Best Plumbing Services in New York

I called Rich on a Tuesday afternoon for a leaking pipe in my basement.  Rich and his apprentice, Reed, came out on Wednesday morning bright and early and diagnosed and fixed the problem in under an hour, all for a very reasonable price.  I will continue to use Hoffman plumbing for any future plumbing needs.

We had two appointments with them, both of which they were a no-show for. They didn't even bother to call with a notice. I have no idea where all these positive reviews come from. I suggest you find someone else who will at least actually show up or have the decency to apologize for wasting your time.

Richard Haviland is a rare find. I needed a plumber to do some work in Brooklyn, but I did not have the time or resources to go to Brooklyn to find one. So, of course, I went to the web, Craigslist in particular, wading through a lot of ads and promo-posts that looked suspect at best and downright deceitful at worst.

I was beginning to get worried when something about Richard's post caught my eye. I can't even tell you what it was to this day; it wasn't flashy or bombastic - maybe that's what it was, who knows. But something made me call him - and so far he has turned out to be the best tradesman I have had going into that building on a regular basis.

He investigates the problem, gets in touch with me to review the details, we settle on a cost - always reasonable - and a course of action, and he gets the job done, letting me know the final bill.  Work's done, tenants are happy and all is right with the world. He is a man of his word.

And did I mention that I have yet to meet him face to face? That's right - we've been working together now for almost a year, and he and I have been nothing more than voices on the phone to each other with a little bit of cellphone technology mixed in.

Sure, I have a guy in the building who works as a go-between for the residents and for followups. But Richard and I have been operating on a virtual handshake for almost a year now, and more than once he has shown himself to be not only a very good plumber, but a man with integrity and a compassionate heart.

I am very fortunate to have come across his post in Craigslist. I know exactly What led me to him!  And I just want to make that known to anyone else who needs some plumbing work done in Brooklyn and would like to deal with a real decent human being.  Thanks a lot, Richard!

We needed a plumber to help find the exact source of the water leak coming from our shower and through our living room ceiling. James returned our call within the hour and said he would stop by after his last job that very day. He called again to give us a better idea of what time to expect him.
When he arrived, he first inspected the shower through the sheetrock opening in the downstairs ceiling and suggested that it was one of two things. He ran out to his truck and returned to troubleshoot the issue, this time from the shower itself. To our relief, it was a relatively simple fix that he said we could handle ourselves and then took the time to explain what we'd need to do. As he approached the door to leave, my husband asked him what we owed him, and he refused payment.
Throughout our 35 years as homeowners, we've had to hire many tradesmen, a few of whom simply did  shoddy work and many of whom did (what we believe to be) quality work. Regardless of the outcome, every time we decide that a professional needs to be called, our first thought is What's this gonna cost us? Once the work is done and paid for, there's often the additional lingering concern that the charge didn't include inflated billable hours, unwarranted work, etc. This isn't a commentary on tradesmen, just a common concern of laymen who need their expertise and, unavoidably, are at their mercy.
Our short interaction with James spoke to his work ethic, honesty, and integrity, qualities that are more and more hard to come by. Without question, we wouldn't hesitate to hire him next time we need a plumber.

Let me get something off my chest: I know nothing about plumbing. Thank goodness for Matthew, the owner of Flo-Rite, who is incredibly knowledgeable, personable, and all-around professional.

Communication (5/5): I am a big fan of using Yelp to find businesses for a job or project and this experience reinforced that. Matthew was prompt to reply, answer my questions, and provide a COI upon request. Additionally, I've been told by other plumbing professionals and hobbyists that Grohe products (such as the one in my shower) can be finicky -- but Matthew assured me beforehand that he has worked with this brand before and understands the potential challenges with it.  

Job (5/5): Matthew arrived exactly on time for the scheduled appointment to replace the thermostatic valve in my Grohe shower. In less than an hour, he replaced the faulty valve, recalibrated the temperature handle, and successfully tested the shower temperature.

Knowledgable (5/5): We thought our water shut off valve was behind our trash. Turns out that is just our hot water shut off. Matthew quickly found the cold water shut off under our sink. He went above and beyond and explained how the to properly turn off our water without breaking it, which was quite helpful to learn!

Professional (5/5): Matthew was courteous and a true professional. This may sound basic, but I've had contractors and technicians make a mess in our apartment. Not this time -- Matthew wiped his feet on a towel after stepping out of the shower to not track water everywhere. Those little things really add up and make a difference to me.

