Best in Phoenix AZ

Joe has saved me on multiple occasions when my old AC gave out. I've always been impressed with how reliable he is. After years of waffling, I finally decided to get a new AC unit. They were so quick and made the experience painless. I fully trust these guys. I've used cool/hot guys for years and I'm so glad I found them. Genuinely friendly cool dudes.

Absolutely TERRIBLE service!!! I noticed my air conditioning units were not cooling as efficiently as they should, so I requested a technician to come and diagnose the problem. When I scheduled the appointment, I was asked what the problem was and I clearly explained it. The technician comes and asks what's the problem? This shows a lack of communication between the technician and those in customer service. Secondly, he would NOT look at the units unless he spoke to me, the owner. The customer service rep should have made it ABSOLUTELY clear that I needed to be present if this is the case. I had to work and I asked my caretaker to be present on my behalf. I never had an issue with this from other home service companies before, so this is just ridiculous. Lastly, all the technician did was look at the units and say they're too old. He did not bother to open it, check inside, or anything like that. Our units are 18 years old, and although they are not the newest, I know that units can last at least twenty years with the proper maintenance. Just simply stating they're too old without giving any further diagnosis or explanation is absolutely appalling. This company is highly unprofessional and I recommend you take your money elsewhere!

EDIT: I was already aware that there would be a $59 service fee PER unit when I scheduled the appointment and I confirmed that was alright. Listen again to the phone conversation if you can. Your technician also would not have known it had been maintained in the past since your technician DID NOT touch them at all! He simply said it was TOO OLD and did nothing further to diagnose the issue. I could have done that myself for FREE! I have already found another company that was able to diagnose the issue and already fixed one of the units RIGHT away. Again, do NOT waste your money on this company.

Had my hot water heater maintenance done by XCompany which caused a leak on the pressure valve. I was told it would have to be replaced at a cost of 1,800.00 - I got a few more quotes until the price went down to a couple around 1K, including Safe Dry Out.
Safe Dry Out is the only one who bothered to ask what was wrong with the water heater and suggested it could be fixed instead. I went from having to fork out 1,800.00 to only spending 150.00
Mike could have easily gone with the rest and said the only solution was to replace it. This to me shows integrity and honesty. The quality of work was excellent and, to top it off, he was extremely patient with my 80 year old father hanging around. Thank you Mike!
Will definitely call Safe Dry Out for any future plumbing needs.

They did a great job for me. He was so nice and walked me through everything. He even took video to show me what was happening in my attic.

Mike came out to my house today. My air conditioner was unable to bring the house below 80 degrees and it was working its butt off trying to do so. He called me back within 15 minutes of me leaving a message and scheduled a same day appointment. He was on time to the appointment and swiftly got to work. He took the time to educate me on the problem at hand and even gave advice on how to optimize the performance of the system. My unit was very low on freon. He was able to fill the unit and normalize several measures of pressure and temperature that were way outside of optimal norms. At the end of the day I paid $365 for the service call. I was charged $70 per lb for the freon and $85 for the service call. Upon investigation in price comparison on the internet this seemed an average price. It was definitely no deal, but it wasn't a rip off either. Overall, I would call Mike and Cooler Tymes again as the service was professional and friendly.

Highly recommended! The owner Raul is extremely knowledgeable and honest. He showed up as scheduled and ready to get the job done. I hired him after I hired another AC person who was trying to rip me off or did not know much about AC.

My house is now cooling and staying cold. And he was affordable!

James was very responsive from the beginning and was able to schedule a duct cleaning service fairly quickly after my house was painted fairly. Did a bunch of quote requests from Yelp and James' quote was the most reasonable.

The actual job was done on time and perfectly. Dustin and Chris the two technicians took care to not leave my house dusty after the cleaning and also took care to not damage or scratch my freshly painted walls and ceiling.

Remote diagnostics that were attached to my AC units showed me all the functions were within parameters and there was never an attempt to upsell anything.

We even get pictures of all the vents in all their gory details post job.

Alternative Air Heating and Cooling has been our AC/Heater repair company since 2007. One of our AC units went down last week (one of the hottest days of the year), so I called them Saturday night and tech Gage came out the next day on time, as promised, and fixed the AC unit.

Got nothing bad to say about them. They are an honest, fair and a local  company. Next time you have issues with your heating or cooling, give Avnel and his guys a call.

The technician never showed up. The picture in this review clearly shows an email with an appointment at 8 AM. At 1050 AM, I got a call from this company dating that their technician was running late but he works be arriving in about 30 minutes. He still never showed up. I posted a bad review here and the owner replied adding that his morning appointments go from 9AM until noon and I canceled on him. Not true. A woman from the office even called me to apologize. Why would they apologize if they did nothing wrong? Normally I would let this go but I won't be portrayed as a liar. The guy was a no show.

Amazing service! They do our AC maintenance and always take care of us.  I don't know anything about AC and how all of that stuff works but everytime I have a question or concern, I know I can always reach out to them and I get an answer or have them come out and check my unit! They are super friendly and very professional!

My a/c went out. I called Pineapple Air and John picked up on the second ring. Told him my issue and he informed me that he could be at my house within 2-3 hours. 2 hours later he's here with the problem diagnosed and fixed! WOW!! This company I definitely recommend. I'm very impressed.

Good communication and professional. Wore his mask the entire time which I very much appreciated due to high risk children in the home. He was honest and straightforward with no pressure. Pricing was very reasonable. Definitely be using him for any future AC emergencies or needs.

Excellent timely service in every respect.  Staff and crew very professional.  Took time to explain what they were doing.  Highly recommend and would use them again in future.

The most honest and fair-priced HVAC company there is. What more can you say?

Since Yelp insists...

-- I compared their quotes vs other companies and found their prices better with a superior brand
-- Consultative sales approach to sell you what you need, not what you want. Can't understate the importance of that.
-- Quick to answer any questions and willing to stand by there work should any concerns arise.

Great Company!  Came out quickly and was very fair Pricing and great communication.   Did a tune up on our unit!

Kyle was prompt, professional, up front and honest about what needed to be fixed. Thank you!!

This company shoots straight and tells the customer like it is. The A/C tech Brian was very knowledgeable and works very efficiently! I would recommend Sorensen Heating and Cooling to anyone that needs good work done at a fair price.