Best Businesses in New York

I needed to have a pipe replaced under my kitchen sink. I called several plumbing businesses. Jimmy from 718 called back within ten minutes. His techs were booked for that day, but he said if I wanted service that day, he would find a way to get one to my house. I told him it was not an emergency, and he booked an appointment for the next morning. The tech, Rich, arrived on time. He assessed the job and quoted a very reasonable price. He did the job efficiently and thoroughly. He was pleasant and answered all my questions.  I now have a place to call with confidence for any subsequent plumbing issues. Thanks again.

Was looking for dependable team to help maintain my main sewer line clear of roots and debris and found them. Both Javier and Peter were very punctual and courteous. They responded to my questions with professionalism and their prices were reasonable for snaking and camera inspection.

The one thing that really did stick out was that they were concerned for the cleanliness of my home. They wanted to make sure that their auger machine did not dirty my floors. They also brought their own shoe covers! Talk about customer centric! But alas I digress. Thanks guys!

After reviewing my pictures, Mike gave me a very reasonable quote to replace my floating vanity and sink.
He sent his colleague, Miguel to do the work. Miguel was pleasant and efficient. With one or two adjustments he was able to complete the work with in a couple of hours. I would recommend L&C.

My radiators were banging very loud, I was not able to sleep at all at night. I called Tom and he was able to set up an appointment in same day with reasonable price!!! Super happy with his service! Now the radiators have no sound and I can sleep at the night, thank you for great service.

Bruno was amazing! I called about an issue my tenant was having with her bathtub, and he came the same day. The entire sewage line for the house was backed up. Bruno couldn't access the basement since it was locked, so he came the next day to help fix the issue. He was extremely flexible, reliable, and transparent about pricing (all things I value especially since I don't live that close to my investment property). 10/10 would recommend Bruno and will be calling him for my future plumbing and heating needs.

Thank god these guys are in the neighborhood!  I love my small business, but we have the misfortune of being located in a very, very old Landmark building with an antiquated plumbing, mechanical and electrical system.  On more than one occasion, I've needed plumbing work on the fly to keep the place from flooding and Hub has always been there on (literally) a minute's notice to save the day...and my floors, basement, etc.  John is great to work with and always answers the phone and gets you an immediate response.  I've also had Hub do some non-emergency work and it's always done clean and quick.  If you need/want quality work done, I Highly recommend.

I am in the middle of a total basement demolition and renovation in my 100-year-old row house. The plumbing inside the walls and the drain pipe in the cement ground for a small shower were an ancient mess. I hired Chris from Intrepidus to work with my contractor to reconfigure various pipes so they would be nicely aligned and tidy before the drywall goes up. In particular Chris completely re-routed the water supply lines and installed the shower rough-in valve and the shower pan base. Chris problem-solved some issues with the valve and with the leveling and stability of the shower pan. He worked well with my contractor. His rates were reasonable. He's also a friendly guy and a fun, positive presence in a frustrating construction site. I'll definitely contact Chris again for future plumbing and heating issues in my home.

Found Top Pro Plumbing via yelp.  I needed a pipe in the basement fixed that had developed a leak.  Benny responded very quickly on yelp.  We set up a time to meet and he came and gave me a free estimate.  It was fair and very reasonable so we set up to do the work the next day.   Benny called and showed up on time and the pipe was changed quickly with no surprises.  I am setting up an appointment now for other plumbing work that needed to be done that I had been putting off.  Thanks, Benny!

This is not an honest company.  

My boiler's hot surface igniter goes on and off.  I called the office and spoke to Donna two days ago.  I asked what do they charge for making a visit.  She replied the big boss will be there so I should ask him.  A guy came and tightened wires and said there is nothing to maintain for my boiler.  He said it's working fine and charged us $150 for something that took him less than ten minutes.  I called Donna to ask if they would charge again if the igniter goes out again.  She sounded very annoyed and said maybe she'll give us a discount if it goes out next few days.  Well the igniter went out eight hours after he visited and I called and left a message.  It's been more than 24 hours since I left a message and no one got back to me.  

They should make it very clear what they charge for their first hour and additional hours plus parts.  I know plumbers are in high demand in the winter time, but my experience with this company was pretty bad.  I felt like we got robbed because he did not fix what I called him for.

I've dealt with many plumbers over the years and most tend to work sloppy.  Igor and his crew were very respectful of my house. They meticulously covered surfaces to protect them before starting their work.  They also showed up on time and completed the work when promised which is also no small feat based on my experience. It's reassuring to deal with such a professional when you have people working in your home. They replaced my old fixtures with a new shower valve but more importantly, Igor tested my water pressure at the main shut off and noticed that it was twice what it should have been.  This would explain why I've had so many issues over the years with fixtures breaking. Not one plumber before him took the time to do this simple test.  That's priceless in my book.

Needed a hot water tank replaced right away. Got quotes from a few other local plumbers. GG Plumbing's quote was the second cheapest. However, Gasper was very quick to respond and he gave me a firm quote. After calling back the lower priced plumber who then gave me the price starting at... spiel, I went with my gut and gave Gasper the green light to start the work. The guys showed up the same day at the promised time and got it done in a couple of hours. Quick and painless experience for a plumbing emergency. I am happy!

We recently had an issue with needing a sign-off and he responded immediately.  

He has a master plumber license and that means he can get things done directly with Department of Buildings.  Uptown property owners needing to find a good plumber should seek him out.

As a new home owner, finding dependable contractors is one of the hardest things to do. With Kris I have absolutely found an extremely dependable plumber. We have used his services several times for various plumbing issues and every time he has been helpful, courteous, and accommodating. At this point i have recommended him to family and friends and have no hesitation to continue to recommend him.

