Best Businesses in New York

Great job by Rich. Easy to get in touch with and quick with responses. Would use him again when needed.

Gene-D Plumber deserves the great reputation he has for his great service and honesty. He sent a top expert plumber who replaced the very old, worn out parts very quickly. He already had the right parts with him to fix the toilet because his friendly and helpful administrator Nikki had asked me what kind of toilet it was. I highly recommend Gene for any plumbing issues.

We love Richard and Brian! They have helped us time and time again - everything from bigger jobs like putting in a bathtub, to troubleshooting longstanding problems that no one else could fix, to coming to us at the last minute when we had a burst pipe and a flooded basement. Even when I was out of state and had to rely on them without physically being there - they were great. They are honest, reliable, responsive, reasonably priced and know everything. There isn't a problem they can't fix. It is rare to be able to trust someone so thoroughly - they treat our house as if it's theirs. Plus they are just really good people. Can't say enough good things.

We had an old kitchen faucet that was leaking and rusted in place. James came within a day, methodically cut it out to avoid scratching our countertops, and installed a new one. He was amazing to work with and explained everything he was doing. I highly recommend.

Let me get something off my chest: I know nothing about plumbing. Thank goodness for Matthew, the owner of Flo-Rite, who is incredibly knowledgeable, personable, and all-around professional.

Communication (5/5): I am a big fan of using Yelp to find businesses for a job or project and this experience reinforced that. Matthew was prompt to reply, answer my questions, and provide a COI upon request. Additionally, I've been told by other plumbing professionals and hobbyists that Grohe products (such as the one in my shower) can be finicky -- but Matthew assured me beforehand that he has worked with this brand before and understands the potential challenges with it.  

Job (5/5): Matthew arrived exactly on time for the scheduled appointment to replace the thermostatic valve in my Grohe shower. In less than an hour, he replaced the faulty valve, recalibrated the temperature handle, and successfully tested the shower temperature.

Knowledgable (5/5): We thought our water shut off valve was behind our trash. Turns out that is just our hot water shut off. Matthew quickly found the cold water shut off under our sink. He went above and beyond and explained how the to properly turn off our water without breaking it, which was quite helpful to learn!

Professional (5/5): Matthew was courteous and a true professional. This may sound basic, but I've had contractors and technicians make a mess in our apartment. Not this time -- Matthew wiped his feet on a towel after stepping out of the shower to not track water everywhere. Those little things really add up and make a difference to me.

Value (5/5): We received some quotes from other plumbers which were outrageous. Matthew's quote was right in the middle compared to others and I feel it was of excellent value. After finishing he said he always wants the job to be done correctly and if something bad happens afterwards he works with the individual to make it right. I appreciate that confidence and workmanship in a business.

TL;DR: I will be calling Matthew for all my plumbing needs in the city. He's a truly knowledgable professional and I recommend him to all!

Warning do NOT use them. I've been using them for years and never had a problem until now. They came over to drain our cesspool and overflow at our house. The next thing I know my basement bathroom completely backed up with disgusting water all over my basement! Rather than take ownership of the issue and help us fix it they denied any responsibility and said we must've been at fault. They didn't help us at all. The general manager Fred is completely unprofessional and incompetent.  By the way you can't even escalate the problem because no one there will tell you the owners name. So sketchy and bizarre.
I did NOT have a problem before they arrived and I empty the cesspool every single year. Now I am stuck with a flooded basement after paying them $1500 to drain our system. Unbelievable.
DO NOT USE THEM!!!!!

Called them in an emergency. Water was leaking from an upstairs toilet onto the floor below. They came within the hour and fixed the problem. Might be considered a little pricey for 30 minutes work. But they did the job and, most of all, fast response. That's the difference between a little damage and a lot of damage. They are definitely my go to plumbers from now on.

I left a message after 9 pm and he got right back to me with an appointment the next morning. Kept us informed of his arrival time and did fixed our problem the same day.  Joe is professional and does a great job. Would not hesitate to recommend him.

i had a great experience with these folks. I had my furnace go out, and called these guys.

Stan is great, arrived on time, diagnosed my problem, walked through the troubleshooting he was doing step by step with me, figured out what I needed, ordered the part, and installed it.

Great experience from start to finish, and fair rates! He'll be my go-to plumber moving forward.

Kellam and his team are extraordinary. Kellam is the most communicative, honest, clear, and straight forward handyman I have used in 15 years as a home owner. His integrity and work ethic are unparalleled. He is skilled. But most importantly, he is trustworthy.

Johnny is awesome.  He took his time and answered all my questions.  Very honest and knowledgeable.  Highly recommended!

EXTREMELY reasonable prices, showed up on time, took care of two small problems while out for a big one and didn't charge extra for them.

If I could give them no stars I would. I live in a 7-unit coop building. Once of the apartments had a clog in their kitchen. I reached out to McManus since they were local. They said they would arrive in 2-days and rectify the issue and send me the diagnostics via email. They came on a Friday, just inspected then left. They made another appointment to return on a Tuesday with the tenant. By this point, I still had no report. Tuesday came and they didn't show up. On Thursday they return, State they are pulling out lards of grease from the sink and they still won't unclog the sink. Now saying it's a building wide issue. Mind you no one else in the building has any sort of backup/clog. They stated they would send me 3 different proposal options with prices. It's been almost a week and nothing. I'm not too sure what type of business they are running, but my encounter with them has been nothing but unprofessional.

I first met Paul the owner at a conference on heating systems. After discussing the issues I had,  he came up with master venting the steam pipes. I have to say the heat comes up 25% faster with the new venting in place. I have since used him to replace gas piping with is not a job for most plumbers. They got the permits, approvals and sign offs in record time. I would recommend them to any property management company.

I was not happy with the service that Ryan Plumbing of Morristown did on my bathtub leaking faucet. In Nov of 2022 they came to fix a faucet leak in my bathtub. It started leaking again in March 2023(4 months later). I had a warranty on the work however when I tried to schedule the warranty work with them they put me on low priority and couldn't schedule me until 3 weeks later. After the leak started to get progressively worse called them on a Saturday for an emergency visit which the warranty would not have covered the immergency fee. Upon calling I was first told that they could come that day but then after I reminded them that it was warranty work they changed their mind and said they had no plumbers available and I would have to wait to Monday. Fast forward I had to pay for another plumber who advised me that the previous parts installed were not the correct parts. The new plumber( who fixed the leak with the correct parts) charged we a total of $679.00 which included a $150.00 emergency fee. I will not be using Ryan Plumbing again.

Village Thieves. After using them for decades new owner has turned this into a fleecing scam. Do your due diligence and get a second opinion...better yet save your time and money and don't even bother with these scam artists. Previous work of 40+ years was excellent...then a recent install of a new $50 expansion tank somehow magically ended up being $1,000.  Never again and good riddance.

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