Best in Phoenix AZ

This is a long review, so I'll summarize my experience with URBAN DESERT PEST CONTROL up front. This company is devoted to its mission of controlling pests in the home (or elsewhere) and does so in the most professional, efficient and cordial manner. Other companies, regardless of size, could take a lesson from URBAN DESERT PEST CONTROL in how to effectively run a business and provide the level of personal customer satisfaction that is so sorely missing from many, if not most businesses today. The specifics of my experience follow:

I purchased my home in Feb 2021. I am writing this review in late June 2021. About 2 weeks ago, during my pest control company's (URBAN DESERT PEST CONTROL) bi-monthly treatment, termites were discovered in my garage. I searched through the closing documents from the purchase of my home and found a certification that the home was termite free. I don't know if this was determined merely by inspection or if the home was treated during the escrow period.

The prior owner of my home seemed to have used, in almost every respect, the low(est) cost, sub-par equipment, products and workers whenever making any improvements to the property. Though I don't know this to be the case with pest control companies, it was my assumption that a sub-standard company was employed in this regard.  

The technicians sent by URBAN DESERT PEST CONTROL for the bi-monthly treatments arrived on time and all seemed pleasant, efficient and truly interested in keeping my home and property pest free. I therefore decided to pursue the termite treatment with URBAN DESERT. The owner, Brad, made a formal termite inspection and confirmed that the area noted by the prior representative was indeed an active infestation. He was quick to assure us that the area in question was not a serious problem and could be treated quickly and effectively and that there would be no property damage. We agreed to a full termite treatment which includes an initial 5-year, transferrable warranty which is extendable on a yearly basis for years 6 thru 15!!!

The technicians who performed the termite treatment, Matt and Hyrum, arrived promptly at the appointed time, and took the time to inform me and my wife of exactly how they'd treat the property. A question arose as to whether we wanted them to drill into our pool deck. Matt explained the pros and cons and explained that whether we had them drill in the area in question or not, the warranty would still cover the entire property. I could not have been more pleased or surprised.

Excellent service from Codi.Technician was friendly, knowledgeable and efficient. The products used are super effective. We will be using them again for our pest control needs.

They came out for a free termite inspection and then did a thorough treatment. We have a 3 year warranty in case they ever come back. Very professional, I recommend

I found west coast pest control online because i had a scorpion problem. Wes was very helpful and informative about my scorpion problem he came out and sprayed all the outside and inside of my home. I havent seen any scorpions in long time thanks to wes.

Very impressed with the entire team! I use them on all my properties now. Highly recommend!

Great company.  Communication with staff is top notch and service technician Dylon was professional and very detailed as he treated our house and yard.  Recommend this company.

We had termites and had Bill's come out today to treat.  The technician arrived on time and worked quickly, efficiently and thoroughly.  He explained the process and cleaned up any mess.  I'd recommend Bill's for your Termite treatment.

Starting with the call, Brendan was great. He explained everything to me clearly and professionaly. My questions were answered. The rate is totally competitive and worth it! He told me JoseV was going to call when it was time.

JoseV called and was even early which is very appreciated. Then Jose showed up and took care of business. My dog even liked him. My dog doesn't like anyone. Not only did JoseV answer my bug questions, he laughed at my jokes, and provided expert advice on bugs of many types.

And best of all, Jose battled a scorpion the size of small dog while in the confines of the garage with the truck practically parked on top of him. The deadly insect was trying to stab him with it's stinger, but Jose was too fast and cunning for the beast. The scorpion finally succumb to Jose's deadly melee.

After butchering the insect and cleaning up the battlefield, Jose was able to finish the rest of the place. Once his obligations were complete, he thanked me and bid me farewell.

Y'all need to call to get your bug stuff handled.

I realized my dads house had termites and I use Yelp for everything so I decided you send out 3 requests for quotes on a Tuesday at 830pm. I was surprised to get a message and information within minutes which helped me put my mind at ease

I just had my first visit by Soto's. It was the owner! 40 years of experience, 30yo family business. Showed up on time. Explained the pest (Darkling Beetle, in this case). Gave good advice. Friendly.  There is nothing negative I can say.  His son, who helped me with the initial inquiry, was also great.

I know there are a small number of reviews. That is unfortunate, as I always assess companies on quantity and ratings, but I am glad I chose this company.

Talk about a supportive crew! Moving into a new home I was worried about unwanted guest and they  talked to me about what goes into their products.
Very communicative, easy scheduling and want to make sure the family and pets are safe. Will be using again.

Bulwark provides excellent service. Efrain Ventura is our tech. He is knowledgeable, professional, and very friendly. The service is inexpensive and provides great value.

Did a great job squeezing us in schedule to do termite treatment and were very responsive. Affordable and professional!

Had a minor bed bug problem and had Chris with Arizona Heat Pest come out to give an estimate. Chris let us know what our options were and was extremely helpful. We had never been through this, which is a very traumatizing experience and he walked us through everything. We ended up doing the heat treatment, totally worth every penny. This also comes with a warranty. Haven't seen anything since. Chris was fabulous.

Customer service is very responsive and service scheduled quickly... on 1.3 acres and has killed and prevented all weeds I  will use twice per year for a weed free property..

It is not very often (for me) to be treated with world-class customer service. Yet, here you are killing it!
I appreciate that level of service and very excellent customer service, thank you sir!

Review given the 07-Apr-2023 for the initial service the day prior.

Alex was and his team are absolutely amazing. My wife and I moved to the area 2 months ago from out of the state. Coming from a high-rise, my wife was alarmed when she met her first cockroach. I figured it was normal to find these critters inside every once in a while, but 5 or so a week seemed excessive. We reached out to several companies who had just wanted us to start with a basic spray. Alex was different. He came out for a FREE inspection of the area. He was able to not only find an open sewer drain in the house, which operated as a front door for the roaches into our house, he was able to identify a potential water leak near this open drain. He explained to us why this was a problem, and how this is what is attracting the roaches. Unlike other companies that just wanted to spray the perimeter of the house, he worked inside out. Alex sealed the open sewer, and because of his water leak identification, we were able to eliminate what attracted the roaches to us in the first place. Had we just treated our perimeter, this would have done nothing to fix our problem.....and of course we had Alex do our perimeter as well. Haven't seen a bug, of any kind, at all since his treatment. Go with Copper State Pest Mangement.

I have been with Frontino for over four years probably more. Everyone of the staff have been great to work with. They respond quickly and work around my schedule. They are reasonably priced and affordable.  They ensure my pool is spider free. Thank you

Very pleased with Orange Pest Control. From start to my first service, everything has been great! I called on Thursday last week and when I called I had spoken with Tyler. He was very friendly and answered all my questions and was able to get me set up with an appointment as soon as Tuesday the next week. I received an email and phone confirmation the day before. Today was my first treatment and I had Kacy come treat my house. He was very polite and friendly and explained everywhere he would be spraying and went over what the spray will treat. Kacy did a great job and covered everywhere. From the first phone call to this first service I'm very pleased! I highly recommend Orange Pest Control for all your pest problems.

I am very happy with the quality of service from Pro Active Pest Control.  I signed up with them about a year ago and they have been nothing but outstanding. My technician, Matthew, has been great.  He arrives on time, asks about problems, and offers solutions to any issues I might be having.  He takes care of the service quickly and efficiently.  On my last service, he even sent me a text when he was done and let me know I had an amazon package on the front porch.  Now that's great customer service.