In early February our indoor flood control system was starting to backed up and needed to be rodded out. I contacted several plumbers until I found the right one.
The first plumber came and said it didn't need rodding. He poured several gallon of water in it along with some Pine Sol and charged us for his services. Less than two days later the same thing was happening. He could not do the job and refunded our funds.
Another plumber wanted to remove the toilet in order to rod out the sewer. When I asked him if he was bonded/insured he said no. I don't have to tell you what happened there.
However, the day before the non-bonded guy was to come to our home I called MD Plumbing & Sewer because I didn't get a good feeling from the other guy over the telephone.
Upon calling MD Plumbing & Sewer, I spoke to Mark (the owner, I presumed) and after describing the problem he gave me a quote over the phone.
I explained to him that I had a guy coming already, he said if you don't feel comfortable about him just tell him you want a second opinion.
After the non-insured guy left our house I call Mark late Friday night after the other guy left our home. He asked me to contact the office Saturday morning after 10AM. I did, no answer however, before I could call them back the office called me.
Kim was very nice and asked me what day did I need the service. I replied how soon can they get here. We made an appointment for Monday between noon & 1:00. I called after 1:00 because no one had arrived or called to say they were running behind. I thought they'd forgotten the appointment.
Upon calling the office, I spoke to Kim, she apologized that no one had called me to say the guys we're running late. After she spoke to the workers she informed me that they should arrive within the hour.
The workers, Gary & Tony arrived shortly before 2:00. They were done within 90 minutes.
The workers cleaned up as best the could knowing that we were going to do a complete and thorough cleaning, sterilization and disinfectant once they departed.
My husband stayed there with them, I couldn't take the smell. We are both very pleased with the work that was performed.
We would highly recommend MD Plumbing & Sewer. However, the reason for the 4 stars instead of 5 stars is the tardiness without notification. Otherwise, we are very happy to know that we have finally found a plumber we can trust.