Best Businesses in Indianapolis, IN

I called this company after having assurance plumbing out and they didn't know what they were doing.  Ryan and Gage responded quickly and reassured me that they would come out and give a price and get the work done immediately to get hot water back in my house.  They came gave a good price l, when and picked up the tankless hot water heater and installed the next day.  They were not pushy on what to do and made recommendations to get a water softener but again not pushy.  They will be coming out to install my water softener here in the next week.

My bathtub stopper has been not fully keeping water in the bathtub for quite some time. Mac's plumbing responded within 12 hours and had the issue fixed within 48 hours. Incredibly responsive and very fair with pricing.

Called Blake after I noticed my slide room got wet during a rainstorm.  Was in a panic because we are full time, and my husband was out of town working.  Blake got Brittany out right away the same day.  She was very courteous and pleasant.  Blake followed up to make sure I was happy with the repairs.  Very honest people, highly recommend.

Quentin did a hot water replacement in a rental I own, and replaced a couple toilets. The floor under one was rotten from leaks and he did a good job of repair, re-floor (vinyl sheet flooring) and replacing toilets.  All done quickly and coordinated from out of state.  Highly recommend.

King's employees were professional and addressed my concerns and questions.  I've used them before for a bathroom issue and water heater installation.  These guys are fair and know what they are doing.  Quite satisfied with the work they have done for me.

Called for Mark Plecker, at the advice of a friend, at 9:30 am on Monday morning to address an emergency (self induced) bathroom shower leak (Folks, be careful trying to change your leaking shower cartridges if you have calcium build up - you may just damage your copper pipes, as we did).  Monday AM our water had been off for 12 hours, and I was desperate.  I had called a 24/7 plumbing company late Sunday night, which gave me an estimate of $1700!   Mr. Plecker rearranged his schedule Monday and was at our home promptly for our 1pm appt.  He had estimated between 1.5 to 3 hours of labor and was done, woohoo!, in 1.5 hours (which included his drive time).  At the end of the job he took time to discuss next steps and gave great advice on other plumbing concerns we have.  I could not recommend him more, especially give the unscrupulous competition he has and his amazingly fair price, which was about 90% less than $1700.  I guess when you are honest, your name is over the door, and you do a GREAT job, you don't have to advertise everywhere like the other plumbing companies...  Thanks Mark!

I have had a bunch of contractors and repairmen come perform repairs and would not recommend any of them to even my worse enemy. I called Indiana Residential who my realtor refered to come quote final repairs needed on my house before putting back on the market. Brian Alexander from Indiana Residential came to my house to quote repairs on my house that I needed completed before I can sell my house. Brian showed up on time and was very knowledgable about the repair process I needed done. Brian sent me a quote for repairs and I signed the quote. Repairs were scheduled and every single person who performed repairs on my house was very knowledgable and performed fantastic repairs! I would like to single out a few people who really went above and beyond just performing their job. Brian, Julio, Clint, Austin, and your electrician whom I forgot his name, sorry I am old. Everybody from Indiana Residential were kind and really nice folks who I would recommend to anyone needing any kind of home repairs! I give them an A+, 100% happy!
Jeff O'Banion

Called Sam for a garbage disposal replacement. Cost was reasonable. On time, professional and outstanding job. Will definitely call again when the need arises.

I came to visit my 2 Senior Citizen, Disabled Parents & for the past week, their BRAND NEW Peterman Air Conditioner hasn't been able to get our house to cool, as a matter of fact it is cooler outside than it is in their house  right now. They talked my poor Mother into FIXING it's BROKEN coil!? As a better option to waiting another week till they could get another NEW REPLACEMENT!!!
They came out this morning to put in a new coil & supposedly fixed our brand new air conditioner & 12 hours later it is still 76 in our house! WTF?
They came out to try to fix yesterday, it took all day & night to cool off. We can't get it any cooler than 72 & had it set on 72... but it went up to 74. So we are convinced it still isn't working properly

We received a letter from this company telling us they would do a tune-up on our furnace for $54.00.  The guy came, took a cursory look at the furnace; told us it was unsafe; shut it off and refused to turn it back on; and gave us a quote for a new furnace (to the tune of $5,263).  And, he still charged us $54 for the tune-up, which he didn't do.  We subsequently called Coovert Heating and Air Conditioning.  Their repairman checked our furnace, said it needed to be replaced, but could be run without worry until a new one could be installed.  He quoted us a price of $2,828.  Obviously we went with Coovert.  We got the feeling that all Summers was doing was trying to scare us and strong arm us into purchasing from them.  We got a new furnace within 2 days for about half the price.  It was the exact same model and make that Summers quoted.

We agreed with Thomas Wright and Comfort Heating to replace both our upstairs and downstairs units in our historic home.

