Best Businesses in Indianapolis, IN

The outdoor faucet at our home was leaking into the kitchen and the basement. We contacted multiple plumbers to get a quote.  Steve Morin, the owner responded to my inquiry very quickly. He answered all of my questions and provided a very reasonable quote ($350 to $450). He explained that the final pricing would be dependent on the repair.
Jesse Morin, arrived on time and was very polite and helpful. He was also very informative and showed me what he needed to do to make the repair. He answered all my questions. I actually learned things about the plumbing in our home of 20 years.
Added bonus: Jesse was actually able to do the repairs at the lower side of the quoted price range. The Morin family is now our new #1 plumber of choice!!!

Steve was very professional and able to get out to my property the very next day. Gave me two options before moving forward and didn't charge us a service fee to diagnose the problem. Tenants are happy and I'm happy. Thanks again Steve!

Mike R. came out and explained all of the options available for water softener and reverse osmosis systems.  He was courteous, very thorough and knowledgeable.  We plan to go forward with the systems we chose.  Thanks Mike!

I had a clog in my home's sewer line. Hope came out, tested the line, and said I would need a clean outline installed so they could complete the removal of the obstruction.

I was given an estimate for the work. With the estimate I asked for a breakdown of material and labor costs and was told we don't do that
I stressed that I needed this repair done ASAP as I had sewage backing up in a basement drain. I agreed to the estimate and a 10% deposit was paid as requested.

The estimate was done on a Wednesday and the job scheduled for the upcoming Friday morning @ 9am. The Tech from Hope did not show up until @ 3pm. I was not informed at any time earlier that day that there would be a delay.

The Tech said it was too late to start the job, and he would be back on Monday. Keep in mind I have sewage backing up in my basement. I asked for a Saturday (next day) start and was told no, it would have to wait until Monday.

Before he left, the tech then, without discussing with me, drove a large excavator over my front lawn with the intention of leaving it there all weekend. It was parked away from the repair site and if left there would have further damaged my grass. I asked him to remove it and bring it back on Monday. He complied, but was obviously not happy with having to move the machine back to the trailer it arrived on. This resulted in unnecessary damage to my front yard grass.

On Monday the repair was finally done. However, the resulting excavation pile was scattered over a larger area then the excavation dig itself, and contained broken pieces of the dirty sewer pipe on top of the dirt pile (see picture) The smell was pretty bad.

I asked the tech to have the debris removed and the dirt pile consolidated and graded to the point where it will settle evenly over time. (see picture) He said that he had to leave, but that Hope would call me to schedule someone else to take care of this cleanup request.

He also insisted before he left that he collect my balance due in full because if I don't, I will be in trouble when I get back to the office Red flag, and I now understand why this adamant request for payment was made.

I was never contacted to complete the worksite cleanup. I called the Hope office 3 times over the next 5 business days to get the work completed. I also sent an email with the before pictures contained in this review.  I was repeatedly assured I would be contacted by what the Hope main office called an Excavation Manager to address my concerns. Not once was ever contacted by phone as requested, or my email or text. I asked to speak with the owner, I was twice told he is too busy to speak with customers today I asked that he call or email me when available. He never did.  

Frustrated, I simply did the cleanup and proper grading of the excavation site myself (see picture captioned completed) to include collecting up more sewer pipe debris that were supposed to have been removed by Hope.

I was very disappointed by the unexplained delays, the shoddy quality and timing of the work, the lack of customer service, and the poor communication and attention to detail that I experienced from Hope Plumbing of Indianapolis.

I thought long and hard about leaving this review considering the owner seems to be somewhat reactive in his responses, but figured I always use yelp to find the best of the best, and my fellow yelpers deserve to know my experience as well.

