Best Plumbing Services in Chicago, IL

I had a laundry room drain that backed up just before Christmas.  Alexandra responded within 10 mins to my online request.  She gave me a two hour window when to expect them, and they did make the window! The company came out free of charge, looked at the problem, gave me a very reasonalbe quote and did the work. They  used a camera to check the line and showed me the real problem, tree roots in the main drain. They gave me a very reasonable rate to do the extra work. The notes are laptop computerized and so was the billing.  I have used a lot of plumbering companies in the past and this one will now be my go to. The workers, were knowlegeable, polite, efficient, and cleaned up nicely after they left. You cannot ask for more. I am telling my neighbors, they are that great. Thank you Jeff & Hernan for an excellent job.   I know you are not going to believe my story, but it is true! Try 'em, thank me later.  They are a new 3 yr franchise and have their act together.

Down hands the best company I have ever worked with, very punctual, best prices, Shannon cook came on a weekend fixed our problem, and even showed us what to do to save us money, I will never call another company and will refer to all my friends.

Paul was quick to respond to my service call. Once he arrived, he thoroughly explained to me and showed me the problem and offered a few different choices to resolve it. There was never any pressure on what avenue to take.
Pricing on all options was very reasonable and the repairs were done quickly and properly.

Courteous - efficient - thorough - reasonable - They are now in the book as the go-to plumbers for this house!

Pete and Noah were called in for an emergency water backup situation. They showed up on time and were very friendly and professional. They walked me through what was going on and what they were doing because they needed to use a sewer camera. Let me tell you, I have fond respect for someone like Pete who's been doing this for a while, had the professional courtesy to educate his clients and inform them every step of the way. Listing out all the options and being totally candid about all that is being done. Would recommend them to anyone having any sort of water/plumbing situation.

Dominick specializes in sump pumps, backup systems and ejector pumps. He is a professional who will get the job done. Do not hesitate to contact him for your sump pump needs!!

Pete was wonderful! Called him about a dishwasher installation before the holidays and he talked me through how to do it myself and what part I needed. He spent at least 30 minutes on the phone with me, responded to my texts with questions and followed up offering to stop by in the evening in case I needed help. He could not have been more helpful or generous with his time and knowledge. Dishwasher was up and running within 2 hours!

I will be using Burr Oak Plumbing exclusively from now on because of Pete!

I called to schedule a service.  When I told him what was involved, he never called back.  I was not important enough to service.

Edward was here to fix our sump
Pump.  He was very informative explained what he needed to do.  Price was very reasonable.  Will recommend them to friends.

So incredibly disappointed with this company. Like all the other low-star reviews that mention AHS (American Home Shield), we too were about to be led down the drama path, but we got out before it was too late.

Last week our old sink in the basement decided to stop draining properly. Our washing machine drains into this particular sink, so we did our best to unclog it. We've fixed it in the past on our own, but this time around we couldn't seem to get it to route out, and so it was time to make the call to AHS. Since we called on a Friday, we were told that no one was available to come out until Monday. Ugh, but oh well.  

Today Sergi arrived promptly, when we were told he would, and he came into our house for less than five minutes, took a few photos of our sink and disappeared to his van for 20+ minutes. My husband had to go out to the van to find out what was going on. Sergi said he couldn't work on our clog until he replaced the pipes with PVC, because they were not up to code. He put in a call to get approval from AHS to upgrade our 3' pipe with PVC. Mind you, we just had a full home inspection last year, and there were no code violations with regard to our pipes. He said it was approved and that he would be back the next day to fix it. Something didn't feel right, so we called back to Drain & Plumbing Services to find out what the heck was going on. Anna said she had to to still turn in the inspection report to AHS, and that she had 24 to do so, but that it most likely wouldn't be approved for the amount they give her in order to replace the pipe. At that point, it felt like she could honestly care less whether she had our business or not. As a result, we were just done and wanted to move on to find someone to stick the proper tool in there and undo the clog.

*WHAT DID THIS HAVE TO DO WITH UNCLOGGING OUR PIPE?

About five minutes after talking with Anna, we received a text from AHS saying the job was marked complete, and they wondered how our experience was. HUH? Things were getting weird at that point. We knew it was time to just get out from under all of this drama and called AHS. They got Anna on the phone and she said they had 24 hours to provide a report, but that she would have something to AHS by 3pm. Not sure exactly what the report was that everyone was waiting on at this point.

*AGAIN, WHAT DID THIS HAVE TO DO WITH UNCLOGGING OUR PIPE?

By 3pm we called back AHS. They got on the phone with Anna, because they still had not received the report. So much drama!!

Needless to say, AHS refunded our money, and we will no longer be needing services from Drain & Plumbing. We're going to deal with this on our own at this point. Good riddance!

