Best Businesses in New York

With these recent very heavy rains my backyard drain was moving incredibly slow and needed professional attention. I initially contacted 49.99 drain service and had a terrible customer service experience over the phone and will never use them again. I then contacted Roto Rooter and they came to my house looked at the drain and gave me a price of $385 plus tax!!!! I said no thanks! I turned to yelp and found so many glowing reviews about original
718. I  called  them after 9 am today (Saturday). Michael the owner answered. He asked me about my problem and quoted me a price of 100 dollars! He sent someone over that morning after 11 am!!! Incredibly competent and polite technician took care of my problem! Thank you for polite, efficient, swift and affordable service!!!  I will definitely use again and recommend to my neighbors as well!!

Fixed my clogged drain same night of holiday weekend very professional would recommend

Had a clogged kitchen sink drain. Asked for a request from Yelp, response was nearly immediate. I called the number and spoke with Mike (mechanic). He was super nice/helpful even though I'd not gotten the office directly. Said I'd call back when I was sure. Chose them out of the bunch. He was here in an hour and done in 15 minutes. No mess, cleaned up after himself and was, for lack of a better term, very easygoing and positive. Great experience and great results. Adding the number to my contacts for future services.

Called Tom for a toilet problem I couldn't fix. Based on reviews here I chose to wait for him to return from vacation (from which he texted me an immediate response). I'm glad I did...
When he came, he ran through standard unclogging steps. The house is VERY old and and we investigated further he kept me completely appraised and even educated of what was going ion, what he suspected, and where it could be a bigger problem (and more money), asking if it were worth it (which it was for me), and quoting me along the way to less than I expected it to be.
He ended up having to trace pipes through ceilings and walls, cutting out section of old large lead drain pipe and replacing it - all without flooding the basement which we both expected might happen. AND identifying and removing a major drain clog. AND returning at night to complete the job after sourcing the parts we needed, all after he'd been there pretty much all day for what was expected to be a 1-hour job. All for a fair price where I think many guys would have simply given up. We spoke of his dad and mentor and I think his dad would be very proud of Tom and how he handled this one!
Highly, highly recommended and I'm glad I listed to other Yelpers on this one.

I contacted BK Piping and Heating to request a check-up of the fixtures in my apartment. There was an off-and-on leak under the kitchen sink and a new small leak from the toilet. I contacted them via Yelp messaging and received a reply right away. They worked with me to schedule a time to come in and arrived on the agreed upon day on time. The price I was quoted was reasonable and the work was done efficiently and well. I would definitely use this company again!

Dominik recently replaced a sump pump for us.  He was incredibly nice and professional... and, importantly, his work looks very solid (it's guaranteed, too!).  Working with HUB has been a pleasure - they're responsive, responsible, punctual, and transparent.  I wrote them an email in the early evening for a non-emergency repair. Dominik showed up the next day to assess the situation and came the following day to perform the work.  As others have mentioned, not the cheapest plumbers in town but I doubt you'd find a quality plumber for less.

Chris from Intrepidus was very quick to respond to my plea for help fixing a leaking tub faucet. What impressed me was his willingness to immediately address my problem and propose solutions, as opposed to piece-meal exchange of information. He was able to make it out the following day and worked relentlessly to help me out. I will be using Intrepidus for my plumbing needs going forward.

Great service! Benny is very nice and professional. He did an amazing job.

Thank you so much, Benny!

Called and an appointment was given for a specific date and time.  Plumber never showed up and no one even bothered to call to cancel.  Kept me waiting, wasting valuable time.

Our sink was backing up into our master shower. The shower was draining very slowly so we knew there was a clog. I found the reviews on Yelp and messaged WaterMac. They promptly responded and sent Justin to our house within 2 hours. He promptly snaked the shower drain and found a huge wad of matted hair that was likely very old and causing our drainage issues. He promptly removed it and tested the sinks and showers. He was very neat and used a drop cloth and booties. He cleaned any residue which came out of the drain with a sponge. I would recommend this company again as they solved our issue quickly and cost effectively.

Needed a hot water tank replaced right away. Got quotes from a few other local plumbers. GG Plumbing's quote was the second cheapest. However, Gasper was very quick to respond and he gave me a firm quote. After calling back the lower priced plumber who then gave me the price starting at... spiel, I went with my gut and gave Gasper the green light to start the work. The guys showed up the same day at the promised time and got it done in a couple of hours. Quick and painless experience for a plumbing emergency. I am happy!

We recently had an issue with needing a sign-off and he responded immediately.  

He has a master plumber license and that means he can get things done directly with Department of Buildings.  Uptown property owners needing to find a good plumber should seek him out.

Kris was amazing. Came same day to fix a leak under the sink. Fair price, nice guy, quick and easy solid work. Officially my go to plumber for the future.

