a homeowner things will go wrong, but its nice to have a friendly face let you know everything will be okay. I highly recommended ER!

I was looking to have a water filtration system installed to remove all the chlorine that is in my city water.  Lance at ER came out and did my free estimate and eventually the install. (I research several other companies).  Lance was very professional and did a great job.  There staff is well trained and the company does continuing education for all its employees.  If we ever need plumbing services in the future we will be calling ER.

I paid nearly $500 parts and labor for a simple kitchen sink faucet to be replaced. Same make and model as one already there and not even with a separate sprayer. That seems terribly high to me. Took under an hour. Installation no complaints at all, but the price?! Does that seem excessive to anyone else?

Customer Service was impeccable across the board - called & left message (on a Sunday evening) which was responded to within 10-minutes.  Mike W. followed up with a call to say that he was on his way and on-site service was as good as it gets.  Very satisfied across the board and will use again if need arises.

Our water heater died as we were both preparing to leave town in different directions. We scheduled an appointment for this morning shortly after my return.
Jason was very nice and polite, and had our new unit installed within two hours of his arrival. He moved everything that was in his way, and returned everything to its place. That may have been the smoothest hurdle we've had to jump over lately.

I just called to get pricing and they wanted my credit card before the appointment was even made.  I am a bit hesitate of companies wanting my money before even setting up an appointment.  Is that typical?

Terry from ER Plumbing was outstanding. He was prompt, very courteous and professional. Our plumbing issues were handled quickly and professionally. He also took time to provide info and estimates on some work we're not quite ready to do, but will be shortly.

I don't hesitate to recommend ER Plumbing, or Terry.

Trinity was very professional and informative! He fixed our problem and we will definitely use him again if needed!

We faced an emergency on Thanksgiving with a family full of guests. The waste leaving our house was coming up out of the clean out of our pipe leaving the house. It was a mess. I reached somebody from ER Plumbing right away and a plumber, Joe, called back within 5 minutes. He was at our house within an hour and quickly took care of our issue. We were able to eat Thanksgiving meal and clean up without a hitch thanks to Joe. What's more, the price was very reasonable--no extra charge for the holiday either.

They were prompt and the tech himself was nice and seemed knowledgeable.  They concluded that there was nothing reasonable to do which was all well and good, and I respected him for not trying to upsell something that would not work.  I was initially unhappy with the charge for the evaluation of the problems when no fixing was done just a diagnostic survey, but the owner on hearing my concerns immediately got in touch with me.  He did tell that he thought their pricing was fair but he understood my concerns and agreed to refund me the full cost even though I was perfectly willing to pay a reasonable amount.  While I think they need to look at their pricing for diagnostic services, it is clear the company is really going for satisfaction for all clients and given this I would certainly look to them if I have another plumbing issue in the future.

ER Plumbing came out and gave us an estimate on replacing the main water line to our house. They were quick to arrive and helped provide a fair and accurate estimate of the work to be done. The tech was very informative and helpful. It's always nice when you feel like a company is genuinely trying to help you rather than take advantage of you, and that's how I felt when talking with ER plumbing. The invoice I got said the techs name was Zachary H., but the woman at the office said his name was Garret... so thanks, whoever you were!

Replaced 2 leaking toilets.  Quick response and was extremely pleased with service and quality of work from ER Plumbing. My plumber Garrett was knowledgeable, friendly and fast. Will definitely use in the future for all my plumbing needs.  Thanks Garrett!!

My hot water heater inside my laundry closet started leaking on a Saturday afternoon. Jeff M. came out that evening to check to see if it could be repaired or needed replacing. Unfortunately, it needed to be replaced. He was able to come back out on Monday to install the unit. He gave us advice on how to keep the current unit limping along until the new one could be installed. The pressure coming into the house was partly the problem as to why the last unit didn't last as long. We needed a pressure reducer valve. Jeff had a really big job at another client that would take him several days. He came back Thursday evening after leaving that job to put on the pressure reducer valve. He also noticed that our connectors on our washing machine were well worn (again, probably from the pressure) and recommended replacing them with new ones before they started leaking. He happily put on the new hoses on for us while he was there. Overall, Jeff and ER Plumbing are courteous, professional and seem to care about the quality of the work and service they provide.

I called this business to request a price on a simple job & had every intention of using them. They refused to quote me any price over the phone saying the tech. would have to do it. Guess they don't need my business.

