Best in Austin TX

We started with another company that couldn't get to our water main leak for a full week.  We are now glad they were so busy, as it prompted us to keep searching, and we stumbled onto PLD.  Kevin, the owner, was responsive, prompt, professional, and honest.  Using sound waves he traced the water flow from the water main to the house, to quickly isolate and expose a segment of cracked PVC (2 ft deep), all the while taking time to discuss his methods for locating the leak.  Turns out Kevin is actually an engineer that just really enjoys this business.  Lastly, as for the cost, I'm pretty sure the other leak company would have charged us 20-25% more, plus Kevin recommended an affordable plumber to make the repair, saving us some more money.

Reliable, reasonably priced and solid workmanship. Has done multiple jobs from simple faucet install to complex repair (reconnected bath drain in the slab requiring jack hammering to make a difficult reconnect to fix the leak. Also replaced water heater and replaced copper pipe after a freeze. Highly recommende!

I spoke with three plumbers and chose Butch at Marshall Plumbing for his knowledge over the other two highly recommended plumbers.  He was the lowest bid on a job involving 13 individually owned condos.  He was on time, very professional and all of the owners were very satisfied with his work on an older property.  He did such a good job he was asked back the next week to install four additional toilets.  He charged us a lower rate than expected and actually provided some parts and much knowledge at no extra charge.  I will use him again on larger commercial or small residential jobs.

My Water Heater went out 12/27/2021. I called Ross Plumbing as recommended by a friend and the recording asked me to text the number with my information and the issue.  Cody contacted me that evening. I sent him a few pictures and explained the issue. He gave me a fair price and said he would move things around and get to it the next day if i approved of the price. I agreed.
He and a helper were at my house the next morning at around nine with the new Water Heater and were finished in very short order. My wife and I were impressed with his willingness and professionalism to answer any questions we had about the current job and any other questions we had about other issues in the house. I highly recommend Cody and Ross Plumbing.

Would definitely recommend the services of Ruben. He answered all my questions over the phone first and even asked if I could take a picture of the issue, then quoted me over the phone. I knew what to expect and what I was going to pay before he even came out. He worked with my work schedule and met me at my apartment exactly when he said he would, even called/text to confirm.

Very nice gentleman. He retrieved my grandmother's necklace that was gifted to me 19 years ago. I don't know what I would do without him. He gave me some plumbing tips and even cleaned up the area he worked on.

Looking for a family plumbing business? Call Ruben!!

Very impressed at the knowledge and corrections made to my irrigation system. Thank you so much

Great communication, on-time service, beyond satisfactory work, fair pricing, left zero mess behind, very efficient and will reach out for any other handyman needs.

I called for a part and when I got there to pick up the part they held for me, I showed them a picture of what I needed. The parts guy showed me how to fix it really easy and it saved me $$ Awesome Service Thanks

Danny is the man! He's a handyman you can trust and won't try to rip you off. Awesome guy.

Very pleased with the quality of service and professionalism of the company. This was the only company we called that saved us time by letting us know our water company needed to fix our meter before they could do their work. No extra charge for working on Sunday. Thanks for everything.

Had a busted pipe in my front yard while I went out of town. It was leaking over 1,000 gallons an hour! Called SAN Marcos plumbing and they showed up faster than I would imagine. Super polite guys too. They fixed the first pipe and found  another break deeper. They fixed the 2nd broken pipe for no cost. Fixed up my enormous leak in less than 3 hours from when I called. I will use these guys for every plumbing problem that may come up in the future. Two thumbs way up!

Bill is awesome. We had a 911 plumbing situation on THANKSGIVING day! He saved the day right before all the guests arrived. We greatly appreciate his prompt service!!!

Best plumbing experience we have ever had. We have used them for a few years and have always had a good experience. Andres was awesome very detailed oriented and knowledgeable. Thanks guys!

I highly recommend Highland Lakes Plumbing. Shannon did a great job on a difficult bathroom job. He is very fair priced and is a very hard worker and efficient with his time. I will definitely be hiring him for any other plumbing jobs.

