Best Businesses in New York

Wanda is the best !   JMW saved me from a major DEP violation/fine with plumbing that was not up to code in my building.   They did this work quickly, expertly, and at a VERY fair price.   Others had quoted much more.  Wanda is very easy to communicate with and explained clearly what the problem was and how to handle it.  I will be calling JMW for all my plumbing needs in the future.

Mark and his team are just outstanding. The quality of their work is excellent, they are reliable, honest and have a lot of integrity. They did the plumbing under our kitchen sink, replaced the spigot and put in all new plumbing for the entire house. His team are courteous and professional. Just good business people all around and I highly recommend their services.

Mario is amazing!!! He literally saved our Christmas. We had a major clog that was leaking into a downstairs bathroom and within 30 minutes of putting in a request on yelp for a call back, he called and scheduled an appointment for the next day (today-Christmas Eve!!). He worked on the bathroom from the morning until the mid-afternoon. He fixed the issue and was reasonably priced. Will definitely call him again if we have a plumbing issue. Please, if you need a trustworthy plumber, please call Mario.

Received call from David two days after I left message. Sent him photo of problem, and never heard back.

George returned my call last night and said he'd be by this morning. He and Patrick showed up on time, had everything they needed to fix my toilet and my sink and were fast and clean and funny. Their price was reasonable. Couldn't ask for more. Highly recommend.

They cleared the blockage in our underground drain pipes without resorting to tearing up the concrete above, saving us a lot of money and hassle. Along the way, they found and fixed several smaller issues, patching up holes with concrete and shoring up a very old drain -- they went above and beyond, at a fair price. Would recommend to anyone.

I had a plumbing issue.  I went on Yelp and easily found a company that was able to take care of it on short notice. I found 24/7 and they  sent us a plumber took care of the issue in short order. The service was outstanding company. I most definitely highly recommend them.

Scott Lowe has done some maintenance on our boiler and replaced our water heater.  He gives good, impartial advice and does good work.

Branden is the best! Always helpful and patient even when he is super busy, which he always is. Great place. Enjoy doing business with them.

Safehaven couldn't have chosen a better name for their company! They saved our renovation and our sanity. We had master suite extension done and the previous contractor and his plumber were an absolute nightmare. They made many mistakes, to the point that we finally had enough and looked to have the issues fixed and the job completed by another plumber. Lori, the office manager, is an awesome person and her communication with us, from pricing, to questions about scheduling was amazing. She always got back to me in a very timely manner and is an extremely pleasant and professional person to deal with. Tom, from Safehaven came over and was very thorough and honest in his estimate of what needed to be done to fix the issues cause day the other plumber as well as to complete this job. This was a 3 day job. Tom and Lorenzo showed up each day on time, was extremely professional and courteous, and did an outstanding job! Tom took the time to make sure that we were comfortable with the placement of our fixtures and double checked to make sure we understand all aspects of the scope of work. They had to deal with some difficult issues due to the incompetence of the other plumber but they did so with patience, professionalism and grace. On the second day we discovered a leak that was caused by the first plumbing company. I called Lori and she got right back to me. Tom sent over his coworkers within 30 minutes of my call to take care of the other plumber's error. If that is not genuine concern for his clients and true professionalism, I don't know what is!
They left our place spotless and Tom made sure to go over everything he did in detail with us and made sure that we understood how to operate everything before he left. This was the first time I smiled during this whole renovation.
I enthusiastically recommend Tom and his crew at Safehaven for all your plumbing needs, whether it is a big project like ours or something smaller. I guarantee you will be happy you called them. They will be the only plumbing company we use for now on. Thank you again Lori, Tom, and Lorenzo for your hard work, expertise and professionalism!!

They charged high price and was unable to diagnose the problem. I used Freedom plumbing instead. They did the job for a third of the price

After finding a ton of water and some gross muck in our basement we called Roto Rooter to help us with our main line. Usually when a company tells you reps will show up between 12 and 4, they knock on your door around 5, but Manny -525 and Pedro was at our house by 12:30 ready to work. They were both extremely friendly and courteous, and helped us resolve our clogged mainline and a secondary clog (that we didn't even know about) within an hour or two. They were professional and friendly, and I would not hesitate to recommend them to any of my family and friends that need plumbing services!

Pelham came recommended, and the first house call went fine (two radiator vents were installed, and $400+ was the charge); the technician   explained things well and patiently. Two days later one of the radiators stopped working. (I knew from asking around that on occasion a vent just doesn't work and needs replacing). They sent someone the day after I called (all good). But the new person refused to try a new vent and got unpleasant (he had several bogus reasons why the radiator was fine and it was the fault of my apartment, e.g. drafts from the window). When I called the main office, they were unpleasant as well. Thankfully I was able to get a new vent put in by someone else, and all was fine. The two stars are for the first technician.

Tim Myers the owner is very knowledgeable, and has a great staff of mechanics.  They are very good at solving problems.  Would highly recommend.

I had steam filling up in the crawlspace and heard hissing. After shimming 15 feet into a tight and damp space, I realized the pipe was pitted and needed to be replaced. I called Watsons and explained to Tiffany that this job would unpleasant and in a very tight space.

O'Neill and KJ arrived assessed the situation and agreed to a solution. They somehow brought a sawzall into the crawlspace, cut out the section of pipe, measured, and went back to the yard to procure a replacement. When they arrived with all the couplings and materials they got back to work installing brining the big wrenches in to ensure a tight fit.

Both gentlemen were constantly thinking ahead, anticipating problems and working through scenarios.

As an owner of a 100 year old building, I know things can go wrong and this problem was one of the more serious issues I've seen in many years.

Maybe four hours of work, but a massive relief when we put the boiler back on.

Thanks again.

The customer service is horrible.  Incredibly overpriced ($275 to snake a toilet bowl) for a service that did not fix the problem.  The plumber claimed to have snaked 10 feet and later admitted it was at least 2 feet less than that.  Toilet broke again 2 days later.  Plumber was supposed to come back on a Friday, but had a family emergency.  Didn't bother calling to let me know that he would not be showing up.  Showed up the next morning 45 minutes late.  Blamed me for flushing things down the toilet despite the fact that I purchased the toilet paper he recommended and have flushed minimal amounts.  Wanted to charge another $175 to rebuild the toilet ($20 for parts).  Incredibly unprofessional and refused to spend more than 30 seconds looking at the toilet and diagnosing the actual problem.  Will NEVER call this place again.

This company is working by my apartment building and as they were loading pipes on to there cart they left it unattended and it dented my vehicle.There supervisor was standing there with them they just walked away and pretended like it didn't happen luckily for me another company was working there and told me what happened and now they don't take my calls and refuse to pay for the damages they did to my vehicle.

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