Best Businesses in Indianapolis, IN

The shower faucet  in one of your bathrooms was stuck with the water turned on. Long story short we could not turn it off and essentially had to turn the main water off to our house.  I contacted a couple other plumbers who gave me quotes that were pretty expensive. I contacted Steve at 10 pm not expecting a response. He contacted me within 5 mins, had me send him photos, and the first option he provided me was cost effective and a 1/4  gift price and work of the other quotes I received.  While he did offer the same options as the other quotes -which came with a higher price, he assured me it was not necessary. He sent Jesse, who was awesome! My dog loved him too. He knew exactly what to do do, showed me the issue, and had it fixed quickly. Jesse was very polite and had great customer service! He did an excellent job! Honestly I cringe when I think of having any independent contractor come to fix something in my home but Its a relieve to know I can trust  Steve Morin Plumbing for all my plumbing needs in the future. Thank you so much!

Steve has done a couple small jobs and then rough-plumbed a new bathroom for us. I've been impressed with his professionalism, punctuality, diagnostic efforts. He's been willing to take the time to fix some things instead of just replacing them. I'm going to keep him at the top of my list for plumbers.

Just moved to Indy and apparently Indy have one of the most hardest water in the states. Called in and brought in bunch of salesmen. Out of all of them, we liked cooper's water the best. Scott, the owner, came out and sold us on the water softener and the drinking water system. We thought the price was fair. He did offer discounts for paying cash. The installer was quick and kind. We had no problem with him. The drinking water system we've got was bit bigger than I thought. It takes up half of my bottom of the sink area. So far, our water system is working nicely. I will see if something breaks, how their customer service will be. They do have 7 years warranty on all of their water softener I believe. So far, I do recommend this company.

I purchased a new home may 1st and on may 5th had a MAJOR plumbing issue. Working through my HSA home warranty was a disaster as they sent incompetent workers who came, looked, left and I never heard from them again. I could not use any tub or shower or toilet upstairs & had a waterfall running into my kitchen due to the problem upstairs. I called Hope Plumbing and within 2 hrs had not 1, but 2 experts at my home assessing the problem. After realizing the issue, Kevin worked literally day & night (he left my home at 1230 am) to get my plumbing redone, new toilets installed and stop the water fall in the kitchen. I've never been so impressed with the quality of the work, the customer service and my overall experience with a company. I've seen the other complaints about their pricing and honestly,  you get what you pay for. The fly-by-night company my warranty company sent me never even came back or called me after looking at the issue. I couldn't recommend this company more - I will 100% use them again, if needed!!

A simple task of replacing faucets turned into needing to call in the professionals. I reached out on Yelp over the weekend and received a timely response. Communication was excellent; I was actually quite impressed with the level of communication. Received a quote for the work in the morning and they were available in the afternoon to complete the job. Mark Lambert arrived and got right to work. He completed the job very fast and was thorough. He cleaned up after he was complete. I've been looking for a reliable plumber for a while and so glad I found this company. Thank you!!

I am very pleased with the Grateful Plumber! Not only did he respond quickly to my query through Yelp, he was friendly and informative over the phone. I was given a time window for my appointment and he showed up on time with an assistant. He patiently answered my questions, offered thoughtful advice and gave me quotes before starting work. The job was done quickly, reasonably and cleanly. I have a couple of bigger jobs to be done in the future and will call on the Grateful Plumber for them!

Two days to get a mini-split expert to our location, diagnosed a problem repair using guesswork. Quoted $500+ dollars for a warranty repair that covered parts. Time and materials is what is expected, they charge for knowledge, which was more guesswork that diagnosis.

My experience with this company was very pleasant and professional. I initiated a request for someone to come out online and was called the following weekday. The plumber was extremely courteous and professional.

Pictures indicated complicated door installation but my simple door installation was unacceptable! Asked if he could recommend someone......not able to recommend any one else. Gets one star because he at least got back with us.

Contacted Bob twice about scheduling a time to come out to 2 separate properties. He said he would contact the tenants to set up the appointments but never did. Didn't respond to follow up texts either. Not sure why he would agree to do something and then not follow through.

In response- why did you not notify me? Why did you not respond to my text for an update?

Great group of people. Came to the house and replaced my water softener. Made another trip to the house at no charge for a quick inspection on another matter.

They refused to give an estimate on the requested work.   I guess it was just too hard....

A chipmunk got into our A/C unit and ate the wiring. No joke. Eric came out, ordered parts, then came out again three days later and basically had to rewire it. Honestly it didn't cost as much as I expected, and he even disposed of the dead chipmunk ;)  They were really good wearing booties to not track dirt and also wearing a mask and keeping distancing for all this COVID-19 mess. Anyway, I thought they did a great job for the money and would call them again for sure.

