Best Businesses in New York, NY

It started as a clogged pipe.  I am bit a plumber but know my way around a bit and wise enough to stop an get a professional.  Michael was pleasant.  Hard worker, reasonably priced. The clog went deep into the  wall pipe.  Then it occurred to me that it would be great to change the vanity new faucet etc.  Michael was very nice about the new changes and I was lucky that he had the availability.  He did a great job!  

Thanks Michael I would have never changed that horrible vanity if it weren't for you.  The bathroom looks awesome!

Called John in the morning with a toilet that wasn't flushing correctly in our new condo -- slow flushing, stuck flapper, plunging didn't help, etc. He explained that he was on a big job and asked if it wasn't an emergency, could he call me back later that afternoon and we'd set something up. I agreed, since we had other toilets we could use. As promised, he called me back just when he said he would, and he and his son showed up 10 minutes later. They immediately identified the problems, replaced the flapper, cleaned all the rim holes and stuff, and even recommended the correct toilet paper to use for a low-flow toilet. The toilet flushes like new. While they were here I found a note on my door from the downstairs neighbor that she had some water leaking into a light fixture from my condo (turns out it was from the same toilet overflowing the day before). Just to ease my mind (and give me something helpful to tell the neighbor) John went around to every sink and water line in the condo with me to make sure nothing was leaking, and offered some suggestions on things to keep an eye on as possible sources of leaks, things to do to make things like the washer drain hose safer against leaks, etc. All in all, they were prompt, professional, helpful, and friendly. And the best part was the cost -- they charged me less for the entire job than I had expected just to get them to show up. Hopefully I won't need a plumber very often :-), but when I do, John and his son are the ones I'm going to call.

They were great.  Came on time and did a competent job clearing my drain.  I would hire them again. Much better and cheaper than Roto Rooter.

Friendly, reliable, and responsive handyman. He got the work done efficiently and we are very happy with the quality of work! He has already completed multiple jobs for my moms house and I only found him two weeks ago. He put up a new towel rod through tile, installed a new mailbox, fixed our leaky basement pipe, and helped with a minor repair on our screen door. Highly recommend for all the odd jobs you have around your home.

Don't waste your time

I contacted Ray the plumber and was advised that their drain clearing division is Zoom Drain and that is who I was talking with.

Don't waste your time. I have a clogged main and gave a detailed discription of what needed to be done (easy rooter clean out) and I asked for a ballpark price. I said I understand that it is a ballpark and if the situation differs from what I discribed then the price might be different. They refused to give any type of ballpark pricing. They said they must come to the house before they give any quote (even a ball park). When I questioned why they could not even give me a general idea of the cost they started yelling at me! Wow.... really. I said have a nice day and hung up.

I had a very good experience with NYC. I had a list of things I needed done, and their estimate was about half what the other company I called gave.
They arrived on time and worked efficiently.
They forgot to include one of the problems in my estimate and ultimately did not do it (the most minor of the issues, and frankly one that I didn't need anyway)

I hired these guys after the first company couldn't even keep a schedule. Arrived on time did took about an hour. Drain works great

Steve came at the arranged time. He quickly diagnosed the problem and repaired it within a half hour.  He was affordable.

I needed help with a main line inspection last minute. Mike was quick to respond and came through without a fuss. Very dependable and fair.

This review has nothing to do with the quality of the work, simply the lack of customer service offered by the company.

I had a conversation with the booking agent about the need to replace a shutoff valve.  No further questions surrounding the type of shutoff valve were asked by the booking agent.  That could have potentially solved the whole problem, as I knew exactly what type of valves were needed.

When the plumber showed up at my door, he took a look at two different types of shutoff valves in my apartment, and found he did not have the proper parts to replace them and told me he would have to run to the plumbing supply store.  At $170 an hour I had him verify that I would not be charged for his run to the plumbing supply store to which he promptly called up the main office.  

They insisted that i pay for the run to the supply store, so I told them they had two options:
1) To leave without billing me and I'll find someone else
2) To not charge me for the time it takes the plumber to go to the supply store

They chose option 1.  Now I just need to make sure I don't receive any bills in the mail where they would charge me for wasting 10 minutes of my time while they figured out that they were unprepared for the job.

I've been a customer for years. Tri-Star has amazing customer service, they are always reliable and are quick to problem solve and resolve all of my plumbing issues.  I recently had a plumbing emergency and Krzysztof Rekas from Tri-Star went above and beyond to help.  He is knowledgeable and explained everything that needed to be done for the job.  He acted with a sense of urgency and the work was completed  swiftly.  Highly recommend!

Great experience! Ricardo responded quickly to my Yelp message, and was able to come fix the exhaust fan in my bathroom the very next day. Great quality of work and he was also very timely and tidy, which is something I haven't seen with other electricians. I highly recommend him!

Very happy with service. He diagnosed the issue immediately and fixed the leak. He also took the the time to explain problem and offered expert advice on my steam heating.

Great experience and I would highly recommend.

This company is fantastic. Honest good job. Professional all the way. I now know I can call Bob anytime I need work done. The price he charged was great as well. The plumbers were professional & neat. A fantastic job from the office too.  Sabrina took care of the paperwork and kept in touch with me every step of the way. I'm a very very satisfied customer.

strangely disappeared after paid deposit.  fraud ?

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