Texas AC & Plumbing Specialist

Justin and Colin did a great job. They found the problem and fixed it quickly. In addition to a leaking sink, our dishwasher needed to be replaced. They sent me a few invoices showing me all the price options I could go with. I appreciate that they were fast and kept me informed as they completed work.

I also really appreciate when plumbers who are supposed to arrive in a certain window of time actually do. Thanks guys!

I had a Gold Service visit, not sure if Gold is accurate?  Chris Hull was very professional and shared filter replacement period Information.

I asked about the dripping sound coming from the unit, which is caused by an uninsulated main pipe, which I was not given a way to fix or did he fix it. I needed a new knob for my unit access panel (caused by a bent access panel door, never replaced when they installed the unit in 2020 as I had requested. The panel was somewhat bent flat).

The Customer Service staff connected with me to provide an estimate on the knob.  Online @Supplyhouse.com the part cost $1.60, Stan's said they can replace it for $132.00.

I'll stop there, as that's the end all to be all.  Just sayin'.

Our AC died on us last summer so I reached out to a few different companies for quotes and I really liked the salesperson for TX AC & Plumbing. They also had the best quote, so I felt like it was a no-brainer. We had issues with airflow in our home, so they recommended taking a couple of the forking AC ducts and routing them back directly to the central supply box to provide greater airflow. They were so confident this would provide an increase in airflow, they'd add dampers we could close in case it was too much. I also added a whole house air purifier to help with seasonal allergies.

The first issue was after they finished the installation, I went up to the attic to check out their work and noticed they routed the wrong ducts. No problem they said, they'd leave them and route the correct ones free of charge. In the end, I have no perceivable increase in airflow as requested, and I can't seem to get the dampers added to the wrong ducts to close. The way they hung some of the new ducts in the attic seem to pinch them, and I'm sure is actually making the airflow worse than before.

Issue two, they installed the air purifier on the return side of the HVAC. They said there was no room on the supply side, which is the recommended placement of the unit. There would have been room if they didn't mess up and run too many ducts to the central supply box.

Final straw, the AC condenser is noisy. There's a plastic shielding inside the unit that vibrates loudly whenever the fan is on. I had a technician come back out to investigate, he offered to zip tie it as a fix. He said if that didn't work, there wasn't much else he could do. His fix lasted only about a week before the noise came back.

I've since had another trusted company come out to look at alternatives to improve the airflow in our home. They laughed about how horrible of a job TX AC did at the installation. I should have gone with them in the first place, it would have cost a little more at first but I wouldn't have to pay someone else to fix the job TX AC did and refused to repair.

We've had good experiences with Stan's in the past but my experience this week makes me very reluctant to rely on them in the future. I scheduled an appointment with a plumber for Friday afternoon, and they called the day before to say that they had to reschedule me for Saturday. I'd already rearranged my work schedule so that I could meet them on Friday, so I shuffled my schedule AGAIN to accommodate Saturday. Today (Friday morning) I received a message that they would not be able to honor my appointment on Saturday and had to reschedule me again. At that point, I had no confidence in their follow through so I'm having to contact more plumbers and start the process over again. I can understand rescheduling once but twice? If you're having to cancel appointments because technicians are calling in, then maybe you need to schedule fewer appointments so that you can honor the appointments you've already made. I had to give a credit card number to secure the original appointment, so you can bet that they'd charge me if I flaked out at the last minute. Why then is it acceptable for them to waste MY time?

Adequate work, but it took much longer than estimated because the worker never had the right equipment for a simple job. They also tried to collect payment before finishing the job.

Edit (down from 3 stars to 2): offered me a discount to remove this review, guess we know why they have good reviews now.

Edit 2 (down to 1 star): I would believe that if you offered the refund before I left a review, but clearly you were trying to pay to get me to remove it. That's super shady.

Edit 3: feel free to post your end too. My reply was That is shady as f***. Your check is in the mail.' The only way you could have made things right would be to go back and do it in the day you quoted me, not the week it took.

Initially the Update to this was pretty negative matter of fact it was a 1 star update,since then and I have met with James manager and Mark the owner, and all I can say is in my 60+ years I have never received such treatment from any company, I myself whom I consider to be customer oriented don't think I have come this close to perfect.

I cannot say what was done to fix our problem with our HVAC, I don't want to put the company in a position where they are doing the same for every issue. I can just say what my expectations were and what was completed was for lack of multiple words here WOW.

After all the work was completed my wife and I payed a visit to Tx AC office and met some of the folks there. I met the owners father and I can see where Mark gets his business sense from. great job sir I would also be very proud if he were my son.

Not sure exactly what customer service means to most people but I can tell you from what I experienced here I know what their take away of it is.

all I can say if you are experiencing any difficulties escalate, This Owner Cares

God Bless and a mighty big thank you from Sue and I.. Blessings to all your family and team members..

The past month or two, I've had a couple of home repair issues pop up and these guys were great!

First up was an A/C tune up. Since moving in 5 years ago, my A/C has not been serviced and I didn't want any issues going into the hot summer. For the low cost of $79, a technician came out to inspect and do some minor maintenance, including tighten up a PVC pipe that was loose and cleaning the exterior unit that was covered with cottonwood fluff. They also discovered my dual capacitor needed to be replaced and was still under the 5 year warranty, so replaced that as well. The technician came out during COVID-19 and handled everything great - gloves, booties and mask.

I also had to do some roof repairs and the roofer noticed my hot water heater exhaust looked pretty wonky coming out of the roof. I sent a photo over to Texas AC and sure enough, they confirmed it needed to be replaced. Once they came out to inspect the water heater, they also detailed a number of other issues, along with the fact the unit was 10+ years old, so I went ahead and replaced the whole thing.

For both jobs, they came out during the time window, the techs were very professional and from some price checking, they seem to be pretty fair price wise. If you're in need of an A/C repair company or plumber, these guys will treat you right.

One note is it looks like they were bought out by Stan's Plumbing (the van had Stan's logo and the website redirects there when you look up their number), but Stan's has great reviews too and I still received great service.

Let me start by saying they did fix the leak behind my kitchen sink. Other than that it was a mess - they arrived more than 3 hours after the expected window, tried to sell a water softener by saying I know you got nice clothes and your wife comes home with bags, then charged me for a slab leak and a pressure test. There was neither a slab leak nor a pressure test done... Stay away from this company unless you want a ripoff and asshole comments.

I should also add I contacted their office to complain and while a manager was supposed to call twice, they never did.

Josh and Colin were LIFESAVERS today. I'll spare you the details on the condition we found my sewer line in this morning, but they came out SO quickly and took care of things within 4 hours. They were so kind and made me feel so much more at ease, I am a renter and don't typically have to deal with these issues, so I was a little frantic and frazzled.

Couldn't recommend them more!

Great customer service! Sent a message to have a new gas range installed, received reply in a timely manner. Was able to call the following day to set up an appointment to have the job done.

I received a text message to confirm my appointment day and time when I scheduled the service. I also received a reminder text the day before, and the day of. I also received a phone call from the office and my tech the day of to let me know he was on the way.

Steve (the tech) was very friendly and got the job done quickly. He even double and triple checked to make sure the stove was working and level and everything. The cost was very reasonable as well.

These guys were terrific! they were able to come out right away to estimate the job and their bid was very reasonable. They happened to be able to start the next day (which is unusual I understand) but Blake showed up on time, he was polite, clean and did a fantastic job.
We can't recommend them more... don't try calling some of the bigger outlets as these guys will do it for a good price and it will get done to your satisfaction. High High recommendations!!

Blake came out to take a look at my AC unit. My hot water was gone, but I wasn't too panicked because it was still summer. But, I was afraid I was going to have to replace my water heater (that's what the first AC guy said and, get this, the builders of my condo must've been comedians because the water heater is 21 inches across. The entry to my attic, where its stored? It's 18 inches across.
One neighbor said he had to replace his and it cost him nearly $3000 because he had to take out the attic stairs.
So, anyway, Blake comes in and, in less than 20 minutes, opened it up, pressed the little red reset button and, voila!
I can't begin to tell you how relieved I was. I know my days with the water heater are numbered, but when it does fall apart, I know who I'm calling.

I really can't speak highly enough of my experience. Main line backed up and they were out the very next morning. I had the absolute pleasure of dealing with Blake, a true gent in his own right. He did a quick inspection to see if it was easily clearable, it wasn't. Wrote me a completely reasonable quote and then spent an hour not only clearing the blockage but answering my barrage of questions as I really wanted to see what was going on.

Top company, top chap, super knowledgeable, 11/10 would absolutely deal with them again. Thanks for a great experience.

These folks were Lifesavers!! When our AC went out, they sent someone out the same day to give us a quote. We had 2 options--either major surgery/full replacement, or a Band-Aid repair. When we let them know we could currently only afford the Band-Aid, they were still just as cheerful and helpful. Matt, the technician who came to do the work, was WONDERFUL. Very friendly, kind, and efficient. He was even nice to our attention-seeking dog!
He worked quickly, answered all our questions, and even made sure that things were cooling well before he left.
Communication between office and field was seamless, which also helped make things easier for us. We will definitely keep this company in mind when it comes time for our full replacement!

This is a review for their customer service

After i posted my 1 star review they contacted me 15 minutes later and fixed the issue. It was unfortunate that it had to come to that to get their attention, but it was foxed right away when I did get their attention

I had PVC pipe repair for spring cooler in the front yard. It had a needle point hole. I dig ground and the plumber simply just cut the pipe and repaired. It took around 20 min. and he asked me $395. It was first time to repair and I did not know the market price. I searched google and it cost from $100 to $180. I think it is way too expensive. I call 3 times for 3 days and they promised me to call me back but they never did it.
Reasonable price is one the most important thing for customer. By the way service and repair was not bad.

TX AC Specialist has worked for me a few times on both my home and a multi-family property I manage.

In general I think they are a good company, however, I think they have the same problem most bigger AC companies have during the hot Texas summer.  It seems they staff up with less experienced employees to meet demand and it looks to me like they don't check their work as much as they should.

I had TX AC Specialist install a zone dampener system in my home a few years ago.  The zone system always worked great during summer to cool my home.  During winter it worked ok, but, the downstairs never really got that warm.  

As it turns out, the downstairs thermostat was wired incorrectly.  When the heat was turned on downstairs, the themostat failed to signal the inverter value so it was actually AC blowing into the downstairs.  However, the heat strips came on so instead of freezing cold air, the air was luke warm.  As you can imagine this made my energy bill really bad during months that were particularly cold.

Domingo Rios, a Senior Tech, for Texas AC, was very informative and helpful.
He called ahead of time to tell me his time of arrival, and he arrived when he said he would.
He checked out my AC system, diagnosed the problem, and let me know what I needed to do next.
I highly recommend this company and Domingo Rios.

Back in April, I needed a quote on a hot water heater so I could figure out what I was gonna offer on a house we were looking at. The technician who came out helped us with everything we needed knowledgeably and politely, then left me his card w/ the information on it we'd discussed.

After closing on the house, we were able to schedule an appointment for later that week for him to come out and get the installation taken care of; they were in and out in an hour or so, and everything's worked *perfectly* since then.

My experience could not have been any better!

Spigot on the side of the house broke and needed a repair as soon as possible since I had to shut the water off. Luckily, Frank came out within an hour and was able to let me know what the options were, costs, etc. After talking it through, he started getting to work and was done within an hour, with everything working great. Lastly, when it came to pay, there was a coupon online that they accepted to help keep the bill down a bit!

Overall, the experience, and Frank, were great. I recommend this plumbing specialist for any needs you may have, and I will be sure to contact them with any other needs I have!

Justin came through for the repairs.  He was friendly and quickly diagnosed and repaired the problem.  He was open about the cost ahead of the repairs and also suggested a long term remedy for the plumbing issue.  I would definitely recommend Texas AC & Plumbing Specialist for any plumbing emergency!

We redid our kitchen and had some complex plumbing work with moving our sink from a wall to the island in the center.  Our Plumber, Blake, was great at explaining the process and was extremely reliable when we needed him.  It was a multiple step project as we needed to work in cabinets, flooring, and plumbing in different phases.  Blake Made himself available when we needed him and  really was great to work with!  Would highly recommend Blake for any project.  He even came on a Saturday to finish the job. Excellent experience!

WOW! Expertise! responsiveness! and very fair on cost!  What more do you need - I recommend Texas AC & Plumbing 100%.

This was the first time I had a great experience with an Air Conditioning company. They just got added to my #1 speed dial for any future air con issues. Company was very responsive to my call. Thomas came in and assessed the problem (broken AC in Texas is always an emergency) and I was up an running in about 30 mins!

I recently entered a maintenance contract with Texas AC Specialists and so far so good!

Everyone that I've spoken with at the office is super nice and helpful. During the process of getting an estimate and signing paperwork, Britney & Kristina in the office were on top of everything and worked with me to reach a deadline.

