Best Plumbing Services in Austin, TX

I have to say a HUGE thank you to Fast Flow Plumbing and sorry for my idiot home builder that made what should have been a simple job - an almost 5 hour process!

We had a leak in our bath faucet that would not stop running and water was pooling on the bath  edge . With it getting worse and an ice storm on the way, we knew we needed to get it addressed so they were able to come out same  day only to discover that the builder had left no access point to the faucets so only way in was through the cupboard wall in front of the bath and the faucet was grouted or stuccoed in place!!  The pieces needed to be replaced only there was little inventory anywhere - they found an almost identical set and made a dash out to get it before the store closed - and were able to get it all repaired.

We also had a leak in our shower wall and they used a camera to assure us it was dry behind the shower and we had a small grout leak so at least that was one less project.

Anthony and Josh were so nice, so helpful and so patient with our crazy bathroom set up!

I highly recommend their work !!

Due to a con-man contractor, we were abandoned without hot water for 3 1/2 weeks! We were desperate! Luckily, we met the Plumbinator.

Mickey squeezed us in that evening. He talked to us, looked around, thought about it... and fixed our tankless water heater! In less than 30 minutes! He also walked around with us to help us understand all the things done by our former plumber that weren't up to code.

Long story short, he not only fixed all of our plumbing issues but he helped us deal with the city inspectors and even helped us find a reputable contractor who would take on our renovation from hell.

I can't recommend Mickey and the Plumbinator crew highly enough!

David from Make It Drain made a frustrating experience with my Home Warranty company so much smoother. He walked me through the process that my warranty claim would require and patiently worked with the warranty company to get my claim covered (he is a much more patient person than me). He came back to my house multiple times without complaint (as the warranty process is not a quick one) and ultimately replaced my toilet with a brand new one. Great guy - thanks, David!

Also, how awesome is the name Make It Drain?!

Great experience. No issues. They were able to handle an issue my handyman couldn't tackle and got to it the same day. Will definitely reach out again.

I am so impressed with the quality of work and attention to detail on the installation of my storm door. Extremely professional and bar none the best phone call I've made for service in MANY years. I will always recommend this company and will continue to use them for years! Polite, reliable, professional - can't beat that.

Our sewer lateral  was backed up and Harry from this company was able to come over within a few hours after my call.  The issue was promptly fixed at a reasonable price and Harry took the time to walk me through the options should it happen again, which I appreciated. These guys will be my first call for plumbing needs from now on.

UPDATE:
The Monday after Fairway walked out on the job I paid for,  I called Lowe's to discuss the situation.

After speaking with Lowe's, it is my opinion that Fairway is dishonest. They lied to Lowe's about what actually occurred in my home.

I see 2 young kids here who did not want to finish a job on a Friday night and were unprofessional. They failed to set any expectations whatsoever when they made the appointment about time windows. They failed to communicate much at all - before the appointment or while they were here. They do not appear to understand the meaning of integrity. They completely walked off the job without doing anything that I had scheduled and paid for. They clearly do not value the customer (just their $$). They apparently do not give a (insert curse word here).

Fairway provided Lowe's with a new estimate, just for the oven, and it is OUTRAGEOUS!
- They upped the basic installation of $139 that I paid Lowe's to $200.
- They want $105 to remove/replace platform. That is the plywood under the oven that keeps the oven level. There is nothing wrong with the existing platform.
- They want $75 to cut the wood.
- They want $245 to relocate the gas location to the next cabinet.
- They want $139 to remove & reinstall my existing cooktop over the oven. I guess this is so they can be comfortable while moving the gas line instead of working from a very roomy cabinet entrance.
- So for the bargain price of $764 they will install my oven, but not until after Thanksgiving, since they appear to be too busy with other appointments.
I THINK NOT! Let's not forget the microwave at $140. - so $904 was what they wanted.

