Best Businesses in Indianapolis, IN

Jimmie Self with Who's Our Plumber is one of the most honest, fair, diligent, and knowledgeable plumbing contractors I have ever worked with.  I have hired Jimmie to work on my own house multiple times, and including 2 slab leaks that required the excavation of a portion of my garage, porch, sidewalk, and the installation of a brand new service line.   The company was not only diligent in completing the work, but also great at communicating with the my insurance company directly.   I recommend Who's your plumber to all of my real estate clients, friends, and family, and everyone has had an excellent experience related to timely service, pricing, and having their plumbing problem solved.

Had no idea til three weeks ago that Yelp had a fabulous feature...free concierge so to speak.  Yes, I did do an IRL Hoosier football wave by myself for this as if I was on the 50 yard line.  Happen stance on Yelp when I figured it out ;) .  I'm also sending a big whoop whoop for this today.  Thank you YELP!

After some disappointing efforts from other plumbers last month July/August 2022, this concierge feature on Yelp proves amazing.  

All I did was used what I had with Yelp & explained what was needed in the app then inserted pics.  Four local plumbers contacted me within seconds. A Team Plumbing Company being one of them. Adam at A Team Plumbing Company (Indianapolis) is quite stellar in the customer service department.  He far exceeded my expectations.  

Yes, we're all busy these days.  However IMO follow up is what will help a local business prosper.  Clear explanation is a plus.  Tho I'm not well versed in any technical plumbing words, Adam knew what I was referring to & what I knew was needed but couldn't say it to remedy our situation.  Per then sweating v Pex.  These words mean something else to me :).   I never felt as if Adam was trying to talk over my head or trying to make a fast buck. Thank you so much Adam!  Your patience & kindness is greatly appreciated.  

With supply chain issues, gas prices, & etc being what each Hoosier is dealing with today or trying to, these folks at A Team Plumbing Company understood this as well.  Things happened that prevented us from hiring this company.  Adam's follow ups made a positive impression on me personally.  This impression is why I'm writing this today.  I've spoken to this owner, Adam.  The vibes I received from him & his team are similar to the set of standards I have for myself.  Having it extended back to me without knowing another IRL or conducting paid business with them says more to a person like me.  

I know most definitely if or when I need Adam's expertise at A Team Plumbing Company, he will immediately contact me back to set it up.  I will be happy in doing so.

Kudos to this local establishment for sure!

I had a major hot water tank leak. David responded quickly to my request and was able to come out the next day. He kept me informed as to when he would arrive so I was able to get other things done as opposed to being stuck waiting.  He was courteous and thorough and talked me through all my options. I needed a new tank and he went and got what was needed even though it was almost 5pm and came back and finished the job so we could have hot water that night. He made sure my utility area was clean and tidy after he completed the job and I very much appreciated that he stayed until 7 pm to take care of my issue. The price was reasonable and the service was great.

So I finally had it with the tapping noise in one of our bathrooms. Fearing the worst (a leak) even though I had let this go on for some time, I decided today was the day to get a leak detection done.

To my surprise, Chris and Zack actually were able to work me into their schedule on the same day. The whole process took about almost 2 hours, but they were very thorough. Fortunately, the issue wasn't a leak and was just contracting/expanding older pipes.

I really appreciated the thorough explanation and answers to my questions. Chris and Zack were friendly, and it felt like I was talking to neighbors that were helping me out rather than someone I hadn't met. Chris is the business owner, and he offered to help out in the future should the need arise (and we both hoped it won't)! It's always reassuring to know that there are reliable service providers out there who take care of their clients whether it's first time service or return business!

Very happy with their quick response, excellent workmanship , and pricing. Highly recommend...

This is a good company and Lucas, the person that provided my plumbing services, could not have been more professional.  I would recommend using this company and Lucas in particular.

I needed a new toilet installed and a friend recommended Sordahl plumbing. The man who came out was knowledgeable and was able to get everything switched out quickly. It's working great! I'm having them come back next week to install some cut-off valves under the sinks. I'd recommend for efficient and good service.

