Best Businesses in New York

Gave me a price estimate via yelp message when I told him my clogging issue..received a text that the workers were coming shortly and in no time they were at my door.

Clogging fixed along with other tips that was much need

UNFORTUNATELY 5 months later, I had to edit my review about this company due to a worker. I contacted this business once again due to slow draining in my basement shower, usually when this happens it's due to my house trap being clogged.

Messaged the company via Yelp, Jimmy is a great guy must I add! He responded quickly and called me to set up an appointment ASAP. Justin was sent over the same day, took a look at the trap, we ran the shower and he told me that my water flow was great and there was no type of clog in the trap, advised me to plunge the shower. Justin spend no more than 15 minutes at my place and assured me that my trap was perfectly fine.

I asked him what is the charge, he replied nobody gave you a price I replied no, he hesitated and told me $100 ... $100??? For a 15minute job to tell run my shower for 10seconds??? Wow !! I then tried to get a hold of jimmy to explain but I guess he was busy and there was no answer, I messaged him via Yelp as well...I didn't want the worker standing outside in the cold and just gave him the $100.

I totally understand that time is money & gas is expensive to make that trip to evaluate the problem. But cmon $100? In September when i did have the trap blockage I was charged the same price! The workers advised me to have the trap maintained every 6 months and I was totally fine with $100 for maintenance! I really thought that I had found an honest company finally! Jimmy, returned my call and told me that if I have a blockage problem he will have a worker come free at charge. But what if I never have the problem again? I'm sorry but I court see if the guy charged me at least under $100 for a 15 minute job.

The receipt says that Justin stated there was muck in the trap .. if there was muck he should have removed the muck. There was NOTHING removed from the trap as Justin stated it was a clear and he was no blockage.

I had the worst luck in NYC with Plumbers until I found Safeway.  Peter was super responsive, showed up when agreed, gave me fair and upfront pricing on resealing my leaking toilet, and even removed a clog in the drain for no additional charge.  

Having had three disappointing experiences with three other vendors in the past 5 years, I am happy to say that going forward Safeway will be my go-to plumbers and they have won all my future business.  I can't recommend them highly enough.

I called Mike of thesewerguyinc.com aka L & C Sewers and Drains late in the morning a couple of days ago. I had already hired two different plumbers who had tried and failed to clear a sewage line from a kitchen sink, and dealt with two other plumbers who strung me along and then dropped me before ever showing up so I was getting pretty stressed out.  Mike and I talked briefly about the problem and he told me he'd get someone over there in the early afternoon, and that he felt confident that his guy Giovanni would succeed where others had failed.  Because of some challenges his guy had at the first job, he ended up coming later than expected, but there was pretty good communication, so it wasn't such a big deal. Mike ended up coming with the other guy Giovanni and with an arsenal of plumbing snakes, cameras, and other tools to get the job done. After a couple of unsuccessful first attempts to clear the line, he told me that he was the best person for the job because he was committed to figuring out a solution, and that he wouldn't give up until he succeeded. After four false starts with other plumbers, I loved hearing that!  He suggested several possible last resort measures he could take but ended up going with something much less costly and that didn't require opening any walls. He charged me a reasonable fee, was very pleasant to deal with, and cleaned up well before he left. I recommend this business 100%. I feel so glad to have found them.

They responded the same day and ended up fixing a totally different issue that we were not aware of, but was much more serious than what they were called for.  Very good service and very knowledgeable.

Bruno was very prompt, communicative and professional-- I messaged him about a problem with my radiator and he was at my place within the hour. Great quick service!! Also covid-safe, he wore a mask the whole time. Definitely recommend.

Fixed leak & replaced dishwasher & drainage pipe.  Service was prompt & professional.  Rate may not be the cheapest around but definitely QUALITY job & service.  Would definitely use them again.

My old dishwasher had to be replaced and due to the newer model I was purchasing,I had to update the plumbing under the sink.  I found Chris on Yelp, we spoke on the phone and he suggested I send him a photo of what I had now.  He quoted a price and we set up a date.  Chris did an excellent job and, in fact, I hired him for another job that I needed done.  He's very personable and I was so glad I found him.  I would definitely hire him again should the need arise.  He's the tops.

