Best Businesses in New York

Great quick service and pricing. I left it up to my husband to call plumber for our slow draining master bath which drank no longer worked. And one day it took hours to drain and our pipes were making noise with water running for long period.

I messaged 718 on a Sunday night and got a response within an half hour that their office would call in the am. They called at 830 ( I had my phone on DND) so called back about 930 and two guys here by 1015. They were so nice and efficient. Price was lower than my estimate and even lower with cash!

I will be calling 718 for any plumbing issues (hopefully don't have any) but highly recommend!

Great service the company got my sewer line working efficiently. Excellent energy and very responsive. Extremely honest company. It's extremely difficult to find the right help.

After reviewing my pictures, Mike gave me a very reasonable quote to replace my floating vanity and sink.
He sent his colleague, Miguel to do the work. Miguel was pleasant and efficient. With one or two adjustments he was able to complete the work with in a couple of hours. I would recommend L&C.

If you need someone for heating then Tom is your guy.

He is very responsive and explains everything to you and gives you honest thoughts on what you should and shouldn't do.

It's quite refreshing for someone to take the time to explain what is what and what failed.  

We had an issue with a boiler and he came to fix the issue and resolve it in no time.  On top of the main issue he fixed other minor things as well.  

Great guy, great service and great knowledge.

I'm using Tom from now on.

Fast response and able to help. My kitchen was clogged on a weekend right before my Airbnb guest was coming in. Luckily I found Bruno. Much appreciated

They did miss their initial appointment, which was annoying. So, I called a different plumber (Christopher's Plumbing Service), they came and quoted me a really high price of $1800. So I waited for the next appointment with Hub. Dominik from Hub arrived, he was very pleasant, friendly and professional. He accessed the situation quickly, and told me what needs to be done (which was a lot less complicated than the previous plumber, and at a price of under $400). Dominik moved quickly, or as fast as he could, some complications, but he kept me informed of what was going on or happening. He finished the job, with only a small delay, and it is perfect! He was very knowledgeable (I had a few other questions of other things that could possibly use some work) and took his time to explain everything I needed to know. Thank you Dominik! I can't wait to jump in the shower!

Came really, really late (over 2 hours the appointed time) and over charges for half-assed, incomplete jobs. A rip-off. Dishonest. Takes advantage. Shady.

I had  to immediately hire someone else to correct what he did. Waste of time and money. Never again. This is someone you hire just once or better, not at all.

My bathroom faucet needed to be replaced and they were very efficient and responded to my service request quickly. I would definitely recommend them for any plumbing needs and I would definitely use them again in the future.

Thomas was great. Performed high level service and was very punctual and responsible. Well recommended

We ordered a new dishwasher through Home Depot, but they said the pipe under the kitchen sink that's connected to the dishwasher would need to be replaced in order for them to install the new one.
I sent Yelp and direct-website-messages to 7-8 companies.
Most of them never even bothered to respond (despite sending follow-up messages) and 2 said they don't do that sort of work even though they are plumbers?  

WaterMac not only responded quickly, but they were able to come out to inspect quickly, and he was even able to fix it in the same trip.  The technician also gave me separate quotes for other things he noticed that could use some work, and I was able to pick and choose which ones I wanted done right then and there, and I have the quotes in my email to reference if I want to go ahead with additional service later on.

I can't speak on the price, since I got no responses from other places to compare with, but I appreciate WaterMac being responsive and communicative.  The technician Justin was also right on time and very professional.  
One thing to note is that they charge $60 to come out and quote, but if you go with them for the service too, they will put that $60 towards the bill.

I had an issue with installing a bidet toilet seat because our bathroom setup was irregular. GG Plumbing suggested the part that would fix the issue. This was after I already tried to ask many other plumbing companies for solutions to no avail. I even went to a plumbing supply store but that didn't help either. Thanks to GG Plumbing, I was able to install the toilet seat with minimum cost. Even though I didn't need for GG to come help, his quoted price was also much more reasonable than the other plumbing companies I reached out to.

We recently had an issue with needing a sign-off and he responded immediately.  

He has a master plumber license and that means he can get things done directly with Department of Buildings.  Uptown property owners needing to find a good plumber should seek him out.

Highly recommended. We had a technician, Rudy, at the house within one hour of my initial phone call. When using a new plumber you always wonder if they know what they're doing. Not an issue here. Rudy instantly recognized and was familiar with our gas boiler and walked us through the possibilities.

Our boiler was firing intermittently and it turned out to be a water issue.

I had a very mixed experience with these guys. Manny and his helpers seemed like nice enough guys initially. The TL;DR is that they wired the system incorrectly which resulted in a lot of wasted heat and potential damage/wear to a brand new boiler. Manny also wasn't shy about squeezing an exorbitant amount of money from us (far beyond his quote over the phone) and then taking a really aggressive tone with my wife when she rightfully expressed concern about the unexpected cost.

They came to the rescue over the Christmas holidays when my hot water heater sprang a leak. They installed the new hot water maker and connected all of the plumbing just fine. However, the electrician they sent (which they made me pay separately) didn't know what he was doing and wired the aquastat on the hot water maker (which is indirectly heated from the gas boiler) to fire up the boiler whenever it needed to make more hot water. The result was that every time someone would take a hot shower, the boiler would have to fire on full blast to circulate enough hot water to the hot water maker and everyone in the house would bake because the boiler would also make steam as a byproduct that overheated the house. The correct way to wire it would've been to wire the aquastat to turn on the pump to bring in the hot water from the boiler to the hot water maker. Something that wouldn't be rectified until more than a year later by a more knowledgeable plumber. But what really soured our experience with Manny was the way we were aggressively squeezed for a lot more money than was initially quoted. Anyhow, we finally have a plumber we can trust so we count ourselves fortunate.

