Best Businesses in Indianapolis, IN

We had two leaking toilets. I emailed on Monday and got an immediate response. They scheduled for Wednesday, showed up early (!!), were polite, thorough, fairly-priced, and efficient. We will definitely call them again for any plumbing needs.

Steve has done a couple small jobs and then rough-plumbed a new bathroom for us. I've been impressed with his professionalism, punctuality, diagnostic efforts. He's been willing to take the time to fix some things instead of just replacing them. I'm going to keep him at the top of my list for plumbers.

I called Coopers after the contractor my home warranty company sent missed two appointments.  Mr Cooper (I'm guessing) arrived on time for the initial appointment and carried his briefcase like an OG salesman - I actually appreciate a simple old school approach!  I purchased the softener for about the same amount my warranty company had paid me for - and knowing warranty companies, they nickel and dime, so the price from Cooper's was great.  The guy came to install a few days later - I had to schedule a time when I could work from home, otherwise, they could have done it the next day - setup was quick and easy and the tech was polite and explained everything I needed to know!  Highly recommend!

I purchased a new home may 1st and on may 5th had a MAJOR plumbing issue. Working through my HSA home warranty was a disaster as they sent incompetent workers who came, looked, left and I never heard from them again. I could not use any tub or shower or toilet upstairs & had a waterfall running into my kitchen due to the problem upstairs. I called Hope Plumbing and within 2 hrs had not 1, but 2 experts at my home assessing the problem. After realizing the issue, Kevin worked literally day & night (he left my home at 1230 am) to get my plumbing redone, new toilets installed and stop the water fall in the kitchen. I've never been so impressed with the quality of the work, the customer service and my overall experience with a company. I've seen the other complaints about their pricing and honestly,  you get what you pay for. The fly-by-night company my warranty company sent me never even came back or called me after looking at the issue. I couldn't recommend this company more - I will 100% use them again, if needed!!

These guys are very professional. I have a duplex property and needed some fast repairs done. Kody worked fast to schedule me in and the work was completed on time and turned out great. They installed a new kitchen faucet and unclogged the bathroom faucet in one unit in less than an hour. I will have them back to do more work and I am glad I found a reliable and trustworthy plumbing company to do business with.

Thanks!

Arrived right on time, gave a reasonable quote for the work that needed to be completed, completed it in less than an two hours and everything has been working great ever since!! Our sink had been leaking and it turned out the plumbing work had not been done correctly so Adam and Brandon got it fixed for us! Highly recommend!

i sooooooooo wish i could make this a no star review.    we had chapman install our payne ac unit and compressor in 2018.
the install not only took 13 hours the first day the service manager **chris had to come out the second day to fix something i made sure they we're 100% aware of before they started and did incorrectly.  well we are now a year and a half out from install and  outside our service warrenty  still having the same problem and looking at paying for labor that should have been fixed previously.  the home is a  1600 sq foot home yet the ac cannot get the house below 78 when above 90 out.  

i cannot say enough horrible things about how condescending most of the office employees & managers have been especially shirley & chris.......  

maybe i should send this write up to the colts so they can think about who the have represent them....

stay away from this company!!

First time we used Big Frog Plumbing based on a recommendation and we were not disappointed. Scott arrived on time and was very pleasant. He came up with a solution that eliminated the need to cut into our drywall.  Impressive! We will definitely use them again and recommend them to others.

I had Mike out to do some work on a hot tub in a new house.  He was helpful and beyond the work told me where to get parts so I could work on things myself.  That's the mark of a
Contractor that's got enough work they don't care about you doing some of the work to cut costs.

To replace my sump pump, was charged around 800 dollars. It's an effluent pump which I'm to understand is more than a normal pump, but I worry that 800 dollars was asinine to charge for this replacement.

His book, to be fair, quoted it at 740, and he charged the extra 45 for the trip (heh). Maybe effluent pumps do run 600 dollars and then the additional was installation. I just can't imagine that to be the case. I'd be curious to know the cost of the actual pump, I'm sure it's higher quality than you can get at Home Depot or Amazon, but those are my only points of reference.

Regardless, it's working now. That's something.

Called at 3:30 came right away. Quoted over the phone and did not try to sell us on a program.
Friendly clean cut staff.
We had a long running issue with our main line that turned out to be a ATT cable through the line. They took pictures and had us up and running. No need for us to be present for the work to be done.
Hope we never need them again but they are who I'll call.

We purchased a new furnace from Howald a year ago today and have been very pleased with it.  We had our first service today and it was outstanding.  Kevin was very professional and knowledgeable.  He not only serviced the furnace, he was able to discover why our dehumidifier wasn't working-blocked drain hose.   He changed the filter in the dehumidifier and fixed the hose for a very small fee.  Thrilled!  Highly recommend Howald.

I don't understand what happened to this company. I have used them for preventative maintenance and they were fine. I used them again about 4 months ago to install a new water heater and do some modifications to my furnace air handling system in the house I had just purchased and they did that just fine. So when my furnace stopped working today (about 4:15am Saturday morning, 35 degrees outside) I called them again. Their website says they have 24/7 emergency service. The answering service told me nobody would call till normal business hours which I took to mean Monday through Friday 8am to 5pm. I reminded them that their website says they offer 24/7 emergency service so they said they would make a note that this was an emergency. No technician called so I called back 50 minutes later. It took the answering service almost 7 minutes to even answer my call. Told them no one had called and they said they would update the message but still didn't say anyone would call. Waited 15 minutes. No technician called. Finally called the owners cell phone number which I had from when he came out to bid the air handler modification. It's now been 2.5 hours and neither the owner or any technician has called. If they aren't going to do after hours emergency service then they should update their website.
UPDATE: Evidently the reason the repair technician didn't call was because the after hours phone answering service failed completely to do their job. The owner returned my call at 7:42 this morning to say he is personally contacting the technician who is on call. Technician called me 10 minutes later and said he would be there in about 75 minutes. Technician arrived when he said he would and after a brief inspection determined what was wrong. He had to leave and pick up a new part from a supply house. Upon his return he quickly installed the part which fixed the problem and my furnace is back up and running. I am thankful they were able to get this taken care of because I definitely didn't want to look for a new heating and cooling company.