At first, they seem super attentive. Once they had my business, things kind of started falling apart...The guys put my AC in that was a lot more expensive than most places: They assured me of their slogan about how they get it done the RIGHT way etc. They came out and put it in. That day, they left materials including a large concrete block that was killing my grass. So, they made an appt to come back out and get it. I took off work and they no showed no called: Remade another appt for the 10-12 time frame and 6:00 rolled around and no one came. They said they could get there late but my kids and I has plans. So, they rescheduled again. When they finally came, The guy that initially had sold me my AC but didn't put it in said he wanted to check their work. HE WAS THERE 2 hours. apparently they had routed everything wrong. It also put a condenser or some thing electrical in that he said was going to fry my system because it was too much power for my small system.... He told me that he was glad that he came out to check because my system would have been fried! that didn't give me a lot of faith and was really concerning for me since they were supposed to be putting things in the right way the first time. They made yet another appointment to come and switch out that part. The exact same thing happened where they no showed. I took off work that entire day and no one called and no one showed up. at this point, I am extremely frustrated and call customer service for the tenth time and they did show up for the next appointment to change out that part but it was five or six hours late. Luckily I didn't have anything planned that night.
they asked me to complete a survey to tell them about what they could improve on which I did. One of the ladies that took the survey said that she was going to see if they could help me out a little regarding the three days that I took off work that they no showed. I told them that I'm a single mom and that that would help me out a lot. I had also gotten my first AC bill since they had put it in and when I was told that my AC bill should be much better than my super old unit, it was $89 more than my old crappy AC that was not efficient had been. Then, when The guy that initially sold me my AC called me to let me know about what they can do for me to make up for all of those missed appointments that they didn't show up for and no called, he said that they couldn't do anything but that they could put this thousand dollar air cleaner thing on my AC to make up for it. I call my dad, I do some Internet investigating, and this is something that most companies charge $300 for that has been clinically proven doesn't help anything with air quality. AND Air quality is not my issue....It was just comical that you give them bad feedback which in my case was pretty bad feedback because it could've been 6 to 8 months down the line and I have a fried air conditioner that I'm sure would've been placed blame on me AND cost me money to fix...yet they did nothing to make it right. On top of everyone else quoting me around 8,000 to 9,000 for an AC and theirs costing $12,500 (I talked them down to 11,000 which is still WAY higher than other places....AND I'm stuck with a higher bill than I had with my crappy 11 year old AC that was going out. And now I'm left wondering what else they did wrong that I don't know about that's going to fill me within the next couple of years.:(

DO NOT BELIEVE THE GOOGLE REVIEWS, THESE ARE MORE ACCURATE. First did not come out with part and was SPECIFICALLY ASKED TO DO SO. We already knew the issue, it was a $6.96 gasket piece for a Kohler toilet. I guess they assumed we were stupid and good to be conned because they asked to see our water heater...for a toilet issue....why??? They then found a VERY minor leak and wanted $1200 to fix both toilets and the water heater. $600 for replacing two gaskets alone. It gets better I went to home depot bought the two gaskets and replaced them in less than five minutes each. Today I get a call from the worlds most argumentative client manager who has ZERO business calling people who are already pissed and then arguing with them. Premier service uh expensive, premier, hardly. The best part was we already had the one connector on the water heater replaced, it was $125 when a LICENSED plumber replaced that, they want $600 for the same EXACT replacement of the other one. Four dollar part...and 30 minutes...do not be a sucker and use these guys, IMO, worst than a unethical mechanic.

He did fix my initial problem, but then he talked me into more.  At which point the accounting started getting Really strange.  send me money became a refrain alternated with but I'm saving you so much  I ended up over paying him $1297.  And in stead of just mailing me that money, he wanted to give me a check for the entire amount I had paid and then I woud give him a check for what I owed.  When I told him his check would have to clear before I could give him another check, he has quit calling.  

This seems like a scam to me

DO NOT USE THIS PLUMBER!!!!
These guys do not know what he is doing! He attempted to replace a recirculation pump w/ timer at our house. He arrives at the house without a long ladder and has to borrow it. He left the old sump pump sitting in the attic and left a pool of water. He also never turned it on before he left and the timer was not working. We were only able to find out about this matter when we had a different plumber stop by to give us a quote about adding a gas line. He went up to the attic to check on the BTU of the heater only to find out the mess the prior plumber had left. Our system would have burnt out had we not had discovered this in time!
They are unprofessional and terrible plumbers!

We have a vintage stove we needed repaired and someone suggested we called L&M.  We did, explained we needed someone to repair our vintage gas stove and asked if that was something they could do.  Absolutely was the response, so we scheduled a service call.  

After the guy they sent checked the gas lines to the stove, he said he was a plumber who knew nothing about stoves (even how to light a pilot) and we had to pay $150 for the service call.  We called L&M and were told basically too bad for you, give us our money - oh and make the check out to Lucy Moreno personally (not the business).  Since the plumber had to stay until he got paid and he was stuck in the middle, we paid him the money.

AVOID.

AVOID.

AVOID.