Lanier Plumbing

Erick and Shane were awesome. We called at noon and they were here by 2:30, brought in some pretty good equipment to snake the pipes, fixed a few other things and were out before the hour was up.

They also did a stellar job of cleaning up after themselves despite the mess that was being made while they were working.

Highly recommend. Awesome plumbers.

Not the best experience. I had to fire them before I hired them. Cost $99 for an estimate. Not recommended at this time.

These folks have been to our home no less than 5 times over the last few years for various things and have always been quick to respond, incredibly reasonable on their pricing and always send professional and competent individuals.  It's always a stressful situation when you must call a plumber, but these folks are top notch and treat us like royalty.

Here's an update. We had another plumbing company come out. They removed calcium from our existing faucets and now they are working just fine. Lanier had two plumbers come out, charged me over $400, and didn't fix the problem. There are much better plumbers out there.

Everything about my experience was perfect. They worked with me to schedule a pretty narrow time slot. They were available fairly quickly. Shane came out and resolved my issue quickly. When a second issue came up during the service call (not his fault), he came up with an idea, left to get the correct part, and fixed it. Can't recommend highly enough.

Lanier Plumbing recently fixed a leaking toilet and sink. I scheduled over the weekend and they were able to come out on Monday morning to take a look. Shane arrived on time, listened carefully to the issues, and was really efficient and communicative through the process. I'll absolutely use Lanier Plumbing for my future plumbing needs.

tldr: Had a kitchen sink stoppage and first called another plumbing company to snake it out. After 5 days of nothing working, and over $500 in charges, they gave me a $9,000 est, to fix. Called in Lanier Plumbing, who fixed the sink in half an hour, and for half of the $500 Radiant charge. ---

On the 5th day of unsuccessful tries and a $9,000 estimate to fix, I called Lanier Plumbing to have a look-see to be sure that tunneling under the house is the only recourse.
The Lanier plumber, Philip, was able to snake out the sink in 30min, and charged HALF of what Radiant charged.
He was knowledgeable, professional, and effectual. He was, in short, the best.
On the 6th day, I dumped the other company for Lanier Plumbing. Lanier is a way more mature plumbing company, and it shows in their attitude, from the office manager on through to the plumber.

Description of work:
Unclogged a sink that another company spent 5 days trying to unsuccessfully unclog

Phillip working a cross the street. Came in and said he'd get a quote from the home office. Got a quote in couple of days and said ok. Email asked for availability a week latter. Gave preference but said any day could accommodate. Never heard back after emails and phone calls. How do yo stay in business with such unprofessional service. Got emails and phone records to verify this absolutely terrible response.

So I was very pleased with the first service from Phillip at Lanier.  

There was more work to do and I scheduled them to come.  

Supposedly they called during the week and said it would be a month because they had gotten some big jobs and that the person who was scheduling did not know what they were doing. But I didn't get a call. They just didn't bother to say they were not coming and would not be coming for a month.

You might as well be dead to wait a month to repair a plumbing leak.

To be honest, I have never had a contractor call and say they can not come for month after I already have an appointment. Ever. And not care about it at all when they tell you. Or try and squeeze you in.

And so I won't ever be calling this poorly managed company again for something as important as plumbing.

I needed a kitchen faucet replaced. Lanier's dispatcher was helpful with advice over the phone, and the plumbers the company sent over were fast and friendly. I'd use this company again.

Excellent service. I have used Lanier Plumbing twice (once to fix a leaking shower faucet handle and once to replace an outdated bathroom sink faucet) and I will definitely use them again.

Lanier Plumbing was great...they were able to work us in on a Friday when we had an outdoor faucet spraying water everywhere. They charge $135/hour, plus a $25 service fee. It seems pretty on par with what other plumbers charge. Just really appreciate that they got this fixed the day that I called. Thank you!

Phillip and his apprentice (young guy, can't recall name) installed a new shower fixture and kitchen faucet for us that we bought at Home Depot. They we're fast, cleaned up site really well, and charged for the hours exactly. In fact I think they shaved off 15 min or so (Lanier charges in 15 min increments). They also discovered our disposal was cracked, had the replacement on the truck, so they replaced it too in about 20 min. Laniers' cost of the disposal unit was about $25 more than Home Depot, which Phillip told me outright, and I appreciated the straightforward approach and full information. Which made it an easy call to go for the convenience of getting it done then and there.
Great experience and competitive rates - I have found my new plumber!
I attached a couple pics of the shower work.

