Best Businesses in New York, NY

Steve is nothing less than amazing. If you have an emergency let him know. Otherwise, know there may be a wait.

He's definitely worth the wait!

He came over, worked fast, and even let my daughter watch him and talked with her. He was so kind and sweet. Since we JUST bought a new home he took a look at a few other things I had questions about while he was here. He's very knowledgeable, and while I hope we don't need to see him too often I would never consider another plumber.

Thanks Steve!

Love them they saved us so much money all others said we needed a new water unit they fixed it! We have been using them ever since!

Nice guy and is good for emergencies ONLY .

I asked him to fix a running toilet and he gave me the run around.  First, he came and said he didn't have the necessary tools or materials and left the toilet unfinished.  Then he asked me to order a needed part but couldn't tell me what part it was.  Finally, after I asked him to get the part since he is a plumber and knows what he is looking for, he got the incorrect part and then told me if I see the part I'll get it.  In the meantime, he turned off my water and I was not able to use my toilet for over two weeks.  When I finally found the part, I had to call him several times to install it.  The only reason I called him back was because I already paid him and was not interested in paying ANOTHER plumber.  On our last call, he said he came to my house but men were working on the stairs so he just left! I am still waiting for him to come over and now I've given up.  

Again, good for emergencies ONLY.

I hired Mike about 2 years ago to replace the tub overflow gasket because water was leaking from it. He went to the Home Depot and bought their standard flat gasket and he said many times you can use other gaskets. He charged me $150, for something any DIY can do. The leak is still an issue and I saw that his gasket from The Home Depot didn't even fit. I found a better fitting gasket, but it has not been good enough. I later told Mike about his work, but he didn't offer anything. I'm seeing now that I need a certain beveled gasket, thinner than the one sold at the Home Depot and am in the process of looking for it. At the completion of his job, he asked me to give him a good review on yelp.

Adam the owner responded to me quickly and arrived at job site right on time. My job of diagnosing and cleaning two PTAC units is not a complicated one but from what I can see, he is knowledgeable in his craft and is well trained. He is also willing to share his knowledge which is a huge plus. I found him honest and motivated to do a good job for his customer. All the while, he is careful to keep my apartment clean, which is also important.

Jarrod has fixed many clogs in our home over the years. He is very trustworthy and reasonable. Anytime I have called, he makes time to come to fix the problem right away. I highly recommend Jarrod and Clogs for Us. A good honest plumber is hard to come by...

I read all the 5 star reviews and called JCA to service my hot water heating system.

First the good:
Justin is extremely fast in getting back to you. Whether by text, or phone call, his communication is solid. He is a polite, friendly, and patient person while soliciting your business.

Now the bad:
1)I asked him specifically to address a problem of inconsistent heat being produced in baseboard heaters. The thermostats seemed to have no effect on the temperature. Leaving three zone thermostats on 90 produced temperatures of 70 on a 50 degree day. On the 30 degrees day, 90 on the thermostat can't reach past the low 60s. He stated it was due to a flue damper being broken. After all the work was done, the residents of the house notice no difference from before and after his work was performed.

2)He is not licensed as stated on the nyc.gov list of unlicensed contractors for which he received fines. This is not to say he does not have plumbing skills or can't do good work. Then why does it matter?

3)It matters because he charges exorbitant rates. I immediately questioned the high quoted price. When asked for more information about the parts he needed he would not give any information of model number/type. Just some talk about how parts are expensive, and it would fix the problem. But all prospective customers should know Justin's prices were easily more than double what a licensed plumber would have charged me. He was on the property for less than 1 1/2 hours and charged $925. This is sans tax since I agreed to use Venmo otherwise, over $1,000.

4)It is on me for accepting his price. But the fact that this expensive work didn't even fix the problems he was hired for is outrageous. I specifically asked him if this work would solve the problems before he started, and he said yes. He was responsive to a call afterward with a request for a follow-up visit. But when he realized I wouldn't be paying more because I already paid him $925 to fix a problem that is not at all fixed, he gave a response akin to Too bad. Must be insulation problems. I logically asked him, if you said the flue damper had problems, and you fixed it, why is there no difference in heat temperatures from before and after you did any work? He had no answer and just said the work needed to be done. Only after did I learn that broken flue dampers, lead to boilers not starting at all. If the home was getting heat before, the flue damper was likely working.

5)He charged for work he didn't even do. Part of the $925 fee was for a heating system tuneup. There are 8 baseboard heaters in the home, he looked at one. The system was never bled even though he stated he did this. To bleed a system water would have been released from the boiler. There was no bucket, hose, or water ever brought in/out, or borrowed. So how was the water collected and where did the water go if the system was bled?

This review is to give all prospective customers a clear warning. His yelp reviews paint him as a fair plumber who does excellent work. Having read them beforehand I was lured into accepting his price without taking second opinions. Pay attention to the one-star reviews. At best Justin will solve your problem for a far higher price than competitors. But at worst, he will completely scam you with unnecessary work.

I would highly recommend people look elsewhere for a more fairly priced plumber who is licensed. I would also question if the work he suggests is really necessary.