I have hired them for 2 major jobs and he is always fair priced and works me in quickly. Top quality work and communicated very well ! Will always call him first for plumbing needs !

We had a plumbing leak in our basement. We called Service Plus - two different guys fiddled around the entire day and then they let us know that they were going to need help from a more senior guy who could come out later in the evening. Until then, no using water, period. They called later explaining that it would be even later than expected, possibly 10 or 11pm, which turned into later, which turned into the next morning. They sent a more senior guy who came out and said that we needed a new grinder pump which, with installation, they estimated at $7782.

Sent them away and called Covalen, who charged me $3382 with tax and installation.  Covalen, Rick 317-308-2957

These gentlemen were wonderful! They came out on a Thursday evening to give us a quote, and we're back Saturday afternoon to do the job of installing an additional outlet in the garage. They were very thorough on the planning, and the checked a couple times to make sure they were doing what we wanted. They were very well priced, courteous, quick with their work, and cleaned up after themselves. We will definitely use them again for future electrical projects.

I cannot say enough good about Isley Plumbing, and especially their master tradesman, Jake Lembke. We have used Isely for most of our plumbing issues since moving to Carmel 14 years ago: fixing an outside natural gas line, installing a new frost proof outside faucet, installing new ball valves on our outside water lines, fixing the inner valve in our new bathroom shower that had recently been installed backwards by the remodeler, installing a new kitchen faucet, and making expert repairs on our kitchen drain pipe configuration. Isley's prices are reasonable, their service prompt and on-time, they explain everything, their workmanship is top of the line, they are most honest, courteous, and accommodating, and their web site is easy to navigate. I could not ask for anything more.

Scheduling was easy, very polite @ the office/scheduling & service the next day!  We needed our septic tank pumped & their employee, Shane Knight, was wonderful to deal with. Prompt service & called prior to coming, & just about right on the targeted time given to me!  I would use them again!

Kit is so reliable and affordable. We've been using his services for several years in Anderson and Muncie. He has helped us manage some major repairs such as plumbing issues, electrical, painting,  drywall..you name it he can fix it. He has been a huge blessing and life savor for us being that we are out of state landlords. You really need good honest people like him in this business.

short and curt review. on Wednesday 8/4/21 our A/C went out. My wife called them based on their review? They were quick to respond . The technician told my wife the condensing fan motor was bad. New one would cost $1600. Now the bad news. It will take 4-6 weeks to get the part. But we have new complete units available to install by next week. We don't break down complete units for parts, he said. He also told my wife that a new condensing unit would not match up to the old inside condensing coil so a totall replacement of the entire HVAC was needed. So he could have some qualified people come look at it  for proper sizing.
I ordered the hard to find part and had it delivered on Saturday 8/7/21. I didn't like the hard sell or up sell he offered my wife. So I called someone else to look at it. Fan motor might be bad but after he showed me what was really wrong. The Johnson technician was not honest. New tech showed me the leaks on the coil. Replacing the fan motor was pointless. The unit had cooked itself. Because of the fan motorways  not working. Johnson technician could have made a sale and we would be on our way to a new out door unit by Tuesday. On Saturday the 8/7/21 I called the Johnson heating and cooling office because the technician never forwarded a quote to us. He never submitted to his office that we needed items for repairs or replacement. I want want my $149 diagnostic fee returned. Dishonest, incomplete diagnosis of the problem and incompetence. Failure To complete the task at hand.

I hired them July 11 2019 for an A/C issue. It was an overnight call. They boast 24hr service and I was charged $169.00 service call for being after hours. I was okay with this as it was really hot in my house. The tech was upset when he called back and I could tell he was irritated to make an after hours call. Tech was at my house for 15 minutes replaced a Dual capacitor and charged me 169.00 service call as well as $481.38 for a $30.00 part! I had a coupon for $50.00 off and the tech told me I could use the coupon but only if I give them a 5 star review first. I complained the next day to a manager and was told I could have a free Heating tune up call. I scheduled that last week and Monday they were to arrive between 10 and 2. I took off work to be here and at 9am they called and canceled as they said they were overbooked. I complained to a manager again now for the last minute canceled service call and received an apology and an offer to reschedule my tune up for 4 weeks later because now they are booked up. This is not a good company. There are many other companies out there to go with.

