Best Businesses in Indianapolis, IN

Jimmie Self with Who's Our Plumber is one of the most honest, fair, diligent, and knowledgeable plumbing contractors I have ever worked with.  I have hired Jimmie to work on my own house multiple times, and including 2 slab leaks that required the excavation of a portion of my garage, porch, sidewalk, and the installation of a brand new service line.   The company was not only diligent in completing the work, but also great at communicating with the my insurance company directly.   I recommend Who's your plumber to all of my real estate clients, friends, and family, and everyone has had an excellent experience related to timely service, pricing, and having their plumbing problem solved.

Had no idea til three weeks ago that Yelp had a fabulous feature...free concierge so to speak.  Yes, I did do an IRL Hoosier football wave by myself for this as if I was on the 50 yard line.  Happen stance on Yelp when I figured it out ;) .  I'm also sending a big whoop whoop for this today.  Thank you YELP!

After some disappointing efforts from other plumbers last month July/August 2022, this concierge feature on Yelp proves amazing.  

All I did was used what I had with Yelp & explained what was needed in the app then inserted pics.  Four local plumbers contacted me within seconds. A Team Plumbing Company being one of them. Adam at A Team Plumbing Company (Indianapolis) is quite stellar in the customer service department.  He far exceeded my expectations.  

Yes, we're all busy these days.  However IMO follow up is what will help a local business prosper.  Clear explanation is a plus.  Tho I'm not well versed in any technical plumbing words, Adam knew what I was referring to & what I knew was needed but couldn't say it to remedy our situation.  Per then sweating v Pex.  These words mean something else to me :).   I never felt as if Adam was trying to talk over my head or trying to make a fast buck. Thank you so much Adam!  Your patience & kindness is greatly appreciated.  

With supply chain issues, gas prices, & etc being what each Hoosier is dealing with today or trying to, these folks at A Team Plumbing Company understood this as well.  Things happened that prevented us from hiring this company.  Adam's follow ups made a positive impression on me personally.  This impression is why I'm writing this today.  I've spoken to this owner, Adam.  The vibes I received from him & his team are similar to the set of standards I have for myself.  Having it extended back to me without knowing another IRL or conducting paid business with them says more to a person like me.  

I know most definitely if or when I need Adam's expertise at A Team Plumbing Company, he will immediately contact me back to set it up.  I will be happy in doing so.

Kudos to this local establishment for sure!

Responsive, punctual, and transparent.
Easy to contact and arrange appointment online.

As well fast online invoices.

We hired Precision Leak detection to locate the leak- He was wonderful, came out the day we called him, pinpointed the leak with thermal imaging, ultrasound and pressurized the lines with air to double check with ultrasound. Very informative and accurate. We Highly Recommend!

Very happy with their quick response, excellent workmanship , and pricing. Highly recommend...

This is a good company and Lucas, the person that provided my plumbing services, could not have been more professional.  I would recommend using this company and Lucas in particular.

I needed a new toilet installed and a friend recommended Sordahl plumbing. The man who came out was knowledgeable and was able to get everything switched out quickly. It's working great! I'm having them come back next week to install some cut-off valves under the sinks. I'd recommend for efficient and good service.

I have hired them for 2 major jobs and he is always fair priced and works me in quickly. Top quality work and communicated very well ! Will always call him first for plumbing needs !

I am SO thrilled with my service from Jesse Jones from Covalen in Indianapolis.  He was professional, respectful, and very accommodating. He explained all of what was going on to me in a way in which I understood. He answered all questions that I had and made me feel a lot better about my situation. He is knowledgeable in this field and knows what he's doing. Jesse is an A+ employee. If I ever need to call this device again, I will ABSOLUTELY be requesting him.

These gentlemen were wonderful! They came out on a Thursday evening to give us a quote, and we're back Saturday afternoon to do the job of installing an additional outlet in the garage. They were very thorough on the planning, and the checked a couple times to make sure they were doing what we wanted. They were very well priced, courteous, quick with their work, and cleaned up after themselves. We will definitely use them again for future electrical projects.

Very responsive and plumber did a good job.  Three star review was secondary to pricing.  Make sure you ask before work is done.  I had a hose bib replaced and a simple gas leak repaired and the bill was over $700.  I won't use them again because of the pricing.  Other then that they were great but it felt like I was being gouged.

Had plumbing issue in a bathroom and 2 outdoor water spigots replaced. Acme Plumbing showed up on time and did an awesome job! Will see recommend to friends and family!

I have used Captain FIx-It for 3 projects in my house. Kit is the best. On time, and not many company's out there like his.

Our air conditioner unit started blowing regular air and we called on a Sat. night. They responded back as I was leaving a message. The tech could be there on Sun. morning. He arrived and diagnosed the problem and told me the part (A condenser I believe) was Basically $250. Although I am no heating and air tech I went online before he arrived and was correct in what he told me was the issue. The part online was anywhere from $20 to $40. I don't know if a person has to have a license in order to get the parts needed, but a part with an 800% markup over what a price is online is ridiculous. Plus the weekend rate and part equaled $400. With all that being said, I would try to hold out another day (they did tell me that was an option) in order to save extra cash. 95 degree days are pretty miserable so we went with it and just paid the cost. Service was great, tech seemed like a good guy (forgot his name) but if you know a person with experience in that field, I would try to get them to help you and work out a deal with them if possible

Sam came to our house this am.  He arrived at the promised time, was efficient, courteous, and very knowledgeable.  He is ordering a part and said he would return within a few days to repair it.  It was a very positive experience overall and I would certainly recommend this company

I had the line to my sewer replaced as well as an exterior clean out installed since my home lacked this.  It was a big job requiring two holes in my yard and access through my basement floor.  The team kept me informed about their progress and plans throughout the project.  They also did a great job of containing the mess while working and cleaning up once the project was finished.  I am very satisfied.