Needed a valve replaced in my renovated shower and after being ghosted by the original plumber, I called Lanier and they had me fixed up in no time flat. Fasted and friendliest service I've experienced in years. I highly recommend.

Huge shout out to Lanier Plumbing! **They literally saved us thousands of dollars and tons of trouble.**
Two other companies said we were going to have to either cut into our awesome 1957 tile or uninstall and reinstall our HVAC (in a closet that backs up to the shower) to address a problem with our hot water. Lanier came out and solved the problem, I kid you not, in about 5 minutes--most important tool used was a *dime.* And they took care of several other minor plumbing problems for us. Super courteous and efficient. Many thanks to Shane and Louis!

It's hard to find a plumber in Austin at short notice! Lanier was the first business that was available to come out and fix a broken tap this morning at short notice. It was kind of an urgent fix as we had to turn off the hot water to the whole house because we could not stop water spewing out of the broken tap.

Phil and his apprentice were great. They fixed the problem quickly, and without extorting us. Labor and parts were fairly priced and there were no surprise costs at the end. Thank you!

So I'm happy to add this to the chorus of happy reviews. We'll definitely call Lanier next time we need a plumber.

I'm so glad I called Lanier Plumbing this morning!  I had a leak under the kitchen sink, emptied everything out and found water accumulated.  Trusting the NextDoor and Yelp reviews, I called Lanier Plumbing this morning.  The office person was efficient and kind and called a bit later to say someone would come to my house between 1 - 4pm.  
Shane arrived 2ish, looked under the sink and immediately began to check out my Grohe sprayer and found the problem right away.  He showed me exactly where the problem was and showed me how the water was backing up from the sprayer to the faucet and down under the sink!   Shane fixed the sprayer as well as he could.  I need a new faucet/sprayer but can use this one now while I find a new faucet & sprayer.   Thank you Lanier Plumbing and Shane for prompt and excellent assistance!  I'll call you again to install my new faucet and for any other plumbing needs!

Lanier consistently provides excellent service at a fair price. It has been our experience that they try to find solutions with your existing fixtures, rather than just going for the quick and more expensive fix

These guys are great!  After calling around to a few places I found on yelp and Nextdoor I settled on Lanier. They were the first plumber that gave me an hourly rate - I prefer this model over having someone come out to look at a job and tell me a price.  If it is too high I have to make another appointment for someone to come out - I don't want to deal with that - and I had multiple issues that included troubleshooting etc. Also, they are in my neighborhood!

I called them to replace a kitchen faucet that I couldn't manage on my own due to weird fittings on the old faucet - while they were here I asked them about a leak, water pressure issues and they fixed a shower that had a bad cartridge.  They answered a ton of questions and patiently explained the items they were addressing.  They were friendly, professional, efficient and they solved my problems.  I would use them again and I highly recommend them!

After recommendations on Nextdoor and Yelp, I took a chance on Lanier Plumbing. So glad I did. David and Shane repaired my plumbing issues (which are rarely straightforward in a 1940's house) for a fraction of the price estimated by other plumbers. Very honest, very skilled and professional, and efficient with their time. I highly recommend them.

Lanier Plumbing just took care of our water heater issue. Dave was friendly, polite, and very professional. They solved the issue quickly and it was not expensive at all. Now we have hot water again! I'd definitely recommend them to you.

Give Lanier, and plumber Phillip, five stars.  They came out quickly, found the problem quickly, and fixed it with what appears to be good technique.  He put in an accessible main cutoff valve where none existed before, and dug up and replaced the shrubs as well as could be expected.  I paid less than $500 for about a half a day's work, which included some parts.  Plumbing is difficult and dirty work, and it's easily done wrong and covered up, so I don't mind paying for quality workmanship.  Consider the alternative.

We have used Lanier Plumbing twice in the past few months and both times we were very impressed with the work that they did and what they charged, plus they came out promptly after we called.  We highly recommend this company.  Phillip came the first time and we requested him the second time, and they were happy to accommodate our request.  Part of the work that Phillip did was highly technical and we were very impressed.

The staff at Lanier are friendly and professional. They have been out several times to fix plumbing in my house and I have been pleased with the service. If you have an emergency plumbing problem, they may not be able to accommodate you though. I called on a Sunday and they couldn't send anyone out, but maybe they just determined that my running toilet wasn't an emergency.

We had a shower backing up in a bathtub and vice versa.  Shane happened to be working in the neighborhood and was here in less than 2 hours.  He was finished in 15-20 minutes and was friendly, polite and knew exactly what he was doing.  Thanks Lanier and thanks Shane.  WE BATHE AGAIN!!!!!