I moved into a new home back in March. On April 13th, 2018, I had to use my home warranty because my Water heater was leaking.  The water wasn't staying in the pan and it was leaking all over my ceramic tile and onto the carpet. Kevin from L.D. Smith Plumbing came out. He told me I needed to have the water heater replaced. I agreed. He replaced it and installed the new one. He informed me that the home warranty didn't cover the disposal of the old unit, so at this time I paid $140, so he could take my old broken one away. Kevin at this time only replaced the water heater and not the pan. We talked about water leaking out of the pan and he saw water under the pan. He said that it will dry out, there was just a lot due to it leaking.

Now fast forward to 9/21/2018, I had to have them come back out (through the Home Warranty) because the pipe on my water heater was leaking again! It was not holding in the pan again! I had to keep switching out towels every day for two weeks prior because the pan was leaking all over my ceramic tile and carpet again! When Kevin came back in he told me that he talked to the home warranty company and they said they would cover the leaking pipe, but I needed to add a expansion tank and they didn't cover that. He then joked about how he had to word things correctly to the home warranty people because they are picky about what they cover. He told them he had to change the pipe (which was on the side of the water heater), but when he told them that the pan was leaking again - they all of a sudden wouldn't cover him removing the water heater, so I had to pay out of pocket for that and that cost was $544! I at this time asked him why I would have to pay to have him pull the water heater out to see if there was a crack in the drain pan and his response was Well it's not covered and that is the cost of labor to unhook the unit and pull it out to replace the pan. I stood in disbelief because the water heater needed removed anyways so he could fix the pipe and cut the pipe on top to install the expansion tank. He just looked at me like he understood, but said he had to charge me that. This was on top of the $364 I had to pay for this expansion tank because supposedly the water heater heats up too fast and it needs more room for the water to go when it expands. Not sure if this is true or not because right now I'm not believing anything I was told by this company. I had to pay the total $908 so I could actually have my 5 month old water heater working properly.

I called the office on Monday 9/24/2018 to try and talk to the owner about my issue. I in no way needed to pay the $544 for him to disconnect and remove the water heater when he had to any ways to fix the pipe and install the expansion tank! I spoke to Jennifer, who claimed to be the office manager. At first she was extremely rude when I was explaining the situation to her and told me that back in April, Kevin never put notes in the system from my order about the pan leaking, therefore it was too long ago to assume that it was an issue back then. I explained THREE times how Kevin told me he'd have to remove the water heater to fix the pipe and install the expansion tank on top because he had to cut the pipe on top of the water heater to install the tank. She finally just said she would talk to the owner of the company and he would call me back. About 15 minutes later I received a call back from Jennifer stating the owner Lance, said she could refund $100 for the inconvenience. WHAT!?!?! I asked her what $100 of the $544 I paid for him to just remove and disconnect the water heater meant and why was it only $100, when in no way should I have had to pay this amount. All she would say is that Lance, the owner, told her just to do that, but she didn't know why it was only $100, she would put it back on my debit card I paid with.

I am in EXTREME DISBELIEF about this experience. I feel 100% taken advantage of and lied to. When I let a service pro in my home, I'd expect them to be professional and do the right thing. I have asked the owner Lance to reach out to me, but still haven't heard anything from him. This was wrong and just a way for the company to get money from a home owner and the home warranty company.

STAY CLEAR OF THIS COMPANY. If the home warranty company assigns your plumbing issues to this company, call and have them send the request to a different local company! They take advantage of the customer and are just out to get as much money from a home owner as possible and double dip with getting money from the home warranty company. Their office staff is unprofessional and rude. Also, the owner Lance, must not care too much about his customer's experience if he won't even reach out and at least have a professional conversation with a customer.

I contacted B&W when another company gave  me a high estimate to fix my HVAC   I am glad i did .   They found the problem that the first company missed.  They fixed it for $1400 less than the first companies estimate.  I will use them again.

