Best Businesses in Indianapolis, IN

Jimmie Self with Who's Our Plumber is one of the most honest, fair, diligent, and knowledgeable plumbing contractors I have ever worked with.  I have hired Jimmie to work on my own house multiple times, and including 2 slab leaks that required the excavation of a portion of my garage, porch, sidewalk, and the installation of a brand new service line.   The company was not only diligent in completing the work, but also great at communicating with the my insurance company directly.   I recommend Who's your plumber to all of my real estate clients, friends, and family, and everyone has had an excellent experience related to timely service, pricing, and having their plumbing problem solved.

Had no idea til three weeks ago that Yelp had a fabulous feature...free concierge so to speak.  Yes, I did do an IRL Hoosier football wave by myself for this as if I was on the 50 yard line.  Happen stance on Yelp when I figured it out ;) .  I'm also sending a big whoop whoop for this today.  Thank you YELP!

After some disappointing efforts from other plumbers last month July/August 2022, this concierge feature on Yelp proves amazing.  

All I did was used what I had with Yelp & explained what was needed in the app then inserted pics.  Four local plumbers contacted me within seconds. A Team Plumbing Company being one of them. Adam at A Team Plumbing Company (Indianapolis) is quite stellar in the customer service department.  He far exceeded my expectations.  

Yes, we're all busy these days.  However IMO follow up is what will help a local business prosper.  Clear explanation is a plus.  Tho I'm not well versed in any technical plumbing words, Adam knew what I was referring to & what I knew was needed but couldn't say it to remedy our situation.  Per then sweating v Pex.  These words mean something else to me :).   I never felt as if Adam was trying to talk over my head or trying to make a fast buck. Thank you so much Adam!  Your patience & kindness is greatly appreciated.  

With supply chain issues, gas prices, & etc being what each Hoosier is dealing with today or trying to, these folks at A Team Plumbing Company understood this as well.  Things happened that prevented us from hiring this company.  Adam's follow ups made a positive impression on me personally.  This impression is why I'm writing this today.  I've spoken to this owner, Adam.  The vibes I received from him & his team are similar to the set of standards I have for myself.  Having it extended back to me without knowing another IRL or conducting paid business with them says more to a person like me.  

I know most definitely if or when I need Adam's expertise at A Team Plumbing Company, he will immediately contact me back to set it up.  I will be happy in doing so.

Kudos to this local establishment for sure!

Responsive, punctual, and transparent.
Easy to contact and arrange appointment online.

As well fast online invoices.

We hired Precision Leak detection to locate the leak- He was wonderful, came out the day we called him, pinpointed the leak with thermal imaging, ultrasound and pressurized the lines with air to double check with ultrasound. Very informative and accurate. We Highly Recommend!

Pleasant plumbers, kept me informed, cleaned up each day, very respectful, easy to understand billing (which added up and was under the original quote), quickly installed and very informative!

This is a good company and Lucas, the person that provided my plumbing services, could not have been more professional.  I would recommend using this company and Lucas in particular.

I needed a new toilet installed and a friend recommended Sordahl plumbing. The man who came out was knowledgeable and was able to get everything switched out quickly. It's working great! I'm having them come back next week to install some cut-off valves under the sinks. I'd recommend for efficient and good service.

Super quick and professional response. They were able to come the next day for a quote and were able to complete the work in the same day. Had a pipe start leaking below the slab. They were able to chip through the slab to repair and patch the slab before leaving. 10/10.  Will call again.

I am SO thrilled with my service from Jesse Jones from Covalen in Indianapolis.  He was professional, respectful, and very accommodating. He explained all of what was going on to me in a way in which I understood. He answered all questions that I had and made me feel a lot better about my situation. He is knowledgeable in this field and knows what he's doing. Jesse is an A+ employee. If I ever need to call this device again, I will ABSOLUTELY be requesting him.

These gentlemen were wonderful! They came out on a Thursday evening to give us a quote, and we're back Saturday afternoon to do the job of installing an additional outlet in the garage. They were very thorough on the planning, and the checked a couple times to make sure they were doing what we wanted. They were very well priced, courteous, quick with their work, and cleaned up after themselves. We will definitely use them again for future electrical projects.

Great company, really enjoy working with them. In my opinion they are the best in Carmel.

We recently purchased our home and shortly after moving in we started having septic problems. We had a few other companies come out and they just told us to be careful about how much water we were using as we had an old septic system, never once did they look deeper into our issues. One went so far as to tell me (sight unseen) that we needed a new system and it would be $30k.

Jump forward to 2 septic pumps in 2 weeks, I decided to call Acme to come out and try to diagnose our issues. The person I spoke with at the office was incredibly friendly and knowledgeable, telling me they would have someone out very early the next day.  Michael came out the following morning, took time to listen to me and try to understand what we were experiencing then immediately went to work. He discovered we had a compromised leech field and began discussing our options. He very easily could have told us that we were out of luck and needed a new system but instead he told us a rejuvenation would get us back up and running for a fraction of the cost. He sat with us patiently while we were waiting for the financing coming through, as soon as it did he got right to work. The same day he came out he had diagnosed and fixed our problem while also identifying some other issues we were having, which we (homeowners) opted to skip for the sake of saving money.

A few days later those issues he was concerned with, ended up becoming bigger problems. Michael came back out to take a look, free of charge, and confirmed that it was a bad pump. Again, within the same hour we had a new pump on site and he was hard at work replacing it for us and explaining the whole process to me so I could better understand our system. Extremely impressed with his professionalism.

