Best in Austin TX

I've used Brad a few times for some plumbing needs. He always responds quickly, and usually is able to schedule something within a day or 2. He gives a range of hours that he'll show up in, but has always showed up in the first hour in my experience.

He diagnoses issues quickly, and has always done a thorough job.  He's taken the time to recommend things to me that he noticed such as parts of my hot water heater that weren't up to code, but also telling me when it's not necessary for functioning and didn't push me to get them fixed.

Brad's definitely my go-to guy at this point for anything plumbing related at this point, and I know when I get something fixed by him I won't have to have somebody come and fix his work later. Highly recommended.

The best experience I have had with a plumber. I have had 3 different companies out in the last 2 years for clogs. These guys were the cheapest and were friendly. They did a great job.

I just have to give a huge shout out to Gilbert at Blue Dragon. He has replaced both my water heaters and most recently replaced my Pressure Relief Valve. He does great work, at a great price and most of all is a genuinely nice gentleman who has always been super responsive and helpful when I email him with plumbing questions. He gives me very thorough information and I appreciate him so much. You won't go wrong calling him for your plumbing needs.

Fixed my main issue but left me with this....now I have to try and fix piping so lids actually sit on....called back and fixed issue.

Nick came out and did a very good job.  I had them replace an outside facet that has been in use for fifteen years.   Price was fair and  service was good.

The service was quick and the plumbers who visited my house were extremely nice and knowledgeable. Emilio (the plumber) also followed up with me the following day after his initial visit to answer a question and provide a quote for another repair.

Pierre and his team were great to work with. We had a super tight timeline to have 75' tunnel dug under the house to replace all the cast iron. This was not a small job by any means. His team worked tirelessly to make it happen at all costs. Not even the Covid-19 pandemic could stop them from delivering as promised...literally! If you're reading this you've found the right plumber...guys like this are hard to find these days.

David was friendly and professional, and clearly had the experience & knowledge to get the job done.  We were fans of Lanier Plumbing for years, and while I read that their clients had been referred to another company, David's pricing was much more reasonable.  Will use again.

I did not expect, when I called at 10:00 AM to complain about my busted water heater, that they would have a water heater installed and running by 2:00 PM.  They were fast, professional, clean.  They took away the old water heater, fixed up the space for the new one, got the gas connections up to code, and fixed up the venting system so that everything is safety compliant.  And given how fast they were, I decided to complain about a dripping faucet, and they got right to it and made sure to get it fixed.  They were cheap, also, and mellow and friendly.  And they wear footies over their shoes to minimize dirt in the house.  I definitely would work with them again!

I just moved into my house and realized that while there is natural gas in my kitchen, my laundry room was only equipped with electric connections. Big problem since I own a gas dryer.  Enter Braulio to the rescue. He called me back soon after I left a message and we scheduled an appointment. He installed a new gas line from the main gas line down to the laundry room. He is friendly, professional and knowledgeable and got the project done for the price he had estimated before he started. He did a very clean and professional job and cleaned up after himself. He also connected and tested the appliances before finishing up. I'll definitely call Braulio again when I need a plumber!

We first met Jaime about 8 years ago when he was hired by our contractor to do the plumbing for a new addition on our central Austin home.  He did all the work for a new master bath, added a tankless water heater and removed old cast iron plumbing from our 1940s home.  Two years later he came back to reroute the plumbing in our guest bath.  He did great work with both jobs and we never had any issues while we lived there.

In 2019, I referred him to a friend who was experiencing a plumbing emergency at his rental.  My friend was super impressed with Jaime's responsiveness and work and was incredibly thankful to have found an honest, trustworthy plumber to help out during an incredibly stressful time.

And in February 2021, we had a pipe break in our new home after the major freeze.  We were panicked that we wouldn't be able to get it fixed timely since it seemed like everyone else in Austin was dealing with the same issue, but Jaime came to the rescue the next day and fixed the busted pipe.

In the 8 years we have called on Jaime, every single experience was top notch. I don't know what I appreciate the most about him: his professionalism, the prompt communication, the excellent work or how wonderfully nice and pleasant he is. The fact that we have been able to call on him to work on every single home we have owned in Austin really speaks volumes about the quality of his business and his work.  Thank you, Jaime, for always being there for us when we need you. You are the best!!!

I would call a different plumber if I were you! At first he seemed very reasonable and nice. He told me he would only charge me for his time and not mark up the equipment he had to purchase in order to fix my water heater. Near the end of the job he stated how much he spent on the equipment, which was substantially higher than what he quoted me so I asked for him to provide me the receipt. He then got very angry and told me he would try and get it for me. Shortly after our conversation he emailed me the receipt from Winsupply and something seemed off. I then called Winsupply and asked them to send me the receipt with the same purchase order. The receipts were the same except for the amount of the pump being substantially less than the receipt he provided me. It's not my place to say if he doctored the receipt from Winsupply but obviously something doesn't add up (please reach out to me if you would like to see the photos). After the job was done, I confronted him to try and understand the misunderstanding and he got furious and threaten to call the sheriff and post a lien on the property if I didn't pay. To make matters worse, after we agreed on an amount owed I signed the invoice and told him I would have a check sent to the address listed on his invoice before the end of the day. He refused and told me I had to pay with CC right now, which I refused. I will be sending him a check in the mail considering he finished the job and worked around my schedule (reason for two stars).

