Best Businesses in New York

We found out about Hoffman Plumbing through social media recommendations initially.  Rich and his entire team are professional, can communicate extremely well, at our house when they say they will be, fix and perform jobs like its his own house, reasonable priced!!!!!

I've only known Rich for a little 3 months but I feel like he is not only our plumber but a friend too!  Really knows how to deal with people and has so much patience to take the time and explain things to me!!!

Look no further for another plumber!!!

Excellent response time.  Our emergency was so gross that I didn't even get a quote. What we did get was a Plumber within the hour, and the issue resolved that day.  The bill was reasonable.  And did I say we got a Plumber that day?!?!...I know... timing was perfect that day. Thank you, Veronika and Ivar.

Reliable, trustworthy and fair pricing!!!!!!!!!!! Where do you find that today?  I needed a plumber, but had some bad experiences in the past, a friend told me about the plumbers she used in the past, she gave me Richard Haviland,s info.  I contacted him and set up a meeting, he showed up on time, assessed the problem quickly, gave me a fair price.  He and Brian were prompt, courteous and pleasant to work with.  I would not hesitate to call Richard and Brian again for any plumbing problem.
Highly recommended.

we called James to help fix a broken valve on the gas line leading into our range. He was professional, courteous and with a pleasant attitude. I'd recommend him for any  plumbing needs!

Flo-Rite went above and beyond to provide us with quality service. Even though they were later than expected, once They arrived they installed Both our toilet and faucet perfectly. And the plumber was such a friendly guy too.

We will use Flo-Rite for all our plumbing needs moving forward!

City Wide Plumbing is awesome! I highly recommend them. They get the job done and don't leave until they're finished! I will always use them! They're upfront and honest. I've used them for years now.

Very efficient repair for a couple of leaky faucets we had in the house.  Fair pricing.  Would highly recommend.

I can't say enough about Joe Aversa, Owner of AP&WPS.  I needed to get my mother's bathroom toilet fixed ASAP and Joe was the only one to come that evening. He got here @ 5pm, kept his quote, and not only fixed the one toilet, he noticed that my powder room one was not functioning too well and fixed that one too.

Good personality, respected my carpeting, and did an overall great job.  He restored my faith in neighborhood contractors.

He definitely rocks.

Quick, reliable and trustworthy service with fair prices. I called telling them that my toilet needed to be replaced and Stan came and fixed my old one for me. Most other plumbers would have agreed with me and charged me for something I didn't need. Highly recommend.

Jason did a great job. Before the job began they did a great communicating and giving updates. Jason was prompt and efficient.

Johnny came to the rescue when no one else would! My toilet was clogged and overflowing and after waiting over 3 hours for help from my management company, I called up Johnny (based on reviews on Yelp). He was here within the hour and had the issue resolved in about 45 minutes. He was polite, and efficient. He provided me with a receipt and a business card. Would definitely call him again!

The one drawback is he doesn't take credit cards and prefers cash.

Lovely to work with. He returns calls within the day and gives his cell for emergencies. He clearly knows what he is doing and charges fairly. I have used him several times and had reason to regret it recently when I called another local company who did bad work for a ridiculous price.

Letter to Joseph Kennan( Bob's Lawyer)
In August I contacted Bob McManus, as he was an approved plumber on my cooperative's list. As soon as he answered the phone I greeted him, introduced myself and asked him if he works on cesspools in Breezy Pont. He said he did. I explained to him that I had a cesspool in the front of my house that was not able to handle all the plumbing that was going into it and I wanted my shower and sink water from my bathroom rerouted to a cesspool located in the rear of my house. I explain to him that it was full of sand for many years. I explained also that I had a laborer that would come and dig it out. He asked me if the laborer knew anything about cesspools and I told him no. He said just have him take out the sand that was inside the cesspool and do not have him dig out around the cesspool that he would take care of that part.  We discussed in detail what needed to be done as far as refurbishing (for lack of a better term) the cesspool.   He explained the outside of the entre cesspool would be dug out and lined with a material  that allows water to drain yet won't allow sand to penetrate through and also that gravel would be placed all around the outside.  I knew all about this and was happy to hear Bob was experienced and was able to assure me this would be done properly.  He also explained how everything would be sealed up nice and tight regarding the hole that was being made in my back wall in the basement.

On August 18 I had the laborer come and dig out the cesspool. Bob was actually in the area and came by and looked at the man that was digging out the cesspool while he was standing in the cesspool. He told him in front of me to take out about another foot or so which he did until he hit water. I texted Bob told him it was done and explained he hit water.

Bob's men were supposed to come here two days later on August 20 at 8 AM. At 8:24 AM I texted Bob because no one showed up. He said they were coming, which they did at about 9:15 that morning. They proceeded to do the plumbing work with rerouting the piping from my sink and shower to the back of my basement. They had to make a hole in the foundation wall to bring the pipe  through to the cesspool which they did.

