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Four Seasons Heating and Air Conditioning

Four Seasons Heating and Air Conditioning

Plumbing Service
5701 W 73rd St Chicago, IL 60638
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Description

Established in 1971.


Four Seasons Heating and Air Conditioning has served the Chicagoland area since 1971. A lot has changed in the industry since we did our first job, but our commitment to providing the best products and exceptional customer service has remained the same--and it will as long as we're in business. During our nearly 50 years of service to the community, we have earned many awards and accolades. We're proud of those achievements, but the praise that we love most comes directly from our satisfied customers. When you need HVAC services, choose Four Seasons Heating and Air Conditioning--Chicagoland's most trusted HVAC service contractor.

SERVICES

Emergency Services, Electric Furnace Repair, Electric Furnace Installation, Gas Furnace Repair, Gas Furnace Installation, ,

Reviews

Mike K.
Mike K.
01/11/2023 12:00:00 SA
We used them for air, heat, plumbing, and electricity this past year after moving into new house, we spent well over $20,000 this year alone.  We generally had good luck with good workers and value, but the last service changed all that.

We needed a new furnace and some vent work moved.  We got a quote for like $8,000 or so, and we accepted.  The two technicians they sent were awful.  Despite one spending half the time on his phone and the two talking about how they like doing heavy drinking on weekends in front of my teenage daughter, that wasn't the worst.

The one insisted it was company policy to be paid upfront. Despite knowing this isn't true, we paid upfront, anyway, as we generally had good luck with them.  The estimate called for new furnace installation and duct work with filter rackinstall, saying it should take 6-8 hours.  They finished in about 2 hours.  When I checked, they only installed furnace, not the duct or furnace rack install, telling me that the furnace doesn't need a filter.  I said I paid for the work, but they just left.  When they left they left our front gate wide open, front storm door propped open, and small screws scattered about our new hardwood floor.  We informed Four Seasons, and it took weeks for them to correct the problem.  They sent one gentleman who was appalled by the actions of the previous installers, saying this furnace absolutely needs a filter, and the previous guys didn't sync up the air conditioner blower with new furnace.

I'm happy Four Seasons stood by their work, but not question if we'll ever call them again if these first installers are commonplace amongst their employees.  I'm sure it's not the case, but this debacle has us reconsidering our home repair needs.
Geraldine M.
Geraldine M.
4/17/2023
Received an in-home estimate to install an hot water heater and the ad online stated estimates were free but was charged $87!  The estimate was $2900 which was outrages!  The hot water heaters at Lowes was only $400.  Had the whole job done for $700.  Have always used this company in the past but will never again!

G Mercer
Dana H.
Dana H.
2/20/2023
I should have read the Yelp reviews, but I had positive experiences with four seasons in past work - but will not in the future and cannot recommend them. We had a technician come to our home to do an inspection, he alerted us that the unit was unsafe and would need to be replaced immediately. I was quoted an initial price and when I asked for additional details was told it was the most cost effective option.  

Technicians arrived at our home to install the unit at around 3 pm. They stated they felt they would be done by around 11. They did not leave our home until 5 am. I asked about stopping the work and resuming in the morning and was told they couldn't leave our home this way.  I have an infant and live in a condo building and the temps were not low enough to justify extended the work that long. The technicians were unsuccessful in wiring the thermostat and so another technician came the following morning, finished in 15 min and said the other technicians had wired it incorrectly.

Today another technician came out to do a quality check and confirmed the unit was not functioning properly because my thermostat was incompatible with the furnace. This we never explained by the technicians. He offered that they would cover half the cost of different smart thermostat or provide a regular thermostat for free. He could not confirm that the new smart thermostat would work.

Lastly, as others have noted their pricing is very predatory. A neighbor had called to get a quote on a new furnace and just by asking what discounts can you give me they knocked 2k off her quote. When I contacted customer service to understand why I was not offered similar discounts I was told that their model was smaller ... which didn't explain why I wouldn't have been offered the same deal within a week of them receiving their quote.

I have claims open with their customer service and everyone has been very nice and professional- but seems there are some pretty large differences and gaps in service depending on who you talk to. Also completely wild that the technicians stayed at my home from 3 pm until 5 am .

Craftsmanship was fine- but I do see several drill holes where they didn't lock in place with a bolt.

Edited to add based on comment below: Hello, you are correct that your customer service team did provide an offer of some $ off the bill. I wouldn't say that this is a resolution that works best for me- it's just that I would no longer like to engage and debate longer over a few hundred dollars.
Amanda K.
Amanda K.
5/14/2023
I had a great experience with this company and all the amazing reviews are true. From the first call to schedule an appointment to the install of my new furnace and air conditioner; everyone I interacted with was so friendly, helpful, and professional. They made an experience I never had to do before painless and simple. I'm beyond impressed with this company and couldn't recommend them enough!
Kristina P.
Kristina P.
5/15/2023
great company! great work! fast service. attention to detail. they arrived on time, were respectful of our home and living space. Spoke with us and listened to concerns and budgets. worked with us 100% to fix our problem! Helped us with financing for a new AC unit of our choosing! I neve felt pressured or scammed! great work! we will continue to use this company for all HVAC needs!
Kranti K.
Kranti K.
05/02/2023 12:00:00 SA
It is a scam especially the tune up, they use it as excuse to break your system and sell you. Our system was working fine and there was absolutely no issues or sounds, we called for AC tune up and now our blower makes loud scratching noise and no heat in our house. Now they want to sell you a new blower and new system and sales manager is very rude, take it or leave it since they know we don't have a choice.

Don't fall to their tune trap !!!
Lolita S.
Lolita S.
2/28/2023
A technician attempted to replace a ignitor he drilled 5 holes into my furnace to bold down a too big ignitor. 3 weeks later it went out again. A technician from Four Season told me the to long ignitor would definitely cause some damage. The ignitor that was for into the furnace was almost 9 inches long. The correct ignitor was 2 1/2 inches long. Four Seasons is not accepting any accountability for the internal or external damage caused to my unit. Joseph from the Bedford office is very rude, sarcastic, nasty, unapologetic and unprofessional. I have used this company at least 5 other times in the past and have never experienced anything like this! Please BEWARE!
Mary Ann S.
Mary Ann S.
4/25/2023
On 4/10/23 Mr. M from Four Seasons wrote an answer to me......  I must really be in another world as the second tech they sent to my house was invisible....never came to my house.......  Also, he stated that they conacted me........ NO!!!!!!  never heard from them again.  Still waiting for an answer and some help in getting rid of this mold!!!!

I'm sure if it was Mr. M's house  he would have had a crew there in the middle of the night if he had to........
Dana P.
Dana P.
04/08/2023 12:00:00 SA
I hope their service is better than their responsiveness. I sent in a Contact Form about getting a heat pump installed & stated that I needed to be emailed, as I'm available only at night.

Instead, they badgered me with phone calls at all hours of the DAY. I phoned their 24/7 number & explained. Now I get calls about maintenance on my HVAC (I'm not a customer). Not a single email.

Instead of all the $$$ they spend on TV advertising, you'd think they'd get better customer service & have more ways to directly contact than just a phone #.
Rachel G.
Rachel G.
3/13/2023
I hired them based on word of mouth. I SHOULD HAVE LOOKED UP THE REVIEWS! $13000 for 2 central air units and a furnace for my apartment building. It all started with the  estimator puting in the wrong items which led to the first of MANY delays
Curt B.
Curt B.
07/08/2022 12:00:00 SA
Here is an update - We had been in contact with Four Seasons Heating and Air Customer Service throughout this process. The customer service rep said that they are going to put in a larger furnace and install some more dampers to control the airflow directly from the furnace.  I thought wow that's really cool of them but here is what happened. The reason they installed a new furnace was that when they looked back at our order they had sold us a smaller furnace than the one we had before. Second, they want us to pay $850 to install the dampers. So really they did nothing. They couldn't even swing putting in the dampers at no charge.

The air conditioner is the same as it was before we spent 20K with Four Seasons - They wanted to get another $850 out of me to install dampers that no one there could tell me if that would solve the airflow issue.

So we are actually at the same place we were when I wrote my first review.

So David M. we contacted customer service and they have not done a thing except for putting in a furnace that was equal to the furnace you replaced.

I have not heard from Four Season Customer Service for 3 weeks now.
Geno V.
Geno V.
6/28/2022
In June 2021, we purchased a new AC with full installation. It worked through the 2021 summer season.  With our warranty, we had the pre-season preventative maintenance cleaning and inspection in April 2022.  The technicians reported that everything looked excellent and that we would not have any breakdowns as promised in the warranty.  May 2022 we started up our AC unit for the summer season and immediately we knew there was something wrong.  The circuit breaker made an alarming buzzing noise followed by a loud pop from the outside main AC unit.  We now had zero power to our brand new AC.  I learned the hard way but the outside silver box attached to the outside of the house (next to the AC unit) was LIVE and shocked me when I touched it. Yes- it physically SHOCKED me.

A technician came out to evaluate our now NOT working AC and said that the last tech most likely the pre-season check likely crossed the wires and blew out what to me looked like a large battery.  Upon further inspection, he found that the coolant wires had blown out as they too were installed (at the initial install) absolutely improperly.  The leaking coolant vapors obviously was the sweet smell that we had noticed.  

This is NOT what we would expect from a nearly $4000 brand new unit.  After a part was ordered and installation took until midnight  my NEW unit was very much patched and piecemailed back together.  Not at all looking like a crisp and clean installation as one would to expect from a new unit.

Fast forward to yesterday, only 1 month since the last tech came to our home.  Now the fan doesn't kick air out.  Interesting how we have had not one, not two, but FIVE techs have come to our home and each has stated that everything looks perfect and nothing will break down.

We have now a brand new unit that doesn't work AT ALL and we are expecting to have 100 degree days next week.  This needs immediate attention. Last but not least. We are getting the run around from Four Seasons. We overheard the executive on the phone tell the tech if we paid $6100 it could be installed tomorrow, 6/11 if we negotiated and paid less it would be 6/24. That is not cool. The tech even verified what she said. Not cool!! We are about to go with another company. Do not buy from salesman GARY CEREK either! He was our only point person to corporate and stopped taking our calls and refused to help in this situation even though we referred two customers to him.
Fran P.
Fran P.
03/05/2023 12:00:00 SA
I'd give it zero stars if I could. We called Four Seasons for a cleaning (yearly service) for our furnace. We were told a number of things were wrong with the unit with the tech using scare tactics saying it could catch fire. We were quoted several options with the highest being $22,000 for a new unit. I got a second opinion (which anyone should do before shelling out that much money) and there is nothing wrong with my furnace. In the meantime, we were inundated with phone calls pressuring us to commit to replacing the unit. This company's behavior is dishonest and predatory. Don't use this company!
Cindy H.
Cindy H.
05/05/2023 12:00:00 SA
We got a new Lennox HVAC system with April air and an Ecobee thermostat. They were professional and reasonably priced. Everything was left very clean and everyone was  prompt. Would highly recommend!
Margie L.
Margie L.
4/21/2023
So any indication of their quote process is how they do business just don't.  I had an appointment for today 8-10am that was scheduled for the last week.  Last night at 5pm they called and wanted to move to 10am to Noon.  I said I could make that work.  At 12:10pm I called to find out where they were.  Woman says NO WAY. ...GET OUT and I said the same thing back to her and said you should know this hey haven't been out,. She put me on hold for 10 minutes and never came back.  Hung up thinking someone would call me back, right?  I had to call again and the woman named Britney said she would call the estimator and call me back.  Even more confusing when she asked you we having your ducts cleaned too?  And my answer a big no.  All I wanted was two separate quotes...air conditioner and air conditioner+ new furnace.  So didn't get called back again and know one showed.  Three  hours of my time wasted.
Roberta T.
Roberta T.
4/25/2023
Four Seasons Made The Most Joyful Outcome Of My Day Most Recently, For Me; Regarding My Annual A/C Tune-Up. Their Updated Special Care, Was A Welcome Breath Of Cool fresh Air. Oh What A Cool Breeze, And Just In The Knick Of Time Before The Dog Days Of Summer Merges In. Thanks To Service Technician Mike P. The Positive Game Changer, Mike P. Brighten My A/C Tune-Up Day. Mike P. Was Very Prompt, Observant, Organize, Thorough,  Knowledgeable, With Unmeasurable Expertise & Experience. With The Willingness To Walk Me Thru His Plan Of Treatment, His Applicable Work Performances, Services & Maintenance That was Required & Rendered. Thanks, Four Seasons & Service Tech Mike P. For  Making My A/C Tune-Up Day Joyful & Positive.
Dolores Z.
Dolores Z.
6/16/2022
I contacted Four Seasons vie their web site to schedule AC tuneup and inspection on Sunday. Shortly after I did, their rep called me and set up an appointment for Tuesday afternoon between 1 and 6.
The service tech called me at about 2:30 and said he'd be over in about 1/2 hour. He was! Pleasant, polite, and courteous though the temp outside was 100 degrees (a new Midway record) ! He cleaned the unit and checked pressures and voltages, explaining what the recommended ranges and their significance were. He checked the filter and duct status. Service charges were tallied and appropriate coupons applied.
All told, Four Seasons met or exceeded my expectations! I will not hesitate to call them again!
Jazzmin B.
Jazzmin B.
05/11/2022 12:00:00 SA
Home Depot had a special to have your HVAC unit service for $59. The vendor for this service was Four Seasons. The initial booking was easy and professional. However, before I let anyone from any company come into my home, I read the reviews, and I did not see a positive reputation from the Yelp reviews, so I was worried. I haven't had any issues with my HVAC, and I didn't want them to ruin anything. I even told my brother that I was using the company, and he heard people didn't like Four Seasons. I almost canceled the appointment, but I decided to let them complete the service.

I had a very positive experience. The technician came during the allotted service window. They were very professional, and they told me that I had an excellent quality HVAC system. My HVAC is running perfectly. This week was scorching in Chicago, and my unit works perfectly. I would recommend trying them. They serviced my neighbor's unit, and she also had a positive experience.

The only annoying thing is they called me three times after the service. One email and call will do.
carrie d.
carrie d.
1/28/2023
The sluggish, noisy furnace update: it still delays to start on the daily and clatters at the end of the cycle like there are mini pots and pans in the duct work.  Multiple people contacted me from Four Seasons not liking my last update.  Still waiting for the contract someone was emailing to me Monday to come fix my furnace.  Got another long phone call coaxing me to remove or edit my review which ended with assurance someone else who can help would be calling me back.  That didn't happen either.  I was envious of my neighbor when I saw an ABC hvac truck at their house.  

Update.... Another technician came out today and DID hear the furnace start delay and heard the vibrating noise it makes as it finishes the heat cycle.  The start delay was explained as a Nest thermostat problem (which I've had as long as my furnace...)  My option is to pay almost $600 for new wiring or buy a new thermostat. The vibrating noise at the end of the heat cycle is the vent metal contracting as it cools (same metal venting that has been present since the furnace was installed 5 years ago.)  No solution for this was proposed.
Rich K.
Rich K.
4/13/2023
Call Four Seasons because I thought this was a good company. Was quoted $1600 for a repair and they suggested having a new furnace installed for over 7000. What I was told was wrong with the furnace was not the problem. I have no HVAC experience but looked at the furnace and noticed the ignitor was cracked. Replaced that for less than $100 furnace works great. DO NOT USE THIS COMPANY THEY WILL RIP YOU OFF
KR R.
KR R.
4/20/2023
Even though you schedule an appt, if you don't pickup the phone call on the first ring they will cancel.  Ridiculous.
David L.
David L.
1/16/2023
Four Seasons quoted me $10,800 to $12,500 to have a furnace and humidifier installed.  I told them no and then they quoted $7,420 for the job.

I felt this was far too high of a price, so I called Weather Control Heating & Cooling and they installed the furnace and humidifier for $4300.

Get estimates from several HVAC companies before accepting a bid.  Four Seasons is a rip off.  It appears they are charging well over $1000/hour for labor.
Sandip P.
Sandip P.
02/02/2023 12:00:00 SA
They were very punctual.  Kept us informed of when they would be coming and last update 30 minutes before.  

Took time to do great job and explained how to address our issue.  The technician was very knowledgeable and cleaned the filter for humidifier.
Kayla N.
Kayla N.
04/01/2023 12:00:00 SA
Four Seasons was great! I will definitely use them again in the future, and highly recommend them. Everyone was kind and professional, and they made financing a breeze.
Hannah S.
Hannah S.
1/14/2023
They are nice and easy to schedule with- but they are salespeople. They came out and observed our water heater needed a repair and part, but acted like it was a discontinued part they would have to sit down and make calls all over town on to find it- then they quote the repair at $1,300 (should be $400 for part and labor in a fair world)  OR offer a full unit replacement for $3,000. They use the psychology to sell you on the expensive replacement. It almost worked....

We called my father in law and he found the part in about 10 minutes by making a call to a local shop in town. Fixed within an hour. Saved thousands.
jack s.
jack s.
4/13/2023
What a waste of time.
I called Four Seasons to have a tech come out and look at some items in my condo, including servicing my A/C units and getting a quote for a new hot water heater. I made it very clear to the reps on the phone what services I need and what type of units I have.
They sent out 2 different techs (one plumbing, and one HVAC tech), and after a quick walk-through, each one told me that their company did not provide the services I was looking for. They would not work on a replacement water heater in a high-rise building (I still don't understand why), and they do not service individual, thru-wall A/C units. Again, I made it very clear to the reps on the phone what services I needed, what type of equipment I owned, and the type of building I lived in ... but that was ignored and resulted in a big waste of everyone's time.
Now, if I were writing a review about the techs themselves, it would easily be a 5-star review. Both techs were very professional, polite, and respectful. They are obviously bound by the company's policy, and there is nothing wrong with that - a company has every right to set its own policy. But Four Season needs to be upfront about what they will and will not do before wasting a customer's time.
I suggest sticking to local, independent service companies.
Melissa J.
Melissa J.
1/21/2023
Replaced a rooftop HVAC r22 with a crane and they did an excellent job with it! Every tech was knowledgable and professional. I feel like I got a good deal too
Matt F.
Matt F.
06/11/2022 12:00:00 SA
This has been a TERRIBLE experience, and I'm kicking myself for not reading these reviews first.

We got a new system installed at a condo, or are in the process of. It's been 2 days of technicians arriving 4-5 hours late and working until midnight, running loud machines, drills, and banging in a condo unit. I've been told they'll arrive at 8am-11am, but haven't had a team arrive before 3:30pm. I'll be surprised if I don't get a complaint from my HOA.

The company took my money easily enough, but when I called to complain about the lateness I was hung up on and had to leave a message (which was never returned).

The techs seem to be doing their best, but it looks like a 3rd install day will be needed---and all for a basic Lennox unit they're charging over $10k for.

I should have searched for a better deal rather than going through Costco.

VERY DISAPPOINTED.
Mary T.
Mary T.
01/09/2023 12:00:00 SA
I recently posted a review for Four Seasons Heating and Air Conditioning. Under Mary T (the loop) .  I am unable to remove my 1 star review so I am writing a another review upping them from a 1 to a 4.  After getting off on the wrong foot , they did go above and beyond to rectify my complaints.
They will stand by there words.
Patrick C.
Patrick C.
04/03/2023 12:00:00 SA
Four Seasons is back!  I've had some issues with this company in the past but my recent experiences have changed all that. They have in the last couple of years presented me with affordable, high quality and professional customer service and work product.
Dan C.
Dan C.
1/26/2023
I have been using them for years. their techs are all very knowledgeable.
I had my humidifier serviced and the did a great job.
Alexandria C.
Alexandria C.
12/08/2022 12:00:00 SA
Dear David Musial, CEO of Four Seasons -  

Although we've never met, I feel like I know you from having listened to your voice over and over again on the hold music for the last 8 days now. In your message you talk about how your customers will have peace of mind working with you...I can't tell you how far from the truth that actually is, but let me try.

I am the owner of a duplex in the Ukrainian Village of Chicago and 8 days ago I paid your company $4,800 to install a heater that doesn't work and you can't figure out why. As a reminder, it's winter in Chicago right now so it's very very cold.

I have never in my life written a review for anything, and I hate trying to reach out to you in such a public manner (I have tried to reach you via LinkedIn and Facebook, too), but I have reached the end of the road after more than a week of going back and forth with your teams. And all that my time has gotten me is being left without heat for 8 days and your team is not responding and providing a solution.

All I want is the heat that I paid you for.

I feel cold (literally) and completely out of options. Can you PLEASE help me rectify this and change the absolutely unimaginably horrible experience I am having with your company?

So far you all have sent 10 installers and technicians to my house in 8 days, I've talked for hours with Michael, Tonya, Jessica, Gloria, and others in Customer Service. Having to manage and help coordinate all the information that your teams are not sharing with each other, spending hours trying to get assistance which is cutting into my full-time job, and the incredibly cold nights I've had to experience because of your company has me completely at wits end.

Please give me a call to rectify this. I can't imagine this is the experience you want customers and landlords to have with your company.

I'm asking for your immediate help.
Phyllis D.
Phyllis D.
01/06/2023 12:00:00 SA
Following my experience and review, I received a call from Four Seasons.  They apologized profusely for our experience and have offered a very generous make good on our expenses to have a different service do the repairs.  My husband and I appreciate this ability to apologize for our inconvenience and to offer some compensation.  This is the type of behavior that we should expect from reputable service vendors.  Thank you.
Naomi G.
Naomi G.
12/20/2022
These guys are thirsty for money and they will screw you over if you don't watch out ! They provided an estimate that was $2110 more than the guys who ended up doing a fast ,clean and wonderful job replacing my furnace. Not to mention 4 seasons wanted me to wait for 3 days in the cold till their overpriced assses could get there. I guess the TV advertising makes them think that they can charge substantially more than everyone else out there in the HVAC business. Be sure to get a second opinion before dealing with these shady assed crooks !
Bill H.
Bill H.
11/25/2022
Price gauging and Pink Tax right here:

So my AC stopped working this summer.  I am a sucker for a good commercial, so the Four Seasons jingle popped into my head.  I called, they were super responsive and were out the same day.  Dude seemed legit, so I was on board for a replacement UNTIL the quote.  10 grand for a replacement unit?  Seems pricy, but ok.  I was hot, like not attractive but like sweaty, so needed to make a decision, but 10k??  Alright, I'll get some quotes.  No cap, I reached out to three other, and they ALL quoted me half or less for BETTER units.  One even said Four Seasons price gauges based on zip code and gender.  Apparently being a woman in the north side Chicago zip means $$$$$$$ to this place.  

So I email the guy who quoted me, and didn't hear back.  So I went with another place, and they installed the AC unit the next day.  Ahhhhh, the little things in life, like not being 85 degrees in your bedroom.

So then I see Four Seasons has an A+ BBB rating?  Hahahahahahahaha.  I contact BBB to let them know one of their A+ rated companies is overcharging based on gender and location.  No cap THE NEXT DAY someone from Four Seasons reaches out to me, asking what they can do to make it better.  Hahahahahaha.  Like seriously, I just peed my pants cause this is the funniest phone call I've had in a minute.  I said no, I already got a new AC unit, so they said I could get a free duct cleaning or some junk like that.  Ummmm no thanks.  But the best part, the next day I check with BBB and they say my issue was appropriately resolved or some crap like that cause they called to try to resolve the issue, so it won't impact their rating.  Yea, that's how they do it.  What a joke.

Anyway, if you are in a nice zip code, and/or you remotely look like a woman, AVOID this racket.

For all the wrong reasons.
Erin A.
Erin A.
05/05/2022 12:00:00 SA
Do yourself a favor and search for other HVAC companies who will not waste your time. We had 3 different sales people and 2 technicians come to our house over the last 4 weeks. One sales person came, said he didn't do ladders, and left telling us he would send someone else. What!?

When I called to explain all of these Mickey Mouse games to Four Seasons...after the 5th visit...where they STILL couldn't install the equipment, customer service said they would call me back in 25 minutes with an explanation from management. That was 4 days ago.

Don't do it!!
Jordan C.
Jordan C.
5/14/2022
I called Four Seasons bc they were the last company to come to the house since 2019 (we bought the house in 2020). I called on a Wednesday May 11th, and the appt was made for Friday the 13th between 1-5. Five a clock comes and I've heard no communication from anyone. I decided to call and after being on hold for 10 min, the lady said a tech has been assigned and will be calling me shortly.

6:50 comes around and someone rings my doorbell (again zero communication on when they were showing up). I explain that we switched our calibrator and the AC is back up, but we'd like a maintenance check and cleaning still. The man says they aren't doing cleanings right now, I'd have to call and schedule that appt separately.

So after them showing up 2 hours after the allotted time slot, and having no communication from anyone, I was beyond fed up and the tech left. After reading the rest of the reviews I'm glad they didn't do a service for my unit.
N E.
N E.
11/16/2022
1. Put in a service request for my heater, my heater was working prior to tech arriving
2. Tech came out and said I needed to replace my AC unit and quoted me at $8,000.00, I said I'd call him back
3. I left my home until about 9:30 PM and when I came back the heater was no longer working, called four seasons back and the girl on the other end of the phone told me they could only come out the following day in the afternoon (it was 30 degrees outside) AND they would  have to charge me the $125 fee again if they found out the tech hadn't caused the issue. Like obviously I'm not an HVAC Tech so he could tell me otherwise, so I said I would not agree to that. Called again and a diff girl answered and said they could come out between 8-12 pm so I didn't go in to work to wait for the tech oh and slept in the cold.
3. Different tech arrived around 8 and said a switch had been turned off inside the unit, suddenly it kicked back on again. I once again was told the entire unit needed to be replaced and it would be closer to $9k. I said id let them know.
4. I received a call from Home Depot and told them exactly what happened. They must've followed up with Four Seasons because they will NOT STOP CALLING ME, they called my cell 4 times yesterday and left voice mails. Its basically borderline harassment at this point and BEYOND irritating.

update: four seasons is STILL calling me, I had to block multiple numbers.
Andrew G.
Andrew G.
5/16/2022
Updating my Review Here. While my initial experience was confusing... if at times misleading. Customer Service and Account Management were prompt to make this as right as they could and explain things to me. Essentially, the SEER Ratings in an individual unit are only applicable if you replace the full furnace and AC... That said, they understood this was confusing, and made me ineligible for my ComEd rebate. In short, I received some money back here, especially since knowing this, I likely would have gone with the cheaper option. All in all, things are still expensive, and the overall experience was frustrating, but with the same day installation and good follow up for my confusing experience, bumping up my stars to 3.
Steve B.
Steve B.
03/10/2023 12:00:00 SA
We had a new furnace installed last year by Four Seasons and it is working great, we recently had them out to do the yearly check up and cleaning they were on time and very professional. We have been using Four Seasons for year and have always been satisfied and they stand behind the work.  I have and would recommend them.
Tim S.
Tim S.
2/22/2023
I initially had a rough start with the installer, getting my AC and Furnace installed and had a bad experience. After complaint to the company 4 Seasons has followed up and fixed all issues. They did a complete reinstall of the furnace and I am completely happy with the work. The company stood up and backed their reputation to be sure everything was correct. The techs they sent for follow up were 5 star and I am a happy customer. I would do business with them in the future, and do recommend. In the world we live in today, with employers afraid to give a negative reference it is understandable  that you can end up hiring a bad apple. It was the positive follow-up to correct any issues that has me sold that they will deliver a positive experience.
Anthony M.
Anthony M.
2/23/2022
Just when I thought it could not get any worse, I am writing an update to warn people to stay away from this place!

I called into Four Season on Monday to get a breakdown of what the costs associated with my $486 bill. I was told there was no breakdown and that is just what it costs. Immediately afterwards, I got a call from the customer service center that they were concerned about my Yelp and Google review. The associate said that she would check with her team to see if there was something she could do with the price. I asked for a breakdown of pricing and was told that was not possible. She came back to me today and said that all this cost covers travel, labor, parts (I thought this was free), and customer service. Little does she know that I work for an equipment company myself that does plenty of warranty repairs and work. Her response was almost verbatim what I have heard in the industry for responses to why are you so expensive. She offered to take $85 off if I signed a document. A bit alarmed by this, I had her send it. My worst fears are true. I only get the $85 if I promise to take off my bad reviews on Yelp and Google. Guess what? You can keep your $85 because I am not pulling any review off. You are still charging me over $400 for something that Four Seasons screwed up in 2020?

I do not care if the work was done well at this point. They lose that other star with their poor customer service. They have also lost four households.
Susan N.
Susan N.
10/10/2022 12:00:00 SA
This rating should be zero. They told me that the technician would arrive to clean my furnaces between 1:00 and 6:00, but it would be close to 1:00 because I had requested early. The morning of the appointment I called to get a closer estimate of the time and they said they wouldn't know until 1:00. I called five times and by almost 3:00 they still didn't know the arrival time. I wasted many hours on this company. When I spoke to a manager, Maria, she was beyond rude. She kept talking over my requests. When I told her that I would be writing a negative review, instead of trying to solve the issue, as any intelligent business representative would do, she said that would be fine because they will answer the review. Well now you can answer! Fortunately there are good companies out there who will treat customers in a respectful manner.
Kevin C.
Kevin C.
02/09/2023 12:00:00 SA
Called for an inspection and found 4 1 cracks in the heat exchanger. The technician told me some of my possible options for replacing the unit. The purchase of a new furnace was made and delivered the same day and installed. Customer service reps were in constant contact with me through out the entire process. Very happy and satisfied with the job they had done.
Jaritza G.
Jaritza G.
11/12/2022 12:00:00 SA
We had our boiler replaced and the two techs who came to install it were super friendly and professional. They answered all of our questions, explained the new system, and checked all of our radiators to ensure they were working properly. When they were done they cleaned after themselves. 10/10 would recommend!
Tomek K.
Tomek K.
10/28/2022
EDIT 10/31/22: I was contacted by phone by a representative who personally apologized for the bad experience I had, and noted that management has implemented some customer service enhancements to address this. I have already found another HVAC contractor, but I appreciate their proactiveness, and I've improved my rating accordingly. Big companies can be nice, too! :)

Previous post: 10/29/22 (one star):
One of the biggest HVAC companies in Chicago, and in my experience, the LEAST satisfying. The guy who answered the phone was deeply uninterested in helping me answer any questions about installing a whole home humidifier system in my home. After several rounds of non-answers, I hung up on him. I don't have time for this BS. How about some customer service? If not, why answer the phone at all?? I give these guys an F for effort.
B G.
B G.
9/24/2022
Crappy company. Made appointment to have furnace looked at. Was told technician would be at my house between 8am and Noon. Sat around all morning waiting...

At 10 minutes before Noon received call they were on their way but would be another half hour or so. Apparently a 4-hour window isn't quite big enough for them. Can't believe someone is actually worse than Comcast but Four Seasons is.
Earle R.
Earle R.
2/28/2023
Professional, courteous, and informative on services provided. The extent of the cleaning service exceeded my expectations
Chuck G.
Chuck G.
10/12/2022 12:00:00 SA
11:16 4
Better Business Bureau of ...
Post
N
Nancy Gladfelter
Posting publicly©
This review is regarding Four Seasons
Heating and Air Conditioning!! We have used this company for the last 10 years and I cannot find all of the words to convey how pleased we are. We have used all of their services except for electrical. Our last experience was this past weekend when it turns out we needed to replace our furnace!!!
Ouch right? Not the case... Four Seasons worked with us to be as cost efficient as possible to get us into the best equipment possible. Prompt, polite and professional...could not ask for more...
Huge shout out to Shawn, Miguel, Kareem, and Nick. From start to finis you are for all the right reasons, it will always be Four Seasons for us!!!
18
Anita S.
Anita S.
10/13/2022
Newish(?) thermostat ($350 install by Four Seasons) stopped working, so gas furnace would not turn on. Scheduled service appointment for tomorrow. I Googled causes and it said to change the batteries. I was able to do so. Now it works. Called Four Seasons to let them know to cancel service call. After- hours receptionist was very nice.   I would have appreciated the installer showing me the battery compartment when he installed the thermostat and letting me know they would need to be changed so I would have been prepared and not worry about why my thermostat unexpectedly went dead.
Glad it works now and I happened to have AAA batteries.
:)
Bryan G.
Bryan G.
9/22/2022
I PAID THEM TO BREAK MY FURNACE:

TLDR: I paid for an inspection, after the inspection there was massive rattling that wasn't there, upon return they told me I needed a whole new furnace for $9k, but I got another company to clean my blower for $150 and everything works fine.

I went to Home Depot for a faucet and they roped me into the $59 furnace inspection partnered with Four Seasons. Totally fine, right? NOPE. They inspected the furnace, and basically told me it was old and I should replace it soon. The moment the AC kicked back on after the tech left, the whole furnace was rattling like it was about to take off. We turned it off and scheduled a return call based on the issue they caused.

The returning techs (2 of them) said the blower had a lot of dust on it and was out of alignment. Maybe the dust build up was keeping the blower in alignment and without the dust; who am I to say? Handy? Maybe. An expert? No! They proceeded to quote me $9k-11k for a new furnace (and a water heater which I need anyways). Distraught, I call my family and friends for second opinions. The first person to come by looks for 5 minutes and noticed that there was dust removed from one side of the rotor ONLY, which CAUSED THE MISALIGNMENT THEY SAID COULDNT BE FIXED. It cost me $150 to get the rotor cleaned, and it ran like a gem that same day.

Three total techs, who all seemed perfectly nice and competent overlooked the simplest fix - I would wager deliberately - just because it wouldn't be an expensive fix. Having worked for 6+ years in Customer Success and technical support, I can say with certainty that this is due to the CULTURE of the company. Do not trust these people. Find a trusted local professional that builds their client base off of their merits, not from their corporate partner$hip with Home Depot.
Peter M.
Peter M.
9/22/2022
Ben and Shawn were great in working with me to come to an agreement on a new system . Shawn specifically used his experience to point out ways to maximize my airflow , while Bossman Ben smoothed over some early  miscommunication which can happen when doing Buisness . I judge a company by the length they go thru to satisfy a customer not necessarily if they are perfect as who really is . The installers worked tirelessly from 10:30 am 12:30 Am so 14 hours which I was ok with they spent the time with me to explain the process and were extremely professional . I bought lunch for them which I do for anyone that does work for me as I believe  relationships are built both ways . The system they installed is working really well (Still early though) and solved my cooling needs ( waiting for hotter days but cooled really well over the last 12 hours )  . I'm grateful to have worked and asked the right questions which as a consumer we are responsible to educate ourselves when spending thousands of dollars, and not to just rely upon a company to do so . I believe the installers names were  Candiido (I think that's his name ) and Martin who went above and beyond to take care of the install .
Tom C.
Tom C.
8/30/2022
I'll be honest, I was hesitant and nervous to have Four Seasons do full replacement and install of 2 HVAC and AC systems due to terrible Yelp reviews. I went through Costco and upfront cost was more than some quotes but after all rebates and Costco cashback, it ended was 2nd cheapest. I choose Four Seasons over other companies due to price, 10 year warranty on parts and labor protection through Costco, service given by salesman Geno, and positive reviews from neighbors who used 4 seasons. Geno, my salesman, was awesome and very patient with me as this was my first time installing brand new systems and he gave me several quotes for different HVACS and ACs and was honest not to do variable AC as it cost more than how much you would actually save, so I do appreciate that. Geno gave me extra discounts and worked on numbers for me which was great.

Installation went mostly great, they had two teams to install my 2 units. The first team led by Ernesto was amazing, he was clear and explained everything  going on and how system worked. The other guy, was okay, he wasn't on par with Ernesto but he tried to take a short cut that I caught (Hence 4 stars). He had to cut the duct and put a 4 season sticker to cover it up, I called him out on it as it seemed lazy and cutting corners. There was a 3x3 inch hole he put a sticker over when he should have patched it with metal. He only did it after I pointed out why there was a sticker. He fixed it without issues so hence I let it slide a bit.

Lastly, just had service due to my AC randomly making a loud noise here and there. I called and got someday appointment which was awesome. I showed the tech, Eduardo eddy, the video and he knew what was wrong. He had the part in his truck and fixed it on the spot and did AC maintenance. He was so friendly and explained what was going on. Super happy with service, though which AC unit less than a year wouldn't have a problem, which isn't 4 seasons fault, but Lennox. But 4 seasons was fast and Eddy was such a great tech.
Jen J.
Jen J.
6/25/2021
Suss hvac company to use.

Luckily my friend is a mechanical engineer and just ordered the part on amazon for $20; otherwise they wanted to charge $10k+.

So suss at several stages because their diagnostic kept changing for the worse by several thousands of dollars.

Their laughably low yelp rating is completely accurate.

AVOID!
Sue S.
Sue S.
07/03/2022 12:00:00 SA
I wouldn't even given them a one star if I could.    They are not the same company they used  to be!  

Since I don't have to pay for service now due to a prior issue with them - I am completely looked over.   I had an appointment scheduled from  8-1.    At 12:45, I called and asked it there was an issue and where the technician was.     I was told 30 minutes out.   Called again in another 30 minutes as no one was here.   i was hung up by a customer service rep because I made the comment that I am being docked around due to not having to pay for the cleaning.  And that I am tired of her talking over me.   I was extremely upset for being lied to multiple times as to when someone was coming.  I called back.  Once again I had to go through the same process even though I asked for a manager 4 times.   Got disconnected again.    They say it's the system.   Yeah right.    Called again.   I asked for a manager and refused to give any more information. Finally I got a manager Matt., and again I was told that they are on their way.   I asked why I never got one call.   Before this as my time was between 8 and 1.    Was told by one rep it's because I didn't want a new rep but one that was a senior rep.   Based on my past experience, I was told that I would always have one too so it wouldn't happen again.  I asked him to call me in a half hour to verify that he was there .  At 1:40 -  Tech calls me and tells me he is going to be another hour and 35 minutes because he is in Bartlett.   I told him that it doesn't take that long to my house.    He told me he was just assigned to me and he also needs to go to Morris.   (It doesn't take more than 30 minutes in traffic from there to my house as I used to work there). So I call back the manager Matt and told him what he just told me.    So he puts me on hold and then tells me  that he just talked to them and it was going to be another 2 hours.  Why?   He didn't know but it takes that long to get to my house.   Really off of 59 in Plainfield.   I had already told him that I had plans that evening and had to leave by 4.   Oh and the senior rep - that is not who called me as well.   It was a completely different person then they told me who was coming since 12:45.  

I canceled the appointment and left a message for my attorney at the attorney general's office as this is not how I am to be treated nor the agreement I signed with them.   Period.  They violated the agreement we both signed and It's all documented too.   I have another company who is coming to do my unit and gave me a time.   Not a 4 hour window that is not even home noted as well.  

If you chose to use them - Good luck because they are a horrible company now and I wouldn't trust them with my units ever again.
Rob D.
Rob D.
01/04/2023 12:00:00 SA
i'm simply going to list the events from start to finish. My boiler had a leak from a valve and calcium deposits on another. Four Seasons comes out writes it up for parts replacement. The guys come out the next day to fix it and tell me no I need a new boiler mine is 45 years old. I Scheduled to have my boiler replaced on Monday, day after Christmas The installers show up at 10:45am. They state this is a big job we'll be here until midnight. I say should I reschedule for tomorrow so you can start earlier, they said yes, they would get here around 6:30am. Next day a new crew shows up at 10:30 they said the same thing, but stayed and installed the new boiler. They did a nice job, looks great, finished at 2:30 in the morning. They didn't purge the air out so the house was 54 degrees overnight. I called the next day and complained, they sent a guy out and he stayed for 12 hours purging the air out,  still did work, water gurgling through the pipes. He comes out 2 more times staying late into the morning 2 am. $8,000 later; We now have heat, but still hear water gurgling in the pipes and now a banging like someone is in the basement tapping on the pipes with a screwdriver. That's my saga, I should have called more than one place for a diagnostic. Buyer beware!
Tobi-Velicia J.
Tobi-Velicia J.
3/24/2022
Once again, great customer service from Four Seasons. I accidentally disposed of my documents showing the services I received from Four Seasons over the years. I really wanted to have the documents available for the new buyer of the building.

I called Four Seasons and asked if there were records available and I was assisted by Jackie B. Jackie looked up my account, pulled up the documents, and sent them to me within 20 minutes.

I am very pleased with the courteous, friendly, and professional service I have always received from everyone at Four Seasons.
Bruce S.
Bruce S.
1/31/2023
We had a floor outlet short out and tripped breaker. Couldn't fine local electricians so I called Four Seasons after seeing television add. They sent two very competent electricians in the morning. They were right on time and did a thorough testing and repair. Price was very fair for the work. Gave me quotes for additional work we need. I will use them from now on including plumbing and heating as needed.
Michelle I.
Michelle I.
03/10/2022 12:00:00 SA
Ok it's hit or miss so I'm asking for Norb next time!! Great guy- knew what he was doing and helped us out of a jam! Thank you!
Ted P.
Ted P.
09/02/2022 12:00:00 SA
Pretty simple.

Sales rep came to the house. Gave an estimate. Installers came out 3 days later. Worked all day. Tested the a/c unit. It did not work. Wasn't compatible with the motor. So they undid everything. And Four Seasons telling me they don't actually install the type of a/c I need.

I'm speechless.
Garet S.
Garet S.
09/08/2022 12:00:00 SA
Horrible deceptive lying company! Their AC Unit still does NOT work properly!!! Do NOT believe any of their salesman! They will lie to you! do NOT trust them. They should have a ZERO Star Rating. They are criminals and refuse to do the work you pay for!!!! Use ANYBODY Else! 4 seasons heating and cooling suck!
Sarah R.
Sarah R.
12/20/2022
Terrible! Had a complete new furnace and A/C system installed ($8000), and it took them more than 6 months to get it working properly. First the humidifier didn't work. Then they got the humidifier working, and the A/C stopped working. After 6 months and 4 different techs, it was working. They obviously don't know much about the equipment they're selling, which tells me what the motivation is to sell the equipment they sell.
Ann C.
Ann C.
12/08/2022 12:00:00 SA
We've done business with 4 seasons for years, like many other business, they have gone by the wayside. The final straw is when they charged us for a humidifier filter and never gave us a new one. We tried to call the supervisor but they never called us back. Good bye 4 seasons!!
Rami N.
Rami N.
9/23/2022
Update:

Few months later, Tania from Four Seasons customer service called and stated that they will be refunding me the money I spent with the local company to repair my AC unit. Thank you Four seasons for doing the right thing!
Waiting for the check, I will post another update when received.
Saul S.
Saul S.
10/20/2022
Had a new furnace installed. Installers were courteous and knowledgeable.
Explained the work to be done and then when finished went over features of new furnace.
Kara E.
Kara E.
08/11/2022 12:00:00 SA
The issues have now been resolved after speaking with customer service! And we're now enjoying our cool new AC!
Marta B.
Marta B.
09/09/2022 12:00:00 SA
Yesterday we received a call from Dave Musial, the owner of Four Seasons. He offered an apology for the situation and a refund to compensate for the humidifier that wasn't provided. We really appreciate the call, the apology, and the fact that in the end Four Seasons corrected this. At the same time, that doesn't take away the distress we've gone through these past weeks... and the troubling fact that we were only listened to when the reputation of Four Seasons was on the line. After weeks of being dismissed over the phone, within 1 hour of reporting them to BBB and publishing this review, we received multiple calls from customer service offering to make it right.
Lisa J.
Lisa J.
9/29/2022
Had the vents cleaned for the first time. The tech was did everything that was explained to me when I made the appointment, and he went through the steps again for further clarification.  He was courteous, quick and cleaned up the work area.  I felt the price was reasonable and I would use Four Seasons again.
George H.
George H.
5/30/2022
We had four seasons install a new AC last year.  After coming out to service the unit it now doesn't work.  The earliest they are able to service the unit is 4 days after it was broken by their technician.  

It's 90 degree's outside and it's completely unacceptable they will not able to come sooner to repair an AC unit that was working perfectly prior to their arrival.  I highly recommend going with another service

UPDATE: The owner quickly responded and had someone out within hours.  There was an error made by the tech who serviced the unit that was quickly corrected by the new tech.  The owner's attention to customer service and fixing a mistake made by his associate were outstanding!
Gina G.
Gina G.
6/29/2022
Our AC went out two days ago, and it has been 85+ degrees in our house. We had an appointment scheduled for service this morning, with an arrival window of 8am-12noon. We booked two days ago and called last evening to confirm the service window for today. We asked if it was possible to request that we be earlier in that window since I needed to try to get to work asap-- they said they could not guarantee but would note the request.

At 10:20am, I called to check on progress: was clear that we were not able to get into the earlier part of the window (which we understood was not guaranteed) but needed to confirm that we were still on track for an arrival by noon. I was told the tech was assigned and was on his way to our house: the tech had been asked by dispatch to call me to provide an update. I did not receive.

At noon, nobody had showed up so I called again: was told that the tech had been assigned and was on his way--same response I received more than an hour and a half before.  Was told again that the dispatcher had instructed the tech to call me immediately to provide an update. It has been 50 minutes and I have received no update.

I have taken a half day off of work and have been told multiple times that someone was on their way/would call me. Service window was completely missed with no explanation or apparent sense of urgency to do anything to resolve.

I have spent the last 30 minutes calling other places to see if anyone can come out to us today, before the 95+ degree day tomorrow-- we are on some waitlists for a same day/express service that will costs us an additional $100 for the rush call, and I will have to stay home to wait on standby for these other folks.

For all of the reasons above, I very strongly encourage you to use a different provider.
Ryan H.
Ryan H.
01/04/2023 12:00:00 SA
they do not stand behind their work.  i would not recommend and actually say they are a scam on their false warranty
Helen S.
Helen S.
06/07/2022 12:00:00 SA
My AC was leaking and when I called them, I told them that the drain hose may be blocked. Not only did they not come claiming we cancelled, when they came out, their top technician said it was due to a dirty filter, apparently he was out there for 5 hours to assess this. He said it was fixed.

He never addressed the leaking which continued and caused even more damage. My handyman who went out to fix the drywall ended up fixing it. A simple fix now turned into a major repair of the drywall and ceiling.

They are not professionals nor experts. They refuse  to reimburse me what they charged me, stating there was no drainage pan so it was not their error. I did NOT call them to assess the set up of my unit, I called for leaking.  After countless calls, they have ghosted me. What happened to 100% guarantee? This has been awful they only care about taking your money.

IF I could give them negative stars I would. Customer service and the quality was the worst I've experienced.

Their resolution, go take it up with your homeowners association, not our fault, nothing we can do.
Leticia M.
Leticia M.
6/30/2022
Where to begin. It was the most complicated, convoluted experience I've had. We had multiple visits from four seasons to fix a heavily sweating air conditioning system and each visit was with a different technician, detailing a different issue over a 10 day span.

None of the technicians agreed on what would cause our unit from sweating and each technician contradicted the ones before them. In fact, when pressed to explain why each visit resulted in a different level of service, they were unable to explain anything. It was a freon issue, a clog, and indoor vent issue or an outdoor leak depending on who you spoke to. Imagine if the problem persisted outside their warranty time frame? We would have had to pay for them to fix a problem they misdiagnosed.

Wrong parts ordered, long wait times (7pm with work completed at 11pm) and no clear agreement on diagnosing the issues lends me to believe the company is more interested in selling than servicing. While ultimately our unit was fixed, the price, hassle and professionalism left us wanting. Find someone else, its not worth the headache.
Donna L.
Donna L.
9/17/2022
Don't expect much.  They don't show up when they say they will.  They say they're coming the next day, so you wait at home,  UT they don't show.  When you call, they say they will be there the next day, then don't show.  You get to the weekend, and they swear they will be there on Saturday.  You waste your entire Saturday waiting, but guess what?  They don't show up!  And don't even bother to call on the weekend.  You get an answering service, and they say they will pass your message along.  They might even say they are marking it urgent.  It doesn't matter.  They won't call you back, no matter what.

Save yourself time and headaches.  DO NOT use them!!!
Dolphin S.
Dolphin S.
4/14/2022
The negative reviews you currently see are all accurate.  I used Four Seasons for a repair years ago, and they worked out well.  This winter, I started hearing strange mechanical sounds coming from the furnace, so I scheduled a repair.  Four Seasons was indeed responsive and came same day to look at the issue.

Unfortunately, the repair goes downhill from here.  Within 2 seconds of seeing my furnace, the technician said I needed to replace the entire system.  Wow, who would guess Four Seasons had Sherlock Holmes on staff to provide that kind of analysis without even inspecting the furnace?  

Right then I knew I made a mistake calling Four Seasons.  I went back and forth with the technician to try and diagnose the issue, and he wound up spending most of his time showing me 3 replacement options on his tablet.  He was even kind enough to email the quotes.  The technician left after 30 minutes, and I immediately called a competitor (Preferred Comfort Heating).

Preferred Comfort came the next day, and fixed the issue in about 15 minutes.  They also didn't recommend a replacement as long as the system was functioning.  I wound up sending a complaint message to Four Seasons, which was ignored.  I'm sure the social media manager will auto-reply to this negative review, but that just is to give the impression that they care about their reputation given the majority of their reviews are negative.

Goodbye Four Seasons!
Paul K.
Paul K.
12/28/2022
I needed a new board for my furnace and the over charged me by $300 dollars ! These guys are rip offs ! I had them come out to fix my sink needed a new basket strainer and holy crap the guy wanted to tear out the wall and said it was going to be $3000.00 yes thats right $3k !  Same with the furnace they wanted to replace it and its 9 years old!  $10 k for that job ! DONT HIRE THEM RIP OFFS!
Miguel S.
Miguel S.
03/05/2023 12:00:00 SA
We used four seasons for regular maintenance. Everything was fine. A few months later we started having an issue with the furnace They sent out a guy who was saying we needed a new furnace because of something that was broke and we said you guys were the last ones out here  and the furnace is only 3 years old. he started pointing at random things in the house that had nothing to do with the HVAC system and asking if our neighbors hated us. We told him to leave and called another company that came out and they stated it looked like someone put some putty in the drain hose which was causing backup. he cleaned that out and that was the problem. Everything worked fine after that. this company sends out people who are clearly not interested in helping fix a furnace that you didn't buy through them.  It seems like they are only interested in selling you a brand new furnace.  We were quoted $10,000 for a new furnace for an issue another company fixed for $80.
Redwood T.
Redwood T.
10/18/2021
you hire professions maybe you're going to spend a little bit more that's cool. But didn't expect standing on my couch no tarts. Had to ask your on the couch bro? installer says he is the expert asks why they didn't bring him the 3 times they walk the home? But you move the machine now I can't open or close the bathroom door. He say they not going to let me move it? To were you should have put the unit? You could pay for a sliding door? Me ok look you're the expert as you say why so many mistakes? Cutting the whole to close to the window seal than say my siding guy can fix that oh yeah!! Lol for a price really. I could go on and on where do you find your workers at. [email protected]
Vicko G.
Vicko G.
05/12/2022 12:00:00 SA
This is a scam. This is not a company it used to be.
Don't expect them to show on time - they never do and many times don't show up at all.
Today they were supposed to show  up between 3-7pm and they never did. At 8pm I got a call from some technician who sounded as if he is totally stoned that they are coming around 10pm to fix AC unit. LOL
This company has a new WOKE work force that is very unprofessional if not dangerous for your home and family. Unprofessional, overpriced, abrasive, disrespectful and entitled.  
Again, this is not the company it used to be. Their WOKE workers are actually dangerous for your home and family. This is a complete scam and BS. Do not call them ever.
Kristen B.
Kristen B.
5/25/2022
I had them come by to inspect my HVAC systems which both technicians told me they mostly do AC work and not so sure what to do for my specific HVAC system. They also came unprepared and needed to use my step stool which is fine by me, but I'm pretty sure that's a company liability violation.

They showed up at 7pm (3hrs after the 12-4pm window). They told me they need to come back the next day between 8am-2pm which they did not show. I received a text at 3:15pm that they were on their way and they still never showed. No one from FS reached out to let me know what was going on. Beyond the lack of communication I did not feel confident that they can help me with this job.

Some more background info. FS came out in June 2021 to inspect my newish HVAC system (installed in 2019) they claimed the system was out of freon and charged $1,600 to do a refill. A year later, the systems are not working and they now suspect there is a leak somewhere and wanted to inspect for it. My question is, why wasn't this the first approach? A newish system should not be out of 9 pounds of freon within less than 2 years.

If you have a split system I would recommend going with Chicago HVAC Doctor.
Don G.
Don G.
12/22/2022
Our furnace stopped working and we called Four Seasons. Their tech was in our home just 4 hours later and we agreed it was time to do a replacement after 20 years! Their crew was here the following morning and were very professional and friendly. They did a good job and we are very comfortable now!!
Matt S.
Matt S.
11/16/2022
We had a leak in the plumbing under our kitchen sink and we needed a new P-trap.  I ordinarily would have done it myself but I wasn't going to have time for a few days and we didn't want to be without a kitchen sink or a dishwasher so we called Four Seasons.  My wife stayed home from work for the guy to come.  When the service was performed - removing the old metal pipes and replacing them with plastic - my wife texted me to say that it was all done.  When I asked her how much it cost she told me $460!  She actually said that originally it was going to be around $700 but the plumber told the pricing guy that it was too much!  Mind you, the parts needed cost about $15 and it all took less than 1 hour to complete.  I understand that there is an $85 service fee, but paying almost $400/hr for a plumber is ridiculous (especially when they were going to charge even more initially).  Since my wife didn't know any better, she signed the contract, and I don't blame her - even though I would have paid the $85 and told the guy to take a hike.

I contacted customer service and they took the service fee off the price and said it was their final offer.  I still think it's exorbitant but what's done is done.  In the end we got the plumbing fixed.  What really burned me is the audacity of thinking they can charge essentially $600/hr (initially) for a plumber, to the point that the plumber actually called out his own company.  I hate to think how many other people have been gouged like that.

We have used Four Seasons for several projects over the years (new AC, sump pump, water heater...) but I think this will be the last time that we use them.  While the gouging may not have been purposeful, their response that once you sign the contract it's hard to change things was off-putting.
Elaine G.
Elaine G.
12/03/2022 12:00:00 SA
They installed my furnace and it works like a charm.  They cover parts if anything breaks down if you have them come out each year for a routine maintenance, which is good to get ready for the cold winter months ahead.  They also came out to fix my plumbing and gave me good advice when asked
DeVante H.
DeVante H.
06/02/2021 12:00:00 SA
DO NOT USE THIS COMPANY.
I had a NEW unit and NEW furnace replaced. Three years later THE LINES WERE NOT REPLACED.  The AC is bone dry of Freon. Why wasn't the lines included in a package for 8k? This was NEVER mention and disclosed. I thought EVERYTHING was NEW!
The tech stated I was responsible for the freon at cost. This is not under the warrant. The LEAK was not repaired. hmmm Another $500 going out the air. This COMPANY do NOT STAND by their warranties. I have been WITHOUT AIR for one week as of yesterday. BUT THEIR advertisement stated You're covered  and we will put you and your family up if we DO NOT have your system repaired. THAT WAS A LIE!  

SCAM AT IT'S BEST .......STAY AWAY
Debbie S.
Debbie S.
11/19/2022
I would give them no stars if I could.  My heater went out a week ago, had a tech come out who stated that I needed parts replaced. Had another tech come out to install the parts and they were the wrong ones. Had yet another tech come out to tell me I needed a new furnace.  I financed it and set up installation. Another tech came out to tell me he could not do the job. DO NOT HIRE THIS COMPANY poor communication and customer service. The techs do not know what they are doing and I'm still without heat.
D H.
D H.
6/15/2022
Techs arrived late but stayed late so they could finish the job in 1 day. It took about 11 hours for a total system replacement but we were happy with the work they did!
Greg G.
Greg G.
02/04/2023 12:00:00 SA
Furnace was not working, so my wife called to get a repair estimate. They wouldn't even look at it because it was over 10 years old and(out of warranty --who cares?!) Instead of diagnosing the problem and probably charging us for a few hours labor and parts, the tech's solution couldn't be easier (for him) and to maximize the profit from the call: Hey, this thing is so old, you need a whole new furnace!! Seriousy? Anything can be fixed with parts available. I still have an 82' Dodge that I drive to events around the country. A furnace in nothing more than a metal box inside another metal box with a bbq grill burner inside along with a blower fan and a controller board. You're telling me you are too lazy/greedy to even look to see what might amount to a $15 sensor and an hour on time spent? ( This is all it was after we called an honest, reputable and reasonable company.) The estimate that Four Seasons gave us was almost $10,000!!' Are you high?! Assuming a new furnace, same size goes for around $2000~$3500, they were going to charge us $6500~$8000 to install it? Give me a break! What a bunch of crooks! Who can you trust in the trades these days anyway? Good tip, if they can afford commercials on tv, who do you think is paying for them?
Tracy B.
Tracy B.
11/01/2022 12:00:00 SA
My heating went out.  I called Four Seasons.   The young man told me it would costs $9008 to fix my boiler.Then he told me a new one would costs over $10000 .  He charged me $85 for coming out.  Got a second estimate.  Company I went with fixed it for $315.  I then signed up for their program to come out to check out before beginning of seasons.  Very dissappointed in Four Seasons.  They tried to rip me a new one.   On top of that, he tried to tell me the parts on boiler was from 1983.  I got the boiler 2017.   They are crooks.  Consumers beware
Jamie T.
Jamie T.
03/08/2022 12:00:00 SA
I had a horrible experience with this company. Here is a list of issues:

1. The salesman evaluated our utility closet and promised we could have a high efficient furnace. We paid for the high-efficiency furnace. Once the installer came and disassembled our old furnace cut a hole in my ceiling, they let us know that they couldn't install a high-efficiency furnace, and we had to go with 80%, which is what we originally had to begin with.

2. Damage to my walls.

3. We were promised by corporate that we would receive a $150 check to repair the damages, and we would receive $450 credit for the inconvenience. We were told multiple times the check was in the mail, and we still haven't received it. We were sent a disclosure letter, and they said that we wouldn't accept our refunds until we signed first. We did, and guess what, no money.

This is not a trustworthy company, and I would stay away!!!
Teresa T.
Teresa T.
11/03/2022 12:00:00 SA
This company needs to be closed down, they are the biggest scam that is allowed to exist in the AFRICAN AMERICAN NEIGHBORHOOD do not sign on the dotted line for financial assistance with interest above their outrageous prices.  Also don't fall for their flirting and usage of old lines as if every female is desperate to have them.  The men I encountered were Hispanic and or White.  Please please African Americans or people in general who care about your fellow man Educate your self and open up your own business because if you're good at what you do people will flock to you.  A business that's honest will be rich financially and spiritually because they will have the blessing of God.
Drew C.
Drew C.
10/06/2020 12:00:00 SA
I rarely leave reviews, but this one is warranted.  

We called Four Seasons after our AC stopped working.

May 2020
Arrived and examined our AC.  Determined we were out of Freon and offered several packages.  We chose the most expensive option: $1500.  Tech filled our unit with dyed Freon and assured us that they would fix the issue entirely or credit the entire $1500 to a repair.  

August 2020 - Visit 1
Arrived, investigated the AC. Determined our coil is leaking and needed to be replaced.  Told us it would cost significantly more than expected.  I told them the $1500 we already paid should be credited to the repair, and he recalculated.  We ultimately paid only a couple hundred more.  Tech ordered part and left.

August 2020 - Visit 2
Two techs arrived in morning and did not leave our home until 8:00pm.  My children needed to get to sleep, and it was very inconvenient to have them in our home for such a long period.  In the end, everything was working as expected, and while frustrated at the length of time, I was happy to have the issue resolved.

September 2020
Received a call from my downstairs neighbor that his unit has significant water damage.  He has two homes and had been gone for two weeks.  I determined that the drainage pipe that runs behind our water heater was dislodged, and the AC had been leaking into his unit.

September 2020 - Visit 1
Called Four Seasons and they sent a tech the next day.   He was able to resolve the issue.  Tech had to extend the drainage pipe and then reset into the drain.   Tech also took pictures of my neighbor's unit and assured me someone would call within a few days to address the damage.

2 weeks later - October
No Call.  I reached out, the company apologized and let me know someone would absolutely reach out within 72 hours.

72 hours later
No call.  I've called back and I'm waiting.

Two Days Ago
It's been chilly.  Heat kicked on, and it blew cold air.  Before calling an HVAC person, I opened up the furnace and saw that the gas control switch was set to off.  After consulting my HVAC manual, I enabled the switch, and the heat was restored.  

In total: 10 hours in my home during Covid.  Caused water leak that damaged neighbor's apartment.  Never followed up on damage.  Left my heat disabled while fixing the AC.  I'm not sure how this process could have been worse.  And I'm still waiting on them to follow up on the damage.
Ken N.
Ken N.
02/01/2022 12:00:00 SA
Do not let them inside your home
They have no respect for your home, I bought a furnace and AC unit and it took them 9 visits to get it installed correctly.
I had to miss over 6 days of work to be home for them
Most of the techs are entry level and have little to no experince.
I would give them no stars if possibel

The also will not honor their price guarantee, I sumitted a quote for the exact same unit from another vendor and they would not match it ?

They also would not install next day as advertised.
I wish I had never contacted them..
Mitchee H.
Mitchee H.
11/21/2022
i had my furnace serviced by Four Seasons and the technician was polite,efficient and fast.He was able to answer all my questions and even gave me an estimated quote for a new furnace.Thank you Sal and keep up the good work.
Martha H.
Martha H.
8/22/2022
I'm sure part of the reason the service I used Four Seasons for isn't listed is because they do a horrible job. I had my electrical panel upgraded and since they pulled a permit, we had to have the inspector come out and check their work. We failed the inspection because they left open spots in our panel which I'm sure it's probably Electrician 101 to make sure that all holes in a panel are covered to avoid serious injury. Plus they also forgot other important connections that we paid for. Their service is not cheap and to have to pay as much as we did and for them to leave such an important part off, is serious and just plain irresponsible. Then we had to pay for the inspector to come out a 2nd time and I have been fighting with Four Seasons to get my reimbursement to for the fee. It's been a ridiculous ride. This is the 2nd crappy job they have done for us. We also used them for plumbing and they got shut down by OSHA for not using the proper equipment and man power. As 1st time home owners, we would expect a company like Four Seasons to be professional and do things the right way but instead we have nothing but problems with them.
Mike F.
Mike F.
1/26/2022
DO NOT USE THESE DISHONEST PEOPLE

Our furnace blower just kept running but no heat. They arrived and said your high limit switch is bad and it will cost $700 to replace. We found out that this part costs $12.  They also said the furnace was the wrong size for our condo and said it is not worth the $700 repair and better to get a new furnace. They also suggested that the current furnace might be unsafe. They were trying to intimidate and scare us into buying a new furnace.  When we questioned the $700 they said they would provide a lifetime warranty - but then said because the furnace was not the right size - so then no warranty was available. Then they very quickly dropped the price from $700 to $500.

We told the guy to get out and paid his $85 service fee. Just for the record, we had the repair done for less than $200 and the new company said our furnace was in great condition. All the other 100+ condos in the building have the same furnace. These Four Seasons guys use high-pressure scare tactics to try to get you to pay them. It was also below zero temperatures and that may have motivated them to try this scam because we have a one-year-old baby.

I am the property owner and the property is in Lincoln Park.

I would NEVER call these unethical people again.
Gary D.
Gary D.
11/17/2020
First and foremost their technicians are very conscious of and practice safe distancing while in your home. During this last incident I had 3 different techs out and all of them wore masks and boot coverings while in the home.
This company went above and beyond for me and I want to give them the kudos they deserve. Also all 3 techs showed up when they said they would and called when they were on their way which is great.

As I mentioned there were 3 different techs out and Ruben was the hero of the 3.
It started with one coming for the annual furnace tune up. Everything went fine. However a week later my furnace didn't work at all, no hot air coming out. The same tech came out and said it was a circuit board (very expensive part). I contacted their customer service people, who were very responsive and helpful. they offered some assistance on the repair which I appreciated and ordered the part.
Yesterday Ruben shows up and replaces the circuit board and finds out that is not the problem. Of all the crazy things a spider had created a small nest in a vacuum hose of some type and it plugged it up causing the furnace not to work. He blew the small nest out of the hose and voila is worked fine.
I won't call anyone else for any heating or AC work!
Thanks guys!
Ali R.
Ali R.
08/03/2021 12:00:00 SA
We hired four seasons to do an installation for a new A/C unit. The price was a bit steep but we were able to finance through Home Depot so we went ahead. The install was generally fine although they initially said they would replace the pipes that attach the unit to the house, which the contractor insisted wasn't necessary on the day of, even though I am sure this was a part of the quoted price. Also, I was told that if I purchased a thermostat they would install it for me, the contractor did not saying that four seasons did not provide him with the part and then told me to look it up on Amazon and do it myself.

For a few weeks I have been smelling gas, and after having the fire department come out, I have learned that the gas line attached to the furnace inside the house has been leaking for weeks! The contractor didn't double check to ensure this before leaving.

For a steep price, I am generally disappointed and will never be using this company again.
Karen S.
Karen S.
5/16/2022
The service tech came on time and was careful to put on booties over his shoes as he came in. He was very professional and went right to work. He answered my questions and told me my a/c was working fine and ready for summer. He also changed the furnace filter for me. I have been using them for about 5 years now and they never disappoint. Highly recommend them.
Mark L.
Mark L.
08/02/2021 12:00:00 SA
I paid $89.99 for a yearly maintenance cleaning of my AC unit. I was told it was in fine shape and need no coolant. On 7/27 it stopped working. I called another repairer because I heard al 4 Seasons will do is tell me I need a new unit. It was in fact repaired. The repairer took this photo of my 'cleaned' unit. He also added 2 pounds of coolant.

I feel I was ripped off
Raven S.
Raven S.
9/20/2022
I decided to use this company for a family member and the service was horrible. I thought with the good reviews I would have a nice experience but that was not the case.

This company was called out for plumbing services. The 1st plumber could not fix the issue then he left and we had to wait on a second plumber(very rude with an attitude) who half way fixed the issue and caused more problems than we had before. They also have you sign a no guarantee form after they complete the work when you are not even fully sure that the problem is fixed as well as a signature they they are not responsible for damage. Soon at the plumber left our toilet problems turned into the shower backing up which wasn't even happening before they came. Now We paid almost 1K and still having more issues than what we started with. We called to try and get the issue fixed and the second man who came was trying to charge an additional 400 dollars more when we already paid for you to cause us more problems. Please don't let the good reviews fool you do NOT use this company. A complete waste of money now we have to pay another company to fix the issue they couldn't fix that they charged us for.
Cheryl J.
Cheryl J.
11/02/2022 12:00:00 SA
Excellent customer service, informative tech with outstanding customer service.
Jason L.
Jason L.
6/28/2021
The sales team did reach out after my negative review...they were pushy, combative, and offered nothing productive to our conversation...

I maintain that this business operates using old school omission sales tactics...
Angel R.
Angel R.
4/17/2022
Website says free quote but what they really mean is a tech has to come out to diagnose the issue for $85, to then be able to tell you the quote of the repair but they can't tell me what the price of the repair is? Or what they would charge for a particular part change I asked for, which was a pressure switch for a Lennox ml180uh furnace. The part ranges from $35-$50 online order and I know they'll mark up in price, which is fine. I just wouldn't want a surprise bill of a few hundred or lose out on $85 for the visit which isn't carried over to the repair portion of the bill. Look for other options and save yourself time, money and a headache from the unknown. I'm a contractor and can give you an estimate fairly easily over the phone.
Company called and tried to remedy the situation and they were more than willing to accommodate. I appreciate their efforts.
David H.
David H.
10/10/2022 12:00:00 SA
I had a new furnace installed two weeks ago. The tech came over to repair my ten year old furnace which had stopped working due to a faulty part.
He did what he called a safety check and told me I need a new furnace. There was a small crack in the heat exchanger. His first estimate for a new furnace install was $9,200. I said before committing to that I need a couple days to research the cost of a new furnace. Then he recalculated my price and said $7,200. I said still seems too high and again told him I need a couple days to decide. Then he called his boss and after a couple minutes he said the price is $5,200. That still seemed a little high but I wound up saying yes to it. I think if I had waited and gotten a couple more estimates I probably could have gotten it for less but I just wanted it over. The guy does seem to have done a good install job which required some new ductwork which looks pretty good. Just bothers me that the first estimate was so high. Don't wait until January when it's real cold for a new furnace. Do it in september when it's still warm and you've got some options.

 Four seasons did contact me subsequent to the above review and discussed  with me my issue and gave me free five year maintenance service which I do appreciate so I revised my rating to four stars.
Chris K.
Chris K.
07/05/2022 12:00:00 SA
Had a new furnace and A/C installed on Saturday. A/C didn't cool at all after the crew left. We are now on day 4 with no A/C through a hot 4th of July weekend. This should have been addressed Sunday morning when I reported it.
RALPH C.
RALPH C.
12/06/2021 12:00:00 SA
Outrageously expensive. Looked into parts that were $400 . That means I paid $2400, $400 worth of parts and $2000 worth of labor and other overcharges. They charge you $89 just to come out and won't deduct it if you give them the business. On $900 job they give a $74 discount. To clean out a small piece of plastic tubing that new probably costs $20 they charge $189 . This company is a major rip off.make sure any parts being taken out of your heater or ac is not still on warranty. They won't invite that information
Anna R.
Anna R.
4/20/2022
So far I am satisfied with the work done. The one who did the work seemed to want to get things done in a timely matter (he came at 830 am and left at 830 pm). They are coming again to do a walk through so I am very happy with that. They were on time.
Mike C.
Mike C.
12/08/2021 12:00:00 SA
This company fucking sucks. They sold me a furnace 7 years ago and today I'm having to have it replaced. Not only was it too big for my house but it has numerous problems including multiple leaks and they didn't properly install it. Give. The choice between using them or going without heat, I'd rather freeze to death.
Lauren D.
Lauren D.
9/17/2022
After my first inquiry they sent me dozens of emails and texts and voicemails which did not sit well with me and initially caused me to search for a different company where I felt I would be more of a person and less of an account.  But they offered the best bang for the buck--between the brand level (Lennox), size of the unit, and guarantees.  Their estimator was very informative and the installers were extremely efficient and professional. In the end, I think a bigger company like Four Seasons has the capacity to offer a higher level of service than a smaller company.
Lynnery J.
Lynnery J.
08/01/2021 12:00:00 SA
My technician Jacob was very professional,  he arrived on time, was very pleasant to work with, he explained the process and answered all my questions. He worked very efficiently, and left my home neat and orderly at the end of the job. He was also accommodating with m pets. I would request him again. I will use Four Seasons in the future.
Dave F.
Dave F.
11/20/2021
Four Seasons installed a furnace and humidifier at our house on Friday November 12. They incorrectly installed the humidifier and the condensation pump flooding our basement. They didn't compete everything on the work order. On Monday,they send us a text message telling us to turn our furnace off. It said our equipment was under recall and we should contact them immediately for service. The technician shows up,inspects the flue pipe,and unsuccessfully tries to fix the humidifier. Neither the person on the phone nor the technician would tell us what the recall is. I have inquired now several times about what the recall is without an answer. I called Lennox and they said there is no recall. It is apparent to me that their text was all lies. It seems it was their way to gain access to my house to check their shoddy installation without taking responsibility. CARBON MONOXIDE KILLS. FDM
Kenneth S.
Kenneth S.
09/07/2022 12:00:00 SA
I am updating my previous review because the crew seemed to secure our AC units that were tilting after the original units were replaced by Four Seasons 6 years ago (old units did not move in over 26 years, but owner said new units tilted due to an act of god). Not sure how he would know that without investigating. Too early to know if problem was corrected and I still disagree with paying anything because it seemed to me that Four Seasons did not do it right in the first place. I'm improving my rating because they at least discounted their original quote.
Mark A.
Mark A.
1/24/2022
DO NOT USE.  We had them check out our furnace and replace our hot water heater.  Tuesday the technician comes out and says everything is in perfect working order. Everything is working fine on Wednesday morning and afternoon.  Wednesday night they replace our hot water heater.  An hour after they leave, there is a high pitch ringing noise.  They come back out a week later to check out the ringing noise and say our motor needs to be replaced immediately. They quote us over $1,000 for that.  Everything is in perfect working order to immediate replacement? We email multiple times trying to get customer service to resolve the issue and they have not been responsive.
Jacqueline B.
Jacqueline B.
6/15/2022
Four Seasons Heating and Air Conditioning customer for quite a unfortunately, my feelings have changed due to recent highly dissatisfied service. The insufficient service began In May 2022 when I turned my air conditioner and immediately noticed an lack of air flow through my home as well increase of temperature on thermostat.  My first reaction was to call Four Seasons Heating and Air Conditioning to resolve my issue and repair an issues or malfunctions.  Below are the following experiences that have led me to this unpredictable feelings I know have for the company.

1.) On May 18, 2022 a Four Seasons Heating and Air Conditioning arrived at my house and I explained my issue. The technician performed a routine maintenance check of air conditioner and checked MOST of the vents in my home and reassured me everything was fine and I should not experience any more problems.

2.)  Exactly a week later I began to experience the same issue with my Air Conditioner unit of not providing  a flow of cool air throughout my home, of which the technician promised I would NEVER experience  again.  I called Four Seasons Heating and Air Conditioning, to raise my concern and schedule for a second technician as soon as possible. The technician arrived and performed the exact the procedure as the first technician, which was as I stated checking the vents, performing what I BELIEVED to be a service maintenance on my air conditioner unit and the additional task of which was cleaning the air conditioner with a water hose.  And again, upon his departure, like the first technician promised I was worry free of any malfunctions and a safe hot-free summer.

3.) On June 14, 2022 I was experiencing the same issue of a malfunctions regarding my air conditioner of not cooling my home and my thermostat reading 89 degree on a peak of a massive heat wave approaching my living area. The technician arrived on June 14, 2022 and observed my air conditioner then concluded my air conditioner was non-repairable due to licking freon. The technician then urgently advised me to purchase a new air condition unit for my home as the repair prices were going to be higher than installing a new unit. The technician then came into my home and called a manager to gather a detailed price. Once the technician called the manager, the final cost told to me was $6,000 for a new air conditioner. I was in complete disbelief of the outrageous price I was told and did not agree and the technician left my home. Exactly 10 minutes later, the technician called my home stating he left his tools outside my home and stated he was 10 minutes away from my home. After 20 minutes , I called the number of which he called from and asked when was he going he arrive and shortly after he arrived. Unfortunately, the technician lied stating he left tools outside my house and his intentions were to present with a better deal in his mind, which was $5,000. I again declined the offer and the technician left my home for the second time.

These three experiences are the most unprofessional treatments I have ever encountered. Four Seasons Heating and Cooling has presented themselves to me as a reliable company and unfortunately those trustworthy thoughts are gone. I sit in my home now with a Senior Citizen during a dangerous heat wave without air conditioner in my home, because Four Seasons Heating and Cooling has lost professionalism and empathy for their customers. If there technicians had any knowledge of there job , I would not be in this situation because I would known my air conditioner was non-repairable. I am disappointed and looking else where to take my business and I advise others to do the same.
David L.
David L.
01/07/2022 12:00:00 SA
Contacted the company to give them another chance. My voicemail was ignored, they called and bothered my wife and not the number I left explicit instructions to call, when I did speak to someone she was rude, kept repeating I understand instead of addressing my issue and was more interested in me changing my yelp review. Said they would call me back, never did, but I am now getting junk mail from them as well!

Do yourself a favor and don't waste your time with this company.
Howard C.
Howard C.
7/20/2022
I had a great experience with Four Seasons Heating & Air Conditioning, Inc. for the replacement of our furnace and air conditioning.  They were very responsive, professional, and priced competitively. I would recommend and use them again.
A A.
A A.
2/13/2022
Not sure if this location is right but had Mike J come in to fix a furnace.  Thumbs up for professionalism, knowledge , expertise and personality.  He explained the problem and more.  He was wonderful!
Samantha Y.
Samantha Y.
05/08/2021 12:00:00 SA
I'm not going to change my review because they were not only late multiple times, but they misdiagnosed my problem multiple times as well.  Golden seal changed my circuit board yesterday and it's finally fixed.

This was not a part that was previously installed.
Greg D.
Greg D.
08/11/2022 12:00:00 SA
Just had a new central air installed and couldn't be happier.  Old one gave up when home warranty service didn't know how to fix it correctly.  For a little over a year I had a home warranty and who knew who was coming,,,,here I do and when I call they come and I can always call them back.   Will continue to business with Four Seasons.
German P.
German P.
11/27/2021
Hired them to clean the furnace and vents.  Got a great tech, named Rich.  Received two texts and a call the days prior to the service call as well as a call from the tech, Rich, when we was heading out.  Was scheduled between 8-10am and he arrived exactly at 8, which was great.  Very professional and experienced, started explaining the whole process to me and answered my questions.  Honored the digital coupon with no problem over the phone.  Would definitely go to them first for any other service needed.  If you need or want a similar service in the southwest Chicago or burb area ask for Rich for the vent cleaning.
Jonas M.
Jonas M.
4/29/2022
Terrible service and absolutely the worst customer service ever...I waited 5 hours for someone to show up and they didn't bring any equipment, marked it out of scope and left.  When I called customer service they put me on hold for 2 hours and then hung up.  The absolute worst HVAC company I have ever seen.  Avoid at all costs...absolutely do not use.
Karyn T.
Karyn T.
7/31/2022
We had our A/C go out on the hottest day of the summer.  We bought a couple of window units just so we would not be forced into any snap decisions.  We called 4 seasons, even after a terrible experience with them in 2013.  The appointment was after another company giving us their quote.  Kurt showed up on time and began by inspecting the current HVAC.  He then sat with us discussing the options as well as the past experience we had.  He was concerned with our past experience with 4 Seasons and wanted to make it right.  Kurt also made sure that anything that was indicated on the purchase order or his email was taken care of or to contact him directly.  We now had 3 quotes and we decided that the warranty and 5 years maintenance was the best deal for us.  We then set up a time for the work to be done.  Jaime and Oscar were the technicians that came in to do all the work.  They were very professional, courteous, and kept us informed of everything that was being done.  They got the A/C up and running, however they were not able to complete the Furnace and would have to come back the following week.  They cleaned up every scrap of paper and metal, which was very impressive since it was done in the dark.  Our overall experience with this process was pleasant and again great work by Jaime and Oscar.
Mike S.
Mike S.
4/23/2022
What a complete waste of my time, this has been! After describing my problem and sending several pics showing what my hvac unit looks like, inside and out, the owner messaged me saying 'we can definitely help you out with this' and said for me to call. Which I did, and talked to a girl in the office, who made an appt. for one of their techs to come out the next day. After several more calls and texts with the office and later with the tech, I finally met him at the job, 1/2 hr. drive away for me. I don't live there; just own it. After the tech met me, he hemmed and hawed and worked on his notebook computer with his office, and after 20-30 minutes of that, came back to me and said they couldn't fix it and didn't know anything else to do, and didn't have any referral to give of somebody who might know how to fix it. So, all the time I spent was a complete waste, and only pursued it with them, cuz the owner said they could take care of it! I won't ever waste any more time on them, and neither should you!
Bill N.
Bill N.
01/05/2021 12:00:00 SA
Just an update to my review. I just got off the phone from Four Seasons as they were responding to my review. They offered to refund the cleaning of my furnace that I declined. I explained that I appreciated the offer a refund, but couldn't accept it in good conscience. They performed a service that I had no problem paying for and that wasn't the basis of my review.
Andy L.
Andy L.
7/25/2022
I received a call from customer service today with regards to my Yelp review. To their credit, they understood the situation and rectified it as best they could even though they didn't need to.
F B.
F B.
6/27/2022
the utmost worst company to use!!!!
minus zero stars if possible
1- over priced
2- worst communication
3- promises they wont keep
4- they will send your tech out on new assignments before completing yours!!
5- schedule and leave you hanging
6- they lie and perform work without permits
7- use inexperienced techs do do major installs

i feel sorry for the employees that are willing to do a good job !!!!

run and run fast and run far, you can find better service, pricing and quality elsewhere!!

trust the yelp reviews, i wish i would have !!!

UPDATE:::

A week after I fired them and had them to Remove the partially installed system they would like to address my my concerns and resolve the issues. Gave me a phone number to call with an extension as they can't find my account!! Funny there is no account!! I fired you!
They must have so many customers service issues that you have to leave a message and expect a call back within 24 hrs??!

I've lived at my location for less then a month and every single neighbor that I've met has had issues with four seasons.
If you seriously would like to address the issues  why not talk to the list of employees that made promises and tried to address and solve them after i paid you thousands of dollars for a new hvac system that was never completed!
List of employees starting from sales to tech to customer service and sales again
Jacob, Brandon, Peter, Holly, Tania, Beniah, Kathy, Nick, Bruno.

If you truly want to address my concerns and issues you you honestly start in-house!!
Alex T.
Alex T.
1/16/2022
We had Four Seasons come out for a yearly check, and found out our furnace was broken. We were able to get a new one installed the next day. Great customer service and people. Highly recommend!
Tony C.
Tony C.
06/03/2022 12:00:00 SA
AVOID THIS COMPANY! Recently I had a new furnace and a/c installed by Four Seasons. The total price I paid was to have included a humidifier at no extra cost per their multiple advertisements. As the sales manager said, the price I paid included everything. Unfortunately, because of the size of my unit, there was not enough room to install the humidifier. I asked the sales manager and customer service people for a credit to my account in the amount of the cost of the humidifier. They flatly refused! Their policy is that since I did not pay anything EXTRA for the humidifier, they could not refund anything. The sales manager was extremely rude and unprofessional and the customer service department was of no assistance. This is not a good way to work with a new customer, is false advertising, and will result in me never recommending this company to anyone.
Ronald P.
Ronald P.
07/12/2022 12:00:00 SA
Four seasons manager reached out and we came to a mutual understanding. I have never been one to cut my nose off to spite my face. In reality 4 seasons did install my new furnace in October of 2021and works great.
Sydney G.
Sydney G.
12/27/2022
Our furnace broke during the coldest day of a winter storm. The first tech who came out to diagnose was awesome. He diagnosed quickly and figured out what we needed to do. The techs came later that day to install the heating system. I was told by the first tech that estimated time for the installation was 4-5 hours. The two techs showed up at 1:30 in the afternoon and took a LONG time to complete the project. They did not communicate well with us and we had to go ask them several times about the status of the project. 10 hours later at 11PM at night, they finally finished when we were about to send them away because we needed to go to bed for work the next day. The project took double the time I was told. They had to leave at one point to pick up something from the hardware store and were gone for over an hour. They also did not clean up the area well and there was dust everywhere that we had to clean up. Everything is working nicely, but it was definitely not acceptable how long the project took.
Jeanne W.
Jeanne W.
06/12/2022 12:00:00 SA
Sad to say, I wouldn't recommend this company! Our air wasn't working so a serviceman was sent out only to come two hours late. He said we needed some new wiring because it was bad but it would be expensive...said he would call with an estimate and never called back! Had someone else fix it for 170. So much for needing expensive work done!
Patricia H.
Patricia H.
04/01/2022 12:00:00 SA
I woke up to take a shower on Sunday and had no hot water. Since this company has serviced all of my units within the past year I called for a service appointment. They came out Monday, spent a few minutes and told me that there was nothing they could do and that I needed to purchase a new hot water heater. The unit is old and I understand that but I asked was there anything they could do to get me hot water for the time being. The technician's name was Jonathan and he said no there was nothing he could rig. After going for 3 more days without hot water a friend of mine called and offered to take a look. It was just the pilot light. He got it going in 1 minute flat and I had hot water about 45 minutes later. I'm appalled that this supposed trusted company would flat out LIE and take advantage of an elderly woman!
Anthony S.
Anthony S.
6/22/2022
Have used them for over 10 years to service and repair any issues with my 2 hvac units.  Always been happy with their service.  I needed a new wet switch flood detector installed on one of my HVAC unit and the price came in higher than I thought it should be.  Tonya in customer service was great.  Worked with her to get a price I was happy with. Will continue to use moving forward.
Ron B.
Ron B.
3/29/2022
DO NOT take their word as truth.  These guys will flat out lie to your face about what is going on with your furnace/water heater and try to scare you into purchasing a high dollar furnace/water heater.  Get a 2nd opinion people.  When I got my 2nd opinion the tech said I do not need a new furnace, the furnace is not leaking carbon monoxide into the home, and the heat exchangers in the furnace are not cracked.  When I told him Four Seasons tech said the opposite, he said Four Seasons is the biggest scam artist company in the trade.  Scumbags.
Richard H.
Richard H.
11/11/2020 12:00:00 SA
Historically I've always been satisfied with Four Seasons, I thought that while they may not have the best prices, I could trust the work they did.
That is until yesterday's service call.
I now have questions about ever dollar I've spent with this company.
Did I need a new hvac 5 years ago.
Did I need a new A-Coil in my old house.
It's all in question.

Yesterday I had a tech out to fix my humidifier.  I could hear the sensor click but no water was flowing to the pad.
Tech comes out spends 5 mins with the unit quotes me $233.

I tel him it seems high and I'm going to check in with my father in-law.  Retired school teacher, but jack of all trades.
He spends 20mins with the unit.  Asks me if I have a paper clip.  And fixes a small clog In the tube.

So I did not need $233 part+labor.
I needed a paper clip.  $1.99 for 100.

So my question is, are the techs grossly unqualified, or is the whole company full of crooks.
Because hitting a person for $233 for an unneeded repair is borderline criminal.  

I have spoken to the customer service folks.  They gave me a free cleaning in the spring.
While barely admitting any wrong doing and basically trying to get off the phone with me.  

I doubt I will have Four Seasons back in my home.
Trust a life time to build a moment to break.
And while I have recommended Four Seasons to people in the past, you can be certain I will never say a kind word again.

DONT CALL THESE PEOPLE.

Glad I have a some common sense.

Wonder how many unneeded repairs my tech has done this week.
How many struggling families have been ripped off.
Deb R.
Deb R.
6/17/2022
This review is for the young technician who came to do the annual cleaning on our new central air conditioner.  The tech's name was Ricardo V. This guy was great- he did a really thorough job cleaning the unit, but also explained about the new materials being used in air conditioner's now, he showed how to clean the exterior of the new unit, and best of all, he didn't mind being asked a lot of questions. We use 4 Seasons for our annual furnace & air conditioner cleanings, and we get a variety of techs- some good, some so-so, but this guy knew his job and was extremely knowledgeable.  I hope we are able to get this guy in the fall for the furnace check up.
Daniel B.
Daniel B.
4/19/2021
An issue arose during an A/C tune-up that resulted in my thermostat no longer working.  While I contended it occurred after a tech changed some wires on the A/C, a 2nd tech argued that the thermostat had 4 wires instead of the required 5.

With that aside, I knew the thermostat wiring issue when I first installed it.  I only had four wires, and just followed directions in hopes it would work.  And it did, for several years.  That is, until wires were changed on my A/C.  And the A/C wire was the first one that the thermostat had an issue with.

Going back and forth with a customer, blaming it on the thermostat, is not the right way to handle situations like this.  Giving options, with the additional notation that they may not work or last doesn't really help.  Especially when you give an option that will definitely work, but will cost much more.  The way things were handled right then was not the best.  And if a 2nd tech is required (to clean up after the 1st), saying you'll try to get them to come up the same day isn't satisfaction.  If a 24-hour a day service, there should be no reason to say something like that.

This issue was resolved.  After discussing the issue with customer service an agreeable resolution was put in place, which is also why this rating was upgraded.

I still do not agree with how the issue was handled in the first place.  More needs to be done to improve customer service.  A phone call should come across asking how things went, what was good, what was bad, and how to resolve any issue.  It should not be about asking what can be done in an effort to change a review.  Hopefully changes will be made accordingly.

I suggest anyone who uses Four Seasons pay attention to everything closely.  Including any documents and bills that you may receive, comparing them to what you're told previously.  Perhaps even recording any discussions that result in extra charges, regardless of the reason.

Again, the issue was resolved between Four Seasons and I.  What happens with you always depends on the tech you get, among other things.  Next time I'll have to request the 2nd tech.  Seems lately that's the one who resolves issues in the end, including re-doing the work of the first one.
Bob S.
Bob S.
06/02/2022 12:00:00 SA
After my service issue, company management contacted me and made an acceptable refund credit, explanation and apology.  Turns out the day I called for the second repair was one of their busiest of the year and they were overwhelmed for a couple days.  I was assured that my experience is the rare exception and not the norm.  They are working to improve.  Fair enough.
Xander C.
Xander C.
03/08/2022 12:00:00 SA
This has to be the most unprofessional and unpleasant company I've ever used. Upon initial visit I told their technician about 2 places that were leaking. The service was not done same day but over a week later. Only use this company if you want to get ripped off. WAY overpriced and definitely not worth the hassle. It's been over a month and I still have not received an itemized bill. They claim to be all inclusive but companies have the ability to break down parts and labor. (The parts needed for this repair do not equal over $100 so I suspect a 70+% markup) As of today they still refuse to send it. If I could give ZERO stars, i would.
Joshua B.
Joshua B.
8/24/2021
I don't yelp alot, but luckily I read the reviews here and see how this company prices gauges. A/C went out this past weekend, they came out quoted me a crazy price saying i needed everything.  After reading reviews got a 2nd opinion, and glad i did.  Saved me almost half what they quoted on a brand new unit.
Eve M.
Eve M.
11/12/2022 12:00:00 SA
I wouldn't even given them a one star if I could. This is a horrible company to call for basic electrical or plumbing service. I sent the plumber away based on what he was saying but I kept the electrician because of urgency, big mistake. The technician I worked with was poorly trained and do not know what he was doing or just trying to make a quick sale. The work he did was halfway done and I failed the village inspection for a second time. When I called Four Seasons Heating and Air Conditioning to back and complete the job/fix the problem, they said I sign for it and wanted to charge me more to complete the job they were supposed to have completed to begin with. I even spoke to a supervisor Mike that was very rude, just trashy and not helpful at all, a complete time waster. Needless to say I had to call another company to take care of the problem. Although I also used them for my business but I will never use them again for my home or business. I  don't know what have changed for Four Seasons but they are not the same company they used to be!
Jay E.
Jay E.
2/18/2022
Total scam! and disappointed with the first/and last experience with Four seasons. Wanted to tune up/clean a boiler at the house. The technician did not clean or even didn't want to light up the system after repeated requests. Perhaps he didn't understand the system, to begin with. He was just pointing out many parts were broken/non-functional including that the pilot system is non-functional, and the water has to be completely drained which would cost around $5000.   Not impressed at all and we wanted another opinion from a different technician from another company. The tech from the other company came the next day, lit up the boiler right away, cleaned the burners, and mentioned there is no need to drain the water as it is a closed circulating system. The boiler working just fine as of today. ZERO repairs. All it needed was a cleanup. Needless to say, this was my first and last contact with Four Season. If a technician comes up with similar outrageous outcomes/opinions always get a second opinion from a trained technician before signing on wasting a ton of money. Overall, quite disappointed experience + waste of money.
Even more interesting, soon after I placed my review in Google, I got a response from Kayce, Director of Customer Relations at Four seasons, saying, we will look into this, and requested a personal email explaining the circumstances. Guess what, never responded!, that is after sending an email, and a couple of reminders.
Update: 02/12/22,  Responded to Kayce on Feb 9th at [email protected] as suggested, no response whatsoever so far. Also filed a complaint with customer service,  days ago and told me that someone will be in touch within 24-48 hours, perhaps, you can guess by now what the Four Season's respond would be :-) , no body called to follow up so far.  Just beware!
Mary Jo V.
Mary Jo V.
06/05/2022 12:00:00 SA
Four Seasons came out at a time convenient for me to check out the air conditioner that wasn't working.  After extensive review, it was decided that I needed a new unit.  They came back the same day and installed the unit.  Very professional, both the company and the techs that installed it.
Bryan G.
Bryan G.
1/25/2021
This company was great.  Our heat went out in the middle of the night.  When I woke up in the morning our temperatures were dropping fast.  I called them around 8am and they had someone over by 9:30am.  The women in the phone even told me to look up their $35 off coupon on their website.  Antwon Simmons was my service rep and he was incredible knowledgeable and very polite.  He found the problem, walked me through it, explaining everything, then he fixed the problem quickly.  It was also fixed at a reasonable Price which I was shocked about having had this issue on a last minute Sunday.
Jocelyn LV ..
Jocelyn LV ..
8/29/2020
We purchased a brand new ac unit for our home 2 years ago and it was WAY TOO SMALL for the size of our home. 4 seasons knew they gave us the wrong one. Which the technician knew too and never did anything about sending our replacement. We called MULTIPLE TIMES. We had technicians come every 2 weeks -6 different guys- to pretend they knew what they were doing and try to fix it. Literally nothing. They even placed the ac facing the wrong way because they were too lazy to fix the wires. This has cost up plus 10k and their service visits as well.
This is going to corporate and I will be filling a suit against them for fraud. A company too lazy to do their job correctly and service their clients.
SAVE YOUR MONEY AND HEADACHES FOR OTHER COMPANIES, not worth it.
Jon S.
Jon S.
8/20/2021
Been using them for years including getting a new furnace in 2017. Very disappointed when I called for service on my AC compressor located on the highest level of my condo building (6th flr roof). After inspection it was determined that unit needed to be replaced (understood--20 ye old compressor).Four Seasons said they would need a crane at $1,700 to get the new unit to the roof.  I found another vendor who did NOT need a crane-- saving me at least $2k.  Shop around!
Mike G.
Mike G.
1/18/2022
BEWARE - ORCHESTRATED SCAM - BEWARE.
This company has executed an intentional scam to scare consumers into a Carbon Monoxide (CO) leak coming from the furnace to scare consumers into buying a new furnace from them.   Ask questions, get a second opinion and don't feel the pressure to spend $5,000 - $15,000 due to a leak.
We had a service tech come up to repair our furnace that was acting up with a minor problem.  During the course of work on our 5-year old furnace, the technician notified me of CO leaking from the furnace.  He showed me the CO meter he was using which did show a small reading.  I asked him to check the other furnace for a leak which he did and registered a CO leak on that one as well.  Both furnaces are only 5 years old.

