Best Businesses in Indianapolis, IN

What a revelation!  When our water heater died over the weekend, I called Steve Morin Plumbing expecting to leave a message and hope for a response on Monday.  Much to my surprise, Mr. Morin answered and agreed to replace the water heater the next day by rearranging his calendar.  Later that Sunday evening, I exchanged photos of the existing installation and we discussed the process for the next day.  Steve's son Jesse arrived on time and completed the work efficiently including a full clean-up.  In this day and age when reliable contractors are all but impossible to find, these guys are awesome and will be our plumbers going forward.  HIGHLY recommended!

Steve was very professional and able to get out to my property the very next day. Gave me two options before moving forward and didn't charge us a service fee to diagnose the problem. Tenants are happy and I'm happy. Thanks again Steve!

Good company, reasonable prices. Quality work. 7 year warranty. RO installation was great too.

I had an plumbing emergency at my rental house and Ritchie P not only spoke with my property manager but did an outstanding job fixing the problem. Do not go with a cheap option like my rental did in the first place. Hire hope and they will do the job like it's supposed to be done. Absolutely so thankful for this man!!

We came home from dinner out and found that our sump pump had died and the basement was slowly flooding.  I called Seriously 24-7 and they sent out Andrew Miller who came right over from another job.  He was very understanding of the situation, explained all the options and once I choose, he got right to work.  One of the best workmen I have ever dealt with, especially considering the late hour.  I will definitely be calling them again for my next plumbing needs.

Price quoted was charged.
On time.  Quick and accurate assessment.
Quick job with sump pump replacement-in and out under an hour.

I hired them in Jan 2016 to fix broke furnace.  This cost over $450.  Broke again beginning of Sept.  (only worked about 6 weeks after repair) I went online to set up a repair service.  Online I was given the option of when I would like a call -morning -afternoon- or evening. I chose eve because I was at work.  As soon as I sent request they called me 9am...scheduled them to come out next day between 2-5.  I was at work and had to have someone go to my house to be there.  of course they showed up over an hour early told me my scheduled apt was 1-4.. .  Fixed again for over $400.  worked 3 days,  broke again.  Called them 3rd time scheduled appointment again 2-5 let them know that I was not happy they showed up early last time.  Again they showed up 1 HOUR before scheduled apt. and tried to convince me that I was wrong with the scheduled time again.... Was given estimate of over $400 I let them know that I have already paid way to much for it not to be fixed and that is when and ONLY them did the guy suggest a new furnace.  My furnace is less than 6 years old and if they could not have fixed it I should have been told on first visit.  I was in to deep and had to try to get it fixed so I scheduled another apt again 2-5 I made a huge deal to the lady on the phone that they keep showing up early and no one is home and that I was VERY unhappy about it.  I made sure that she understood that no one would be there before 2pm!   so they showed up for appointment at noon  2HOURS early  unbelievable ........ paid AGAIN to have it fixed .  It lasted 2 weeks.   I had to max out my CC to give them all my money and this does not help my credit to get a loan to get a new furnace with ANOTHER  comp.  It will be a long cold winter because I made the huge mistake with going with a company that cant even schedule properly and have techs that cant even tell when a furnace cant be fixed until they have made over $1000 off of you. extremely disappointed and cold.

My experience with this company was very pleasant and professional. I initiated a request for someone to come out online and was called the following weekday. The plumber was extremely courteous and professional.

Pictures indicated complicated door installation but my simple door installation was unacceptable! Asked if he could recommend someone......not able to recommend any one else. Gets one star because he at least got back with us.

Service was prompt and very fair.  Even left me with some knowledge on prevention, correction, and why the issue occurred in the first place. Very good experience. Will use again for future projects/issues.

We we referred to Jody and Carters My Plumber from another plumber who wasn't able to work on my home water lines. The office has been pleasant and understanding since my calls started in December. We formatted a plan for the leak, he added a military discount and we were so happy with the work. The employees were great and kept in close contact all day. They stayed and helped me do the application for the credit card through syncrony  which is a wonderful card. The interest rates are better than I've ever seen for a home credit line. We got a 9% apr until paid off but they have no interest for 18 month option and others around  3%  and 5%. The plumber stayed and texted and emailed all the photos without me even having to ask.

