Best Businesses in Indianapolis, IN

I was given a same day appointment for a gas leak. Jesse was very professional and knowledgable. He gave a clear explanation of the problem and how he would fix it. He was finished in a very short time and the job was done well. I will call Steve Morin again if I need a plumber and I'll ask for Jesse.

Great service , quick response, and best pricing.  We talked to several companies everyones pricing was double.

I haven't used Cooper's for any repairs but, I was impressed with their trustworthy customer service.  I had reached out via Yelp to ask for a quote on a possible water softener repair.  Craig replied promptly, asked some general questions about what issues I am currently seeing and our current model and advised me on what possible issues I may be experiencing.  He advised that they wouldn't be appropriate for my issue.  This prompted further investigation on my part which lead to a slab leak rather than a water softener issue.  I really appreciated the advice and his thoroughness.  It saved me an unnecessary service cost and time.  I know who I'll be calling in the future if we do run into any water softener issues.

We had a gas leak in our home and a faulty water heater that needed replacing. Hope Plumbing was able to get us what we needed quickly, efficiently, and with great service. Their technician Matt was extremely helpful and was able to answer any questions we had while trying to find ways to make the repairs more affordable for us. We will certainly be using their services again in the future and I highly recommend them to anyone who has plumbing issues whether they are emergencies or not. Hope is extremely reliable and very responsive with great technicians.

24/7 Plumbing was amazing. I contacted them for an estimate for a water softener drain installation. They were able to accommodate my scheduling needs, showed up on time, and provided me with an estimate. Once I confirmed that I would continue with their plumbing services I was scheduled for my preferred time. The technician came out re-evaluated and made sure that we were going with the best option for the drain. The process was explained to me and the work was completed in the estimated time. Bill did our estimate and Mark completed the work. Both technicians were professional and open to any questions or concerns I had. I was treated with respect and not taken advantage of like I had by other companies. 10/10, will be using their services again.

I got a quick reply to
my request and I was given an appropriate quote over the phone.

Had Chapman plumbing fix a toilet they had installed that developed a small leak at the base.  Amy took my call last week and offered to have someone come out immediately that day!!!!  Since a small leak, as scheduled for today.  Gage came out and was extremely nice, wanted to fully understand the issue and fixed it at no cost!!!  They honored their work and product.   From the office staff to the technicians, they are always so nice and helpful.

I have used Big Frog Plumbing for two jobs. They where fantastic! Quick and clean. Very affordable. They even told me I didn't need some things to save me money! I highly recommend using them for you next plumbing job!!

Mike's is fantastic! He's done a number of things at our place, from spa repairs to fixing some faucets and locks. He's a great communicator, timely, and charges a fair price. Highest recommendation.

Excellent service and very affordable.  Would highly recommend Bob to everyone.  I called him at 12:30 and he was here and gone by 3 the same day.

Called Carters earlier in the week for a quote to shorten a gas line for our grill. Todd was professional and courteous and was able to do the job right then and there. He was quick and efficient, and the price was extremely reasonable. Very impressed, will definitely use them again!

Excellent service for both HVAC and plumbing issues we've had in our old, rehabbed house. The techs (HVAC and plumbers) and ladies who answer the phones are always friendly. The techs always arrive when they say they will, too, unlike so many other companies we tried. Most importantly, they listen and the on-call techs have helped us in late night jams. Having a CFA with them is definite worth it, as well.

When we purchased our house, one of our toilets were not set, one was running, our radon system wasn't attached and our water shut off was on the basement ceiling (who puts it there?). Aaron came out and fixed all our needs reran our water shut off to a side wall so all can reach it. He was great and personable. We ended up signing up for their 1 year service plan and are glad we did! Aaron is super personable and helped us understand the issues that were going on. We feel confident knowing we have plumbing heating paramedics when we need them.

I called in the afternoon today for a clogged drain, they were here within 30 minutes, and it was fixed 30 minutes after that.
The plumber was nice, the job was neat and the price was right. $80.

Mark was GREAT to work with. I called after hours, he picked up right away and after explaining the problem with my water heater he was able to get to the problem right away. He even sent me a picture of what the issue was and explained what had to be done to get it fixed.  One of the nicest and most pleasant experiences I have had. He is honest and upfront! I HIGHLY recommend him.

Complete bums. Had a service call for no heat. Was 5 hours late. Quoted a new system for $10,000. Another company came out and did a $257 repair and it's good as new. Crooks!

Mark W. has been our technician for several years.  He is always on time and works quickly.  I especially appreciate how he explains the problems or potential problems with clarity.  We never feel pressured to purchase or make changes, but feel informed instead.  

