Best Plumbing Services in New York

Great job by Rich. Easy to get in touch with and quick with responses. Would use him again when needed.

Chris came this morning and did a fantastic job! We needed help with a clogged sink and a missing stopper. He was very professional and friendly. Also gave us helpful tips for self maintenance in the future.

Honest professionals with excellent integrity. Came by to look into a shower plumbing issue I was having on short notice. Arrived early and worked very efficiently. Communication was excellent throughout. Would highly recommend.

This business is not closed...search anywhere else for this business contact information.
It will be well worth your time and extra couple clicks.

Very professional!

Very responsive , very professional, on time and brutally honest and efficient. We will be definitely calling them back for our other properties.

I was looking for plumber to do a shower valve replacement in my bathroom a few months ago and Citywide was one of the companies I was in touch with for a quote.  Unfortunately, I didn't get a good impression of this company from speaking with them.  

The main issue I had was that I got mixed messages about whether they would come out to do a free estimate for a job.  I spoke with a rep who gave me an appointment for a quote.  I specifically asked this guy if the estimate was free and he confirmed it would be.  I wouldn't have scheduled one if it wasn't.  

The day of my appointment, I got another call from a different guy who told me that there would be a $100 charge for an estimate.   I let him know that I was told it was a free estimate and he said no, there is a charge, etc... I let him know to cancel the appointment then and he got a bit aggressive, talking about how once they do the estimate, his rates are guaranteed to be lowest in the area, etc...  I didn't find this to be very convincing at all.  

Maybe it was just a bad day for them but I definitely wouldn't recommend Citywide from the experience I had.

*Edit*  -  I initially posted my review as one star, but I got a message from a Chris from Citywide after I posted my review.  He apologized for my bad experience and seemed to make an effort to rectify my experience.  I think I remember speaking with Chris when I was in contact with Citywide (he might've been the first guy that I mentioned above) and he was pleasant and professional when I spoke with him.  I think it's a big deal when you leave a negative review and the business demonstrates a humble attitude and makes an effort to make things better.  He didn't ask me to change my review or anything, but I think that effort alone is worth another star, so I upgraded my rating to 2 stars.  - *Edit finished*

was without heat on the 2nd of January. they came that day. great service, very nice people, professional, the kind you want in your house.
Needed them again for a gas range, they came in the morning to disconnect and came back in the afternoon to reconnect. the only thing  I have to say is Merci.
I recommended already that company to my son.

I left a message after 9 pm and he got right back to me with an appointment the next morning. Kept us informed of his arrival time and did fixed our problem the same day.  Joe is professional and does a great job. Would not hesitate to recommend him.

We were very happy with the service Stan provided us.  During the install of anew washing machine last week a drip from the shutoff valve showed itself when the feeder hose was removed.  In Line was called, and after noting it wasn't an immediate concern we made an appointment for today.

The van arrived a bit early (!!), and this valve was quickly replaced, and another small plumbing job at the kitchen sink was taken care of.  Did I mention he slipped on booties on entering the house to keep the floor clean?  Nicely done!

Kellem was responsive, reliable, timely and did a great job. He sent me pictures very yep of the way since I was not in town. Would definitely use again and recommend!

Our basement kitchen drain was clogged and we called Johnny Drain based on the good reviews here on Yelp.  I rarely see good reviews for plumbing.  Johnny came in about hour as he said he would on the phone.  He was able to unclog in minutes.  Excellent professional service!!!  Gave me tips on how to keep the drain clean.  I highly recommend Johnny!!!  We are definitely going to pass his name to family and friends.

I have to tell you that i have used many plumbing companies out there but these guys know their business. Very professional and reliable.

Absolutely incredible service. Easy, efficient and reliable. Very respectable people that tell you the truth, busy or not. Would highly recommend to anyone in need of their services.

Was quickly asked for a $90 fee for initial evaluation of the work.  Repeatedly had to call to get follow-up to try to get a bid.  Finally got a HUGE apology for the delay to respond with seemingly good excuses but then again could not get in touch with the guy who was supposed to offer me an official bid.  Nice woman who answers the phone actually scheduled a date for me but even when that time came, I still didn't have a bid.  2 1/2 weeks after my original contact, I received the bid to repair an active leak.  Needless to say I had to look elsewhere.  I hope they spend that $90 well cause I feel like I was swindled.

I would look elsewhere.  Swindled or bad timing?... regardless this is one very unhappy customer.

For some reason Yelp won't let me update my original review, so I have to rewrite the whole thing. My last review was about a page and I can't copy paste, so oh well.

Update: 3/5 stars (original was 4/5 stars)

We had a forced air humidifier put in through Ryan

Ryan's prices were competitive (not cheap, not expensive).

The technician who did the work: Brian

Unit: April Air 600 (manual set, not automatic)

Overall the work was good. It was put in on 12.2016.

The only issue is they had to fix it twice now, once raj year.

The first time was 12.2017. It was minor issue with the line being clogged. They blew it out and all was good. Now I also check it more often just to make sure it stays that way. This may not have been preventable, I'm not sure.
Ryan charged @$80 for the visit.

The second time was the selonoid failed. It automatically stops / allows water to pass to the filter, and only does it when the furnace is on. It stopped all water from coming out.
Ryan charged @$80 for the visit. They wanted @$290 to replace it.

I felt that was too expensive and that part broke only after 2 years? seems pretty early.

I called another company, they replaced it for $160, and said it looked old. They showed me how a new one has a few things that make it better. Given it has only been 2 years, that doesn't sounds right.

I didn't call Ryan about this or complain a lot. But I still feel like they should warranty something if it breaks within 3 years. Or just charge for parts or something. I've had contractors do similar things in the past, especially since I've been loyal in the past.

Came out 2 times and asked basically asked what I thought the problem was, even though I am not an expert. Overall their goal was to spend as least time as possible at the site to make the most money.. 2nd guy who came out was an expert but did nothing but spend half his time talking down to me because I was not smart enough to understand a boiler. (Steam heat is over 100 years old) After 20 mins of hubris, he decided there was nothing he could do. After talking to someone who knew less, he then decided to actually look at the boiler and then realized that there were problems. I am a tech myself who builds and fixes computers. If you make a housecall, the least you can do with a $125 min appearance fee is look at the device and run diagnostics on all parts. Of course they charged us the full price both times, even though the first tech didn't bother to check out the parts. Save your time and patience and choose a company that at least knows the definition of professionalism.

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