Best in Austin TX

Called to inquire about changing the water pressure at my house and the person I spoke with was incredibly rude. He told me over and over I didn't know what I was talking about and didn't bother to give an explanation. No idea the quality of work because I couldn't get past the bad attitude.

Both of our water heaters (connected in parallel) started leaking and the pilot light would not stay on. I reached out to Proven Plumbing for a quote.

The first thing that stuck me about this company is their professional and polite attitude - this is one of the best I have ever experienced. I spoke to Peter and he immediately sent their team members to my house to inspect the current water heater and then they sent me a quote to replace both water heaters. It was very easy to talk to anyone at the company - special kudos to Peter and Louis. What I loved was that they took the time to calmly explain to me what was wrong and what they would be doing. They also answered any questions I had about my quote.

On the day of install, they sent Mr. Richard and Mr. Brian. Both of them were super professional and answered the numerous questions I had :-) It was a true pleasure talking to them. They did an amazing job of installing the new water heaters, expansion tanks and all the insulation (important due to the unpredictable weather in Austin/Round Rock. )

This is a trustworthy company, reliable and knowable with a professional crew. I highly recommend them.

Watch out for this company! Unless you ask upfront....they do not give you a quote for the job! They charge you for an hour minimum even if the job only takes 15 minutes! They also charge you for 30 minutes driving time.... which I didn't find out about until it was time to pay the bill. Why would you charge someone for driving time? That is part of your job requirement to drive from one place to another! Very shady and dishonest. The plumber who came to my house had to leave twice to get the parts that should have been on his truck. So a 15-minute job drug out for 2 and 1/2 hours. I learned a valuable lesson here. Next time, I will get several quotes ahead of time! Spoke with the owner Gilbert and even after he said he would give me a partial refund he called back to inform me that he was not giving me a partial refund. Very dissatisfied customer here!

Once again Rooter-Man Plumbing has come to my rescue!

After watching our laundry drain back up, we contacted our home warranty company. They sent 2 different plumbers who proceeded to not show up on time, not communicate at all and then tell us we had a $8K-$10K job involving digging up our slab to get to the pipes.

Something didn't sit right with us and since the warranty company wasn't going to cover the work we contacted a plumber we trusted, Rooter-Man. Aaron came out and brought way more tools and tests than the other companies. He diagnosed that it wasn't a break but a major clog and all they needed to do was water jet it to clear the pipe. Less than $500 later, my pipes are cleared and everything is running correctly.

Aaron was friendly and constantly contacted us to let us know when he was going to arrive. He worked hard and I felt very comfortable with him in my home. He and his assistant quickly fixed the issue, ran our washer to make sure everything was running smoothly, told me what he did and what to expect in the future.

I will never ever use another plumber. Rooter-Man has now taken care of us in 2 different occasions where other plumbers let us down. They are reasonably priced and do the job right the first time. They also told us they would work with both our home warranty and our insurance company should the need arise. SO pleased I trusted my gut and contacted true professionals instead of taking out a loan for unneeded work.

Capital City Plumbing was able to get me scheduled quickly, showed up
on time, and was great with communication. They also did a great job fixing my issue. I would use them again in the future.

We called a month ago for repair to the water line under the sidewalk in front of my mom's house, the service was quick and the cost was reasonable, considering the difficulty of the repair. In addition, they installed a governor line for her to help reduce the blasting shower water to 50%.  I noticed water from the sidewalk flowing into the street coming from the same area this past weekend, and we were worried it was the same line leaking, I called and was told its still under warranty, and they came out right away, and the broken line was actually the next door neighbors this time, apparently the sidewalk is giving way and collapsing on these water lines.  I really appreciate the quick response time and for the great customer service for my mom.  I have recommended this company to my other neighbors.

My husband and I made the decision to finally renovate our kitchen because it's outdated and our friends would make comments.

We did our research on so many companies, got quotes, and spoke to them on the phone. None of the companies caught our attention and gave us that warm Customer Service feeling until we came across A&T Service Plumbing. Pierre took his time with us and got to the root of the issue, gave us his advice, and guided us through the process swiftly and affordably. He wrote up a contract and started in a prompt manner. I highly recommend A&T Service Plumbing! This is the first time I've used them and won't be the last.

I hate being the first dissenting opinion, but I had a pretty poor to mediocre experience with Dave (aka Henderson Plumbing).  And, you can see from my extensive review history, it's rare, rare, rare that I don't write a 4 or 5-star review.  But, I feel like the issues were extensive enough that I should warn others.

