Best Businesses in New York

Wanda is the best !   JMW saved me from a major DEP violation/fine with plumbing that was not up to code in my building.   They did this work quickly, expertly, and at a VERY fair price.   Others had quoted much more.  Wanda is very easy to communicate with and explained clearly what the problem was and how to handle it.  I will be calling JMW for all my plumbing needs in the future.

I have to give a shout out to our awesome plumber Mark Trimble. No he didn't tell me to write any of this but I see a lot of questions in here asking for a great plumber. I can't recommend him enough if you have a job that you need done right the first time, need to fix a job that was botched by another company (like one that rhymes with Sold Pedal), or any challenging or creative fix. Mark and his son are the guys to save the day.

They treat your house like their own. In our case, our sump pump failed and the back up too. Plus the original company who installed the connector to the townhouse drainage system did a terrible job (before we moved in) and water was splashing all back on our bricks causing damage. Mark is not the cheapest plumber but is is absolutely the best around. He can do anything, do it right, do it to code, and make sure you won't run into problems in the future by corner cutting. He knows what he is doing and stands behind his work. I think they must have come by five times for our job to quote, help us keep the basement from flooding, lent us a little manual pump, installation, and checking in to make sure it worked properly. That kind of service is rare these days.

Mario is amazing!!! He literally saved our Christmas. We had a major clog that was leaking into a downstairs bathroom and within 30 minutes of putting in a request on yelp for a call back, he called and scheduled an appointment for the next day (today-Christmas Eve!!). He worked on the bathroom from the morning until the mid-afternoon. He fixed the issue and was reasonably priced. Will definitely call him again if we have a plumbing issue. Please, if you need a trustworthy plumber, please call Mario.

I have nothing but good things to say about O'Grady Plumbing NYC....I  have had a main drain backed up issue 3 times since I bought my house 1 1/2 years ago. I had used Empire but I felt they only solved the issue temporarily and they were very costly  to happen again after 6montha. So I decided to call Roto Rooter. Two young in experience Plumbers came to my home.They stayed 30mins used a 50ft snake once and told me there was nothing that can be done that O would need to contact the city to break the concrete to get at the drain with the blockage.

Looking through the internet for another Plumber I saw great reviews about O'Grady so decided to get another opinion. John called me and he was super sweet and tmasked all the right questions. He sent over Con. Con was so knowledgeable and went beyond any Plner that we have had work on the drain. He snaked twice, did the jet three times and did the camera to show me what was going with my the drain. If it was another Plumber they would have gave up after a hour. But Con worked on my drain for 4 hours and made the drain was good.  With all that said they also charged me half the cost of the work. Any other Company would have charged double or triple. I recommend O'Grady 1000%! They are good people who care!

Algozini is just the best!  Today Jason Algozini and Steve removed the damaged bathroom sink, then installed the new basin and faucet.  The basin sits on a pedestal.  They have to be the most honest and pleasant people I have spoken to in the plumbing business.  if in fact any commercial service.  Their work was clean and they were efficient.  They are a neighborhood family business, a rarity in this day and age. I am grateful to the first person who posted Algozini.  You can absolutely trust this referral on Yelp.  Thank you Yelp.

wow i just call with an emergency, but is nobody available they are close on weekend and don't  have emergency contact personal for customers that is a real shame

I had a plumbing issue.  I went on Yelp and easily found a company that was able to take care of it on short notice. I found 24/7 and they  sent us a plumber took care of the issue in short order. The service was outstanding company. I most definitely highly recommend them.

I was very pleased with our service they came in and fixed our sink quickly and efficiently. I really appreciate them. They very nice, courteous and professional.

Branden is the best! Always helpful and patient even when he is super busy, which he always is. Great place. Enjoy doing business with them.

What an incredible job. We had an issue that didn't seem like it could be fixed. Low and behold, Thomas and the Safe Haven team got it fixed. They did an incredible job installing our new tankless hot water heater and while correcting our plumbing to make it work.

Thomas was extremely responsive and did everything he could to ensure a smooth installation.

I'm incredibly thankful for the time and effort put in to make this happen.

I highly recommend safe haven to anyone looking for plumbing services. They went above and beyond to get the job done.

A late Sunday issue with the PTrap was taken care of by Monday morning.  Great service, techs were professional and very considerate of our home, explained the issue and replacement was installed in under 30 min!

I called on a Tuesday to see if I can get a plumber to come on Friday and give me an estimate on installing a dishwasher. I was give a window of 8am to 12 pm. At 930 I get a call telling me all techs are busy and they will be a bit delayed and will come a bit after 12. Then around 1130 I get another call saying they won't make it until 1pm. At 130 still no plumber and I wasted a whole day of work. I call and speak to a supervisor  and tells me it's gonna be another hour and a half! They have no value for people's time are are not willing to provide the service they offer. Why would they give a 4 hour window and still not be able to send a plumber just for an estimate! Never again! Time is money! I rather pay more and get the service I was promised!

