Best Plumbing Services in New York

Due to the hurricane Ida my basement flooded and my water heater and gas furnace stopped working. I couldn't find any available plumber to help me until I found Wanda. She made sure I got a water heater immediately. The water heater came and her guy came right after. He took care of everything. He was professional and great. He replaced the water heater and fixed the gas furnace. I'm so thankful everything is working again. Wanda to the rescue! Will use this company  again. Highly recommend!

Needed plumbing work done and Mark (the owner and Master Plumber) was very responsive, efficient, and was on-site for all the work doing most of it himself with his son (also a plumber) assisting. Definitely a great company and person to deal with!

I had a problem with my toilet running.  I just had this fixed last August with a different plumber when I had a flood in my bathroom.  That guy had to come twice, because it wasn't fixed right the first time. So, this time I tried someone new.  Mario was very professional, reliable and didn't take advantage of a senior on a fixed income.  He fixed the problem!  I will definitely use his services again for any plumbing issues!

I have nothing but good things to say about O'Grady Plumbing NYC....I  have had a main drain backed up issue 3 times since I bought my house 1 1/2 years ago. I had used Empire but I felt they only solved the issue temporarily and they were very costly  to happen again after 6montha. So I decided to call Roto Rooter. Two young in experience Plumbers came to my home.They stayed 30mins used a 50ft snake once and told me there was nothing that can be done that O would need to contact the city to break the concrete to get at the drain with the blockage.

Looking through the internet for another Plumber I saw great reviews about O'Grady so decided to get another opinion. John called me and he was super sweet and tmasked all the right questions. He sent over Con. Con was so knowledgeable and went beyond any Plner that we have had work on the drain. He snaked twice, did the jet three times and did the camera to show me what was going with my the drain. If it was another Plumber they would have gave up after a hour. But Con worked on my drain for 4 hours and made the drain was good.  With all that said they also charged me half the cost of the work. Any other Company would have charged double or triple. I recommend O'Grady 1000%! They are good people who care!

Algozini is just the best!  Today Jason Algozini and Steve removed the damaged bathroom sink, then installed the new basin and faucet.  The basin sits on a pedestal.  They have to be the most honest and pleasant people I have spoken to in the plumbing business.  if in fact any commercial service.  Their work was clean and they were efficient.  They are a neighborhood family business, a rarity in this day and age. I am grateful to the first person who posted Algozini.  You can absolutely trust this referral on Yelp.  Thank you Yelp.

Had my viessmann hydronic boiler repaired . Stratos was not only knowledgeable but courteous and respectful throughout the process. Had me up and running quickly. His professional attitude and attention to detail was second to none.
Highly recommended!!

They were open at 9:00 pm on a Saturday night. They were here quickly and were efficient in doing the job. They were good people and upfront and clear about the process. They helped me fix a serious issue that would have rendered my bathroom useless. They were good, helpful and out in less than 15 minutes. Would recommend to anyone who needs something quick and efficient.

I was very pleased with our service they came in and fixed our sink quickly and efficiently. I really appreciate them. They very nice, courteous and professional.

Branden is the best! Always helpful and patient even when he is super busy, which he always is. Great place. Enjoy doing business with them.

I am so happy and relieved that we found Safe Haven. My wife and I desperately needed a new water heater, but our options were limited due to the size of the closet the water heater was in, as well as the size of the rest of the house. On top of that, our water heater was a 16 inch heater which is no longer manufactured. We are first time homeowners, so this process seemed like it was going to be a real headache. However, thanks to Tom, Lori, Lorenzo, and Joe (all of which are lovely people and very responsive) we figured out our solution and were set up very quickly! All work was done in a timely manner. They were so quick and responsive and explained every single step of the process so I wasn't left with any questions. when the job was finished not only were we happy with the result, but I had a better understanding of how everything worked and I feel so much better about the whole situation. Thank you to everyone that helped us!! We will definitely call again for our next project!

Julian did a great job and make everything tidy after the kitchen drain work. He is motivated by the goal of helping people. I am impressed and he did help me a lot in solving my kitchen crisis today.

How I get to pick this vendor for the job:
I have sent a few requests online and you are the first one replying to my messages without the need to have a phone consultation scheduled and you are able to come in and fix the issue on the same day.

Conclusion:
I am very happy with the work and will def reach out to your company again for other work down the road. Thank you so much!