Value (5/5): We received some quotes from other plumbers which were outrageous. Matthew's quote was right in the middle compared to others and I feel it was of excellent value. After finishing he said he always wants the job to be done correctly and if something bad happens afterwards he works with the individual to make it right. I appreciate that confidence and workmanship in a business.

TL;DR: I will be calling Matthew for all my plumbing needs in the city. He's a truly knowledgable professional and I recommend him to all!

I used Citywide previously to clear my blocked sewer and was very satisfied with their service. Citywide is very fair and honest. Before using Citywide to clear my sewer I used a local company who ripped me off. Citywide only charged me 10% of what I paid before. Talk about lesson learned.
Today,  Mike S. of Citywide came to the house to replaced the valve that burst last night. I was afraid they were going to charge me a fortune since I know plumbers are expensive but Citywide was more than fair. Citywide Plumbing is as fair as Citywide Sewer.  Mike S. was knowledgeable and honest like every other Citywide employee that came to my house. Thanks Mike and Citywide for coming to Forest Hills and saving me again.

These guys are great! Even patient with me when I was late meeting them, and I know they were super busy. They were very responsive and made the repair within a day's time. I will definitely call them next time we need a plumber, happy to have a good contact in the neighborhood. Don't hesitate to give them a call.

Agreed on a price, changed the price to double the am mount, never got a receipt after asking numerous times.

We were very happy with the service Stan provided us.  During the install of anew washing machine last week a drip from the shutoff valve showed itself when the feeder hose was removed.  In Line was called, and after noting it wasn't an immediate concern we made an appointment for today.

The van arrived a bit early (!!), and this valve was quickly replaced, and another small plumbing job at the kitchen sink was taken care of.  Did I mention he slipped on booties on entering the house to keep the floor clean?  Nicely done!

Kellem was responsive, reliable, timely and did a great job. He sent me pictures very yep of the way since I was not in town. Would definitely use again and recommend!

First of all I want to thank Johnny for job well done.  I wish I have found him before I literally wasted over $1,000 on few plumbers that came before him and not able to fix the main problem of suds overflowing from the toilet bowl during laundry.  At some point I just needed someone honest and knowledgeable and didn't even care how much more I should spend just to have the problem go away.  To my surprise he asked for a reasonable and fair price after spending over 3 hours fixing the main problem and a stubborn foreign object he cleared in the shower drain.  Thanks for the positive feedback for all the people he helped before I was able to decide to get the right person.  I'm putting in a good word for him so the next person needing an honest service can benefit.  Thanks again Johnny.

EXTREMELY reasonable prices, showed up on time, took care of two small problems while out for a big one and didn't charge extra for them.

Absolutely incredible service. Easy, efficient and reliable. Very respectable people that tell you the truth, busy or not. Would highly recommend to anyone in need of their services.

Called them on Friday and they came first thing Monday to repair a Leaky pipe at Steam Radiator connection. Paul the Owner and scheduler were always in good communication! As a home owner its great to deal with a tech that responds quickly and shows up when he says. Eldi the tech did a good job in just a few hours. Thanks! Will give them a call next time!

A small platoon of Ryan's army renovated the vent and drain for my kitchen, replacing old grody galvanized pipe that had nearly closed inside with all modern PVC. They also pulled out the big old clog-prone cast-iron trap, again PVC to the rescue. Let's just say the isht is flowing freely now!

The two men in this crew were unfailingly polite, listened to what I requested exactly as far as routing the pipe and patching the roof, did a very professional job, and even made truly serious attempts at cleaning up after themselves lol. The boss Kevin Ryan stopped by from time to time but left the work to the big dudes, clad uniformly in khaki work pants and dark shirts. They're a first class operation, down to the shiny truck stocked with everything you might imagine.

Should you hire a plumber who drives a beemer?  Well I was mostly trying to hire locally, and was exceptionally glad to see all the work done quickly, it's a little dicey when you can't flush!

Of course there was a big bill at the end.  At these hourly rates I just can't gjve 5 stars, sorry.

Village Thieves. After using them for decades new owner has turned this into a fleecing scam. Do your due diligence and get a second opinion...better yet save your time and money and don't even bother with these scam artists. Previous work of 40+ years was excellent...then a recent install of a new $50 expansion tank somehow magically ended up being $1,000.  Never again and good riddance.

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