I noticed at 1:45 that they never started digging around the cesspool and there was no delivery of gravel. When I asked the guys when they were going to start doing that, neither of them had any idea what I was talking about. I texted Bob immediately.  In the text I said to him, your men don't know anything about digging around the cesspool or the gravel and you said you were going to put around the cesspool.   His reply was, yes you're right we will need another day. Shortly after Bob came with a few bags of gravel about 5, 40 pound bags of gravel. One bag of gravel is about the size of a shoebox there would be much more gravel needed to surround the entire cesspool. He also was using the wrong gravel a very small pebble like gravel that is never used. He had his man dig a couple of holes in random spots and dump a bag in each hole. It does not make sense to dump gravel at the top area of a cesspool as you want it to drain starting from the bottom up. He insisted that it would be fine he followed that by saying let me know if it doesn't drain but you should be fine.

Bob also had told me the holes that the pipes were going through would be closed up and sealed properly. That was never done. I had to contact him again about sealing the holes. He had someone come back that following Monday to do that. He actually had to use spray foam that I had already in my house to seal it up temporarily until he brought the metal piece to put around the pipe against the wall.

Later on I found a huge hole in the block of the cesspool that my fist was able to fit through.(probably hole that was used for line years ago) That hole would allow sand to spill in and continually enter the cesspool. Once again he had to send one of his men back to place a piece of tin over that hole and bang it in so the sand would stop pouring into the cesspool. Later I wound up getting some bags of gravel to dump around that hole  because it wasn't covering the hole completely still allowing sand to seep in.

When we agreed that Bob would do this job he was going to do it exactly like he said and he only completed half of the work. I paid him $2000 to basically reroute my water and run a PVC pipe. His men worked from 9:30 to 3:00 with an hour lunch break  where I barbecued hamburgers and hot dogs for them.  

I actually had to pump a few days ago because the water was approaching the pipeline. If it did,  then I would have water backing up into my sink and shower. BOB owes me $1000. since he only did half the work.  Now he and his lawyer deny he was ever doing work to my cesspool.  OUTRIGHT LIE!

Our building recently had a lot of work done by this plumber, which cost us many thousands of dollars. Unfortunately the work that was done caused more problems than it fixed. Yet, the worst part of our interaction with this plumber was their either non-responsive or belligerent customer service... So our building's problems remain unresolved and we are searching for another plumber. I would advise you to do the same!

In response to Mr. Kevin Ryans response to my unfavorable review of his service...kevin was not present.  And if the phone conversation was truly recorded by Erin, then it will be proof that she called me and started screaming at me. She should be trained on how to deal with an unjappy customer (which happens in this business)  rather than to call them and start scteaming and threatening them with legal action.  Bad.  Very bad business practice.  and your technician did NOT tell me what was wrong with the water heater and did NOT give me  quote prior to making a repair.  He just did it and wanted to cjarge me $300.  He gave me an ultimatum, I coul purchase a service agreement for $275 or pay the $300.  I dont want the contract and he was not happy about it.  He brought it down to $160.  Then he said ill be rightback and left eithout saying why.  After more than 20 minutes, I went to the van and gave him the check and told him I dont like the eay you do business.  When I did not have hot water, I called Erin later the same day, and she said she would check with the techs to see when they can get the part that needed replacement.  In the morning at around 10 am I called..No answer..left message.  Called again.. No answer.  Several hours later.. Called again.  Left message that if I did not get called back I would put a stop payment on check.  BINGO!  She called me immediately, screaming at me, that I had threatened her, accusing me of everything in the book.  I was forced to yell over her screaming words.  And yes, I cursed.  No heat for 5 days and this is what I get.  I hung up on her.  She called me back, left a message, threatening to take action through her attorney.    I called back, left message that not to threaten me and that because she has caused me so much aggravation, mt blood pressure went sky high, I had to call my doctor and take an extra bp pill to bring it down, I told her I am putting a stop payment on the check.  And by the way, your technician had an attitude problem, he was nasty, rude, defiant and uncooperative..   I called another company today, they are coming tomorrow to repair  the problem.  The woman on the phone was kind, sympathetic and professionall in her manner of speaking.  I have never dealt with people like Erin snd your tech before.  Never had a problem.  You should correct them, not me.  I will send you a money order for the $49 that I agreed to pay when I made the appointment.  But I will not pay you for anything else because I have to pay someone else to do what you should have done, when I called back to inform your office manager that I still had no hot water.  Have a nice day, Kevin.

I decided to contract Village Plumbing to check my boiler (a 1999 PENNCO gas, hot water model) before the winter season after I researched a few plumbers in the area and they all had either bad reviews or unreasonable prices (see all my reviews for more details).

Village plumbers sent a postcard to my address advertising a full boiler check and cleaning for $129.50 + tax. So I called them and, while I had to remind the lady answering the call that she wouldn't die if she were a little nicer, booking was swift and I had a technician at my house 2 days later.

Ralph, the technician, was very nice and called me 30 minutes before arriving. He thoroughly checked the boiler and kindly explained the function of each of the various components; he advised upon the status of each, like whether it was in good condition or needed to be replaced. He also checked the water tank (a 1996 GE gas model), confirming everything was fine and working properly.

All in all I'm very happy with Ralph and Village Plumbing. I feel the price is still a bit high for the actual job done though.