Best Businesses in New York

Due to the hurricane Ida my basement flooded and my water heater and gas furnace stopped working. I couldn't find any available plumber to help me until I found Wanda. She made sure I got a water heater immediately. The water heater came and her guy came right after. He took care of everything. He was professional and great. He replaced the water heater and fixed the gas furnace. I'm so thankful everything is working again. Wanda to the rescue! Will use this company  again. Highly recommend!

They did an excellent job. On time, quick and professional. Would definitely use for future projects.

Very happy with the service, Mario is friendly, professional, and knowledgeable. I appreciated that without asking he and his assistant made sure they wore shoe covers to keep our floors clean and wore masks. During our initial appointment he assessed the issue and provided a few options for how to move forward with no pressure which I appreciated. The day of the work they installed our new toilet quickly and didn't leave any mess.

Got it done quick and very easy to deal with.broke Friday nite and full water service restored on wednesday.water main insurance paid the bill

These guys are the nicest and most knowledgeable in all of NYC! I had an emergency plumbing situation in my bathroom shower and within minutes, despite this time being one of their busiest seasons, two Algozini guys showed up and quickly resolved my issue. They were very friendly and worked quickly, efficiently and were extremely tidy. Thanks so much, Algozini Plumbing!

I would recommend this company without hesitation.  This is a very professional company that actually does what they promise to do when they promise to do it.  You can actually speak to a live person if you have any questions.  Absolutely use this company.

24/7 Manhattan plumbing sent one of their professionals over in about an hour to unclog a toilet. While not the cheapest option, they arrived quickly, were cordial and fast to get the job done. They also do take debit cards. Not sure about Amex, but definitely bank card.

Thanks!

I was very pleased with our service they came in and fixed our sink quickly and efficiently. I really appreciate them. They very nice, courteous and professional.

Branden is the best! Always helpful and patient even when he is super busy, which he always is. Great place. Enjoy doing business with them.

This is by far the BEST company I have dealt with in many years. They were recommended through my contractor, we gutted my bathroom down to the studs. It is an older home, Tom and Joe came in and replaced all of plumbing lines, I relocated a few things. They then installed all of my beautiful polished chrome fixtures in the shower. They  installed two sinks and the chrome fixtures for those. They installed the knew toilet. The job was done with precision and in a timely fashion. They were a pleasure to have in my home. They are respectful of all COVID rules and they wear booties or remove their shoes. I was so pleased that I decided to use them to install a new water filtration system in my home. I called for an appointment and LoriAnn answered the phone, it turns out she owns the business with her brother Tom. I love to see women in the trades. She is super friendly and knowledgeable. They will come out for any size job. They have a great system, LoriAnn sends emails and texts to remained you of your appointment and you even get a text or email message when the men are en route to your home. They are true master plumbers who can handle all of your plumbing and heating needs. I recommended them to my friend, she wanted her wood fireplace converted to gas, she was thrilled with their work as much as I was with mine. They should be put at the TOP of your list when looking for any type of plumbing or heating job.

Michael and his team are what you would consider going above and beyond what is expected. We had a leak in our finished basement over Memorial Day weekend and they made all our problems go away. They took the time to explain what it was they were doing and you can tell they were genuine and not just out to make a cash grab. It's rare these days to find that kind of service. Overall, I would definitely recommend them.