This could have easily been 10x more stressful on our family and our finances but rather than gouging us, Michael saw to get us back up and running in the most cost effective way.

ACME will be the ONLY number I call when I have any issues with our septic. They have earned my trust and confidence time and time again. Do yourself a favor and call these guys!

(There was a few other individuals that showed up to help with the job, however I unfortunately do not remember their names but they were also extremely kind and professional)

I needed someone to help my elderly Mom out with a couple of repair problems, and I don't live in the area. Kit was super responsive and timely. Kit quickly identified the issue and resolution. Then he followed through to finish the repairs. Great guy. Thank you, Kit!

I don't know about anyone else, but I am super paranoid about who I have work in my home. If you watch Unsolved Mysteries half of the time the crazies who kill the little old lady are the guys who did work on her house. That's why I try to hire local family owned companies who have a low employee turn over. Johnson Heating Cooling and Plumbing have taken care of my furnace for 11 years. I just had them replace my air conditioning unit that was over 20yrs old. Both employees who came to my home expressed their gratitude for working for such a great company. They are local guys, committed family men who love the Greenwood community. This company, like many other Greenwood businesses is very proactive in their generosity to our wonderful city.

Gave two stars because they were fast in responding to my call, however it seemed like the plumber was trying to fix things that did not need fixed. Also was told by the dispatcher that there would be no fee for the service call itself, when there was really an $89 fee. Quoted me $900 for a repair. Called a different plumber and he was able to make the same repair for less than $200. UPDATE: The repair from the other plumber ended up only costing $70.

Had JD Smith install a water heater 11/2016. Found that it was damaged prior to installation but they installed it anyway and didn't bother to inform me about it. I wrote to them concerning the damage and here is their reply:

Thank you for reaching out to us in regards to your water heater installation.  I have reviewed your picture and your invoice history as well.  Water heater installation can be quite an adventure.  Getting them loaded and unloaded on our vehicles, dragging them upstairs or holding on for dear life as we go downstairs.  Squeezing them around corners in homes and into tight little closets all without damaging the door trims, carpet or walls.  On many occasions the water heater jackets get scratched or dented in the process.  Sometimes they even come out of the box with a dent or imperfection on the jacket.  In almost all cases the issue is purely cosmetic and does not affect the performance of the water heater or the warranty.  The jacket of the water heater performs the task of holding insulation in place and providing a bit of clothing on what would otherwise be an ugly black steel tank.

Our technician should have brought this to your attention and explained what I have explained above.  For that I apologize.  However, I can assure you that in no way is your water heater compromised nor will it's warranty or performance be lessened in anyway.  Once again, thank you for contacting us and for your business.

Sincerely,

Terry Illy
Assistant Manager
L.D. Smith Plumbing, Inc.
(317)927-7186

Seems it's just too bad if you end up with damaged goods and customers just have accept that fact. If I had them deliver a new TV or stove with damage, would that be acceptable? Why is this any different?
The assistant manager cavalierly dismissed my claim, so I'll let you decide if you want to have them do your plumbing work.

Loved that they were knowledgeable and didn't have any hidden fees. They offer the best option. They were the only one that knew how to repair our tankless water heater after calling several places!

Stay away!

I called because my shower wasn't draining.  They ran the main line and snaked the shower, which didn't help at all.  The guy got poop and/or mud on my carpet. He left, knowing the drain didn't clear. Several weeks later (admittedly should've called sooner) I called back and talked to the owner.  He was rude as hell, and basically said that that I was lying to him about how the guy who came did not fix the problem.  He kept saying Anyone reasonable would've called sooner.  First he blamed it on my old pipes, then I told them it was a fresh remodel and he blamed it on my new pipes.  Nearly $300 down the still-clogged drain.
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Edit: Hope Plumbing came and snaked/plunged the drain and put some drain cleaner in and it works great.  Just drains should've been able to finish the job.

BUYER BEWARE! PROCEED WITH CAUTION! In my effort to assist my aged parents with a 2 yr old water heater issue that Summers installed previously, it was immediately discovered how UNRESPONSIVE, UNSCRUPULOUS, and UNETHICAL this company is. Upon request, my 85 y/o father received a quick quote to replace the newer water heater for discounted rate of $760+/-, even with a purchased maintenance plan offered by Summers. However, after I interceded for further explanation and responsiveness, their reaction was slow. It took significant persistence, and a different service technician to offer a similar solution to replace the water - not repair it.
Since I knew the water heater is still under warranty, the idea of paying for a new water heater was unusual. Therefore, I requested an additional explanation. A Supervisor called me and did not offer any sound or reasonable justifications for the required fee to replace (FYI, the discussion was comical with his attempt to justify). Shortly into our conversation, he immediately offered a 50% discount (which in itself was an unusual compromise, if he felt the fee was justified). He attempted to gauge my reaction like a used car salesman and met reluctance instead because my father should pay nothing = $0.00. In conclusion, the supervisor approved the work order without fees.

Do I feel like I won? HECK NO. I feel like a dodged a bullet.
I was NOT trying to win or get something for free...only sound justification to pay fairly.

This company obviously has an unscrupulous practice to deceive when convenient or possible. If they can get a few bucks easy...the will try. If there is any push-back or reluctance from the customer then acquiesce and chalk-it-up for a good try

Homeowners, BEWARE OF THIS COMPANY AND THIS PRACTICE. IF you feel like you're being unfairly treated...you probably are.

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