Zoom Drain

I had a laundry room drain that backed up just before Christmas.  Alexandra responded within 10 mins to my online request.  She gave me a two hour window when to expect them, and they did make the window! The company came out free of charge, looked at the problem, gave me a very reasonalbe quote and did the work. They  used a camera to check the line and showed me the real problem, tree roots in the main drain. They gave me a very reasonable rate to do the extra work. The notes are laptop computerized and so was the billing.  I have used a lot of plumbering companies in the past and this one will now be my go to. The workers, were knowlegeable, polite, efficient, and cleaned up nicely after they left. You cannot ask for more. I am telling my neighbors, they are that great. Thank you Jeff & Hernan for an excellent job.   I know you are not going to believe my story, but it is true! Try 'em, thank me later.  They are a new 3 yr franchise and have their act together.

Zoom drain helped me out clear an outside drain line

However; they ran a camera and we noted my line collapsed

I asked for an estimate to repair the collapsed sewer line and never got an estimate back

I followed up with the company and they still didn't get back to me

I assume they didn't want the work given the heavy lift (it would require breaking the driveway and digging out the line)

I wouldn't really consider these guys a full service plumber but did a good job cleaning the line but that's all they could do - I just don't really understand why they left me hanging with no estimate and said on multiple occasions they'd get back to me

Very responsive and hard working. Prompt and professional.

I didn't get the results i needed but they were very fair and professional.

They worked all day to remove a cable that broke off. Appreciate their effort and professionalism.

Seems like a good company and well intentioned.

Zoom Drain answered their phone instead of voicemail on a Saturday. They were kind and responsive. Had two guys out within a couple of hours. Knowledgeable, respectful, and kind. They only did a house call and diagnostic because the landlord wanted to call the plumber that had come before. But I wouldn't hesitate to call them again if I had a plumbing problem.

Great experience over all.  Requested information via Yelp and heard back inside of an hour.  Had an appointment scheduled for same week.  

Antonio and his associate just came out and pulled multiple small toys out of  our drain and was able to get our bathtub drain (which had virtually zero drainage abilities) draining as if it were brand new - despite the roadblocks as snaking our drain is not an option because we live in a home built in the 1940s with a drum trap.  

Pricing was fair and presented up front with an explanation of the services to be provided before any actual work was done.

Would highly recommend!

My main sewer line was backed up spewing sewage onto the walkway. Christian and Jeff were dispatched to my building within 45 minutes of my call.
Sewer line is 126' to City tap.
To say that I am delighted with the results is a major understatement. Zoom Drain is equipped with top of the line equipment coupled with professional Service Personnel that know how to use it.
As a new Rental Property owner, it has been hard to find competent Service companies. I am blessed to have found Zoom Drain, a Company that epitomizes Excellence in workmanship with crewmen that are not only great at what they do, but are the nicest people to talk to.
I highly recommend Zoom Drain and will hire them for all my future plumbing needs.

Highly, highly recommend this company. We have used them several times and every time they come to our home they are so helpful and solve the problem quickly and efficiently. We had used our property manager's plumbers for a leak for a year and a half and they were not able to find the cause of a leak. Zoom drain used a camera and found the leak in about an hour. This company is really great.

Only negative side is their answering service, definitely place a requests through yelp or their website and they will call you directly.

Quick response, timely arrival and great service! Prices were reasonable as well. Would definitely recommend!

Jeffry and his partner were phenomenal to work with. Professional, knowledgeable, kind, considerate. They detected the issue with ease and explained everything very well. I thought the quote they gave me was very fair and once accepted, they corrected the issue quickly and efficiently.

I will definitely use their services moving forward.

Contacted via yelp and got a response in minutes. We had a plumber out within 2 hours of the contact on a Saturday morning! Very professional with a. Free estimate and work was completed at a  reasonable cost! Will definitely contact again if the services are needed!

Responded within minutes of my Yelp inquiry and serviceman arrived within an hour. Quickly assessed the situation and gave me a reasonable estimate. I agreed to the work, they kept me updated as they worked. They solved the problem, including showing me a real time video inside my pipes, and gave me advice for future maintenance . They cleaned up after themselves. I was very pleased with the service and we'll use them again for plumbing needs

I highly recommend Zoom Drain. We are first time home
Owners, so didn't know much about the plumbing. Christian came out to give us an estimate to address our problem. He was very thorough and informative.  We will definitely be using Zoom Drain again for any future plumbing needs.

