Best in Austin TX

I have contacted West Austin Handyman twice now for a couple of pool issues related to damage that resulted from the freeze that happened a while ago. He responded quickly and did not waste any time to order the part I needed and have it installed.

The second time I was not in town, but he was willing and able to go to the house and diagnose the issue and again ordered and installed the part quickly.

I am looking to use him as my go to handyman for my rental properties due to his great communication and efficiency. I recommend others use him too.

UPDATE: in response to your direct lie that your work was done with proper permits and correctly. Josh (owner) I realize you're frustrated because I called you out on two specific violations which I clearly explained. I told you I am happy to pay full price and that I would be filing a complaint against your company with the Texas State Board of Plumbing Examiners. I did exactly what I said I would do, unlike your company which misrepresented the work you completed and the blatant unethical practices. Have fun dealing with the State of Texas plumbing enforcement department for the clear violations you committed. I even cited the exact portions you violated so you can cut and paste snippets and alter them to try to make yourself feel better, but you are still wrong and a dishonest company.

0/10 would not recommend. Dishonest practice. Bring them in for a small repair and you will quickly find them trying to replace your entire plumbing system. Hired a second company and they were much more straightforward and only fixed what actually needed to be fixed. These guys cut corners by not filing permits on their work, which only creates an extra hassle for homeowners. I've filed official complaints with the Texas Board of Plumbing Examiners for their practices. If you want to get screwed over hire these guys.

Highly recommend Legit Plumbing. I had an unusual problem with my toilet, and Sam had to do a lot of research to come up with a solution that worked. I think his pricing is fair, and they did an excellent job. Happy to call him if I need any more plumbing work done.

South By plumbing showed up to give an estimate on a hot water heater gas leak, they gave me a reasonable estimate and broke down expenses with their reasons for actions on the repair. They were able to find the control valve and have it shipped promptly to get the work done ASAP. Once the control valve was in their hands, they called and did their work the same day it arrived. The installation of the valve, draining of hot water tank, and a new supply line fitting took less than an hour and was really impressed. Thanks Robert!

This was our first time using Fast Plumbing Austin.  They definitely responded promptly which we appreciated, and we thought they had fixed the issue (and indeed may have).  Our uncertainty is that the same issue transpired a few days later but in a different area.  In all fairness, the second-time-around issues may have been previously difficult to detect, but it's also possible that they should have been detected with the first service.  Our greatest and main dissatisfaction with Fast Plumbing is that they charged a rather exorbitant fee ~2 hours work (over $600).  We then had to spend another $200 for someone else to come out several days later to fix continued/new issues (but again, whether they should have been detected at first service is uncertain).  

I reached out to the owner by phone and email several times over the past two weeks to ask him to double check the billing cost (perhaps there was just an error when calculated).  I have not yet received a reply.

My husband and I are realistic to the cost of plumbing service, however, this experience seems extraordinarily high.  The service itself was satisfactory at the time.  If this company wasn't so expensive (and if they were responsive to my concern), we probably would have used them again.

Awesome service!  Awesome company!  I was in a bind with a leaking ceiling and they came out right away even though they were on the other side of town.  Hard to find people/companies willing to go out of their way like that, so THANK YOU Stellar Plumbing for going above and beyond!...and THANK YOU for fixing the leak!

I was pleased with the prompt response, the thorough assistance, and the fair price.  Will definitely call on Greenwave again, if/when I need a plumber again!

Glenn was awesome!!!  We had a shower that wouldn't turn off on a property that we have in Spicewood and he worked me in at the last minute to help.  I didn't even have to be there and since it is a one hour drive for me, I was so relieved.  He ended up having to cap it off because the parts to fix it were not common.  I was thinking I would be in for a long repair process and have to search for the parts.  When Glenn called to keep me posted on the job, he had already called to find the parts!  They were expensive so he checked with me about options and we decided that was our best for the price so he ordered them for me and told me to pay when we got it fixed.  THEN, the same week, our air conditioner pan overflowed sending water down through a ceiling and walls onto a bedroom floor.  It was so maddening!!  Again, Glenn came right out and stopped the leaks until I could get the AC guys out there.  I can't compare his prices because I didn't get any estimates...but it was definitely worth what I paid considering the water would have cost so much more damage if it hadn't been stopped AND Glenn makes sure he does a thorough job and you can trust him to do it right.  I don't know how to put a price on trust...it's almost priceless but that is what you have with Glenn.