He proceed to recommend that I speak with his account executive to get pricing on 2 new furnaces as that was my only option.  He coached me on how to negotiate a good deal from his Account Executive and suggested we install the same day as he will have to shut down the furnaces.
Before he left, he charged me $300 for the service to repair the furnace which was ME changing the air filter with my filter...I questioned that being a fix given the filter in there was only 1 month in and I change them regularly.  $300 for me to change the filter with my own filter, doing it myself was what I questioned...his response You have bigger problems to worry about with Carbon Monoxide spewing into your home.

When he left, I went straight to purchase my own CO Meter.  I tested the house all over, the furnace, the vents, etc.  I tested to confirm that my meter worked using The cup test, testing the garage and stove - confirmed it works.  No CO coming from either furnace.  After I canceled the installation of my two new furnaces, the Tech called me directly asking me why...he asked me what kind of meter I bought and how much it cost...I told him it was a $120 meter - he replied well mine is $500 and much better than hours. (it's not, they use the Fieldpiece CO meter which is $266 and he didn't use it accurately which resulted in the false positive - more on that later).  He hung up with frustration that I canceled the install and purchase of 2 new furnaces.

On top of this, the furnace stopped working the next day (the air filter switch wasn't the fix as I told the tech).  The new Tech did fix the issue (water/condensation in the motor) and had his CO meter running the entire time.  He fixed the issue and told me that there was no reading of CO nor any signs in the furnace.

In Summary - the first tech came out, did not fix the problem, initiated an orchestrated scam with his account team to scam me into buying 2 new furnaces based on an intentionally false CO test.  He didn't do any investigation on how a CO leak could happen, his explanation being that it's impossible to investigate but it's 100% confirmed that I have a dangerous CO leake.  He didn't look for any other signs and his only recommendation was to buy 2 new ones from him that same day (he didn't even suggest I call the manufacturer of my current furnaces given they are only 5 years old).  Lastly, he found a loophole in using the CO Meter - per the user guide and instructions Do not take readings directly in a stream of air from a register, flue, etc.).  He got the readings because he attached the CO meter directly to the register and left it there while he conducted his work 20+ minutes.
Beware of this company - I have submitted complaints and will do what I can to ensure all consumers are warned.
J. R.
J. R.
8/19/2021
Called these guys out once to do the seasonal furnace check / cleaning for the winter a few years back.  The job the guy did was average, however, he tried to convince me that the heat exchanger was possibly cracked and was trying to guilt me into buying a new furnace.  He said that he thought there was a hairline crack, but admitted himself that he wasn't sure.

I asked him what the dangers of a cracked heat exchanger were, and the big one he said was carbon monoxide leaking.  So, we got a carbon monoxide detector for the basement and it hasn't detected any over the past few years.
Loren S.
Loren S.
08/10/2020 12:00:00 SA
How does this place stay in business????
I just read all the other reviews...
They came to my house a couple times to just fix an ac unit.  Said it was a filter.  Haha... changed it and nothing.  Now I reschedule and they cancelled without even telling me.  And they said they cancelled because they don't fix my type of AC!  Which is the most standard AC system that nearly all homes have.  They're liars and their technicians are a waste of time!  Don't call these guys!
R.L. C.
R.L. C.
7/13/2021
7/13/21 Update - Wow, the response from the owner is not only inaccurate but includes flat out lies. My condo building is not even 18 years old. And I never told your crew not to come, your staff finally admitted after 9pm they would not be able to make it. Given noise ordinances in Chicago, fairly certain that would have made you all non-compliant. Rather than doing the right thing, you'd rather try to leverage my refund to get me to remove my online review and when that didn't work, you try to turn the blame onto me, the customer....shame on you.
Marie B.
Marie B.
4/20/2022
Horrible company. They lied and said I need a new furnace. They came also to my mom's house again unexpectedly and wanted $80 to clean furnace. They were never called. She already had it done last year. I'm calling the Attorney General and report them she is 100
Ron H.
Ron H.
10/20/2021
We recently had a new furnace installed shortly after moving to a new property. the old furnace was 20 years old. We could have had the furnace installed the same day, but due to my prior engagement we got the install done the following morning.
The installers were friendly, knowledgeable and very professional. They explained every step they were taking to perform the install and I was left with a working furnace and a clean basement.
Kristen P.
Kristen P.
08/03/2021 12:00:00 SA
We recently used Four Seasons to replace our no longer working air conditioning unit. We were all very happy with the entire process. The sales representative was friendly, listened to what we needed, and explained his recommendations at an appropriate level of complexity. The technicians were also wonderful - friendly, competent, respectful. I also appreciate the long-term service commitment of the company. Would highly recommend!
Thomas K.
Thomas K.
11/07/2022 12:00:00 SA
I am writing this review as a tech struggles to get our heating working.  We had a new Lennox heating/AC system installed 72 hours ago.  The technician clearly had limited knowledge of the electrical wiring setup and had to call his supervisor several times to be told what to do.  Within 48 hours our heating failed.  They responded quickly, sending a different tech to diagnose the problem.  A third tech came to our home the next day, as the second tech did not have parts.  Only half the needed parts were sent, and a third tech could not do the repair.  They sent the needed parts the next day and a fourth tech arrived at the appointed time.  After an hour it was clear he was not able to get the heat going.  Meanwhile the temperature in our home has ranged from 61 degrees to 67 degrees over the last two days.  My sense is Four Seasons may be competent to install a very basic setup, but ours appears to be a bit more complicated (it is electric) and they struggle with it. Now I am told another part hast be ordered, with delivery tomorrow afternoon.  This tech is also going to request a more senior tech be sent to install the next part.  My advice - beware if you have an all-electric system.
Gerry S.
Gerry S.
06/02/2021 12:00:00 SA
They spent 15 minutes diagnosing the problem then got their account manager on the phone to try to sell me a $6400 new AC unit because he said my 9 year old under warranty compressor went bad. I called another company and they changed out some electrical and the unit works perfectly now. The good company also said that Four Seasons initially installed the AC improperly by not putting in the correctly rated circuit breaker which likely caused the problem to begin with.

Would never use Four Seasons again.
Guate G.
Guate G.
2/28/2022
Responded right away and had new unit installed same day. We had called another company and they had was wait a whole day without heat.
Sohaib Q.
Sohaib Q.
06/04/2021 12:00:00 SA
I've called them in the past because they are usually the only option nearby, but this time I called because my AC unit had stopped working correctly. First I was charged just for them to show up, and then when the technician looked at the unit, he quoted me that it was unfixable and said I had to buy a new one for almost $6000. I talked to a neighbor who recommended Berger heating and cooling, and a technician came out and found that the problem was a frayed wire, which cost $200 to fix because the technician was here for a little over an hour opening up the unit. Four seasons is all about charging too much and doing too little. I would not recommend them.
Chris S.
Chris S.
8/25/2021
Tenant reported HVAC not working this morning. Got four seasons on site same day. Tech Ricardo spent 20 minutes at the premises during which time he says replaced 2 capacitors without consulting me about scope or price. AC now works. Cost $610. Pricing is piracy.
Kristofer K.
Kristofer K.
7/30/2021
My air conditioner stopped working. We called Four Seasons. It turns out the blower motor that circulates air in the house needed to be replaced. The technician said that the unit is 9 years old and furnaces only last 10-15 years and that replacing the fan motor will cost $5,000. This is not a typo. He then recommended that I replace the furnace for the small sum of $8,800.

A couple of points. 1) Furnaces can easily last 20 to 25 years. 2) I found that the replacement fan motor cost $520. Are they implying that labor is $4500? Ended replacing the motor myself in about three hours. I just paid myself $1,500 an hour.

Stay away.
David G.
David G.
12/09/2021 12:00:00 SA
On Wednesday 11/3/2021 the hot water I had installed in February went out. On Thursday 11/4/2021 the technician came and we were told that it was the gas valve. Later that day another technician came out to install the gas valve. The technician failed do the job correctly, he did not drain the hot water tank. I had 40 gallons of water all over my floor. After this happened the incompetent technician went to his work truck to supposedly call headquarters of Four Seasons. Upon returning to my house, he used a very small wet/dry vacuum that he admitted would not work. He apologized to my wife, but then proceeded to leave with our 1st floor flooded. When my wife asked if Four Seasons would immediately send someone out to professionally take care of the damage, he had no answer and simply left in his truck. My wife and daughter were left to attempt a massive clean up. This was utterly and totally unprofessional on Four Seasons' behalf. I have since then made several attempts to get answers from Four Seasons and no one can give me a straight answer. I was told on six different occasions that I would receive a phone call back and never did. I was offered a total of $500.00 for the damaged caused. Four Seasons has yet to provide any answers or insight as to how this is going to be fixed. Four Seasons customer service department is one of the worst I have ever dealt with. I would not recommend using Four Seasons for any of you're home heating or air conditioning needs or repairs because if you end up having such an issue you will simply be given the run around and left with the damage. I have been left with water damage to the drywall/sheet rock, baseboards have peeled away and some paint has started to bubble and peel. I have no recourse now except to make a claim with my own homeowner's insurance for damages. Mold has already started to set in on our drywall.
Jackie B.
Jackie B.
7/14/2020
It's day five and I still haven't heard from CEO Musial of Four Seasons on his company's mistakes in my plumbing problems.
Would not recommend this company for plumbing or anything else!
If I could, they would get 0 stars.
Patrise W.
Patrise W.
06/04/2021 12:00:00 SA
These people are not respectful of your time whatsoever. Yes my appointment window was 4 hours. However, we are 2 hours into that window and I have YET to even be assigned a technician. Are they planning on assigning someone on the fourth hour when they are supposed to be here. They do know the sun sets at 7PM and the won't be able to even see my unit right or do they not care. Apparently neither of two. New update. I've finally been assigned a technician, who will be here in another 45 minutes. Because after already wasting my time what's another 45 minutes.
Tami O.
Tami O.
4/23/2019
Update: I received my $85 refund and the check cleared. That was appreciated.

You want to resolve this? Stop robbing consumers. The 3 generation spiel is lost on me because your technician called someone who approved the price gouging and did not correct the bad math. I was offered a 15% discount. The technician lowered the price from 1500 to 1450  and the person on the phone never corrected him.

Glorias customer service skills are lacking. She offered me a 20 something percent discount and tried to offer a lie as to why the piece was broken. I cut her off. That means you are protecting the technician. And the discount still wouldn't come close to what I paid.

I never got my $85 back that was promised to me.

(This was an unposted draft I decided to post)
S L.
S L.
12/06/2021 12:00:00 SA
DODGED A MAJOR HEADACHE - - -AVOID!!!  
Furnace was acting up (not turning on consistently).  Tech (Adam) came over and indicated numerous issues.  With the issues indicated by the tech plus the furnace being 20 years old we decided it was probably time for a new furnace. The tech provided a few quotes (which were pricey - -almost 2x than other quotes subsequently received).  Then, he uninstalled our thermostat to see how many wires were currently in place.  However, he never reinstalled our thermostat leaving us without heat.
We scheduled an installation for later the same day in the afternoon.  The installers were an hour and 15 min. late (after scheduled window time).  Then, the installer told me that I needed to sign some documentation. However, the documentation indicated I was agreeing to scope of work and placement neither of which we had gone over.  We began going over the work to be performed - - I asked about the additional wires that were to be run from the furnace to the thermostat and the installer indicated that wouldn't be necessary (even though this was in the signed contract).
Next, we went outside to discuss where the holes for the PVC pipes were to be run. The installer indicated he didn't want to run the PVC pipes out of the side of the house by the AC unit as he was concerned about the village's ordinances. He wanted to run them out the back of the house into the back of a lilac bush and under a kitchen window.  (The PVC pipes are for inlet of air into furnace and outlet for furnace gasses.)  I indicated that placement would be unacceptable as intake of sticks and leaves and outgas of fumes right under a window were not going to work.  (Found out after-the-fact that running PVC pipes under a window is not up to code. Word of advice...make sure township/village approves a permit before doing work with this company to protect yourself!!!!)
Finally, the installer began bringing materials inside and indicated they were estimated to finish at 1:30 - 2am (It was 5:30pm).  No one at any point mentioned that the installation duration was 8-10 hours.  I sent the installers away (no work performed...still no heat since thermostat was never reconnected) and contacted 4 Seasons to communicate all of the issues.  The account exec (Tom) indicated he would communicate the issues internally (no explanation was provided for the issues) and he would put a hold on installation going forward until he heard back from us.  Well he's going to be holding forever because I would never use or refer this trainwreck to anyone.
We ended up using a reputable company that actually where employees actually know what they're doing and pricing isn't a complete gouge.
You've been warned.
Deborah G.
Deborah G.
12/17/2021
Four Seasons came out to tune up my furnace. I waited a month for an appointment. When the tech was here, he offered to check the water heater as well. It was only a year old, and working perfectly, but I agreed because I wanted to make sure it would last a long time.
One week later, the water heater started to make an engine- like noise, and suddenly I lost water pressure and hot water throughout my house. I called Four Seasons and they said they would send a tech out to check late in the day. I waited all day. In the meantime I contacted another company I have done business with.
Turns out the Four Seasons tech left the  water heater temperature on the maximum, and after a week the pipes under my house burst. The sump pump shorted out, and I had 4 feet of water in my crawl space!
It took over 2 days to pump the water out.
I had to install a new sump pump, and there will be fans on to eliminate moisture from the crawl space for 1-2 weeks. The bill so far is $1000. And I have no idea what my electric bill will be after running the pumps and fans.
I finally got through to customer service, and they said they will review the service I received. I am not sure what resolution they will offer. I will update my review when their review is complete.

Update:  A Four Seasons tech just came to photograph my crawl space. It has been 10 days since the flood, and I already paid someone else to clean up their mess. He said there is no evidence to support my claim. I am so upset!
  I plan to file complaints with the Illinois Attorney General and the Better Business Bureau.  I am posting my review on several Internet sites.
  DON'T DO BUSINESS WITH FOUR SEASONS HEATING AND AC! They have some negligent people working for them, and they take no responsibility for the consequences!
Marianne J.
Marianne J.
07/05/2019 12:00:00 SA
On the hottest day of the year so far - our air conditioner died. Called Four Seasons and Jay came to the house earlier than he was supposed
to - which was impressive in and of itself.

Jay showed up and my first impression was oh yeah. I could tell by just looking at him that we got the winner winner chicken dinner of repair men.

Before entering the house, he put on booties. He went to the basement - talked some repair man stuff while my husband. He figured out the problem was with the fan and he fixed it!!!!  He re-checked everything not once but twice!!!

Jay was sweet, kind, funny and yet professional. The bill was a little higher than expected - however he was here after hours - so we paid overtime rates.

Would I recommend 4 Seasons Heating and Air?  Absolutely.

If you are I. Illinois, ask for Jay. He is a rockstar.
Jen S.
Jen S.
2/23/2022
We have used Four Seasons for years.  The technicians are always knowledgeable, reliable & dependable. We always recommend them to friends & family.
Nic Z.
Nic Z.
12/01/2021 12:00:00 SA
Contacted these people to service my hot water (boiler) heating system.  Appointment had me on a 5 hour window for tech to show up.  Really?!  At the end of this period tech showed up and appeared in a hurry.  Before even looking at and cleaning the system tells me to crank it to 80 degrees.  So how in the heck is he supposed to clean hot burners?  We then get into a discussion regarding the pressure of the system.  When I tell him that I keep it on a lower level he says he can't guarantee anything and with that cancels the appt. and is out the door.  Forget this company.
Sandra S.
Sandra S.
5/25/2021
Do not use this company. They lied to us and their customer service is awful. We installed a new furnace January of 2020. We are now moving and wanted to simply know if the warranty is transferable. The response from 4 Seasons was we don't remove furnaces. We never said that. After finally getting a supervisor we were told we had to call Lennox. Lennox told us labor was covered by 4Seasons (which they denied) Lennox is sending us the actual warranty but why didn't we get that with the installation? I also question although it's too late now if we really needed a furnace and the old one which was installed in 2008 couldn't have been repaired. And for this new one which  was costly why didn't they tell us about a zero % financing deal that we got a mailer for a day later. Live and learn but this company is awful.
Hermie V.
Hermie V.
02/12/2022 12:00:00 SA
They came out promptly since my furnace was malfunctioning & had no heat, since I had a furnace over 23 years old, the circuit board went out, I opted for new furnace & duct cleaning.  Furnace was installed same day & duct cleaning the next day. Price was on point after discounts for both services & products. Technicians were prompt, courteous, clean & knowledgeable as was the office staff. Will definitely call them for dryer vent cleaning & A/C maintenance this spring!
Christian C.
Christian C.
3/19/2021
They were great in previous years until this year.   My heat went out in February during the deep cold days and I knew EXACTLY what the problem was, it was the inducer blower fan.  I purchased a spare inducer fan when I purchased my house because I wanted to get and have on hand the most common failing part on my heating system.   Anyway, I paid $$117.00 for this part n Amazon but Four Seasons quoted me almost $1,000.00 for this part and install.  Now understand this, the fan is only 4 screws to install and takes only 5 minutes.   These people at Four Seasons are greedy and unethical - and when it gets cold outside , they really think they have you by the balls, not me.   I'm all for companies making a profit, but God Damn, don't try fucking me that hard.
Maureen S.
Maureen S.
03/11/2022 12:00:00 SA
Had a new furnace installed, there were some bumps in the process and we were unhappy with the customer service response until I finally was able to talk with the CEO who was a very pleasant and reasonable. He listened to me and smoothed things over making things right. Much appreciated.
Elijah M.
Elijah M.
5/16/2020
they dont even deserve 1  star,  these people specialize in the art of deception,  in all my 55 years,  this is  by  far the worst place  I have ever  dealt with!

The lied to me!  And when the technician called  his  office from my home,  his boss didn't know  he was on speaker phone!

seems  like yelp has the real reviews on these scammers, they  gave me one price,  then charged  me another, lots of  pricing games,  and  pricing negotiations.

Four Seasons  tried to say that I needed a whole new  system,  and they couldnt  fix the other one!  then  when I said no to the hard sell, the  tech called his boss,  who surely  didnt  know he was on speakerphone,  so I heard the whole conversation,  well the boss said cant you do something for these people, after the tech already said it was not repairable!  but the boss pushed him,  and he said well  I guuss!  I mean I know its  20 degrees outside and they  have no heat, (but the lazy lying tech didnt care).

So then the tech  offered to fix  my  unit that was unreapairble!  at an insane price!  $1500!  I declined,  they he  started offering lower prices to fix  what he said was unreapiarable!  Also the tech  was  low skills  he told me three different things  were wrong with the  heat  before he  later  said,  its something else,.  anyways  they  tried to rip me of!

I called another place  and  had service from another company.  they came out  told me what was wrong the first time, and they  came  with 2  trucks!  and 2  techs!  and they told me the truth,  unlike  the liars at 4  seasons.  And so  they fixed my heat for  1/2  the price  of what 4  seasons offered.

Bad tech,  bad boss tried  to rip us off!  they have  nice color  mailers, but the  service is  overpriced,  dishonest,  and quite  RUDE!

and so  I paid for a service call!  They  made me pay  when they arrived! and they  didnt  fix anything!  he told me  4 things were wrong  with the system  before he was able to figure out what  was really  wrong, so  I paid  for them to tell me  my heat was broke!  well DUH  thats why I called them.  SO  there is a reason  they force  you to  prepay!  this is  SHADY!  they charged  me  and then tried to rip me off  and it was  20 degrees outside and we had  no heat!  they dont care!
Justin L.
Justin L.
7/13/2021
I always want to like Four Seasons, but their quotes are just always ridiculous. Came in about $1000 over two other competitors, and they were unable to match and keep their promise of beating competitors by $500! They were able to budge a little bit, but nothing compared to what the competitors offered. Based on a lot of research and talking to some friends in the industry out in Arizona, there product is very similar to what the competitors offer. I own a few properties and Lennox has always been proven to be difficult to get parts for if something happens. Their supply chain is just not up to par.

Four Season's service in general though is very good! I have used them before for service and never had an issue, were always to address my problems, but still at a cost.

My service today was phenomenal I worked with Austin S., who was very detailed and was extremely communicative and reachable at all times. Walter, who came and did the quote was very through as well and the both of them had me seriously considering Four Seasons, if it wasn't for the pricing. For what its worth, they both did an amazing job as I don't believe it is their fault that my business was not earned. It was solely on the inability to compete on pricing and availability of the installers to come out. Both did absolutely everything they could to gain my business.
Tracy W.
Tracy W.
07/01/2022 12:00:00 SA
DO NOT USE THIS COMPANY -- SO DISHONEST AND OVERPRICED! My AC went out and I called For Season, what I thought was a reputable company. The tech told my my unit was dead and would need a new unit. I was told in no uncertain terms I would not need a crane to replace my AC unit when the service guy was out (I asked a million times if he was sure, even confirmed all the paperwork). The next day, the installers would not install my unit and said I needed a crane and tried to rip me off almost $4000 between permits and a crane. (Other units in my building never needed a crane for replacement)  After this debacle w 4 Seasons, I found and went with a local small biz chicago HVAC company. the small business triaged and told me my AC unit wasn't even broken and a repair would have fixed me right up. They also confirmed that I did not need a crane! AGAIN, DO NOT USE FOUR SEASONS! Support small local business!
Heather A.
Heather A.
10/09/2020 12:00:00 SA
This is an update to my previous review. The company called me to ask what had happened.  I guess I did get the date wrong for my service call. They reviewed the call & I did say a specific date which for some reason I put it wrong in my calendar but it would be nice if they did reminder calls beforehand. I still don't know why I would have picked a day that my daughter goes to school?
Lastly, they did admit that their representative on the phone about the free service didn't specify the duct cleaning still had to be paid & only the fogging was free.
The service techs are always professional & knowledgeable!
Kay C.
Kay C.
7/26/2021
I last used these guys in 2017 when I left my 3 star review. I had no contact with them since that time. Starting in May they have been persistently harassing me by phone with special offers even though I asked them following the first call to take me off their list and never call me again. Today I have called AGAIN to be added to their Do Not Call list.

Businesses aren't allowed to cold call consumers on the Do Not Call list unless they last used the service within the past 18 months. Reported you to the FTC.
William O.
William O.
5/28/2021
Happy to report that (out of the blue) I received a $250 refund of the overcharge for gas leak repair.  This was a surprise because after offering to refund the amount I felt I was overcharged, I received a docusign release form that released the 4 Seasons from any and all legal liability.  I called to tell them I was uncomfortable signing a legal release and they said it was required if I want a refund.  I upped my rating by 1 star but still trying to figure out who signed the customer acceptance on the pdf of my invoice.
Estelle S.
Estelle S.
1/19/2022
Please Don't call these people. They are the worse.  And they don't care about their customers.  The only intention is to sell you a new unit by lying hand exaggerating the problem.   Even went as far as unplugging a couple of hoses that are needed to start the heater. That was done to prove that we needed a new unit.    Crooks, called my friend and he fixed it for 50 bucks.   do your homework.
Scott A.
Scott A.
02/07/2022 12:00:00 SA
Had Four Seasons provide air duct cleaning. Very professional very clean. Highly recommend them for their services.
Karen W.
Karen W.
05/09/2022 12:00:00 SA
I had a new central air unit installed last year by my company that I have used for years. Everything was great until the heating unit went out. The service guys that they sent out, did not even know what they were doing. They had to call on the phone to ask how to finish installing my unit. To top it off a field inspector had to come out and show them what to do. They also made a whole in my roof for the vent but didn't patch it properly so water was leaking onto my $4000 unit. My company says the unit they installed was too big for my house. I turned on the air conditioner and it wasn't working. I had Four Seasons come out and tell me it is my companies fault (the ones that installed my central air) but they can fix it for 1582.00. Because it has a leak and no freon. My air man came out and said that Four Seasons had indeed disconnected the coil to work on the heating unit so they had to uninstall the coil and reinstall it. It says that on the Four Seasons paperwork and what they did. My air man says this is on Four Seasons and that they need to own this. I am thoroughly disgusted with this company. A Four Seasons man told me that they have three teams of HVAC guys an A, B and a C unit. He said I probably got the C unit. Now they want to charge me 1582.00 to fix my unit and not honor a warranty where they did not do the right thing. Its going to be 90 all week and no air and no call back.
Mike M.
Mike M.
05/02/2020 12:00:00 SA
We were excited to finally get our new Lennox HVAC installed by Four Seasons Heating and Cooling (5701 W 73rd Street, Bedford Park, IL 60638)  on April 16th.  The installation went reasonably well (had a glitch with the thermostat that was ultimately resolved).  Unfortunately, to my chagrin, I discovered after Four Seasons had left that the 21 SEER condenser printed on our work order that we were supposed to have gotten was actually a 15.5 SEER condenser!  Obviously, I should have discovered this at the time of installation, but stupidly didn't check.

I called my Four Seasons representative, Tom Goodrich and expressed my dissatisfaction with the actual SEER rating on the equipment not matching the specification on the work order.  His explanation was that this unit, in a lower tonnage configuration, was indeed rated at 21 SEER.  However, because I have a 4-ton unit, mine was rated lower.  He also said that's why these are listed as up to 21 SEER...except there is no such up to verbiage on the Four Season work order, and in any event it doesn't make sense for an incorrect SEER rating to appear on my work order when Four Seasons knew I was buying a 4-ton unit.  On the Four Seasons work order, it simply says Condenser SEER Rating and lists 21 SEER.  Obviously, if my unit is not capable of 21 SEER, then it was inaccurate and false to list it as 21 SEER.  

Having gotten nowhere in my conversation with Tom Goodrich, he told me his supervisor Jeff would be giving me a call the following day.  After two days passed and no call from Four Seasons came, I reached out to Tom again and was told that both he and Jeff would be calling me the following Monday.  I will post an update on the resolution, assuming he calls.
Jason M.
Jason M.
12/08/2019 12:00:00 SA
Beware sales tactic:

As a return customer (I had a new AC unit installed by Four Seasons), I had a certain level of comfort with having the Four Seasons come to our house and look at our Furnace.  Our Furnace had been running erratically for 2 days.  The Four Seasons representative came in and said that issue was with a valve in the unit.  Showing me a cost break down on his tablet, the cost to repair was $1100.  He also pointed out that another part was likely to break down soon  and cost another $1000.  The sales pitch was to ultimate pay $2,000 for these repairs our buy a new furnace.  With the given scenario, we chose to pay for a new furnace.  

Now, looking at what transpired.  I write this on December 8, 2019.  My situation is eerily similar to other posts on Yelp (Nov. 11 2019, Nov. 12 2019, Feb 20 2019, June 14 2018, Nov 2 2018)  were repairs were over inflated to convince a customer to buy a new furnace.  With a simple Google search the valve fix should have been $350-$600.  I cannot find the cost to repair that for over $1,000 anywhere.

I'm very active in our neighborhood South Loop Facebook groups and have been very happy the recommend local services and companies online and to my neighbors.  

We are all homeowners with children and can be easily swayed when our home lives are effected.  As a return customer who would have continued giving Four Seasons our business, I am deeply disappointed of what had transpired.
Tammie A.
Tammie A.
8/19/2020
I finally received my updated contract today with the warranty info. Wish it didn't have to be a month long ordeal. But I appreciate them getting back to me. It does make me feel better about their commitment to their customers.
Michael B.
Michael B.
12/06/2021 12:00:00 SA
4 season has always done professional work and been on time within stated quote of arrival. Had furnace replace gas piping replace toilet seals fitings in showers and kitchen also  Laundry all done   Neat and clean the best about 4 seasons they have plenty of helpers to  Assist in finishing the job Whenever they need extra parts.
Brad O.
Brad O.
12/06/2021 12:00:00 SA
During an annual service call the technician discovered the heat exchanger on our furnace was cracked. The technicians who installed the new furnace were polite, worn booties, and did a nice job cleaning up after the installation. Pleased with the service I received from Four Seasons.
Rebecca F.
Rebecca F.
2/15/2020
Floored that this remains the best gig in town. We are tied to the company by warranty and that is the only reason we continue to use them.

Technician - lovely man - came out to clean the hot water tank and deemed it near the end of its life this week. We scheduled a new install for three days later. He said it would be 2-3 hours. The guys were supposed to call en route - didn't. Showed up at our door at 8 AM without announcement. Appreciated them being on time, but they forgot a part, which required one of them to drive BACK to the office (by Midway) for it. The 3 hour window stretched into 4...then 5...then 6...then 7. My entire planned day was cancelled. The guys made me feel like it was MY fault that it wasn't going as planned.

I'd love to say this is an isolated event, but the heater install two Januarys ago (why do heaters always break in the dead of winter?) required THREE subsequent visits to get it working properly, and each technician who came out after the initial install had a different I don't know why they didn't... comment about the guy before them.

The AC was swapped out this past May and ironically it was snowing that day. The dude couldn't get our heat working that night for some reasons and the company refused to treat it as an emergency and wouldn't send someone out that night to troubleshoot it. The guy who came the next day flipped a single switch and it was back on.

Its one not so funny comedy of errors with this company every step of the way and I'll be honest - I'd avoid at all costs. Everything is effortful, nothing goes according to plan and that isn't the kind of technicians or service I can recommend.
BC E.
BC E.
06/12/2020 12:00:00 SA
We have a home warranty that sent one of their contracted vendors more than a week after we called in our claim. The replacement estimate was higher than we anticipated and still left us with costs, despite having been assured certain things would be covered. We called Costco for a second opinion, they called within an hour and had someone at our house that afternoon. The repairman Mahti said he felt he could fix it and three hours later, our house was cooling down. I really recommend these folks and appreciate their efficiency. Our cat is happy too!
Brian K.
Brian K.
11/11/2019 12:00:00 SA
UPDATE: as you can see they responded below.
A few things: they called me twice later and understood my concerns and escalated them. When they called me, they asked what they can do to make it better, but never offered anything. I told them I had already moved forward with a different company, and to stop ripping people off.

The message from the business owner says that they would've been able to fix the problem the same day with a lifetime warranty is 100% FALSE. The tech said they would have to order parts that would either be there in 1-2 days AND the parts only had a 1 year warranty. Just keep lying Four Seasons...

DO NOT USE THIS COMPANY

Don't be fooled. Shop around! Please read this before doing business with this company. I am fairly handy and do most my own repairs on my rental property. My furnace stopped blowing hot air and I tried all normal troubleshooting to no avail. Four Seasons sticker was on my furnace so I called them to come out. The tech determined it was a circuit board and gas valve that needed to be replaced... for $2100! OR replace the entire furnace for $6000, but wait, they'll give you a discount if you pay in full by credit and it's only $4000!

I decided to research the first option for the repairs. Always look up your furnace model number and it's parts. From any third party parts dealer online, you could get the above parts for under $200. You can even look up videos how to install them, which are pretty simple (however I'd rather not mess with gas for liability reasons). So you're telling me that labor is $1900?

I called and talked to an account manager. I asked for the breakout of parts and labor. He would not give me any information, just that it's a flat fee followed by how they're a nationwide company and the flat fee covers overhead, their 365 days 24/7 services, and more corporate lingo. I work in the corporate retail industry, and I know this is just a script. I asked again for the breakout and he said he cannot share that with me.

What do you have to hide, Four Seasons?

This company is robbing naive people blind. When you're desperate to fix a furnace, someone won't do their research and accept these outrageous quotes. It's frankly disgusting.

I called 6 other local companies and all gave initial estimates of LESS THAN HALF the quote I got from Four Seasons.

DO NOT USE FOUR SEASONS
Karen B.
Karen B.
03/08/2021 12:00:00 SA
This is an abbreviated comment. My full comment / critique is on the Better Business site. Four Seasons wanted to charge me $344 to replace a $7 capacitor on my furnace. On another occasion a Four Season's technician told me my furnace sounded funny BUT he (the technician) couldn't say how it was supposed to sound. Their technician told me I could go to Sears if I wasn't pleased with their service!? I'm writing this critique ( three years later) because Four Seasons has started calling me again, AFTER I've told them not to, because of the aforementioned encounters. Hey Four Seasons ...leave me alone and I'll leave you alone, o'k?
Roman E.
Roman E.
12/22/2021
Had my second furnace install from 4 seasons.  Very competitive price.  Once I signed the contract, techs showed up right on schedule 2 days later.  Finished in 1 day.  Professional, polite, installers and cleaned up afterwards.  Called ahead of appt. so I didn't have to sit around waiting for a big window of time, they stayed late to get it all done.  When I requested a quote, sales rep came out within a day or two right on schedule.  Highly recommended.
Rick R.
Rick R.
4/29/2021
4/29 Update: Two technicians, Mahdi and Barry, came out to further inspect the system for a Freon leak. After checking out the usual points that cause leaks, they opened up the furnace and found a faulty coil!
It gets better. Because we have Four Seasons perform their yearly checks, the coil will be replaced at no charge!

Ok, I'm changing my review from bad to good. The two techs who came out today were very thorough and professional. Respect.
Michael K.
Michael K.
10/16/2021
I had a new Furnace, Air conditioner, and Thermostat installed. The furnace broke exactly one year from the installation date. the thermostat took three service technicians to get working right, and the brand new Air conditioner was installed damaged. I would not recommend this company to anyone. I spent way too much for substandard equipment.
Pat J.
Pat J.
12/23/2020
Positives are that tech is professional and on time. However this is the second time, I was told I needed to replace heat exchanger. Of course I am concerned about carbon monoxide leakage which is why I have a monitor that was glowing green...no leakage. Asked that he send the pic he supposedly took with his phone to my phone; he said the program wouldn't allow it lol. As soon as he left, company called asking if I want a second opinion from another tech from their company. No thank you. Got another opinion and as soon as I said that a revious tech said I needed a heat exchanger, the new tech asked Four Seasons? Is this a known ploy of this company. I don't know but my heat exchanger is fine.
Felipe J.
Felipe J.
11/19/2020
A technician came to our house today to check the furnace. He said the Co2 levels are too HIGH AT 13PPM and that it needs to be replaced. The estimate he provided was $9000 plus $2100 in interests charges for total of $11100. I asked how much I'm paying for parts and how much I'm paying for labor. His answer was I don't know its $9000 total. I declined and I said that I would contact 2 more companies to get estimates and compare prices. The second company that came gave me an estimate of $5500 for the exact same parts, and the third company gave me an estimate of $4425 and has great reviews. I was flabbergasted by the difference in price I felt like It was going to be the biggest rip off of my whole life. I was thinking of making a $5k down payment with four seasons and then finance the rest. Turns out with that same amount I was able to fix the whole problem with no financing needed.
Pa C.
Pa C.
06/08/2021 12:00:00 SA
Should be a zero.  Right on website it says service in hours - not days.  Their words not mine.  They call endlessly to do seasonal maintenance and can come for that almost immediately but when you have a real issue and call it is a 3 day wait.  Update the lies you have on your site.  Have some integrity when it comes to truth in advertising.  Found another service to come out in 3 hours.  You should learn from your competition and stop thinking you are the only big bad game in town.

UPDATE - Called as requested and was told would receive call back.  To date - nothing.  Want to earn business back?  Post it here.
Adriana S.
Adriana S.
11/19/2019
The technicians are extremely professional. They get 5 stars. Customer service gets negative stars.  Rude, impolite, do not return calls , argue with you and once a big expensive job is done forget it to try and get a smaller job done!
They are disorganized beyond belief!
This is the first negative review I have left for anyone in years!
I never received a call back about my disatisfaction!
I asked for one.  
What do they care?
They replaced a boiler and made money so now I'm not important !
The notes on their computers are innaccurate and they never fixed them.
Tone of customer service reps is full of attitude.
Luciano M.
Luciano M.
4/14/2021
Had my yearly service on the AC unit. The technician who came to service was very professional in every aspect of the service. Explained all the aspects of servicing the AC. When completed the service, the area around the unit was cleaned and in good condition.
Great service. on time and completed the work. Well recommended for work that Michael has done.
Thank you.
Mike D.
Mike D.
01/03/2022 12:00:00 SA
Prompt, knowledgeable, friendly, professional. Great value. From appointment set up to job completion, all involved were great! Would highly recommend.
Joanne H.
Joanne H.
10/07/2021 12:00:00 SA
Our kitchen sink was filling with water at 3 am in the morning.  We had to bail 5 buckets of water out of the sink over the course of 3 hours.  In the meantime, we called 10 plumbers and the only one available at 9 am was Four Seasons.  What a mistake.  The company sent a young plumber who was clueless.  He not only walked away without completing the job but he damaged our neighbors apartment kitchen by putting a snake down our sink that put a hole in her kitchen pipe.  What a disaster.  We had to call in a second crew of plumbers that rodded out our kitchen sink and bathtubs. For all of the advertising these folks do they need to monitor their talent pool.  Luckily, they repaired our neighbors kitchen pipe and she now has fans in her kitchen as water was all over her floors and cabinets.  Leave these folks alone!
Bryan S.
Bryan S.
10/11/2019 12:00:00 SA
So, it's been about a year since I had Four Seasons out to clean my furnace and I only hired them because my regular guy was booked solid.  My furnace is about 10 years old and the blower motor is starting to squeak slightly.  When the Four Seasons tech showed up, he said oh, do you hear that squeaking sound?  That means that your blower is starting to go bad.  Once the blower goes out, you might as well just replace the entire system.  This system is pretty old and will need to be replaced eventually.  Want me to get you a quote to have a new furnace installed?  Since he's not my regular trusted guy, I declined and just had him proceed with the basic cleaning.  

Let's fast forward to today when my trusted guy came to do the cleaning, shall we?  

He fired up the furnace and immediately noticed the squeaking sound that's coming from the blower motor.  Here's the dialogue that ensued:

Trusted HVAC Guy: Do you hear that?  It means your blower motor is starting to go bad.  

Me: I know, the guy last year said that I'd have to replace the entire blower assembly and furnace because it's ridiculously expensive to replace the blower once it goes out.

Trusted HVAC Guy:  What?  That's ridiculous!  There's absolutely nothigng wrong with this furnace.  This is a Carrier furnace - I'm an authorized dealer and I can easily get parts for this thing.

Me:  Are you serious?

Trusted HVAC Guy:  Absoultely.  The motor is starting to squeak slightly but it's still operating just fine.  Call me if it gets worse.  I'd estimate that it'll could cost you no more than $150 to have me come out and replace that motor.  Sorry to break it to you but the last guy who came out was trying to rip you off.  

You heard that right - the guy from Four Seasons was trying to rip me off.  They would have charged me between $5k and $10k for a new furnace when the part could be replaced for $150.  Unbelievable.

Shame on you, Four Seasons.  I'll never, ever, call you for service again.
Joseph T.
Joseph T.
10/30/2019
I had really hoped I'd found a dependable and honest company, but I guess my search continues. I contacted Four Seasons for a furnace clean and check. The tech calls me down to my furnace to tell me the Limit switch is bad and that it's unsafe to continue using. Of course I don't want to have an unsafe part in my furnace and asked how much it cost. He says they are pretty expensive and then tells me the part itself is $515. Of course I paid it, but later that evening I looked up the part and it goes for about $35-$50 bucks. I mean I understand a restocking fee, but Jesus Christ a 1000 percent mark-up.

Long story short is that I feel like I was taken advantage of and really hope others don't fall into their up-charging practices
Melanie L.
Melanie L.
8/28/2021
We purchased a brand new AC unit and within the first 2 months it has now broken 3 times. We keep calling asking someone to get out ASAP to fix it because we have a 3-month old baby in the home and it's 100 degrees outside. Ridiculously unprofessional and cheap company. They clearly installed our AC unit incorrectly.
Yoda B.
Yoda B.
12/03/2020 12:00:00 SA
Oh how I wish I checked these reviews before calling Four Seasons, a move I will regret for a long while. Story begins with 2 furnaces (both admittedly old), 1 a workhouse that has never given us problems and 1 that didn't work. The Four Seasons story ends 4 weeks later with 2 furnaces that don't work (while it's 20 degrees out), 4 techs that have come by, $800 paid for maintenance and repair, and a $15k quote for 2 new furnaces.

We found a different company to come out that fixed our furnaces in a couple of hours (for free!) and a $15k quote to replace 2 furnaces AND 2 AC units.

Upshot is that not only is Four Seasons bad at its jobs, it is also ridiculously overpriced.
Dave J.
Dave J.
8/26/2019
Make sure you get other quotes before doing business with this company. Our AC went out and I had Four Seasons come out to repair. The unit needed two electrical parts and I was quoted $1100 for the repairs. While the tech went to his truck for the parts I went online and found the parts for $88.00 .  I brought this up to him and he kind of avoided the question but finally admitted that the $88.00 sounds about right. I told him I will have someone else do the work. I then talked to a account rep who told me that's what we charge. I have done business with FourSeasons for many years, NEVER AGAIN!

So the owner asked if there was anything they could do for me. I told him, yes you could refund my $85 for the mis-diagnosis of my ac. So I get a call from their customer support who tells me if I delete my negative review they will refund my $85. I told them NO, I wouldn't do that. Guess what NO REFUND CHECK!! That's the way this outfit does business
Denise H.
Denise H.
11/22/2021
This is the second time I've used Four Season's and I can not say enough about what a positive experience it was in dealing with this company.

Having to replace my furnaces/humidifiers was not a surprise (16 y/o).  I contacted them for my routine winter check up and Joe (service tech) ran a test,  both tested positive for CO.  After my initial shock, Joe listened to what my needs were in choosing new systems and took the worry out of the whole process.   They were able to schedule installation the very next day.  I had every confidence in Candido and Ruben (installation team).  It is so nice to find a company that you feel you can trust and treats your home as if it were their own.  They were so careful not to scratch hardwood floors that had just recently been refinished.  I asked Candido if it was possible to change the filter access and he said he would try.  The old filters were  behind the gas line and humidifier switch which made it very difficult to change.  Candido was able to change it to be right in the front.  It's the little things in life, so appreciated!!!

Knowledgeable, professional, punctual and friendly.  Thank you to the entire Four Season's team.
Tim S.
Tim S.
11/10/2020 12:00:00 SA
They lied and stole $80. I was specifically told there was no fee for a technician to come out and assess the situation, and even provided detail on the situation to the rep and mentioned it might not be an HVAC issue and they still insisted there would be no fee for a technician to come out and assess the situation. The technician came and assessed the situation, determined it wasn't an HVAC issue, and insisted I now owed $80, a complete contradiction to everything the rep said. I'll be submitting a chargeback with my bank, which means the lie will now end up costing them.
Robin T.
Robin T.
10/11/2021 12:00:00 SA
Four Seasons reached out to me again and asked to work with me regarding this issue.  They offered an acceptable accomodation.
Kenneth D.
Kenneth D.
9/25/2019
WARNING: DO NOT USE FOUR SEASONS -THEY WILL RIP YOU OFF!!!!!!

Garbage disposal not working since I purchased house. I had a Four Seasons plumber come out to give me an estimate. He looked and poked around GD for about ten minutes and states you need a new unit, this one can't be repaired. So I'm like what will it cost about $200? He laughs and says your looking at $600 easy. I'm like ok not going to happen today. So today I have another plumber come out he was here 5 minutes, found a screw was blocking the GD from rotating properly. Please take your business else where this company is just plain shady and greedy!
Kelly L.
Kelly L.
8/19/2021
I have dealt with Four Seasons heating and cooling for multiple years, in regards to a unit that they installed 18 years ago. Due to the age of my A/C unit and lack or efficiency, I had decided to call them to get a quote on a new A/C. According to the receptionist, they sold not just Lennox A/Cs but other brands as well.
The sales guy that showed up, was initially nice, but as the conversation went on, he started to get pushy, condescending, and even called my semiretired husband a Bum.  He stated that they ONLY carry Lennox A/Cs and made rude comments when I asked about other brands.
He talked a lot about his Italian roots, and his Uncle Vito who could take care of anything which appeared to be possibly a veiled threat.
This guy was so full of himself, and was not helpful in anyway, in regards to what type of A/C he was recommending, high efficiency or not.
The quote was so basic, that it did not even list the original price of the unit, which was a bit fishy.
Left a message with customer service and Conrad, an executive called and left a message, but of course, when I called back, no one answers.
Joe A.
Joe A.
9/28/2019
Called to schedule a furnace check up and book it. I am given a 5 hour window that the technician will come. At the very end of that window I missed a call from the tech and one minute later a call from the office. I call them back 6 minutes later and my appointment has been cancelled and I will have to reschedule and they are booked 5 or 6 weeks out. Since they cancelled on me they clearly have a hole in the schedule today and could come out, but they're not going to.

Really, really bad customer service.

Edit:They called back and offered to do the job for free today as a gesture of customer service, which I appreciate. I will update again after the appointment.
Thomas A.
Thomas A.
10/01/2020 12:00:00 SA
Tried to rip off a first time
Home owner!

I was told my boiler was cracked and leaking dangerous levels of CO2. The tech shut off the gas valve and broke it in the process because he said it was too dangerous to run. Tried to strong arm me into spending $8000 to replace everything and they would come back tomorrow. Had another guy come out this evening who confirmed everything is fine, other than it needs some maintenance and a good cleaning. The kicker is that the CO2 levels were the same on there machines, except the level it's showing is NORMAL which I was able to verify by doing some research myself. Additionally, the cast iron on the unit is not cracked it's completely fine. The technician also told us that the unit was really old, and when we found a manual saying it was 20 years newer than he said he couldn't explain it. I would stay away and avoid this company. I plan to contact the city, consumer reports and anyone else that will listen.
Bill B.
Bill B.
07/11/2019 12:00:00 SA
Do NOT be fooled by this company and their pretty vans! You pay TOP DOLLAR and They send out untrained technicians to PRACTICE in your home. I will never ever recommend them to anyone. Brand new HVAC system installed and I had to follow a guy around my property to correct him on numerous things. HE WAS NOT PROPERLY TRAINED AT ALL. Finally my system broke down after 30 days, just to find out after 3 service calls that it was installer errors.
I had to ask one tech to leave my house after 2 hrs. I watched him fumble with a simple wiring connection that he did NOT HAVE ANY PRIOR KNOWLEDGE OF. After 3rd service call and many complaints they finally sent out a guy that knew what he was doing. Too many problems to list here STAY AWAY FROM FOUR SEASONS- BE SMART!!
Amanda M.
Amanda M.
8/21/2021
My AC has been broken for two weeks.  The first time Four Seasons sent someone out I left work early to meet them, but they didn't have a ladder so just left immediately.  The second person came out a few days later with a ladder, but was unable to do anything.  When the third person came out they said I needed a new unit and arranged for the install.  The day of the install the company called and rescheduled due to a family emergency.  Due to my busy work schedule I had to wait 6 days for the install.  However on the day of the repair the workers showed up two hours after their time window (at 9pm) and said they'd have to reschedule because it was going to take 6-8+ hours to install.  Such an inefficient system that has wasted my time repeatedly.  Why send a crew in the evening for such a long repair, when you know they'll have to reschedule?
Sonya A.
Sonya A.
10/27/2021
I ordered a replacement furnace in Dec of 2019 from Four Seasons heating and Air. The salesman convinced me that the size of furnace I had is no longer needed and he recommended a smaller one.  The smaller one was fine until the temperature dropped below 30 degrees then it would not heat the home above 65 degrees and when the temperature was in the teens the furnace would not heat the house above 60 degrees. I called Four Seasons and explained the problem, they sent someone out to take measurements of all the windows and doors. Within a week, I received a call from Four Seasons to install a bigger furnace at no additional charge. Four Seasons kept their word with their guarantees and I am forever grateful and will use them for all of mine heating and AC needs.
Ryan O.
Ryan O.
01/09/2021 12:00:00 SA
Our furnace broke down on a Friday a night and I was able to reach a responsive local company, Global HVAC, who came out first thing Saturday morning. He was able to diagnose the gas value was not responsive on my 2.5 year old Lennox furnace. Unfortunately, he did not have the part and Lennox is closed on the weekend. He recommended Four Seasons Heating & Cooling.  Unfortunately when I called, Four Seasons would not even entertain letting me know if they had this part in stock without sending their tech to do a diagnosis. I was fine to pay for a second diagnosis, but I am not fine with them even letting me know if it would be worth it since I need the furnace to work this weekend, not next week.
Sally O.
Sally O.
8/16/2021
My husband called four seasons out because our air conditioning was not working.  The guy came out and really didn't know what was wrong with our air conditioner but started to say that a new air conditioner would cost $9000 to replace and who wants that.  Forget them.  We called someone else who fixed our air conditioner for a lot less money.
A L.
A L.
9/19/2019
I had my 20 year old furnace and A/C replaced.
Got best price quote from 4 seasons.
Other places were higher or didn't even get back to me with a quote.
I went from an end 80% efficient furnace to a 95% efficiency furnace plus more efficient air conditioning the installers were  friendly and did nice work. It was installed to my liking.
Systems work very well. And much quieter than old system. Rebates from com-ed and Nicor brought the price down even more.
Robert R.
Robert R.
12/28/2019
I always use Four seasons for my heater and AC maintenance, they always call ahead with time of arrival and they're on time. very respectable, Courteous and knowledgeable.
Ann W.
Ann W.
8/17/2021
I appreciated the reply from the company but the reply has the facts wrong. I called ComEd as well as Four Seasons and both told me that Four Seasons would issue the refund check. After my review posting, I received a call from Four Seasons customer services and the lady told me that Four Seasons should be the one issue refund check. If you look at the ComEd rebate website, it clearly says that HVAC contractors are the one receiving equipment rebates and should pass along to customers. If Four Seasons has any intention to issue refund, why it waited eight weeks until I posted the review. To this day, I still don't have my refund. Waiting continues.
Helen C.
Helen C.
8/24/2020
I've worked with them for about 11 years, every year I use them as I have 5 units.  This year, I had to get one fixed but instead was told one needed a part because the technician turned it off and wouldn't turn back on.  The unit was working fine and retained a temp of 70 degrees in 90 degrees.  Since the time, that unit can't even remain at 71 even if it's only 75 outside.  They've sent a seasoned technician over only to tell me it was the unit isn't letting out enough air with a switch and someone will get back to me about how we can get it fixed.  That was weeks ago.  I've been sleeping in another floor of the house on hot days waiting for that call.  I've given them benefits of the doubt to call me.  I've even called to see if someone would send me my past two invoices.  I've been told they'll send it.  Nothing.
Is it because I didn't buy a new unit?
Once was a reliable company now has become a sales pit. I've remained loyal and this is how they treat their loyal customers.  I've refrained from writing a review but since they seem to not care, here it is.  These new technicians will tell you you need a new unit and starting this year, we can only be so lucky to get Freon from them.  Sure my units are older.  But they still work and repairable. Funny.  Each technician has a different view of what happens to be wrong.  And it always leads to buy a new unit, or I'll break your working unit so you're forced to pay for a part that you don't need in the first place.
Mark R.
Mark R.
07/12/2020 12:00:00 SA
WOW. . . What can I say?  The technician was very nice, prompt, professional and had a great attitude and braved the 95 degree heat to look at my AC unit.   HOWEVER . . . . I was pretty certain that I needed a new unit as mine was about 13 years old.  When the technician called the office for an estimate for me, he started at around $7000.  When it was obvious that I was not going for it, he asked if I qualified for any type of discount (senior, veteran, first responder or medical person).  Suddenly my estimate dropped to $6324.  I thanked the repair men and sent him on his way.  I called another company and got a $4200 estimate and finally settled on another company and got the complete job for $3545.  That is a savings of over $2700.  I'm not sure exactly how they stay in business with such bloated estimates, unless they just rely on the $89 non-refundable service charge.  In these tough covid times, money is tight for everyone and this is not the time to be overcharging.  Shame. Shame.

UPDATE:  I think I missed a call from your company .  I returned the call and just got your automated phone system, so I didn't leave a message.  I have already purchased a new AC system.  For the record, I've enclosed a price estimate from the official Lennox website.  I realize that prices vary, but I think you would agree that a $2700 difference is a bit much.  Any chance we can take advantage of that  $500 Four Seasons Challenge?  I think you would have to agree that we found a better value elsewhere.
Lynn G.
Lynn G.
7/13/2021
Misdiagnosed.  After six weeks going back and forth trying to figure what was wrong, the air conditioner still isn't fixed.  They said it needed a new coil.  Charged me $1400 in labor (part was covered under warranty) and now says I need a new compressor and wants to charge $1800 in labor.  I could have bought a new air conditioner.  They don't show for scheduled appointments, put you on hold for over 15 minutes each time I called and when asked to speak to a manger they say they will call me and never do.  Horrible!!!!
Barbara J R.
Barbara J R.
07/01/2021 12:00:00 SA
A/C was not working so we called Four season and they were able to come the next day.  We were told we needed a new a/c unit or he could do a band aid fix for $600.  Didn't feel right as the unit is not that old.  Called another company and they fixed the unit for $120.  Will never use them again.
Kelly T.
Kelly T.
8/26/2020
I have used this company for a couple years as a loyal customer which started  with the purchase of a Lennox air conditioner.  Com ed gave us a new Ecobee Thermostat which works great with the old furnace and new Lennox ac installed by this company last year.  Then, we buy a new Lennox furnace and the installers can not get it to work with the com ed ecobee thermostat.  Four Seasons sends out 3 teams during the pandemic over 3 days with one team lasting 6 hours until 10 pm at night and furnace
still is not operationable.  My husband and I had to disinfect the used bathroom, the railings, door handles, etc because we are in vulnerable health groups for covid.  A total of 6 people were in our home over 3 days for a total of 9 hours, and still, the issue is not solved.  Customer service is slow and taking 3 calls with days of delay trying to resolve.  Please beware of this company because recently they have been poor quality in terms of product installation and customer service . The over pricing of the products is significant for this poor quality level of installation and customer service.  Matters still not  resolved on out furnace.  Better quality and service available for Lennox products on market than this company.
Don W.
Don W.
09/12/2020 12:00:00 SA
way overpriced  for ac repair
paid $3300 for a ac fan motor replacement
I feel like i been gouged
Anne L.
Anne L.
12/16/2019
12/5/2019: customer service never answers live. It always goes to voicemail. First of all,  isn't Customer service

I'm upgrading my review. I will give two more stars because they did come and check my humidifier without charging me. Thank you.
Sienne Y.
Sienne Y.
08/05/2021 12:00:00 SA
Four Seasons claimed my AC was not repairable. (It was 2 years old!). They offered to sell me a new unit. Puh-leeez!  I called TDH Mechanical and they found that it was dirty affecting airflow and overheating. Four Seasons is a scam artist. I get angry every time I see one of their trucks.
Daniel G.
Daniel G.
6/17/2021
I decided to use Four Seasons to install a new air conditioning unit as Costco had a special rebate on purchase and installation if I went with this company. Couldn't beat the deal. Everything went smoothly and the sales reps were very nice. On the day of installation it had appeared that the installer was having a great deal of difficulty installing the new electrical line. The installation took about 12 hours and he had worked on installing about a 25 foot run of exterior electrical conduit about eight hours. No problem. It got installed. The only other issue is that they forgot to bring the new thermostat I purchased and had to come out the next day to install it. Unfortunately that installer forgot to bring it too but they did send somebody out from their company with the correct one and he came back and installed it later in the afternoon. Still, no biggy. Then came time for the inspection that is required in Des Plaines. Failed inspection on seven issues (see photo). This was on May 28, 2021. I contacted customer service but was unable to speak to anybody (you are constantly sent to voicemail when you call) and left a message. I also sent an email with a PDF of the inspection report to their customer service department with no response or call back. I called again the next week and left another message and still no call back. At that point I decided to call back one more time and left a message threatening to leave a very negative review on the web and with Costco as I'm certain they don't want companies representing them like this. I got a callback the next day. Imagine that! She took my information and I emailed the inspection report again to customer service. I received a call a week later from a guy who said that they would come over and clean up the stain??? I told him the stain they left on my driveway (a different problem I was willing to overlook) was not the issue and explained the real problem. He seemed confused and told me he would get back to me ASAP. It's been 4 days and crickets. No resolution to this problem as of the date of this posting. My only expectation is that they acknowledge and remediate the problems identified in the inspection. Nothing more. I know that this is a busy time of season but I would expect that they would put this high on the priority list to correct as it involves electrical installation errors. At this point I could never recommend this company. It appears that they have installers that may not be up to the task of installing electrical runs and their customer service has proven to be extremely lacking. Next stop, Costco customer service.
Russ S.
Russ S.
5/23/2020
If I could give them negative stars I would. See the update at the end.

Saturday. Felt like we got the hard sell today which is not a good feeling. Our a/c unit was not working in a house we recently moved into. So I was looking for a long term service provider. The tech seemed nice enough. Took a look at our spacepak air conditioner. Said it looked like there was a wire issue and then he said he could fix it and then he went outside said the outside unit wasn't working and that it was the compressor. So I asked the options and was told we could fix the compressor or replace the unit so I said ok what are the prices. He called the business few times and said the new unit was 4470 and when I asked for how much to fix it -the compressor price - he said they didn't have the price - I'd have to call next week. But after a few minutes he said the cost of fixing the compressor is probably close to the cost of the new unit. He also told me if I wanted the air conditioning to work today or tomorrow we would have to go with the new unit. When I told him, no thank you I want to do more research on something this expensive, he said ok well I'll have to charge you for fixing the wire, but if we got a new unit, we would get that credited towards it. I had no problem paying for a service call, but wished he didn't fix the wire since the unit doesn't work anyway.

Bottomline something seemed off so I paid the bill for the wire and fifteen minutes called a different and what looks like a much more reputable company to come out tomorrow. I didn't feel I could trust this company. Do yourself a favor, use a different service.

Update: Sunday, had a different company come out today and surprise, surprise, only the capacitor needed replacing and coolant. So instead of a $4500 fix for something that didn't need replacing, it cost $339. Oh and our ac works now.

Found the whole experience with company disappointing and it felt dishonest. Only positive is I found another group that I would highly recommend. Message me if interested.

Also based on the owners comment below, I called and left a message to see how they addressed my complaint. Didn't receive a call back.
Shonda K.
Shonda K.
11/13/2020
Four Seasons went out of their way for me today!!!  I missed my call at 7:30a for my original appointment this morning and when I called to reschedule the young lady on the phone put me right back in the queue for service - TODAY!!!  What company does that??  And as a BONUS, they sent the most friendly [and handsome] tech to take care of my furnace tune-up!!  Four Seasons customer service is phenomenal and beyond expectations.  Thank you Four Seasons!!!
Agnes D.
Agnes D.
7/14/2021
the first tech who came to fix the air conditioning in one of our rental units that was leaking was great. The second one who came to fix the air conditioning in another unit did not have a clue.  We were charged $900 for replacing elements like capacitor that were not needed.  The guy had the wrong diagnosis of what the problem was.  I brought in Dr. Hvac and he told me that the problem was that the condenser was overheating and needed to be replaced.  Nothing to do with the power like the other tech guy was saying.  I was not surprised it needed to be replaced. It was almost 15 years old.  4 seasons was charging 8000 to replace it.  I got it replaced for half.  I ask Four Seasons to at least refund me the capacitor that was $350.  I'll give it back to them. They did not respond.  I am about to contact the CEO of the company.  Shameful.
Mark C.
Mark C.
04/01/2019 12:00:00 SA
I am extremely disappointed with the installation this company did on my furnace.  After the first attempt, It looked like an amateur job with mangled duct work and tons of silicone to patch holes and leaks.  It is an extremely disappointing experience after paying a lot of money for a new furnace with the expectation of a professional job.  On top of the installation, they installed a less expensive humidifier and didn't notify me of the change and apply the difference in cost.  They also installed the PVC water drain about ¼ from the hot air duct, and overcharged me for the job.  To top it off, they can't tell me if the work they did is fully compliant with Cook County and Chicago building codes.  This should be a simple question to answer if you are installing systems in the region.

I would never recommend this company, and I suggest others look elsewhere despite the positive online reviews.  Just look at the pictures of what these guys did to my duct work.  They have tried to make it up to me by making the installation better, issuing a credit (which was owed from an overcharge and not compensation for their crap work), and offering a cleaning (which I could care less about).  The only real thing they can do is fix the situation is reinstall the duct work, but I do not see them going to this extent.  In the end I am likely going to be stuck with damaged duct work and an inferior installation.  I have also had to make three separate arrangements for these clowns to come to my house an inspect and fix the job.

Stay away at all costs.

Update: I called them back to discuss a resolution.   On Thursday they said that they would discuss redoing the careless work their board.  I still haven't heard back from them.  There is nothing do discuss here.  I did not get the professional job I paid for, and this should be fixed.
Ken B.
Ken B.
07/09/2021 12:00:00 SA
I called them today because one of my air conditioners wasn't working. The repair person said I needed a new furnace and air conditioner. His total discounted price with installation was $15,800. I called another placed called Youngren's and they came this afternoon and fixed the old equipment for $200. Plus the person said their cost for a new furnace and air conditioner (Bryant brand) would be half of what I was quoted.
Leticia Z.
Leticia Z.
11/02/2020 12:00:00 SA
Our furnace broke down last week,  I had 3 estimates with other companies.  However, were pleased with the warranty and coverage offered by Four Seasons Heating and Cooling.  The installation process truly EXCEEDED my expectations. Both techs arrived on time and respected COVID-19 guidelines- very knowledgeable, courteous, went above and beyond with removing old furnace and installing new one.  Previous company that installed our old furnace made multiple errors, but Jermaine (tech) had a  great deal of patience throughout the difficult challenges in replacement (moving gas pipe, electrical wiring,  vent pipes, etc.). He would keep me up to date on the process throughout the day.  
You'll definitely be lucky if you're scheduled with this AMAZING tech! After a week with no heat I finally have a very warm house and I'm a super happy customer!
Kaleb Y.
Kaleb Y.
10/19/2019
COMPLETE SWINDLERS AND CROOKS. ABSOLUTE WORST OF THE WORST

Called these guys out to service a furnace as they had installed the system for the previous owner of the property. I had already looked at the furnace and it appeared that the transformer (regulates the power to the furnace) was going bad. Techs were here for about 15 and sure enough the transformer was bad. They quoted me $420 to fix it + $85 for the initial inspection. The transformer is a $40 part and takes at the very most 15 minutes to install: connect 4 wires and 2 screws. Even when talking with their manager, he was not able to give me a breakdown of the costs. What I got was excuses and high pressure sales tactics: The part is on the truck, they can do it right now. I guess you just don't want to have heat. Techs were friendly and respectful, I paid them the $85 for the inspection and told them to leave.

I can only imagine how many customers in a true emergency situation that they outright steal from because of their despicable predatory practices. This company is pure evil.

UPDATE (2 hours after posting):

Received a call back from customer service after posting this review. She said they could refund my $85 if I agreed to take down my review. I said no and that I had no problem paying for the inspection. It's the predatory pricing that is a problem.

I was also able to purchase the part at a local supply shop for around $40 and replace it myself in about 15 minutes.
Terry M.
Terry M.
3/27/2019
I called Four Seasons on two separate occasions this winter because my furnace went out during evening hours on a very cold winter day. They advertise emergency services around the clock, which to most people means help is available around the clock. But on both occasions they told me there were no emergency services available and I would have to wait at least 12 hours before someone would come.

I agreed to wait without heat until morning, accepting that there would be an $85 charge for the service call. In my experience with other companies over the years, this service call amount is almost always credited to any service that would be performed (it's a way to prevent people from taking advantage of free diagnostic visits, and truthfully, designed to prevent people from doing their due diligence as smart shoppers and soliciting multiple bids for comparison). But Four Seasons, instead of crediting me with this amount, proudly tacked it on to an obscenely high total after completing a relatively quick and surprisingly expensive repair, the details of which I feel obliged to share.

First off, I should note that the technician who came out was polite, seemingly knowledgeable and respectful in my home. I appreciated that he took the time to explain to me what he was doing and the issues he identified. He pinpointed one potentially problematic area (a loose fitting vent on the exterior of the home that he glued), but said the real issue was related to a faulty low pressure switch.

I had done some research as part of my own troubleshooting and knew that replacement switches typically run between $20 and $30 on eBay or Amazon. So when he said he had bunch of them in his truck and it would cost five thirty one, I assumed his bulk rate was $5.31 for this relatively small and common part...not the $531.00 he ended up charging me (for what amounted to about 15 minutes of work). When presented with the total, I asked him for a price breakdown and he said that the price included parts and labor and that Four Seasons doesn't break them out. A convenient way for them to charge whatever they think you can pay, regardless of the material cost of the equipment, and oblivious to the concept of a fair labor rate.

Working backward from the max cost of the switch ($30) and factoring in the amount of time required to make the repair, I calculated an estimated labor charge of $2000/hour. And this didn't sit well with me. Especially after he tacked on $170 for the gluing of the vent, and another $85 for the service visit.

All in, it was $770 to get my heat back on (a third of the cost of a brand new furnace!). I couldn't help but feel I was being gouged, but with a four year old to care for, I had little choice but to pay...especially after waiting an entire night without heat for someone to come, and house temps in the low 50's.

There were no written scopes of work provided at any point. Everything was approved verbally and via initials on a smartphone. I suppose this could be considered a convenience, but it made it more challenging to review and question the terms of the agreement, as they were driven by the tech on his hand-held device. A paper proposal or contract would have at least given me the time and freedom to consider what I was being asked to agree to.

Then we got to the guarantee part of the conversation. You may have seen the TV spots they are running now, or received an email promoting their no breakdown guarantee. It's all part of a furnace tune-up special that costs about the same as a service visit. I was unable to discern the difference between what I was getting for my $85 versus the multi-point inspection and guarantee that came with their $89 special. Was it a question of semantics?

In any event, there was no guarantee. He said the only thing that was guaranteed was that the one small part he replaced would continue to work, but would only guarantee that much if the furnace was cleaned annually...and only by Four Seasons! So their guarantee is a fairly obvious means of creating repeat business.

Hours later, I received a phone call asking how things went. I expressed my dissatisfaction, but the person making the call was not empowered to do anything about it. My concerns were not elevated, and I was left to my last resort - filing a complaint with the BBB.

Just prior to submitting my complaint, I received an email survey asking about my experience. So I shared my written complaint; shortly after I received a phone call from someone who wanted to make things right.

They agreed to reimburse me for the $85 service fee and miscellaneous gluing charge, but were unwilling to negotiate on the cost of the switch. While I did appreciate their willingness to work with me, I still feel I was misled by the marketing, profiled by the tech, and taken advantage of by their ambiguous all-inclusive pricing structure.
Amanda F.
Amanda F.
10/06/2020 12:00:00 SA
I will definitely call them again!  Tech was very courteous, and left the area neat.  I was scheduled for a tuneup to be ready for the cold weather, and he found a part to be subpar.  He replaced it right away, and we are guaranteed to last through the season!
Tom B.
Tom B.
8/24/2020
If I could go lower I would , I have used them in the past and they were ok but now they are just terrible had them out to give me a price to repair a
Rubi A.
Rubi A.
07/12/2021 12:00:00 SA
Looking to replace my HVAC- I asked for a quote- my limited knowledge of HVAC pricing I knew the quote for just under $12,000 was way over priced for the size of my unit. Additionally I asked them to tell me the prices individually and asked for time to run other quotes - the next company quoted the entire install, AC + furnace + coils for the same equipment and warranty, for less than the price of one individual at four seasons. Four seasons called me the following day to ask if I wanted to move forward with the work, I said no thank you, it was here and only here they said they could match, a difference of nearly $5,000!!! I informed them that I would never do business with a company that is so ready to rip customers off. Call Global Heating and Air!
Linda A.
Linda A.
07/10/2021 12:00:00 SA
If you read my review you will see that Four Seasons replied and it shows it is from the owner with a phone number to call, HUH! It is customer service again. This is Ridiculous! Buyer beware!
Timothy D.
Timothy D.
10/08/2020 12:00:00 SA
We had our annual winter furnace check and cleaning done by Four Seasons recently. They showed up within the time frame that was promised. The HVAC technician was helpful and courteous. He pointed out that our filter really needed changing, and that we actually had the wrong size. He was informative on telling that a clean filter can extend the life span of the furnace. We have had Four Seasons service our furnace and central air conditioning for about 15 years and have always been satisfied with their service. Their prices for parts are higher than if you buy it yourself, but at least you know it will be installed property. We will continue to use them for our HVAC needs.
Beck H.
Beck H.
10/14/2020
Good experience.  Arrived at my door in facemasks which they kept on the whole time they were in my home.  Booties to keep my floor clean!  I had a number of questions which they were able to answer.  Reasonable price.
Jason T.
Jason T.
09/03/2021 12:00:00 SA
Had an air conditioning unit installed at house in Elk Grove village. Condensation pipe leaked onto the closet floor. Josh was the technician who answered our follow up service call. He went to home depot to get more pipe. Came back and did a great job and stayed late making sure there were no more problems. Appreciated that he cared to make it right when his initial fix with pipe he had wasn't quite right. He made sure we were 100% happy and there was no way it would leak anymore. Great kid! Hope he gets a big raise!
Rom W.
Rom W.
7/16/2020
There are more elderly people of color that Four Seasons has ripped off. They come to the knowing that the unit will not cool the second floor of a two story home. Yet they have to sign in most cases elderly people of color. After being lied to about call backs, and additional scam artist coming out to assest the issue, they recommend additional events for the second floor. Now they want an additional $5000.00 to install aducate ventilation to the second floor. Do not patronize with these crooks. They have a 2 star rating for a reason. DO NOT DO BUSINESS WITH THESE CROOKS. If I could give them zero stars I would.
Jon A.
Jon A.
8/20/2020
Good things:

They were very responsive. I filled out an online repair request and someone was there the next morning and on time.

The technicians were friendly and wore appropriate PP&E.

Bad things:
They opened my AC unit and did some tests and in about 10 minutes determined my AC unit needed to be replaced. They gave me a quote to replace and were on their way.

I called my normal HVAC company for a second quote on an AC unit. When the sales guy/owner showed up he thought he should at least try finding out what was broken before replacing the whole thing. After 5 minutes my AC unit was back up and running. So I ask, why did I pay Four Seasons for a repair visit when they made no honest attempt at repairing my repairable AC unit?

I give them 1 star for the fact that they didn't repair a repairable AC unit. They had to replace a capacitor and weren't capable of diagnosing that.

I will never call them again because a very suspicious thing happened and although I have no proof it was Four Seasons, I'm not an idiot.

When the disconnect box was reattached to power the breaker blew and sparks went flying. The second HVAC repairman looked at the wiring guide and found a brand new red wire that went to nothing. He removed the wire and wouldn't ya know it, the AC wasn't broken and there were no more issues with the breaker. I have no proof who put it there but if it was there before Four Seasons got there, I probably wouldn't have had AC before. It definitely wasn't put there by the second repairman because why would they do it? They could have made $4-7k instead of a couple hundred dollars for the repair. In fact, the Four Seasons repairman intentionally left it disconnected from power and said I left the disconnect box unplugged so the fan will still circulating air. Why wouldn't he have put it back on and I just turn AC off on the thermostat? In my opinion, Four Seasons did it knowing the breaker would blow if it was reconnected and I would need them to replace the AC unit.

Always get a second opinion.
Henry E.
Henry E.
7/29/2020
I can only speak on the tech/scam artist that came out on our tune up inspection call. He was arrogant: see how many of our trucks are around, we know what we are doing. He was rude: pushy on need to upgrade the furnace today or could blow up the house. Referred to me when speaking to my wife as that guy. The $89 lure quickly went to over $500+. We reached out to the company regarding our satisfaction guarantee. Explained our dissatisfaction with the visit and the agent made some adjustments to the bill charging us for the 3lbs of Freon he said he needed to add. But did he? Remember that dangerous furnace? According to the two fireman that came to the house today our furnace is in better shape than there's and no danger to run. All the trucks around? Bigger doesn't mean better.
Megan Y.
Megan Y.
8/26/2020
I don't know where to start except survived the hottest day of the year without my new $6500 AC unit. I was sold said unit when I called for a tune up and check on if it was leaking given downstairs neighbor had water. I was assured if it was water from unit it was the AC causing it not the floor drain I questioned. I was told I needed a new AC because mine was 20 years old. This is probably true but fast forward I got a new Ac installed but the drain was issue. I had to call 4x, 4 technicians later I finally got my drain snaked ($350) after I said that was the cause. No apologies, sick puppy from heat. I was told to call customer service but I got voicemail twice. I'll pass next time and find a local family owned business that actually cares. Proceed with CAUTION if you call them.
Nicki C.
Nicki C.
06/02/2021 12:00:00 SA
I'm not sure where you pulled your information from, but none of those dates are regarding the service I'm referring to. We only had someone out 1 time for the a/c tune up (4/23) and everything I included in my review is what transpired from that one visit. Our unit is only 12 years old. But thank you for including that information so now other folks can see Four Seasons has a history of doing this to its customers.
Eric H.
Eric H.
1/24/2019
*Update from customer service call. They charge by the job and will not give you a price breakdown. So in essence you pay the same exact rate for a job at 2pm as you do 2am. If we both get the same job but yours takes 3 hours less than mine we pay the same price. They won't tell you the brand of some items you would get just that you get a lifetime warranty.  This is also factored into the price quote. Think of this in the way insurance companies operate. Basically everyone pays for the parts/units/machines that break down. If you try to negotiate the price you will get about $100 off of your job is over $500....but you are charged $85 for them just to show up. Basically you get the discount but if you go with them...right now. This charge and the price by job method saves them from their business closing because if they didn't do it like that they'd go out of business. Yeah I can't make this up I'm not that creative. This business has been around for all these years not because of that business model but because they prey on you being desperate. Desperate enough to not be able to shop around so they get whatever price they charge, have little to know idea what you are getting and have no clue how much anything individually costs even the cost of labor.

Laborers get 5 stars. The dispatch people get 4 stars. The company and its pricing get negative 1,000,000,000 stars. I needed a device to remove condensation from my furnace. The unit can be purchased at any big box store for about $50. The labor to replace an existing unit would take roughly 30 minutes for a professional (including taking part off and cleanup). With tax they wanted $587. Huh? My son that is 5 months old started to cry because that price was so outrageously obnoxious. After the tech called they brought it down to $470. Huh??? So price breakdown would be $50 for part, $40 for tax and $350 for labor....yeah for 30 minutes of work. That equates to $700 an hour for labor.  The young technician would probably see about $50 maybe and that's generous (meaning he then earns $100K minimum). If that were so every kid would want to work for this company and train through an HVAC program. So more likely he got about $35 and the company got $315....Now I'm an idiot when it comes to skilled labor. I can teach high school kids and I can professionally detail a car inside and out. Apparently I should have started an HVAC company to charge people exorbitant amounts of $$$$ for things they cannot do or are afraid to do themselves.  I'm watching YouTube and doing it myself for $50.
Molly M.
Molly M.
12/08/2018 12:00:00 SA
Thieves. Thieves. THIEVES.

DO NOT , by any circumstances...go with this company unless you want to be out several thousand dollars of your hard earned money.
Believe the reviews. I should have read them ahead of time and saved myself some time.

So, my furnace stopped working on one of the coldest days of the year.
I had used these guys in the past for some other thing years back while in the city and was fairly happy with them. Guess they're under new management. My how things have changed.

The good: they got someone here right away.

The bad:

Everything else!

Adam was my technician . He took a look and told me something was shot , it would be $500 to replace so I might as well get a new furnace.  Ok, fair enough. I know my furnace is old . So , how much was this new furnace going to be.  He tells me either $4k... or $6. Say wuuuuuuuut?

I told him that seemed QUITE steep as my parents recently had theirs replaced for roughly 2k. Immediately, he became a bully.
He kept telling me that the family owned business that they used could not possibly be any good because : I've never seen their trucks around!.

Tried justifying their ridiculous prices by saying they had better warranties and 24/7 service...blah blah....

THEN it got worse. He insisted I talk to his manager right then and there on the phone . He would not.give.up!

I told him to forget it and I was going to get quotes from other businesses. He gave me serious attitude and couldn't just be professional and let it go.

At the moment I am getting my furnace fixed more to the tune of $200 with a few simple parts . I am getting my furnace fixed by a company (Ibbotson's in Arlington Heights, call them!) that actually knows what they are talking about and won't try and sell you what you do not need.  Four Seasons LIED TO ME about what was wrong to try and make several thousand more off of me: apparently this is not their first time, it's their schtick.

WATCH OUT . DO NOT CALL THEM.
Grim R.
Grim R.
11/25/2018
Beware; these people are crooks! We called for a serviceman to merely clean our furnace- a perfectly GOOD working furnace, and instead he blasted the whole inside with chemicals and shut it down in a mad attempt to scare us into buying a brand new one. He kept insisting there was no way to fix it and no one should even attempt to touch it. Well, we kicked him out, did our research and called for someone else to investigate this. Lo and behold, our furnace was fine albeit it STANK due to all the solution that was used on it, which, by the way, was FAR too much even to test for a leak. Obviously, Four Seasons was so desperate to make some money that they permitted this moron to try sabotaging our equipment.

Whoever heads management, I would be careful not to let your employees pull this type of stunt again unless someone attempts to sue you in the future. You can be certain we will not recommend you to anyone.
Gold L.
Gold L.
09/02/2020 12:00:00 SA
We had a smart thermostat installed. On time and very professional, 5 star service all around!  The price was fantastic.  Another company quoted me 89 dollars just to come out and recomend a thermostat.  Four Seasons came out quick, brought the best, and answered all my questions.  Highly satisfied and will recommend to anyone.
Rey A.
Rey A.
6/23/2021
Your driver in car s113 cut me off on route 31 causing me to slam on my brakes to narrowly avoid hitting him. Also the car behind me almost rear ended me. If this is how you guys drive i would hate to see your quality of work
Rasha F.
Rasha F.
06/12/2021 12:00:00 SA
Horrible customer service. We had a tech come out and quote a price over $1000 for a repair and then not complete the work. When we called customer service to complain and get another tech to fix the problem, we got disconnected and routed to voicemail.
Bill S.
Bill S.
08/09/2021 12:00:00 SA
Our airconditoning began making a loud noise and not blowing cold air.  Called 4 seanons and they had someone here first thing in the morning.  the techinician was very efficient and provided several loptions to rectify our problem.  We decided to have a new air conditioning unit installed.  We did have to wait several days because of the need for a crane but otherwise we were very satisfied.
Robert H.
Robert H.
07/09/2020 12:00:00 SA
I needed a new air conditioning compressor, and they quoted me $6700.  I told them that I thought that was really high, they lowered the price to $5100.  

On the quote they left me it said Take the Four Seasons challenge.  If we don't offer the best value, Four Seasons will pay you $500.  I decided to get a second quote from another place.  I was glad I did, because the other place quoted me $3900.

I called Four Seasons, and they said they couldn't meet the other quote.  I asked them about the $500 from the challenge, and they basically told me to go pound sand.  I talked with several different people at Four Seasons, who either said they didn't know what the Four Seasons challenge was or that I didn't qualify, based on some set of rules that kept changing.  Finally, I talked with Dan Musiel, who owns the company.  He apologized for the treatment I had received and said I would get the $500.  

Sure enough, I got the $500 check.  I would rather have gotten a good deal to begin with, but at least in the end, they did stand by their offer.
Jenny F.
Jenny F.
07/06/2020 12:00:00 SA
I have see the trucks for Four Seasons all over my neighborhood, so I thought they might be a good option to call for a simple plumbing job.  I needed a shower cartridge replaced and wanted a new sink installed in my guest bathroom.

The tech who came out barely listened to what I tried to tell him in regards to the cartridge.  The faucet doesn't have a brand name listed on it, but I told him that a neighbor had replaced his cartridge and it was a Moen Positemp.  The tech told me that I couldn't rely on that.  I suppose it's possible that the developer randomly put in different brands of shower fixtures, but it seems likely that if one is a Moen Positemp, then mine is too.

The tech told me that he would have to take the handle apart and see what's inside, but that he couldn't guarantee he'd be able to identify the brand of the cartridge.  I thought a licensed plumber should be able to identify a standard cartridge, but OK.  He said that he'd have to take pictures of the cartridge and send it to a specialist to identify it and that if we went that route, I'd have to purchase the cartridge from the specialist.  If I am paying a plumber to replace a cartridge, it should be the plumber's responsibility to identify parts and select the correct replacement.

At first the tech tried to tell me that the cost would be $189, which I thought was fair.  However, after talking to him further, he said that was the cost to just take apart the shower handle and didn't include identifying the part.  He proceeded to tell me that once they identified the part that he'd have to go to a store and buy the part.  Yes.  Go into a store in a pandemic and buy the part, instead of ordering off of the internet.  Apparently, this is an easy way for them to make money off of people.  They charge you their hourly rate of $189 to drive to a store and buy a part that customers could just order themselves.  Who knows if they even actually go to a store?  Maybe they buy it off the internet and just tell customers that they went to a store.

Then, i asked how much it would be after he went to the store and bought the part and then installed the part and all in the price would come to about $800.  I questioned him on that price given that the internet seemed to think that even in the most expensive cities this job should cost no more than $400.  The tech had the nerve to tell me that they have to charge for things such as the walk from parking the van to the customer's unit. In my case, he said it took him 5 minutes to park and get into my unit.  I guess this place charges in 5 minute increments, but always rounds up, so that those 5 minutes could end up costing their hourly rate of $189.

Estimates from this place are supposed to be free, but at one point he mentioned that he had already been here 20 minutes and that those 20 minutes would be billed if I went with Four Seasons.

Out of curiosity at this point, I asked him how much it would cost to replace the shower handle with a different brand and he quoted me $2,000 because he claimed he'd have to cut through tiles.  He also said that the fee wouldn't include replacing the tiles.  Again, I looked this up on the internet and the highest price a customer can expect to pay is $1,000 for that job and that's assuming that things go wrong.

I also asked out of curiosity how much it would cost to replace the faucet in my guest bathroom with a replacement I had already bought and had planned to install myself.  He said that they charge a flat rate of $500 to replace bathroom sink faucets.  The cost is extraordinary compared to any other plumber I have ever encountered.  Not to mention that they refuse to give estimates over the phone.  I don't know how they can claim to charge a flat rate for replacing a bathroom faucet, but refuse to tell you that over the phone.

Oh, the tech also made a fuss about my new faucet being a Grohe and how those aren't simple to install.  Grohe is known for lifetime warranties and another plumber told me that it's the only brand that they recommend, but apparently, at Four Seasons, Grohe is difficult for them to install.  If a simple bathroom faucet from one of the big brands is difficult for this company to install, I am afraid they would do a terrible job with anything they touch.

Overall, I have nothing positive to say about this company.  I suppose they are only still in business by charging double what any other plumber would charge and finding a few suckers who don't realize they are being ripped off.
Kevin K.
Kevin K.
10/28/2020
I had an experience with another company that reminded me of Four Seasons and realized I didn't have a review for them so decided to add one in fairness.

A couple of years ago in winter my furnace went out.  I called 4 seasons cause the were top of the internet search and they came out a diagnosed that furnace needed to replace which was most likely fair as it was 17 years old at the time.

But it was of course the coldest week of the year the immediate option they had to replace it for a small 1 bedroom unit was exorbitant cause they knew I was desperate.  I immediately sent them away and called 3-4 other companies to get quotes and all of them were at a minimum $700 to up to $1400 cheaper.

This type of practice really grates on me.  Looking at the current rating of the company years later I can see that they look like they are the same or possibly even worse.  If you have to call them in an emergency do not purchase anything they try to sell you immediately try and shop around.  If you are in an emergency they will probably fix your problem but you will pay a massive premium for it.
Wally W.
Wally W.
11/01/2018 12:00:00 SA
Not having hot water is a huge pain. You can't shower, you can't do dishes, you can't do laundry. So when Four Seasons said they could be out the next day, I was elated. I took off work, and got a text at 7:45 a.m. that they were on their way! Awesome! Then, three hours later, they still not had arrived. I got a call from the repairman that he was actually en route right before the end of the window of time I was given.

When he finally showed up, he took one look at our water heater and said, We don't repair that brand. It's a Whirlpool -- a common household name for appliances, not some off-brand no one's heard of. He wouldn't even look at it.

So I took a day off work for a complete waste of time. If a company has a policy where they don't fix certain things, just mention that when someone calls for a repair! It's a simple process tweak to ask everyone what type of appliance they have -- before they are greatly inconvenienced, and there's nothing they can do. It's not like I got charged for anything, so I was helpless, except to warn others away. I wish I had read the Yelp reviews first. Four Seasons has an abysmally low score; I'll never use them again.
Peter D.
Peter D.
11/13/2018
RIPOFF!!! -- Look at ALL the NEGATIVE reviews... My impression of Four Seasons: I felt like they almost got away with a major price SCAM. They tried to charge me for a simple little part at an ALMOST 90% PROFIT MARKUP TO RETAIL(!) PRICES. I could tell what they were up to and told them to leave. The tech looked embarrassed when I got on the phone with HVAC supply company while he was there and got a price near 12% of what Four Seasons was trying to charge. PLUS, labor charges!!! My retired business owner neighbor heard the story from me afterwards and told me, I wish you would have asked me about Four Seasons first. Too bad I didn't see the van when they were on your driveway. I would have come over and warned you. I would never use them. I've heard alot of bad stuff about Four Seasons.
----------- DON'T IGNORE ALL THE BAD REVIEWS!!!
Samantha J.
Samantha J.
08/02/2021 12:00:00 SA
After seeing my review, Four Seasons sent out a tech, who was able to resolve the issue.  The motor was set to high and was re-set to medium high, which reduced the unit noise. The unit is now working well and have had no issues.
Kelly E.
Kelly E.
4/22/2019
Scam! Our A/C would not turn on and when they came out we were told our compressor was not working and we would need a whole new unit. I went ahead and had another company out for a second opinion and our current unit was fixed within 10 minute. It was a small wiring issue with our thermostat that was easily fixed, when I asked him about our compressor that was broken he told us that is was in great shape.

We will never be using Four Seasons again and will make sure people know not to use them either, especially after seeing all the other reviews that state the same things we experienced.
Keshia J.
Keshia J.
10/13/2020
Technician arrived promptly with a mask on, Thank you. Furnace tuneup and inspection done thoroughly
Rianna S.
Rianna S.
02/08/2019 12:00:00 SA
I just had my pipes fixed by four season and it was not the best experience. They sent out two different plumbers, one for the estimate and one to fix it. I feel the estimate was just a waste of money because the plumber that came to fix it had to figure out all over again what the first plumber already came out for. The plumber who fixed it was rude, messy, and fixed my pipes in places where I can't fit drywall anymore. Please look for a better place.
Steve B.
Steve B.
03/04/2020 12:00:00 SA
As new homeowners they knew exactly how to scam us. They were called out for an A/C check, and it turned out to be just a system working its way back from the off-season of Winter & Spring. Should have been a routine check or tune-up at best, but they charged us over $1200 dollars to replace a capacitor, remove a dead mouse laying inside, and to brush off some dust. If i had just bought the part, the hobo that sleeps under the bridge could've done this for a plate of corn muffins and been happy with it. Those who are savvy owners wouldn't get scammed like we did, lesson learned! Always talk to neighbors/stay local if you want genuine, honest work done. Never again.
David A.
David A.
11/19/2018
The boiler was installed November 7th by a 2-man crew. Install took over 8 hours.

A leak was discovered in one of the pipes connected to the boiler (not their fault/responsibility: unrelated to the install). Four Seasons came back to repair the leak (Nov 13). Their workers caused secondary damage to the walls unrelated to the repairs. I had to argue on the phone for a bit to get a reduction in the cost of the repair, since I now needed a handyman to come repair the drywall they damaged.

The technician who refilled the boiler after the repaired leak had trouble getting the boiler to heat water past 130° F -- he said it should be going as high as 190 °F. After several hours he determined that the install was improperly done: it was missing a part. Specifically, an outdoor temperature reset probe. The manufacturer's manual indicates this part is not optional and is provided with the unit.

Now suspicious of what else went wrong, I read the entirety of the manufacturer's manual. It appears they installed the wrong type of boiler for the surface (inside the attic). The boiler is not certified for installation on combustible flooring (wood). The manufacturer does provide a special base that is 4 thick and made of hollow concrete block and galvanized steel. This part was not installed. As installed the boiler poses a fire hazard, is not up to code, and will not be covered by the manufacturer's warranty.

Four seasons called me the following morning (Nov 14) and quoted me $1,300 for the installation of the part they failed to install. I told them this was unacceptable. They spoke with managers and came back and told me they would be installing it free of charge, but they needed to order the part. When asked about the combustible flooring they told me to take it up with the technician when he's on site. I was promised a call (by Priscilla) the following morning on Thursday, Nov 15 with a status update on the part.

