Best Businesses in New York, NY

Highly Disappointing. I read great reviews online and decided to use this company to replace my old gas boiler.  Rich the owner is a typical salesman, very polite and enthusiastic.  He went through the sales pitch and he seemed ok. on December 2022, Rich came with 2 other employees around 8 A.M.  At around 2 pm, he and another technician left since he stated he had a nightmare job that was not finished the prior day that he needed to complete. He left one technician behind who didn't finish until 6:30 P.M. He had to call Rich a few times before discovering it was just a twist of a screw that needed to be done.

Other irritating issues:
As Rich left to go to the other job he asked for the check while the job was not yet completed.  He was not going to provide a receipt until I told him that I will not give him a check until I received it.  
He left the old boiler on my driveway for a week before I contacted him to inquire when he or someone else would remove it. He had an attitude and said that the guy he uses is very busy.  He finally sent one of his employees to pick it up.  
Update 1/24/23: Less than 2 months later, one of my dual heat zones stopped working.  The technician that came onsite stated that he tightened the wires leading to the zone valve and it started working again.  This is the same company that ran new wires throughout the heating system back in December. They charged me over $234 to tighten the wires that they installed. This visit should have been free of charge since it was their work originally that he tightened. He stated that if it doesn't work again that he will change the thermostat and valve.  I was informed by the technician that should the heat go out again, I will be charged for the service call to come back even though he didn't change anything and it's the same lingering problem that they didn't resolve.  This company is horrible and only cares about charging their clients excessively for the problems they created or left unresolved. I would NOT recommend this company since they don't value their clients or their workmanship.

They did a great job installing a new pedestal sink.  Great communication and did the job in less time than expected.  Only negative was that they don't accept credit card but I guess cash is king!

I've used Richard a couple of times, and he's usually very nice, thorough, and reasonably priced.  But, in January I had a job that really should have been very easy and he just didn't want to do it.  He comes to my apt, looks at the flushometer toilet and says your super should be able to do this.

The problem is, my super sucks.  I know this, which is why I am calling a pro.  The piston in the flushometer completely gives way a week later, water is just running full blast into the bowl, and I had no choice but to call the super.  He puts a new shutoff valve on the toilet, for some reason, and replaces the piston.  I pay him $260.

Problem is, he effed it up.  The action on the flusher was weirdly stiff, and a few weeks later it just stops working.  I call the super and he couldn't give less of a sh*t.  I told you, you probably need a new handle he says. Get the part for me and I'll look at it.  (He had not communicated that to me, and it turns out he was wrong anyway.)

So, I end up calling one of those overpriced retail plumbers.  He shows up, and observes that the super put an unnecessary second gasket in there, which seems to have messed it all up.  About 15 minutes later the job is done, and I'm out another $300.  So I ended up dealing with three different people and spending $560 for an easy job that required a $40 part.

Richard is a great guy for jobs that he wants.  But he really left me in the lurch here when I needed someone to just do the job right.

We had an old kitchen faucet that was leaking and rusted in place. James came within a day, methodically cut it out to avoid scratching our countertops, and installed a new one. He was amazing to work with and explained everything he was doing. I highly recommend.

Our tub was not draining properly and the service and plumber were very responsive and timely.  Matt fixed the problem (luckily easy to fix).  I would recommend since the price tag was reasonable and they were on time and super communicative throughout the process.

We wanted our cesspool emptied before doing extensive landscaping.
Citywide sent a truck right away. They took extensive pictures of where the cesspool was located. Quickly & efficiently the cesspools were emptied.
Highly recommend !!

These guys are great! Even patient with me when I was late meeting them, and I know they were super busy. They were very responsive and made the repair within a day's time. I will definitely call them next time we need a plumber, happy to have a good contact in the neighborhood. Don't hesitate to give them a call.

JOE AVERSA BEST PLUMBER IN TOWN....

Honest, fair, best pricing around.
Only guy I would trust in my home!

Honestly, Stan is so nice and accommodating to me and my two babies. Also much more fairly priced than other plumbers  that I have tried!

Kellem was responsive, reliable, timely and did a great job. He sent me pictures very yep of the way since I was not in town. Would definitely use again and recommend!

HIGHLY RECOMMEND JOHNNY! I've used Johnny for years. Always done a great job and gave it his all. I've had blocked sewer lines, kitchen sinks, bathroom leaks, and shower body problems. Always fair, reasonable, and gets the work done. He knows his stuff! Sometimes though - as others have commented and I'll comment here too - does take a couple of phone calls to reach him, but he doesn't avoid you. He's a good guy who gets busy, understandably. But I've ALWAYS waited for his work, because he is the best. (I used other companies before - EcoSewer/ Ed is Crap, Roto, $49, etc - so I should know - unfortunately.) And as for Johnny, came by yesterday and replaced a hot water pipe within my bathroom. Worked tirelessly to break up the damaged walls, assessed the problem and fixed it. I'm such a big fan of him/his work, that I gave him 4 bottles of Snapple Regular Ice Tea, a favorite drink of his, while he worked. Trust me, if you need a plumber, call Johnny! I've had for last 5-6 years.

Lovely to work with. He returns calls within the day and gives his cell for emergencies. He clearly knows what he is doing and charges fairly. I have used him several times and had reason to regret it recently when I called another local company who did bad work for a ridiculous price.

Thanks to Dayton Towers Corporation's connection with this Company, on Friday BRANDON and BRIAN arrived at my apartment. I had a long-lasting ugly leak on my bathroom wall with the source in the upstairs shower cabin. After the wall was opened, they checked both apartments and determined that the private installation upstairs was dysfunctional and caused the leak in my bathroom and the next-door neighbor's kitchen.  They removed the old pipe and installed the new one. All the time they worked running up and down, moving quietly between the two apartments. They did not take a lunch break, as they say, they never do that when on the job. They are not only very professional but also very nicely mannered, guys that you can trust and like from the very first moments of their arrival. This BBduo is also very well-organized, doing fast a great job and leaving me happy with the result.
I highly recommend these 2 gentlemen to anyone who needs good and nice plumbers.

I had a leak that could not be located.  It came from my floor and leaked into the bathroom below me.  Roosevelt, from A Real Good Plumber, came to my rescue.  It took a half a day to locate the leak which was under tile and concrete. I have a tenant in the space where the work needed to be done.  Roosevelt was diplomatic, kind, and so incredibly professional.  He went beyond what most plumbers do...He wanted me to understand the problem, how it happen, what the scope of the work would be a how long it would take.  He also gave me an estimate of the costs that was very close to what it actually cost.  What could have been an absolute nightmare was eased by Roosevelt's professionalism.

Customer since 2016. Technicians are great. Typically my experience has been 5 stars as I love(d) the responsiveness and that they send you a photo of the person showing up.
Today, totally different story. I had a genuine concern and the woman on the phone for Service/Customer Support was incredibly combative.  She refused to slow down and hear me out when I was actually saying the same thing she was. She really didn't care about the direction the call was taking and it was obvious she was standing firm on a useless argument. I'm no huge customer, but I am/was supporting a local business since 2016; today's encounter not only makes me hesitant to ever use them again, but moreover hesitant to endorse to neighbors and friends. Then again, it's Monday; maybe she was just having a bad day.

Village Thieves. After using them for decades new owner has turned this into a fleecing scam. Do your due diligence and get a second opinion...better yet save your time and money and don't even bother with these scam artists. Previous work of 40+ years was excellent...then a recent install of a new $50 expansion tank somehow magically ended up being $1,000.  Never again and good riddance.

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