We called Saturday to make an appointment. We have a clogged drain that we just cannot get clear. They were ready to come Sunday, but both my husband and I work. The person who answered our call mentioned that they had to rip up slab at another site that day. It made sense for us to not squeeze it in when we were all busy. We agreed on Monday at/after 3pm. It's now 7:10p. We tried calling to see if someone was even going to stop over. No one answered, voice mail full. Ok...

I came here and found these guys well reviewed. I've had low water pressure and poor hot water in my house so I called these guys.

Response was eerily fast, as someone showed up within the hour. When they arrived they immediately set to work.

They replaced piping and tubing leading into and out of my water heater. It had degraded over time. But when they were done they didn't actually fix my issue. My master bath shower, which they saw, was barely usable. It was mentioned We need to replace the cartridge in the shower faucet.

Do you know what a cartridge is? Did you know there was anything even behind your shower faucet? Because I didn't and I don't care to. That's why I called professionals. But they left on an emergency call and three days later everything is as it was.

They also said I need a new water heater, which is probably right. But there was no guidance on what to get, how to get it, or if they could install it. I was told if it's not fixed in three days give us a call. Well, it wasn't fixed when they left so one wonders how it'd magically fix itself.

But hot water water isn't so much my problem. I have decently hot water. But I don't get to use it because it barely comes out my shower head.

Three days later and we're still Googling and ordering parts, drills, wrenches, and other supplies so we can replace our own shower faucet cartridge. Something that should have already been done and something I don't care to do on account I'm not a plumber.

To add to it, they left two ridiculously large and obnoxiously yellow WEILHAMMER PLUMBING stickers on my water heater and furnace. They measure about 5 or 6 inches wide and 2 inches tall. I don't mind leaving a card, or a magnet, but these were stickers half a foot wide. My house is not a billboard. 10 minutes of scrubbing with Goo Gone, magic erasers, and a wall scraper it came off.

My goal was clear: If I can't take a decent shower this evening, then it's not fixed. $195 later, after 20 minutes of their time, it's not fixed.

Complete bums. Had a service call for no heat. Was 5 hours late. Quoted a new system for $10,000. Another company came out and did a $257 repair and it's good as new. Crooks!

I understand that pleasing customers can be very difficult. I also understand that sometimes service must be revisited and adjustments have to be made. However, the treatment by a plumber from this company was beyond anything we've ever experienced. He was rude, unprofessional, condescending and frightening. This company needs to really think about who they send to represent them. Our technician surely is not likely to create positive experiences.

Our shower would not turn off. We had to shut the water off for the entire house. Nick was able to rebuild the faucet for us and we are up and running again. I would recommend Summers if your looking for a reliable, reasonably priced plumber.

*Skip to the bottom for the short version*
(Copy and pasted from my Google review)

I called this company out to inspect the line as to why I was having issues with my toilet gurgling. Two plumbers came out, one supervisor and one apprentice. They found that the trap pipe to the sewer outlet from the house was not glued down and one of the bushes near the the pipe had put it's root system into it. They cleared some of the roots, and some broke off and went toward the sewer. They ran a snake for both sides and thought the line looked clear, and I paid $159.00 for the drain clearing and to fix the pipe. Which is a fair price I think. They then called out a camera person to come and inspect the line. Everything up to this point was acceptable.

The camera technician came out and inspected the line. It appeared that the roots that broke off from the bush had stopped just short of the sewer line. Water was accumulating behind this blockage and water was slowly draining. She stated this was a belly or sagging in the pipe and that it would need to be dug up to correct the issue. She also stated that Hydro Jetting the blockage may fix the issue ($1,400.00 charge), but due to the sagging in the pipe it would to be dug up. She was able to quote me how much I would pay a month for 15 years, but was unable to tell me exactly how much the job would be while I was standing there. When I received the quote it was approximately $10k (which is fair for the work that she wanted to do). I told her I was going to get a second opinion, and she proceeded to explain to me that everyone else will say the same thing and it would cost the same. She made no attempt to try and get the blockage cleared by her company. I called two companies after she left and scheduled them for the next day.

The next day I had a different company come out and cleared the line for $93 with a snake without difficulties. They inspected the line and found no sagging, belly or standing water in the pipe. The other company also inspected the pipe and found no sagging or belly.

This company's has reached back out to me and it was to talk about the quote i was given. When I expressed to them I had the issue taken care of for $93 dollars they had a customer service rep reach out to me. The customer service rep was very polite and understanding of why I was frustrated with the company. They also stated that the issue would be resolved within through additional education. Which I feel is the correct approach. Unfortunately, from my personal experience, I am unlikely to use these services again.

*Short Version*

If you have time get a second opinion. It could save you thousands of dollars. Attempting to get me to sign up for $10k worth of work when it only required a $93 dollars to clear the line is a little unethical. Also, I found out that the camera techs are not always plumbers and they do not always have plumbing experience. They work in sales, and it sounds like this is becoming an industry standard. Not really a problem as long as the camera tech is honest, but this can become problematic quickly.

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