Amazing fast and affordable service! I didn't get the workers name but he was friendly and fast and super great with my annoying dogs lol will use again!!!

Very honest & reliable team. Dave and Shane were very professional & solved our plumbing problem quickly & for a very reasonable price. They arrived a little after 2:00 (with a phone call before arriving - very appreciated) and we're finished by 2:45.

Truthfully, if we had called them first (before spending $$ on numerous failed DYI trips to Home Depot) we would have saved time & money.
Next time, I'm just calling them first.

For the record, I left messages with a few other plumbers before I called Lanier and I'm still waiting on those call backs.  Lanier definitely gets my business from now on.

If you live in or near the Crestview community and need plumbing service, Lanier is the one to call. Philip was out the day after we called and did an awesome job. He was prompt, courteous and most professional. I would highly recommend this local company!

Plumbers are expensive. Period. Especially good ones. Well Lanier isn't really an exception to that rule. They are an exception to the rule that plumbers are rude, late, don't explain what is going on very often.

Lanier helped save a nightmare issue we had installing a water filter under our sink. They made it out the next day and were friendly, and more than happy to explain what the job was going to entail. They even gave me an estimate of time over the phone and said what all was going to take place. Not only did they do a great job they seemed happy to do it.

The next time I needed them was a late night call in which I asked that they call me first thing in the morning. Guess what? They did. Rarely do service people get back in touch so fast. There trip fee is cheap and their work warrants the hourly cost. I won't use anyone else.

Exceptional service from start to finish. The woman who answers the phone is friendly and helpful, and she didn't get frustrated with me when I had to cancel my appointment not one, not two, but three times.
The work was well done and completed quickly. Unlike many of my past plumbing nightmares, they didn't try to nickel and dime me.
Before I contacted Lanier, I tried three other plumbers (all highly reviewed), none of whom returned my messages. While I was annoyed at the time, it all worked out for the best because it led me to Lanier. They'll definitely be the only plumbers I call from now on.

I just used Lanier Plumbing for the first time. Phillip was very prompt in  fixing the bathtub faucet and replacing two parts on the water heater. He was knowledgeable, efficient and cleaned up nicely when he finished. I am extremely pleased with this locally owned company and will definitely use them again.

We've had two separate plumbing issues in the past 3 weeks. For the first issue - a leaking bathtub faucet - we called about 10 plumbers (seriously, 10!) that either didn't return messages or didn't have someone available to come out in a reasonable amount of time. When Lanier answered and told me they could have someone out later that day, I was thrilled. The plumber showed up exactly on time and was here for a little over an hour; surprisingly, he only charged us for an hour, the parts were cheaper than other plumbers estimated, and the service fee was lower than I was originally quoted over the phone! They made a great first impression.

Then earlier this week, our toilet started leaking. Lanier was the first plumber we called, and once again, they were able to have someone come out the same afternoon, again right on time. They fixed the leak within an hour and I thought all was good, but a few minutes after the guy left, I tested it out and the flow was much less than expected. He had warned me of this as he left, but it already had a low flow before he arrived, so I thought that's what he was referring to. Unfortunately, the flow was at about 20% of what it was before he arrived and was basically unusable. I immediately called Lanier and they offered to send someone different out later that day, but I said it could wait and rescheduled for later in the week.

For the third time, the guy showed up right on time (and even beat me to the house while I was out a lunch). The new guy that came thought it would be a simple fix, but after being here for about 1.5 hours investigating, replacing parts, and adjusting water pressure, he was able to get it back to what it was before the leak (although still not 100%, though that was the fault of the original plumbing design, not anything Lanier did).  He also said he would get back to me with a quote to replace the whole system with a proper design, and called within an hour after leaving with the information requested.

The best part though was since the first guy left it in a worse condition than when he arrived, even though he told me about the issue, and it was a mis-communication that was partially my fault, and I should have tested it before he left, they didn't charge us a penny for the second visit, neither parts nor labor!

After three great experiences with them, I cannot recommend Lanier highly enough. They will be our go-to plumbers for any future plumbing needs!

I recently hired Lanier Plumbing for the first time and was very pleased with the results.  Cindy let me schedule at my convenience, and Phillip and his helper did a very professional job, leaving the work area cleaner than they found it.  I can highly recommend them.

I was called back promptly by a very pleasant lady. She scheduled me a plumber for the next day, and gave me a heads up call before he arrived. Phillip was courteous, competent and tidy. Quick too. My drain got augured out, the problem explained and advice on dealing with it.