This company charged my credit card without my permission, months after they performed work for which i was terribly overcharged to begin with. This is the most misleading, incapable company, and not to mention (again)  that they fraudulently charged my credit card.
Consumer beware.

I own a business on the lower East side of Manhattan, I had a pipe leak and Harry from Waterhouse was there within the hour.. He fixed the problem and business was back to normal. Harry is very professional and also made me laugh. Thank You Harry!!
...Mike ...

It was July, 1st the Saturday before July 4th and we needed to hook up our new gas stove. The first three plumbers, we called hung up on us when we asked to schedule an appointment. Each place said to call the week after the holiday if we weren't having an emergency. I couldn't believe how rude these places were (and these places had stellar Yelp reviews-- go figure).So we decided to give Bargain a call.They came right over! The plumber they sent arrived around 7PM on a Saturday night and got the job done in record time. I couldn't be happier. Next time we are in a plumbing pinch Bargain will be the FIRST place we call. They are extremely professional and very polite!

Things started off well.
Good prices, prompt service.
I thought this would be a 5-star review.
Over time, I was still hoping for 3 stars.
Several hiccups, but I still thought he was a nice guy and that the basic
work was good enough.
But he got every single thing wrong - in addition to trying to rip me off!
What should have been one appointment became 4.  And things were still totally messed
up after the 4!

I needed a new toilet and to have my mainline snaked out.
Rusty gave good quotes for each.
He came to check the toilet and be certain of the size, etc.
He was on time for that - a very unusual thing in that industry.

But that was the last thing that went smoothly.
We made an appointment to do the work on Sunday at 2:00.
I texted at 1:05 to see if he was running on time.
He asked if we could do 3:00.  I said ok.
Around 2:30, he called to ask if we can reschedule for another day.
I said ok.  Asked what day.  He said Saturday.
I told him pushing back a full week wasn't good.
So, we settled on Wednesday.
He came and snaked the mainline.
He said it was more work than expected.
That instead of $100, he's charging me $250 and that he'd have to
come back to do the toilet.
How do you get to change price on the same job??
If one thing lead to another, that's one thing.
If someone said that after changing the boiler, they find that one of the radiators
still not getting hot and needs to be changed, that could be understandable.
But saying I gave you a price to unclog a drain and I'm raising (250%!!) because the drain was clogged is insane!  I hired you to take care of a clog.  You are complaining that the clog was clogged??

He came back a couple days later to do the toilet.
As he was getting ready to leave, I go to check it out.
It was the wrong model of toilet!
We'd discussed multiple times.
I showed him our last text where I'd reintegrated it for the 3rd time to avoid just this sort of thing.
He did acknowledge that he made a mistake.  That is rare these days.
So, he gets points for that.

But he didn't come back for 5 days.
It was early morning.  He should have come back same day.

In the interim:
I was putting the trash cans by the curb.
I found 3 big bags of construction debris.
I thought someone put their stuff in my yard.
I hadn't had a demoition.
It turns out that he smashed up the old toilet and left it in those bags for me to deal with.
Him taking it away in his truck was part of our agreement!

I went to fill up a bucket from the downstairs bathtub.
I slid open the shower door and I see 2 toilet plungers in the tub!
Seriously??? the dirtiest thing there is, you put into the vessel that people go into to get clean???
That is so disgusting!

The day for the new appointment finally comes.
Appt is for 10:00.  
At 8:45 I text to ask if he's running on time.
He says yes sir.
At 10:15, I text to get an update.
He says Boss, give me time.  Your toilet is not easy to find.
Seriously (again!)???  
5 days later, you didn't obtain it???

He finally shows around 11:00.
Tells me that he was trying since 6AM.
Of course that is BS.  Who's open at 6AM for him to shop?
And either way, I still want to know why he didn't get it days ago.

He's finally installing it annnnnd, wrong one!  Again!
He did get the dual flush.  But now it was elongated, not round.
Now, the $50 seat that I kept from the old one doesn't fit.

So, my choice was to get yanked around for another 2 weeks or install the one that doesn't fit my seat.  I went ahead with the installation.
Turns out the seat it comes with is not only thin and awful.  But not even soft close!

Eventually, he left.  I don't know why he hovered for half an hour after finishing.
I had company and it was annoying.

I finally got a chance to take another look at it.
It wasn't American Standard!  
So, it wasn't ANY of the things we discussed!

When he first arrived, he asked about my next door neighbors.
He said he'd done a job for them 11 years ago.
It should have occurred to me that with all the work they have done, why hadn't they ever hired him again? Had to learn that the hard way....

These guys went above and beyond to make sure that the issues in our bathroom were fixed. Excellent service and we are glad we have found our new plumber! Highly recommend

Great customer service and rapid replacement of my hot water tank within 3 hours. Thank you.

Unethical, incompetent plumber and then a defensive supervisor when I called to relay the disastrous estimate experience,
.. it's NYC you can find a plumber elsewhere.