SG Harold Plumbing Heating & AC

This is by far the worst experience I've ever had with a contractor. Where to begin? We had a very minor problem with a toilet. My father in law was visiting and randomly picked these guys out of the paper. First off, their plumber was well over an hour late and when we called to ask, the owner, who is a complete and utter nightmare, he literally snapped he's coming and hung up in my wifes face. We had to take time off work for this. That was just the start.

Not only did the plumber not fix our problem but he created a new one, now our shower leaks water. He also managed to sell us a part we didn't need. Our next plumber told us that he has a terrible reputation in the south shore area.

So now we don't have the problem solved and then we get a bill for 800 bucks. We called repeatedly to ask him to return to at least fix the shower problem that his plumber had created and he kept putting us off. We refused to pay this bill until he fixed that problem, which by the way, his plumber did concede to us that he had caused and said it was just one of those things

Well, now this guy is not only not fixing his problem(we paid another plumber 300 dollars to fix the problem he caused) but without warning he filed court papers for his ridiculous 800 dollars.

Seriously, read all the reviews of this guy. He is horrendous. We could tell that his employee who was here was terrified of him also. DO NOT USE SG HAROLD PLUMBERS. They are unqualified and unprofessional at a level I've never encountered.

Amazing service at less than half what we were quoted by HUB and Standard on Savin Hill Ave. HUB had been out twice before and charged us a rediculous amount of money & didn't even properly diagnose the problem. All of the other Plumbers we spoke with wanted to do more exploratory demo on the bathroom side of our plumbing stack. Instead, the Owner Steve came by & had Chris remove the dishwasher & kitchen wall cabinet to diagnose and repair the problem. They replaced a huge section of a cracked plumbing stack without so much as a scrape on the wall, and did it in less than a day! They came highly recommended to me by a friend that owns a successful restaurant and nightclub in town. Ask for Chris!

I have used these plumbers twice and they have done a wonderful job.  Steve has attached my gas stove and fixed our radiators.  Both times he was on time, friendly, and got the job done properly.  I would definitely use them again!

My family purchased a new house only to discover a cracked sewage pipe in the basement that prevented us from using our bathrooms. Steve sent someone over right away and then quickly had it fixed after hours on a Friday evening. You can tell Steve takes great pride in his company and serving his customers. He is very responsive and does everything he can to get your problem resolved even though his guys are very busy. Thank you Steve!

I was referred to this company concerning a water heater replacement, and I am giving them two stars merely due to our initial contact. I spoke to the owner. Steve Harold, who agreed to do the job for a reasonable price. Mr. Harold had an employee stop by to remove the tank , which needed to be returned to Home Depot. I subsequently set up an appointment for the Friday of the same week for the tank to be replaced, and waited until 1:00 PM. on the day of the appointment as no one had reached out to me. When I contacted the owner, he advised that one of his guys was finishing a job and then would be heading to my home. Since I had taken the time to read the reviews on Yelp, I could not trust the job would be done. I informed Mr. Harold I would not be doing business with them, and he referred to me as being rude. I would not rely on this company for plumbing needs.

We had a major clog in the main drain of our house over the weekend.  There is a trap that we need to remove,.  If not it will keep clogging the main drain.   A family recommended Steve Harold.  We called him in the morning and he was able to rearrange his schedule to accommodate our emergency.  John and Ryan came over the same day to begin working on removing the trap in the drain.  They were very professional and explain everything that they were doing.  The price was fair.  I highly recommend them.

I have used SG Harold for several years since moving to Milton for a variety of plumbing and heating issues around my house. I have been very happy with their service,and theirs techs are very nice and professional. SG Harold even came over on a Sunday when our water heater went and another time at night when our heat was out last week. I will continued to use them in the future and have recommended them to neighbors

Stood me up twice for the initial visit before John came out to look my water heater.  The first time they just never wrote down the appointment they gave me, the second time they called about an hour late and said they had another job to do.

John's expertise is good and he spent a good long time inspecting and explaining the heater to me and what we was planning to do. When he left, he said they would call me to set up an appointment to do the work in the coming week.

I never heard from them. I called and left messages several times and have never heard back. There's no way I would work with them now after all the time I've wasted on them. If I could hire John individually, I would.

Nothing bad to say on this end. Employees are hard working and don't leave until the problem is resolved. Called about a no heat call and they were there before I knew it. John and Ryan both know exactly what they are doing. Very impressed

Wow what a markup on materails!!   I called them to diagnose and repair two boilers at my residential home (one steam and one gas).  I called several plumbers for service.  They were one of the only plumbers to reply to my phone calls.  Their labor rate of 95 per hour was slightly less than what I had been paying my last plumber (who I were decent but thought I would try to save a few bucks on labor by going with these guys).  They charged $300 for a $200 gas valve and 100% markup on Power Pile Gen and Thermocouple.  All in they markedup their materials over 50% on average.  Higher them for there responsiveness and quality service for residential customers, don't expect them to be inexpensive.

In the future I will make it clear that I will pay them hourly and have them run to the local plumbing supply store and provide receipts for all parts.

SG Harold plumbing and heating is a phenomenal company. Their prices are competitive, their work is excellent, their staff are polite and professional. I highly recommend them.

WORST PLUMBER I HAVE EVER ENCOUNTERED. Happen to come across his name just now and thought I would pass this on. He did a major contract job for us that turned out to be completely wrong and incorrectly done. He hired kids to do some of the work, mistakes constantly made, and eventually resulted in a completely useless system costing me thousands!
His shoddy work was finally acknowledged by him, but never took responsibility to correct it.
He might be fine to install a stove or water heater, but stay away for anything more complicated and save yourself the loss of money and aggravation.

I am really sad to have to give them one star.  We found their name on the Bosch website so we thought they'd be great...and they were for our first few problems.  Recently though, we had a problem and John came out to fix it (btw we love him, he's great!) .  He had a tough time fixing it and the next time they sent someone else who replaced a part, which we found out later was uneeded and put in incorrectly, which did not fix the problem.  Someone came out again and still it was not fixed.  When we called to ask them to come back and fix it no one returned our calls... and we made at least 3 of them!  However, we did get a bill last week...they didn't forget to send that!  It cost us $500....and in the end my husband fixed it!

I found SG Harold's on the Bosch website this morning after my hot water heater broke. Chris called me back within an hour and, to my surprise, showed up just 1/2 hour later. I say to my surprise because I'm so used to waiting around for plumbers, cable guys etc. for hours and hours without a beep from the company. But this guy showed up when he said he would, was very polite and... not only fixed the problem very quickly but also helped me get rid of a rattling noise from my AC unit. He honestly made my day. Great experience!