Best Businesses in Indianapolis, IN

Just had excellent plumbing services from Steve Morin and his son.  Highly recommended!!

Winter's Plumbing was such an interesting mix of great and not-so-great.  I've contacted them twice; they are routinely more quickly available than most other plumbers, which is great as plumbing is always urgent.  The first time, another plumber was available same day (unusual). The second time in need, Winters was available the following morning, which was excellent.  It even made me look past Winters' $239 price for clearing a bathroom sink clog: perhaps it was that high because the work would be on a Saturday.  And when I called back and mentioned that I had Covid but would stay out of circulation, it didn't phase Winters.  Amazing. They promised arrival 9 AM, called at 8 AM to tell us they'd be there promptly at 9:00, and they were. Superb.  Wore booties, checked everything out, and went to work. UNFORTUNATELY: they couldn't clear the clog.  (Yes, we have an old house but I don't believe we've ever had a plumber who couldn't clear the line.
Can't say they didn't try:  Vacuum hose: no. Small snake: no.  Large snake: oops, too large  Small Snake: machine locked up, started smoking. 1+ hour and a few calls to HQ, no success.  Leaving our front door open multiple times wasn't good (very active cats).  A request that I pay  1/2 now and  1/2 when they fixed it on Tuesday: I had to firmly pass.  An explanation of what they would do on Tuesday: didn't give me confidence.  Final outcome: I proposed paying their entire service charge (a much lower-than-market $39, nice) and letting them spend Tuesday on other customers: accepted.  Again, a real mix of very good and not very good, from very nice people.

I had a minor issue with my water softener that CWC installed almost 2 years ago (salt tank was full of water).  I called and talked with a very helpful man who looked at my records and advised it was nearly time for my yearly RO filter change.  He advised they could come check the water softener and change my filters together the very next day!  Paul the tech arrived promptly first thing the next morning. He tested my water and explained the readings to me. He also found the source of the problem with the water softener very quickly and had the part available on his truck. He repaired it, then explained in detail what the problem was.  I really appreciated his thoroughness and for telling me more about my unit. As per their warranty (7 years parts and labor), the water softener repair was no charge and the filters with installation were ~$150.  
I continue to be very pleased with Cooper's and their staff.

I will not be using this company again for my plumbing needs.  I am sorely disappointed.  I was the victim of the cracked, underground water pipe. A situation that costs thousands to remedy. We called Hope thinking that they would be the best option since they market themselves as being experts with older homes. They were able to fix the problem but only after they charged an outrageous amount, destroyed my personal property, and ripped items off of the outside of my house leaving ugly and unseemly blemishes in the paint. I am all the more furious because my husband and I spent 2 weeks of our most recent summer painting the outside of the house. My husband was home all day and no one ever asked him to move anything or for permission to damage property. I value a company that remembers and appreciates that where they are working is also where someone is living; that this is a place where great amounts of money and time have been placed. It is not just a job it is a home. I am offended and hurt by the disrespect and the lack of compassion that this company has for its clients. As stated earlier, I will never use this company again and I recommend that others don't use it either.

Our water heater went out in the middle of the night, never does this happen during the day!  I called them at 5:15 am and they were at my home by 8:30. Had options and were ready to go in no time.  We had our new tankless water heater installed and hot water in a few short hours.  They are awesome!  To get my job done quickly and efficiently one of the owners showed up and joined the other two to make sure this was done fast and efficient.

Great communication (texts confirming appointment time and when plumber was on the way), on time (or even early! - called first to confirm availability), professional demeanor, gave options to repair and/or replace, left repair area clean. Plus - we're back to taking hot showers again! Very satisfied!

i sooooooooo wish i could make this a no star review.    we had chapman install our payne ac unit and compressor in 2018.
the install not only took 13 hours the first day the service manager **chris had to come out the second day to fix something i made sure they we're 100% aware of before they started and did incorrectly.  well we are now a year and a half out from install and  outside our service warrenty  still having the same problem and looking at paying for labor that should have been fixed previously.  the home is a  1600 sq foot home yet the ac cannot get the house below 78 when above 90 out.  

i cannot say enough horrible things about how condescending most of the office employees & managers have been especially shirley & chris.......  

maybe i should send this write up to the colts so they can think about who the have represent them....

stay away from this company!!

First time we used Big Frog Plumbing based on a recommendation and we were not disappointed. Scott arrived on time and was very pleasant. He came up with a solution that eliminated the need to cut into our drywall.  Impressive! We will definitely use them again and recommend them to others.

Pictures indicated complicated door installation but my simple door installation was unacceptable! Asked if he could recommend someone......not able to recommend any one else. Gets one star because he at least got back with us.

To replace my sump pump, was charged around 800 dollars. It's an effluent pump which I'm to understand is more than a normal pump, but I worry that 800 dollars was asinine to charge for this replacement.

His book, to be fair, quoted it at 740, and he charged the extra 45 for the trip (heh). Maybe effluent pumps do run 600 dollars and then the additional was installation. I just can't imagine that to be the case. I'd be curious to know the cost of the actual pump, I'm sure it's higher quality than you can get at Home Depot or Amazon, but those are my only points of reference.

Regardless, it's working now. That's something.