Cliff notes:
1. Poor workmanship/attention to detail caused a clogged drain (previously not an issue)
2. Said clog caused waterfall down inside of our walls
3. Water caused more than $10,000 worth of damage
4. Misleading, at best, about turning over damage claim to insurance - Only turned it over to insurance (2 wks later) after I got estimates
5. After insurance settled, got invoice for full amount
6. Threatened legal action -  forcing us to pay for their incompetence

Details:
Comfort's caused a clog in our drain line (which had never been an issue) and caused more than $10,000 worth of damage.

After a visit to the attic and saying we had an existing small leak, the tech actually saw the damage inside of our master bathroom. That led to a 35-minute phone call (outside and out of ear-shot) to his supervisor.

We agreed for them to come fix the issue. The fix was to change the angle of the unit so that the condensation hit the drain pain. The pan was never an issue.

The next day, another waterfall into an adjacent hallway. The fix was a shim of wood and didn't do anything but cause more damage. We installed new drain lines and pan because the clog (which was the actual issue they caused) wasn't likely to be found in the existing line - roughly a week later.

So it took nearly 10 days to actually get the installation correct, with more than $10,000 in damage - which, unbeknownst at the time HAD NOT been turned over to insurance. Thomas told me after the fix that they'd turn it over - that was not true. What happened was that Thomas called Service Master Crossroads Restoration as opposed to starting an insurance claim.

I didn't trust them, so I called a reputable restoration company to provide an independent estimate.

Both restoration companies came the same day. Service Master wanted to start right away (wasn't going to allow that w/o the insurance process) without providing an estimate (still don't have it) - which they couldn't because the tech had no equipment...Thomas told SM we had a small leak (per SM owner). Thomas had photos of the damage.

ONLY AFTER I sent Thomas the estimate from the independent restoration company did he contact his insurance - the liability adjuster told me when he was contacted.

As soon as the insurance check was issued, Thomas sent an invoice for the full amount. I immediately called and expressed that he was expecting us to take on a disproportionate liability - we'd pay for the equipment and the lower level installation, but that we needed to come to a different number for the upper level.

Thomas said he had to chew on it and would call me early the following week, citing the fact he needed to pay his guys - the same guys whose poor workmanship isolated my family to half of our home, damaged our walls, trim, carpet and ceilings - for nearly six weeks at that point.

He did not call or email and only after I reached out did he communicate with me via email.

He replied that he would settle for an amount that was ~ 10 percent less than the full invoice - which covered all of the labor and equipment and took no personal responsibility. I countered with an amount that covered equipment and some labor - which he flatly refused. This was clearly not a two-way discussion.

He followed up with an email saying he was under no obligation to offer me anything, so pay now or get ready for legal action.

These are other examples of unprofessional and unorganized behavior:

1. Didn't turn main gas line back on
2. Left cellar door open with light on after the job was finished
3. Sloppy foam insulation on exterior (it's a big clump)
4. Left gaps bt air handler and box without tape in the attic (at least 2 large gaps)
5. Left cut wire pieces on bedroom floor (17-month-old in house)
6. Left electrical panel door open
7. Left dirt and dirty hand prints on walls (interior & exterior, just had our house repainted a month prior)
8. Workers did not use shoe covers/those who did wore them both inside and out, tracking mud, dirt, etc. around our on our hardwood floors
9. Continuously slammed doors (custom, wooden doors) - and cracked the window doing so
10. Smoked on our front porch
11. Didn't connect duct to 2nd bedroom closet (and lied when asked)
12. Did not clean up

Even Ben Franklin would cast a weary eye - these guys tried to collect a $70 fee from me for coming out and LOOKING at my kitchen and bathroom fixtures. Mind you, no work was done. They just were giving me an estimate (which was incredibly high) to install two new faucet sets. I refused to pay a fee - the plumber seemed surprised that anyone would dare refuse. I don't care if I'm on their bad list or anything - this pay us to tell you how much we'll charge you crap is a load. Benny... we won't call your number. 867-53-Oh God!

Jim Russell Plumming Heating and Air!!
Dont expect them to stand behind what they sell!! I called Saturday with a Unit not working as an emergency call. Was told someone would call me. Never got a call. We called someone else to come repair our unit. On Wednesday i called thdm back indicating i never got a call back asking if my unit is still under warranty. The lady told me she would research it and call me back. Ff to today, Friday still no call. I called back she told me she doesn't know and I need to ask the people that repaired my unit if it's under warranty! I said im sorry why would i ask them i bought from you... They know Lesa! And i wont be talked to this way!! WHAT????  You never called me back AT ALL but you're mad at me?? She hung up on me. So Abby and the staff at this place  do not stand behind their products and won't return calls to CUSTOMERS!! But she hung up on me because im upset I can't get an answer they are blowing me off and im not supposed to be upset!! My advice... DO NOT BUY ANYTHING FROM THESE PEOPLE!! Fyi Abby i just wanted to know if my unit had a warranty! I am a customer! I paid you for my unit it's your job to answer my questions re: said unit!

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