Issue: Toilet leaking water from the base (floor), blocked, and bad odors coming from it.
First Appointment-1st technician: He did not solve the issue. The technician removed the toilet and installed it again. The toilet still leaking and blocked. In addition, the technician left the toilet loose not installing it appropriately.
Second Appointment-2nd technician: I called the next day. The second technician removed the toilet, re-installed it but toilet still blocked and bad odors coming from it. Leak solved... at least one less issue...
Third Appointment-3rd technician: I called a couple of days after the previous technician did his job as toilet was blocked and smelly. Please note no one has been able to use this toilet at all. Technicians were not able to fix all the issues at once. The third one was so rude that when he removed the tank cover it felt on the toilet breaking the cover and the actual toilet. I had to order a new toilet and re-schedule the technician for a week after to install the new toilet.
Fourth Appointment-3rd technician: The technician showed up with a man that is not a Roto-Rooter employee. That man was standing next to the technician doing nothing in my private home without any authorization. This is completely unacceptable! I am hiring the services of Roto-Rooter and they are liable of their employees and any non-authorized person the technician brings to a job. Finally new toilet was installed! Once installed the toilet was doing a strange not usual bubbling sound when flushed. I brought it to his attention and he assured me it will eventually stop doing that noise. The toilet seemed that it was not flushing properly... not entirely blocked but water did not go down easily. Keep in mind this toilet is a guest toilet. Family members rarely use it.
I went on vacations and when I came back I found out the toilet blocked again and strong bad odor coming from it specially when flushed. I called the company a Saturday and scheduled the same 3rd technician that did the last job to come on Monday from 8 am to 12 pm because he knew what he did and I did not wanted a new technician to start guessing on what could be the issue.
Monday: Supposed to received the technician from 8 am to 12 pm. At 11:40 am I received a call from them letting me know the technician (anyone and not the one I requested) will not be able to go and that they will be calling me back in a few minutes. My husband called them twice and they could not tell when the technician will show up. At 5:45 pm I noticed I had a missed call from them. I called them back and spoke to Amber.
Conversation with Amber: I explained to Amber all the above. I requested her to make an appointment after 6:00 pm any weekday with that particular technician; the 3rd one. Or the following Saturday/Sunday at any time. Amber responded that she was not able to schedule an appointment with that technician because she did not have the schedule. I asked her to please note in the system that I was requesting that particular technician on the dates/times previously mentioned and once the schedule were up to send me a confirmation. Nothing complicated, right? At the end I am still with the same issue and I need Roto-Rooter to solve it. She told me I needed to call again in a few days as she is not able to make any notes in the system. Her response was unacceptable because they have not adequately complied with the service... not solving the issue, missing an appointment, and not scheduling the technician I requested. I explained her that the least I expect was that they make up for all the mistakes by simply solving internally to schedule the technician and that I did not have to call them again. Amber got upset and with very poor manners and extremely rude told me she cannot do anything and hooked up the phone to me. It is evident that Roto-Rooter not only do not have competent technicians they also do not have competent customer service representatives.
I immediately called back and requested to talk to a manager. His name David. I complained about Amber's behavior and the poor services I have received from them. No apologies from his part. He seemed like nothing was important. He said he could not schedule the technician because the local branch has not put in the system the schedule. So to me at this point the whole situation is completely silly. They are a company and they have a unsatisfied client because of their evident poor service and not because I am playing difficult. But I have been extremely tolerant and patient with them. Basically, David could not take care of the situation. I had to directly request him to please contact the branch and make all the scheduling for me. After repeating to him for several times he finally agreed to send an email to the branch and get back to me in 10 minutes... I have been waiting for 3 days and not a single response from them. The whole situation is a joke.

Pelham Plumbing & Heating is TERRIFIC. They are immediately responsive and
consistently concerned.  Their workers are knowledgeable, experienced and highly skilled.    We are very, very lucky to have them.
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They fixed my problem (simple clogged drain--was a non-emergency and they came several days after I called, which was fine) and everyone was very nice and professional.  But after I got the invoice I called around and they were by far the most expensive.  I paid it because, in all fairness, price was not discussed beforehand.  Unfortunately, on that basis, I wouldn't use them again, including on the brownstone we're gutting.

I had steam filling up in the crawlspace and heard hissing. After shimming 15 feet into a tight and damp space, I realized the pipe was pitted and needed to be replaced. I called Watsons and explained to Tiffany that this job would unpleasant and in a very tight space.

O'Neill and KJ arrived assessed the situation and agreed to a solution. They somehow brought a sawzall into the crawlspace, cut out the section of pipe, measured, and went back to the yard to procure a replacement. When they arrived with all the couplings and materials they got back to work installing brining the big wrenches in to ensure a tight fit.

Both gentlemen were constantly thinking ahead, anticipating problems and working through scenarios.

As an owner of a 100 year old building, I know things can go wrong and this problem was one of the more serious issues I've seen in many years.

Maybe four hours of work, but a massive relief when we put the boiler back on.

Thanks again.

Called up and made an appointment (after a 10 minute wait on phone). Assured of the time I left work to get home on time. 10 minutes after they were meant to show, I get a call saying they are having car trouble and can we reschedule for tomorrow. I realize that things happen, but the guy slipped up and said we're really busy today which to me means that they tried to sneak in an extra call (for $300 to snake a sink) and couldn't make it happen. Bad business sense and a huge waste of my afternoon.

This company is working by my apartment building and as they were loading pipes on to there cart they left it unattended and it dented my vehicle.There supervisor was standing there with them they just walked away and pretended like it didn't happen luckily for me another company was working there and told me what happened and now they don't take my calls and refuse to pay for the damages they did to my vehicle.

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