I've used Waterhouse twice when my old 1920s bathroom had issues that I couldn't resolve on my own. When you need a plumber, it's always an emergency, and they respond in a timely manner, and once they even came on the weekend. They care about doing good work, and have even replaced old valves in my apartment that are clearly above and beyond the scope of the work that I had called them out for.

When you look for people to service aspects of your home, you never know who's going to be good and who you can trust, but I've found my plumber!

Had to wait longer than expected for all repairs to be completed because of COVID, but understandable. Their plumber Shpat was the best one I've ever had. Wore a mask, very polite and patient in explaining cause of problems and he knew his shit when it came to my specific toilet, sink and shower/tub! A true professional and a credit to his profession.

Things started off well.
Good prices, prompt service.
I thought this would be a 5-star review.
Over time, I was still hoping for 3 stars.
Several hiccups, but I still thought he was a nice guy and that the basic
work was good enough.
But he got every single thing wrong - in addition to trying to rip me off!
What should have been one appointment became 4.  And things were still totally messed
up after the 4!

I needed a new toilet and to have my mainline snaked out.
Rusty gave good quotes for each.
He came to check the toilet and be certain of the size, etc.
He was on time for that - a very unusual thing in that industry.

But that was the last thing that went smoothly.
We made an appointment to do the work on Sunday at 2:00.
I texted at 1:05 to see if he was running on time.
He asked if we could do 3:00.  I said ok.
Around 2:30, he called to ask if we can reschedule for another day.
I said ok.  Asked what day.  He said Saturday.
I told him pushing back a full week wasn't good.
So, we settled on Wednesday.
He came and snaked the mainline.
He said it was more work than expected.
That instead of $100, he's charging me $250 and that he'd have to
come back to do the toilet.
How do you get to change price on the same job??
If one thing lead to another, that's one thing.
If someone said that after changing the boiler, they find that one of the radiators
still not getting hot and needs to be changed, that could be understandable.
But saying I gave you a price to unclog a drain and I'm raising (250%!!) because the drain was clogged is insane!  I hired you to take care of a clog.  You are complaining that the clog was clogged??

He came back a couple days later to do the toilet.
As he was getting ready to leave, I go to check it out.
It was the wrong model of toilet!
We'd discussed multiple times.
I showed him our last text where I'd reintegrated it for the 3rd time to avoid just this sort of thing.
He did acknowledge that he made a mistake.  That is rare these days.
So, he gets points for that.

But he didn't come back for 5 days.
It was early morning.  He should have come back same day.

In the interim:
I was putting the trash cans by the curb.
I found 3 big bags of construction debris.
I thought someone put their stuff in my yard.
I hadn't had a demoition.
It turns out that he smashed up the old toilet and left it in those bags for me to deal with.
Him taking it away in his truck was part of our agreement!

I went to fill up a bucket from the downstairs bathtub.
I slid open the shower door and I see 2 toilet plungers in the tub!
Seriously??? the dirtiest thing there is, you put into the vessel that people go into to get clean???
That is so disgusting!

The day for the new appointment finally comes.
Appt is for 10:00.  
At 8:45 I text to ask if he's running on time.
He says yes sir.
At 10:15, I text to get an update.
He says Boss, give me time.  Your toilet is not easy to find.
Seriously (again!)???  
5 days later, you didn't obtain it???

He finally shows around 11:00.
Tells me that he was trying since 6AM.
Of course that is BS.  Who's open at 6AM for him to shop?
And either way, I still want to know why he didn't get it days ago.

He's finally installing it annnnnd, wrong one!  Again!
He did get the dual flush.  But now it was elongated, not round.
Now, the $50 seat that I kept from the old one doesn't fit.

So, my choice was to get yanked around for another 2 weeks or install the one that doesn't fit my seat.  I went ahead with the installation.
Turns out the seat it comes with is not only thin and awful.  But not even soft close!

Eventually, he left.  I don't know why he hovered for half an hour after finishing.
I had company and it was annoying.

I finally got a chance to take another look at it.
It wasn't American Standard!  
So, it wasn't ANY of the things we discussed!

When he first arrived, he asked about my next door neighbors.
He said he'd done a job for them 11 years ago.
It should have occurred to me that with all the work they have done, why hadn't they ever hired him again? Had to learn that the hard way....

John and his crew are the BEST. They are reliable, communicative and so easy to work with. We called him because we had issues with our heating system, and John resolved with quickly and without any BS. If you need help with your heating or plumbing, he's the guy!

Nush is professional, decent, and incredibly knowledgeable. He is also, most importantly, trustworthy. 4 months ago I was installing a new bathroom and he came to put in the rough in valves. I told him I'd like him to come back after I finished the tiling to put the fixtures on the valves and he agreed. I paid him the entire amount up front. 4 months later I texted him to tell him the bathroom was ready for him to put in the fixtures. The only experience I had with him was back in November and frankly I was iffy on whether he would bother to come back. He did. Not only did he do that, but when I asked him to install my toilet, he quoted me, started putting it in and then pointed out a problem that meant I actually needed to replace the toilet. He could have just installed it, pocketed the money and been on his way but instead he told me he'd come back to install it after the new toilet arrived, and you know what? I believe him.

He's my go-to guy now. If he's busy, I'll wait until he's free. He's that good.

Unethical, incompetent plumber and then a defensive supervisor when I called to relay the disastrous estimate experience,
.. it's NYC you can find a plumber elsewhere.