Best Businesses in New York, NY

Peter is always super responsive and has helped out many times. He is quick to respond, and reasonably priced.

Dorjan did a great job! He fixed both our sink and toilet that have been broken for months and he was super easy to work with. Highly recommend.

Our basement was flooding when we ran the washing machine because there was water coming out from under the bathtub of the bathroom on that floor. We assumed the worst but knew it was something that needed immediate resolution so called these guys the next day. They came out the same day and assessed the situation and then the boss came out and immediately figured out it was the sump pump. There were also some other things my mom (who had been hosting them) mentioned needed to be done as well. The boss wrote out the invoice/contract and the guys came the next morning to do the work and when they said they would be there at 9, they were there at 9. Every time they came and went they were always right on the dot, which already is a huge pro! I hate waiting around for people who don't show up when they said they would. Then it turned out there had been some miscommunication (you could argue fault on both sides so not blaming them AT ALL) and some more work needed to be done than originally contracted. No problem, they came out and did another work order and did the additional work that same day between other jobs. They always stayed long enough to check their work (for example, waiting for washing machine to discharge water to make sure it wasn't flooding). They were respectful, professional, and I think fairly priced. Plumbing work is never cheap but all things considered I think all the work they had to do was well worth the price. I was nervous about having to call for professional help just by looking on the internet, but as usual the internet is always right!  Just kidding, but since I did rely on other reviews to pick these guys wanted to add my own. I'll happily call these guys again next time I need them!

Andy's Plumbing & Drain Services were incredible. They will be the only one I call for my plumbing needs in the future. Reasonably priced, professional, courteous, and most of all the work speaks for itself. If you are looking for a plumber in Brooklyn (or anywhere else they serve) I would 100% recommend hiring them. Thank you!

The  came and installed a new water heater they did a very good job
I was very satisfied

I requested a window AC installation service and received a prompt response within a few hours. Two professionals arrived at the agreed-upon time and took care of everything without my intervention. They removed my old AC unit, installed the new one, and even cleaned up after themselves. The entire process took approximately 30 minutes, and they also took away the old AC unit, relieving me of the responsibility of disposing of it.

Did an excellent job with restoring a vintage desk and repainting it, also with hanging artwork

I called S&B after a very bad experience earlier in the day with Luongo Plumbing (who happened to come highly recommended to us).

Here's the story:
It's the middle of winter and we find ourselves with no heat and negative temperatures on the horizon.

The previously mentioned guys came out spent about 5 mins looking at my furnace and said, You likely have a frozen pipe, there's nothing we can do. It's eventually going to burst, here's how to shut it off when it does and then call us to come fix it.

Then they left!

Having survived hurricane Sandy and living on the ground floor, we are no strangers to a flooded apartment but I couldn't believe there was no recourse and that I simply had to wait around until the inevitable burst and flood!

Was there no getting ahead of this?! I just had to wait till the damage was done?!

We decided a second opnion was in order! Off to Yelp for a search of other local plumbers... We decided to give S&B a try based on the good reviews here and other sites.

At around 5:15 pm I called and left a message. About 20 minutes later Steve called back and said he could come shortly. I was pleasantly surprised. I was thinking maybe I'd be lucky to get an appointment for the next day, let alone the same day!

He also told me there would be no charge for the service call unless any work was done. I was happy to hear that as other companies I had researched charged just to come out in addition to any work.

In less than 10 minutes he was at my door!

Right away he was so different from the other guys. He walked from room to room actually looked at all my heaters and the furnace, did some tests and even though he came to the same conclusion that it was likely a frozen pipe, he didn't give up there!

He kept a hose running and was trying some troubleshooting things. He also discussed what we could do to fix it before it burst, that they could try to thaw and repair any broken pipes rather then me waiting until they thaw and flood on their own.

I was happy to hear we could try a preemptive strike and not just wait until there's a puddle of water on my floor!

Luckily none of those scenarios happened because Steve was able to clear the line! He worked his magic and somehow was able to get it running! He said it was likely a partial freeze vs a solid freeze and was able to clear it out.

In the time he was here, he not only fixed my heater, but also gave me peace of mind that if he hadn't been able to get it running that night that there was still something he could do. There would be no just waiting until I have a flood with S&B!

Steve wanted to do everything to PREVENT me from having to go through all that and he did! He actually worked to resolve the issue rather than take the easy way out.

I am SO happy with the prompt, throuough, and professional service I recieved.

The cost was also very reasonable and less than most of the other places I researched. Though I would have paid more because the great service was worth every penny!

I was in a desperate and stressful situation and S&B bailed me out!

Next time they will be my first call!

We  would not recommend them based on our poor experience working with them on purchase and installation of 3 window A/Cs that required 3 separate visits from them, hours of me waiting around and going back and forth with the salesperson (Joe). We had 3 main issues in context of their high end pricing for A/Cs and high installation costs.

- the installation crew was not good, were in a hurry and tried to leave the job half done. For example, one of the new A/Cs was dented but they still wanted to install it.  Fortunately I noticed and asked them of fix it. Similarly they tried to install a dirty pexiglass on the window - again I had to point that out to them and ask them to replace.
- Bad quality control- they brought a lemon A/C with them and we had to schedule another installation date to replace it.  
- Salesperson who did not provide full details/options- Apparently, installation that allows one to open the window costs extra. We were never told that even though we sent them a picture of our current installation where one can open the windows. We only noticed the problem later when we tried to clean the windows. Now they are asking for more money to fix it even though we have spent few thousand dollars with them already.

We would take off a star for each of those 3 issues, so landing at 2 stars.

