Best in Phoenix AZ

Accurate installed a Trane A/C unit at our house and it has required quite a bit of service over its first 2 years.  Recently, the thermostat broke and needed to be replaced -- of course on a 107 degree Saturday.  We had the technician come out and he told us that they do not carry the part with them and that Accurate does not provide access to the part over the weekend.  He wanted to put on a temporary thermostat but made it clear that he had no idea if it would work.  Given the fact the 2-year old unit has broken twice already and we had no idea if it would void the warranty, we decided that was a bad idea.  We paid him $146 for this call.  

We then called another provider who stocks the part (yes, even on weekends and after hours) and we got it replaced a few hours later, no hassles.  I do not understand how an authorized service agent of Trane does not stock parts over the weekend, particularly when we are talking AC during June in Phoenix.  As an aside, Accurate did call 4 days later, but not to try to resolve our issue but instead to make sure their technician followed the protocol of the company, which I guess he did.  

So, I'd say if you want quick service and expert repair, steer clear of Accurate.

I called Semper Fi to replace my thermostat. The technician was nice, but that's about it. As he's about to leave, and I told him warm air is blowing. He said he would recheck the wiring. After making some changes to the wiring, he again was about to leave. I again said it's blowing warm air. He said the air coming from the ducts was 78, and it's just a hot day. (This AC unit is a work-horse. It blows very cold air.) A few hours later, my house is nearing 90 inside. I called them and told them it was an emergency because my dogs are starting to be stressed. She said the emergency crew would call me right back. No one ever called. A friend gave me the phone number of their AC guy. He called me back right away (it's 7pm by this time.) This morning, he came out and rewired and reprogrammed the thermostat. He showed me several things that were wrong. I still haven't heard from Semper Fi. They charged me over $400 for a $35 thermostat installed incorrectly. It was another very expensive lesson that these companies that claim to be honorable and trustworthy, when they are not.
UPDATE: It's been two days now and several phone calls - Semper Fi has never called me back.

18 years after our first experience with Scottsdale Air...they are still great but they have perfected their craft. We had to get a new a/c unit. The guys that installed our unit were beyond professional, on time, knowledgeable and cleaned up everything after. I can't say enough about the entire process. From Mike Cross, the owner, recommending a certain unit to fit our needs....to Jacqueline in the office ... to Angel and Bob, the technicians...everyone is at the top of their game. This summer will be a quiet and more efficient air conditioning experience. If I could give 10 stars, I would

Mr. Alejandro did a fantastic job installing our Mini split, he was very professional and communicated very well about the install and process! Would recommend him to anyone looking for professional install and great service!

Our AC went out ~7 PM in the middle of the hot Phoenix Summer and it was getting hot real fast inside the house. Tony, the owner, came out in LESS THAN 24 HOURS. He diagnosed the problem within about 10 seconds of opening up the unit and had me running again in less than an hour. He is certainly a rare find as you could tell that he wasn't just trying to sell me a brand new unit- it was just an easy fix and much cheaper than a new unit. I appreciate his help and I will certainly be calling him again next time anyone I know has an AC issue.

During the recent hard freeze, our heating system didn't seem to be working properly. We called this company and they were slammed because of the weather.  They promised to come out - and they did.  It was in the evening and well past their normal hours, but the owner showed up and took care of the issue.  He had the house warming up in no time.  Excellent customer service.

We had a wonderful experience with Señor Mist! The owner Rex, was personally involved from the initial layout  to the completion of the job. It's so refreshing to have someone take pride in their work! Additionally, the temp outside was 101 degrees  and with our new misters on our shaded restaurant patio, it was a comfortable 86 degrees. We are thrilled!!

This is my second review of Preferred Air! I still think they rock! My AC died! Time for a new one. They gave us a recommendation for a unit they said the owner had installed at his own home which was thousands less than other units. It was two days before they could install, however they gave us two free loaner window units which they came and set up for us in the meantime. When they came out for the install, we needed a small drywall repair which was anticipated and they had the repairman out the same day. They followed up the next day and one week later they came to the house for a follow up visit to ensure we were up and running optimally. This company was so impressive all their team members are awesome and helpful.

Many years ago with my last AC install, the company that will remain nameless left a huge drywall hole and didn't patch it or have a recommendation for us. We also had issues with their company extended warranty which they stopped servicing. They sucked! Post sale support was terrible! So for a complete soup to nuts solution with top notch post sale service go to Preferred Air. You will be happy you did!

I contacted Francisco about a project with a family I was working with to get their AC fixed.
Francisco was fast, courteous and VERY Knowledgeable. Francisco will not price gouge you and tells you EXACTLY want needs to be fixed. I will recommend him to anyone in my family and friends circle.

Rich came to do a diagnostic on the ac at a home I had just purchased. Once he identified the problem he went through the options I had to correcting the issue. Rich was honest and helpful. We ended up replacing the whole unit and Rich gave us a great deal on the condenser. The unit works great and the house is nice and cool, which is great considering the heat lately. I would highly recommend him to anyone looking for an honest technician that won't try to sell you something you don't need and will provide great service.