The tech that came out to our property once all was said and done was also great. He knew what he was doing and didn't need me around to answer too many questions when I was busy taking care of my clients. There was open communication about everything he did and saw which I was very pleased with.

You can tell this company cares about their customers.

Very disappointed. Moved into a house with propane with two furnaces installed by TX AC Specialist in Summer 2016. Unfortunately, the installer never added the propane conversion kit to change the units from natural gas to propane when they put in the new systems. No notice on units and no documentation was made.  And TX AC specialist never came back or followed up to complete the job. The house was unoccupied for 2 years so the issue went unnoticed.

New owner buys the house. Unbeknownst to him, the kits still aren't installed. Tries to run the heat, but it won't get warm. Calls TX AC Specialist who inspects and confirms the issue is that the kits weren't installed, and now soot has coated the inside of the units. They are ruined. And, the TX AC Specialist technician says running the units in their sooty condition is a fire hazard - creating a danger to the inhabitants.

Instead of taking responsibility for its mistake of not adding the kits, the company is now charging the owner to replace the two (barely used) furnaces. To top it off, the person on the phone blamed the customer for not knowing the units couldn't be run without this problem happening. He claimed he's never had this problem, that someone else would have messed with their systems to turn them on, and it wasn't his responsibility to let anyone know about the hazard.

The company set up these systems to fail, and created a fire risk by not adding the kits at installation. It's frustrating when companies do not take responsibility for their mistakes. Do not use.

UPDATE:  The service manager called to apologize for my experience. He reduced the repair charges and agreed that the situation was not handled in an appropriate manner. I appreciated the call and the effort.

Great fast service!
Air Conditioning went out at our house and I scheduled a service call for the next day. Scheduler called me the next morning and asked if I wanted to move the appointment up as they had a cancellation. Jeffrey showed up promptly, quickly diagnosed the problem, replaced the broken part to get our AC working again.

Service was friendly and reassuring. I recommend them.
Thank you guys!
Note there is an $89 diagnostic fee to come.

They refuse to honor the written warranty they gave me. According to the owner,  the warranty doesn't cover anything.  $11,000 for two complete systems (upstairs and downstairs) and the warranty is worthless. Don't be fooled by these people.

This place will scam you. They lure you in with the $85 estimate and once in your house give you an outrageous estimate to fix your issue.

We are new to Sun City. The day we moved in we found out that we had NO hot water.!! Texas AC and Plumbing came out and put in a new hot water heater. We bought this house knowing there was no water softener. They installed one at the same time they installed the hot water heater. We were very happy with their punctuality, speed and efficiency of installation.

They worked hard to get my AC system installed and resolve our problems.   Cost for the two bedroom condo AC unit  (1 and 1/2 ton Lennox) was about $4100.

The owners are nice but just hope you do not get the female receptionist on the phone-- it has been awhile since I have received such unpleasant customer service. The lady made a rude sound and hung up on me mid-sentence. NOT professional, I will probably not call this company again in the future based on this exchange, there are plenty of other plumbing companies in Austin that still understand what southern hospitality and even basic manners are.

I hired Texas AC & Plumbing Specialist for a small repair job on my kitchen sink. Blake came over right on time, got the sink working flawlessly, charged me exactly what I was quoted, and was friendly and professional throughout. I'd absolutely work with these guys again.

It gets hot in Texas, and if you're air conditioning breaks down or has issues it can become unbearable. Customer service was great and when one of the technicians couldn't readily find the issue, they called in a second technician who spent hours troubleshooting until he did. Rigo did a great job explaining what was happening and giving us future options if needed. I appreciate a business that takes the time and the effort to do a thorough job and more importantly, fairly breaks down their prices. If you're anything like me, you're reading this to find a reliable business. I couldn't recommend them more!

Saved a service call charge by waiting until Monday. Bill Poss is a good technician quickly diagnosed our issue as a bad dual capacitor. Price seemed average - not cheap but not overly expensive. They showed up on time as agreed, the part has a limited warranty. I'd use them again other places wanted to charge a service call just for coming out, some didn't even return my call.

Just fantastic. Very up-front about cost, were able to promptly reply when we needed help with a broken AC over Labor Day weekend, they came out and did great work and were great with our kids wanting to ask questions as they worked. Would use again in a heartbeat.

This is a review on their customer service, not the actual service - Mark and team responded within just a few minutes of my request, where many others do not.  Appreciate it!

My AC died Friday. The earliest I could get someone out for a replacement quote was Tue afternoon. Tue morning I requested a quote from this team via Yelp. I had someone at my door before 9am to give me a quote and by 1pm we had cleared financing options and equipment was being installed by 2pm. The installers were fantastic and got the job done before 6pm. I can't thank you enough. Great service. Friendly and professional.

Martin and team did a spectacular job w/ my HVAC installation. All through the process, Martin has been very responsive and kept me informed and up-to-date w/ the status of the installation.
He was the first to come back w/ a bid among all the installers I requested bids from. Martin also patiently answered my questions on the install and the austin electric rebate program.
On the day of the install, he kept me up-to-date w/ his team's progress. The team took about 6-7 hrs to do the install since it was a 2 system gig. After the install Mike and team showed me the components inside and outside the system and explained proper maintenance procedure. Brittney at the front desk is also assisting me w/ filing paperwork for the city rebates. So far the system is working great.
Texas AC Specialist were definitely very professional and courteous and a pleasure to do business with.

Fast, professional, awesome service. Our compressor went out on a 2 year old unit after a power outage. They had our air back fast. Highly recommend!

I rarely write reviews, maybe my expectations are too high. But, Domingo exceeded my expectations, came out same day and was able to quickly diagnose and fix the problem.  He communicated early and often in yelp chat, and called ahead of arrival. Rate was more than fair as well!!

This was a great experience, and would definitely recommend Domingo.

My technician was courtious, on time and worked quickly to fix the issue.  He explained everything and offered several solutions that allowed me to select what fit my budget. I asked for a quote on future work and plan to hire him again when I am ready

Very impressed with Sean's expertise.  I felt like he gave our unit (inside and out) a thorough inspection.  Although he was not able to find what has been going on with the unit, b/c the issue only happens intermittently, I feel confident that it is in good shape.  I appreciate Sean coming out TWICE to properly check the coolant levels.  The first time he was out, the temperature was around 50 degrees impending an accurate Freon read.  I never got the feeling like he was just trying to sell me something to make money - which is more than I can say for other companies.  Looking at you WCU in Bastrop.  I will certainly call on Sean and TX AC & Plumbing the next time we have a need.  Appreciate your honesty and integrity.

I have been a customer of TACPS for 8 years. They started doing small repairs for me and then replaced one of my heat pumps two years ago. When I came home last week to a leaking ceiling naturally I called TACPS. I had been traveling for work and by the time I got home it was late. I was on the phone with Martin until 11:00 pm on a Friday night working through my options. I ended up deciding to replace the unit and scheduled to have the work done on Tuesday although Martin said he could have had it done sooner I picked Tuesday.

They arrived in the morning and after a long day the unit was installed and working by 7:00 pm.

I was especially impressed with how professional the installers were. Ismael and Aurelio took great care to make sure I understood all the work and left everything cleaner and more organized than how they found it.

Having to buy a new heat pump is stressful because of the cost. You cannot help but wonder if you are being taken advantage of. I have worked with many different companies, gotten bids etc. I truly trust TXACPS.

Something changed in this company. We used to get a good service for the most part the last 7 years. We have a bedroom that gets direct sunlight in the mornings and wasn't cooling properly. They suggested we do a direct duct because it was sharing one with the laundry. Last April when they came for maintenance for our 3 units we finally asked them to do the direct duct and they did it for $225. They also did other repairs and we decided to renew our maintenance plan for the next three years. We ended up paying $1500.  On June when the temperatures were already getting really hot we noticed the room was still very warm. We called them and upon arrival the guy checked the vent in the room and said that the system was not cooling properly and that the unit probably needed freon. I mentioned another area that was also having problems getting properly cooled and he checked both units and add the freon. He finished and gave me a bill of $250 dollars. I asked him if the freon was included in the maintenance plan since they had just checked the systems 5 weeks before and didn't mentioned the need for freon.  He said they usually include up to 1 gallon of freon per unit and since I have 3 units I was entitled to 3 gallons a year. I asked him if it was okay if I called the office and check if I had already gotten my included supply of freon. I called their office two hours later and the receptionist tells me that the manager already checked and we needed to pay for the freon. I politely ask if I could speak to him to clarify and she says he is in a meeting but will call me back. He never does and 3 days later I am on vacations and I noticed that they had already billed my credit card for the $250 dollars without my approval of the charge. They just happened to have my credit card on file! Days later I called again and told the receptionist how upset I am that the manager never called back and they went ahead and used my credit card without my authorization. She said that the manager is gonna call me back because he is in a call. He never calls me back. We have been a client for 7 years.  Spend $1500 with them just last April and I can't even get a call. Now we are stuck with the 3 year maintenance plan we just paid in advance, the room still gets warm (their last technician said it might be because of the location of the thermostat - GOOD TO KNOW AFTER DOING THE DIRECT DUCT) and we don't trust Texas AC Specialist anymore!

UPDATE:
I want to acknowledge the company for trying to make things right with their customers. Martin the Service Manager called me today to address the situation. First he asked me how everything happened because they wanted to make sure it doesn't happen again. He clarify the freon policy to me, turns out it's just included in the first maintenance. He apologized for the manager never calling me back and offered to check why they charged the credit card. He is reimbursing the freon charge for the inconvenience and giving a discount on  the direct duct. He gave me further advice on ways to solve my warm room. Thanks Martin for your response, I am all about companies that want to make things right with their customers.

Bill and Josh were great.  They came out to service my AC unit and my water heater and I was not disappointed.  Both men were clear about what they were doing, what I should be doing, and what it was going to cost.  Add to that that they were both super friendly and on time.  I will be calling again for annual service.

Unlike the other two places I called, Texas Air Conditioning Specialist was able to get a technician out to me the same day. Daniel arrived within the quoted window after calling me to let me know he was on his way. He was very friendly, explained what he was doing and why, and even gave me some advice on my system.

After the installation, he also help me set up my thermostat and  stayed to ensure that everything worked. I really appreciate the attention to detail and great customer service that Daniel provided.

Texas AC & Plumbing Specialist did a great job for me on short notice.  My condenser is on the roof of a two story bldg with no way to access with a crane.  These guys figured out a way to manually get a 2 ton unit up there along with doing a complete furnace and air conditioning change in one day.  They were very neat and Martin was great to work with.

After many calls, delayed responses, and referrals from other companies, Texas AC was the only one that responded within 10 minutes and scheduled a time to look at the AC unit and pipe that was leaking water in our kitchen ceiling on the same day. The guy that came out knew what the exact problem was. He took care of it within 30 minutes and told us the cost before repairing the AC unit/pipe. We didn't have time to compare prices, but it seemed reasonable. Customer service was excellent.

We had a gas leak that we could not find and knew it had to be simple. These guys were awesome. They responded to my query within 10 minutes and came out same day. They stayed until the gas was hooked back up and running which was above and beyond. Julian hung out for several hours waiting on the gas service to get turned back on. I am amazed. And I don't feel like they tried to take me for any money.

Admittedly, was a bit skeptical about these folks based on previous reviews.  But, I had a FANTASTIC experience with them.  They:
- responded quickly
- stayed in great touch throughout the repair process
- offered multiple options for repair and/or replacement and very good deals on both
- educated me throughout the process on HVAC issues.  

My only worry- is that maybe it was more expensive than needed.  But, I'm willing to let that go out of my own ignorance.  Overall, I felt like Domingo and Rico were fair, honest, helpful, professional, and offered high quality.  

When it's time replace my aging machines, it'll be TX AC with whom I go.

I only hired TACPS once for a small shower handle cartridge replacement at a rental home. They were able to come out same day and were on time. Easy to work with, I haven't been to the home since but was told the problem is fixed. Not a bad experience, but I wouldn't call them again for this type of job. I asked for a quote over the phone, and was told the technician needs to see the problem in person, which is completely acceptable. I was also told there would be no service fee for this, which is why I scheduled with TACPS as opposed to other plumbers I called. The reason I deducted stars is, once the appointment was scheduled with the tenant and the tech was there, I was advised that the hourly rate for the first hour was $100 MORE than the regular hourly rate. This seems a lot like a service fee (and a high one) in disguise - especially for a 1 hour repair. Transparency is one of the most important factors to me when working with contractors, and in my opinion if these hourly rates are fixed a company could be clear and upfront about them before scheduling. I have never experienced a plumber charging more for the first hour, I don't think it's common practice, so this seemed like a curveball. At that point, everything was already coordinated with the tenant, and I didn't want to use more of our time on rescheduling with someone else. It was a quick fix, but in retrospect I could have gone with another hourly plumber and saved some money. I am thankful for the work and promptness.

