Best Businesses in Indianapolis, IN

I was referred to Paul Henderson Plumbing because they hold a warranty contract/relationship on the manufacturer of my water softener.  I called to verify this and they confirmed they have that contract.  I told them my scenario and they said they needed to send someone out.  The guy comes out access the problem, says he'll be back next week to fix it.  No mention of anything and the last time I spoke with someone in the office it was about them having the warranting contract/relationship with the manufacturer.  The guy comes out the next week just like he said and installed a part that should fix the problem.  Great! As the guy is leaving my house he says we'll send you the invoice....? First I had heard.  I get the invoice for $350 and was confused so I called.  They didn't even check if it was covered under warranty so she said she would check and get back to me.  Guess what, it wasn't under warranty (purchased less than 4 years ago).  The biggest issue I have is they charged me an initial trip fee of $45.  Their short explanation was (first, we charge everyone that), after probing we didn't know whether it was under warranty or not.  Well 2 things: 1. we could have check first with the serial number on the water softener and 2. Maybe mention to your clients that IF the system isn't under warranty, sending someone to look at your system will cost $45.

They performed the service well and the people they sent to the house were great.  I just personally think the transparency in cost or potential cost could have been handle a lot more professionally.

I just found my new plumber this morning. We had our sewer line back up on a Saturday night, Hunter Plumbing comes over at 8:30 on a Sunday morning (he was out of town at the time), takes care of the problem, tells us how to try to prevent the same issue in the future AND doesn't charge us an emergency/out of regular hours fee.
Professional job on the cheap...in my book, you can't beat service like that.
Thank you,

Techs were very good -saw the problem and fixed it in a reasonable amount of time.  Pricing seemed fair.  I would call them for future problems!

Always very helpful and responsive. They've helped us many times over the past seven years, and the service has always been great.

Thank you to Indy Water Heater and Softener LLC!!! They were responsive, thorough, and incredibly easy to work with. I thought I would be without hot water for much of the week and in four hours the slab leak we had was found, repaired, and covered back up. Thank you for the great work!

I had a dryer vent that severely packed and needed attention immediately. I made one call to Commercial Service and got an appointment for the following afternoon. They quoted me an average price for that particular work, and it ended up costing on the low end of that estimate. While I was unable to be home for the call, those who were said the technician was not only friendly, but he was extremely thorough and made sure to explain what was done in a way that anyone could understand. He even fixed that dryer hose at no cost, seeing that it was a bit too short to the wall. After he packed up and was heading out, he came back in once more, just to make sure he's cleaned up and connected everything back up for me. What a wonderful experience it was. For any future duct work or issues with my heating and air, I will definitely be putting a call in to Commercial Service.

The technician was very polite and thorough. He arrived in the timeline the company quoted. The work I had done was reasonably priced.

They went to the wrong address and then texted us saying the technician left since we didn't answer the door and would have to reschedule. Well that would make sense that I didn't answer a door at a house I do not live. They did not answer when I called and texted them to say we were home, so they must be at the wrong address. The rep later called to say it is not their policy to call when the tech arrives as they give a 30 minute notice when the tech is on their way, of which I did receive and replied to. Common sense would say, it is odd when the homeowner doesn't answer their door after they just confirmed via text. We will not use this company. And based upon the company's response to another negative review, they do not hold themselves accountable at all.

Scott was very professional today. Needed my water heater flushed and needed a solenoid in my touch Delta faucet. Called Kirby Brothers Plumbing, the plumbers that originally installed my faucet, and they don't repair faucets that they install! They don't stand behind their work! I guess I won't stand behind them! Attaboy is now my go to plumber. Scott was very helpful with all our plumbing questions and concerns around the house!
Thank you, ATTABOY!

Had the worst experience with both the labor and customer service at my small business. They charged me $315 to fix a leaky valve on toilet that took 10 minutes and 24.63 in total parts. They called it a flat rate so whether I needed a small fix like this one-or a bigger issue resolved there was nothing in the middle. They also quoted over 1k to clean up the pool of water in bathroom. It was deceptive and shady business practice in my opinion and would NEVER advise using their company.