In short, we had 3 small-ish plumbing issues at our new house that I figured would be good to have fixed.  We called around to a number of highly regarded, Yelp recommended plumbers, and Dave gave the lowest quote at $170 (the highest was $220).  The issues were pretty benign:  (1)  We had a leaky hot/cold water spigot where the washer connects.  It only leaks when the water is shut off and the washer is disconnected (so no problems when connected).  But, we figured we'd go ahead and get it replaced, just so there isn't a future issue.  (2)  We had a master bath shower drain that backed up a little bit.  It never caused issues w/ taking a shower, but more or less something that should be looked at anyway.  The problem was hair from the previous homeowner that was lodged in the drain.  (3)  The cold water in the master shower turned hot/warm after 2-3 minutes.  It wasn't burdensome, but was a buzz kill after a couple of hours of yard work in the Texas heat, and craving a cold shower.  

So, we set up an appointment for Dave to come out to our house on a weekday afternoon.  The day of the appointment, just before he was to show, he called to reschedule b/c he'd gotten a last minute back doctor appointment.  No sweat!  Gotta take care of the ol' back.  So, we rescheduled for the next day at 9:30 am.  9:30 comes around the next day......no Dave.  9:40.....no Dave.  9:50......no Dave.  Finally, just after 9:50, he arrives.  When he comes in, he kind of chuckles and offers a half-hearted sorry I'm late, then totally dismisses it (as if forgiving himself for making us wait).  Honestly, I don't mind so much that he was late, it happens to everybody.  But, I do mind that (a) he didn't call to say he'd be 22 minutes late, and (b) when he arrived, his apology was pretty nonchalant (like the guy who bumps you pretty hard in the store, and just keeps trucking while offering a muttered sorry.  So, that was the first negative.  Not a big one, but it let me know how much he valued me as a customer and my time away from work.

So, Dave does his work, makes one run to the hardware store, and finishes up in about 3 hours (of course, he somehow managed to charge us for 3.75 hours....at $95/hr).  He changed out the spigots & replaced the little drip pan that water from the spigot drains into.  Had to cut a hole in the wall so he could grip the pipe to unscrew the hot & cold water spigots, but I gave him the thumbs up on that before he got started.   He also dug out the hair from the shower drain and got that working as well.  The hot/cold issue he wasn't able to fix, b/c our shower apparently needs a special cartridge to work.  So, he did 2/3rds of the $170 job he quoted.    

So here's my problem.......when it was all said & done, he presented my wife a bill for $639.  $223 for parts, $356 for labor, $25 for showing up (seriously, it's a line item on the bill), and $35 for using a machine.  Aside from the fact that he actually had the gall to charge $25 to show up LATE, I'm a bit stupefied that a plumber would actually charge $35 if he has to pick up a took that is battery or electricity operated.  He lists off the parts he used on his form, all of which have been marked up 200-400%......this on top of this $95/hr labor charge, which evidently includes time spent hunting for parts at Lowes he neglected to show up to the job with.  The parts he used were about $50-75 at Lowes, yet he charged $223.  

What angered me about the whole deal is that I told him before he started that if he had any issues that were going to put us significantly over the $170 quote, to come get me (I was working out of my home office that day).  He never came to get me.  Not only did he never come to get me, when he was done, he never asked to speak to me to explain the extra costs.  He gave the bill to my wife and convinced her to sign it w/o ever asking to speak to me.  So, he managed to take a 3-part job that he quoted $170 on, do 2/3rds of it, and increase the cost by 376% w/o so much as uttering a single word to anyone (me or my wife) about the increased costs until he hands the bill to my wife and bolts before I can talk to him.  Classy.

I'm a business owner in the service industry.  I work with clients much like Dave does.  No matter how great someone's performance or product is, if they don't respect their client's time or money, and operate based on what's in the best interest of their wallet, rather than their clients, they're not worth much.  I can attest, Dave does good work and has a good personality.  But, his tactics are shyster-ish and his business etiquette is severely lacking.

~ Fabrico

We had an issue with our kitchen sink which rendered it unusable. I called early afternoon and Abel came that evening! He took a look, said we needed a new sink disposal and explained that it's pretty easy to install if we wanted to tackle it ourselves. (My husband was up for it, went the next day and did it!) In the same visit, Abel looked at a couple other small issues we had questions about and gave us some insight into what might be happening and how we can manage it. After all was said and done, he charged us nothing for the visit and said he'd be happy to help over text or phone if we had questions when we installed the new disposal. Abel is now our #1 call for plumbing service!

5 stars from me. Responsive/communicative, quick, issue resolved (leaky garbage disposal), reasonably priced.

I sent a message via yelp first and was given the flat fee upfront for the service which I appreciated. Braulio then got in touch and came over within the hour. He took at look at my old disposal, told me the expected cost of the same unit and went out and grabbed it. He came back, finished the job and left me with my disposal good as new, now I no longer need a bucket under my sink. I will definitely call back if I have issues with anything else in the future.