*** Update: I received a follow up call from Martin, asking about my experience, elaborating on hourly the fee and making sure I understood their process. I appreciate the quick response, and willingness to take that time to go over everything with me, especially considering the small size of my project. His call made this company stand out to me, I haven't experienced many companies following up after a job is complete and I truly appreciate it. Also, I failed to mention previously that the tech explained to the tenant best ways to avoid a similar issue in the future -
which is fantastic. Thanks!

Thanks to Texas AC & Plumbing Specialists for not just fixing up our A/C unit but for being so honest and not trying to rip us off like so many other companies! Bill did such an amazing jobs and also gave me so many tips on how to keep the unit working perfectly! I would highly highly recommend Texas AC & Plumbing! This family owned business is awesome !

Johnny came out to put in a new bathroom faucet.  There were challenges with the faucet itself but Johnny didn't give up until it was perfect and installed.  I won't use anyone else but Johnny.

Thanks for the GREAT JOB!!!!

I had an awesome experience with these guys. Steven is a great plumber and a real friendly, honest guy. You can tell he enjoys what he does. Service was very quick from start to finish and I thought it was reasonably priced. After many bad experiences with other plumbers I'm happy to recommend Steven to anyone I know. Thanks man!

I've used Texas AC before for plumbing and had a wonderful experience with Blake but my AC experience has been a nightmare. I called to have someone come out to look at a broken ac and was told a technician would call ... 2 hours later I call back and the same story. I call in the morning and they assure me someone will be by from 5-7pm. At 7:30 pm no one has shown up so I have to call again. Larry (not the tech) sends me a text saying they are at a call and I am the next person ahead. At 8:30 pm he tells me he is on the way. It is now 10:00 pm and they have not finished another job nor will they be done for another 2 hours. I understand it's summer and it's busy but there were ZERO apologies for anything and this is day two of no AC In 100 degree weather. I will not be using this company again.

Expert, efficient, and fair. I can't recommend TX AC Specialist enough. We've been customers with the owner and his team for close to ten years; over that time they've served and supported us through 3 homes and a half-dozen referrals. Every single time they exceed expectations. We recently replaced our AC, furnace, and duct work; we also installed 5 air returns through-out our new (to us) house. During the design and install process we felt we were working with a trusted advisor consulting us towards the best options for our family, not their bottom-line. Their work product is exceptionally efficient and high quality which is why spending hard-earned money with TX AC Specialist feels like an investment not an expense. Thanks again to the entire Tx AC Specialist team for being a big part of making our house our home.

Did a great job on my AC and Will always use them on my rental. Fast and honest and a pleasure to work with.

Plumbing and HVAC calls can be intimidating, but our experience with TX AC was terrific.  Johnny and the team took time to answer our questions, the whole process was streamlined and efficient, and install very timely.  Everyone passed our Gizmo (dog) sniff test, which further validated we were in great hands.  Highly recommend and will continue to use going forward if issues arise!!

Excellent communicators. Fair, and super helpful with my complicated situation. We have used them several times, and were happy with every transaction. Well, as pleased as you can be when you have to spend money on your A/C breaking ;-)

Amazing service and installers! Very professional, knowledgeable and polite! Install was quick and easy and no mess. Loved working with Texas AC & Plumbing. Fair quote given and no surprises. Ask for Martin!

Excellent service. I've used them twice now and both times with different plumbers I got timely and knowledgeable assistance. The customer service is top notch.

Upon posting my initial review, I was immediately contacted by the manager at Texas AC.  He promptly mailed a check for the $500 discrepancy, as he had been unaware this was all happening prior.  At the end of the day, our new AC unit has kept our house freezing (we question if we were oversold on the size, as there was no direct replacement for our prior unit available) and despite struggles in communication throughout the planning process the team that did our installation was easy to work with and seems to have done a great job.  They were able to work in our small house with a small access hole to the attic and somehow did not come crashing through the ceiling (they had to build a new platform for the unit and change locations of several components) so it has all worked well in the end.

A few weeks ago one of the water heaters and an AC unit in our home finally decided to quit. I sent out a request for quote using Yelps services for the water heater and I received an immediate response from Martin with Texas AC. He came out the next day to look at our AC and water to see if we could repair our existing AC unit. Unfortunately, there was no repairing the unit so we had to replace the busted unit along with our ancient unit. Martin was awesome to work with. He was attentive to our pricing request and questions regarding the installation. The installers were polite and professional. If you have any plumbing or AC repair needs I strongly recommend TACPS!

Had Texas AC Install a new Variable Speed AC system to replace an aging 15+ year old single stage system with severe duct leaks that were cooling the attic but not the house.

Overall, I'm happy with the unit and 95% of the ductwork. It does the job and the installation looks very professional. Martin is very knowledgeable about the new technology and was very detail oriented. He was able to answer all of my questions. I was happy to see they didn't try to skip out of insulation R value in the ductwork to save money like some other companies do.

I would have given a 5 star rating, however I had to do some demolition work myself over the weekend in order for them to keep their schedule, and they didn't replace a few of the insulation batts that took out to install new registers. I didn't pay for new insulation, but I certainly didn't expect the existing insulation to be worse condition than what I had before, especially since it was between the 2nd floor and attic.

I love these guys. I have other people I've used to HVAC stuff, but I seem to always come back to these guys, and rightly so. No service call. They were out in an HOUR. It's the hottest day of the year... I love them!  :-)  Needed a new capacitor, which Thomas changed out quickly for me, and comped me a cleaning of the unit. Wonderful, quick, reasonable.

Thanks Thomas and Texas Air Conditioning Specialists!

Martin and his team are the only ones we call for our AC needs. They have helped us out after hours and weekends. They are knowledgeable and do exceptional work. It feels like they really care about their customers. This is Texas and it gets hot within 30 min with no AC and Martin knows this and wants to help.  They have very reasonable rates and fast service.  You can trust them to provide quality work and get you cool fast!

Texas heat we all love to hate it, especially when your AC isn't working!  Texas AC specialist has built a relationship with my husband and I and let's be honest not for the best circumstances.
We are homeowners and for personal reasons we decided to lease a home for a year. Well 2 weeks in we started having AC problems and when I say problems I mean NO AC! The landlord had purchased a warranty through the company so of-course we had to do all the proper things and call to have some one come and service the AC. Sure enough with in 24 hours the AC was up and running. We thought the problem was fixed and for lack of so many details let's just say we had several service calls after... The AC had a mind of its own and wanted to test the knowledge of every service employee and I truly mean EVERY employee.
The great thing is that within  12-24 hours we had a technician along with their manager at our front door and they were stunned every time because they thought the problem was fixed. Unfortunately they ended up replacing the entire system and did it with exceptional customer service on top of having compassion for my family and I.
In the mist of our Texas heat and no AC It is not fun and is a huge inconvenience especially when you have kids and one being special needs.
My husband and I thank the company for not giving up and showing up several times with a great attitude and friendly service!

Great for fixes. Mediocre? Worse? for replacement.

We had a terribly old system that we had various area A/C teams fix over a period of a couple years. The system had a small coil leak and some electronic breakdowns that were relatively inexpensive fixes ($300 or less). During those fixes TX AC Specialists were by far the most informative and reliable guys to call - we had others come and say we just needed to replace the whole thing without even looking around, etc. TX AC always agreed with the sentiment that it was time to replace it but would spend the 15 minutes to half hour to diagnose our problem and fortunately for several times in a row the fix was minimal or a not-too-bad refrigerant recharge.

That is how TX AC gets your business. They have A++ repair men, but install is not as good.

In late 2013 during one of the cold spells it was just time to replace the system. The sales guy who came out seemed fairly informative, quoted us XYZ system and said we'd get a number of discounts.

The XYZ system was a 3.5 ton carrier unit that by the sales guy estimation needed two intake vents where our house only has one. Adding the second intake vent would be included in the price he said and would be just such and such through this wall.

Turns out, sales guy not so good at math in various ways.

Math problem #1: One of the discounts he claimed I get, some $400 refund, didn't even exist - Fortunately one of the founders of the company sent us a check for $400 out of their own pocket after I complained about this.

Math problem #2: The second intake install was not as easy as they sales guy's first glance said it would be, the intake needed to go through a wall, yes, but there was a closet behind it with some open air before the next wall - which I guess was not how he wrote the quote.

Math problem #3: Possibly caused by math problem #2, the unit sounds like a jet engine in our house. Sure, it actually works fine compared to our 20 year old unit, but we have trouble sleeping at night when its on and our living room TV has to be turned up very loud to hear over this new unit.

Math problem #4: Typical sales BS about how much money we'd save in electricity each month replacing that old 20+ year old unit. The thing here is, when your old A/C doesnt work, you use it less to just get by. When the new unit is installed, you use it like a normal A/C, more often, running it at 75 in the summer rather than 80, etc, and even so, with 20 year newer technology our bill stayed the same.

---

Our install experience was the same as others have mentioned. Nobody on the team spoke english, or barely did. When they came out they noticed the airgap to bridge through the closet and just decided they couldn't do it for the second vent.

They also let one of our cats out by leaving the garage door open, despite me being in the house and having very explicit conversations with them about how we could manage not letting the cats out (lock the cats in the bedroom most of the time, then at a certain time I'll let them out to go eat and so on, but DONT open the garage during that 1 hour window). Naturally, cats being cats, one of them hid in the garage so we were careful to agree on the situation (DONT open the garage until I find it, just leave the garage shut). Apparently Don't open the garage doesn't translate to spanish because I came out in the garage looking for the cat fifteen minutes later and naturally the garage was wide open. Thanks guys. Cat survived, no thanks to these minor league technicians.

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So, install not very smooth, but the unit worked! It was loud as hell, and its been perfectly operational for a year - so I would say these guys are technically proficient at minimum on install in that the unit actually works, but the polish you see when their A+ list all stars come to fix things is not there on install, and you'll likely be disappointed.

We did call their guys out of exasperation about the noise a few months after install, and their guy (again, one of the a+ all star knows his stuff fix guys, not the backup little league install team guys), and he says the way to fix the horrible jet engine sound problem is either get that second intake vent (no way?! you don't say?!) or have the install team move the unit further away from the vent into the house which was going to be $1K to $2K.

$2K to have that install team in my house again, probably screwing something else up further? No thanks.

At this point my wife and I are hoping the entire unit dies under the warranty period due to lack of air intake misconfiguration by their installers so they can do it the right way the second time. But, to our dismay, the jet engine keeps on working just fine - so, as I said, to their credit, the damn thing actually works at all, which is surprising given the math problems and miscommunication problems from sales guy to team.

Use these guys for minor fixes, don't let them install a unit in your house.

My summary of my review is:  Texas A/C Specialist goes the extra mile for the customer.

This is my 2nd review for Texas A/C Specialist.  My original review was rated low, and I have come back to document my 2nd experience with them.  (service call for minor repair)

First of all, I received a phone call from the new Service Manager, Martin,  prior to the technician arriving.  He knew that I was not the happiest of customers, and wanted to introduce himself, and inform me about the new processes that are in place, to ensure customer satisfaction.   Martin was extremely professional,  listened to my concerns, and updated the technician before the service call.   This level of customer service was a complete 180, from my previous experience.  

The technician (Robert) arrived on time, and promptly introduced himself.   It took him about 20 minutes to diagnose and fix the problem.  Robert then took the time to walk me through basic maintenance, that the owner can do to keep their unit running smoothly.   I thought this customer service was above and beyond, and I really appreciated it.  

In summary, if you have had a previously bad experience with TX AC Specialist,  I urge you to give then another chance.  Martin will ensure that you get taken care of.

Texas AC & Plumbing has come through for me again.  Their professionalism, rapid response, and customer service are much appreciated.  When I had to replace my AC system a little over a year ago, I was given a thorough explanation of system options and reasonable pricing.  The system I selected was installed in a day and I have been happy with its performance.
A plumbing issue came up a couple days ago and Bill was a great help scheduling a service time for me.  Johnny was able to fix the problem in a short period of time and at a fair price.  Thanks again guys!

UPDATED: I finally received my rebate check, so I'm updating this from one to four stars. Again, the actual service technicians deserve five stars. Hopefully the office staff is working out the kinks.

I want to be clear that I have absolutely no complaints about the service technicians I have dealt with so far. That part of my experience with this company has been excellent. They had me scheduled for a new AC unit at a competitive price the very next day after I called, showed up on time, cleaned up after themselves, talked to me about maintenance, all the good stuff. I purchased a maintenance agreement and had my first winter service right before Thanksgiving, and couldn't have asked for a more positive experience. Sadly, however, I can't recommend them due to the runaround I have been getting regarding my rebate. The unit was installed in June, and we are in December, and I have received no rebate, which was part of the deal, nor can I get any information on status. I have called numerous times and am always told they will have to research and call me back. After getting an inspector out in October (4 months after installation), I thought maybe we were on the right track, but since, I have gotten no where. I can't even get an enrollment number to check status online myself. I feel like the ball was dropped somewhere and no one wants to take responsibility and admit it to me, which is a shame, because the service technicians deserve better representation by their office staff.

