Best Businesses in Indianapolis, IN

What a revelation!  When our water heater died over the weekend, I called Steve Morin Plumbing expecting to leave a message and hope for a response on Monday.  Much to my surprise, Mr. Morin answered and agreed to replace the water heater the next day by rearranging his calendar.  Later that Sunday evening, I exchanged photos of the existing installation and we discussed the process for the next day.  Steve's son Jesse arrived on time and completed the work efficiently including a full clean-up.  In this day and age when reliable contractors are all but impossible to find, these guys are awesome and will be our plumbers going forward.  HIGHLY recommended!

We have had lots of plumbing issues in our older house. Steve and crew have been great at fixing our problems and we will not use anyone else.

After searching through several companies' reviews for a water softener system, I decided to go with Cooper. My initial discussion via phone with them was very positive and informative so I went ahead and scheduled the installation.

Paul was my installer and he did a fantastic job. He called ahead to confirm the address and directions (Google maps is a hater) and let me know he was on his way. Once he was ready to install he asked if I had any questions and explained the process to me in detail. After he was done, he went over the entire system and was patient in answering my questions.  He even explained how long it would take to get the hard water out of my system if I did nothing or if I ran the tub to quickly get to the soft water.

Highly highly highly recommend this company. The warranty is best in class!!

Called Hope Plumbing for the November special of a hot water heater flush. They were able to send Joe Perkins the same day I called. Joe was quick, efficient, and kept the area clean. He also gave price options and suggestions for a water softener.

Around 10:30pm on the Thursday night before memorial day weekend my plumbing backed up.  After searching on Yelp, I picked Seriously 24/7 because of the star rating, the reviews and they were a local business and I wanted to support local businesses. I actually live less than 20 minutes away. I called thinking I would leave a message and I would get a return call the next morning.  It was surprising to have someone answer the phone so late, but then their name is 24/7.  They offered to send someone out that night, but the normal $89 service charge would be $139, so I elected to wait since I was given an 8:00-10:00am appt.  Since this is during COVID-19, I was asked if I wanted the technician to wear a mask, which I said, yes.  At 7:39am I received a call and a text message with a picture of the technician, Dan, who was coming. AWESOME!!

By 8:27am, when my technician still had not arrived, I called and had to leave a message, but my technician arrived a few minutes later.  Actually, two technicians arrived, hmmm.   It was mainly the second tech, Antonio, who did the work, don't know why two were sent, that is until I got the bill, it was $270, to clear out a drain.  I was stuck, needed this done now, did not know if I could get someone else out that day, as well as I had a cleaning person to coming and sterilize after the work was finished.  Seeing my panic over the cost the technicians offered to use the camera to look through my drain pipe, which I agreed.  They had to go back to the shop to retrieve the camera and was back within 15 minutes.  

Bottom line is, Seriously 24/7 lived up to the reviews, worked efficiently and cleanly, and their technicians were polite and courteous, I should have realized the price would be high, but honestly $270. Maybe they could charge less if they would send out one tech for a one tech job.  Since they did use a camera to look through my drain, I feel the charged price covered the drain cleaning and the use of the camera.  Additionally, their payment system asked if I wanted to tip!  Have never seen that before

Would I recommend Seriously 24/7 Plumbing and would I use them again, my answer is the same for both, only as a last resort.  

Update:  it has been a week since I spoke with Jason at Seriously 24/7, and sorry it has taken me this long to post an update.  Jason was affable and extremely concerned about my issue, he even thanked me for my review.  To have an owner so concerned and attentive to his customers as well as his staff, it's understandable why the customer service at Seriously 24/7 is so good.  Concerning the cost of my drain clearing, well it's understandable and Jason explained it was not the cost of sending two technicians (one was in training).  Guess you can attribute my displeasure in the cost in my wanting to save money )I'm retired, can't blame me on being thrifty).  

Again, asking the question if I would use Seriously 24/7 again, my answer is, yes.

Another awesome job by Grateful Plumber. Very professional, clean, courteous, and prompt. These guys really know how to take care of you, and you know when you hire them that the job will get done right. I highly recommend them!

My air conditioning went out recently.  Technician showed up, and told me I probably had a pretty major leak.  He then tells me it's $180 a pound to refill my R22 (refrigerant) and I was almost 4 pounds low.  Luckily my Neigbor had just had their ac filled at $90 a pound.  I called their company to get a second opinion.  Turns out my ac was only a pound low.  It cost me less for them to come out and fill my ac than what I would have paid for one pound of refrigerant from this company.  Remember he was trying to sell me 4 pounds at $180 per pound.  Would have cost me over $800 for that one call.

First time we used Big Frog Plumbing based on a recommendation and we were not disappointed. Scott arrived on time and was very pleasant. He came up with a solution that eliminated the need to cut into our drywall.  Impressive! We will definitely use them again and recommend them to others.

I had Mike out to do some work on a hot tub in a new house.  He was helpful and beyond the work told me where to get parts so I could work on things myself.  That's the mark of a
Contractor that's got enough work they don't care about you doing some of the work to cut costs.