We had them out recently to try and figure out why we had a puddle in our yard. He was quick to get back to us, and we loved that he was located in Manor. We also appreciated his knowledge and honesty when he correctly stated that it was a problem with the city's water line. We will for sure hire him again if we ever have another need for a plumber.

I had an emergency and Jim was responsive and fair. I had to choose the earliest available plumber and so did not get to use his services but I would not hesitate to call him again in the future. Please contact him if you have plumbing needs, he will respond and give you fair pricing.

A few months ago I had a new HVAC system installed on my townhome with Stan's and it was one of the most customer friendly experiences I've ever had!  My neighbor a couple doors down is a lifelong Austinite and he's had three HVAC installations on various homes throughout the years and has always used Stan's so that's how I found out about the company.  

The initial sales service presented me with a range of options, all which met or beat competitors and I went with a midrange one which included some Austin Energy rebates.  Installation was very smooth and the installers were very professional and courteous during the process.  I left for a couple months in Singapore days later but had the system running while away, controlled via a Nest app, with no issues.  After the installation, I was also pleased that Stan's took care of all the registrations so I didn't have to bother with that.

While away in Singapore, Lauren was really good to contact me a couple times to ensure that I got my forms submitted for the Austin Energy rebate.  I really appreciated how Stan's looks after that type of thing like it was their own money.

Today I had a service follow up to ensure everything continues to run smooth and the formality of the city inspector to approve it.

I can't say enough great things about Stan's as they really treated me like I was family.  Stan's has the strongest recommendation I could possibly give and hopefully you can be as satisfied as I am!

I had an interesting plumber come out. I called because my tankless water heater is not heating and the technician who came out, clearly didn't know how to work on tankless heaters. He then said in order to simply troubleshoot it, he'll charge $450 because he has to call tech support to do whatever they tell him to do. I called a plumber so that I wouldn't have to call tech support for the water heater and troubleshoot. To make things better, he offered to simply replace the tankless water heater at a price tag of $8,000. Keep in mind the new tankless water heater only costs $1,300, so he wants to charge $6,700 for labor to replace the water heater. Never have I ever heard of such craziness. Consider this a warning, since the technician did absolutely nothing, and still charged me $89 to come out.

I had a wonderful experience with Plumb and Order.

Wyatt and Thomas came out, I had a issue with a valve on my tub that was stripped and he quoted me $240 bucks for the work.

It took longer then he thought and twice as long 3 hrs!

I thought to myself he is going to charge me for 3 hrs.

Well Wyatt is a MAN of his word, he said $240!

That is a man of his word,  I will be calling Plumb and Order  from now on!
Great job!

I love these guys.  They have come to rescue me several times.  They show up on time, give accurate estimates and clean up after themselves.  I always get a call back in a timely manner.   I find great communication that goes above and beyond.

I had a leak in my hot water heater - under the house and they came in and fixed it with minimum fuss and destruction to my home.  Thankfully.

When we had to break into a wall to fix some plumbing in a bathroom, I was asked great questions of things I wanted in the bathroom.  (since the wall was open anyway)  He came up with a super inexpensive solution so I could have a regular shower head and a handheld one.  I thought it would be hundreds of dollars but it was really inexpensive.

The important part is that they do great work - and do it with kindness and respect.

I came home to a $700 water bill yesterday. I called the city and they said they couldn't get anyone by until next week. I called 2 other plumbers and they said they couldn't help until the city turned off our water because that would be tampering with city property. Mark responded to my request 1st thing this morning, made an appointment for noon and showed up almost 30 minutes early. He fixed the problem quickly and charged a very reasonable rate.

Fantastic company. They do great work at a more than fair price. They respond to messages quickly. They clean up their mess. They work quickly and instead of using epoxy to repair the tiles, the replace the whole tiles. Amazing! Olvin will take care of you. Do not let the tile stores try to talk you into letting them handle the install. Buy your stuff and call Fuentes! You will NOT regret it.

Scott was great! So helpful, friendly, and fast. Our bathtub hadn't been draining properly for months he fixed it quickly! He cleaned the bathtub, explained future maintenance suggestions, and was extremely polite!

They don't make 'em like Nick anymore. I had a low-pressure issue in my master bedroom shower. Nick asked lots of questions on the phone, so that by the time he came to the house, he already had a very logical game plan. He explained exactly what he thought the problem was, what he was going to do to fix it, and plans B and C in case his first plan didn't work. 20 minutes later, problem solved. Had the best shower in a long time this morning. :) Nick is the man!