Best Deck & Railing Contractors in Arizona

We had been introduced to Ben at All Star Stair Railing through our contractor. We were in the middle of a big renovation and decided we could not live with the ugly pony walls that we had through out the house. Ben texted me right away. Came out to measure the following day. Sent his quote out hours later. Worked out our design and adjustment and we were off and running. He was able to start earlier than projected. They take real pride in craftsmanship and what a pleasure to work with.

I could not be more pleased with my beautiful stair case.  Each phase of the project was done professionally and great communication. The picture first do the steps justice. If you are ready this, just call them now. They won't let you down.

If you are looking for the best deck builder in Phoenix, give Isaac a call. He's super friendly, super honest and super reliable. You'll be glad you chose them!

I had a beautiful gate built for my side yard entry. Great professional team, wonderful work and prices. Highly recommend!

Someone on Nextdoor recommend Pool Remodeling Brothers. Based on their recommendation I reached out to Jose for an estimate. They were responsive and got our pool fixed within a week of contacting them. We had some cracks in our pebble in the steps and we couldn't get anyone to call us back or do the job because it wasn't worth their time for what they would make on the job. Because they took on our little job we will be using them for our pool remodel in 2-3 years because our pebble is old and wearing out.

Dave came and measured our pool cool decking area and we thought he was very professional and he told us that we would receive a written quote by email within the next 2 days.  However, we did not get it.  I texted to find out if they had the right email and was told they decided that they did not want to service the East Valley. Very disappointing because we gave up the time for his visit and did not even get a written quote with this explanation.

Checked the roof and it looks good.   The seams around the vents look very watertight.  The shingles looks like it's held down tight.  They also do wood work.  They removed my old, unused swamp cooler and put in an additional wind turbine.  They're registered with the state of AZ.  They're certified GAF shingles installers if you decide to get GAF shingles.  They also finished within 2 days.

I would highly recommend this company! I worked with Ray and he was very responsive and very helpful with all of my questions. We had an area that needed to be patched on a pool deck and I was concerned about how it would look like compared to the rest of the pool deck, but he explained the amount of time it takes to weather and everything, and I am very happy with how it turned out.

Our side fence/gate was rotted and needed to be replaced.  Joel was easy to get a hold of, gave me a large selection of options to choose from, and answered all of my questions before starting the job.  He showed up early, worked non-stop all day and finished our side fence and gate on time with fantastic results.  He was polite and I felt he was very trustworthy.   I highly recommend this business for anyone!

Adam was great! He did a really great job on our deck which ended up being a lot more work than anticipated and the weather was uncooperative! He was professional, communicative, and did a good job for a reasonable price.

It's funny how I wrote a review on this company and it disappeared. I had my pool cool decking refinished back in Sept. 2018.  This was suppose to have a 3 year warranty.  I started my contact with this company back on 8-4-20 emailing them asking for them to come back and repair the cool decking that was breaking away.  No reply.  3-18-21 sent another email.  No reply.  I tried calling to leave a message, but mailbox was full.  I called 602-423-8016 someone said someone would call me back.  Cindy, daughter of owner, called and asked me to send pictures which I did.  Sent pictures to 602-478-3234.  3-22-21 Cindy said she would send message to Eric, her brother, who did the work and will send him another message to get a hold of me.  7-7-21 almost a year and still no response.  I have now sent a letter to Better Business Bureau, Arizona Registry of Contractors and now a review on Yelp.  Please do not give them your business if you need cool decking.  They don't stand behind their product or warranty and you will have to get repairs done before two years end.

Amazed by poor customer service!!!
9-24-21

Simply, the best I've worked with. Brings great attitude and energy, he also considers you as a client foremost.  I couldn't get anyone to work on my exterior door without having to buy a whole new door, because other guys don't have the skill or the willingness to do the actual carpentry work.  Jason is fantastic, it was energizing to me to see a master craftsman at work, I can't rate him highly enough.

It's unfair and disrespectful Not to provide a quote to the customer when you have promised. The person came to my home, checked my problem and said that he would let me know how much it would cost. More than a week past, no response! I called the company- the person said that he was still working on getting this quote!
What the hell, I said to myself! I said ok, I will wait. It's been over 1 month, still nothing. Of course, I am not waiting for a call anymore. He could have been honest right from the beginning so that at least I am not going to rely on this company. I explained my problem well over the phone even before he came to my house.
Be Honest and Transparent from the beginning! Do not hide! If you would not be happy with the money you would make or whatever the reason is, just say it.
Disgraceful

Don't let the contractor/owner do any of the work. Tell him to let the pros do the job.

Best to only give final payment after EVERYTHING is perfect with your pool/patio.

I agree with other reviews but didn't listen. Gave the company my business and my advice now is find another company.  RUN!!!! Customer service, installation and product is beyond being satisfactory. It was horrible. After 3 months They actually sent doors out to be installed knowing they were made wrong! Our sales rep quit, customer service rep quit, and Ralph Cox stopped answering his phone as well. They sent a repairman out to fix it after waiting months WITH THE WRONG DOOR HANDLE. Finally after months of aggravation they took the door off, waited another six weeks and remade it. It only took nine months!!!!

4 Stars for work
1 Star for reliability

Geremy installed floating wood shelves in the kitchen and did a good job. They're sturdy and look good, but could have been finished better in the end. Putty was left to dry and I had to have my handyman sand it all down as well as add more where there were some noticeable gaps at joints. I didn't ask Geremy come back to finish because it wasn't the end of the world to have to have someone else finish, it just would have been nice if he had completed the job himself. There was also an incident where he accidentally leaned against the stove knobs, turned on the burner and melted plastic on my brand new stove top that had never been used. It wasn't able to be cleaned up complete which is a bummer, but the worst part is he didn't tell me about it- I had to hear from my handman.

I hired him for a second job- a pergola over my back patio. After he rescheduled a couple of times and then didn't show up another one or two times, he finally came, but came so late in the day that he ran out of time and couldn't install my string lights. I went ahead and paid him the full amount for the job but I've never been able to get him to come back to finish the lights that he said he'd be back to hang the following day. After a lot of excuses, several texts and a phone call and continuing to tell me he'd come back to hang them, he still hasn't finished the job. I've been waiting since May 20th and now he isn't responding to my messages at all.

It's a shame because his work is good, but reliability and communication are terrible.

Our Iron Security Door and courtyard gate was just installed by First Impression, we are elated, just love the end result,  much quality & beautiful curb appeal!!

Our sales consultant Tracy McSwain was very professional, walked us through the process, and thoroughly explained all details.  Order delivered & installed as promised.

The installer Mike was excellent.  Very proficient in his installation, cleaned up, timely, and very helpful........did a GREAT job!!

Overall we are VERY pleased with First Impression, would definitely recommend, and use again!!  Already gave recommendation to our neighbor!!  Just cannot say enough about this experience, in a MOST positive way!!

Recently added  2 iron doors security doors, couldn't be happier with the end results, color, workmanship, and follow up was all anyone would want. Highly recommend this company!
Thank you First Impession!