Best Businesses in New York, NY

Steve is nothing less than amazing. If you have an emergency let him know. Otherwise, know there may be a wait.

He's definitely worth the wait!

He came over, worked fast, and even let my daughter watch him and talked with her. He was so kind and sweet. Since we JUST bought a new home he took a look at a few other things I had questions about while he was here. He's very knowledgeable, and while I hope we don't need to see him too often I would never consider another plumber.

Thanks Steve!

Love them they saved us so much money all others said we needed a new water unit they fixed it! We have been using them ever since!

I wanted to wait some time to see if my tub was to clog up again and it's still working better than ever. I booked the appoinment the day before and he came right on time. I will defintely use them again {=

Mike at MTR Mechanical is the best plumber of all time. He's extremely responsive, knowledgeable, thoughtful, and honest. He thinks through the best solution for the issue and will do exactly what's needed for the job. He's worked on several plumbing problems that have cropped up for us in our new build Brooklyn home that weren't finished correctly, and for all of them, he has shown up speedily, promptly, and helped us resolve the issue in the best way possible. He's also just a really great person. I cannot recommend him enough.

Sent a message late at night and got a response that day. Was able to speak to Adam about my project. He came out to the house, gave us an estimate and was able to book the job within a few days.

So from time of first message to job completion I think it was under a week. The turn around was quick, the job was done well with great feedback. We will be using Adam and Eco AirFlow for our ongoing HVAC and dryer-vent maintenance. If I could give them 6 stars, I would!

Jarrod was great and came super fast. His charge was reasonable and as posted. Thanks so much Jarrod. I'll definitely be using you in the future.

Had a pretty urgent issue late on Saturday (cleaning service broke the valve to my shower and I wasn't able to turn the shower off). After calling countless plumbing services to say they wouldn't be able to help until Monday - Justin came through in the clutch. Not only did he respond quickly, but he was here within a half hour to fix the issue and even went to home depot to pick up the part that was needed so he wouldn't have to come another day.

Highly recommend, excellent service and great guy all around. Thanks Justin!

Chris is great and does great work. I keeps everything nice and clean and comes out for all emergencies and is always reliable.

A plumber that knows what he's doing!!  JW Burns is the most trustworthy, honest, capable plumbing/heating place I know.  They come in the middle of the night if you need them.  I can leave them alone in my house and not worry.  They're always right on estimates and charge very honest prices (I have plumbers in my family in another state so I know what's a fair price).  They are licensed master plumbers which due to my own family of plumbers know this is very important.  They also speak English which is getting harder to find in this town.

I called this plumber to service our furnace for the winter from an internet reference and was glad I did. Not only did the technician routinely service our gas boiler, but found a pet that needed replacement and then thoroughly cleaned the unit. As a resultt, our heating system works like a charm.

Adam is very knowledgeable and responded to all my questions quickly. Quality service from a master plumber at a good price when I had to switch out my water heater. Thanks again!

I called Zatos plumbing for the local law 152 gas inspection. They were quick to respond they did it on the same day and had it filed the following day. Highly recommend them.

Reliable, knowledgeable and extremely skilled.  I needed old cast iron pipes removed and replaced with newer PVC. Pappaceno Plumbing took care of it with care and ease. Would definitely recommend to others.

I had a fast leak in my tub and the tub was clogged the water was coming out at about 4 gallons every 5 minutes. I've heard of Roto Rooter, I've seen the $99 special that was posted online & I also saw that you guys also was offering a $60 coupon. And although one of my neighbors warned against me using Roto-Rooter service because of the high price, I needed a professional service. We scheduled online, waited a couple of hours for confirmation, and nothing. So I called myself and ask them when I can expect the technician because I spent the better part of the day scooping out water from my bathtub into my toilet to avoid a flood. I was called back and told that he would send someone over as soon as he had a technician available. We waited another couple of hours and finally the technician came. He wore a mask but nothing covering his work boots & I just cleaned my carpet from a the fire in my building last Wednesday that caused all this. He barely looked at anything and quoted me a price of $587 to just to snake the drain. I found that price to be exorbent and insultingly high just to remove a clog. I told him that is way too much money. I apologized for wasting his time and invited him out of my apartment. He then immediately offered to do the job for $300. Which was also too high, I again thanked him for his time and he then asked how much I was willing to pay. I told him the going rate in this neighborhood is $49.99 - $149.99 to clear a clogged drain. But since I was desperate I offered $200 if he can complete the job. He then went back downstairs to his truck and came back with an electrical auger one I had used myself to no avail, I thought he'd bring some big professional auger or other drain opening tool
Then proceeded to turn off the cold water from under the sink which started a leak under my sink. I scrambled to remove all my personal items from under the cabinet and please a bucket under that leak So now, I have an added repair to do. After he began, I tried to accommodate him by giving him something to drink since he said he was getting a headache do to the noise coming from the auger. I thought he would leave without finishing the job so I was trying to be pleasant and level headed. Although I was losing my patience by the minute. He sat there for about an hour and a half trying with that little electrical auger to clear the drain and then came out and told us he couldn't do it and started packing up his stuff. I ended up giving this guy a $40 tip just for the effort. Between my buildings handyman and this guy I wasted $80. I then called another company who unfortunately didn't have anybody until today. He sent his guy over who quoted me a solid price of $200 and an extra $100 if he had to open up my pipes which he didn't  he came up with a big industrial size auger and cleared the drain in 20-30 minutes. I still think it was pricey but it was an emergency and I was quoted a solid price without any games or surprises. I am very disappointed by the lack of integrity I was shown by your company. I should have been given a price over the phone or at least an estimate so I know what to expect. And as far as the $99 drain cleaning offer and $60 coupon I found to be all bait and switch gimmicks. Not cool for a company that's supposed to be completely professional, guarantees the job to be done, tries to shake down their customers in time of need, then leaves without completing the job. And creating extra problems to fix in addition to the already existing nightmare. Very disappointed

UPDATE: reducing to 1 star. Not sure who Michelle is or if it's a bot, but no response was received after three attempts per the directions below. If you own a brownstone or limestone, Feel free to message me or reply as I've found an exceptionally better, and cleaner option and couldn't be happier. I'm grateful to have dodged a bullet with these charlatans.

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