They installed a new heater/AC system and gave me a new water heater for me (temporary deal)! Martin talked me through the process and even called me back in the evening in order to get me out the door quickly the next morning. And the the guys that installed the systems were totally professional and very fast. The whole process took 36 hours.

Happy customer!

My whole experience was fantastic. The operator Brittany was very professional and was able to dispatch a tech very quickly. The tech, Johnny was awesome! He explained everything that was wrong and gave me the proper fix vs the quick fix estimate and what each entailed. I opted to go with the proper fix knowing I was in good hands as he was very professional and easy to talk to. He got to work quickly and finished within the timing he estimated it would take. I will definitely be a repeat customer if I have any other plumbing issues.

My ac was not cooling at all.  I called another well know ac repair company and even though their ad states they will have no problem coming out quickly,  when I called them this am I was told the earliest they could come out was 4 days away. I then called TXAC was was told they could send someone out after lunch today. Thomas the service tech called me at 9:20 saying he was on his way.  It took Thomas less than 15 min to get my unit working. Even though my unit is on its last leg, Thomas set down with me to explain the details of installing a new unit. There was no sales pressure at all. Thomas was very professional and clear in his service. My experience this morning from TXAC was awesome.

Showed up at agreed upon time. Overall the main theme of their work was attention to detail. I had the new Ecobee4 thermostat installed. All things went according to plan (good sign of someone who is experienced in their trade) with no missteps or trouble. I also was happy to know they could take care of hooking up my gas grill. The house was plumbed for it on the patio but they made sure to install to code with the proper trap and aligned it for the best aesthetic / functional use. While here they went to the attic and put in a new A/C filter. All in all, good, prompt, Professional service. What one wants when needing help and service for such household installs.

We have been using TX AC & Plumbing Specialists for years. We also have a maintenance program set up with them. They are very responsive and come out quickly when issues occur. We recently had a issue with the unit not cooling and Thomas came out quickly and showed me what needed to be repaired as well as the cost. Within 30 minutes the unit was working again.

Our toilet was leaking , Ricardo was the one who install a new one. He does a fantastic job.  Customer service girl was nice and informative, I will use them again.

Visit went very well. Called before arriving with ETA, showed up on time was in and out quick.  Told me what is needed to be done and gave me a quote. He asked what I wanted to do and did it. Honored the coupon even though it wasn't valid.

Fist off, I'd like to say that I don't write many reviews but I had to get online and praise the work done by Martin and his team. Texas AC specialist were extremely helpful and provided the best customer service I've ever received from any AC company I've ever dealt with. I immediately felt comfortable with the instructions he was providing me with and I felt as if I was talking to family. His staff was thorough and assured me that I would be contacted as soon as she relayed my information to the techs. I will continue to reach out to AC specialist when any work is needed. I highly recommend this company! 5 STARS!!

Fast, Friendly service! They installed our AC unit a few years ago but it started making a strange noise. They gave me a quote on the phone so we had an idea of cost - and luckily it was an easy fix!  Matt came out this morning and fixed our issue immediately in under an hour. He also gave me tips on how to better care for our unit in the future. I'm a customer for life!

Arranged an appointment through Yelp, and their tech showed up promptly. He found the problem in just a few minutes and had the part I needed in his truck. Very happy with every step of the process.

I cannot say enough good things about our experience with this company. The guys that installed our new system were extremely professional and very nice but we just needed service on the new unit because we were negligent about dropping vinegar in to prevent that gross sludge buildup that can only happen in Texas, in the summer. The service guy that came out was Greg and he was tremendous!! Professional and personality plus!! Showed us what and where we needed to do and be to prevent this from happening again. (originally they told us but we obviously ignored their warning!) He also showed us what we needed to do to maintain the equipment outside...with the giant fan...to prevent ants from messing up the coils and a number of other things. TACS has our business!! And we called and they were at our door within like 30-45 minutes!!

Used these folks for two jobs previously and called to have them come out to look at a toilet clog. Was on the schedule and the tech called around the appointment window saying he didn't have all the equipment he may need for my job and had to go back to the shop for a camera and started talking about $325 for this and $300 plus for that, without even coming to look at the toilet. I called back and asked for a detailed quote, because it was approaching $1000 for a toilet clog. They called back and said his boss approved a special rate for the camera, half price, if I set the service for today. Keep in mind, they STILL hadn't even been out to inspect the clog and had no clue what the job would entail. Said I still wanted a written quote since they were still talking about over $500. Said they'd have a quote to me by the end of the day. That was 3 weeks ago and still waiting for the quote. In the meantime, got the problem FIXED for $90. Will not use this company again.

Updating: got a call from Martin who called shortly after I left this review. He was interested in hearing about my experience and how they could make it right, even though I told him point blank that I was not likely to use their services again. He took the time to explain to me their normal processes and how my experience wasn't typical for them and tha5 he would be discussing it in detail to find out where the breakdown occurred. He offered to refund my out of pocket expense to have the clog fixed and that is greatly appreciated. He also offered to be a point of contact should I decide to use their services again. His call went a long way and hopefully my experience was just a blip. This would have been fourth time I would have used them so have been happy with them before.

We have had Texas AC at our home a few times within the past few months. First to give us a quote on making some changes to our unit and our repair specialist, Shelton, was extremely friendly and took his time to really look around the house and consider various options. He then had to come back a few weeks later for an unrelated problem which he did take care of complimentary.
We will be sure to continue calling Shelton when we have challenges...hopefully not anytime soon though!

Texas AC saved our hide when our 14 year old HVAC system went out - on a Sunday and during the first 3 digit weather days we were having. Of course, right? Could there be a worse time? They answered our first panicked email promptly and had someone out the next morning. They presented us with several options as to what to do. We ended up going with replacing the unit since it was so old and we'd already repaired it a few times. They gave us several options of different brands and different price tiers. There were no strong arm sales tactics. Once we made our choice, the installation was scheduled for that same day. The 3 guys that came to install were polite and hard working. They laid down drop cloths to keep our floors clean. They cleaned up everything at the end. They were even very nice to my elderly dog who was interested in what was going on. Afterwards the office helped out by filling out the warranty rebates for the city of Austin and for the manufacturer. It's never pleasant losing your AC in the summer and then having to pay for a new HVAC. Texas AC helped us have the best experience out of an unpleasant one. Our new system is great! Thanks Texas AC!

I've used them on four occasions now. 3 yearly tune ups in 2012, 2013, and 2014. Also at our business.  They saved the day at the business when another vendor got it wrong.  Always reasonably priced, friendly, done right and with a sense of urgency.  Tory has done great for us this year and it seems like he really cares.  We've been told by another vendor and TX AC Specialist that our home unit will need a new coil (manufacturer defect, of course just outside of the 5 year warranty when we found out).  Instead of them pushing to replace it they have been keeping up and running for 3 summers now since we heard the bad news.  Im sure its coming soon but tx ac specialists has done a great job keeping it going at a minimal price.  If and when it does go out I will call them. Last year I recommended them to a friend and they had a similar experience.

I had my AC stop working late Thursday/early Friday last week. My home came with one of those home owner warranties that cover things like this. None of their vendors were available for days to even a week out and given the 103+ degree record temps they allowed me to find my own service vendor. I called Texas AC and Martin came out to look things over same day, a few hours later. My 20 y/o system was not worth fixing so he set me up for a Saturday morning replacement. A few hours after his guys got here my house was back to being cooled and happy. Couldn't be happier.

Frank Mireless tuned up my a/c for $69-(such a great deal) and he said everything checked okay. The next day one of the drain line pipes was leaking, due to the builder did not put enough glue at the time of my build...Frank repaired it, and so far no leaks. Frank was very courteous, knowledgable, and personable.

yes, my experience with them is as good as it gets literally. I had gone to Green Leaf (SEE UPDATE BELOW)  for leak check and paid $139 to do a leak check. I was told one of the coil is leaking and was given big estimate. Instead of using them, I decided to use yelp to get more estimates. Brian called first and he gave me a quote that I was extremely happy. I gave him a go ahead. But he said before replacing the unit, they also need to do leak check. Long story short, no leak was found after doing pressure check and other tests they performed. I was not charged and the only thing bothers me that the technicians left without telling my kids as I had to go to Doctor's appointment. I wanted them to show appreciation to their hard and honest work. Thanks! Thanks! Thanks!

UPDATE: The owner of the Green Leaf visited himself and located a very small leak using leak detector tool. He then personally showed me a very small leak using soapy water for bubbles where his leak detector tool had indicated.

I called Texas Air Conditioning this AM to come out and help w/ AC, it's been out since Sat eve, I called mon morning. I had 2 phone calls within 5 min and they were out in a few hrs as they said. DOMINGO was very efficient, diagnosed the problem, got it working, also informed me it was still under warranty. I would recommend them based on their work ethic and knowledge, and kindness.

Texas AC and Plumbing Specialists installed a new AC unit in our home a year ago and did an amazing job.  Last night, a critter managed to get into the fan and did not win the fight.  We were concerned the critter damaged the fan/unit.  Texas AC and Plumbing Specialists sent someone out by early afternoon the next day.  The technician was courteous, professional, and incredibly understanding. He washed out the the critter mess without a complaint and assured me all was fine.  He left without charging me a cent. It is rare to find businesses with this kind of heart and passion for their customers.  Thank you, Frank and Texas AC and Plumbing Specialist!  You have a customer for life!

Nick & Martin are awesome, very helpful and quick. Diagnosed my issues accurately and presented me with a fair assessment and excellent service. Could not ask for more.

Wow! Very impressed. We needed a service call made on a Sunday morning because our ac had stopped working sometime the night before and we had 15 guest coming over Sunday evening.  These guys came out early and had the problem diagnoses with an estimated price within the 30 min and the entire visit after completion was less than 2 hours.  Fair price, fast response, friendly technicians, and great customer service!

We were impressed and grateful for Texas Air Conditioning Specialist!  We were having problems with our A/C last Saturday night.  They were able to come out to our house on a Saturday night at 9pm! (during a UT football game)  The needed part was replaced and our A/C was fixed in no time for a reasonable price.  We would definitely use them again.

Had a initial bad experience, but they are currently working to fix it. For the time being I'm taking down the original review to give them a chance to make it right. I'll update later with how it went.

I was having problems getting not one but two plumbing companies start work at my home and decided to try a third company.  Texas AC & Plumbing was very responsive, they came the next morning (which was a Saturday), had developed a plan and began working right away.  There is no such thing as a perfect company but this business comes very close.  They show they truly care, will come out same (even early evenings) or next day to resolve any issues.  They go out of their way to accommodate your needs.  I highly recommend them to anyone.

We had our A/C replaced and the service we received was awesome.  Martin answered all my questions and was extremely responsive, even when I texted him after business hours.  When Alex and Eric arrived, they explained everything to me in detail and the work they did was excellent.  They were very nice and knowledgeable, and you can tell they really care about their customers.  Highly recommended.

I will   c u t    YOU!

That is what I was saying when I heard my AC compressor go snap crackle pop.  After doing the breaker check and trying it all again and getting an even bigger snap crackle pop, plus some dramatic smoke, I knew I was in for a treat, a 2k plus kind of treat.

But TAC made it as easy as possible.  Their phone service called me within the hour and asked if I wanted a weekend appearance or a Monday appearance. Since it was Sunday evening, I opted for Monday.  Regardless the technician himself called me on Sunday as well.

TAC was on time and had me up and completely functional by noon on Monday.  They explained how lucky I was to get in on the old Freon style compressors before they were completely phased out.  If they had not found me the old Freon style compressor, I would have had to replace everything - including the coil inside.  That would have been a 6K plus kind of treat!

Thank you TAC.  No cutting necessary after all.

MF-ing pros to the rescue.

After spending a week with no A/C, we finally broke down and called TACS. I'm so glad we did! Our technicians were professional and efficient, and the new system keeps the house at the appropriate meat locker frigidity on these 105 degree days. We decided to go with the dual temperature and humidity control system, and have seen a marked difference in how cool the air feels at a higher temperature than we kept our old system. I haven't had to set the gauge below 79 yet, and have been cool as a pickle pop all night. During the day, I leave it a few degrees higher, but the humidity control keeps it from feeling sweltering when I get home.

Overall, I am so glad I went with the Carrier dual control unit. It was a little more than the temperature control only model, but we did get a nice $1000 Cool Choices Rebate from the manufacturer. The rebate comes as a credit card, but you can opt to receive a check instead by going online and calling the number provided.

