Best Businesses in Indianapolis, IN

Jimmie Self with Who's Our Plumber is one of the most honest, fair, diligent, and knowledgeable plumbing contractors I have ever worked with.  I have hired Jimmie to work on my own house multiple times, and including 2 slab leaks that required the excavation of a portion of my garage, porch, sidewalk, and the installation of a brand new service line.   The company was not only diligent in completing the work, but also great at communicating with the my insurance company directly.   I recommend Who's your plumber to all of my real estate clients, friends, and family, and everyone has had an excellent experience related to timely service, pricing, and having their plumbing problem solved.

We were in need of emergency service to fix our washer and dryer.  I called at 12:30 to check on availability and they were at my house by 3.  They fixed the issue quickly while also explaining to me why the issue was occurring and how to notice in the future of a potential problem.  I was impressed by the professionalism of each person I spoke with today and their rate was extremely reasonable.  A Team will be my first call the next time we need a plumber.

Aqueduct saved my mom $2750 over a quote from a large local firm! David came out, rapidly diagnosed the problem, and fixed it on the spot within a couple hours. No more leaks! The 'big company' guy wandered around the house dropping quotes for new toilets, drilling holes, and replacing all the lines that had nothing wrong with them. SO... if you want somebody who straight-up and no BS, David is the guy! (OTOH if you want outrageous quotes and massive up-selling, then go with Acme...)

So I finally had it with the tapping noise in one of our bathrooms. Fearing the worst (a leak) even though I had let this go on for some time, I decided today was the day to get a leak detection done.

To my surprise, Chris and Zack actually were able to work me into their schedule on the same day. The whole process took about almost 2 hours, but they were very thorough. Fortunately, the issue wasn't a leak and was just contracting/expanding older pipes.

I really appreciated the thorough explanation and answers to my questions. Chris and Zack were friendly, and it felt like I was talking to neighbors that were helping me out rather than someone I hadn't met. Chris is the business owner, and he offered to help out in the future should the need arise (and we both hoped it won't)! It's always reassuring to know that there are reliable service providers out there who take care of their clients whether it's first time service or return business!

Pleasant plumbers, kept me informed, cleaned up each day, very respectful, easy to understand billing (which added up and was under the original quote), quickly installed and very informative!

This is a good company and Lucas, the person that provided my plumbing services, could not have been more professional.  I would recommend using this company and Lucas in particular.

I needed a new toilet installed and a friend recommended Sordahl plumbing. The man who came out was knowledgeable and was able to get everything switched out quickly. It's working great! I'm having them come back next week to install some cut-off valves under the sinks. I'd recommend for efficient and good service.

Super quick and professional response. They were able to come the next day for a quote and were able to complete the work in the same day. Had a pipe start leaking below the slab. They were able to chip through the slab to repair and patch the slab before leaving. 10/10.  Will call again.

We had a plumbing leak in our basement. We called Service Plus - two different guys fiddled around the entire day and then they let us know that they were going to need help from a more senior guy who could come out later in the evening. Until then, no using water, period. They called later explaining that it would be even later than expected, possibly 10 or 11pm, which turned into later, which turned into the next morning. They sent a more senior guy who came out and said that we needed a new grinder pump which, with installation, they estimated at $7782.

Sent them away and called Covalen, who charged me $3382 with tax and installation.  Covalen, Rick 317-308-2957

These gentlemen were wonderful! They came out on a Thursday evening to give us a quote, and we're back Saturday afternoon to do the job of installing an additional outlet in the garage. They were very thorough on the planning, and the checked a couple times to make sure they were doing what we wanted. They were very well priced, courteous, quick with their work, and cleaned up after themselves. We will definitely use them again for future electrical projects.

We have used Isley Plumbing many times over the years. We have used them for service calls for our sump pump, among other things. We also had them plumb our entire basement when we finished it.  They are always timely, professional, and do great work. I would definitely recommend them.

