Best Plumbing Services in New York

I own a 110 year-old house in Brooklyn.  I have lived here for 33 years.
Our clay sewer pipes are as old as the house and we were tired of late night sewer clog emergencies. So, after 33 years of procrastination, we decided to do the big-dig and have our main sewer line replaced.

In Brooklyn, I found two companies that specialize in Sewer Main replacement I selected Main Man Water Works because they had a higher yelp rating than the other company and my next door neighbor had good results when they used Main Man Water Works to replace their sewer main.  We called Scott, Main Man's master plumber, scheduled an estimate the same week, and started the work by the following week.  

The sewer main replacement took two days, from start to finish.  They were able to tunnel under our front steps and front porch so both survived the ordeal undamaged.  (Hip, hip hurray!!) The new sewer line was installed and working on the first day.  On the second day, the job was finished, including hooking up an active storm drain into the sewer line (somehow skipped on the first day), replacing the cement walkway, and replacing a small section of cement floor that had to be removed in the basement near the pipe traps.

For the main job, the installation of the sewer-main, they know their stuff inside-and-out, and that part was worry-free.  The second day was also ok, but we had to ask them correct a few of the finishing details.

For clarity, here are the finishing details we had ask them to correct.  We had to ask them to spend more time tamping (packing down) the filled soil.  Extra tamping takes more time & delays pouring the cement walkway, but reduces the risk of a sinking, sagging walkway in a few years. When pouring the cement, they initially left out the expansion joints and we had to ask them to add expansion joints (heavy felt strips) in the cement in order to reduce risk of future cracking.  Finally, when restoring the pit for the sewer trap, they were initially going to make the pit twice as large. At our request, they moved the wood backer-boards before pouring the cement and restored the pit to approximately the original size.

In summary, their work is very good, but be prepared to oversee and correct some of the finishing details near the end of the job.

I had a leak in the basement from a broken pipe. Responded quickly to request for a quote. Showed up and did a great job for a fair price. Highly recommend to anyone in need of plumbing service

I checked a couple different plumbers regarding an issue. I selected these folks, since they offered a free estimate. I called repeatedly trying to make an appointment, and got nobody--and nobody called me back even though I left several voicemails. I finally got in touch with them today, the day I'd been trying to schedule them, and they weren't available until Wednesday and had an extra $150 fee they hadn't told me about before.

The phone tree for these folks is labyrinthine and leads me to believe this is a decentralized, disorganized company that's just trying to milk money out of people. I imagine that's why some reviews of them are very positive, and others are not. I'd recommend you go with a more forthcoming company.

Eddie and his team are the best! Trustworthy, quick to respond and they get the job done!

We had to get our kitchen faucet replaced, due to a leak. We sent him a video, and he was able to diagnose the problem and get a technician out right away to help us get the problem fixed.

Patrick from his team came out and was nice, pleasant and a total pro, who explained to us what he was doing, since me and my fiancé would like to be able to fix a similar problem should it happen in the future. Great professional service. Will absolutely use again when needed.

They are also able to provide COI's where necessary.

Mike saved us from a potential disaster! We had a leaking water heater, and no prior experience with anything of this magnitude since we bought an older home. Not knowing who to call and being skeptical of someone taking advantage, we decided to call Mike at Austin Plumbing and Heating. He showed up ready to work right away. He was quick, efficient, professional, and fair. He educated us and wasted no time in getting our new water heater up and running. We highly recommend him. Don't hesitate and trust Mike!

Looking for a great plumber? Afraid of calling plumbers because they're too expensive and unreliable? Call James!
Called on a Wednesday afternoon, spoke with James. I wanted a new hot water heater put in.
They were free to install the VERY NEXT DAY!
Price was great, work was fast, installation took less than 2 hours.
They took the old heater and cleaned up, the job was done perfectly.
Don't worry, just call Platinum!

Very responsive. Did a great job. Prompt and clean. Reasonable pricing. Would definitely hire again

Super responsive and very helpful.  Could not be more positive on the experience.  Unfortunately, however, their technician was not trained on my particular type of boiler.  So they could not fix it.  But they bent over backwards trying to solve the problem and hardly charged me anything to diagnose the problem.

Honest plumber. Awesome guy, we've used him a few times. He put in our new garbage disposal, fixed leaks under the kitchen sink, fixed toilets, and the bathtub faucet. His prices are MORE THAN FAIR, esp. considering we previously had Fred Smith plumbers in here who charged us a fortune and did a shitty job.

We just always use Colin now for all plumbing stuff, and I gave my neighbor his number as well. Would definitely recommend.

The guy showed up without tools.. and after waisting 1.5 h of my time, he said that he didn't find any leak and wanted me to sign a waiver... the worst experience ever.. don't use them

He might be ok for basic projects but he was terrible for us.

First, the quality of the work was only so so at best. They were supposed to do things like sand and repaint the original shutters in our house and they did a pretty terrible job to the point where it may make more sense to just replace them.

Second, he spent a lot of time asking about a second, bigger job we had rather than focusing on doing good work on the first one. If he had spent more time on the first project, maybe we would have given him the second project.

Third, he lost the key to our back door and took away doorknobs we had bought. When we told him it was gone he said his workers never saw it and it wasn't him. Then we showed him photos that the key was there when they started and gone after they worked. Suddenly his workers remembered throwing it on the floor under a pile of bags and magically they found the doorknob, after arguing with us it couldn't be them.

Fourth, he never sent us back the contract that he was supposed to sign (or provide receipts) and then he decided he wanted more money so left on a Friday--taking all of his tools--when he was supposed to return on Monday. We didn't hear from him until Tuesday night when he started arguing with us about more money. He said he was working in New Jersey, but that's not our problem and he needs to at least tell us if he will not be coming back for several days.

If you want to end up on Yelp complaining about this guy or arguing with him in a public forum, feel free to try your luck. It wasn't worth my time.

Fast efficient and timely. They said they would arrive at 2:30 they arrived at 2:30 and completed the job pleasantly quickly and completely. It was not cheap but quality service usually isn't.

prompt, efficient, and lower rate than what I was paying with another
company who this time was not returning my calls, which turn out to
be good.

Appalling customer service even borderlining obnoxious for being busy I am just going to have to live with not having your business. Extremely disappointing from a customer service 20yr veteran perspective, a woman owned Construction Co in NY and them being recommended from a Successful GC friend....

Great company to work with! We had a sink and shower that had been clogged and hired Racso Plumbing and Heating for the job. They were very quick to reply to messages, offered a really affordable price, and the sink and shower were fixed very quickly! I would definitely recommend them and use them again!

Called at 7 am on Saturday and was at my house by 10am. Cleared the clogged drain in 30 minutes to stop the overflowing sink. Fair prices and great service. Would definitely use again.

They came back refunded partial of my money and situated the problem with my weirdly shaped bathroom.

These guys rock! Definitly a Supply house for professional plumbers, but if you heed somthing done, you might meet one us there.

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