Company MISREPRESENTS their values. This is from their website: Fairway is a company that was put together with the consumer in mind. We actually named our company with the term Fair Way after being witness to far too many consumers falling victim to unfair business practices. We deliver a service and product that we believe to be unmatched by anyone in the industry. We protect the consumer by doing the job with quality parts, knowledgeable & licensed professionals and following all the state law's and codes.... We do it the FairWay. We do the customer right. We offer better services at a lower price than our competitors...Most of our competitors talk the talk but don't walk the walk. We under promise and over achieve on every job we do. We have dedicated Employees..... It's the FairWay or no way ....

Are you kidding me???? I would have to say, they have no idea what the word FAIR means! They should rename themselves to UntrustworthyWay and get some orange jumpsuits to match!

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Side Note - I had my oven and microwave installed today by an appliance installation company that contracts with other Lowe's locations (not the Brodie store) and other appliance retailers. No new platform was needed, they did not need to remove and replace my cook top, and were able to recess the Gas valve. Cost for everything (installation of microwave, oven and recessing the gas line) was $315. Talk about price disparity!

Contacted Ray to replace my kitchen faucet since the original one was still in there.  The house was built in the 60s.  It took a lot of work since original valves were pretty rusted.  Ray did an awesome job replacing the faucet and the garbage disposal. I definitely recommend him.   He's professional and was wonderful work with.  He's my new plumber!!

We had a pretty serious backup on Thanksgiving day and they arrived within a couple hours of our call. The technician was extremely professional, well kept, nice, communicative, and informative. He fixed the issue within a couple hours and cleaned up like he was never there. Price was much steeper than I anticipated, but I chalk that up to it being an emergency call on a holiday.

I hardly know how to begin since my experience with this company was so deplorable.  I own a real estate brokerage and work with numerous contractors.  An associate of mine mentioned that he had a good experience with an older gentleman that worked for Steve's and suggested I try them.  (That gentleman unfortunately is no longer with the company). I requested a bid for repairing a leaky shower pan in my condo from a couple of plumbers and decided to include Steve's Plumbing.  Steve's Plumbing provided me a bid and then a couple of months later sent me an invoice for $550.  I called to ask what the invoice was for.  They said it was supposed to go to my neighbor below me, but asked me if I wanted to pay my share.  I was confused and told them I hadn't hired them for anything.  I ended up speaking with Steve directly to get clarification on what they thought I owed them.  He wanted me to pay him for providing me a bid, even though another plumber had provided the same bid for free.  Steve was childish and immature on the phone and was unable to show any composure.  He hung up on me!  The same $550 invoice was sent a couple more times and then a few months later a constable showed up at my door with a lawsuit for a $100 and a $100 invoice I had never seen before.  I was incredulous! Steve's Plumbing sued me for a $100 because I requested a bid from them?  Bizarre!  I had clients I needed to work with on the court date and didn't want to take a work day to fight a $100 lawsuit.  Needless to say they won by default and got a $400 judgment against me once court costs were tacked on!   These actions from the owner were petulant and childish. Steer clear of this company!  

As I read other reviews below it seems Steve has a serious issue with being challenged or questioned by anyone.  Perhaps it is from stress or something, but the lack of professionalism and the explosive nature of this gentleman are terrible qualities for running a customer facing business.  Since then I have found an excellent plumber who I would highly recommend to anyone looking.

Arrived promptly within the time frame promised. Plumber was courteous and polite. Paul did not try to upsell other services I did not need. Job was completed in a very short time and they cleaned up after themselves.

Reggie installed a water heater in May of 2020. In December 2021, the water heater stopped heating. The pilot wouldn't stay light. I reached out to Reggie. He was unable to come take a look. I called another plumber and when they came out, they told me the water heater was not installed up to code. The clearance of the gas control valve from the door supposed to be 1, there is no pan drain, the t & p goes up hill, vent in attic was disconnected and leaking carbon monoxide into the attic. I informed Reggie of these things and his response was his warranty is for one year. I don't understand.. what does a  warranty have to do with it being improperly installed? He's supposed to be a professional plumber, shouldn't he be installing per code and safety. Thankfully no one was harmed because of his unsafe installation. I may escalate this to licensing because of his response to the issues brought to light. It should have been installed properly and I shouldn't have to pay someone else to fix these issues that I already paid Reggie for. He seems uninterested in making this right.

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