My bathroom faucet needed to be replaced and they were very efficient and responded to my service request quickly. I would definitely recommend them for any plumbing needs and I would definitely use them again in the future.

This review is based on communication and basic consideration from this company. I made an appointment for someone to stop by before noon this past Saturday.

On the morning of I called early to confirm the appointment. There was no answer on the phone and a voicemail was left. At 12:30 PM I called again. No answer and another voice mail was left.

Now the following Monday, I still have not heard back with an apology let alone to reschedule. Highly unprofessional company with no respect for its prospective customers. I understand things happen but the minimum level of customer service is to pick up a phone. Don't take appointments you can't keep.

We've hired WaterMac Plumbing twice and will continue to for all our plumbing needs ! Kyle came both times and the first time he went out of his way to help us, we had a Rebath shower, the faucet was leaking badly. Every other plumber told me the wall would have to be knocked down or some just out right refused. Kyle was nice enough to talk to the company that made the part I needed and fixed it ! Yesterday he installed a double sink, great job and the best part is they didn't rip us off ! I would highly recommend them !

Needed a hot water tank replaced right away. Got quotes from a few other local plumbers. GG Plumbing's quote was the second cheapest. However, Gasper was very quick to respond and he gave me a firm quote. After calling back the lower priced plumber who then gave me the price starting at... spiel, I went with my gut and gave Gasper the green light to start the work. The guys showed up the same day at the promised time and got it done in a couple of hours. Quick and painless experience for a plumbing emergency. I am happy!

We recently had an issue with needing a sign-off and he responded immediately.  

He has a master plumber license and that means he can get things done directly with Department of Buildings.  Uptown property owners needing to find a good plumber should seek him out.

Prompt, polite and efficient. Fair rates and quality work. Our go to plumber from now on.

Update: This company is now harassing me on Yelp. Screenshot uploaded.

Our first interaction was great. They made a speedy appointment and had great reviews. Plumber and his assistant arrived within the window and were very nice. I needed a shower leak sealed, a running and clogging toilet fixed, and another shower head installed. First he insisted there was nothing wrong with my toilet. He said he put paper in, flushed it and it's fine. (This toilet clogs literally every day. The previous tenants had the same problem. I know it's not right.) But he just did an unclogging (which it didn't really need) and went on his way. Then onto the showers, including silicon for the leak -- which I told him I'd already done myself, but sure. Overall they were there for two hours, a third of which was spent sitting on my toilet seat talking to me. Just talking. About contractors and how showers are installed because they recommended I call one about the shower. Despite multiple attempts to end the conversation by saying, Ok. I got it. Thanks for coming! it just went on and on. I know he was being nice. And it would have been a lovely gesture had they not included this chat session in the hourly rate and made me pay for it. But I didn't complain because, again, he was a nice guy and I mistakenly assumed they'd done a good job. No need to get the guy in trouble.

Fast forward a week. I have to call them AGAIN because the toilet has clogged up at least half a dozen times and it's back to running again despite the first plumber's insistence that it was fine. Another plumber arrives and tests it with toilet paper. He said that while at first there was no clogging, he realized he wasn't using the amount of paper a person normally would -- a common mistake, he says. The minute he used a slightly larger amount, instant clog. He suggests that it's the toilet paper. I tell him this is the fourth variety we've used and it doesn't block the toilet upstairs. He says, Oh. Then it's the toilet. You'll need to replace it. I'm fine with this. I tell him to have his company send me a quote. He checks the leaky shower one last time and confirms it needs a contractor -- I wanted a second opinion after the first guy appeared to be wrong about everything else. He mentions knowing the plumber in question and admits he does get rather chatty. He was here for maybe 15 minutes, I signed the paperwork, and he left.