TACS are superstars in my book. They saved us from our dangerous acclimation to moderate discomfort, and for that. . . we salute you.

It took me years to find a HVAC service I trust... and these guys are the real deal.  

I had to have an entire unit replaced last summer.  These guys offered a competitive price with unparalleled service.  A year later, I did have one minor problem where some of the tape they used melting in the Texas heat, resulting in hot attic air leaking into the ducts.  They came out and fixed it free of charge (arriving early and doing the work for free).  

The summer before, I had my 2nd AC replaced by a different company.  The work they did, along with the service before/during/following, was completely inferior and actually more expensive than Texas AC specialists.  

I wish I had found them sooner.

The $65 repair coupon is completely bogus!

Pass.

It only figures that on one of the four days that Austin dips below freezing, our gas furnace went out. Isn't that always the way?  But wait, it gets better!  It goes out right before a weekend, thus ensuring two long days in which we emerged from our heated blankets only for such necessities as brushing our teeth and the like.

We needed heat, toute suite.

First, we called one of the bigger local shops.  You know -- one of the ones whose vans you see all over the city?  They came out, did some poking around on our old unit, and told us pretty unequivocally that we needed an entire new HVAC system which they would be all too happy to sell us for the low, low price of $6,000.00.  

After we regained consciousness, we (at the suggestion of my oh-so-level headed girlfriend) called TACS.  They're right up the road, they're small, they had a great Yelp rating. The technician Brent came out that very day, did his own poking around, and found that our heater's malady was nothing more than a frayed bit of rubber hose connected to the blower.  He trimmed the frayed part off the end, and didn't even charge us for the call.  The heater works just fine!

These guys are life savers.

We called these guys 2 days ago after having another company out to look at our broken AC. That other company (Campbell) was awful, so we wanted a second opinion.

I called at 4:30pm and told the guy what Campbell's diagnosis was, and the first thing he asked was whether it was still under warranty. After I told him it was only 2 years old he said it should be and that we'd only be charged labor costs. As new homeowners, we hadn't even thought about the warranty. The other company was about to happily charge us $1600 for the part...probably still filing a warranty claim and pocketing the money...on top of their other BS charges.

By 6:30pm that same day, someone had come out and I already had an estimate. Fast forward two days (would have only been one but I couldn't be here), we have a working AC again and saved over $2k.

Their employees were very professional, courteous and competent (what a concept!). I would definitely use them again.

Woke up on a Sunday morning to a cold house - no heat. yikes!
After reading the reviews here on Yelp, I called Texas AC Specialist.
I got a call back from a tech within 15 minutes, and he said he would be there in just over an hour.

Brent showed up an hour later. Took a look at my furnace, determined it was a bad ignitor. He had a replacement part in his truck, and within 15 minutes we had heat again. Sweet!

He didn't charge me additional for a weekend service call. Nice.

All in all - quick, friendly service. Got the job done quickly, and didn't try to upsell me or charge me for additional services or parts. And on a Sunday even.

This was our first experience with Texas AC, but we'll be keeping their number in our list of recommended contractors.

In Texas, it is important to have A/C guys you can count on and these are those guys.

They put in my whole new system two years ago and last night it stopped blowing cold air. I called first thing this morning and left a message at 7am. They returned my call by 7:45 and said they could have someone out at my house btwn 11-1 and they actually showed at 11:15! amazing.

Prompt and professional, the service guy figured out that the capacitor needed to be replaced. He had the part and he replaced it and had it pumping cold air in under 15 minutes.

The part was under warranty and he told me not to worry about the labor. no bill!

I will call them every time.

The problem: AC stopped blowing cold air in the middle of the Austin summer. System is about 25 years old.

The GOOD: They came out quickly, Domingo was nice, it was a free service call.

The BAD: Domingo said the only fix was to replace the whole system to the tune of $5,000+. Bad leak inside the coil that couldn't be replaced b/c of it's age or something. Luckily, I went to the trouble of getting a second opinion (Del's). They came right out, and low and behold the only problem was a failed capacitor (apparently a very common problem in the middle of the summer), switched it out and $175 later we're back in business. The second guy said they didn't see anything having to do with a leak.

I don't really know what to make of the misdiagnosis.  It's either really sloppy or really dishonest to give me such a wrong diagnosis, especially considering the difference in price tag. As mentioned, the system is pretty ancient and I won't be surprised when the thing does finally really kick the bucket and I have to sink some cash in, but apparently the old dog may have a few years in her yet.

Thursday:  My A/C went out, with just a couple months left before cooler weather sets in.  I came home to find my dog panting, with an exasperated look on his face.

Friday:  These guys (and gals) were able to be on my property within three hours of me placing a call for help.  Nobody wants to hear that their compressor has gone tits-up, but it helps to have someone who checks, double checks, and triple checks the lesser evils, before delivering the news.  (It also helps that the death was a slow death, and I had a chance to check various providers' opinions over the course of the last few years).

Saturday:  A new system (inside and outside) showed up with two guys who obviously knew what they were doing, and cleaned up their mess when they were done.  Not even one wrapper or screw was left behind.  The guy doing the outside work didn't miss a beat, in spite of a thunderstorm coming through (the first rain in over a month).  By 7 p.m. the house was back to 78 degrees, and the dog was breathing normally again.

Wednesday:  (My first free day since the install)  A tech paid me a visit after I made a call to say the inside air handler was awfully noisy.  The noisy was  normalized within 10 minutes of him driving into my driveway.  There was no charge for the follow-up, which was completed with a sincere smile, handshake, and, Thank you for your business.  My expectations were met, if not exceeded.

At every step, these fine people were informative, respectful, honest, prompt, efficient, and professional.  I would be surprised to hear from other customers that they were anything different.  Compared to the four or five other HVAC companies with whom I've interacted, Texas A/C Specialist wins my future business, hands down, without a second thought.  On top of that, if I can persuade someone to call on their services, then I will.

If any of you see this, tell Brian Props.

I love finding honest businesses that are after your business long term not just the service call $$.

Of course when it is 17 degrees out our thermostat went out so we woke up to a 57 degree house - the baby's diaper has yellow ice cubes in it.
So I called up Tex Air Cond Service and they said they's make it out between 2-4pm, being pretty busy today.
At 3pm I got a call that Brent was on his way and 3:15 he was at the door.  Fortunately the wierd problem with the thermostat went off just as he was looking at it (after working for the previous 3 hours).  He took one look, used a little sandpaper on the batter terminal pads and said I think that will do it, but if it gives you any more problem give me a call.  

I asked home much and he said no charge.

NO CHARGE.  Have to love that.  I mean sure he was in and out in under 5 minutes, but you have to love him not sticking me with a fee.
Brent and TACS will be getting my business anytime I have an issue in the future.

Great job, appreciate it!

Talk about great service and a business that is willing to take care of the troops. I am currently deployed and my home AC went out. The guys at Texas AC Specialist had Pete out within two hours and had it squared away the same day. SUPPORTING THE TROOPS, you cant expect better service from a company!!!
Thank you for your top notch service and support.

No heat in my office on an unusually cold morning in Austin so searched Air & Heat on Yelp and found Texas Air Conditioning Specialist. Had great reviews and professional looking Website.  Called at 9:00am to schedule a service call and Brent showed up before 10:00 fixed the heat and was on his way.

Less than one hour for a service call on a frigid Monday morning and the service tech was happy as a clam, professional and no charge for the call.  

Can't beat that.

The tech just left my house and despite some scheduling issues (I was scheduled for between 10-12 to get a call, but didn't get one, so there was some sort of confusion, luckily I called and there was someone right around the corner).

We had water leaking from the indoor unit and the tech found someone had put tape over the pipe where you're supposed to drop either some vinegar or bleach every six months to keep the drain clear. Needless to say, the drain pipe was clogged, so he blew some air into it, we found where the drain pipe exited, and problem solved. And no charge for the quick fix! Thanks :)

Awesome service!

Our technician, Saul, was right on time and diagnosed the problem instantly.
It was a minor problem with an easy fix. Result... no charge!

He even stayed a bit longer to check a few other things to make sure that was it.
I will definitely use these guys again. Their no service/trip charge baited me and their excellent service hooked me.

My wife and I were having a bunch of friends over for the 4th of July, so of course the blower in our aging A/C decided to off itself the day before the big party.

I started calling around to various HVAC repair companies in a panic, and Service Experts had the first availability. Unfortunately for us they were utterly indifferent to our plight and were more interested in selling us a a whole new A/C than actually helping us. So, after a frantic Yelp search I found Texas Air Conditioning Specialist, and gave them a call.

Despite being busy as hell (it's summer in Texas after all), TACS was able to get someone to my place within a couple hours. They quickly identified the problem, and had another guy out with the part a few hours later. Given the age of the unit, and the part in question, I found the cost of the repair to be very reasonable.

Martin and his team are awesome. I called on a Friday afternoon for a quote to replace my A/C and they came. Martin was at a conference out of town but he took time to call me and answer all my questions. They did a great job on the install and did it on a Saturday. I will use them from now on.

A/C wasn't quite keeping up, so I called hoping to get a simple freon charge and a quote on a new heater furnace we knew we needed. Prodding around, the tech managed to burst open the line, causing all the freon to leak out. We knew the system was decrepit, and I didn't think the damage was intentional, but we weren't fully prepared to suddenly have no A/C and faced with replacing the entire system. I explained this to the tech: we were suddenly stuck between a rock and a hard place.

That's when I feel these guys really stepped up to the plate. They sent out a crew to weld up the leaking component, charge it up with freon, and seal back the area (plenum?) so it was far more secure than before. All of that at NO CHARGE!

That bought us a bit of time to do some homework and get another bid from a similarly reputable company. The other company gave a higher bid, a laundry list of extra expenses we *really should* sign off on, and a tech with all the slick polish of the best car salespeople I've encountered.

After that, we called back Texas Air Conditioning Specialists to do the work. They scheduled the install promptly and completed it the same day. We're once again cool as cucumbers and feel good spending our money with a company who stepped up to the plate on the first visit, and gave us a bid lower than a similarly-reputable competitor. Can't really ask for much more than that!

Great! Helpful, prompt and informative service at a reasonable price! Did NOT try to take advantage of a desperate consumer. I will definitely call them again.

We had an impossibly clogged condenser drain line that was leaking down through the ceiling and place a call based on Yelp reviews. I was not disappointed. Don, tonight's after hours tech, immediately responded to the call, took the time to understand the problem, discuss pros & cons of having come out tonight and even provided tips if I wanted to continue to try and fix it myself. The after hours rate quote was also very reasonable. I decided to have Don come out to ensure my family did not swelter on this hot summer night. He arrived when he said he would, quickly confirmed the situation and fixed it. He also patiently provided some great tips on preventive maintenance so this doesn't happen again. My wife and I are very pleased and happy to be writing this review from the comfort of a cool house.

Scheduled a maintenance appointment for our AC. Someone got back to us quickly and came out within a few days. Showed up on time and did what he came for. Didn't try to upsell us anything. Gave us a heads up on what we needed to watch out for as it is an older unit. All in all, I was very pleased.

My first experience with TACS and any A/C repairmen at all as I'm a new home owner and I couldn't have asked for a better experience.  Josh called ahead of time, showed up early even, and was really great explaining everything that he was doing/checking for.  I asked lots of questions and he was very patient explaining things to me so I could understand what was wrong with my system.   Easy fix - add more freon. I had a leak.  Long term fix - My system is 30 years old, coils are rusted (which he showed me) and the freon will run out again.  But Josh was really helpful explaining options for the long term solution including what I needed to look for and approximate cost and then he gave me a great rate on the coolant for the short term fix.  Not to mention the FREE service call.

I'm a big believer in working with people who have the heart of a teacher. If someone isn't interested in helping me understand what I'm about to sink a big chunk of money into, I'm not interested in working with them.  Josh was very knowledgeable and didn't seem at all bothered that he had to explain basic AC ops to someone who wasn't familiar.   I learned a lot and will definitely look to them for my first quote on the new system.

Thanks TACS and Josh!

This place hires good peps.  If you need AC service/repair and don't want to do it yourself, call these guys.

I had to change a conduit for my AC, during the process I managed to break it.  I was pretty sure that it was either a fuse or less likely the transformer, but since it went from working to not working on my watch my wife advised me to look for a grave site or an AC repair man.  I figured it would be easier to find a good repair man.

Fortunately I found one with these guys.  I explained my problem and they repaired it no issues, not only that but they didn't charge, AND with an addition fix I needed (to add insulation) they helped as well.

You can't beat free, esp. when I called Sears (the people who installed it 2 years ago) and they were going to change me minimum $93.60 just to have some dude knock on my door.