I also had a bad experience and found the company to be dishonest and unprofessional. I hired them to change the cartridge for our bathtub faucet and also a toilet leak. At the time, I was told of the hourly charge of $175 and a minimum charge of $300 and I agreed to it.
The plumber J came and he fixed both problems in less than one hour.  He did not bring any tools so we had to borrow some from the super.  In replacing the cartridge of the bathtub plate, he had to break the tiles, the broken pieces dropped to the tub and caused numerous scratches because he failed to use any protection materials. He then started pulling the metal handle. He used so much force that the metal handle dropped to the tub floor and caused dents on the tub.

We hired a Reglazing guy costing $1000 to do the dent repair and Reglazing. He did a good job but we can still feel some dents.

Even though the plumber spent less than one hour, we got charged for three hours of labor. When I asked for the explanation, I was told that the plumber had to travel from Bronx to Manhattan and he had to stop by a supply store to get parts, he also had to wait in line to pay. That's why they charged two hours for travel and shopping.

The travel time/shopping time charge was not disclosed to me when I called. The final bill came to a whopping $757.

When I informed the company of the plumber damage of the tub, they said that they were going to come to assess the damage but no one ever came.  I would warn people to steer clear of this company.

It's 10:48 a.m. and I am still waiting for someone to show up for my 8:30 a.m. appt.  No one answers at the office.  No one returns my voicemail messages.  No answering service.  This is the second time I scheduled this appt. after they cancelled on me last week.  Well, at least they called to cancel before.  Now I guess they are just outright ignoring me and disrespecting my time.  Never calling them again.

I am a health care worker writing this email in the middle of the COVID crisis -- as you might imagine I am very busy at the moment so if I am taking the time to write a review then I must consider this to be a pretty egregious issue, which as you can see from the email below is indeed the case.  

We have lived in the same house in Hamilton Heights since 2008 and we have always used Watson Plumbing for any of our plumbing needs. For example, in Fall 2019, we called Watson to install a new kitchen faucet and to reset two of our toilets and they did a great job. So, we did not hesitate to contact Watson for the relatively straightforward work of (1) replacing the flapper mechanisms in our toilets; and (2) unclogging some drains. We fully realize that this work could have been done by an experienced handyperson, but we had previously  had some great experiences with Watson and we did not hesitate to call them to take care of these relatively simple problems .

Boy, were we wrong.... What a disaster. To make a long story short... They sent a clearly very inexperienced person who spent most of his time chatting on his phone rather than replacing the flappers on our toilets. When he could not figure out how to replace the mechanisms in one of our toilets, he tried to talk us into getting a new toilet! Can you imagine - instead of replacing the flapper he told us we needed a new toilet.

When I complained to the compandy, they sent the supervisor as well as some more experienced technicians.  However, 8 hours later - and 8 hours that they charged us for - we still do not have functional toilets. In fact, here we are now in a house with 2 college kids back home and 2 other adults and in a house with 4 toilets only 1 which is working. AND we paid $1000 for their incompetent service. I would like to emphasize that BEFORE Watson came NONE of the toilets were running yet now 3 or the 4 toilets run continually after their service  -- so now we can use only 1 toilet. We had to shut the other three toilets off because we got a letter from the City indicating that the water flow is excessive - so this is not our imagination the City is also concerned.

We called Watson back twice to try to address the issues yet the problems persist. And of course, we cannot call a real plumber at the moment because we cannot have anyone in the house during the COVID crisis.  And by the way, I am not sure what they did to snake the drains, since the same drains are now clogged again - so, clearly, they did not even snake the drains properly.

Having said all of this, I would have chalked it all up to experience and had planned to call a competent plumber when the COVID crisis is over but APPALLINGLY they sent us a bill for the visits that they came back to deal with their incompetence - can you imagine the gall of that - plumbers who after three visits cannot change a toilet flapper competently and then try to charge us for it....Can you imagine...

Called up and made an appointment (after a 10 minute wait on phone). Assured of the time I left work to get home on time. 10 minutes after they were meant to show, I get a call saying they are having car trouble and can we reschedule for tomorrow. I realize that things happen, but the guy slipped up and said we're really busy today which to me means that they tried to sneak in an extra call (for $300 to snake a sink) and couldn't make it happen. Bad business sense and a huge waste of my afternoon.

This company is working by my apartment building and as they were loading pipes on to there cart they left it unattended and it dented my vehicle.There supervisor was standing there with them they just walked away and pretended like it didn't happen luckily for me another company was working there and told me what happened and now they don't take my calls and refuse to pay for the damages they did to my vehicle.

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