We would not recommend using them.

Chris and AJ, and Sal of course, have done extensive plumbing work as part of my renovation of a kitchen and 2 bathrooms in an old building in Manhattan. They had to be creative to solve many of the problems and they were definitely up to the work. The final job they did was to install a Toto Neorest 550H toilet/bidet. They did it well and quickly.  Impressed with the quality of the work.

Technician shows up on Tuesday,is super friendly & knowledgeable   Tells me exactly what I need & promises a proposal within a couple of days.  I call him on Friday, he apologizes for the delay & lack of communication; he then guarantees a call back by day's end....definitely Monday.  
It is now Thursday, almost 7 pm, I have not heard from Fabio.
Lousy communication, left me hanging.  Too late now. Guess they didn't want the job....

This company is definitely worth doing business with ..they did a very nice job for us in regard to completing work in the  time they promised. Providing excellent  workmanship and even prompt after service ...and yes, when something went wrong, they go the extra mile to rectify any situation... they even paid for any equipment damaged in accident .
Yes this company is a nice trustworthy company with nice, efficient and painstaking employees who go to every detail to do the best job they can.
Yes they may be pricey but, yes this is a great company to do business with and i am sure this company will make you feel good with the price well spent.
Sure hope to use them again in future.

Premium Sewer & Drain helped me by installing a Toto S550e (washlet/bidet) on a 2 piece Toto toilet. If you've seen the YouTube videos they make this project look simple. Adonis arrived on time, asked me if I wanted him to take off his shoes, I gave him shoe covers and told him to leave them on. He worked diligently and had to take apart the toilet to install the hoses for the bidet. He tested the water flow/flush a few times to ensure there were no leaks, and also stayed with me while I fumbled through the instructions and pretty complex remote control for the bidet. After I gave him the ok, he cleaned up the area and thanked me. I was in shock because I'm the one who is thankful! He helped me with my bidet dreams ha ha! He also made a recommendation to update an older flush valve that has a longer than normal delay to fill the bowl. - we'll do this at a later time. Thank you PS&D, Adonis, you made my week!

Arrived within a few hours and cleared a clogged toilet quickly and cleanly. Fair price. My next plumbing call will go here.

Had them install new boiler They put circulator in wrong called 4 times to correct.Has left my basement without heat for 2months. Basement is finished and is my daughters bedroom .Do not  use

Have called Arch Plumbing twice now.  The first time for a major shower repair,; second time a clogged line and leaking pipes in my kitchen.  They spotted the problem(s) quickly, repaired, cleaned up (spotlessly) with extremely reasonable charge.  No recurring problems.

Got the referral from my local plumbing supply store.  Guess that was a good sign.

Had a.really poor experience with ariel. I had a shower body installed by their plumber a year ago to have it fail on me this week. After calling and booking a plumber to come take a look at the issue today I was told the plumber would come this morning. After spending 7 hours at home today and 2 calls I still have no update. Really poor customer service. Where is the proactive follow up? Unreliable

Wish that I had read all the negative reviews.

Seemed like they sent their most novice plumbers for my 1st time job!!

They don't show up for hours and don't call to tell you delayed.

Finally show up late afternoon, start working, and then tell you they get overtime after 4pm,

so they clean up and return next day (they charge a transport charge of $92 for each day!!! plus $182/hr!!)

and waste more time setting up and cleaning up!  Show No Concern for
working economically or efficiently!!!

Seemed like they sent their most novice plumbers for my 1st time job!!

Both days they ask you to sign a blank receipt at the bottom and say they will fill in afterwards!!

Would you sign a blank check????

My Super, who is very sharp, says that they they unnecessarily changed too many parts and broke open more  of the wall than required!

At nearly $200/hr, they spent too much time talking and taking breaks.

Imagine they send their more experienced plumbers for their retainer customers, not for new one-time user!

I called this company and it's a scam. They sent a so called repair person who didn't fix my leaking fridge he just took a blow dryer and melted ice. He came up with so many scenarios and at the end my fridge kept leaking. Their number is a Google number that changes and they told me to make a payment electronically on square space. Also promised me a 6month warranty. Obviously when I called they went MIA.!!!!!! Please do not fall for these scammers. They go by Gotham appliances or K.A.R. Check out the pictures of the repair guy he goes by the name Vicky. Now if they comment they will most likely say we don't know the guy (of course they will)....

Call these people if you want to get completely ripped off.
My tenant has called Roto Rooter because dishwasher didn't drain water, and the water was leaking.  The fix on the invoice was kitchen sink drain stopper clean.  Three trips.  Replaced the 2 Elbow waste pipe for kitchen.  For this, they have charged her $200 for parts and $732 for labor.  First, an elbow pipe cost $20 max, so that should have been $40 at most.  The job lasted an hour and 20 min, counting the time he had gone to park his car and to retrieve tools, which was treated as three trips on the invoice.  My tenant is a young woman with no knowledge of plumbing and has signed off on this without checking with me first.  When I called them, and spoke with the manager on this blatant abuse of pricing, his response was that this is their price and the tenant was willing to pay this.  Yes, I understand that they are free to quote whatever price they want to, and it was my tenant's own fault to get ripped off for not checking with other companies.  However, it is completely dishonest to take advantage of someone just because they didn't know what the going rate is for the type of service performed.  This job should not have cost more than $400 by a licensed plumber, and I'm counting higher because it is NYC.  For a similar job, I have paid $200 elsewhere.
I'm giving them 1 star because at least, the job was done correctly and the problem is solved. But Roto Rooter is never getting my business again.