Excellent professional & courteous service by Eric a knowledgeable technician.  Courteous & quick response from the scheduler.... was given same day quality service.  Offered a reasonable priced maintenance program to guarantee tiptop running shape of my AC.  Highly recommend Texas AC & Plumbing Specialist.

My A/C stopped working, the technician from this company was called. He just poked the multimeter to two leads and without doing any further tests concluded the compressor as blown out and recommended replacing the whole A/C with $2500 upwards estimate.

Luckily I had same day appointment from another company that I forgot to cancel and they showed up. Those guys spent some time to do some thorough checks, replaced the capacitor and contactor and my A/C is as good as new for a fraction of cost. Narrowly escaped from being cheated by this guy. I'd not trust Texas Air Conditioning Specialist company, will not use their services or recommend to anyone.

Called them to get my a/c repaired - technician said it would be a minimum of $800 in parts plus labor. He left to get parts and never came back. After trying to reach him several times and getting voicemail with no response I called another repair company whose technician showed up first thing the next morning and had me up and running in 15 minutes for $154.
                      ----UPDATE----
I originally gave this company one star, for the reasons outlined above. After receiving a call from their service manager, Martin, I am revising that review and giving them 5 stars.
It was apparent that he was just as appalled as I was by his technician's lack of ethics in attempting to overcharge me, and his failure to respond to my numerous calls.
He assured me that this is NOT how his company does business, and offered to compensate me for my repair expenses and give me a year's service at no cost. He informed me that the technician involved had been terminated.  
I was very impressed by his sincerity and insistence on making things right.
I had initially chosen this company based on the great reviews I read, and I see now that those reviews were justified.
Obviously, the technician, not the company, was at fault.
So what began as a bad experience has turned into a restoration of my faith in humanity.
What a great customer service experience!

We called on a Saturday morning after our A/C stopped cooling on a Friday night and they were able to get to our house within a couple of hours.  Robert M guided me through the diagnostics he performed and found it was a failed capacitor, 10 mins later and it was replace and the A/C was up and running again.  He also checked coolant levels and let us know it looked like we had a leak and we may want to budget to fix/replace that in the next year or two.  He was great about explaining everything he was doing so I'd understand what was going on.

Overall very helpful and I'd give them a call again.

This has been an incredibly hot spell for Central Texas, and Texans are used to hot weather.  So of course our AC decided to give up the ghost, after business hours, on a Thursday night.  Texas AC & Plumbing Specialist's website has a spot where you can put in your info and your issue and someone will get back to you.  And they did!  At 10:30 at night they called us to see if they could talk us through a temporary fix.  Unfortunately, a 31 year old unit, in a 58 year old house, was not going to respond.  So an appt. for the next day was scheduled.  I've never had next day service, especially during a peak hot/cold spell, except from this company. Yes, they came out during the cold spell this past January, to get our heat started.

Anyway, Martin, their service manager came on Friday and was wonderful.  He talked us through all the options for a new unit, which we all agreed was the best solution.  He explained unit size and efficiency and helped us figure out what was best for our situation (including the fact that we plan to put an addition on our house in the near future).  And best of all, he said his guys would be out to install on Saturday!  Whew!  And they came on Saturday, pulled out the old unit (no easy task) and installed the new unit, having to update and deal with an old unit in an old house.  They were great, efficient and professional.  
We have had incredibly positive experiences with this company, both in the AC and the plumbing issues we've had.  We consider ourselves fortunate to have found this company.  It is always a bit of a gamble when you are looking for plumbers and HVAC folks, but this company has great people and great business practices.  Thank you, Texas AC & Plumbing Specialist!

In November my hot water heater failed and these guys were quick to come out and replace it. December it was my HVAC system. They replaced it, fixed the duct work and cleared out my vents--and helped me arrange financing. In both instances, the workmen were courteous, thorough and quick to get the work done. And the prices were competitive.

Wow, this is one of the very few times, I was truly wowed by a service call. The AC went out on a summer Friday and he was there to fix it immediately. He is easily one of the nicest, courteous and professional guys I met. Brent (in turn Texas Air Conditioning company) has an attitude of not screwing customers. There are no charges for the service call and the diagnosis was spot on and quick. My AC unit was low on Freon and there was a weak capacitor. He explained me how the unit works, the reason for Freon leaks (a problem with the copper wiring within the model) and that I should change it probly after a couple of years.

They have won a customer for life. Anything, I have to do with AC, Brent is my go-to person. Highly recommended.

Kept pushing appt I made today, then was a NO SHOW AT 10pm, after cancelling appt with NOT the number they'd been calling to move appt all night. We stayed home in the heat with 4 kids waiting for them to show since 6pm.

UPDATE
They came the following morning, apologized & said there was no excuse for what occurred & that Mr. No show would be dealt with.....which is far better than excuses. Another guy showed within 30mins of me speaking with the office, was done in 15mins and with no charge. I'd try them again for the honesty. I do feel that there needs to be better communication between the answering service and techs. Had there been more/better communication, accountability and clarity, we wouldn't have had sleep in 90+ that night or had taken our kids to a movie rather then waiting around.

Our upstairs AC unit quit cooling, and I called first thing the next morning. Within an hour, Martin was there to inspect the unit. He found an issue with coil in the attic and multiple issues with condenser. The coil had to be replaced, but we could have kept condenser and hoped it didn't go out in the middle of summer. Martin patiently discussed pros and cons of parts replacement vs. a new unit and did not try to push me into anything. Ultimately I decided on a new unit to have peace of mind throughout the summer, and for the next 10 years. Martin and his team were extremely professional and informative throughout the whole installation. I feel comfortable knowing this company will stand behind their work for years to come.

I have been doing business with these guys for years.  I feel they're honest and trustworthy, and do excellent work.   Today they came out (on a SUNDAY) to check on my unit which wasn't cooling properly.  Replaced a bad startup capacitor on my fan motor (which was under parts warranty from the manufacturer).   Charged me $150 for labor.

I felt the labor charge was a little steep, given I purchased the unit from them, but it was a Sunday, and he had the parts on the truck.  Overall - I will do business with these guys in the future, and HIGHLY recommend them.

May not be the cheapest in Austin every time, but fair and honest, which is a better combination in every aspect.  Kudos for another great job TACS!

-jon

This company Is awesome!  I've been working with them for almost 8 years.  They have a texting feature on the website.  The text was answered promptly, the on-call specialist, and office responded quickly.  My AC unit was down on a hot Friday.  The technician's name was Mark.  He is an amazing guy that was friendly, knowledgeable, honest, and fixed the unit.  He didn't know that the unit supplied my daughter's room and her side of the house.  I'm a single dad and had her that night.  An angel, named Mark, came to the rescue...  Thankyou, Texas AC specialist, for being in business and helping us stay cool!

Water, water, everywhere.  Who ya gonna call?  Texas AC Specialist!

My condensation pump on my AC unit went out.  I had water on the floor in my house and my AC wouldn't run at all.  And of course, that had to happen during the hottest week in Austin history in forever.  I called at 9:30AM and they could have someone at my house by 11AM!  Who does that any more?  

Don arrived and immediately assessed the problem.  I needed a new pump.  The quote wasn't outrageous, but I'd gotten laid off two days before, so he got the quote lowered for me AND they let me use the 10% off coupon.  

When he came back with the pump, we talked while he installed.  He was very personable, professional, and courteous.  He told me that he really likes working for Texas AC and that they take care of their employees.  

I believe a happy employee makes for a much better employee, hence all the great reviews on Yelp.  I'm not sure who's in charge at Texas AC, but great job.  Whatever kind of environment you create for your employees flows down to the excellent service they provide.  

And kudos to Ashley, who I spoke to on the phone a couple of times.  She was so kind and cheerful, and her voice was filled with such sunshine that it helped brighten my spirits in spite of all the crap I'd been hit with this week.

Now my house is cool again, and I'm writing this review on Yelp in the hope that others will call Texas AC and have an experience as good as mine.  I don't think you'll regret it.  (And don't forget to mention Yelp for the $65 free service call.)

Overall, unimpressive for $6000.  Brian in sales was fine, but the techs/installers were mediocre and as far as customer service, I've had more attention given by my hair stylist.  Below is some more detail:

History:
In 2007, my original Carrier a/c evaporator coil was leaking freon after 5 years (thanks, Capital Pacific) and after 3 freon fills and the phasing out of R22 to 410, I began looking into new units.  In 2010, decided to go with this company after calling and comparing 5 companies.  The discussions were fine, warranty seemed decent, and pricing was comparable to others.  I went with a Carrier 16.5 SEER 3 ton unit for just under $6k.

Installers:
Installation day came and I kept the guys hydrated with water.  There were about 4-5 of them and only 1 seemed to speak some English.  They eventually got it up and running, but not without some issues.  They had to remove some trim from the attic opening and didn't put it back together correctly.  The installation in the attic was a mess with wires hanging and just overall sloppy.  The outside area was the same with a handfull of wire nuts lying all around the unit.  It took them a while to figure out how to install the digital thermostat, but eventually got it working.  Inside sounded like a wind tunnel so I called and had to have someone come out to check.  After 2 visits, they figured out that the installers had a setting incorrect and corrected it.  

Performance/Customer Service:
Since then, the unit has been working fine.  Never had a follow up by the company in 4 years, which is disappointing for the amount of money spent.  Hopefully this unit will last.

Savings:
Comparing 1/2005  - 6/2010 vs 7/2010 - 8/2014, here are some numbers.  Total kWh savings per year average 4220 or 21%.  At $.10/kWh, that's $422, which gives me an ROI of 14 years, excluding the annual $160 of freon refill on the old unit.  Including that charge and assuming it would not increase, the ROI would drop to 10 years.  Other considerations:  habits have mostly been the same and the average Austin annual temperature difference between those two periods had increased 0.56 degrees (srh.noaa.gov & usclimatedata.com).

Summary:
The company is unimpressive so I would probably look around some more before spending that kind of money.  With comparable prices and warranties, there is nothing that makes them stand out.  And based on the quality of the installers, I would definitely look elsewhere.  If the unit lasts 20-30 years, as they used to and should, I will be pleased.

We had our 20 year old HVAC System replaced.  The duck work was replaced, insulation blown, we added a vent and replaced vent boxes and vent covers...everything!  After 5 estimates from different places, we decided on Texas Air Conditioning Specialist.  We had used them in the past and were happy with a repair on our old system.   The customer service we received from every person I spoke with in the office and the knowledge and ability to explain everything in terms I understood was very much appreciated.    The service we received on the day of installation was AMAZING!   They were on time, organized and friendly.   Javier and ALL the technicians were professional, courteous and worked so well together.    A few times throughout the day they would explain to us what was being done inside, outside and in the attic.   They explained everything!!   It was nice knowing all that it takes to remove and install a system...we appreciate the work they do   When they were done, they cleaned up, tested it and went over how the thermostat works.    We are extremely happy and highly recommend them.

I called at 1:45pm on Monday 07/03/17 . Jeff showed up to my home by 4:30pm!!! I was highly impressed with the quickness in which an AC Technician arrived at my house. My AC unit was only 8 years old, so I wasn't worried about needing a new one; I just knew I needed a repair. The woman who I spoke to on the phone to make the appointment and get my initial information and learn what my problem was was extremely friendly and very efficient. I chose this company for two reasons. 1) the amount of great reviews they had and 2) the fact that you didn't need an appointment like so many other HVAC Companies I was also considering on Yelp. Well, let me say I am sure happy I chose this company. When Jeff arrived he checked over many aspects of my HVAC system including going into the attic to look  at the unit up there and he also did an inspection and calibration of the HVAC unit that was in our backyard. He was able to conclude that we had a clogged drainage hose. Much to my misbelief, I couldn't know that he possibly knew that, as our AC drains through my wife's side of our dual vanity in the master bathroom , and it just started to have a VERY SLOW drain the last two days! Jeff stated that he wasn't a plumber so he wasn't authorized to work on the clogged drain, but he explained exactly how to fix it to me so that I wouldn't need to hire a plumber. Once Jeff left, my wife and I emptied her underside of the sink and I got a bucket and unhooked all of the plumbing below per Jeff's teachings. MASSIVE hair clogs came out; which fixed the clogged drain and also fixed the AC problem!!! Our AC is cooling down now, but may take until tomorrow morning to be working back to full functionality.  2 hours after Jeff left I had a question and called back into the company. No less than 5 minutes had passed and Jeff called me back and answered a question I had for him. A++++ service and courtesy from this company. Thank you for all of your help!!! I will definitely be referring this company to friends in need.

Martin was quick to get to our house. They were able to get it done in really short notice which was great for having AC issues. We were up and running the day before the July 4th holiday. I would say the price seemed to be a little high but the service was great.

