Best Businesses in New York

Due to the hurricane Ida my basement flooded and my water heater and gas furnace stopped working. I couldn't find any available plumber to help me until I found Wanda. She made sure I got a water heater immediately. The water heater came and her guy came right after. He took care of everything. He was professional and great. He replaced the water heater and fixed the gas furnace. I'm so thankful everything is working again. Wanda to the rescue! Will use this company  again. Highly recommend!

Needed plumbing work done and Mark (the owner and Master Plumber) was very responsive, efficient, and was on-site for all the work doing most of it himself with his son (also a plumber) assisting. Definitely a great company and person to deal with!

Very happy with the service, Mario is friendly, professional, and knowledgeable. I appreciated that without asking he and his assistant made sure they wore shoe covers to keep our floors clean and wore masks. During our initial appointment he assessed the issue and provided a few options for how to move forward with no pressure which I appreciated. The day of the work they installed our new toilet quickly and didn't leave any mess.

Got it done quick and very easy to deal with.broke Friday nite and full water service restored on wednesday.water main insurance paid the bill

George is my neighbor so maybe I'm a little biased, but he is a great plumber. He helped me with a sewage problem I was having at my house... He was super friendly and knowledgeable. When I saw the sewage backed up in my basement, I thought the worst. George not only fixed the problem, but showed me how to fix it myself if it ever happens again. Working in the city, and being a tradesman myself, I've worked with/around many plumbers over the years... With that being said, George is the only plumber I'd recommend, period.

They cleared the blockage in our underground drain pipes without resorting to tearing up the concrete above, saving us a lot of money and hassle. Along the way, they found and fixed several smaller issues, patching up holes with concrete and shoring up a very old drain -- they went above and beyond, at a fair price. Would recommend to anyone.

24/7 Plumbing came to my workplace (a large UWS synagogue), on short notice when we were experiencing a very unpleasant issue with the sewer line backing up into our basement.

Their techs were courteous, neat, and efficient. They spent almost 3 hours clearing the main drain/sewer line, resolving the issue. They then checked that water was flowing through the drain line from the top to the bottom of the building. Great work.

I was very pleased with our service they came in and fixed our sink quickly and efficiently. I really appreciate them. They very nice, courteous and professional.

Branden is the best! Always helpful and patient even when he is super busy, which he always is. Great place. Enjoy doing business with them.

First to respond. I received a quote the same day I emailed pictures that was requested. They were on time and completed the job quickly and professionally. They replaced my expansion tank on my water heater. They rerouted the water line and hung it correctly. They found a small leak on my water heater and fixed it. They replaced the fill valve on my toilet and installed a bidet. I mentioned a leak on my spigot outside. I was told the leak was from the packing. He repaired it. He could have said it required replacement, he didn't. Most important, they are on time, professional and are very nice people. They took their time to explain things. I had some questions and they answered them. I paid less then what I was quoted. They also give a military discount. I recommend Safehaven Home Services. When needed I will use them again.

I was out of town when my tenant reported no hot water. I searched Yelp and other sources for a reliable, reasonably priced plumber and found Quality Pro Services. They proved to be as excellent as their reviews suggested. A few issues came up. There always seem to be complexities with a job like this. But we talked it through to very satisfying results, and ultimately, the cost of the job was very close to the original estimate. I will call upon this company the next time I need a plumber.

The worst. We had a clogged sewer line so I called what I expected to be a reputable business - Roto-Rooter, but nothing could have been further than the truth.

Called Friday (3/17/23) and they sent someone out immediately. Guy comes in and after doing zero investigative work of any pipes says we are going to need the jet guy to come out. Turns out this guy had limited experience, was not a tech, and had no authority to make that decision - more to come here.

Jet guy shows up by himself at 8pm and works his butt off trying to fix the problem. This guy I have no issue with because he had zero support, and clearly limited experience with no formal training.

$1,800 (yes, you read this right) charge. Next day same problem, so nothing was fixed and I'm out $1,800, so I called again.

Saturday (3/18) morning jet guy shows up first thing and tries to remedy the situation. Then what seems to be a closer called camera guy shows up around 10a and runs the camera through the line.

