Best Businesses in Indianapolis, IN

What started out as a positive experience ended up being not so great.

I had a Steve lined up to come today (3/4/19). I felt very comfortable with him and his reviews. I took a half day off of work and was home by 11:45 at the latest. Steve called and texted at 12:04 to say his plumber was on his way and was I home? I didn't hear his phone call or text, either because I walked outside to the mailbox at one point or just didn't hear it when I was mopping the floor. I called Steve around thirty minutes after his initial phone call and he curtly told me he sent his worker (his son) to another location. Note: I was home. He said he would send his son out between 12:30 and 1:30, after he finished up with his previous job. He never said he would call ahead of time. I had just texted him pictures of the water damage the previous night (3/3/19) so, obviously, I was going to be home.

There was no excuse for what he did. His reasoning was they always call ahead of time because customers change their minds. That was NEVER mentioned to me.

I was very clear that he was the plumber I wanted to use, and that I was taking a half day off. Obviously, I planned to be home if I texted him on Sunday night at 7:00, showing him pictures of the water damage in my home.

I would never treat a customer like this, and as a result, I would never recommend him to anyone.

We have had lots of plumbing issues in our older house. Steve and crew have been great at fixing our problems and we will not use anyone else.

Quick service and great installation!   Very nice and did not try to up-sale for a more expensive unit!

I will not be using this company again for my plumbing needs.  I am sorely disappointed.  I was the victim of the cracked, underground water pipe. A situation that costs thousands to remedy. We called Hope thinking that they would be the best option since they market themselves as being experts with older homes. They were able to fix the problem but only after they charged an outrageous amount, destroyed my personal property, and ripped items off of the outside of my house leaving ugly and unseemly blemishes in the paint. I am all the more furious because my husband and I spent 2 weeks of our most recent summer painting the outside of the house. My husband was home all day and no one ever asked him to move anything or for permission to damage property. I value a company that remembers and appreciates that where they are working is also where someone is living; that this is a place where great amounts of money and time have been placed. It is not just a job it is a home. I am offended and hurt by the disrespect and the lack of compassion that this company has for its clients. As stated earlier, I will never use this company again and I recommend that others don't use it either.

Our bathroom sink was clogged in our 100 year old house.  Another plumber had come and worked hard to clear it - unsuccessfully.  Seriously 24-7 gave us a very quick response time (as they have in the past) but the price ($270) is fairly premium.  Their plumber had to work really hard to clear this one - probably 90 minutes - but in the end, he got it. And it was worth the cost (he said that if he couldn't clear it, there would be no charge).  So:  pretty expensive, though in this time of inflation and trying to pay good wages, perhaps I need to adjust my expectations.  But worth it for the QUICK RESPONSE and for the hard work and success.

I needed the wax rings replaced on two toilets and Grateful Plumber came out and checked out another toilet while there to make sure it didn't have any issues.  i would definitely call again if I have any other plumbing issues.

Excellent company to work with! We had 3 different companies come out to check our broken air conditioner and provide us with a quote on a new unit, and Chapman surpassed the other companies in every way. They were knowledgeable, professional, and easy to work with. I'd recommend them to anyone!

First time we used Big Frog Plumbing based on a recommendation and we were not disappointed. Scott arrived on time and was very pleasant. He came up with a solution that eliminated the need to cut into our drywall.  Impressive! We will definitely use them again and recommend them to others.

I had Mike out to do some work on a hot tub in a new house.  He was helpful and beyond the work told me where to get parts so I could work on things myself.  That's the mark of a
Contractor that's got enough work they don't care about you doing some of the work to cut costs.

Called Bob and he came the same day. He is honest and works quickly. I'll use him again