Acme did a great job running a gas line connection for my grill. Detailed quote and Dave really explained the scope of the job and helped me understand how the connection would mesh with the natural gas grill. I would strongly recommend this company!

Kit is honest, reliable, knowledgeable, hard working and very investor friendly. He has helped us in different situations from getting a house rent-ready to trimming trees and changing lockboxes. We trust him and can highly recombed him for anyone!

Don't expect the company to show up on time for an estimate.  I was kept waiting a hour with no phone call.  Not a way to run a business.  There are many other business that know how to be courteous to their new customers.  Way to lose a $7000 sale.

I was referred to this company by Utility shield. They were very helpful and arrived promptly the next day just  30 minutes after the start of their 4 hour arrival window. My water heater had stopped working and was beginning to leak on the floor a little. The plumbers name was Chris Davis and he was very helpful and he even waited patiently while I put our 2 big dogs away. He said because of the age of the unit that it was not worth repairing. I expected that would be the case. Utility shield refused to cover anything because they are scamming jerks. Chris was very sympathetic and quoted me the cost of replacement which was a little high but quite normal for a top grade plumbing contractor. I told him thank you and even though I still do not have hot water, I would recommend this company. Their people are courteous and polite.

Had JD Smith install a water heater 11/2016. Found that it was damaged prior to installation but they installed it anyway and didn't bother to inform me about it. I wrote to them concerning the damage and here is their reply:

Thank you for reaching out to us in regards to your water heater installation.  I have reviewed your picture and your invoice history as well.  Water heater installation can be quite an adventure.  Getting them loaded and unloaded on our vehicles, dragging them upstairs or holding on for dear life as we go downstairs.  Squeezing them around corners in homes and into tight little closets all without damaging the door trims, carpet or walls.  On many occasions the water heater jackets get scratched or dented in the process.  Sometimes they even come out of the box with a dent or imperfection on the jacket.  In almost all cases the issue is purely cosmetic and does not affect the performance of the water heater or the warranty.  The jacket of the water heater performs the task of holding insulation in place and providing a bit of clothing on what would otherwise be an ugly black steel tank.

Our technician should have brought this to your attention and explained what I have explained above.  For that I apologize.  However, I can assure you that in no way is your water heater compromised nor will it's warranty or performance be lessened in anyway.  Once again, thank you for contacting us and for your business.

Sincerely,

Terry Illy
Assistant Manager
L.D. Smith Plumbing, Inc.
(317)927-7186

Seems it's just too bad if you end up with damaged goods and customers just have accept that fact. If I had them deliver a new TV or stove with damage, would that be acceptable? Why is this any different?
The assistant manager cavalierly dismissed my claim, so I'll let you decide if you want to have them do your plumbing work.

I contacted B&W when another company gave  me a high estimate to fix my HVAC   I am glad i did .   They found the problem that the first company missed.  They fixed it for $1400 less than the first companies estimate.  I will use them again.

10 years ago Just Drains cleared my 8 sewer line using a 6 cutter.  So their work having lasted a decade, I called them again.  I told the office, then the technician, that I had a 8 line and 40' run and needed a 6 cutter.

This time the technician used a 2 auger and apparently just bored a two inch hole in an 8 clog.  The drain ran for 5 weeks before the small hole closed up again.

I called and explained how I thought the technician messed up the job.  They said 30 days warranty, why didn't you call and complain after the technician left?

The phone person and manager were both quite rude saying that I was wrong about why the cleaning lasted 35 DAYS instead of 10 years and refused to make good.

When they ask if I wanted them to pay for them to come out again, I ask why I should pay for them to fix their technician's screw-up instead of calling their competitor for a proper job.  They hung up.

Thank you so, so much for working on my water heater on a Sunday, and doing such a great job, and not overcharging in my book.  I am so very happy with the service Mike gave me, and would definitely recommend this service to my local friends.

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