Was hoping to use them to install a new water heater but they want to charge $69 just to come down to my house in Weddington to provide a quote. None of the other 3 plumbing companies did this. I even took pictures of the unit, spec plate, installation site, etc. And offered to send in order to get a ballpark figure and they said no.

I have used other plumbing services in the past and have never been happy until now. ER Plumbing Services is my new plumbing company. More specifically Mike E. He was on time, professional and did a fantastic job getting my problem resolved. I would recommend him and them to anyone! Thanks to Mike and ER Plumbing!!!!

Saw great ratings on Yelp and they lived up to them.  The plumber was very professional and effiicient.  Their prices were reasonable too.  We will definitely choose them again  The only issue I had was with the first call when we were supposed to get a call back.  When I called back they apologized and a plumber called back right away and was here within 30 minutes.  Really glad I called them back instead of calling another company.

No one likes dishing out money but the company was quick, priced right, and technician Lance was super professional and nice.  Thank you.  I will call them first next time.

If only I could give them 100 stars, they have never let me down, great work, sometimes I think they are here before I hang up the phone. We have had two slab leaks over the past few years and they saved me both time

I had a water line break under my driveway and had multiple plumbing companies bid the work.  ER was the only firm to offer a solution to minimize damage to other utilities and my driveway.  I could have had thousands in concrete work needed following a job like this, but will only have one bag of concrete to mix.  Big job and my water was only off for 3 hours.

The crew, Mike and Jason, were professional, knowledgeable, and considerate of our home.  They went the extra distance to clean up the driveway and yard.  

The entire staff, including office personnel, were wonderful to work with.  I would definitely use them again.

ER Plumbing has helped us several times in the past few years with leaks, a new water heater, and the general fun plumbing stuff.  I would never call another plumber.  The workers are timely, friendly, and truly do care about fixing the problem for their customers without hassle. And they are open 24/7 which is always a plus for those unexpected emergencies.

E R Plumbing is a great company with awesome employees.  They came out to fix a water line that was leaking into the garage from outside.  The whole pipe to the street was old steel pipe and it needed to be replaced all the way to the city line.  It only took them one day to fix it and the price was even less than budgeted.  Great job E R Plumbing!

ER plumbing was called to our townhome complex in the middle of the night to repair a water main break that a previous plumbing company just made worse.  As soon as they showed up, they had a plan in place to get water back on to the community.  Mike, Terry, Leonard, and Boyce were all professional and did great work.  Mike stayed on site for over 12 hrs and was very knowledgable, answering all of our questions.  He made sure the job was done right and wasn't going to leave until we had water on and no leaks.  I definitely recommend them and will use them again in the future!!

Great service on a Saturday. Communication about when they could have someone here was excellent. We had water backing up in tubs, toilets and sinks so were in a real mess. They got here when promised, quickly figured out that roots had blocked a pipe in the front yard, and fixed the problem within a couple of hours. The price was very reasonable. We highly recommend ERPlumbing.

Ok, I have to write an update --- two things that are a little unsettling.  First, when I wrote my last post about our blockage issues.  I was told to begin using bio-clean, a natural bacteria that would hopefully begin taking care of the problem.  I was told it was about $50 bucks to purchase it,  but if I posted something positive about ER online they would send me a container of it.  Miraculously after typing out my post while the plumber was still here...he had a canister in his truck.  A bribe, yes, but I accepted it, since it was going to save me $50 bucks and at the time thought they did a good job.  My ultimate diagnosis was that my pipes were bowing and we would likely have to tear out the pipes and have them completely replaced (a job in the thousands of dollars range) but to begin with the bio clean and see how that works, it might buy us some time.  Since that time my handyman was here -- heard the gurgle in our drain and said he thought it sounded like a blockage in the airway. (in fairness ER suggested this too, but said they wouldn't go on the roof to investigate).  My handyman was also not excited by a roof romp, but decided to check the attic area where the pipes come down.  And what do you know, he found a clog.  He was able to flush it out....and now no more problem.  No gurggling noise, none of the previous symptoms.  And maybe in part because of the bio-clean.  Just seems odd that my handyman at $35 an hour easily solved this problem when I had to pay over $400 to have ER come out and not fix it.  Oh, and I have gotten a second opinion on the bowing.....they didn't see what ER saw.  I am just saying.