Thursday morning came and went with no call. I called Four Seasons at 5 PM on Nov 15th and spoke to a different representative (Matt, I believe). He checked and said the part had been ordered and was being shipped overnight from the manufacturer and was scheduled for delivery at 9 AM on Friday, Nov 16th. He said I would be getting a call on Friday to schedule the install.

Friday came and went with no call. I received no call over the subsequent weekend either (didn't expect to really). Monday (Nov 19) morning I call and speak to Priscilla again. She tells me they haven't ordered the part yet and it would take 5 business days to get it from the manufacturer. She had no explanation for the conflicting stories.

I'm using all channels to recover money from the installation fees to use to pay another provider to complete the install.
LA A.
LA A.
10/01/2018 12:00:00 SA
Let me preface my review by saying I did not pursue the estimate.   I write the review to say their customer experience is very poor.  Potential customers will absolutely rate a company based on their perceptions of good quality service.  

This applies to the whole omni-channel experience.   if your company places people on long holds and bounces them from department to department that is a BAD experience.  if your customer service rep does NOT acknowledge the poor experience and instead says it's above his pay grade that is a BAD experience.  

There is a lot of competition and you have serviced my father's furnace in the past, but no more.  You also lost a potential sale for a new furnace/combo unit!  

Good luck with your company!
Mike C.
Mike C.
06/06/2020 12:00:00 SA
Had meeting with rep to get a quote on new furnace with air. Rep was rude and wouldn't listen to what I was interested in. Finally had to through him out of house. I had purchased two furnaces and air units 3 years go on another property I owned. I would never recommend this company ever again.
Jim G.
Jim G.
3/15/2020
Our furnace wouldn't run. Four seasons installed it several years ago so we called them for repair. The tech came and diagnosed the issue in a couple of minutes. When he came upstairs he had a small black switch and immediately led with this is a real expensive part and he didn't  have it on his truck. He ordered it and a messenger delivered it later that day. A second technician came and installed the part that same day. While I had the small switch in hand I ran the part number in google and the part was readily available for $7 - $22 on the internet. Four Seasons price, $435 plus the $85 service call.

While I understand there is a cost of doing business, trucks, technicians, tools, sponsoring news on TV, etc, they don't need to GOUGE a customer. This company is really notorious for gouging. Ask to see the part they are replacing and do a little googling before you approve the repair. I would have gladly paid 3 times the price of the part, I understand they have overhead and need to make a profit, however they don't need to make it all on one service call. I never call these guys again
Sonyia M.
Sonyia M.
10/29/2021
My experience with this company was not so great. We called them on a Thursday afternoon to come out and look at our furnace which was dripping water. I was thrilled when they said they could come out that same day. The tech arrived and diagnosed our issue very quickly, but the part had to be ordered so they would have to come back the next day to install it. The part was called a collector box and it basically is a large rectangular piece of plastic housing with a gasket that collects condensate. It was leaking from both bottom corners. He quoted us $800 to replace it. I thought that price was kind of steep, but whatever, sure go ahead and get our heat working. The part arrived the next day and the same tech from the previous day arrived shortly after to install. This is where things start to go downhill. After he gets it all buttoned up, he announces that the new collector box didn't come with an exterior gasket. He claimed he couldn't remove the old gasket from the old collector box because it was too deteriorated. The manufacturer doesn't sell the gasket separately, but he'd be willing to replace our perfectly functioning motor (which comes with a new gasket which is what we really needed) for the low low price of $1900 additional dollars. Better yet, he suggested we replace our whole furnace for somewhere in the neighborhood of $6000. He even offered us financing with a monthly payment plan! So an $800 repair has suddenly ballooned into $6000. Something didn't seem right so I did a quick Google search, found the schematic for our furnace, located the part number for the gasket and ordered it online. THE PART COST $6.00!! We advised the tech that we were not prepared to spend such a large sum of money and to please put the old collector box back on our furnace and leave. As it turns out, it was NOT the collector box that needed replacing. The box itself was in great condition. It was the INTERIOR gasket that had worn out and was leaking water. The EXTERIOR gasket that goes between the motor and the collector box did not even need replacing. However for 6 whole dollars plus shipping, we received both gaskets for our unit and our 8 year old furnace is working great now with no leaks. Also the motor that they quoted us $1900 to replace unnecessarily, only cost $125 on the same website brand new with the gasket. I understand there are labor costs involved with any repair, but Christ! And here's the kicker, it's been more than a week since this whole fiasco took place and they haven't refunded our money as of yet. Matter of fact, there was a new charge from them that appeared on our credit card statement today. May have to fight it through the credit card company, who knows. Our basement has constant video surveillance so this was all captured on video. Needless to say, we will not ever call this company again to repair anything and could not in good conscience recommend their service to anyone. Proceed at your own risk.
Louis A.
Louis A.
9/18/2020
I had a furnace tuneup.  Ricardo was on time, professional, 5 star service all around.  I would definitely use them again.
Hairsparkle H.
Hairsparkle H.
7/13/2021
four season installed an air conditioner in 09 they service it every year when I turned it on this year  it didn't work, if I'm paying you to maintain this Air conditioner Why didn't you see this coming so I could avoid buying another one I'm a senior I don't have ten thousand for a new system, they installed my boiler I guess I better find another company to service it don't trust four seasons they left a bad taste in my mouth.
Michelle H.
Michelle H.
09/04/2020 12:00:00 SA
Hi All,

I'm updating my previous review, I'm unable to remove it so apologies however I purchased a leak package and they were unable to find a leak so I just received confirmation that I'm getting reimbursed full $300+ for leak package in 2-3 business days. I understand there's a process for refunds so will keep that In mind in future. Thanks!!!
P. M.
P. M.
11/15/2018
Didn't show even after asking for a later time!

I wanted a quote on some work and they told me that he would be here no later than 11. I got a call at 9:20 and he said he couldn't be here until 11:30 - I said  would change my plans and be here. At 1:00 I called and asked how much longer and he had taken me out of the day and told them I would call to reschedule.

This is a deal breaker.
lola s.
lola s.
5/31/2018
Had them come out on Saturday for air condition repair, quoted me $1,300 but did not have the part (THANK GOD!) or I would have paid it as it was 100 degrees outside! Called a different company Monday morning had it done in 1 hour for $358!!!!!!

Four Seasons is a bunch of scammers!!!!
Maysem A.
Maysem A.
5/27/2018
The Four Seasons technician arrived at my home past the 8:00 am - 2:00 pm window. After inspecting the AC unit and the furnace, he informed us that there is nothing he can do. We asked many questions, yet he was not able to provide any real insight. When asked whether or not there could be a temporary solution, he responded with we're an elite service and I'm not a technician off of Craigslist to be providing temporary solutions. I informed the technician that his tone was uncalled for and simply rude. This so called elite technician left the furnace window removed and wires hanging out. After attempting to get a hold of him and customer service, we were told that there were no technicians in the area and we'd have to wait an additional 48 hours. We've had an all around poor service from the customer service team to the actual technician. I do not recommend them!
Pam G.
Pam G.
03/10/2020 12:00:00 SA
After searching for reputable companies 9 years ago we chose Four Seasons to replace our Furnace & A/C unit at the same time. Both were working fine, but were 22 years old & we thought it best to replace them both with High Efficiency models that would be more environmentally friendly & more efficient for our home. We chose Lennox units that were high efficiency rated & had an excellent reputation for quality HVAC systems. Four Seasons was not the least expensive proposal we got, but went with them due to the excellent reviews & ratings they had.
From the start we had ongoing issues & problems with the installation. During the first year we had numerous call back trips by many different technicians. During the process they shorted out our Whole House Humidifier System as well. It had been replaced only a year prior so naturally I was quiet upset. When I called to complain about the damaged system I was given a great runaround. However, after several calls the unit was replaced at no charge. Unfortunately, it did not work & again several call backs with other techs trying to fix it. Ultimately it worked & we were annoyed, but satisfied.
We had many Tune Ups & Maintenance done on both the A/C & Furnace. When the A/C stopped working several years ago, we called for service & were told that there was no warranty because we did not have an A/C Tune Up done that year!! I fought with Customer Service & Supervisors about this but they stood their ground. ONLY after I posted a negative Angie's List review did they agree to split the charges for repair to the A/C. My confidence in Four Seasons really became tested as the interactions with them continued. Discussion with neighbors revealed some negative experiences with them, so we decided to investigate other local HVAC companies.
This fall we decided to try another company for the Pre-Winter furnace Tune Up. Upon inspection, the Tech showed us pictures of a totally rusted out Heat Exchanger on our 9-year-old furnace. Since that is only about half the expected life expectancy for the unit, we were obviously quite upset. The Tech showed us that Four Seasons improperly installed the exterior intake & exhaust system outside the house. All of our neighbors had the PVC pipes for exhaust facing downward with a pipe elbow. Our system was installed straight with no elbow directing exhaust away. Instead, the exhaust filled with Humidifier loaded air was getting sucked directly back into the Intake pipe! Thus all the moist humid air was being sucked back into our furnace & totally rusted out the heat exchanger!! There were a minimum of 8 different Four Seasons techs at our home over the time period & not one of them noted the problem or fixed it. I can understand a small company with one tech not noticing but we had a minimum of 12 different callbacks & service calls & Tune Ups by different techs & not one addressed the faulty installation& problems it would cause us.
In fact, the tech that showed us the problem Red Tagged our unit & shut the furnace down for fear we would have Carbon Monoxide Poisoning due to the faulty heat exchanger.
They were not a Lennox dealer so I called Lennox directly was told the Heat Exchanger would be under warranty IF it were properly installed. However, the heat exchanger was obsolete so we would need a new furnace. Again we were upset & felt TAKEN ADVANTAGE OF by Four Seasons. Lennox gave me names of local Authorized Dealers to contact. We did & another company was shocked seeing the Four Seasons Installation & the premature rust out it caused. When we explained how many different Four Seasons had come to our home during the 9 years...they were utterly appalled that not one saw or reported the faulty installation to us. To make problems worse, they found faulty wiring & the PVC pipes never had PVC cement, which is proper to connect one pipe to another. Instead, they were only caulked together...another area for Carbon Monoxide to escape or re-circulate.
We ultimately had our furnace replaced with a new high efficiency Lennox unit. However we had to pay $2,375.00 to have it replaced.
Considering the fault was 100% verified by 2 independent HVAC contractor companies, we feel Four Seasons should be responsible for the cost of the replacement.
Sadly, they have refused any accountability and have washed their hands of the matter. We want everyone to know what this company is really like and does not stand behind its products, its people, its installations and most important its customers.
Don't get burned like we did.
Erin B.
Erin B.
12/13/2018
I've been using Four Seasons for the past 5 years for cleaning my HVAC system. The office staff is super responsive, it's always easy to schedule an appointment; all of the maintenance staff who have come to my condo have been friendly, professional, and efficient.
0458725
Janet R.
Janet R.
6/21/2020
I have been using Four Seasons for many many years. Used the plumbing service several times & used their home services for painting and repairs.
New furnace & AC 2 years ago.
I'm a senior citizen and have been  always happy with the work Four Seasons have done for me.
Oscar was out to clean & check my AC.
I always have my furnace checked in the fall, & my AC checked in the spring.
Oscar was very professional, used his mask and stayed 6 feet away.
He came on time, cleaned up after himself & was very polite.
I am very happy with Four Seasons.
Donald J.
Donald J.
05/04/2018 12:00:00 SA
I called 4 Season Heating and yes they came out fast like all the commercials say but I couldn't be home so my wife meet the technician.  They diagnosed the problem with our furnace and gave my wife a price of $1500 for the repair and part but then tried to sell her a brand new furnace for over $7500 when our current unit was not even 6 years.  The tech tried to say if they make the repair and it didn't work they would still charge the full quoted price and then need to just keep replacing parts until they found the issue and it could end up being close to an equivalent cost.

I called another company for a second opinion.  They came out and came to the same diagnosis of the potential problem but called the manufacturer for us and determined the unit was still under warranty.  They were able to get us the part replaced free ($500) and charged $185 for labor...you can do the math.  

I would do your homework , make sure you get a second opinion when dealing with this company.  I know I won't ever call them again.  

Not worth the $85 service charge.
Douglas S.
Douglas S.
2/26/2021
I hate writing low reviews, I do, but I feel like I was raked over the coals here. The seal on one of our 1 1/2 inch sump pump pipes had a small leak, and with the warming weather and increased running of the pump; it needed fixing. In total, a handful of various connectors and 6-7 feet of pipe needed replacement. Their sales rep told me I should think about replacing our (less than 2-year old) Zoeller battery backup pump. After I mentioned it was less than 2-years old, he changed his tune and said this model was excellent though. He snapped a few photos of the pipes, ran some numbers, and estimated that the project would be a whopping $759. I asked how he got to that number as I felt it was high. He then called into the office, and I overheard the conversation that the project would be between $30-40 in parts, he gave a coded set of numbers to the person on the other line and asked for best price. After some back and forth, he lowered the cost down to $630, which still seemed high, but the pipe was leaking, and I didn't have 4-5 hours of limited plumbing experience to spend fixing it on my own. I figured I'd eat it for the peace of mind that the plumber would fix it properly.

When the plumber arrived, he reviewed what needed fixing and seemed surprised with the job. He went to his truck for parts and spent 35-minutes looking down at his phone. Planning? Perhaps. Stalling? Who knows. He worked for an hour then let me know he'd be leaving for lunch, which ended up being an hour-and-a-half. I went down and checked the progress and didn't noticed any water on the floor.

When he returned, he worked for another hour and completed the job. When we walked me through around the sump pump there had clearly been a huge spill of water. The flooring inside and around the pump was very wet, and the water had soaked into the 2x4 studs and up an inch or two into the drywall. I paid $30 for parts and $300 an hour for actual labor. My frame of reference is that I paid $1200 (including $750 for the pump) to have the new Zoeller pump installed with new check valves, and years before, paying $2600 to dig 6 feet down in my front yard (in the middle of winter) to fix an old broken sewer line that cracked in the deep cold. Those projects seemed much more extensive than replacing 6 feet of PVC pipe with four elbows and a 2-to-1 branch. I feel taken advantage of.
Jackie T.
Jackie T.
5/22/2021
I am not happy with this company.  They advertise 24 hour service, and had nothing available when I called this morning.  I expressed that this was an emergency situation with water coming down from my ceiling from the attic AC unit, and no time slot was available. There is also a light fixture involved that is getting wet.  Not a responsive company when there is a emergency situation. Do not call them for service.
Joe J.
Joe J.
11/01/2021 12:00:00 SA
My furnace stopped working.  When the tech came out, he turned it off and on to let it reset and it started working.  I had done the same, but I did not leave the smart thermostat on long enough to reset he informed me.  I asked what he thought the issue was and he immediately said a control board.  He said my system was at least 20 years old, the control board was $2,400 so I might as well get a whole new system.  Quote was $11,400 for furnace and AC.  Ordered the control board from Grainger for $216 and free shipping and have not had an issue since the system reset, but have the new board if I do.  Seems like a simple change out.  Felt like a pressure sale, not sure if tech gets commission on new system sales or not.  Read all the responses from David M where he cannot find the account or disagrees or it is the wrong Four Seasons.  I'm sure they'd allow that without a trademark claims.  Would not call again.
Laura T.
Laura T.
12/27/2018
This whole ordeal started when we thought installing Ecobee would help get rid of the cold spots in our house. Little did we know, it would break one of our 19yo furnaces in winter! Yikes!

I had paid for a technician from another company to come out and see it was an easy repair and almost died when I saw their pricing. Since I was unaware of what furnaces should cost (as most probably are), I reached out to a few other companies for estimates and was impressed from start to finish with Home Depot/Four Seasons.

I inquired in the evening and received a call first thing that morning. They had someone there that evening to take measurements and provide a quote. They were very transparent and forthcoming with information. Once we decided how we wanted to move forward, they had the crew to our house in 2 days. And what was most impressive is that they worked ALL throughout the day to finish the job. From 8:15a to 11:15pm! They did a fantastic job, kept a clean worksite and were amiable. (Oh and they were half the cost of the other guys I inquired with.)

Thank you to everyone on the team for working right before the holidays to give us heat!

**And since I am not a regular yelper, my review will likely be hidden by their algorithm. Check the hidden reviews people!!
Claire R.
Claire R.
06/10/2020 12:00:00 SA
Needed a second opinion on my AC not working, Adrian came out and carefully examined my High Velocity AC system.  Total cost of repair $215!
AC is back working and compared to other quotes I've saved hundreds of dollars.  Great communication, on-time, mask and foot covers used, polite, provided explanation of what was happening.  As senior citizen, greatly appreciated that they waived the service call fee for second opinion.  Will definitely use again.  Thank you Adrian and Four Seasons!
Adam P.
Adam P.
12/11/2018 12:00:00 SA
Our furnace went out last week so I called Four Seasons to see if they could help me fix it. They responded within minutes and had a tech onsite later that day. The repair cost was fair and the tech did a great job explaining the issues to me.

Our furnace was 32yrs old so I asked for a quote on a new unit. I called in and worked with Nick Pleva. Nick was extremely courteous, knowledgeable, and quick to respond when I would call in. He put me in touch with an Estimator, Dennis DeRosa; who took one look at our setup and immediately offered his opinion and suggestions. Dennis even showed up on a Sunday because my work schedule was so busy! I took the suggestion from Dennis and they installed our system later that week.

It's been about one week and everything works great. I've received several follow up calls from Nick and Dennis to make sure I was satisfied.

These guys are great!!
Kristina M.
Kristina M.
5/18/2020
Four Seasons has great customer service. We had our furnace and AC replaced. While the replacement did not go smoothly (took more than two days, damaged our existing water heater), the customer service was A+ level. They brought out a new team to get the installation completed fast and installed a brand new water heater. Even when we continued to have issues with the new water heater (which was actually caused by an unrelated issue) they sent a tech to come out and fix the problem with no charge.

If I would have written this review right after the process - I probably would have given a lower rating - but with 20/20 hindsight... things do not always go as planned, BUT when they go badly having excellent customer service can make all of the difference.

Thank you Four Seasons for fighting the good fight with us and for taking care of our heating and cooling needs.
Elizabeth S.
Elizabeth S.
6/20/2021
Yearly clean and check on 2 ac's.  On time, professional and efficient while answering all my questions.  Was very respectful of the landscaping and didn't leave any mess.  My ac's are working great.
Lori D.
Lori D.
5/21/2020
I went with Four Seasons, as I had heard about them for years. I had a water softener installed, but had some issues with it about a week after installation. They offered to get someone out right away to take a look at it.
In addition, while I was initially unhappy with the service during installation, their customer service department reached out and kindly offered to remedy the situation. They were very thorough, professional, and prompt. I was happy with the solution they provided and look forward to working with them again in the future!
Rick J.
Rick J.
07/11/2020 12:00:00 SA
tech was good. no complaints there. did his job. would you please come back and pick up the pile of rust your truck left in my driveway. 3 emails 1 phone call 1 post at messenger. now this.
Irv H.
Irv H.
09/04/2020 12:00:00 SA
I was told that the cost of installing a thermostat with a C wire would be 89.00, however, when the technician came he said it would be 700.00, I told him that the office said it would be 89.00. My mom also had bought her air conditioner from this company a few years ago and has had yearly service with them.The technician then said he could do it for 500.00, my mom was leaving in two days back to Florida  and so we were on time constraints. I would not trust this company, my mom is 92 years old and I feel they took advantage of her, my calls to the company for  an  explanation were never returned. Irv Hoffman, Palm Harbor ,Florida
Mariella C.
Mariella C.
12/03/2020 12:00:00 SA
Don't call this company. There is a reason its the first in a google search and you see signs everywhere. They are massive and it is a crap shoot with what technician they send out for you. We had an extremely rude guy come in yesterday morning with our furnace kept shutting off. He arrived and made sure we would pay for the ticket he would get on the street if he parked there because we were out of permits. Completely understandable and we wanted him to move to the garage but he refused and just kept saying we'd reimburse him the parking ticket. Of course we would, but he was so hostile right after just opening the door. He proceeded to the basement and reviewed the furnace. Five minutes later says we need a new furnace. Spent more time writing down two quotes and talking to his manager about how we need a new furnace. My husband wasn't having it, they kept insisting on him just agreeing and finally we heard the manager on the phone just say so I guess they want to stay cold then. So ridiculous. They also spent more time explaining payment plans for their overpriced furnances as well. We payed him the 84 dollars they require for just coming and said as nicely as we could gtho. Called a friend of a friend who replaced the blower and a couple other things and everything was fixed for a couple hundred dollars. Screw this company, its rude employees and the monopoly they think they have over Chicago. Just wanted to add, companies should think twice about how they interact with people with epic problems like this, its hard, my husband is out of work, so maybe a little empathy for when you drop the idea that they need to somehow get 6000 dollars out of thin air at this exact moment isn't a good sales approach.
Marcella W.
Marcella W.
12/16/2019
The Four Seasons service fellow told me my heat exchanger was cracked and that he could not turn my furnace back on for carbon monoxide reasons. Since I have several carbon monoxide detectors, I was skeptical. They were reading zero parts per million. (Hubby has a PhD in Chemistry and likes safety equipment.) The man told me that the repair would be over $2700, but that he would recommend purchasing a new furnace $5720.

Since I knew we did not have a CO issue, I felt comfortable doing some research.

Our house is about 12 or 13 years old and the furnace was installed when it was built. I noticed that the furnace installer had his logo on the furnace. So, I decided to call them. But, when I tried to get a price from the original installer, the first thing I noticed was that the work order had only one make and model on it: a Lennox (we have a Trane) as well as a model number stating the Lennox had a 20 year heat exchanger warranty.

After finding my correct numbers inside the furnace, I was told that my furnace heat exchanger has a 20 year warranty. There would be NO charge for its replacement. I would only need to pay for the labor, which I chose to do with the original installer. Needless to say, the cost was not $2700+. I saved more than $2000 by not allowing Four Seasons to pressure me.

Incidentally, I was also called the next day after my Four Season's annual service call. The sales representative again expressing great concern and worry for my safety. He, like the other man, recommended a new furnace, but if I really wanted to get it repaired, I needed to hurry because there was only one heat exchanger available in the Joliet area. Talk about ramping up the pressure!

Now apparently the heat exchanger was accurately diagnosed. I am glad for that. However, what was unforgivable is that Four Seasons should have known or should have checked to see that my heat exchanger was under warranty. The age was clearly marked on the furnace. They are not a small, inexperienced outfit.

I believe they did know and my belief is supported by the documented Lennox make and model they gave me. I cannot help but wonder whether they would have charged me the extra $2000+ for the part and then returned the heat exchanger to Trane for their reimbursement, because at no time was a warranty possibility mentioned to me.

Incidentally, I had used Four Seasons in the past for annual check ups without incident. They always publish a service coupon. I thought the coupon was a good deal. I had a comfort level with their service folk and liked knowing my furnace had been regularly checked. Unfortunately, the good will was all erased with this disturbing event. They will never set foot in my home again for any reason.

To conclude, I do NOT recommend this company to anyone. But if you do choose them and they report you have a problem, get a SECOND opinion. You might save yourself thousands.
-------------------
I received a call from a Four Seasons because of this post. I reviewed my work order to make some adjustments of my review. However, the basics of my review stand. Four Seasons does not check parts for warranties. They claim that they did not know my furnace part was under warranty. I find this difficult to accept.
Ozgur E.
Ozgur E.
2/19/2018
Total scam! They come in and give you an estimate to fix your broken furnace. The estimate is usually ridiculously high so you end up trying to come up with a different solution. And there! He suggest you get a new furnace. It is winter and you are cold so you agree. You ask how much a new furnace cost you. Then boom!!! $5K!!! You are like what? Then no no noooo! He charges you $85 by doing literally nothing!!!
There is no words to describe how horrible the technician was btw! Absolutely ridiculous!!!
Edit: I took my time to call the below number to provide feedback after the kind follow up msg of the owner but it is a general number and no one answers. I left a voice mail with my concerns, hope they take it into consideration
Marla C.
Marla C.
03/05/2019 12:00:00 SA
I got quotes from a few businesses to put up light fans in rooms where electricity had not previously been set up. When Javier from Four Seasons came out to do the estimate I could tell that he was knowledgeable and good at coming up with creative wiring solutions that would blend with the existing structure.  He did a phenomenal and quality job. It is obvious that Javier takes pride in his work which ended up in great results for me.
Greg F.
Greg F.
2/19/2018
Do not even consider this company.

I made the mistake of buying a $4500 furnace from this company.

3 men came and installed the furnace in a few hours, made a complete mess.

Furnace leaks airs.  First guy comes out and says it wasn't caulked, he took care if it, still leaks air. Not fixed.  

Next guy comes out and tells me that I had to replace the AC, not their fault.   The furnace they installed works fine, it was the existing coil box that is the problem.  Arrogant and unprofessional, you would think the company would want a $4500 new install to not leak air, not the case.  He tapes it and leaves.  Still leaks.

Today,  they send out their top guy, he'll make this right.  This guy tells me it's normal for the furnace to leak and asks me if I have checked my neighbors furnace to see if their furnace leaks.  Never ever looks at the unit while on.  You can't make this stuff up.  He offers to caulk it almost like he's doing me a favor,  stresses that it was an existing condition.  Absolute joke.

I buy a $4500 furnace, its installed leaking lots of air.   Nobody tells me anything about an existing condition.  They just install it and leave.   When I discover the leak I'm told it was an existing condition.   I WOULD NEVER HAVE BOUGHT A $4500 FURNACE HAD I KNOWN IT WOULD LEAK.  This apparently is ok for this company.  

Pathetic excuse for a company.   Do not even consider buying from these hacks.  I am surprised that they have any reviews above 1.

353 reviews and a 2.5 rating says it all, I regret not doing more research.
John M.
John M.
8/14/2018
I see all the negative reviews, but my experience over 5 years in 2 different locations has been uniformly excellent.  FS did the servicing of the condo AC units where my son-in-law lived and the techs were all excellent, diagnosed problems correctly, and fixed them promptly for a fair price.  

When my wife and I moved to Chicago several years ago, the AC in our two-flat died shortly after we moved in and local experts told us it was obsolete and couldn't be repaired.  Because the building has only radiator heat, ducting for a modern furnace/AC unit would have been prohibitively expensive.  The FS serviceman also said the unit itself was obsolete, but he called one of the old timers in the company by cell and sent photos.  They felt it would be possible to replace only the compressor unit outside of the building with a modern version, and to connect that to the perfectly good remaining portion in the basement.  They did just that, promptly and for a reasonable price, and it has worked flawlessly since.  

Last weekend, the unit suddenly stopped working.  After checking the breakers and the thermostat wiring, I called FS for a service diagnosis call.  Within minutes the tech figured out that someone had shut off the kill switch to the unit: problem solved.  He asked if we would like the compressor cleaned while he was there, but I was skeptical.  He took one panel off and showed me how dandelion floaters and other airborne debris had completely coated the cooling fins.  So, we had him clean it and check the coolant pressures and look for leaks.  I watched him work and he was very professional, spending about an hour disassembling, brushing, cleaning, hosing down the unit, and putting it back together.  It should use less electricity now because the full surface of the cooling fins can transfer heat.  To me, that was worth $89.

I added a switch protector from the hardware store for a couple of bucks so no one can inadvertently make the same mistake in the future!

So, my experience continues to be that Four Seasons have fixed things promptly and fully, and charged a fair price for this level of professional services.
Carol M.
Carol M.
3/30/2018
I had a faulty flame sensor. $12 part- Five minute repair and they wanted to charge me $380 plus the $85 service call!  I fixed it myself, by cleaning the existing flame sensor, from a You Tube video. They are very friendly and have tons of coupons but it is all a gimmick to get in the door and then charge outrageous fees.  They said they have a flat repair policy of $380 whether its a 5 minute repair or a 6 hour repair! I think that is ridiculous but it appears to be their policy.

Four Seasons customer service did follow up with me after my  repair appt. They did offer to reimburse me for the service call. Instead I opted to have them clean the furnace for free.  They did that today and all was found fine with my furnace. The workman also made some helpful suggestions.  I still think the $380 flat repair rate is illogical but that appears to be their policy.  Just be informed.
Bernie M.
Bernie M.
5/30/2021
David - check your files for 910 W Madison in the West Loop.
Paul R.
Paul R.
11/26/2018
4 seasons really stepped to the plate for us.
A little rough to start getting the estimate,
but Joe from 4 seasons customer service handled everything for us!
My new furnace is installed and the installers couldn't have been any better!!
Great follow up to make sure everything is all good. Great customer service!!

Thank You!!I
Tim H.
Tim H.
5/28/2021
Appreciate that customer service was responsive to my request to help share the cost of a condenser fan motor that went bad just a few months after the warranty expired. Although I had documented an issue I was having with it just before the warranty expired they still were under no obligation to help me out. They were willing to share 50/50 in the replacement cost.  Thanks to the customer service dept!!
Gary W.
Gary W.
10/02/2020 12:00:00 SA
I just avoided an unnecessary $8000 charge from Four Seasons Heating Plumbing and Air Conditioning.  I had contacted them to do annual servicing on my boiler.  They came out and their technician (salesman) told me he was getting a reading of 4-5 parts per million for carbon monoxide near my boiler, and that the castings were leaking and that was causing the CO, and I need to have my boiler replaced.  He also said that he needed to turn off the gas for boiler so I couldn't use it, but that I could watch him turn it off so I could turn it back on.  Then he proceeded to give me an estimate of $10,000 to replace the boiler...but wait....he needed to call into the office to see if he could get me a discount.  So, they asked me if there were any senior citizens, military, first responders, blah blah blah in the household.  I told them I'm 56...does that count as a senior?  Then they told me they'd go ahead and give me the senior discount and lowered the price to $7,900.  He asked me when I wanted to schedule.  I said I wanted to get other opinions.  I called another (smaller) company and their guy came out and said he was getting a reading of ZERO CO and there was NOTHING WRONG with my boiler.  He cleaned the burners and did the annual servicing for $125.  He also said that if they had to replace the boiler, they would have done it for around $5500.  Finally, he told me that Four Seasons pay their technicians (salesmen) a low wage, but pay them COMMISSION on anything they sell...and that if you don't sell enough, they stop giving you jobs.  Oh, and I checked the EPA website and a CO reading of 4-5 PPM is practically nothing.  A properly adjusted stove will read 5-15 PPM for CO.
Billy H.
Billy H.
10/20/2019
Absolutely horrible, called out for a toilet that kept filling the tank. Guy wanted 700 to repair or 1000 to replace. Found the part and a handyman to replace it for $125. Cancelled and they still charged. This place is a rip off.
Rene P.
Rene P.
11/16/2017
I had a service call with Mike, who was very professional the whole time.  However, I was left feeling like an idiot.  I usually never buy anything without research, and when Mike told me that my thermostat needed to be replaced I felt pressured, and I said ok, even though the price shocked me.  $350.  While Mike was very professional I felt like he was pushing me to install the thermostat RIGHT NOW and like I had to do it or my boiler was going to explode.  He really could do well in sales.  After telling him that I really could not afford it right now, I ended up saying yes.  But something about it did not sit right and shortly after he started working on the thermostat (about 5 minutes in) I asked if it was too late to change my mind.  He said it was almost done and it was too late.  

Later that night I looked online and saw that similar thermostats cost less than $80, and are pretty easy to install.  So I paid at least $200 for about 15 minutes of work.  And a warranty, I guess, but really, how often do thermostats go out?

To add insult to injury, later that same night I got an email from Four Seasons telling me that I could get a smart thermostat for $150 installed.  This was after paying twice as much for the programmable thermostat.  

I called the company, followed up twice.  I wanted them to come take the thermostat back and refund the whole thing, of course that did not happen.  I ended up getting a small portion of the absurd cost refunded.   But, I am still very disappointed.  Mostly in myself for not doing the research, but also in Four Seasons for, frankly, praying on a new homeowner's ignorance.  I had planned to call Four Seasons again in the spring to clean my ac ducts, but now I am going to look elsewhere.

I've learned my lesson and will be getting multiple quotes for everything going forward.  Sorry, honest contractors, this is why people don't trust you.
Ryan T.
Ryan T.
10/24/2017
I had a service call yesterday with Four Seasons for a furnace that was blowing but not producing heat. The technician diagnosed the problem as a faulty pressure switch and quoted the job with install at $469 (plus the $85 up front service charge). This sounded high so I did some research and noted that pressure switches for my furnace retail for $50 or less so I declined the service and called another company. My instincts served me well.

The other company showed up today, diagnosed the actual problem (NOT a faulty pressure switch), but a clog in the pressure switch line. Because this had the real issue solved within 20 minutes, he offered to do a free cleaning while he was here. Total bill = $124.

Bottom line: trust your instincts and stick with smaller/more local companies if you can.
Alex W.
Alex W.
10/19/2019
The tech came for a checkup and said the furnace run capacitor was out of tolerance.
He recommended replacement and quoted $341 for part and installation.
That is a gouging for a $7-$20 part and a simple installation.
Lito C.
Lito C.
11/04/2017 12:00:00 SA
This company prices are good for those who don't know nothing about price, when it started to get cold, I had to call them because it was blowing cold air, Dan the guy that came to collect the $89 for diagnostic did not do anything, by passed the pressure switch and said that needed new pressure switch at price $461, when the switch arrived someone else came to put the new switch, the unit did exactly as with t
he old switch, I'm a buyer for the company I work for, the part only cost $43.00. I hope not to use four seasons again, will keep looking until I find a honest company
Be N.
Be N.
07/06/2020 12:00:00 SA
I had previously posted regarding some issues we had with our a/c unit and I'd like to update our previous review.

After posting our review and asking for help, we did receive a call back from Four Seasons and Melissa was very helpful. She did make us feel heard and addressed all of our complaints with solutions.

Our experience with Four Seasons has been much improved. We have our confidence back in their customer service, but would love to see them partner with a manufacturer that makes better quality units to prevent problems like this in the future. Melissa assured us that she'd look into this as well.

I do look forward to having a better relationship with Four Seasons and will continue to improve my review as we build our relationship back up over the coming years.
Krista O.
Krista O.
4/29/2019
Updated review....
After talking with Gloria today about the issues we had. She apologized and was able make me feel more comfortable using their services. I will now give them 3 stars. Because of her professionalism and working with me to resolve our issues. We will use them in the near future. Looking forward to a better experience with them going forward. Thank you Gloria for all your help. I greatly appreciate it.
Edgar L.
Edgar L.
10/13/2017
Very disappointed with Four Seasons. I had them come out to service our furnace. I couldn't be home so my wife was home to let them in. After checking out the system the tech convinced my wife that we needed a new system. That the old unit couldn't be fixed and it was a hazard. He was quick to give her a quote for a furnace of $6,030 that includes the cash discount. This wasnt my first time having a unit installed in my home. I called a couple of companies and all pretty much came back half that price. They even explained the unit I was getting. If you see the negative reviews it's for a reason. It just makes me upset they were trying to take advantage of a woman.
M C.
M C.
01/11/2021 12:00:00 SA
one star bc the repair was completed on my furnace and the tech was professional. but past that...

tech came out on 1/2 in the morning to diagnose the issue. told us that a part had to be ordered and it would be arriving between 1-4 that day and a tech would be back out to complete the repair. three phone calls later and i find out that the part wasnt going to come til monday and they were sorry no one let me know. so a wasted day for me and a wasted day for our tenant who had no heat and was waiting around all day for the tech. i got a credit for the miscommunication and waited til monday.

monday morning the part got dropped off, but someone was supposed to let me know that it was on the way so i could meet them there since the tenant may not have been staying there (due to no heat in the unit) and i live 15 mins away. no phone call before - just the delivery driver saying he couldnt get in and should he just leave the package outside bc he was on a schedule. i got lucky that another resident entered the lobby so he left in there. but really.

so the repair was completed but the invoice was wrong, and i didnt see that until i received a copy of it later in the day on monday.

since receiving the invoice on 1/4 i have talked to 7 customer service reps, explained the incorrect invoice each time, got phone calls from four seasons promising to get me a corrected invoice, received another incorrect invoice back, and now, am still waiting a week later.

so after a wasted day, all these phone calls to customer service, so many conversations explaining the fact THAT I JUST WANT AN ACCURATE INVOICE THAT SHOWS EXACTLY WHAT I PAID and a ridiculous amount of 'miscommunication' im done. so save yourself the time and effort and find a company that can do your repair and actually care about who you are. they got my money so i guess thats it.
Ricardo F.
Ricardo F.
06/08/2021 12:00:00 SA
Overpriced. Work took longer than estimated deadline. I requested an itemized budget but was notified that per policy that is not required. There was no clear indication of what portions of the total costs were going to cover each portion of the projected work. When calling the customer support line I was questioned several times  about why an itemized budget was needed. Overall I do not recommend this company and will not be reaching out for any other home services.
Rs P.
Rs P.
06/06/2021 12:00:00 SA
NOT 24\7. Called - had appt. between 1-7pm.  Several calls we were assured that we were still scheduled. Last call at 6:45 and still assured we were on the schedule. Husband went to door and discovered a 4 seasons sticker on the door! Unknown to us they came and our garage door was open so they had to know someone was home. Called and was told they came by - knocked and called and no one was home! Then they stated they did not have anyone to send out until tomorrow. Waited for 7 hours for nothing. Canceled appt. I have breathing issues and have been affected by this. Poor treatment of customers.
Ralph T.
Ralph T.
9/17/2019
I would have posted zero stars if possible. I had a tech come my house on 9/14/19 because I thought I had a hot water leak. By the time the tech was done I had a quote for $5500 - new hot water heater, updated electric and a power vent. I thought the quote was too high so I had another HVAC/Plumber come out. He checked both hot water heaters and said showed me there was no water leaking. The water on the floor was due to a clogged drain in my furnace. Easily repaired and no where near the $5,500 quote. STAY FAR AWAY from Four Seasons. They either lied about the repairs I needed or are so incompetent that the tech did not know how to determine if there was a hot water heater leak. Either way,  you do not want them within 100 miles of your house.
Dr Michael R.
Dr Michael R.
01/02/2020 12:00:00 SA
Called 4 Seasons on the basis of having received a coupon for inspection, routine annual maintenance.  Steve Skowron arrived 7 minutes inside the date (31 December 2019) and the 4-hour time range arranged.  He was thorough, explained everything hew was measuring electronically, suggested necessary cleaning of ducts, which I will arrange at a later time.  He was efficient, and courteous, and was not a high pressure salesman, but came across as an honest professional who knew what he was doing.  He took pictures of the ducts needing cleaning, and included those in the summary of work done, recommendations, and invoice/receipt I received via e-mail the next day.
Erica K.
Erica K.
9/14/2017
Four Seasons came out as the second opinion on a bathroom leak in our apartment. The first plumbing company had stated the leak had to be fixed from the upstairs apartment, not through our first floor apartment ceiling. Four Seasons assured the landlord they could fix it from below, through our ceiling.

So the landlord takes the cheaper estimate. Day of service comes and I'm waiting around to let them in. They arrive an hour late, but things happen, so I don't say anything.

Fast forward to 1.5 hours after they arrive to do the work. I get a call (mind you, I'm a tenant, not the building owner) saying basically oops, can't fix it through your ceiling, which we already  cut a giant hole in, so we're going to have to tear up the upstairs floor. I tell them to call the landlord as I can't authorize that but did point out we were ASSURED they wouldn't need to do that. If other plumbers knew immediately what needed to be done and these guys didn't, makes you wonder about the skill level.

Finally we're allowed back in the house at the end of the day. The plumbers are gone and said the work went fine....but we walk in to a total disaster.

There is debris and plaster dust from our kitchen (which is behind the bathroom and they didn't have any real need to be in) all the way up through the front of the house. There is rusty waste water from the upstairs toilet waste pipe splashed literally all down the walls of our bathroom. Our toilet paper holder is broken off the wall. A light in our bathroom is missing the bulb. Some of our things are tossed in the tub carelessly.

When asked about the mess the plumber actually raised his voice at me and said do I look like a maid? No, SIR, do I look like  one to you?

Don't hire these people.
Jeffrey S.
Jeffrey S.
5/17/2016
Wanted to share an update as Four Seasons had another chance to show why we use them.

It has been cold this May and we wanted to use the furnace. The thermostat clicked,  but didn't turn. I called to see if someone could come out and check it this week.  Nelson (technician) came out that evening and surprisingly,  within the hour. Our furnace is 4-5 years old so the intake valve was clogged. Everything was covered for our visit because we used Four Seasons for our Fall '15 check. To have a company stand by their service and word is becoming increasingly rare.  Another reason Four Seasons is invited in our home and trusted. No hassle,  just professionals and results.

Also,  they added a feature that texts and emails when the technician is arriving. To me,  that is huge.

Again, thank you Four Seasons!
Scott W.
Scott W.
06/11/2019 12:00:00 SA
Couldn't recommend a company less. I wanted a plumber to help fix my sink and went home from work early from 3-6pm. 2:30 I get a call from the technician, but he tells me he's not licensed that he's on the way. I ask and find out that my building won't allow someone unlicensed so I call him back and tell him not to come.

After speaking w/ 4S they tell me they'll send someone else. Then at 6:45 someone licensed shows up but with no parts and no plan on doing work - just looking to give me an estimate. Now I'm 4 hours in and no work is done.

I call 4S, get put on hold for 8 minutes and told I'm being transferred to the plumbing department to speak to someone and the 4S employee hangs up on me instead of going to voicemail.

Best to find another company.
Asterios T.
Asterios T.
1/20/2018
Fast service, friendly and knowledgeable techs.
The original billing issue was taken care of, after the management listened to my concerns and we came to an agreement.
TJ P.
TJ P.
1/19/2021
Great service, on time, provided clear instructions of the service being performed and best practices for ongoing maintenance.
Necole G.
Necole G.
03/09/2019 12:00:00 SA
Update to my update: Four Seasons reach out after submitting my update. They were also diligent with sending someone out the same day.  My parents and I were satisfied and our technician was extremely nice and informative.  Thank you four seasons for handling busy with the upmost respect, professionalism and urgency!
Rose B.
Rose B.
1/18/2020
Yearly furnace cleaning.  Great tech, customer service.  Showed up early.  Knowledgeable and friendly.  Been using them for 10+ years.
Jason H.
Jason H.
7/23/2017
Not one, but two sales calls for the low low price of $89.95! What a deal!

It's obvious from a quick Yelp search that Four Seasons is not the most popular HVAC name in the game...but it is probably the biggest company. I figured for that reason, it would be fine to have my AC clean and check performed by them since I could get on the schedule quickly. I was asked to reschedule once due to the volume of emergency breakdown calls they were having, which I accepted. Fast forward to Friday morning.

Backstory: I purchased a condo a few months ago. The AC unit is only a couple years old, but it seems to take a bit for it to cool the house and I have no idea how well the previous owner kept it up.

The guy they sent tells me I have too much pressure in the outdoor unit and the capacitor could go at any time. He also tells me the evaporator coil inside is dirty and needs to be replaced, and that I need an entirely new system. He also states I should replace my furnace (it's 14 or so years old, but hasn't given me any trouble). I'm pretty bewildered by the entire process, although not necessarily buying it. He's quick to make a free estimate appointment for me a few hours later. Meanwhile, the sales receipt he left only talks about all the new things I need and it does not denote any of the work he performed. So I paid $90 and I have no idea if this guy actually cleaned or checked anything, or just saw the coil was dirty and went into commission mode. He also tried telling me my AC unit was 14 years old when the nameplate very clearly says manufactured in 2014.

I called FS and complained that I have no idea if any of the work was performed. They talk me into having the free estimate appointment still and say that that repair person will re-check and denote exactly what he has done. When that appointment rolls around, the new guy shows me the dirty coil via robot cam pictures (the first guy barely pulled back the cover and told me to look, which showed me nothing). He says they can clean it, but it's SO DIRTY that they won't be able to get everything and it will just get gunked up again. Needs to be replaced. He quotes me approximately $1100 to pull the coil and clean it!!! But lucky me, they can just replace it for $1300 which I may as well do if they are going to pull it. He also provides me quotes for new AC and a new furnace, for an approximately 10k investment! Where do I sign?! He tells me he can get a crew out here today if I'm ready to roll...but also says I need to talk to the office when I ask if they'll install a Nest system for free. You'd think the office would authorize him to include something worth hundreds of dollars when making a pitch for tens of thousands. Also, after taking a look at the outdoor unit, the second guy tells me there's nothing wrong with it and the issues are all inside. So the first guy straight up lied.

A friend of mine recommended Dave Marvin. I gave him a call and he stopped by that evening. In a crazy twist, Dave actually decides to open up the entire section of the furnace, show me the dirty coil, and then use a brush/vacuum combination to give it a good cleaning. The cost for actually doing some work? His hourly rate of $72. Done and done.

TL;DR - I paid $90 for the pleasure of Four Seasons trying really hard to sell me things I don't actually need, across multiple visits, and I have no idea if they actually tuned up or did anything to my AC while they were here.
Mary B.
Mary B.
02/06/2019 12:00:00 SA
Four Seasons, great personnel, very easy to get the job done.
Sixto checked both air and heat to make certain both was working.
It was a good feeling, knowing all was well.

I will use Four Seasons again, if needed.
Jason Z.
Jason Z.
10/21/2019
You have to be kidding.  The experience that I had with Four Seasons was a joke right?  Is this April 1st?  No, today is not April fools day.   Through Yelp I sent a message to Four Seasons.  They responded asking for me to call the office to schedule a service call.  The cost was $89.95, maybe the change was 99 cents, maybe it was $85 and maybe the was 95 cents, maybe the cost was $85 dollars,  I don't know.   Regardless I didn't and don't have heat.  I was told when I called that the cost of the service call also covered an hour and 15 minutes worth of work if I chose to move forward with Four Seasons to do the work.  They were able to have a person out in just a few hours.  Fast forward to when I received a few text messages with a coupon and confirmation of arrival and a phone call from the technician to confirm his time of arrival.   The technician arrived and I let him in.  In the house he was, and I couldn't  believe it but the technician smelled like weed, like a lot of weed, like an inappropriate amount of smelling like weed.  I would have asked him to leave but I didn't have heat and I couldn't stop but thinking that the repair person I had in my house was high.  This person I was trusting to fix my gas furnace was high!  It was clearly evident he was.  Clearly.  I was ready to ask him to leave but I didn't have heat, it was cold out and only supposed to get colder, quick.  Also with my schedule, I almost never have time.  I stood back and watched him work from a distance, but minutes in, he said that it was not repairable and a new furnace was the only option.   A $6000 option.  He had a laminated piece of paper with a picture of several different furnace and maybe a/c options.  I don't recall if the $6000 option was the cheapest furnace but it definitely was not the most expensive.  That was the parts and installation, approximately.  Not only did I not want to pay $6000 but I couldn't,  I don't have $6000 to spend on a new furnace.  How can I even trust this company when the repair person was clearly high while working on something rather important, like a furnace.  Four Seasons, you put my life at risk by having a hvac technician who was under the influence of drugs work on my furnace.  Gas and a flame and a technician who was high, not a safe combination.  How do I even know that he put the furnace back together safely and correctly?  I don't. Now I have to have someone else come out just to make sure that he did put it back together safely.  Another waste of my time and money.  I like living in the midwest and having four different seasons, what I don't like is Four Seasons.
Ann F.
Ann F.
08/08/2017 12:00:00 SA
I scheduled a technician to come out for maintenance & cleaning.  There wasn't parking directly outside of the unit due to Tuesday street cleaning, however, there was parking on surrounding streets. The technician drove around the neighborhood for 15 minutes and then called me to tell me to reschedule because there is no parking.  I went to his car to get my parking pass back.  I'm attaching pictures of the technician's car, then I spun around from the same spot that I was standing in, and there are 5-7 spots behind me (Wednesday street cleaning on the perpendicular street, so it's not a problem to park there on a Tuesday).  There was another free spot on the block over in the other direction too.  I shouldn't have to point out parking or read signs to a professional.  I won't be rescheduling and I can't recommend this business based on this experience.  

ATTN Business owner/management: I do not want any free service or discounts, I'll find another company.  We called your company this morning to inform you of this situation.  I'm just yelping to let people know to not use your company.
Tee L.
Tee L.
12/17/2017
Since the original ordeal, I'm thrilled to report that management received word of what happened, reached out, we were able to come to an agreement and the situation had since been rectified.

Thanks!
Grant N.
Grant N.
09/11/2017 12:00:00 SA
Long time customer. Used to be pretty solid, but they're now sending techs without the proper training. One of their tech's broke my AC unit and I had hot air coming out when should have been cold on top of the leak he caused in my unit.

To be fair- the company did reach out and waive the fees which was the appropriate thing to do. Raising my rating to 3 as a result of this positive development. They did rectify the situation but only after some unnecessary back and forth. Case is now closed.
Fred B.
Fred B.
03/10/2021 12:00:00 SA
I had a new HVAC installed. Found out two years later that the Four Seasons crew hooked up the humidifier to the cold instead of hot water supply. SMH
Larry N.
Larry N.
6/28/2018
My problem with my A/C took two days to fix. The first technician Justin discovered the root of the problem so parts had to be ordered. The next day the second technician  Jack followed up by installing the part and cleaning of the A/C. Both were very good at their jobs but I have to give a shout out to Jack. He cleaned my A/C expertly. He removed the panel and discovered a type of lint surrounding the unit. I was surprise because I have my unit cleaned each year. Why had the precious technicians not cleaned the unit like Jack I wondered?
Each section of my unit was rinsed.
I truly learned something this time around and I will pass my knowledge on to friends and family. Thanks to the two J's (Justin and Jack) for their professionalism and courtesy  they extended to me as I hovered over them watching them work.

.
Richard H H.
Richard H H.
05/09/2018 12:00:00 SA
This place treats their customers very poorly. Just because I made a comment about how they always come to my house near the very end of the four hour window (which of course totally interferes with my families dinner), they verbally abused me. First, a customer service rep called to give me a hard time, then after finally getting off the phone with her, her supervisor called to give me a hard time.

Everything they do revolves around their convenience, not the customers; from the four hour window to the phone call that must be answered right before they start traveling to your location. If you miss that call they move right on to the next person and your out of luck. When I missed the call they cancelled my appointment. Then I decided to call Buchner, who was willing to come out right away. The problem, it turned out, was caused by the last technician I had in from Four Seasons. He didn't reconnect my air conditioning when he did the furnace clean. Makes me wonder if it was done on purpose, so I would have to call them back out after a few months when the weather warmed and I went to turn on the AC.

I will not use Four Seasons again, ever!
Carol M.
Carol M.
6/16/2017
DISHONEST and UNRELIABLE.  I had scheduled my annual cleaning and inspection for two air-conditioners for June 5 - got a call from them moving the appointment to June 19 because they were too busy to honor their commitment. Both air conditioners broke this week so I got a service call scheduled for today.  Today, my phone broke so I called Four Seasons, gave them an alternate number to contact me and said that my mother would be home and they should come anyway because she could approve and pay for the repair.

The service technician came in, saw I wasn't there, apparently tried to call me on my broken phone (even though I'd left an alternate number), left the house refusing to speak with my mother AND left a bill for $85.

Appalling.

My other experiences with this company were equally frustrating. I've the last couple of years, I've ended up paying  $900 to fix two $1200 water heaters - multiple calls and they just couldn't figure it out yet they kept charging me, apparently to train their repair people.

This company shouldn't be in business. They won't get another penny from me.
Margaret M.
Margaret M.
2/28/2021
If you were going to put faith in any company to take care of the really important things in your home, Four Seasons are the people to call.  Along with heating and air conditioning, Four Seasons recently replaced a hot water heater in our home.  The technicians always do very thorough work and practice all CDC protocol guidelines.  Service is quick, friendly, and dependable.  I have also found that their accounts manager, Frank, who went well above and beyond for us for our recent installation, made us lifelong customers of Four Seasons.  Highly, highly recommend.
Nimesh M.
Nimesh M.
2/27/2021
Before I comment, I would like someone of a higher level executive  from 4 seasons to contact me who is ready to listen and not just be rude.
Sheheryar H.
Sheheryar H.
2/25/2021
So I had to replace my toilet since it had a leak going into my basement.  My other plumbers couldnt do it soon so I called four seasons.  Just to get to some facts, a toilet costs $150, and my regular plumber charges $290 to install.  Four seasons quoted me $1,300 to do the job.  I went with it since I was expecting guests and it was urgent.  Did they do a good job -- sure, great job infact.  But I find that I dont like a labor rate of $1,150 per hour.  So yes, if its an emergency, they will come through and do the work and do it well -- but do expect to pay a ridiculous amount for it.  This is not the first time I have experienced this with the company.  So if its an emergency, sure, pay the massive premium if you like.  But if not, for your own sake, shop around a bit -- even if its just on yelp.
Scott H.
Scott H.
5/22/2018
Overpriced equipment, incompetent and dishonest technicians. After 4 years, the AC started to fail, and they did nothing. Year 5, and they sent someone out to fix the unit and refill it, to the tune of $400...for the coolant alone!!
Needless to say, they didn't get the money, the tech never returned when scheduled, and we will never have anything to do with this company again. Save yourself the time, money, and aggravation and look for a good local company. I really wish I had done that instead.
Lloyd M.
Lloyd M.
10/14/2020
Beware!!!! Our AC broke down last week and my wife called Four Season for service. They were prompt in setting the appointment for the same day. The guy came in to check our unit and he said he can fix it for $800 but he cannot assure it will last. He tired to convinced my wife to buy a new unit instead. Deep in our hearts we know he is not telling the truth so we decided to get another opinion from another company. The other repairman said the problem is not very serious and it can be fixed. Lucky we followed our instinct and we only paid for $200 for the repair. (I was not able to post this because of my busy schedule but COVID gave me time to share our experience).
T.c. D.
T.c. D.
07/11/2019 12:00:00 SA
They quoted us $2800 on an air conditioner repair that another reputable company fixed for $400.
James M.
James M.
09/12/2019 12:00:00 SA
Had a person call today about a second option on what was wrong with the ac. Nothing was wrong other then it was old tech stated blower would not shut off found tech made fan and limit run constant. I get it the system is old but we need honest people in the industry not This
Mark S.
Mark S.
11/24/2020
My tech showed up on time, he was professional, and he fixed my sink in a reasonable amount of time. Great job!
Kevin P.
Kevin P.
9/21/2021
Revising my prior review. We had Four Season out for new filter stack, duct cleaning and safety switch install. Filter stack and duct cleaning went smooth. Safety switch on the other hand was not as smooth. They forgot one of the parts which resulted in a number of trips out to try and install. Frankly I was not pleased with the inconvenience, but a customer service rep called and offered us a partial refund, which was a plus. We were also told once all the work was done that our furnace was not level and needed to be leveled for additional charges. I wish I had known this from the start as we may have just looked at a whole new unit, but they were nice enough to come out and install a wet switch free of charge for added protection until we decide on getting that fixed. While there were some frustrations the company did take the time to care and offer a refund plus additional work for no charge. Mistake happens and Four Seasons took it upon themselves to make sure to correct them the best they could. Would recommend.
David S.
David S.
3/25/2017
I've used Four Seasons twice, both experiences were rough.

The first time my furnace went out on a cold night. I was renting my unit and received authorization from my landlord to have the repair made. However, Four Seasons would not send out a service person because I did not own the condo. This may be a company policy, but it is a foolish one without any legal logic at all (landlord laws put the onus on the tenant for unauthorized repairs, not the contractor). I also have to add that they were very rude to me during the several calls I had with them about this.

The second time I used Four Seasons I asked them to give me an itemized bill (parts, labor, service call broken out) and they wont / can't do it. Their pricing is intentionally opaque allowing them to charge more. I looked up the part they came out to replace and it was a $20 part and the repair cost many times that. I have no problem paying fair prices to contractors and I know there is a base cost just to have a service person come out but I like to review honest invoices that make logical sense i.e. service call cost + part with markup + labor. Four Seasons will not provide this.

To their credit, when I lodged a formal complaint they gave me a credit for future work so they did their best to remedy the situation (second case, not the first). They also are big enough that they can get a guy out to your house quickly in an emergency.
Gary C.
Gary C.
10/03/2017 12:00:00 SA
Justin was very helpful and thorough during his consultation in replacing my 20 year old furnace and addressing my requirements for air duct cleaning. He showed up as scheduled and made it easy to understand the billing options.

The Installers were scheduled the following Monday and arrived as expected with all needed components based on Justin's proposal. Both Melvin and Jorge worked very hard for 6 hours straight and I was very pleased with the final result! Our Lennox unit coupled with the Rene Halo and iComfort S30 t-stat makes for a complete and top notch home air purifying system.

I would highly recommend requesting these individuals for a job well done!
Tony M.
Tony M.
06/11/2018 12:00:00 SA
I had an amazing experience with Four Seasons.  The first company that came out told me that I needed to have a brand new unit installed for over $3.5k.  When Four Seasons came out, they were able to clean out the AC unit, do a quick tune up, and got the unit working again!  Plus it was 96° out!  The technician was very friendly and helpful.  I would recommend Four Seasons Heating & Air Conditioning to everyone!
Meagan L.
Meagan L.
8/29/2019
UPDATE:4 seasons did reach out and located my account. Based on the bad experience I had they did issue me a partial refund to make up for it.
Tim H.
Tim H.
06/04/2019 12:00:00 SA
I'll give them one star for being courteous during this entire debacle, but their otherwise incompetent actions make that iffy.
Appointment for quote was easy, the sales rep was helpful, and the price was good. Quick turnaround on an install date.
I scheduled it for a Friday I thought I would be home, but I was called to duty with the National Guard to assist with flood fighting efforts. No worries, I think. The sales rep promised I was in good hands and Four Seasons has the best installers around.
Install day comes, my girlfriend rearranges her schedule to be there, and all seems to go well. It's a full system install so I expect it to take most of the day. 8 to 11 install window, they arrive around 1030. Part of the system was a powered humidifier, wrong size was delivered, so there was some delay while they waited for the right size. Oh well, these things happen. New one is here and in it goes.
All that is left is quick wire connections to my Nest Thermostat, right? WRONG! I get that Nest is tricky, but these are the best installers in the business.
10 pm rolls around, still working on it. 11 pm and still there. I now get on speakerphone with them and listen as they spend another hour trying the trial and error method of determining which wire goes where. Just about midnight, I kick them out of my house. They promise they will get a tech out first thing in the morning to finish it.
Next morning arrives and I get a call. Hi, this is Four Seasons, we would like to schedule your service call for Monday. WTF, I think. Well you'll need to check with my girlfriend as I am out of town for the foreseeable future. She gets a call, rearranges her schedule again, and we wait. Thankfully it was a cool weekend and we could keep the windows open.
Monday morning comes and I get a call from the same installer that couldn't finish the job before. They are on their way back. Double WTF.
They again arrive at almost 11, spend most of the day there, not getting anything done, causing my girlfriend to have to cancel work appointments, and leave without a working system.  At least this time they are sending a tech right away.
Meanwhile, I start calling customer service. Only to find it is just a voicemail box leave your number and we will call you back. I do, 3 times, finally get a call around 8pm, and miss it of course. They leave an extension to call back. TO. THE. SAME. VOICEMAIL.
The tech is great. In under 45 minutes he has the wiring resolved and thermostat working. He makes mention that there is a warning about low pressure from the AC Compressor, but says it is because it is a new system and nothing to worry about. Finally over I think.
This morning I get a call. This is Four Seasons, we noticed that the notes don't show that your AC system was charged with coolant Triple WTF. They make sure with the tech that came out last night and verify that I need to do an AC Startup appointment. Needless to say, I don't understand why my brand new system was needs this as he left saying all is well.
Transferred off to scheduling, asked if I'll be home tomorrow between 8 and 11 (no. I won't. Still out trying to stop floods...and not asking my girlfriend to change her schedule again). Ask to be sent to a manager.
Put on hold.
And then hung up on.
So much for them being courteous.
One star because I have to.

DON'T USE FOUR SEASONS.
TJ M.
TJ M.
1/14/2021
Update: Customer Service contacted me and is refunding the $85 fee to have come out and give me an estimate, which I appreciate.
Nghia L.
Nghia L.
6/19/2019
When I called to schedule an appointment for a leak from my A/C and was told there is an $85.00 service charge for a tech to come out but will be waived if the repair is completed. The tech came out after doing the inspection Lionel told me the leak was from the rain water accumulated
over time and not from the A/C itself. Just to keep the story short he told me the total charge for the service is $439.00 but did not give me the break down of what the charge included, he will email me the billing.
Few days later I called in to ask someone to email the bill, after I reviewed the bill there was an $85.00 charge for the service call, I called to contest and the rep. I talked to denied about the service call fee. So I told her I will file a complain then hung up the phone. She called me right back and offered to refund the $85.00.
I called that deceptive advertising.
A M.
A M.
03/10/2017 12:00:00 SA
I used to rely on Four Seasons for a furnace in a rental unit and was generally happy with the service, but had some really spotty service over the past six months. Then after purchasing a home with a boiler, I mistakenly continued to have Four Seasons out to be our service provider. I think for very simple, basic issues, Four Seasons is completely fine. But for the reasons below, I would not recommend them if you have a boiler system.

After requesting a clean and check of a boiler in a new house I purchased (a very old house, to be clear), the tech pretty must just opened it up, saw it wasn't working and recommended to get a new boiler with a few models suggested. New to boilers myself, I thought the service was legit and that maybe we did need a new boiler until I had another company come take a look. They opened it up and it was filthy inside (was not properly cleaned by Four Seasons) and easily determined that it needed a new circulation pump to function again -- and it is now working fine. The Four Seasons technician was lovely and very sweet, but just didn't seem to have the knowledge of boilers and boiler systems necessary to fit our needs and I feel like I shouldn't have had to pay to have him come take one look and say yep, you need a whole new boiler. Especially when that wasn't the case.

They have provided basic, good service to our furnace for many years at my rental unit, but their service just seems to have corroded in certain areas, perhaps due to seasonal staff during busy months. Just not super reliable anymore.
John M.
John M.
08/08/2017 12:00:00 SA
I have been using Four Seasons for the past 13 years and am very happy with their HVAC service.  They are very friendly and knowledgeable, come out for emergency calls the same day and they never charge OT!  The only thing not perfect about their service is it can be difficult to get on the schedule for a furnace check.

The other reason for not giving them 5 stars was I made the mistake of buying windows from them. Even though I knew they were new to the windows business I trusted the name so went with them.  That did not work out well, had to buy a new shade for a crescent window they replaced and measured wrong, apparently.  Also the windows don't seem to be installed well as I can feel a draft and have not seen the expected improvement in my heating and AC bills.  It appears they got out of that business fast, and it's no wonder.

But for HVAC I highly recommend them.
Pam P.
Pam P.
06/07/2019 12:00:00 SA
Horrible experience and will give zero star will possible. The rep came in and told us that we need to replace this and replace that and that our machine is so outdated (only 7 years old) and the city will go around and start writing tickets on the old machine the machines are way too old. Quoted us for a $6,000 replacement.

Guess what, our neighbor happened to work for another AC company, came in and fixed everything for under $250 (with their company, not a personal favor). Liars and thieves for this Four Season company.
Matthew W.
Matthew W.
07/10/2021 12:00:00 SA
If I could give 0 stars I would. I needed a new Air Handler and AC. I called Four Seasons out and agreed to work with them on June 10. I understand that they were busy at that time, a lot of people's AC were going out. So the soonest they could come out and start the work was June 29. The salesperson said it would take 4-6 hours to complete everything. After 6 hours the crew was not completed with the Air Handler and still had not done the AC. They scheduled to come out again, most companies will have the same crew come out the next day, but not Four Seasons. The soonest they could send the crew out was July 6. The crew that came out on the July 6, started out by saying that they did not know how to install an air handler. The crew I originally had was able to come out on July 9, but were given the wrong equipment to install. I was so frustrated that I had them remove what little they did install and will be going with a more professional company. Four Seasons does not respect their client's time. I had to adjust my schedule at work for 3 days for a project that was quoted to take 4-6 hours. Not only that but 30 days after agreeing to the service, they still were not able to complete the service. I emailed the salesperson letting them know my frustrations, there was little to no response. DO NOT GO WITH FOUR SEASON!!!!! It will be a waste of your time and money.
Dennis K.
Dennis K.
01/02/2017 12:00:00 SA
I can only ask for your patience in reading this review, but I think it is important that everyone understand the horrible experience we have had with four seasons, beginning with a completely misdiagnosed issue with our heating system, and the absolutely abysmal customer service we received for the next 10 days until our problem was fixed.

On Wednesday, the 14th of December a technician, Dave, came to look at our heating system because it was not heating properly. He looked at our slightly older furnace (approx. 9-10 years) and diagnosed it as the problem. Even thought we had just purchased this home in August, the furnace had just been serviced, we knew it was slightly older. It wasn't something we were planning on replacing that fast, but such is life. The technicians arrived on 12/15/2016 to install the new, 7k furnace. On 12/16/2016 our house was still cold and we were back on the phone with Four Seasons.

On 12/16/2016, another technician came out in the morning. He couldn't diagnose the problem. A second senior technician came out on the 16th (mind you, with the install this was the 4th person to come and visit) and immediately notice that there was gurgling in the exhaust pipe surmised that the issue the furnace was kicking on an off so rapidly (short cycling, we found out) is because of the issue with the pipe. The new furnace was doing the same thing as the old furnace.  He would have to report back and send out a different team.

Another technician arrived and we were told the issue was the pipe, and we would most likely have to cut into the ceiling to fix the pitch of the exhaust pipe, so water wouldn't be collecting. We were then told on the weekend (12/17-18) that we would have to wait for the executive committee to make a decision on how to proceed. They wouldn't be back in the office until Monday.

Monday arrived and no one contacted us, so we called that evening. They would fix it, but not take care of any of the dry wall, etc... or other costs because four seasons does not do drywall. I explained that we just bought a 7k furnace upon their suggestion and they misdiagnosed the original problem so they should be at least willing to take care of that to make sure the furnace was running. This had to again be reviewed by the executive committee.

We had to contact them each day- they never took the initiative to call us. Around Wednesday, the 21st, we spoke with Melissa, who is the assistant to Dave, the owner of the company. She simply reiterated that they would not be covering any of the costs to fix any drywall, etc.. that may need to be cut into to fix the pipe, despite the current mess. We agreed that we would have to move forward to at least have heat in the house, and she would be sending someone to fix the issue with the pipe.

We then had a service person here on twice on the 22nd, and the 23rd, who both said they were uncomfortable cutting into the drywall to check the exhaust pipe. When we called to have the second technician come out on the 22nd, the window we were given was 530p-9p. He arrived at 11p, and wanted to shoot something through the pipe. We refused this service because we live in a building with other units.

We finally reached Melissa again on the 27th, because she was out for the holidays, we left a message. Note- she didn't make any attempt to contact us, even though we called over the holiday weekend as well. Finally, on the 29th, they sent the top man out to fix the issue. He came in, cut a hole in the drywall ceiling, adjust the pipe and shored it up, all in about a half an hour.

They have  not contacted us since this last service person arrived. We purchased a 7k furnace form them upon their recommendation, and now have incurred costs to have our ceiling fixed. Melissa made it seem as though they were doing us a huge favor by NOT charging us to have the pipe fixed, but from what I have seen, I don't think that woud have been equivalent to purchasing a new furnace.

Bottom line is: make sure they are checking your entire heating system, and possibly get a second opinion before trusting their technicians who tell you on a day that it is -10 degrees that you need a new furnace. The customer service was horrible, we had to contact them at every turn, and often we were spoken down to, and reassured that they were doing us a favor. I would highly recommend going elsewhere.
John M.
John M.
5/27/2019
Four seasons plumbing is a disaster. I only needed a quote for a simple toilet shutoff valve.  

Below are just some of the problems.

1. The technician sent to quote the replacement valve (although he was nice) he didn't seem to know anything besides drain rodding.  

2. He said he would take pictures of the toilet shutoff valve and they would email me a quote.  

3. He later called and said they had to send out someone that was a real plumber.

4. The shutoff valve is a simple 1/2 inch (compression fitting) that takes 2 minutes to replace.

Why did I take a day off work for this?

5. Sending an inexperienced technician that can't provide a quote and then pretending like a shutoff valve is a complex job is horrible customer service...

6. It is unfortunate that this frustrating experience also cost me a vacation day with no results.

7. I tried calling multiple times, speaking with supervisors and unfortunately they did not help provide a resolution. I finally gave up and went with another provider.

Use at your own risk.
Linda O.
Linda O.
5/31/2020
Horrible experience. It took 3 days and 3 different technicians to install new furnace and a/c unit. Day 1 they worked until 2:00 AM!  Said they couldn't finish because circuit board was bad. On a brand new furnace?  Day 2 tech said board is fine but the blower is bad. On brand new furnace. He didn't have one. Day 3 tech spent over 5 hours but finally got the job done.  Will never use them again.  I feel they sold me faulty product and the first installers didn't have a clue what they were doing
Nisey M.
Nisey M.
9/14/2017
I can't thank Kevin and Adam enough for their professionalism and timely execution of the unexpected bathroom project.
After finding a leak it turned out that the entire floor had to be repaired. The tile in the bathroom was not quality and had to be replaced.  
The floor was warped underneath and disgusting! I feared the worst when it came to the price...I was shocked at how reasonable it was!
The work looks great and the house was clean and he made sure to protect the floors outside of the bathroom.
Adam was so nice and explained what he needed to do. So happy with his work!
I won't be using anyone but them in the future. New furnace a few years ago as well as plumbing and ac/heat cleaning and maintenance.
Dan F.
Dan F.
12/05/2014 12:00:00 SA
Came out for clean and check:

Didn't clean

Shut off both units

Told us there was a gas leak

Gas leak in photo evidence was from the union on HOT WATER HEATER!!!

Bottom Line: please don't be fooled by all the coupons and guarantees. You should always get second opinions.
Tracy J.
Tracy J.
7/13/2019
HIGHLY RECOMMENDED.
When my mother's 20 year old air conditioner went on the fritz during the first week of 90 degree temps this summer, I knew I was about to take a major hit.  The first guys who came out claimed $2000 in fixes, or they could be so kind as to give us a new system for $4500.  The second guys didn't even LOOK at the existing system, and their salesman spent an hour trying to hard sell us into a $5000 system. I heard the Four Seasons ad on the radio and decided to try them, hoping since they were a larger company, I'd have better luck, as integrity was something clearly lacking in this industry.

89 bucks to send out Miguel, who thoroughly checked the system and sent in his report to the sales guy, Ben Jung.  I girded my loins and called Ben.  

Lookit, folks, I'm only going to give a passing comment to how difficult it is to sell me ANYTHING, because Ben wasn't selling.  He was truly, honestly assisting his client in finding the best solution.  He didn't do a top-down pricing like all the others.  He began with the most economical solution and then worked his way up to a new system, which would have been cheaper than the other guys anyway, but we never even got there.  Their technicians fixed my mom's system, gave her FREE freon (a highly valuable product due to its impending obsolescence), credited the $89 estimate fee, responded quickly and courteously to scheduling snafus with parts deliveries, and Ben bent over backwards checking and checking and re-checking to see if he could assist in securing financing for us IF we needed a new system.  When it didn't look good, absolutely NOTHING in his demeanor changed.  He remained attentive, responsive, helpful, and just as committed as if we would have been purchasing a new system.  Which we didn't.  Four Seasons fixed it, and the system has been working fine, mom's cool, and I'm not in the poorhouse.

This was one of the best experiences with any service merchant I have ever had. With HVAC!!!! Can you believe it???? That's like saying you really enjoyed your colonoscopy; it just doesn't happen.  

I can't speak to what others have experienced, but my experience with Four Seasons was one of honesty, integrity, hard work, effectiveness, and complete respect for their clients.  Stellar, stellar job. You'd best believe when mom's old system does die, there's only one place I'll consider: Four Seasons.

Tracy Score:  PLATINUM
Nancy G.
Nancy G.
10/16/2020
Quickly cleaned furnace, tested and answered all of my questions.   Wore PPE too.  great experience
Nancy K.
Nancy K.
12/07/2020 12:00:00 SA
The technician was on time, very professional, and he got the job done. He was able to answer my questions about other services. I have had good service from Four Seasons and would recommend them for heating or air conditioning tune-ups or repairs.
Robb B.
Robb B.
12/15/2016
Today is December 16, 2016.  It is currently 6 degrees, pretty much a high for a day that started around 0.

At 10:30am I called because my furnace isn't working. I explained the issue and was told someone would be here between 12 and 6. It is now 5:10pm and no one has shown up. Granted, it's not quite the end of the 6pm window but it's getting late and my house is now below 60 degrees.

I just called to find out when my tech would come and received a very vague answer. I asked if they would be able to do repairs tonight and was told that Depends on how big a repair. If they need to get something from the warehouse, it'll be when it's open, which I found out isn't until tomorrow.

I'm pretty steamed about this. It is completely unethical to not inform a customer that Sorry, we're really busy today and may not be able to fix your unit until tomorrow. On the coldest day of the year, a heated house isn't a luxury. I've used this company several times over the past 13 months - to get a new water heater, to get a new blower for my AC. This is the last time.

If I need something from the warehouse and can't get it until tomorrow, chances are I'll find another company to give my money. I could care less about losing the $85 visit fee at this point, if I find out that I have to sleep in a hotel tonight because they couldn't tell me UP FRONT that I wouldn't have a tech till 6pm then I can't trust this company.

If they don't know when a tech can arrive in anything better than a 6 hour window then they are completely mismanaged. I refuse to believe that. I believe they didn't want to tell me it wouldn't be till end of day and are hoping I'll make the purchase regardless.

Four Seasons, you've lost a customer. If your guy shows up and can fix this tonight then great, but it's the absolute last time I call you.
Angela F.
Angela F.
01/04/2017 12:00:00 SA
We just bought our house and were having trouble finding the air filter in our system. The tech suggested it went into the wall vent but standard filters did not fit.  He tried a 14x14 but there was a bit of a gap between the wall and the filter frame where air was bypassing making the filter ineffective.  But he said it was definitely the right place.  His solution was to stuff a T-shirt in there to clog the gap. WTF?

Update:  He's still in our house as i write this.  He and my hubs are futzing around in the HVAC closet and i hear my hubs say  Oh, there's the filter!  So yeah, the filter was actually in the closet with the HVAC unit.  So the wall vent was definitely NOT the right place.  

Now he's trying to sell us a ton of crap.  Time to go down stairs and get him out of here....
Jason W.
Jason W.
09/05/2020 12:00:00 SA
Let me start of by saying how I have used Four Seasons for over 10 years, at multiple houses bought many heating and Air units. Also used to be able to call and the 24 hour emergency meant to have someone out that day or evening weekday or weekend. Over the past year or so I have had people come out not able to do the work and calling in another team. Another time someone saying major issues with a unit but because of suspicious behavior had 2nd opinion and glad I did as my suspicions were correct. Calling an account manager with Four seasons to only have their voice mail full, called back to their customer service to have them say they would call me back.......and no call back.....almost a month and still no call back. Now call with needing emergency service (24 hour emergency service per advertised) to find out that in 3 days they will schedule someone to come out to fix a brand new airconditioning unit that......Four Seasons installed. Not sure if this will be read or even cared about but hope someone does take notice and bring back the Four seasons of 10 years ago.
Andrew K.
Andrew K.
10/01/2019 12:00:00 SA
So update on this:

I was contacted by customer service who offered to refund my $85 initial fee and 20% off repair (so $1,040.00). I told them I wasn't upset, I just think they are fleecing people.

I contacted Lennox directly, they told my unit was out of warranty. They also told me I could only get parts through Lennox. I simply typed the part number into an amazon search, the exact lennox part came up. Shipped to me it cost $110. It took my 20 minutes to install the part. Im not any sort of HVAC tech. The repair took a philips screw driver only. Everything works fine now. You do math on this one. Just don't use Four Seasons unless you want to be straight up robbed. The 2.5 stars is accurate.
Jenna S.
Jenna S.
12/20/2016
In July, I found out that my Nest thermostat needed a common wire installed in order to charge and supply the correct voltage to the furnace to turn on/off. I thought this only affected the AC so I didn't get it fixed quickly. Fast forward to today: my furnace stopped working.  

Thankfully, it was not an issue with the furnace or the igniter but the Nest. The technician came out, looked everything over, tested the furnace by bypassing the thermostat altogether, and determined it was the thermostat's issue, not the furnace. Whew... crisis and thousands of dollars in payments averted. The technician was really professional, didn't try to upsell me on a bunch of products, and I felt like I knew what was going on so he explained things to me so I could understand the technical things that went wrong to avoid them in the future. I was happy with the service and the technician.

The only two things I found a bit irritating were: I made an emergency appointment at 6:45 a.m. and the window for service was 10 a.m. - 3 p.m. That's a pretty big window considering the air temperature was -10 and my house was about 58 degrees and there were people and pets in here. I know that on a day like this everyone's call is probably an emergency but having no heat at all should trump other appointments for regular service. Second, the cost to just have a person come out to your house is a bit much. $85 just to walk in the door? That seems a bit pricey, considering other companies advertise free estimates for work or fees in the $20s or $30s. Overall, though, the price was fine considering I had my heat restored on a day when the air temperature was 2 degrees when the technician finished working.
Nancy C.
Nancy C.
6/26/2019
In response to my previous review I received a phone call from Four Seasons customer service. They apologized for the experience we had and offered to refund the charge for their service call as well as pay for the charges we incurred from the second company. They will review the technician's notes to determine if any remedial training is needed. We appreciate their professionalism in handling this matter.
Joe G.
Joe G.
9/29/2017
On going. They were out and found out with a Lennox rep and found out that the AC unit was bad and they are going to replace it. After telling that supervisor and the scheduling department that I would not allow any further work on my house without the supervisor present, they wasted another day of mine and sent an install crew (another new crew) without the supervisor. I believe we are now we'll over 60 hours into this project.

If you value your time, look elsewhere.
Natalie B.
Natalie B.
02/11/2019 12:00:00 SA
This review is for the cost of the service. The speed of service of the technician was 4 stars. He was extremely friendly and was very quick repairing the issue - we had a broken gas valve that was leaking gas over night.

I had to call in the middle of the night after having People's Gas out to confirm we had a gas leak in our furnace room. I was told the earliest someone was able to come out was 8-12pm. When the technician arrived, he was quick to assess the issue (even though our heat was already turned off by People's Gas). The original quote he provided me for the fix was over $1,000 for a piece he had in his truck. When I expressed my surprise at how expensive that was and asked for a breakdown, I was told he didn't know the breakdown and that it was due to the lifetime warranty and overhead costs. I was able to get him down about $200 (simply by just asking, the cost decreases seemed arbitrary) but told me the final price was the lowest they would be willing to go (which was still in the $900 range).  This still seemed extremely high but I was not given any visibility into why the costs netted out the way they did.

It was extremely frustrating to not see a breakdown of the costs, when I asked multiple times, and to be charged 3x as much as it would have cost had I ordered the piece myself. Unfortunately, we were in a bind and needed the piece replaced immediately as we were without heat for several hours. I feel like we were really taken advantage of given the situation.

I would NOT recommend this company and will not be using their services in the future.
Jessica D.
Jessica D.
06/10/2019 12:00:00 SA
Completely satisfied with the overall service! Previously purchased a new furnace from them and a now a new AC. Will continue doing business with them again. Thank you Four Seasons!!!
Edward H.
Edward H.
11/06/2020 12:00:00 SA
Very happy with Four Season's Heating and Air Conditioning. Professional friendly and informative. Would recommend them again.
Cathy G.
Cathy G.
10/13/2016
I have used 4 Seasons for a few years.  They installed my furnace, which broke within 2 years.  They replaced it an no charge.  Nevertheless, a 2 year old furnace should not break.
Every single time I have a cleaning of the air conditioner or furnace, it becomes soooo expensive.  $400, $600.  I definitely feel ripped off.  I told the guy that I feel like I did when I took my new car in for a free oil change, and they tried to convince me that I needed an alignment.  No More
Richard J.
Richard J.
9/20/2016
06/10/2016 After certified plumber evaluated job and had me sign a release to use torch.  Replaced 3 kitchen stop valves for $592.54.  BUT the job took 5 minutes using $20 worth of snap on valves. He never brought in a torch. My complaint resulted in  a $59.25 discount in addition to a $35 coupon=$498.29.  I was MISLEAD as to the complexity and quality of repair.  A $100/minute is unreasonable and unfair for ANY of the most noble professions.
Next time I'll use a local honest plumber
James B.
James B.
6/18/2019
After posting my prior review, customer service reached out to me multiple times to try and remedy the situation. Since the work had been performed by a different company there was no resolution, but I didn't have an issue that needed solved.

The woman that I spoke with was very nice & apologetic and affirmed that they normally do not operate business in the manner that I experienced.  I am going to give their air conditioning service a try. That line of business does have better reviews than the plumbing.
Pamela N.
Pamela N.
10/25/2019
Never use this company I had them come into my home to clean my furnace which was on a second floor when the guy left he did not put the drain hose in the drain where in belonged and he left it laying on the floor needless to say all the water came out of the hose all over the floor and then it dribble down and went all over the ceiling of my kitchen after numerous phone calls them talking to their insurance etc etc they have decided it's not their responsibility don't let them in your home they're bad.
Renee H.
Renee H.
02/05/2017 12:00:00 SA
Four Seasons has been there for us when our furnace broke twice! They are 24/7 and had a technician within hours to help us. Every time I call they are professional and friendly. Our most recent service was for our heater. It wasn't blowing hot air and the technician, Tony, was able to find the problem and help us fix it. We also took advantage of their Nest thermostat special. They installed it and gave us information about how to redeem our rebate from ComEd. I'm so glad our realtor referred us to Four Seasons. I know I can count on them to help us in the future and that means a lot to me.
Edwin C.
Edwin C.
4/21/2021
Stay away from any Four Seasons. I had a plumber called Michael Angelo Garcia come out to camera my main sewer line and see why I was getting water backup. Long story short I had a broken sewer line that I am responsible for so I am willing to repair at my own cost. Michael marked the location of where he would have to break my basement floor to replace the pipe. He charged me $1000.00 just use camera and mark location and me being a new homeowner fell for the overpriced service of using the camera to tell me what my problem is. I did not call him back to do the actual work of replacing my pipe. However, this is not why I was upset. I was upset because after finding out the high price of the initial service, I decided to go with a more reasonably priced plumber to do the heavy work. My new plumber breaks my floor where Michael marked and nothing, more breaking near the spot, and still no pipe to be found. I gave Michael a call back which I suspect he only answered because he did not know who I was. I explained to him that he marked the wrong location and if he can come out to mark the correct location and he replied, I'll call you back with scheduling in 30 minutes. He did not call back or message back after me reaching out again. We didn't have a choice but to proceed without him. If you do a job wrong, own up to it, not avoid fixing your mistakes. This is a very poor and tasteless way to do business. Never dealing with four seasons again. Thanks for having us break unnecessary parts of my basement floor.
W M.
W M.
2/28/2019
Contacted Four Seasons for a quote. Unlike most home service companies (ie plumbers, electricians, etc), ,they do not have evening or weekend hours. And like the cable companies, they will give you a three hour window in which you have to wait and hope they show up. This is something that should be on their website rather than having people waste time to find out Four Seasons only services people who work at night, are retired or unemployed.
Joe W.
Joe W.
04/07/2019 12:00:00 SA
I don't recommend this company. Dishonest. They tried to sell me a new boiler for $5,400 when all it needed was a cleaning and a new thermal couple which came to a grand total of $100. I'm glad I smelled a scam.
Mike O.
Mike O.
12/04/2019 12:00:00 SA
I'm not into leaving reviews, but this problem is simply too ridiculous not to share. I've always used Four Seasons for my rental property, but this one bad customer service response can eliminate this returning customer forever. The days of the-customer-is-always-right, are certainly far behind us, but come on...

Don't tell a customer that they're lying. Don't tell a customer that they didn't say something. Don't tell a customer that they didn't provide specific information. Just eat it and try to make it right. Accept the fact that maybe your customer service agent did not take down all of the information they were provided. Maybe your agent was not recording all phone calls as you say you do. Maybe of the hundred calls that came in that day, your agent screwed up the details of my call. What's more likely? Your agent messed up 1 of 100 calls that day or I misremembered the one phone call I made to you on that day? Answer that however you'd like, but calling a long time repeat customer a liar is just a piss- poor bad business model.

Look, what was initially booked as a simple furnace tune up, worth next to no revenue for you, was actually a much needed furnace replacement. A replacement that's now been quote and booked with another vendor. So yeah, this $2600 plus all future plumbing, electrical, AC, duct, etc etc will be going elsewhere.

Truly absurd
Edward H.
Edward H.
11/06/2020 12:00:00 SA
Very happy with Four Season's Heating and Air Conditioning. Professional friendly and informative. Would recommend them again.
Cathy G.
Cathy G.
10/13/2016
I have used 4 Seasons for a few years.  They installed my furnace, which broke within 2 years.  They replaced it an no charge.  Nevertheless, a 2 year old furnace should not break.
Every single time I have a cleaning of the air conditioner or furnace, it becomes soooo expensive.  $400, $600.  I definitely feel ripped off.  I told the guy that I feel like I did when I took my new car in for a free oil change, and they tried to convince me that I needed an alignment.  No More
Richard J.
Richard J.
9/20/2016
06/10/2016 After certified plumber evaluated job and had me sign a release to use torch.  Replaced 3 kitchen stop valves for $592.54.  BUT the job took 5 minutes using $20 worth of snap on valves. He never brought in a torch. My complaint resulted in  a $59.25 discount in addition to a $35 coupon=$498.29.  I was MISLEAD as to the complexity and quality of repair.  A $100/minute is unreasonable and unfair for ANY of the most noble professions.
Next time I'll use a local honest plumber
James B.
James B.
6/18/2019
After posting my prior review, customer service reached out to me multiple times to try and remedy the situation. Since the work had been performed by a different company there was no resolution, but I didn't have an issue that needed solved.

The woman that I spoke with was very nice & apologetic and affirmed that they normally do not operate business in the manner that I experienced.  I am going to give their air conditioning service a try. That line of business does have better reviews than the plumbing.
Pamela N.
Pamela N.
10/25/2019
Never use this company I had them come into my home to clean my furnace which was on a second floor when the guy left he did not put the drain hose in the drain where in belonged and he left it laying on the floor needless to say all the water came out of the hose all over the floor and then it dribble down and went all over the ceiling of my kitchen after numerous phone calls them talking to their insurance etc etc they have decided it's not their responsibility don't let them in your home they're bad.
Renee H.
Renee H.
02/05/2017 12:00:00 SA
Four Seasons has been there for us when our furnace broke twice! They are 24/7 and had a technician within hours to help us. Every time I call they are professional and friendly. Our most recent service was for our heater. It wasn't blowing hot air and the technician, Tony, was able to find the problem and help us fix it. We also took advantage of their Nest thermostat special. They installed it and gave us information about how to redeem our rebate from ComEd. I'm so glad our realtor referred us to Four Seasons. I know I can count on them to help us in the future and that means a lot to me.
Edwin C.
Edwin C.
4/21/2021
Stay away from any Four Seasons. I had a plumber called Michael Angelo Garcia come out to camera my main sewer line and see why I was getting water backup. Long story short I had a broken sewer line that I am responsible for so I am willing to repair at my own cost. Michael marked the location of where he would have to break my basement floor to replace the pipe. He charged me $1000.00 just use camera and mark location and me being a new homeowner fell for the overpriced service of using the camera to tell me what my problem is. I did not call him back to do the actual work of replacing my pipe. However, this is not why I was upset. I was upset because after finding out the high price of the initial service, I decided to go with a more reasonably priced plumber to do the heavy work. My new plumber breaks my floor where Michael marked and nothing, more breaking near the spot, and still no pipe to be found. I gave Michael a call back which I suspect he only answered because he did not know who I was. I explained to him that he marked the wrong location and if he can come out to mark the correct location and he replied, I'll call you back with scheduling in 30 minutes. He did not call back or message back after me reaching out again. We didn't have a choice but to proceed without him. If you do a job wrong, own up to it, not avoid fixing your mistakes. This is a very poor and tasteless way to do business. Never dealing with four seasons again. Thanks for having us break unnecessary parts of my basement floor.
W M.
W M.
2/28/2019
Contacted Four Seasons for a quote. Unlike most home service companies (ie plumbers, electricians, etc), ,they do not have evening or weekend hours. And like the cable companies, they will give you a three hour window in which you have to wait and hope they show up. This is something that should be on their website rather than having people waste time to find out Four Seasons only services people who work at night, are retired or unemployed.
Joe W.
Joe W.
04/07/2019 12:00:00 SA
I don't recommend this company. Dishonest. They tried to sell me a new boiler for $5,400 when all it needed was a cleaning and a new thermal couple which came to a grand total of $100. I'm glad I smelled a scam.
Mike O.
Mike O.
12/04/2019 12:00:00 SA
I'm not into leaving reviews, but this problem is simply too ridiculous not to share. I've always used Four Seasons for my rental property, but this one bad customer service response can eliminate this returning customer forever. The days of the-customer-is-always-right, are certainly far behind us, but come on...

Don't tell a customer that they're lying. Don't tell a customer that they didn't say something. Don't tell a customer that they didn't provide specific information. Just eat it and try to make it right. Accept the fact that maybe your customer service agent did not take down all of the information they were provided. Maybe your agent was not recording all phone calls as you say you do. Maybe of the hundred calls that came in that day, your agent screwed up the details of my call. What's more likely? Your agent messed up 1 of 100 calls that day or I misremembered the one phone call I made to you on that day? Answer that however you'd like, but calling a long time repeat customer a liar is just a piss- poor bad business model.

Look, what was initially booked as a simple furnace tune up, worth next to no revenue for you, was actually a much needed furnace replacement. A replacement that's now been quote and booked with another vendor. So yeah, this $2600 plus all future plumbing, electrical, AC, duct, etc etc will be going elsewhere.

Truly absurd
Kathy L.
Kathy L.
12/07/2021 12:00:00 SA
i had a very nice tech come out to my house last week help with a heating problem another company caused- his name was frank very nice polite explain everything that was wrong which was just a valve- ok he put a priceing in for it that was last tuseday nov 30 2021 said within 24-48 hrs tops i should get a call about the price- well i never got a call back untill friday  dec 3 2021 after i told the woman who kept telling me oh i put the emails in let me do it again - bullcrap- but after i said i will go to another company 5 mins later a call came wanted my credit card number for the part no way but 1286 dollars for part and labor which was supposed to be done next day- next day the tech came but no part- he said it was supposed to be delivered to my house - which no one ever told me- oh well it will have to be redelivered next week - here it is tuseday dec 7 2021 once again the tech came but NO PART! this man has to drive all the way back to bendford park to see if the part is there- and you think i am paying 1286 for you giving me the run around your nuts! your techs know how to do their jobs why dont you in the office know how to do your ? worse company EVER TO DEAL WITH! dont waste your time with them- techs are good but office is the worse
Phil O.
Phil O.
10/29/2018
Do not do business with this place! They scam people for things that they do not need & they will purposely tamper with your furnace or air conditioning to make it seem like you need a new one. It has allready been confirmed that this is their practice, stay away from this place!
Elizabeth B.
Elizabeth B.
08/07/2020 12:00:00 SA
While they showed up on time for my duct cleaning appointment today, they failed to have the right equipment and were unable to do anything.  Their notes didn't specify that I was in a condo building which feels like a pretty big detail to leave out.  I had to reschedule and was offered zero apology for my wasted time.  They also failed to reflect that I'd already paid half which is also super annoying.  Don't expect them to have any of their info accurately reflected.  For the amount they charge, they should really have their act together much more than this.  Save yourself the trouble and find a more reliable, less expensive company.  Once I get through this duct cleaning appointment, that's what I'll be doing.
M I.
M I.
06/02/2020 12:00:00 SA
They do not even deserve one star.  