Hired Zoom Drain after looking all over the place on Yelp and elsewhere for someone to de-root my sewer line.  Found Zoom Drain on Yelp, and e-mailed them along with several others.  They were very responsive and helpful setting up the appt.  Christian was the technician who arrived.  He was VERY helpful.  Walked me through the whole inspection (I wanted to learn what was going on).  Inspected the whole line.  It turns out - there wasn't a root problem!  The pricing was absolutely fair and he didn't oversell any products/services - very honest and helpful.  Any future work or big projects, they will be first on the list to use again!  Couldn't recommend enough!

I reached out to Zoom Drain on Yelp (along with a few other plumbers) after our kitchen sink backed up and we couldn't find the clog in the accessible pipes. Zoom responded (overnight) very quickly and was able to send someone out that afternoon. Christian was extremely professional. He wore booties in the house and explained everything he was doing and the pricing before he did it. The clog required three times through with the pipe snake but he persisted until the drain was running like normal. I'd highly recommend for both prompt and professional service.

Antonio from Zoom Drain installed a new toilet for me. He was very prompt, courteous and knowledgeable. I would work with him again. Only negative was price was a bit high, but most plumbers are these days.

We had a garbage disposal issue. The team responded quickly and came promptly. Carefully looked for a solution and explained what was the problem. Even gave some tips on good maintenance to save us more trips from the plumber. Overall, a great experience!

Zoom Drain responded very quickly to my inquiry early on a Monday morning, and showed up to inspect and perform the work as promised. Abe and Antonio were punctual and professional, and walked me through their plan to rod out my sewer line and install a stand pipe, keeping me apprised of their progress as they went along. Great customer experience, and I would absolutely recommend them.

I made an appointment and within two days they came and installed a garbage disposal and replaced a pipe under our sink. They were amazing and even gave us a bunch of super helpful tips. They also were able to drill a hole in our cabinet so we didn't have to call an electrician to plug in the disposal. I would highly recommend them and plan on using them when replacing the pipe under our bathroom sink.

These guys were great, came out within 2 hours. Technicians took the time to diagnose and explain the issue. Very honest and reasonably priced. Highly recommended

They came out, looked at everything.  Did video of the septic line.  They found the blockage, cleared the line and ran the line a second time.  Stayed to verify that there were no issues.  They ran the washer and turned on every faucet for 10 minutes to verify the issue was fixed.  

I had hired a previous company that did absolutely nothing  but take my money.  This company was very professional and told me everything they were doing the whole time.  

Job well done and they will be my first call if I have any issues in the future.   I highly recommend this company.

we had a sewer issue that was very challenging to solve, they never quit. In my previous experience with other companies they never would have tried to solve the problem so diligently. They kept thinking and working for several days, and ultimately solved the problem, and at a very reasonable price. Christian and his manager Dave really treated my home as if it was their own These guys are great! They really made my day today !

One of my tenants had an issue with flushing their toilet because it black flowed so I searched and contacted Zoom Drain. Pam, who was the dispatcher for the Chicago location, told me that the soonest she could have a tech come out would be tomorrow afternoon. After explaining to her that my tenants were elderly  she told me that she would contact the sister company which was located in Glenview.  Pam called me later on to tell me that she was able to find 2 techs from the Glenview based location. I got a text from Zoom Drain saying that their tech would arrive within 30 minutes.  Christian and Antonio arrived and were both wearing face masks due to covid. They were able to assess the problem with the toilet which was a single clog issue and it was due to the old pipe drain and a flushable wipe. Both Christian and Antonio suggested that new toilet bowl would be more efficient because the old toilet didn't have enough power in the flush in addition to it using alot of water. They also explained what I expect to see whenever I decided to get some work done on the outside drain. All I can say is that Pam, Christian and Antonio were all professional. I was satisfied and I sincerely appreciated their help. I will be looking forward to using the services of Zoom Drain in the future.

The plumbers came right out and installed a new toilet. When we had problems a few days later, (not their fault) they came right back and fixed it for no charge. Great service! Would recommend to anyone.