So thankful for the same day appointment Decker Plumbing was able to give me. Most of the companies I called weren't able to come to my house to look at my water heater until the next day or even longer. They quickly repaired my water heater without any problems. They also told me about the warranty process to try and save me some money but I didn't want to wait for the parts to arrive. I was willing to pay whatever the cost to have my water heater fixed that day but what they charged me was fair. Would definitely use them again!

We had an issue with our water heater, thought it was bad. Excalibur Plumbing was recommended by a couple people in our neighborhood so we gave them a call. Micheal was very professional he explained what was going on and fixed it. He is very reasonable we will for sure use Excalibur again for any plumbing issues we may have. ***HIGHLY RECOMMENDED***

I broke my water main while digging a trench for a french drain-on a weekend. I called one of their competitors, who gave me a price but then said I could repair myself with pvc parts. Sooo, I attempted the repair myself, but, the repair was not perfect. To just get on with my life, I called the competitor again who could not make it back out until Monday. Then called AAA. They sent a plumber out but charged $100 more than the competitor would have.
Yes, they got the job done, yes, on a weekend, but $300 to repair a pvc water main that I had already gotten ready for them?? All they had to do was take out my attempt and replace with good material. No digging, no analysing the problem, just repair. If you use them, bend over and get stuck. I learned my lesson.

We just had a water heater replaced with these guys. I called them around 9am. They came by 1230 to see what the issue was. They went to get a water heater and had it installed by 5. Everything is working great, and it was a fair price too. I had looked at another company and they were about 800 dollars more. Also, a veteran owned business that shows fellow veterans a little love too. All in all, I am pleased as I can be...considering no one likes buying a new water heater out of the blue! Great job guys! I will be recommending JustUs to all of my friends for there plumbing needs.

American leak detection, reviewed my situation and reimbursed me the amount I paid based on their recommendations.  I appreciate that they looked into what happened, apologize for any inconvenience and reimbursed me.

If I could give this company zero stars I would . They are rude and cancelled on me 3 days in a row stating that there were more important calls and they couldn't guarantee that they would ever be able to come out.

Horrible customer service who just passed around the phone call when I wanted to voice my frustration.

The commercials that say doing the rebates right because it's the right thing to do is a JOKE !

Answering service said they didn't service area they show they have an office. Had to call and follow up myself to try to schedule service.

After successfully ci firming they did service my area (and allegedly have an office less than a mile from my house), they also confirmed they could perform the work I was requesting and would have a free service call to evaluate.  They required a 4 hour service call window, so I did a a 2pm-6pm window. After taking off a half-day to accommodate, I finally got a call at 6:30pm. The plumber simply told me they did not offer the service I needed (installation of a studor vent because my older house did not have a p-trap or vent for the washing machine drain). He told me at that time that they do not offer the service and he could quote the price to remove the faulting running trap and install a new one. I informed him I was not certain I even had a running trap, to which he said I probably did. I asked that he still come out to assess the situation just so verify. He fumbled around and said he would have to call his supervisor. He called back 5 minutes later and said it would be $12,850 to replace the running trap (that he didn't even know if I had). I asked that he still come out to look at it, and he said it would be $499 just to run a camera. No thanks, obviously a company that doesn't care about customer or the work.

Got a local small business to come out that next day, ran a camera for $75 to confirm I DID NOT even have a running trap, and they installed a new washing machine box, p-trap, and studor vent for less than $500.

Obviously a company that has grown too big to provide good service - have a 3rd party answering service that doesn't even know their service area, and plumbers that will do anything they can to avoid adhering to the service calls when their day is running long.