Two plumbers came out to my daughter's house to reseat a toilet, install a water softener with plumbing already in place, and install a new vanity/sink. My daughter called to go over the estimate with me before authorizing the work to be done. When she told me it would be approximately $700, I thought that was reasonable. But then I was told that was only for that day's charges because they had to come back to install the water softener. The total was over $1800!  I asked to speak to one of the plumbers for a breakdown of the estimate. One of the charges was $198 for them to go to the hardware store and pick up a couple parts!  Yes, they wanted to charge almost $200 to pick up some parts!!  When I told them to forget about it and we would find someone else, the plumber frantically tried to talk me into using them and said he'd take off 20%. When I told him that still wouldn't work, he wanted to know what I would be willing to pay. I wouldn't have had them do service for any price with them trying to rip off my young daughter and then play The Price is Right with me over the phone. I was told the service call would be $29 if we didn't get the service done. When I told them we were declining service, they tried to rip us off again by saying it would be $49 for the trip charge. I don't know what is going on, but $1800 for three small plumbing jobs that would take a couple hours is astronomical, and I was shocked that a locally owned and operated company would be double the price of the next estimate I received. And to be charged $200 to go down the street to the hardware store was completely unbelievable. It's the plumber's job to have the necessary parts, and if they don't have the right parts, it's their job to go get them or order them to repair at a later date. I am attaching a picture of the estimate. Maybe someone can explain why the prices are so much higher than the subsequent two estimates I received and why my daughter was going to be charged almost $200 to pick up parts. I am very disappointed in Carter's Plumbing and expected better from a local company.

Starting with the office staff, they listen and work to get you service just as fast as possible. They are never short or rude. I have used them on numerous occasions and they are always professional,  Friendly and explain exactly what they're doing.  Steve, the Plumbing Mgr,  makes sure your problem is solved, including Leaving the office and getting his hands dirty to make sure your job is perfect. I highly recommend them.

I came home all strung out from the road. The kids were home and two of our three toilets were clogged. Darn kids!  

I called Plumbing Heating Paramedics and the dispatch girl made it happen on short notice and dispatched a plumber. Yes, the upstairs toilet was clogged beyond my level of patience that day. Matt arrived and got the job done.  He was thorough and professional.  Thank you for saving me from having to dig the auger out to unclog the toilet!  The service call was a little salty at $147. Granted he arrived on short notice on Friday around 5pm. My time and patience are worth something. And that day I would have paid twice as much not to have to mess with it. I am an electrical and technology systems contractor with no patience to deal with plumbing issues.  If you are in a jam,call these guys!

I called in the afternoon today for a clogged drain, they were here within 30 minutes, and it was fixed 30 minutes after that.
The plumber was nice, the job was neat and the price was right. $80.

They came out today to fix low pressure on hot water. Turned out to be a pipe almost clogged completely clogged clogged with lime. While they were here we had the tank replaced. Very happy with the service. Would use them again.

Called Godby on Friday at the recommendation of a friend to get my AC fixed. Was told that someone would be out Friday afternoon, Monday at the latest. They never came and I never heard from them again. After reading the other reviews, I think I lucked out.

Our AC unit had been serviced last year by a different company, so it seemed odd that we would need service again so soon. Called Action Air who was able to come out quickly (and even had an earlier opening on the appointment day, so came out sooner) and take a look. They noticed there were potential micro leaks happening, which had been pointed out previously by the other company, and they recommended adding leak sealer, which had Not been previously mentioned or recommended. Refrigerant was filled, sealer added, and AC quickly started working well.
To go even further, they offered the Year membership, which actually dropped the overall cost of service and then includes two free checkups. They just finished the checkup and noticed the blower was running high, so upon lowering it the unit will run more efficiently and properly - more very helpful information!

Tl:dr; quality problem-solving, informative, and timely.

I needed help with furnace issues ASAP & after hours during extremely frigid weather. The after hours call representative was polite & professional. I had a prompt return call from a tech.  He had one more run before he could visit me, & he was right on time.  The tech was very polite & professional.  I was fortunate to have a minor problem.  The tech showed me how to deal with it & how to read the error codes on my furnace should I have any further problems.  He priced some other services I was interested in & explained the yearly plan (which I declined). No hard sell, & no attempt to take advantage of my emergency repair situation.  I'm impressed and will consider Summers for my future HVAC & plumbing needs.  Thank you!!

NEVER AGAIN!!!!!  It will not let you post a 0 star rating.....  I figured that I would have Peterman clear a drain while I was at work.  After they leave, my wife calls me to inform me that there is about 1/4 of water all over our mechanical room floor (wish I could post a picture).  This also ran into our hallway leading to the kitchen, which warped our laminate flooring.  I called Peterman to have the technician return to finish clearing the drain as I cleaned up all of the water.  After showing the technician how the machine that he was using worked, he and I were finally able to get the drain cleared.  Peterman then contacted me about making it right with the ruined flooring.  Their contractor informs me that since they probably will not be able to match the flooring, Peterman will definitely replace the entire floor since I have almost 750 sq. ft. running continuously through the house with no breaks.  Oh was he wrong.  Instead I was offered a few suggestions of ripping flooring out of closets or my entryway to make the flooring repairs.  I stated that if I would have wanted it that way, I would have installed it that way myself.  I was then offered $100-200 to replace the flooring.  Did I mention that this was almost 750 sq. ft. of flooring?  They did find a case of flooring from somewhere that they stated matched perfectly with the flooring that was removed from my house.  Once I opened the case, the planks were chipped and corners dented.  In addition to this, the flooring appears as if it is light oak and my floor resembles dark walnut (once again, wish I could post a picture).  Congrats Peterman, you got your way, I had to cut out flooring from a closet to finish the flooring that you should have replaced in the first place.  Oh and end user beware, they say that they guarantee their drain cleaning for a year.  Not so.....  I had to argue with the office staff that I shouldn't have to pay again to have my drain cleared because their technician never cleared the drain in the first place.  Also, in order to start work, the end user has to sign a form electronically in order to give permission to work in the house.  What they didn't tell us was apparently this is a waiver to prevent them from anyone coming back against them for poor work or damages.  Safe to say that I will never use this company again and would STRONGLY suggest that you do not use them either.......

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