JustUs Plumbing

Used Just Us plumbing to replace and install a new water softener (I purchased a Rheem unit)

I personally called and received prices from six different businesses;
Just Us Plumbing was the most reasonable....by over $300!!

Plumbing specialist Eric Barney was on time, took time to explain all aspects of the job, and installed the new unit in less than an hour!

I commend Eric for great service, and I highly recommend Just Us Plumbing if you need to replace a water softener.

Called for service on a Monday to repair shower faucet. Dispatch promptly(in 2 hrs) sent someone over. I was relieved, no water in house. Tried to repair leak, wasn't able to.. left me the option of capping pipe so water could be turned on or replacing shower fixture. Bill estimated at $400, this is for 1 hour. Shower replacement quoted at $1600. Stupid of me I decide to have the shower replaced. Tech disappears for hours. Returns with supplies
No new faucet/diverter.
Replaces valve, puts old diverter back on because of time restraints. Would assume he'd return to replace with new part. Only thing concerned about is getting their money, charge you a fee for credit card use.
Shower not properly working and I've no confidence at their effect rate of $ 400 an hour I can afford to have them finish the job. They obviously lack the integrity to do so in the first place.
This isn't a company concerned about a business relationship, they're smash and grab plumbing at its worse. Don't believe 5 star reviews, they're bogus.
Don't trust anyone who won't give you an itemized detail of their work, it's always hiding something.
New name, JustUs out to screw you on your plumbing.
We never put your crises over our profit.

They've continuously delayed our home renovation project this past year. They don't come back and finish the job. The plumbers themselves have been considerate and friendly but when there is a good one, they leave and go to other projects. We've been living without sinks, dishwasher, and showers because they haven't returned to finish the job. Incredible unprofessional and not reliable. So don't hire them for any remodeling or plumbing top out project. It's been a nightmare going through just us and would 0/10 recommend.

We have found our new permanent plumbers!!! Steve and Dwayne were amazing!  They arrived right when they said they would.  They diagnosed the problem right away and they were able to fix it and get us back to having running water in our house right away!  They were able to give us professional advice on what else needed to be done. We will definitely be using them again.

Beware, this company lied and stole my money, they did not complete the work but still billed me for it!

I paid Just Us to replace a back flow valve on my pool and two brass valves on my tankless hot water heater but they stole my money and did not complete the work.

They quoted me around $700 to replace the brass valves or $100 if they could just replace the rubber inserts. They replaced the rubber inserts, did not replace the valves, then charged me the full price of replacing the valves.

When I talked to them they lied and said they did, but the old valves were still there... new valves were not installed.

I called several times and was told over and over that the owner would call me but they never did.

When I disputed the charges they lied to the credit card company and said all work was done. Now I have to go through the hassle of taking them to court.

Stay away from this company!

If I could give 10 stars, I would. Dwayne and Chris were incredible. They came out to my home for an assessment right after I'd moved in, and they let my dad help from afar via email to setup some projects and upgrades around the house. They also provided me with materials for a new water softener and educated me about the water in the area. We had an appointment setup within a week. Chris competed all the work (it was A LOT) without complaint and went above and beyond. My dad was in town and Chris was very patient with him, allowing him to be involved and ask plenty of questions. Thank you so much to this team for the work you completed.

Positive Experience, Professionalism, Quality, Responsiveness, Value

Jarrod and Dwayne were very helpful, knowledgeable, honest, and customer service oriented. They explained what was needed to complete the work and executed as promised which included a good price. I will definitely use their services again when needed.

Service: Repair shower

Jarrod and crew came to install my more complicated electronic toilets with the latest technology.  My Kohler Karing toilets were expertly installed.  Outstanding service and would highly recommend :)

From the initial call, to follow-up that was just necessary... this company is the real deal! I own a small business so I understand the daily struggles of not only customer service, but quality service as well. I had an issue that we did not know if it was a Just Us issue OR a pool company issue. The technician went above and beyond the call of duty... the issue is in the process of being resolved, but I had to write this because of the follow-up and the follow-thru... all the big chain companies need to understand that these guys are going to knock this industry around AND take it it over! Just some local guys that are veterans, getting it done!

