Best Businesses in New York, NY

Steve came to the house a day after we spoke. He worked quickly, fixed a shower leak and replace a kitchen faucet. Very speedy and efficient.

Love them they saved us so much money all others said we needed a new water unit they fixed it! We have been using them ever since!

BEWARE.

Ugh.  I had a terrible experience with Trumpet Emergency Plumbing.  I called at 7:30a about a gushing sewage leak into my basement.  The man I spoke to said he was on his way.  By 9a, no one had come yet so I called both of the two numbers listed and got no response.  Meanwhile there is still poop flowing into my basement and I have no idea when these guys are going to show up.  After several voicemails and texts he calls back and says he'll be right over.  He didn't show until 11:45a (4+ hours later, so much for the EMERGENCY part of their name).  When he finally DID show, he took one look at the leak, told me it was the city's problem, and that I'd have to call 311 to get it fixed, THAT'LL BE $90 PLEASE.  

I don't object to a consultation fee in principle, however, after paying this man and sending him on his way and then waiting 2 DAYS with no running water in my home for the city to check out the problem, I was told that the leak was, in fact, my responsibility.  Either the Trumpet guy was misinformed, or he deliberately lied to get $90 for doing no work.  (FYI, this guy cashed my check the SAME DAY, so I have high suspicions of the latter.)

Furthermore, when I was told that I would need to hire someone to fix the problem, I called Trumpet back thinking, hey, why not hire the guy I already paid $90, right?  WRONG.  He initially said he would do the job, then called back 30 minutes later to decline because his colleague had borrowed the tool required to do the job and he was on Long Island and wouldn't be available to come until the following day.

In short, either unprofessional amateur or deliberate unethical cheat, take your pick, either way, hire somebody else.

Mike is a great plumber. He explains the issues very clearly. I trust his judgement on repairs that are needed. He answers his phone all the time.  He even helped me do an immediate fix on an issue because he couldn't arrive until the afternoon. He is so so helpful.  I can't recommend him enough.  Very professional and provides fast service.  Very friendly too.

My AC went out on Tuesday and I contacted Adam thru Yelp at around 6:30pm.  He reached out to his service guy and someone was on site in an hour and had my AC running in less an hour!  I was so grateful for the fast service!

Jarrod was responsIve, was punctual and fixed our clogs.  we will definitely use him again if we need to in the future

I had a plumbing emergency about two months ago. (Sorry for the late review). I had called someone else that I had previously worked with, but they didn't answer that night. After a few hours I decided to call Justin. I had called Justin a month before for a job at my building, but he advised me he did not have the equipment for what i was looking for and recommended someone else to me. Due to that professionalism I was at ease in calling Justin for my job at home. He responded quick on Sunday night when I reached out, was available next Monday morning. He arrived was courteous and extremely professional. The job came out great and since that day the pipe is still working as good as new. I rank on customer service, workmanship, and professionalism, all which Justin excelled. The price was a little higher than expected, but yet again it was an emergency call and last minute Sunday call too so thats on me. I would feel very comfortable on calling Justin again for any plumbing needs.

I had a problem with my boiler towards the end of last winter. It was freezing outside and we were cold. The boiler wouldn't start. I cleaned it, vacuumed the combustion chamber, did a couple blowdowns. The water was crystal clear. It would run for a little while and then shut down again, in the middle of the night for example. When we woke up the house was as cold as an Ice Age cave. I called this plumber, he came with his son and they replaced a couple of gadgets without looking at it too much. Just like that the problem went away. Did not ask me for appointment fee, the price was very reasonable. He told me that part of my heating system was done by someone who was not a professional. I have both steam and hot water heat for different parts of the house, the hot water heat part having been added much later and the job was not quite done the right way. The plumber recommended a solution and did the job quickly and for a reasonable price. He explained what had to be done and I could tell he knew what he was talking about, even though I'm not a plumber. Everything is looking good so far and I'm ready for the next winter.

