Best in Phoenix AZ

A bit of background. We just bought our house a year ago, and the AC was original to the house which was built in 2000. It blew cold, but was extremely loud. I could hear it 3 houses away when I would walk to the mailbox. And it was easy to tell it was ours because it had this weird pulsing sound. We knew it was on its last legs, but we had a home warranty and were just trying to get it through this summer so we could replace it in the spring of 2021. Then Covid hit, and now we're home all of April, May, June, and finally, the last Saturday in July it decided to finally die.

I won't bore you with the intervening week, but if you read my other reviews you might be able to find out what happened. Suffice it to say that by Wednesday evening we'd had enough with the home warranty company and their crappy representatives, and I called my friend Gus. Gus works for Larson, and he was appalled at my story of poor service from the other company that was supposed to fix our system. Their estimated time for repair was 7-10 business days. It was 95 degrees inside our house, and they wanted me to wait another 2 weeks to get it fixed. Gus contacted Claude at Larson, and Claude told me he would be there the next morning (Thursday), bright and early. And true to his word, he was.

Let me tell you a little about Claude. He's an honest, gifted, salesman, even though he doesn't like sales (so he says, he's really good at it). He doesn't just tell you what he thinks you want to hear, he takes the time to educate you on your existing system, it's flaws and benefits, and what options might be best for you. He told me that most homes with solar (like ours) don't tend to get the most expensive, highest efficiency systems as they cost much more and with our low electric bills we wouldn't see return on our investment for many years. A lower priced system, still highly rated, would likely be more practical.

I talked it over with my wife during lunch, and we agreed with his assessment and called him back that afternoon with our decision. He set us up with an installation for the following Monday. Then things got interesting. Due to the pandemic, their suppliers didn't have the all the pieces of the particular system I wanted in stock. He tried all day Friday & Saturday to find them to make our Monday installation appointment. On Monday, he let me know we would have to push to Tuesday, but with a pleasant surprise. Since they couldn't get the system we had chosen by our expected install date, they gave us a free upgrade to a higher rated system. The only additional cost was for the thermostat, as the new system wasn't compatible with our Nest.

So, Tuesday morning, at 6:30, three awesome guys, Mike, Brandon, and Dennis, arrived at our house and removed the old system, installed the new one, set up our new thermostat, and after 10 days I'm finally spending the night in my own house again. Our new system is efficient, powerful, and extremely quiet (check my pictures for a link to a youtube video I made if you want to see just how quiet it is). I cannot sing their praises enough, everyone I dealt with at Larson was professional, polite, and personable. Hopefully it will be another 20 years before I have to replace this system, but when that time comes you can bet I'll be calling Larson again.

I went with this company based on the Yelp reviews and am glad I did.  I called Thursday afternoon and got a price on a water softener and told them to do it.  He said they would come out Friday between 11:00 and 1:00.  Installer called at 10:30 and was at the house at 11:00.  Job completed by 12:30.  Fast and professional.  Based on the reviews, his performance and look of the unit, I am quite confident.  I would highly recommend this company.

[Service, Timeliness, Technician, Price 5 stars. I would give more if I could. Mike was awesome he saved the day. Our son's golden birthday was today 13 on the 13th and our air conditioner went out. He made it out first thing this morning and he had our air blowing cold in 10 minutes. Thank you soo much! Our son's smile was the best thing to see. So thankful and relieved!! I can't thank him enough for saving the day!!! .

We purchased our current A/C unit from Boldt 3 years ago and cannot say enough about the integrity of this business.  No hidden costs.  No pressure.  No oversell.  And, any time, we have had a problem, someone has been here within a matter of hours to take care of it.  I called again this morning regarding a small issue.  Phillip was here to take care of it within an hour of the call.  I highly recommend this locally owned and operated business. They don't just SAY they care, they SHOW it!

This review is only based on customer service. I called johnny for a quote for a new unit for my casita. Unfortunately, they don't do install but he gave me some pointers on what to look out for and some other companies he recommended. He also, called me back after we hung up to give me some more suggestions. I'm amazed at how much time and consideration he gave me even when he knew he couldn't get any of my business.

Reached out to this company about a week ago to get a quote on a furnace mounted humidifier. The sales person arrived on time and was friendly. Before he left he said I'd have a quote before COB. That never happened. I called the next day. The person on the phone said they would look into the matter straight away and I would receive a quote shortly. That never happened. I called for the last time the following day. Yet another person said they would elevate and I would without fail receive a quote. That never happened.
Everyone can decide for themselves if they want to do business with these folks. It's clear to me how they value their customer. I'm moving on. Jeez.

I live in Fl has a rental in Surprise AZ. The property needs an AC replacement. I found great reviews for Az Air expert so I gave them a chance and it was a great experience. I got everything done the next day. Thank you Maria and the AC Tech Randy for making the process painless. And most of all the price was very fair.
Thank you

The team at Cool Zone performed an AC inspection before I bought my new home. They identified a duct issue that would have cost me $4000; I was able to recoup it from the seller. Because of the inspection they performed, I had Cool Zone redo all of my duct work in the house. Dave was great and incredibly communicative. The work took a bit longer than planned, but it turned out great, the team took time to answer my questions, and they listened to my asks to move ducts around so I could raise ceilings. I'll likely need a new AC unit soon and I plan to go back to Cool Zone because of their quality work and professionalism. I definitely recommend them to others!