SCHEDULED 6 DAYS OUT AND WAITED A 7 HOUR WINDOW TO BE INSULTED AND STOOD UP BY FOUR SEASONS.

DO NOT USE THIS COMPANY.  

Scheduled an appointment 6 days ago for my broken air conditioning unit. Was given a window of 3pm to 8pm.  Called throughout the day and got the automated service confirming my appointment.  I was patient.  At 8pm I called for an update and spoke with Tiffany.  Rudely, she said they had 125 customers in that same window (clearly overbooking themselves) and that my tech would be there in 20 minutes to 30 minutes.  Ok.  I foolishly waited until 10pm. Still no Four Seasons tech.  Still no call from Four Seasons.  At 10pm, I called them back and spoke with Jay who put me on hold to come back and tell me that in the notes it says the customer called and cancelled the appointment because I could not get back into the city.  UNTRUE, Four Seasons.  I have been waiting since the start of my 3pm window and calling YOU for updates.
When asked, he could not provide me a time this alleged call happened and could do nothing more for me at 10pm. I am waiting to hear back from their customer service representative tomorrow.  I won't count on it.

AFTER SCHEDULING 6 DAYS OUT AND WAITING A 7 HOUR WINDOW --- I AM STILL SITTING WITH A BROKEN AC UNIT.  

DO NOT USE THIS COMPANY.
Laura C.
Laura C.
11/28/2018
We had been having issues with our furnace off and on for several weeks. Six different technicians came to evaluate the problem, each technician giving us a different answer. None of the services provided solved our furnace issue, though each visit was costly. With the exception of two technicians all were rude, abrupt, and did not take any time to really investigate the problem. We finally called a different company, which provided us with more answers in the first 20 minutes of the visit than the 6 visits from Four Seasons combined. Will never be using Four Seasons again- it is clear that they do not care about their customers, only making a buck however they can.
Lauren M.
Lauren M.
10/20/2018
Website states that if the heat issue is not fixed within 24 hours then you put us up in a hotel. I called this afternoon about no heat and no one is coming out until Monday and no offer of a hotel. Your representatives were totally clueless. 30 degrees outside, no heat, my 3 year old is freezing.

Update: We worked with Melissa in customer service to reach a solution.
Mark J.
Mark J.
11/19/2019
I had Four Seasons come to my condo for annual maintenance on my 14-year old furnace. The technician seemed nice and qualified. When he was finished and the furnace put back together, he showed me photos on his phone that he said were cracks in my heat exchange unit, and that carbon monoxide could be leaking. He refused to show me the actual crack. He then said that he was required to shut off the gas and power to the furnace. He could have the heat exchanger replaced the following day for about $3,000, or install a new high-efficiency furnace for $6,900 (!). He shut everything off and left.

I turned the gas and power back on (I have 3 carbon monoxide detectors) and called Sunny Moon Heating for a second opinion. When then they came out two days later, I was shown the inside of the heat exchange unit, and that there is in fact no cracks or damage of any kind. This technician was far more experienced and showed me that the panel to open the heat exchange was stuck from age and had not even been recently opened.

I can get a high-efficiency furnace installed for less than have the price the Four Seasons tech quoted. Their tech did not change the furnace filter, and actually put the used one back in backwards. I cannot believe a reputable company like Four Seasons would use completely unqualified scam-artist technicians but there you have it. Never again.
Ruth S.
Ruth S.
11/19/2019
We spoke with Four Seasons, and after several conversations, they agreed to refund the technician all-out charge.  The refund was processed, although there was no explanation for the recommended motor and/or furnace replacement.
Nik C.
Nik C.
6/24/2020
This company came out to evaluate our HVAC after the AC stopped working. They discovered the issue, and told us they would need two people to fix it. They gave us a quote of over $800. This happened in the fall, so we waited until the spring to have them come back out. My wife called and went over the quote again with them, and their rep said yup, this looks right, we'll have two people come out and take care of it. On the day of, they don't call til the appt window is almost done. Then they say they'll be here in 45 min. They get here, and it's one guy. I ask where the other tech is, and he says he has to evaluate, there is no other tech. No. That is not what we discussed. I told him in the middle of the COVID precautions I am not letting him in to reassess what they already know - it's a two person job.  He leaves. I call the office and after in explain everything, they tell me the other service tech was on the way. This is a FLAT OUT LIE. The first guy would have told me if this was the case. I reschedule, talk to a customer service rep, and am told I will be the first appointment on Monday, two techs will be there. Monday morning comes, I am not the first appt. The tech calls to tell me he's on the way. I ask if there other tech is with him. He says no, it's just him scheduled. I said don't bother, and cancelled. These guys are a joke. Waste of my time, poor communication, and they lie to you without flinching.
David R.
David R.
10/12/2016 12:00:00 SA
I'm raising my review to 3 because the company offered to install the larger unit.  They first quoted me a high price to do it but the ended up dropping a few hundred dollars.  They charged me another $1100 for the larger unit.  They pulled out the new 3 ton unit and replaced it with a 4 ton unit. It's now fall in Chicago so I'll have to wait till next year to see if if makes a difference.  I still question sales tactics and what seem to be a wide range of knowledge among the techs who do the testing and service calls.  

The positives of this company include quick scheduling/availability and most of the technicians and installers have been nothing but polite and professional.
Jeff B.
Jeff B.
02/02/2019 12:00:00 SA
I called Customer service and told them what was wrong(inducer motor was out) with my Bryant heater. I gave them the make and model number and asked them if they could fix it the same day.  She said the tech would have parts on his trucks and would be able to fix it.  The repair tech showed up and charged me 85 dollars to confirm what I had already told them was wrong with the heater.  ... and said he would have to Order the parts and it would be Monday before he could fix it.   He gave a quote of $1585 to replace the inducer motor.. (I looked up the part and the price of for the inducer motor is $55)  and he asked me if I considered replacing the heater.   What a rip off.. I'm going elsewhere.. Never use these guys..!
Shannon C.
Shannon C.
6/17/2016
I've been a service customer of Four Seasons for over 5 years. When we decided to replace our HVAC unit in our home we were happy to seek them out for our business.  The sales rep came out, reviewed our old unit and measured our home for a new unit. We agreed, signed, and scheduled our install one week later for yesterday.

This is where the challenges began and continue to escalate.  The installers arrived at 11:30am which means they weren't even dispatched to the job till midday.  This is a huge job and we were told it would be completed in one day.  The two installers they sent out are amazing and my frustration is not about them, in fact they are the only shining value of this entire experience.

At 4pm I asked how much longer and they told me they weren't even half way completed, and list some of the primary remaining tasks, none of which are quick items.

At 8pm I called customer service as the installers said they have about 4 more hours of work remaining, including cutting a whole in a brick wall to the outside of my house.  I was on the phone with customer service over 2 calls for 90 minutes.  When I first called I was challenged by the call taker whether the installers put me up to calling or was I calling myself?  I don't know what kind of internal political power is going on but you NEVER ask such a question to a customer.  During the final call the rep asked who the installers were. Um, if you can't tell me who YOU dispatched to my home we have a bigger problem.

After holding, calling back, getting transferred and no answers or responses from the install department that should have scheduled it properly I made the team leave at 9:30pm.  The installers also made several attempts to contact their supervisor and finally emailed.

I called this morning at 6:45am and again at 8am to get resolution.  I spoke to a manager who is not professional. She wanted to reschedule the completion of my install for Saturday evening.  This is after I explained how inappropriate any construction would be in the evening for a neighborhood.  A Monday morning return was listed as the earliest next available day slot. The manager said she would talk to the executives and call me back. After 3.5 hrs I had to call back 4 different times to get a real person on the phone and the same manager escalated her tone and attitude with me.  

If you can't finish a job during reasonable work hours in one day, schedule a back to back schedule. I would never have agreed to a multi-day, non-consecutive install and knowingly be without AC if this happened.  Four Seasons has offered no support, alternate comfort options or direct resolution process.

I have requested for an executive to call me back with swift , responsive, measurable results.  I'm not confident this will happen based on the volume of posted negative reviews.
Timmy C.
Timmy C.
08/07/2018 12:00:00 SA
So I called David M. back at the number he provided.  Low and behold the number provided is the general customer service extension, and worse yet, it goes to voicemail.  Despite getting back in contact with David the day that he left this lovely message under my review, the customer service agent told me that David M. was somehow out of the country and not able to speak.  Man it must be nice to book that last minute flight out of the country, we peons will never know the perks of owning a 2.5 star Heating and Cooling company.  So I've been in talks with the Customer Service Department over the last 2 months (might I add never with David M.).  They say they want to make it right.  It takes them weeks to get back to me with whatever they want to offer.  Though a couple of weeks ago they told me they were going to call me back, they decided to send me a certified letter telling me to call them back within 10 days (tacky).  I did and their final offer entailed them sending someone to my house (this would be the 5th person from this company to come to my house now) and look at our furnace needs.  I am officially to the point that I do not ever want this company ever setting foot in my house, so I told them no thanks and cut ties.

Since my original review I followed up with 4 Seasons about the Costco Cash card because I was supposed to get it within 4 weeks of service (per Costco).  4 Seasons told me it takes Costco 6 weeks to send them out.  I called Costco who confirmed it takes 4 weeks, and informed me that it took four Seasons over 3 weeks to order our Cash Card, despite me paying with certified check per the request of the Four Seasons salesman Geno.  Despite this I will not lower their rating to 1 star, because I do still feel a little guilty about the cat poop situation.
Lisa C.
Lisa C.
7/20/2019
The hottest day in Chicago and Four Seasons sent two technicians to service a unit purchased from them 5 years ago. Yes the repair, so far, costs us over $1,000 and spent over 5 hours. Still my air is not fixed. Because of the total incompetence of the last technician the problem is exponentially worse. Nothing is covered under warranty--not really. They are shysters! And through all of this, I still have no air!!
Joyce M.
Joyce M.
01/02/2019 12:00:00 SA
Immediately after posting my review on Yelp, my significant other received a message on his phone from Customer Service representative Gloria asking for me to return her call so I did which I left her a message to call me on my phone. C.S.R Gloria mentioned to me that every time someone post a review on Yelp, they receive notification and she wanted to know if there was anything that she could do to make the situation right or better for me. I first stated that I was satisfied that she was going to report them to their manager because they didn't break the heaters but I wanted them to be aware of what kind of employees they employed because they were attempting to sabotage the unit to drum up business for their company. However, CSR Gloria kept insisting that I be compensated some way for what I went had gone through by refunding my cleaning fee or she would mail me a coupon for a FREE maintenance cleaning for either my AC unit or the furnace cleaning either/or for next year maintenance.  She kept insisting so I agreed to the AC unit maintenance cleaning. So she agreed to mail out the coupon which would be for either one I choose to use it for after I update my review stating that she reached out to me regarding this issue. Also, We agreed that the technician names be notated in my file and that these two technicians Never be sent to my home again in the future!
I had intended to write this updated review over the holidays but a lot of things were going on during this festive time of the year!  I did appreciate her reaching out to me and wanting me to have a better experience with their company. Thanks Gloria.
My daughter did mention that  this my be what they do to drum up business for their company--I choose not to think that companies and the like are not justifying this type of behavior to drum up business--please say you don't do this!
Lenita G.
Lenita G.
06/08/2020 12:00:00 SA
I contacted Four Season regarding the air conditioning unit not working properly. They serviced it two years ago and let me know that it was leaking freon and would need to be completely replaced eventually. At that time, they gave the option of adding more freon (less expensive) or replacing it. Adding freon was a gamble because it was unknown how long that would last; however, it was more cost-effective. Well, it went out completely this year and had to be replaced. I contacted them and they had all of my records and they came out (Dariusz Lamacz) as soon as possible. Now, it's completely fixed and Mark and Sean did the actual installation and were very professional, did an excellent job, checked everything and asked for my broom/dust pan to clean up after themselves. They also had to cut dry wall to access the unit due to the condo apparently being built around the unit. So their work was cutoff for them. I definitely recommend their services!!
Linda S.
Linda S.
6/30/2020
I had my annual air conditioning check on 6/29. The technician provided a no contact service.  This is very comforting in this time of the virus
Alex J.
Alex J.
09/01/2020 12:00:00 SA
Just an update. Not even a response from Dave to his horrid service.
Bran W.
Bran W.
06/09/2016 12:00:00 SA
Though stellar in the past for their installation of my furnaces and air conditioner, my recent experience with their plumbing department and water tank installation was a total disaster!

I can't say enough good things about their HVAC sales and installation team,but the tech they sent out with the water heater for installation smelled of alcohol, but more importantly , from the minute he got out of the truck was complaining , and I knew from the start he was not going to complete the installation before he even made it to my front door! He came up with one excuse after another about why it couldn't be done, played with pictures on his phone and stayed for around for 3 1/2 hours before telling me it couldn't be installed.
I called his superiors to complain, they were at the mercy of his supposed it qualified judgment on what  couldn't be done, so I was out of luck.
Thank God I called one of their competitors, who sent a real plumber out the next day to spec out the system , and had it up and running brand-new within another day.
Riel V.
Riel V.
06/01/2016 12:00:00 SA
I called Four Seasons AC and Heating and they sent a technician out who later seemed more like a sales guy to the condo in which I had a leak above my bathroom ceiling.  My furnace / AC unit is stored above my bathroom.  Unfortunately, there was water leaking down from my ceiling into bubbles of water that formed onto the bathroom ceiling.  Eventually, the drywall started to fall through so I poked a hole in the ceiling where the bubbles of water formed and approximately 1 gallon of water fell from from the water bubbles.  

Four Season's charged $85 which is a reasonable price if a proper assessment is given.  However, I was not pleased with the assessment.  I had a small leak coming out of the copper tubing coming from the main coil condensation.  There is a plate at the bottom of the coil where the water drips into the pan and drains out the copper tubing.  However, this was just a small leak and there is only a small chance that this caused the gallon full of water that came out of my ceiling.  So, I wanted to troubleshoot the water in excess of 1 gallon that filled my ceiling and also the small leak that was coming out of the copper tubing.  These are two separate issues.  

To make a long story short, the technician (who's name has been removed to preserve his job standing) suggested that I buy a whole new coil.  He also mentioned to me that replacing the compressor and every component in my AC unit would help.  Not only did he try to sell me every component in my AC unit, he also informed me that Four Seasons now does home improvement work that can help with my drywall issue.  He tried to sell me everything in the book....this included some sort of frequent loyalty plan that I could use if I had more property.
Does this sound like a good deal?

My main issue with this is that he didn't try very hard to troubleshoot my problem and get to the bottom of the issue.  My opinion is that he wanted to get as much money out of me as possible.  I am not one to become a victim to these type of sale tactics.  I did, however, give him 2 stars because at least he checked the pressure on my compressor and opened up the main panel (I didn't know where it was) so I could poke around and troubleshoot myself.  

My guess is that the coil froze and then warmed over to gush out a bunch of water and flooded my pan and overflowed to my bathroom ceiling.  (reminder: the AC unit / furnace is above my bathroom ceiling).  However, the technician was not able to give me a good clue as to whether my theory was plausible or not, he just wanted to sell me a new unit which I believe was over kill.  

My suggestion is that they don't send sales guys out to customers that need someone to fix and troubleshoot issues.  Bring repair men.  

*UPDATE: Four Seasons called me and said that they were going to refund my money and also get another tech guy out here to take a look.  However, after I scheduled the appointment, I realized that I didn't want to take the time if they were going to give me another run around and sales pitch, so I called them back and told them to refund my money but not to bother sending another salesman pretending to be a technician.  After I got transferred 2 times, I was told that an executive was going to call me back.  

*UPDATE: I received another call from a Four Seasons representative and we discussed my experience with the technician.  Although I still didn't agree with the direction of the company (in which I believe that their technicians are doing more of a sales role instead of a troubleshooting role) we were able to come to a mutual understanding.  I also expressed my hopes that the technician involved would not be punished and that he could be trained further.  

I also should include that I went with another independent repair man and he was able to remove some flakes of residue within the copper tubing that was collecting at the bottom of a 'U' shaped part of the copper tubing designed to keep odor from coming out of the pipes.  We believe the buildup of flaky residue was the main issue causing the flooded ceiling.  I had a third company out and also investigate the small drip that persisted after the residue in the copper tubing  was removed.  We sent nitrogen gas pressure through the copper line to push out any further residue.  

All this could have been done by Four Seasons, however it wasn't and although it wasn't a cut and dry issue, I would have appreciated more work and more investigating into the issue.  Rather than replacing everything, I would have appreciated more technical know how and effort to find root cause of the issue.  

I will reiterate that Four Seasons contacted me again and we were able to come to a mutual understanding.  My hope is that 4 seasons continues to be customer oriented, technically savvy, and problem solving minded rather than sales and corporate minded.  I relayed my concerns to the executive I spoke with.
Franco B.
Franco B.
6/24/2015
I regret not getting the XC21 for about $1400 more

Still love the system but I'd like a little bit better humidity removal while keeping the temperature precisely at 69
Gerri H.
Gerri H.
5/26/2016
Every year, Four Seasons charges our air conditioner at the beginning of summer.  We had planned to have them install a new air conditioning unit when our current one eventually craps out.

We were scheduled to have our air conditioner charged between 3:30 and 7:30.  Not only could they not make a four hour window, but the repairman showed up after 8:30 pm.  He then proceeded to slowly make his way up the stairs, and after finally reaching the air conditioner, decided that it was too stormy for him to do anything.  

I would have been fine if they told us upfront when we called at 7 pm that they would not be able to fix our unit that night due to the weather.  But instead, they told us that the repairman would be able to fix it that night.  We waited up (with two small kids) for absolutely nothing to be done!

We called back the next day to reschedule, and were quickly told that they would not be able to come out for 3 days.  Three days without air conditioning!  And there wasn't even an apology.

Never again, Four Seasons!  Never again!
Kathie F.
Kathie F.
11/28/2016
2 months later the same problem happened again. I called Four Season and they came in total 4 times within the course of 2 months. They changed the filter, added some refrigerant, but my AC still didn't work. Until the last time I called them, they claimed that they can do nothing but change the whole unit which is gonna cost me $11,000.

I've spent $1000 in 2 months for the same problem with them without anything getting fixed and now it's additional $11000? It's the most expensive I can imagine for fixing the AC problem.

Later on I found 3 other different companies to try to fix the problem. One of them did a great job and costed me only $830. The guy not only fixed the leak, changed my TSV and recharged all my refrigerant (four season recharged it wo fixing the leak so in a month it's all gone), for less than what I paid Four Season for the past 2 months and I got my problem fixed in one time.

UPDATE:
The company reached out to issue a refund for the problem not being able to solved. The customer service was great and I appreciated the effort they put in to solve this case.
Bryan D.
Bryan D.
5/31/2016
I have used Four Seasons for years at my previous property.  I just moved into a new home.
1. I was having an issue with air flow coming out of a single vent.  I wanted that examined.
2. I needed a A/C cleaning and check.
3. I wanted a quote on an additional A/C unit or dual zone solution.
Over the weekend, after scheduling a service call with Four Seasons, I determined that by adjusting the flow to my first floor duct work increased the flow to my second floor duct work, where I was having my issue.  Once the service person arrived at my house, he would/could not perform the cleaning OR provide me a quote on an additional unit unless I authorized the $85 service call fee on top of the $89.95 A/C cleaning fee.
I called Four Seasons and spoke to a customer service manager.  No apologies and reinforced the comments made by the service person.  Sounds penny-wise and pound foolish to me.
Anthony F.
Anthony F.
2/23/2019
We called after calling a different company and was over quoted by 900.00 geez. I was quoted 800 by another repairman but he couldn't get the part until after the weekend. I Called four seasons and they quoted me 1785 for the repair and STILL had to order the part. We paid for the service fee after the repairman started to loosen up other pieces poking around after we knew the problem! What a rip I won't ever call them again...
Roxana P.
Roxana P.
05/08/2019 12:00:00 SA
Overpriced company. They wanna change you 3 times the regular price for the same service.
George J.
George J.
12/01/2018 12:00:00 SA
BEWARE !! Price gouging!! I would give Zero stars
I usually don't write much reviews. However, I feel compelled to share my experience yesterday with four seasons.

I called Four Seasons to fix my furnace which had shut down after a power outage in my area. They came and did a service that another company had done for me last week when the power outage had shut down my furnace the first time. I called Four seasons thinking they were the designated company to handle Nest thermostats and perhaps my thermostat was the issue. But the Four seasons tech did the same procedure as the other company before them and charged me $257 that the first company charged me only $88 for. To top it all their tech had such an attitude. He was beyond rude!!
So unless you have plenty of money to burn, take your business elsewhere. I recommend Bartlett heating if you are in their area
Lynne B.
Lynne B.
04/08/2021 12:00:00 SA
I am not surprised that Four Seasons only has a 2 1/2 star for their quality of services. We have had several bad experiences with their company! However, the most recent was the most stinging! Our most recent experience was 3 years ago. However, very strangely, they waited 3 YEARS to turn our outrageous bill of $923.90 for freon to a collection agency. After multiple calls to Four Seasons, we thought the matter was resolved! Apparently not! They just can't resist trying to collect on fraudulent claim! A service man came out to figure out why our WORKING air conditioning system was only blowing warm air. The service man assured us that the only issue was adding freon to our system, would resolve the problem. However, an hour or so later, he informed us that the air conditioning system was no longer working and that we needed a new system! Somehow flooding our system with freon had caused it to crash! He was extremely unprofessional! He wandered the house, let our dog loose, as opened the gate in our laundry room, and then somehow opened our front door! You can't make this stuff up! We called the company while he was there, multiple times, no response. He demanded payment before he left. However, he finally left! Only a few days later, when the company realized they had not been paid, did they call back! After two other, more reputable companies evaluated the system, we ultimately had to purchase a new system!
Michal S.
Michal S.
7/20/2018
Scheduled an appointment for an in-house estimate between 8-10am.  10:15 am no one has yet showed up.  Called the company and got told that they had a computer glitch and the estimator never got an appointment request.... lost half a day of work because of it... their system worked perfectly fine when I filled out a request form online to request an estimate... I got a call back within minutes then... I would not give them my business..... complete loss of time... NOT RECOMMENDED
Noel R.
Noel R.
7/14/2018
Terrible experience and perhaps company to go with. Technician came and told a bullshit story of needing a whole new AC system that started from $900 that went up to $5k and ballooned to $8k. Got lucky finding a much more honest company and fixed our AC for $200. Looking at these poor reviews, looks like I'm not the only one feeling scammed.
Bradley S.
Bradley S.
2/13/2019
This review is long overdue, but a good story of how poor customer service and price gouging will ruin a relationship.  I had this company install a brand new boiler in my building and that experience was great.  The sales team and installers did everything they said they would for a reasonable price.  At this point they were a five star company.

There were some issues post install that were manufacturer problems such as a faulty board and a failed zone valve but the technicians were good.  However, the people answering the phones were a pain to deal with.  It became necessary to be demanding just to get what needed to be done; done.  I chalked it up to a couple bad experiences and had FS do annual clean and checks on the boiler and hot water heater the next year.  We even were using them for plumbing issues and I started having them service my rental property too.

3 months after the warranty expired in 1/2019, a second zone valve failed.  I called to get a tech out to replace it.  I specifically told them the problem, but the tech showed up without a part in hand.  Instead, we would have to wait until the next day they said.  They bypassed the valve so that water could flow (to keep the pipes from freezing) but he couldnt get it to work.  Despite this, he said it was air in the line and discounted any freezing concerns.  The next day, the pipe burst in one of the units.  I called immediately and told them that the pipe needed repair as well when they came out thet day.  Again, the tech came out without the parts to repair the broken pipe.  Then, he proceeded to pass along a $3000 estimate.  For what you ask?  It was now my responsibility to repair the broken pipe that resulted from their work (or lack thereof) the evening before).

The valve cost $170 and the replacment baseboard was $270.  I was livid.  The tech said someone would call to schedule the repair in an hour and I never heard back.  I had someone else do the complete job for a fraction of the cost they gave me.

How fast we went from 5 stars to 0 (if it were possible).
Needless to say our relationship is over; no more clean and checks, no more purchases, and no more referrals.
Dana S.
Dana S.
6/26/2018
Panel is still broken. The owner wanted to send out a handy man to cut down my wall and install a frame that has a panel attached. This was the same handy man that came to look at the damage and take measurements. That day he laughed and said thank goodness he wasn't the one doing the repair because he wouldn't know where to start. Four Seasons refused to sign something stating they were responsible for any/all damage as a result of their work. Did they really think I would allow a handy man to knock down my bedroom wall, rip out part of the wall structure and hope the contraption they bought fits? I'll be contacting the BBB.
Dave L.
Dave L.
5/31/2018
I had a new air conditioning system installed one week ago by Four Seasons. Well the first hot day 5 days later we turn on the air conditioner and our house is not cooling and we have water leaking from our ceiling in our hallway. The blower is in our attic with the ducts because we have baseboard hot water heat. There is air only coming out of one vent in the bathroom. We called and they told us they will come out to fix it that day. Tech will be there between 4-8pm. I was happy with that until nobody showed up and someone called to reschedule the appointment but told us nothing was open until 2 days later on Sunday. Not too happy about that. My wife calls customer service Saturday morning and the person was real nice and told her she guaranteed someone will be there later that day between 1-6 pm. Ok, a little happier until I get a phone call on Saturday at 6 pm from a tech. I tell him the problem and he tells me he doesn't have a ladder to get in my attic and I'll have to reschedule. Next available appointment is Tuesday. Now if I owned a business and someone gave me almost $6,000 for a new product and it didn't work properly I would make it a priority to get the problem fixed. My take on all this is once Four Seasons gets your money they don't care about you anymore. I was looking for a good HVAC company that I can depend on when I need them for all my home needs but this definitely isn't the company I was hoping they would be. There also was many issues with the instal that I won't even get into because it would take too long.

I have called David M. and I always get a voicemail. I leave my name and number but I have not received a return call yet.
Karen N.
Karen N.
10/25/2018
Technician came out to one of my apartment buildings to diagnose why the thermostat was not registering the temperature that was programmed. He wasn't able to determine why this was happening so a supervisor came out and diagnosed the problem and got the program to work. They were there two hours at night with no extra charge for overtime! I was glad that they got it working so my tenants had enough heat. I've used them for years and are very impressed with their customer service.
Yelper 4.
Yelper 4.
06/09/2016 12:00:00 SA
Extremely disappointing. Called them to troubleshoot my air conditioning this spring. The tech was great but after he said the leak would be too hard to find he wrote down the price to install a new unit on a piece of blank paper and the price was really high. He then called some account manager person who he convinced (in front of me) that I would be a great first time customer and that I would bring them repeat business and the really high price suddenly became a little less. I felt like I was being worked by a creepy used car salesperson. The new price was still too high compared to what I had read would be a reasonable price on the Internet for this area to replace the system. We also talked about the cost to definitely find the leak in my system and he said it would be $1500. What a joke.

I called another company who used a device to find that the leak was in the A coil within 15 minutes. We reviewed the options and I had them remove the A coil so we could see exactly why it was leaking. It didn't make sense to repair it once inspected so I went ahead and had them install a new A coil and condenser for a price that was $1000 LESS than Four Seasons special new customer price. Same warranty. Same caliber of brand. Much more integrity. That will be the last time I ever call Four Seasons.
Tom B.
Tom B.
5/15/2019
Easy to do business with.  They call to remind me when it's time for a Clean & Check. They have Flexible schedules, arrive within time estimated, fair reasonable prices, no break down guarantee.  Professional service technicians.  I bought my furnace and AC from them 7 years ago and they have always treated me as a valued customer.  I recommend them to others all the time.
Jill H.
Jill H.
9/26/2018
I left one star but really it is ZERO stars. These people are nothing but con artists. For all the right reasons CALL ANYONE ELSE.. anyone!!! highway robbery.
I had a leaking old air conditioner unit that was old so I knew I would need a new one. BUT they proceeded to tell me that it ruined my 3 year old high efficiency (high priced) furnace as well that they installed. Said water damage was not covered by the warranty. A grand total of $12,000 was quoted!!! Are you kidding me??? They had their arrogant manager talk to me on the phone also and came down like 200$. Plus they try and scare you and rush the installers out to you before you change your mind. THANK GOD for their own installer said  he wanted to come out the next day instead. So bottom line I had 3 other separate companies come out and all of them said the furnace was not also ruined and if it was it WOULD BE COVERED BY THE WARRANTY. Four seasons was going to sell me a new unit before even considering the warranty. Oh and by the way the ac units I DID NEED were 40 percent less in cost!!! SUCH CRIMINALS!!
Carol M.
Carol M.
03/06/2019 12:00:00 SA
Company won't provide parts/labor breakdown. So you have no idea what you are paying for. They don't tell you upfront they have all inclusive billing. They refused to provide me with a breakdown on a job that took 20 minutes to install a draft induction part. I was charged $1600 for this. I looked online and saw this part can run from $100 - 400. I feel ripped off and believe they are deceptive in their practices. Will report and possibly take legal action.
Nancy K.
Nancy K.
7/28/2020
I am pleased to be able to report that Four Seasons handled a complaint with courtesy and they followed through on it.  On July 21, 2020, I felt that I had been over charged for the replacement of foam insulation on a refrigerant pipe leading from my air conditioning unit to my building.  After a comment on Yelp and a couple letters and phone calls, Four Seasons graciously promised to reimburse me for the full amount.  I want to thank Four Seasons for being willing to listen to my complaint and make adjustments.  I am happy to say I will continue my long-term relationship with Four Seasons for my heating, air conditioning, plumbing and electrical needs.
Jill O.
Jill O.
12/13/2016
Our new building has radiators, and the radiator in the master bedroom never got hot. Wasn't an issue until this past week when the temperature plummeted and the room was noticeably cold. My husband owns a few income properties and has always used Four Seasons, so he called them to come out and fix the radiator. What followed was 48 hours of uncertainty and then an amazing fix by their number one employee, John.

The first guy showed up on a Wednesday morning. Ended up flushing the system and refilling. Didn't work. Bled the lines. Nothing. We're starting to worry there's something seriously wrong. Another guy shows up. He can't figure it out. We're growing more nervous and now the whole system won't work save for the kitchen radiator which is insanely hot. Better than nothing, they both leave and say they'll send someone out the next day.

Thursday John shows up. He spent five hours trying to figure out the issue and I'm sure he was getting ready to call it quits when the clock hit 6 pm, but then...he fixed it. Somehow he thought to go all the way to the fourth floor into the attic to see if the radiator extended up there. The upstairs unit is HVAC so this thinking was pure genius on his part. Lo and behold, he found an additional area to bleed and suddenly we had heat again. With a low of 5 degrees tonight, we couldn't be more grateful.

Thank you, John!!!
David S.
David S.
5/26/2018
Here is my experience with Four Seasons Heating & Cooling when called for a repair fix to fix my air conditioner.

Alex arrived at the very end of the promised time window (10 a.m. to 4:00 p.m.;  he arrived at about 3:30).  I described the symptoms of the A/C unit (consistent with a failed capacitor).  He opened the cover, and the capacitor was clearly failed.  However, he didn't check anything else.  

He then asked if I wanted it fixed.  Of course, my answer is yes....why else would I call a technician out to my house and pay the $85 fee for such?  Well, I soon learned why.  He quoted me a price of $361 for the capacitor (so, nearly $500 all in with part, tax, and the service charge).

I told him I can get quality replacement capacitors via Amazon for roughly $50.  At this point, he turned very cold.  He would not put a capacitor he had in his van into the unit to confirm this was the only issue (he just insisted it was).  He made comments designed to scare me into paying his outrageous charge.  He called his manager, who offered $35 off and waived the $85 service fee (putting the total price around $350);  when I again said I could get the part for about $50, he too used scare tactics to try to goad me into accepting this still outrageous charge.

I told them both no, I am not going to pay more than 7 to 10 times as much as it really costs.  Alex then had to be told to put things back the way they were and was in quite a hurry to leave.

Overall, this experience has taught me a few things.  One, Four Seasons has very high prices when such are completely unjustified (I say this, because I did even further research and found multiple sellers, including Sears, that price the capacitor around $50).  I would have been happy to pay some reasonable premium on the part, but not a 7x multiple of its retail price.  Two, Four Season obviously trains it people to use scare tactics against its customers.  Both Alex and the manager both used such tactics.  These may work on untrained people, but both my father in law and I are degreed electrical engineers and have no problems changing out a capacitor.  I would have done so from the start if I knew that his is how Four Seasons was going to behave, but I thought it would be easy and worth the cost to have someone take care of this for me, given I was busy working.

Three, I will never use Four Seasons services again.  The tactics in both pricing and scare tactics are deplorable and I feel very sorry for the people they must run over on a regular basis who simply don't have the knowledge or skills to take care of problems like this on their own.

[UPDATE]:  When my capacitor from Amazon arrived, I was removing the old capacitor and noted that the tech (Alex) had switch two of the wires (cap has 3 wires).  If anyone had put the new cap in the way Alex left the old cap, it would have damaged the unit.  So, I can assume one of two things:  Alex is either unqualified (he did take time to study the circuit diagram before putting the old cap back) or malicious (he wanted me to mis-wire the new cap to get an opportunity for more business).  Fortunately, I can read a circuit diagram just fine and installed the cap properly, and the AC started working just fine.

[UPDATE2]:  After trying to get in touch with David M (per instructions in his comment to my original review) and getting lost in the depths of corporate voice mail, he messaged me and we agreed that he would call me at a specific time last Friday, and that he really cared about clearing up my review.

Guess what....the call never came.  I'll take that as a combined sign of how much he really cared and/or an inability to keep commitments.
Derek S.
Derek S.
7/24/2020
Not the cheapest service, but they do a great job of being available when you need them and a solid quality job.  I needed my air conditioner fixed, they were available that afternoon and fixed it without any upcharges or push to replace system.  Adam was FANTASTIC - service jobs often depend on who you get. I highly recommend people request him if you need something fixed, he knows what he is doing.
Jordan L.
Jordan L.
04/06/2019 12:00:00 SA
Our AC blew on the hottest day of the year and Four Seasons sent a small army to get our entire HVAC system replaced and up and running.  We've used them for routine service ever since.  Quality, reliable service.
Linda S.
Linda S.
7/23/2019
After speaking with customers service several times, we finally came to a satisfactory resolution. They refunded some of my money and hopefully the ordeal is over. I will say that their customer service department was very pleasant to speak with.
Dona S.
Dona S.
9/16/2020
In the past 5 or so years dealing with this company, I have a number of complaints. We purchased a furnace and believe it could be a lemon. Even though we have it serviced as required, on a yearly basis, it inevitably breaks down during the winter, causing us to suffer through no heat situations. Every time they come to service they find another problem, which is never covered under warranty. Even if it was the same part replaced previously.
One year we were told the furnace stopped working due to an inefficient chimney liner, which we paid them to replace. The next winter the furnace again stopped working and no one would come for 3 days.
This year we had the yearly service and and again were told a new part was needed. Again, not covered by warranty. It was also confirmed when the furnace was installed, 4 Seasons techs disconnected our humidifier line. When told we wanted them to reconnect the line they left, we were told we had to pay them to do so!
Customer service was notified and we were told a TEAM of reps would have to determine if our concerns were legitimate and they would call with their answer. Of course they haven't, and we are now dealing with finding a legitimate, responsible company to deal with the mess 4 Seasons has left us.
Kelly H.
Kelly H.
05/03/2018 12:00:00 SA
I have had two decent experiences with Four Seasons when I had them come out to do routine service/cleanings on my furnace. However, this week, when we were in a pinch with a broken A/C, I was completely disappointed with Four Seasons' customer service and policies. I had submitted an online request for service and received a prompt phone call (at approximately 11pm - which I didn't answer as I was in bed, but I called back first thing in the morning) to set up an appointment. The woman I spoke to at 7:15am was delightful and got an appointment scheduled for that same afternoon between 1 and 6. At no point did she tell me that the technician would call me before he/she came over, and that if I did not answer the technician would move on to the next appointment. I had my phone near me all afternoon, but around 3:20 I had a visitor and didn't pay attention to my phone (because I assumed the doorbell would ring when the technician arrived). At 3:40, I looked at my phone and discovered I had three missed calls, including a voicemail saying that since I didn't answer my phone the technician was moving on to the next appointment. At no point had anyone rung my doorbell. I immediately called customer service to find out what was going on and to get the technician to come back. The woman I spoke to said that the person who scheduled the appointment should have told me that I needed to answer my phone, as it was their policy. I told her that the original rep had not in any way made it clear that if I didn't answer my phone I would lose my appointment, and that this policy didn't make sense. I was home, no one bothered ringing my doorbell, and since I was on the schedule until 6pm (this was 3:45pm) I would anticipate a technician to come back that evening. She told me they couldn't do that, but could schedule a new appointment for the next day. I told her I didn't want to do that because I had spent the afternoon at home with my toddler son waiting for them to come and I shouldn't have to wait again. Then I asked to speak to a manager. She said she couldn't let me speak to a manager, but that the manager would call me back. I received no call from anyone at Four Seasons. Apparently, they don't want my business. I happily took it to a smaller, local HVAC company.

In this modern day when people have many things to do and places to be, it is terrible customer service to give a customer a 5-hour window of time to wait at home and require them to keep their phone in arm's reach for those 5-hours. Heaven forbid you should want to go to the bathroom or put your child down for a nap without your phone. I suggest Four Seasons extend a little respect to their customers who take out an entire afternoon from their lives to sit and wait patiently for them to arrive by actually coming to the house and ringing the doorbell. Simple customer relations is just a basic part of doing good business. Too difficult for Four Seasons, it seems.
Victoria M.
Victoria M.
11/17/2018
Gloria called and apologized for the miscommunications we experienced and we were able to come to a resolution.
Guerin K.
Guerin K.
06/11/2016 12:00:00 SA
Poor experience with them missing our appointment, and then customer service being rude.  It wasn't until I left a negative review did they seem to care.  It's unfortunate, the owner seems to really care about his customers, but the customer service staff don't share the same customer focus.

I'm still a bit annoyed that the AC I purchased from them, and have only had four seasons out to service somehow has the rear panel screws entirely stripped and unable to be reattached.  I would have expected the four seasons service tech who stripped the screws on the rear panel to fix the issue he created rather than leave the panel without screws, but that is apparently how they've decided to leave the $5000 AC I purchased through them and service through them...
Peter C.
Peter C.
10/22/2018
Be very wary of Cracked Heat Exchanger scare tactic.  I didn't do enough research , but wasn't prepared for their scare tactic.

Be prudent and Get 2nd quote or ask them for evidence.
Eric R.
Eric R.
4/26/2018
I scheduled an appointment with FS to have my humidifier checked out.  The tech showed up on time, seemed courteous, and quoted me a price for a more powerful unit.  Everything was fine up to that point.  I then got the dreaded question, can I take a look at your furnace?  I agreed to pay the standard maintenance/tune-up fee.

That's when I got a sinking feeling that something was up.  I googled HVAC repair scams and the #1 result was cracked heat exchanger.  I also checked other Yelp reviews, which didn't provide any additional comfort in the quality of the service.  Fifteen minutes later the FS tech called me over to report that I had a cracked heat exchanger and was putting myself in danger from carbon monoxide.  He skipped past the possibility of warranty coverage to saying I needed a complete furnace replacement, and proceeded to quote me 2X market rates for a basic model (according to quotes from other HVAC repair companies).  I told the tech that I was planning to get a second opinion, they tried to negotiate on price.  At that point I was so uncomfortable by the level of shadiness that I just wanted the tech out of my home.  

I had a tech from another service out the next day - who discovered that the furnace motor was left unplugged and determined the heat exchanger was fine.  Whether intentional or not, the FS tech left my furnace incapacitated, drummed up a non-issue, and quoted an extremely high price.

UPDATE:  Four Seasons does have incredibly responsive and proactive customer support staff, who are attempting to resolve the issue.

UPDATE 2:  My issue went to executive review and was essentially denied.  FS refused to refund the service fee unless I allow them to send another tech out.  They can keep the money.
John L.
John L.
11/30/2018
My furnace went out on a Thursday evening. I called and the technician Jose came out on a Friday morning. During the inspection, he noticed that the heat exchanged was cracked and a number of other issues existed with the 26-year-old furnace. He quoted me a few prices for a new furnace, and they all seemed high. We haggled back and forth a bit with a supervisor on the phone, and we came to a price that seemed fair, especially since the furnace would have to be replaced on a Saturday. With cold weather coming and not wanting to take additional time off work, I did not paying a bit more than I should have. Next time, I will price out furnaces in the spring or fall and when mine is still working.

The next day, Kareem Billegas and Carone Brown came to install my furnace. They arrived on time, were very considerate, and installed the furnace within a few hours. The job looks great, and they did not cut any corners. From putting down a full runner from my front door to the basement to a full cleanup afterward, I could not tell that a major project had been completed in my house. Overall, I am very pleased with the entire experience. The inspection and cleaning cost were waived for the Friday service because I opted for a new furnace installation. The installers knew their trade. The only reason I did not give the rating five stars is that I would prefer not to haggle with a price. The experience is very similar to purchasing a new or used car. Where I expected the prices to be pretty much set, this was not the case. This, however, was not an issue with any of the gentlemen who came to my house and did the initial inspection, cleaning, and installation.
Sara M.
Sara M.
01/11/2020 12:00:00 SA
This company came to our home and told us we needed an entirely new system for $6500. When we got a second opinion, we learned that the system was entirely fine and needed a minor repair. Obviously the opinion Four Seasons gave was at best negligent and at worst fraudulent. We will freeze before we ever call them again.
Anny C.
Anny C.
4/22/2019
Customer service reached out due to the post to make things right.  After my husband spoke with them, they decided to refund our money back which was the right thing to do.  Appreciate that they made the situation right.  We also appreciated the fast response.
Pat C.
Pat C.
5/15/2018
I called Four Seasons today, even though they were supposed to call me yesterday or today at the latest and spoke with a customer service rep. They offered a dye test to determine where the leak was coming from and of course I would be responsible for the cost of the freon. They already know the leak is coming from the condenser coil, so why would I have a dye test done? This company has the absolute worst customer service around. I called Dave the owner and left a message with him. Let's see if he actually returns my call. Until this issue is resolved I will continue to badmouth Four Seasons on every website and to every person I come in contact with. FOUR SEASONS IS GARBAGE!!

It's been 3 days and Dave still hasn't called me back. I called them back and was told a customer service manager was not available at the time. Now we're just playing phone tag. FOUR SEASONS SUCKS!! Check out all the one star reviews for yourself.

9/20/17
So Four Seasons said they'd come out and perform a dye test at no charge. I'd still have to pay for the freon ($300-$500) and a $79/$89 diagnostic fee. If they find a leak in the condenser coil, they'll fix it no charge, but if they don't then I'm out around $500. Shouldn't they have found out where the leak is the first time they came out? Then they had the audacity to ask me to remove all my negative reviews if they perform the work. Why the hell would I do that?? At first I agreed to this and set up an appointment. But after thinking about it, I cancelled my appointment because I'm still going to end up paying them over $500 and probably more in the future because of their shitty products! Then yesterday, I received a certified letter stating if they don't hear from me in ten days, the case is closed. I'm going to call a real HVAC company and get my AC fixed! SCREW YOU FOUR SEASONS! I will continue to leave negative reviews everywhere and I will never recommend them to anyone! FOUR SEASONS IS THE ABSOLUTE WORST! LOOK AT REVIEWS BEFORE YOU USE THEM!

4-21-18---I'm still getting calls, messages, and my favorite, a certified letter, from Four Seasons. They would like to speak to me about my concerns. All they want me to do is remove my negative reviews that I've left everywhere. My reviews will never be taken down, even if they fix my air conditioner! Four Seasons is still the most garbage company around!!! PLEASE DO NOT USE FOUR SEASONS FOR ANYTHING!!!!

5-15-18--Got another certified letter from Four Seasons that I refuse to pick up. They also contacted me and said my case is closed again! I didn't know it was still open honestly. DO NOT USE FOUR SEASONS! YOU WILL REGRET IT! THEY ARE THE ABSOLUTE WORST!
Joan H.
Joan H.
8/30/2016
Rick came out yesterday and found the system was overcharged and removed some of the R22.  It is cooling better now.

Carrie contacted me today and said that Four Seasons would be reimbursing me $388 for the Freon to make up for the problems that we experienced.
Emily J.
Emily J.
07/12/2018 12:00:00 SA
Oh no! Don't go here. Our air conditioner - Magic Pak, for small condos - needed some repairs. We contact Four Seasons several days in advance to schedule an appointment. They gave us a 6-10pm window. After calling several times for updates and the service rep pushing us back, we learned the ETA was midnight! Crazy! Do not go here if possible. Not a good customer experience.
T O.
T O.
5/16/2020
Terrible. Supposed to arrive between 12-4. Placed two calls to inquire on ETA and both times said they were running behind. 3 hours late they decide to cancel. Wasted my whole day. Terrible.
Terry S.
Terry S.
8/29/2017
BUYER BEWARE!  We used Four Seasons for several years up until 2015.  They actually installed our new furnace and air-conditioner nine years ago.  In order to maintain the warranty, you must have annual service/cleaning on both units.  We initially used Four Seasons for this work.  However, after three service calls in a row, we noticed that they were always finding one more thing that needs attention.  When we gave consent for each job, yet one more problem surfaced that required another expensive repair.  So we stopped agreeing to any of the additional jobs they recommended.  

In frustration, we switched to a smaller more local company for our annual service.  With this new company AND the energy audit that the utility company performed, we found out that the furnace was installed without the usual air source for pulling in air from the outside instead of using the air inside the house in the winter months.  When we questioned this with Four Seasons, they required that we pay the $89 service call cost to have someone come out to check it.  As expected, they justified their work by saying there are two ways to install our furnace, and while the way it was done is not the common way to do so, they passed it off as It all depends on the way the job was written up by the sales person.  Our point emphasized the fact that the salesman NEVER explained we had a choice of two different options for installations.  This fell on deaf ears.  

THEN we were advised that the box for the furnace filter was not large enough for the size of our unit and thus our filters were too small for our furnace.  $500 later that concern has been fixed by another company.  ANOTHER Four Seasons error!

Last week our air-conditioner was not working and we found out it had a leak in the coils on the side of the furnace.  Because we purchased a Lenox unit, even the technician initially thought this repair would be covered by warranty.   NOT.................Four Seasons installed a lower cost off name brand coil that only had a five year warranty without our knowledge.  Not even going to call them as we already know they will have some excuse.  We definitely DO NOT RECOMMEND FOUR SEASONS!
Christina M.
Christina M.
5/16/2019
Four Seasons installed our air conditioner and furnace.  Since then they have provided tune ups free of charge.  We have also used them for duct cleaning, and plumbing.  They have always arrived on time and notified 1/2 hour to an hour before arriving.  

Follow up calls were made to make sure we were satisfied with the work.
M M.
M M.
11/22/2018
After arriving home with a toddler to find the temperature inside the house around 60 degrees in late November, I called Four Seasons for the emergency 24 hour service frequently advertised and printed. I was told there were no technicians in my area, with the next appointment the next afternoon - 14 hrs later. This was repeated with Megan, the second representative, who asked about scheduling an appointment for tomorrow. When I mentioned having a small child, extremely cold conditions, and asked how to get the 24 hour emergency service, she restated availability for the next day and that I did not say [there was no 24 hour service] when asked how emergency service worked if no one was available until the next day.

My furnace from Four Seasons is less than 5 years old, yet EVERY year it has gone out on a cold evening, I was unable to get emergency service, and interactions with representatives have been without empathy, positivity, or effective resolution.
Carolyn J.
Carolyn J.
07/05/2020 12:00:00 SA
I have always used 4 seasons at my previous residence. When my air conditioning in my new home broke I called them. I had them install a new unit last year. It has frozen over 3 times since being installed. Because it is under warranty I am last on the list for them to service. Poor customer service once they get your money they are no where to be found. I will never use them again. I was a loyal customer for over 10 years I will never use them again!
D A.
D A.
6/14/2018
We had four seasons out to fix our furnace for an issue where it would kick on but the air wouldn't blow.  They came and fixed it and it worked for about 10 months but then the same issue reared its ugly head and again the furnace would not blow.

The guy from four seasons came out again - and this time he said that it was a different issue.  He spent about 45 minutes and then told us that it was the flame sensor and another motor.  
His suggestion was that we entertain a new furnace - several thousand dollars.  Or he would fix our existing furnace, but couldn't guarantee anything - because our 10 year old furnace was so old, you know.  
His quote was $380 to clean the flame sensor and $1524 for the motor.
I of course said I'd think about - either way this all seemed like A LOT.

I ended up getting someone else to clean the flame sensor - it took them about 5 minutes of scraping with steel wool and it was done.  Needless to say that was not the problem because the furnace was still not working - so thankfully we didn't pay the four seasons guy for that work!

Then I called around - turns out the motor that four seasons wanted to replace cost under $200 (and that's retail) - and would only take about 2-3 hours to replace.  So in essence, four seasons would be charging us over $500-600/hour for labor - if they wanted $1500 for that job.

We kept calling around and was super lucky -we got a guy to come and fix the furnace.  He, in fact, said it was not the 2 things that four seasons said - and he replaced a flame switch and blower motor.  His charge was $180 for parts and $150/labor.  Amazing!

We'll see how things got this winter - but either way four seasons was going to charge us a HUGE AMOUNT OF MONEY and not fix the issue.  Ugh!

All I can say is that if you must use them - make sure to get some other  quotes and ask around - they are by far the most expensive company around and (in our experience did not fix the problem).  We will not be using them anymore!
C L.
C L.
5/30/2018
I wish I had read the reviews before going through Costco to have HVAC installed. At 12am I have installers at my home, this is day two and the installation is not complete. The installers have been here since 11am, the have asked for assistance, it's all been over the phone. No one has come out to help.

Now the installers have to have someone come out for day 3 to get the heat working. A $1320 AC cage wasn't able to be installed. No confirmation on when that's going to take place. Absolute shame that this is the service that's given. Four seasons needs to be held responsible if anything thing happens.

I do not recommend, Costco should do a better job of vetting vendors. Customer service does not end after the sale.
Evelyn G.
Evelyn G.
6/14/2018
I give them  for coming in as we call them like for an estimate, and the after the messy job they did we called them to what they did after all the mess. But the guys that they were installing it Wow I mean real slow workers did not have a common sense, they came in at 10 in the morning when they left it was 1:15am yet they were not completely done, and their work was like out of this world, if I had to ask a 10 year old kid he would've done a great job. Wire exposed on the celling on the walls looked like Halloween decorations. I would not recommend them to anyone. Unprofessional men. We feel sorry we called them, especially when the manager told the guy who was  here the next day to fix the mess, he said we are not responsible for the drywall that we break to do the job wow!!!! Not good, so they can break walls but they will not fix it! So much for customer service Four Seasons
Allison P.
Allison P.
04/02/2018 12:00:00 SA
Please do not use this company they are some crooks. They fixed my unit on March 27th for $1100 and today on April 2nd the unit is not working again and Four Seasons says I need to pay another $1600 to clean a coil. They suck and I'm calling the better business bureau. Do not use this company!!!!!
Lauren K.
Lauren K.
02/08/2018 12:00:00 SA
This company is disgusting. Takes advantage of people in need. We were told we needed various parts for our furnace and were charged up the wazoo. A week later our furnace broke. Four Seasons told us the furnace needed to be replaced for $5700. We got a second opinion and were told the original repair was unnecessary. We were also quoted half the price to replace our furnace, but in the end, only needed a minor part fixed. I called Four Seasons to complain and they had the audacity of trying to charge us for the second visit out to 'fix' our furnace. The person I spoke to on the phone argued and spoke over me. Call Four Seasons if you want unnecessary parts for your furnace at 2x the cost and still have a broken furnace!
Martin R.
Martin R.
01/10/2019 12:00:00 SA
Contacted Four Seasons two days ago. Got an e-mail One of our agents will contact you shortly....
Did not hear from them again.
Rose D.
Rose D.
12/20/2013
Well, we have always LOVED using these folks right up until they tried to price gauge us for some furnace repairs.  They recently came for our annual furnace cleaning & check and the tech found 2 problems.  He also said we might want to just get a new furnace (since ours is the cheap builder model that was included standard in all the homes for our subdivision 10 years ago...I get it, they gotta try for the upsell).

I don't know why, but I just had a bad feeling about this $1100 estimate for repairs (if we didn't get a whole new furnace) so we called another company (Hawthorn) to come out for a check.  We decided to be up front and told the other company we wanted a second opinion on what Four Seasons had said.  The tech for the other company did highly compliment Four Seasons for the cleaning they just did for us - he said it was a top notch cleaning job.  He did, however, quote us a mere $400 to repair the two items Four Seasons found (so $700 LESS than the Four Seasons parts estimate!).  Wow.

Sorry, Four Seasons...I don't think we'll be using you anymore. It was nice while it lasted...
Sheila S.
Sheila S.
6/17/2020
In 2018 Four Seasons replaced my 2.5 ton air conditioner with a 2.0 for over $4000.00. The AC has been running non stop for the last ten hour and the temperature is still at 75 dg instead of the set temp of 72 dg.  Last summer they were called out 5 times because the a.c. ran all day and did not cool off the house.  Every tech said the same thing - the ac is working fine and it the correct size for the house.   Four Seasons was out for the yearly check up and apparently it is working fine and is the correct size for this size house.  It's going to be a long summer!
Timothy B.
Timothy B.
6/17/2020
UPDATE: So I was able to speak with Priscilla in Customer Service about my experience. She did a good job in listening to my concerns about the cost and issues with the technician. I'm not a person who complains but when I was mistreated and overcharged I had to speak up about it. After her going to her superiors with the information I provided, she was able to get me a refund of $237 for the capacitor I had no idea was being replaced due to lack of explanation from the technician. They were able to help me so I am willing to give them a better review in exchange. I will now recommend them in the future for services. Thank you Priscilla & Four Seasons for your efforts to retain future business!!
Edward C.
Edward C.
12/12/2013 12:00:00 SA
I own a 6 unit apartment building in logan square and had a leaky valve in a radiator in one of my units. A very slow leak that my tenant and I didn't notice when I first turn on the boiler. The leak cause the ceiling in the 1st floor below the leaky valve to fall apart. Luckily for me it happen in 1a.m. And nobody got hurt. Tech guy comes out sees the valve and then looks in his picture binder that shows the prices for every job.
$960 to replace the valve and bleed the rads. $960!!! I was like WTF!!! The tech guy didn't even had the valve on him or in his truck. I called my trusty hardware store that is one block away from the building, ask if they have a 3/4 inch valve. They said yes and the valve is only $19.99.

I told the tech guy if I could go to hardware store to pick up the valve, he said yes. Then as I walk outside the tech guy chased me down AND told me he can't let me buy the part. That he HAS to go to home depot to buy the valve.

At this point I'am very confused and upset and after one hour that he left for Home Depot, calls me and says he can't find the valve. REALLY!! I just paid him the stupid $85 charge just to come out and told him to leave. Never again I would call them nor would I recommend them. Ohh by the way, after 4hrs. Of knuckle breaking work I replaced the valve myself and it only cost me $27. Not bad for a first timer.
Eric B.
Eric B.
6/22/2018
Scheduled routine maintenance 3 weeks in advance. Someone was scheduled to arrive between 1-6. Called at 4 to make sure someone was coming and was told the appointment had been canceled and no one was planning to call and let me know. Wasted a day off to meet up with the tech.

Long story short, use a different service. These guys are low-price and the service matches the cost. As always, you get what you pay for.
Stan K.
Stan K.
7/14/2018
Our saga with 4 seasons.  First, we have used 4 seasons for over 10 years.  Some of our experiences have been good and others have been terrible.  Recently we had my moms furnace and ac replaced by 4 Seasons.  The price was competitive and the installers were friendly but then the saga starts. The first installer put the ac coil in backwards or upside down.  We are unsure but it kept freezing over.  Three different 4 Seasons experts had to come out over 5 days to check and none could fix or even noticed improper installation.  Finally I asked for a higher level technician.  He came out and saw the problem and took another whole day to install the correct coil and fix.  Finally the unit worked.  Dozens of hours of a non working unit and Inconvenience on our part. 4 seasons did give us a couple of  free cleanings, but I think it's training is a bit off.  As a follow up it's been over a month and we just had an inspection of the condo to possibly sell it and the inspector said there is a gas leak at the new furnace requiring another 4 seasons technician to come out.  Hopefully this will be the end of the saga.
Saga continues, 4 seasons tech could not find leak and we were charged $85 for the visit .  Normally this would had ended the drama but we had the gas company come out.  The gas company's meter said no gas leak, so we feel better.  We would not have questioned 4 seasons if not for questionable service in the past.
Dean B.
Dean B.
01/09/2019 12:00:00 SA
Outstanding!!!!!
Our furnace stopped working on New Year's Eve morning and we called our furnace service.  They were not open and we were transferred to their answering service, which completely messed up our call for help.  A friend suggested we call Four Seasons, which we did.  A live person answered and arranged for prompt service.  The tech discovered the problem ordered an expensive part to arrive later in the day, and left.  Ten minutes later the tech returned to tell us that the furnace was so old it would make sense to replace the whole furnace rather than wasting $$$ on the part.  After thinking about it, we agreed.  3 PM another pair of techs show up with new furnace and discover a problem in our home; the furnace installation will not work.  So they order another furnace and stick around on New Years Eve until it is fully installed.  

If a company can do this on New Years Eve, they're worth your patronage during the rest of the year!!!   Chicago is very lucky to have a service like this.
Min P.
Min P.
1/17/2019
These guys are terrible. Do not use them. Do not trust them. They are very unprofessional. No ethics.
They will rip you off. For a part for $80 they wanted to charge you $583. Plus labor.
And if you miss their so called cleaning service for even a Day over, they will tell you you are out of warranty,And will charge your service.

Update:
After posting this review, 4 seasons customer service called back immediately and offered to give me a refund for the part. However, they still charged for labor which is fair. I'm glad that for seasons reached out to me after this incidence. Hopefully in the future, they have a better understanding of their customers needs and satisfaction. Updated star rating to 4 stars*.
catherine t.
catherine t.
07/07/2018 12:00:00 SA
Literally you say open 24/7? BS. Had a brand new AC unit installed not 48 hours ago and it's completely not working. Coils and pipes frozen over and have rendered the unit inoperable. Not to mention when your techs were here installing, their sweating of the pipes somehow managed to set off our carbon monoxide detectors on all floors and the fire department had to be called out to resolve with zero assistance from your techs, their support line or the general customer service line. Called your 24/7 customer service line tonight only to be told there's no tech available, and there's no possibility of scheduling an appointment for a Sunday. Completely inept; will never recommend.
Jen F.
Jen F.
01/05/2018 12:00:00 SA
We have been customers of this business for quite a few years now. It hasn't been until this year where our issues have grown to the point we no longer plan to use them.
First problem- we had an employee come out and assess our issue. Ok that was fine. When we went to call to find out about the part he put in that needed to be ordered it took an exhausting amount of time and effort to get an answer about when it would be available and cost. Once we finally did get an answer we found out how much it would cost. It was ridiculous! My husband found the same part elsewhere for MUCH less.
In the meantime, we also scheduled a routine maintenance/cleaning visit. The date was set . Got a random phone call today from them saying they were on their way. What?? Our appt isn't supposed to be for another week. It was already booked weeks ago. When I called to find out why this was and try to get the day I originally scheduled and planned around my work schedule they were NOT accommodating. A $10 off coupon was offered to me as their way of apologizing. Sorry but give me a break! The guy I spoke to was not friendly and when I said we had no interest in rescheduling weeks later after it was THEIR mistake he basically hung up on me! We are done with this company.
Alissa A.
Alissa A.
1/25/2021
They are scammers so be very, very careful.  We called them to come out and clean our two furnaces.  As soon as he walked in he told us that there was a note in the file from 2015 saying we had a cracked heat exchanger. He said if he looked at the equipment again he would have to shut it off if it was still cracked. We were suspicious that in five years that was the first we had heard of it since we have had them out to clean since.  Sure enough he went up there, said it was cracked and dangerous and shut off the furnace. He told us he had taken pictures of our furnace and showed them to my husband.  He gave us a quote to replace our furnace - which of course had to be done immediately - for approximately $5,600!  We had another company come out a couple days later to inspect the same furnace but never mentioned any issue to them because we wanted to see what they would say.  The other company had replaced our downstairs furnace a few years ago. Sure enough, he said the upstairs furnace is old but is in good shape and he checked for a cracked heat exchanger and everything looked fine.  He said we may need to replace in the next couple years but that we shouldn't have any issues this winter.  What a scam!!
Eric D.
Eric D.
3/23/2020
On a Cold and Snowy 2nd day of Spring, my heating system went out and got really cold in the house. Called Four Seasons to come out for an immediate repair. Four Seasons was able to come out within 2 hours. Technician was very knowledgeable and fixed the the problem right away and my furnace was up and running before the freezing night came. Thanks, Four Seasons!
Maria C.
Maria C.
5/31/2018
Brand new unit less than 4 years old and continuous problems from the beginning of installation.  I want this unit removed and replaced with a new unit by someone with EXPERIENCE.  Called customer service today and your rep was very aggressive and rude.  No more!!  Remove immediately.  Next step is taking this to the local news and media.  I will not recommend Four Seasons to anyone!!
Debra Q.
Debra Q.
06/02/2020 12:00:00 SA
Appreciate that we could have the same company come out to our new house and replace the A/C and Furnace. We used them for the last 12 years and hope to use them for the next 12 years. Thanks!!
Sam P.
Sam P.
6/17/2018
Worst customer service ever! They sent out a promotion for A/C maintenance. I called and they said the earliest available appointment was a month plus out (~5 weeks out). The day before they called me and said that they would need to reschedule and push it out by 4 more weeks as their techs are busy! I explained to customer service that I took the morning off from work and needed someone out and the agent said I'm sorry and hung up. My hunch is that they tried to get out of the offer they provided. I'm filing a complaint with the BBB about them. Fake Advertising! Misleading company! Ought to avoid
Joseph S.
Joseph S.
1/23/2020
The plumber quoted $4200 to replace a sump pump which is about 2.5x market price.  Our second quote was $1600.  I would recommend a second set of eyes if using this company to ensure their quote is fair.
Tom J.
Tom J.
5/26/2018
My experience with Four Seasons was absolutely terrible.  I think the people I dealt with came from the Naperville location.

I purchased a new furnace and A/C unit From Four Seasons and they installed it during the winter.  A week or so after installation, I happened to go to the side of the house where the compressor was and noticed that they had installed a much smaller, less efficient, and less expensive unit that the one I bought and paid for.  I believe they thought I wouldn't notice. I contacted them and after listening to some nonsense, they sent someone out with the correct A/C unit but they forgot to bring the larger ground pad that it required. They didn't even offer to send one out.  They just left.  

When spring came and I turned on the A/C for the first time, it wouldn't run.  I called Four Seasons and that's when the real problems started.  The technician got out of his truck and my dog, who loves and greets everyone she sees, ran up to him with her tail wagging.  The technician, who's name is Matt, screamed, If that fuc**** dog comes near me, I'll kill it.  I must have been in a good mood that day because normally anyone who threatened my dog would have to deal with me. (She is the sweetest dog I have ever had.)

Matt came in the house and proceeded to insult me, my adult son (who was visiting) and my wife.  He used nothing but foul language and made direct insults to us.  (I still can't believe that I actually put up with that behavior.)  Matt replaced a part that he misdiagnosed as being bad (see below) and then just left without even turning on the A/C to see if it worked.  Well, it didn't work.  

I sent an email message to Four Seasons to tell them what had happened with Matt and then called them to have another technician came out but I insisted that it NOT be Matt.  Another technician came out and said that the whole crew at Four Seasons had a big laugh over the email I had sent them about my experience with Matt and implied that I'm lucky that Matt didn't beat me up!!!  (Apparently, Matt was known for being trouble.)  But being told that everyone at Four Seasons thought all this was funny was really insulting and spoke volumes about them.

The technician quickly found that Matt had incorrectly diagnosed the problem and voiced surprise that Matt had not even bothered to check his work by turning the A/C on.  He was not surprised, however, by Matt's behavior. The problem turned out to be a shorted wire where it ran through the siding of my house.  So not only did they install the wrong A/C unit, but they installed it improperly.  

The whole experience was very negative and it makes me made even thinking about it.  From the bait & switch to the poor installation, and incorrect and careless repair to actually having a guy come into my house, threaten my dog and then insult me, my son, and my wife is intolerable.  And when I say insult, I mean direct, personal insults using the most foul language and loud!
Jeannine S.
Jeannine S.
7/21/2020
While I had issues with Four Seasons and the installation of my a/c unit, I was contacted by their Customer Service manager as well as the president of the company. Happily, the problems were resolved and I now have air conditioning. Thank you for your prompt response!
Katie D.
Katie D.
12/17/2017
I called Four Seasons when my heat started to recirculate air and was not heating.  The technician was nice, and informed me that the gas valve was broken and would need to be replaced.  He quoted me $986 on top of the $85 service charge.  He also didn't have part, so it would be 2 days before the problem could be resolved (it's December, in Chicago, and I have a baby).  I called another company to come and take a look before ordering the part since it would be two days anyways.  The other company showed up in 20 minutes, confirmed that it was in fact a broken gas valve, but replaced it within the hour and charged a total of $450.  Four Seasons appears to take advantage of the cold weather and circumstances, marking up prices to ridiculous amounts.  I will never call them again.
Step G.
Step G.
05/03/2018 12:00:00 SA
I had an appointment scheduled for 5/4/2018. I received a call on 5/3 telling me my appointment was being cancelled due to high call volume.
When I asked why my existing appointment was being cancelled in preference of new appointments they had no reasonable answer except to repeat the phrase high call volume. To make matters worse, they couldn't reschedule me for another month. Done with them.
Shakenna W.
Shakenna W.
10/05/2018 12:00:00 SA
Very unethical company and a complete rip off. 1st call to them we needed a blower because our heat was not working, ok we got it installed for a whopping $1,100 (pluse we bought a Nest)because the technician at the time said we had at least 10 more years on the furnace. Fast forward a month later (June 13th) our AC went out, we were informed there was a leak in the AC unit ($550). Only to be told be this technician, same company though that the furnace and AC would not last another year. Ok it's September 25th now and the blower goes out AGAIN. So we decide to get a new furnace only to be quoted $4,800 after we've already spent close $2000 this company. They finally offer me the furnace for $3600 as a good faith from all of the dollars we recently spent. Only to find after researching that the average cost for installation for the same furnace we have is only $2950.

Now it's time to finance and the reps over the phone verbally commits to a longer term only to find when they arrive at my house the finance terms were shorter. Now I'm in a phone war with the company because they refuse to help.

I would not recommend Four Seasons. They get customers because of the name and their reach but I would've honestly went with another company had I not already had an account with them. Never again though.
Hamish B.
Hamish B.
10/28/2015
Yes only one star. Let me start by saying my estimate appointment did not go well. During the time of my appointment, when I was suppose to be getting an estimate, the salesman was on the phone with someone else. He just let me stand there in my own home staring at him while he talked on the phone. I told him that was not good business that he was there for my appointment not someone else's. He did not even seem to realize that it was a problem.

The estimate that I received via e-mail was twice as much as the previous company. Twice as much.

I called Four Seasons to ask about the furnace estimate and was told that Four Seasons price matches. I was asked to send in the previous estimate and that I would be contacted soon. I have had a new furnace for a month now so it has been about six weeks since I sent the estimate to Four Seasons via e-mail. They have not responded to me about the price match. It was their idea for me to send an estimate to them. Very poor customer service. By the way I bought my new furnace from Ibbotson.
Nadia D.
Nadia D.
6/20/2018
I'm very glad I didn't accept the $500+ repair. My flammable vapor sensor ( which cost $22 on Amazon) was fine. It needed to be reset. The technician who came out was close to fixing it. I performed a few additional steps, and within an hour, I have hot water. I can explain exactly what I did, but it will cost about $500.

I gave them an extra star because the customer service guy that called me back was very helpful. The technician was also very nice and did try to fix it.
Liz C.
Liz C.
5/13/2019
Just had my ducts cleaned. Was scared into believing that I had a mold problem. My $200 service now ended up being almost $800! Feel like it was bait and switch. I was shown pictures but when I asked if he could show me the area, he said I wouldn't be able to see. How do I know those were even my vents?Then, my heating and cooling guy came out and told me that he feels confident that I was fleeced. Very disappointed. They also never actually opened any of the vents or registers, just the access panels in basement.I think they just used a vac thing into the vents and registers instead of actually opening up. Probably why they did a house with lots of registers and returns in two hours :( They did clean the small dryer vent.
A. S.
A. S.
6/13/2018
Four Seasons couldn't even manage to send me an estimate for a rooftop heating cooling unit.

The representative who came out to see my current unit, and take measurements seemed nice enough, and said I would receive an estimate in a few days. A week later there was still nothing in my inbox or junk mail, so I called Home Depot (where I signed up to get the estimate and whose number was on the appointment card) to ask about my missing quote. The operator attempted to contact Four Seasons while I was on the phone, but she was unable to reach their contact. She said she left a message and would write a follow-up email to have someone from Four Seasons contact me.

Weeks have passed and still nothing in my inbox. I received a mysterious voicemail, but the voice is so unclear I can't tell who it is from?
The other companies I contacted were competent enough to deliver their estimates and we are going with one of them. (Judging by most of the reviews here that is probably the right call.)

Edit - After this review I was contacted and offered a free maintenance  visit after explaining the inability to receive a quote in the first place. As well they asked if I could revisit this review. While I am tempted to add another star for their effort to finally call after the fact, I think I will wait in case I do take them up on the service offer and see what kind of job is actually done. (As I would have chosen no stars if it was an option in the first place, the one star rating is oddly accurate at the moment.)
Jimsy P.
Jimsy P.
06/11/2018 12:00:00 SA
What a horrible company.  I purchased ac and heating system on 2010, had it serviced every year for 8 to get 10 years warranty, but last year they said I only have 5 year warranty and have to pay for ac leak repair service.  I showed them my copy of original receipt stating 10 year warranty parts/ labor but refused to honor what they promised.  Contacted BBA and got them involved and provided all the documents but Four Seasons still refused and said, sorry 10 years warranty is not in our system.  I will NEVER recommend this company to anyone and all reviewers please take note of this before you consider.

To David M,
I tried to reach you after your comment and left 2 v/m and never received a call back.
Brian H.
Brian H.
1/21/2016
Professionalism At Its Finest.
I'd Give Ten Stars If They Would Let Me.
At 11:30 pm On A Weekday We Had No Heat.
We Called Around And Googled Many Places.
We Settled On Four Seasons Because Of the Many Reviews Of Service And Professionalism.
Nothing Is More Important Than Family And This Company Went Above And Beyond To Make Sure My Family Was Ok.
From The Office To The Guys That Showed In The Middle Of The Night We Were Treated With Respect And A Believable Sense Of Genuine Concern For My Family's Situation.
This Is Non Existent In Today's Day And Age.
Highfive To Four Seasons.
Not Only Did They Secure My Upcoming Winter Nights For My Family But They Also Explained,In Detail,Everything They Had Done,How It Works And What To Do In Order To Set Up My Thermostat For Comfortability.
I Can Not Express More Gratitude.
You Get What You Pay For And Hands Down This Place Is Worth Every Cent.
I,No Doubt Will Recommend To All My Friends And Family.
Thank You-See You Next Season For Maintenance!
Sam K.
Sam K.
5/30/2018
I just had my A/C serviced by Four Season. I was informed that I had a bad capacitor when the tech inspected my unit. I was not informed on how much the capacitor was going to cost before it was installed. After the part was in, I was informed that the part was $361 dollars plus the $85 service charge. I could not believe what he said to me and I asked him to repeat that. He again repeated the part was $361. I asked him what  brand was the capacitor  and he told me it was a Titan capacitor. I looked up the exact part he installed online and it  cost between $11-$30. I feel like this is price gouging at its best. I will never use this company again and I hope you don't either.

I want to be clear  this was not the fault of the technician. It is the fault of a greedy company and owner.
Sheri C.
Sheri C.
03/02/2018 12:00:00 SA
I called for an estimate because my alarm on my back up sump pump battery has an alarm that was going off. The alarm code said it was the battery connection or power to the battery. The man came. He first of all told me my main sump pump wasn't working and that to replace it would cost me between $2,000 and $6,000. I said $6,000???? Are you kidding me. He said well that's for the top of the line unit. First of all I live in a 1,000 sq ft townhome on a slab ( no basement ). The pump in my home now was installed in 2011.  The estimate may I mention was supposed to be free. Remember I called about the battery alarm that said there was an issue with the battery or connected.  Well now the man tells me he has to charge me to check the battery. What ???!!!!!  So I call for the battery. I'm told it's a free estimate. He doesn't check the battery but then takes the time to supposedly check the main sump pump and tells me my main sump pump isn't working at all. Then when I ask about the battery he tells me he has to charge me to look at it .... WHAT????!!!!!!!  He then proceeds to tell me that they won't even bother with fixing anything. They will only do a replacement of. New system. For between $2,000 and $6,000.  Outrageous!!!  Here is the best part. I had another company come out today and there is absolutely nothing wrong with my main sump pump or my back up sump pump or my battery.  The contractor showed me how he manually lifted the flap and each pump worked then he filled the pump with water and showed me how they were working. He said the battery alarm could have just been a loose connection.  So Four Seasons lied to me and would have taken such advantage of a me .  I'm so glad I got 3 estimates. Beware of this company. Don't just trust what they say. Get more then one estimate.
**follow up to my review.****
A representative called me 30 min after I posted my negative experience I had with the technician that came to my home.  The representative was very nice.  Listened to me about my experience. He was very apologetic.  He told me they would be escalating the complaint and would be following up. The next day I received another call and an email.  They said they were very sorry and my experience is not how they want their company represented. I very much appreciate the quick and attentive follow up. It's a shame that one employee can cause trouble for a company.  I have a better feeling towards Four Seasons for how they have handled my negative experience. That was good Customer service .
Matt D.
Matt D.
11/11/2017 12:00:00 SA
My furnace was making a clicking sound. It worked, but it would shut off after a few minutes. I felt that something in the motherboard was shutting down the system so it wouldn't malfunction.

I called 4 Seasons and a technician came to my home the next morning, I let him into my home and he spent 20 minutes inspecting my furnace and quoted me $986 for a new gas valve. $986 for one part. Then he said my furnace was outdated and I should consider their $5,500 new furnace. I pulled out my phone and found gas valves through online resources for $60-$70 that matched my furnace make and model. The technician promptly put me on the phone with his account rep who quickly discredited the products I found online and tried, and sadly failed, to pressure me into their offer. When I declined, I was again disrespected, so I hung up.

I called an independent HVAC expert the same day who said all I needed was a $16 flame sensor. He spent an hour and fifteen minutes testing the electric current from all areas of my furnace. Then he asked for a steel wool pad and cleaned off my flame sensor. My furnace has worked perfectly for the past 6 hours but I'm going to spend the $16 for a new flame sensor to assure proper working function all winter.

My opinion is that 4 seasons sent me a salesman who knows basic furnace maintenance. I feel disrespected and violated that I let this guy into my home and he tried to make me spend almost $1,000 when all I needed was a $16 flame sensor. I feel that they think people are so scared and ignorant of how a furnace works that they can pressure you into spending $1,000 when you don't need to. Also, he was wrong about why my furnace was malfunctioning.

Never again with this company and they should be ashamed.
Angela S.
Angela S.
2/26/2018
Update: 2/26/2018 1:53 pm

I have to say, it looks like Four Seasons is VERY RESPONSIVE to customer complaints. I posted here, and then, noting the responses from the company's David M. , I called his number and left a lengthy message about my service. Within an hour (perhaps even less) I was called by Joe in Customer Service (David M. is out today). He listened to my message and read my yelp review. And he assured me that they do want to keep my business and ensure a good customer relationship, and in doing so they are happy to work with me to ensure my satisfaction.

While he did say that their prices are en par with the national average, that just makes me think this is an industry wide problem... And the research that I have done suggested replacing a pressure switch should run between $40-$350 (gasfurnaceguide.com/2012…), or $125-$175 (buzzle.com/articles/gas-…), etc.  Of course, that's not taking account winter... or Chicago...

Will still hope for more transparent billing practices in this industry to become the norm. In the meantime, adding a star for the super response time.

******* Previously posted review from this morning***********

I feel taken advantage of...

I'd had good experiences with this company in the past (I think), so I called on them when our furnace went out reading the reviews here (silly mistake)... Miguel came out in a timely manner. He was polite, and efficient, and all manner of good things. However, the quoted price for the replacement pressure switch was $504 - more than 100 times the price I later found for the same switch online. Yes, this includes lifetime guarantee and installation (which according to an online video I found, is so easy I could have easily managed it). I've run into this before with other companies the past several years, which is why I haven't settled on one before now. And yes, once I was given a discount of 15% (for being a yelp customer? Go Yelp!) I paid the still exorbitant amount because it was either that or eat the $85 service charge and entrust my furnace to another company who will probably just do the same thing...

A note to Four Seasons management:  Bumping up prices on parts to insane levels is no way to get business. You'd profit more by keeping customers coming back and attracting new business by word of mouth. I didn't even go to business school and I can tell you that. If that's the way everyone in your industry is doing business, then be the one to buck this trend. We'll throw you our business and shout out loud and wide how much we like your service. And if you're going to claim that your $504 part is that expensive because of the 'installation', then break out that installation into a separate line item and charge a reasonable price for both.
V L.
V L.
11/10/2017 12:00:00 SA
Unethical. They dont care about helping you. They want your money and they want it now.  Smug, demeaning people. No stars. Four seasons?? Not even close. More like motel 6.
MJ P.
MJ P.
11/02/2017 12:00:00 SA
The techs are awesome and very communicative. The people on the phone are as nice as can be. However, there is a disturbing lack of communication between sales and technicians that literally turned what should have been a day long job into a 2 week circus. This was all due to poor/no communication, things not being measured and basic lack of attention.
You expect a certain level of service with any company, but we expected a little more since we spent over 6k with them. We did not receive that.
We appreciated that they offered us 5+ years of free annual cleanings as a make good in addition to free airline tickets which we were to use for our honeymoon.
The vouchers came and when we looked up the company that issued them, there were roughly 2000 consumer reports of them being a scam and money waster. We laughed ,mostly at ourselves, for believing them. It was an appropriate ending to this entire ordeal.
We are happy we have heat and happy we have several years of free cleaning. Other than that, we're mostly happy to not have to deal with them for another year HOPEFULLY.
And please don't post a canned response asking me to call your company to talk.
Jason J.
Jason J.
10/28/2017
Thanks again for nothing 4 seasons first you send out some guys to screw up my Ac unit install and only after I left a negative review on yelp did you really care the second team came out fixed everything and and said my whole system was fine including my furnace to that I was grateful you offered me 3 free cleanings and once I told you that I already have three free you tried to buy me off with three more I asked if one could be a furnace cleaning so the guy comes out today and guess what he says I need a new heat exchanger for $5000 well I call bs ...bs on your whole company you had guys here they said it was fine I even signed a paper saying everything was fine I promise you I will never use your company for anything ever again
D. J.
D. J.
10/05/2017 12:00:00 SA
Unfortunately, We called Four Seasons to come out and check our furnace and a/c which had stopped working. The technician looked it over and told us there was nothing to be done because the furnace was old and needed to be replaced to the tune of about $10,000.
Before we jumped into that, we called for a second opinion, when they came out they said they found a broken capacitor in the furnace. They replaced the capacitor and is still working today.
Really disappointed.
Connie M.
Connie M.
4/22/2021
Four Seasons turn around time was excellent.  We needed a replacement air conditioner and heating was still working almost 35 years old but good time to replace it and wanted a humidifier.  The salesperson Walter came immediately and gave us a quote - not pushy.  We set up installation for same week..  Lead team, Yasser and helper Giovanni arrived promptly before 9:00am. They both wore masks and very courteous asking questions before proceeding.   Yasser as the lead is very knowledgeable and skilled.  Watching him work with such preciseness and in a methodical way was very refreshing.  Helper Giovanni was also just as conscientious.  I could not have asked for a better team for our needs.  The job was done in one day from ~9:00 until around 7:00pm or so but it was definitely worth it.  I would highly recommend Four Seasons -  such a wonderful installation team,  entire day installation but well worth it and very satisfied customers ready for summer and winter.  Thank you, Yasser, Giovanni and Four Seasons.
Hugo R.
Hugo R.
05/03/2018 12:00:00 SA
Made an appointment to have my A/C serviced on a Wednesday. Was told that a technician would arrive within a 5 hour time frame.He arrived after 2 1/2 hours. Claimed he couldn't find parking and could I supply a spot! Long story short, he took off.
Called the company, complained about my wasted time.
Set a time for the next day with a window of 3 hours. Tech arrived just before the deadline. Same story. No parking as if it was my problem.Called and spoke to a Manager (?) who who also claimed I should have provided parking!
Pathetic outfit. Should learn to do business in the big , busy, wicked city.
Should have checked their sad ratings before trying to give them business.
Rate with MINUS 5.
Joe M.
Joe M.
3/20/2018
I went through the normal process of soliciting 3 quotes to replace my residential HVAC.  Four Seasons was competitive in their pricing and made some attractive concessions that lead me to select them.  Then started the good, the bad and the ugly.  Bad first...installer determined a measurement error had been made that required a different configuration on filter.  So, this caused a 3 hour delay in getting the parts since install could not begin without that part.  Other issues occurred that continue to delay installation process.  Install could not be completed that day.  While installer was very nice and communicative about the process, experience at this point would have been 1 star at best.  Next day, the team returned and completed the installation.  Ugly starts here.  It was at this point, we determined that the furnace installation obstructed closing of the door to the utility room.  Another installation team dispatched next day who completely removed and reinstalled the furnace for proper setback.  Also, very nice team.  We ended on the good theme.  

Why 5 stars for what would seem at best a 3 star experience?  It was because the salesman and customer service stayed in touch to assure that proper resources were scheduled and the job was done to my satisfaction.  I had no experience with Four Season prior to this work...other than being inundated with their sales flyers in the mail.  I have confidence in their commitment to quality service and customer satisfaction.
Dena G.
Dena G.
9/24/2019
Absolutely horrible, unethical sham of a company. They installed my HVAC unit 11 years ago and have paid for their service every single year since then. It has gone out and it is completely destroyed and they are refusing to honor the 15 year warranty. The first guy that came out to my house told me immediately that it wouldn't be covered because I hadn't paid for the service in 2019 before something went wrong, which is absolutely absurd since I paid for the service last year. They were angling to get out of before they investigated. I'm having a new company replace it and will never use Four Seasons again.
Michael K.
Michael K.
8/24/2015
I'm going to start with the opinion that these people are a COMPLETE RIPOFF.  If you'd like to know more, or want some public domain info on what this type of stuff should cost, read on.  If not, just call someone else that won't charge you 85 bucks for the privilege of running an apparent scam on you in your own home.

When shopping for anything HVAC you should google around a bit for a 'furnace price guide' to see what you really should be paying.  I'd recommend it.  

They also have ~482 ' not recommended reviews'  See here for them yelp.com/not_recommended…

That ^^^ is an outright horror show, IMO.

It would seem that folks with only 1 review, or few, or however that works, are dropped into this category. Let's think about a couple of things.

1. What would these people's rating look like if these ~482 reviews were taken into account.
2. how po'd does a person have to be to create an account here on Yelp for the sole purpose of leaving a negative review for a single company.

In my case they recommended replacing a furnace that was less than 2 years old, which had been installed by them. Would not even quote a repair, instead would only quote total replacement @ 3855.  Remember that number.

Not believing for 2 seconds that something made of parts couldn't have new parts installed I called other companies, none of which thought it could not be fixed.

I also found general pricing info by Googling around for a 'furnace price guide'. The site I found showed my unit, a Lennox ML180 type, at 1160 for the unit and 2350 installed.  If these numbers are even in the ballpark at all it would seem I was getting reamed.

The estimate I was given to repair was 800.00. To REPLACE with the same unit I was quoted 1800.00, installed, a far cry from the 3855.00 estimate I was handed by Four Seasons.

Had I trusted these people I would have spent $3,000+ more than seemingly necessary to get a working furnace again.  Nice deal for them.  For the customer not so much.

Why make a few hundred when you can grab a few thousand, right?  Just how much incentive to sell is built in for the service techs I wonder if/when this type of thing is going on.  

Multiply that over who knows how many customers and I have no idea how much money we're talking about, but it's an awfully big number.  

That would seem to go a long way to explaining how a Crain's article pegged their revenues at 78 million.   chicagobusiness.com/arti...

It sickens me to think that they might be doing this to people that are vulnerable or don't know any better.  If that is going on, I see that as predatory and it makes me want to vomit to think that some Grandma somewhere may be getting worked over by these people so she doesn't freeze to death in the winter or boil in the summer.

They also have 500+ positive reviews on the BBB website.  Who even knew that the BBB was a review site? I didn't, so I was kind of amazed at this and looked into it further, reading the reviews and looking at the process for review submission.

This BBB program is fairly new and they seem to have racked up ~559 reviews with only 2 of them being negative, seemingly all in under 1 year.  ONE YEAR.

To put that in perspective, over the course of ~TEN years,  TEN YEARS!, their Yelp reviews (including 'not recommendeds') total ~534, with a lot more than 2 that are negative.  That just doesn't add up in a logical manner at all, IMO.

It seems that a BBB review has to be sent in, the BBB verifies the e-mail address, at which point the BBB sends it to the business for verification that the review is legit, at which point it is posted. No problem, right? But it would seem then that anyone could create an e-mail address, or several, and write them for themselves or manipulate that in any one of a number of other ways. Who knows, but the sheer numbers and ratios on those reviews at the BBB relative to those here on Yelp makes no sense to me, and the meteoric explosion of reviews there doesn't either.

They also linking directly to that BBB page from their homepage, with a bright shiny star touting these 500+ 5 Star BBB reviews.  

No link to this page here on Yelp.  Gee, why not, I wonder?

IMO, some of those BBB reviews seemed to me to be somewhat canned. Courteous and knowledgeable! Oh, look! they're courteous and knowledgeable!  It's almost as if they were written by the same person or from a script or something. Many of them are so gushingly over the top as to be just plain odd, IMO.  

I've come to the conclusion that, IMO, this is one of the more carefully crafted and orchestrated business images I've ever seen. I also think it's utter baloney. Every bit of it.  

I think these people are utter shysters that will do anything to drive revenue and also that they will do whatever possible to project and protect their image to keep the light from shining on exactly how it is they rake in all those millions.

AWFUL!
Marc C.
Marc C.
01/06/2018 12:00:00 SA
Don't work with this company. Came out to look at heater, replaced a part and then heater stopped working a week later. Had another company come out and say that the part they put in was for the wrong type of unit and that's what damaged it... Other company fixed heater in total for $150 and it has been working great for awhile. Four Seasons told us to buy a whole new heater (it was 4 years old) that would have costed $6,000. There are other hvac companies out there besides this one, definitely choose another one as they will not provide correctvservice and obviously oversell.
Erin R.
Erin R.
12/06/2017 12:00:00 SA
Absolutely worst service ever!!! Sent tech out on 4th of July because we had no air. Tech checked air conditioning unit and determined we needed a new unit at 6250$!!! Our house is 2600 sq Ft., so it seemed high but Due to being desperate and it being 95 out, we said ok because they guaranteed same day service.  After the unit was installed... we still had no air!!! Turns out the unit wasn't the issue, we needed a blower motor in the furnace. The furnace the initial tech never even came in to see!!!!! Yep another &950!! 28 hours later seems to do the trick until a month later it stops working because they didn't sweat the lines right... another service call....

After all of this they didn't even pass the inspection with the village and their compensation offer was 5 years of maintenance and after much debate and very rude customer service reps they offered $1000.

At this point I wouldn't recommend this company to my enemy!
Tom B.
Tom B.
02/07/2018 12:00:00 SA
Not recommending....poor response time and after the sales dance and 4K later we just found out that 2 key parts were not installed and we should test for carbon monoxide and vent the room. 2 weeks old and when I called twice and emailed once knowone has yet to reply. The replied when they wanted the sale. Nope failed on customer service reply time and service installation.
Steven P.
Steven P.
7/20/2018
Four Seasons is an absolute joke. They came out for a free estimate and got back to me with a price of $8,623.00. I asked for a breakdown of this price and they refused to give it to me.

Its pretty simple to break down Labor, Parts, Crane, etc. As it would be an estimate, it clearly would not be the final cost. For something that large of a cost, I would expect better than throwing a dart at a price and thats what you get!

Tommy and Mike were exceptionally rude and unhelpful. They were condescending and smug.

I would stay far away from this company. If their work is anything like their customer service, you are going to be in a bad place.
J S.
J S.
10/24/2017
A Four Seasons technicians came out to inspect my furnace.  He was there to determine why the furnace was not starting.  I told him that the furnace was cycling through all the steps but was not proceeding past the hot surface igniter lighting up.

Upon starting his inspection he began pointing out all of the issues (i.e. it was old, the blower was out of balance) the furnace had prior to diagnosing the reason it did not start.  Eventually the technician validated that the gas valve needed to be replaced but stated that the repair would be expensive.  When I asked him for a price he quoted me $1,080.  When I told him that it seemed excessively expensive and stated that I had replaced prior gas valves for $300-$400 he said that he had no control over the cost.  He said that he did not set the prices.  I promptly asked him to leave.  Since then, I have received quotes to have my gas valve replaced for  $350-$400.

I have been a customer of Four Seasons for several years, having requested service for both of my properties and having purchased an air conditioner and water heater from them in the past.  This unfortunately has been my worst experience with any HVAC company.  You hear horror stories of companies taking advantage of consumers but I never thought it would happen with Four Seasons.

UPDATE:

To top it off the gas valve was not the problem.  

It turned out that the heater was not turning on due to a loose wire on the gas valve.  

After replacing a blown fuse that mysteriously failed after Four Seasons' visit and paying only $85 we now have heat.
Deep S.
Deep S.
08/07/2015 12:00:00 SA
So the customer service called me to ask certain question but I was unable to get to it. However I called them later but with my luck no one picked it. I did left a voicemail telling them to call me but since days and days and days have passed no one has called. Perhaps four season reviews is right given how they truly treat there customer.