Blake was a true life saver yesterday! We apparently have a special water heater...the kind you cannot buy at Lowe's. He showed up in the morning, assessed the situation and worked hard to see if he could locate something comparable to our unit that would work and that he could pick up that day. He had another appointment at 11:00, but let me know he located a water heater that would work and was going to pick it up after lunch, and be able to install it same day! Our set up with the existing water heater was complicated and the newer units do not come in the same dimensions. Blake had to cut new holes in the Sheetrock to tie into the existing pipes. He and his assistant worked tirelessly for hours. They did not leave until everything was hooked up and working, cleaned up the mess, and checked all the faucets for adequate flow. He did not charge me extra for having to drive to pick up the unit...or for the extra time it took to deal with the unexpected issues that arose, or up-charge me for the special unit. He was professional, hard working, problem solving, and more than fair in his billing! Needless to say, we had an excellent experience with Blake, and would not hesitate to use Texas AC/Plumbing in the future!!

I've had good experience with Texas AC Specialists.

They were quick to respond when our blower motor went out last September and the house temp shot up to 91, keeping their guys there as late as they had to (until about 8) to get the new one installed that Monday.  (It died Saturday night and I called Sunday Morning reaching the owner.  He took me through some diagnostic steps, and, upon determining that parts would be needed, set me up for a service call on Monday when the parts suppliers were open).

They are also great with service calls in that they don't charge for them unless they actually do some work (something I've taken advantage of just once and felt bad when it turned out my lines were just rattling against a light box in the attic... three zip ties and problem solved).

Their owner lives nearby in Central Austin, as do several of their techs.  They HQ on Shoal Creek between Anderson and Steck.

One of my AC units stopped cooling during the first week of Austin summer heat.  TACS sent a Technician to my house at 11:00 AM on a Friday.  After he looked into it and found it was leaking, we decided to go ahead and replace all 3 of our units since two of them were leaking and pretty old.  They sent out an installation team that same Friday afternoon and the guys worked until after 9PM to replace the system which cools our Master Bedroom so we would have AC for sleeping comfortably.  The next day they sent out 3 installation crews and they completely replaced the other 2 units working all day Saturday.  Everyone we met at TACS was very friendly and professional and they did an amazing job, including cleaning up the mess from removing the old systems.  

These days when it is really tough to find companies which know how to do good customer service, I was completely blown away by the customer service of TACS.  I ended up recommending TACS to 3 other friends who had to replace AC units and all of them had similar positive experiences.

Had to call Texas A/C Specialist three times for two different issues in the last month. The first repair call went great, but the fix hid the real problem (an issue with wiring in the walls) that didn't reoccur until the next day. They came out again, fully fixed the issue and subtracted my payment from the first day off the total bill.

Yesterday I started hearing a really loud scraping noise from the A/C unit in the attic. Called them and the repair guy was at my door within 15 minutes! He diagnosed and fixed the problem in about 10-15 minutes in our attic, which was well over 130 degrees. They guy was super helpful and friendly, and he didn't even charge me for the work (which didn't require any replacement parts).

I was super impressed with the service and will definitely use them in the future.

Don't forget to mention the 10% off coupon they have on their website!

These guys are great and their service charges are quite reasonable and within or below the market in Austin, Texas.  Said another way, they know what the heck they're doing and they charge a fair price for their work.

We work with Martin Perez.  He handles several commercial properties as well as needed repairs at our residence and the residences of our grown children living in Austin.  Martin knows what he is doing and is easy to work with.

We were not happy with existing air flows to master bedroom so James and Martin both came out to review and suggested a unique solution no one else had.  Redo the plenum size and ducting and include programmed dampers to allow a separate thermostat for the master. Now we control the downstairs in two zones to keep the master bedroom colder in the summer while raising the temperature in the rest of the area to reduce cooling cost.  Most importantly we will now have a cold bedroom even in the 100 degree plus days!  And Juan Carlos installed it all including new Lennox AC and heater with great care and precision - many thanks Texas AC team!!

Called Thomas to get a bid on a new unit. My system was failing and within minutes he showed up to check.  We sat down and went over a few items and pricing.  I called back an hour later to give the go ahead .  The financing options make it even easier to make a decision and before the day was out I was told that they would be at my house tomorrow with the new unit ready to install . Javier and his team were great and went above and beyond making sure everything was level and putting in extra back ups to keep any future problems from happing. I cannot express enough how happy I am with the whole experience at the height of the summer . Thank you all

Had 2 new HVAC replaced and hired Texas AC Specialist after obtaining several bids. They were the best priced given the additional work involved like replacing plenum and adding returns.  Both Domingo, sales and Martin, manager were attentive and made themselves available.  Crew were professional and had both systems working all in one day.

I used this company to install my new AC system a few years ago.  Just had them out to fix a problem which turned out to be a blocked drain pipe.  Robert M did a good job taking care of my problem and explaining how to avoid it in the future.  I signed up for their service plan which should help keep things working so I'm not left our in the heat again.

Our upstairs AC went out, 2 weeks after moving to Texas from VA.  We have a home warranty on our AC, but we had to use the technician (not a Texas Air Conditioning Specialist - another company altogether) the warranty people want us to use. After getting an extremely expensive quote from the company the home warranty folks wanted me to use, I decided to get a second opinion.
Thank goodness I found Texas Air Conditioning Specialists. The came, when they said they would, diagnosed the problem (no fee for the diagnosis) and repaired it the same day, for less than half the price of the other company. Technician Donald Lee was very polite, informative and professional.

My heater shut down overnight. I was promptly able to get two technicians to diagnosis the problem and repair it. A few weeks later I had a follow up problem that was promptly fixed free of charge. The service from both technicians was friendly and fast. I recommend using Texas Air Conditioning Specialist for any heater or AC repairs.

I recently had a air conditioning installed it's a Trane, Texas air conditioning did a fantastic job  and a great price. I highly recommend this company.

Just had Robert come out to fix our AC, and could not have been more pleased with the service and how quickly we were enjoying cool air again!  He made sure to keep us well informed throughout the process with a friendly attitude. Thanks again!!

Very pleasant people there explain to me everything about the problem with my ac they got the work done when they tell me what's going to be done I'm very happy with the service I really recommend this book thank you

We had a minor issue with our air conditioning and called Texas Air Conditioning Specialist based on the Yelp reviews.  The came over, spent a half hour fixing the problem and said that wasn't a big job - no charge - just keep us in mind for the future!  What????  No charge????  Unheard of.  

Our whole system will need to be replaced in a year or two and you can bet we'll call them.

From first call to final installation A+
friendly, fast & professional.

Update.. I received a call within the hour of posting this reveiw from the Service manager.  He stated the owner had been out of office for two weeks and he was reviewing his files. He apologized that they did not call me back sooner, but wanted to make it right. So they are going to credit my card with the amount of the rebate.  He even corrected me and said the rebate was 450.00 and not 400.00.

This shows how important customer service is to Texas Air Conditioning Specialist!!!

I will recommend them to anyone!!

First I want to say that I'm very pleased with the install team as they were efficient and did a great job. My AC is working great and keeping us cool in this 100 degree plus weaterh.

I am disappointed with the way the rebates were presented to me as a customer. I did not know that i had to be a customer of Austin Energy to recive the 400 dollar rebate.  When I was given an estimate, he did not tell me that I had to be customer of Austin Energy. I was under the perception that if I lived in Austin and hand an Austin address, then I qualified.  

I received an letter from Austin Energy asking me for my account number and that is when I realized I had to be a customer. I called the Texas Air Conditioning Specialist staff and was pretty much blown off. I was told I should have known that I had to be a Austin Energy customer, making it my responsibility. He said he would put my file on the owners desk to see if he could do anythig. Needless to say a week or two later and no phone calls.

Just make sure you qualify for the rebates that they push as a selling point for a new A/C system. They obviously don't check for you and don't care once they sell you the system.

These guys are great!!  They installed an Infinity system at my place a couple of years ago, and beyond saving me over $100/month in cooling bills, they still come out once a year for free to service it.  And when I forget to do regular maintenance (like pouring bleach down the drain, even though they remind me every time I talk to them) they still come out with smiles on their faces and don't treat me like a moron.

I have also recommended them to several clients and they have all come back with glowing reviews.  I won't use another HVAC repair service again.

I called these guys when my A/C went out and they were able to get it up and running in a timely manner.  There was a billing mistake made by the technician that resulted in my being overcharged, but when I contacted the owner (Mark), he apologized and rectified the issue very, very quickly.  He and his service manager even sent several emails to me on a Sunday night to let me know they were working on the issue (I had emailed them on Sunday evening).

To further ease my concerns, Mark showed me his actual pricing list to confirm what I should have been charged.  He then refunded the amount that went over the set price.

In my interactions with Mark, he came across as a very honest person that sincerely wanted to fix the situation.  And it sounds like the technician made an honest mistake.   Based on how quickly Mark addressed my issue, I would definitely use them again in the future.

My experience with these guys has continued to get better.  

Our AC went out again, and again they had a tech at my house in under 2 hours.  He replaced some wires and got it working again, but cautioned me that the melted wires were a pretty good indication that it was on its last legs.  He did not charge me for the work at all.

Later that night, it went out again and we figured we should probably let the poor thing die a dignified death, so I emailed the sales rep and said we'd like to get someone out to give us an estimate for a new unit.  He emailed me back almost immediately (and this was at 11pm on a Thursday) and told me he'd send someone out first thing in the morning.

The same tech came out as the day before, and first evaluated whether or not we could fix the old one.  He showed me that it had burned through some other wires (not the ones he'd replaced) and gave us a very honest opinion that it was likely not safe to keep trying to fix this thing.

He gave us estimates for a variety of units and did not in any way try to up-sell us to something more than we needed/could afford.  The estimate was fair and equivalent to others, so we went ahead and told them we'd like to buy a unit.

They came later that same day and installed it, and we had nice new AC by 4pm. The crew was polite, efficient, and cleaned up absolutely everything.  The entire experience was incredibly quick, reasonably priced, and professional.  I absolutely recommend these guys for AC repair and purchase.

Amazing! Fantastic! Wonderful! I called TX AC Specialists around 10 this morning. Spoke to a very nice and helpful man who took my information and told me a tech would be there between 11 and noon. He had me explain the issue so that he could inform the tech so he would be aware before he arrived.

The technician, Domingo, arrived at10:32. Very polite and nice and extremely informative. He listened to me, tested multiple things. Looked at both the inside and outside units. After determining it was the circuit board, he had me come over and watch how he came to that conclusion so that I understood. He estimated a new board between 5 and 6 hundred dollars and told me he would make some calls to see if he could get one today.

Domingo came back 15 minutes later, told me he had found the part and already had a guy on his way to pick it up and then head to my house. He had an invoice written out and his estimate was on the money. With parts and labor the bill was $585. He gave me a receipt and his card for anything else I might need.

By one o'clock another technician, Justin, had arrived, installed the board and left with my house already cooling down!

In three hours this company received my call, determined the problem, found the part, quoted me a near exact estimate and resolved my AC issues! ON A SATURDAY BEFORE MEMORIAL DAY!!! I can't say enough how wonderful these guys were. Best service experience EVER!

My AC was not working and I needed it fixed in  a rush and they were able to get someone over within a couple hours. Thomas was the guy who showed up, he was very personable and knowledgeable. I thought this was going to cost me a ton of money and had no idea what was wrong with it,  they probably could have ripped me off without me knowing, but they didn't. He had it running again within 30 minutes at a very reasonable price.

I had a straight forward installation of a mini split art cool gallery AC system into my second floor dedicated theater - these guys showed up exactly when they said they would, actually even minutes before then, and were already calling me to confirm if there was a misunderstanding (as I was still about 3 minutes away from home). They were able to help me get my electrical needs handled, work with me on location of both the indoor and outdoor unit, answer every question I had, and even cut out the mfg labels from the boxes for me without asking. Very good communication, very professional and very efficient. Whole process was about 3.5 hours, and the cost was exactly what I'd expected. I would use these guys again and I highly recommend them.

Been doing business with Texas ac and plumbing specialist for 5 years now.  I decided to get my old ac system changed out with a new Lennox variable speed hvac system.  It's a night and day difference.  I also had them change out my water heater to a tankless water heater.  These guys got everything done in one day and had financing for me at 0 percent for 60 months.  It was very affordable going with the finance company they use.   I did get other bids.  They were not the lowest but also not the most  expensive.  I went with them because they gave me numerous options.  At the same time told me what they would do if it were there house.  Most people try and sell you the most expensive option.  These guys told me not to buy the most efficient system if I did not plan on being in the house for another 5 to 7 years.  These guys are honest and will not sell you anything you don't need and will not benefit you.  James was the manager that sold us the ac system and tankless water heater.  He was there at the beginning of the installation and the end.  We even had a follow up visit from an ac tech and plumbing tech the next week to make sure everything was done up to par.