Literally, the best AC company in AZ. I can't say enough good things about this company. We had an AC unit from 1998 that was on it's last leg. It wasn't going to last through the weekend. Friday I was calling companies and getting quotes, trying to figure out who could help us over the weekend. Not only was Arctic Fox a very competitive price, they were the ONLY company that could help us on Saturday. We had an AC unit installed the very NEXT day!!

Heath installed the unit with precision and the highest standards, everything works perfectly and looks great. His recommendation for units and standards for installation are far superior from other companies.

This is the only company we're ever going to use in the future and we will be telling everyone to do the same!

I have been meaning to write a review for Dave for some time.  My air conditioner broke down after 7 years of operating with no issues after buying the home.  I had an archaic/obsolete model sitting on my roof that Dave would periodically maintain (My Mom gave me his contact info.).  On the rare occasion that Dave didn't just trouble shoot issues I was having over the phone for free, any charges that I received for his work were not significant.  

The AC broke down in the middle of August, and this was the first time that Dave had to do real work and he got it all done extremely fast.  The fortunate side of my bad luck was that the unit broke down on a Friday, and Dave had my system installed and running by Monday evening.  He made every effort to get the job done first thing in the morning, which is unheard of given the quick procurement of a model that fit in a confined working space, but unfortunately couldn't get the crane on time to have things back to normal on Monday morning.  Really minor hiccup that Dave actively communicated with me on.  

Given the expediency and efficiency that was delivered, I really feel that Dave over-delivered.  Of course a new AC unit and cost of labor for this kind of job isn't going to be cheap, but in hindsight and having scoped out comps from time to time since, he was VERY AFFORDABLE.  I am never going to go to anyone else for AC services.

AZ Dukes of Air just replaced two A/C units at our home and they did an excellent job.  James came out to check the nonworking unit and scheduled the replacement appointment as well as lending us a room unit to keep us cool for the time being.  Manny, Luis, Fredy, and Kailam were prompt, professional and tidy. They all were awesome and I would highly recommend them to anyone needing new units or just repair/service...  Great job men!  :-)

I had a great experience with David with Biltmore Mechanical.  I called after hours and he answered the phone.  I was scheduled for next day service.  David was professional and prompt.  

The service was for a non functioning air conditioner in my rental property.  He was able to coordinate with the tenant a time and fixed the issue in a timely manner, for a fair price. I was able to pay electronically, which was very convenient.

I highly recommend Biltmore Mechanical for your heating and air condition needs.

I use them for my rentals. They are a small enough shop to provide very good customer service yet big enough to always be available for emergencies. I have found them fair and honest. This is one of my go to companies that I trust.

We have worked with Michael for years with his former company and we are excited to follow him to his own new company. He is trustworthy, professional, knowledgeable and great to work with!

We highly recommend Alan's Air! Their response time was great...they followed through and showed up when they estimated. Their customer service is on point. We ended up changing our plan at the last minute (and went with an authorized dealer so we could save $ and be under warranty, ) and they were understanding and so kind. They gave us a portable AC unit in the mean time (until our appt) and we will highly recommend them to everyone that asks!

2014- We had the energy audit done with a different company and when they quote their price for the repairs we started shopping around. We had more than a half dozen companies come review the audit and our house and decided to go with ideal energy. They did a fantastic job with everything up front. Alex and Chris were always professional and timely and we were promised that everything would be perfect when they were done. After the ac replacement and hvac repairs were completed was when the difficulty started. They were slow to respond to balancing the air flow around the house and replacing our gable vent (that they bent when they removed it) It was all eventually fixed but it took a lot of follow up calls etc to get it right. I'll be shopping around when we buy our next house.

2016 UPDATE- Since our last review we have bought and moved into a new (to us) home that was older and in need of a lot of help. Alex and his team came in before closing and gave us a great idea as to what we were looking at and how we could phase the work, as it was a big project. We had a few others come in for estimates and decided to stay with IE because they seemed like the most knowledgeable at the the best price. We got started on the first phase and everything went very smoothly. His team is courteous and professional. When we r ready for the next phase they will be our first call.
2017- now we needed a new unit, they went above and beyond to make sure everything was right, for the actual u it to the instal and service. I recommend them every chance I get.

Almost immediate call back.  Doug was very helpful, went out the very next morning and had a repair plan and estimate the same day. I would highly recommend them and will use them in the future for all my swamp cooler needs.

Phenomenal!!!!! I don't have words for how fantastic this company and its employees are! We just purchased a whole new AC unit! From start to finish, they were amazing!

Tyler, comfort consultant, was/is awesome! He really took his time to go through all our concerns and answered all our questions. He took made sure our needs were met and that we were making the right choice in our purchase!

Kyle and Travis our install technicians were right on time, walked us through the process, and kept me informed during the whole instillation! They were very nice, easy to talk to and welcomed my questions when I had them. They cleaned up great and other than the house being cooler,  and a new unit outside, there is no trace that they were even here! Floors are clean and walls have no marks!

I work in customer service and when you do, you expect a level of service when dealing with products and services! These guys met and exceeded my expectations! They really are the best! Thank you ProSkill for hiring the best people and providing great products!

The front office is kind & did great follow up to let me know Matthew was running late from the last job. He arrived and was informative and worked top get me a lower price. I didn't go with them because I wanted a Trane and they don't have those but I would recommend them to anyone looking for servicing.

Our AC has been intermittently working,  we've had other companies repair, however they only provided a quick fix/ bandaid for the situation. Our tech Carson went into the attic, whereas the other companies never have. He identified and explained the issues and also resolved it quickly. I highly recommend this company.