Best Businesses in New York

My kitchen sink was clogged bad, water would not go down and needed a plumber asap.   Called, left a message and Jimmy returned my call at a reasonable time frame.  Explained my situation, he quoted me a good price that was better than the competition.  I want to add, that I sent another plumbing company on his way due to customer service skills the day before.  
718-S&D came within the hour and was on point.  Service was excellent and would highly recommend! No need to call anyone else.

I rarely give reviews but I felt 718 Sewer&Drain deserved it.

Job well done at the price quoted which was lower than others. Also arrived on time. Will use again if needed

Update: Our sink is now fixed. Also, our bathtub was snaked.  The first visit was on a Saturday night. Follow up to do the job was on Monday.  We could not be happier.  These guys really are special. First visit was from the owner himself. The installation was performed by Miguel two days' later.  Excellent service. Eternally grateful!

BLUF: Knowledgeable, straightforward, efficient, courteous, expensive.

A part in our boiler system was starting to go bad, occasionally making sharp noises and leaking lubricating oil. We used Yelp's Projects feature to look for contractors to help us resolve this situation. I added a picture of the part making unusual noises to my Yelp project request to provide some detail about the situation.

Tom's Plumbing & Heating Services responded first. From my photo, Justin identified my malfunctioning part as the circulator pump, and after a few questions confirming that nothing else was wrong, Justin recommended that the circulator pump be replaced. He provided two options for circulator pumps, along with web links and total costs for each option, and a web link to my existing circulator pump for reference. I selected a pump with horsepower equivalent to my existing pump. The cost of all parts that Justin referenced were roughly equivalent on Amazon.com.

Other vendors requested a complete picture of the boiler system, or had initial consultation fees.

The service visit totaled roughly 90 minutes. In that time, Justin:
- Replaced the boiler drain valve because it hasn't been used in many years and no longer worked
- Drained my boiler
- Installed the new circulator pump
- Bled (i.e., removed air from) most of my radiators. Justin emphasized the importance of bleeding the radiators, as air in the system reduces the boiler's efficiency.
- Demonstrated how to override the water pressure regulator in case of insufficient system pressure.
- Pointed out other potential points of failure to monitor in the boiler system -- the water pressure regulator and expansion tank.

Overall, we were very happy with the service provided.

Thanks to Mike S. for his review, which helped in our selection!

Showed up within 40 min of calling.  Efficient.  No hassle and polite.  I had to clean up a bit after they left, but I was so satisfied with the speed and results, it really didn't matter.

I'm giving HUB one star. I would give fewer stars if I could. HUB repaired a leak under my kitchen sink last month. Three weeks later, my co-op board requested access to my apartment to address a plumbing issue with a neighboring apartment. When the new plumber took a look under my sink, he told me I had a leak. I told him I had the leak repaired three weeks earlier and he did not believe the repair was done by a professional plumber. He then proceeded to remove HUB's work with his hands - no tools required. He put the sink back together so it didn't leak and asked our resident superintendent to come to my apartment. When my super looked under my sink, he said the repairs were substandard and should be replaced.

I contacted HUB and told them what the plumber and my super said. They told me my warranty had expired (I actually had NINE MORE WEEKS on my warranty). After several phone calls and emails, HUB just flat out refused to send a plumber who was capable to repair the damage their plumber had done. Throughout my exchanges with HUB, they never seemed to be surprised that their work was substandard. They were confrontational rather than apologetic. They were not at all interested to see the poor quality of work done under their name.

We all make mistakes and I don't think it's always fair to judge anyone by his/her mistakes. However; I think it's entirely fair to judge based on their response to their mistakes. HUB told me they would happily return my money. I guess providing substandard service and refusing to stand by their warranty makes them happy.

Reply to John: I was never rude to you or your employees. Since my exchanges with Stephanie were via email, please post all of my rude emails.

Also, my sink was leaking and there was a plumber under my sink. You think it's ridiculous that I allowed the plumber to fix the leak. Really? I suppose you think the better choice would have been to allow the leak to continue and destroy the ceiling in the apartment below mine.

My old dishwasher had to be replaced and due to the newer model I was purchasing,I had to update the plumbing under the sink.  I found Chris on Yelp, we spoke on the phone and he suggested I send him a photo of what I had now.  He quoted a price and we set up a date.  Chris did an excellent job and, in fact, I hired him for another job that I needed done.  He's very personable and I was so glad I found him.  I would definitely hire him again should the need arise.  He's the tops.