They work was done in less than a day which was wonderful and we are so happy happy we shopped around for quotes for an entire week. They were weren't the lowest (which was a small small shop) but they were runner up and we are so happy with our decision.

We received a thank you letter (hand written ) for our business with a Valentines Day gift card  to Starbucks.  it's the small thing and this company knows it!

Keep up the great work Carters My Plumber.

Have used them a few times, and they have consistently had experienced, quality technicians come out. My most recent experiences with them were for plumbing issues -- one bathroom and one kitchen issue -- and they came promptly and did a good job, even when one of the situations involved some trouble-shooting. Solid, trustworthy business. Would absolutely recommend them.

BUYER BEWARE!!  We called this company to assist with a leak in our shower.  We had used them before and felt they were fair in their pricing.  This time however, they gave an estimate of costs at nearly $2000 to repair a cracked valve.  We were surprised at how high the estimate was.  Feeling uneasy about the cost, my husband did a little research.  He discovered that the valve had a free lifetime replacement warranty.  My husband ordered the part from Delta and they shipped the valve to us free of charge.  It cost us a little under $100 to repair the whole issue, including replacing the drywall we had to cut out to access the pipes.  Needless to say, we felt they were less than honest in their estimate.  Additionally, when the tech was in our home, he was commenting about our need to upgrade our water softener and HVAC systems for efficiency purposes, which are still running and in good repair.  

After providing us the estimate, the tech never returned to pick up the tools he left at our home.   He also didn't clean up the mess he created when he made additional cuts into our drywall when evaluating the cause of the leak.  We cannot recommend this plumbing company.  If I could give them zero stars, I absolutely would.

After ARS tried to screw me with a $2000. Quote for unstoppable my kitchen drain...I called Maxwell Plumbing and got the job done quickly for only $475. WOW!
Maxwell Plumbing is now my go-to Plumbing company!

Update: Considering the owner's response to my review, and reading how another Yelp user had a similar experience with disrespect from the owner, I will offer my suggestions to whomever is reading this to go with BIG FROG PLUMBING. The process to get someone out was simple and online, and everyone I spoke to and worked with were professional, polite, and courteous. They're who I will go with if I have any issues in the future, and it's literally only two minutes away from this awful company.

My service experience was quite bad, and a long series of errors were made.  Originally i posted a very detailed and negative review.  Since then I have been contacted by Jason Godby, and was treated very well.  I was assured that my experience was the exception, not the norm, and I believed him.  I have decided to replace my previous extremely negative review, not because I was asked to, but because after my conversation with Jason I felt that they no longer deserved it.  I will use them again and hope that my previous experience was a fluke.

We just had our yearly air conditioner check up as part of the Service Club.  They are always very thorough and I have been happy with every technician that has been here.  We purchased a new AC unit through them last year and the sales individual was very honest, very informative.  I'm sure we will continue to be customers for years.

Our technician, Jeremy, was very punctual.  When he came in he immediately put his orange booties on and went to work.  He was very professional in his inspection and confirmed what we already knew in one bathroom.   With the exception of the one bathroom we passed the inspection.  Jeremy gave us helpful advice in the settings on our water heater.  Once done with the inspection I asked him if he could repair the problem in the guest bathroom and he said he could, and he did.  Even with the help of one of our five cats.   We have dealt with this company several times now and am very pleased with their services.

Having replaced two furnaces at my duplex the year prior, I made it a priority to schedule the AC check that was part of my annual memberships. Instead of checking my AC units, the technician inspected my new furnaces. For context, it was above 80 degrees that day and predicted to soon reach near 90. Sure enough, about two weeks later, after not hearing from the customer experience team to reschedule and address the confusion, the AC blew on a 90+ night. So, I called Peterman because 24 Emergency Service was also part of the memberships. I was told it would be NINE DAYS before a technician could come check the unit, take it or leave it. This resulted in having to spend nearly $500 on a stand alone unit because my elderly tenant needed sleep and feared of health issues resulting from the excessive heat.

When I called Summers, they stayed on the phone with me and made sure I picked the correct portable unit that would fit the windows in my unit. They were there 12 hrs later to check the unit and make the repair and gave me the member pricing because they felt awful about my situation.

Peterman promise is 24 hr Emergency Service. That does not exist.
Their website claims they'll make it right. That is an outright lie.

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