I think Lowes and Four season are there to just con customer like me.
Shenita M.
Shenita M.
1/27/2020
Company called to have a furnace cleaned and serviced and was never done instead they have listed as a air conditioning unit serviced. I was unaware that the company doesn't do furnace cleaning in later summer. But thankfully I contacted customer service and spoke with Allison and Priscilla and they explained everything to me and gave me information on what and how my furnace can be repaired and cleaned. Good customer service they take their time with customers and go above and beyond.
Krystyna K.
Krystyna K.
02/01/2019 12:00:00 SA
If I could give negative stars I would. This furnace is under 5 years old and every EVERY winter it breaks down. The girls who answer the phone are horrible and rude. The furnace that is under 5 years old has broken down EVERY Winter. Came home from work and it's 59 degrees, check the filter I changed prior to the cold snap and it's coated in a black carbon residue, when I mentioned this to Christina she hung up on me. Call back ask to speak to a manger and am transferrEd to voice mail. Call back and I am pretty sure Christina hung up
On me again.
Let me say again the lemon of a furnace that 4 season sold to me 5 years ago has broken down EVERY single winter. It's 59 and I have to wait until 2pm tomorrow. Let me say again the 5 year old furnace coated my filter in a black carbon like coating so along with no heat it's doing something else, but they will send someone out tomorrow at 2pm
Richard L.
Richard L.
11/13/2019
Very unreliable company. Installed a new furnace for us and left at 2:00 PM. By 8:00 PM there was no heat and Customer Service was called. Very rude people. Said they would be out the next morning and the technician was there from 8:40 - 11:00 AM only to advise us that they had not put the propane converter on the new furnace and they destroyed the heat exchanger. They said we needed another new furnace and that they would be there by 1:00 PM that day to change it out in and after many lies about what time they were coming and that they were on their way they finally arrived at 5:20 PM. At 5:00 PM I asked to speak with a manager. After holding too long, they simply put me in voicemail. We were without heat this entire time. They did not leave our house until 10:00 PM that evening.  Not recommended.
Stephen S.
Stephen S.
9/19/2019
Four Seasons made several attempts to call me and ask about my experience. I've upgraded them to a 2 star for their persistence. However, what I told them is that they need to communicate the importance to their sales associates of providing reasonable and clear estimates. Several other companies provided me with options and emailed estimates, whereas four seasons just threw out a big number without plugging it into a quote for me to review and understand the options. In the end, i chose another company that gave me a fair price the first time instead of trying to price match.
Mike S.
Mike S.
06/11/2018 12:00:00 SA
Probably the worst experience I have had with a contractor. Installers were hack masters. Nearly 2 months to complete, at least 6 different visits. Horrible workmanship, customer service, just wish I had gone somewhere else. Avoid buying from Costco, they will send this company to install. $11,000 and butchered up job. Not only did they start at 8:30 am on a Friday and finally left at 2:30 am on Saturday with the job incomplete.
John K.
John K.
8/28/2019
August 28, 2019

Previously we were happy with Four Seasons.  BEWARE.  This summer on May 3, 2019 we had our central A.C. and our Furnace cleaned.  The technician, Adrian Wojtowicz said I needed a new capacitor.  I was aware that the capacitor was worn.  I agreed.  The price charged me was $375.00 for this part.  A week ago my wife noticed a neighborhood post from another homeowner warning that Four Seasons charged her $380 for a capacitor, and that this part sells for between $10 and $21.00 retail.  In my case the tech replaced my old capacitor with an  S-40/5Mfd Capacitor.  Sure enough, I looked it up and  it does retail for from $10 to $21.00.  That person complained and the charge was reduced to $190.00.   I phoned and complained, demanded a refund,  and Matt told me  since I agreed to the price on May 3rd, no refund.   Next time I will know to  challenge such pricing.  Part of Four Seasons' logo boasts it is dependable and trusted.   You can  depend and trust Four Seasons will  charge whatever they can get away with.
Danny C.
Danny C.
1/27/2020
I've spoken to 2 customer service reps and told them the same story, I was quoted 1084.00 for a flow valve that I found online for 127.00. When I asked why the difference in price, I was told it was a lifetime warranty.  Someone else may not have compared the price and would have gotten ripped off.
Michael B.
Michael B.
1/21/2019
UPDATE:
After speaking with customer service they offered a refund for the service call charge. I certainly appreciate their efforts to make things right.
Vika L.
Vika L.
2/15/2018
The best company I have ever come across! I am so happy for everyones help ! I would recommend Four Seasons Air, Heating and Conditioning to my friends and family. I appreciate the competitive prices that did not hurt our pockets. I will definitely work with you guys again!
Maureen P.
Maureen P.
5/21/2018
STAY AWAY FROM THIS COMPANY!
I want a refund of my $89.00 for furnace cleaning.
It was never cleaned.  
Tech spent 35 minutes running his vacuum.  He never even cleaned the flame sensor. (I have photos of a dirty sensor)
He told me when finished that I needed a new gas valve union for $332.40 and a new Roll Out Switch for $504.00!  
When he showed me these I told him that I thought he rigged them.
I still do.
I called my own plumber (I'm not having some tech who does mostly cleaning to change anything that has to do with gas!)  My plumber replaced the part for $140.00 ($125.00 service call and $15.00 parts and labor.  
I called another furnace company and they replaced the roll out switch for $120.00 (service call, parts and labor)
The nut on the gas valve union was so loose that the plumber placed his wrench on it and it came off.  Now if it had been that loose inside the furnace and the flame went on with the gas leaking like that there would have been an explosion!  
Why didn't the tech just tighten the nut and spray the soap/water solution to check?  Isn't that gas appliance 101?
The tech also never removed the roll out switch to run a multimeter test to be sure the switch was faulty.  Again, repair 101.
Needless to say FS wanted $836.40 and I paid reputable people $260.00 for the same jobs.  
Apparently their techs get 10% additional for every repair they make.
STAY AWAY FROM THIS COMPANY Four Seasons Heating and Air
Christopher S.
Christopher S.
01/05/2018 12:00:00 SA
This place is a ripoff.  Charged $425 to reseal a toilet.  Since I had a leak and didn't know better, I paid it.  Later found out that $425 is at least twice the price I should have paid.  I would call someone else if you have an issue.
Scott R.
Scott R.
03/04/2021 12:00:00 SA
Four Seasons, For All the Wrong Reasons should be their mantra. I purchased a home in Naperville about 3 years ago and was complaining the house was cold a lot. We finally got someone in to look at the system and he made a derogatory remark about 4 Seasons when he saw their sticker on my ductwork. I found out that the furnace filter I bought from Costco, a 3M Filtrite I was using was restricting air flow and the tech suggested a cheaper and lower MERV rated one. I had one laying around and used that one. A second tech came a couple of days later to give a second opinion on my Aprilaire humidifier which was not shutting off with the furnace. Both discovered that a second 24 volt transformer was installed which made no sense and was potentially damaging the furnace and humidifier. It only requires 24 volts. This was done on the Lennox furnace that was installed by 4 Seasons about 7 years ago. Then I find out after talking to the 2nd tech that the filter rack they installed was not the correct size for the furnace either. It should have accommodated a 20 x 25 x 1 but they installed a 16 x 25 x 1. I found this out myself in the installation instructions! How could they do that? So I'm not getting the heat that the furnace could be putting out. So I would not use this company under any circumstances. Too much advertising which we all pay for and cutting corners seems to be what they did here. This business is ripe for unscrupulous companies to prey on unsuspecting homeowners who know nothing about heating and AC. I was able to replace the flame sensor and ignitor myself in less than 10 minutes for the price of the parts from a supply house. It was an easy repair for any homeowner to do if needed. YouTube has some good videos that show you how to do it and takes the mystery out of it. Obviously, I would and did use a reputable HVAC business for the new humidifier install. In fact, it has to be done by a pro to get the Aprilaire warranty. Learn about your furnace and then when they bush you and try to up sell,  then say no thanks and find someone else.
Wells Y.
Wells Y.
6/16/2018
David Cazares came by and did a great job.  He is knowledgeable and also explained issues really well. Things get fixed quickly.  I am very satisfied.
Patrick C.
Patrick C.
9/13/2017
This is a review of their plumbing side.  So maybe their hvac service is decent.  100% get 3 quotes, and then laugh at these guys when they give you theirs.  I have a rental property with a toilet that was running and their consultant came out and gave me some story about the city using Chlorine to treat the water and over time this makes the components wear out and leak.  He suggested I switch out all internal plumbing components.  He gave me a quote of $300, after a $35 new customer discount.  FYI a brand new high end Kohler toilet is only $150.  All the components that go into the toilet are about $30 on the highest end.  Skip these guys and go to Home Depot and jump on YouTube.  Job solved for $6.00 and 25 minute trip to the store.
Hana L.
Hana L.
01/06/2020 12:00:00 SA
Outstanding service from Four Seasons! On New Years Day, our HAVC unit went out and we were concerned that we would be without heat for at least a few days during this winter. We called Four Seasons and to our surprise, they were able to send out a tech, first thing in the morning on January 2nd. Our tech, Adam, was thorough and honest and helped us get the best deal as we ended up needing a whole new HVAC unit. He looked into our account notes and addressed previous wiring issues that was discovered from before and was even able to schedule a full install that same day. By the evening, we had a brand new HVAC unit and heat again! The installation techs, Eziquel and his assistant, were very professional and worked diligently for 6 straight hours to install the new HVAC unit and ensure everything worked perfectly before leaving. We are impressed by the level of service from Four Season will be definitely be using them again, as well as recommending them to all of our friends and family!
Koryon P.
Koryon P.
08/12/2017 12:00:00 SA
$20 part price and $230 labor. I paid $250 for a life lesson. Know what you need and compare estimates before working with any crim...contractors. The plumber(s) were down to Earth and easy to talk too. They traveled from afar and were able to work around my work schedule. However, it's hard to appreciate a job well done when it's extremely overpriced. $230 for 20 mins? Even if travel time was factored in, I don't think it would add up to a reasonable hourly fee.
Gretchen W.
Gretchen W.
4/22/2021
The most deceitful service I have ever experienced, and taking advantage of a senior. They came to my 82 year old fathers home for spring service and convinced him he needed a new AC unit and new furnace. They quoted him $13,865 for the furnace and AC unit, we later found out this about $5,500 more than average price. They told him they would be back that day between 2 and 5 to install the new equipment. They never showed up and my father called me because they had taken apart his old furnace including disconnecting the gas line and cutting the electricity to the furnace and taken the apart his air conditioner. He was concerned because the temperature was dropping to twenty seven degrees that night. When they took apart the air conditioner they cut the refrigerant line which means you must replace the AC unit. It turns out he has two AC units and they cut the line of the newer unit that likely didn't even need to be replaced and ignored the other unit that was visibly leaking refrigerant.  You can see in the pictures the cut electric and coolant lines and disconnected gas line. I believe they did all of this so he would be forced to have them install the equipment even though they had no intention of coming back a few hours later, this would have been too large a job to complete on a Friday night at 5. We had a reputable HVAC firm come out and reconnect the furnace. Nothing can be done for the AC. The furnace is working well and they said he can get a few more years out of it and pay significantly less than this quote.We called twice and complained and they said they would get back to us and they never did. I will be calling the elder abuse hotline, this was so horrible leaving an elderly couple on a Friday night with no heat when the temperature was dropping to 27 degrees. DO NOT USE THIS SERVICE, RUN AS FAST AS YOU CAN AWAY FROM THIS COMPANY.
Mary T.
Mary T.
11/12/2009 12:00:00 SA
When I bought my place almost 4 years ago I told myself I'd get a furnace inspection; didn't happen. I planned to do the same year after year, but for one reason or another it still didn't happen; I know, I know, bad Mary! Thankfully, this year I caught a Two Buck Duck deal that got me $50 off furnace inspection and maintenance during the month of October.

I was a bit disappointed in two things with Four Seasons, hence the 4 stars. First, they don't call to confirm appointments; I scheduled weeks in advance and took the day off work, so I wanted to know that they would be there. Second, I was given a window 8-1, that's worse than a cable TV window! When I called to confirm they told me they don't put the day's list of appointments together until very early in the AM. Fortunately, they said they would try to schedule me early and have the tech call when he was on his way.

My tech was really nice and prompt showing up around 8:30 and got right to work. He didn't seem to mind my cat supervising his work, because she's a heating/cooling expert of course. He inspected the furnace and then cleaned whatever gets cleaned in a furnace. He noted that my furnace is getting up there in age (a few times), but it should hold out for a while longer. He also told me that if something does go awry, replacing the furnace would end up being the more cost-effective option. He even offered to change the filter I had sitting in my car (he was picking up on my propensity for procrastination), but I promised him I'd get it done that day.*

When the time comes to replace my furnace, Four Seasons will be on my short list of places to get a quote from.

* I kept my promise, the new filter is locked and loaded.

PS I may be lax about the inspections, but not about having CO detectors throughout my place.
Rich D.
Rich D.
06/09/2016 12:00:00 SA
Mat came out to finish the repairs. He was very helpful and professional. I installed a Nest in Jan and he made some tweaks to it so that it would perform better with my furnace. He did a clean and check of the system and finished up the work. In all, my experience was good but started out pretty bad. Once we both understood each others positions, we were ale to come to an agreement that was fair. As mentioned in earlier posts, I worked with Melisa to resolve this. She did explain Four Seasons' position but did take the time to here me out and work with me on this issue.

Summary:
Initial diagnosis was correct, Four seasons even did a second diagnosis at no charge.

Initial quote was where the wheels fell off. The perception I got was that this is a take it or leave it quote and we don't have time to detail the break down as we are too busy really set the tome early on. I tried to work with the person to understand why the cost was so high but that was not going anywhere.

Posted a review and Melisa responded and we were able to work things out.

The 3 techs that worked on this were always professional an called 20-30 minutes before they arrived, which I really liked.
Madeleine M.
Madeleine M.
10/28/2017
I purchased a super expensive, energy efficient furnace back in January 2011. I acknowledgwle that I did not do the yearly check-up/cleaning for the past 2 years. I was told over the phone that if I paid for the diagnosis, and the check up/cleaning that my warranty would kick in and any parts and labor would be covered since I still have 9 years left of warranty. Tell me why I have the technician tell me I have to pay for the parts and labor out of pocket, get the cleaning done and then my warranty will kick in.  I'm disheartened and out $900 after talking to the service manager. He was able to knock down $200.

This experience leaves me with the following questions, why go with a well known, expensive company? What is the perk of trusting their name and their Lennox products as the best?
Christina N.
Christina N.
2/13/2021
I was told over the phone that there was an $85 service charge for the technician to come out.  I understand that.  I told the person over the phone that I have a $35 coupon.  She said that the technician would apply that when he comes out.  The technician comes over and the total for the repair is $227.  Based on what was said over the phone, $227 is my total and the $85 is part of that.  The technician, however, says that $85 is in addition to the repair.  So I can either pay $227 + $85 and then take away the $35 discount.  Or I can pay just $227 if he waives the $85 service fee.  If it had been made clear that it was $85 additional on top of the repair, I would say this is a good discount.  However, I was led to believe that $85 was part of the total.  The $35 is a big deal to a single mom during a pandemic.  Every other company that I have had out here only charges the service fee if they are not chosen for the job to cover their expenses coming out, and they always consider it a credit towards the total if they are chosen for the job.  I will be using one of those companies next time because the pricing was not upfront.  I will say my technician was very nice though.
Melissa H.
Melissa H.
10/16/2019
Called for emergency service when our boiler went out at the first cold spell of the season. Four Seasons was not able to come out for two days, negating their 24/7 promised advertising off the bat. They were busy. Not a great start, but we scheduled the appointment regardless based on good reviews we had read. Tech came out and was very friendly, but after doing nothing but placing a carbon monoxide meter on top of the boiler, told us it was unsafe, shut it down and said we'd have to get a new one. There was a working carbon monoxide detector within 10 feet of the boiler that had never gone off. The boiler that we have is maybe 10 years old, and the make and model is still manufactured. No potential service option offered and no alternate new boiler option given. It would have to be the same boiler we had, purchased new, at the cost of $14,800. When I questioned the seemingly obscene cost, the tech put me on the phone with Ben, an account executive. Ben was potentially the worst customer service/sales representative with whom I have ever interacted. He seemed nothing short of annoyed to speak with me. When I said maybe I should think about it, he told me go right ahead - get several quotes as I would never have the service of a major 700 employee company like theirs. Silly little me. As I was asking on behalf of my parents, and a senior discount had been mentioned, I asked if he could confirm the cost with the discount. He told me no, it didn't matter. Oh, but they would price match minus $500 if I found something better. I would have no reason to call them back...even $500 off wouldn't entice me to give any business to a snarky and pompous attitude.

I've had two additional professionals come out since, who have started the boiler and indicated no concerns. I have a scheduled regular maintenance set up for next week. In the event that I do need a new one, I've researched the retail value of our current boiler to be roughly $5,500. I never review anything, but felt the need to warn anyone that might read it - unless you want to spend over $10,000 to be treated poorly with scare tactics, I'd steer clear of these guys.
Casey B.
Casey B.
5/31/2018
What began as a nightmare experience with Four Seasons for an AC Furnace and hot H2O heater took a drastic turn, after 8 hours of debotchery, and I spoke to the owner of the company, David Musial.

Although the horrid service that began the process is hard to forget, after receiving a call and promise from David, our job was done to our satisfaction.

Kudos to Juan and Calvin, installers, who stepped into a difficult situation and not only completed a quality repair but were also courteous to me, friendly with my children, honest in their assessment and feedback and damn hard workers to boot.

It's unfortunate when customer dissatisfaction reaches the highest levels of a company but I have to say very refreshing when that top level, David, ensures that we received what we paid for. Today, I think Four Seasons fulfilled their mission and we  are thankful for that.
Sharon J.
Sharon J.
2/15/2018
Superb job and great customer service.  Gary Turner and Pat Short did an excellent job. They were professional, clear and concise, friendly efficient and prompt. Our furnace broke in the cold of Chicago winter.  There was snow, ice, and freezing rain. The Installers had a difficult task of gaining access to install the new furnace.  Gary and Pat went BEYOND the call of duty.  Most contractors would not have done this.   I sooooooo appreciate their hard work.  The first Tech Nicols May was here within an hour of my call (friendly and knowledgeable). He even gave us space heaters.  Nicely done Four Seasons. We are lifelong customers.
Robert R.
Robert R.
4/27/2018
So I had my annual inspection today which was great! I got asked if I was interested in other stuff which I was. The UV system and a filter system. I think the price i was quoted was ridiculous. After doing research...yes...they charged me more than I should.
Ruth D.
Ruth D.
07/12/2018 12:00:00 SA
I want to praise Priscilla Herrera for all her hard work in getting the help we needed to get our coil replaced. She was amazing. The work was done quickly efficiently and cleanly.
Brian S.
Brian S.
5/26/2017
I had had good experiences using Four Seasons to do tuneups on my AC and Furnace over the years so I arranged for them to quote me on a New AC and water heater.     They quoted me 5 grand for an AC unit that had less power than my existing unit and $1,400 from the water heater.     Are you kidding me?    After shopping around got both installed by ABT for $3,500.   Highly recommend shopping around!
Sienna M.
Sienna M.
2/23/2016
So this place is amazing. We used them this past summer when our A/C went out. We scheduled a quote, and the person should up on-time (worth 5 stars right there!) the quote was reasonable, AND they installed the new unit THAT DAY!

Fast forward to last week. We rent out our condo in the city. We went out of town, and of course get  phone call from our tenet saying the heat was out, and this was just after a major snow storm. I call Four Season and they have someone out to check the problem that afternoon. Unfortunately, they were going to have to order the part and would not be able to install it until the next morning. The service guy was wonderful and was able to provide space heaters to make sure the unit had some form of heat. Ben, the manager, was able to work with me, my tenet and the installers to get the new part installed and the unit running quickly and at the most convent time for my tenet so he wouldn't need to miss work. They were able to put my mind at ease and gave me the rest of mind that this issue would be taken care of, even thoughI was 1,000 miles away.

We WILL be calling them for any of our HVAC needs for either of our places in the future. Everyone that we have had contact with at this company is courteous, knowledgeable and is beyond willing to go above and beyond to make sure we are comfortable with the services. I cannot say enough amazing things about these people.
Becky H.
Becky H.
08/04/2017 12:00:00 SA
I am writing an update because I was given a refund for the coolant that I had to pay for in the first repair. I had to write emails, complaints and make many calls to get this done. I am glad I was given a refund and they are still monitoring the air conditioning unit for the leak. So as of now it is working and I have my money back.
Jason W.
Jason W.
7/18/2017
i am editing my previous review on Four Seasons when it came to the chimney lining that was supposed to be put into my chimney, Dave contacted me here on Yelp and had there team call me and they came out and not only fixed the issues I had but also educated me on some things I wasn't aware of so I am adding a new review with updated info because Four Seasons shown me that they value the long relationship my family has with the company and I feel confident that I am pricing some more work with them.

Thank you David for all of your assistance.  The first people that came out had us awake till 1 in the morning and didn't seal the chimney back on the wall where I can see throught it and put the wrong lining in but gratefully the supervisor came out  the very next day who did the initial work and said what they did was not right and sent a new crew out that fixed everything and was so courteous and made sure I understood everything they was doing and why the first work was wrong and the ramifications that could have happened with that work,  The great thing about the whole situation was the supervisor educated me on the chimney, and furnace which far exceeded my expectations.   Plus he came back out and did a final check two days ago and made sure everything was okay and it is above the standards.  Our family has a long relationship with Four Seasons with various work as chimney, furnace, air conditioner installed, water heater installed, and water pipes installed and even cleaning the ducts and I am so happy they reassured my confidence that we can continue the relationship.   YOU GUYS ROCK!!!!!!!
Janice M.
Janice M.
1/17/2020
We were having difficulty with our 19 year old furnace.  We got a price from our usual HVAC company, but wanted another price from someone else.  So glad we called Four Seasons.  The price quoted was a few thousand dollars less than our usual HVAC company.  We hired Four Seasons.  Carlos Castillan and Pedro Rubio, technicians for Four Season, arrived on time.  We will say that they were not only professional, but so nice, careful of existing floors/walls/etc., and thoughtful of our concerns about our thermostat and not removing our hot water heater to get in the furnace.  So impressed with their work!  They stayed on site for almost ten hours to get the job done.  They said they will come back to add freon when temperatures rise to 50 degrees.  We can only hope that any future experiences with Four Seasons will be as terrific.
Sum L.
Sum L.
2/13/2015
UPDATE!!

I edited my original review because someone from the company finally made it right!   I still think they are over-priced but she did apologized!

I cant give them more than a 3-stars considering what was charged to me when I had no heat!  I would probably call them back and give them another chance to win my business after their customer service dept made an effort to make thing right!  

**************************

Better than robbing!  

So yea my furnace stopped working on one of the coldest day of the year!

Called Four Season, up front cost is $85!  

The Tech found out what happened and told me the ignitor died and i am lucky since he got one in the car...While on his way out to get the ignitor, I asked how much it is gonna be he said it will be $ 242.00  

Hey what can I do, I mean the coldest day my furnace died so gonna bite the bullet even I knew the part cost around 40 buck!  

When it is all said and done, my bill came to be $327.00!  I said, I thought you said 242.00?  he said its 242, installation of ingitor & part +85 for us to come out charge!  I told him I never knew it is 242 on top of the 85!  I asked did you do the tune-up?  He said it will be another 89.00 I said wait....So even the coupon said tune-up is 89(when i told the customer services when i called she never mentioned its on top of the 85 come out fee, when you walked in i said i wanna do the tune up with the coupon you never mention of its ON TOP of the 85!), there is still a 85 get you here fee?!

He said well, I am here you still owe us 85....!

I called customer services, was told basically it is what it is...Do you want heat?!?!

With a houseful of family at home without heat and coldest day in Chicago, what can I really do?!?!?   You would think with all these ad, guarantee works and the advertisement they do on TV they would be more reasonable!  I mean, the part cost 40 at homedepot!  they should of just charge me 80 for the part and 85 for the come out fee!  Instead i am hit with a bill of 327 for a part that cost them less than 40 for a less than 30min job that bill me 327.00!!!

So I guess Four Seasons is a very reputable company, they can and will charge you whatever....kinda like when you are down, there will be a Four Seasons there to kick you even harder!

Yelp need to have ZERO rating!!
Debra L.
Debra L.
1/13/2020
We were in need of service for our over 30 year old furnace. Tech came out the same day we called. Needed to get a new furnace, got it installed that same day! Excellent customer service and friendly and knowledgable techs! Will recommend to family and friends. Customer for life!
Michael K.
Michael K.
12/21/2015
I posted a similar review under another identity here when for some reason I couldn't access this one. for some other reason (God only knows), I can access it now so since I consider this my real account, I will do it again here and remove it from the other if this goes through. the kind folks at yelp.com please remove the other if I'm unable to. anyway, here's the reprise of that review:
They have always provided good deals and even better service, but the most recent visit by a technician was the best ever. Wojciech Szymaszek is his name. He went above and beyond the call of duty to ensure the safety of my family, and he refused to take a tip. I have never appreciated this company more than I do now as a result of his visit. We have bought two furnaces from Four Seasons, and I wouldn't be surprised if we bought air conditioning next!
Ryan L.
Ryan L.
6/24/2017
I called four seasons to take a look at my broken air conditioning unit. They came out and the repair man identified that the issue was a broken capacitor in about three minutes time. He went to his truck brought a new capacitor over and hooked up the three wires and the unit started running. The charge for a new capacitor and his two minute installation was $330 and keep in mind this part can easily be bought for $25 online at many retailers. The repair then turned into a sales call and he tried to fix everything under the sun, at first telling me my unit was extremely clean for being such an old unit and then later on offering to clean the unit for $80. He then said I needed Freon so I agreed to adding Freon, the cost was $120 per pound and an $80 calibration fee. All of these fees are in addition to an $85 trip charge. The very next day the AC unit was used I had issues with the fan and ultimately my unit is going to have to be replaced, therefore I ended up paying $580 for a half a days worth of air conditioning usage. I called customer service to explain my concerns and all they did was read the corporate line about how they stand behind their work and their prices are a national average and that you're paying for a qualified technician to repair your air-conditioning unit, etc. Do yourself a favor and find a local company that will give you honest repair quotes and will not try to sell you on many overpriced services that you don't really need.

I have updated this review as customer service was very quick to reach out regarding my concerns and offered to split the cost of the capacitor.
Sonic J.
Sonic J.
09/04/2018 12:00:00 SA
My experience with them was done just by phone, nothing else. I called these guys twice, needing a plumber ASAP. I ws told someone would be out at 10am, at 12pm I called and said someone was running late and would arrive by 2. At 3pm I called, and just told them to forget it. Not quite sure what the problem was, but this upset me a lot since it consumed most of my day. I ended up calling another company
D J.
D J.
2/20/2017
This company probably gets a lot of first-time customers because of their heavy advertising on sports radio and elsewhere. Based on my experience, I have no idea how they could get any repeat business.

In 2012, Jimmy K at 4 Seasons replaced the draft inducer motor and blower wheel in my Carrier furnace for $929. He spent a couple minutes on the phone with a colleague at their office and they enjoyed a chuckle together about how much he was charging. I was right next to him while he was on the phone. He clearly thought I was not smart enough to pick up on the joke.

Here's why it was so funny: I later looked up the parts and determined their retail cost was approximately $130 (their cost for the parts was probably half of that). Since he spent 2 hours on the repair, the hourly charge works out to $432 per hour.

I have been doing my own furnace repairs since then, but I would strongly suggest researching these companies before calling for service.
Matthew T.
Matthew T.
02/01/2017 12:00:00 SA
I was extremely careful with these guys, or so I thought.  I had a brand new furnace installed installed in February 2015 with a new humidifier. I was able to negotiate a 15 year parts/labor warranty for the new unit and pretty proud of myself for doing so.
This week our humidifier stopped working. I called Four Seasons to have them come out a check out the problem. I was charged $85 for them coming out to look at it??  It's under warranty right?  Well, the humidifier isn't. But that's not in writing anywhere on the contract. They diagnosed the issue as a broken solenoid valve and quoted $400 to replace the broken valve. (This is the price I paid to have the humidifier installed to begin with). Tech calls the office, magically that price drops to $325 and they'll waive the service fee!   Pass.

Called back the next day and the repair estimate was dropped to $150 because I pointed out that the manufacturer covered the humidifier with a 5 year warranty.  Must have slipped their mind previously. However, the actual price of the solenoid valve is $40 at a number of places (Home Depot, Amazon...).

Bottom line, I spent over $3k on a new furnace and less than 2 years later Four Seasons tried to charge me almost $500 for a part they could get for $30 and install in a couple minutes.
D T.
D T.
3/22/2017
Once I posted the Yelp review. Four Seasons contacted us immediately to resolve the issue. They made sure to send a new person to check our furnace and followed up to make sure we were happy.
Bassant N.
Bassant N.
12/29/2017
I couldn't agree more with all the customers on this page reporting their experience with this company Four Seasons.
My parents had no heat coming from the furnace since Sunday Christmas eve, we called four seasons to report the issue, they scheduled us for service 3 days later, we tried to call again on Tuesday, they said no one was available to stop by until Wednesday, with no heat and the temperature in Chicago -11 it was hard for my elder parents to sleep through the night.
When Sonny the technician arrived he asked for $85 diagnostic fees, and another $89 for cleaning that took him 1 minute, then he described the problem for new ignitor part #FS35 charging my dad $336 extra,  at this point this is total abuse of the situation. To my surprise we found that this part is sold for an average retail  $30- $45.
We called customer service at four seasons to confirm this charge, they said that technicians are entitled to put their own prices on the parts, does the technician who work for four seasons allowed to charge customers whatever he likes!? It seams that they have no price limits when it comes to their own job. I will never choose this company again.
TL L.
TL L.
12/29/2019
Had our 1st complementary cleaning since our install in Nov 2018.  Tech was fine and even noted an issue with our thermostat.  He set up an appointment to replace and explained how the part would drop ship right to our house.  2 days later with no call/ no show and no part delivery at the tail end of my window I call in to find out there is nothing on the books for me.  I ask they reach out to their tech and when they return their suddenly is now an appointment at the end of the day they found?  Between that and the no new part delivery almost gives the impression that was never really scheduled.  I really had higher expectations from them especially since my install experience that went bad.
Luka D.
Luka D.
1/14/2017
Beware of Four Seasons!! - My 6 year old furnace was making a bit too much noise, so I called them out for an $85 service call.  The technician spoke very fast, and told me I would need two parts replaced, the flame sensor for $350 and the inductor motor for $1,350.  He mumbled something about carbon dioxide poisoning (trying to scare me into buying a new furnace.)  He also said, this is a really bad furnace and it will likely be dead in 9 months, you should probably get a brand new one now for $8,000.  I go online and look up the OEM parts and they are $7 and $120 respectively.  I asked how much was parts and how much was labor from his quote, and he said they don't break it down, but it would take a few hours.  He also said he fixed the humidifier and he was only going to charge me $25 for that.  I called a colleague who is a professional heating and cooling guy, and he was able to get the parts and install both in 10 minutes for a total cost of $220, and he also said the furnace was in otherwise great condition.  So, I paid them $110 for a bunch of lies and extremely exaggerated estimates.  NEVER again will I call them.

After reading my review, I was contacted by Four Seasons and they did refund my $110 for the outrageous quote.   Thanks!!
David Y.
David Y.
12/23/2019
Called for a seasonal check of the furnace. Was told they were busy and was delay 5-6 week in getting service. When Four Seasons arrived (weeks later) my wife was told she needed a capacitor and quoted $100.00 for the repair plus 89.00 for furnace check. My wife asked first if they use OEM parts, they tech had no idea what that was. He was also not able to communicate as English was not his first language. My wife asked for the defective part and the tech refused to give her the part that was removed until the office was called. When the credit card was charged it was for $430.95. The is $230.95 more than quoted.The capacitor from Lennox  cost $4.54 (Part # 22W78) and the one that was put in was not OEM but from China. Every time I call to complain I get put into voice mail. Very deceptive business practice going on at Four Seasons.
Christian M.
Christian M.
06/02/2017 12:00:00 SA
After speaking with customer service and explaining my frustrations they offered me a refund on the $85 service charge and the calibration charge of $79. They do make a valiant effort to alleviate frustration for customers.
Kimberly L.
Kimberly L.
2/13/2017
This place is a complete joke. Charged me over $400.00 to replace a part which took less than 5 minutes. To say the least highway robbery and I will never use this firm again. I will also advise everyone I know to never contact this rip off company.
Timothy L.
Timothy L.
7/20/2017
Had a new furnace and central air conditioning installed. Got to four seasons thru costco. Very happy with the work done and the price after rebates and costco cash benefits. Install was done by Eddie and Luis. Both were great and true craftsmen. Would recommend these 2 guys to anyone. So far, all is working well. Thanks for the fantastic work you guys!
Alyssa M.
Alyssa M.
9/25/2019
Do NOT use Four Seasons without getting a quote from somewhere else. They WILL rip you off. My fiance and I have used Four Seasons every year since we bought our condo 3 years ago and only this summer season did we realize that they were taking advantage of us being young home owners. What really put us over the edge is that in June of this year we had someone come out and we spend almost $3,000 to get the HVAC unit fixed. Fast forward to September and it is BROKEN AGAIN. We had someone come out again just to be told that we needed a new one and that he did not want to fix anything because our system would be obsolete in 2020. He suggested that we go and get a new one which would cost ~8K. We were so frustrated that we had JUST paid 3K a few months ago so asked customer service if we could get our money back to put to a new one and they executive team pushed back. I am confident that 3K is not alot of money to this executive team, but to my fiance and I this is a HUGE expense that we cannot just be flippant about.

I have never felt so frustrated by a company in my life. I am a digital marketer by trade so I know what this review may do to Four Seasons business, so I would NEVER write one normally but these circumstances are ridiculous. My fiance and I deserve a full refund, not for the estimated 6 grand that we have paid since 2016, but just for the almost 3 we paid in June just to be broken again. I called another service to get a quote and I will be using them. I will never use Four Seasons again and feel so disrespected and taken advantage of.
Tanya S.
Tanya S.
6/15/2017
I couldn't be more disappointed with their service.  The repair technician recommended a replacement of my unit after laying out a number of options.  I knew he was pressuring me into a replacement, but with a 20+ yr old unit I agreed in spite of his refusal to provide me with a breakdown of costs (citing that it wasn't their policy and he did not have that info).  I told him I was flexible on timing of install, but he indicated they recommended same day install.  He then scheduled me for a 3-6pm window without providing an estimate of how long it would take (again, policy).  The crew arrived at 5:30pm and proceeded with the work, again without giving me a timing estimate despite my asking them.  At midnight, I asked if they would be willing to pack up and come back the next day - and they declined, indicating their preference to complete the work in one trip.  I notified them of the quiet hours restrictions in my building, and that my neighbors would likely complain of the noise.  They finally completed the work and departed at 6:30am the next morning.  When I called the supervisor the next day to notify him of my concern and find an acceptable payment solution given the situation (per their 100% satisfaction guarantee policy) - he threatened me that if I didn't pay immediately he would have a team find a way into my building and uninstall the unit.  

Note that my concerns are not with the technicians and install team - they were very polite and respectful.  However it was clear they were being pushed by the supervisors and management to complete a sale and install within the same-day and at any cost and inconvenience.  

Please keep in mind dealing with this company: they only care about new sales and installs to make their monthly sales targets.  I would recommend you instead hire a company who has even a modest level of respect for their customers and own employees.
Tracie L.
Tracie L.
9/17/2019
Got an appt day I called and Technician Dominick was great.  Explained all services and was clean and friendly.   Gave 4 stars because of price which I thought was a little high for the service I received
Mark B.
Mark B.
10/13/2018
1 star is actually too high for their service.  Unfortunately the option for 0 stars is available.

In the past 2 years i had both an air conditioner and a furnace installed.  But there service after that has been a complete joke.  

They claim 24x7 service that is a lie -- we have been told by several customer service reps that only means you can make an appointment 24 x 7.  Not that you will see a tech in an emergency.

Don't expect anything to be fixed the first time.  Also don't assume they did everything they said they did and charged you for.  We had one set of techs claim they replaced the wire from the thermostat to the furnace.  When we had the same problem a week later -- the new tech found they did not replace the wire but spliced a new piece in.  Since they charged for a wire replacement -- I was expecting they were replacing the wire.

Don't expect them to honor there time commitments  - today we were told anytime between 9am and midnight -- at 11.45pm we were told they could be there at 1.00am.  I said reschedule me for the next day instead. No cannot do they are booked up.  Customer service will just give you the company line -- we are experiencing heavy call volume.

Don't expect their annual service means you will be problem free.  Last month they came to check out the heater (less than a year old) and change the humidifier pad.  Now the humidifier is leaking as the pad is clogged.  Did they actually change the pad.

They will try to sell you their priority club $25 -- sounds great.  You get discounted service - and priority service.  NO YOU DON'T.  Their customer service cannot even tell you what you get.  Some don't even know about the club.

We first used 4 Seasons to replace our AC as they are affiliated with Costco and I made the mistake that Costco had vetted them.  Just know just because they are affiliated with Costco -- dont expect Costco level service or quality.
Sarah K.
Sarah K.
12/01/2020 12:00:00 SA
We have had Four Seasons come for four visits now to fix our kitchen faucet.  The first visit earlier this year resulted in the technician installing the faucet crooked so that the spout was not even properly over the sink.  A new technician came shortly thereafter, who installed our faucet properly.  Unfortunately, the Moen faucet began to leak months later (which we understand was a defect of the product), and Four Seasons came out to replace it.  However, it was replaced with a different Moen faucet model without informing us or asking what type of faucet we wanted as a replacement.  Additionally, this new faucet's nozzle hose does not stay connected to the faucet base, and it falls 1-2 inches into the sink every time the water is turn on.  The latest technician even informed us that the faucet nozzle was not that great, so its unclear why we were not given the opportunity to choose our faucet instead of having another one with issues (also, if the brand and model of the faucet isn't great, it is unclear why Four Seasons is even purchasing and installing this product).  Overall, this whole experience has been a nuisance, I would not use this company again to service our plumbing after our experience.
Bryan S.
Bryan S.
02/12/2020 12:00:00 SA
Could not repair my furnace and could only recommend replacing with an overpriced furnace or paying $1600 for a new electrical board. Poured water all over the furnace for an electrical problem? Had someone else come out and fixed the wiring issue within minutes. After posting on review sites, Four Seasons refunded my $85.
Drew F.
Drew F.
12/17/2016
Tech came out in the 4 hour window. Good.

Technician immediately diagnosed a bad control board. Quoted $909 (I already researched though, $70 board online, Armstrong Ultra SX80)

Annoyed, I sent them away. Problem ended up being a faulty ignitor ($100 from a local furnace store). Not sure if this was poor technical knowledge or dishonesty. They had the audacity as well to recommend I purchase a complete new furnace.

Bottom line, I will not personally trust nor recommend Four Seasons to friends or family.
Andrew M.
Andrew M.
11/28/2020
Well I've been running my furnace a month and half with no problem so my wife made appointment for four seasons to come out to do their seasonal tune up and cleaning the tech got to my house about 10 minutes before me and my wife let him go ahead and start the inspection when I got there I went downstairs he wasn't the most friendly tech first thing out of his mouth upon my arrival during inspection he discovered a small gas leak thats $175.00 dollar to fix he continued with the service check five minutes later now I need a computer board $1000.00  that  was working   until he start taking off leads to check with his volt meter he couldn't get my furnace to run he had cut the gas off and the the lead for one of the sensor was off and he put on a show when he couldn't get the furnace started as if it was just done for I even advised him about a hidden button between one of the sensors to press to reset the furnace but he didn't his main goal was to get us to buy a new computer board so they can rip us off O buy the way I would have to go two days without heat the day before Thanksgiving he said this has never happened to him before while do a service check and he call customer and they reduce the price to $775.00 for everything that was still too much upon the tech leaving within 10 minutes I got my furnace running and its still going strong  I then call their customer service to make a verbal complaint and the lady took my number and say I will hear back from one of there upper management who did call I told him the circumstances and he pretty much blow it of ask me how can we resolve the issue I told him to cancel the order for the computer board that my furnace does not need he the hot rude by saying call us when your furnace breaks down and I told  him my family will no longer be doing any business with you guys.
Honor B.
Honor B.
11/29/2019
Four Seasons uses deceitful tactics when scheduling their service appointments.  Twice I was given a 3 hour window for a service repair and each time the person that I thought was the tech arrived during the last 30 minutes of the timeframe and stated after our walkthrough that they were there to just do an estimate - An estimate that was given on their last visit- and that they would have to schedule me another 3 hour window/wait for a technician to arrive to do the repairs.   Then they always have to return to do the job right
Allie S.
Allie S.
10/02/2018 12:00:00 SA
My furnace went out of course at the end of the cold season, in March. Called Four Seasons and spoke to customer service rep Greg, I believe his name was. Very professional & understanding to the situation. He had someone out the very next day! They came out for an inspection and the gentleman was great! He was polite and even commented on how adorable my dog was! Found the problem in no time & the part was picked up the next day & installed! It was a stress-free experience. Would highly recommend them for any heating and cooling problems!
Erick C.
Erick C.
1/19/2017
I've been using 4 Seasons for my HVAC needs. I've had many service apts, became 4 Seasons Member and have replaced my water heater, a/c, and now, furnace; spending $12k. I thought I had a company I could rely on to do a complete and honest job. Unfortunately, over the last week I've been convinced otherwise. 6 Techs and 18 service hrs later my new furnace still isn't working as advertised

Tech#1-3hrs
Jan 6, 2017 I woke up to a 64 degree home. I called 4 Seasons, the tech arrived and said that it should be replaced. He recommended a high-end 2-stage furnace ($6K) as it would heat the levels of my home evenly. While my old furnace had been reliable, one of my annoyances was that the levels in my home had big temp differences. I asked about other options, he said I could replace the unit with a comparable model, but it wouldn't heat the house evenly. After discussing the benefits and why he recommended the unit, I decided to go with it. He guaranteed the new unit would improve the problem with the variant temps between levels

Tech#2-4.5hrs
That night, techs arrived for the install. At 11pm they were done. I went to check the work and found damage to my floors, deck, and my water-heater's vapor sensor was on. It was late and became obvious from his manner that the tech didn't want to make this his problem. After I pointed out the damage and sensor, he said he wasn't trained in water heaters so wouldn't be able to assist; I had to have someone else come and inspect the damage. In the end, he left us with a working furnace (so I thought), no hot water, and floor damage. The next morning the house was sub 65 degrees. I called 4 Seasons, explained the issue and scheduled a tech to come out

Tech#3-3hrs
Jan 7 the tech arrived and I showed him the damage and water heater. He took pics of the damage and said I should hear back within 24 hrs. He fixed the water heater but when he looked at the furnace he found there was water dripping. He said during the install, the tech cracked a pipe. Since this tech wasn't an installer I needed to have someone else replace the pipe. And because of the leak he recommended not running the unit fearing that there could be more damage caused by the water. The next day my house was 60 degrees

Tech#4-2.5hrs
Jan 8 the tech arrived and was able to make the fix but found that the unit had been installed incorrectly. It was pitched the wrong way so water was collecting at the back of the unit and I needed another tech to come out

Tech#5-3hrs
That night, techs came out to re-pitch the unit. When testing the unit he found it wasn't entering stage 2. I found that the 3rd level, where the furnace is, was very hot, while the 1st floor was very cold. With my old furnace I had found a difference in temp, but this was more pronounced. Because the reason I was sold on this expensive unit was to heat my home more evenly, I was disappointed. The tech couldn't figure out what was wrong and said I'd need to call a senior tech, but seemed to think that there may be an issue with my home's duct work, in which case there was nothing anyone would be able to do- and the type of furnace I had purchased would never be able to do its job effectively (This was something that wasn't brought up to me when I was talking through options with the original tech). After he left, I called 4 Seasons and scheduled a senior tech

Tech#6-2hrs
The tech was scheduled to arrive between 5-9pm, he didn't arrive until 10. He spent 2 hrs calibrating the furnace and said it was fixed. He said that the issue might have be the amount of airflow getting to the furnace and was surprised that the original tech didn't do more checks around my home to determine the best unit. He did say the furnace I bought was a quality unit, but that he didn't fully agree with the first tech's assessment of how the furnace would heat my unit. He left and said to let the furnace run for a couple of days and the entire home would be heated

While my furnace is in stage 2, its 3 days later and the 1st floor of my home is still much colder than the 2nd floor. Comparing my old furnace to my new one, they preform about equally. I really don't see a difference between the top of the line unit and my original furnace before it broke. I can't help but have the feeling that I was conned into buying a more expensive unit that wouldn't function in my type of home any better than my original unit; a difference of $2k

The promise of a follow up on the damage was non-existent. I had to reach out and only after calling 4 times and leaving a voicemail, did someone respond. 4 Seasons offered us $100 for the damage. This wouldn't cover the materials let alone the cost of labor. I understand mistakes happen-while the techs never meant to do damage they did. And I don't think it's absurd to leave my home in the same condition as they found it-particularly for loyal customers. For 4 Seasons to try to skirt out of paying these damages is unprofessional and disappointing
Tanya S.
Tanya S.
6/15/2017
I couldn't be more disappointed with their service.  The repair technician recommended a replacement of my unit after laying out a number of options.  I knew he was pressuring me into a replacement, but with a 20+ yr old unit I agreed in spite of his refusal to provide me with a breakdown of costs (citing that it wasn't their policy and he did not have that info).  I told him I was flexible on timing of install, but he indicated they recommended same day install.  He then scheduled me for a 3-6pm window without providing an estimate of how long it would take (again, policy).  The crew arrived at 5:30pm and proceeded with the work, again without giving me a timing estimate despite my asking them.  At midnight, I asked if they would be willing to pack up and come back the next day - and they declined, indicating their preference to complete the work in one trip.  I notified them of the quiet hours restrictions in my building, and that my neighbors would likely complain of the noise.  They finally completed the work and departed at 6:30am the next morning.  When I called the supervisor the next day to notify him of my concern and find an acceptable payment solution given the situation (per their 100% satisfaction guarantee policy) - he threatened me that if I didn't pay immediately he would have a team find a way into my building and uninstall the unit.  

Note that my concerns are not with the technicians and install team - they were very polite and respectful.  However it was clear they were being pushed by the supervisors and management to complete a sale and install within the same-day and at any cost and inconvenience.  

Please keep in mind dealing with this company: they only care about new sales and installs to make their monthly sales targets.  I would recommend you instead hire a company who has even a modest level of respect for their customers and own employees.
Tracie L.
Tracie L.
9/17/2019
Got an appt day I called and Technician Dominick was great.  Explained all services and was clean and friendly.   Gave 4 stars because of price which I thought was a little high for the service I received
Mark B.
Mark B.
10/13/2018
1 star is actually too high for their service.  Unfortunately the option for 0 stars is available.

In the past 2 years i had both an air conditioner and a furnace installed.  But there service after that has been a complete joke.  

They claim 24x7 service that is a lie -- we have been told by several customer service reps that only means you can make an appointment 24 x 7.  Not that you will see a tech in an emergency.

Don't expect anything to be fixed the first time.  Also don't assume they did everything they said they did and charged you for.  We had one set of techs claim they replaced the wire from the thermostat to the furnace.  When we had the same problem a week later -- the new tech found they did not replace the wire but spliced a new piece in.  Since they charged for a wire replacement -- I was expecting they were replacing the wire.

Don't expect them to honor there time commitments  - today we were told anytime between 9am and midnight -- at 11.45pm we were told they could be there at 1.00am.  I said reschedule me for the next day instead. No cannot do they are booked up.  Customer service will just give you the company line -- we are experiencing heavy call volume.

Don't expect their annual service means you will be problem free.  Last month they came to check out the heater (less than a year old) and change the humidifier pad.  Now the humidifier is leaking as the pad is clogged.  Did they actually change the pad.

They will try to sell you their priority club $25 -- sounds great.  You get discounted service - and priority service.  NO YOU DON'T.  Their customer service cannot even tell you what you get.  Some don't even know about the club.

We first used 4 Seasons to replace our AC as they are affiliated with Costco and I made the mistake that Costco had vetted them.  Just know just because they are affiliated with Costco -- dont expect Costco level service or quality.
Sarah K.
Sarah K.
12/01/2020 12:00:00 SA
We have had Four Seasons come for four visits now to fix our kitchen faucet.  The first visit earlier this year resulted in the technician installing the faucet crooked so that the spout was not even properly over the sink.  A new technician came shortly thereafter, who installed our faucet properly.  Unfortunately, the Moen faucet began to leak months later (which we understand was a defect of the product), and Four Seasons came out to replace it.  However, it was replaced with a different Moen faucet model without informing us or asking what type of faucet we wanted as a replacement.  Additionally, this new faucet's nozzle hose does not stay connected to the faucet base, and it falls 1-2 inches into the sink every time the water is turn on.  The latest technician even informed us that the faucet nozzle was not that great, so its unclear why we were not given the opportunity to choose our faucet instead of having another one with issues (also, if the brand and model of the faucet isn't great, it is unclear why Four Seasons is even purchasing and installing this product).  Overall, this whole experience has been a nuisance, I would not use this company again to service our plumbing after our experience.
Bryan S.
Bryan S.
02/12/2020 12:00:00 SA
Could not repair my furnace and could only recommend replacing with an overpriced furnace or paying $1600 for a new electrical board. Poured water all over the furnace for an electrical problem? Had someone else come out and fixed the wiring issue within minutes. After posting on review sites, Four Seasons refunded my $85.
Drew F.
Drew F.
12/17/2016
Tech came out in the 4 hour window. Good.

Technician immediately diagnosed a bad control board. Quoted $909 (I already researched though, $70 board online, Armstrong Ultra SX80)

Annoyed, I sent them away. Problem ended up being a faulty ignitor ($100 from a local furnace store). Not sure if this was poor technical knowledge or dishonesty. They had the audacity as well to recommend I purchase a complete new furnace.

Bottom line, I will not personally trust nor recommend Four Seasons to friends or family.
Andrew M.
Andrew M.
11/28/2020
Well I've been running my furnace a month and half with no problem so my wife made appointment for four seasons to come out to do their seasonal tune up and cleaning the tech got to my house about 10 minutes before me and my wife let him go ahead and start the inspection when I got there I went downstairs he wasn't the most friendly tech first thing out of his mouth upon my arrival during inspection he discovered a small gas leak thats $175.00 dollar to fix he continued with the service check five minutes later now I need a computer board $1000.00  that  was working   until he start taking off leads to check with his volt meter he couldn't get my furnace to run he had cut the gas off and the the lead for one of the sensor was off and he put on a show when he couldn't get the furnace started as if it was just done for I even advised him about a hidden button between one of the sensors to press to reset the furnace but he didn't his main goal was to get us to buy a new computer board so they can rip us off O buy the way I would have to go two days without heat the day before Thanksgiving he said this has never happened to him before while do a service check and he call customer and they reduce the price to $775.00 for everything that was still too much upon the tech leaving within 10 minutes I got my furnace running and its still going strong  I then call their customer service to make a verbal complaint and the lady took my number and say I will hear back from one of there upper management who did call I told him the circumstances and he pretty much blow it of ask me how can we resolve the issue I told him to cancel the order for the computer board that my furnace does not need he the hot rude by saying call us when your furnace breaks down and I told  him my family will no longer be doing any business with you guys.
Honor B.
Honor B.
11/29/2019
Four Seasons uses deceitful tactics when scheduling their service appointments.  Twice I was given a 3 hour window for a service repair and each time the person that I thought was the tech arrived during the last 30 minutes of the timeframe and stated after our walkthrough that they were there to just do an estimate - An estimate that was given on their last visit- and that they would have to schedule me another 3 hour window/wait for a technician to arrive to do the repairs.   Then they always have to return to do the job right
Allie S.
Allie S.
10/02/2018 12:00:00 SA
My furnace went out of course at the end of the cold season, in March. Called Four Seasons and spoke to customer service rep Greg, I believe his name was. Very professional & understanding to the situation. He had someone out the very next day! They came out for an inspection and the gentleman was great! He was polite and even commented on how adorable my dog was! Found the problem in no time & the part was picked up the next day & installed! It was a stress-free experience. Would highly recommend them for any heating and cooling problems!
Erick C.
Erick C.
1/19/2017
I've been using 4 Seasons for my HVAC needs. I've had many service apts, became 4 Seasons Member and have replaced my water heater, a/c, and now, furnace; spending $12k. I thought I had a company I could rely on to do a complete and honest job. Unfortunately, over the last week I've been convinced otherwise. 6 Techs and 18 service hrs later my new furnace still isn't working as advertised

Tech#1-3hrs
Jan 6, 2017 I woke up to a 64 degree home. I called 4 Seasons, the tech arrived and said that it should be replaced. He recommended a high-end 2-stage furnace ($6K) as it would heat the levels of my home evenly. While my old furnace had been reliable, one of my annoyances was that the levels in my home had big temp differences. I asked about other options, he said I could replace the unit with a comparable model, but it wouldn't heat the house evenly. After discussing the benefits and why he recommended the unit, I decided to go with it. He guaranteed the new unit would improve the problem with the variant temps between levels

Tech#2-4.5hrs
That night, techs arrived for the install. At 11pm they were done. I went to check the work and found damage to my floors, deck, and my water-heater's vapor sensor was on. It was late and became obvious from his manner that the tech didn't want to make this his problem. After I pointed out the damage and sensor, he said he wasn't trained in water heaters so wouldn't be able to assist; I had to have someone else come and inspect the damage. In the end, he left us with a working furnace (so I thought), no hot water, and floor damage. The next morning the house was sub 65 degrees. I called 4 Seasons, explained the issue and scheduled a tech to come out

Tech#3-3hrs
Jan 7 the tech arrived and I showed him the damage and water heater. He took pics of the damage and said I should hear back within 24 hrs. He fixed the water heater but when he looked at the furnace he found there was water dripping. He said during the install, the tech cracked a pipe. Since this tech wasn't an installer I needed to have someone else replace the pipe. And because of the leak he recommended not running the unit fearing that there could be more damage caused by the water. The next day my house was 60 degrees

Tech#4-2.5hrs
Jan 8 the tech arrived and was able to make the fix but found that the unit had been installed incorrectly. It was pitched the wrong way so water was collecting at the back of the unit and I needed another tech to come out

Tech#5-3hrs
That night, techs came out to re-pitch the unit. When testing the unit he found it wasn't entering stage 2. I found that the 3rd level, where the furnace is, was very hot, while the 1st floor was very cold. With my old furnace I had found a difference in temp, but this was more pronounced. Because the reason I was sold on this expensive unit was to heat my home more evenly, I was disappointed. The tech couldn't figure out what was wrong and said I'd need to call a senior tech, but seemed to think that there may be an issue with my home's duct work, in which case there was nothing anyone would be able to do- and the type of furnace I had purchased would never be able to do its job effectively (This was something that wasn't brought up to me when I was talking through options with the original tech). After he left, I called 4 Seasons and scheduled a senior tech

Tech#6-2hrs
The tech was scheduled to arrive between 5-9pm, he didn't arrive until 10. He spent 2 hrs calibrating the furnace and said it was fixed. He said that the issue might have be the amount of airflow getting to the furnace and was surprised that the original tech didn't do more checks around my home to determine the best unit. He did say the furnace I bought was a quality unit, but that he didn't fully agree with the first tech's assessment of how the furnace would heat my unit. He left and said to let the furnace run for a couple of days and the entire home would be heated

While my furnace is in stage 2, its 3 days later and the 1st floor of my home is still much colder than the 2nd floor. Comparing my old furnace to my new one, they preform about equally. I really don't see a difference between the top of the line unit and my original furnace before it broke. I can't help but have the feeling that I was conned into buying a more expensive unit that wouldn't function in my type of home any better than my original unit; a difference of $2k

The promise of a follow up on the damage was non-existent. I had to reach out and only after calling 4 times and leaving a voicemail, did someone respond. 4 Seasons offered us $100 for the damage. This wouldn't cover the materials let alone the cost of labor. I understand mistakes happen-while the techs never meant to do damage they did. And I don't think it's absurd to leave my home in the same condition as they found it-particularly for loyal customers. For 4 Seasons to try to skirt out of paying these damages is unprofessional and disappointing
Jeff O.
Jeff O.
08/02/2017 12:00:00 SA
Got 3 quotes. They came in a little higher but could do it sooner. Best choice I made was to go with them. The install crew was awesome! Had it done in a day. Set me up with interest free financing. Have a longer warranty than the others.  Highly recommend!
John V.
John V.
01/09/2017 12:00:00 SA
We just purchased a new condo at the end of December. We went into the unit on Saturday the 7th at 8:30 am to prep for moving next weekend, and our unit was 42 degrees. We checked the thermostat and it was set at 70, so something was clearly off. We called Four Seasons to get someone out asap, they said someone would be out between 12 and 5.

At 4:30, we had not heard from someone, so we called to check in. They said they were running behind due to the number of emergencies, but someone would be out asap. I asked if they knew when, since we don't live there yet and were just waiting around, and they said they could not provide a window.

Finally, at 7 pm, someone shows up. He goes to look at the furnace and fiddles with it for 15 minutes. Then he comes over and asks Is this an electric furnace?, I'm immediately alarmed because he's the professional. I tell him that it is, in fact, an electric furnace. He proceeds to tell me Oh, I don't know how to work with those. I'll have to have another tech come out who knows how to work with electric ones. He then tells me how he has to e-mail dispatch because he's not allowed to call them. He spends the next half hour just kind of standing there waiting for dispatch to email him back, while we are getting frustrated by his inability to get anyone at Four Seasons on the phone. He says the earliest someone can come out is between 9 pm and midnight. I call dispatch myself to verify this, and they say that someone will be out asap, but they can't say when.

The second tech walks through our door, literally at midnight. He worked on the furnace until about 1:45, and told us that one of the elements is out. He didn't have the part on him, and said that it would have to be installed by someone on Monday the 9th. We made an appointment for between 1 and 4 pm. While escorting him out of the building, we waited for him to make some calls that he had to make in our lobby since it was 0 degrees outside. One of the calls he made was to dispatch. So apparently the first technician lied to us about their policy of not being allowed to call dispatch.

Sunday the 8th, we decided to get a Nest Thermostat installed, to avoid the surprise of walking into a 42 degree apartment ever happening to us again. So we called Four Seasons and asked if this is something they could install when they come out to fix our thermostat. They are confused and say they have no notes related to an appointment for them to come back out. The person on the phone then hangs up on us, and we play phone tag for 2 hours. We finally get another support person on the phone, and they tell us they can't guarantee an appointment for Monday because they may not have the part needed to repair our furnace. They also say they won't know if they'll have the part until Monday morning. My girlfriend planned on taking the afternoon off from work to meet the technician for the repair, so this is problematic for many reasons. However, we decide to proceed and play it by ear.

Today is repair day. It's almost 10 am. We were allegedly supposed to hear from them by 8 am. We called to confirm the appointment, they were again confused and didn't know we had an appointment. We were told we'd get a call back from an account manager. Then I receive a call from them expecting it to be the account manager, and it's one of their customer service reps. They ask if I was pleased with the technician that came out on Sunday to repair our furnace. I tell them, no, because no one serviced our furnace on Sunday. I tell her the backstory for what has happened, and that we still don't know if someone is coming out today to repair our furnace. She says her account manager is on the phone but will call me asap to get this resolved. That was 30 minutes ago. I'm guessing their account manager is getting yelled at by yet another unsatisfied customer.

Edit: It took another visit by two technicians to finally get our furnace to begin operating. They said the technicians that had previously came out had the wiring all wrong.  They offered a certificate for free service on our furnace for 3 years as an amends for their bad service along the way. Ultimately, I don't know if I want technicians that don't know how to wire our furnace to come out to service it, so we're undecided on whether or not we'll take them up on their offer. At least our condo is no longer in the 40's.
Geoff K.
Geoff K.
08/01/2019 12:00:00 SA
I have purchased 2 Hvac system from them in the past, as recently as 2 yrs ago. My daughter AC went out, she called 4 seasons and they came out a quoted her $7000.00. She called me and I said that is ridiculous and to cancel the order. She called to cancel and they dropped the price $2200 and told my daughter it was good for the next hour and if she went with another AC company, they would void her warranty. That is a f..king lie, the manufacturer honors the warranty. I'm sick of this type of dishonesty, I got a replacement Carrier installed from a company in desplaines for over 60% off 4 Seasons proposal. Lesson learned, these guys are crooks, out for a fast buck, do a little home work and you'll be thanking me. It's time for unethical companies to pay the price for their dishonesty. Go get other proposals.
Mackenzie K.
Mackenzie K.
08/01/2019 12:00:00 SA
We purchased a new furnace through Four Seasons a year ago so they were our first call for when our A/C unit broke. They gave us a quote for $7000 for a new A/C unit. When we called back to said we were going to shop around, they dropped price to $4800 (red flag) and told us that our warranty on the furnace would be invalid if we went with another company (red flag!!!). We got another quote from an honest and trustworthy company in the suburbs who told us Four Seasons pricing was absurd and what they said about the warranty was a lie. Cost of new unit ended up being $3100. Beware of Four Seasons sales tactics, lies, and manipulation!
Richard N.
Richard N.
10/04/2017 12:00:00 SA
Warning this place is a scam. They sell you a furnace or water heater with a great warranty and then put in small print you have to have us out yearly at $50 to $200 to inspect unit to keep warranty void. Well who remembers? If you have a working unit who remembers? So they sell me this garbage water heater and the warranty is still good until next spring, charging me $85 just to come out. Then they tell me they cant honor the warranty because they didnt get their $50 a year. The guy then offers to sell me another piece of junk for $1,600.

Well guess what? Its not THEIR warranty. Its the water heater companies. So I called Bradford/White and they said they would replace the thermostat free of charge and I'm going to get a Legit plumber to do it. So I'm thinking this scam outfit takes the old ones, when they can, and gets them replaced for themselves to use. They are just a very dishonest company.

You have been warned. Do NOT trust this bunch. When you pay $2,000 for a furnace and then have to pay them $200 a year to come out and clean it, whether it needs it or not, do the math how much money you have to give these pirates to maintain a 10 year warranty? And its the manufacturer's warranty Not theirs! It costs them nothing to get the parts, they just want their $200 a year.

Additional. Four Seasons tried selling me another water heater, even tho mine was still under warranty, which the guy said they couldn't honor because they weren't called once a year to come out and clean the water heater. My new plumber is here right now installing the part the manufacturer itself is going to reimburse me for. My plumber is telling me there is nothing to inspect or clean and that this was another Lie. There is nothing to clean on a water heater.

So he's putting in the $200 part, which Fergusons at 3914 N Western will return for my reimbursement, and all I'll do is pay the plumber for his time. This Four Seasons is bad news. I'm thinking of sueing them and I'm going to warn all the people I can about them. One last add on. I sent them a copy of this yelp review and my complaint and all of a sudden I started getting E-mails to call them back. This is per usual with Four Seasons. When confronted they will throw some money back at you or waive a small fee to keep you from Yelping them.

I have no doubt had I called them back I would have gotten a bone thrown back at me but I'd rather pay them their $85, just for them to tell me yes it is a water heater and were not going to honor the warranty, just so I can warn other consumers. I ended up paying about the same amount to have it fixed as I did to have Four Seasons come out and tell me they wouldn't fix it.
Jennifer G.
Jennifer G.
12/13/2017
My furnace went out. Despite saying that they have 24hour service, they only make appointments for the next day. Then when the serviceman arrives, he presses a button and charges me ~200 dollars for it. I was later told by another serviceman that i could've done it myself. My furnace breaks down again four days later! When I called to complain for a refund, I was told that they charge a standard price for miscellaneous repairs. I find it quite shady to charge for mere seconds worth of effort that ultimately still left me in the cold less than a week later.

Four seasons came through and rectified my issue promptly. They were kind and professional. I'm extremely satisfied with their customer service. Thanks guys!
David G.
David G.
5/14/2019
Fool me once, shame on you fool me twice shame on me. Four Seasons is good for 1 thing, emergency service. They should be treated like a medical ER, if it is the middle of the night and your furnace breaks down use them. If it is normal maintenance use someone else. They make you pay emergency prices plus for simple repairs. My water heater was not working stopped working so I had someone come out to check it out and do annual maintenance while he was at it. Apparently the gas line was clogged which took him approximately 15 minutes to fix using some household cleaner I had. The cost? $250. Next for the maintenance, apparently every year when I called them out to do maintenance they have been only doing the furnace not the water heater or the AC. You pay them but apparently they don't do what they are being paid to do. When he was trying to get started he was pressing random buttons on my thermostat bringing up things I have never seen. It wasn't working. He quotes me $349 to replace it with a basic unit that a small child could install. I say no. Minutes later it is back to how I use it and it is working. Next he goes on my roof to view the unit. Apparently the unit installed about 5 years ago has a freon leak and needs $169 worth of freon. He tells me it should never need more freon but I would have to pay more to find out if there is a leak or if there is something else going on. These people are as bad as a sketchy body shop creating issues then quoting obscene prices. Luckily with this fix I am never going to use their service again.
Dave Z.
Dave Z.
6/21/2017
I called multiple a/c specialists about adding a ductless, mini-split zoned air conditioning system.. The first vendor came out and seemed surprised that I wasn't just putting a unit in a garage or something. The second vendor was extremely helpful and qualified, but it wasn't until I spoke to Four Seasons that I felt like I was in good hands.  I live in a small Condo Association (21 units), 3 floors. Our buildings are over 100 years old and have no duct work.  I've had experience operating ductless units in China and Europe and have excitedly watched them become more popular in the U.S.

The problem, however, is most vendors still look at these systems as ancillary systems -- for a spare sun room or a garage that's been converted to a room.

I had some specific requirements, I wanted a very quiet outside unit (to meet the requirements of the association), I wanted them to bring the lines in through the basement into closets (outside of which I'd have the units mounted), and I wanted to minimize the impact to the look and feel of my unit.

Four Seasons was simply amazing.  From my salesman Mac, who was out a day after I called, walked the property, provided me a quote while on site and from all I can tell never sleeps (he was responding to my request to make changes and providing me an updated quote at 10pm a couple of days later). On the the engineer who walked the property and determined install challenges and how to get around them and then on to the installer -- Stan -- who is truly a craftsman.  My association had suggested simply breaking out a window to minimize the work of cutting through our 8+ inch basement walls, but Stan insisted on doing it the right way.  He cleanly and almost beautifully mounted all of the pipes on the ceiling of the basement except for the condensation return.  These are made out of a flexible freeze proof plastic piping that has an unfortunately effect of causing the hosing to hang in small loops when water is in them.  Stan didn't want to mount those to the basement ceiling because he thought that would be unsightly, so he spent the time and effort to mount these inside the basement ceiling, out of sight.

From start to finish -- a computerized all inclusive quote, no surprises, close coordination between each and every team member, my salesman even came by to visit after the sale as the installation was occurring to make sure I was happy with how things were going.  Amazingly when other companies were telling me it might be a month -- or 3 -- before they could get to such a complex job, Four Seasons was actually on-site a couple of days after the paperwork was signed.   Soup to nuts in about 2 weeks.  I didn't think people cared about their work anymore, I was wrong.

Not a chance I'd even think of calling any one else.  Pricing was comparable to others, they even surprised me with a $500 drop in cost AFTER I signed the paperwork.  Provided me the info via email to file for my energy rebate too.  This is a class outfit, you'd really be dumb to go anywhere else.

(click on my picture to see a couple of the installed header units)
Del B.
Del B.
10/12/2016 12:00:00 SA
Extremely overpriced!  I have called four seasons out for multiple issues in the past 5 years or so, only because I didn't know any better.  Once I tried to price match when they told me I needed to completely replace my furnace, I found out what a rip off they are.  Compare for yourself, and you'll understand.
Tim F.
Tim F.
10/12/2016 12:00:00 SA
DO NOT CALL UNDER ANY CIRCUMSTANCES THERE ARE MANY OTHER GOOD COMPANIES OUT THERE

We called Four Seasons in order to get a stuck valve fixed which requires main water shutoff. This water shutoff needed to be coordinated with building management within a specified time frame. We communicated this to Four Seasons and their customer service people assured us that they had all details of what was needed.

Long story short-- when the day of the appointment came, we waited-- and waited--- and waited some more. We had a TWO HOUR WINDOW to work with in order to coordinate the water shutoff starting from 11AM. But the guy the sent didn't show up until TWO IN THE AFTERNOON. Bad enough, but here' s the kibosh:

They sent a GUY WITH A BRIEFCASE AND NO TOOLS. The guy was a friggin' ESTIMATOR. He was NEVER prepared to do any work that day EVEN THOUGH THEIR CUSTOMER SERVICE PEOPLE WHO SET THE APPOINTMENT FOR US TOLD US THEY UNDERSTOOD THE NATURE OF THE CALL AND THE SCHEDULED WATER SHUTOFF. We had been told there's no charge to come out [and quote a price] but they knew we expected the work to be done right then and there, assuming the price quoted was anywhere near reasonable.. which it was NOT (see below)

The guy with a briefcase who showed up not prepared to do any work wrote us up a written estimate for *gulp*  EIGHT HUNDRED PLUS DOLLARS for just two new valves!!

Needless to say, while still reeling from the shock, I ushered him out the door. I seem to recall him making a comment to the effect of not feeling much love from us. Gee, I wonder why.

RUN, DON'T WALK, AWAY FROM FOUR SEASONS PLUMBING DIVISION
Mary lou S.
Mary lou S.
6/25/2015
We have been using Four Seasons for a few years now. They are an excellent company with excellent customer service and technicians. Also as a real estate agent, I refer them to clients. I know they will give the best service and work required of them.

Great company!
Sam D.
Sam D.
08/06/2018 12:00:00 SA
They charge $85 to diagnose AC. Many places do this, however I told them when I made the appointment that the condenser fan motor was bad. Technician missed the 8am-12pm window with no update or courtesy call. After an hour of back and forth with customer service, technician shows up at 4 doesn't have the part AND wants $1100 to replace a 1/8 HP motor. I bought the part for $120 (their price was $920, a 760% mark up) overnight on amazon, replaced it myself in 30 min. DO NOT waste your time with these crooks. If you must, DO NOT agree to pay what they quote you, get a second quote, do some research; it might save you thousands!!!!

They scammed their $85 from me, consider it severance pay... take a hike Four Seasons.
John L.
John L.
3/28/2019
We purchased our new furnace and central air from them last summer. They are great when making the sale. But as soon as there were problems, they avoided us. Their lack of customer follow up care is some of the worst I have seen over the years. They bounce you around in hopes you give up, I believe. Their technicians cannot make a move with out first reaching a supervisor. So I saw one sit at our home, doing nothing for an entire day, while waiting for a call from his supervisor to tell him what to do. I need follow up information from them about work they did during installation because we are selling our property. It has been over a week and no response, what so ever. We are moving into a new home and it needs both units as well. We will not be using Four Seasons, but a local company who still values their customer!
Patty D.
Patty D.
5/31/2019
I give Nate 5/5 for service. Nate 5/5 professionalism.
2/5 phone Customer Service at Four Seasons.

This recommendation isn't for the company but for Nate. If you are having your AC tuned up or serviced make sure to ask for Nate.
Nate came out to tune up an ancient A/C unit. He was extremely friendly, informative and kind. I felt like we've been life time friends. He didn't give off that creepy vibe that some servicemen do when they come onsite for service. I was mostly impressed towards the end of the visit when he was receiving payment. He went over several offers that are available. A few years ago I had the furnace and A/C tuned up by the same company. The gentleman they sent out was forcing me to purchase a service I was not interested in. Then he insisted I talk to my husband instead so that we could purchase the additional unnecessary service. Today, Nate's delivery on all additional services was perfect. He wasn't pushy. He stated the service, gave information on it, and it's benefits. He was very smooth.
Four Seasons prices are ridiculously hyper-inflated. Their phone customer service is mediocre. The folks on the phone can be rude, it's hit or miss, never consistent. I had a $6,000 furnace installed 5 yrs ago. The team that installed it made a ton of unsafe mistakes. Thankfully, I purchase the latest and greatest. There is a dead switch that turns the entire unit off if there is an issue. I called a Four Seasons several times before they would send another team to fix the issue. They placed blame on me every time. Finally, the 3rd installer team rectified the issue and haven't had issues with the furnace since.
Edward A.
Edward A.
07/01/2019 12:00:00 SA
Refused Help
I have done big business with Four Season on several occasions and have also recommended them to quite a few people. Last year I experienced a flooding in my basement in Sauk Village, I had just moved there in Nov.2017, I was not aware I needed a special Insurance. I purchased a Hot Water Heater & Furnace right away, Sauk Village, has had flooding as recently as May 20th or and June 26th. I reached out to Four Seasons someone came out and said my 1 year warranty was over but I had a 6 yr warranty on tank... I asked if they would help me in any way. The service man called several people who was not willing to help. I called customer service and explained that I am a senior with a disability and may health issues. I was told a manager would call me back, that was Friday 28th I am still waiting to hear back, I am without Hot water, a washing machine that got damaged and a flooded basement. I can't believe a huge well known and respected company like Four Seasons don't care about their customers that has experienced crisis situations with no one else to help. I am still waiting for someone to contact me to help. Edward Anderson
Felix D.
Felix D.
6/29/2019
I contacted four seasons to have someone come to my house and check my unit out as it suddenly stopped blowing cold air in the beginning of the summer. This was only my second summer living in this house. Upon having the technician come out I was told that everything was running fine and that my Freon was just empty.

After getting an estimate on how much it would cost (which was not cheap at all) we decided to do the fill. As he was doing the fill i noted to him that it was not getting cool and didn't seem that it was pushing much air through. The technician insisted that it would take time to get start cooling and continued to fill the unit as it was only half way done. Long story short, a pressure test was not done which would have determined that my unit would not hold the fill (as it was completely emptied within 24 hours, along with my account of over $700 for the Freon alone), not only that, but he also tried to get me to sell my unit, which by his estimate was on its last life (which is not, because the unit is less than 5 years old).

But that's not all, after paying for all these services which obviously weren't serviced correctly I was told that I must have a hole in the line and asked if I wanted him to check it. Of course, I asked the price and I was told well over $1000 (can't remember the exact price.) My unit is obviously outside, and I live on the second floor of my building. That being said, I was told he would only be able to check what he can see, meaning he could not get on a ladder, so, whatever he could see on ground level, and whatever he could see on the second floor is all that would be checked, meaning anything between the ground (up to his height) and whatever went up the side of my building would not be checked. So, if there even was a hole in the line, I more than likely would not have an answer as to where. So, I paid over $1000 for service and received the lack there of with no results and no answers! Now I just assume majority of the good reviews must be employee written!

*Side note* My uncle called four seasons for a similar issue and was told that a specific piece had to be replaced. after being quoted for $1000 to replace the piece, he actually looked up the piece himself, purchased it, and replaced it... the best $12-dollar decision he's ever made. I understand being up sold and I also understand being robbed.
Anthony M.
Anthony M.
6/28/2019
I see their ads all over so when my AC broke down, they were the first I thought of to call. They advertise 24hr service so I called first thing in the morning to schedule a service technician. After 20 questions on the phone, apparently my AC wasn't broken enough for same day service. Called another company, they were out within an hour. Thanks for nothing Four Seasons. Will never call for service again.
Evelyn F.
Evelyn F.
06/07/2017 12:00:00 SA
I have to say that this company has a lot to offer, starting with the installers Joe and Maclovis   They came to my house on a Sunday from 12 pm to 10 pm in 90 degree weather that at times felt in the 100's. They did an excellent job installing the equipment and listening to any questions i had . They also cleaned before leaving so i didn't have to pick up anything after they left. They are a great asset to this company.
I also had some misunderstanding with the paperwork but everything was solved successfully thanks to all the staff at Four Seasons that took the time to address all my concerns and provide solutions to all my questions . I will like to express my sincere Thanks to Tom and Erik .
I am completely satisfied with the overall representation of this company and with the excellent job that it was perform at my house.
John H.
John H.
03/08/2019 12:00:00 SA
I called Four Seasons when our 19 year old furnace started acting strange.  I talked to customer service and got a window when they would arrive, of course it was in the last 10 minutes.  Technician was very polite and worked on our furnace for about an hour.  He gave us 2 options, replace a couple parts for around $2K or replace the entire furnace for around $7K!  We do not have a huge house so when I expressed hesitation, I was put on the phone with a sales associate that questioned what my hesitation was.  I told them, I just wanted to discuss this enormous expense with my wife.  The technician wasn't out of driveway before I called another company to replace our furnace at thousands less.
Belkis M.
Belkis M.
8/23/2019
We have been clients of Four Seasons Heating and Air Conditioning for over 10 years. Primarily because they are quick to respond and always seems to have technicians available to meet our needs in a relatively short period of time. However,  we have had some very bad experiences on service, sales and repair and some very good experiences. it really all depended on the technician or service person that was sent out. Yesterday we had to replace our NEST Learning Thermometer for the second time due to several issues ( not at all related to Four Seasons)  but they were very quick to respond to our concern. I honestly cannot say enough about Jayson ( do not know his last name ) who came out to resolve our issues ( TOO LONG TO GO INTO THE PROBLEM ). However,  Jayson was beyond helpful, respectful and mostly so professional and knowledable. He didn't give up, was an excellent troubleshooter and finally was able to get our Nest thermometer online.  Thank you JAYSON and hope Four Seasons takes good care of you. You are by far the best technician we have ever had from your company.
Lucy L.
Lucy L.
06/02/2019 12:00:00 SA
Update- Since my heating unit stopped functioning after the Four Seasons technician left, i called a local family-owned company (Marszalik & sons 773-585-7500) at 6pm on a friday night...it was getting cold. They looked at my unit and quickly identified a sliced wire and loose parts, screws were removed and left on the ground, as the problem.  Hmmm. How did that happen?  Marszalik explained my unit to me, answered all my questions, stayed a long time testing it until i was satisfied it worked well, also tested my fire & carbon detectors, then charged me a very reasonable fee of $80.
Four Seasons contacted me after my heating unit was fixed, apologized and agreed to reimburse me the money i paid them and Marszalik if i would update my review.
Thanks for the reimbursement of cash i paid to you and another company to fix what became broken after your technician left my home. Unfortunately, the wasted many hours of my time on phone calls to Four Seasons and disconnects are not reimbursed.
Maria K.
Maria K.
12/10/2019 12:00:00 SA
Horrible experience! Don't recommend EVER!  Furnace wasn't working efficiently and few hours after spending $1000 the heat didn't work at all!  Tech the next day gave no explanation besides he can't speak for his partner the day before!
Written invoice DIDNT match work done or what was verbally told to us!  No options were given- parts taken out, replaced & charged for them!
Was instructed to call customer service and of course was put on hold forever many times and got disconnected as well as transferred to the wrong departments.  Neither tech or customer service could explain their protocols for diagnosing or cleaning the furnace...... but obvious to anyone that a furnace doesn't need to be cleaned 2days in a row IF it were actually done in the first place.
Also, compare parts prices to other companies and you'll see that they are at least 2x the average price for parts!
Just a cold aggravation and runaround! What a scam!.....& a HORRIBLE rap for the rest of family owned business  

Status update..... 4 days post service & my furnace doesn't work at ALL!
Gabe M.
Gabe M.
2/20/2019
Four Seasons is CORRUPT! They came out to look at my heater which was malfunctioning. They said they could fix it for almost $600... which I paid. Two days later they came back to install a part and then told me the motor was blown and would be $1,500 to fix and recommended I replace the entire furnace. Instead I called another company and they charged me $125 and the furnace is working perfectly! FOUR SEASONS is the WORST CORRUPT company in Chicago, DON'T WASTE YOUR MONEY!
Jon C.
Jon C.
5/31/2017
Customer support contacted me and worked through the issue. The customer service team was very helpful. We had another company come out and view the issue, and found the problem (which does not involve replacing the unit). Thank you again.
Todd F.
Todd F.
01/11/2017 12:00:00 SA
Called 4 Seasons to look at a furnace in my building (multi-unit) that stopped working. They sent a guy out to look at it. He was able to get it running again by resetting the limit switch, but when he took a CO reading, he said it was 20 PPM which meant that my heat exchanger was bad. Then he told my wife that the only solution was to replace the furnace which would cost me $6000.

Problem #1: Google tells me the average replacement cost (installed) of a new furnace in the Chicago area is $3700. When I pointed this out to the  4 Seasons sales guy, the price magically dropped to $4500. Several other HVAC companies I talked to yesterday offered prices on the same capacity furnace (70,000 BTU, 95% Efficiency) for $3000 to $3600.

Problem #2: Because of the initial price gouge attempt, I brought out a different HVAC company to inspect my furnace for a second opinion. The new guy found no problems with CO around the unit or chimney and said that my heat exchanger was fine. I witnessed the CO reading myself. My inductor motor is on its last legs, but that can be replaced for ~$675.

4 Seasons: Incompetent? Criminal? Not sure which, but they are now dead to me. Don't bother trying to respond to this post.
Jason C.
Jason C.
01/02/2017 12:00:00 SA
****SEE UPDATE BELOW****
Do NOT call these guys, for all the WRONG REASONS.  A tenant of mine let me know her furnace stopped working.  I had a 4-seasons tech out who diagnosed the issue as a faulty control board.  The quote to replace it? ***$909*** PLUS the $85 fee to come out to diagnose the problem.  I complained about the obviously inflated price (I know boards like this rarely cost more than $200), and all they would do is take off 10%.  

The following day, my tenant calls to tell me the furnace had started working.  ONE, this makes me wonder if the board actually needed replacing.  TWO, when I called to cancel the tech's return to perform the repair, I was informed I would be charged 25% OF THE TOTAL BILL for the processing fee!!!!  THIS IS MORE THAN THE COST OF THE PART.

I would happily have paid the $85 fee for the diagnosis (even if it was bunk) AND a moderate re-stocking fee, but to try and charge me an additional $200 for this is unconscionable.  This is NOT how you win return customers.  If the furnace stops working again, I will NOT be calling them.  Ever.  Again.  Rip-off artists.

*****UPDATE*****
I immediately received a call from Four Seasons after posting this review, worth an upgrade from 1 to barrrrely 3 stars (for mostly rectifying the situation).  The woman was very apologetic, and let me know I should never have been told I would be charged the 25%, since the PART HAD NOT EVEN BEEN ORDERED YET.  She promised to void and return my deposit check and that I would not be charged anything additional beyond the $85 service fee I feel is totally reasonable, AND that she would look into the call history to follow up with the employee who originally spoke to me.  I again shared my disgust for the price for the repair I was quoted, to which I was told she would discuss this with her bosses.

I commend 4-Seasons for immediately following up with me and trying to right the situation.  I still feel the total price I was quoted for this repair is well beyond what is remotely reasonable, lifetime warranty notwithstanding.
Csc C.
Csc C.
7/21/2017
Had an appointment, waited around all day. Then they phoned unexpectedly and when I didn't answer the phone right away they decided that they would not show up and I would need to reschedule.

What a waste of time and I guess showing up for an appointment isn't something they do. Try someone that is reliable!
Richard O.
Richard O.
02/09/2019 12:00:00 SA
Their business model is to gouge the customer.  Charged $1600 in parts that I could have purchased from Grainger for less than $600.
Jacob B.
Jacob B.
08/07/2014 12:00:00 SA
AGREED!  PRICE GOUGING SEEMS TO BE THE PRACTICE!

I had just purchased a refrigerator and needed the ice machine hooked up.  They sent a plumber to take a look.  I had purchased the hose that connects the sink to the freezer, so we're just talking labor here.

After he pulled the refrigerator out from the wall, looked under the sink to check for correct fittings, etc., he went to his truck to write out a quote.

$400 !!!

Okay, so I'm not an expert, however it doesn't take an expert to see that the fitting needed was already there, and that it was a pretty simple job.

I of course said no.  Following that, the plumber called the office and put me on the phone with an Account Manager.  The AM lowered the price to $380.  Still insanely high, I refused once more.  Following this refusal, the AM's supervisor conveniently walked by while we were on the phone (no way this actually happened).  The AM then lowered the price to $300 at the request of his make-believe supervisor.  Sorry, but still wasn't having it.

After the plumber left I decided to give it a go, knowing that I had the hose it required, and clearly seeing that the fitting on the sink was already there.

I DID THIS MYSELF IN 20 MINUTES!  

Save yourself the time and nonsense.  Don't bother with this company.  They are shady at best.
Jim M.
Jim M.
10/25/2018
Not recommended.  They over-diagnosed my heating problem and Recommended  work not required, and significantly overcharged for work needed.  I Halted work immediately and got a second opinion.  Second opinion contractor fixed the problem - which was different than what the four seasons tech recommended-and was far less expensive.  My opinion is that the service tech tried to maximize his services - which were overpriced to begin with.  I question the ethics and integrity of this business approach.
Liberty F.
Liberty F.
8/30/2016
This scam outfit advertises in direct mail We Will Beat Any Competitor's Estimate By Up To $500, GUARANTEED!. They also direct you to their website for specifics on this policy, which only states: We Will Beat Any Competitor's Estimate by up to $500

Competing bid must be on comparable quality and size equipment from a licensed contractor working out of a business location, not a home, and prior to installation.  

4 Seasons was $4622 higher than my best estimate and I had multiple near the same price, I sent Walter O. there one estimate and refused to beat it and gave me a song and dance claiming that Bryant equipment and not comparable, but said Trane equipment would be.  Then I sent another estimate for Trane equipment and he ignored my phone calls & emails, later saying he was out of the office.  Both quotes were like for like 16 Seer AHRI certified, 96+% efficient furnace/two stage/variable speed fan.  Good grief.

UPDATE:  A pricing manager Jeff V. did some back and forth and I raised the issue further and came to a quote closer to the ballpark, but still not beating my best estimate.  4 Seasons quote still came out $1103 higher than my best competitor which amounts to $399 extra for vent cleaning which was included in my other estimate, and $800 in utility company rebates I send in for from the competitor's quote but 4 Seasons already took the rebates off the top.

UPDATE 2 in reply to David M.:  Except that your statement that the quotes do not qualify for our price match guarantee is untrue.  The competing bid were on comparable quality and size equipment from a licensed contractor working out of a business location, not a home, and prior to installation.  These are the only qualifications listed on your website for this program:  fourseasonsheatingcoolin…    Further, your quote also says If we do not offer the best value, Four Seasons will pay you $500.  Clearly being over $1000 more than another quote is not the 'best value', however 4 Seasons has not adjusted its quote further, and has not paid out $500 to me.  Looks like a typical marketing gimmick -- talks the talk but will not walk the walk.
Lyn W.
Lyn W.
07/11/2017 12:00:00 SA
This company earned 0 stars for reliability. Two weeks ago I scheduled an appointment with them. I needed to have my AC checked to complete the sale on my home. Today they called and cancelled the appointment for tomorrow. They can reschedule for AFTER the sale of my home. I went with four seasons because in the past I used them and paid the extra money to have better service. If this is better service than their regular service must be horrible. This is the second time that service has been cancelled by this company.
I would recommend you go with other companies that you can depend on not cancelling at the last minute.
Scott W.
Scott W.
11/10/2016 12:00:00 SA
We have spent tens of thousands with this company over the last 8 years (new roof, heating/air units, boiler) and have had no real issues except for three.  Number 3 is forcing me to drop my rating to one star.
1) For maintenance on our Mitsubishi heating/cooling units, there was never a mention - verbally or in writing - that if you miss the 'maintenance appointment' in December (let's say you call them in January to schedule it), that your warranty is void.  What?  Tell me where is states that? We had to battle with them and they relented.
2) A power outage blew out the motherboard of the rooftop unit.  Four Seasons said this would be covered and it was $1300 for the part, plus the labor to install it.  We called Mitsubishi direct and they said it is absolutely covered and sent us the part for NOTHING.  When we questioned why they would state that (or at least offer for us to go direct), they said they'd get back to us.  Nothing.
3) Lastly - and this is really the kicker:  We needed a new bladder on our boiler.  We called them and they could order the part and it would be $975 for parts and labor.  We went ahead with the order, however, in speaking to some neighbors, they said that is an easy repair and you can buy the part ourselves, so we looked into it and were able to find the part for less than $100 and it's a simple fix.  We immediately called Four Seasons to cancel, but they said the part was already ordered and, since it was a special order, we would have to pay a 25% restocking fee.  Ok - got it - and we reluctantly agreed and asked for the price of the part and what the restocking fee would be, etc.  They then stated we would owe $250. Huh?  They then stated we had to pay 25% of the totally bill (parts and labor) of $975.  What?!  Of course, there is no 'restocking fee' on labor that they never did, so we escalated and they would not budge - even after going to management.  They had our credit card so the only recourse we had was to call the credit card company block any charges.  Now they'll get nothing. No business, no restocking fee, and this wonderful review for current or future customers.  
Bye bye Four Seasons.
John M.
John M.
10/22/2016
Once I posted the review I got several phone calls. It's disappointing though that it took a social media review to get some customer service.

That said, I did receive an apology for the way the issue was handled and a refund for the original service call.
Walt P.
Walt P.
4/29/2017
Called Four Seasons 'cause our A/C died last year and we were relying on window units through last years torturous spring/summer. Bought a new central unit from Ken at a decent price. The unit was installed next day.
Also had the ductwork cleaned out for the first time in 20 years, now we're good to go for at least 15 years.
Four Seasons was fair and reasonable with nice people to deal with and I was totally confident in their honesty.
Brian V.
Brian V.
02/07/2018 12:00:00 SA
Customer service contacted me several times after hearing how unhappy I was. Although it took some time and I had to stand up for myself, I was refunded $160. I still feel it is quite a lot of money to pay for a cheap part that takes 5 minutes to install, and is currently secured to the furnace by electrical tape; but I do find that price more acceptable.

I appreciate the company for taking my concern seriously and working to split the difference with me. On the plus side, they were able to get someone out to me quickly to clean the furnace and that job was done well. If I use them again, I would be very wary of anything additional they tell me I need. I would trust that they would show up quickly, do a good job, and follow up with me afterwards.
Marryann S.
Marryann S.
10/22/2015
I have used four seasons for over 10 years and would not go anywhere else..They are prompt and courteous. I bought my furnace and air conditioning and my hot warer tank from them and could not be happier .

I would highly recommend them to anybody..Keep up the good work...
Steven B.
Steven B.
7/22/2016
READ THIS BEFORE CALLING FOUR SEASONS HEATING AND COOLING!

Update from what I THOUGHT was a good experience from Four Seasons Heating and Cooling.

Just FOUR DAYS LATER after telling me how well my A/C was running AND CHARGING ME $236 for 15-20 minutes of a Freon charge, I came home to an incredibly loud sound like a bad jet engine coming from behind my house (in 90 degree weather, no less).

The motor was blown so the fan was not moving, but it was trying, thus making the LOUD noise. I shut off the A/C immediately and called Four Seasons back.

The girl on the phone said she'd have someone come back out right away, BUT IT WOULD COST ANOTHER $89 SERVICE CALL! I explained they were just out to my house to work on it ONLY FOUR DAYS EARLIER and such, but she stood firm... it would cost $89 to send someone out. We went back and forth and ultimately, I had to give in.  

As I had few choices, I reluctantly agreed. After hanging up the phone, I was so upset, that I sent an email to them stating the story in great detail, and suggesting this would most likely turn into a BBB complaint as well as a letter to Lisa Madigan's office. That's when customer service called back immediately to say they would waive the fee.

The tech came out and within a second (with the fan working now) said, Oh yeah... it's your motor, I can hear it. I can fix it now for $810.  