I've been in Austin 17 years and have hand many different A/C companies out to my properties. Stan's Heating and Air is a different bread. Marshall was my technician last out from Stan's, and in all my years he was the best technician I've seen. Not only did Marshall do the most thorough inspection I've seen. He was extremely professional and helped to no end when he explained the issues I was having. The problem was just more ac refrigerant and possible the coils being covered in debris. The last two guys from Stans missed this. I can't thank Marshall enough!

I'm very confused about my experience today.

The issue is my water heater won't turn on. The water heater is fine, with no leaks and no gas smell; it's the electric control box that won't work. We did make sure our breaker in the house works, and the electricity everywhere else works. Water heaters aren't like phones or computers, and you can't just plug them in somewhere else to test them.

I went to yelp! I had seen the yelp reviews were good; I went to the website and put in a web request. I didn't want the emergency plumbing appointment, and I did not call. But it was early in the morning when I put the web request in.

First positive, I got a great response back in an email. It was cheerful, had great information, gave me a number to call, and said, 'we only do onsite quotes' and 'let's schedule you for a quote. Perfect! This is great!

So I called. I was on hold for a long time. Then a woman answered, and I told her what was going on, I explained I put in a web request, and I got an email response to schedule for it, and I needed the quote and what was wrong with the water heater.

Now, it's very possible, and I'll contend this, that I said that quickly and she didn't understand me. That's why I'm giving this rating 3 stars and not 1 for the situation. This could be my fault for not speaking more carefully initially. Yet, whatever it was, I didn't get any probing questions, or What's your name, ma'am or anything to see if I put in a request.

Her response was, Ummmm, hmmm, let me see if we even do that, I was on hold a long time again. When she returned, she sounded more confused than I felt as I wrote this.

Well, we only go out to the property, and we would have to look at it, and then we would determine if we could even fix it or if it has to be replaced.

I know that. At the beginning of the call, I told her I had gotten the email. I was calling to schedule as the email said. Why is she confused? Why doesn't she know how it works if she works there?

I said, Yeah, I figured that's what you would do.

She says, again sounding completely confused, Well, um, let's schedule you, but um, I have to tell you something to make sure you understand.

Okay.

We can only come out during the emergency hours, so it's going to be more money.

I did explain that I didn't want the emergency hours; that's why I put in the request. She told me they might be able to maybe see me sometime next week.  She did it with the tone of someone about to tell you, no, we can't, the next second. Are they that busy, or is it me?

I don't get it. The reviews are great, the email was great, and the owner looks great, but if the person taking the orders isn't sure how to do an order or how the order works, how do I know it will be booked correctly?

I told her I'd call back, but I'm unsure if I will. I was left confused and unsure after that call. I thought I'd leave this review, at least. Maybe it's a weird day. Anyway, that's my experience.

We hired Plumb & Order to perform a standard hot water heater flush after a few years of neglect due to black deposits forming in our tubs.  The technician informed us that the deposits were from the heater and that replacement was needed.  We knew this was a likely cause based on age and the sub-par reputation of the heater brand (Eff Bradford White).  We agreed to the replacement.  They were able to accommodate the replacement that day.  Note that our heater is in the attic which required removing the attic ladder and trim.  Were they the cheapest?  Probably not.  However, they knocked it out in way day and I cannot tell that the attic ladder nor trim were disturbed.
Fast forward a couple of months.  I'm out of town for work and my wife discovers a slab leak on a weekend.  She calls Plumb & Order based on our previous positive interaction.  They get us lined up for an early Monday morning appointment and immediately bypassed the slab leak.  In addition, they set us up with a company to perform the water mitigation that subsequently is performing the repairs from the slab leak. Overall we had an excellent experience with Plumb & Order and they will be first on our list for plumbing needs from here on out.

Jeff is awesome!!! Our water heater died!!! I sent him the pictures. Jeff was patient as we were working with the insurance company and a warranty company. Finally just working with Jeff and the insurance company!!! His quote was very reasonable seeing that he had to bring everything up to code. That evening he texted me to make sure everything was okay. We have a new plumber!!

I would give Mark more than 5 stars, if I could.  
He is knowledgeable, reliable, and trustworthy.  
We remodeled our whole house including 4.5 bathrooms and the kitchen.  We have a very nice house and needed someone that could do quality work and install high-end fixtures.  We would also leave the door unlocked so mark could work even we were not home.   We feel very lucky to have found Mark and wish all of workers had been as good as him!

Let me say upfront, I am a perfectionist. I can be the best of customers and the worst of customers. And, I can really appreciate an outfit that attempts to do things right. From pricing and service to workmanship and responsiveness, Fuentes Tile exceeded all of our expectations. We are SO happy we found Olvin and his team! I would have them back in a New York minute and I would gladly endorse him to any friend. Their desire to delight us at every point of the process was evident and the outcome was phenomenal.

I highly recommend Spot-on Plumbing! Their service was incredibly fast and professional, and I was blown away by the quality of their work. I was so impressed that I plan to use them again for any future plumbing needs. Thanks for the amazing service!

While he wasn't interested in working with me when I wanted to pay half when he completed the work and half when I inspected the work, the work was ultimately done to my satisfaction.  In spite of my weariness, I paid him in full before I laid eyes on the work myself.  Thankfully I paid with a credit card where I could have disputed the charge if the work was not up to my expectations.