Best in Phoenix AZ

Ben was very responsive and easy to communicate with, always following through. The railing came out beautiful! Very professional workmanship!

After basically being scammed by a neighbor who claimed they could put in a gate for us and knew what they were doing these guys fixed what was wrong. They were fast affordable and communicative. Before they came slates of our gate were falling off constantly these guys fixed it.

If you are looking for the best deck builder in Phoenix, give Isaac a call. He's super friendly, super honest and super reliable. You'll be glad you chose them!

Thank you Mario, Georgina and the whole team at Hernandez Ironworks!! Your willingness to take my design idea and make it real means a lot to us. Thank you for delivering this beautiful gate so fast. We will always think of your great service and quality as we enjoy our new gate. Thanks again to the whole team that made this possible.

Someone on Nextdoor recommend Pool Remodeling Brothers. Based on their recommendation I reached out to Jose for an estimate. They were responsive and got our pool fixed within a week of contacting them. We had some cracks in our pebble in the steps and we couldn't get anyone to call us back or do the job because it wasn't worth their time for what they would make on the job. Because they took on our little job we will be using them for our pool remodel in 2-3 years because our pebble is old and wearing out.

Called to get a quote, waited on hold for too long, but waited, then spoke to rep and gave them all the information, and this was annoyingly long, but then NEVER received a call back.  I suppose when they don't even call you back BEFORE they have your money, they certainly won't after.

Checked the roof and it looks good.   The seams around the vents look very watertight.  The shingles looks like it's held down tight.  They also do wood work.  They removed my old, unused swamp cooler and put in an additional wind turbine.  They're registered with the state of AZ.  They're certified GAF shingles installers if you decide to get GAF shingles.  They also finished within 2 days.

Aztec Decks did not come back and finish the work as promised.

They do great work but do not come back to finish the forgotten odds and ends.

The walkway from my gate to the patio looks wonderful but it is crooked. Rather than make Ray and his crew take it up and redo it; we agreed that he would come back and take up my old walk (and replace with same stones) from the gate out to the driveway.  It has been almost a year and I still have a crooked walkway and no replaced walkway from the gate to the driveway.

Joel replaced our gate and a small section of fencing. Showed up in time and got the work done in one day. Communication was excellent from the start. Very professional and knowledgeable highly recommend

I just had my observation deck resealed, and it turned out great. Adam workers did a great job and barley knew they were there, no banging or dropping tools. The project took about four days with the drying of the stuff they put in the roof, but showed up and completed the job very professional. I would use him again, and Adam will Answer his phone when called.

It's funny how I wrote a review on this company and it disappeared. I had my pool cool decking refinished back in Sept. 2018.  This was suppose to have a 3 year warranty.  I started my contact with this company back on 8-4-20 emailing them asking for them to come back and repair the cool decking that was breaking away.  No reply.  3-18-21 sent another email.  No reply.  I tried calling to leave a message, but mailbox was full.  I called 602-423-8016 someone said someone would call me back.  Cindy, daughter of owner, called and asked me to send pictures which I did.  Sent pictures to 602-478-3234.  3-22-21 Cindy said she would send message to Eric, her brother, who did the work and will send him another message to get a hold of me.  7-7-21 almost a year and still no response.  I have now sent a letter to Better Business Bureau, Arizona Registry of Contractors and now a review on Yelp.  Please do not give them your business if you need cool decking.  They don't stand behind their product or warranty and you will have to get repairs done before two years end.

Amazed by poor customer service!!!
9-24-21

Simply, the best I've worked with. Brings great attitude and energy, he also considers you as a client foremost.  I couldn't get anyone to work on my exterior door without having to buy a whole new door, because other guys don't have the skill or the willingness to do the actual carpentry work.  Jason is fantastic, it was energizing to me to see a master craftsman at work, I can't rate him highly enough.

We made arrangements during the summer to have the deck redone November. David provided good pricing and the work was completed by 2 guys over 5 days. Workmanship is excellent. David with some negotiation added some small details that helped finish the deck the way it should be. Some small issues with the workmen using my tools and bucket in the backyard and not cleaning them afterwards.

I recommend Deck Services for excellent pricing and workmanship.

its almost a year and still pool not done, now there is not much left and now the holidays are coming. Oh well I would say don't expect much with this company. i'm sure now that i posted something someone will call. My husband and i were told this would not take a year, well its almost a year, and they got their money for what they have done so far, so i guess that means the customer can just wait. just very disappointed, I would say look for a different builder, that might have more workers and better communication. They are very nice people, but as far as communication, not so great, but hey they got their money, I'm sure when it comes time and I have to pay they will want all their money really fast, to bad I can't put them on the back burner. oh well.

Salesman was great and patient with me as we picked out my door. Unfortunately when the man came to install it, the door was made incorrectly with the handle on the wrong side. Only after the installer drilled holes into the stucco of the house did he realize the door was made incorrect. They did rush the corrected door to me, but it has given me numerous issues since installation.  The quality of the metal is not as sturdy as a previous security door I purchased elsewhere. It rattles and vibrates each time it is opened and closed. The door continues to come unhinged because the installer used too small of screws. When I called the company I was told I would have to pay to have a service technician to come out to check on the issues I was having with the door. Big disappointment.

4 Stars for work
1 Star for reliability

Geremy installed floating wood shelves in the kitchen and did a good job. They're sturdy and look good, but could have been finished better in the end. Putty was left to dry and I had to have my handyman sand it all down as well as add more where there were some noticeable gaps at joints. I didn't ask Geremy come back to finish because it wasn't the end of the world to have to have someone else finish, it just would have been nice if he had completed the job himself. There was also an incident where he accidentally leaned against the stove knobs, turned on the burner and melted plastic on my brand new stove top that had never been used. It wasn't able to be cleaned up complete which is a bummer, but the worst part is he didn't tell me about it- I had to hear from my handman.

I hired him for a second job- a pergola over my back patio. After he rescheduled a couple of times and then didn't show up another one or two times, he finally came, but came so late in the day that he ran out of time and couldn't install my string lights. I went ahead and paid him the full amount for the job but I've never been able to get him to come back to finish the lights that he said he'd be back to hang the following day. After a lot of excuses, several texts and a phone call and continuing to tell me he'd come back to hang them, he still hasn't finished the job. I've been waiting since May 20th and now he isn't responding to my messages at all.

It's a shame because his work is good, but reliability and communication are terrible.

I would have loved to do business with this company, but their First Impression was just terrible. Get it? It's their name, and it sucked. Whatever. I sent a message on Yelp to get someone out to see the project and submit a bid, but what I got in return was a long winded template response giving me a list of options instead of actually trying to set something up.  When I responded saying I didn't follow, and provided my phone number, I received another long winded template response. Hired someone who bothered to ask my address and show up, rather than hit copy and paste.

I can't say enough about my experience with first impression. From the first call to the end result. Everything was handled with the utmost care.  Our installer Richard Kenyon was the best.  He was knowledgeable, on time. Wore a mask the entire time.
I would give it more stars if I could. Thank you First Impression ironworks.