Best Businesses in New York

Victor arrived within the hour of my call.  He was efficient, quick, and got the job done!  I highly recommend them!!!!!!

I had the worst luck in NYC with Plumbers until I found Safeway.  Peter was super responsive, showed up when agreed, gave me fair and upfront pricing on resealing my leaking toilet, and even removed a clog in the drain for no additional charge.  

Having had three disappointing experiences with three other vendors in the past 5 years, I am happy to say that going forward Safeway will be my go-to plumbers and they have won all my future business.  I can't recommend them highly enough.

Bathtub wouldn't drain last night so I put out a request for service and they responded within minutes.

Miguel arrived early, worked fast, and provided helpful information about the issue. I have some more work that needs to be done and will most likely be using their services again.

Spoke to Tom at approximately 10am explained the issue we were having with our toilet. He arrived by noon.  Toilet was fixed by 12:15pm.  We will definitely call him again.  He was a pleasure to deal with.

Very responsive. We called about a surprise (and serious) kitchen leak during evening hours. Left a message and got a call back within minutes. I texted a couple of photos of the pipes and received an estimate, again within minutes, and an appointment was set up for the next morning. They were very pleasant to work with, and I will definitely be calling them again.

Ill start with the downside--i found them expensive, thus the deduction of a star. But, I guess everything is expensive jn NYC so there's that.

Now the upside: they responded to my condo in a timely fashion, when I had a horrible leak before i was leaving for the weekend. The plumber was professional and courteous, and coordinated with the building super to shut the line down so he could repair it. Turns out there was ancient and corroded piping behind my cabinet (which had to be demolished) and he replaced it with copper.

The total bill, $185.00 trip charge plus $650.00 for the repair seemed steep, but I have nothing to gauge it against as this is my first and hopefully last plumbing issue.

Overall would certainly hire again. Top notch.

I suddenly noticed the piping under my sink had rusted through and contacted a bunch of plumbers through Yelp. Chris and his team answered my request right away and were able to show up the next morning. They offered to come that night, but I have a newborn and she had finally settled down for the night! Chris came the next morning and replaced the piping and helped me choose a new faucet. He even drove me to Home Depot! His pricing was reasonable as well. I hope to contact him again when I want to re-do my bathrooms.

Found Top Pro Plumbing via yelp.  I needed a pipe in the basement fixed that had developed a leak.  Benny responded very quickly on yelp.  We set up a time to meet and he came and gave me a free estimate.  It was fair and very reasonable so we set up to do the work the next day.   Benny called and showed up on time and the pipe was changed quickly with no surprises.  I am setting up an appointment now for other plumbing work that needed to be done that I had been putting off.  Thanks, Benny!

This review is based on communication and basic consideration from this company. I made an appointment for someone to stop by before noon this past Saturday.

On the morning of I called early to confirm the appointment. There was no answer on the phone and a voicemail was left. At 12:30 PM I called again. No answer and another voice mail was left.

Now the following Monday, I still have not heard back with an apology let alone to reschedule. Highly unprofessional company with no respect for its prospective customers. I understand things happen but the minimum level of customer service is to pick up a phone. Don't take appointments you can't keep.

Fast response. Great estimate payment system. Friendly repairmen and very professional

I had an issue with installing a bidet toilet seat because our bathroom setup was irregular. GG Plumbing suggested the part that would fix the issue. This was after I already tried to ask many other plumbing companies for solutions to no avail. I even went to a plumbing supply store but that didn't help either. Thanks to GG Plumbing, I was able to install the toilet seat with minimum cost. Even though I didn't need for GG to come help, his quoted price was also much more reasonable than the other plumbing companies I reached out to.

We recently had an issue with needing a sign-off and he responded immediately.  

He has a master plumber license and that means he can get things done directly with Department of Buildings.  Uptown property owners needing to find a good plumber should seek him out.

What a rip off. This company overcharged me. I paid 2,000.00 for the plumber to change a pipe and water jet the sewer line. One month later the problem is worse!

Seeing so many positive reviews for an organization that squeezed me for money while causing more damage than if they never came here at all - this is extremely dismaying to me because I rely on Yelp.

I had just moved into a house and required maintenance on my steam boiler before the 2015 winter season really kicked in.  I looked around on Yelp and chose the most positive reviews.

I called up Franco Belli, and they gave me an hourly charge with an estimate of '2-4 hours' to take apart, clean the steam boiler and put in a chemical that helps clean the water and balance the PH, and also check that it was working.