Confirmed an appointment, waited for hours and was told they didn't hear back from me. Worst communication and customer service ever. I'd steer clear of this place.

We just had a water heater replaced with these guys. I called them around 9am. They came by 1230 to see what the issue was. They went to get a water heater and had it installed by 5. Everything is working great, and it was a fair price too. I had looked at another company and they were about 800 dollars more. Also, a veteran owned business that shows fellow veterans a little love too. All in all, I am pleased as I can be...considering no one likes buying a new water heater out of the blue! Great job guys! I will be recommending JustUs to all of my friends for there plumbing needs.

I am a general contractor and have used many of the plumbing companies around the Austin Metro area.  I have know and used Dwayne, the owners, for over 15 years and you will not find a more honest and client focused plumber than JustUs plumbing.  Clint Tomlinson

Outstanding service, got my gas dryer safe and installed. Brought the gas connection up to code and replaced the leaking valves on the washer supply lines. All in less than 2 hours. My go-to guys

My daughter set up an appointment with these people because their kitchen sink wasn't putting out any hot water.
 He came out and gave her a quote and said he needed to get the parts and would be back the next day to fix it.
 He was there for about 3+ hours (and his boss kept calling him to see what was taking so long) he finally told my daughter he couldn't figure out the problem (again he'd already been there the previous day, supposedly assessed the situation and given her a quote)
 He told her he was sorry that he took so long but he was going to have to charge her for his time anyway, really?
 She agreed, but told him not to take it out till Friday when she got paid, needless to say they took it out immediately, leaving them with pretty much nothing for the rest of the week.
 I apologize for being so long winded but after they charged her almost $300 for not doing a damn thing I just wanted anybody and everybody to know DON'T DO BUSINESS with these thieves.
 Not to mention she pretty much had to take 2 days off work for all this.
 By the way my son in law went down to the Home Depot and bought a new faucet, hoping that would fix it, guess what?
 $125 HOT WATER
 Shouldn't a PROFESSIONAL PLUMBER been able to figure this out?

I loved using these guys, they also give veteran discounts. The guy came out, assessed the situation, did what needed to be done, gave me recommendations for the future. Quoted some other work for me, it was perfect. Very affordable and reasonably priced!! No complaints!! Can't wait for the to come back and do more work. I know that sounds odd, but nothing like getting things to run efficiently in your home!!

These guys are GREAT!  I've used them before and never been disappointed.  Dwayne and Jarrod do a great job and always on time.  So very thorough to make sure everything is done right, constantly double-checking their work to avoid any errors.  And the price?  Most reasonable.  Don't ask me how their price compares to other plumbing services because I simply don't know.  I don't care.  I'm a firm believer that when you find a great plumber, you stick with them.  You will, too, if you go with JustUs.

Great experience with Greg & Jeff (I think that's their names). I got a same day appointment and they showed up right on time. My problem took about 30 seconds to resolve. They didn't try to up sell me to make their trip more profitable. I highly recommend them these nice, professional, and punctual plumbers.

We have used JustUs on two occasions; one on a holiday when our water softener flooded our home.
Dwayne was quick to respond and got everything fixed up.
When our hot water heater went out a few months after that, we shopped around and got a few quotes. JustUs was a bit higher, but they were by far the easiest to work with and quickest to have availability to fix the issue. A bonus: they are veteran owned!
I would recommend this plumbing service to friends/family.

These guys are great - cannot recommend highly enough!  I have had 3 different experiences with them and in each one I feel I was treated well, the prices were fair, the service was timely, and probably best of all - they just seemed focused on doing the right thing and providing old fashioned customer service.  They are one of the best service companies I have worked with.

I wish they would expand beyond plumbing services because I would use them for everything if they did.

Dwayne and JustUs is great. Had an old kitchen faucet that needed replaced and he came the day after I called him to replace and install it. He quoted me a flat rate over the phone which was nice, and even though the faucet was completely rusted in and took a lot more effort to take out than what is probably typical, he still only charged me the flat rate he quoted me. I ended up having him install a new water softer system the same week.  Price he charged for the softener and installation was very affordable for the quality of system put in and he even did it on a Saturday so I wouldn't have to miss any work. I won't hesitate to recommend JustUs to friends, family, and coworkers in the future and plan on using them for all of my plumbing needs from here on out.