Honest, courteous, prompt, friendly, and fair. Fixed water heater after original installer had botched the job. No pressure to upsell or feel like you are being taken advantage of. A really solid person with Midwestern values who shoots straight. Ever need a plumber who would treat you like an good, trusted friend? Bob is your man. 5 out of 5!

Called at 7a for a plumber to come look at my leaking water heater. Talked to answering service. Jody called me back around 7:25 and said someone could be here in 1-2 hrs. 1.5 hrs later I got a text that someone was en route. About 30 min later he showed up. No introduction, just said Hi and walked inside. I explained the problem and what I had done thus far to the water heater. He turned a couple knobs and asked a couple questions. Then said it needed replaced, it couldn't be fixed because there was no way to get inside it and repair it. I asked for an estimate. While he was writing it up, I called a local company and they quoted $800 cheaper. I told the Carter's plumber and he said oh wow, our water heater cost more than that. I can't go that low. He contacted his boss to see how low they could go, but still didn't come close and the warranty was dropped way down to even get that low. So, I just paid the estimate/call out fee and that was it. The nice thing though is that if I had gone with Carter's, the price included the water heater, install, take away and a 6 year parts & labor warranty.

Howald provided exceptional service again. Howald is our go-to for our HVAC needs including replace our complete system 5 years ago.  We had a plumbing issues so I called them. Wow!! They were able to address our shower issue in one call and serviced our other shower as well. I thought it was a valve issue, but their technician (Sam) determined it was a completely clogged filter.  He had us up in running (water) in no time.  Now our visiting family members have their own shower! Thanks

I called this company after reading the reviews online after waking up to no heat at all on one of the coldest days of the year. My inside temp was 50 degrees. I put in an emergency call at 6:38 am Tuesday 1/16/2018. I was advised a technician would call me when they were on their way to my home...I'm still waiting on that technician to call me. Absolutely unprofessional, especially in an emergency situation. Did not and will not ever use their services. Had to select at least one star in order to leave this comment however, I would choose zero if I could!

Excellent to work with. Came out same day for a broken sump pump and they quickly replaced it for a reasonable price. I will use them again.

GREAT, QUICK and CHEAPER!  I try to provide credit where credit is due and we called several places on short notice.  They quoted substantially less, showed up the same day and did a great job.  I don't want to name names as to the others, but PLEASE check them out even if you're in a hurry - they're good, cost effective and saved me a ton. I will be a return customer.

Don't fall for the hype of them being an Indy local name!  Do your research and find a small local plumber on Nextdoor site or through neighbors or friends.  This company lied to our faces as they sent an inexperienced plumber to our home who had to take pics to get answers then took our $50 trip charge check and said he'd be back only to find out they weren't coming back until the following week!! We were without water and they knew this and then said WE WERE at fault when they knew the problem ahead of time!  They lied on the phone and said we didn't tell them it was a  different situation...we explained it exactly and even if it was a diff situation ( which it wasn't)..they should've had the knowledge to do it!!!  The plumber that arrived stated i have three other appts still and its 5pm... i can't do this one right now.  They knew it was not a basic replacement but this plumber didn't know how to do it and we had waited all day on him and then we got blamed!!! We had to fight to get our check back and thankfully we found an honest plumber through Economy Plumbing recommendation!  Steer clear of Godby!!!

Ac stopped blowing cold had them come out. $79 dollar service call  they wave the $79 if they do the repair. Replaced a $20 dollar part charged $203. Guy was there for 10 min. In short I should have did a little research and replaced the part my self. They guy that came out was not overly friendly and replaced the part before I even said I was willing to pay for the work. Probably won't use them again.

Our shower would not turn off. We had to shut the water off for the entire house. Nick was able to rebuild the faucet for us and we are up and running again. I would recommend Summers if your looking for a reliable, reasonably priced plumber.

Similar to other reviews. Had a new unit installed yesterday (Thursday) in my house located in Columbus. Realized it wasn't working by Friday morning because the inside coil was completely iced over. **with a new unit**. Called 4 different times and got the same answer each time...the earliest they can get out is Tuesday due to it being Labor Day weekend.  Either they failed to install properly, or it's a faulty unit. In either case the customer service of Peterman is lacking.  This goes without saying, but obviously they should stand behind the install and their equipment and work to correct it in a timely manner (less than 24 hours max).  You might get lucky, but do you want to roll the dice on cooling your home in the summer?  Keep in mind, they won't hesitate more than 1 day to get a comfort advisor and install technician to your house because they prioritize taking your money over ensuring you have quality service or quality units.  

I did however get more insight on the company and their best practices. I was told by the last representative that they no longer require on-call technicians, but rather make it optional to the techs. What this means is - there may not be a tech in your area that wants to make OT so you may be out of luck until your scheduled date (could be 4 or more days like in my case). Consumer beware, if you need quick service Peterman will not provide it.

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