Two plumbers came out to my daughter's house to reseat a toilet, install a water softener with plumbing already in place, and install a new vanity/sink. My daughter called to go over the estimate with me before authorizing the work to be done. When she told me it would be approximately $700, I thought that was reasonable. But then I was told that was only for that day's charges because they had to come back to install the water softener. The total was over $1800!  I asked to speak to one of the plumbers for a breakdown of the estimate. One of the charges was $198 for them to go to the hardware store and pick up a couple parts!  Yes, they wanted to charge almost $200 to pick up some parts!!  When I told them to forget about it and we would find someone else, the plumber frantically tried to talk me into using them and said he'd take off 20%. When I told him that still wouldn't work, he wanted to know what I would be willing to pay. I wouldn't have had them do service for any price with them trying to rip off my young daughter and then play The Price is Right with me over the phone. I was told the service call would be $29 if we didn't get the service done. When I told them we were declining service, they tried to rip us off again by saying it would be $49 for the trip charge. I don't know what is going on, but $1800 for three small plumbing jobs that would take a couple hours is astronomical, and I was shocked that a locally owned and operated company would be double the price of the next estimate I received. And to be charged $200 to go down the street to the hardware store was completely unbelievable. It's the plumber's job to have the necessary parts, and if they don't have the right parts, it's their job to go get them or order them to repair at a later date. I am attaching a picture of the estimate. Maybe someone can explain why the prices are so much higher than the subsequent two estimates I received and why my daughter was going to be charged almost $200 to pick up parts. I am very disappointed in Carter's Plumbing and expected better from a local company.

Plumber was friendly, professional and prompt. But pricing is what I'd have to call gouging. $321 to replace a leaking toilet shutoff valve. Ouch. And they charge $95 just to show up, so when the plumber quoted me $321, if I had turned it down I would have been stuck paying $95 for nothing. No-win situation.

When making the appointment I explained exactly what was needed, later the plumber told me they had flat pricing. I wish they would've told me that over the phone, instead I had to pay $95 to find out. It was a 10 minute job to install a $10 part, I just have no idea how they justify that pricing.

I will give them two stars because they got our drain running for one day. Emergency after-hours service is $109 even though the website doesn't really indicate that. It is $70 for a service call during business hours and then they refund the money if they need to use their machine which is $250 for an hour. We only got 40 minutes of the machine service and paid the $250.  The technician indicated everything was running fine and we should be good going forward. The next day our same drain was backing up again. They want to start all over and charge another $250 even though we didn't get our full hour of service yesterday... I called a competitor and they're going to come out tomorrow and do our line with the camera inspection for $88, I guess I should have went with that in the first place.

After ARS tried to screw me with a $2000. Quote for unstoppable my kitchen drain...I called Maxwell Plumbing and got the job done quickly for only $475. WOW!
Maxwell Plumbing is now my go-to Plumbing company!

Excellent response and service, but $175.00 to replace a couple of bolts that hold the water tank to the toilet bowl? Just a bit excessive. Have used them many times, 2 water heaters and other minor problems. Didn't think they were out of line on those repairs but will check around on any future repairs or problems.

Don't fall for the hype of them being an Indy local name!  Do your research and find a small local plumber on Nextdoor site or through neighbors or friends.  This company lied to our faces as they sent an inexperienced plumber to our home who had to take pics to get answers then took our $50 trip charge check and said he'd be back only to find out they weren't coming back until the following week!! We were without water and they knew this and then said WE WERE at fault when they knew the problem ahead of time!  They lied on the phone and said we didn't tell them it was a  different situation...we explained it exactly and even if it was a diff situation ( which it wasn't)..they should've had the knowledge to do it!!!  The plumber that arrived stated i have three other appts still and its 5pm... i can't do this one right now.  They knew it was not a basic replacement but this plumber didn't know how to do it and we had waited all day on him and then we got blamed!!! We had to fight to get our check back and thankfully we found an honest plumber through Economy Plumbing recommendation!  Steer clear of Godby!!!

Fantastic customer service, super nice staff from the person answering the phone (I forgot her name) to the two technicians that came to my house (Jeff & CJ). Very knowledgeable and quick. It's a locally owned company which is also nice. They were the most professional people to ever service my AC (I've had a few). Would highly recommend.

Called and scheduled an appointment for a few weeks ago to clean the coils and inspect our ac before it really got hot out. The day of the service they called and cancelled because there were more pressing jobs. Fast forward to now and my ac is not working, called Mower and they came over within a couple hours and found my line is frozen and more than likely due to a freon leak. The system has been working but not the greatest for a little bit now and would have been caught during the service I scheduled before the heat wave...  Don't advertise a service and then cancel, when you preach about continual maintenance and then do not have time for it I can tell you it's extremely frustrating.

5 star plus!! they are the nicest company to work with. Their staff from answering of the phone to the tech that comes to fix the repair - amazing. So professional and pleasant. The price is definitely reasonable and you know they are being honest. Love this company! Thanks so much for the great experience!

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php