Being a woman, I really appreciated that he spoke to me as if I was capable of actual thought.

Best plumber I've used in Austin! I was told by another plumber that the bad pressure in my sink was because my house needed to be replumbed due to old galvanized pipes. He came and fixed my sink in five minutes and was SUPER friendly!

My husband and I just bought a house that was built in 1951.  While not ancient, it needed some updates.  We had some plumbing issues (leaks, pipes to replace) as well as updates (sink disposal, dishwasher) that were on our list.  A friend recommended Lanier, so we called them and couldn't be happier about it.  The plumber who came took the time to point out other things that we could do ourselves later (pipe insulation, vent for hot water heater), and explained everything to us in just the right amount of detail.  

He was also prompt, cleaned up, and did all the good stuff that I expect out of service professionals.

We will absolutely call Lanier next time we need any plumbing work done.

Prompt courteous service. I've used Lanier both in an emergency situation and also for some regular repair work and have found them to be very professional and reliable.

Just tried Lanier for the first time a few days ago, upon a positive referral from a friend.

The house's plumbing was backing up and things weren't looking good; we needed sevice quickly. One big bonus for Lanier? They were open before everyone else. In fact, after speaking with the man that provided the service (Phillip), he said they're usually up and going even earlier than posted.

I got my call in, they said they could fit me in same day. They gave some advice of things to do in the meantime to 1. keep the house running 2. keep the problem from getting worse. That was a welcome touch.

Estimated arrival around lunchtime. I received a call around noon saying they were on their way. Arrived promptly, listened to what the problem was, and then set about going to work. Didn't take too long. They got things running again. Gave some advice on things we could do to help manage the issue, given what they discovered (there's a bump somewhere in the pipes under the house... maybe from a tree root? who knows, but certainly that seemed to be the ultimate cause of things backing up... so gave some tips on things we could do to try to manage it).

All in all, I'm pleased with how things went. Price was reasonable too. Happy to recommend them and use them again.

Fabulous service, and amazing rates. I am now a loyal customer- am very grateful I gave them a try.

Paid for them to come out for an estimate of some major work to my home. After the plumber left, I was told they would send me an estimate. Three weeks and a few phone calls to the office later, still no estimate and the run around.

Excellent and timely service, and everyone we deal with is thoughtful and courteous. We have used Lanier several times and every time we remember why they're our favorite Austin plumbers.

Phillip was very friendly and fast, and he explained everything for me. He even suggested a way I could fix a minor issue cheaply myself. The dispatch/billing side of the house was also amazing. I can't recommend these guys enough.

You know how you get vibes from people? I got a good one from these guys. (Other plumbers can seem like burglars with pretensions.) We hired Lanier for what we hoped would be a small job, replacing a couple feet of sewer line that a tree root had penetrated, that turned into a big job, digging up our driveway and replacing 10 feet of line. They were nice, communicative, and clearly knew what they were doing the whole time. They didn't charge me any money to run a camera down the line for diagnostic purposes, whereas another firm I'd had in for an estimate had told me there would be a $300 charge for that. Free diagnosis is good! Then when they started digging and the scope of the problem became clear, they were super up-front about it. Then they gave me a discount on the final price, because they're nice. Overall a solid experience in a (literally) crappy situation. I would absolutely call these guys again for a big job, although I hope I never need to!

This is my second time to use Lanier. Both times I found them to go beyond the call of duty both in customer service and their work. It is nice to have this family business in Austin.

Lanier Plumbing has saved the day for us many times. I realize people go on Yelp to complain so I wanted to make sure to give praise when praise is so well deserved. We have used Lanier Plumbing for over a decade and have always received good and fairly priced service. Lanier Plumbing is consistently wonderful! They are a high quality, local, family owned business

I called this afternoon at 2:06pm, someone came out within 20 minutes and the job (clogged bathroom sink) was completed by 2:50pm.  The plumber was cordial, answered my questions clearly and our sink is working as expected.  They also honored the yelp 15% discount so be sure to ask for it for first time customers.

I have used Lanier for personal and business purposes and the level of service they provide is nothing short of fantastic...every time. David and his team are knowledgeable, efficient, honest and kind. They go above and beyond, which sets them apart from all of the other plumbers in Austin. These guys do it right and I will continue to recommend them to anyone in need of plumbing services!

I have used Lanier two times. Both were outstanding experiences. The company is very professional. The people are compassionate, friendly and most of all, thorough. Each time they were prompt and completed the job quickly.