I have had Burns do many jobs since my first review and they have been Great! 5 stars is what they deserve!

I called this plumber to service our furnace for the winter from an internet reference and was glad I did. Not only did the technician routinely service our gas boiler, but found a pet that needed replacement and then thoroughly cleaned the unit. As a resultt, our heating system works like a charm.

Adam is very knowledgeable and responded to all my questions quickly. Quality service from a master plumber at a good price when I had to switch out my water heater. Thanks again!

I called Zatos plumbing for the local law 152 gas inspection. They were quick to respond they did it on the same day and had it filed the following day. Highly recommend them.

Reliable, knowledgeable and extremely skilled.  I needed old cast iron pipes removed and replaced with newer PVC. Pappaceno Plumbing took care of it with care and ease. Would definitely recommend to others.

I had a fast leak in my tub and the tub was clogged the water was coming out at about 4 gallons every 5 minutes. I've heard of Roto Rooter, I've seen the $99 special that was posted online & I also saw that you guys also was offering a $60 coupon. And although one of my neighbors warned against me using Roto-Rooter service because of the high price, I needed a professional service. We scheduled online, waited a couple of hours for confirmation, and nothing. So I called myself and ask them when I can expect the technician because I spent the better part of the day scooping out water from my bathtub into my toilet to avoid a flood. I was called back and told that he would send someone over as soon as he had a technician available. We waited another couple of hours and finally the technician came. He wore a mask but nothing covering his work boots & I just cleaned my carpet from a the fire in my building last Wednesday that caused all this. He barely looked at anything and quoted me a price of $587 to just to snake the drain. I found that price to be exorbent and insultingly high just to remove a clog. I told him that is way too much money. I apologized for wasting his time and invited him out of my apartment. He then immediately offered to do the job for $300. Which was also too high, I again thanked him for his time and he then asked how much I was willing to pay. I told him the going rate in this neighborhood is $49.99 - $149.99 to clear a clogged drain. But since I was desperate I offered $200 if he can complete the job. He then went back downstairs to his truck and came back with an electrical auger one I had used myself to no avail, I thought he'd bring some big professional auger or other drain opening tool
Then proceeded to turn off the cold water from under the sink which started a leak under my sink. I scrambled to remove all my personal items from under the cabinet and please a bucket under that leak So now, I have an added repair to do. After he began, I tried to accommodate him by giving him something to drink since he said he was getting a headache do to the noise coming from the auger. I thought he would leave without finishing the job so I was trying to be pleasant and level headed. Although I was losing my patience by the minute. He sat there for about an hour and a half trying with that little electrical auger to clear the drain and then came out and told us he couldn't do it and started packing up his stuff. I ended up giving this guy a $40 tip just for the effort. Between my buildings handyman and this guy I wasted $80. I then called another company who unfortunately didn't have anybody until today. He sent his guy over who quoted me a solid price of $200 and an extra $100 if he had to open up my pipes which he didn't  he came up with a big industrial size auger and cleared the drain in 20-30 minutes. I still think it was pricey but it was an emergency and I was quoted a solid price without any games or surprises. I am very disappointed by the lack of integrity I was shown by your company. I should have been given a price over the phone or at least an estimate so I know what to expect. And as far as the $99 drain cleaning offer and $60 coupon I found to be all bait and switch gimmicks. Not cool for a company that's supposed to be completely professional, guarantees the job to be done, tries to shake down their customers in time of need, then leaves without completing the job. And creating extra problems to fix in addition to the already existing nightmare. Very disappointed

We used this company to deliver home heating oil for a year. They hook you with an intro deal and then charge very high prices--$4.29 a gallon last fall. When I asked the director of sales about this, he said the billing dept. had made a mistake. Said the price should have been under $4 a gallon. Would refund me the difference. When I called back, they had changed their mind. He said, Who says what the real price is, anyway? I said HE had. I think they're slippery and I have switched. Recommend others do the same.

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