I was very happy they were able to fit me in the same day because I had called 4 other plumbing companies with no calls back. I have a faucet with very poor pressure and a leaky shower handle set. JustUs sent two very young guys to my house. Neither one of them knew why I was having the pressure problem and said it's because of hard water build up. My house is 2 years old and it seems unlikely. He told me to buy a new filter from Moen. The word he didn't seem to know is aerator, so I did. It didn't fix the issue. The second child told me there was a manufacturers defect in my shower handle set and suggested I return it to the store. I asked him to try tightening it and he's was visibly shocked and proud of himself when tightening the nut actually worked. Maybe I should've specified that I'd like LICENSED Plumbers to come to my home, but didn't realize that was necessary. Oh, I also got to pay them $39! I guess that was a deal?

Came home to water puddled up in my front yard. Turned out being a pressure valve which required turning off my house water until fixed. I called around and got ahold of Nichole and JustUs Plumbing about 3pm on a week day. She was really friendly and responsive. Within an hour Eric showed up smiling, friendly, and professional. He was extremely knowledgeable, answered all of my questions, made some recommendations, and stayed late making sure he fixed the issue. I could not have asked for a better plumbing experience. (Not something I thought I ever be saying.)

These guys came out today to help with some problems that I have been having with a toilet. Jarrod and Jase came out quickly and gave price options for different ways of fixing the problem. They were reasonable, fair, and listened to concerns. I would recommend that round rock area people give them a try!

Excellent in every way. Extremely professional and highly skilled. This is definitely a go to team for all commercial and residential plumbing needs. You will not be disappointed!

I had four different plumbing companies come out and give me quotes. I got the best impression from Jarred from Justus Plumbing. He was very knowledgeable and personable. The estimate I was given for the work ( a plumbing reroute ) was very reasonable. The owner of the company, Dwayne was extremely kind and even spoke with my insurance adjuster to ensure that my repairs would be covered. I will definitely use them in the future if I ever have plumbing issues again, and I will refer them to all my friends and family. Give them a call you will be happy you did.

These guys have done a couple of jobs for us now. They're friendly, knowledgeable, thorough and fair. The pricing was competitive with other plumbers I have worked with in the past, but these guys have them beat in expertise and courtesy.

This is my first and likely only review as I'm not the type to write reviews, but the service from JustUs Plumbing was so much better than anyone else, I felt like others should know about this company.  We had a small leak in our Navien tankless hot water heater...  Had another plumbing company take a look at it (for $260) where they determined a leaky heat exchanger.  Two days later, the leak started gushing out of our attic.  The original plumbing company offered to come out to replace the heat exchanger (which had now filled up the entire unit with water and shorted out the electronics) for another $260/hour at an estimated 3 hours of labor.  Of course I said no because at that cost I might as well put a down payment on a new unit and the process was not likely to work now that the whole unit was fried.  After going through several (at least 3) different plumbers and having been without hot water for over a week, I called JustUs plumbing.  Duane and his assistant came out to look at it and from the start I could tell they were willing to work with me and do whatever it takes to get the hot water flowing again.  They replaced the Heat Exchanger (at Navien's request) at a very reasonable rate compared to the other quotes I was getting.  When that didn't work, Navien sent out other parts one at a time, all to no avail.  It would have potentially cost thousands of dollars to have these parts installed, but Jarrod and Duane were amazing at working with me and not nickel-and-diming me to death with every attempt.  They put the customer (me, my wife and five kids without hot water for almost 2 weeks) first.  They went out of their way on the Saturday morning before Easter to work with their local Navien representative (who was also amazing) to bring an entire older unit out and start replacing parts until it worked.  They did this all at a very reasonable cost.  We had hot water that morning and I couldn't have been happier with the overall service.  JustUs Plumbing went way beyond what I expected.  I will be referring anyone I know to them and will continue using them.  If you are looking for a quality plumbing company who puts the customer first, I highly recommend JustUs Plumbing.