I called Lanier Plumbing today after trying so many other companies. Unlike the other companies, I spoke with someone immediately upon calling Lanier.  The very nice woman I spoke with asked multiple questions about my issue and was very thorough.  She directed me to call the condo property manager to ensure that the proper procedure was followed regarding water shut off before they sent someone out.  I never would have thought to check on this and the other companies (when they finally called back) didn't bother to mention it.  It turns out that the issue does not require a plumber after all, but based on the customer service and prompt response I received, I would certainly go to Lanier with any future plumbing needs.

Absolutely professional and trustworthy! We had a leak at our house and they were determined to find it and repair it. Cannot say enough good things about them!

They did a great job. Prompt, cheaper than I thought, and friendly. Just wish he had worn plastic over his shoes, the mud he trekked through the house was a BITCH to clean up after. No big deal though, mud can be mopped, whereas a good plumber is hard to find!

I purchased a house needing a lot of work and the guys at Lanier Plumbing have fixed several problems for me over the last nine months. They have always shown up on time, kept me well informed of what they've found and how they plan to fix it, and then what they finally ended up doing after they encountered problems they couldn't anticipate in the beginning. They explained how I can maintain my ancient plumbing and educated me as to potential problems I might encounter in the future and at what point I should call them. I feel like they are partners with me in the maintenance of my old but charming home.

And I have to say how impressed I've been that these guys have such a great attitude about crawling on their bellies in the mud of my 13-15 inch crawlspace. I can hear them grunting and groaning as they work under there... bringing a grin to my face.... but they don't grumble about it a bit, in fact, they seem to love their job.  I've actually become quite fond of the Lanier Plumbers and highly recommend them. They are not the cheapest but you get what you pay for... and these guys are well worth what I have paid for their services. I like them a lot.

Left multiple messages and even spoke with the receptionist (I assume) to have the guy who handles estimates call back to schedule a date/time for doing an estimate on a sizable plumbing job. No return calls ever. I guess they don't need business, which seems to be the case with too many plumbers in Austin. Receptionist was courteous, that's all I can say (and award an extra star for this).

I have had the best experience with Lanier plumbing & David. My family has an old house were renting and the gas had been shut off due to a leak, which then caused another problem to where I had to get the CITY to inspect it! LONG story short...They came out and fixed it to where it would pass inspection AND for way less than local competitors! They were so professional & friendly, they helped us out so much by getting it fixed & pulling the permit for the city to come inspect it & it was done very quickly, which got our gas turned back on when inspection PASSED! Also they had come the morning of just to make sure everything was good!! This is the way companies should be! Thank you so much! We will definitely be referring them & using them again in the future! :)

Wow, I love these guys. Lanier has come to our rescue more than once (one time for a non-working kitchen sink, and the other for a gas leak), they respond and work quickly, and their pricing is totally fair. They have saved me thousands of dollars (literally) in comparison to another bid that consisted of more work than necessary. It is always nice to find a trade company that you believe does great work - Lanier will do our plumbing work from here on out.

I contacted them through a referral from a friend and am very pleased.  Quick service and very reasonable pricing.  Will definitely use them again.

Service was very prompt and professional. Unfortunately, I was dramatically overcharged for a garbage disposal. I was initially charged $185 for a disposal that Home Depot sells for $80. I called and they were very nice and explained it was an error. The price for the part was was reduced to $120. I explained that I thought the 50% mark up was still very high, particularly for a part that I was told they carry on the truck. They would not further reduce the price.

After a recent (very) cold snap complete with snow I thought my pipes had froze and burst because there was no water coming from the bathroom sink and the shower pressure was very low. I was kicking myself for not letting the faucets drip. It had been a couple days since temperatures reached above freezing and still no water at the sink so I concluded that the option that the pipes had froze but not burst and would return to normal was not my good fortune.

So with a gulp, fearing the worst about the situation, I got on yelp to find a plumber. I was thinking This is bad. This is very bad. How much is this going to cost? How much are we going to have to rip up the house to find the leak?

Going down the list of well reviewed plumbers I found Lanier. A friendly woman, Cindy, answered the phone. She took time to listen to my thoughts on the predicament and was not rushed. Then she cheerfully explained other causes of low / no water pressure after a freeze and a simple solution I could implement myself.

Apprehensively I got off the phone holding out hope that her tid bit of advice was the answer. Magically! It was! I was overjoyed.