We needed to have our (very old) sewer line replaced. We'd received a quote from another company but wanted to bid out such a large project. Carlisle was less expensive and did a very good job. They gave us multiple options and quotes as well as their recommendations on how to proceed. The sewer was a tight squeeze between houses, trees, and our gas line. They dug it up and replaced it, as well as some additional plumbing inside to reroute a pipe without any incidents. They were very good at explaining to me what they were doing and were courteous and professional when asking me to run water to test the line. I would recommend them for future plumbing projects.

Installers threw on umarked breakers that were not feeding the furnace and nearly caused electrical injury.  Installers didn't know an electrical circuit and I had to troubleshoot circuit for them.  Installers did not seal furnace - was losing alot of air and heat into garage.  Installers wired the A/C with the furnace so everytime furnace kicked on (in below zero weather) the A/C kicked on.  Installers agreed before performing work that company would bill us and then we could pay.  Owner (Chad Christian) then threatened to rip out new furnace if didn't pay on the spot.  Owner then also rudely dismissed every complaint that furnace was not heating house (when it was wired wrong).  Took 36 hours and alot of dealing with attitude from owner to get that fixed.  Lastly, because it has taken 7 days (which includes weekend and holiday) to pay the invoice, owner calls and rudely berates me for not paying yet while at the same time berating me for responding with all this same feedback to a feedback request email they sent me.

I made an appointment online through email and did not have to call anyone. I needed a water pipe replaced behind the water heater. Travis showed up and was straight forward with the very high price. I paid it because I had previously dealt with wildcatters who were not licensed and I wanted a professional who would stand behind their work. I had a $50 off coupon which he gladly honored. They are careful not to quote a price until they show up.  Travis was highly skilled and completed the pipe replacement in under 10 minutes with no fuss. It was $262.00 for installing a new 1/2 inch ball valve behind the water heater on the cold intake pipe. I paid way too much. There is expensive and then there is HOLY COW EXPENSIVE!  I would give them a higher rating but their prices are very steep. He was on time and professional but this company just charges way too much.
As Bill Murray said...No Job is too big! No fee is too big!
If you want top quality work and you can afford the high prices, then give them a call by all means. They stand behind their work but have your checkbook ready!

Indy Renovation did an amazing job!  We love our new master bathroom!  It's like a Spa in our own home!  The 2 men who did all the work ensured we were happy each and every day!  They were so talented and neat/clean!

I was very pleased with the service of Mr. Bill Applezet. He tried to work quickly and economize his time. My invoice was about as I expected it to be.

Indy had its first 2022 heat wave this week, and our A/C stopped working.  We've been using McNeely Owned for HVAC service the past few years, so we called them and spoke with Kim.  She was able to work us into their busy schedule.  Technician Jeremy arrived, did a great job trouble-shooting the issue, and soon got us up and running again!  We love doing business with McNeely Owned!  Their people are professional, knowledgeable, responsive and honest.  Thank you!

Larry Plumbing did some work in my house about a year ago, He was found by the contractor I hired back then and never had to deal with him personaly. Recently, I had a situation where my basement flooded due to a clogged outside drainage, although it took us some time to find, my first person to reach was Larry... here's where it gets fun, he picks up the phone and tells me that he has no interest to help out due to a bad past experience with the contractor I had when I was remodeling the house .. he then tells me to find someone else to fix my problems! This level of unprofessional customer dealing leaves me with a bad taste in my mouth and thought I would share so no one has to deal with this kind of issues in the future. I don't have anything negative to say about his job which has held fine, but definitely on his customer treatment and more on emergencies such as the one I just went through.
SS

He was the only plumber who come come within 4 hours for a leak in my garage.  I should have waited.   He did find the leak in an outside faucet and repair it.  He then takes me into cutting a vent in my furnace stack to heat my garage, then drive to a hardware store 5 minutes away to buy a vent.  He was gone almost 2 hours.  When he came back he looked at another leaking outdoor faucet and told me it was not urgent, and that he wasn't available again for 3 weeks.  He charged me almost $800, most of that labor for time he wasn't even at my home.  I called someone else a few weeks later.  The second leak caused a mold problem that had to be remediated, and the furnace vent is not to code and has to be removed.  By the way, the faucet he did repair no longer works.  What a crook!

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