Best Businesses in New York, NY

I highly recommend this company. Very efficient work at a reasonable price. They are competent at their job, and good at explaining the work they are doing to someone who does not know all the technical terminology. They are friendly guys I would trust in my house. Glad we found them and will call them for future plumbing jobs.

I've had horrible experiences with just about every contractor, so I was surprised that these guys were actually nice and reasonably responsive.  They also were the preferred plumber for my waste disposal company, which saved me some time and money when I had to go through a warranty claim.

This was the worst service ever. He came dipped a pipe down the toilet and said don't put toilet paper in the toilet (something we have been doing for over 11 years of living in my home) all for $150.00. As soon as he left, the toilet was clogged again. Now I have to find someone else who knows what they are doing and can tell me what the problem is.
I will definitely not recommend Sinani piping & heating.

This is an unfortunate update following my 5-star review a few years back. I tried to really like Paramus Plumbing and root for them, but after the latest incident, I really have to speak up because what I'm about to describe has happened repeatedly before.
I was trying to get a service call out on the AC they installed in 2016, and 5 days later and 3 leaving messages later, they have not had a technician contact me.

What is the point of being in a Service industry if your first line of service - communication - is so atrocious?

I remember when Brett told me that it's hard to get back to customers in time because he had no receptionist back then and I had given you every benefit of the doubt. Now with an 800 number, multiple technicians, and a receptionist(s), what is the excuse now? And what is the point of receptionist if all they do is to tell me that they left a message with the technicians, there's nothing more they can do?

I called last Saturday and spoke to a young lady who told me (when I asked her to look up my information) that she has no access to any information (due to working from a different location a la COVID-19) and that all she can do is to leave a message with one of the technicians Okay, understandable as long as someone calls back, I thought.

Then on Monday an older lady did call back saying they got someone nearby and are trying to work something out so I happily told her to have the guy call me first so I can arrange with the tenant. No calls.

I called again on Tuesday and Briana picked up (I think the same lady from Saturday) and I told her my frustration. She just said she can leave a message with them again. There was no apology, no 'Oh I see you called last week, we'll make sure to get back to you this time', no follow up, nothing. And of course, I didn't hear a squeak back from them.

So now it's Thursday and I feel foolish for having tried to give Paramus Plumbing a chance to repair their own job. I understand it's AC season and everyone might be busy running around. But what is the point of voicemails and receptionists if you simply cannot be reached or even bother calling back if you're too busy? If they're busy with big commercial jobs like Brett told me about back then, then perhaps switch strategy and exit the residential business altogether. If they're still in it, they need to do better and call customers back whether they can or can't do the job. It's basic decency they can afford their customers.

They do a good job though not without errors, but be prepared for atrocious communication if you choose Paramus plumbing & mechanical. I went with someone else who was so much more responsive and guess I'll see how good Brett's work was.

Speedy and reliable.  They always get the job done and don't leave a mess.  I use them for jobs at home and for work.  Prices are normal and work is great.  Highly recommended.

First of all, anyone complaining about customer service has their priorities mixed up. Maybe Lenny's Brooklyn accent is too much for some people? These guys are plumbers, not a hotel staff. And they do great work.

I found My 2 Sons through Home Advisor after this past weekend's rainstorm. Lenny and his guys came over on Sunday a few hours after we spoke. We had water seeping through the basement floor and a backup in our basement sink. We bought this house 3 months ago. The previous owners told us they had it snaked every 6 months, AFTER we had already closed and moved in. Before Lenny we had 2 other plumbers come to give a professional opinion of the source. One said the seeping water was a structural issue, the other said he thought the backup was caused by tree roots and wanted to run a camera through the drain. After a few failed attempts to snake it, Lenny suggested that the seeping water was from the drain backup and to simply hydro-jet it. He came back the next day and jetted through what seemed like 10 years of buildup. Our insurance adjuster came to make his own assessment, and made a case that the seeping water was actually exterior water. Lenny recommended waiting until the next rain (which was last night) to see if there was any more seeping water. SURPRISE, no additional water came in after Lenny and his team came over. They identified a few additional issues unrelated to the plumbing (moisture under the flooring, potential mold in walls, etc.) that our insurance will now need to cover. It was a pleasure working with My 2 Sons. Highly recommended.

Very happy with the frendly and prompt service. I would recommend them highly. They are also neat and clean up after the work was finished.

UPDATE: after seeing the below review, the owner called me and tried to bully me into taking it down. Fun fact #1: mold concerns were never brought up until the owner called me trying to rationalize why his team wouldn't do the work. If there were mold concerns, then they should have communicated that there were mold concerns -- instead they said they had asbestos and lead concerns (in a building that's less than 10 years old). Sounds like he was fishing for an excuse. Fun fact #2: Bullying people is the behavior of a coward.

