Best in Boston MA

Very punctual, personable, and professional.  Jim was extremely responsive to phone calls and emails.  Jim was the third plumber I dealt with to get radiator valves replaced.  The first did 1 out of the 5 valves and never came back to do the remaining 4.  He said he's busy and prioritize his jobs based on urgency.  This is not something a customer wants to hear, that they're not a priority, especially when the valves are leaking with winter around the corner.  I then called another plumber and he quoted me a price that was untouchable.  But then when it's time to do the work, he showed up with no parts so he left for the day to get parts. He tried to get me to pay for parts up front when he went to get them, but I told him I'll pay once I see the parts.  Second time he came back he said he forgot the tools.  Then the third time, he never showed up.  He said he truck broke down and won't be able to make the appointment.  We pushed that meeting out one week and when the time comes, it was no-call-no-show.  Needless to say, I blocked his number and requested he never try to reach out to me again.  Good thing I didn't pay him anything.  I then looked for a plumber that's service the Waltham area that had the highest rating.  I didn't care about cost at this point.  I reached out to Jim.  He asked me for measurements and went to get parts.  Then he was there at the house two days later and the job was done in 2 hours.  I guess third time's the charm.  Jim is not the least expensive, but he's the most reliable.  It's really true that you get what you pay for.  Unless you get scammed, then that's a whole different story.

My family has been loyal customers of Doughty & Sons for decades. Prompt replies and top notch service!!  They are professional and honest. It's always a pleasant experience working with them!  I have recommended them to everyone I can!!!

I hired Mark to remodel a bathroom at the beginning of June started off good but after three weeks Mark never showed up couldn't get in touch with him no return phone call showed up to days later said he was on other job not professional  at all and the list goes on and on he cuts corners everywhere A lot of mistakes in the tiling the shower doors they put up we're unsafe because he didn't put them together right sharp edges at the end of the top rail no screws to hold the rail on toilet tank wasn't level leaking at the bottom  walls were not straight when you take a shower water leaks all over the floor because the dummy never put a bead of caulking between the tub and bottom of the shower door rail all the grout is starting to loosen up he walked off the job One day because  my 93-year-old mother kind of told him off she couldn't deal with him never showing up not working through the whole day taking off in an hour if I could give him no stars I would  this guy is a joke he just abandoned the project never finished the job it's a mess also left sheet rock and piles of wood outside against the house I would stay away from tritto contactor if that's what you want to call him you've been warned

They are busy and booked, but came and repaired a botched job on my water heater/boiler that another plumber abandoned.
While two other groups said they needed to repipe my entire house, Tom and his workers worked with what I had, redid what was necessary and made sure to pass inspection. They did all this in 2 days and for a third of the cost of others in my area. I will definitely work with them again.

Happy to recommend All Drain! Was impressed with their customer service, timely response, and efficient services. Thanks especially to the phone rep and Nino!

Our hot water heater, which was under warranty, started leaking on Easter Sunday. We texted David (we are prior customers) and he got back to us within an hour with a promise to show up the next morning. We had a new hot water heater under the warranty by noon the next morning.

James was great. We were in a bind and he was able to fit us into his schedule same day. He was professional, polite, explained to us what he was doing and why and he is fairly priced.  I would highly recommend him!

I had a broken water heater. I called Rob. Rob called back. Rob said does 10:30 Monday work for you. Rob showed up at 10:30 on Monday and replaced my water heater. Simple as that.

I hired Martin for the plumbing work for my kitchen remodel, which involved all the standard work as well as relocating the sink and gas range plumbing to different points in the room.  Martin met with me ahead of time to go over the project in detail, and his work was excellent.  He also worked around my schedule and accommodated me in some rather tight timing windows, as I was GC of the project. I highly recommend him, and will be hiring him again for future work.

We used Mike twice at our home. The first experience was great, the second was an embarrassment to the the profession.

We had a water line leaking behind the wall in our 3 year old house. Mike showed up quickly and capped off the leaking water line. That was $200 dollars we would later find out.

Mike came back a couple of days later to tackle the leaking water line. Instead of a game plan and a scope to look inside the walls, he proceeded to cut three holes into the walls of our 3 year old home guessing where the leak might be. After the above exhibition, we decided to call it quits.

We never called MPD back to finish the job he started. I bought a scope, called a handyman and the leaking line was fixed.

Back to MPD, he happily billed us $438 for three holes. The grand total listed in our photo of the bill. And it was three holes, not two like he wrote down.

Please call someone else.

Great service, even over the holiday weekend! On New Years Eve, my kitchen faucet stopped working.  Steve (the owner) came out within an hour and expertly diagnosed the problem.  The problem required  a second visit and within two days, the problem was fixed and the faucet works like new.  Despite the last minute call and the fact that it was over the holiday, he still charged me a very reasonable rate.   I will definitely use McCaffrey again in the future.

My central ac was long over due for maintenance , and had started to make some noise which concerned me. Since I live in South Boston I called the closest ac company which went strait to the answering machine and announced that if you weren't  already a customer then they would not return your phone call. The first call was to a South Boston Company, and then several Dorchester companies, all to busy to answer the phone, and obviously not looking for new customers. I finally called Quarry hills and actually had someone answer the phone and set an appoint for the next day. I was giving a window appointment (4-6) and expected to be waiting all day. however after calling to confirm my appointment (and having the phone answered again) Tim c showed up right on time. I was surprised to find out that all my unit needed was a good cleaning. Tim was knowledgeable about my system and answered all my questions about scheduled maintenance, with an  emphasis on changing the filters regularly. Although I had changed the filter regularly, I had overlooked one; which Tim pointed out and explained the correct way to install both.

Anthony
June 19 2014

I strongly recommend James services. I have a forced air heating system controlled by nest. For some reason it stopped working on the Saturday of a long weekend. I called James and he first spent 15' on the phone trying to help me solve the problem myself. When I could not, he came early on Sunday morning, found the problem in 2', fixed it, and explained me how to fix it again if the issue happened one more time. I will certainly call him again any time I need anything related to plumbing or HVAC

Nothing bad to say on this end. Employees are hard working and don't leave until the problem is resolved. Called about a no heat call and they were there before I knew it. John and Ryan both know exactly what they are doing. Very impressed

Horrible. dont trust them they will do more bad than good!! plenty of great plumbers in the area... maddaleni isnt one!

My hot water heater failed on a Sunday while I was in California. Tim & co showed up first thing Monday morning to fix it quickly without any payment yet. Very nice guy and orchestrated everything while I was out of town. I will use them again.

These guys were terrific. I needed an under-counter water filter system ASAP because my plumber was scheduled to come the next morning.  Not only did the guys at Ace give me great advice, but they hand-delivered the part to my door in Brookline on-time, free of charge. Prices were competitive with the internet, too. Wow.

I use Jack Welch Plumbing whenever our South Boston condo has an issue.  Jack always answers - regardless of the day or whether it is outside of normal business hours.  He is generally able to get a plumber over to us within a day... which is exceptional service anytime but even more so in the busy winter months.  His plumbers are knowledgeable, polite, efficient and honest. I highly recommend him.

Brian and his team did a great job for me on an emergency water tank replacement- literally less than 24 hours after I called them, I had a new tank (which is in a difficult install location in a small attic).  Brian was on time, reliable with return phone calls and updates and very easy to work with!