Genuine customer service impresses me and they obviously do it well. The interaction was professional but friendly. They didn't try to gouge me for money with a phone operator who just made the appt. and a plumber who came out for an exorbitant fee just to find my little problem. I didn't feel like I had the hoodwinked or duped in anyway. I plan to renovate part of my house soon and based on this experience and other reviews I will definitely call Lanier in the future.

I have filed a formal complaint with the BBB. Tired of dealing with stall tactics and attempts at peaceful resolution has resulted in nothing but frustration.

We had a sewer line back up in our front yard - pretty gross.  They came out the same day and the plumber told me that it was the city's line.  He suggested that I call 311 and that the city would fix it for us for free.  Nice, professional and very honest!

Great experience, once again Yelp comes to the rescue.

They replied quickly to my call, were flexible on scheduling, and showed up on time as promised with a pre-arrival courtesy call.  They diagnosed my leaky pipe issue within a few minutes, and fixed it all up after running out to get some parts.  I was not charged for that part-buying time which is cool.  The fees for parts were very reasonable, about what I would have paid at Lowes.  The guys were neat, professional, and efficient.  Thanks!

Great in all ways.   They found a much simpler way to create a new drain and water hooked for my washing machine, which I was moving to a new location.  Saved thousands of dollars from my first quote that I got from one the national companies.  Work was finished on one day.  Price was same as estimate and they did some other stuff at a lower price that they quoted.  I have already recommended them to a good friend and would never hesitate to call them again.

We called on Christmas Eve for a backed up sewer line from our toilet. They came within the hour, fixed everything, and were reasonably priced. They were fantastic!

Lanier Plumbing has fixed plumbing problems for us more than once.  Always great communication and great workmanship. Thanks!

My disposal needed to be replaced. I called several plumbers, Lanier are the only ones that actually answered my call and set an appointment with me for the next day. They arrived on time and sent two plumbers! They were professional, friendly, and fast. I highly recommend them and will not hesitate to call them again when I need a plumber.

We have used Lanier for several jobs over the years, busted pipes, clogged drains, new hot water heater and installation, dishwasher installation and fixture upgrades. Phillip, David and Paul have all been extremely helpful and knowledgeable. Their work has been superb each and every time and at a reasonable price.

I had my home warranty service send out a plumber from this business yesterday. My memory is a little iffy when it comes to the guy's name, but I think it was Terry. He was a gentleman and very patient with the numerous questions I had as a new homeowner. He explained everything he was doing, and put my mind at ease about any possible damage the leak could have caused. I was pleased with his service.

I was referred to Lanier Plumbing by a longtime friend...and it was a great recommendation!  I had a very simple task -- replacing a leaking gasket on a toilet.  They arrived within the time window given.  I was given a heads-up phone call before they arrived.  Surprisingly, three men showed up (a bit overkill, I thought, for a leaking toilet), but I'm guessing it was a few apprentices in-training.  All were nice and courteous.  Project went a bit sideways (not their fault...more of a manufacturing issue), so it took quite some time for what I had assumed would be an easy task.  But, they helped me understand the issues all along, and exercised caution in not risking permanent damage to my stubborn toilet tank. As time went by, I was worried about the bill I was racking up, but at the end, it was just a bit above what I had personally estimated the simple task would have cost.  Despite the issues, that weren't their fault at all, they gave an extremely fair price and worked to resolve the issue that I'm sure they too hadn't budgeted the time for.  It's a small joint.  And, I did have to call twice to get a callback, but, they are very trustworthy and fair.  Can't beat that in someone you are welcoming into your home and trusting with your property!

We had a leak in a faucet in a cement wall.  I felt badly to put the guys through so much work on a hot Monday!  Phillip's comment was, we know what to do and we will do it!  They were efficient, pleasant, and got the job done beautifully.  They also worked well together which made the experience less stressful for all.  I highly recommend this company and will use them again for sure!

Phillip came with his helper to replumb a hot water line under our house. He took care of the job in an appropriate amount of time, made excellent recommendations about how to address the issue, and offered to install a faucet that I'd planned on doing myself, letting me know how it would affect the cost of the job. Given that I needed to go get the faucet first, he offered to stop the clock on the invoice while he went to take care of another job in the area, allowing me to purchase the faucet. I then called him when I got home, he came right over, installed the faucet and all was good. The bill was reasonable, Phillip was informative, prompt, courteous, and I can't say enough about the whole experience. The folks at the main office who take care of scheduling were just as nice and on top of things too. I'm very picky about plumbers - my dad was a master plumber, and I know what's a good job and what's lousy. I'd highly recommend Lanier, and ask for Phillip.