Great service! Benny is very nice and professional. He did an amazing job.

Thank you so much, Benny!

This review is based on communication and basic consideration from this company. I made an appointment for someone to stop by before noon this past Saturday.

On the morning of I called early to confirm the appointment. There was no answer on the phone and a voicemail was left. At 12:30 PM I called again. No answer and another voice mail was left.

Now the following Monday, I still have not heard back with an apology let alone to reschedule. Highly unprofessional company with no respect for its prospective customers. I understand things happen but the minimum level of customer service is to pick up a phone. Don't take appointments you can't keep.

We ordered a new dishwasher through Home Depot, but they said the pipe under the kitchen sink that's connected to the dishwasher would need to be replaced in order for them to install the new one.
I sent Yelp and direct-website-messages to 7-8 companies.
Most of them never even bothered to respond (despite sending follow-up messages) and 2 said they don't do that sort of work even though they are plumbers?  

WaterMac not only responded quickly, but they were able to come out to inspect quickly, and he was even able to fix it in the same trip.  The technician also gave me separate quotes for other things he noticed that could use some work, and I was able to pick and choose which ones I wanted done right then and there, and I have the quotes in my email to reference if I want to go ahead with additional service later on.

I can't speak on the price, since I got no responses from other places to compare with, but I appreciate WaterMac being responsive and communicative.  The technician Justin was also right on time and very professional.  
One thing to note is that they charge $60 to come out and quote, but if you go with them for the service too, they will put that $60 towards the bill.

Needed a hot water tank replaced right away. Got quotes from a few other local plumbers. GG Plumbing's quote was the second cheapest. However, Gasper was very quick to respond and he gave me a firm quote. After calling back the lower priced plumber who then gave me the price starting at... spiel, I went with my gut and gave Gasper the green light to start the work. The guys showed up the same day at the promised time and got it done in a couple of hours. Quick and painless experience for a plumbing emergency. I am happy!

We recently had an issue with needing a sign-off and he responded immediately.  

He has a master plumber license and that means he can get things done directly with Department of Buildings.  Uptown property owners needing to find a good plumber should seek him out.

Came within a couple of hours and quickly fixed the problem.  Respectful (mask) and courteous.  Could not be more pleased with service!

I just had to replace a water heater in the building.  Steven and his helper showed up same day and swapped the boiler same day despite having to remove doors to get the boiler in.  After getting the hot water working, they scheduled a follow=up appointment to finish cleaning up and taking everything away.  The nicest people and you can  speak to the boss.
Manny came by on the 2nd visit to help clear up some other issues and i could not be happier.

Highly recommend.  Installed new shower tub valve in East Village coop. Super fast and affordable.   We plan on using again for all our plumbing  needs in East Village.

Great company.  I need a gas grill hooked up for a client.  They came first to do an evaluation and an estimate.   Once they scheduled, they were on time.  They also corrected the existing piping.   They will be my go-to guys for any more work going forward!

so i have my main line clogged and needing cleaning. no experience with what that should cost so i put out an open request on yelp for estimates along with a basic description of the problem. i've gotten 16 replies in the last hour or two, every single one of them with a price for main line cleaning or at least a price range as well as an invite to discuss the problem further over the phone with it being obvious that they read my request and understood what my problem was.

except THIS company. all i got from them was a generic hi, if you're interested in a consultation or quote please contact us at ect ect... nothing about my specific problem, nothing about a price range, just a spam email that could have been sent to anyone with ANY plumbing problem. Are you kidding me ? there is zero chance in HELL i'm hiring someone who just spams every request for an estimate on yelp with the same generic email. or who is possibly too damn stupid to figure out what the word estimate means.

John came in to fix my kitchen sink by replacing the piping and putting in the faucet. He was communicative about his eta and was efficient in his work. The price was fair compared to other quotes I got and I could tell this is an honest company.

He was funny to chat with and very personable. He gave some tips and ideas for the sink maintenance going forward and bathroom work.

Overall, great job and would def use them again for work in the future!

Marinel was prompt, courteous and very professional. He was on site within hours of needing his services and price was exactly what was estimated. Will definitely call again for any other plumbing issues I may have.

Unethical, incompetent plumber and then a defensive supervisor when I called to relay the disastrous estimate experience,
.. it's NYC you can find a plumber elsewhere.