Thank you for the great customer service.

Called and scheduled an appointment for a few weeks ago to clean the coils and inspect our ac before it really got hot out. The day of the service they called and cancelled because there were more pressing jobs. Fast forward to now and my ac is not working, called Mower and they came over within a couple hours and found my line is frozen and more than likely due to a freon leak. The system has been working but not the greatest for a little bit now and would have been caught during the service I scheduled before the heat wave...  Don't advertise a service and then cancel, when you preach about continual maintenance and then do not have time for it I can tell you it's extremely frustrating.

Our AC unit was getting some heavy condensation on it, as if something inside was freezing, and we had a guy from Peterman come out to try to figure out what was going on. He probably spent 2 maybe 2.5 hours trying to diagnose the issue. At one point he was on the phone for like an hour with who I can only assume was a person more knowledgeable than him. He finally just told me he didn't know what was wrong with it and that he didn't want to tell me to pay for a replacement of a part that wasn't necessary. Fair enough.

He mentioned that some exhaust pipe that we had was improperly installed because it needed a joint so it could be removed in order to be flushed out periodically. I asked him how much that would cost, and he said $47. I didn't want to cut PVC and try to do it myself, so I told him sure go ahead. He spent 15-20 minutes cutting the PVC pipe and adding a joint to it. He also flushed it out for me. The diagnosis (which didn't yield any results) cost $60. So we were at $107.

Then he told me he had some stuff called A/C Re-New which was similiar to additive you would put in your fuel to flush out your car engine. He assured me it wasn't snake oil even going as far as showing me YouTube videos of how it works. He said there was a 50/50 chance that it would make my system run normally. I thought well it's just a 4 oz bottle of some liquid he has to put in my system; it can't cost that much money. I asked him to give me a quote on it.

$324.

$324 for them to pour a 4 oz bottle of something in my system.

But sir it will save you thousands of dollars on future repairs.

Finally he talks me into it, saving me a few dollars by signing me up for their Peterman Protection Club ($16/month).

I should have done more research before telling him to do it, but I didn't want to just have him stand there while I try to figure out if him pouring this stuff in my system was worth $324, so I was like whatever I mean 50/50 let's roll the dice on it, and maybe it will stop my system from freezing up. He left my garage, and I thought he was just going out to his vehicle to grab something because he came back in like 2 minutes. He tossed me the empty bottle of A/C Re-New and said, alright you're good to go; can you toss that in the trash for me?

It didn't solve our problem. Our system froze up again the next day. So then I thought let me check out this A/C Re-New stuff.

First of all, the bottle costs $70. Anyone can buy it online. It's not something that's exclusive to HVAC professionals. The special tool that you need to put it in your system is $110. So $180 total. There is a YouTube video that shows you how to put it into your system yourself, and it takes less than 5 minutes, which their employee demonstrated by taking 2 minutes.

So I thought to myself, man these people have these tools; they only had to pay for them once, and if they're paying $70 for a can of this stuff (probably paying less because they buy them in bulk), they're making $254 off their customers every time they dump a can of this stuff into their system. That seems a little outrageous to me because he installed a $2 piece of PVC in my system for $47 and that took him 20 minutes. So 20 minutes of labor costs $45.

But for the A/C Re-New, 2 minutes of labor costs $254?

I called them the next day and explained all of this to them. I even had the owner of the company, Chad Peterman, call me and tell me how they have overhead costs, and they need to pay employees, and he stands by all of their pricing. He told me that they price their services to make 10%-15% profit. That might be the case on some of their services, but when they charge $324 to dump a $70 4 oz can of liquid into your unit, they are making much, much more than 15% profit. You don't need to have a PhD in mathematics to see that.

We had a guy from a different company come out to see if they could figure out why our system was freezing up. Within 10 minutes he discovered the problem. Our return air filter just needed to be replaced. Apparently when your filter is old and clogged, it reduces airflow going into your unit, and because there isn't enough air moving over the coils, they get too cold and freeze up. He sold me the filter for $40 and was even kind enough to waive the diagnostic fee because he felt bad that we already got robbed by Peterman.

The bottom line is this. Peterman Heating, Cooling, and Plumbing might have some nice people working for them, but the people they send to do work at your house might end up wasting 3 hours trying to find a solution when a different company will come and do it in 10 minutes. And that kind of sucks, but sometimes people are new at their job, so it's excusable. What's not excusable is them taking a $70 can of some liquid and charging people $324 to spend 2 minutes putting it in their system.

Chad Peterman is a charlatan who will unapologetically swindle you out of a significant amount of money.

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php