I had previously really liked this company and now am wondering if they were not being honest the entire time. My unit is only 7 years old, put in by them, the size suggested by them, all parts including an overflow switch and pan were said to be installed by them (and paperwork shows this) but I am now on the 3rd overflow and flood into my ceiling! When the service technicians came out (4 different ones) over the course of a week I heard, it is the coil, it is the pan, the switch wasn't done right,  it is just freezing and we have no idea why, but we think you should buy a new unit. I was told the unit was too small, remind you they suggested this size when I bought it from them. They said this was because the coil was bad, but it would be so expensive to replace I should just get a new unit. When I told them it was under warranty, so should be free, they said that yes that was true but that the labor would be thousands, when pressed about this they said, well at least 1200 for labor. But a new unit at 7,000 was a better deal.  What??! I had 2 other companies come in for a second and third opinion to see what was legit. BOTH companies without being told anything, said it was not properly installed (one took pics and showed me, the other had me get into the attic with him to show me) there were huge gaps in the duct work, part of the pan was bent and shoved off to the side with no way to catch the overflow water, and the overflow pipe was not in the right place. Only thing they all agreed on is that I would need a new furnace soon but that no, I did not need a new coil or unit! I am wondering now if the other 2 floods could have been avoided too!!

I had been using another local company for a number of years, but had a terrible experience (you can see my review!) and somehow found Texas A/C Specialist back in 2010 or so. They came out to assess no heat, and also suggested we replace the AC in addition to the furnace. They gave us what I'm sure were solid reasons, but we were renting the place, and chose not to do the extra work. Sure enough, less than six months and the AC needed to be replaced as well. I would have saved a good bit if they had done all the work at the same time.

Then, I wound up with another rental property, which was only a few years old. Despite it being the model home of the neighborhood with all the upgrades, the AC died after only 4 years. I was told that I had a cheap contractor grade AC, with a 5 year warranty - and as bad luck would have it, the manufacturing date was just over 5 years ago! They replaced the AC at a fair price. Since then, they've come out a couple of times for a freon leak or to replace a worn part - all under warranty.

My tenants are happy with them, I'm happy with them, and would recommend them to anyone.

Also, we are absentee landlords, don't really want to set foot in the property unless we have to; and lived out of state for a few years. They are great about picking up the phone to ask me questions, and always email me a copy of the invoice right away. I pay them by credit card over the phone, which is very convenient.

A/C dripping water all over place over weekend.
called them 8:30AM, tech arrived around 10:30. Fixed problem in 15 minutes.

No pushy sales stuff.

I like them.

My AC unit stopped working first week of August.  I have a warranty on my unit from AC specialists. I called them at 4:45 pm and they had someone out at my house within an hour!  Given the time of year in Texas I expected it to take at least a day or two.  My specialist, Tim, was fast, courteous, and helped explain everything that needed to be done. They fixed it quickly without added expense.  Great job!  Please consider them for your AC needs.

AHHHHH! AC stopped putting out cool air last night. Sunday morning woke up to a hot house.  I called one company and never heard back. Called these guys and within a few hours  our AC is putting out cool air and I'm one happy customer. Saen, their tech showed up promptly. He found the problem in just a few minutes and had the part I needed in his truck. Very happy with every step of the process. The other guys I called have yet to call me back yet. Great service and knowledgeable technician. What else can one ask for.

Scheduled an appointment and came out the same day, on a Sunday too!  After spending some time discussing the issue, Domingo, explained all of our options and helped clarify the problem.  He was courteous and knowledgeable and even though prior experiences led me to be cautious of service people, Domingo was patient and professional. He fixed the problem within a few minute and gave us a fair price.  We will continue to call him in the future.

My Thermastat wasn't on or working and therefor neither was my AC and it was 90 degrees outside with humidity of about 80%! I tried replacing my Thermastat but when that didn't work I knew I needed help. I called and they had someone out with in an hour and on a Sunday. The technician was fast and it was a very affordable fix! Texas Air and Conditioning was the only company who called me back on a Sunday. I would recommend them for their fast and affordable service!

My AC was putting out hot air when I set it on cool.  The first company that came out said it was the panel in my attic.  When I called TX Air Specialist's Henry came out and saw that it was my  thermostat where the batteries had blown.  Thanks for the thorough assessment Henry.  I bought new thermostats and Robert came today to install them.  He was very personable, kind and let me know that my system could work in a way that would not need the batteries in the thermostat since I had gas.  He gave me  advice on how to lower the electric bill and fully explained everything in a way I could understand.  I was very pleased with the work and want to say hats off to Robert and all of you at Texas Air Conditioning Specialists.

Nyla

Great Job!!!!!! Tory was awesome, My system had some issues and they really helped. They really cared They were patient, respectable , friendly. Very good prices, Check with these guys before you do anything, They also stand by any work they do,,, Great job guys

78 degrees and climbing, inside on a Sunday Morning and these guys showed up to save me. I called at 10:30am and they were here by 1pm. It could've been sooner but my condenser and evap coil were frozen so I had to wait a few hours for it to thaw so they could work on it. Tory was polite and was able to assess the problem quickly (blower motor was out). Luckily the part was covered under warranty and for an additional fee was able to get the part on a Sunday. Very happy with their service once again!

I came home from a bad day of work to find that my AC Unit outside was not working and the AC inside was just blowing hot air. I called down a list of AC Repair places around 4pm and NO ONE would come out, even though a lot of places said they were open til' 7pm. When I called Texas Air Conditioning Specialist the man that answered was SO nice and said they could absolutely come help! Nick came by within an hour and called before hand. He fixed the AC in like 30 minutes! He told me what was wrong, what he did to fix it, how to prevent other problems and gave me an estimate for future services. These guys were so nice, professional and reasonably priced. Thank you for saving the day!

I'm kind of bummed I can't give these guys four or five stars because the work by the techs was great, but the experience with the office staff was lackluster. You'll get great work at a fair price, but be prepared to deal with an office that doesn't match the techs in job quality.

The initial estimate visits, installation, and financing went effortlessly. The FREE service call is completely real and I can't say enough about the quality of work done by their techs. The thermostat was forgotten on our weekend install, but our tech Eddie showed up the next week and made good on the delay by providing an upgraded model. Very appreciated!

At this point I thought everything worked out better than I could have hoped, but that feeling didn't last long.

About a week after installation I got a call from a woman at the office to schedule an inspection from the city. We set a date, but the next day or so got another call from her canceling it because she said the city had not responded yet to her fax. She said she'd call me back once pending status lifted. Several weeks passed with no word so I called to inquire, she said she'd look into it. Back and forth it went like this several times until nearly two months passed.  Frustrated I asked if there was ANYTHING I could do to help the situation. She sounded a little confused that I was not willing just to keep waiting and that I wanted her to give me the contact number to the city department so that I could see if I could get an answer from them.  I got the number from her and by the end of the day I had connected with the Inspection Supervisor for the city AND resolved what was holding up the inspection. Total of two calls with the city (while I was busy doing my own job) and the problem was fixed. Why the person whose job is to do just this sort of thing seemed so perplexed by the process and even after admitting that a two month wait for an inspection is highly unusual didn't take the extra effort to help me out, but was so readily willing to let me do all the leg work is incomprehensible to me.  My clients, colleagues, and supervisors would never stand for such a lack of resourcefulness and initiative. Suddenly the next day I get an unusually cheery call from the Tx AC woman that everything looks like it went through on my paperwork with the city and now I could schedule a day for inspection. Thank you!

But wait there's more!  One of the big selling points was the fact that there was a big fat credit from Austin Energy for the unit we had installed. After getting the inspection I called Tx AC about the rebate and was told that the rebate application was probably sent off and they'd let me know.  No call back, so I called. Yes, rebate request was sent to Austin Energy in July (it's now September), and that I should have gotten it back by now. Their solution: wait some more and call back. My solution: call Austin Energy directly. Guess what, they received the documents they needed not in July as I was told, but at the end of September (just after I inquired about it with TX AC).

I will be torn the next time I need AC work because although I'll get honest and well done work, I'll also have to deal with a front office who has the ability to sour all that.

So Texas AC Specialists, I'd say your awesome techs, installers, and pricing is being undercut by some members of your office staff. There are some poor phone & customer service skills from your front-line folks, giving the impression that the customer is annoying and/or that they can't be bothered. Believe it or not a smile (or lack there of) can be head loud and clear over the phone.

My AC unit was not working and Brent came out and quickly noticed that a wire had come loose from the motor start capacitor.  He reconnected it, reset the unit and waiting for it to start back up from standby and everything worked once again.
Since it was a simple fix, Brent didn't charge anything for the call.  Very professional, prompt and courteous.  They have my business.

I had Texas Air Conditioning Specialist come our previously and was very satisfied with the timeliness and quality of their work.  And today was no exception.

My A/C stopped cooling last night  I called Texas Air Conditioning Specialist at 5:30 this morning expecting to leave a message on an answering machine.  I was surprised to hear a woman's pleasant voice saying Texas Air Conditioning Specialist. How may I help you?  I apologized for waking her up and her response was No need to apologize  that she would be happy to help me.  (Please, kind person,  forgive me for not remembering your name). She took my information and said someone would call me as soon as the office opened.

At approximately 7:15 Brain called me and confirmed my information and stated that they would have a tech out there between 8-10am.  At 9:20 am, Alfredo arrived and quickly diagnosed and repaired my AC.  He was very professional and courteous.  He also stated that the part was still under warranty and there was no charge at all.  

Knowing that many AC Services are extremely busy at this time of year, I was very grateful for the prompt and professional service I received from this company.  Thank you, Texas Air Conditioning Specialist for saving the day!  I would surely recommend your company to anyone who is in need of some fast relief from this Texas heat.

Once again, thank you for great service! I am always greatly impressed with how quickly you send your repair staff to my home. Your service technician diagnosed my problem quickly and replaced the defective part from the adequate inventory in his service vehicle. You can only imagine how grateful we are for a great working A/C system in this very hot Texas weather we've been having for the last few months. There is not a single part of this transaction that was not flawless, from the easy scheduling to the incredibly fast service and the absolute courtesy of the service technician.

I have been a customer of Texas Air Conditioning Specialist for about 5 years now, and there is NO way we'd ever use another company.   We trust this company explicitly, and you can too.

I finally found an AC/Heating company that I fully trust!  Today a technician named Pete came to my house to do a complete maintenance/service on the two units in my home.  There was a problem with sediment in one of the lines and he worked tirelessly (and cheerfully!)  for 1 1/2 hours in the attic to clear the line out.  He took pictures on his phone to show me the 'before and afters', then even cleaned up the sediment that had blown out of the pipe onto the attic floor, leaving the workspace completely clean.  
I'm a fan!

Fair & honest.
One of my neighbors gave them good marks.
First phone contact was very good.
They worked around my schedual.
Domingo was up front and honest.
Work completed replaced evaporator coil.
Work completed professionally and as quoted.
Very satisfied customer.

Last night our AC failed to work.  We checked the thermostat and the display was blank.  At 10 p.m., I emailed Texas AC.  I had a response by 7 a.m. the following morning.  By 9:45 that morning, Thomas (who  called when he was on this way) was at my door.  He checked out the unit and then inquired if I had 2 AA batteries. I did.  He replaced the batteries in the thermostat ( and answered all my questions about the thermostat) and the AC worked. When I inquired about the service call,   I was told to just call Texas AC when I had a problem in the future.  I am very impressed with both the quality and responsiveness of Texas AC and KNOW that I will call them again!

We had this company replace the condenser coil in April.  The two men who came out spent much longer on the repair than I was told necessary and had problems reconnecting the Nest thermostat.  They ended up having to call in another repair person to assist them in completing the work.  The next day the company came out again after my call because they forgot to turn the furnace back on and the unit was not heating.  I called again the third day because there was a loud squeaking sound coming from the attic.  That representative told me that he tightened everything up and the sound was gone.  Since that time they have been out several times and recently told me that I needed to have the motor replaced.  I spoke to Brian (manager) today and he assured me that the fact that this problem happened immediately after their servicemen were doing work is a complete coincidence and that there is no way they could have been responsible for the problem.  I have used this company for years but have now lost all confidence in their ability to not only do the work correctly but keep from breaking other things while they are up there.

Update:  I had another company come out to check the unit and they found insulation in the motor.  I don't know how it got there but it is tremendously disappointing that after having them out on 4 separate occasions about this matter specifically they were not able to find it.  They wanted me to pay $500-$700 for a new motor when this other company simply removed the debris and charged me a service call.  Problem fixed, and as Donald Trump says, You're fired.

TX AC Specialist did it again!  Called and specifically requested HVAC Tech Chino and he was obscene in 30 minutes. Had the repair completed in less than an hour and also discovered an additional repair and fixed it while he was in the attic. Cannot say enough about Chino's customer service and friendly attitude.  They also honored their 10% off coupon from the website! Thanks for taking care of us TX AC Specialists!