$810???!!!!

I asked how much an entire new A/C unit installed would run and he said.... $6,000+ if I financed it, around $5,500 if I paid cash.

I asked him what about ALL OF THEIR ADVERTISING FOR LENNOX A/C FOR $2,495, as seen in their mailings, coupon magazines and even on their website.

He said, Oh, that's for the smallest A/C they make and it's just dropped off in your back yard. It's not even installed.

WTF??? NOT EVEN INSTALLED? AND ONLY GOOD FOR ABOUT A 700 SQ FT HOUSE?

NOW I DEFINITELY FEEL THE NEED TO CONTACT LISA MADIGAN'S OFFICE AND FILE A DECEPTIVE ADVERTISING COMPLAINT.

I told him how ridiculous all of this was... and so he left.

HERE'S WHERE THE STORY GETS HAPPY AGAIN...

I ordered the new OEM motor from a company in Downers Grove I've used for years. EconoTemp on Belmont Ave. (Great family business)
.
The motor cost $130.00. The tech just left having put it in for only $159.00
Total paid to EconoTemp - $289 for what Four Seasons wanted $810!

I got a firm quote on a new A/C with EVERYTHING such as a new pad, new A coil, phelm work, sheet metal work, new lines, etc... everything included!.

Getting a BIGGER A/C unit INSTALLED for $2,820 with EconoTemp as opposed to the $5,500 - $6,000+ that Four Seasons wanted!

$2,820 for a larger unit... INSTALLED....   vs Four Season's smallest unit that WON'T WORK FOR MOST HOMES... JUST DROPPED OFF IN YOUR YARD BY FOUR SEASONS!

PLEASE... SAVE YOURSELF MONEY. SAVE YOURSELF HASSLES. AVOID FOUR SEASONS AND JUST CALL ECONOTEMP IN DOWNERS GROVE.

I'll be ordering my brand new A/C with EconoTemp shortly for about HALF THE COST OF FOUR SEASONS.

THANK YOU, ECONOTEMP!!!
L S.
L S.
2/26/2019
I was price gouged. I needed a pressure switch replaced.  I did agree to pay close to $500, I looked on the internet and learned that the part cost $75 at the most (I'm not even sure if that was the problem to begin with). I felt taken advantage of so I called Four Seasons and spoke to customer service. They told me well you agreed to pay. No justification of the price gouging. They then went on to email me in 3 separate emails the copy of the invoice I signed. They are price gougers and harassers. BUYERS PLEASE BEWARE. DO NOT USE THIS COMPANY. THEY WILL OVER CHARGE YOU. I will never use this company in the future.
Mike R.
Mike R.
7/26/2016
Four season is the biggest HVAC scam in all of Chicago land.  If you people are dumb enough to use a huge expensive company with 100s of employees I don't feel sorry for any of you.  Use a small local company instead of lining the pockets of these rich scam artists.  Your buying them second vacation homes and luxury cars so you can save 200$ over a local family business who's money goes to baseball practice and dance recitals...   2500$ for a furnace and ac!   That sounds amazing until you find out it's a unit that only can cool your closet and that doesn't include the install.  They also pay their employees about half what a skilled tech should make..  They are Quantity not Quality they don't give a s&$t about unhappy customers just make the money and run.  So they advertise at the Bulls and Blackhawks games.... Who do you think is paying for that!?
Nikki M.
Nikki M.
1/13/2017
Our furnace went out on a Tuesday night, we called Four Seasons right away and they had representative Charles Lomeli out Wednesday morning at 9:00am sharp. We've never had to purchase a furnace before so we were not educated on brands/warranty's etc. Charles was super informative as well as extremely professional.

Cost of course is always a topic on big ticket items and Charles was BEYOND helpful with getting us the product we wanted while staying within our budget. The icing on the cake was that he arranged to have the furnace installed that same day!

Installation went smooth, the technicians were tidy and efficient.

Highly recommend Four Seasons.
Beverly M.
Beverly M.
6/25/2016
Over the last three years we have spent over $10,000 dollars with this company installing a new air conditioner, furnace, and air duct cleaning.  They were very accommodating when we were shelling out big bucks buying expensive Lennox products from them but now that they have our money their service has changed.  A little over a week ago we woke up to a wet basement and no AC.  To make matters worse we were scheduled to leave on a week long vacation the next day.  I told my husband at least it's a new A/C unit and Lennox and Four Seasons will take care of it.  I couldn't have been more wrong.  Service man showed up at 9pm that evening, told us we had a leak somewhere and were down 7lbs of Freon.  He couldn't tell us where the leak was until we paid the $1000.00 leak package charge and costs could go up from there.  He said Four Seasons warranty was voided because we hadn't kept up with yearly cleanings.  Looking back through our records we did miss the first year cleaning, although why an air conditioner that's barely a year old should need a cleaning is beyond me, Four Seasons installed a completely new Furnace system the second year but according to them that wouldn't count towards maintenance on the air conditioner and we had a cleaning scheduled for 6/30 when we returned from vacation.  Still having faith in Four Seasons we started our week long odyssey with customer service.  Let me begin by saying each time we asked to escalate our complaints to a manager it would take another 24 to 48 hours to hear back while the executive team (whatever that is) would meet to discuss our case.  The cynic in me thinks that a good way to get a customer to give up is to give them time sitting in their hot house while they wait for the executive team.  Lucky for us we were on vacation and cool.   Each time we spoke with customer service they were polite but not particularly helpful.   After much discussion and pointed questioning from my husband customer service agreed to a few points ;a leak on this new of an air conditioner could only be caused by an error in instillation or faulty products; yearly cleanings would not have prevented a leak; any faulty parts would be covered under Lennox warranty costing Four Seasons nothing.  They did generously offer us their leak package for $750 plus possible additional costs and if we had a cleaning we would be back under warranty.  Speaking of warranty they like to tell you that having any other HVAC company work on your system voids your warranty but as my husband pointed out to customer service that would only void Four Seasons part of the warranty not Lennox's.  It was a nice scare tactic though and I'm guessing it works for them most of the time.  We are currently waiting for another answer from the executive team and heading back to a house that's been without AC for a week.  Save your self the expense and headaches and avoid this company at all costs.  On Monday we will be spending more of our valuable time contacting Cotsco to let them know that the local company they recommend to install their Lennox products certainly doesn't share their high standards for customer service.  I would encourage the other negative posters here that are Cotsco customers to do the same maybe we can at least save someone else this hassle.

7/28/16
I wanted to update this review in light of new developments.  Four Seasons ultimately came thru with customer service and agreed to fix this leak under warranty with no cost to us.  As always, all the repairmen we have dealt with have been very professional and courteous.  I wish we didn't have to fight so hard for this outcome.  While I appreciate how the company finally handled our complaint I feel if we hadn't waited them out and fought we would be out $1000.  I increased my review from one star to three but remain guarded on my overall opinion of Four Seasons.  Incidentally, if you are considering a Lennox AC unit I encourage you to google Lennox Evaporator Coil Class Action Lawsuit.  I wish I had known about this issue prior to going with Lennox.
Lauretta D.
Lauretta D.
4/17/2019
After I disputed the amount Four Seasons charged me on my credit card for the work their service men did, Four Seasons credited the charges back to my credit card after discussions between me and their customer service depar
Z K.
Z K.
11/02/2019 12:00:00 SA
Steer clear of this company and save yourself thousands of dollars and unnecessary stress.
I called for tune up and cleaning of my two furnaces, which are 14 years old and I've had them cleaned and inspected usually every year.  When the technician arrived, he didn't show any interest in doing tune ups and cleaning, he starting looking for a problem that didn't exist and showed me a picture of the rivets area of my heat exchanger and said I had cracked heat exchangers in both furnaces, which I thought to be highly dubious and suspicious. Of course he said I needed new furnaces and that he will send me quotes. Here are the issues I had with this service (and what I found in a few minutes of internet research  - hint: lots of useful information on carbonmonoxydemyths . com):
1. Heat exchanger cracks are extremely hard to detect visually or with a camera and the technician did not suggest or discuss using a carbon monoxide (CO) detector to actually measure whether the  CO levels. I find this unacceptable for any company that puts itself out there as HVAC professionals.
2. My furnace brand actually has a lifetime warranty on the heat exchangers, something the technician did not offer, suggest, or even think about. I found this out after he left by researching the website of my furnace brand.
3. quote from the website above: Residential 80% furnaces made in the last 30 years with air-conditioning coils on the discharge (outlet) of the furnace do NOT allow carbon monoxide to enter the indoor air stream.  Period! - one of the reasons is that if there was flame overflow or CO produced, the furnace is engineered to SHUT OFF. Again, something a 'professional' HVAC person and company should know.
4. The reality is that you literally have to take the furnace apart to truly detect cracks and the website above has several very good videos to educate you on how difficult and rare heat exchanger cracks really are.

I could go on and on, but suffice it to say that I will never again call Four Seasons and heave learned a lesson to do my homework before calling for service as I only found out afterwards on Yelp of the countless negative reviews that are similar (scams, price gouging, etc.).  I don't know how the owners and employees sleep at night, but do yourself a favor and call someone else and be inquisitive and use the internet to your advantange - something I plan to do on my next service call. If there's a shred of doubt, get a second or third opinion.
AJ K.
AJ K.
06/11/2019 12:00:00 SA
Owned a place 4 years. AC never worked as strong as it should. Had three different companies come out and no one could get it working right. Tim L from 4 Seasons comes over. Finds the main intake had a clogged up filter that no one else had ever found. Boom. Attention to goddamn detail. Service. Finding the best solution not the most expensive. Going to have them do a couple other things for me. Last company put in a bad coil. Going to get this place right before the summer gets hot. Thanks, Tim L.
Kenneth L.
Kenneth L.
3/26/2019
Four seasons try's to sale you the extra cost because of they 24 hour emergency repair  What I have found out on two separate occasions they have a 24 hour on call person but they will not dispatch them. The operatior I spoke to say the 24 hour emergency service means. We will get to you within 24 hours of your call. This is completely unacceptable when you have your reps out trying to get the consumer to believe. They will come anytime of the day to fix you problem. My furnace went out after have them to install a new system within 50 days. It's 14 degrees outside at 1pm and I'm told I can not get a repairman until 8am-1pm. Window. I used to recommend, I will not recommend these guys anymore. Update. So after I wrote the post got a call from a rep at 4 seasons a few hours later will to send someone out. By then had to leave for work but they made me the first appointment for the next day. When the tech came out the found out the installer didn't make a wire long enough and it came loose. Within 30 minutes he was done tested and gone. But 20 days later my sales rep I contacted and left a voicemail and email for. Still has contacted me smh
Bob B.
Bob B.
11/02/2018 12:00:00 SA
Called Four Seasons because my 92 year old mother's furnace would not generate heat. Four Seasons was promptly there that afternoon. I felt like I was buying a car. The tech Jose took a few things apart and said we could either spend almost a $1000 on repairs or purchase a new one for $4500. The high pressure sales pitch came next jotting down figures on all the deals I could get and he would throw this in or that in. When asked he never could explain all that was wrong with the furnace other than the ignitor would not work and the furnace was not maintained. Unfortunately they have you by the throat since I was not about to allow my mother to freeze. No time to do any research so they are installing today. Come to find out the fee they charged for the furnace and install was about twice the average.
Addendum: I was contacted by customer service about my concerns which I hadn't expected. The rep said she would review my concerns and try to resolve them and promised to call me back in 2 days. I am pleasantly surprised and will add to my review once I have been contacted.
Charmaine M.
Charmaine M.
8/30/2019
I had Four Seasons put a mini-split air conditioner in my home this summer and I couldn't be more poleased with both the service and the product. The men that were sent out to do the job were very professional and explained everything that I needed to know about using the unit(s). The price was as quoted, the workmanship was flawless and the best part was seeing my electric bill which I expected to go up considerably. They told me that these units were very efficient but I didn't expect my bill to only go up a few dollars.  I left it on night and day and my Com Ed readings were actual readings which included a full month since the install. My bill increased less than $20.  I highly recommend Four Seasons and these mini split units.
Sam A.
Sam A.
1/15/2017
Bought a new A/C roof unit and heater from these guys. It's stopped working probably 3-4times and each time 4 Seasons sends a tech out it's a different guy/different opinion. My heating bill has gone up 500%( I only know that from reading my statement each month-I'm not making this up)
They're coming by again to repairs. I could give you more particulars about my experience but I've waisted enough time with these people. Tech's are well intentioned-management(if they call them self that) is highly questionable. More than 4Reasons to take a pass.
Debbie K.
Debbie K.
11/21/2016
Literally the first review I have ever been motivated to write on Yelp...

My furnace wasn't working properly, so I called the company late on Saturday night. The person on the phone was very nice and responsive.

The technician showed up on Sunday within the promised time frame. He ended up being at my apartment for 2- 3 hours (I think it was closer to 3), trying to diagnose the problem. After this time, he decided it was the board. He gave me an estimate of $500 - 600 and did not have the part. He told me someone would be back later with the part and to install it.

A different technician came several hours later. He didn't seem to know what the issue was (which didn't inspire a lot of confidence). I had to explain it again, and he had to call the previous technician. The second technician decided the problem was not with the board but was instead with the inducer motor. He told me the charge would be ~$1,240 (minus an $85 service fee, which I found ridiculous for me to pay, since the first technician had apparently misdiagnosed the problem). He said someone would come back on Monday, but I requested a Tuesday time instead. After he left, I realized I should have asked more questions about the pricing.

This morning,
1. I received a call from someone at my front gate with the part to deliver. No one told me someone would be stopping by.
2. I received two calls confirming my appointment today, which was not what I requested.
3. I started having questions about what exactly I was getting for $1,200. I called and spoke with two people. The second individual refused to give me a breakdown of any costs (I asked for the part, which appears to be $100 - 200 online, and labor), though decided to reduce my charges to around $900. I decided I did not feel confident in this business at that point. When I said that I wanted to cancel the part and the appointment, I was then informed that I would be charged $300 and would be contacted by the customer service team if I wanted to dispute this charge. No one mentioned this fee yesterday, though I was told it was on the invoice, (which, incidentally, I was not asked to sign). I understand being charged for the shipping of the part, but the rest is ridiculous.

I'm a relatively new homeowner, and this is the first time I've had such a negative experience with repairs. I felt like I was being taken advantage of. I would NOT recommend this company, as they seem disorganized, dishonest, and not at all understanding.
Dax R.
Dax R.
08/01/2016 12:00:00 SA
We had a few issues HVAC issues with the new condo we moved into: 1) whistling noise coming out from downstairs vents; and 2) not enough air coming to the 2nd floor. Also, we wanted the yearly maintenance done and cleaning. We called a local HVAC company who was decently rated in Yelp but they could not solve the problem after 2 technicians came who provided differing resolutions with differing costs.  In the end, they did not charge us as they could not come up with a resolution. Also, as it was busy season, they could not do any cleaning. They were a good, honest firm but it still did not fix our issues so we had to search for another firm.

We have used 4 seasons in the past for plumbing and they did a good job so we decided to scheduled a duct cleaning and servicing of the HVAC and signed up for their membership (5 year) to get discounted parts and service. However, like many other reviews, we had a very poor experience with their HVAC service. They came out 2x and could not resolve the issues. What we ended up with was 8 holes in our ceiling and differing opinions of what was wrong.  A Four Seasons manager/supervisor called back as my wife asked them to because it took them 14 hours to find our dampers.  Later they did tell us that this service was out of scope as the dampers were hidden and the technician should have told us. They found the dampers and told us the damper motor needed replacing and the part was $2,400...although, the same manager/supervisor said it would be heavily discounted for our trouble and they would call us back with exact pricing.

After several weeks of frustration with our HVAC and the lack of competent service companies, we then turned to our last resort -called an expert family friend who we always bother. (that is why we did not call him first).  He took a look at the wires on our zoning panel via facetime and made us change 2 wires that were installed incorrectly (not by any of the technicians that came). This was the fix.  He later drove an hour the next day to check the issue and make sure it was in fact resolved -IT WAS FINALLY RESOLVED. He was familiar with the HVAC unit and its intricacies and this was a quick fix for an expert. He noted the installation and part should be between $400-$500 at most as it is a common part. My wife and I wonder what 4 seasons actually was charging us for after their parts division said it was $2,400 for the part.

In the end, 4 Seasons finally called us back. After paying $199 for service maintenance and no resolution, we were left with $750 in drywall ceiling repair and painting, days of headaches, wasted time, and wasted money ($199 for nothing being done but effort), and the opinion to not trust 4 seasons for HVAC services.

Since posting this, however, 4 seasons called us back again. They took responsibility for going outside the scope of their capability, apologized numerous times for the damage to the ceiling and reimbursed our $199. Though we will not call upon them for any services, Melissa and the entire customer service team were incredibly apologetic and diligently worked to arrive at a resolution that satisfied us despite the recent past.
Jose B.
Jose B.
8/27/2019
Very Shady company.  I was charged nearly $400 for an $8 part and only 10 minutes to replace it. (I also paid $89 for service).  Furthermore, the technician falsified the invoice regarding his in and out times at my home (I have records to prove my claim).  When I called to ask about the charge, I was told that I approved the repair and it's my fault; there would be no resolution.  I have since filed a complaint with the Illinois Attorney General's office.  When I tried to post about my problem on Four Season's Facebook page, both my posts and reviews were removed and I was blocked.  (Never in any of my public engagement with Four Seasons, have I used any vulgar or profane words)  This company touts itself on the high level of service, but that's only because it only allows positive reviews.  I would advise to avoid doing business with this company.
Carlos G.
Carlos G.
6/29/2017
Installer Geraldo explained everything and was courteous and professional. His skill in replacing a 40 year old furnace and 25 year old A/C unit where everything was outdated and old in my house was amazing. The original price quoted did not change with all the issues that came up. I have used 4 seasons mainly for service calls of my old system. Now I hired them for an install. Love this company, no nonsense, honest and felt good after a large purchase.
Derrek S.
Derrek S.
8/23/2019
I must say, I tried Four Seasons out to have a furnace installed and it was the worst experience I have ever had with a business in my entire life. Four seasons seems to be bent on trying to do everything they can to get money from their customers even if it means scamming them. That's right, I said scam. The installers were scheduled from 2-5 pm and didn't show up until 9 pm. Worked until 2:30 in the morning to get the furnace installed. I find out from one they had been working until 7 am (which if true, is ridiculous for a company this large to schedule employees in shifts that long) who wouldn't make a mistake working that long and that late? The tech tells me he will have someone come over the next day to inspect the system and make sure his work was correct. A month later I hear nothing. I call multiple times trying to get someone out in that time. It took over a month and multiple complaints later to finally get someone out and they send someone out to try to charge me 89$ for a tuneup, even though I just had a new system installed. They got that wrong too. Finally someone comes out to inspect the system and what do you know, the original installers installed the furnace wrong and clogged my chimney with their liner, thus CO had been leaking into my home for over a month (the wax rings on my water heater were melting by the flume with the backed up CO). They endangered my entire household with their incompetence!!!! They claim t have thousands of workers all around and will jump at the opportunity to take your money, but when it comes to making sure their work is quality, and service is quality, they don't care about that and will leave you to figure out their mess. I have never been through such a disaster dealing with a business in my entire life and will surely be talking to a lawyer to get my money back (they will only offer you their services as reconciliation of course). They put my home and those inside it in danger and from what i experienced, scammed me out of almost $6000. DO NOT USE FOUR SEASONS, it is nothing but a company with a CON ARTIST CULTURE, with products and services THAT ARE OVERPRICED AND PITIFUL. SCAM SCAM SCAM. Please, find a company that actually gives the slightest bit for you, your safety and quality of life. Pitiful service.

Update as of 8/23/19:

This issue has since been resolved
Joe C.
Joe C.
11/08/2018 12:00:00 SA
Please do your research on this company before you get scammed. They sent their technician Jorge Casas to check my heating on a property I rent out. Carbon monoxide isn't something to joke about. But it is for this company. He lied saying his detector read high numbers and my unit was causing unsafe numbers of carbon monoxide. His solution was a new $8,000 dollar heating unit. I was worried and called the fire department. All for a false flag. They came in and said there was no traces of carbon monoxide. My brother later called a family heating company who came and explained all i needed was a transformer and a few new parts. Again DO NOT CALL Four Seasons. SCAM ARTIEST
Renganathan S.
Renganathan S.
07/01/2019 12:00:00 SA
Would not recommend this company to anyone. I wish there is 0 star that i can write some review. Bijan - beware, the so called inspector from 4 seasons was quite rude and harsh the moment he entered our house and is just a money-eater. I am not writing this review for the company, but if they are going to hire guys like this, this is going to reflect the same experience as ours. We reported for HVAC inductor sound noise (we recently moved into this home) and the HVAC is old, we performed vent and duct cleaning with another company, we thought they did some good job, but to our surprise they did not clean the coil and condenser. We hired Green Air Care for the same and they did an excellent job, but we still had the inductor noise when ever the system is running for few minutes. Mr.Inspector scheduled this service promised to come on 6/24/2019, and eventually complained that HVAC is not well maintained without even opening the machine. He eventually advised to clean the coil which we did and promised to return the next monday on 7/1/2019, but never returned on the scheduled time. We had to call the company and the individual multiple times and atlast he returned around 0700 pm in the evening for writing a report that our HVAC is not maintained well, and had to be replaced. This is insane, never and ever will work with this person yet again and please beware until you experience the same yourselves.
Adriana G.
Adriana G.
07/05/2017 12:00:00 SA
They were great! salesman was very nice, friendly.  The Tech that were out for the installation were very friendly and always made sure I new what was going on and made sure I understood how to use the new equipment.
Lynne B.
Lynne B.
08/03/2016 12:00:00 SA
Made an appointment and it was confirmed. They never showed up. Gave me a 4 hour window. Wasted a day. When I called the tech he wanted me to call another number to reschedule. I was to be a new customer. Poor service. I'm changing my review to two stars because the management called me to apologize and offered me a free cleaning. So at least they are trying. I'll see how the free cleaning goes to decide if I should change it again in the future.
thomas b.
thomas b.
12/26/2018
Well i shoulve known most of the reviews are fairly accurate on the negative side. I let the filter on my furnace clog up and it shut down my heat and burned out the ignitor so it wouldnt go on. Totally my fault and its happened before. This happens on Christmas eve of all times. So i call four seasons. They say sure we will come out  between 7pm and 11 pm and its an 85 buck inspection charge. Ok no problem. Tech gets their 1230 am inspects the furnace says yeah igniter is out but your fan assembly housing is cracked and your furnace is twenty years old. I could fix it for 2000 bucks but you really need a new furnace for 4700 dollars. Doesnt do anything to get it going 85 bucks good night . Up until i didnt change the filter this furnace ran perfectly. Im not coming up with 5g for a new furnace when i know its just an ignitior. So i get a recommendation from a friend for a local hvac guy
I call him at 1030 he shows up at 1100 and replaces the ignitor and had the heat back on in ten minutes.  Inspected the furnace and says there is nothing wrong with it at all except the ignitior.  Oh and done extremely reasonably cost wise under 150.00 bucks.
Four seasons didnt care if we were cold or not. Or they thought we got another sucker to screw over with an overpriced est for a totally unnecessary furnace replacement. Not me. Not today. My new hvac guy said if i need a new furnace he could replace it for less than half of what four seasons quoted for replacement. What is that all about? I guess most people would just get the work done by four seasons but i dont panic it wasnt super cold outside. A couple of space heaters and a little stove heating keep temps in the house around 60 degrees until an honest repair guy got the job done. Call Bob from Champion Climate if you want an honest repair at a reasonable price. The reason i gave two stars is four seasons came out on Christmas eve. They also followed up on Christmas day which is nice.  But their pricing and dubious repair practices are out of line and need to be addressed.  How can such a big company be operated this way?
Karen J.
Karen J.
3/16/2016
We purchased a new furnace and air conditioner unit less than two years ago.  In the two years they have had to come at least 8 times for repair and service (I'm sure there were more but can only validate based on the paperwork I've kept).  Each time someone new came and would blame the person before them and the furnace is still not functioning properly.  
While they are open 24 hours be wary, that includes installation which our techs were here from 5pm-3am.  So unless you have nothing to do with your time and like to sit and wait for a four hour service window, go elsewhere!!  I would not recommend to anyone.
Michael G.
Michael G.
6/21/2016
I have used Four Seasons for over eight years. There had been issues with a new A/C install that took some time to resolve. It was a complicated situation that even required a visit from a Lennox representative. Though there were some challenges, Four Seasons stuck with it and made it right. I believe most other HVAC companies would have stopped returning my calls.

Big thanks to Melissa for quarterbacking the issue and Rick for his expertise and assuring me that the Four Seasons would make it right. They never wavered on their promise.
Mike B.
Mike B.
1/30/2019
Quick response to a busted furnace on a -14 degree morning. Miguel the tech was pleasant, quick, and very good. Had heat back on very soon. Highly recommended!
Wade R.
Wade R.
08/12/2019 12:00:00 SA
Has heat issue. Technician came out. Turns out it  was thermostat issue. He installed new NEST thermostat - charged me $400 for the thermostat alone. Told me I could get $100 rebate from electric company. When I applied for the rebate it was rejected because the receipt/invoice provided by the company was not correct. I called several time to get it corrected. No one would assist me. I would think they would know what needs to be on the receipt/invoice for the rebate since they are suggesting it. Because of this and what I believe is an overcharge for the thermostat, I cannot recommend this company
Mary N.
Mary N.
1/23/2020
Beware!   Verify!   Do NOT trust this company.  They are well trained at attempts and success of duping a customer. We had them out as our furnace, a Lennox Signature, installed by them 6yrs and 8mo ago was turning on, but turning off prematurely. The tech advised that a part needed replacement and another part was about to malfunction,and should be replaced too.  He suggested ordering the 2 replacement parts equaling $788. Plus labor. I responded that  Lennox parts have a 10yr warranty. I asked him to verify with Four Seasons. He was snappy and said 5 yr.  warranty on it , and I only work for the company.  Do you want it fixed?   Obviously I needed heat so I told him to order. After he left, I phoned Lennox Customer Service and spoke  with a highly professional Lennox rep. Chelsea She assured me that my Model and Serial # absolutely had a  10 yr warranty. She said All Lennox Signature products carry this warranty, Four Seasons is an approved installation company , we are SO sorry for their miscommunication, we will email you the warranty!We contacted Four Seasons. No apology, just  argument and cover up!  Chris, Customer Service covered for the tEchnician's sales tactics. She made excuses. Never did she admit they were not honest in portraying the Lennox warranty something different than it was. Does anyone think they'd catch the mistake along the way and refund my $$.  This company is NOT what their reputation used too be. No matter what product you own, verify with the Manufacturer to insure you are not being duped. I write this so no other customers will experience this. There are many honest, small companies out there that will do great work. Lennox followed with me and referred this to their Customer Support Division and issued a case number to look into this. They place a high value on their sterling reputation and do not want it tarnished by a company that does not adequately represent the Lennox values and customer satisfaction i had been a loyal Four Seasons customer but NEVER would use them again
Christine F.
Christine F.
06/05/2016 12:00:00 SA
My husband I are in the process of replacing our entire HVAC system with Four Seasons and have not been impressed. When our A/C started to give out a few weeks ago, we decided to give Four Seasons a call due to their ability to quickly turnaround estimates/jobs. An estimator came out the next day, and we felt the estimate was reasonable enough to move forward. I would like to preface this decision by saying that I'm currently six months pregnant, so not having A/C was/is uncomfortable, to say the least.

This is where our disappointment begins. The estimator said the job would take a full day - possibly two - depending on what they found when they started. He scheduled a crew to come out two days later to begin. As soon as the crew arrived, they said it would likely take FOUR days to complete. On top of that, Four Seasons doesn't do ductwork over the weekend, which was never disclosed to us by the estimator, so they could either start and return on Monday (leaving us with no A/C at all during that time) or just wait until Monday. We opted for Monday since we were having guests over the weekend. As soon as Four Seasons called us to reschedule, we found out the soonest they could send someone was Wednesday. We weren't pleased, but figured it was our only option, so we rescheduled for that day. Wednesday arrives, and the crew that day determined that electrical work would be necessary, so the Four Seasons office would draw up a quote for us on the additional cost. We waited all day with no estimate and finally called around 10pm to get the quote. When we called, they said they were waiting on us to make a decision. About what? We never received a call with a quote, and the soonest they could send their electrical crew was two days later. The A/C had been ripped out at that point, so we were without A/C for those two days. Finally, once Four Season's electrician finished his work, we had to call Four Seasons to schedule a crew to come out and finish the install of the A/C. The crew arrived, and not surprisingly, couldn't finish the job, so we're now without A/C for the full weekend while we wait for them to come back and finish the job on Monday.

Going on a full week without A/C, we've been most disappointed in Four Season's inability to manage our project. Throughout each step, we've had to be actively involved in order to ensure any action at all. Perhaps Four Seasons is effective for small tune-ups, but certainly not for multi-day projects. We would not recommend Four Seasons and will not be using them in the future.
Tom O.
Tom O.
07/12/2017 12:00:00 SA
Worst service. They even didn't show up!
We scheduled service between 4 pm - 7 pm.
Nobody showed up so we called the company around 7:30 pm. They said tech is on the way.
Wait another half an hour, still nobody shows up 8 pm,so we had to call them again.
We were told tech is having some trouble on previous job, but they will call when he's done.
It is 8:45 pm now, still no call, nobody shows up.

Will never ask any service to them again!!
Adriana R.
Adriana R.
8/14/2018
These guys are crooks especially technicians Nick and Joe. The released the steam from our boiler while installing baseboard heat on the first floor of our condo building telling us that the boiler cracked and was leaking. They called another technician out to look at it and he said it's done. Of course they wanted over $10,000 to replace the boiler. We refused to use them again and got a second opinion but no one would touch the boiler until they completed the first floor heat. It took them another three trips to complete the work and to correct their code violations all while repeatedly calling our property management for final payment. Their customer service even typed a letter stating all the work was complete to get the final payment when it wasn't. When they finally finished the work we had the boiler inspected filled and started up. There was no crack, the State Fire Marshall also came out and inspected the boiler stating it was in good working condition. I spoke to several employees during this ordeal, one just as worthless as the next including a fast talking Director of Sales, Jeff Vida who should be selling used cars on a trashy lot. He said he'd send me a quote for the boiler that would blow my mind but never received that either for the boiler that did not need to be replaced. I asked to speak to someone who answer to the fraud committed twice by their employees and never received a response. I also sent a comment card to the owner of the company asking him to call me regarding this fraud and never received a response. Now they have turned over the $3,500 balance to collections. I'm filing a complaint with the BBB and the Illinois Attorney General's Office.This company is full of filthy scumbags that will try to deceive you at every turn. Call anyone else! Dave M. call me to discuss. This review is regarding 317 Wisconsin Place Condo Assoc and my contact info is all over the pages of notes in your system. I'm sure I'll be waiting for a call form you as long as I've been waiting to have my mind blown by Jeff Vida!
Maureen B.
Maureen B.
10/18/2017
I just had my annual cleaning and check up done on my furnace. Ernesto did a great job. He answered all of my questions and explained how everything works. He was able to add checking out my water heater for me. I had Four Seasons put a new boiler in my other property in June and everything went very smooth. Great company to work with.
William L.
William L.
04/04/2020 12:00:00 SA
Gary C. came to my house in Highland Park on March 4 to look at our non functioning combination heat/air conditioning unit and give us an estimate on replacing it.  We had a lengthy discussion about it and also discussed some other ideas for our house.  When he left he said he would get information to me shortly.  5 days later I received a call from another member of this company asking if I had reviewed the quote.  I responded that I had received it (mistakenly as I was in the middle of something else and had actually not yet received anything) but had not yet reviewed it and suggested that he call me back at the end of the week.  When I realized that I had not received it I sent an email to Gary letting him know this.  A week later (Monday 3/16) the same company person (I believe his name was Tim or Tom) called to to follow up.  I told him I had received nothing from 4 Seasons and that I had emailed Gary to let him know that.  It is now April 4 and I am still waiting to receive anything from the company (other than ads now that I'm on their list).  If you have a problem, don't use 4 seasons.  They are not reliable to do what they say.  I will be telling those that I come in contact with to go elsewhere.
Jessica S.
Jessica S.
06/09/2016 12:00:00 SA
I needed a new AC and possibly furnace unit, and Costco referred me to Four Seasons. Of the five quotes we go, theirs was highest. In fact, it was almost four times the lowest quote, and 50% higher than the second-highest quote. But, the on-site estimator was very nice, and he wore those little paper booties to protect our floors. Plus, my Mister got to have this amusing conversation with the phone estimator:

Estimator: It's $6,000 cash for just the furnace, or we have a great deal on 0% financing for 60 months -- $7,500.

Mister: It's $6,000 cash, $7,500 for 0% financing?

Estimator: Yes!

Mister: Well, that's not really 0% financing, is it?

(Pause)

Estimator: Well, yes, because it's 0% financing.

We went with Heatmasters instead.
Bill F.
Bill F.
7/26/2019
I purchased 2 air conditioners from Four Seasons and was told that the units had a high efficiency rating and should qualify for ComEd rebates.  After filing for the rebates, I found out that the units are not nearly as efficient as I was told and do not qualify for any rebates.  I will no longer be using Four Seasons and would strongly advise thinking twice before using this company.  They are very deceptive in explaining the differences between different models of air conditioners.
Adam F.
Adam F.
06/03/2016 12:00:00 SA
I should have learned my lesson the first time. If negative stars were possible, I'd elect that route. My tenant had wait for 4 hours for the technician to arrive on his scheduled appointment and of course never showed. The tenant never received a call. I never received a call.

The kicker...they were so eager to collect my payment ahead of time because a tenant would be meeting them. Perhaps they should reevaluate who the concerning party is in this attempted transaction.
Douglas C.
Douglas C.
12/22/2018
First of all, they came when I was not home, drained my basin which I had done just one year ago  and told my daughter that wasn't the problem, charged 350 dollars for unnecessary job and an estimate for 1800 dollars to fix the  actual problem. If they already knew what the problem was, why did they drain the basin? It gets worse. When they brought their rodder into the basement, instead of lifting it, they bounced it and cracked the ceramic tiles on the landing. They pushed the edge pieces back in place so we wouldn't notice, like the geniuses they are, but my wife almost fell down the stairs when they came out from under her feet. When I called them to report the broken tiles, they said they would send someone to take a look. He also asked me to text photos. (see photos) I did not bicker or mention the unnecessary rodding job. When I told him my daughter saw them bounce the machine up and down the stairs he said: No, they wouldn't do that. Translation: You are a liar and you are screwed. Garbage outfit. I called Patrick & sons plumbers to do the job these crooks said would cost 1800 bucks and Patrick & sons did it for MUCH less and did it perfectly. Don't pay attention to those old reviews of Patrick & sons. These guys are seriously overcompensating to restore their good name. These clowns at Four Seasons owe me 900 dollars to have my floor replaced. I have contacted them five times about this. Five times they acted as if it was the first time hearing about this, even after texting them photos of damage twice. Five times they said they would send someone out to take a look at the damage. Five times they gave me a date they would be at my house. Five times someone in my family was inconvenienced and left waiting for no one to show up. It's bad enough they stole 350 dollars for an unnecessary job but to continue to say they are coming and never show up is a slap in the face. They owe my wife, my daughter and me each a sick day we used up to wait for them. I'd rather they told me to buzz off than lead me on that they would ever do the right thing. Inconsiderate, deceptive, irresponsible, amateurish.
Vicky S.
Vicky S.
1/24/2018
On the coldest night of the year our furnace started to act up at 2:30 in the morning, making a terrible sound. We called Four Seasons to come and check this out  Short story, the repairman came out,8 hours later ,we were told we needed two parts at a cost of $1,568.00. not having much choice we agreed ,the furnace was repaired in about 30 mins . after the fact we looked up the price for these parts and found them for around $350,00.
We complained asked for a $1,000.00 adjustment  were told that the price of service was included in the price of each part ?? What a terrible answer. We said we would contact the better Business Bureau. And the Attorney Generals office.
We will Never use them again and urge others not to either.
J R.
J R.
12/08/2018 12:00:00 SA
There are no words to describe how horrible their service is. When you call you always must ask for a manager and then get the run around. Oh and if you have an install you will have a minimum of 8 different managers and visits to sorts get it right. How on earth they stay in business is beyond me.  While they do carry high end brands of AC and Furnace its amateur hour when it comes to the install.
Justin S.
Justin S.
7/20/2020
Absolutely atrocious company. My pregnant wife was by herself as I was not home and our air conditioning went out. Four seasons had a tech come out to look at it to see if it was worth getting a repair done or to purchase a new one. They charged $85 just to come out. Then, the guy quoted $1304 as the cost to repair it and we did not want to do it. My wife had to make the decision as I was not home and unable to communicate consistently at the time. He basically manipulated and deceived my PREGNANT wife into doing the repair as the tech said we can use that as credit for a new one. At this point our concern was they could overprice the new unit and pigeon hole us into having to use them for a new unit. He promised that wouldn't be the case as they would be able to price match competitor pricing as I would not have done the repair without that guarantee. And what do you know? The quote they provided was $4,900 and the first competitor quote I receive was for $2,900. Literally $2,000 less! And they are unwilling to match it. They refuse to and only offered to come down to $4,300. Still not even remotely competitive to other competitors in the area. So all in all, four seasons is built with deceitful people willing to take advantage of any customer they possibly can. There pricing is severely uncompetitive and they have no problem lying to you and not owning up to their word. Use at your own risk.... but, I would recommend avoiding at all costs!!!!
Alissa O.
Alissa O.
02/06/2017 12:00:00 SA
*UPDATE: We were contacted by Four Seasons within minutes of posting this, as they review our situation. After further review, they agreed the unit placed in our home was not the correct size and replaced it with the correct one. We were very pleased that they offered to fix this at no charge to us. Communication between us was good through this process. It appears that we were unlucky to have worked with one bad tech. Everyone else has been very professional and helpful.

A Four Seasons tech came by today to explain to me why my gas bills have increased dramatically since the replacement of my old furnace. Apparently, the tech who initially came recommended a significantly smaller unit than what we previously had. We went with the base model, which basically was a drop-in replacement for what we had before (works the same way-not energy efficient). This made my gas bill more than double from the previous month. Unfortunately, since the new unit is close enough to the size needed for our square footage in our home, there is NOTHING they will do to fix this issue. Our options were not explained well, nor was it made clear that the unit that was put in would raise our monthly gas bill. Not to mention, I was under the impression that we were making an energy efficient choice. If I would have known that my monthly bills would be effected, I would have chosen a unit that was the same size as what we had. Furthermore, I would have actually chosen an energy-effiecient model. I feel like I was taken advantage of, being a new homeowner and not knowing anything about furnaces. I also felt pressured to make a decision right away as he stayed in the room with me and my husband, not giving us any alone time to talk to each other. Poor customer service.
Victoria V.
Victoria V.
02/03/2019 12:00:00 SA
I received a call from the Four Seasons call center the same day I posted this review. I spoke with a nice lady and she told me she would refund the fee I was charged for them coming out to look at our furnace. She said I should see the refund within 2-3 business days. A week went by and no refund. She followed up again a week later and I told her my husband did not see the return on his credit card. She apologized and assured me it would be returned, to give it another 2-3 business days. We have finally received the refund. She asked if I would consider taking down or updating the review. So I'm updating this review so people can see what my family went through with this company.
James K.
James K.
1/28/2019
My problem was resolved. I spoke with a representative of the company and they were willing to refund the cost of the repairs.
James David D.
James David D.
9/17/2016
I called for a free quote on a back-up sump.  Was met with a hard sell on unnecessary equipment.  ZERO communication between sales and laborers.  Plumber did something completely different from what was discussed.  Plumber then tried to help himself to the sump that was replaced, which was brand new.  What the hell was that about???  These guys are scammers.  BUYER BEWARE.
Kathleen K.
Kathleen K.
09/09/2020 12:00:00 SA
Four Seasons heating and air engage in very sketchy practices. I am sure they have good techs and bad techs.  I got a horrible, incompetent tech and the owners at Four Seasons do nothing to root out their bad techs.  I would AVOID THEM AT ALL COSTS.  They are WAY too expensive and have you sign updated contracts along the way so whatever your initial estimate was you have no way of proving as they jack up their prices as they go.  AVOID AVOID AVOID.  They sent a guy to my house who NEVER FIXED THE PROBLEM!!!  He came back multiple times and charged me and charged me and charged me.  He kept re-writing the contract as he went. When we left and claimed everything was fixed and I paid the egregious bill.... THE PROBLEM WAS NOT FIXED!!!!!  And they shamelessly claim that they did the work. Spending days and hours and hours at my home without fixing the problem and then charging me for it!!!!!!  These guys are CROOKS.
Jennifer W.
Jennifer W.
7/14/2019
My air conditioner died on one of the hottest days of the summer, so I purchased a new Lenox HVAC system from Four Seasons.  I received a quote and the very next morning my new AC unit was installed.  The technicians were prompt, courteous, professional, efficient, and spent extra time answering my questions.
Jami B.
Jami B.
1/29/2020
I have had four seasons clean our heat and air conditioning for years and never had an issue.  A few months ago I had them come out to clean our furnace.  I was told by the service man that there was a crack in our furnace and that it could be leaking C02 because there was a crack in the heat exchange.  He showed me what looked like a line from a camera he had placed in one of the tubes.  I am no expert on this and had no idea what I was looking at so believed him.  He told me that I should replace the unit.  I told him that I wanted a basic unit and he quoted me 6,100.00.  That sounded extremely high to me.  After he left I spoke with the maintenance manager of my building.  He said that he has never heard of that happening with any of the units in our building and gave me a contact for the person that services a lot of the units in our building.  The serviceman came out and did the same thing the person did at four seasons he saw absolutely no crack in the unit anywhere...he then came out a couple days later and took the unit apart to get to the heat exchange and there was absolutely nothing.  He also told me that there was no disruption to the flame which would be the case if there was a crack.  He also said the unit had a safety switch which would trigger if the unit was cracked and it would shut it down.  This company absolutely tried to take advantage of me and as I have read articles this is the biggest scam out there.  I would never recommend anyone to use this company as I am sure the servicemen make commission off the units and they were trying to scam me by making me worried about the CO2 leak which there was none.  Stay away from using this company.
John H.
John H.
2/29/2016
I bought a home recently and the previous owner had Fourseasons install a new heating and air system. I had a company come out today to clean my duct work. They found the owners manual and warranty stuck to the A-coil. So the air conditioning was restricted. What a hack outfit!
Subash K.
Subash K.
10/22/2016
I called Four Seasons today since my HVAC was not heating. Even as the technician entered the house told him that the surface heater was not heating up. It took him 5 minutes to check and tell me the same thing. He then told me that the part would cost me $302. I was shocked since I had checked the part online before he came. The part cost between $19 and $50. When I told him that, he said it was the company price and gave me some speel about warranty, complex installation and all that. I told him that I would think about it.

The OEM dealer from Amazon where the cost was $19 (incl Shipping), was based out of Chicago but was closing in 10 minutes since it was a Saturday. Took me a couple of hours to find another local dealer since I did not wait until Tuesday for the part to be shipped. Cost me about $55 with taxes. 5 minutes to remove the old one and 5 minutes to fix the new surface heater (complex installation!!!!) .

I called Four Seasons since I had got my A/c installed from them just year and half ago. I had hoped that I would be provided decent service as a repeat customer. But they charged me $85 for a 5 minute visit and wanted to stiff me with a $302 additional bill for a part that could not have cost them more than what I paid ($55) probably much less. I will never call them again since they have no ethics and seem to draw inspiration from Martin Shkreli. Definitely not the ethics of a family run business

Regard

Subash
Jeff R.
Jeff R.
10/31/2016
Solid business.  Got a quote on a Lennox EL296V unit.  Was a great price, and they were very prompt to come out an install it.  The installation took about 6 hours, but they did a great job.  I am very happy with the product, and the service.  I highly recommend this company for all your HVAC needs.  Very polite and professional.
Roy N.
Roy N.
07/06/2019 12:00:00 SA
Called to have a dishwasher installed.  They gave me a quote for $1400 and called it a discount!  Got the job done for $100 by somebody else.
Sam G.
Sam G.
07/05/2019 12:00:00 SA
Tech did a great job on installation, whole house cools nicely. Installation took a bit longer than expected, but really happy with the job.
Theresa S.
Theresa S.
6/24/2016
Set up an appointment with them very quickly, which was great! But once they got there they said that they don't service our HVAC unit, understandable. But the tech decided that it was a good idea to completely turn off our HVAC unit. He said better safe than sorry. Didn't even ask if it was okay if he could turn it off. We have now been 2 days without AC and we have a dog at home that could possibly over heat because the weather is getting warmer. We do not n i.e. How the tech turned off our HVAC unit but have tried everything that we can think of to turn it back on. Even another tech from a different company couldn't even figure out why they would do that or how to turn the unit back on. I will never use this company again. And if you want to us them I would be very cautious!
Melissa H.
Melissa H.
6/29/2020
We had a new AC unit installed in May 2015. Last summer we noticed the unit seemed to struggle keeping up. We called at the start of this summer to have it looked at. It was 85 inside by 3:00 daily. The tech came and was super friendly. He claimed we just needed the outdoor unit cleaned and that should do the trick. Paid for the service call and cleaning--about $200. But over the next 24 hrs we noticed no difference and asked someone to come back. Second tech was also super friendly. But after he investigated, claimed we needed a new coil and left us with an estimate of $2100 to repair on a 5 yr old, $5k unit. We had another company come the 3rd day, for another opinion. He found the issue with a sensor bulb and repaired it for about $300. It's been almost 2 weeks now and it's been working perfectly! Today it was 100 degree heat index and our AC never went past 74. Glad we got a second opinion.
Sue M.
Sue M.
11/13/2018
After reaching an upper manager, we were able to reach a satisfactory resolution within a timely manner. Thank you
Colin L.
Colin L.
7/29/2016
Updated - After an initial bumpy first appointment that needed to be rescheduled due to parking issues, Four Seasons has gone out of its way to rectify the issue. Their technicians are efficient, professional and courteous. It has been very admirable how quick they were to fix any and all issues. I highly recommend them.
Michael H.
Michael H.
8/24/2018
I needed a new AC unit and they quoted me at $8100 then lowered it to $6900 saying it was as low as they could go. I went to Energy Services the next day and got quoted at $3800 for a new unit. Do not go through Four Seasons or at least do your due diligence and shop around for a lower price.
Mike Q.
Mike Q.
10/19/2018
I've used four seasons many times, their employees are nice they usually do good work. I had someone come out to repair a leak in our boiler.. cost over $300 was told it was working, when I went downstairs an hour later it was leaking again, when I call they don't rush anyone out to repair the unfixed issue they give me a 4 hour window between 6 and 10 pm to come back. Kind of unacceptable. After this I'll have to consider using other havac companies.
Alison B.
Alison B.
12/15/2015
If you want to completely overpay and be solicited to replace a ton of stuff that doesn't need replacing, for sure use Four Seasons.

My heat decided to stop working so on a recommendation from a neighbor, I called Four Seasons.  They did send someone out to me same day, so that will be how they earn their obligatory one star.

The guy who came by told me that my heat exchanger looked shot and that the whole furnace should be replaced as it is 9 years old.  The total?  $6,000.  If I decided to just replace the heat exchange, it would have been the bargain price of $3,300.

After a day of heart palpitations, I decided to get a second opinion and called my general contractor for a recommendation (B&D Heating and Cooling).  His guy did a complementary diagnostic (Four seasons charged me $85). His inspection revealed that the connection between my thermostat and my furnace was burned out and a couple of gaskets needed replacing, as well as a cleaning.  Total bill including a $250 wifi enabled smart thermostat? $600.  

Furthermore, he told me that the heat exchange has a 20 year warranty parts and labor so that if it had been the problem, a new one would be free.  AND, he told me that he could have replaced my whole furnace for $2,500 if it had been the problem.

They say a sucker is born every day, and apparently the Four Seasons person saw a young woman and put a huge target on my forehead.  Stay away from this company.  They are a bunch of crooks.

*edit- they gave me back my $85 and are now actively trying to get me to take down my review but the facts remain and I think other young women should at least know that a second opinion is always a good idea!
Ria S.
Ria S.
4/22/2018
I wish I never bought my furnace from them and I could give them negative stars.  Some years back I bought a new furnace from them that was supposed to be state of the art at the time and I paid for this high end furnace.   The furnace has broken down almost every year if not twice a year since purchase.  On one occasion they came out to clean my furnace and the technician they sent broke my furnace.  They attempted to extort money from me for the repair but I stood my ground because prior to the technician coming out my furnace was working.  This instance left me without heat for days during an extreme Chicago winter.   This past year my furnace broke down not once but twice.   The last time it broke down they had to order a part.  Once the part was delivered they sent a repairman that was too large to fit into the tight space.  (Mind you I tell them over and over not to send anyone who is overweight due to the tight space).  This left us again without heat when it was extremely cold.   Eventually it was repaired.  I called them over and over expressing my dissatisfaction with this furnace which is basically a lemon.  They asked what I wanted and I said a new furnace which after going back and forth they refused only offering me two free cleanings.   I explained to them that it would be cheaper for them to replace it than to keep repairing it as I have a (thank goodness) lifetime warranty on parts and labor.   They still refused to replace it.   Like clockwork I know it will break down again when it gets really cold.   Buyer Beware!
Derryk M.
Derryk M.
06/06/2018 12:00:00 SA
Had Four Seasons install large Air Conditioner 3 years ago and now have a leak in the pipe that was part of installation.  Nothing covered by warranty, no good faith in their own work, and want to charge another $600-$800 to repair their sloppy soldering job. Will never use them again.
James D.
James D.
01/11/2018 12:00:00 SA
Run away, quick, fast and don't ever patronize this business. They wanted to charge $25,000 for a new boiler and radiator repair. They offer to do the job at no money down with about $6,000 in interest charges over 2 year period. So a total of $31,000 for a busted radiator. Four Season is equivalent to a pay day loan store over charging Chicago residents for basic service and equipment. When I requested a break down of the charges they informed  me they don't give written quotes or estimates. The guy on the phone start screaming at me and told me if we don't take the service they will charge us 25% of the job to cancel the work order. No paperwork, bid, quote or anything but they want to try to take me to court Lol. Please do me a favor and call anyone else and save your self thousands of dollars. FYI I also think it's embarrassing that WGCI is advertising a company that are take advantage of their listeners.
Nick P.
Nick P.
1/17/2019
Customer service reached out to me for a follow-up. They addressed my issues and concerns in a professional manner. They made everything right and issued me a $169 refund. A five star customer service team. I'm very satisfied. Four Seasons is willing to work with the consumer and resolve any issues.
Mra B.
Mra B.
06/01/2020 12:00:00 SA
I don't trust them.  They tried  a hard sell on us too.  They were not upfront with their prices and reeled us in with 0 % financing. He just kept asking us what can you afford? for 5 years.   They start telling you to pay a high monthly price for 5 years then ask you what you can afford.  He brings the monthly payments down but you still are overpaying for the AC unit. Turns out it in the end you are paying an extra 2,500 (with financing) for the same unit unless you paid upfront immediately.  And I am talking about a small AC unit by a name brand, the basic model.  I called them within 6 hours to cancel order before install, and I was met with a FURIOUS rude man  on the call.  Luckily I know my rights,  I had  3  days in Illinois to cancel my agreement.  After the nasty encounter on the call,  I emailed them officially and canceled the order again so I have proof of being within my rights.  On the phone, the man from                  4 Seasons was trying to scare me into a 25% restocking fee for canceling.  Be aware, consumers in IL. have 3 days to cancel an agreement.   I canceled within 6 hours because this was  fishy  sale and felt deceived by their tactics in sales.  Called another company in the south suburbs run by an honest family, recommended by Lennox AC website.  Saved myself literally $2500 with financing for same unit and model.  ( P.s.  I found out they had disconnected my existing AC unit before they came out to install new one.   Found this out from the 2nd company that came out for another estimate.   If I turned on my old AC I would have thought it was broken which was fine in the first place.  They just wanted to sell an overpriced unit to me.)
Chris D.
Chris D.
9/19/2018
I received a call from my tenant at a Rental property I own that the AC was blowing warm air. I went over there immediately and checked the fan and condenser. I discovered the condenser was not coming on. I thought it was a capacitor as that is a very common wear item on AC systems. I called Four Seasons (for all the wrong reasons) and they said they could get somebody out that afternoon. (It was the capacitor) All went well until they handed me a bill for $368.00 and an $85.00 Service Charge! A capacitor is a part that is very quickly and easily replaced. It was an extremely hot day or I would've waited and done it the next day myself. I always try to treat people the way I would want to be treated so I wanted to get it fixed it immediately. Bottom line, some companies do the right thing, and charge a fair price for services rendered, and some don't. Four Seasons gouged me and I'm sure they've done it to many others based on similar reviews and their yelp standing which is 2 1/2 stars. I am kicking myself for utilizing them. They did wave the 85.00 Service Charge, but not until I challenged them. The technician said he would make a call and then waived the service fee. It still cost 368.00! This service should be $150-$200 and no more. I kid you not, an AC capacitor is about $5-$20. $150 For the service call and $50 for the part still leaves four seasons with a very nice profit margin. The real shame is the end result. They lose my business going forward and have lost many others (read the many negative reviews) due to their egregious behavior in terms of pricing. They also told me they would call me back within 48 hours from their customer service and guess what....In my opinion these guys are ripoffs and I would call another company.
Rashad S.
Rashad S.
5/27/2020
I would never recommend this company to anyone, I spent almost $6000 on for a brand new complete  HVAC unit and only got 6 winters and 5 summers out of it. They sent 3 different technicians to my house and ALL 3 diagnosed something different and were trying fix problems that other one diagnosed and forced me to spend $500 on parts that I did not even need that never fix it the problem. Their OWN technician (the 3rd guy) and a outside second opinion i got both said the same thing. That when the new unit was installed they didn't change the lines in the house, that have been there since who knows and don't match the size of the unit. Over that time it blew my compressor.  After now sitting in a 86 degree house for a week with a 5 month old, my wife and a 2 year old, also after having to continuously call customer service to leave voicemails only to get calls back to be told I have to wait until the higher ups  get back to them, all I got was a we can process the $500 that you spent (because they mis diagnosed the problem twice) toward the purchase of a new compressor (are you kidding me).  After refusing to hang up and accept that answer they will now refund me the 500 for THEIR mistake but are not taking any responsibility for not changing the lines because the customer service agent didn't see anything about it on the contract when I purchased everything brand new. People do yourself a favor and find someone you trust that won't take advantage of you for not knowing the ins and outs about HVAC systems when making big purchase this company is only concerned with making money and passing the problem back to you because you don't continue to spend money with them every year so they void your warranty. They were essentially box swappers. What a world we live in.
Bob F.
Bob F.
1/14/2019
I purchased a furnace and air conditioner from 4 seasons about 10 years ago . They gave me free furnace and air conditioner checkups for life. I only had one problem with their service in 10 years and they ended up giving about 80% of my money back.
Tony V.
Tony V.
5/26/2020
2015 bought a 50 yr. old house that needed its first central a/c unit and decided to also replace the 40 yr. old furnace as well - got our quote from the salesman, the cost for the new system $3500  installed - great news we thought  until  their service men came out to start the job and discovered all the houses existing duct work was decayed,flawed  so until that could be replaced, the new system was useless due to no vents were operational to blow out any air - so we also went with their company for an additional $6000 to also do the complete duct work install, ok,    thats now close to $10000 for a new system/ducts and then the trouble begins - you must use a service to annually clean/inspect both heating and cooling  during proper seasons  for the warranty 4 seasons heating/cooling company offers to  have any peace of mind for buying the equipment from them-the first year seasons services times come around and its close to $100 per call out but guarantees full lennox warranty to follow through the years ahead - im sure im at fault for not wanting to pay an additional $200 a year for their serv. people to do what they must for the seasonal tune ups but went forward without their services and used my home warranty provider to maintain my systems on my own - the a/c unit for the last 2 seasons has had to have  freon added due to coolant loss - im sure its a throw away world nowadays when things are made poorly  - but find that hard to swallow when the 4 seasons company says they wont honor any warranty work since documentation of seasonal tune up cant be produced to satisfy their lousy rules of such - so if your a foolish home owner that enjoys wasting money on a sub par heating/cooling company that does not stand behind the sale call up the worst ones in chicago   4 seasons  heating/cooling
Jenne M.
Jenne M.
07/11/2018 12:00:00 SA
I was skeptical to call this company because of all the bad reviews but we were in dire need at the time. It has not even been a year and the new motor Four Seasons installed in our AC unit last summer was already failing. After being overpriced by them on the motor, I did not want to call them again. I went with someone else, Joel's Heating and Cooling in Plainfield, IL. Joel is professional, reasonably priced, and willing to go above and beyond. He came all the way out to my home to fix our AC unit, after hours. Turns out the new motor from Four Seasons was intentionally installed wrong and it burnt out the capacitor. I was shocked and disturbed now realizing that the tech from Four Seasons was trying to sell us a new capacitor at the time, we declined and he had mentioned well, you'll need one soon. Wow, I have never witnessed corrupt behavior until now. I have two small children at home and I was trying to keep them cool and hydrated all day until Joel came to the rescue and undid the damage done by Four Seasons. I will be reporting Four Seasons to the BBB (Better Business Bureau). This company should not be in business doing unethical things just to make a quick buck. Reviews are here for a reason. I urge everyone to stay away.
K G.
K G.
1/15/2018
Had a tech come to my home this past Saturday for an issue with my furnace.  As I was working my fiancé had to deal with this issue and the individual who came...let's be grateful I wasn't there.  He insults the fact that I am a Marine, claims he's Navy...Im all for some good natured ribbing by other branches, but then he tells her after referring to her as woman that he once did service on a Marines home and this guy was a cop, so I increased the bill by 15%.  Well, guess what Im also a police officer.  Called customer service to advise them of their technicians behavior and Im offered a free cleaning, like I'd let them back into my home.
Tesheana D.
Tesheana D.
3/31/2018
I contracted Four Seasons to replace my furnace in February of 2017.  We were having bitterly cold weather here in Chicago, our furnace went out, and the temperature inside my house was the same as outside.  I also had two small children in the house ( 9 month old and 4 year old at the time) and we were all in one room utilizing a space heater.  I called them because I wanted the furnace fixed asap and assumed they would be a good company.  The technician came out, assessed the furnace and told us we needed to replace it, no problem, I assumed that much.  He also noted that the coil inside the unit used for the a/c needed to be replaced because it was dripping water into the furnace every time we ran the a/c, and and if it wasn't replaced and it continued to drip, it would void the warranty, so although it would cost me an extra $1,100, I decided to replace the coil to avoid voiding the warranty, now the total cost to replace was upwards of $7,000. I didn't believe the technician was completely sure that the problem was the coil, so I asked if he'd like for me to run the a/c unit to be sure and he declined, saying to keep it off so that rodents wouldn't get into the unit outside because it was warm.  How can you know that something needs to be replaced or if the issue was actually the coil, if you don't even check it? But he was the professional so I agreed.  

When we started to run the a/c in June, there was still water leaking into furnace, so the coil they replaced to fix the problem, was not effective.  We called them back out to assess the problem and was informed that the whole a/c unit needed to be replaced, which they could've told me in February, had the tech checked the a/c unit when I asked.  The quote they gave me was quite high, so I decided to get another estimate.  The tech from the new company said that the coil they installed was not effective and would not be compatible with any newer a/c units because it was being discontinued (Four Seasons did not tell me this when they installed it), I was also overcharged for the coil, since it was an older model and they don't make them anymore.  

At this point, I did not trust Four Seasons to complete any new work in my home so I went with the second estimate I got at a much lower price.  I contacted Four Seasons several times for a refund for the coil that they installed that I did not need, and they also didn't know if I needed it, and they gave me the run around and ultimately decided not refund for the equipment.  The only compensation I received was the $85 service fee to come check the furnace when we noticed the water in June.  I ended up filing a complaint with the attorney general's office and there was even dishonesty in the statement that they provided to the State.  

I would not recommend this doing business with this company, the prices are high and the customer service is lacking.  I hope they find a way to retain customers and and do business with integrity.  I will be contacting the BBB.  I feel very taken advantage of.
Jeff D.
Jeff D.
5/20/2019
I'm always amazed at how quickly I get an appointment. Jarrah was punctual, very friendly, and diagnosed and explained the issue to me right away.
Vicky W.
Vicky W.
9/28/2018
I got a quote for a new HVAC system and it was not an honest quote.  I'm glad I did some research.  The AC in the quote was - he said (in writing) - a 15 SEER rating, when actually it was a lower quality 13 SEER.  Just Googling the model# showed that.  He said I'd get six annual tuneups free that were a value of $180 each, when the actual value is $89 each.  Finally he said I'd get a ComEd instant rebate which they'd apply to the bottom line price.  But that was not true either. I wouldn't get that rebate because it's only for 15 SEERs and higher.  It's not an instant rebate process, ComEd sends you a check in the mail.  So he just bumped up the price and gave a pretend discount.   Maybe the installers are honest but the guy giving the quote was not. I'm going elsewhere.
Anne V.
Anne V.
7/25/2016
Had a Nest Thermostat installed last week.  Great deal!  For the same price that you can buy it at the store, I was able to purchase it and have it installed SAME DAY.  The employee who came out was very nice.  I never would have been able to install it myself.
Dan P.
Dan P.
3/16/2018
Four Seasons quoted me $465 to fix my furnace but said I should buy a new one. They said there was rust on my parts and that the bearings on my fan were shot.  I sent them away and called First Responders. First Responders fixed my furnace for $70, showed me there was no rust and that my fan was fine. They even wrote up a report on the status of the furnace. Four Seasons quoted me $4500 for a furnace but then said I could get a discount to buy for $3800. First Responders would not even allow me to replace my furnace and said a fair price would be $2800. I will never use Four Seasons again.
J G.
J G.
07/09/2019 12:00:00 SA
AC was not working. Hard sell by the repair guy. Not sure what service he was trying to sell me for $2000. Price just seemed to go up and up. Ended up paying nearly $1000. AC is now working but no guarantee on the work. So, holding my breath until fall. :(
Michelle R.
Michelle R.
1/20/2019
I'll add a star for this update...after speaking with customer service they were concerned by my dissatisfaction and agreed to issue a 10% refund. I appreciate that. Every little bit helps.
Oliver P.
Oliver P.
01/04/2018 12:00:00 SA
OMG, THESE PEOPLE WILL ROB YOU BLIND! Our furnace was blowing cold air during the recent freeze. The tech came the next day and said the furnace needed a new high limit switch. He gave me an estimate of an $85 service call + $105 labor + $545 for the part = $735. I looked up this supposedly $545 switch online and the OEM part was going for $12-$22. I asked to talk to the service manager. The tech called him and handed me the phone. The service manager had no explanation, apology, or reduction in price. He told me that if I didn't like it I should go order the part online and find another company to install it. Rather than be cheated, I just paid the $85 service call and went to find another company. I should add that this was with 0 degrees F outside, which is probably why they thought they could rob me. THE NEXT DAY ALL-TEMP DID THE SAME JOB FOR $196 INSTEAD OF $735. Think about it... about 1/4 the price and over $500 cheaper. THERE IS NO EXCUSE FOR TAKING ADVANTAGE OF FREEZING PEOPLE AND PRICE GOUGING THEM!
Harley T.
Harley T.
05/02/2017 12:00:00 SA
5/1/17 update.... took bad review down as per Michelle's and my conversation...if all goes good on the 20th for the free AC cleaning and the system works properly and no leaks detected than all will be good...
Jerry M.
Jerry M.
11/10/2018 12:00:00 SA
They came out on a cold Saturday morning to fix our furnace.  The control board needed to be replaced.  After speaking with account manager on the phone, they gave a discount, and total was just over $1000.   I looked up the board online, and you can get the part for $250.   The technician was very patient with me, nice, and knowledgeable.  So, in the end, it was $750 labor (and company overhead) for 30 minutes of work.  Here's the real deal..  They are 100% honest.  He did diagnose the problem, and tell me the control board needed replacing before I authorized the work.  I did have the choice to go find the control board myself and replace, but since it was Saturday, the local Lennox parts dealer was closed.   So, even though the price is very high, I can't say they did anything immoral or unethical.  There are many reviews here knocking the company, but I think they are overreacting.  This is just the nature of the HVAC business.  People need heat, and there are not enough contractors available to do the work, so supply and demand is in effect. :)   The new control board number is 'Lennox P/N  100869-03'.
Juan J.
Juan J.
4/29/2017
FOUR SEASONS - Ready for a 1000% markup??  Hard to believe... but it's true.  If I could give them zero stars, I absolutely would.  Our furnace igniter was no longer working, so it required replacement.  On top of the $85 service call, they charged me $314 for the igniter piece (a universal M51 igniter).  This piece can be found online for no more than $35.  Unfortunately, these people take full advantage of the situation when homeowners don't have an option other than to get their furnace unit back up and running.  There's nothing illegal about it.  I could have said no and gone without gas for a couple of days until I was able to order it online, receive it, and install it myself.  Unfortunately, having two very young children at home, going without heat is not an option.  In my opinion Four Seasons has unethical pricing practices, so would STRONGLY CAUTION against using them for anything!  Look into other reputable companies such as AWE (Air, Water, Energy) or Comfort Services.  Don't settle!!  I have posted pictures of both my invoice noting the work done, part, and service repair man's name.  Hope this was useful and can save people quite a bit of money by looking at other service providers.
Colleen R.
Colleen R.
07/02/2020 12:00:00 SA
I would just like people to know how bad Four Season Heating and A/C is to deal with.  My dad purchased a very over priced furnace and a/c unit only 5yrs ago (supposedly the best there is). The initial installment was not done correctly so they had to send another person to come out a few days later to correct the first Techs mistakes. Then winter of last year he had to have a major service done, with only having it 5yrs parts are breaking already? Thank god he still had it under warranty because it would have cost him an additional $2,000 to the already $11,000 that was spent. NOW his A/C is not working, had someone come out, stated the inside unit was frozen couldn't do anything so they would have to send back a Tech the next day. Next day comes, and the tech that was sent only worked on the unit outside and then stated you owe us $1,200 and we will be back in 4weeks to see if what we did worked. Are you F*ing kidding me? He also asked to speak to a supervisor twice and 3 days later HE finally had to call to speak with someone because he never heard back. While on the phone the customer service agent stated well it's your fault for not having it serviced last year and you only call to complain when money is involved. What in the actual hell? Four Seasons, I hope you loose a ton of business from this!
Frank E.
Frank E.
05/11/2016 12:00:00 SA
I chose Four Seasons because of their A+ BBB Rating, and because they offer same day service.
About a week ago I put my AC on for the first time, and noticed it was not blowing cold air.
After checking the thermostat and the filter, I gave them a call. Had a service tech out to
my condo in an hour. After looking things over and some testing, he was able to determine the problem. Presented both options for repair vs. replacement, due to the age of the A/C. Given the A/C is probably approaching 15+ years since it was original to the condo from 2002 and a cheap contractor model, I also had him give me a quote on replacement. Decided it was better to replace given the age. Installers showed up the next day, and I have to say, they were very respectful of everyone in the building and were hard workers.  Had them install a Nest thermostat while they were there (early birthday gift to myself LOL!) Overall a good experience that I'm happy to share. Going to pass there name around at the next association meeting, as I'm sure everyone is in the same boat as me with the sub par contractor grade models that were installed!
Laura E.
Laura E.
7/16/2016
Julian was our service tech today and he was outstanding! We received an e-mail notification when he was on his way and also a phone call. When he arrived, he showed me the part that was rusted on the AC and was able to replace it. He also showed me how to replace the filter on our furnace. That is my husbands department, but I'm glad he took the time to show me so now I know. He tested the temperature a few times and made sure I was happy with how cool it was in the house. I also just called at 9am this morning and they were able to accommodate and come out from 1-5pm as I had requested. Highly recommend! Shocked at all the other reviews on here! Hope everyone else has a great experience as well.
Deb R.
Deb R.
4/26/2019
I have used Four Seasons for years to take care of my 2 flats furnaces and air conditioning units....they have always done an excellent job ! Especially today...the service tech named Ernesto really did an awesome job.  Hope I can get him in the fall to do my furnace check !!
Valerie J.
Valerie J.
4/21/2019
Update Four Season did reach out to me after my recent post. They offered me a Free Preventative Maintenance tune up on my air conditioner which they had installed 2 years ago.
Erica G.
Erica G.
05/03/2016 12:00:00 SA
Had a new air conditioner installed by them last week. They really follow through when they say they will beat any competitor estimate. I had multiple estimates, but Four Seasons was able to beat them, and I really like the idea of going with them as I know they are the largest and not going anywhere. The install went smoothly, probably took about 4 hours, and I would definitely use them again to replace my furnace when it is time. The guys who showed up were very friendly, and I felt totally comfortable with them at the house. It's nice to know there are still company's out there who provide great customer service. Got a call about 20 minutes after they left from their customer service department to followup and gave props to the installers as it was well deserved.
Deb M.
Deb M.
04/12/2019 12:00:00 SA
Four seasons came and installed a new furnace.  It was a real challenge due to limited space and during the coldest part of this winter.  They then came and recharged my air conditioning unit and made sure everything was working.  Despite a few setbacks, they completed the job before walking away.  Overall a great experience.
Bradley S.
Bradley S.
04/08/2015 12:00:00 SA
I called 4 Seasons at my agents recommendation to diagnose some issues raised during an inspection on a property I was buying.

The initial phone call was a bit painful.  While they are reachable 24/7, the person on the other line was clearly not with the program. We trudged through it and I got the time slot I needed less than 48 hours out.

They called 30 mins beforehand as promised and came ready to evaluate the issue.  The tech, Oscar, was top notch and professional.  He knew his stuff and provided reasonable suggestions to rectify my concerns.

Now, I think the $85 charge is a bit steep just to come look at something.  It would sit a lot better with me if they would apply it (or a portion) of it to additional services rendered during the visit.  Lots of other service and parts based organizations have similar policies in place.  

The part they replaced on the A/C until was over $353, which seemed steep to me but I don't have any knowledge to dispute the costs.  The installation occurred quickly and without issue.

Overall - They are pricey but knowledgeable. In my experience, they are not the low cost provider but get the job done last minute!  I trust them.

_________________________

After posting this review they contacted me and refunded the $85.00 show up fee.  Customer service is definitely a priority for this company!  Thank you!  I'll consider using them again if they do not charge me that absurd fee when spending several hundred dollars already...
LeToya M.
LeToya M.
10/01/2016 12:00:00 SA
I scheduled the furnace clean and check. The technician, Miguel, was timely and through.
Bob S.
Bob S.
05/02/2018 12:00:00 SA
We had a Four Seasons Tech come to give our furnace an annual check and cleaning.  He also replaced the filter on our April Air humidifier.  In the process he noted that the black water tube feeding water to the humidifier was cracked.  He said the cost to replace this plastic tube would be $219.  It's hard to believe that Four Seasons would charge that much for a $2 item, which was probably cracked by your tech when he replaced the filter.  Even though Four Seasons installed my Air and Furnace, I doubt they will be called for my future heating and cooling needs.
Pamela W.
Pamela W.
6/17/2019
I live in a fourth floor, walk-up, condo and own the deck, as well, on the fifth level, which is important only for this review, when you realize the fine men who delivered my HVAC had to walk all of the components up four flights of stairs, to the roof and everything removed had to go down four flights of stairs. They did all of their work with no sign that the job was any more difficult than delivery to a one story ranch. They were sensitive and caring to my hard wood floors and protected them throughout the process. They made a tough job look easy, which I consider to be the hallmark of a quality service provider. I highly recommend Four Seasons.
Janis M.
Janis M.
12/30/2017
I'll never do business with Four Seasons again & I encourage others not to as well.
Technician Ygnacio came to my condo on October 27th to tune up my furnace.
Immediately he began to criticize me for not keeping up with the maintenence of the furnace. I had to explain to him I recently purchased the unit & could not speak for the diligence of previous owners.
He then removed the capacitor from the furnace & as he held it in his hand explained to me it was working at 8.3 mfd not the required 10 & needed to be replaced. He wanted to charge $300 to replace it. I looked up the part on Amazon & saw it retailed for $12. I asked why it was so expensive for him to put in a new part instead of the old, since he was already holding it in his hand.He insisted the lifetime guarantee more than made up for the excessive price he quoted me. I declined to purchase the part.
He finished his service, apologized for his contentious behavior & left.
The first week of December my furnace stops working. This time I called Perfect Temp HVAC.
They found the flame sensor dirty & that caused the furnace to shut down. They also found the capacitor working at full capacity.
The Four Seasons technician had not cleaned the flame sensor as he should have & I was out of the money for another service visit.
I contacted Four Season's customer service department to file a complaint & ask for reimbursement for the second service visit.
After reviewing my complaint, CS contacted me on 12/12 to confirm they would mail me a check.
It is now 12/30 & the Check has not arrived.
I've called Four Seasons five times & been told the check mailed on 12/13, then 12/15, then either 12/19 or 12/20 but to be patient, the check is in the mail.
I'm a senior citizen & the additional service call posed a hardship for me during the holidays. I've had it with this company stringing me along with the promise of a check that never comes. They have been the Grinch in my holidays & I'm disgusted by it.
Update: A check was received from Four Seasons reimbursing me for the original service call & the additional service call.
Joseph R.
Joseph R.
11/20/2017
PLEASE READ Buyer beware DON'T ever use Four Seasons for anything in your home they SUCK and people need to know.
They are 4 to 5 times more than any other company and they should be ashamed and embarrassed to even be in business the only reason they are the largest company in the Midwest is because they are over priced and cheat there customers. Don't be fooled by all there fancy trucks on the road it's all smoke and mirrors to fool you into thinking they do good work and have fair prices THEY DON'T. Get several estimates 2 or 3 you will be very surprised how much they were cheating you the only reason I called them was because I thought they stood behind there work but I was surprised they DON'T all they care about is the $85 trip charge it's the first thing they say on the phone and the first thing the technician said when they come to your house. They wanted to charge me $497 for a leaky PVC pipe elbow and tell me it would take 3 to 4 hours to fix and they still had to go to Home Depot and get the parts what do they have on those fancy trucks. If I was a employee of Four Seasons and had to lie like that on a daily basis I would be sick to my stomach all the time do your self a favor and quit you would feel better because the only person getting rich is the owner of the company. What ever happened to being fair honest and doing the right thing. DON'T SUPPORT you will thank me later. Just because most people pay and don't complain doesn't mean it's ok to do as a owner of a company taking advantage of people when they need a service isn't right more people should stand up when something is wrong and say something. Be a smart home owner and stay away from Four Seasons DON'T use them ever you will thank me later.
Velia S.
Velia S.
02/11/2014 12:00:00 SA
I am a firm believer that customer services goes a long way.  And Four Seasons has amazing customer service.  From the people who answer the phone, to the installers who do the work, they are all so friendly and make unpleasant situations much easier to deal with because they are patient and calm.  This is the coldest winter ever and I'm sure this company is working crazy overtime and yet, everyone continues to be so friendly and nice.

I would highly recommend them based solely on their great availability and ease.
Harrison S.
Harrison S.
06/02/2018 12:00:00 SA
I had work done all new water lines  About 12 days ago or so they did a good job on the pipes had a few leaks  Found out they do not replace the Dry wall if the pipe leaks even if they're  Fault Took them a long The day they were supposed to come out and fix it neither one of the guys want to crawl under the house 1 guy was small enough but he didn't want to so they left and came back the next day with somebody else They only fix what they take apart they took the bottom part loose in the bathroom sink They replace the pipes and hooked it backup the sink leaks up By the faucet Same with the utility sink tell me that it was leaking need a new washer and then Left did not replace the washer  I had to do that myself Had to come back a 3rd time fax a leak of stairs  I was gone for 3 days it came back wire was pouring down the wall luckily I didn't replace the drywall yet in the kitchen the dry wall in the bathroom needs to be replace called and they said that they don't replace drywall the game fex the leak upstairs It was a new part that was put in for the plastic pipe the washer was smashed in
Christina R.
Christina R.
9/17/2016
Had a new air conditioner, furnace and thermostat installed in April. Quality service from Sales, Office and Installers. Been using Four Seasons for years...may be considered pricey, but, I trust their work.
Erin D.
Erin D.
12/01/2018 12:00:00 SA
I had a great experience with Four Seasons. I got an appointment the next day when my furnace went out (and they would have come out that evening). The technician, Sam F., fixed my furnace and installed a Nest thermostat and even showed me how to work it. He was friendly and did a great job.
Pat M.
Pat M.
7/28/2016
First day of our new AC and adding a Furnace to the attic instead of an air handler.  Installers showed up 1/2 hour after the 3 hour window.  Worked from 430pm to 1230 am.   The very first comment was that it was hot in the attic.  Well yes, it is summer after all.  Apparently no provisions are made for the technicians.  So that technician went to purchase some fans to cool down the attic.  Technician 2 went to the back yard to start removing the old gas absorber unit.  He did not attempt to recover the refrigerant because if he did he would have found that there was no place to put recovery gauges on.   He cut the line, which was filled with ammonia.  He was surprised and called his supervisor.  Sounded like the boss said get it done basically   The technician asked us to close our windows on the backside of the house because the ammonia was so strong.  He couldn't get near the unit because of the odor.   We were told at that point that they didn't know how to deal with the SITUATION.   Now this is where my grandchildren and dog play.  So now we have a SITUATION   My husband contacted the sales person who told us they would find a solution to the SITUATION.   The technicians couldn't fix that problem so they turned there sites to removing the air handler and installing the furnace and a-coil in the attic.  So they worked and worked and worked.   About 1030 i heard one of the guys on the phone with a boss I assume and he was telling him they were not even close to done as they had not been able to move the old AC out of the yard.  They can't get near it and its to heavy for 2 men to move in the dark.   Now we are getting worried about the safety of these guys and the quality of work being performed by two very hot and tire workers.   Sounded like the boss was saying get the job done.  Didn't really care how long it took.   At about 12-1230 am we asked them to stop the job.  We had worked all day and were hot and tire as well.  They still had way to much work to be accomplished in the hot and dark.

So they come back the next day.  Saturday.  They arrive at 230 pm with 4 men and two trucks.   The spend the first 1-1/2 hours moving the old ac out of the yard and putting it in one of the trucks.  They had a really tough time moving this.  Kudos to them.  They almost dropped it on themselves so the company was lucky they didn't have a workmans comp case that day.

So two men and a truck left.  Two stayed behind.  I finally fell asleep at about 1030 pm and my husband stayed up with the technicians.  My husband woke me at about 1230 am to tell me we had AC.  They were not done hooking up the thermostat to the new furnace but we had AC.   So after 19 hours of work we were ALMOST done.   Happy that we finally had AC i went back to sleep.  I woke up at about 430 am and was hot.  So I looked at my Nest app an it was 78 degrees in the hall where the thermostat is.  Hmmmm, so I get up and look at the thermostat and set it down lower and nothing.  No AC.  I shut it down and let it sit for a few minutes and then turned it back on and WHALA the AC is back.   Just a fluke.  Go back to sleep and wake to a cool home.  At last.  We go out to enjoy a meal out, grabs some groceries and come home to a again a warm house.  The AC has shut off again.   So I reset it again and make a phone call to customer service to let them know and tell them that I don't want an appointment at this time but first thing Monday morning (next morning)I would like a phone call from someone in a supervisory capacity.

Does anyone call?  Anyone? NO.    So I wait until I get home and call customer service again where I am told that they are the only people I can speak with. I told them that I expected a phone call back from someone who could make decisions or I would be contacting my attorney, the BBB, the IEPA and anyone else I could think of .   Minutes late I get a phone call from the Customer Service Manager.   She say she would like to discuss the SITUATION and discuss an offer.   I told her what I want to discuss is the AC that does not work and short cycles, The installation  is not complete.  

She says so your not interested in our offer.   NO, I want working AC and a furnace b4 we discuss anything.   Complete the job we paid 7K for completed and the equipment working.  She was rude and condescending as if we had done something wrong.   4 days later it is still not COMPLETE.  They refer to our installation as a SITUATION.   I didn't want compensation I want reliable air conditioning.
At some point I became just angry that no one had even bothered to apologise for all the inconvenience and the creation of a SITUATION.   I was however informed that my conversation with her was recorded (she called me).   I questioned the use of recording a person without there knowledge since she called me. They offered me 250 dollars and 3 free clean and checks.   The story continues ...no more room for the 5 other phone calls and 4 more visits
William P.
William P.
2/15/2016
I will use anyone other than Four Seasons. I have given them 3 chances and they have consistently let me down. I had them come out a couple of years ago when my condenser went out and they tried to sell me a whole new Condenser/Compressor for $4000. I paid their visit fee and told them thanks but no thanks. I had an independent contractor come replace the compressor for $1200.

Next, my thermostat went out and I had them come out. They tried to sell me a whole new furnace. Again, I told them thanks but no thanks. I had a different independent contractor come out and replace the thermostat for $200.

Finally, the pressure switch went out last winter, I had Four Seasons come out and they again tried to sell me a new furnace for $4500. They sited water damage to the pressure switch. To repair they quoted me $1000-$1200 so I might as well replace the whole unit. Again, I told them thanks but no thanks. I had a third independent contract come out and replace the switch for $200.

Four Season's idea of repair is to replace the entire unit. Don't walk away, run.
Mariam J.
Mariam J.
8/26/2016
Since my review, my issue was escalated to upper management as the owner had commented on my original post, and I communicated with his assistant. She was great in working with the head plumber to evaluate all of the work done and bringing in another specialist plumber to get everything corrected. They did all the work in scope of the last contract (so no additional money needed to be paid) and took care of the problems. The resolution of the entire issue was great! Thank you Four Seasons!
Tejas B.
Tejas B.
1/24/2018
Do not use this company. I had them come for an annual cleaning/check up of my furnace. The technicians had a poor attitude and making claims additional work that needs to be done when it is not true. The technician told me a new humidifier filter costs $30 and it is $49 for him to check the humidifier when i showed him the same filter was $13 and i told him i saw online how to change it. I asked him what do you check for $49? He tells me perhaps you can learn that online as well. He ends up doing the service on my humidifier and all of sudden there is a leak in my valve which I have never seen( not saying it wasn't there before but i had never seen it before) He then tells me a new humidifier is $700 and i should consider just replacing it.  I have 2 more years of free service with these guys but i will just pay for my service with another company.
Carl P.
Carl P.
7/13/2018
Update on Four Seasons install at my Wheaton residence:
On July 6th, I received a call from Customer Service saying that they will send a team out arriving between 4pm and 7pm (!!!!!).  I told CS that I wanted an EXPERIENCED team to arrive on the MORNING of the 9th (by the way, all AC outages were reported to Customer Service as soon as they occurred; they scheduled the technicians to be at my residence.  CS was involved at EVERY step of the way).
On July 9th at around 10:30 am, 'Tamer' arrived with his assistant.  He has two years of experience and he was going to place bricks under the unit to fix the pitch problem.  He did this and two hours later, the unit shut off due to water overflow.  
I called Customer Service.
They said they would have a technician at my place around 5pm.
'Jose' arrived at this later time and CLEARLY he knew what he was talking about.  I mentioned Gabriel and he seemed very capable.  His response:  I trained Gabriel. (Recall, during Gabriel's prior visit, he stated that the entire unit needed to be removed).  Jose agreed with this position and said he would send an experienced team two days later to fix the problem.

This past Wednesday, 'Candido' and 'Erik' (the 7th team!!!) arrived at 10:30am.  They looked at the unit and came prepared to replace the entire 'thing' with a new unit AND install the high efficiency filter that I had originally ordered, paid for and expected to be installed.  This team, along with Jose and Gabriel, are the guys you want to work on your systems !!!!

By 7pm, the job was complete.  The installation looks GREAT and WORKS WELL!  A 'Quality' inspection is scheduled for August 2nd but my chemical and mechanical engineering background tells me that they FINALLY got it right.

Customer Service called me yesterday and offered an extended warranty or a free duct cleaning.  I told them to call after the 2nd when the QC inspection was completed. I would like to add that all personnel that came to my house were hard workers and very well behaved.  Care was taken to keep carpets from exposure to debris, etc.  They were all true gentlemen.  I still need to have the older 1.5 ton unit removed but will work with Four Seasons to have this done when the weather is cooler.

Issues:  1) the quality of the work skills for Four Seasons installers is VERY variable.  If you are lucky, great.  If not, expect seven visits.  2)  Customer Service does NOT adequately communicate the 'situation'.  3) Management has inadequate field performance metrics in place to monitor the service supply chain performance and take speedy corrective action.
David F.
David F.
2/26/2019
I had a very confusing furnace problem.  Four Seasons came out three times and each time they fixed it but due to a prior repair that they did not do, the problem came back.  The second and third times they came out, they did not charge me.  On the third visit, Miguel came out and figured it out and everything has been fine since then.  THANKS MIGUEL!!!!
Jake J.
Jake J.
2/26/2017
If you don't care about cost at all, these are your guys.  Quick and professional.

That being said, they way overcharge.  I got quotes for a new heater that seemed high ($4,100 minimum).  I went out and got quotes for the exact same unit at $2,100 and $2,300 from two other shops.  Additionally, they charged me $350 to replace a flame sensor that I've now come to find usually just needs to be cleaned (on a service call a month ago where they said they fixed it, only to have it break again a month later and they recommend a complete replacement).  

There is a reason these guys can afford to have a bunch of commercials.  I would strongly recommend not going with them.
Thomas W.
Thomas W.
2/24/2019
My technician from Four Seasons was awesome. I called Four Seasons for an routine furnace cleaning, when he arrived he was very professional and knowledgeable.
Josh-Laura F.
Josh-Laura F.
5/30/2019
I have grown extremely disappointed and irritated dealing with four Seasons. This will be my second time writing a review due to the issues I have encountered with this company.

This all started with having a technician come out to my home to check the new AC unit that was installed in November. When the technician first arrived he instantly told me that the unit was not placed far enough from the property line. I proceeded to tell him that Four seasons installed the unit and they would need to fix the mistake. He then continued to look at the new ducting and heating and cooling system they installed. Once he finished checking everything he told me that since the ducting was detached in the basement and the construction that was being done we should not run the heat. We replied that we are not running the heat or air until the ducking was put back together after the construction was complete and the ducts were cleaned properly. We needed to leave our house as the technician was leaving. After we left our contractors that were working in our basement called us about an hour after we left to inform us that the four seasons technician turned on our heat. Not only did he tell us not to run the heat, he then proceeded to turn the heat on and leave our home with it running. Due to this error the new support lumber beam that was recently installed was damaged. We instantly contacted four seasons and informed them of the situation. We were asked to provide pictures of the damages along with our statement. A couple of weeks after we submitted the picture we received a certified letter stating they were not honoring our complaint and that the support beam was improperly installed. This was very disappointing since we had a licensed contractor install the beam and it was inspected by the City and passed the inspection.

This is the second time I am posting this review because Four Seasons contacted me regarding my last review and had me sign a form stating I would take the review down if they compensated me for the damages. Since I signed this form and removed my review Four Seasons has failed to follow through with their promise of compensating me. I would never recommend this company to anyone. They don't stand by their work, and they lie to get bad reviews taken down. Please take your time in reading the reviews about this company before deciding to allow them into your home!
Mary Ann H.
Mary Ann H.
10/04/2018 12:00:00 SA
Had a fantastic tech, Gregory, service my furnace yesterday.  He was very knowledgeable, efficient and professional.  I've never had my furnace explained so thoroughly to me before.  Gregory should be commended for his professionalism.
Monica F.
Monica F.
02/09/2019 12:00:00 SA
Now I remember why I stopped using this company. Horrible service.   Called for boiler service this morning was given a 4 hour window.  Called at least another 3-4 times to follow up on the whereabouts of the technician only to be told (after the technician was more than 2 hours late) that my appointment had been cancelled.  So after waiting for over 7 hours my house is still freezing and I have no chance of getting anyone else out tonight.  Worst result possible.
Janaka D.
Janaka D.
06/01/2017 12:00:00 SA
I brought a new furnace, Ac and water heater from Four seasons and scheduled the installation for 05/20/2017. When we asked the sales person whether we need to get  permit from Village, he said that Four seasons will get all the necessary permits before installations. The installer came on the 20th and started taking apart the old furnace etc, and then we asked where is the permit and the installers said they did not get any. So we asked them to stop work and we called the sales person. First he said that Schaumburg does not need permits and when we told him that it is needed, he said they already have it and when asked to send it, then he said it is applied and needs 10 days to get it. But for furnace work Village gives express permits. Since they did not had a permit and the installer who came said that he is not experience enough to install in the  tight place we have , we decided to reschedule for 5/24/2017. Also we specifically asked  to send experienced installers the next time.

On 24th installers came and installed the water heater and started building the necessary stand for the furnace. Person does not have any experience in this type of installations, my pictures shows I don't have to mention too much. First day they install only the water heater no water till 10:00PM installed water heater pipes were crooked but I did not say anything since I need to get this done soon. Next day install built a stand, which is not strong to hold furnace and A/C coil, any person can see it. I told him every Cleary this is not going to work but he did not listen, due to too much height of the stand he made big hole in the A/C coil and took part of the  insulation out. All setup looks really bad, then I asked him to stop the installation, called for seasons to send supervisor to inspect this bad work. Then the supervisor came and inspect the work and agreed that it was a bad job and he said that A/C coil was damaged and cannot be used they  will bring a new one the next time, He took pictures and put his comments. Since we were with Heating/AC it worth finish this on long weekend.

Then third installers came on 5/27/2017 with out a A/C coil  or material to build the stand. They were not informed about the job beforehand. So they said that to get necessary parts it will take couples of hrs and installers said they were off on next day. SO as usual job was reschedule to 5/30/2017.

This is not what I expected from Company like Four Seasons.

On 5/30/2017  fourth crew came and finished the installation.  The installers told me their office will contact me  scheduling the inspection with Village of Schaumburg. After 4 days I still did not get any call from Four seasons about the inspection. But as soon as my review was on yelp on 5/30, while the installation was going on Four season called me asking whether I could remove my review on Yelp. So it looks like they  only call when they see a bad review
Daniel M.
Daniel M.
1/31/2019
New furnace installation went well.  Took a little longer due to need for additional materials.  Sales and installation servicemen were courteous and helpful.  Would recommend.
Cathy W.
Cathy W.
5/17/2015
At the end of Feb. I called Four Seasons to come out and look at my furnace and found that it needed a $800+ part.  Rather than put money into a 1998 furnace, I decided to purchase a new one.  The repair technician sat down and explained the options and I was talked into purchasing a Lennox 2 Stage furnace which is an upgrade from the builder's grade I orginally had in my townhome.  

The installers didn't do a great job on installation.  The duct work was popping and making noises everytime the furnace cycled on.  I called FS and they had a service tech come out and fix the poor install job.  The return air box (sorry I don't know the technical term) was affixed to the furnace at an awkward angle and after setting it up at a 90 degree angle it seemed to help.  That night, after he left I noticed a rattling noise coming from the furnace.  

