Best Businesses in New York, NY

I own a 110 year-old house in Brooklyn.  I have lived here for 33 years.
Our clay sewer pipes are as old as the house and we were tired of late night sewer clog emergencies. So, after 33 years of procrastination, we decided to do the big-dig and have our main sewer line replaced.

In Brooklyn, I found two companies that specialize in Sewer Main replacement I selected Main Man Water Works because they had a higher yelp rating than the other company and my next door neighbor had good results when they used Main Man Water Works to replace their sewer main.  We called Scott, Main Man's master plumber, scheduled an estimate the same week, and started the work by the following week.  

The sewer main replacement took two days, from start to finish.  They were able to tunnel under our front steps and front porch so both survived the ordeal undamaged.  (Hip, hip hurray!!) The new sewer line was installed and working on the first day.  On the second day, the job was finished, including hooking up an active storm drain into the sewer line (somehow skipped on the first day), replacing the cement walkway, and replacing a small section of cement floor that had to be removed in the basement near the pipe traps.

For the main job, the installation of the sewer-main, they know their stuff inside-and-out, and that part was worry-free.  The second day was also ok, but we had to ask them correct a few of the finishing details.

For clarity, here are the finishing details we had ask them to correct.  We had to ask them to spend more time tamping (packing down) the filled soil.  Extra tamping takes more time & delays pouring the cement walkway, but reduces the risk of a sinking, sagging walkway in a few years. When pouring the cement, they initially left out the expansion joints and we had to ask them to add expansion joints (heavy felt strips) in the cement in order to reduce risk of future cracking.  Finally, when restoring the pit for the sewer trap, they were initially going to make the pit twice as large. At our request, they moved the wood backer-boards before pouring the cement and restored the pit to approximately the original size.

In summary, their work is very good, but be prepared to oversee and correct some of the finishing details near the end of the job.

Akeim is professional, knowledgeable and efficient.  When the kitchen faucet in my tenant apartment broke, from the pictures of the damage he was able to assess quickly that I needed to do a replacement instead of a repair and advised objectively on the type of faucet I should get.  Once obtained, he installed it quickly for a reasonable price.  I was very pleased with his work and look forward to working with him on future projects.

I first started using Robert from a recommendation from my management company. He has been prompt and very professional the two times I've had to call him. The first was for a noisy heating pipe that he was able to fix that two other companies were unable to. He also repaired my heating system and the final price was half of his original quote. It's hard to find a reliable/honest plumber and I would recommend Robert and Star Cities plumbing.

Called 3 times and always got to voicemail. The owner did call back but missed. When I call back, still voicemail. Giving up now.

Austin Plumbing  broke my families plumbing and did not pay for the damages.  They were asked  to replace broken parts and  took no
responsibility for the damage they did. They were over 4 hours late and made a mess destroying the plumbing parts and fixture.

Found the leaks around the bowl so I figured the two toilets were not set right. Called Platinum during this very special time in our lives and without hesitation they came the next day. They were so polite and properly outfitted with PPE so that was great.  We then found the bigger issue with the stack pipe was cracked.  They were so nice and said don't worry that's what we do.  They were true five star.  The fair price is just the cherry on top.

Very responsive. Did a great job. Prompt and clean. Reasonable pricing. Would definitely hire again

After a different plumbing company couldn't unclog my kitchen sink, they referred me to Downtown Plumbing. Now, that in itself means a lot--a plumbing company that is recommended by other plumbers!

These guys really came through for me. They were able to provide same day service at a reasonable rate. Willie and Antonio were prompt and friendly. They had all the tools and parts ready to go in their truck, so they were well prepared for any possible scenario. Most importantly, Willie remained calm, collected, and confident throughout. He assured me that he would troubleshoot any problem until it was fixed and I was satisfied.

If I need a plumber again, I'll be calling Downtown Plumbing!

While there are undoubtedly many plumbers in the NY area who have the technical ability to do a job well, what's much harder to find is someone who can both do a job well and whose judgement can be fully trusted.

Colin Lee has consistently demonstrated both qualities throughout the many projects he's done for us over 3+ years, whether it comes to properly diagnosing a problem, providing accurate time/cost estimates, thoroughly executing a project, running all of the proper tests to verify completion, and his overall reliability.

We couldn't imagine using anyone other than Colin for our plumbing-related needs, and confidently recommend him to anyone who can benefit from his services.

We had an issue with a leak at our restaurant. No one was available.  When we called and spoke to the owner, not only did he make sure to get someone out right away. He followed up after to make sure we were taken care of.

Extremely professional and I am happy to recommend to anyone looking for a good plumbing company.

Samir did an outstanding job painting my bathroom walls. Samir offered great value for his service and was responsive to all my questions. I was also impressed that Samir was able to relocate the towel rack and repair the wall as if the towel rack was never there. Overall I highly recommend!

Super friendly. They had understaff issues the day I had an appointment, but they rectified the situation right away and had someone come out asap. I was pet sitting for the apt owner's, and they needed their sink faucet replaced and bath tub re-caulked. After he was done he cleaned everything up and took down a the trash.

When the apt owners saw the sink, they were super pleased that he fixed the water pressure without me even asking him. However, they noticed that the handle was on the wrong side. Whoops, also my fault for not catching that.

I called them up and scheduled a time for them to come back. They showed up on time and quickly fixed the handle free of charge. They were also great with the dog that lives there :). Support this family owned business. The customer service is great, and their prices are decent.

Very proffesional and was half the price of every other company  I called,  They came and took care of the backflow device the same day i called them and took care of all the paperwork as well.

Appalling customer service even borderlining obnoxious for being busy I am just going to have to live with not having your business. Extremely disappointing from a customer service 20yr veteran perspective, a woman owned Construction Co in NY and them being recommended from a Successful GC friend....

Racso did a great job replacing my boiler.  Gave a fair price and did it in a very timely manner.  I would definitely recommend them.

Robert showed up on time and did exactly what I asked him to do. They were neat, communicated well and got the job done. Thanks!

very disappointed that I thought this guy is cheap or at least reasonable when most charge only $49.99 I feel he rip me off by charging me $350 cash for a 15 minutes job using just snake to clean the sewer see pic. this is exactly what he used to drain the sewer

At times you will see a van with advertising Drain Sewer for $49.99 because they only use snake (see pic) and it only cost $42.05 at Zoro this is exact Snake he used

He did not even use the professional machine (see pic) maybe I won't feel bad

He is a very sensitive guy too, he took advantage of my being naive and vulnerability since the basement is already flooded.

When I called his office the woman says it's a free estimate? his estimate is $350 and went to his van to get the small red snake (see pic)

Also, this company offer a 1-year warranty if they have to come back and Drain the sewer pipe again all I have to pay is $50.00 (all the time they have to re-do their draining) -

this is what they mean when they say UNDER WARRANTY

I will not recommend this company.

be careful who you deal with

Really rude and unhelpful. Just needed one part and they were going to charge extra bs fees for handling. Do yourself a favor and buy exactly what you need online

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