So here we go. We had a toilet that wasn't filling in our rental. It was Sunday night of all times for this to happen and not something I could hold off until Monday unless my guest didn't  use the toilet. So... I checked out yelp to find an emergency plumber in the area. I wasn't sure if it was the shut off valve that was leaking or the fill valve was defective. So, Yes, I could have gone to Home Depot to get the parts which would have totaled about $30 MAX. But, figured I'd get an expert in who could do it quickly. I checked yelp and saw that seriously 24/7 had some pretty good reviews, however several mentions to them being expensive. Like, obscenely expensive. I figured, Aside from the $159 emergency fee, how bad could it really be for parts that cheap? I called and the lady taking my call was pleasant and they got someone out about 1.5 hours later.  The cost would be $159 plus any work to be done. The guys who came were friendly enough, and then they hit me with the cost. This is where the I almost fell over. They wanted $587 to replace the fill valve (nothing wrong with the water shut off). Or, they could replace the toilet for me for $1200?  Are you actually kidding me? Seriously they were not. Since I already had $159 invested in this, a couple of hours of wait and a renter waiting for me, it didn't make sense for me to then head to Home Depot for my parts on a Sunday night and have it take any more time. For God sakes I could have gotten a whole toilet and a ring and replaced it myself for $150 if I had another hour. Seriously disgusted,  I agreed to that price and in 10 minutes my problem was fixed. Oh great, it comes with a year warranty! Awesome, considering I could always replace it for $15 if i needed. (Looked up the exact part at any box store). Glad I have a functioning toilet but don't be like me and think to yourself how bad can it actually be?Because it will be worse. I am leaving this relationship feeling violated, but as a consumer you should know this business uses a predatory pricing scheme.

Submitted quote for toilet replacement. Grateful Plumber responded. Need more information please call. I replied, Just a simple toilet replacement, could you provide estimate before the call?

Ungrateful Plumber responded with - Please call ****.

Please for the love of god listen to the customer's simple request or explain your rationale.

Toilet replacement estimated 350-500 buckets! Was that so hard.

Update: Owners real response. A little different from his public lol.

Excellent company to work with! We had 3 different companies come out to check our broken air conditioner and provide us with a quote on a new unit, and Chapman surpassed the other companies in every way. They were knowledgeable, professional, and easy to work with. I'd recommend them to anyone!

First time we used Big Frog Plumbing based on a recommendation and we were not disappointed. Scott arrived on time and was very pleasant. He came up with a solution that eliminated the need to cut into our drywall.  Impressive! We will definitely use them again and recommend them to others.

Mike's is fantastic! He's done a number of things at our place, from spa repairs to fixing some faucets and locks. He's a great communicator, timely, and charges a fair price. Highest recommendation.

Bob is a straight shooter. He is fair and diligent. He was responsible and honest about every step of a process I had far underestimated. He is also a really decent guy. I had numerous other calls from other plumbers ... three days after my post.  Bob called immediately. I thought I was saving money but in fact letting him do his job probably saved me a lot of time, aggravation and money. I'd use him again in a heart beat. If he treats you as he treated me you will be pleased indeed. Plumbing is a tough business. In a world of marginal people, this guy should be proud of the honest job he does.

Called at 7a for a plumber to come look at my leaking water heater. Talked to answering service. Jody called me back around 7:25 and said someone could be here in 1-2 hrs. 1.5 hrs later I got a text that someone was en route. About 30 min later he showed up. No introduction, just said Hi and walked inside. I explained the problem and what I had done thus far to the water heater. He turned a couple knobs and asked a couple questions. Then said it needed replaced, it couldn't be fixed because there was no way to get inside it and repair it. I asked for an estimate. While he was writing it up, I called a local company and they quoted $800 cheaper. I told the Carter's plumber and he said oh wow, our water heater cost more than that. I can't go that low. He contacted his boss to see how low they could go, but still didn't come close and the warranty was dropped way down to even get that low. So, I just paid the estimate/call out fee and that was it. The nice thing though is that if I had gone with Carter's, the price included the water heater, install, take away and a 6 year parts & labor warranty.

Howald provided exceptional service again. Howald is our go-to for our HVAC needs including replace our complete system 5 years ago.  We had a plumbing issues so I called them. Wow!! They were able to address our shower issue in one call and serviced our other shower as well. I thought it was a valve issue, but their technician (Sam) determined it was a completely clogged filter.  He had us up in running (water) in no time.  Now our visiting family members have their own shower! Thanks

Started using PHP when we bought our house just for tune-ups and checks twice a year and they never let me down. We recently had a new HVAC and water softener installed by them all in one day and I was super impressed by their service! I already knew they were reliable, punctual, and professional, but the installations were the icing on the cake! Thanks PHP! Highly recommend!

I called in the afternoon today for a clogged drain, they were here within 30 minutes, and it was fixed 30 minutes after that.
The plumber was nice, the job was neat and the price was right. $80.