Issue: Toilet leaking water from the base (floor), blocked, and bad odors coming from it.
First Appointment-1st technician: He did not solve the issue. The technician removed the toilet and installed it again. The toilet still leaking and blocked. In addition, the technician left the toilet loose not installing it appropriately.
Second Appointment-2nd technician: I called the next day. The second technician removed the toilet, re-installed it but toilet still blocked and bad odors coming from it. Leak solved... at least one less issue...
Third Appointment-3rd technician: I called a couple of days after the previous technician did his job as toilet was blocked and smelly. Please note no one has been able to use this toilet at all. Technicians were not able to fix all the issues at once. The third one was so rude that when he removed the tank cover it felt on the toilet breaking the cover and the actual toilet. I had to order a new toilet and re-schedule the technician for a week after to install the new toilet.
Fourth Appointment-3rd technician: The technician showed up with a man that is not a Roto-Rooter employee. That man was standing next to the technician doing nothing in my private home without any authorization. This is completely unacceptable! I am hiring the services of Roto-Rooter and they are liable of their employees and any non-authorized person the technician brings to a job. Finally new toilet was installed! Once installed the toilet was doing a strange not usual bubbling sound when flushed. I brought it to his attention and he assured me it will eventually stop doing that noise. The toilet seemed that it was not flushing properly... not entirely blocked but water did not go down easily. Keep in mind this toilet is a guest toilet. Family members rarely use it.
I went on vacations and when I came back I found out the toilet blocked again and strong bad odor coming from it specially when flushed. I called the company a Saturday and scheduled the same 3rd technician that did the last job to come on Monday from 8 am to 12 pm because he knew what he did and I did not wanted a new technician to start guessing on what could be the issue.
Monday: Supposed to received the technician from 8 am to 12 pm. At 11:40 am I received a call from them letting me know the technician (anyone and not the one I requested) will not be able to go and that they will be calling me back in a few minutes. My husband called them twice and they could not tell when the technician will show up. At 5:45 pm I noticed I had a missed call from them. I called them back and spoke to Amber.
Conversation with Amber: I explained to Amber all the above. I requested her to make an appointment after 6:00 pm any weekday with that particular technician; the 3rd one. Or the following Saturday/Sunday at any time. Amber responded that she was not able to schedule an appointment with that technician because she did not have the schedule. I asked her to please note in the system that I was requesting that particular technician on the dates/times previously mentioned and once the schedule were up to send me a confirmation. Nothing complicated, right? At the end I am still with the same issue and I need Roto-Rooter to solve it. She told me I needed to call again in a few days as she is not able to make any notes in the system. Her response was unacceptable because they have not adequately complied with the service... not solving the issue, missing an appointment, and not scheduling the technician I requested. I explained her that the least I expect was that they make up for all the mistakes by simply solving internally to schedule the technician and that I did not have to call them again. Amber got upset and with very poor manners and extremely rude told me she cannot do anything and hooked up the phone to me. It is evident that Roto-Rooter not only do not have competent technicians they also do not have competent customer service representatives.
I immediately called back and requested to talk to a manager. His name David. I complained about Amber's behavior and the poor services I have received from them. No apologies from his part. He seemed like nothing was important. He said he could not schedule the technician because the local branch has not put in the system the schedule. So to me at this point the whole situation is completely silly. They are a company and they have a unsatisfied client because of their evident poor service and not because I am playing difficult. But I have been extremely tolerant and patient with them. Basically, David could not take care of the situation. I had to directly request him to please contact the branch and make all the scheduling for me. After repeating to him for several times he finally agreed to send an email to the branch and get back to me in 10 minutes... I have been waiting for 3 days and not a single response from them. The whole situation is a joke.

Great job replacing an old malfunctioning 'floodgate' that failed me the night of Hurricane Ida.  Excellent professional service and reasonably priced.

It's 10:48 a.m. and I am still waiting for someone to show up for my 8:30 a.m. appt.  No one answers at the office.  No one returns my voicemail messages.  No answering service.  This is the second time I scheduled this appt. after they cancelled on me last week.  Well, at least they called to cancel before.  Now I guess they are just outright ignoring me and disrespecting my time.  Never calling them again.

DISAPPOINTMENT. DO NOT CALL THEM.  We have a 40 unit building.  Contracted them to install a new boiler.  Nothing but a nightmare since.  As we speak carbon monoxide alarms are going off because of their faulty installation.  No Hot water over and over again.  No heat over and over again.  Had another plumbing and heating company come in and we are now being told to seek counsel.  I have also reached out to this company when the installation was first taking place to work on some buildings in the Bronx.   The repairs done were not repairs but band-aids.  Had a real company come in and show the faulty work that was done.  Two separate locations - same end result.  Difference.  One cost over a 100k.  Complete lost and totally frustrated.  Poor representation of a local business.  Shame on you Watson.   Never again.  Please don't make the same mistake.

The customer service is horrible.  Incredibly overpriced ($275 to snake a toilet bowl) for a service that did not fix the problem.  The plumber claimed to have snaked 10 feet and later admitted it was at least 2 feet less than that.  Toilet broke again 2 days later.  Plumber was supposed to come back on a Friday, but had a family emergency.  Didn't bother calling to let me know that he would not be showing up.  Showed up the next morning 45 minutes late.  Blamed me for flushing things down the toilet despite the fact that I purchased the toilet paper he recommended and have flushed minimal amounts.  Wanted to charge another $175 to rebuild the toilet ($20 for parts).  Incredibly unprofessional and refused to spend more than 30 seconds looking at the toilet and diagnosing the actual problem.  Will NEVER call this place again.

This company is working by my apartment building and as they were loading pipes on to there cart they left it unattended and it dented my vehicle.There supervisor was standing there with them they just walked away and pretended like it didn't happen luckily for me another company was working there and told me what happened and now they don't take my calls and refuse to pay for the damages they did to my vehicle.

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