Manny was amazing! We had a leak in our boiler room for our 8 unit coop and 4 other plumbers told us we needed to replace the whole thing... we got bids as high as $19,000! Then Manny came by and suggested we look closer to see if its fixable- he discovered the problem was actually a gasket that was rotted and not a cracked section of the boiler as everyone else told us. It was a day of work to replace it, but in the end we saved thousands of dollars and huge hassles of dealing with the DOB etc. Manny is the man!

Harry is awesome! I had a leaking pipe and he helped me fix it in 5 minutes at a reasonable cost. Very quick, understanding and professional. I'm glad that I didn't look at the previous review or I would have missed out on impeccable service and much needed plumbing tips. I highly recommend Waterhouse Plumbing to anyone who needs plumbing repairs. Also not sure what experience the person who reviewed before me had in terms of finding the office but I don't think that they're talking about the same company since they have a legitimate office on Attorney St which is where I paid my invoice.

Had to wait longer than expected for all repairs to be completed because of COVID, but understandable. Their plumber Shpat was the best one I've ever had. Wore a mask, very polite and patient in explaining cause of problems and he knew his shit when it came to my specific toilet, sink and shower/tub! A true professional and a credit to his profession.

Things started off well.
Good prices, prompt service.
I thought this would be a 5-star review.
Over time, I was still hoping for 3 stars.
Several hiccups, but I still thought he was a nice guy and that the basic
work was good enough.
But he got every single thing wrong - in addition to trying to rip me off!
What should have been one appointment became 4.  And things were still totally messed
up after the 4!

I needed a new toilet and to have my mainline snaked out.
Rusty gave good quotes for each.
He came to check the toilet and be certain of the size, etc.
He was on time for that - a very unusual thing in that industry.

But that was the last thing that went smoothly.
We made an appointment to do the work on Sunday at 2:00.
I texted at 1:05 to see if he was running on time.
He asked if we could do 3:00.  I said ok.
Around 2:30, he called to ask if we can reschedule for another day.
I said ok.  Asked what day.  He said Saturday.
I told him pushing back a full week wasn't good.
So, we settled on Wednesday.
He came and snaked the mainline.
He said it was more work than expected.
That instead of $100, he's charging me $250 and that he'd have to
come back to do the toilet.
How do you get to change price on the same job??
If one thing lead to another, that's one thing.
If someone said that after changing the boiler, they find that one of the radiators
still not getting hot and needs to be changed, that could be understandable.
But saying I gave you a price to unclog a drain and I'm raising (250%!!) because the drain was clogged is insane!  I hired you to take care of a clog.  You are complaining that the clog was clogged??

He came back a couple days later to do the toilet.
As he was getting ready to leave, I go to check it out.
It was the wrong model of toilet!
We'd discussed multiple times.
I showed him our last text where I'd reintegrated it for the 3rd time to avoid just this sort of thing.
He did acknowledge that he made a mistake.  That is rare these days.
So, he gets points for that.

But he didn't come back for 5 days.
It was early morning.  He should have come back same day.

In the interim:
I was putting the trash cans by the curb.
I found 3 big bags of construction debris.
I thought someone put their stuff in my yard.
I hadn't had a demoition.
It turns out that he smashed up the old toilet and left it in those bags for me to deal with.
Him taking it away in his truck was part of our agreement!

I went to fill up a bucket from the downstairs bathtub.
I slid open the shower door and I see 2 toilet plungers in the tub!
Seriously??? the dirtiest thing there is, you put into the vessel that people go into to get clean???
That is so disgusting!

The day for the new appointment finally comes.
Appt is for 10:00.  
At 8:45 I text to ask if he's running on time.
He says yes sir.
At 10:15, I text to get an update.
He says Boss, give me time.  Your toilet is not easy to find.
Seriously (again!)???  
5 days later, you didn't obtain it???

He finally shows around 11:00.
Tells me that he was trying since 6AM.
Of course that is BS.  Who's open at 6AM for him to shop?
And either way, I still want to know why he didn't get it days ago.

He's finally installing it annnnnd, wrong one!  Again!
He did get the dual flush.  But now it was elongated, not round.
Now, the $50 seat that I kept from the old one doesn't fit.

So, my choice was to get yanked around for another 2 weeks or install the one that doesn't fit my seat.  I went ahead with the installation.
Turns out the seat it comes with is not only thin and awful.  But not even soft close!

Eventually, he left.  I don't know why he hovered for half an hour after finishing.
I had company and it was annoying.

I finally got a chance to take another look at it.
It wasn't American Standard!  
So, it wasn't ANY of the things we discussed!

When he first arrived, he asked about my next door neighbors.
He said he'd done a job for them 11 years ago.
It should have occurred to me that with all the work they have done, why hadn't they ever hired him again? Had to learn that the hard way....

Excellent service, they replied very quickly to my message, I sent them pictures of the leak under my kitchen sink and were able to give me a quote right away. We scheduled an appointment for next day at noon and the technician arrived on time the next day as we had agreed. He was super friendly and worked very efficiently!! I would totally work with them again and i am totally adding them to my phone book for any plumbing needs or to  recommend to my friends. Pricing was good too, I  had received a quote from another Plummer and it was way higher! Love these guys for the reliability, efficiency, responsiveness and decent price.

Fast, great, professional. Allstate came to my house , identified the issue with our sink and fixed it. Price was very reasonable. Highly recommend.

Unethical, incompetent plumber and then a defensive supervisor when I called to relay the disastrous estimate experience,
.. it's NYC you can find a plumber elsewhere.