My floor drain was plugged up I call just Drains because I like their commercial. The tech was rude and yelled and cussed at the drain. Needless to say he couldn't clear the drain he said it was a collapsed Line and recommend  a company that could replace it. Looking back this must have been a friend cause he wanted a $1000. Anyway I called Mr plumber and the camera tech said his line would not work and suggested  I use a blow bag which hooks to your hose expands in drain shoots a power jet stream into the clog!/it worked cleared my line. I called and talked to just Drains supervisor came out and said no refund even though the tech could or would not fix it as well as the missed diagnosis. $147.00 down the drain because of crooks please help by forwarding this review to everyone u know

Updated 11-20-14 to add my final experience with Summers:  I scheduled a service call for today and burned a vacation day from work to be home for my appointment.  I was given an arrival time between 2:00 and 4:00 pm.  At 1:50 pm I received a call from a Summers customer service rep telling me that they would have to reschedule my appointment because they had too many emergencies today.   I told the representative that I had taken a vacation day today for my service call and asked if someone could come after finishing with the emergencies?  She said I have no one to send but I can reschedule your appointment for two weeks from now.  Seriously, two weeks is their next available appointment?? AFTER they cancelled my appointment, last minute, causing me to waste a vacation day?  Paying $150 per year to join their Priority Club means nothing when it comes to scheduling.

Done. With. Summers.  

I have given them way too many opportunities in the past several years simply because I like their service techs but I can no longer deal with their serious lack of consideration for customers and impossible scheduling.

End of update

I have no complaints with their service employees but the customer service isn't very helpful or friendly.  It is difficult to make an appointment, unless  you plan to take a day off work several weeks in advance.  It seems no matter how far in advance I try to schedule the date/time I need is not available.

The customer service reps seem to take great pains to ensure that their service techs aren't inconvenienced.  They call a week ahead of time to confirm your appointment, and then they won't send their service people until they receive a verbal confirmation over the phone on the day of the appointment, even though you have already confirmed the appontment.  And it doesn't matter if you work a mile from your home, they won't allow a service tech to head to your home unless you are there waiting.

On my last service call (which was just an annual cleaning) Summers called to confirm my appointment a week ahead of time.  I know from prior experience that the tech usually arrives at the end or after the two hour appointment arrival window that is given.  So I have to leave work and wait at home for up to two hours, often much longer, while I wait for the tech to arrive AFTER I give a verbal verification that I am home, waiting.

I will point out that I have NEVER missed an appointment or made the tech wait for me so Summers has no reason to believe that I won't be there when the tech arrives.

When the customer service rep called me to say that the service tech was ready to head to my house I asked how long it would be so that I didn't have to leave work if I was going to be waiting two hours or more.  The rep told me, I don't have that information, only that he will head your way as soon as you are home to give verbal conrfirmation.  

I asked, Head from where?  She told me again that he would simply head my way as soon as I was home to give a verbal confirmation.  I explained that I worked very close to home and didn't want to leave two hours before he showed up.  I explained that if I knew where he would head from it would help.  She again stated, less patiently this time, that all she could say was that he would head my way only AFTER I was home to give a verbal confirmation.  So was he going to head from  Carmel?  Greenwood?  Terre Haute?  

So I gave up and went home so that I could give my verbal confirmation, and of course I waited the usual two hours for him to show up.  I always end up thinking, Who is the customer here??  Everything is done for the convenience of Summers, rather than their customers.

One time I had an appointment that I had made weeks before, and Summers had called to confirm one week before.  I had taken the day off work to get my furnace serviced but no one from Summers called to tell me that they had cancelled my appointment that day.  And when I told the rep that I had taken the whole day off work because of that appointment, which they had confirmed the previous week, all she said was, When would you like to reschedule?  And then their next available appointment was weeks away, even though Summers had neglected to call me to even let me know that they were cancelling my appointment!

I have been a Summers customer for several years and although I like the service techs I am about done with Summers.  It is too difficult to schedule an appointment and I don't care for their lack of customer service.

I have paid to join their priority service club every year but it seems to make little difference.  I still can't get a convenient or timely appointment.

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