Chris is great and does great work. I keeps everything nice and clean and comes out for all emergencies and is always reliable.

Reasonably priced and do a great job. They have done plumbing work for us for years and put in a water heater. Jim even helped my 92 year old grandfather when he stuck on the side of the road.

I called this plumber to service our furnace for the winter from an internet reference and was glad I did. Not only did the technician routinely service our gas boiler, but found a pet that needed replacement and then thoroughly cleaned the unit. As a resultt, our heating system works like a charm.

I'd like to personally thank Adam Epstein, the Owner of AJAX Plumbing and Heating in Bayside, for sabotaging my heating system, which contributed to a basement flood and then price goughing repairs. After his visit, the expansion tank reputured and I had a five inch flood in my basement!  The insurance adjuster sent over a boiler specialist to look over my heating system and hot water heater. We had a conversation about the recent AJAX plumbing services rendered that week. I showed him ALL the receipts from AJAX Plumbing. The specialist apologized for AJAX Plumbing's unethical pricing.  Adam Epstein replaced a fairly new thermostat he changed in 10/2015, the expansion tank replacement and bleeding radiators of my two-family home.  I paid Adam Epstein a total of $1,850 from Dec 26 through Jan 4th, 2018.  Honestly, do not waste your time or money with this arrogant clown.  

Here's a text from Adam Epstein, when I reported No heat to him...

ADAM: I'm done there Mary get someone ekse. I can't do anything there as you don't want to upgrade and make repairs..good luck to toy
MARY:  I JUST PAID YOU $1,850. SERIOUSLY?!

I called Zatos plumbing for the local law 152 gas inspection. They were quick to respond they did it on the same day and had it filed the following day. Highly recommend them.

Reliable, knowledgeable and extremely skilled.  I needed old cast iron pipes removed and replaced with newer PVC. Pappaceno Plumbing took care of it with care and ease. Would definitely recommend to others.

I had a fast leak in my tub and the tub was clogged the water was coming out at about 4 gallons every 5 minutes. I've heard of Roto Rooter, I've seen the $99 special that was posted online & I also saw that you guys also was offering a $60 coupon. And although one of my neighbors warned against me using Roto-Rooter service because of the high price, I needed a professional service. We scheduled online, waited a couple of hours for confirmation, and nothing. So I called myself and ask them when I can expect the technician because I spent the better part of the day scooping out water from my bathtub into my toilet to avoid a flood. I was called back and told that he would send someone over as soon as he had a technician available. We waited another couple of hours and finally the technician came. He wore a mask but nothing covering his work boots & I just cleaned my carpet from a the fire in my building last Wednesday that caused all this. He barely looked at anything and quoted me a price of $587 to just to snake the drain. I found that price to be exorbent and insultingly high just to remove a clog. I told him that is way too much money. I apologized for wasting his time and invited him out of my apartment. He then immediately offered to do the job for $300. Which was also too high, I again thanked him for his time and he then asked how much I was willing to pay. I told him the going rate in this neighborhood is $49.99 - $149.99 to clear a clogged drain. But since I was desperate I offered $200 if he can complete the job. He then went back downstairs to his truck and came back with an electrical auger one I had used myself to no avail, I thought he'd bring some big professional auger or other drain opening tool
Then proceeded to turn off the cold water from under the sink which started a leak under my sink. I scrambled to remove all my personal items from under the cabinet and please a bucket under that leak So now, I have an added repair to do. After he began, I tried to accommodate him by giving him something to drink since he said he was getting a headache do to the noise coming from the auger. I thought he would leave without finishing the job so I was trying to be pleasant and level headed. Although I was losing my patience by the minute. He sat there for about an hour and a half trying with that little electrical auger to clear the drain and then came out and told us he couldn't do it and started packing up his stuff. I ended up giving this guy a $40 tip just for the effort. Between my buildings handyman and this guy I wasted $80. I then called another company who unfortunately didn't have anybody until today. He sent his guy over who quoted me a solid price of $200 and an extra $100 if he had to open up my pipes which he didn't  he came up with a big industrial size auger and cleared the drain in 20-30 minutes. I still think it was pricey but it was an emergency and I was quoted a solid price without any games or surprises. I am very disappointed by the lack of integrity I was shown by your company. I should have been given a price over the phone or at least an estimate so I know what to expect. And as far as the $99 drain cleaning offer and $60 coupon I found to be all bait and switch gimmicks. Not cool for a company that's supposed to be completely professional, guarantees the job to be done, tries to shake down their customers in time of need, then leaves without completing the job. And creating extra problems to fix in addition to the already existing nightmare. Very disappointed

We've been using Approved for years (longer than I can even recall).  They are always prompt in emergency situations, and Vinny S in service is awesome!  He tells you the truth regarding all your boiler needs (better than many other companies who tell you anything to get you to spend more money), and always returns my calls within a few hours.  Approved really proved themselves this winter when a boiler died on one of the coldest night, and they were able to get us a new boiler and have it installed within 16 hours!  Highly recommend them.

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