Let's keep this short.    There are two aspects to my bad experience.

First is, they were on site 5 hours, but one hour was spent on the road driving to go pick up a part.  Not only that, but they went out again as the part 'was bad'.   When I called the master plumber, I was assured the one hour would be knocked off.  When I receive the bill, it's still 5 hours.  I call them up and I'm told that they were there an extra 10 minutes, and that 'rounds up' to one hour.  I yelled and screamed til they knocked it off.  Is this the normal way to squeeze the customer in this industry?

Second, and this is why I'm finally writing this review.    When the plumbers were here, they said it was normal, upon final check, that the boiler was short cycling, although he didn't use that term.   He said it turned on and off a few times initially (because he NOTICED THIS), and eventually it'll stay on.  He said this was a normal thing for it to do initially.  Also the pressuretrol fell right off while he was there, and he cursed and pushed it back on.     Both of these things turned out to be big mistakes on my part - for trusting them.

Fast forward a few months later, and the boiler is still short cycling, and part of my house is forever freezing.   After scrambling around, and not calling these people back, a real plumber, recommended by a homeowner friend, stops by and discovers a) the system is short cycling because it's 'surging' (googleable plumbing/heating term), b) the water gauge itself is dirty and not accurate and was never cleaned, c) the pressuretrol is totally broken, d) the low water cutoff mechanism was malfunctioning, really due to the surging which they never noticed.  All of a, b, c and d would have been caught by these plumbers.    But the real scary thing is, the pressuretrol would never have worked (it was totally clogged), and as a result the auto-shutoff for the pressure being too high, had that ever happened, would never have triggered.

I have the quote from October right here, Test low water cut off and auto feeder which is absolute BS.  It never worked while you were here.  Shame on you for lying to me for my money.  And you never bothered checking the pressuretrol, despite this work having been a full maintenance of the boiler.

I wouldn't use the term crooks.  I'd use the term 'indifferent' and 'greedy' to describe this company, as they were far more eager for the billing than to actually do a good job.

Now I will take a deep breath and revel in my heat, after months of suffering.

edit: 'Manny', who is mentioned everywhere on the below glowing reviews, was only the 'telephone guy' in my experience.  The guys who came were not Manny, and I'm wondering whether they knew anything about my boiler at all.   Maybe it would have gone better if Manny had been here himself - Manny, if you're reading this, take note of what your guys are doing.

Highly recommend.  Installed new shower tub valve in East Village coop. Super fast and affordable.   We plan on using again for all our plumbing  needs in East Village.

wow - what an unprofessional company.  Tried calling over and over and someone answers the phone and hangs up on you.  Nice.  Dont' bother with sending emails - they never answer them.  How does this plumbing company stay in business - I wouldn't trust them with my pipes - keep looking and find a better company.

so i have my main line clogged and needing cleaning. no experience with what that should cost so i put out an open request on yelp for estimates along with a basic description of the problem. i've gotten 16 replies in the last hour or two, every single one of them with a price for main line cleaning or at least a price range as well as an invite to discuss the problem further over the phone with it being obvious that they read my request and understood what my problem was.

except THIS company. all i got from them was a generic hi, if you're interested in a consultation or quote please contact us at ect ect... nothing about my specific problem, nothing about a price range, just a spam email that could have been sent to anyone with ANY plumbing problem. Are you kidding me ? there is zero chance in HELL i'm hiring someone who just spams every request for an estimate on yelp with the same generic email. or who is possibly too damn stupid to figure out what the word estimate means.

Excellent service, they replied very quickly to my message, I sent them pictures of the leak under my kitchen sink and were able to give me a quote right away. We scheduled an appointment for next day at noon and the technician arrived on time the next day as we had agreed. He was super friendly and worked very efficiently!! I would totally work with them again and i am totally adding them to my phone book for any plumbing needs or to  recommend to my friends. Pricing was good too, I  had received a quote from another Plummer and it was way higher! Love these guys for the reliability, efficiency, responsiveness and decent price.

Fast, great, professional. Allstate came to my house , identified the issue with our sink and fixed it. Price was very reasonable. Highly recommend.

We had an appointment window of 11a to 3p and called repeatedly, someone shows up at 8p.  We called to have a bathroom faucet replace and they wouldn't give any pricing over the phone - said we would get it on site. When the plumber got here, he quoted us $450 and said it was a 30 minute job. This is outrageous pricing for 30 minutes or work (in addition to all of the extra waiting time). We said no way and sent them away.