Best in Phoenix AZ

Joe has saved me on multiple occasions when my old AC gave out. I've always been impressed with how reliable he is. After years of waffling, I finally decided to get a new AC unit. They were so quick and made the experience painless. I fully trust these guys. I've used cool/hot guys for years and I'm so glad I found them. Genuinely friendly cool dudes.

Helped us out when we were in a bind.

I checked yelp, and this company seemed the best, so I called. Our AC went out on a Friday afternoon, and the warranty company wouldn't send someone out til Saturday! GRRR. When I looked that company up on yelp, they weren't even on here! That's when I started looking to see who actually knew what they were doing and ethical, and found Cool Touch.

I called on a Saturday, and the gal explained the AC units they use/ recommend, due to the warranties the different companies have on their units and based on how often they break. I ended up getting a payout from the warranty company and using Cool Touch to get a new AC for our house.  They couldn't come until Monday to evaluate, and Tuesday to install. Meantime, we had to buy a window unit (I saw some other company, or maybe it was this one? offered another customer a window unit on loan--we didn't get that offer). our window unit sufficed until it was time to get the new one, so hopefully we won't have any issues for a while now!

Anyway, they got right out on Monday, just like they said. The other good thing? they have financing options through a credit union, so they were able to get me a loan so I didn't have to come up with thousands of $$ that I didn't have on the spot or go w/o ac forever and buy a bunch of window units for all over the house for much less.  *whew, what a relief*

They asked some ppl to reschedule for Tuesday so they could install our unit, since it was an emergency, so a big thank you to Cool Touch and their awesome understanding customers who were just upgrading to a bigger unit.  Luis came and explained everything about pricing both on the phone and then w/ his chart in person, and let me pick based on what I wanted to spend. He also said to go to Cool Touch's website, where I found the financing info. I applied online and within an hour, they had an answer for me.

FYI, in case you're getting an AC installed and yours, too, has been out for days: it takes longer than a little while to get the house back to (whatever your normal temp was). They had ours installed in just over 3 hours (we have the unit on the side of the house and air handler inside, no attic or roof access needed here). The house was in the 90's, and you could feel it getting cooler, but it still took until maybe from 1145am when they finished, until about 10 or 1030 pm to get the house back to 78 degrees (we had it off for 3h due to the SRP 3h pricing plan 3-6). We have a 1-story house. I called them about 8pm and left a msg why wasn't my house back to 78 yet? should it take this long? I didn't get the msg that the guy called me back, but then Luis called me the next morning (on July 4th, no less) to check on me and see if the house was cooled down yet. I told him it was, but why did it take so long? He said that because mine was off for days, the attic and all the walls were absorbing all the heat of the sun, and it took longer to cool all that back down again.

They still need to come and check the blower fan, as it's not as high as they said it would be,and therefore my rooms are still, some warmer/some colder, but I'll wait for the emergencies from our summer heat to be over to get on their schedule for that.

Thanks, Cool Touch! You rock!

We found mold under some crumbling paint while prepping to paint a bedroom. Wanted to have someone come out and fix as we know how dangerous mold can be. Kyle came out, was extremely informative and alleviated our worries in terms of what needed to be done. Did not try to oversell or do unnecessary work. I would definitely use this company in the future and recommend to others.

Derek was on it! My A/C went out in the middle of night,  and he was the 1st one to respond and able to get here the fastest! Total life saver! Definitely recommend this company if you need any service!

Today my new A/Cc units and Furnaces where installed.  We just purchase this house in AZT and the repairs are just mounting up.  
We had been shopping for A/C units since we moved in and wanted it done before the beautiful weather of summer hits us.
After long consideration and estimates we choose Cooler Tymes from Litchfield Park.  Mike Greco owner and worker.
Mike and his was the best I have ever seen in a Company that has such great service and repairs.  

Let me tell you about the estimates.  Called 8 different companies even Costco. From 23 to 13 thousand for two units.
Every estimator was told the same thing, the units where install 2001, 2200 hundred square feet,and one room was cold during the winter where the others were heated.
that the estimator should tell us what we needed.  Out of the eight two of the estimators were the owners. only two got a ladder and went to the attic to look at the job.
I can go outside myself and look at the a/c units.

Only two estimator went into the attic to look at the furnaces.  Only two the owners /worker came out to speak to us. The sales pitch was so great that this I will do for you.
Only one explained everything to detail. Cooler Tymes was referred to me by a new neighbor for I am thankful that is why I am referring Mike Greco of Cooler Times.
He told me he would be there he was, Whenever I called Cooler Tymes Mike would answer.  I in a way forgot to meet with him to go over the estimate if I had any concerns.
He called to to set up the second meet I did not return his calls.  A few days later I called him that to wait till I call him back in about a week.  
Never asked or pried or pushed , in seven days.  I called him to make another appointment to meet. Well we sign the contract gave him a deposit and Schedule a install date.