I stand by my original review. 100%

Issue: I have a leak originating somewhere under my tub/shower that drips onto the downstairs neighbor's bathroom ceiling anytime we run a bath. It was fixed by another plumber a month ago, but now the issue is back and worse than ever. I called ParkSet to diagnose/fix the issue based on the reviews I saw here.

They get one star because they actually showed up (and because I can't go lower than one star).

They lose 4 stars because:
1) when they originally showed up [a week ago] the plumber said he hadn't been told that he would need to open up the ceiling in the downstairs neighbor's apartment, and so he didn't have the tools necessary. Instead of going to get those tools [which he clearly needs to do his job], he insisted I reschedule. I did reschedule and waited another week.
2) when the rescheduled appointment happened today, a new set of guys showed up. My downstairs neighbor said they seemed pissed that the last guys didn't open up the ceiling and they said the first crew just left it for him to do. My neighbor says (and i quote) It seemed like he just didn't want to do the work. Then the new plumber got on the phone with me and said he doesn't have the tools necessary to open the ceiling. Sounds suspicious and lazy and super unprofessional. I asked him to go get the tools needed and come back because i'm not rescheduling a third time. Do these people not communicate with each other!? THEN I asked the plumber to have his supervisor call me.
3) A guy named Ronny called (his supervisor? I dunno) and said flat out that he refuses to have his guys open the ceiling because there's a baby in the apartment. I asked for more clarity on why -- dust? noise? He said because of possible lead and asbestos issues and he refuses to be liable for that. I explained that this isn't an old building; in fact, the entire complex was built less than 10 years ago. He was quiet for a second, admitted that there would not be lead or asbestos issues, but STILL refused to open the ceiling to diagnose the problem. What the actual f*ck.
4) as a possible alternative, the plumbers said they could remove the side panel of the tub and try to see if they can see any issues. I agreed. Then they called back AGAIN saying they can't remove the side panel because there's a rusty screw. Are you kidding me? I'm no expert, but even I know there are ways to remove rusty screws. But I guess that was also too much work for them because they just left without doing a damn thing.

How are these people even in business?! It's mind boggling to me.

STAY AWAYYYYYY.

There plumber nyc fixed my toilet fast when I decided to use this company. He also showed up fast and he did not charge me much at all. He was very nice and very professional. If you need a plumber you found the best.

They were responsive and reliable, and were available to arrive on the same day. I needed to repair my kitchen sink pipe and Tony took care of it in just a couple of hours. Great service! Will keep them in mind for future needs.

This company is excellent and friendly. Their prices are great and they even cleanup after completing the job.

I called to get a quote for a quick job: replace two showerheads and a faucet. Quote went great (even though he was a little late) very cordial, and I scheduled for the install two weeks later due to vacation. My appointment was for 2pm so I left work early and when no one had arrived by 215 I called just to make sure he was still coming. He informed me that his workers would be by around 3pm. I informed him that in the future if someone could call when they were running late, that would help because now I would need to find other means to take care of some errands. He told me for the price I was paying, I cant go wrong. I then restated, can someone please let me know in the future if you are going to be a little late. Pete then in a nasty tone told me maybe you should find someone else then and hung up on me. My husband tried calling him back and he would not answer my calls. If you are looking for professionalism, this is NOT the person you should hire. Very dissapointed in the wasting of my time and having to take off work.

Adam is horrible. Never returns phone calls. Called him several times. He doesn't guarantee his work. I don't recommend him!! Find a REAL plumber that makes returning their customers phone calls a priority.

Honestly the worst company. Guys are always nice, that's it. It's too bad because they cost a fortune and fix nothing. I've had them continually service my boss's building because they know the building and every time, it's a shit show. SO much money spent and nothing works.
Awful. DONT USE THEM.

I cant even give this place one star and after I explain you will see.On Saturday 12/03/16, I called for a clogged toilet.My tenants were calling and I could not take care of it, as I was working.I did a search for plumbers on Staten Island.Called the number on yelp which is a (non 718) area code.I asked questions, was I shopping for a price, of course that's my rite as a customer.I call the number back which is a (347) area code which called me.So in other words this company was called twice by mistake.The maniac calling me back starts cursing, telling I am a cheap bum.And that he hopes my sewer line breaks.No jerk off just shopping and getting a price.He tells me how because I woke him up at 12pm, he was charged $17.00, really.That he will call me 17 times and do harassing calls in the morning.Thats not very smart or professional.He goes on a profanity tirade and tells me to expect calls at 3am.Kept the harassing texts as proof of this individual, that he was going to F me up, which he texted me.Yeah ok,I want to do business with this company or anyone who hires a person like this.He wouldn't give his name.The harassing texts finally stopped with him being pissed for me asking questions.As I explained if this kept up, we can go to the Pct and file a police report.Your easy to identify and get arrested.All this drama just because your shopping around for a plumber.If you don't like customers shopping for prices and trusting the first person they speak, that tough.Its your business get use to it.And with luck I found a person much cheaper, then what he was telling me.Have many friends who work for the city(PD,FDNY, etc) and would never, ever recommend this company.

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