Best Businesses in New York

Due to the hurricane Ida my basement flooded and my water heater and gas furnace stopped working. I couldn't find any available plumber to help me until I found Wanda. She made sure I got a water heater immediately. The water heater came and her guy came right after. He took care of everything. He was professional and great. He replaced the water heater and fixed the gas furnace. I'm so thankful everything is working again. Wanda to the rescue! Will use this company  again. Highly recommend!

They did an excellent job. On time, quick and professional. Would definitely use for future projects.

Our water heater started leaking shortly after we moved into our new home.
I contacted a few plumbers via yelp. Mario was one of three who replied and the only one who came to the house to check that the water heater was indeed dying and to provide us with an accurate quote.

We had a power vented gas water heater and it would have been simple to just replace it with the same thing. This is what all plumbers including Mario suggested.
Somehow I convinced myself to get a heat pump electric water heater instead. Mario was very responsive and provided me with all the info I requested regarding the different types of water heaters he could install.

He managed all aspects of the installation including hiring a licensed electrician and filing the permits.

As other reviewers have pointed out, Mario is very friendly but also very professional. From my recent experience with various contractors, this combination is not all that frequent. Hopefully, I won't have another emergency but if I do I will call him.

O'Grady Plumbing is the ONLY company to call in the event of a water main break. John O'Grady showed up at the site within hours, evaluated the problem, took pictures, and then visit me at my home (a different location). This is a FAMILY BUSINESS. John's father founded the company. He is extremely knowledgeable, articulate, and well-connected. He pulled the needed permits within hours and was on the job the next morning. He had the street closed and the job was done in two days. In sharp contrast, do not call Luke of Underground Plumbing Watermains & Sewers. He was unable to give me any useful information when I called him and was a no-show. He never even followed up.

George & his crew are great plumbers & great guys!! I had my bathroom & kitchen gut renovated, and they did such quality work & were done in a flash!! Plus, they're the long-time, family business in the neighborhood, so that's even more of a reason to call them. How they manage to keep smiling, after staring down toilets all-day, every-day is amazing!! :)

I've had the work done by them and I have to say these are five star plumbers. I had work done on my home and they did such an excellent job. I don't have any plumbing issues and it's such a relief. I spoke to Salvatore and he was so helpful and patient with me.

24/7 Manhattan plumbing sent one of their professionals over in about an hour to unclog a toilet. While not the cheapest option, they arrived quickly, were cordial and fast to get the job done. They also do take debit cards. Not sure about Amex, but definitely bank card.

Thanks!

This is that quintessential good plumber you tell all your friends about. The owner's name is Scott and he is as professional as they come. If he doesn't answer your call directly, he will return your call well within 24 hours if it isn't an emergency and within minutes for emergency calls. I have been using him since 1996 for various plumbing jobs and just this past month I gave him the business of converting our old oil burner to a natural gas one. He personally came for the estimate and even measured our radiators to put the perfect sized boiler in. He and his staff had the entire job done in 2 days. We were out of heat for only hours. I recommend this plumber for all your plumbing needs for people in the Bloomfield, Glen Ridge, Montclair and surrounding areas.

Branden is the best! Always helpful and patient even when he is super busy, which he always is. Great place. Enjoy doing business with them.

After contacting several plumbers I received the best response and quote from Thomas at Safehaven. He was very professional and booking an appointment was easy. The day of the appointment, I received a text to let me know they were on the way. They arrived promptly and I immediately felt I was in good hands. Polite and friendly, they take pride in their work. After removing an older toilet, there were some possible issues with the seating in the floor. Thomas explained to me best-case and worse-case scenarios before he proceeded. At the same time, other contractors were working in my kitchen and asked them if they had a small part for my sink. Thankfully they did and they were happy to help. At the end, Thomas took his time to explain the charges on the bill with a clear breakdown. He also offered some helpful information for my kitchen remodel. After they left, I noticed they left the area clean and even neatly placed the bathroom throw rug. The little things! Good vibes, good people, good job, good price. Highly recommend.

They did a great job and fixed my sink and shower
as promised. Will definitely call them again when I need them.

Stay away. I made an appointment to have a technician come over this evening. He showed up almost two hours late, then said he needed to reschedule because he couldn't find parking after trying for 10 minutes. And it's raining. And he's tired.