I woke up to a laundry room emergency - a large puddle of water overflowing onto the hardwood floors into the hallway.
I called several plumbing companies, and Maxwell & Sons was the first to return my call.
Mike and his assistant were at my house in about an hour, diagnosed the problem, and replaced the faulty water heater at a reasonable pice. I would highly recommend their services for anyone with plumbing services needs.

Worked with the owner, good guy, super nice and helpful with advice on the phone.  Saved me a lot of money.

GODBY HPE has always been there when we needed them- whether it's plumbing, electrical or heating/air related I know I can count on them to give me a fair price and diagnosis of the problem and that they will work to fix the problem quickly! I also appreciate their semi-annual HVAC check which assists in keeping our systems in top working order! I refer them to friends, clients, and colleagues- knowing they will be treated right!

Mark W. has been our technician for several years.  He is always on time and works quickly.  I especially appreciate how he explains the problems or potential problems with clarity.  We never feel pressured to purchase or make changes, but feel informed instead.  

Thank you for the great customer service.

I would highly recommend Summer's for any plumbing repairs. Jason came to my home when my water heater was in need of replacement. He replaced the unit quickly and efficiently. He was extremely professional and more than willing to answer any and all questions I had. Super nice guy; I would definitely call him again for help!

My experience with Peterman Brothers has been nothing short of a disaster.  Late last year (2021) our aged A/C system started to struggle. We waited until late spring to have the system serviced.  we chose Peterman Brothers.  The first technician that came to our home seemed knowledgeable, was kind and courteous and did a thorough inspection. We found that the heat exchanger was cracked and needed to be replaced before we used it again, he also tested the HVAC and said we should be good to go. We signed up for their gold service and knew that things might no go well when the first warm day came.  Well, the first warm day came, turned the AC on and it did not work.  We called Peterman and asked if the could send a sales a salesperson to our home, we needed/wanted to replace the aged system.  The sales person was very good, we agreed upon replacing the entire system. A few days later the install team showed up and got to work.  Everything seemed to be going well this day, they were having some struggles with the wiring, but assured us when they left we were good to go.  We had purchased a top of the line product, due to the set up of our home, we went with a zoned approach.  Install day was cool day, windows open as were the next couple of days.  We turned the AC as we had a rather warm/hot day coming and no cool air. It actually was warmer inside that outside.  We called Peterman, they sent someone right to discover the actuators had not been connected during install. This technician assured us we were good to go now, in and out in 20 minutes, house should cool down during the course of the night evening. It did not. It took 17 visits from Peterman, 17 days of coming to our home where someone had to be home, to get this system to work. Each visit was something new that was wrong. We had engineers, electrician, mangers, technicians, customer service people in our home. At one point there were 10 people at once in our home to figure this out and it still took multiple service trips and calls to get the system to work.  I will say, Peterman rewired our home on their cost and ran new ductwork at their cost, but only after multiple visits and so much confusion on their part.

Now, 4 days after the install, our water heater decided to join the fun and quit working. At this point, we had not had any issues with Peterman Brothers, so we went with them to replace our water heater and we went with a tankless option.  They check our  gas meter, ran new gas line the water heater, and everything seemed fine.  A few weeks later, we have family coming into town for our sons graduation party and they are staying with us. I walk out into the garage to find the water flashing red and no hot water.  I called Peterman, they could not get someone until Monday, mind you were are now having them to our home on a regular basis for the AC system that is not working.  My son, plays around with the water heater and gets it working for the weekend. We still have Peterman come out on Monday to check the water, as the HVAC team was already coming Monday, to find out they gas line itself they install was too small and the gas meter needed to be upgraded to allow more gas flow. Peterman Brothers did assist us with convincing the gas company to come out and upgrade the meter for us as they did not want to do this based upon our call to them.

After speaking with different managers and customer service folks, Peterman Brothers stated they were working on providing us with some money back for all of the issues we had and apologized.  For 17 days of my wife or myself and my young daughters summer break of having to be home, Peterman called and offered $1500.00.  We spent over $40k with Peterman in the matter of a week, then spent 2.5 weeks stuck at home while they figured out why they couldn't their system to work.

Then here are today October 7th.  Its going to be in the low 30's tomorrow morning, so last night I turned the heat on for the first time and woke to a home that is was colder than when I went to bed.  The heat exchanger, the A/C system and the water heater, not one product has worked.  $1500.00 for half a lost summer, for time off of work, for frustration and bewilderment  that the professionals with the 5 star guarantee could figure out.

If we could give negative stars we would, if we could warn all buyers to beware, we would.  That $1500.00 dollar check that took three weeks for Peterman to send, is still sitting in my kitchen, in the window, as I find it funny this is the best Peterman can do.

Buyer beware of the 5 star joke that is Peterman Brothers.

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