Following several failed attempts to find someone-- anyone-- who would not only call us back, but actually put us on their calendar to come out and replace our water heater for a reasonable price, I began scouring the internet and seeking input from others. Weilhammer Plumbing was highly recommended by a coworker, and they had excellent reviews on the internet. (And I liked how they were responsive to the reviews-- even the bad ones. . . It made me think that they stand behind their work and take their reputation very seriously).

Upon calling Weilhammer Plumbing, I  got a good vibe. The person I spoke with was very pleasant, didn't treat me like some stupid woman who didn't know what she was talking about, and seemed very knowledgeable and competent. I also liked that they were willing to quote me a price over the phone (as opposed to the other companies, who wanted to come out before they'd give us an estimate, even though I just wanted to replace the unit with one that was pretty much exactly the same, and provided them with all the specs and features of the old one. . .). The person I spoke with on the phone asked me to take some pictures of the area with the water heater and text them to him, so he could get an idea of what he'd be dealing with. I thought it was an efficient way of dealing with it, saving me from having to take time off work to get a quote, and saving him a trip across town. I was also impressed by the phone conversation because it seemed like Weilhammer Plumbing wanted to do things the right way, rather than just do the bare minimum, collect the money, and be done with it. The person I spoke with explained to me that they felt it would be best to  add a drain pan underneath the new water heater, which they felt would help minimize damage to the floor in the event of a future leak. This was included in the price of the quote.

I needed a 38 gallon short electric water heater, because of space issues in the utility closet in which it was to be installed. I knew I wanted another one just like the old one, which had lasted thirteen years and was still going strong (save for an obnoxious sulphur smell at the start of showers). They listened to me, and quoted me out on the brand I wanted, with the warranty and features I wanted, instead of trying to sell me something else. Despite that the unit was not actually leaking, and was still working (mostly) just fine, Weilhammer still made us a priority, and came out not even two days later to do the install. They came at the time they said they would, and not one, but two guys came out with two trucks. One did the actual install, and the other helped with everything else (such as ensuring the water was shut off at the outside level, making sure the electrical breakers were turned off, bringing the installer the correct fittings, removing the old unit and draining it outside, etc). This was a time saver, resulting in the whole haul-away and install taking less than two hours, and leaving my afternoon free to go get an oil change and run some errands I'd have otherwise had to run over the weekend.

From what I can tell, the work appears to be good quality. I also liked that they went the extra mile and added a heavy line of caulk where the concrete and laminate floors meet, to re-direct water away from the laminate floors in the event the unit were to leak at some point in the future.

I am glad we found this company, and will consider them first for all future plumbing needs.

Good job replacing a faucet.  4 stars because price seemed high to me for a straight forward job, but that might be standard rates.  Quick service and good communications.

So I bought a Sensi Thermostat online and then I realized my old house did not have the proper wires and I would need a pro to install it and run wires.  I looked online and called these guys. They told me they could do it but I would have to wait three weeks.  I decided to wait because they seemed like the right company.  The night before the appt, they called to confirm they would be out and all was good.  They were to come out between 2 and 5.  I left work at 1:15 to be home for the appt.  At 1:45, I got a call from their guy saying he was not coming because they can't install a thermostat that they did not sell me.  Thank you for making me wait weeks and leave work to find out you were not willing to do the work.  Bad experience!

I called at nearly 7:00 pm Friday night of Labor Day weekend
My call was returned in 10 minutes a well spoken helpful service tech named Bryant asked a few good questions.  He said he could be there in 45 minutes
He arrived in 30 minutes
He diagnosed the problem and fixed it
He was professional, capable and friendly
I signed up for their maintenance program and he fixed my ac so I can enjoy Labor Day weekend with AC
I am a fan of this company and Bryant
This will be my company for such needs in the future.

Jason was courteous, knowledgable, and extremely thorough in helping diagnose and then resolving the issue with the A/C unit for the house. He took the time to look over the entire system to ensure it wasn't being taxed beyond its capacity. I would highly recommend Peterman as well as Jason as a repair technician. I feel that our HVAC system is in good hands.

Error: html_entity_decode(): Passing null to parameter #1 ($string) of type string is deprecated
Line: 405
File: tpl-listings.php