Camera guy immediate disclaimer: I'm in the excavation end of the business so I don't know (or clearly take any responsibility for) what has happened here. Remember: same company.

Really zero issue with the line except for a root about 16' out that seems to be blocking the line. Camera runs over 100' with very little issue with the exception of this 'root'. Now comes the up-sell.

Well, there is clearly a root issue in your line and I think you need to have the chain service to clear the line. Our iron line is 30' until you hit clay - the clay was completely clear and, but for the root and some accumulated sludge in the iron pipe, the line was clear.

That will be $100 per foot or $3,000 to clear just the iron line, says the camera guy.

WTF? You charged me $1,800 for nothing at this point and now you distance your business (excavation) from the other (jet guy) even though you are the same company? Nice. Quality service. But it gets better...

But what I recommend is to excavate the pipe because it's clearly at issue or put in an outside trap...that will run you anywhere between $12k and 15K. say the camera guy.

Ok, I'm done with these guys. I get the bid for the line (chain) clear, get a copy of the video, and schedule service for Monday (3/20). I immediately reach out to friends and family for professional recommendations and ultimately cancel Roto-Rooter.

Professional recommendation comes in and snakes the line (this is important because IT WAS NEVER DONE BEFORE BY ROTO-ROOTER). Issue at about 16' was confirmed. New group runs a camera and determines that the issue is not a root but rather a the head of a toilet brush stuck in the line blocking solids. This all takes about 30 mins.

So let's recap:

* Roto-Rooter sends un-qualified and un-prepared employee out to determine job characteristics that doesn't do any actual work - NOT EVEN TO SNAKE THE LINE - and calls jet guy

* Jet guy works hard to no avail

* Camera guy screws jet guy by saying different departments and tries to say all is well - trust us - the company will do right by you

* Camera guy gives me crazy $$ bid for work that doesn't need to be done and talks to management to get to the bottom of this and says someone will be reaching out to discuss. TO BE CLEAR: I waited 24 hours to Sunday (3/19) afternoon to see if anyone from Roto-Rooter would call...crickets...and as I'm writing this on Monday (3/20) night, still nothing.

* Camera guy admits that the person sent out was a recovery guy (clean-up only), was not a tech, and had no business making any determination on the problem.

* Further, camera guy's information shows that a tech did show up. I can tell you that this is complete BS and CYA at it's best because nobody else showed up and they know they f-ed up.

New group fixed the issue immediately and we are back in business. But for the hard work of the jet guy I would have given Roto-Rooter no stars. Avoid at all costs.

I've never seen a water heater in worse condition than mine!

I heard about Pelham through my friend as I am new to New York City.  Pelham delivered very reliable service in a timely manner.  Greg was great over the phone and very accommodating with my requests.  I will definitely use them again!! :)

Great family owned feel!

I needed to repair a vintage kitchen faucet diverter (handle stuck in either hot or cold, not good). Fortunately, I had the parts and instructions, so presuming the plumber was competent, all he/she needed to do was follow the directions. The problem turned out when trying to get someone to do this job. I guess for some, it is too trivial. I contacted a few in the area, with no luck, but Henry Myers Plumbing did respond and sent two guys. They were efficient and careful and completed the job in an hour. I am very pleased and special shout out the the guys.

I meant to update this review earlier. Watson himself returned my calls that evening and immediately came to my apartment after I briefed him on what had occurred. He apologized (and obviously addressed the plumbing issue).

Called up and made an appointment (after a 10 minute wait on phone). Assured of the time I left work to get home on time. 10 minutes after they were meant to show, I get a call saying they are having car trouble and can we reschedule for tomorrow. I realize that things happen, but the guy slipped up and said we're really busy today which to me means that they tried to sneak in an extra call (for $300 to snake a sink) and couldn't make it happen. Bad business sense and a huge waste of my afternoon.

This company is working by my apartment building and as they were loading pipes on to there cart they left it unattended and it dented my vehicle.There supervisor was standing there with them they just walked away and pretended like it didn't happen luckily for me another company was working there and told me what happened and now they don't take my calls and refuse to pay for the damages they did to my vehicle.

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