Yeah, I get it. Parking in the city is hard. And it sucks to drive in the rain. Especially when you're tired. But you guys advertise yourselves as being available 24/7 to take on any job. Even in the Big City.

So what happens, we reschedule for tomorrow, and after 10 minutes of not being able to find parking you throw in the towel and say you want to reschedule again?

Thanks, I'll find someone else. There are always other options.

Please remember that, dear reader, before calling Roto-Rooter.

I also had a bad experience and found the company to be dishonest and unprofessional. I hired them to change the cartridge for our bathtub faucet and also a toilet leak. At the time, I was told of the hourly charge of $175 and a minimum charge of $300 and I agreed to it.
The plumber J came and he fixed both problems in less than one hour.  He did not bring any tools so we had to borrow some from the super.  In replacing the cartridge of the bathtub plate, he had to break the tiles, the broken pieces dropped to the tub and caused numerous scratches because he failed to use any protection materials. He then started pulling the metal handle. He used so much force that the metal handle dropped to the tub floor and caused dents on the tub.

We hired a Reglazing guy costing $1000 to do the dent repair and Reglazing. He did a good job but we can still feel some dents.

Even though the plumber spent less than one hour, we got charged for three hours of labor. When I asked for the explanation, I was told that the plumber had to travel from Bronx to Manhattan and he had to stop by a supply store to get parts, he also had to wait in line to pay. That's why they charged two hours for travel and shopping.

The travel time/shopping time charge was not disclosed to me when I called. The final bill came to a whopping $757.

When I informed the company of the plumber damage of the tub, they said that they were going to come to assess the damage but no one ever came.  I would warn people to steer clear of this company.

They fixed my problem (simple clogged drain--was a non-emergency and they came several days after I called, which was fine) and everyone was very nice and professional.  But after I got the invoice I called around and they were by far the most expensive.  I paid it because, in all fairness, price was not discussed beforehand.  Unfortunately, on that basis, I wouldn't use them again, including on the brownstone we're gutting.

I am writing to specifically give Mr. Garcia of Watson's Plumbing, Heating & Building Services the highest recommendation without reservation for services rendered.
Mr. Garcia arrived at our home to trouble shoot our plumbing challenge at stated time by the dispatcher Sean.
Mr. Garcia was courteous, engaging, respectful and demonstrated a tremendous fund of knowledge and professionalism as he asked ALL of the appropriate questions regarding our challenge, took the time to evaluate/inspect the various plumbing entities in our home and then stated very clearly what he thought his assessment of the challenge was, what his plans would be to try and solve the challenge and subsequently began doing the work in a complete and thorough fashion to ultimately bring resolution to our challenge. He asked that I do a run through of all the potential areas that could lead to a similar challenge to ensure ALL plumbing systems were in full functioning order.
He then took the time to explain the potential etiology of the problem and provided possible preventative measures for our consideration to minimize the re-occurrence of the challenge.
He asked if I had any further questions, concerns or challenges that he could assist with, did a thorough cleaning of the work area and stated to please reach out ASAP should there be any challenge after he left.
It is with great pleasure that I ask the leadership at Watson's Plumbing, Heating & Building Services to recognize Mr. Garcia with the highest level of recognition offered by the organization and to please share this review with his co-workers and he has set an extremely high bar of expectation for customer service that should not go unrecognized.

THANK YOU MR. GARCIA! Please continue to model your exemplary work ethic for us to ALL benefit from!!
BTW and PS, Sean was also AMAZING during the process!

Called up and made an appointment (after a 10 minute wait on phone). Assured of the time I left work to get home on time. 10 minutes after they were meant to show, I get a call saying they are having car trouble and can we reschedule for tomorrow. I realize that things happen, but the guy slipped up and said we're really busy today which to me means that they tried to sneak in an extra call (for $300 to snake a sink) and couldn't make it happen. Bad business sense and a huge waste of my afternoon.

This company is working by my apartment building and as they were loading pipes on to there cart they left it unattended and it dented my vehicle.There supervisor was standing there with them they just walked away and pretended like it didn't happen luckily for me another company was working there and told me what happened and now they don't take my calls and refuse to pay for the damages they did to my vehicle.

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