Best Businesses in New York, NY

I called Rich on a Tuesday afternoon for a leaking pipe in my basement.  Rich and his apprentice, Reed, came out on Wednesday morning bright and early and diagnosed and fixed the problem in under an hour, all for a very reasonable price.  I will continue to use Hoffman plumbing for any future plumbing needs.

I can only rate the estimate process. Upon calling the receptionist informed my husband that they don't come out to do estimates. Then later in the conversation she said they will come to do estimates but an estimate costs $75. We are gathering estimates for a $5k+ job and hadn't encountered this with any other area plumbers so if you are in need of an estimate, be advised that they charge for it.

I also had to join yelp just to review Richard and Brian.  These guys are absolutely amazing!!  They are dependable, trustworthy, and spend as much time as they need to get the job done right, every time.  They often suggest creative solutions and work with you throughout the entire process to achieve your goals and stay within your budget (for everything from installing a complicated plumbing situation for a washer/dryer to simply unclogging a basic drain).

I feel very lucky to have come across Richard and Brian via yelp and wanted to add one more shout out for these guys.  Do yourself a favor and give them a call!

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It will be well worth your time and extra couple clicks.

Very professional!

Let me get something off my chest: I know nothing about plumbing. Thank goodness for Matthew, the owner of Flo-Rite, who is incredibly knowledgeable, personable, and all-around professional.

Communication (5/5): I am a big fan of using Yelp to find businesses for a job or project and this experience reinforced that. Matthew was prompt to reply, answer my questions, and provide a COI upon request. Additionally, I've been told by other plumbing professionals and hobbyists that Grohe products (such as the one in my shower) can be finicky -- but Matthew assured me beforehand that he has worked with this brand before and understands the potential challenges with it.  

Job (5/5): Matthew arrived exactly on time for the scheduled appointment to replace the thermostatic valve in my Grohe shower. In less than an hour, he replaced the faulty valve, recalibrated the temperature handle, and successfully tested the shower temperature.

Knowledgable (5/5): We thought our water shut off valve was behind our trash. Turns out that is just our hot water shut off. Matthew quickly found the cold water shut off under our sink. He went above and beyond and explained how the to properly turn off our water without breaking it, which was quite helpful to learn!

Professional (5/5): Matthew was courteous and a true professional. This may sound basic, but I've had contractors and technicians make a mess in our apartment. Not this time -- Matthew wiped his feet on a towel after stepping out of the shower to not track water everywhere. Those little things really add up and make a difference to me.

Value (5/5): We received some quotes from other plumbers which were outrageous. Matthew's quote was right in the middle compared to others and I feel it was of excellent value. After finishing he said he always wants the job to be done correctly and if something bad happens afterwards he works with the individual to make it right. I appreciate that confidence and workmanship in a business.

TL;DR: I will be calling Matthew for all my plumbing needs in the city. He's a truly knowledgable professional and I recommend him to all!

We had been steady and loyal customers for several years with no problems until this incident. On New Years Day, our cesspool backed up. I called them for service, only to discover that, without any notice or warning, they flagged us to no longer provide service, and when I asked for a reason, they refused to provide one. They left us with a backed up cesspool on New Years Day with nowhere to turn. We eventually found another provider who, during the course of the service, found a larger main cesspool that Citywide somehow missed. These people are incompetent and irresponsible and should be avoided at all costs.

Very efficient repair for a couple of leaky faucets we had in the house.  Fair pricing.  Would highly recommend.

Joe was great!  We had a radiator pipe break in our home and spray water everywhere.  Joe arrived quickly and knew exactly what to do.  He fixed the pipe and restarted our furnace for us.  He also fixed a couple of minor leaks that I hadn't even noticed.  He is very pleasant to work with and I would recommend him anytime.

We had In-Line plumbing replace our boiler unit. When our home boiler broke down during the coldest part of winter Stan was quick to answer my call. He is a 1st rate professional from helping us to choose a replacement and explaining the job to my wife and I, through the installation and commissioning of our gas fired boiler. We look forward to working with him on future home improvement projects. We can't recommend him enough!

Jason did a great job. Before the job began they did a great communicating and giving updates. Jason was prompt and efficient.

Johnny is the man. Dedicated, thorough, honest, and he's seen it all. He's been to our house a couple times, once to clear a backup and once to check our line with his camera. Each time it's been my pleasure to watch a master at work and receive some of his wisdom. Thanks, Johnny! See you next time!

Lovely to work with. He returns calls within the day and gives his cell for emergencies. He clearly knows what he is doing and charges fairly. I have used him several times and had reason to regret it recently when I called another local company who did bad work for a ridiculous price.

Absolutely incredible service. Easy, efficient and reliable. Very respectable people that tell you the truth, busy or not. Would highly recommend to anyone in need of their services.

Called them on Friday and they came first thing Monday to repair a Leaky pipe at Steam Radiator connection. Paul the Owner and scheduler were always in good communication! As a home owner its great to deal with a tech that responds quickly and shows up when he says. Eldi the tech did a good job in just a few hours. Thanks! Will give them a call next time!

A small platoon of Ryan's army renovated the vent and drain for my kitchen, replacing old grody galvanized pipe that had nearly closed inside with all modern PVC. They also pulled out the big old clog-prone cast-iron trap, again PVC to the rescue. Let's just say the isht is flowing freely now!

The two men in this crew were unfailingly polite, listened to what I requested exactly as far as routing the pipe and patching the roof, did a very professional job, and even made truly serious attempts at cleaning up after themselves lol. The boss Kevin Ryan stopped by from time to time but left the work to the big dudes, clad uniformly in khaki work pants and dark shirts. They're a first class operation, down to the shiny truck stocked with everything you might imagine.

Should you hire a plumber who drives a beemer?  Well I was mostly trying to hire locally, and was exceptionally glad to see all the work done quickly, it's a little dicey when you can't flush!

Of course there was a big bill at the end.  At these hourly rates I just can't gjve 5 stars, sorry.

A bunch of crooks.  First of all they charge $150 just to show up.  My seven year old flushometer didn't shut off.  A techncian arrives, looks it over, and says he has to call his boss. He knows exactly what the problem is and how to fix it but he has to call his boss?  The boss says I should replace the whole flushometer - $750!  Imagine. $750 every seven years for routine maintnance on a flushometer just because they don't want to bother doing a repair. More profitable for them that I should throw away a practically new item than they should repair it.  After arguing with the boss on the phone he finally agrees to repair it by putting in a replacement kit.  $495!!  After more arguing he agrees to do it for $425. But no warranty. I'm not making this up.  The technician goes out for 45 minutes to get the new part. I'd expect a large reputable firm to have routine parts on the truck. Once he had the part the repair took about seven minutes; just flip out the old part and drop in the new.  After it was all over I found out that the replacement kit goes for $35.  Never, and I mean never, will I use them again.

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