Mark & his crew were life savers when our water heater went kaput at the start of the cold season!  A friend of a friend recommended him when I was looking for a plumber to install an already purchased water heater (was just waiting for the old one to stop working and when it did, we were not prepared to install the new one). After calling several plumbers in the area, most of whom were obviously put off that I would not also be purchasing the water heater from them and claimed that the project would take too long to fit into their schedule, Mark was more than willing to come by and complete the 2 hour install.  I was very happy with his rate and perhaps more importantly, the workmanship.  It's such a relief to finally find that go-to person in town for plumbing!

Justin came out for a major leak. We had no idea where it was coming from.. He did some incredible detective work and solved the problem.. I am not sure how he did it but I was impressed. He was a gentleman and explained the solution in terms that were easy to understand.. WE will use this company again, I hope they are all like Justin.  2/4/2019

We had a small job and no other plumber wanted to touch it. One other plumber gave us a ridiculous price of $800. The Sewer Guy charged us $100, $50 for the part. Greg came out and did an excellent job! I will definitely use them again.

They were great! I had a gas leak and needed a plumber to fix right away to turn my gas back on. They even gave me an estimate and fixed my pipes in 1 morning. The work was great quality as well.

Excellent service. Very responsive, on time and professional! Wore masks and shoe covers. Mike and his colleague installed a new sink, faucet and garbage disposal for me. Perfect installation work! Highly recommend them to anyone looking for plumbing work!!!

We live in an older home built in the forties. There are few people familiar with some of the older homes in Hinsdale and the piping. We reached out to Soltwich and they were responsive, affordable and helpful. We definitely recommend their services.

I had Four Seasons Heating & Air Conditioning install the whole system for my 3 stories town house in Chicago. My experience has been very bumpy with their service, and very frustrating at best.

-They overcharged me (I have proof).
-They installed other/cheaper hardware than the one they charged me for (I have proof and pictures).
-They did not finish installation in time.
-They did a sloppy job, I had to call them twice after installation for faulty wiring and leaky humidifier.
-and lately they are even refusing to honor the contract and install the humidifier that we agreed on.

This what they quoted me(and what i payed):
The Quote:

-Furnace (LENOX 90K BTU - 2 Satge - variable speed fan)  : $5,275.0
-AC (Both Internal/Coil and External units) 13 SEER 13ACX-036: $5,175.0
-Humidifier : LENOX HCWB3-17 $595.0
-Hot Water Tank (50 Gallon RHEEM : $1,255.0
-Thermostat :(iComfort) $395.0
------Total $12,300.00

(their sales agent showed me several rebates that they totally ignored after the transaction)

Update 4/2/2015
I called them a few weeks back, they sent a technician who admitted in writing that the humidifier they installed was not a good fit and was actually causing problems that could damage the new furnace by leaking water right inside it.
He said that he just have to report back to them and that they will call me with a plan of action, several weeks later, after i was sure they are not calling, I decided to initiate the call,
now their customer service uses a different tone with me,
the latest representative I talked to hang up the phone on me and all she has to say is that the technician was on vacation and that there is nothing they can do.
even after I explained to her that I am actually only asking for something I already paid for...
At this point legal action is my only resort.

I will post pictures and copies of the documents later.

Found Ed the Plumber in our church's bulletin. A service call to our building was $125. We had three issues in our unit that needed to be addressed, each issue that we were quoted at $500 per each, or $1,500. This quote was going to cost me more than double the amount I donate to my church every year. I ended up paying the $125, and then had another plumber come in and complete the job for only $200 all together.

If you want to pay high prices, then go to Ed the Plumber. Otherwise I'd just move on.

Where to even begin.....

We hired Tim Shey, the owner, to do some plumbing work. Initially he came off as being a normal tradesmen... His bedside manor was a little abrasive but not so bad that I didn't think to not use him.

Well, I wish I would have cut ties the moment I picked up on that abrasiveness b/c my experience with him turned out to be an absolute nightmare. My experience with him was absolutely abusive and for no reason. For a long time i asked myself what I did to deserve him being so rude and disrespectful and then I finally realized that I did nothing at all to deserve the treatment bestowed upon us.

On top of the abuse, here I am, months later and i've had issue after issue with the plumbing. Very basic things were missed. Most recently, we had to hire a plumber to come out to fix one of the toilets he installed. Lord knows how long it's been leaking but I happed to notice one day that water was leaking out the back every time the toilet was flushed. It turns out that he didn't install it correctly as the top wasn't tighten to the base. The damage this has caused ....... I wonder if he did it purposely? I really do.... We also have had issues with every faucet he installed. Every single one had to be reinstalled. Additionally, one of the shower heads was leaking . That was another plumber visit. I keep going on and on with the issues but I'm sure you get the point.

This was not my personal experience but I spoke to another person who hired him who needed an additional week to pay him for his services and instead of waiting, he went to her home, pushed himself through her door and ripped out all of her plumbing so that she couldn't access any water! Who does that!

Please note that this was my personal experience with Tim. I'll never understand why I didn't just ask him to leave my condo the minute he was disrespectful.

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