My Goodness!! Excellent. Excellent. EXCELLENT service!!

I am visiting my dad in Sun City and just received emergency service from Bell Air Conditioning, on a Saturday afternoon. I cannot express just how truly PROFESSIONAL this company is.

After being given the run around from supposedly other emergency air conditioning companies, who referred us to their call centers... who promised to locate a technician.... who would then call us to set up an appointment for someone to THEN come out to do a diagnostic....We are STILL waiting for a call from three of these so-called emergency service companies FOUR HOURS LATER! :-(

Bell has come and gone and we now have cool air!

When we called Bell, the phone was answered by Dan--who we later discovered was the actual OWNER himself! No call center on a 4th of July weekend: THE OWNER HIMSELF!! He assured us that a technician would be out to us within a 3 hour window.

Chris, Bell's technician, arrived within an hour. Chris is a consummate professional who is effective and knows his craft. He quickly diagnosed the problem. Mind you, we called our home warranty company many times in the last 10 days. Their referral company has been out to us to fix the same problem 3 times. With the interminable heat, my father had to leave his home to stay in a hotel because the house felt like Hades. They had told him that it would take a week to locate the parts. Our mom suffered heat stroke and dehydration in all of this. With a new compressor in place, the unit was supposedly fixed 2 days ago;  however, we lost air again today. That's when we decided to shop around. We thank God that He sent us to Bell.
We are going to cancel our current home warranty in favor of one who uses Bell.

I HIGHLY and UNRESERVEDLY recommend BELL. Their integrity and work ethic is truly unparalleled. I wish Bell serviced units in Los Angeles!!

Steve and his team are great! He was incredibly prompt, he kept me educated as he did all of my service and install, and was so kind! It's a small thing, but he loved on my dog and remembered her name.

The best is he fixed the problem I had, serviced my AC and heating and kept me educated along the way! Steve has a life long customer!

I need to start off by saying that I called Michael at Desert Chill Air Conditioning at 6:00 pm on a Monday early evening.  My A/C unit for upstairs all of a sudden was blowing out warm air and was over 90 degrees upstairs. I couldn't be more impressed with how honest and straight forward Michael was and getting my A/C Unit up and running within 5 minutes!  He found the run capacitor to be bad, which was the best news for me as the customer. He had a new run capacitor on his truck, installed it, and what do you know, ice cold air upstairs again!  Total Cost of $65.  In the past several years, I have been given the run a round with many different A/C guys and companies.  I am so happy to finally find Michael at Desert Chill Air!  His honesty and ethics will never be forgotten in my books.  If you are looking for the run a round and many different diagnosis with these companies, call someone else.  If what you need is a quick and honest job, call Michael at Desert Chill Air Conditioning.  I am so happy I did and still can't stop smiling!

Robert

Ben is very responsive. My AC wasn't working and he fit me in with his other appointments. Within an hour he had the AC going.
I highly recommend.

What an amazing company to work with! From the scheduling of the appointment to the arrival of the technician, I was blown away by the customer service. Patrick, the technician that serviced our unit, was thorough, honest, and informative. Our unit was short cycling turning on and off every 2 minutes. When Patrick came out he inspected everything in the attic, the ducts, and the unit itself. The fix was minor and like other reviews, he was honest and we have had zero problems since! I would 100% recommend this company and will be using them for all my future AC/heating services.

Jorge saved the day! Our A/C went out today and he got in right away to fix it. He was professional and quick to confirm his availability with us. I read another review on here that he's related to the Flores A/C company lauded on Yelp that closed. I highly recommend!!

We used George Brazil last New Years eve because we really didn't have a choice. They showed up quickly and replaced our hot water heater and we were back in business. After the fact, found out they charged us more than several other places would have but we were under the gun so that was fine.

So, a couple weeks ago on the hottest day of the year, our AC goes out. After hours. We were charged $80 for them just to show up. Ok, I get it. He replaced a part for us and charged us $190. I have a nephew in Michigan that said at his cost, the part is $7. I understand they have to mark up parts but seriously with 15 minutes of labor $190? He also said we needed $500 more worth of work that we could schedule at a later date. We had another company come for a second opinion. He charged $80 for labor and parts. He also said he used to work for a company just like George Brazil and they are told to up sell as much as possible. They never returned my call when I called to discuss my complaint.

They are a bunch of crooks and I will be reporting them to the BBB as well. Please trust me and do not go with this company. There are so many other honest, small business owners out there that are eat more ethical.

Jacob is a manipulator and takes short cuts which will cost you in the long run! Do not let him in your house. He does not do a walk thru or explain common problems associated with his services and covers himself with a blanket statement on every invoice (he told me this) that covers himself and costs you later. Do Not let them tell you your signing just to confirm the payment and work completed, Read everything first!  Better yet have someone else do your electrical work. I believe Parker and sons is reputable but this employee is not. He also kept telling me he installed a new panel on the phone but in reality he told me when he was here it was a used bus bar from another house that they charged me for as a new one.