I have worked with B&W Plumbing, Heating, Cooling and Drains multiple times for my rental property in Indianapolis. Their dispatch and customer service team are fantastic! Mesha and Crystal are always patient and helpful. Dave McDonough fixed a kitchen sink leak and replaced a kitchen faucet, sink bowl and garbage disposal. He did great work! Dontril Williams replaced a water heater for me and fixed a challenging slab leak in a tight space. He was easy to work with, communicative and went above and beyond for us.

I highly recommend B&W for your plumbing needs.

Stay away!

I called because my shower wasn't draining.  They ran the main line and snaked the shower, which didn't help at all.  The guy got poop and/or mud on my carpet. He left, knowing the drain didn't clear. Several weeks later (admittedly should've called sooner) I called back and talked to the owner.  He was rude as hell, and basically said that that I was lying to him about how the guy who came did not fix the problem.  He kept saying Anyone reasonable would've called sooner.  First he blamed it on my old pipes, then I told them it was a fresh remodel and he blamed it on my new pipes.  Nearly $300 down the still-clogged drain.
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Edit: Hope Plumbing came and snaked/plunged the drain and put some drain cleaner in and it works great.  Just drains should've been able to finish the job.

Updated 11-20-14 to add my final experience with Summers:  I scheduled a service call for today and burned a vacation day from work to be home for my appointment.  I was given an arrival time between 2:00 and 4:00 pm.  At 1:50 pm I received a call from a Summers customer service rep telling me that they would have to reschedule my appointment because they had too many emergencies today.   I told the representative that I had taken a vacation day today for my service call and asked if someone could come after finishing with the emergencies?  She said I have no one to send but I can reschedule your appointment for two weeks from now.  Seriously, two weeks is their next available appointment?? AFTER they cancelled my appointment, last minute, causing me to waste a vacation day?  Paying $150 per year to join their Priority Club means nothing when it comes to scheduling.

Done. With. Summers.  

I have given them way too many opportunities in the past several years simply because I like their service techs but I can no longer deal with their serious lack of consideration for customers and impossible scheduling.

End of update

I have no complaints with their service employees but the customer service isn't very helpful or friendly.  It is difficult to make an appointment, unless  you plan to take a day off work several weeks in advance.  It seems no matter how far in advance I try to schedule the date/time I need is not available.

The customer service reps seem to take great pains to ensure that their service techs aren't inconvenienced.  They call a week ahead of time to confirm your appointment, and then they won't send their service people until they receive a verbal confirmation over the phone on the day of the appointment, even though you have already confirmed the appontment.  And it doesn't matter if you work a mile from your home, they won't allow a service tech to head to your home unless you are there waiting.

On my last service call (which was just an annual cleaning) Summers called to confirm my appointment a week ahead of time.  I know from prior experience that the tech usually arrives at the end or after the two hour appointment arrival window that is given.  So I have to leave work and wait at home for up to two hours, often much longer, while I wait for the tech to arrive AFTER I give a verbal verification that I am home, waiting.

I will point out that I have NEVER missed an appointment or made the tech wait for me so Summers has no reason to believe that I won't be there when the tech arrives.

When the customer service rep called me to say that the service tech was ready to head to my house I asked how long it would be so that I didn't have to leave work if I was going to be waiting two hours or more.  The rep told me, I don't have that information, only that he will head your way as soon as you are home to give verbal conrfirmation.  

I asked, Head from where?  She told me again that he would simply head my way as soon as I was home to give a verbal confirmation.  I explained that I worked very close to home and didn't want to leave two hours before he showed up.  I explained that if I knew where he would head from it would help.  She again stated, less patiently this time, that all she could say was that he would head my way only AFTER I was home to give a verbal confirmation.  So was he going to head from  Carmel?  Greenwood?  Terre Haute?  

So I gave up and went home so that I could give my verbal confirmation, and of course I waited the usual two hours for him to show up.  I always end up thinking, Who is the customer here??  Everything is done for the convenience of Summers, rather than their customers.

One time I had an appointment that I had made weeks before, and Summers had called to confirm one week before.  I had taken the day off work to get my furnace serviced but no one from Summers called to tell me that they had cancelled my appointment that day.  And when I told the rep that I had taken the whole day off work because of that appointment, which they had confirmed the previous week, all she said was, When would you like to reschedule?  And then their next available appointment was weeks away, even though Summers had neglected to call me to even let me know that they were cancelling my appointment!

I have been a Summers customer for several years and although I like the service techs I am about done with Summers.  It is too difficult to schedule an appointment and I don't care for their lack of customer service.

I have paid to join their priority service club every year but it seems to make little difference.  I still can't get a convenient or timely appointment.

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