A little later I get the phone call telling me they're charging me approximately $200 for this visit -- a visit that was only necessary because they failed to properly do the job first time. I tell them absolutely not. The first plumber refused to believe there was a problem with the toilet, didn't properly inspect it, and in 1/8 of the time the other guy identified the problem and told me it needs to be replaced. Why am I paying you for the same job twice? Now at this point I'm talking to the owner, who proceeds to fight me for nearly a half hour. Here are some of the winning things he said:

- So you've just been without a toilet for a week? (No. I've just been doing your job and unclogging it repeatedly.)
- Why did I just believe him when he said it needs to be replaced? (Why did I believe YOUR plumber? I don't know. Reasonable expectation that he knows how to do his job?)
- He thinks I'm too excited. (Really? Are you going to call me hysterical next?)
- They did their job. It's not their fault it didn't work. (Great work ethic.)
- Why didn't I refuse to sign the invoice or tell the first guy I wouldn't pay him because he talked so much instead of complaining to the owner? (Mind you, I wasn't asking for a refund for those services. Just stating that maybe after all that, charging me $200 for 15 minutes to fix your own work wasn't the best idea.)

Finally, he starts to understand that I'm not trying to rob him blind, and when I tell him I refuse to use him moving forward and to send just me my invoice, he starts trying to make it better.  My favorite was when he told me he's not going to charge me so he can sleep at night, like he's doing me this huge favor by being a reasonable human being and treating his customer with some amount of consideration. He apologized for upsetting me but after 30 minutes of having EVERYTHING I said be refuted and questioned and essentially having him insinuate that I was trying to put one over on them, I wanted none of it. I wanted my invoice and our business would be done.

Then, as the cherry on the sundae, I get the invoice from them -- the one that I asked include what the plumber said about replacing the toilet and the estimate for it so I can give it to my landlord -- and it just says that the toilet paper is the problem. ARE. YOU. KIDDING. ME. The incompetence is astounding.

I still need to get this toilet replaced but I will absolutely be going elsewhere to do it.

Harry came promptly and fixed our problem -- a clogged toilet -- in about two minutes. I would give five stars for service. But the price seemed high. For those two minutes of work in the middle of an ordinary workday, he wanted $250. No replacement parts were needed; the only tool he used -- a toilet augur -- sells for about $30 online. After he left, I ordered one for myself.

Genuinely the best plumbing service i have encountered in NYC.
I called them on Thanksgiving morning after having a leak in the kitchen, no attempts for insane charges due to the holiday. They arrived quickly did what they had to do and priced it fairly.

so i have my main line clogged and needing cleaning. no experience with what that should cost so i put out an open request on yelp for estimates along with a basic description of the problem. i've gotten 16 replies in the last hour or two, every single one of them with a price for main line cleaning or at least a price range as well as an invite to discuss the problem further over the phone with it being obvious that they read my request and understood what my problem was.

except THIS company. all i got from them was a generic hi, if you're interested in a consultation or quote please contact us at ect ect... nothing about my specific problem, nothing about a price range, just a spam email that could have been sent to anyone with ANY plumbing problem. Are you kidding me ? there is zero chance in HELL i'm hiring someone who just spams every request for an estimate on yelp with the same generic email. or who is possibly too damn stupid to figure out what the word estimate means.

Excellent service, they replied very quickly to my message, I sent them pictures of the leak under my kitchen sink and were able to give me a quote right away. We scheduled an appointment for next day at noon and the technician arrived on time the next day as we had agreed. He was super friendly and worked very efficiently!! I would totally work with them again and i am totally adding them to my phone book for any plumbing needs or to  recommend to my friends. Pricing was good too, I  had received a quote from another Plummer and it was way higher! Love these guys for the reliability, efficiency, responsiveness and decent price.

Great customer service and rapid replacement of my hot water tank within 3 hours. Thank you.

We had an appointment window of 11a to 3p and called repeatedly, someone shows up at 8p.  We called to have a bathroom faucet replace and they wouldn't give any pricing over the phone - said we would get it on site. When the plumber got here, he quoted us $450 and said it was a 30 minute job. This is outrageous pricing for 30 minutes or work (in addition to all of the extra waiting time). We said no way and sent them away.