In the past 11 weeks, I've had numerous visits from FS techs trying to solve the problem.  One tech took apart the entire furnace and rebuilt it... still rattled.  Others poked around and thought the duct work was rattling and tighted a couple of things.  It wasn't until several visits in that it was mentioned that I seem to have a lack of return air ducts heading into the furnace which may be contributing to the problem.  Why wasn't this explained at time of installation?  Why was I upsold on the furnace if my exisiting duct work wouldn't be sufficient?  

At this point, FS is telling me I need to install extra return air duct work (at my expense) to make their furnace run quietly.  (My old furnace ran for 17 years with that existing ductwork, w/o problems.)  I don't feel that I should be responsible for that cost as it wasn't ever discussed as a potential problem at the time of purchase or installation.  I asked that if I agree to the $400 work (down from $800, aren't they nice!) to increase air flow, if they could guarantee it would solve the problem.  FS was not able to guarantee it would work and would not agree to refund my $400 if it doesn't solve the issue.  

I then told them I wasn't comfortable with added cost if it was just a guess so they sent out someone to run some measurements and on a separate trip invited a Lennox rep out to confirm.  It seems that everyone agrees that more return air was needed.  Maybe this particular furnace needs more air but if an old furnace ran quietly for 17 years, I'm sure that a different furnace could do the same.  I asked for a refund and was denied.  I was told that it is IL law that I only get 3 days for a return/refund.  (I did identify the problem and had FS out to start this whole process within 3 days!  How was I to know it wouldn't ever be solved?)

I then resigned myself to having to pay the $400 and scheduled an appointment for the ductwork to be installed today.  The 2 techs showed up without having been briefed on the whole back story and they wanted to install the 10 round return air duct to the left of the unit, which would totally butt up against my hot water heater and block it in.  It would be a huge eye-sore, a problem for when I go to replace my HW heater or have it serviced, and would look like a DIY-er did it as a Saturday project.  I have doubts as to whether it would pass an inspection, and would assume it would look like a red flag to a potential future buyer.

Long story short, I purchased a furnace for $4,100 on March 1, and still have a rattle on 5/17.  I would never recommend this company to anyone, as their customer service department isn't able to help me solve this problem to my satisfaction.  I have given them the ample amount of time to resolve this issue and at this point I'm ready to tell others of my poor experience.  I  hope to prevent others from having the same bad experience, but really wish this company would make things right.
Jon D.
Jon D.
11/17/2017
I guess timing IS everything. Future customers beware: if you don't answer the phone on the day of your appointment, Four Seasons will not show up. They don't even come to your house. Also, just ignore the text message stating they are on their way, because it's a marketing gimmick. It's never good when a vendor delivers poor client service before the appointment takes place. I'm taking my Nest Thermostat business to Paragon Mechanical.
Mike A.
Mike A.
10/08/2018 12:00:00 SA
I have been using Four Seasons for years and only have had positive experiences with them. The guys that come to the house always display the utmost of professionalism. They are clearly well qualified and knowledgeable.  They seem honest and I have never felt like they were trying to sell me anything I didn't need. Highly recommend Four Seasons.
Andrew B.
Andrew B.
6/27/2013
You can do better!

Called Four Seasons to diagnose my A/C problem:  A/C was not cooling, but everything seemed to be running properly and freon showed proper pressures across the compressor.  After 3-4 hours of poking around, the HVAC technician's response was the same as mine when I tried to fix unit myself:  Everything seems to be working properly, I don't know why it won't work.  Four Seasons said the only solution was to replace the entire roof condenser unit.  The quote was expensive.  Very, Very (thousands of dollars) expensive.  Service call price was reasonable, however.

Thankfully I called and got another opinion (Green Works LLC).  The other company properly diagnosed the problem, and a much cheaper evaporator coil replacement would fix my A/C (less than $1000 total for all parts,service and recharge of freon, of which my unit uses the expensive, older R-22).  They did the replacement next day and boom: cold condo.

Go with someone that knows A/C units well enough to fix the problem and not just give up and quote an expensive replacement!!!
c g.
c g.
06/01/2018 12:00:00 SA
Great prices on the install. Terrible customer service. They will almost always find something wrong with your system and charge you more than anyone else for comparable service. I have had them install both a furnace and an AC, so I have been a good customer- AC needed service and freon almost from the beginning. Next time I will look elsewhere.
Natalie M.
Natalie M.
8/17/2017
Please DO NOT use this company...I am sick about how much I was charged for their services and repairs.  I needed to get my unit back cooling correctly and had them come out to fix it.  $120 per gallon of freon is ridiculous plus $85 just to come out plus $79 calibration fee plus $331 for a new capacitor...is highway robbery.  I called a friend who is in the A/C business but was out of town and he confirmed how the markup on these things is over the top.  Of course I got the cheesy salesperson call a day later trying to sell me a new unit for $6000 - which is a couple thousand more than what my A/C guy will do.  Bottom line, I feel like I was taken advantage of because they knew I didn't know anything about how to fix these things...and totally didn't even care when I called to have the charges explained.  Go with the small company - the ones who are directly responsible for your satisfaction...
Frank M.
Frank M.
7/18/2018
I want to post an update to my review on Four Seasons. After posting my original review, I received a phone call from Customer Relations, and wanted to know what happened. After explaining what happened, I was told they would get back to me, I missed several of their phone calls because of work, and we played phone tag for about 2 weeks, I then received a certified letter with a number to call. I talked to the director of customer service, where they sent me a complete refund for my visit, and then set up a new date to do they annual service and place my unit back into warranty. Four days later, a new technician came out, and did a complete service to my unit, making all necessary adjustments. He was very professional and answered all my questions. I want to thank Four Seasons for renewing my faith back into the company, and for having a True Customer Relations department that cares for their customers.
Emma S.
Emma S.
10/02/2014 12:00:00 SA
Four Seasons just came out to my house to clean my air duct vents and conduct their 30 point furnace check.  The gentleman who did the furnace check couldn't have been any nicer and professional.  He went out of his way to re-wire my furnace because he advised that the company I used before was not properly maintaining it (and it really did look sloppy before he fixed it).  He also gave me recommendations on air filters that best work with my furnace and home life.  

The guys who cleaned my air ducts did a great job by taking off my vent covers and installing them back on.  They did a thorough job cleaning up after themselves and disposing of all the dirt that was collect through my vents.  My house is less dusty and the air quality is better.

I am very happy with the services I received and would recommend them to a friend and I will be using them for future services.
mark d.
mark d.
6/25/2013
A friend suggested we use 4 Seasons when we bought our house in 2004. They were called twice a year to service our HVAC, and installed a new furnace a few years ago.They were always on time, friendly and easy to get ahold of.

This winter I happened to notice a bunch of putty on the floor near our furnace, and upon inspection, noticed that the PVC drain pipe from the AC drain pan had been cracked and stuck back together with putty. Huh... I don't recall doing that, so I asked my wife. She claims it wasn't her, so we should probably blame our 2 year old. Or, at least, that's what 4 Seasons suggested.

We had a tech come to repair it. He spent roughly 4 seconds before he said oh yeah, you're going to have to replace the whole thing. and calmly quoted me $1495. Because some plastic is cracked and leaking water onto the floor instead of going into the pipe. Huh... ok.

Even though we've been loyal customers for nearly a decade, and recommended them to all our friends who buy houses (no more!) they denied any wrongdoing. They said they didn't believe their guy did it. Now, I have no way of knowing that he, in fact, DID break it, but since nobody else around would be likely to go in the back of our basement, break the pipe connection, whip out their handy putty and try to cover up their mistake, I guess (much like 4 Seasons) I'm just going to assume it was someone else.

So, now I'm in the market to find some new HVAC people. Got any suggestions? Because I won't be giving 4 Seasons another fucking cent of my money. Nor would I suggest that you do, either.
Matt B.
Matt B.
11/12/2019 12:00:00 SA
I strongly advise against working with Four Seasons.  Their technician said that my furnace needed two parts totaling $3,000 to make it work but suggested a new furnace for $7,000 for peace of mind.  That $7k was with a cash discount and with a payment plan the price was more like $9k or just $160/month.  I declined the repairs but paid $119 for the visit.  Later tonight my brother in law who does HVAC made the long drive to my place after his work day and discovered that the temperature sensor had broken, a part not mentioned by Four Seasons.  It was $125 for the part rather than $3,000, which was for a control panel and valve, neither of which were or are broken.  Sure seems to me that this company either sends out unskilled technicians or tries to sell desperate homeowners on things they don't actually need.  I'm almost shocked to think that if I didn't send the technician away without performing service I'd have been out more than $2800 over what I paid for my actual fix.  And the broken part wouldn't have been addressed!
Jules V.
Jules V.
6/30/2018
Awesome service, they scheduled my install quickly. It was tough going because the old furnace was 27 years old and was very challenging to remove due to its size. But the guys figured it out and got it done. Nice guys, very polite, and hard workers.
Kile G.
Kile G.
03/06/2010 12:00:00 SA
I had four seasons come out and do maintenance on my houses furnace and air conditioning unit.  For this function, they seem great, they answer their phone at all hours, they come during the window of time they give and they call when they are on their way.

I've got two problems with my air conditioning/heating unit.  One, it's not doing a very good job of cooling the upstairs, and two, it lets water in during hard rains (I'm assuming because it wasn't properly installed).  Here's the advice I got from four seasons-

Maintenance Guy:  Your furnace/air conditioner seem great.  A slightly bigger one would get air conditioning upstairs.  I can have a tech come out and have him tweak the outside to fix your rain problem.

Tech Guy: Your furnace/air conditioner is horrible.  It needs to be replaced entirely.  I'm sorry but there is nothing I can do about the rain problem as long as you have this horrible furnace/air conditioner.  (He was here for a grand total of maybe 10 minutes and it cost $79).

Estimate Guy for new furnace/air conditioner:  Your furnace/air conditioner is fine.  Don't get a new one, it won't make the slightest difference.  I could give you an estimate on a new furnace/air conditioner, but there is really no point.  I'll send out a tech about your rain problem (again).

Phone Woman for four seasons:  A tech coming out will be another $79, even though it's to fix the very same problem you have already paid us to fix, and we have yet to lift a finger to do so.

Every specialist from four seasons has fed me a different story and these visits are getting too expensive to keep playing this back and forth game.  It seems like they will say anything to send a tech out so you pay for the visit, and a tech will say anything to make sure he doesn't have to do any work.
Aspasia P.
Aspasia P.
12/17/2016
I would like to update my review of Four Seasons from my last update of 12/4/2016. Since then I was contacted by their customer service and am happy to say that we came to a positive and favorable agreement.  Thank you Four Seasons..
Dave G.
Dave G.
12/23/2008
I typically don't review businesses. We all know every company has great people and newer and less experienced people they employ. This circumstance however needed to be shared.

Four Seasons for all the WRONG reasons came out to investigate a furnace that wouldn't ignite. They charged $440 to replace an ignitor that wasn't bad when all that needed to be done was to use some emory cloth to clean a component.

I am not a technician, but when another condo resident who has a handyman service looked at it and told me nothing was wrong with the old part, I was pretty angry. He grabbed his tester and specs from the same ignitor (he had a spare) showed me that the oHms met the manufactures specs and the part was in perfect working order. He also pointed out that he buys them at a local supply house at retail for $41.46 plus tax. I was charged $245 for the exact same part. Quite a mark up on a part I never needed to begin with.

NEVER EVER AGAIN. That company stole from me. Don't let them steel from you!!
Scott J.
Scott J.
12/14/2018
Had the four seasons crew out today to fix an igniter for my furnace. Had some discussions with four seasons after the work was done and they took care of me. The company responded to my concerns and overall the experience was positive.
Nicholas N.
Nicholas N.
5/29/2018
Four Seasons is an overpriced service that, once they are in your house for a repair, will literally try to sell you every service they offer with prices that are well above market average. Their service men act more like salesman so be prepared to be given a sales speech on every product that can possibly be shoehorned in to the service call as something you really need to get taken care of. They even document that they have offered these extra services, so I am guessing that the head office wants proof that the service guys try and push these products.

My awful experience with Four Seasons happened when they replaced my furnace. We paid a significant sum (over $5k) for a new furnace. The new furnace was installed in about 10 hours. During that time they tried to sell me numerous things like pumps, humidifiers, and vent cleaning. The new furnace was defective (a motor was bad). They came back the next day to repair it, then again tried to sell me all sorts of stuff while repairing the broken furnace that I had just bought from them.

A month after they installed the new furnace I lost all power to the furnace. Four seasons came back to service it (they warned me there would be a charge if it wasn't warranty related). Turns out that a small 3A fuse blew with an unknown cause. They replaced the fuse in about 5 minutes. Total cost in parts: 60 cents. I only wish that I had known there was a fuse to check because they then charged me $260 for this service call ($80 just to come out, $160 for the repair). 4 Seasons reasoning was that they told me the fuse blowing could not have come from the furnace (fine, I don't have the proof to argue that) and would not be covered under warranty, so they were charging me a Miscellaneous service fee of $160, on top of the service call charge. After I told them I would never do business with them again for something so ridiculous, they dropped the $80 call charge. How kind! Oh wait, they already stipulate that if you pay for the repair, they already deduct the $85 service call fee from it anyway. Like a normal business. Oh, and they also mentioned that if I tried to change the fuse myself, it would void my warranty. They also mentioned at this time that I had to buy vent cleaning every year to keep their furnace warranty. Luckily, they sell vent cleaning for only $200! How serendipitous! Oh, and I forgot to mention that the HVAC repairment said my blown fuse was most likely the result of not having full-home surge protection. Fortunately, 4 seasons sells that too!!!!

Stay away from this company unless you enjoy service calls that are non-stop sales pitches punctuated by minutes of over-priced repair work. Just an awful awful business.
BB B.
BB B.
06/02/2018 12:00:00 SA
Just had it installed. Technicians David and Nolan were awesome!  Took their time to do it right.  Replaced a full furnace and AC.  Working great as of now.  Price was good and the service was excellent.
Colleen C.
Colleen C.
01/11/2013 12:00:00 SA
After 5 years it was discovered that my furnace was installed incorrectly...and left a pretty large hole that warranted it out of code.

Of course, this was never disclosed to me upon installation (that I paid heavily for and had to remove half a wall to have done!). They cut the hole too large and then didn't bother to fix it (or didn't know they should). My new HVAC guy said it was definitely a faulty install.

Had to work with another HVAC guy to get it back up to code to prevent any fires, thank God it was discovered by someone before it was too late!
Pat P.
Pat P.
04/01/2019 12:00:00 SA
We have been using Four Seasons for several years now.  This morning our furnace stopped working.  They came out and repaired our furnace very efficiently within a couple of hours. In a few weeks they will return to clean our air conditioner.  No complaints!
Carolyn F.
Carolyn F.
01/05/2018 12:00:00 SA
Replacing condensate pump cost $575 + service call of $85. Who doesn't take the service call off the repair cost!  I don't mind paying for a service but feel this fee was exorbitant for taking a replacement pump out of a box and attaching it to existing connections.  Seems more in line with a technician actually having to run the lines and connections.  When I asked the tech he said 'that's what comes up when I put it in'.  I am an idiot for agreeing to this, no goodwill created with this incident and will look for hvac who actually charges fees reasonable to the task.
Sheila M.
Sheila M.
11/30/2018
I had a plumbing problem and Jim came out within a few hours, found the problem and fixed it. He was very courteous and professional. Couldn't have asked for better service.
Laura Lee K.
Laura Lee K.
3/24/2017
Our installers were Maurice and Tamer.  I've rarely seen anyone work so hard.  Our new furnace was installed on time and at the price given.  Maurice would be a great trainer as he was patient and thorough.  I did feel a little pressure from the first rep to buy expensive air cleaners with really expensive filters, but I figure that's a sales rep's job.  And he very professionally took no for an answer. Good customer service, on time, great installers whose work ethic should make the owner proud.
Maria V.
Maria V.
08/10/2016 12:00:00 SA
In the process of trying to install a new AC this week, it was pointed out by six different heating and cooling companies (i.e. providing quotes on the new AC)...  that our furnace is sorely over-sized  for our home.  Who do I have to thank for this?  Four Seasons!!!  We have a 130K BTU furnace for a 1600 sq ft home. Perhaps this is reason we've had two break downs in six years.  Nice job guys!  Also, during the annual service checks, the Four Seasons technicians never alerted us that there could be an issue with such a big mistake.  Now six years in, not much we can do, but hold our breath it doesn't go out again.
Kathryn V.
Kathryn V.
11/22/2016
I've had Four Seasons come to do multiple projects for me: furnace tune up, electrician work, and plumber work.  Every time they were professional, friendly, and courteous.  Their prices are great.

After the electrician installed a ceiling fan, I noticed that it was clicking after he left.  Four Seasons sent out the same guy to fix it the next day, no charge.  Extremely satisfied with their customer service!
Anna D.
Anna D.
8/21/2017
I have had a very bad experience with Four Seasons.  At the of the 2016 heating season, my 2nd FL furnace died.  Four Seasons gave me an estimate to replace it but also talked me into replacing my 1st FL furnace at the same time since it was also 20 years old.  I told the salesman at that time, that my 1st FL is always cold when it is extremely cold outside.  He said that was because it was an old, inefficient unit.  So I paid them $10,000 to replace both furnaces in my home.  They never took measurements or explained the options of a high eff furnace that could vent directly outside.  All they did was replace the exact same size 80% eff unit.  The following winter, when the temperature dipped below 20 degrees, my 1st FL was again freezing cold (I could not get the thermostat above 60 degrees).  I complained & they sent a guy who spent hours taking measurements who agreed the unit installed was too small.  To remove my 1 yr old furnace & replace it with a size appropriate for my square footage could be done for an additional $3000!  And since my AC unit would also be too small for the larger furnace, I would need a new AC unit for another $5000-$6000.  I spent months going back & forth with Customer Sx but as I got new estimates from contractors who I had not already paid $10,000, I realized Four Seasons was not interested in fixing their mistake.  I believe they are only interested in selling new equipment to new customers.  I gave their Customer Service & management every opportunity to make this right.  I recently had a new contractor, CSL, remove the furnace installed by Four Seasons & install a new heat/ AC system for less than Four Seasons would do after I already paid them so much money.  My lesson in this is: do your homework, make sure anyone selling you HVAC equipment takes measurements & check air flow & don't call Four Seasons.
Mark S.
Mark S.
11/20/2016
5 Star Service. Very knowledgeable tech Miguel was great. Won't ever hesitate on calling on them again.
Edward F.
Edward F.
10/01/2017 12:00:00 SA
Charged me 700 for their own installation mistake.  Then when corrected it piped it wrong by connecting with furnace.  Tried to charge 500 for that mistake, decided to DIY.  Took 30 minutes to cut a few pipes and fix tubing.  Total cost was $35.  Employees were good guys, maybe just wrong industry.
Carolyn G.
Carolyn G.
6/16/2008
After getting shafted by another heating and air company, I checked in with Yelp and made a call to Four Seasons.

I called Friday morning, and was told that a technician would be out sometime on Friday and that he'd call me 30 minutes before his arrival to make sure I was home.  I asked the woman scheduling the appointment to have the technician call me from outside, rather than ringing the door buzzer, because it makes my dogs go crazy.

When the technician had not arrived by 4:30 p.m., I called back and was told that they had quite a few emergency calls today and the technician would be there eventually.  I asked how late they work, worried that I'd be out of luck once 5:00 hit, but the woman assured me that they work all night (24-hours per day, 365 days per year!), but that I probably wouldn't be waiting much longer.  30 minute later, the technician called and said he was on his way.

The guy showed up within 30 minutes of his call, and even called me from outside, rather than ringing the bell (this almost never happens!).  He determined that the a/c was short 4 pounds of freon, so he loaded us up, and was off.  The bill he left even had pricing amounts for everything listed, which is rare - most companies charge you some random amount and you just take their word that they're not screwing you over.

I would definitely call Four Seasons again!
Tim S.
Tim S.
9/27/2017
Waste of my time. Lady on the phone says 199$ sewer rodding service coupon was good but plumber had to explain it to me. She would not tell me nothing. Plumber calls says i need to be part of their club to use this coupon. And then tells me the clean out has to be outside. The clean out is extremely accessable inside. He then tells me its going to be 397 plus tax. Place is a joke. I knew as soon as this lady started talking on the phone it seemed shady. Don't waste your time with these people.
J D.
J D.
5/15/2018
Spent quite a bit of money getting 2 central a/c units installed in my 2-flat rental building. Seems as if they tried to cram a 3-day job into 1 day, and wanted to work until Midnight or beyond, until we made them leave so we could go to bed. Well, obviously, mistakes do happen when you rush a job...They wired each unit to the opposite unit's electrical box and had to take more time to figure out how to remedy the problem without starting completely over the next day. One of the techs seemed very knowledgeable, but the helpers were completely inexperienced and had a hard time even setting up an extension ladder (these are grown men). Although a service tech came out to check quality control and assure me these units were up to code and would be running fine, I am very disappointed in their quality and attention to detail. I was not given a receipt upon completion of the work and had to call and ask for one--which still has not been provided. I got several quotes from competing companies but chose Four Seasons for their reputation and warranty. Perhaps this is what happens when a company gets too big for it's customers? I would not recommend them to anyone. Hope my unit's performance and longevity makes up for these installation hassles and cosmetic drywall repairs that I now have to do myself.
Allan M.
Allan M.
09/12/2009 12:00:00 SA
I have had Four Seasons to my home twice now.  The first time was a rough one.  Get home from work at 10 pm to a house with out heat in sub freezing weather.  Remembered this company from one of there adds, but called around anyway.

For the most part, all the other companies had there phones answered by answering services.  Some gave you the option of paying an after hours fee for a tech to come out, others you had to wait till they started up in the morning.

Four Seasons had people answering the phones even at that hour.  They did not charge extra to visit and were at my house within 2 hours of my call. (I think it was under an hour and a half)  Both the not charging and actually having someone come out blew me away and apparently they go on calls around the clock!

They quoted the cost to repair on site and it was a flat rate, so labor and everything, no surprises.  It's been almost a year, so the details of what they did are a bit shaking at this point.  However this really impressed me and stuck with me.

More recently I had them out again.  No heroics this time, just a general check up.  The tech was polite, wore booties which I forgot about from the first time, also amused me as I have tile or concrete in the areas he was going, but no worries.  Quick and to the point.

Would highly recommend these guys!  No hassle and everything is either covered in there visit charge or within the quoted amount for the repair.
Bryan C.
Bryan C.
2/13/2016
Four Seasons has been my heat/air company for more than 10 years, for as a condo board president and now as a homeowner. Their techs are honest and helpful, as well as knowledgeable.
Mike L.
Mike L.
08/07/2017 12:00:00 SA
This is the worst company I've had the displeasure of working with. I would not recommend them to anyone. Their plumber caused more damage than he fixed. A question for all of the people with common sense out there. Would you cut into a wall with a sawzall before knowing what's behind it and before turning the water Main off? Unfortunately my repair guy didn't know to do this! Very unfortunate.
Dave S.
Dave S.
04/04/2006 12:00:00 SA
This was nearly a kiss of death one star review by Dave but the were able to redeem themselves to three stars.  I called them to get a new air conditioner for summer.  I wanted to get a high efficiency air conditioner and was willing to pay a little more because of the tax breaks that it would provide for me.  

They came out to start the installation after they were working for about three hours they inform me that the sales guy who came out sold us the wrong air conditioner.  It was not compatible with my furnace.  

Blood Pressure Rising...

Right on the spot they offered me another air conditioner at a deep discount and a free two year service warranty along with the original parts warranty.  

Blood Pressure Lowering...

I was impressed that they were able to rectify this situation immediately.  Most companies nowadays would give you a run around and put you through hell to rectify a problem.  I didn't get the one with the exact specifications that I wanted but they were able to offer an adequate substitute.  The ease of having this rectified so quickly is what redeemed them to three stars
Jeep C.
Jeep C.
9/15/2017
I also have had untrained techs coming.  In fact one came to install a new furnace and by the next year they came there was a wire that was being cut due to poor installation.  Also, if there is no charge for evening or weekend hours, then why can you not work around working people's schedule?  I have never heard of any sort of business such as this that won't clean a furnace after 6pm or on the weekends.  I have family that owns an HVAC company that works whenever it's needed.  Maybe that's the problem with going with a big company, and trust me if it wasn't for the warranty I wouldn't be wasting my time with Four Seasons
An P.
An P.
09/02/2009 12:00:00 SA
After the remnants of Hurricane Ike (by the way the third most destructive hurricane in history) took out the bottom part of my house, we needed to replace EVERYTHING. One of the things that needed immediate fixing was the furnace.

Four Seasons came by and quickly installed the furnace and even wearing special shoes for walking around the house so they wouldn't track mud all over the place. They also bled every last radiator so that the installation wouldn't be a bust.

A few weeks later the furnace seemed to be leaking some odd liquid so we called Four Seasons back to take a look at the problem. Luckily, the warranty was still good so they didn't charge us any money and fixed the problem in no time.

They arrived within the specified time window and even called to let us know that they were on the way. The second set of repairmen also made sure to wear special shoe covers so they wouldn't track mud and I appreciated it. True professionals and good work!
Angela B.
Angela B.
11/22/2009
Since the weather has been really mild I thought it would be good to get my furnace cleaned & checked before the really cold weather starts. Even though I called on a Monday they had an available spot that same day. The technician came and was really thorough, checked the flame sensor, safety control and the blower motor. Best of all that smell that usually accompanies turning on the furnace for the first time was gone.

I felt much better about having done it and it was pretty affordable - about $90 bucks with a coupon I got in the Sun-Times. The guy was really polite and seemed to be a real pro. Even though the weather has still been mild, I feel like it's just as warm even though I have the have the temp at a lower setting than usual and worth the money i spent and will probably save if I can keep the settings lower and be just as warm.
Rhandy S.
Rhandy S.
10/24/2016
10/11/16 - Business Owner David M. responded back to my Yelp review & I decided to call him at the number that he posted on here. (773) 413-1285

10/11/16 @ 11:31am - I called David M. & left him a voice mail to call me back & also asked him why Rick Jensen just stopped responding back to my email.

10/11/16 @ 2:18pm received a voice from a female person stating that she is calling back for David M. & that he is currently not available & that customer service is handling all of his affairs. I am asked to call their customer service department at (708) 496-4400.

10/11/16 @ 4:00pm I called & spoke to Maddison & set up an appointment to have someone to come out on Fri 10/14/16 between 6pm - 9pm. I also asked Maddison to have David M. call me back in regards to the question that I had left in his voice mail. Maddison said she will have him call me back.

10/14/16 around 7pm - Joe & Serge came to our house to look at the unit. Serge fixed the leaks & Joe explained to me that everything else that I have concerns about are normal & nothing to worry about. I explained to both of them what has happened & they apologized for the inconvenience. However, during these conversations, Joe keeps telling me to contact their customer service to complain which I told him that I have done that already & that is why they are here. I also mentioned to him that I am still waiting for a call back from David M. & still has not gotten a call back. He just said that is customer service issue & not his.

10/15/16 @ 3:06pm - received a voice mail from a male person stating that he is just calling to make sure that everything is going well & our tech was at your home & if I have any questions or concerns to contact them.

I am still not satisfied with the service or lack of service that this company is providing due to the following reasons:

--- They are still not listening to their customer including the business owner David M. as up until today, he has not called me back to answer the questions that I left on his voice mail.
---No one has taken the time to review the complaints that I have in regards to the poor installation & the poor customer service that I received and explain why this happened.
---Their employees seemed to be just passing the buck instead of taking initiative. When I told Joe all of my issues as well as the call that I am still waiting for from David M., he should have offered to call someone in their company to make sure that David M. calls me back.

David M. it is nice that you are responding back to the yelp review but you need fulfill what you say in here & not just pass it to the same people that I have been having trouble getting the service that I need. Also, it would be nice when your employees call someone that they announce their name & not just say the name of the company they are calling from.

When I saw the respond from the owner David M. here, I thought that finally someone will listen but I was wrong.
Jan W.
Jan W.
6/16/2018
If only there is a rating of zero. Had heat & air conditioning installed LESS THAN A YEAR AGO. LOTS and LOTS of CONTINUOUS ISSUES from heat & air conditioning system, customer services, technicians and etc.. Extremely disappointed!!!!
Jim P.
Jim P.
2/25/2013
I called Four Seasons to inspect my furnace which was beginning to make a high pitched noise. The tech arrived on time and was very polite and spent about an hour thoroughly examining my system.  Upon completion he informed me that I needed a new draft inducer, igniter, and flame sensor, the total estimate was $1160. I was pretty shocked by this and asked for some time to think about it before I made a decision. After he left I spent some time looking up the parts online trying to determine if this was a reasonable estimate. As it turns out I was able to order all the parts for $154 including two day shipping.

I know not everybody is handy enough to change these parts themselves, but there has to be more affordable options than four seasons.  The main reason I'm writing this is because I'm truly don't want anybody of limited means living on a budget to get fleeced by these guys, because that is exactly what they will do. They will kill you with kindness then charge the heck out of you.

I think it may be helpful if to quantify the costs of the their estimate vs. the cost of the part and the amount of effort needed to change the part.

Draft Inducer Motor - Their estimate $629 / part online $60/  took me about an hour to change / around 12 small bolts and three plug in electrical connections

Igniter - Their estimate $259/ part cost online $38 / took me less than 5 minutes to change / two bolts extremely accessible.

Flame Sensor - Their estimate $239 / part cost online $12 / 2 minutes to change / just one small bolt and one plug in electrical connection also extremely accessible.

It kills me that they wanted $1000 in labor to do what I did in just over an hour, price gouging at its best.

Please be careful and do your research.
Katey S.
Katey S.
7/20/2008
After being screwed over by one company, and having FS recommended to me by Carolyn G - and then seeing another positive review by Colleen C (both friends of mine) - well, how could I not give them a call?

Turns out, it was a wise move. I placed the call around 3:20 Friday afternoon (with fingers crossed), and the very helpful Monique (I think) said someone could be there between 3:30 and 7:30. Worried I might miss them if they were on the early side, and I was still at work, I asked that they call 30 min before they arrived.

Don not only called when he was on his way, per my request, but showed up during the time frame I was expecting him. He was very thorough and explained everything as he was doing it. He checked out a few possibilities, told me what he thought the issue was and why,  and more than once encouraged me to ask questions (he obviously doesn't know me. :) ).

So far, it seems his diagnosis was correct - so I'm writing this from the coolth that is my house. And I would definitely call them again.
Michael M.
Michael M.
7/22/2011
Four Seasons answers the phone and says they will come out to check on your A/C problem. The first time I called, great service . . . the second time I called 2 hours later was promised between 2 and 6 PM . . . the 3rd time I called at 5:45, I was told the ticket had not been sent out yet.

Cancelled the appointment . . . no run around needed any more.
Wouldn't you know that once I said I was cancelling the appointment someone magically was on their way 15 minutes after I spoke with the last person?

No thanks . . . We've gone with a local group that said we'll be there in 30 minutes.
Patrick B.
Patrick B.
07/10/2007 12:00:00 SA
First the good news. These guys were hands down the winner on the estimates. I used them based on a referral from a friend.

The back story on the one star: I have a basement that occassionally floods and has a constant seepeage issue. When Four Seasons arrived to replace the furnace, there was still some water in the basement from recent flooding. Due to working with several contractors at the same time, I was unable to do more than talk to the service personnel on their arrival (Hi, the unit that needs replacement is down there, the one on the right. I'll be back soon.). After about an hour, I was able to break from talking to other contractors to meet with the Four Seasons personnel.

To my surprise, they had already removed the old unit and installed the new unit. I pointed out to them the water on the floor and asked why it was flush to the floor, where it was likely to flood.

To make a long story short, they agreed to reinstall the unit to my specification, but insisted that the total price (which included two A/C units that were not going to be effected) would double!

I refused this idea.

Last week the unit flooded, as expected. Due to a short caused by the flooding, I need to replace a circuit board for $500. So much for my savings.

Obviously, I am partially at fault for not specifying in the bid request that the units be installed so that the likelihood of flooding is reduced. And I did not closely supervise their personnel. Still, I find it odd they installed the unit in a space that obviously floods so that it was likely to be damaged. And I am very irritated at a solution (double the entire price?) that would have penalized me so severely for their lack of foresight.

I plan on having their work redone so that it isn't as likely to flood and also, now, the A/C compressors installed outside, they also need some minor work to repair a lack of care on their installation.

The bottom line, I am doing additional work on the HVAC this summer and this company is not welcome back.
Willie F. S.
Willie F. S.
02/07/2019 12:00:00 SA
I received a call and an e-mail from Four Seasons letting know that there would not be a service charge for the previous service call.
Jonathan H.
Jonathan H.
6/15/2009
This Saturday our furnace was leaking water so I called Four Seasons because I have used them for my shop's furnace as well. They were fast and once the tech got there he informed me that my A coil, which is what cools the air as it blows wasn't dripping properly and was getting the wires and motor under it wet and creating rust.

We had been having sporadic problems with this furnace for over two years. Minor things but it was showing it's age. It's 15 years old. The tech gave me the news that they could clean the parts for over 350.00 that were leaking but that would gaunter that it wouldn't just start doing it again. I bit the bullet and asked about a new furnace. I got a quote for a price and then asked about payment options. I got 2 years interest free (I could have gotten 4 years, but that seems a long time to pay off a furnace.) and the tech called for an install SAME DAY!

The furnace gents showed up at 1:00pm and stayed until 9:00pm getting everything correct. They even saved me a part by cleaning it correctly instead of trying to get me just to buy a new one. We all get so huffy when we have to pay to repair something, and sometimes it just isn't covered and you have to suck it up and do it.

Four Seasons made buying a giant furnace as painless as I guess it can be.
Tom T.
Tom T.
11/24/2017
I had an individual from Four Seasons come over to investigate why my furnace wasn't turning on. He came down flipped the furnace off and on and bingo, it magically turned back on. The furnace is over 20 years old so it's definitely coming close to replacement but with it now working I had to ask questions.
After only maybe 5 minutes of looking at the furnace he said the filter was too thick and was overloading the furnace(have never noticed this happen since I've owned the house) and that there was defective part on the furnace. The individual said it would be over $400 to replace the single part. I was so dumbfounded how a little motor would cost so much so I had my HVAC friend look up the model number of the part... less than $50. So... you're telling me.. to connect 2 wires to a $40 part, I will be charged $350 for installation? Wow. My friend said I was in the process of being ripped off.
He continued to tell me the furnace should be replaced and the $85 diagnostic, that took no more than 5 minutes after hardly looking around, would go towards the $4500 to replace JUST THE FURNACE!! I had literally 5 more HVAC professionals later price me a furnace AND AC unit, 2 of them for $4000 for furnace and AC. I even called Black Diamond, by far the most expensive HVAC services in the area (by FAR) and they were even surprised with the cost of what Four Seasons was trying to swindle me for.
Long story short, I will be getting my Furnace and AC unit completely replaced for under 4k, with no help of Four Seasons. They had multiple people call me the next day asking how I wanted to pay for their thorough diagnostic fee of $85. That's the last penny I send their way. Definitely out for the $ no matter how they get it. I have no faith they actually care to take a path that doesn't involve total replacement of units. Oh and by the way, furnace is completely fine. I put a thinner filter in for the heck of it. I'm in the dead of winter with the furnace running 6+ hours a day.. Seems that defective part is no longer defective...
All 5 of the other HVAC professionals actually measured the house for unit sizing to find the 1200 BTU unit I have is way to large and I needed a 900 BTU at most. Four Seasons did no such measurement of any kind and wanted to replace an oversized furnace for a massive amount of $ compared to others. Total ripoff.
Deb V.
Deb V.
7/29/2011
Our air conditioning stopped blowing cold air during the worst heat wave of the summer.  My first call was to Four Seasons since my friend recently had a new furnace and a/c installed and her ducts cleaned by these guys.  I trust a friend's referral.  I was actually at her house helping her move in when the duct cleaning guys were there, so I got to meet them and saw how effective that service was.  

Well, since it was the worst heat wave of the summer, Four Seasons was busy servicing their current customers and could not come and check out my unit as soon as I had hoped.  This actually ended up being a selling point for them.  Read on....

After getting someone from another company to come out and pronounce our 30 year old a/c unit dead, it was time to start shopping for a new system.  We got three quotes.  We needed a new a/c, some repairs to our duct work, and our ducts cleaned.  In the end, Four Seasons was the highest quote, but we felt the most comfortable with them and wanted to hire them.  Why?  This company has been around for 40 years and will be around for the foreseeable future.  In the current economic climate where it seems like another business is closing up shop every day, this was important to us.  And, as we had already experienced, they take care of their customers.  Remember when they were too busy with their own customers to come out for us?  Yeah, I want that kind of preferential treatment!

As I said, Four Seasons quote was the highest.  So what's a poor mother to do?  I called my sales guy and laid it out for him, giving him the info from our other quotes, and he was able to work with me.  Hooray!  We decided on a price and scheduled my service.  This was all at 5 p.m. as the work day was wrapping up and I was so glad to have it all scheduled before he went home for the day.  

I received a confirmation call the day before my service was scheduled to verify the service time window.  On installation day, I was ecstatic when Chris and Gabriel showed up right at 8 a.m.  They were polite and professional and worked very efficiently.  I felt very comfortable with them in my home.  They took care to protect my carpet and cleaned up after themselves, instead of leaving a mess for me to clean up like many other contractors and service people do.  I was so relieved when that new unit started humming and my house finally started cooling down.  Hooray!  And it uses much less energy than our old dinosaur of a unit did, so I'm looking forward to lower electricity bills.

Duct cleaning was scheduled for the next day.  Again, I received a confirmation call the day before and was reminded of my service time window.  The guys were running a tad late and called me to let me know, even though they still arrived within my given service time window.  Who does that?!?  When they came to the door, I was pleasantly surprised to see Dean and Joe, the same guys that did the duct cleaning at my friend's house.  We got reacquainted  and then they got everything set up quickly; they worked very well together.  Again, they were professional and polite, protected my carpet, and cleaned up after themselves.  Even though I signed a waiver stating that their work might result in some damage to my paint (and it did), the guys offered to touch it up for me anyway!  (I declined, because I still have some of my own touch ups to do and I'll just fix it then).  

On a side note, if you haven't, you should really get your ducts cleaned people!  I was flabbergasted at what was sucked out of my duct work.  Even the guys said they were surprised it was so bad.  My house was built in the early 70's and this was probably the first time this was done.  When we were getting quotes for the a/c unit, my husband kept asking about our blower because he thought it didn't blow strong enough.  Everyone kept telling us the blower was fine.  Well guess what?  The velocity of the air flow through my house is SO MUCH BETTER after having the ducts cleaned!  I look forward to having to dust my house less frequently, too.  There is a $100 off duct cleaning coupon on their website for you!

Now back to our regularly scheduled programming.  Both teams did a fabulous job and were great to work with.  My home is now a comfortable temperature and my air is blowing cleaner than ever.  I will recommend Four Seasons to any of my friends and family that need the services they offer.  They've earned my business for life!

Oh, and one last thing.  For those of you who are PO'd because you voided your warranty by not cleaning your unit--READ YOUR CONTRACT.  Four Seasons is not liable for your failure to read what you signed.  You just paid thousands of dollars for your system; you'd think you would want to take care of it.  I read my contract and have already set up reminders for myself in my calendar to change my furnace filter monthly and schedule a cleaning yearly.  You should do the same.
Tom M.
Tom M.
1/22/2019
UPDATE - Four Seasons reached out to me (several times) to address my complaints.  I had a chance to explain my frustration in how things were handled.  They offered to refund my service fee ($85) for the inconvenience which I accepted.  They apologized for the experience and explained to me they never want a dissatisfied customer.  I stand by what I wrote per my experience but do appreciate the phone call and refund.
David W.
David W.
6/16/2017
While doing  an AC clean and check, the FOUR SEASONS technician said I needed a Run Capacitor for the blower motor. I asked how much, and he quoted me a price of over $200!!
Since I did not know if that was a fair price I said OK. When I asked for the old part, he said he couldn't give it to me, that he needed it for inventory. So I took a photo of the item. While he worked on the outside unit I priced the item online. It sells for less than $12 everywhere.  When I confronted the tech and gave him the opportunity to re-check the price, he insisted the price was correct. I told him I was not paying for the new part and to put the old part back in.
Later, I called FOUR SEASONS to register my concern and to see if they stood behind that outrageous pricing - and to my surprise - THEY DID!
They told me I was paying for the technician's expertise at installing the item and the lifetime guarantee. Well it took the tech all of one minute to install the item.
I told the rep on the phone they had just lost a long-time customer .
Todd H.
Todd H.
11/02/2019 12:00:00 SA
Total RIPOFF.  Do not use these people.  We purchased our furnace and AC from them back around 2006.  Have called them for all our repairs and troubles over the years.  Our furnace stopped working on Wednesday.  I called  Four Seasons Thursday morning and she said they would have some one out that day between 9-1. I thought great. At 1:30 I called them because  no one had showed up.  They said they had us scheduled between 2-7.  I said that was not what she told me ,but thought oh well it is what it is.  So a guy shows up a little after 5 that day.  He does a test and says I needed a new draft inducer motor.  My first thought was how could this be since they were just at our house 3 weeks earlier with a furnace issue. I asked how much and he looked it up and he gave me a price just under $1,300.  My wife about fell out when she heard this. As we voiced our displeasure with the price, he seemed a little sympathetic to us and said he would call his manager to see if he could do anything to help.  So he calls his manager and explained situation and he finally says he can give us a 20% discount.  Then the technician who was at our house tells the manager that he made a mistake that he had quoted a Lenox brand inducer not a York brand and that the correct price was $1600.  So then we had to listen to the manger put on his act and finally he graciously said he could do 20% off the $1,600 price.  I found this odd because  I thought Lenox would have been more expensive.  So I googled what a replacement draft inducer should cost and realized we were being SCAMMED.  We sent the technician packing and called Pro Temp of Illinois.  They came out to replace it the next day.  They charged me $450 and were very professional.   I will never ever call the clowns at Four Seasons again.  A total Joke of a company.
Liana M.
Liana M.
6/29/2017
I had a 22 year old AC unit that went out the other day. I knew more than likely it was just due to age and that I'd more or less need a brand new unit. Called FOUR SEASONS because they installed my furnace in 2011. Anyway, the service tech was on time and in about 5-10 min diagnosed the motor being bad and that he can replace it for around $850 or I can get a new unit. I thought the $850 was ridiculous to try to fix a 22 year old AC so I inquired about the price of a new unit. He offered 2 options  after he spoke with their sales dept. One was $6100 and another $5000 plus change...because I was a loyal customer they knocked the prices down between the two models to $4500 and $5050 for the Elite Lennox XC13 which is what I went with. The price gouging at this place is sad and ridiculous. He said he can wave the $85 trip charge since I'm buying a new unit....gee, how kind..

They scheduled it next day between 8 and 11 am which is today. Tech showed up sometime after 8 and just left at a little after 2. I must say I wasn't too impressed with the cleanup job they did nor the fact they kept coming in the house and leaving my doors open while they went downstairs in my basement  to work. I had to finally tell them to please close my doors because I have all sorts of flies and bugs coming into the house. Isn't that common knowledge and courtesy? I don't know if his partner worked for the company or not because he had no uniform shirt on like they normally do and I had to look at blue underwear every time he walked by because his pants were hanging off his butt. Not professional. They knocked over a refuse bag and never bothered to pick it up. I had to do that. When I checked the floor in the basement there were dirty shoe marks where they weren't even consistent in wearing the booties to cover their shoes. They moved items and never put them back..dirtied up my rug by my washing machine and stained a new lamp shade I hadn't even used yet. There were dirty hand print marks on a pillow they moved and my Christmas storage items were thrown to the side like trash. Overall I'm not pleased. I'll be looking to other companies in the future for work. I've had Four Seasons install 2 furnaces and 2 ac units at 2 different homes in the last 8 years. The quality has gone down while the prices have gone up. I see now why they have so many negative reviews. Look elsewhere.
Anthony B.
Anthony B.
2/19/2015
Avoid at all costs.  I will never go back to Four Seasons in an emergency.  Our tenants heat went out during dangerously cold temperatures, so we had them do an emergency visit.  They fixed it for $700 by installing a universal pressure switch.  

A week later, it went down again, they went back out and found two other problems, then said it's not worth fixing.  Really!?! You can't run a diagnostic the first time and find all three problems?  In one week, the other two just jumped up out of no where.  I find this hard to believe.  But, Im speculating.  So let's stick with the facts.  After they installed the new furnace, I said, Gimme the pressure switch back, I'll sell it on eBay, it has to still be worth a few hundred, it's only a week old.

I checked it's part number and found it for sale (brand new) for $42.  Labor for one hour is near $100.  I get that.  But $600 for a $42 part????  A 1400% mark up is fraudulent.
Erin R.
Erin R.
01/03/2010 12:00:00 SA
OK. Here is what you need to know about Four Seasons:
-They always answer the phone and they always come within 2 hours.

But. Here is another thing you need to know about Four Seasons:
-They don't always fix the problem the first time around. We've had them to our house 6 times in the last year just for the heat plus twice for the A/C (and they're parked outside our house as I write this).  

I think you know where this is going....

Often, the first specialist who comes does the quick fix and twice now, the quick fix has been done incorrectly and a follow up visit (or two) had to be done the following day or week. This can make a person cranky when it happens in the dead of winter (of course!).

But it is hard to stay mad at Four Seasons because eventually, they do fix the problem and often, they are the only service that will even answer the phone, let alone come to your cold-ass house in the middle of the night.

Their technicians are always polite and patiently explain the issue and what they did to fix it to HVAC-phobes like myself (and my husband, eh hem) and the prices are competitive.
Yvonne G.
Yvonne G.
4/16/2017
I contacted them this winter when my furnace went out.  I paid $85 dollars for them to come out and diagnose the problem.  The representative stated that I would need a new furnace and gave me a price.  Contacted his manager and knocked a couple of hundred off.  It was 14 degrees outside.  They couldn't come they day I originally called them.  I got a second opinion from Tony's Heating and Air Conditioners and it was a part that needed to be repaired for a fraction of what Four Seasons was about to charge me.  I was so mad that I wanted to call and ask for my money back.  I hate companies that try to take advantage of their customers.  I was a loyal customers for years when I lived on the west side.  I will not ever be using their services again.
Natalie F.
Natalie F.
2/17/2013
The coldest day of the year and this company was at my door at 4am.  Adam was fantastic and super nice.  Explained numerous issues that my unit had and was very helpful.  Adam pointed out the other services they provide, which I loved.

I also liked the follow up call from Four Season's. I called a few other companies and received no responses or call's several hours later. They did advertise 24/7.  I didnt benefit from this service.

I know what company I will be using going forward for my A/C and heating needs.
Cathy K.
Cathy K.
09/07/2016 12:00:00 SA
Beware of hiring this company. They are fast talkers, with high prices and repair costs, unreasonable, basically non-existent warranty with loopholes galore and lack of integrity. The blower motor seized due to a faulty installation of the humidifier, but the technician tried to blame it on the air conditioner. The entire team is full of scripted promises that will wind up costing you down the line.
Updating review after the comment left by David: My issue was NOT resolved. I was refunded the service call charge, but I am still out  $600.00 dollars due to the damage done to a young furnace due to a faulty installation!!!
Leah W.
Leah W.
12/30/2014
I wish there were a zero stars option...or perhaps a negative option, because that's about where I'm feeling Four Seasons belongs.

They managed to break our boiler while diagnosing an unnecessary repair -- left a valve open and caused flooding. We now have to pay thousands of dollars to fix all of the parts that the flooding destroyed -- not to mention that the basement floor also seems to be wrecked.  (Needless to say we are using a different company for the repairs -- I don't trust these guys for anything.)

I hope they at least take responsibility for the damage that they caused.
Carla H.
Carla H.
09/03/2018 12:00:00 SA
Great place. Really recommend. Was helped by a great worker named Miguel Espino. Had the furnace installed fast and efficient.
Zach K.
Zach K.
8/27/2014
I couldn't second Shana H's review more. Do your homework people! This company price gouges the HVAC-ignorant customer. I had four seasons come out to repair my AC, and to replace what they said was the motor and the run capacitor. Well, since they didn't have the motor on hand, it had to be ordered and delivered. Because they use a third party to ship them to the home instead of bring them along with the installer, I had time to google the part. Overlooking for now that the company delivered an open box with the motor nestled inside newspaper (no indication it was new), I looked up the retail price to be between $225-$240. Four seasons charged me $614.00 for something they could've taken out of their last project for all I know!

Since I was a little upset by that, I thought I'd check on the run capacitor's retail price. I was able to find them selling online for $8-$10 online. Four Seasons charged me $214.00. TWO HUNDRED AND FOURTEEN DOLLARS!  Folks, this is a joke.  This and other service industry businesses are built on trust. There should be zero trust when dealing with Four Seasons. I am still astonished a company like this can exist.

Please, please don't get taken by this company. I won't again.
Jenny H.
Jenny H.
8/17/2015
We had an amazing experience with Four Seasons.  They are proactive when it's time to do air conditioner or heating checks, and their team is very thorough and provides user-friendly explanations.  We needed to buy two new A/C units for our home.  Our technical explained what he found in each unit and possible causes for the issues.  The Salesman cut us a deal since we needed two units.  We had install teams at our house within the next few days.  Each unit had a 2-man team.  They did a great job, and we have had a very cool house this summer.
Michelle K.
Michelle K.
7/17/2010
Four Seasons came out about 2 months ago to install an A/C unit in my condo-- when I bought it, it was all ready for central air but just needed a unit.

First, a sales person came out to check out my condo, A/C hookups, ducts, etc., and built a quote that came out to $2,780 for the proper unit for my 1,000 sq. ft. open loft, including all labor and no hidden costs- no matter what kind of unforeseen problems arise during actual installation.  He explained that the company only carries Lennox brand air conditioners (good to know for those of you who want a different brand- I did a little brand comparing online beforehand and am happy with Lennox), explained why and all of the warranties involved.  

We scheduled for the technicians to come out that next week to install the unit.  The technicians were clean, polite, explained everything they were doing and answered all of my questions.  They installed the unit without a hitch, there indeed were no hidden fees, and they did not try to upsell me a maintenance plan of any kind.  They explained what types of filters work best for my humidifer and HVAC unit as well, and how often to change them.

They worked very hard to get it done right and left the place in the same clean condition they arrived in.  They put down drop-cloths and floor protectors before bringing in their tools and equipment.  And my condo is nice and cool now!
Liz L.
Liz L.
8/23/2016
These people came out and charged my credit card for service call and could not figure out what the problem was.
The next day they did come out and gave us an estimate of $518 which we had it fixed and paid for with a different credit card.
They refused to apply the first $85 I gave them towards the total bill and when they did nothing at all and could not even figure it out.
Professionals???
I would say no
After three attempts they did return my initial $85 charge which I thought was fair and I appreciate that
Je V.
Je V.
2/18/2018
A family owned company that the main goal is the satisfaction of their customers. I have been a loyal customer for years and very satisfied with the service. Had a little issue with my last appointment but the owner - Mr. David was kind enough to reach out and remedy the situation. Thank you, Mr. David ! You alone deserved all the 5stars !
Steve M.
Steve M.
8/15/2016
I'll try not to turn this into a vent session.  But, I am very put off and un-happy with Four Seasons.  

First, I'll say that all the technicians that came on site were brilliant.  Polite, friendly, and informative.  That is why Four Seasons gets 1-star.  The technicians get full marks.  But, the company gets 0.

A brief history of the events.  The storm on 7/24 knocked over my air-con, with about 30 other units in my association.  I called Four Seasons and the 1st tech was out the very next day.  Great.  He explained that other units were impeding the righting and inspection of my unit.  The technician also explained that he consulted with the higher ups and Four Seasons was not going to touch my unit.  Fair.

Now, I call insurance to begin a claim.  They tell me that they can send out their inspector or I can get an estimate and submit it.  So, I schedule their tech and try to get my own estimate.  Four Seasons was the only one that could get another tech out before insurance.  So, the day comes for the new inspection from Four Seasons.  I get the T-Minus 30minutes call.  Not 10 minutes later I get a call from the corporate office saying that they are going to have the driver turn around because there is a note saying Do not service.  After a relatively lengthy conversation with a polite sounding customer service agent, I come to find out that even if I have a check in hand from insurance and am ready to buy a new unit Four Seasons will not perform the swap (I used quotes there because that is verbatim the question I asked).  About 30 minutes later, I get a call from bldg. mgmt. saying that Four Seasons had righted my unit.  Well, while this would have been necessary, I did not authorize the work and I was also told that no technician would touch my equipment.

So, I contact customer service through email with pictures.  They call me back quickly and apologize and that they don't know where the communication was lost and that they would send another tech out to do an estimate.  Tech gets out and does his estimate 30 minutes before insurance gets out there.  Insurance gives me a $1,400 lower estimate than Four Seasons and won't pay for a full replacement.  The whole point of having Four Seasons get me an estimate was to not be at the mercy of insurance.  Well, no such luck.

I then proceeded to call Four Seasons to explain the situation and see if anything can be done.  I am routed to a sales or account exec named Brad.  Brad started off calm, but progressively got more aggressive, angry, and accusatory.  While I understand that you have to play a little defense, there is no sense in constantly interrupting and escalating the volume of your voice.  Being the customer, I felt like I wasn't allowed to speak my mind.  I was told there was nothing he/they could do as this is a you problem and you should take it up with insurance.  I was also told that they couldn't offer any compensation because that would make other people in my building upset if they found out and that their insurance covered the full kit.  Well, that is irrelevant.  Your deal with them is just that.  The deal with me has no bearing on their deal and should be handled as a separate entity.  I try to explain, being interrupted and spoken over, that had Four Seasons given me the estimate one of the two other times they were out there that insurance wouldn't have even come out and I wouldn't be out 2-3x the money I should ($500 vs $1400-1500).  Ben told me that he couldn't give me anything for free or knock any money off the price.  But, they did give me a $495 maintenance package.  It is something, but now I have to deal with more calls to and from Four Seasons.

Could I have went with someone else? Yes.  Should I have listened to friends that have had similar terrible experiences with Four Seasons? Yes.  Should I have listened to Yelp? Yes.
Long story short, Thank You to the great technicians, but doing it over - I would've paid the money to not have Four Seasons work on anything of mine.
Barbara M.
Barbara M.
5/19/2017
This is an update to my review on May 15, 2017....I still feel that the company is not good, I must say that they did reach out to me to discuss my bad review.  The customer service agent was very apologetic and helpful.
Catherine S.
Catherine S.
08/12/2016 12:00:00 SA
I've had a terrible experience with Four Seasons Plumbing. I needed some fixtures and a drain replaced and we had a man come out for a free walk-through/quote. He was super personable and great in person but never got back to me to put together a quote. I contacted Four Seasons again to follow up and was told that the plumber was unfamiliar with the project and needed to come out again to do another walk through. So he came out again put together a list of what I needed and said he'd get back to me in a few days. After following up several times and several weeks later he finally got back to me with a quote that was outrageously high. I asked him to remove some of the requested items and provide me with a new scope and quote. About 8 emails and 4 weeks later, I still haven't heard back from him. So unprofessional and I wouldn't recommend anyone waste their time with this.
Emmanuel G.
Emmanuel G.
10/08/2012 12:00:00 SA
UPDATE: I have changed my review from 1 star to 4. Here's why..

Companies do read their Yelp reviews! After writing a review about my negative experience,  and after talking with a lovely woman from customer service, Four Seasons has agreed to do the work, and give me a credit toward fixing the problem from what I already paid. Talk about fairness!

It seems I may have pegged Four Seasons wrong, They are not a slick talking money grubbing corporation and they definitely care about customer retention. The fact that they even took the time to call me back and attempt rectify the situation was great.

In my book, that's 4 star worthy.

I have scheduled them to perform the work, and if there is no more hassle, I will be awarding the 5th star. Everyone I've spoken with has good things to say about Four Seasons, so I was puzzled as to why I didn't have the same experience. After all the kinks were worked out, they have redeemed themselves with me, and they are OK in my book. Mother may have been right about them..we will see...Updates to follow after the repair is done..
Neko Mimi M.
Neko Mimi M.
02/10/2010 12:00:00 SA
We called Four Seasons for a second opinion after dealing with another hard-sell company that left us feeling suspicious.

The tech was on time, knowledgeable, and happy to answer all of our questions. Did a thorough inspection - disassembled the furnace and crawled inside with CO monitors to properly diagnose if our heat exchanger was cracked as the other company claimed. It was not. Had parts available in his van for immediate repair of the blower motor which was burned out. The other company claimed they would not be able to secure parts. ..

In short, very satisfied with Four Seasons and would highly recommend this company to anyone.
Anthony D.
Anthony D.
02/06/2017 12:00:00 SA
Watch out for Four Seasons!!  I recently purchased a nest learning thermostat.  In my condo I had a humidistat located on the hallway wall that I wanted to hook up to the nest so I can control everything from one device.  According to nest I needed a nest certified installer to hook this up. So I came across Four Seasons as a listed contractor.  I thought, well I see their commercials all the time and they sponsor the Chicago Blackhawks so they must be a reputable company. Boy was I wrong.

I put in the request and I got a service technician to come out the same day.  The guy shows up between the time I was given from customer service.  I was like wow this is great! That's when things took a turn to for the worst.

He looks at my nest for about 5 minutes and says that I cannot hook up the humidistat to this system.  I asked why and he told me that the furnace is too old and cannot be hooked up to it. I told him that on Nest's website it says it can be done.  He asked me well where did I see that.  This already concerned me because I have to tell a Nest certified installer on how to hook up my humidstat to the nest.  I'm starting to get aggravated because that's the reason why I called Four Seasons so I don't have to figure it out!!  He reads what I pulled up on the Nest Website and then goes back to the Nest looking at it for another 10 minutes.  Then he goes back to my furnace and I hear him call another technician for advice.  Not good in my opinion. He get's off the phone and says that my furnace needs a relay installed to get the humidistat to work with the Nest and we'll have to order the relay. I'm like ok now we are getting somewhere.  I ask how much that will be and he says I'll have to look it up but in the meantime I'll do a system check to make sure everything else is in working order.

Mind you I only called Four Seasons to set up the humidistat that's it, I had no problems otherwise with my furnace.  The technician take his CO detector and sticks it inside the furnace while it is running and the device goes off.  He goes to me well that's not good.  I asked what was wrong and he said the furnace is giving off carbon monoxide.  I was like ok this is not good. He's like let me do some more checking.  He takes a his camera and looks inside my furnace and tells me that I'm missing rings off my heat exchanger and some of the other rings are starting to rust.  He says this is what is causing the problem.  I asked how much that will be.  He goes and looks it up in his price book and says that will be $2,500 dollars for a new one, but since the furnace is old you might as well get a new furnace and that will cost $3,500 if I paid cash.  On top of the relay for the nest needed that would be another $350 dollars.  So from going to an $85 dollar service call it becomes an almost $4,000 problem.  I just did not get a good vibe from all this, felt like a sales pitch.  I said well I need to get other estimates and I'll make my decision accordingly.

So I'm super stressed out and worried that my system has been leaking this deadly gas into my condo. And by law , the technician tells me I had to shut off the furnace until I got it repaired.

I was like fine do what you have to do.  Something did not feel right to all this. I work in the construction industry so I decided to I call another company that I work with all the time and see if there really is a problem. They came out a couple days later.

I tell them my problem and he looks at my furnace.  He then asks if I had any trouble heating the place or was there a heavy smell of gas.  I said no not at all.  All I wanted was the humidistat hooked up to the nest.  He looks puzzled, and says well I see absolutely nothing wrong with your heat exchanger. If there were a problem, it would start from the outside first and you wouldn't be able to heat your place normally if the heat exchanger was bad. He then asks well where did the other technician stick the sensor when it went off, I said inside while the system was running. He's like seriously?? Of course it's going to go off if he sticks it inside while the furnace is running cause it does give off gas that's what it's supposed to do.  What a relief and I feel like an idiot because I got all worked up for nothing.  So now that the furnace is good he hooks up my humidistat to the Nest in a half hour.  So I got what I wanted for half the cost of what Four Seasons quoted me.

It will be hard for me to recommend Four Seasons based upon on my experience.

Thank you Four Seasons for the $85 dollar sales pitch and got nothing for it besides stress.  Thanks a lot Four Seasons.
---------------------------------------------------------------------------------------------------------------------
UPDATE

Four Seasons gave me a full refund of $85.  Thank you!!
Steve M.
Steve M.
11/11/2015 12:00:00 SA
We had them install our furnace and A/C 2 years ago. I am very happy with the service and the products they sell. I have recommended them to my family members and also our neighbors.
So far all is good. My only worry is when our free maintanince contract runs out we will be paying close to 200.00 per year for yearly maintanince.
Lj W.
Lj W.
7/26/2016
My mother in law's 2 year old unit stopped working.  I called Four Seasons out to check it at a service cost of $89.  I was told it was just dirty and that an $85 cleaning would solve issue.  Tech did not wait to see if the cleaning resolved issue.  Next day the house was in excess of 90 degrees during a heatwave.  I called them again, at which time they said I was low on Freon which would run around $250 for 1-1.5 lbs of Freon plus handling charges.  If that didn't work, the tech indicate that he'd need to do further tests for leaks.  I politely declined.  I called another Company and they were able to immediately identify that the compressor was not kicking on.  Including the replacement part, the other Company charged $120.  They also noted how relatively dirty my unit was for a unit that had been cleaned the day prior.   After contacting customer service I was refunded the service charge, but not the upsale of the unnecessary and unfulfilled cleaning.  

Bottom-line:  These guys don't know what they're doing and appear to be just selling a random set of crappily performed services that have nothing to do with the actual problems occurring.  Go elsewhere.
Mick O.
Mick O.
7/19/2016
I just received an update from Jessica at Four Seasons Heating. She said that the installation has a life time warranty ( which I didn't know ) and she will refund the $85.00 for the travel expenses. That would have been better at the first place but better late than never.
Thanks
Michelle W.
Michelle W.
2/20/2018
Management reached out and we were able to get a refund on the replaced part. Still waiting with fingers crossed that the furnace doesn't stop again!
M W.
M W.
6/16/2017
Four Seasons has serviced my heating and air conditioning unit over the past 10 -15 years. During the last two weeks of May I scheduled a routine service call. I was given a date of June 19th. Today June 16th I received what I thought was a routine call to confirm the appointment, I was told my appointment would have to be rescheduled.. When I asked why I was told because other people had air conditioners that werent working at all. When I protested I was told that I could keep the appointment but if my system needed to be serviced I would have to pay a separate service call. When I asked if my appointment was rescheduled when the appointment would be, I was told July 19th. This is unacceptable. Needless to say I cancelled the appointment and will find service elsewhere.
Linda L.
Linda L.
12/21/2017
horrible  company  I purchased 2 furnaces one for rental property last year  one for my home in2014   the one at my house has broke down every year since I got it   I wish I had know or I would never gotten the new one last year for rental     they come out and fix it free because it is under warranty now but warranty expires on this one next year  supervisor Joe acts as if it should not be a problem as long as they fix it for free but what about when the warranty expires and I have to pay for parts and labor every year   I get it cleaned as they require every year just had them cleaned in sept. 2017  it broke down yesterday still 12/20/2017  why won't they replace it or refund me something???
this is horrible last year they were all backed up with calls and could not get a service person to me for a day or so I had a sick baby 2months old in house with no heat
Sarah J.
Sarah J.
07/03/2012 12:00:00 SA
After my initial horrible experience - customer service reached out to me to try and make up for the lack of service.  They offered to comp the maintenance, and promised me a first appointment slot.  I took them up on the offer and the service provider arrived shorty after 8, and completed the work.  I was willing to assume that my initial experience was just a fluke.

But I was wrong.  I made another appointment with 4 seasons for an air conditioning service appointment.  I again made an appointment from 8 -1, and took the morning off work.  I called the day before to confirm that the tech would still be able to make it between 8 and 1, and was told that they would.

It is now 1:30, and I am still waiting for the technician - who finally called around 1:20 telling me he won't be here until after 2.

I need to get the service taken care of - so I will wait here for him - but this is the last chance I will give this place.  There is no excuse for their inability to keep appointment times.  If you have too many emergency calls - then let me know to reschedule.  

I am now actually losing money because I have to take the rest of the day off of work, and don't get paid for that.

Never again will I use or recommend this company to anyone.
Ella H.
Ella H.
5/16/2017
Don't get the service plan.  I paid for it and then saw an advertisement for the same price WITHOUT having to pay for the service plan. I asked about it, no good answer. Just doesn't seem to be any benefit.
caitlin c.
caitlin c.
12/01/2014 12:00:00 SA
My boyfriend is a mechanical engineer and knew our ignitor needed to be replaced. But I was home alone when the service gentleman came to check out our furnace. I told him my boyfriend thought it was the ignitor but he told me the unit was broken and needed to be replaced for 4000-5000 thousand dollars. The next day we called someone for a second opinion and they immediately changed the ignitor before we even suggested that was what was broken.
Helen M.
Helen M.
3/23/2017
I purchased heating and cooling systems with Four Seasons.  Yes, if there is a problem they come out to fix it.  But both of my systems are less than 5 years old and they cannot make it through the season without a repair needed.  This is even after I get my annual checks.  Every year we need new parts.  I am on my third Lennox iComfort thermostat.  My AC leaks freon every summer.  I haven't had to pay for anything because it is under warranty, but I bought new systems so I didn't have to deal with all these repair issues.  I won't purchase another system from them again.  The service technicians are really nice.  The customer service agents are mostly rude.
Richard O.
Richard O.
11/05/2015 12:00:00 SA
This place is a rip off. They wanted $800 for a job. I called a smaller firm and got the job done for $210. I was so happy I gave the guy a $20 tip. I calculated that Four Seasons wanted $600 for an hour of labor.
Paul D.
Paul D.
6/19/2016
$250 to come out and clean a bad connection!! What a TOTAL RIP OFF!!! Plus you wanted $400 to replace the part that the driver didn't even have!! You installed my whole entire hvac system years ago and I will NEVER call you again!! TOTAL SCAM!!!! *Update - 6-25-16 since the day your tech came out the air went out twice in one week. FINALLY called King Heating & Air and they fixed it FOR REAL for $140!!! Hope you enjoy my hard earned $250 for doing NOTHING!!!!!!  I will let everyone I know my experience with you!
Mary H.
Mary H.
6/16/2016
Was happy with this service until yesterday. Hot water tank was out, so I'm pretty desperate to have it fixed. First of all I knew I did not need a new tank, technician comes out tells me my tank cannot be fixed needed a part that I could only get through the manufacturer or they could order the part. Then he tells me It would take 5-7 days for the part.....sooo no hot water for 5-7 days, I guess this was to get me to say I'll buy a new $1400 tank from them, mind you the part I needed was a thermocouple the part is universal and can be bought at any local hardware store. $85.00 dollars later, I call a friend he goes to Home Depot buys the part and whooola I have hot water in 30min or less.

In the past I've only had them come out to service my air conditioner that maybe the only thing I will use them for. NEVER EVER FOR ANY OTHER SERVICE IN MY HOME!
Sanjay S.
Sanjay S.
12/30/2017
I know some of the reviews I see here are not very favorable, but I had great experience working with them. The sales person was Justin S, who came to my home on time and worked towards earning my business. By the time he came, I had already made up my mind to go with someone else, however, he was able to convince me to give him a chance and he managed to pull it off. I had a faulty furnace, but ended up replacing all components (except duct work) in HVAC. He also threw in an air cleaner and a UV light, making it a pretty good bargain for me along with great service. I'd highly recommend. I got this service done in early October 2017 and waited till I receive all my rebates and cashback as promised, which all came on time.
Barbara O.
Barbara O.
08/09/2017 12:00:00 SA
Scheduled my annual AC cleaning and tuning with no issues. I had a six hour window (way to long) and I had other appointments scheduled.  Afternoon of appointment called Four Seasons and spoke with a great lady who understood my issue and placed notes in my file so tech came when convenient for me. He called 45 minutes prior to arriving.  He arrived on time and did a complete job.  Was very professional and polite.  Very positive experience.
Danny L.
Danny L.
06/03/2014 12:00:00 SA
The best customer service!!! Same day install of new furnace and central air. Fair pricing. Alfredo and Benito, basically did an amazing custom install. They were professional and I would highly recommend!!!
Denise K.
Denise K.
08/05/2015 12:00:00 SA
I looked into a number of places to replace my ac/furnace before selecting Four Seasons. I have to admit I was hesitant about choosing them as I heard a lot of negative things about them. After using them I don't know why, but I guess anyone can have a bad experience here and there, every business can have an off day. The rep who came to the house was prompt, put covering over his shoes and explained the different ac/furnace I could put into the house. He also advised me of utility company rebates rebates. Frankly Fours Seasons had the best price. I had some issues with my AC the week before the new one was to be installed, so I called Four Seasons. They sent a repair man out w/i 2 hours on a HOT sunday. Turned out my a/c had been set outside not to turn on until it was 80 degrees outside even when I had my interior tempt set WAY lower. For 5 years I wondered why it got so hot in my house and no other repair person noticed that problem. They did not charge me at all for the call because I was set for a new install.

The team on install day was on time, polite and neat. They explained what they needed to do, how long they would be there and how long a lunch they would take - which they ended up working through their lunch.  They cleaned up everything after they were done and moved a box to my garage that would not fit in their truck so I could put it out on garbage day and the box would not be out in the rain until then.

I can say I do not like the thermostat that was installed.  I now have to repair the wall from where the old one was as the new one was not put in the same spot.  The new one seems very cheaply made and appears to be made specifically for Four Seasons. I liked my old one much better, but I don't know if it would have worked with the new system and did not realize the difference in size and open wall area until they were completed with the install and going over paperwork. I did not even think to ask about it.

They called right away to check up and make sure the install went well and have called to make sure everything is operating well.
I would recommend them.
Natalie T.
Natalie T.
5/29/2018
My air conditioning was not working so I call to set up an appointment. The window for the technician was between 1-8 PM (really?!) but ok, I waited.  When the technician arrives he right away talks to me about the fee.  Then he asks where the unit is located. I live in a town home and our until is located on the roof.  Apparently, they do not service a/c units located on a roof.  A few simple questions when setting up the appointment could have saved me a ENTIRE day of waiting and the technician a trip.  WHAT A WASTE.
Keyur D.
Keyur D.
11/24/2013
This team of professional keep impressing me with their work ethics and knowledge.

They install furnace and AC  3-4 months back and when I had question they not only answer the questions but also resolve the problem .

After service and Initial service is great.

Keep the good work, Mat/Justin.

Keyur
Cassie F.
Cassie F.
11/12/2011 12:00:00 SA
I called four seasons when my condo reached 49 degrees this morning. I thought there was something wrong with the heat when I went to bed but wasn't sure until I saw my breath the following morning. Mike came out within 2 hours of my calls (he called first before he got to my place) and was courteous and professional. My thermostat was broken and he also recommended I get my components on my furnace cleaned. They were pretty nasty and I don't think they had been cleaned for at least two years so I got that done as well. He offered a few different options for pricing and I went with a cheaper thermostat that had a lifetime warranty and a plan that will let me get another check up on my a/c for free when the weather warms up. It also allowed my to waive the 85 service fee.

Bottom line: They give you a range of options and do exactly what they say they will do. They charge 85 per visit unless you have a maintenance plan with them but there are no extra fees for weekends or holidays. A solid company with good service.
Michelle F.
Michelle F.
12/08/2016 12:00:00 SA
I am giving them one star because negative stars is not option.
We have been customers in the past so when our furnace stopped working in November we called them. The tech came out and told me my furnace needed two new parts and a cleaning. So almost $900 later he left and told me that if I didn't replace the filter the furnace would stop working again. The next week was really warm so we didn't use the furnace. Then it got cold and we turned on the heat only to find that the furnace is still not working. We called them back and they sent a second tech who was sure we needed to replace the furnace.  We were told that the almost $900 we already spent would go towards the purchase price of the new furnace.
At this point we decided that this seemed very fishy.
We called them back and after being treated terribly by a sales executive they agreed to send out a senior tech. He came out and came to the conclusion that we needed a motor not a new furnace. They said that they would apply half the money we already spent on the new part.
We decided that none of this made sense so we called a second company. They figured out that the pressure switch four seasons put in was the wrong one. I ordered a new one for $50 and it has been replaced and the furnace is working just fine. Four Seasons is a terrible company who has no problem stealing money from customers to make a sale.
Anil P.
Anil P.
8/18/2015
The business reached out to me quickly and resolved my primary concern.
Orders S.
Orders S.
05/09/2016 12:00:00 SA
Here is why I give 4 Seasons ONE STAR: After I had been with them for 25 years, their service deteriorated over time, I finally woke up and compared them to SHAVITZ and I have found by comparison 4 Seasons provides very poor customer service and follow through, and they don't carry the best line of equipment, CARRIER, that SHAVITZ does

I had them for service for many years .. never thought about it much  Until they really performed so poorly in a recent extensive experience with them.  Then I learned about SHAVITZ and had them come out for service for Fall and Spring  -- WOW  NIGHT AND DAY difference.  Shavitz gave me detailed feedback about my heating in the fall and detailed information about my AC in Spring.

My bad experience? I have two townhomes, merged, with two separate systems.  I need a new AC in one of them - 4seasons came out to estimate the repair, and also to give a quote for a new system. They charged $85.  (SHAVITZ did this for free.)  Although 4 Seasons has been servicing my units for for 25  years, they forgot to bring a tall ladder??  I had to reschedule.  This is a pretty basic drop out .... a 25 year old customer and too short a ladder.  

The service guy apologized, said the account notes specifically say to bring an extra long ladder.  This is a sign that the company is poorly run.  It would have been no big deal, if they had actually done what they said they would do.  After rescheduling for a longer ladder and getting onto the roof, They NEVER sent a quote to me.  

I called a week later ... oh they didn't bother to send a quote as promised, and never called because their crane subcontractor said they can't get a crane to my townhouse.  So they just dropped me out. Really?, I said, 4 seasons installed a new AC in 2004.  How did they do that?  Plus my condo association has 24 identical townhomes, and we all have rooftop AC units.  Cranes have accessed these rooms for 5 Decades.  Over and over and over.  Four seasons can't find a crane company?  They can't find a long ladder? they can't find my phone number to apologize for failing to send a quote as promised?  They can't find any quality manager to upgrade the quality of their customer service?

The account manager said the crane company said they can't get in.  I suggested they get another crane company since there is plenty of access, maybe try a company such as the one they used to install my unit 12 years ago, or one of the many that service my 23 neighbors.  I suggested they would lose a 25 year old customer w/ two systems they had serviced for 25 years.  The guy just didn't get it. Nope, it must be an illusion that there are 24 rooftop air conditioners in my association.  

However, hope arose again, as TOM Ext 5159, in Accounts called back  -   Oh, so sorry ... i will get an email out to you right away this afternoon with a quote!  

He never did.  DROPPED ME OUT AGAIN!  I called two days later - I am chasing them - I have been with them 25 years!!, ... So sorry, gee, I thought i sent it ... you never got it?  Its $5.700 but .... well, we have a crane problem, so I can't do the job.

So they lost me, a 25 year old customer to SHAVITZ in Skokie.  They are impeccable in their last two service calls I arranged in order to check them out, always return the calls, provide detailed info when they service a system.  AND THEY PROVIDED A GREAT QUOTE ON A NEW AC CARRIER SYSTEM!  They offered immediate install.

Check them out on YELP ...  They have better service, AND much better brand of equipment, they carry CARRIER,  (4 seasons carries only Lennox) Lennox is a MUCH WORSE BRAND.

Here is one website review by a leading national installer of both systems - they FAR PREFER CARRIER:  In our experience and in talking to other Lennox customers, we have often times been called out for repairs on relatively new Lennox furnaces, some even less than a year old.  Why?  From what we can tell, Lennox parts seem to wear out quicker than their competitors.  But that's not all:  Probably the biggest disadvantage of purchasing a Lennox furnace is how hard it is to find replacement parts, the parts are expensive and don't last as long as competitors.   the CARRIER really proves itself in the reliability, repair and cost departments so I offer the following advice: although we will (rarely) install Lennox products if consumers have their heart set on it, if it were up to me.  I'd recommend you go with the CARRIER brand - Lennox just isn't worth the money in my opinion.

Another national installer says on their website: One area in which Carrier clearly excels is technology!

So after 25 years as a repeat customer, 4 seasons has lost me because their service has deteriorated to far less than acceptable, and after a careful product review, I find they don't carry as good a product as SHAVITZ.  

So I am lucky 4 seasons failed me because now I will have a much better system, a better servicer/installer, and I would not have known otherwise.

Stan
David G.
David G.
07/08/2013 12:00:00 SA
I called and was pleasantly surprised to get easily scheduled ,same day service to our homes ac unit.
The servce agent, Dan, was awesome. He was professional, engaging, competent, and communicative. He diagnosed ouri issues from top to bottom, and fixed our ac perfectly.
Four seasons has won a loyal customer.
I highly recommend them, and look forward to a long, successful maintanence plan.
Tom H.
Tom H.
1/21/2017
Charged my 88 year old father, who's on a fixed income, 300 dollars to install a, 30 wall thermostat.  You should be ashamed of yourselves.
Stephanie T.
Stephanie T.
12/19/2016
We are (soon to be were) long time customers of Four Seasons.  They installed our heating system, ac system, hot water heater, and sump pump.  We have them come out every spring and fall to service the systems for years.  During the recent cold snap (day's high was in the single digits), our furnace wouldn't turn on. The tech spent nearly an hour checking over the system and couldn't find anything wrong.  For some unknown reason, the system just came back on on its own.  The very next day, with temps near zero, the system wouldn't turn on.  I had to wait the standard four hour window for the person to show up even though they were just out the day prior.  The indoor temp was at 60 by the time the tech showed. The tech thought he had a solution.  Its now less than a week later, with the early morning temps in the sub-zeros, again the system wouldn't turn on.  The best Four Seasons could do was to give a four hour window.  I even talked to the assistant to the owner, who was rude and uncaring over the fact that they should be more proactive given the fact that they had been out twice before in less than a week and yet to resolve the problem.

Follow up:  So three times isn't a charm.  They had someone come out yesterday, who thought he might have fixed the problem.  Well, guess what?  Nope.  I'm told that I have until tomorrow for someone to hopefully fix the problem and that the only people that may be able to get someone out today is customer service.  However, customer service has not contacted me and its been two hours since I called in the problem.

Okay, to Four Seasons credit, they did get someone out today so boosted them up to 2 stars.  I have to say I have no confidence that the problem is solved.  Only time will tell.
Cindy D.
Cindy D.
10/02/2014 12:00:00 SA
Four Seasons misdiagnosed my water heater problem and tried to ridiculously try to overcharge me for the repair and also tried to sell me an overpriced new water heater.  I did some research to later find out it was the water valve was shut improperly...and just needed to be reopened.  They are a scam, and I would highly recommend always getting a second quote if you decide to call these guys.  I saved $1800 by doing that.  Just extremely disappointed on how a larger service provider think they can get away with ripping people off.
Terry S.
Terry S.
4/29/2017
Spring maintenance on A/C.  Tech asked for a garbage bag so he could dispose of dirty filter
Ray J.
Ray J.
08/03/2016 12:00:00 SA
In June I purchased an AC/Furnace combo HVAC system from Four Seasons. Within a few days I noticed something wasn't right with the AC because the house wouldn't cool. No biggie, I chose Four Seasons over  other quotes because they're established in the field. The Four Season name gave me assurance in the back of my mind if anything went wrong, they'll make it right. Yesterday I found out I was wrong.

After having to miss day after day of work (6 days in 2 months) to hear their techs tell me lame excuses like maybe you should tint your skylights or you should put up curtains, etc. I finally told them not to send any more techs out. I don't want the unit anymore. They responded by telling me they don't take units back. When asked about the 100% customer guarantee, the Four Seasons customer service rep refused to acknowledge that guarantee and instead kept referring the lemon law. I'm still waiting on a call back as to what the Satisfaction guarantee is.

My AC unit runs non stop. It only shuts off at nighttime. My 2.5 ton AC unit that was 20 years old did a better job than this brand new 2.5 ton Lennox unit. Four Seasons wants me to accept  that I am stuck with a 7000 dollar unit that doesn't cool the house properly for the next 25 years! If it doesn't cool properly now, what's the unit going to be like in 10-15 years. If I plan on selling my house it won't pass inspection! I have to close all the vents in the basement and bedrooms not being used to keep the temp from going up. When I have parties in my house, what am I supposed to do then? These so called HVAC experts haven't even attempted to tell me their opinion of why my house won't cool. They just deflect blame away from themselves.

I'm not an HVAC expert but my guess is they sized the unit by using the size of the unit that was being replaced. By shortcutting the sizing process, I assume they didn't take into account the new addition to the house which included skylights and large windows. The additions was put in 10 years ago. The AC unit that was replaced was 25 years old. Pretty obvious what the issue is to me.

For those of you choosing Four Seasons over smaller shops because of they're reputation, I'd reconsider. We're small fish in their large pond. I give two stars because they were great at stringing me along making me feel like they were going to do the right thing without ever actually doing anything but waste my time. Hey, gotta give credit when it's due.
K D.
K D.
10/27/2019
I have used them for several issues with my furnace over the past few years.  I never had an issue until last year when they came to do fall furnace cleaning and the guy told me that I had a leak in the system.  I told him that was their problem as the part leaking was put in by them and guaranteed for life,  he then tried to tell me that I needed a new furnace and air conditioning system which they would install for the low low price of $15k.  Seriously?  I did not call them for spring cleaning as usual.  But I decided to sue them for a fall cleaning and made an appt for yesterday with a 1-6pm window.  At 5:58 they called and said they would be there in 45 minutes.  I don't know what their definition of we will be there between 1 and 6 means to them but it means you are at my house by 6pm, not calling me to say you will be there by 7.  I know there are companies out there who are reliable and honest and I plan to find one.
Trish M.
Trish M.
6/18/2013
We we're looking to get a new central air unit installed. I filled out the online form on 4 Seasons website and promptly got a call back to set up and appointment with a salesman. Walter came out within the appointed window and even called me before hand to let me know a more accurate time. He was polite and easy to talk with, he answered all my questions and was quick about getting me all the information I needed. He made me feel like 4 seasons would be the right company for me.

After he left we got another estimate, just for the sake of pricing and I had set several up ahead of time. This estimate came in cheaper by quite a bit, so I called Walter and asked him about price matching. He asked if he could call me back, he needed to check in with the office to see if he could match that price. Within 5 minutes he called back, said that the cheaper price was approved, and set me up with a call to financing. I can't remember the lady I spoke with in financing's name, but she was just as pleasant and got us squared away quickly.

A few minutes after hanging up with her Walter had called me back to set up an appointment for Saturday morning for the installers to come out. We had a window between 8 am and 11 am. They showed up right about 10:00.

Steve and Don were our installers. The went straight to work, one in the yard removing the old unit and one in the basement removing the old coil. Steve struggled a bit with getting the old coil out, The metal flashing (I think that's what it was called) must have been built right around the old unit, once he got that out he started the rough task of getting the new one to fit. We weren't having our furnace replaced at the same time, so since our furnace is quite large compared to new models this took quite some time.

I checked in on the guys from time to time, they were always polite and quick to answer my questions. We knew up front this would be a job that took several hours. They kept me posted the whole time though. Steve even found some wiring in my furnace that had been done incorrectly by the last workman we had hired to repair it, not from 4 Seasons, which ended up being the probable cause to why the old unit failed, and if left unfixed would have probably taken down the old furnace over this next winter.

I was very grateful to him for explaining all of it me and answering all my questions. Before he left, he made sure everything about the furnace and air conditioning unit were in working order. They left all the work spaces clean and gave us all the information we would need regarding the new unit.

It's only been a few days since the install, but so far things seem to be running perfectly. Thank you 4 Seasons for a really good experience, especially Steve our installer, he was just fantastic.
Terrance F.
Terrance F.
03/03/2017 12:00:00 SA
Only because i have had a positive experience with four seasons years ago for furnace work am i giving them 2 stars. My recent experience was below that 2. I called them on Thursday for my sewer line to be rodded and have a video inspection. They offered this for $199. The call taker said the plumber would come later that day with the rod and camera. When the plumber showed up,  he didn't have a camera  (said no one told him to bring it). He also informed me that if he were to rod the line and it took longer than an hour to open it, i would be charged double that 199 advertised price. I called their office and told them nothing in there advertisement said there could be addition charges for extra long times and the plumber didn't bring a camera either. I WASN'T GETTING WHAT YOU ADVERTISED. The call taker at that point said the plumber would stay as long as it took to open the line ,i wouldn't be charged extra, and someone would give the line a video inspection the next day. ok, the plumber rods the line and says that there was definitely a problem in line because his tool wouldn't extend beyond a certain point, therefore, the line wasn't cleared completely but was open, free of water. The next day, the video inspector says he wouldn't be able to tell much because there was water back in the line and the camera would only show dark murkiness. Because of this they would have to charge extra for above ground location of the problem. I called again to their office and explained to them that if the plumber had brought the camera on the day the line was rodded, then it would have been clear enough for the inspection so i shouldn't be charged anything extra. They said they would call me back about the extra charges because had check the plumbers story first. But, in the mean time, the video inspector proceeded to do the video any way. He says that the camera went the same length as the rodding tool and tells me that there was definitely a break in the sewer line. I was given an estimate of $6300 for repairs. No one called me back about the extra initial charges. Days later, i got a second opinion. The second opinion plumber was able to clear the line and showed tree roots as the problem.  Four seasons seemed to me to be trying to drum up a big pay day and i dont appreciate it.  Go else where for your plumbing needs, please!
Ben A.
Ben A.
1/20/2017
My heat went out in the middle of a 5 degree night. I called them and the next morning they sent out a SALESMAN. He immediately starts his high pressure pitch. Starts with he can't get parts for my 13 year old Lennox unit. Little does he know that it had been maintained by another company and parts are available. Then he says it's dangerous and leaking CO2. I point to the NEW CO2 dector less than a foot away and say, that works. Anyway the wife and I had previously decided that we wanted a new unit anyway so I am an easy sale. It is however really sad to think that this clown goes into the homes of seniors and others on a fixed income. On the plus side, the installation team was terrific, knowledgeable/polite and did a fantastic job on the installation of the unit..Just be warned that when you call for service a salesman comes out. Not a technician
Vickie P.
Vickie P.
12/08/2015 12:00:00 SA
Today we had our furnace cleaned and checked by technician Cody.  He seemed to be very knowledgeable and experienced.  He was polite and thorough and explained what he had done.  

Getting an appointment for this service was easy and the work was done the next day.  We also used a coupon from one of the mailers that saved us some money.

Thank you Cody for a job well done.
Steven I.
Steven I.
12/21/2016
Extremely expensive. Paid 413 for a pressure switch part. When asked why the price was so expensive they stated because they are able to charge that way because they get to you the fastest. Long story short . Was given a window from 10am-3pm, tech did not arrive till 3 30-3 45 they were unable to get me part that was needed day of appointment. Ordered part for following day, the part that came in was the incorrect part so again had to wait for the correct part to come and be installed later than the anticipated time. Had to miss work for 2 days for a 45 sec job and paid 415 for it. Lost out on money just to overpay for a service that was suppose to be the best safe to say I will not be choosing 4 seasons again in the future.
Julie H.
Julie H.
5/23/2017
Four Seasons has done our yearly maintenance on our A/C and heating unit for over 8 years. The service is very professional and they keep me informed about any issues/ concerns that I may have. Thank you Four Seasons!
R J.
R J.
4/27/2017
DO NOT USE FOUR SEASONS!  The company has no respect or professional integrity and tries to rip customers off.  I contacted the company last year for service, paid the $85 service fee and after the tech spent two hours looking at the heating unit stated that it was working just needed to be reset.  The tech stated that there was no additional charges and left the property.  Later the company sent me a bill with two different amounts on it which I disputed.  Four Seasons sent me to collections and when I disputed the charge with the collection agency - they sent me the notes from Four Seasons!  In the notes it states that the Customer is a liar.  I am offended that a company would make such a derogatory statement about a customer in an attempt to assassinate my character.  If your thinking about using Four Seasons think again they are not reputable and have unfair business practices.
Laura A.
Laura A.
03/06/2018 12:00:00 SA
Four Seasons is VERY RESPONSIVE to customer complaints.  Apparently they read this review and it prompted them to call me to ask if I would amend the review if they refunded my money for the service call.  I agreed!  I just wish this had not happened.  You should give good customer service at all times, not just when people complain.
Wendy K.
Wendy K.
11/22/2015
Always kind, courteous and clean up after themselves.  Very helpful if you have a problem you can fix next time on your own.  Will be using this company in years to come.
Bob B.
Bob B.
03/05/2016 12:00:00 SA
Ok my aunt lives in the its city hard to find someone to come out on a friday night so she tried calling her neighbors recommendation and Sears and abt and all three compare said she would have to wait till Monday.  Not four seasons I advised her to call four seasons and they had her furnace up and running that night it was a part that they had on the truck and the bill was a lot less then the last company who came out it was under $300 they even waived the diagnostic fee because she was a senior citizen . It took hours not days and now she can get back to enjoying life . She said she will only have one company to call in the future if she needs anything. This company goes above and beyond in customer service they answer the phone and are there 24-7 and quality of work. YOU GET WHAT YOU PAY FOR!   And heat with no waiting, or frozen pipes is priceless !! Thank you four seasons.
Amanda S.
Amanda S.
1/26/2017
The Four Seasons sticker was on the furnace, so my tenants called them when there started to be a loud clanking noise in one of the bedrooms each time they turned on the furnace. The tenants explained the issue to Four Seasons, they sent out a technician, who didn't do anything, and said it was something in the ductwork and that he'd have to start opening holes in the walls. That isn't how you address a problem like this. I thought at the very least they'd do a borescope camera inspection of the ductwork to see if they could isolate where the problem was. The technician seemed completely unknowledgeable. When I called Four Seasons to complain about paying $85 for a guy to do nothing and offer outlandish inspection ideas, they said they could send another technician out for free for a second opinion, but I've lost all confidence in their ability to resolve the issue. I definitely won't be using their services again and do not recommend them to others.
Marjie K.
Marjie K.
2/28/2018
Buyer beware.  We needed a new furnace and had Four Seasons come out for quote.  $7800 if we paid cash/check.  I did my homework and 3 other quotes $3,500-4,000 for same unit.  Four seasons response....We'll match any brick and mortars price!  Where is the decency in charging double to begin with?
John V.
John V.
10/22/2015
My experience is only as a tenant and not an owner. Charles (the tech) came by our place and cleaned the furnace. He was a wealth of information and showed in-depth knowledge of the heating and cooling system. Very pleased with his expertise, guidance and overall repair of the system.
Katie T.
Katie T.
3/14/2012
This guys are awesome!
I had never hired or dealt with them till now...and I'm so glad I did.
My hot water burst and made the VERY bad decision to contact a big, national hardware firm that has an orange sign.  (They outsource this work.)   Big mistake, HUGE waste of time.  They came to our place and almost doubled their original quote so had them leave without doing any work.