Installation day, seven people including Mike  at schedule time arrives.  Every person on this crew was wearing a Cooler Times work shirt.  Every man knew what his job
was.  It looked like a well planned battle plan. everyone worked including the boss (Mike Greco). Was very impressed at three pm they all left for the day.  At 3:45pm the drywall guy pulls up.  
He comes in to touch up any drywall repairs that are needed. Amazing.  The following day Mike and one employee come to setup and to teach us how to use the IQ thermostats.
This guy is 100% customer Satisfaction!  I am from Chicago and to this date have never seen anyone this good.  Thank you Mike Greco and Cooler Tymes.  A job very well done.

Mike is truthful and Honest he does push things onto you that are not needed.  
I am retired and will spend the rest of my time in the true Sunshine state and Cooler Tymes, and Mike Greco,  will be my A/C place.

Wesley

Cooler Tymes
623-206-6770

Highly recommended! The owner Raul is extremely knowledgeable and honest. He showed up as scheduled and ready to get the job done. I hired him after I hired another AC person who was trying to rip me off or did not know much about AC.

My house is now cooling and staying cold. And he was affordable!

The owner / technician rushed the job and let me without a dryer for a week as the dryer vent wasn't properly treated.  He finished with a tape job and broke our fixture next to the dryer.  The quote for proper repairs never came.  Use the next guy.

Had a tech come out for a seasonal inspection, everything went great.  Guy showed up on time, and went about with the job.  He also made some recommendations which I liked and the best part is the flat service fee.  I will differently use these guys again.

We thought our fan motor was burned out. They could have easily agreed with us but after they checked, it was only a loose wire left by another company. The price for repair was very reasonable. I would have to say they are Professional, on time, respectful, and trustworthy. I highly recommend them.

outstanding group of well trained professionals who went out of their way to hflo me. 90 yr old female living alone who's 20 yr old ac went out. Tom & co workers at my house Nxt morning 8:00 am. crane & new ac at my house 9:00 am. new ac on my roof by noon. running & cooling house. no other company would it could do this for  a customer. thx forever

Our A/C was acting up during the hottest time of the year. Called up Pineapple around 4pm on Wednesday, and had JP at the house within hours. A check of the system revealed a faulty valve in the air handler. Part was ordered ans installed Thursday evening.
Quick, courteous, and honest service. Happy to recommend to friends and family.

Good communication and professional. Wore his mask the entire time which I very much appreciated due to high risk children in the home. He was honest and straightforward with no pressure. Pricing was very reasonable. Definitely be using him for any future AC emergencies or needs.

Excellent timely service in every respect.  Staff and crew very professional.  Took time to explain what they were doing.  Highly recommend and would use them again in future.

Unknown to us was the condition of our AC unit. We recently moved in and the unit passed inspection because it was working and giving out excellent air temps. The unit did not fit the roof support so it vibrated and scraped the new shingles which leaked into our attic and onto the living room ceiling, creating stains. This was after the roofer came and shared this info with us. We needed help and AirZona HVAC came to the rescue. We now have a new Trane heat pump. A new roof frame fits the unit. Gerald's team installed our new heat pump. There was a delay when they unwrapped the unit to find dents from the factory forklift. They would not accept the damaged unit for which I thank them. Who knows what damage lies under the frame? We have a wonderful unit and a WiFi controlled thermostat. Clean up was great. The crane operator went above and beyond in insuring the unit was safely on the roof. We thank AirZona for their wonderful service and products.

I was looking for a contractor to install a complete heating and a/c unit. Calling most of the directory listed companies, I could not get anyone to come out to bid. Then I ran across this new business R&R, what a find! Ray came out as scheduled and on time. He is very knowledgeable and patiently went over the details of his design. I had total confidence in his plan. We scheduled the install and Ray not once disappointed us. He made every appointment and not one late show up. Our system performs perfect! I highly recommend this business.

I have Kyle come out twice to my home. Once was a tuneup which was done quickly and efficiently. Kyle recommended some services that maybe coming up but at no time pressured me to do anything. Today was the second visit when I woke up to no AC. Within 15 minutes of me texting him at 7 am, he set up a time to come out. He was on time, quickly found the problem and came back after 6 pm to finish the job after getting the part that was broken. Kyle is my go to AC guy. You will not find a more honest, reliable and trustworthy guy in the Phoenix area and I can't recommend him more highly.

During an air conditioning tuneup being performed by another company, the technician found a bad blower wheel in my air handler. He gave me an (in my humble opinion) outrageous estimate for the repair (almost $600). He actually tried to sell me an entire new system. After he left, I called around for quotes and Sorensen came in at a little over $300, which seemed a little more reasonable. Even though my unit was still functioning, they got me on the schedule the next afternoon. Brian showed up and did a fantastic job, in and out in less then an hour. He showed me the old blower wheel, which was in pretty poor shape, causing my air handler to vibrate when it was running. Needless to say, I highly recommend Sorensen. They are honest, reliable, and won't rip you off!