My husband called and spoke to Jeff about our situation.  Jeff was fantastic, he was very empathetic, provided us a very reasonable quote, assured us this would be the final price and gave us an estimated delivery time THAT day.  Robert was our installer and overall amazing.  Very friendly guy who was familiar with delivering hot water heaters to 4 story townhouses in the city.  He walked us thru the new product, was friendly and did a great job.  He's a certified plumber; very apparent he's extremely knowledgeable and does quality work.  Got everything done in a couple of hours.  He was informative, provided guidance and was diligent.

I'm so impressed by their service and professionalism, intend on using them for our furnace, air conditioning and even handy man services.  

Bottom Line: Stop shopping around, this business is a solid company that provides exceptional, quality service!!
Pamela C.
Pamela C.
3/29/2017
Eli was very friendly, courteous & knowledgeable. Fixed my leaky dishwasher quickly. Only complaint is cost seemed high, but I needed this done quickly.
Marc A.
Marc A.
11/10/2016 12:00:00 SA
I own 17 units and signed up to have them cleaned before the winter sets in. Notice I said cleaned because for the last 10 years I have done so with another company. I have owned these units some for 24 years and others for 13 years and never had a problem because yearly I have them serviced. To my disbelief the technician comes and says the unit is aged and need to be replaced altogether. I said why? I have used it and never had any problem all these years. But he insisted and really pushing a hard sale. He said I was endagering lives. When I said just clean it he said no because it was dangerous. What? I think the technician is still inexperienced and need more training to be making those diagnosis. Another technician of the same company said the same thing for the next unit also pushing to do the replacement also offering a quote. I said that's it. I got me another company who cleaned the rest of the units and I can bet you my bottom dollar these units will survive the next 5 years without missing a bit. Not happy at all
Shana H.
Shana H.
07/09/2014 12:00:00 SA
PRICE GOUGING! DO NOT USE THIS COMPANY!!!!!!! TRIED TO CHARGE MORE THAN 3xs THE AMOUNT FOR THE SAME JOB!!!!!

I have been a customer of these guys for 5 years to perform routine cleanings on my heating and A/C.
I recently called them to fix an issue my tenant was having where the A/C wasn't working.  They came out to diagnose, and told me $1278.00 for the repair in addition to the $85.00 service call.  This made it a total of $1363.00 for a compressor and a fan blade to be repaired.

The service guy called me and told me I had to pay this right away otherwise he was going to leave the unit open.  REALLY?  I initially thought, no way this can be this expensive!
I told the service guy I would call him back because this seemed WAY TOO HIGH.  Within 5 minutes, his manager called me and asked me what I was willing to pay....INTERESTING!  Since this is a reputable company shouldn't they have a set price for something like this?  
I called another local company who is licenced and insured and provided lifetime warrantee on parts and labor.  I gave them the A/C unit name and told them the issue over the phone.  Guess what their quote was with the service call?  $450.00 total.  I was like really, tell me this again one more time.  Yes ma'am we will be out there today to diagnose, and if it is those two parts to be replaced, $450.00. WOW THAT IS 1/3 of the price.
The service manager from Four Season's called me back and said, well I can apply two coupons and give it to you for $880.00 plus the service fee.  Okay, I am no dummy, but that is still 2xs as much as the other place that I called.  
By the way, the company I called is A rated on Angies List and has 5 star reviews on YELP.
The service manager called me and told me if I wanted to go the cheap route I could, but you don't get the value.  I said VALUE MY A@#!  You totally are PRICE GOUGING and should be ashamed of yourself.  How many people are they taking advantage of in Chicago, I just wonder!
PLEASE DO YOURSELF A FAVOR AND DON't USE THIS COMPANY FOR ANYTHING OTHER THAN ROUTINE CLEANINGS!
They just lost a 5 year customer that has multiple rental properties!   If I was an unsuspecting consumer, I may have paid this much, but come on, taking advantage like this is uncalled for!
I can not believe they would try to GOUGE like this, I could understand a few hundred difference, but this much was uncalled for!
I WILL NEVER EVER EVER DO BUSINESS WITH THESE PEOPLE EVER AGAIN!  
BYE FELECIA!!!!
Amy L.
Amy L.
11/23/2019
I scheduled Four Seasons to come for a yearly furnace maintenance on 11/22/2019.  When the technician called me on the phone, I could tell that he was determined to have me replace furnace.  He told me my Heat Exchange has crack and he refused to use his work phone to take pics and document the crack.  Instead, he told me I can use my own phone to take a pic on top of his personal phone and that he can not use his work phone to take pics and to document.  My furnace ran fine when he arrived.  But he refused to put things back on for me (he shut down electric switch and another switch) and said my furnace was flawed and wanted me to make a decision and told me he just replaced another furnace that same afternoon after finding crack.  I told him I need him document and I wanted to find 2nd opinions and I need him to put things back on in the cold winter since I have no knowledge at all how to do these things and he refused... I always liked Four Seasons until this day.
Pat R.
Pat R.
04/03/2017 12:00:00 SA
Dan did a very thorough check of my heating systems and gave what I felt was an honest appraisal. He took time to answer questions. I have used them in the past and will continue to do so.
LaShawn M.
LaShawn M.
6/16/2017
I had a overall great experience with them it started off a little rough but after talking with Sean he was able to make it a overall excellent experience,very professional, thank for helping me and My family stay cool, I would definitely recommend this company to friends and family
Eileen S.
Eileen S.
1/25/2016
Casey, director of relations contacted me the morning following my Yelp posting, obviously?Needless to say, very nice, but yet I kept asking if I could just have a new space heater, still the answer was No not yet had to speak to the owner, meanwhile more calls into Four seasons, now I get the top notch techs, NOW all along HIGH FIVE to all the techs and installers. They came to realize I was not crazy.  Very nice guys some quiet and some fun and humerous to speak  with. Finally on Jan 21st  two  senior techs were sent out they solved the problem and I had heat all weekend.  Casey and the Senior tech called me to tell me that a decision was made that I finally will get a new space heater.  
Hopefully the new space heater will function properly as it should.

I sure hope Four Seasons will compensate me somehow for the mental anguish and aggravation.
Kathy N.
Kathy N.
8/20/2017
Have used Four Seasons for many years for Furnaces and air conditioners. First time for duct cleaning but service -as always-was top rated. Techs were courteous and professional   Job completed with respect shown for home furnishings. Would highly recommend them
Mary K.
Mary K.
6/13/2018
Dave is the best service person we've had in our apartment. He quickly identified the problem with our A/C, explained his work as he went, and was super polite, friendly, and respectful to our home. I was totally dreading the service appointment and came out smiling. Thank you!!!
Natasha H.
Natasha H.
10/05/2015 12:00:00 SA
My family and I wanted to thank Four Seasons Heating & Cooling  and their senior tech, (Willie W) for doing such a commendable job. We had a problem with our furnace not heating properly as it should. Willie was the second technician that came to our home. After thoroughly checking the furnace, he discovered the problem. He took care of it, effectively and efficiently. The furnace is functioning now as it should.
Many thanks!!!!
N. Howard
Chris M.
Chris M.
07/02/2017 12:00:00 SA
Two weeks ago we experienced a problem with our air conditioner.  We purchased the unit three years ago from Four Seasons.  This is the third season using the AC and we are experiencing problems.  Our AC unit malfunctioned the middle of June and it is the beginning of July and we are still experiencing issues.  

Around the middle of June, the Lennox Merit Series unit began making a loud buzzing noise and there was no air flow from any any vents in the house even though the blower fan was operating.  I called Four Seasons as they advertise 24/7 service.  I called on a Thursday and I was informed that a tech could visit us on Saturday.  The customer service representative transferred me to someone else and we were able to schedule a tech for Friday.  This was much better.  My spouse had to take the day off of work to be available for the tech; however, we were desperate for a repair.  The tech arrived on Friday and identified a faulty TXV value and mentioned that there may be a leak of Puron.  

We had to wait for the part to be delivered on Saturday.  The part arrived and a different tech come to our home to install the TXV value.  However, this tech did not believe the TXV to be the issue.  He removed two pounds of Puron.  I mention the Puron because the unit is under warranty; however, the owner of the unit is responsible for purchasing Puron under any circumstance.  The warranty notes R22 and R410A refrigerant are not covered by Four Seasons or the Manufacturer.  It feels like Four Seasons is holding this over our heads as we may need 5lbs of refrigerant which will cost almost $100.00 per pound.  Keep in mind, the part that is causing the issue is warrantied.  If a warrantied part fails, the owner of the unit incurs this cost.  Also, keep all records of any service performed on the unit.  According to customer service representatives, if another company performs service the warranty will be voided.  Other HVAC companies can perform the annual cleaning (required to maintain the warranty); however, you must keep all of the invoices as we had to produce evidence via the invoices that this work had been completed.  Without this documentation, it was clear that the warranty would NOT be honored.  

The above information is an account of two tech visits for the same issue.  At the beginning of July we had to place another call to Four Seasons to request service as our AC unit is experiencing the same problem.  I called on Saturday evening and I was informed that a tech could not visit us until Monday.  I requested to speak to supervisor (given the experience that I had scheduling the first visit) we scheduled a visit for Sunday.  Apparently Four Seasons will not schedule visits for Sunday.  You have to request to speak to a supervisor and that person can schedule a Sunday visit.  Very confusing.  A tech visited us and we need a TXV valve. I do not fault the tech as two different techs were sent to our home for the first two visits which complicated the process of diagnosing the problem.  Nonetheless, Four Seasons had the part sent to our home and I had it in my possession for the second visit.  Now we need the part and I have to wait for it to be shipped to us AGAIN.  The part should arrive within 24 hours and the part should be installed on the same day.  The third visit by a tech re-established the need to replace the TXV valve and supposedly the upcoming fourth visit will be the installation of the valve.  

Now to be fair, Four Seasons provided a free cleaning for next year to make up for the challenges with the first two visits.  I appreciate that.  However, I purchased an AC unit from Four Seasons so that I could buy a Lennox product (thinking they were of quality) and for the service advertised on their website.  Four Seasons advertises 24/7 repair service and while I have found this to be true, I have also had to be assertive to have service scheduled in a timely fashion.  

Four Seasons included the following passage on some marketing material left with us at the time of purchase.

2 year satisfaction guarantee or your money back!  We're so confident that you won't find a more reputable or reliable HVAC contractor, that we back all of our installations with a 2-year money-back guarantee.

We are barely past three years of ownership of this unit and I would exercise the above clause if I could.  I do not trust the system and given the conflicting diagnoses by techs and I have a hard time trusting the service.  

If there is a leak in the system, we may be a month or more figuring that out.  I invested in a new AC unit from Four Seasons to protect and give my family comfort in the home.  Mistake.  I hope that this problem can be resolved so that I can have complete confidence in my cooling system.  I shared with the customer service representative that I would post honest reviews and contact the BBB if my expectations for service were not met today. They were not.
Nancy H.
Nancy H.
6/27/2017
Be careful when using Four Seasons.  We purchased a furnace and air conditioning unit 3 years ago, paid cash... Air conditioning stopped working - we called them to come out - because we work, we could not have anyone come out until after 5pm.  Scheduled an appointment for between 5 and 9pm.  At 8:30pm, no call now follow-up NO SHOW.  We finally called them and they said they would be there as soon as they could.  at 9:45 - STILL NO CALL and no follow-up update.  We called them back and had to reschedule.  The woman was less than understanding and quite belligerent.  She agreed to have someone come out the next day after 5:00.  Service man actually showed up but then said it would be a $1,500 charge to test for a leak... REALLY?!?!?!? He put Freon in the system, took $180 and left.  We called to complain and the woman on the other end said I'LL BRING IT UP TO OUR EXECUTIVE COMMITTEE and call you back before Friday.  It's been almost a week and NO CALL.  The unit is under warranty - but they WON'T SERVICE.  They are only concerned about gaining new customers (that was the reason for missing the first appointment) than retaining existing customers.  SHOP AROUND - READ EVERY DETAIL - HAVE THEM GUARANTEE SERVICE - ASK TO SPEAK WITH THEIR EXECUTIVE COMMITTEE.
Mike N.
Mike N.
04/10/2015 12:00:00 SA
The technician was able to clearly explain the reason for the system problems and my options. He was personable and professional. I felt informed enough to make the service consumption choice which fit my needs and budget. Great service. Highly recommended.
Jeffrey P.
Jeffrey P.
6/20/2017
Customer service poor toe the company line forget about helping the customer. Lack of effort in trying to make the appointment window. If they call and you don't answer your done for the day.  Was told by customer service that I was given an exception in scheduling there next available appointment 2 days from now. What's the exception? It was available! And apparently I'm included in a group of customers that tend to forget they have an appointment, so they have to move on to the next customer. Needless to say my wife and I spent the day at home between 8a-1p without a service call. Apparently the company does not have any techs within the 60169 area code between 1p-6p.  Sad, that a company that prides itself on service couldn't go the extra mile between 8a-1p to honor a service call window. Good bye Four Seasons
Bob B.
Bob B.
12/31/2013
Great installation on our 2 heating units a couple years ago and there service is top-shelf / professional, on-time and in budget.
I highly recommend them!
R S.
R S.
6/14/2017
Every bit as bad as their awful reputation - they could care less about the customer.  Most people will warn you not to use them - listen to them.  Scheduled an appointment.  Sat around for the nearly 4 hour window they gave (half day off work).  When they finally called to say they were on their way, I missed the call.  Called back immediately, and was told we've moved on to the next appointment, sorry.  Offered me no other solution than to wait a WEEK for a new appointment.  Was told thats our policy.  If you don't answer, we move on.  Reality is - they know if you're calling you're desperate, and if they lose a customer, they don't care.
Charles S.
Charles S.
12/26/2015
This company is useless. Tonight Saturday 12/26 my furnace stopped working. Called four seasons because they advertise 24/7 service...a lady picked up told her what was going on and that I had a baby in the house. I received no sympathy from her at all and was told she could not get a tech out until 8am to 1pm on Sunday. Asked to speak to a supervisor and was denied. Asked to talk to a tech or have one call me so I can explain what was going on and see if he could give me a quick fix; was denied that as well. So due to the lack of customer service I was receiving I just hung up.

I called Amber heating and air in Alsip Illinois and was greeted by a pleasant lady who understood the urgency of my issue because of the baby in the house. She took my name and number down and contacted a hvac repair technician immediately. The repair technician called me within 5 minutes of me getting off the phone with dispatch. I told him the issue and then he told me the rates..after telling him to come out and that I will pay the fees, he basically told me I was dumb to pay those fees and it was something simple that I could do. He explained what part to clean and told me how to do it. Within 15 minutes of contacting Amber Heating and Air my furnace was up and running again and I did not have to wait 12 hours for a technician.

DO NOT USE FOUR SEASONS!!! They are not a good company to do business with, especially when you have an emergency like your furnace not working.

Second bad experience with four seasons. Feel free to have upper management call me about my experience and I will be glad to voice my opinion to them as well. You have my contact information.

-Charles Stanek
Sudeb C.
Sudeb C.
06/05/2017 12:00:00 SA
Update: Same day. After I posted this review i received a call from the customer service team. They asked me how to resolve this issue. I told  them the only way is for them to complete their work today. I dont want to have to take another day off work. They said if they could send someone out there if I would consider removing my remarks from yelp. I said if the services were completed today as promised, I would post  this update. At the end of the day they did find someone to come out but would not have until i posted my review. The guy that came out super nice - hes been to my house before. Did a really great job! Maybe I will reconsider them again in the fall. I have updated my star to 3 for making this work.

I have used them for years, They are severely overpriced for any work they do. They are comparable for regular check-ups. I kept them because they were always prompt and their customer service was good - better than the average. I scheduled my appointment a month ago with this company for my spring AC check. They auto texted me this morning to say i am on the schedule and that they would text me back when the tech was on the way.  Instead I received 2 other text messages with advertisements. Then I got a couple of phone calls which I could not answer right away because I was on a work conference call. Then 15 minutes later i got another call telling me that I had missed my appointment and they will reschedule me. SO WHAT HAPPENED to the text message updates? And if I have an appointment why wont you just come to my house and then declare a missed appointment. What if I was in the bathroom or extremely busy with my 2 year old? BAD business practices, This is what happens when a company becomes too big and start messing up with customer service. What they don't realize is that they have to spend thousands more to get customers back that they already had and all they had to do was treat them fairly. YOU ARE FIRED!
Chad Y.
Chad Y.
05/02/2017 12:00:00 SA
About a year ago we had water coming in through the ceiling in our kitchen. I recall it being a windy day out with snow thawing. We called Four Seasons to take a look. The gentleman opened the ceiling, took a look, and couldn't find anything. Given his assessment of not finding anything, we had the drywall repaired.

Fast forward to this weekend when we received a heavy amount of rain over the course of a few days. Water began coming in again through the ceiling in the exact same spot. A family member suggested I go into the attic and take a look at the PVC-bathroom vent. Sure enough, the seal through the roof is worn and water is trickling down the outside of the pipe and on through the ceiling. My thought was that, had Four Seasons checked the attic when they initially came, this wouldn't have happened again and it would've been correctly repaired the first time.

I was connected to Melissa in customer service.  She pushed back during the entire call, first claiming they wouldn't expect the gentleman to check the attic and PVC pipes running through it (because that's not his job), saying too much time had passed (in order for the insulation to first soak, then soak on to the truss, drywall, etc, I think it'd take a fair amount of time) etc. My thought with this is, Four Seasons is supposed to be a holistic service provider - I relied on their expertise and guidance.  The tech never mentioned double checking the roof and/or attic for leaks. You don't take your car in for an issue and expect/assume the techs will only look at the radiator.  You expect them to look at the entire engine! It took a family member suggesting I look in the attic for us to see the problem, OURSELVES. Now, would I expect FS to cover all costs associated with the issue coming to a head again this weekend? No. Do I expect their management to provide some sort of leadership in acknowledging their team of experts should have provided a holistic diagnosis initially, yes!
Mike W.
Mike W.
4/20/2015
These guys did a good job and worked pretty fast.  However, if some of their employees knocked on your door at night, you wouldn't open it.  Overall good though.
FY H.
FY H.
7/14/2016
Four Seasons is an unethical, unknowledgeable heating and AC company.  Please read the below before you consider working with them.  If we could give them ZERO stars, we would.  And, if we can save others from the awful experience we had, which took over 3 months to completely repair, we would feel we had at least done some good.

We have an old house, about 100 years old. We had an old steam boiler in the house that heated the whole house through radiators; it was at least 20 years old, maybe even 30 years old. On a cold night in January, we woke up with no heat in our house and the radiators all cold and silent. We called three heating and AC companies and the first one to come out was Four Seasons. The tech said the boiler could not be fixed and that we needed a new boiler and that they could start to install a new boiler in two hours, which would cost $10,205.  It was cold, we have little kids, and we thought it was great how fast they could install it.  The tech said, we have a 100% satisfaction or your money back guarantee for two years so if you don't like how it heats or just don't like it we will take it back and we will give you a refund.  So, we gave them the money and the unit was installed in just over 12 hours.

However, prior to installation they did not examine our steam pipes for their condition or do any diagnostics on which unit would be best for us.  We watched them closely and nothing was said or done to make sure the unit they were installing would be safe for our house.  We are not experts in the field and so didn't know what the correct unit would be ourselves, or if it was even safe to replace the boiler with a new one given how old our house is and thus how old our steam pipes are.  Never did anyone mention that it might be dangerous to install a new boiler in a house with old corroded pipes as pipes all over the house would burst.  Because the newer boilers are more efficient and stronger given newer technology, they should have at least examined the visible steam pipes in the basement--at which point they should have noticed several pipes were already visibly corroded, and advised against replacing the broken boiler.

Heat in the house was not great but they just said it takes a while for the new boiler to adapt.  A few days later the new boiler caught fire.  The techs had instructed us, as written on the service documentation, to drain the unit once a week, which we carefully had done.  Then we woke up to the smell of something burning and a very cold house.  They came back, said it was their mistake, and said, we should have told you to drain it once a day; they stated the boiler and some pipes had caught fire.  They said they would replace the unit with the same type of unit and everything would be fine.  They installed their second unit.  Within a day, all the wooden floors on our first floor started to buckle.  The house also was not very warm.  We immediately requested that they return to figure out why.  Three service techs came and all said it was not due to broken steam pipes, but all of them refused to go into the crawl spaces under the house to examine the steam pipes, saying it was too uncomfortable because they were too tall.  But they adamantly claimed you can hear or see it if steam is leaking and they apparently didn't hear or see it.  Finally, three weeks later, I demanded that they send out a shorter plumber; he crawled into the spaces and found a large steam pipe that had ruptured and was pouring out hot steam.

At this point we asked another heating AC company to come out.  They said that we have multiple very corroded pipes readily visible in the basement and explained that it would be logical there are likely corroded steam pipes inside walls as well. They said the new steam boiler should never have been installed given the condition of our pipes.  It's not safe.  What if a pipe burst in a wall of a child's room?  If we wanted to have a steam system we needed to replace all corroded pipes throughout the house; alternatively, we should consider switching to a forced air system.

I confronted FS with this information and they stated that they are not responsible for anything in your house except the boiler we installed.  I asked, but as experts, shouldn't you have examined our steam pipes to make sure your unit would be safe and not likely to rupture pipes?  They said we just replaced your unit with something similar and that's our only responsibility.  They refused to remove the steam boiler.  They refused to give us even a partial refund.  When I told them other HVAC companies promised their 100% satisfaction policy means they remove units and give refunds, CS rep Melissa retorted we don't have to follow Their rules.  They claimed their 100% satisfaction or your money back guarantee has a cross next to it and if you look at the bottom right hand corner it says 'see store for details'.  We strongly warn others not to work with this company.
Mario D.
Mario D.
9/17/2016
Unbelievable, Rip-Off
I called Four Seasons because one of my air conditioners went out.  When the technician came out he looked at it and said it was the CAPACITOR.  I asked the cost to fix the air cond. and he stated that it would be $400.00, $300.00 for the CAPACITOR  and $123.00 to put it in. I told him that I have an identical air conditioner and if he could use that CAPACITOR and he said, he could and it would cost $123.00 which I said, fix it.
After he left I did some checking on-line.  The CAPACITOR cost between $6.00 and $10.00.  Let me repeat that.  The CAPACITOR that he wanted to charge me $300.00 for cost between $6.00 and $10.00.  I called the company and they said, IT WAS FAIR because they give a lifetime warranty on the part.  LIAR.  They only give you a warranty if you buy their yearly cleaning package for $89.00 per year or you get no warranty.  
So, if you call Four Seasons for anything, be prepared to pay 30 to 40 times the cost of replacement parts.  Ask what is wrong, let him tell you, buy the part yourself then google it and put it in yourself or call a handyman.  There is NO REASON TO EVER CALL THIS COMPANY AGAIN.  How many of the of our elderly did they cheat?  I'm calling the Att. General on these thieves.
Terri W.
Terri W.
7/24/2016
Choosing Four Seasons Heating was an enormous mistake. If I had read the other reviews on Yelp, I'd have known better.
We placed an order for a new central air conditioner, and new furnace with humidifier to replace what we had.
The first scheduled installation date, two serviceman arrived late in the afternoon with an air conditioner, but no furnace. After about 40 minutes of having them call their shop, we were told they could have the furnace dropped off and they would do the whole job, but that they would be here all night. I asked that they arrange for a new installation date early in the day. I spoke to a representative over the phone who assured me of an early install the following week.
On the day they were scheduled, they arrived around 3:00 pm, and asked where the nearest Home Depot was so they could buy some part they needed. They returned about an hour later to start work. The old appliances had to be disconnected and removed which was a lengthy process. At 9:30 pm we asked if they would be finishing soon and were told it would be at least another 5 hours unless I wanted to reschedule. I asked if they could return the next day but they said the job would have to be scheduled by someone at 4 Seasons and they had no idea when they'd be back.
So, they stayed and finished, working till 2:30 am, several hours working outside in total darkness.
We are pleased to have the job done, and the ac works fine. Hopefully the furnace will work also when we try it, but the process was unprofessional and I would never recommend them to others.
Vincent G.
Vincent G.
11/28/2017
We have had Four Seasons doing maintenance to our furnace and central air unit twice a year for the past seven years, ever since they installed them, they do outstanding work.
Maulik S.
Maulik S.
1/15/2015
I used them yesterday because my heating unit was not working. They analyzed the problem in 30.minutes and provided a solution. Charged me $85 for analysis. So far so good. The solution was to replace a fan blower and their price a whopping $1050. The cost of the blower itself is around $200. They were charging $850 for just labor. The installation took only 30 minutes. Highway robbery as far as the price goes. Would never ever call them again. Be very careful if you plan to use them
Winona J.
Winona J.
10/16/2019
I would not use this company.  PLEASE get quotes from other places.  The salesman who came to my house was not truthful!  After he told me my options and I picked an option, he told me that the payment would be due once the install was finished.  I told him I would be using a Wells Fargo Home Projects card to pay for it as I saw on Four Seasons' website that this is one method of financing they use.  Once the install was done on Saturday evening, the technician (Francisco - AWESOME - very knowledgeable and professional!!!) asked for payment and I gave him the card.  Unbeknownst to myself or Francisco, this card is not a regular credit card and could not be swiped.  I told Francisco to have their Finance Department call me on Monday morning.  Prior to Monday morning, the salesman called me twice - Sunday morning at 8:30 and again on Monday morning.  His message on Monday stop just short of accusing me of not paying for the installation.  He then called me at work and told me the credit card could not be used and that the price he gave me was a cash price - as opposed to what??? I called the Finance Department and spoke with Joe, who politely took care of the situation.  He was very helpful!  Wes, the salesman, only wanted to make the sale. If he did not know the card could be used, he should not have said anything! While Francisco and Joe were awesome, if I had it to do over again, I would NOT use Four Seasons.  They do not care about customers ... only payment!
James A.
James A.
11/09/2017 12:00:00 SA
This showed up at my house at 7pm to replace a pipe from furnace to roof came with wrong part company didn't have correct part had to go find at Home Depot was putting this part in until 12 took me 3 days to get them there called in complained they assured me they would have someone reach out to that never happened I wouldn't recommend using them
Laura D.
Laura D.
10/28/2017
What a scam! The technician told me that I needed to replace 3 parts in my furnace ($2000), then tried to up sell me to a new furnace. He first quoted $4000 for the most basic model, then called the office to see what they could do about lowering the price. Long story short, I had another company come out, and they fixed one part in 30 minutes charged me $0. What a disgrace that they try to take advantage of people like this. I second Ryan T. - trust your instincts, and get another opinion!
John R.
John R.
10/18/2017
Very thorough and professional.  I received an email reminder the day before as well as an email and a text the day of service (yesterday).  The technician, Ernesto, performed our annual heater maintenance and made sure everything was clean and working properly for the coming winter.
Jennifer T.
Jennifer T.
6/15/2016
I called them and they refused to give me a quote on freon.  Insisted that I have a technician out first (which would cost me a $90 service fee).  To me, that's a big (and anticompetitive) red flag!
Nina F.
Nina F.
08/05/2016 12:00:00 SA
This is the Comcast of HVAC companies! They give you a 4 hour window just to provide a quote and then did not show!!!!!!! When the tech did call he was going to be 30 minutes after the 4 hour window! Then said oh you wanted to cancel? Horrific customer service that really didn't care. Use anyone else
Marisol B.
Marisol B.
5/14/2015
Our furnace gave out at the end of winter. I called 4 seasons and they sent Miguel R. the same day at no extra charge. Not only was he able to figure out the problem and fix it. He was very knowledgeable and polite. I was not happy to have to fix our furnace but at least we had great service.
Phyllis J.
Phyllis J.
02/12/2017 12:00:00 SA
Again, as in other reviews, BEWARE of Four Seasons!  We woke up on saturday morning and our furnace was making a terrible noise.  We called Four Seasons and they gave us a service window of 9-2.  That's fine.  The office person was professional and pleasant, the tech showed up at 9:00 and was also very pleasant.  This is where the nightmare begins:

After charging $85 to look at an induction blower fan assembly, he confirmed my suspicions that it was bad bearings on the motor.  Let me just say here that I am a Professional Licensed Mechanical Engineer and have dealt with many contractors over the years.  The technician then quoted us a ridiculous, reprehensible price of $1356 to replace the fan motor assembly, I had already researched the part and found the price to be $145.  I asked why was it so expensive and he gave me an explanation about labor, parts, shipping and their guarantee which is only the installation not the part.  I could tell by the look on his face that he knew that I knew differently.  Felt like highway robbery, which it is.  When Four Seasons called after the tech left for a satisfaction survey, I told the guy that his quoted price was outlandish and he could not explain why the price was so high.  He promised to talk to the owners and then get back to us, but so far nothing.  Doesn't surprise me!!!

Now, this is when the story gets better.  We called Econotemp in Downers Grove on Sunday, after a very cold saturday.  Luckily the outside temps were in the 40's and 50's that particular day and we used our fireplace to keep us warm during the day.,

Andrew, the owner of Econotemp answered the phone understood our dilemna and checked his inventory and found he had the part in stock..  the installation was simple because I was able to remove the unit after the Four Seasons tech left in less than 10  minutes!!!  Installation of the new unit was just that simple, within 10 minutes and we now have heat!!!!

We have never reviewed a business before.  However, my husband feels morally responsible to warn the unknowing homeowners of this travesty.  what happens to the retired, elderly woman on a fixed income when her furnace dies and Four Seasons takes her for more than $1,000 more than they should.  We are also going to write a letter to the BBB AND to Lisa Madigan about the predatory practices of Four Seasons.   Please tell everyone that if you want fair service and honest pricing, use Econotemp.,  Avoid Four Seasons at all cost.
Thalaura R.
Thalaura R.
12/16/2018
Had this company out 7 months ago after a plumbing issues. They tried to charge over $500 for something we've $199 for before in the past. The work this technician did not clear the clog in my line. We were forced to pay the $199 and wait for someone else to come out. So another technician came out and after charging over a thousand dollars the clog was clear. I wrote a review and someone from management called offering to refund some of our money back if I removed the review. After spending over a thousand dollars less than a year later I'm having the same problem. Though they didn't warrant the thousand dollar work they did say I shouldn't have any major issues for about 5 years. So my husband calls and speaks with them and they send someone out the next day. We were told once again that if anything needed to be done it would be $199. They send someone out and after looking at everything say it would be $550. This place is as crooked as they come. They survey your situation and how desperate you are and base their price off that. DON'T EVEN THINK ABOUT USING THEM!!! REPEAT THEY ARE CROOKS!!!!
Jeffrey F.
Jeffrey F.
3/23/2017
I received a call from Dave M to discuss my concerns. He was professional and we were able to settle our differences and I received resolution to my concerns.  I appreciate the fact the Dave reached out to me.  It shows that he cares about his customers and the service Four Seasons provides.
Karen L.
Karen L.
07/04/2012 12:00:00 SA
Recently, July 3rd, my AC went out....during the hottest days in recent history and before a holiday.  Panicked, I remembered meeting Toby M. months ago during a jury duty day at criminal court.  We had plenty of time to talk and when I asked what he did he explained that he worked at Four Seasons and how much he loved working there.  He told me how he had been given a break and was making the most of the opportunity he had been given.  He felt respected at his job and believed he was with a trusted organization with great business ethics.   I asked him for his business card because you never know when you will need help with your AC or furnace!

Well this week I did and I called him.  He called me back immediately and said that while he was in sales, he would go into the office and get a service call set up for me.  Within an hour I was back on the phone with him and he told me someone would be out that afternoon.

Later that day, as promised, Ricardo M. made the service call.  He carefully inspected the unit and he gave me three different scenarios.  One was relatively inexpensive and two were pricey and probably couldn't be fixed immediately.  He said he would try the first option.  It worked!!  The unit is 14 years old and we agreed I would need a new one but now I have time to budget for it.  He was so good natured and polite and I felt very comfortable that he was giving me the straight story.  That is hard to find these days.

So now I am in air conditioned comfort and can still plan to take a vacation this year!  I can't tell you how happy I was with Toby helping me out and Ricardo being such an expert in this area.  I know a new unit is in my future and I plan to get it from Four Seasons.  I will also certainly refer my friends to Four Seasons.

It is so rare these days to find such excellent customer service.  I believe it is usually generated from a business ethic that is expected company wide.  These two gentlemen are clear examples of that.  My sincerest thanks.
Kym H.
Kym H.
06/09/2015 12:00:00 SA
If I could not give a star I would. I scheduled someone to come out and estimate and install a A/C unit for me. I had been using Four Seasons for a couple years and was happy to give them my business.
Well, they completely messed up the appointment and then when I spoke to customer service they were going to make everything right
Haha, jokes on me. They had someone come out and give me a estimate and then told me that my install time would be between 8pm and 11pm. I told them today was the only day I could do, because I was moving in 1 week. Well I Called Customer service at 7:40 and the woman, Jennifer, said that had not even been dispatched yet...
In the past I had suggested them to all my friends, I will be letting them all know to use someone else.
There is more, but I am so over it, I cannot even write anymore about how bad Four Seasons Heating and Cooling is!
Steve V.
Steve V.
8/13/2014
Superb service! Our technician was professional and very informative. I was there when he did his inspection of our AC unit and he was very thorough and explained  everything he was doing and what the measurements he received meant. I will definitely use them again.
Christopher P.
Christopher P.
03/10/2015 12:00:00 SA
Today we had Four Seasons Heating & Air Conditioning back at our home because something was again wrong with our heating system - this time, the thermostat was no longer showing a temperature in the window and the heater wasn't coming on automatically as we had set.  We could turn it on manually, but we could no longer  raise or lower the temperature.  Although it must have been around 5:30 am when we phoned them,  Maureen answered very cheerfully and quickly scheduled a service call with window of 8 am to 2 noon.  It was a little after 9 that one of their technicians, Wayne, arrived.  He was polite and personable, and, after he determined that it was the thermostat itself (and not the furnace, too) that was bad, he replaced it - he had the right tools and parts on the truck with him.  And the new thermostat he installed comes with a lifetime guarantee.
Mary S.
Mary S.
6/17/2016
I feel I was taken advantage of by this company and its shady sales tactics and pricing. My AC was leaking Freon and they recommended replacing it. Since it was 18 years old, I decided that was a good idea rather than trying to find the leak. The technician really seemed to want to sell me an Air Purifier along with the very expensive AC unit. I discussed it with my husband and we decided we did not want to spend an extra $900 on an air filter. We didn't feel it was worth it based on online reviews, and I was even concerned it could be harmful and produce ozone. Bottom line, we were happy with the Merv 16 filters we use and did not want the additional expense. So I declined the unit and it was not included in the contract that I signed. That same day, I was also quoted $900 to move the condenser to a new spot outside, which I had requested and agreed to.
On the day of the install, just as the crew was finishing up, my husband came home from work and went down to the basement. He saw there was a new Apco Air Purifier attached to our furnace and asked why that was there when we didn't sign for it. The installer said he threw it in for no charge, because they worked for tips. I went down and asked what was going on and why he would give us something for free that was supposedly worth $900. He replied that the sales tech thought I wanted it and since they charged the same amount to move the condenser to a new location he decided to give it to us free and repeated that they worked for tips. I told him I absolutely did not want it and it was not on the contract I signed, so he told me I could just unplug it, which I have done.
This whole incident made me feel that I had been taken advantage of and that I was overcharged for my new AC system. How is it that a $900 item is thrown in for free? It makes me feel that I actually paid for that Apco unit and there was some creative accounting. I also did not think it was professional for the installers to ask for a tip. I paid a lot of money for this system (and now realize that I overpaid) and I hope they are paid fairly. Although I sent in a comments post card weeks ago and also filled out a complaint on their online form, I never heard from anyone in the company. I have been a faithful customer for at least five years, and also purchased  a new humidifier and furnace from them a few years ago. The humidifier has never worked properly, and when I commented on that to the AC installers, they said it wasn't big enough for my house. Needless to say, I am very disappointed in this company and its unethical business practices!
K W.
K W.
3/22/2014
TERRIBLE - TURNED MY FURNACE OFF!

Repair person came to fix my furnace today. Spent 1 minute with motor, which immediately started working.  Then took a picture with a cell phone showing that I had a problem with part of the furnace, which MIGHT at some point in the future create an issue.  So, he was required to SHUT OFF MY FURNACE - IN CHICAGO - IN WINTER.  Fine -  if that is your policy, but you MUST tell customers that before you take action!  Then told me that the repair would be approximately $2,000.
Laura A.
Laura A.
01/01/2018 12:00:00 SA
Horrible Company!! I will never do business with Four Seasons again! Sent a Tech who didn't know what the heck he was doing! I actually saw him googling on his phone how to fix my furnace!! Spent over 3 1/2 hours then told me I needed a part that costs $604.00!! Then told me they would have to order the part and be back tomorrow. Seriously I'm supposed to go without heat & the temperature is getting down into the 20's tonight! Your warehouse is blocks away and a supply store is less than a mile away.Called another company was here in less than an hour and I didn't even need that $604.00 part. The bad part was only a $12.00 part!! Nothing like trying to rip off your customers!!
Chris G.
Chris G.
4/13/2015
Good service. Called as my heater vent was making a ticking noise. First technician came out and found the problem. Didn't have the part with him but they did at their warehouse. They had it shipped the same day to my house, and later another technician came out and installed the part. Being that it was high above his head and took some bending and pushing, they guy could've used some help. That being said, he got it done and left the area clean. Both guys were personable and nice and I wasn't afraid to have them in my house.
Lisa B.
Lisa B.
6/19/2014
I called because my pilot light in my hot water tank went out. Within 30 mins the company sent a technician out.  Which was amazing timing.  The technician told me that because my tank had seen a flood a year ago I needed a new hot water heater.  he then began inspecting the furnace which I did not call him to my home for.  By the time he left he said I needed a new furnace and a new hot water tank.  There was nothing he spoke about concerning repairs.  
I then called another tech out and he repaired my hot water tank.  It has been months since this has happened and so far no problems with my hot water tank and my furnace has not had any problems.  Get a second or third opinion before you call this company!  Please!
J P.
J P.
11/28/2015
I had an appointment for vent cleaning that they missed entirely the first time. I was schedule for between 8 am and 10 am. By 10:30 no one even called. I called the main offices and told them that no one showed up. After being on hold about 15 minutes, she said she'd have the guy who was supposed to come out call directly. It was about 11 when I got a call explaining that he accidentally skipped us on his list.

So, I called the main offices to reschedule and was offered a 60 dollar discount. I rescheduled for the next weekend. This window was from 10 am to 3 pm. How could they possibly miss a 5 hour window, right? Well, at about 2:30 pm I get a call saying they're going to be late and wouldn't arrive until around 4 pm. I decided to cancel. So, 8 hours of waiting and I never got my ducts cleaned. After reading some of their reviews though, it sounds like a dodged a bullet.

Not only would I not recommend them, but I'll be telling this story for a long time whenever the Four Seasons name comes up.
Kristen R.
Kristen R.
12/12/2016 12:00:00 SA
Our heat went out yesterday due to a blown motherboard on our 5 year old furnace. It was installed prior to our buying the house 3 and half years ago and was under no warranties. We could have the motherboard replaced for $1300 or so or just buy a new furnace with a 10 year warranty. Not what I was hoping to do right before christmas but we went with the new one. They were prompt and got us a new furnace installed on the same day, even coming in two hours BEFORE their time window of 7-10pm, which was great because I have little kids who go to bed at 8pm.  They got us heat on a very cold day and we all slept well. I now have a heater I can trust with a warranty for the next 10 years in case something goes wrong. Thanks!
Ron S.
Ron S.
08/08/2018 12:00:00 SA
Will never call them again. Blower would not run on a HOT HOT sunday...called Four Seasons and had someone come out. The problem turned out to be the control board and I was told the part would be $1042....but I really should be thinking about getting a new furnace because of the age of the unit..its 19 years old. ( have never had an issue with it and take good care of it )...the tech says its up to us but if we are planning to move or anything the home inspector will definitely talk about the furnace and he could give me quotes on new ones etc etc. In the mean time he would call around to see about the part. No part available but did give me quotes on three different types of furnaces and just say the word and we can make this happen. Good thing i went online and looked at some reviews for four seasons before doing anything...I told him I would have to think about it and he left...I called a competitor from my father in laws suggestion and they came out...yes it was the control board..no he did not have the part, but could get it and install it next morning...the part is only around $225...best part is he jumped the connection and got me air for the night so we could sleep. I went online to check the prices of the control board part and the highest i saw was around $300...then went further and checked the quotes for the three different types of furnaces he gave me and all three were way more of every site i saw online installed too. No one likes being taken for a ride and no one likes the hard sell either. If you like to keep your hard earned money stay away from four seasons.
Mark L.
Mark L.
02/04/2014 12:00:00 SA
They installed my furnace in 2011. Called them to clean it. The cleaning was fine and an $89.95 coupon on their website was great.

However, my Aprilaire model 760 humidifier wasn't working. The tech diagnosed a bad solenoid. He said the cost to replace it was $294. I asked how much to replace the unit. He told me almost $900 and was pushing me in that direction.

While he was cleaning, I looked up the price of the solenoid on the internet. I can purchased an Aprilaire manufacturer's replacement solenoid directly from Aprilaire for $69.95 with free shipping!. They also have a video that shows how to replace it. Using a wrench and screwdriver, it takes all of 5 minutes to replace!

Can't help but feel I was being ripped off. $294 for a $70 part and 5 minutes of labor! When I asked the tech, he said he gets that all the time, but that they guarantee the part for life. Great deal. They last 10 years. I could buy 4 for what he was going to charge. And FYI, the cost of a new humidifier...$260 directly from Aprilaire. That would mean about $640 to install it!!!,

My bottom line, could for cleaning if you have the coupon. However, if they tell you you need more, be cautious! Evidently they don'y think people have access to PCs or smart phones to see if they are being ripped off.
John W.
John W.
12/05/2014 12:00:00 SA
Shady..Shady. Shady.

Broke my furnace during a cleaning tried to charge me $1300.00 for a new motor. I called Hayes Mechanical for a 2nd opinion and Hayes reattached the wire that Seasons loosened during cleaning.

Unbelievably shady.
Kevin O.
Kevin O.
1/14/2017
Excellent service!  Getting an appointment was quick and easy.  The tech that came out was very knowledgeable and performed great troubleshooting to find and fix the problem!  Thank you.
Pam G.
Pam G.
8/22/2018
After moving into our new home, we hired Four Seasons to service the air-conditioner and furnace. The technician insisted we needed all new units, even warning us of death by carbon monoxide poisoning because of a supposed crack in one of the rings. He was quite dramatic. In addition, he said the humidifier was broken, and the electrical plug-in on the side of the furnace did not work. We called a second company in for an opinion. Their technician turned the switch on above the outlet, and voila! the plug-in worked. He turned the water on to the humidifier, and it also worked. The supposed crack was a minor flaw in an area that did not matter. After checking both units thoroughly, he said both units are working as they should, and there was no cause for worry or any need to replace. We felt pressured by Four Seasons to make an immediate purchase, and now believe they would tell a customer anything to make money. The technicians are pressured to make sales, and are rewarded when they do. I would not recommend this company to anyone.
Bruce C.
Bruce C.
12/01/2016 12:00:00 SA
I just want to say that I am extremely irritated with Four Seasons Heating and I would never use them again or recommend them to anyone. First, let me start off by saying that we have used Four Seasons in the past to service our furnace. So this season, my wife called again to have our furnace checked over since she had their coupon for $89.00 and made the appointment at the beginning of October.  They called us back to see if we could change the appointment which I did to Friday October 28th. The technician arrived and started working on the furnace. After a period of time he informed me that the furnace could not be serviced because we had missing seals on the burners and cracks in the heat exchanger which he took video and showed me the problem details. He said that we would need a new furnace and proceeded to shut down the furnace completely saying that it was unsafe. He said that he could quote me out a new furnace. I had no heat so I said go ahead. I told him that why he is at it, perhaps he might want to include an AC unit as well since both were original equipment and we were thinking of changing it in spring. I asked if he could bundle the package so we could get the lowest price. He put together 3 quotes, one for $10.6K, and I believe the other 2 were at about $12k and $15K. He also included new return air duct from 10x24 to 10x25x60. (Incidentally this was installed wrong as it is angled, has gaps within the ductwork and they used the existing smaller opening in the main duct so this didn't do anything). I told him the $15K was out of the question. The other one was for a higher efficiency furnace which he said we could not use since we did not have enough return air ducts (we have 8, one in each main room), and the unit would be operating too hot. I asked when we could have the furnace installed since I needed heat for the family. He checked the schedule and said we could have it on Sunday (2 days later). I said ok to proceed.
On Sunday, Oct 30th, two service technicians came out around 12:00 noon and started right away on removing the old furnace and AC unit. They installed the new furnace and AC unit and fired them both up at about 11:00 at night.
The next day, Monday Oct 31,st my wife had a conversation with another contractor about the furnace and AC unit. She had mentioned the price, since we went through Four Seasons. He indicated that we had overpaid the cost of this type of installation. She asked for him to come out and provide a quote as well. He wrote up the quote and had come in at $7,300 for comparable units. Needless to say my wife was very upset that we would have been overcharged by $3000! She immediately called up Four Seasons and spoke with Customer Service asking Four Seasons to match or at least come close to what the other contractor had quoted since Four Seasons advertises that they would match or be lower than other bids. They said that they would take it under advisement.  Two days later (Wednesday) they called her back and said that they would not be able to reduce their price or offer a partial refund. My wife mentioned that we had 3 days to reject the contract and that they (Four Seasons) could come and remove their systems from our home since she had called on Monday and the install was on Sunday. Again, Four Seasons indicated that they would take it under advisement. Naturally they called her back 2 days later and said that there was nothing that they could do since the contract was signed and the equipment installed.
During this time, I checked into the cost of having a furnace and AC unit installed in our 2400 sqft home. Everything that I researched indicated that for this type of system and based on the size of the units, we should be anywhere from $6k to $7.5K. Even the National Average came in at the same rate. I contacted some additional HVAC contractors to provide me with a bid. All of them provided written estimates between the $6k and $8K range!! One of the contractors (a Lennox dealer) estimate was at about $6500 using the EXACT units that Four Seasons quoted and installed!! That's FOUR THOUSAND dollars cheaper!!
I called Four Seasons and asked to speak with a Manager.  Three people picked up before they transferred me over to a Manager to speak with. Just like my wife, I mentioned the situation and have asked that Four Seasons please make this right by providing a refund to match with the quotes that I had acquired and is noted on their website and ads. She said that there was nothing that they could do, it had been taken under advisement and the contract for the quote had been signed. I mentioned that I signed the contract because I needed heat for my family. I did not have time to research other HVAC contractors to get estimates, especially when the technician/salesman comes out and shuts down my system. I felt that Four Seasons was a reputable company that remains committed to their excellent Customer Satisfaction so I never expected that
Cynthia S.
Cynthia S.
3/29/2017
Just updating our service review from 2014. We have had consistently good service from Four Seasons with every cleaning we have had done. We recently had a NEST installed (what a great thermostat!) and were once again amazed at the professional and friendly service. Fair pricing (they accept competitor's coupons), always arrive on time and we get a follow-up call after the service in case we had any problems or issues. I am surprised to read that others have had less than stellar service as ours has always been top-notch.
Jamie K.
Jamie K.
06/11/2019 12:00:00 SA
We have had issues in the past and it just keeps continuing. Last summer our air broke. Had four seasons out to fix it. The guy said we need a cleaning to reinstate our warrantee, so we did. He then found a leak and said that he would put freon in it and that should last a couple years- so his expert advice to us was NOT to fix it.  Ok, he is the expert. SO come this summer it is broken again.  Trinidad comes out to fix it. He was rude to begin with. He would walk away and not explain to me what he was doing. He said he spoke to his boss and nothing is covered and we now have 2 leaks and we don't have a warrantee.  He last last summer WE refused the repair which voided our warrantee. My husband was at work and I had him on speaker phone to explain what occurred last summer. Trinidad literally picked MY phone up off the table, took it OFF speakerphone and walked to the side of my house to speak to my husband. He tried walking around the house and I had to ask him NOT to with MY phone. Four seasons customer service has not been friendly either.  So even though THEIR expert told US not to fix the problem last summer- we are at fault. I have been hung up on when I called, treated rudely and this has not been handled to my satisfaction at all. Do not use this company.  Nothing but issues
T T.
T T.
3/25/2015
This is an update to my review. I have added stars simply for their great customer service .
They made things right and that's all I asked.
They do care what their customers think.
Wesley O.
Wesley O.
05/03/2014 12:00:00 SA
I know this is one of the largest heating and cooling companies in Chicago.  The plus side is the 24 hours services.  This however means nothing when you can in the middle of night in the dead of winter and they can't come until the morning. Not to mention when they come and fix it in a few minutes charge you a large fee just to come out and then it breaks again right away.  They quoted that we may need an additional part on our boiler that would cost $650.  I later called my normal heating/cooling guy who was not a around for the emergency service and he sold me the same part for $150 with the service installation included.  Enough said
John J.
John J.
08/02/2014 12:00:00 SA
The good:  The unclogged the drain in the bathroom sink.
The bad:  When I called they said we can not give you a price but do offer free estimates.   When the tech arrived before he hit the front door he said it was $360 to rod the drain.   uuuummm...what?  That is something they could have told me over the phone and my answer would have been no thanks.   Shocking.
The other plumber I called was $150/hr..should have gone with that guy.
Ray B.
Ray B.
9/28/2015
Good and honest plumbers are hard to find, so if you call this company for plumbing, you have made a terrible mistake.
I can't describe the the terrible service this company offers, for plumbing work, anyway. If you want plumbing done, and you live in a modest house, DON'T call these people. I've never seen a company where they call the shots.  They make you feel like you're lucky they will service you. According to Kevin, their plumbing estimator, they do celebrities houses. They don't care about modest people, from what I can tell.
They had sent a plumber named Omar to come out and rod a line in the house. The pipe inside on the outside wall was compromised during the rod out, (we understand that could happen) but Omar didn't tell us what had happened. We paid and tipped him, (big mistake) and he was on his merry way. He knew it was compromised because he kept looking at it dripping outside the house, looking agitated (he was agitated the whole time he was here), and wasn't honest enough to tell us what happened.  We had no idea of the leak, because the driveway was wet from a previous rainfall.  It wasn't until the rain dried up, we noticed the leak. We had Kevin, their estimator, come out on a Monday, for an estimate on repairs, and we were told that they would be out on Wednesday. (He had made us put a 1/3 down payment). Tuesday evening at 5:59pm, we were called, saying a plumber couldn't make out until Friday, because the plumber assigned to the job had to go to the hospital.  All the while, our plumbing was leaking. No hurry on their part. Friday, the plumber was supposed to come out at 9:00am, but didn't make it out until noon.
Scott A.
Scott A.
06/05/2015 12:00:00 SA
The installation of the new air conditioners and furnace by the gentlemen from Four Seasons was excellent.  They were clean, courteous, and professional.  They made sure our floors were protected and cleaned up all the mess.  Our system is working perfectly.  I would highly recommend Four Seasons for your heating and cooling needs.

Scott
Nancy J.
Nancy J.
07/07/2014 12:00:00 SA
Between the upselling and outright extortion this company should be avoided at all costs.  I understand if you have an emergency in the middle of the night but in all other cases look elsewhere.  

The technician they sent was on time and polite.  When he walked in he asked if I had the coupon for the air conditioner check up and I told him it was clipped to my check.  He immediately asked if I had filled out the check because there were likely to be additional charges.  I'm not a fool and I expected there to be an extra charge for coolant.  What I didn't expect is him taking the flue off of my hot water heater and then telling me I had to pay him $138.00 to secure it or he would turn off the hot water.  While he was in fiddling with the furnace he also checked the hot water heater.  He called me in to see that the flue was sitting slightly askew.  Amazingly that hot water heater has been in for more than 5years and has never been a problem, and the top of the heater is covered with dust, all except the very top of the vent, WHERE THE FLUE HAD BEEN SITTING UNDISTURBED FOR 5 YEARS!!.  He put the flue back where it had been and put in 2 screws.  That costs $138?  

Go anywhere else.  Don't let these con artists and rip off jerks into your home.
Tim B.
Tim B.
11/22/2014
Had an initial communication problem but overall great experience. Left us hanging for hours with no update. Called customer service repeatedly and they said we would get an update and didn't until hour six of four hour window. Finally got ahold of the manager Marcus who was very calm, understanding, professional and calm. Crew worked until 230am but were very friendly, hard working and did a good job. I'd still recommend them and will use them again.
V R.
V R.
10/06/2016 12:00:00 SA
Bought a brand new heating/cooling system January 2015. One year later my troubles begin. Still waiting for Four Seasons to resolve my problem. Today I waited hours for an appointment that never happen. I called Four Seasons & that acted like they were doing me a favor by rescheduling me for a week from today. I have experienced the WORST Customer Service ever & I am extremely disappointed especially since I've already paid in full for the heating/cooling unit that is suppose to be new. Wish I had done business with another company. Of course, I Don't recommend this company
Laura A.
Laura A.
5/23/2017
Please use ANYONE else for your HVAC needs.  I wish someone had told us this 4 years ago when we purchased a new AC unit from them.  My spouse and I work very hard, and this unscrupulous company took our hard-earned money and in return we received an average unit, shoddy installation and unknowingly were overcharged for everything.  The unit already needs repairs, which are covered under warranty, that Four Seasons will not honor.  Four Seasons tried to extort money from us, telling us they were choosing to void the warranty, because we did not pay them an additional $150+ per year to clean the unit.  For nearly $2,000 we could pay for repairs and restore the warranty.  Please, don't make the same mistake we did.  Go somewhere else - literally ANYWHERE else.
Pete P.
Pete P.
09/11/2015 12:00:00 SA
Update, they did come out and fix the issues for my unit but only after I reported them to the BBB and wrote a yelp review giving them 1 star. They have a good product and have stood behind the warranty issues that I have had. I was extremely disappointed in their customer service department and wish it did not have to go so far.
Joe H.
Joe H.
3/24/2011
We had Four Seasons come out and look at our furnace on 3/23.  The technician's name was Justin and he seemed very knowledgeable and friendly.  He quickly discovered that the flame sensor was dirty and cleaned it.  He also noticed that we had some spray paint in the room next to our furnace (my wife is into art and uses spray paint in some of her work) and said it was possible the spray paint caused the flame sensor to get dirty.  He advised my wife to not spray near the furnace (she only does this during the winter time) to help keep the sensor from getting dirty unnecessarily.  
We are very very pleased with the service we received and will be using Four Seasons for our imminent AC and furnace needs.  Many thanks to Justin!
Roman K.
Roman K.
6/14/2012
Scheduled an appoint over the phone for 6:30pm. Got a call day before from an agent asking me to move to 6:00. Told him I'll try me best to be at 6:00. Cancelled all my late night meeting. Was home 6:05pm. he left. called him back 6:10, he asked to re-schedule. I've never even saw any company treating client like this. Totally disappointed.
....
[update] got a call from customer service 5 mins after this review
... they send agent back... will see
Andy P.
Andy P.
7/19/2012
Sales process was A++.  Dealt with Mark, and I felt like he was straight with me.  He took the time to explain all the options, understand my situation.  I even asked about getting into a pricier, high efficiency unit and he talked me out of it due to the fact that I wasn't going to be in that house for that long.  Straight up good guy and best experience I've had with a salesman to date.

Make sure that you have someone home during the install and that they have a permit.  The team they sent didn't pull it and they shut my site down for a bit,  No big deal because they had it there within an hour and we were working again.

They also wanted to put the pad ON TOP of the existing one, which wouldn't be a big deal if it was level and the same size of the pad.  They tried to build up the sides with my leftover retaining wall blocks, and used scrap metal from the vents to raise the edges to level.  Had a HUGE problem with that since I could basically bounce the whole unit like a basketball!!  I had to help them dig up and out the old pad so we could do things the right way and no way they would be able to handle it themselves.  Make sure this is discussed during the quote process.

Other than that, it was a good experience and I would recommend them.  Take your time and shop around too.  Make sure they know that and they will make sure you have a competitive price.
Trish C.
Trish C.
5/30/2016
We found out that we needed a brand new AC unit during the memorial holiday weekend in which Charles Lomeli was able to work with us on buying a new system at a very fair price. He was very professional and empathetic to our situation. He gave us a lot of good information to make the right decision on buying a new unit. When his coworkers, Rashaun and Sixto, arrived later that evening, they showed the same exceptional professionalism and hauled the unit up 4 flights without complaint. They worked diligently through out the night to ensure we had AC installed and did a great job. I am very impressed with the service and would recommend Four Seasons to anyone with AC issues.
Patrick W.
Patrick W.
5/13/2015
My A/C wasn't working so I had Four Season come check it out.  Turns out I needed a new furnace blower motor.  I had to take off while the technician was still confirming the issue, but before I left, he verbally told me $700-800 for the motor replacement.  My wife was able to stay at the house the whole time but did not hear this $700-800 conversation.  Upon returning, they had my wife sign for the repair at $973.  Exact same repair, nothing additional.  That is my first issue for obvious reasons.  How can the technician be off by 20-40% with his estimate once he has already spent an hour taking it apart, oh and he also does this everyday for a living?  

Second issue - there was no breakdown of any costs - just $85 diagnostic fee and $888 for the repair.  So, I started thinking about the $888.  I did some quick google searching and found that I (a retail consumer) could buy the motor for about $100 from home depot.  I have to assume Four Seasons gets it cheaper.  I understand Four Seasons needs to make money and should markup the product, so let's call it $200 for argument's sake.  That leaves approximately $700 to account for, which equates to $250/hour for labor!

I thought that sounded high so called customer service for a breakdown of costs.  3 different individuals over multiple days tell me they cannot provide any transparency.  I feel like I paid $973 for a $500-600 job based on all info I could find regarding the cost of the part and HVAC labor rates.  What's worse is the lack of any attempt on Four Season's part to provide the detail to counter my concern.  One customer service person actually I asked me how much I thought it should cost.  I said $500, but she didn't seem to acknowledge that.

I would either make sure you get more information upfront (shame on me on that part) or avoid these guys at all cost.  Pricing appears to be plucked out of midair.  Feels shady.
Joe M.
Joe M.
9/22/2016
I have had great service from Four Seasons. They have serviced my furnace and AC unit since I moved into my condo and installed a new AC unit last year. There price was the best for the AC unit. This spring I had a technician come out to clean my AC unit and check it out. He was the nicest and most professional tech I have ever had. I will continue to use this company as long as I own this condo and am in chicago. Thanks Four Seasons...
Paul M.
Paul M.
8/29/2015
I had a terrible experience with this company!

I used a coupon for a Furnace check up before the winter season. The tech. put a wire in unit as part of the check up, to clean it out like cleaning a chimney? OK, the next day, a noise was coming from the unit that wasn't there the day before.

I call 4 seasons, another tech came out and said the barrings are bad and the pump should be replaced! He just happened to have a replacement on his truck.......SCAM!!!

Four Seasons uses low pricing for the units and makes the REAL money in service and replacement parts. I would ask a neighbor for a HONEST HVAC company.
Joseph C.
Joseph C.
05/01/2015 12:00:00 SA
I've been managing apartments for twenty years.  This was my go to company for HVAC problems.  My last two service calls have been outrageously priced.  I don't know what happened to this company, but they've gotten awfully greedy.  I would recommend you call ANYONE but these guys to repair your HVAC.  
The final straw was a call for heat out at one of my units.  My furnace needed a new draft inducer.  The problem was obvious as soon as you tried to cycle the furnace.  The repair quote I got was for $1800.  The inducer motor costs $200.  The job takes one hour maybe two if you're really slow. Then the technician tells me he can't get the part until tomorrow and my tenants will have to wait for heat.  
With those prices, my inducer motor should be in the back of a limousine on the way to my apartment while the technician starts removing the bad motor!

I threw the guy out, and found my motor for $180 at Citywide Supply and Service on 59th St. in Marquette Park.  It took me a little over an hour to put it in myself, and I restored heat to my tenants eighteen hours before the pro's at Four Seasons.
Thanks for nothing Four Seasons!   Your pricing is semi-criminal and you take advantage of people desperate for heat.
David K.
David K.
1/17/2015
The service was fantastic. They were able to come the very evening I called. The technician was friendly and efficient. I am extremely satisfied. I would recommend this company to anyone and I will be using them as needed in the future.
Atachia M.
Atachia M.
1/27/2018
Please do not go to this company. My furance was working perfect. On January 16th I got a tune up on my furance. The tech Four Seasons sent to my house was only 18 years old. He says he had a certificate he got from 6 months of school. On January 25th my furance stop working. I called Four Seasons they tried to charge my 85.00 dollars to come out but they did waive that fee. The tech told me my motor went out and it will cost $1500.00 to fix it. I called Four Seasons and they told me they would discount it and do it for $850.00 that they were not liable. There is no coincidence that after this inexperienced 18 year old kid touched my furance my motor went out. I was really surprised that a company this big would hire a inexperienced tech to do anything at my home. It takes years to learn this trade. I am aware if the motor is not wired correctly  it can force the motor to go bad. My family is now  left in the winter with no heat. They sent another tech out to my home he says the same thing the motor went out. He tells me my furance is old and that's normal. A furance can last 20 to 30 years. My furance is 10 years old that is not normal. 10 years is not old for a furance. I have done business with this company. I bought a new furance for one of my other houses two years ago. I bought a new air conditioning unit for this house a year ago. I feel like they don't care that you do business with them you are only beneficial when you are spending money. I have been good customer  to Four Seasons.We should start a class action law suit against Four Seasons.
Brandi T.
Brandi T.
6/27/2014
My experience from beginning to end was GREAT!  I called and Four Seasons was able to send someone that very day to service my AC.  I had the pleasure of getting a technician by the name of Joe.  He was very professional, kind, respectful of me and my home and most of all, explained everything at a level I could understand.  You could tell he was just as nice outside of his job as he was doing his job.  What a professional!!!  The next day, I received a follow up call to be sure I was satisfied.  Thanks to Four Seasons!  GREAT job and experience all around!
Jamie B.
Jamie B.
11/15/2014
This is a update from my last review. Not even 20 mins after I posted my review on Four Seasons did a lady from the company call me to discuss the matter. Her name was Melissa. She listened to me without cutting me off.. I vented my problem to her. She apoligized over & over & quickly fixed the problem: she offered to refund the money I had to pay this ja*off & EVEN offered to send someone with alot more experience on the field to my house to give me a more through check of my unit FREE OF CHARGE!! Def happy Melissa did follow up with me cause she ensured my faith with Four seasons :) Def will be using them in the future!
Joel H.
Joel H.
10/29/2015
This review is both from a personal, and real estate professional perspective. The reason they get two stars is for readily available customer service, nice technicians, and good seasonal cleaning services and prices. This is why I have used them in the past both personally and professionally for clients. HOWEVER, this was the first time I used them for an actual repair. I had tenants who had no heat, and had to resolve an issue immediately, and order replacement parts asap, so I had no choice.  The issue was resolved, however, for about twice as much as ANYONE else I was able to get a quote from, and I was never given an itemized receipt. But my post research from other providers I called afterwards all told me the prices charged were far higher than they should have been. They offered a free cleaning which was helpful in the experience, but I will not be using them again. (This is from 2013, just found a draft of the review in my yelp page)
Brendon T.
Brendon T.
04/06/2015 12:00:00 SA
these people broke my air conditioner, then charged me for the service visit.  The next guy (from the same company) came out the next night, confirmed that they screwed it up.  I had to have a totally different company install a new HVAC as a result.  This company seems to employ anyone and then push to have the most costly solution delivered.  it's a crapshoot as to whether or not they will have someone competent show up, so just don't bother.
Tejas G.
Tejas G.
12/11/2013 12:00:00 SA
Post the review they offered me a refund of  50 usd... I rejected it...
Sorry updating after a long time...but that is the truth...
Jen K.
Jen K.
8/15/2016
I can't say enough about Four Seasons. they have been so helpful, thorough, and responsive. No matter who I spoke to, whether it was the estimator, scheduler, any of the women in the office (accounting, customer service, etc.) they have all been so courteous, and so helpful! I am so glad we did our business with them. I admit we were nervous, because sometimes when you go with a big company you get lost in the shuffle, but they don't sub-contract; all the installers and staff work for, and are trained by Four Seasons, so they have accountability. We did a full HVAC change-out: air conditioner, coil, and furnace. the day of the install, the guys ran late, and called. when they showed up, they said they would stay as late as we wanted to get as much done as they could. they promised the A/C would be up and running before they left (it was july 4th weekend), and they were true to their word. we had them leave around 10:30 at night, and they still had to drive all the way back to their home office, over an hour and a half away. the next day, they came right on time, and when they were finished, they explained everything, inspected the install with us, and cleaned up thoroughly; you wouldn't have know we had so much work done, there wasn't any scrap or trash left behind! the system itself is top-notch, so quiet, so much more efficient than our old one, and we did it in the nick of time, right before a nasty month-long heat wave.
My estimator emailed me all the rebate information, and when I needed help getting a copy of a paid invoice, the office was quick in emailing it over. I had such a great experience, and want people to know not to be afraid to use Four Seasons.
They also offer a longer warranty than other companies that quoted us, and a service plan that is a bargain. They also come out 24/7 even on holidays if you need emergency service (the other companies that quoted us were strictly mon-fri 8-5; what if your heat is broken at 3AM on a saturday?) Don't be put off by the occasional bad complaint; very few people take the time to wite good reviews, and the bad ones are small compared to the amount of customers they have. Even if you look at BBB, most of their complaints are minor (scheduling, billing questions) and all are resolved. I feel great about these guys, and know if there's any trouble they'll take care of it!
Sami M.
Sami M.
04/02/2015 12:00:00 SA
I had Four Seasons Heating & Air Conditioning install the whole system for my 3 stories town house in Chicago. My experience has been very bumpy with their service, and very frustrating at best.

-They overcharged me (I have proof).
-They installed other/cheaper hardware than the one they charged me for (I have proof and pictures).
-They did not finish installation in time.
-They did a sloppy job, I had to call them twice after installation for faulty wiring and leaky humidifier.
-and lately they are even refusing to honor the contract and install the humidifier that we agreed on.

This what they quoted me(and what i payed):
The Quote:

-Furnace (LENOX 90K BTU - 2 Satge - variable speed fan)  : $5,275.0
-AC (Both Internal/Coil and External units) 13 SEER 13ACX-036: $5,175.0
-Humidifier : LENOX HCWB3-17 $595.0
-Hot Water Tank (50 Gallon RHEEM : $1,255.0
-Thermostat :(iComfort) $395.0
------Total $12,300.00

(their sales agent showed me several rebates that they totally ignored after the transaction)

Update 4/2/2015
I called them a few weeks back, they sent a technician who admitted in writing that the humidifier they installed was not a good fit and was actually causing problems that could damage the new furnace by leaking water right inside it.
He said that he just have to report back to them and that they will call me with a plan of action, several weeks later, after i was sure they are not calling, I decided to initiate the call,
now their customer service uses a different tone with me,
the latest representative I talked to hang up the phone on me and all she has to say is that the technician was on vacation and that there is nothing they can do.
even after I explained to her that I am actually only asking for something I already paid for...
At this point legal action is my only resort.

I will post pictures and copies of the documents later.
Stacey P.
Stacey P.
3/30/2015
Wish i would have read these reviews before calling four seasons this AM. It looks like everyone has the same review - high prices!

The $85 diagnosis was that my furnace circuit board was blown. The repair for a new board and installation was quoted at $885 - over double what I have paid for the same repair before.

In the past I've enjoyed the professionalism and customer service at Four Seasons but I was completely shocked by the quoted price. We have a 15+ year old furnace we are planning on replacing in the fall (which i shared with the tech). Seems to me they have outrageous repair costs to try to push homeowners into purchasing a new unit or back them into a corner to make the high-priced repair. (they also asked me the age of my unit on the phone when I scheduled the appointment).

I've had this same thing repaired before about 6 years ago and the cost was less than $300. I called another place and they quoted me $407 - over half of what four seasons did.

I'll give them this, they are responsive and customer service follows up, is professional and offers to work with you. I appreciate the effort to work with them to get a lower price but why should I have to do that.... or get a second opinion for a simple repair. My furnace is broken, and I want a cost effective solution to get me through until our planned replacement in fall.

I get it, everyone needs to make a profit at the end of the day - you have great parts with a lifetime warranty... so your prices are out of control high. Just do a better job of letting your consumers know that's the business you are in so they know what to expect.

Everyone else, I wouldn't recommend four seasons for repair. They did a good job cleaning a few years ago, so if you have a new furnace you are maintaining, they are probably great for you. If you have a repair need, I'd call someone else.
Matt D.
Matt D.
08/11/2018 12:00:00 SA
DON'T USE FOUR SEASONS! I strongly urge you to stay away from this company. The technician installed a hard start kit on my AC for $615. I know know that other, reputable companies charge around $250 for this service. The tech mentioned that this was a temporary fix, so before he left he provided me with a quote for replacing my entire unit. The tech must have assumed I knew nothing about AC unit pricing (after getting away with charging me hundreds of extra for the previous service), because he quoted me $6235 for their lowest level unit. My AC went out four weeks later. I was considering calling Four Seasons to come back and replace the unit, but decided to get a few other quotes first. I found six other companies that would install it for $3500. I find it reprehensible that this company thinks they can try and get away with prices that are $2700 more than literally everyone else. I can't imagine how many people have been conned by them. They will try to scam you. I am lucky that I only lost $615 from these crooks.
Lauren H.
Lauren H.
3/27/2017
As an update fourseasons did refund the 85 dollars that I paid for not actually doing any work when the service guy came out. This was a week after the initial review.
Melissa W.
Melissa W.
12/13/2013
If you have to spend thousands of dollars on a new furnace in the middle of winter, you must use Four Seasons!  Recommended by my condo management company, I called for a technician when we had no heat, and it was 10 degrees outside, and Four Seasons' truck arrived within a couple of hours.  The technician, Dean, was gracious, knowledgeable, and informed us of every step along the way.  At first, we thought we just need a new wheel and some other obscure part, so Dean ordered the part and we arranged for another tech to install it.

That was when we got to meet Brad.  Brad was wonderful, too.  He helped accommodate the delivery of the part and he spent hours installing it.  But, the part didn't matter because Brad realized that we needed a new board, and the cost of a new board plus the other parts was almost what we would pay for a new furnace, so he talked over with us the options for a new furnace that was a 95% efficiency model and a name-brand (unlike our crappy no-name broken furnace). Brad also connected us with Kathy in the financing department, who was amazing!  Kathy patiently worked with us to arrange the financing that made the installation of our new furnace possible.

Which brings me to Gabriel and Noe, the two technicians who installed our beautiful new furnace.  Brad had warned us that it would take at 6-8 hours for the installation, and, sure enough, Noe and Gabe work diligently for 7 hours straight, until the furnace was installed and we understood how to operate our new thermostat.  They were extremely gracious and efficient in their work, cleaning up thoroughly when they were done.  We tried to offer them food during their full day with us, but they declined all offers, save for one glass of water.  How they managed to work so hard with no sustenance all day baffles me!

Bottom line:  Four Seasons is a quality operation with first-rate technicians who take pride in their work.  Though I wish I didn't have to spend $4000 on a new furnace, I am glad I found Four Seasons because I am confident that the great heat we have had for the past two weeks will continue for the next 10 years, and that if I have any questions or service issues, I know the good people at Four Seasons will be there for me.
Glenna C.
Glenna C.
2/16/2016
My heat went out and I gave Four Seasons a call to have someone come check out the reason. I suspected it was the ignitor. The guy was there within the hour and was really cordial and friendly; however his diagnosis and their pricing was not! He told me the ignitor was broken, which I suspected and that the heat exchanger was cracked, which means I would have to replace the whole furnace. He even had the audacity to show me a picture of it. Mind you the hole to be able to look at the supposed crack is about centimeters by 2 centimeters. There is no way you would be able to take a photo of that. It was definitely not a picture of my cracked heat exchanger, but one saved on this phone to get customers to believe the diagnosis. He told me the cost of the new furnace, plus installation and removal would cost $3700, even gave me a new customer discount and waived the $85 inspection fee. How generous! I have a 2 bedroom place not a whole entire house. You can buy a furnace the size place for about $2K. In my haste to have the heat fix, I went ahead and made a tentative appt for the installation for the following afternoon. In the mean time I decided to have a second opinion come in. The second opinion came in and was able to fix the ignitor no problem. The heat was running again. I asked the second opinion about the heat exchanger and he said there was definitely not a crack in it and the other gentleman would not have been able to see that without taking the unit apart, which he didn't. Nice use of a fake picture Four Seasons! The misdiagnosi,s in order to get more money out of me is atrocious! I will never be calling these people again. I hope if you do, you have a second opinion come in before moving forward with them. I called to let them know to cancel the install and they immediately asked if I had my credit card handy to pay for the inspection fee. You have to be out of your mind!
Daniela S.
Daniela S.
12/13/2017
While some warned me about the prices of Four Seasons, many said the quality would trump the cost, but I came out of my appointment now feeling scammed. A rep just called me and asked, if my technician was polite and clean - yes he was. They asked if he serviced the unit and gave me a postcard in the end - yes. After the call, out of curiousity, I decided to Google the part that the technician told me I needed to be replaced in my furnace (a capacitor). When I googled the part online, the capacitor was on sale for $11, and I got charged $309 to replace it (took him 5 mins to pop it in)!!!!!! If that is not being taken advantage of, I don't know what is. The technician spent more time doing the requested tune up for $89.95, than the time he spent on the so-called part that needed to be replaced. Things like this make me ill, and I don't think ANYONE should be subject to such deceit and manipulation. To me, tune-ups at this company seem to be a gimic to get a technician in your door, to then sell you things you may not need, to then gain a commission - because there is no way that this should have cost this much (less than 5 mins to replace a part does not equate to $309). This is definitely a learning experience for me, and I can't say I can ever trust this company again.
Dave S.
Dave S.
01/11/2016 12:00:00 SA
I'm a property manager with experience dealing with many different contractors of all types.  Four Seasons was once a good service, but now it's just a scam.  I scheduled a cleaning for two gas heat wall units.  They require a membership fee in order to get the rate they advertise.  The guy who arrived was an hour late without any phone call or email.  I called the office and they kept me on hold for twenty minutes until I just hung up.  When he finally arrived, he began cleaning the unit while I did some work in another room.  After an hour he told me that he had to make a repair to one unit and that the second unit needed to be completely replaced.  He started giving me a sales pitch for the replacement as well as replacing both units.  However, not only did he repair the first unit without first asking me, he also failed to mention that he charged me an extra $240 for the repair.  He also charged me for the cleaning of the second unit despite the fact that he did not clean this unit.  Instead he gave the excuse that it was broken anyway.  I'm understand that it would be silly to clean a unit that needs to be replaced, but the fact that he tried to charge me for a service he did not perform was a huge concern.  After a heated debate, he finally agreed to just take the money for cleaning one unit as well as the $240 additional repair to which I did not consent to or have any notice about before he acted.  Afterwards,  I contacted another company that showed me the repair was faulty.  The result was a malfunction that posed an extremely dangerous fire and carbon monoxide hazard if I turned the unit on.  Four Seasons is dangerous and a scam.  Beware!  This event occurred in early October of 2015.  The company I used to fix the problem was Oasis Heating, and Oasis was great!
Mark D.
Mark D.
03/10/2015 12:00:00 SA
I don't usually write reviews, but when I see unethical business tactics like I experienced last week, I have to do something so that hopefully those tactics change.  

There was a loud fan noise/squeak coming from the furnace in my house.  I wanted to have a professional check it out to confirm the problem.  I called Four Seasons and they sent someone out that day.  It cost $85 to have the technician check it out.  After about 30 minutes, the tech asked me to come by him so he could explain what he found.  

He indeed found the noise was coming from the inducer/vent motor.  I expected he would just tell me what it cost to replace.  Instead, he explained how a few dried water droplets he found (likely from condensation) indicated that the inducer/vent motor may have gotten water, which eventually caused it to wear down faster and make the noise I was hearing... a plausible scenario.  I told him I have lived in the house for over two years and there has never been any evidence of water since I've lived there, so it must have been sometime before I moved in.  He agreed.  He then went on to try to convince me that because there is a chance that water could have found its way down to the circuit board (no evidence of that whatsoever), he was not allowed to do any work on my furnace unless the circuit board be replaced as well.  

He then tried to convince me that this theoretical dried up water could cause an electrical fire.  I told him clearly if there ever was water near the circuit board, it happened years ago and has long since dried.  He said that fires can happen long after a water incident.  At this point I knew I would never use these people to do a repair, so I played dumb and asked him how much these repairs he was suggesting would cost.  His answer - $2,100 ($900 for the vent/inducer motor, $1,200 for the circuit board).  I said, I may as well get a new furnace for that price.  These were the magic words he was hoping for.  He agreed with me, and happily started explaining my options for a new, $5,000 furnace.  

As soon as he left, I ordered the inducer/vent motor from Goodman for $160.  It came two days later, and I installed it myself in about ten minutes and everything is working great.  It involved a couple screws and a basic wire plug.  There is, of course, absolutely nothing wrong with the circuit board and no evidence of any water.  I just feel bad for people that don't know any better.  I also feel taken for paying $85 to have someone try to steal my hard earned money.

UPDATE:  Within five minutes of posting my review, I got a telephone call from Four Seasons to discuss.  I got great customer service from the employee assigned to handle online comments/complaints, was refunded my $85, and was asked to consider editing my review.  After thinking long and hard about this, and seeing other customers that did update their reviews, adding stars, I have decided that I will not give more stars.  Good customer service should not start after one is caught providing bad customer service.  The technician that came to my house was clearly trained to exaggerate the problems and try to squeeze me for as much money as possible, rather than finding cost-effective solutions.  I want my review to stand so that future customers that may not know any better don't get taken for thousands of dollars to fix minor issues.  Four Seasons should consider focusing their efforts on properly training their technicians to be honest and have integrity, rather than focusing on training employees to handle complaints from customers that know better.
Kurt H.
Kurt H.
09/12/2016 12:00:00 SA
We're a longtime customer and Four Seasons continues to provide great customer service.  We just had them out to fix a faulty hot water heater - they were very quick to respond, professional in their work and at a reasonable price especially on such short notice.   Nice job guys!
Ed G.
Ed G.
03/03/2017 12:00:00 SA
My inducer motor went out. Technician came out right away. Told me that my 9 year old furnace in addition to needing a inducer motor, the main motor was on its last legs. Stated he wasn't a salesman, but might be cheaper to get a new furnace/ac at a price of approximately $4,500. Upon further questioning, stated main motor could last a few weeks to a couple of years. Cost of just replacing inducer motor would be $1,400. Got second opinion same day. Inducer motor replaced for $400 and told my furnace motor in good condition. Do not recommend this company!!!
Cathryn W.
Cathryn W.
01/10/2014 12:00:00 SA
Originally I gave Four Seasons 1 star as I was very dissatisfied with their service. We had several issues with the installation of our new furnace including parts being broken and being without heat for 24 hours. Basically, anything that could go wrong did go wrong. After dealing with customer service and informing them of the situation they were very receptive to our criticisms and worked with us to resolve the issues. I do appreciate the technician Miguel leaving at 7p on Friday night and returning at 9:30p with the part that needed to be replaced as at this point we were already past the 24 hour point of no heat. I can also appreciate Diana and Melissa's work from the customer service department in getting a resolution to the issues and this is why I've updated my review from 1 star to 3 stars.
Julia H.
Julia H.
03/01/2015 12:00:00 SA
We have been using Four Seasons for about two years.

We've had about 4 visits from different technicians.

Of the 4, 3 of them have been very professional, given us clear information about what we needed, showed us evidence of what the problem was.

The other guy took care of a few things I didn't ask him to...didn't charge me, didn't wreck anything, but I felt he should have focused more strictly on what he was there to do.  I dunno, maybe looking for a tip or something.

Maybe Four Seasons needs to create a more consistent training program for the people interaction end of things.

We're still using them.
Mack A.
Mack A.
2/26/2017
Move along and find another HVAC repair. Due your research!!!! If a place has a lot of one star reviews, that should be a telltale sign. Don't be a fool like I was. Let me start the story.

The morning of 2/25/2017. I woke up to a 56 degree house. Checked thermostat and was working. Checked furnace. Blower motor would turn on, I heard it cycle, and could smell gas. Just no ignition. Previous owners had a Four Seasons sticker on the vent and I remember their advertisements from watching many Chicago Bulls games. Without reading reviews (like an idiot) I called and scheduled a technician. They informed me it would be $85 for a repair visit.  The tech came as scheduled. He came in and looked at the furnace. I told him I think it's the igniter and he agreed, but he said he needed to check the heat exchanger for cracks. With one screwdriver, he removed a small piece/panel and put his finger inside. He said he felt cracks in the heat exchanger and I would need a new furnace. I didn't know it was that easy to test the heat exchanger (Sarcastic eye roll). He spent more time giving me new furnace estimates than looking at the furnace. He was in and out within 10 mins and now I'm out $85 for nothing but a sales pitch.

So, I wanted to get a second opinion. I did my due diligence this time and called a different HVAC company with excellent ratings and reviews on Yelp, Google, etc.... I called and explained my situation over the phone and told the technician what the Four Seasons technician did and said. He said let me look before you decide to replace it. Tech came and did much more troubleshooting than the Four Seasons tech did. Checking for voltage to the ignitor, then removing and inspecting the ignitor. He then replaced the ignitor and wouldn't you know it, we are back in business and have heat again. Been running like it was before the ignitor crapped out. He charged me $200 for parts and labor. Even the estimate for a new furnace was about $600 cheaper from the second company than what Four Seasons quoted.

**UPDATE** My furnace has been working like normal for a week. Customer Service called and I explained my situation. I asked for a refund for the $85 Service visit. Which they refunded (hence I moved my review to 2 stars). Also, a sales guy called and I told him what happened. He then tells me they have pictures of the cracked heat exchanger. I then tell him no way, I stood there as the technician worked. Unless he has a tiny camera with a flash on his screwdriver, there are no pictures. I laughed when he said the second opinion is free. No thanks!

Lesson learned.
Maryann G.
Maryann G.
08/04/2016 12:00:00 SA
We have used Four Seasons for our heating and AC needs for many years. They are always prompt, professional and take care of us and our needs. Even the staff that answers the phone are wonderful - knowledgeable and polite.
Shirley L.
Shirley L.
07/03/2014 12:00:00 SA
We have a Four Seasons Heating and Air Conditioning unit installed in 2007 and have been very satisfied with its capability and efficiency.  We have it checked bi-annually to insure its consistency and performance.  On this occasion the technician who came to perform the service was named Bruce.  He was excellent.  He analyzed the problem, and went for the most cost effective approach.  He also made adjustments in enhance the units effectiveness.  In addition, he answered all our questions faithfully and honestly.  I would definitely ask for him again.
C J.
C J.
6/28/2016
Disappointed.  I have used them for the past five years but my experience this year was so not great.  They seem to be focusing on shoving as much cookie cutter business through as possible and service for existing units is only available M-F during normal business hours so good luck keeping up your warranty mandated annual service if you have a regular job.
K B.
K B.
11/12/2017 12:00:00 SA
Four Seasons came out last week to install an ecobee 4.  We specifically explained we had an older boiler and were told that would not be a problem.  The technician came out and installed the ecobee4 and we thought all was fine.  48 hours later our heat stopped working completely.  We called on Saturday to explain we had no heat (and have an elderly couple living in the building) and were told no one could come out until Monday, but a technician would call us to troubleshoot.  We called again and got them to agree to a Sunday afternoon appointment.  (And no technician ever called to troubleshoot).  A technician came out today around 5:00pm and said the ecobee4 should have never been installed!  SAME COMPANY GAVE US COMPLETELY DIFFERENT INFORMATION.  Apparently, using the ecobee4 on our boiler caused it to run so hot it melted its own wires.  The technicnan put in some new wires, removed the ecobee and installed a basic thermostat.  So...we've now been charged $300 for installation of the ecobee and $250 for a repair, which Four Seasons caused, by either not properly training their technicians or not caring.  This has been unbelievably frustrating.  We will be seeking a refund and will not use this company again.
Brett L.
Brett L.
10/27/2016
I would never use them.  I had an appt. scheduled four weeks our for service of 2 furnaces.  I also called twice the week before to have them add on a wet switch to be installed.  They called and were going to be here past their window time, which was an issue because the attic furnace is above the kids bedroom and they would be napping.  They also did not have the water switch that I asked to be installed.  Very undependable and not professional.  Another example of a large company that is not focused on customer service.  I would not recommend to anyone.
Tracey L.
Tracey L.
06/01/2015 12:00:00 SA
Four seasons contacted us regarding the issue we had with our AC unit.  They were professional and gave us a refund for our troubles.  It's nice to see that a company truly cares about their customers and takes these things seriously.
Ed G.
Ed G.
03/03/2017 12:00:00 SA
My inducer motor went out. Technician came out right away. Told me that my 9 year old furnace in addition to needing a inducer motor, the main motor was on its last legs. Stated he wasn't a salesman, but might be cheaper to get a new furnace/ac at a price of approximately $4,500. Upon further questioning, stated main motor could last a few weeks to a couple of years. Cost of just replacing inducer motor would be $1,400. Got second opinion same day. Inducer motor replaced for $400 and told my furnace motor in good condition. Do not recommend this company!!!
Cathryn W.
Cathryn W.
01/10/2014 12:00:00 SA
Originally I gave Four Seasons 1 star as I was very dissatisfied with their service. We had several issues with the installation of our new furnace including parts being broken and being without heat for 24 hours. Basically, anything that could go wrong did go wrong. After dealing with customer service and informing them of the situation they were very receptive to our criticisms and worked with us to resolve the issues. I do appreciate the technician Miguel leaving at 7p on Friday night and returning at 9:30p with the part that needed to be replaced as at this point we were already past the 24 hour point of no heat. I can also appreciate Diana and Melissa's work from the customer service department in getting a resolution to the issues and this is why I've updated my review from 1 star to 3 stars.
Julia H.
Julia H.
03/01/2015 12:00:00 SA
We have been using Four Seasons for about two years.

We've had about 4 visits from different technicians.

Of the 4, 3 of them have been very professional, given us clear information about what we needed, showed us evidence of what the problem was.

The other guy took care of a few things I didn't ask him to...didn't charge me, didn't wreck anything, but I felt he should have focused more strictly on what he was there to do.  I dunno, maybe looking for a tip or something.

Maybe Four Seasons needs to create a more consistent training program for the people interaction end of things.

We're still using them.
Mack A.
Mack A.
2/26/2017
Move along and find another HVAC repair. Due your research!!!! If a place has a lot of one star reviews, that should be a telltale sign. Don't be a fool like I was. Let me start the story.

The morning of 2/25/2017. I woke up to a 56 degree house. Checked thermostat and was working. Checked furnace. Blower motor would turn on, I heard it cycle, and could smell gas. Just no ignition. Previous owners had a Four Seasons sticker on the vent and I remember their advertisements from watching many Chicago Bulls games. Without reading reviews (like an idiot) I called and scheduled a technician. They informed me it would be $85 for a repair visit.  The tech came as scheduled. He came in and looked at the furnace. I told him I think it's the igniter and he agreed, but he said he needed to check the heat exchanger for cracks. With one screwdriver, he removed a small piece/panel and put his finger inside. He said he felt cracks in the heat exchanger and I would need a new furnace. I didn't know it was that easy to test the heat exchanger (Sarcastic eye roll). He spent more time giving me new furnace estimates than looking at the furnace. He was in and out within 10 mins and now I'm out $85 for nothing but a sales pitch.

So, I wanted to get a second opinion. I did my due diligence this time and called a different HVAC company with excellent ratings and reviews on Yelp, Google, etc.... I called and explained my situation over the phone and told the technician what the Four Seasons technician did and said. He said let me look before you decide to replace it. Tech came and did much more troubleshooting than the Four Seasons tech did. Checking for voltage to the ignitor, then removing and inspecting the ignitor. He then replaced the ignitor and wouldn't you know it, we are back in business and have heat again. Been running like it was before the ignitor crapped out. He charged me $200 for parts and labor. Even the estimate for a new furnace was about $600 cheaper from the second company than what Four Seasons quoted.

**UPDATE** My furnace has been working like normal for a week. Customer Service called and I explained my situation. I asked for a refund for the $85 Service visit. Which they refunded (hence I moved my review to 2 stars). Also, a sales guy called and I told him what happened. He then tells me they have pictures of the cracked heat exchanger. I then tell him no way, I stood there as the technician worked. Unless he has a tiny camera with a flash on his screwdriver, there are no pictures. I laughed when he said the second opinion is free. No thanks!

Lesson learned.
Maryann G.
Maryann G.
08/04/2016 12:00:00 SA
We have used Four Seasons for our heating and AC needs for many years. They are always prompt, professional and take care of us and our needs. Even the staff that answers the phone are wonderful - knowledgeable and polite.
Shirley L.
Shirley L.
07/03/2014 12:00:00 SA
We have a Four Seasons Heating and Air Conditioning unit installed in 2007 and have been very satisfied with its capability and efficiency.  We have it checked bi-annually to insure its consistency and performance.  On this occasion the technician who came to perform the service was named Bruce.  He was excellent.  He analyzed the problem, and went for the most cost effective approach.  He also made adjustments in enhance the units effectiveness.  In addition, he answered all our questions faithfully and honestly.  I would definitely ask for him again.
C J.
C J.
6/28/2016
Disappointed.  I have used them for the past five years but my experience this year was so not great.  They seem to be focusing on shoving as much cookie cutter business through as possible and service for existing units is only available M-F during normal business hours so good luck keeping up your warranty mandated annual service if you have a regular job.
K B.
K B.
11/12/2017 12:00:00 SA
Four Seasons came out last week to install an ecobee 4.  We specifically explained we had an older boiler and were told that would not be a problem.  The technician came out and installed the ecobee4 and we thought all was fine.  48 hours later our heat stopped working completely.  We called on Saturday to explain we had no heat (and have an elderly couple living in the building) and were told no one could come out until Monday, but a technician would call us to troubleshoot.  We called again and got them to agree to a Sunday afternoon appointment.  (And no technician ever called to troubleshoot).  A technician came out today around 5:00pm and said the ecobee4 should have never been installed!  SAME COMPANY GAVE US COMPLETELY DIFFERENT INFORMATION.  Apparently, using the ecobee4 on our boiler caused it to run so hot it melted its own wires.  The technicnan put in some new wires, removed the ecobee and installed a basic thermostat.  So...we've now been charged $300 for installation of the ecobee and $250 for a repair, which Four Seasons caused, by either not properly training their technicians or not caring.  This has been unbelievably frustrating.  We will be seeking a refund and will not use this company again.
Brett L.
Brett L.
10/27/2016
I would never use them.  I had an appt. scheduled four weeks our for service of 2 furnaces.  I also called twice the week before to have them add on a wet switch to be installed.  They called and were going to be here past their window time, which was an issue because the attic furnace is above the kids bedroom and they would be napping.  They also did not have the water switch that I asked to be installed.  Very undependable and not professional.  Another example of a large company that is not focused on customer service.  I would not recommend to anyone.
Tracey L.
Tracey L.
06/01/2015 12:00:00 SA
Four seasons contacted us regarding the issue we had with our AC unit.  They were professional and gave us a refund for our troubles.  It's nice to see that a company truly cares about their customers and takes these things seriously.

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